Warranty
Patio Comfort heaters are warranted against manufacturer’s defects in parts for a period of 1 year from the
date of purchase with original purchase receipt. We will warranty against structural defects of all external
stainless-steel components (posts, bases, & decorative covers) for 5 Years from date of purchase.
The ONE YEAR Consumer warranty is only applicable for consumer or residential applications. We offer a 120-
day limited warranty on our heaters that are used in a commercial or rental application. Commercial warranty
does NOT warranty emitters, igniters, burners or component failure caused by abuse, transportation, or misuse.
This warranty is valid from the original date of purchase and is transferable. Please keep your original sales
receipt or invoice. Proof of purchase is required to obtain warranty replacement. Patio Comfort retail dealers or
distributors do NOT have the authority to modify, alter, or in any way change the product or the terms and
conditions of this warranty.
Patio Comfort does NOT cover:
• Freight charges to our facility in Irvine, California (We will pay the ‘return to you’ freight costs within the
warranty period)
• Assembly or installation costs
• Improper assembly or improper hook-up
• Damage or repairs that result from spiders or other insect nesting
• Damage due to weather conditions or lack of proper maintenance and cleaning
• Normal maintenance or burner adjustments
• Cleaning or periodic general maintenance
• Shipping or freight damage
• Service provided by an unauthorized agency or service person
• Overtime, weekends, and holidays
• Service visits to correct improper assembly or installation.
• Damages caused by abuse, accident, acts of nature, vandalism, transportation, or alteration
• We will not repair rented heaters that have been repurchased for residential use
• We will not cover normal wear and tear such as discoloration to the finish, scratches, chips, abrasion, or
fading from exposure to sunlight or other atmospheric conditions.
Your Legal Rights
• CONSEQUENTIAL DAMAGES, INCIDENTAL DAMAGES, OR EXPENSES INCLUDING DAMAGES TO PROPERTY. SOME
STATES/PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. WE WILL NOT BE RESPONSIBLE
FOR ANY COSTS RELATING TO LOST REVENUE, BUSINESS INTERRUPTION, OR ANY LEGAL THEORY UPON WHICH
ANY CLAIM MAY BE BASED.
• PURCHASER ASSUMES ALL RISK IN THE ASSEMBLY AND OPERATION OF THIS APPLAINCE. FAILURE TO FOLLOW
THIS MANUAL’S WARNINGS AND INSTRUCTIONS CAN RESULT IN SEVERE PROPERTY DAMAGE, PERSONAL
INJURY, OR DEATH.
This warranty is for all Patio Comfort heaters purchased and used in the 50 US states, The District of Columbia and
Canada. This warranty applies even if you should move during the warranty period. Should you sell the product during the
warranty period the warranty protects the new owner as well. This warranty provides you with specific legal rights. You may
also have other rights that vary from state to state.
How to obtain service:
For most product or assembly related problems your selling dealer can provide you with help. The product has been designed to be as
trouble-free and maintenance free as possible and requires minimal assembly. Should you have a problem with missing parts please
contact your selling dealer or contact us directly at 949-474-3070. We exercise extreme care in the assembly and manufacturing
process but we know errors can be made and we want to take care of them as quickly and painlessly as possible.
Since product improvement is an ongoing process we reserve the right to change this products materials, specifications, or design
without notice. We know that you and your family will enjoy your Patio Comfort heating product for many years to come and that it
will be a welcome addition and important ingredient to your outdoor entertainment and activities.