Pason SNOM 300 User Configuration Manual

Revision 7 of DOCU210

Revised: February 28, 2018

SNOM 300 VoIP Phone User Configurati on Gui de

Revised February 28, 2018

Revision 7 of DOCU210, © Copyright

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This document contains proprietary information and is not intended for public distribution. Pason
Systems and all other trademarks and trade names used in this document, unless otherwise
specified, are the property of Pason Systems Corp.

No part of this document may be reproduced by any means, nor transmitted, nor translated, nor
translated into computer language, in whole or in part, without written permission from Pason
Systems Corp.

As updates and modifications occur, a new document will be made available as appropriate.
The revision date on the title page determines the most current version of the document.
Documents with the latest date replace any and all previous versions of the same document.
The most current is definitive in case of contradictions, errors, omissions, or misstatements.

While all reasonable care has been taken in the preparation of this document, no liability is
accepted by the author(s) for any errors, omissions or misstatements it may contain, or for any
loss or damage, howsoever occasioned, to any person relying on any statement or omission in
this document.

Copyright © 2018 Pason Systems Corp.

Any questions regarding this document or others should be forwarded to the following:

Pason Systems Corp.
6130 – 3rd Street S.E.
Calgary, Alberta T2H 1K4
Canada
Phone: [phone]
Fax: [phone]
Email: [e-mail]
Website: www.pason.com

For 24-hour support, phone Pason Technical Support toll free: 1-877-255-3158

Revised February 28, 2018

Revision 7 of DOCU210, © Copyright

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Table of Contents

1 Overview ............................................................................................ 4

1.1 SNOM 300 Phone Basic Specifications ......................................................... 4

1.2 Terms of Reference ....................................................................................... 4

1.3 Pre-Provisioned IP Phones vs Re-Provis i oned IP Phones ............................. 5

1.4 VoIP Phone Technical Supp or t ...................................................................... 5

2 Connecting the Components ............................................................ 6

2.1 Out of the Box ................................................................................................ 6

2.2 Hardware Overview ........................................................................................ 6

2.3 Minimum Requirements ................................................................................. 7

3 Setting up the VoIP Phone ................................................................ 7

3.1 Connecting the VoIP Phone ........................................................................... 7

3.2 Getting the Voice Service Running .............................................................. 10

4 Detailed Voice Operation ................................................................ 11

4.1 Sending and Receiving Voice Calls ............................................................. 11

4.2 Phone Options ............................................................................................. 11

4.3 Voice Mail .................................................................................................... 12

4.4 Programming Speed Dial Numbers .............................................................. 13

5 Support Options .............................................................................. 14

5.1 Contacting Technical S upp or t ...................................................................... 14

6 Troubleshooting .............................................................................. 15

Revised February 28, 2018

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1 Overview

Straight-through

A type of Ethernet cable that allows devices to communicate with each other

Important:

SNOM 300 VoIP phones are no longer supported in Canada. They are only supported on TPC
systems in the US.

The SNOM 300 VoIP phone is a corded Session Initiation Protocol (SIP) phone with
built-in ATA functionality. The VoIP phone is user-friendly with two-line LCD display that
shows call information, and has a menu-driven user interface that provides simple
feature management. It is also a very effective phone that has six user or administrator
configurable (or carrier-preconfigurable) function keys, two Ethernet ports allowing you
to connect to a LAN and a PC at the same time, and can be programmed for up to six
VoIP accounts. The SNOM 300 also uses Secure Real-time Transport Protocol (SRTP)
and Session Initiation Protocol (SIP) security standards making this phone perfectly
suited for use at a rigsite environment.

Important:
911 cannot be dialed from this phone. For quick reference, please write down the local

emergency number and attach it to the phone.

1.1 SNOM 300 Phone Basic Specifications

Safety: IEC 60950-1:2001, CB Test Certificate: DE 2-013297
Certifications: FCC Class B, CE Mark
Power consumption: 1.7 – 2.7 watts
Power: 5 V DC
1 x LAN, 1 x PC: RJ45 (Ethernet)
Ethernet: 2x IEEE 802.3 10/100 Mbps switch
Power over Ethernet: IEEE 802.3af, Class 1

1.2 Terms of Reference

Term Explanation

IP Phone SNOM 300
DHCP

IP Address The TCP/IP address. For example 192.168.1.100
IP Internet Protocol. A data communications pr otocol.

Dynamic Host Control Protocol. A common protocol used to automatically
configure network devices.

Revised February 28, 2018

Revision 7 of DOCU210, © Copyright

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Term

Explanation

Cable

through a switch.

Voice Server

The server managing voice communications for the connect network.

VoIP The technology used to send voice calls over IP networks.
VSAT Very Small Aperture Terminal. Pason’s satellite network uses this technology.
VSAT Terminal

Figure 1: Definition of terms

Describes all equipment used at the remote locations to provide Internet, and
VoIP access.

1.3 Pre-Provisioned IP Phones vs Re-Provisioned I P Phones

New IP phone sets are pre-programmed out of the box with a phone number and
account settings set by InfoSAT. In the event the VoIP phone was used previously, or its
history is unknown, the InfoSAT NOC must deactivate and then reactivate the VoIP
phone.

Contact the InfoSAT Communications technical support center at [e-mail] or
1-866-249-1559 for changes to your account and issues with your phone numbers.

1.4 VoIP Phone Technical Support

New products out of the box are assigned a pre-programmed, Houston-based phone
number, for example 832 xxx xxxx/or any Direct Inward Dialing (DID) available at the
time of order.

Pason Technical Support is your primary contact for VoIP issues (contact us at 1-877­255-3158 or [e-mail]). Pason Technical Support will engage InfoSAT
communications, as required, to solve any voice issues. In general terms however,
administrative activities associated with the handset and phone numbers can also be
accomplished through contacting the InfoSAT Communications technical support center
at [e-mail] or 1-866-249-1559. They can help address the following issues:

• If your phone has failed, and you need to transfer your existing number to a
replacement hand set that you already have.

• If you need to reset your voicemail password.

• If you need to reset your phone to its default configuration.