Partner SP-600-A Service Manual

POS Terminal

SP-600-A

Service Manual

i

Copyright

This publication, including all photographs, illustrations and software, is protected under international
copyright laws, with all rights reserved. Neither this manual, nor any of the material contained herein, may be
reproduced without written consent of the author.

Disclaimer

The information in this document is subject to change without notice. The manufacturer makes no representa-

tions or warranties with respect to the contents hereof and specically disclaims any implied warranties of
merchantability or tness for any particular purpose. The manufacturer reserves the right to revise this publi-

cation and to make changes from time to time in the content hereof without obligation of the manufacturer to
notify any person of such revision or changes.

Trademark recognition

All product names used in this manual are the properties of their respective owners and are acknowledged.

About this manual

The service manual provides service information for the SP-600-A. This manual is designed to help train

service personnel to locate and x failing parts on the machine.

This manual consists of the following sections:

Chapter 1 Getting Started:

This section covers unpacking and checking the package contents, and identifying components.

Chapter 2 BIOS Setup Utility:

The BIOS chapter provides information on navigating and changing settings in the BIOS Setup
Utility.

Chapter 3 Installing Drivers and Software:

This chapter provides information for installing drivers.

Chapter 4 Locating the Problem:

Refer to this chapter to locate the failing part or cause of the problem that requires servicing.

Chapter 5 Replacing Field Replaceable Units (FRUs):

This chapter provides drawings and instructions to replace all FRUs.

Appendix: Optional Components, Exploded Diagram, and Parts List:

The appendix includes an exploded diagram of the machine and the parts list and order number for
each part.

Safety information

Before servicing the machine, read the safety information under “Chapter 5 - Safety and precautions” .

Revision history

Version 1.0, September 2013

ii

FCC Statement

This device has been tested and found to comply with the limits for a Class A digital device, pursuant to part
15 of the FCC Rules, these limits are designed to provide reasonable protection against harmful interference
when the device is operated in a commercial environment. This device generates, uses and can radiate fre­quency energy and, if not installed and used in accordance with this manual, may cause harmful interference
to radio communications. Operation of this device in a residential area is likely to cause harmful interference

in which case the user will be required to correct the interference at his/her own expense.

FCC WARNING

Changes or modications not expressly approved by the party responsible for compliance could void the

user’s authority to operate the device.

Best Management Practice (BMP) for Perchlorate Materials in
California States

This device includes perchlorate in the lithium battery.

Perchlorate material-special handling may apply when handling this device.

For detail, refer to http://www.dtsc.ca.gov/hazardouswaste/perchlorate.

Vermont Mercury Management Rules

LCD display lamps contain mercury. Dispose of them properly.

CE Mark

This device complies with the requirements of the EEC directive 2004/108/EC with regard to “Electromag­netic compatibility” and 2006/95/EC with regard to “Low Voltage Directive”.

Legislation and WEEE Symbol

2002/96/EC Waste Electrical and Electronic Equipment Directive on the treatment, collection, recycling and
disposal of electric and electronic devices and their components.

The crossed-out wheeled bin symbol on the device means that it should not be disposed of with other waste
at the end of its working life. Instead, the device should be delivered to a waste collection center for activation
of the treatment, collection, recycling and disposal procedure.

To prevent possible harm to the environment or human health from uncontrolled waste disposal, please
separate this device from other types of waste and recycle it responsibly to promote the sustainable reuse of
material resources.

Business users should contact their supplier and check the terms and conditions of the purchase contract
regarding its disposal.

It should not be mixed with other commercial waste for disposal.

iii

TABLE OF CONTENTS

CHAPTER 1 GETTING STARTED ................................................ 1

Unpacking the machine .................................................................................1

Identifying components .................................................................................2

Connector pin dene ......................................................................................5

CHAPTER 2 BIOS SETUP ............................................................ 9

About the Setup Utility ...................................................................................9

Entering the Setup Utility ........................................................................10

BIOS navigation keys ..............................................................................10

Using BIOS ............................................................................................. 11

Main Screen .................................................................................................12

Advanced Settings .......................................................................................13

ACPI Settings ..........................................................................................14

CPU Conguration ...................................................................................15

SATA Conguration .................................................................................. 16

USB Conguration ...................................................................................17

Super IO Conguration ............................................................................18

Serial Port x Conguration .......................................................................19

Parallel Port Conguration .......................................................................20

Serial Port x Voltage select ......................................................................21

Hardware Monitor ....................................................................................22

CPU PPM Conguration ..........................................................................23

Chipset Settings ...........................................................................................24

Host Bridge > Graphics Conguration .....................................................25

South Bridge ............................................................................................26

USB Conguration ...................................................................................27

Boot Settings ................................................................................................28

Security Settings ..........................................................................................29

Save & Exit...................................................................................................30

CHAPTER 3 INSTALLING DRIVERS AND SOFTWARE ............ 31

Driver auto installation..................................................................................31

Intel Chipset Driver.......................................................................................32

Intel Chipset Graphics Driver .......................................................................34

LAN Driver ....................................................................................................36

Touch Screen Driver.....................................................................................38

Calibrating the touchscreen .....................................................................43

iv

CHAPTER 4 LOCATING THE PROBLEM .................................. 45

General checkout guidelines ........................................................................45

Cash drawer checkout .................................................................................45

LCD symptoms .............................................................................................46

Touch screen symptoms ..............................................................................47

Power symptoms..........................................................................................47

Network symptoms .......................................................................................47

USB symptoms ............................................................................................48

Peripheral-device symptoms ........................................................................48

Boot symptoms ............................................................................................48

Mainboard jumper ........................................................................................49

Mainboard connectors..................................................................................51

Inverter connectors ......................................................................................51

CHAPTER 5 REPLACING FIELD REPLACEABLE UNITS (FRUs)

..................................................................................................... 53

Safety and precautions ................................................................................53

Before you begin ..........................................................................................54

Replacing parts ............................................................................................54

MSR .............................................................................................................55

Customer Display .........................................................................................55

HDD .............................................................................................................56

SP-600-A Panel............................................................................................57

Panel Back Cover ........................................................................................58

Speaker ........................................................................................................59

Power Button................................................................................................60

Heatsink .......................................................................................................61

Memory ........................................................................................................62

Battery ..........................................................................................................62

I/O Shield .....................................................................................................63

Mainboard Board..........................................................................................64

IPanel Bracket ..............................................................................................65

Touch Panel, LCD Panel ..............................................................................65

APPENDIX PART LIST AND SPECIFICATION ........................... 67

Part list for SP-600-A....................................................................................68

Part list for peripherals .................................................................................70

Specications ...............................................................................................71

v

LIST OF FIGURES

Figure 1.1 Unpacking the machine ......................................................... 1

Figure 1.2 Front-right view ...................................................................... 2

Figure 1.3 Rear view ............................................................................... 3

Figure 1.4 SP-600-A I/O connectors ....................................................... 4

Figure 2.1 Main BIOS screen ................................................................ 10

Figure 2.2 Main Screen ......................................................................... 12

Figure 2.3 Advanced Settings Screen ................................................... 13

Figure 2.4 ACPI Settings sub-menu ...................................................... 14

Figure 2.5 CPU Conguration sub-menu .............................................. 15

Figure 2.6 SATA Conguration sub-menu ............................................. 16

Figure 2.7 USB Conguration sub-menu .............................................. 17

Figure 2.8 Super IO Conguration sub-menu ....................................... 18

Figure 2.9 Serial Port x Conguration sub-menu .................................. 19

Figure 2.10 Parallel Port Conguration sub-menu ................................ 20

Figure 2.11 Serial Port x Voltage select sub-menu ............................... 21

Figure 2.12 Hardware Monitor sub-menu ............................................. 22

Figure 2.13 CPU PPM Conguration sub-menu ................................... 23

Figure 2.14 Chipset Settings Screen .................................................... 24

Figure 2.15 Graphics Conguration sub-menu ..................................... 25

Figure 2.16 South Bridge sub-menu ..................................................... 26

Figure 2.17 USB Conguration sub-menu ............................................ 27

Figure 2.18 Boot Settings Screen ......................................................... 28

Figure 2.19 Security Settings Screen.................................................... 29

Figure 2.20 Save & Exit Screen ............................................................ 30

Figure 4.1 Connecting a cash drawer ................................................... 46

Figure 4.2 SP-600-A mainboard jumper................................................ 49

Figure 4.3 SP-600-A mainboard connectors ......................................... 51

Figure 4.4 Inverter connectors .............................................................. 51

Figure 6.1 Exploded diagram main parts .............................................. 67

Figure 6.2 Exploded peripheral parts .................................................... 68

vi

1

CHAPTER 1

GETTING STARTED

This chapter describes the procedures from unpacking the SP-600-A, to powering it on. The following topics
are described.

• Unpacking the machine on page 1

• Identifying components on page 2

• Connector pin dene on page 5

Unpacking the machine

It is a good idea to save the packaging materials and shipping box in case that machine needs to be returned

for service. Please un-pack and re-pack the machine terminal as shown in Figure 1.1.

Figure 1.1 Unpacking the
machine

2 CHAPTER 1 GETTING STARTED

Identifying components

This section describes the parts and connectors on the machine.

1 2

Figure 1.2 Front-right view

Component Description

1 15-inch TFT LCD

2 LED Power Indicator

3 IO Panel

4 HDD Compartment

5 Power Button

3 54

Front-right view

3

Rear view

1 2 3 4

Figure 1.3 Rear view

Component Description

1 MSR (optional) Slot

2 HDD Compartment (for wall mounting)

3 VFD Customer Display (optional) Slot

4 Cable Compartment

4 CHAPTER 1 GETTING STARTED

I/O connectors

Connector Description

1 VGA port

2 COM 1 port

3 USB ports

4 RJ11 cash drawer port

5 DC 12V input connector

6 DC 12V output connector

7 COM 3 port

8 COM 2 port

9 LAN jack

10 SATA cable hole

521 3 4

6

7 8 9

10

Figure 1.4 SP-600-A I/O connectors

5

15

69

Connector pin dene

This section describes the connectors pin dene.

COM connector pin dene

VGA connector pin dene

USB connector pin dene

Pin Signal Pin Signal

1 DCD 6 DSR

2 SIN 7 RTS

3 SOUT 8 CTS

4 DTR 9 RI

5 GND

1 5

6

10

11 15

Pin Signal Pin Signal Pin Signal

1 Red 6 AGND 11 N/A

2 Green 7 AGND 12 DDC DAT

3 Blue 8 AGND 13 Horizontal Sync

4 N/A 9 N/A 14 Vertical Sync

5 GND 10 GND 15 DDC CLK

14

Pin Signal

1 USB Vcc

2 USB -

3 USB +

4 USB GND

6 CHAPTER 1 GETTING STARTED

RJ-11 Cash Drawer connector pin dene

LAN connector pin dene

1 6

1 8

Pin Signal

1 CASEOPEN2

2 CASH1

3 CASEOPEN1

4 24V

5 CASH2

6 GND

Pin Signal Pin Signal

1 TXA+ 5 TXC-

2 TXA- 6 TXB-

3 TXB+ 7 TXD+

4 TXC+ 8 TXD-

DC 12V input connector pin dene

1

2

3

4

5

Pin Signal

1 V+

2 V+

3 GND

4 GND

5 GND

7

DC 12V output connector pin dene

SATA connector pin dene

Pin Signal

1 +12V

2 GND

7 1

Pin Signal Pin Signal

1 GND 5 SATA_RX-

2 SATA_TX+ 6 SATA_RX+

3 SATA_TX- 7 GND

4 GND

1

2

8 CHAPTER 1 GETTING STARTED

9

CHAPTER 2

BIOS SETUP

The primary function of the BIOS (Basic Input and Output System) is to identify and initiate component
hardware. The BIOS parameters are stored in non-volatile BIOS memory (CMOS). CMOS contents don’t get
erased when the computer is turned off. The following topics are described in this chapter.

• About the Setup Utility on page 9

• Main Screen on page 12

• Advanced Settings on page 13

• Chipset Settings on page 24

• Boot Settings on page 28

• Security Settings on page 29

• Save & Exit on page 30

About the Setup Utility

The BIOS Setup Utility enables you to congure the following items:

• Hard drives, diskette drives, and peripherals

• Video display type and display options

• Password protection from unauthorized use

• Power management features

This Setup Utility should be used for the following:

• When changing the system conguration

• When a conguration error is detected and you are prompted to make changes to the Setup Utility

• When trying to resolve IRQ conicts

• When making changes to the Power Management conguration

• When changing the User or Supervisor password

10 CHAPTER 2 BIOS SETUP

Entering the Setup Utility

When you power on the system, BIOS enters the Power-On Self Test (POST) routines. POST is a series of
built-in diagnostics performed by the BIOS. After the POST routines are completed, the following message
appears:

Press DEL to run Setup

Press the delete key <Delete> to access the BIOS Setup Utility:

BIOS navigation keys

The BIOS navigation keys are listed below.

Key Function

← → Moves between the available menus

↑ ↓ Moves the cursor between the displayed parameters

+ – Modies the selected eld’s values

Enter Go to sub screen

F1 Displays a general help screen

F2 Loads the previous values

F9 Loads the default congurations

F10 Saves the current conguration and exits Setup

Esc Exits the current screen

Figure 3.1 Main BIOS screen

11

Using BIOS

When you start the Setup Utility, the main screen appears. The main screen of the Setup Utility displays a list
of the options that are available. A highlight indicates which option is currently selected. Use the cursor arrow

keys to move the highlight to other options. When an option is highlighted, execute the option by pressing

<Enter>.

Some options lead to pop-up dialog boxes that prompt you to verify that you wish to execute that option.
Other options lead to dialog boxes that prompt you for information.

Some options (marked with a triangle ►) lead to sub screens that enable you to change the values for the op-

tion. Use the cursor arrow keys to scroll through the items in the sub screen.

12 CHAPTER 2 BIOS SETUP

Main Screen

This screen includes System BIOS Information, Processor, System memory and displays the System Time
and System Date.

System Overview

This screen displays System BIOS Information, Processor, System memory, System Time and System Date.

System Time/ System Date

The System Time and System Date items show the current date and time held by the machine.

To set the time and date use the Tab key to move from eld to eld. Simply type the new number required.

If you are running a Windows OS, these items are automatically updated whenever you make changes to the
Windows Time and Date Properties utility.

Figure 3.2 Main Screen

13

Advanced Settings

This setup screen includes sub-menus for APCI Conguration, CPU Conguration, SATA Conguration, USB
Congurations, Super IO Congurations and Hardware Health Conguration.

Figure 3.3 Advanced
Settings Screen

14 CHAPTER 2 BIOS SETUP

ACPI Settings

Figure 3.4 ACPI Set­tings sub-menu

Enable Hibernation

This item allows user to enable or disable the hibernation feature for OS. This option may be not effective
with some OS.

ACPI Sleep State

Use this item to dene how the system suspends. In the default, S1 only (CPU Stop Clock), the suspend mode

is equivalent to a software power down. If you select S3 only (Suspend To RAM), the suspend mode is a

suspend to RAM - the system shuts down with the exception of a refresh current to the system memory.

Restore AC Power Loss

This item sets the system status after restore on AC power loss.

PME Wake up from S5

This feature allows the system wakeup on PME (Power Management Event).

Wake system with Fixed Time

This function is for setting the Date and Time for your computer to boot up. When enabled, more options will

appear for you to specic the Date and Time.

Soft-Off by PWR-BTTN

Under ACPI (Advanced Conguration and Power management Interface) you can create a software power

down. In a software power down, the system can be resumed by Wake Up Alarms. This item lets you install
a software power down that is controlled by the normal power button on your system. If the item is set to
Instant-Off, then the power button causes a software power down. If the item is set to Delay 4 Sec. then you
have to hold the power button down for four seconds to cause a software power down.

15

CPU Conguration

Figure 3.5 CPU Congu­ration sub-menu

Hyper Threading

This feature allows a single processor to execute two or more separate threads concurrently. When hyper­threading is enabled, multi-threaded software applications can execute their threads in parallel, thereby

improving their performance.

Execute-Disable Bit Capability

This feature is used to protect certain system memory data regions from insertion and execution of potentially

harmful code.

Limit CPUID Maximum

When enabled, the processor will limit the maximum CPUID input value to 03h when queried, even if the
processor supports a higher CPUID input value. When disabled, the processor will return the actual maximum

CPUID input value of the processor when queried.

16 CHAPTER 2 BIOS SETUP

SATA Conguration

SATA Controller

Use this item to enable or disable the on-chip SATA controller. The default setting is Enabled.

SATA Mode Selection

This item is used to congure SATA mode. The default setting is IDE.

SMART Self Test

This item is used to enable monitoring of hard disks that support the S.M.A.R.T. (Self-Monitoring And Re­porting Technology) feature, which can allow the hard disk to report, under some circumstances, impending
failures of the hard disk.

Figure 3.6 SATA Con-

guration sub-menu