Partner SP-1000-C Service Manual

POS Terminal

SP-1000-C

Service Manual

i

Copyright

This publication, including all photographs, illustrations and software, is protected under international
copyright laws, with all rights reserved. Neither this manual, nor any of the material contained herein, may be
reproduced without written consent of the author.

Disclaimer

The information in this document is subject to change without notice. The manufacturer makes no representa-

tions or warranties with respect to the contents hereof and specically disclaims any implied warranties of
merchantability or tness for any particular purpose. The manufacturer reserves the right to revise this publi-

cation and to make changes from time to time in the content hereof without obligation of the manufacturer to
notify any person of such revision or changes.

Trademark recognition

All product names used in this manual are the properties of their respective owners and are acknowledged.

Federal Communications Commission (FCC)

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interfer­ence in a residential installation. This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of
the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and the receiver.

Connect the equipment onto an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

Shielded interconnect cables and a shielded AC power cable must be employed with this equipment to ensure
compliance with the pertinent RF emission limits governing this device. Changes or modications not ex­pressly approved by the system’s manufacturer could void the user’s authority to operate the equipment.

Declaration of conformity

This device complies with part 15 of the FCC rules. Operation is subject to the following conditions:

This device may not cause harmful interference, and

This device must accept any interference received, including interference that may cause undesired operation.

ii

About this manual

The service manual provides service information for the SP-1000-C. This manual is designed to help train

service personnel to locate and x failing parts on the machine.

This manual consists of the following sections:

Chapter 1 Getting Started:

This section covers unpacking and checking the package contents, and identifying components.

Chapter 2 BIOS Setup Utility:

The BIOS chapter provides information on navigating and changing settings in the BIOS Setup
Utility.

Chapter 3 Installing Drivers and Software:

This chapter provides information for installing drivers.

Chapter 4 Locating the Problem:

Refer to this chapter to locate the failing part or cause of the problem that requires servicing.

Chapter 5 Replacing Field Replaceable Units (FRUs):

This chapter provides drawings and instructions to replace all FRUs.

Appendix: Optional Components, Exploded Diagram, and Parts List:

The appendix includes an exploded diagram of the machine and the parts list and order number for
each part.

Safety information

Before servicing the machine, read the safety information under “Safety and precautions” on page 51.

Revision history

Version 1.0, June 2011

iii

TABLE OF CONTENTS

CHAPTER 1 GETTING STARTED ................................................ 1

Unpacking the machine .................................................................................1

Identifying components .................................................................................2

CHAPTER 2 BIOS SETUP ............................................................ 5

About the Setup Utility ...................................................................................5

Entering the Setup Utility ..........................................................................6

BIOS navigation keys ................................................................................6

Using BIOS ...............................................................................................7

Main Screen ...................................................................................................8

SATA Port 1/ 2 ............................................................................................9

Intel Settings ................................................................................................10

CPU Control Sub-Menu ...........................................................................11

PCH Control Sub-Menu ...........................................................................12

PCI Express Control Sub-Menu ...............................................................13

LPC Control Sub-Menu ............................................................................14

SIO Control Sub-Menu ............................................................................15

H/W Monitor Sub-Menu ...........................................................................17

AMT Sub-Menu ........................................................................................18

Keyboard Feature Sub-Menu ..................................................................19

Security Settings ..........................................................................................20

Boot Settings ................................................................................................21

Exit Menu .....................................................................................................22

CHAPTER 3 INSTALLING DRIVERS AND SOFTWARE ............ 25

Driver auto installation..................................................................................25

Intel Chipset Driver.......................................................................................26

Intel Management Engine Driver..................................................................28

Intel Chipset Graphics Driver .......................................................................30

HD Audio driver ............................................................................................32

LAN Driver ....................................................................................................33

Touch Screen Driver.....................................................................................36

Calibrating the touchscreen .....................................................................39

CHAPTER 4 LOCATING THE PROBLEM .................................. 41

General checkout guidelines ........................................................................41

Cash drawer checkout .................................................................................41

iv

LCD symptoms .............................................................................................42

Touch screen symptoms ..............................................................................43

Power symptoms..........................................................................................43

Network symptoms .......................................................................................43

USB symptoms ............................................................................................44

Peripheral-device symptoms ........................................................................44

Boot symptoms ............................................................................................44

Mainboard jumper ........................................................................................45

Mainboard connectors..................................................................................46

Inverter connectors ......................................................................................46

CHAPTER 5 REPLACING FIELD REPLACEABLE UNITS (FRUs)

..................................................................................................... 47

Safety and precautions ................................................................................47

Before you begin ..........................................................................................48

Replacing parts ............................................................................................48

MSR .............................................................................................................49

Customer Display .........................................................................................49

HDD .............................................................................................................50

SP-1000-C Panel .........................................................................................51

Panel Back Cover ........................................................................................52

Speaker ........................................................................................................53

Power Button................................................................................................54

CPU Cooling Fan .........................................................................................55

Memory ........................................................................................................56

Battery ..........................................................................................................56

I/O Shield .....................................................................................................57

Mainboard Board..........................................................................................58

Inverter .........................................................................................................59

Panel Bracket ...............................................................................................60

Waterproof Seal, Touch Panel, Touch Cover, LCD Panel ............................60

APPENDIX PART LIST AND SPECIFICATION ........................... 61

Part list for SP-1000-C .................................................................................63

Specications ...............................................................................................64

v

LIST OF FIGURES

Figure 1.1 Unpacking the machine ......................................................... 1

Figure 1.2 Front-right view ...................................................................... 2

Figure 1.3 Rear view ............................................................................... 3

Figure 1.4 SP-1000-C I/O connectors ..................................................... 4

Figure 2.1 Main BIOS screen .................................................................. 6

Figure 2.2 Main Screen ........................................................................... 8

Figure 2.3 SATA Port sub-menu .............................................................. 9

Figure 2.4 Intel Settings screen ............................................................ 10

Figure 2.5 CPU Control sub-menu .........................................................11

Figure 2.6 PCH Control sub-menu ........................................................ 12

Figure 2.7 PCI Express Control sub-menu ........................................... 13

Figure 2.8 LPC Control sub-menu ........................................................ 14

Figure 2.9 SIO Control sub-menu ......................................................... 15

Figure 2.10 H/W Monitor Sub-Menu ..................................................... 17

Figure 2.11 AMT sub-menu ................................................................... 18

Figure 2.12 Keyboard Feature Sub-Menu............................................. 19

Figure 2.13 Security Settings screen .................................................... 20

Figure 2.14 Boot Settings screen .......................................................... 21

Figure 2.15 Exit Menu screen ............................................................... 22

Figure 4.1 Connecting a cash drawer ................................................... 42

Figure 4.2 SP-1000-C mainboard jumper ............................................. 45

Figure 4.3 SP-1000-C mainboard connectors....................................... 46

Figure 4.4 Inverter connectors .............................................................. 46

Figure 6.1 Exploded diagram main parts .............................................. 61

Figure 6.2 Exploded peripheral parts .................................................... 62

vi

1

CHAPTER 1

GETTING STARTED

This chapter describes the procedures from unpacking the SP-1000-C, to powering it on. The following topics
are described.

• Unpacking the machine on page 1

• Identifying components on page 2

Unpacking the machine

It is a good idea to save the packaging materials and shipping box in case that machine needs to be returned
for service. Please un-pack and re-pack the machine terminal as shown in Figure 1.1.

Figure 1.1 Unpacking the
machine

2 C H A P T E R 1 G E T T I N G S T A R T E D

Identifying components

This section describes the parts and connectors on the machine.

1 2

Figure 1.2 Front-right view

Component Description

1 15-inch TFT LCD

2 LED Power Indicator

3 IO Panel

4 HDD Compartment

5 Power Button

3 54

Front-right view

3

Rear view

1 2 3 4

Figure 1.3 Rear view

Component Description

1 MSR (optional) Slot

2 HDD Compartment (for wall mounting)

3 VFD Customer Display (optional) Slot

4 Cable Compartment

4 C H A P T E R 1 G E T T I N G S T A R T E D

I/O connectors

Figure 1.4 SP-1000-C I/O connectors

6321 4 5 7 8

9 10 11 12 13 14

Connector Description

1 VGA port

2 COM 2 port

3 USB ports

4 RJ11 cash drawer port

5 DC 12V input connector

6 DC 12V output connector (for PM-116)

7 Microphone jack

8 Audio output jack

9 COM 3 port

10 COM 1 port

11 LAN jack

12 COM 4 port

13 LPT port

14 SATA cable hole

5

CHAPTER 2

BIOS SETUP

The primary function of the BIOS (Basic Input and Output System) is to identify and initiate component
hardware. The BIOS parameters are stored in non-volatile BIOS memory (CMOS). CMOS contents don’t get
erased when the computer is turned off. The following topics are described in this chapter.

• About the Setup Utility on page 5

• Main Screen on page 8

• Intel Settings on page 10

• Security Settings on page 20

• Boot Settings on page 21

• Exit Menu on page 22

About the Setup Utility

The BIOS Setup Utility enables you to congure the following items:

• Hard drives, diskette drives, and peripherals

• Video display type and display options

• Password protection from unauthorized use

• Power management features

This Setup Utility should be used for the following:

• When changing the system conguration

• When a conguration error is detected and you are prompted to make changes to the Setup Utility

• When trying to resolve IRQ conicts

• When making changes to the Power Management conguration

• When changing the User or Supervisor password

6 C H A P T E R 2 B I O S S E T U P

Entering the Setup Utility

When you power on the system, BIOS enters the Power-On Self Test (POST) routines. POST is a series of
built-in diagnostics performed by the BIOS. After the POST routines are completed, the following message
appears:

Press <F2> to enter SETUP

Press the delete key <F2> to access the BIOS Setup Utility:

BIOS navigation keys

The BIOS navigation keys are listed below.

Key Function

← → Select screens

↑ ↓ Select items

+ – Modies the selected eld’s values

Enter Go to sub screen

F1 Displays a screen that describes all key functions

F10 Saves the current conguration and exits Setup

Esc Exits the current screen

Figure 2.1 Main BIOS screen

7

Using BIOS

When you start the Setup Utility, the main screen appears. The main screen of the Setup Utility displays a list
of the options that are available. A highlight indicates which option is currently selected. Use the cursor arrow
keys to move the highlight to other options. When an option is highlighted, execute the option by pressing
<Enter>.

Some options lead to pop-up dialog boxes that prompt you to verify that you wish to execute that option.
Other options lead to dialog boxes that prompt you for information.

Some options (marked with a triangle ►) lead to sub screens that enable you to change the values for the

option. Use the cursor arrow keys to scroll through the items in the sub screen.

8 C H A P T E R 2 B I O S S E T U P

Main Screen

This screen includes System BIOS Information, Processor, System memory and displays the System Time
and System Date.

System Time/ System Date

The System Time and System Date items show the current date and time held by the machine. If you are
running a Windows OS, these items are automatically updated whenever you make changes to the Windows
Time and Date Properties utility.

SATA Mode

This feature allows users to select SATA mode.

System Overview

This screen displays Product Name, System BIOS Information, Processor Type, System memory and Panel
Type.

Figure 2.2 Main Screen

9

SATA Port 1/ 2

Type

This item automatically detect hard disk drive. The BIOS Setup automatically lls in the correct values for the
remaining elds on this sub-menu.

LBA Format

LBA Format for a hard disk > 512 MB under DOS and Windows.

Total Sectors

Displays the total number of sectors.

Maximum Capacity

Displays the capacity of the hard disk.

Multi-Sector Transfers

This item will enhance hard disk performance by reading or writing more data during each transfer.

LBA Mode Control

This item shows the status of LBA mode.

32 Bit I/O

It allows user to enable 32-bit access to maximize the hard disk data transfer rate.

Ultra DMA Mode

This item shows status of the Ultra Direct Memory Access (DMA) mode.

SMART Monitoring

This item is used to enable monitoring of hard disks that support the S.M.A.R.T. (Self-Monitoring And
Reporting Technology) feature, which can allow the hard disk to report, under some circumstances,
impending failures of the hard disk.

Figure 2.3 SATA Port sub­menu

10 C H A P T E R 2 B I O S S E T U P

CK-505 Clock Chip:

This item allows user to select control programming of the CK-505 clock chip.

PLL3 Spread Spectrum Mode

This item is used to On/Off Spread Spectrum support for PLL3 in the CK-505 clock chip.

QuickBoot Mode

Enabling this setting will cause the BIOS power-on self test routine to skip some of its tests during booting
for faster system boot.

Disable ACPI _S3

This item allows user to select if disable the ACPI (Advanced Conguration and Power Interface) S3

function.

Intel Settings

This screen allow you to congure the Intel features.

Figure 2.4 Intel Settings
screen

11

CPU Control Sub-Menu

Core Multi-Processing

This option is used to select the number of CPU core .

Hyper Threading Technology

This item is used to enable/ disable Hyper Threading Technology.

Turbo Mode

This item is used to enable/ disable Turbo Mode.

Intel(R) SpeedStep(tm)

This item is used to enable/ disable Intel SpeedStep, that allow the clock speed of the processor to be
dynamically changed by software.

CX States

This item is used to enable/ disable CX States.

Enhanced C-states

This item is used to enable/ disable Enhanced C-states.

No Execute Mode Mem Protection

This item is used to enable/ disable the function of No Execute Mode Mem Protection.

Intel(R) Virtualization Technology

This item is used to enable/ disable the function of Intel Virtualization Technology.

Figure 2.5 CPU Control
sub-menu

12 C H A P T E R 2 B I O S S E T U P

PCH Control Sub-Menu

Figure 2.6 PCH Control
sub-menu

PXE OPROM

This item is used to enable/ disable PXE Option ROMs.

Wake-On-Lan (WOL)

This item is used to enable/ disable Wake-On-Lan, that allows the system to be woken up by a network
message.

States After G3:

This item allows user to specify what system power state to go to when power restoration.

13

PCI Express Control Sub-Menu

Figure 2.7 PCI Express
Control sub-menu

PCI Express - Root Port

This feature is used to enable/ disable the PCI Express Root Port.

14 C H A P T E R 2 B I O S S E T U P

LPC Control Sub-Menu

Figure 2.8 LPC Control
sub-menu

15

SIO Control Sub-Menu

COM 1/ 2/ 3/ 4/ 5/ 6 Conguration:

COM:

These items are used to enable/ disable the COM port 1/ 2/ 3/ 4/ 5/ 6.

ADDR:

These items are used to assign the I/O address for the COM port 1/ 2/ 3/ 4/ 5/ 6.

IRQ:

These items are used to assign the IRQ for the COM port 1/ 2/ 3/ 4/ 5/ 6.

LPT Conguration:

COM:

This item is used to enable/ disable the LPT port.

ADDR:

This item is used to assign the I/O address for the LPT port.

Figure 2.9 SIO Control
sub-menu

16 C H A P T E R 2 B I O S S E T U P

IRQ:

This item is used to assign the IRQ for the LPT port.

LPT Mode:

This item allows user to select the LPT port mode.

17

H/W Monitor Sub-Menu

Backlight Control

This item allow user to control the backlight brightness.

Chassis Intrusion

This item is used to enable/ disable chassis intrusion, this feature can alert you when your computer chassis is
opened.

Figure 2.10 H/W Monitor
Sub-Menu

18 C H A P T E R 2 B I O S S E T U P

AMT Sub-Menu

UnCongure ME:

This item is used to enable/ disable the function of Intel UnCongure ME.

MeFwDowngrade:

This item is used to enable/ disable the function of Intel MeFwDowngrade.

Figure 2.11 AMT sub-menu

19

Keyboard Feature Sub-Menu

NumLock:

This function is used to set the state of the keyboard’s numlock function after POST.

Typematic Rate Setting

This feature allows you to gain manual control of the keystroke repeat feature.

Figure 2.12 Keyboard
Feature Sub-Menu

20 C H A P T E R 2 B I O S S E T U P

Security Settings

This screen allows you to congure the system security settings.

Figure 2.13 Security
Settings screen

Supervisor/ User Password

Indicates whether a supervisor/ user password has been set. If the password has been installed, Set displays. If
not, Clear displays.

Set Supervisor/ User Password

These items can be used to install a password. A Supervisor password takes precedence over a User password,
and the Supervisor can limit the activities of a User. To install a password, follow these steps:

1. Highlight the item Set Supervisor/ User Password on the Security menu and press <Enter>.

2. The password dialog box appears.

3. If you are installing a new password, type in the password. You can type up to eight alphanumeric charac­ters. Symbols are ignored. The Set Supervisor/ User Password item differentiates between upper and lower

case characters. Press <Enter> after you have typed in the password. To conrm the password, type the

password again and press <Enter>. To clear the password, leave the dialog box blank, press <Enter>, when

the conrm box appears, press <Enter> again.

4. Write the passwords down and keep them in a safe place.

Fixed disk boot sector:

This feature provides rudimentary anti-virus protection by write-protecting the boot sector. Set to [Write
Protect], the BIOS will block any attempt to write to the boot sector.

Password on boot

When enabled, system will ask input password on post time. When disabled, system will ask input password
when go to Setup Utility.

21

Boot Settings

This screen allow you to congure the boot options.

Figure 2.14 Boot Settings
screen

Boot priority order:

Set the boot device options to determine the sequence in which the computer checks which device to boot
from.

22 C H A P T E R 2 B I O S S E T U P

Exit Saving Changes

Highlight this item and press <Enter> to save the changes that you have made in the Setup Utility and exit
the Setup Utility. When the dialog box appears, select <Yes> to save and exit, or select <No> to return to the
menu.

Exit Discarding Changes

Highlight this item and press <Enter> to discard any changes and exit.

NOTE

If you have made settings that you do not want to save, use the “Exit
Discarding Charges” item to discard any changes you have made.

Load Setup Defaults

This option opens a dialog box that lets you load setup defaults for all appropriate items in the Setup Utility.
The setup defaults place no great demands on the system and are generally stable. If the system is not

functioning correctly, try loading the setup defaults as a rst step in getting the system working properly
again. If you only want to load setup defaults for a specic option, select and display that option, and then

press <F9>.

Follow these instructions: to load the setup defaults:

1. From the Exit screen, scroll to Load Setup Defaults.

2. Press <Enter> to open the Load Setup Defaults screen.

3. Select <Yes>.

4. Press <Enter> to load the defaults.

Discard Changes

Highlight this item and press <Enter> to discard any changes that you have made in the Setup Utility. When
the dialog box appears, select <Yes> to discard changes, or select <No> to return to the menu.

Exit Menu

This screen allows you to load the default values, and save or discard changes.

Figure 2.15 Exit Menu
screen

23

Save Changes

Highlight this item and press <Enter> to save the changes that you have made in the Setup Utility. When the
dialog box appears, select <Yes> to save changes, or select <No> to return to the menu.

24 C H A P T E R 2 B I O S S E T U P

25

CHAPTER 3

INSTALLING DRIVERS AND SOFTWARE

This section explains how to install the drivers for the SP-1000-C.

The following topics are described.

• Driver auto installation on the page 31

• Intel Chipset Driver on the page 32

• Intel Management Engine Driver on the page 34

• Intel Chipset Graphics Driver on the page 36

• HD Audio driver on the page 38

• LAN Driver on the page 39

• Touch Screen Driver on the page 42

Driver auto installation

Use an external CD-ROM drive to install the drivers or copy the drivers to a USB ash drive and then plug to

the machine. When you insert the CD ROM the following screen appears.

Check SP-1000-C that is listed under the “Install Terminal Drivers” and “Install Device Drivers” menus.

26 C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T WA R E

Intel Chipset Driver

The Intel Chipset Device Software updates the Windows XP/7 INF les so that the Intel chipset is correctly
congured. Follow these instructions to install the chipset software :

1. Browse to the \DRIVER\chipset\Intel\Inf folder.

2. Double-click setup.exe. The following screen appears. Click Next to continue.

3. Read the license agreement, then click Yes.

27

4. Browse the ReadMe Information, then click Next.

5. The Intel Chipset Software Utility les are installed to the system. When prompted to restart, select

Yes, I want to restart my computer now. Then click Finish to restart the system.

28 C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T WA R E

Intel Management Engine Driver

If the Intel Management Engine driver has not been successfully installed, you may see an error on a “PCI
Simple Communications Controller” in Device Manager.

To install the drivers.

1. Browse to the \DRIVER\chipset\Intel\MEI folder.

2. Double-click setup.exe. The following screen appears. Click Next to continue.

3. Read the license agreement, then click Yes.

29

4. Browse the ReadMe Information, then click Next.

5. The Intel Management Engine Driver is installed to the system. Click Finish to complete the
process.

30 C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T WA R E

Intel Chipset Graphics Driver

This utility installs the Intel Extreme Graphics 2 drivers for Windows XP/2000. To install the drivers.

1. Browse to the \DRIVER\VGA\intel\ folder.

2. Double-click the executable le. The following screen appears. Read the release version, and then
click Next.

3. Read the license agreement, then click Yes.

31

4. Browse the ReadMe Information, then click Next.

5. When installation is completed, select Yes, I want to restart my computer now. Then click Finish
to restart the system.

32 C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T WA R E

HD Audio driver

Refer to the following to install the Realtek drivers.

1. Browse to the \DRIVER\SOUND\RealTek folder.

2. Click Yes, I want to restart my computer now and then click Finish.

33

LAN Driver

The network driver support Windows XP/2000. Refer to the following to install the drivers.

1. Browse to the \DRIVER\LAN\intel folder.

2. Double-click the executable le. The following screen appears. Click Install Drivers and
Software.

3. Read the license agreement and select I accept the terms in the license agreement, then click
Next.

34 C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T WA R E

4. Click Next.

5. Click Install.

35

6. Click Finish to complete the process.

36 C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T WA R E

Touch Screen Driver

Refer to the following to install the touch screen driver.

1. Browse to the \DRIVER\Touch\eGalax folder.

2. Double-click setup.exe. The following screen appears. Click Next to continue.

3. Check the box for Install PS/2 interface drive and then click Next to continue.

37

4. System will give you a warning, click Ok to continue.

5. Check the box for None and then click Next to continue.

6. Uncheck the box for Support Mulit-Monitor System and then click Next to continue.

38 C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T WA R E

7. Click Next to continue.

8. Click Next to continue.

39

9. Click Yes, I want to restart my computer now and then click Finish.

Calibrating the touchscreen

Follow these instructions to calibrate the touchscreen using the TouchKit application:

1. Launch the TouchKit application from the Windows desktop by clicking on Start > Programs > TouchKit
> Congure Utility. The TouckKit window appears.

2. Select the Tools page.

40 C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T WA R E

3. Click the 4 Points Calibrattion button.

4. Use your nger to touch the blinking X Symbol on the screen until stop blinking.

5. Click OK to complate the 4 points calibration.

You may also use this application to adjust the touch settings.

NOTE

41

CHAPTER 4

LOCATING THE PROBLEM

Refer to this section to locate the problem with the machine. The following topics are described.

• General checkout guidelines on the page 45

• Cash drawer checkout on the page 45

• LCD symptoms on the page 46

• Touch screen symptoms on the page 47

• Power symptoms on the page 47

• Network symptoms on the page 47

• USB symptoms on the page 48

• Peripheral-device symptoms on the page 48

• Boot symptoms on the page 48

• Mainboard jumper on the page 49

• Mainboard connectors on the page 50

• Inverter connectors on the page 50

General checkout guidelines

Use the following procedure to troubleshoot problems:

• Identify as many symptoms as possible in detail.

• Verify symptoms by recreating them.

• Follow the corrective procedures in order.

• If you replace an FRU and the symptom remains, reinstall the original FRU before going to the next step.

Do not replace non-defective FRUs.

Cash drawer checkout

Refer to the following to check for a cash drawer problem.

1. Connect the RJ-11 cable from the cash drawer to the RJ-11 connector on the machine as shown in Figure

4.1.

The cash drawer RJ-11 connector is DC+24V. Ensure the cash drawer

to be connected matches this power specication.

IMPORTANT

42 C H A P T E R 4 L O C A T I N G T H E P R O B L E M

Refer to the following to prevent incorrect cash drawer status detection by the system:

Port I/O Port Address Bit Condition Note

Cashdrawer A
Control port

F1 0

High(1) → Close

Low(0) → Open

If Bit is set to Low to open the
cash drawer, after it must be set
back to High to prevent the system
as always detecting the drawer as
open.

Cashdrawer B
Control port

F1 1

High(1) → Close

Low(0) → Open

Cashdrawer A
Status port

F1 2

High(1) → Close

Low(0) → Open

Cashdrawer A
Status port

F1 3

High(1) → Close

Low(0) → Open

LCD symptoms

Symptom Corrective Procedure

• LCD backlight is not working but text is still visible on

screen

1. Reseat the LCD cable.

2. Reseat the inverter cables.

3. Replace the inverter cables.

4. Replace the inverter.

• LCD backlight is working but text is not visible on screen 1. Reseat the LCD cable.

2. Reseat the inverter cables.

3. Replace the LCD.

• LCD screen is garbled

• Characters are missing pixels

• Screen is distorted

• Screen displays wrong color

• Screen displays extra vertical/horizontal lines

1. Reseat the LCD cable.

2. Replace the inverter cables.

3. Replace the LCD panel.

4. Replace the mainboard.

Cashdrawer

Figure 4.1 Connecting a
cash drawer

2. Turn on the machine .

43

Touch screen symptoms

Symptom Corrective Procedure

• Touchscreen does not

function

• No virtual mouse

• Cursor doesn’t follow when

touching the screen

1. Install and run the touchscreen calibration program from the driver
CD.

2. Reseat the panel cable.

3. Reseat the touchscreen board-to-touch panel cable.

4. Replace the touch control board.

5. Replace the touch panel.

Power symptoms

Symptom Corrective Procedure

• Power shuts down unexpectedly

• Cannot turn the system on

1. Reseat the power AC adapter cable.

2. Reseat the power AC adapter.

3. Replace the mainboard.

• Cannot turn the system off 1. Hold down the power button for four seconds.

2. Replace the mainboard.

Network symptoms

Symptom Corrective Procedure

• Cannot access LAN 1. Conrm that network hub/switch (if present) is functioning

correctly.

2. Reseat the RJ-45 cable.

3. Conrm green and orange LED activity of the RJ-45 jack.

4. Check the network TCP/IP settings.

5. Remove and reinstall the driver.

6. Replace the network cable.

7. Replace the mainboard.

44 C H A P T E R 4 L O C A T I N G T H E P R O B L E M

USB symptoms

Symptom Corrective Procedure

• USB device does not function 1. Check that the USB device is detected in Windows Device

Manager.

2. Reinstall the USB device driver.

3. Replace the mainboard.

Peripheral-device symptoms

Symptom Corrective Procedure

• USB ports do not work

• COM ports do not work

1. Reseat the I/O cable.

2. Reinstall the drivers.

3. Replace the mainboard.

Boot symptoms

Symptom Corrective Procedure

• System continually reboots on

power up

1. Restore the BIOS defaults.

2. Remove all I/O device drivers, then reinstall the drivers one
by one.

3. Reseat the SATA cable.

4. Reseat the memory card.

5. Reseat the power adapter.

6. Replace the mainboard.

45

Mainboard jumper

JCMOS

Figure 4.2 SP-1000-C mainboard jumper

Jumper Setting Description

JCMOS

1-2 closed (default) Normal

2-3 closed Clear CMOS

46 C H A P T E R 4 L O C A T I N G T H E P R O B L E M

Figure 4.4 Inverter connectors

Inverter connectors

connector to
mainboard

connector to
LCD

connector to
LCD

Figure 4.3 SP-1000-C mainboard connectors

Mainboard connectors

connector to
inverter

connector to
LCD panel

connector to
MSR

connector to
SATA HDD

connector to
HDD power

connector to
audio jacks

connector to
speaker

connector to
touch panel

connector to
COM4 port

connector to
parallel port

connector to
CPU fan

connector to
power LED

connector to
power button

connector to
power jack

47

CHAPTER 5

REPLACING FIELD REPLACEABLE UNITS (FRUs)

This chapter provides instructions for replacing FRUs. The following topics are described.

• Safety and precautions on the page 51

• Before you begin on the page 52

• Replacing parts on the page 52

• MSR on the page 53

• Customer Display on the page 53

• HDD on the page 54

• SP-1000-C Panel on the page 55

• Panel Back Cover on the page 56

• Speaker on the page 57

• Power Button on the page 58

• CPU Cooling Fan on the page 59

• Memory on the page 60

• Battery on the page 60

• I/O Shield on the page 61

• Mainboard Board on the page 62

• Inverter on the page 63

• Panel Bracket on the page 64

• Waterproof Seal, Touch Panel, Touch Cover, LCD Panel on the page 64

Only qualied personnel should perform repairs on the SP-1000-C.

Damage due to unauthorized servicing is not covered by the warranty.

Safety and precautions

Computer components and electronic circuit boards can be damaged by discharges of static electricity.
Working on computers that are still connected to a power supply can be extremely dangerous. Follow these
guidelines to avoid damage to the computer or injury to yourself.

• Always disconnect the unit from the power outlet.

• Leave all components inside the static-proof packaging that they ship with until they are ready for

installation.

• After replacing optional devices, make sure all screws, springs, or other small parts are in place and
are not left loose inside the case. Metallic parts or metal akes can cause electrical shorts.

If the LCD breaks and uid gets onto your hands or into your eyes,

immediately wash with water and seek medical attention.

CAUTION

CAUTION

48 C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s )

To prevent static damage to components, wear a grounded wrist strap.
Alternatively, discharge any static electricity by touching the bare metal
chassis of the unit case, or the bare metal body of any other grounded
appliance.

Hold electronic circuit boards by the edges only. Do not touch the

components on the board unless it is necessary to do so. Do not ex or

stress the circuit board. Do not hold components such as a processor
by its pins; hold it by the edges.

To prevent scratching the case of the SP-1000-C, make sure the worktop
surface is clean and at. If you need to put the display facing down, be

sure to use a foam mat.

Before you begin

Make sure you have a stable, clean working environment. Dust and dirt can get into the SP-1000-C com­ponents and may cause malfunction. Adequate lighting and proper tools can prevent you from accidentally
damaging the internal components. Most of the electrical and mechanical connections can be disconnected

by using your ngers. It is recommended that you do not use needle-nosed pliers to disconnect connectors as

these can damage the soft metal or plastic parts of the connectors.

Replacing parts

Take note of the following when replacing parts:

• If you replace an FRU and the symptom remains, reinstall the original FRU before going to the next

step. Do not replace non-defective FRUs.

• When replacing a malfunctioning component, other parts that have to be removed before the failing

part are listed at the top of the page.

• The arrows in the following procedures show the direction of movement to remove/replace a part, or

to turn a screw or key to release a device.

• Always use the correct screw size as indicated in the procedures.

• Always use new screws.

• To replace a part, reverse the removal procedure.

CAUTION

CAUTION

CAUTION

Under no circumstances touch the inverter while power is connected to
the machine. Unplug the power cord before attempting to replace any
FRU.

CAUTION

49

MSR

1. Remove two screws.

2. Disconnect the cable.

3. Remove the MSR.

Customer Display

1. Remove two screws.

2. Disconnect the cable.

3. Remove the customer display.

50 C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s )

HDD

1. Rotate the LCD screen forward .

2. Press and the hard drive com­partment cover as it shown on
the picture.

3. Turn the screw counterclockwise
to loosen the hard drive tray.

HDD

4. Slide the hard drive tray.

5. Disconnect the power cable and
SATA cable from the hard drive.

HDD

6. Remove the four screws, then
remove the hard drive out from
the tray.

HDD

51

SP-1000-C Panel

1. Rotate the LCD screen forward .

2. Remove the screw that secure the
base to the SP-1000-C.

The screen is

fragile. Placing

the monitor
face-down

on a at, soft

area prevents
scratches,
defacing, or
breakage.

CAUTION

3. Disconnect cables from HDD.

4. Lift the panel and remove it from
the base.

52 C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s )

Panel Back Cover

Before proceeding, remove
the following FRUs.

• “SP-1000-C Panel” on

page 51.

1. Remove two screws.

2. Gently pull away the top
of back cover, then open
the back cover.

53

Speaker

Before proceeding, remove the
following FRUs.

• “SP-1000-C Panel” on page

51.

• “Panel Back Cover” on page

52.

1. Remove two screws from the
speaker bracket.

2. Remove two screws.

3. Disconnect the cable from
the mainboard.

4. Remove the speaker.

54 C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s )

Power Button

Before proceeding, remove the
following FRUs.

• “SP-1000-C Panel” on page

51.

• “Panel Back Cover” on page

52.

1. Remove two screws from the
power button bracket.

2. Remove two screws.

3. Disconnect the cable from
the mainboard.

4. Remove the power button.

55

CPU Cooling Fan

Before proceeding, remove
the following FRUs.

• “SP-1000-C Panel” on

page 51.

• “Panel Back Cover” on

page 52.

1. Remove six screws from
the mainboard cover.

2. Remove the mainboard
cover.

3. Remove four screws from
the CPU cooling fan.

4. Remove the CPU cooling
fan.

56 C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s )

Memory

Before proceeding, remove the following
FRUs.

• “SP-1000-C Panel” on page 51.

• “Panel Back Cover” on page 52.

1. Pop out the two silver latches holding the
memory module into place. The module
pops up.

2. Grasp the outer edges of the memory

module with thumb and forenger, and

then gently remove it.

Battery

Before proceeding, remove the following FRUs.

• “SP-1000-C Panel” on page 51.

• “Panel Back Cover” on page 52.

1. Use ngers to pull out the battery.

57

I/O Shield

Before proceeding, remove the
following FRUs.

• “SP-1000-C Panel” on page

51.

• “Panel Back Cover” on page

52.

1. Remove all screws from the
I/O ports.

2. Remove two screws from the
I/O shield.

3. Remove the I/O shield.

58 C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s )

Mainboard Board

Before proceeding, remove the
following FRUs.

• “SP-1000-C Panel” on page

51.

• “Panel Back Cover” on page

52.

• “CPU Cooling Fan” on page

55.

• “I/O Shield” on page 57.

1. Disconnect all cables from
the mainboard.

2. Remove four screws.

3. Remove the mainboard.

59

Inverter

Before proceeding, remove the
following FRUs.

• “SP-1000-C Panel” on

page 51.

• “Panel Back Cover” on

page 52.

1. Remove ve screws.

2. Remove the inverter cover.

3. Remove the three screws.

4. Remove all cables from the
inverter.

5. Remove the inverter.

When replacing:

Put the inverter in the plastic
cover before replacing it.

60 C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s )

Panel Bracket

Before proceeding, remove the
following FRUs.

• “SP-1000-C Panel” on page

51.

• “Panel Back Cover” on page

52.

• “Speaker” on page 53.

• “Power Button” on page 54.

• “CPU Cooling Fan” on page

55.

• “I/O Shield” on page 57.

• “Mainboard” on page 58.

• “Inverter” on page 59.

1. Disconnect all cables.

2. Remove two screws.

3. Remove the panel bracket.

Waterproof Seal, Touch Panel, Touch Cover, LCD Panel

Before proceeding, remove
the following FRUs.

• “SP-1000-C Panel” on

page 51.

• “Panel Back Cover” on

page 52.

• “Speaker” on page 53.

• “Power Button” on page

54.

• “CPU Cooling Fan” on

page 55.

• “I/O Shield” on page 57.

• “Mainboard” on page 58.

• “Inverter” on page 59.

• “Panel Bracket” on page

60.

1. Remove four screws from
the panel bracket.

2. Remove the LCD panel.

3. Remove the touch cover
panel.

4. Remove the touch panel.

5. Remove the waterproof
seal.

Panel Bracket

LCD Panel

Touch Cover

Touch Panel

Waterproof Seal

61

APPENDIX

PART LIST AND SPECIFICATION

Figure 6.1 Exploded diagram main parts

62 A P P E N D I X

Figure 6.2 Exploded peripheral parts

63

NO. DESCRIPTION ITEM NO

1 Front Cover 25000500S0101

2 Waterproof seal 25005500B0003

3 ELO Tocuh/15” 2619040000016

4 Touch Cover 25003500B0001

5 TFT LCD/15” 2614550150104

6 Panel Bracket 21004500S0001

7 MB PCB 26105500S0005

8 Heat-sink 2103200000003

9 Inverter 2614571150108

10 Inverter Cover 21004500B0045

11 W/O MSR Cover (*) 6605500M34000

12 IO Bracket 21004500S0002

13 Switch Bracket 21004500S0003

14 Power Switch 2500305013004

15 Power Button 25003500S0104

16 Panel Back Cover 25002500S0101

17 W/O VFD Cover (*) 25003500S0105

18 Speak Holder 1379999000019

19 Top Bace Cover 25003500S0100

20 HDD 160G 2.5” 2611571101600

21 2.5”HDD Bracket 21004500S0000

22 Stand Bracket 21002500S0000

23 Foot 2509030500L01

24 Panel HDD Cover 25003500S0103

25 Hinge Mount

Bracket

21004500S0004

26 Hinge Mount Cover 25003500S0107

27 Stand Front Cover 25000500S0100

28 Hinge Right 2108100000013

29 Hinge Left 2108100000014

30 Stand Right Cover 25003500S0102

31 Stand Left Cover 25003500S0101

32 Stand Back Cover

(*)

25002500S0300

33 Cable 1721209110009

34 Cable 1721211090009

35 DC Jack Cable 1721212000006

NO. DESCRIPTION ITEM NO

36 Audio Jack Cable 1721212170027

37 Inverter Cable 1721217000014

38 LCD Cable 1721217230005

39 Power Switch Cable 1721217240002

40 MSR Cable 1721317171714

41 SATA Cable 1721300282806

11-* MSR Module 770500M009205

11-1 MSR Front Cover 25000500M2002

11-2 MSR 2690605100011

11-3 MSR Bracket 25003500M2102

11-4 MSR PCB 7005000001010

11-5 MSR Back Cover 25002500M2001

17-* VFD Module 770500S090000

17-1 VFD TOP Cover 2500050410008

17-2 VFD LCD 25070500B0001

17-3 VFD PCB 7005501300030

17-4 VFD Hinge 2108100000021

17-5 VFD Hinge Bracket 21004500B0050

17-6 Mylar 2509075500M21

17-7 VFD Base Cover 2500250410007

17-8 VFD Foot 2509030500B00

17-9 VFD Connect 25003500S0106

17-10 VFD Cable 1721200170011

32-* Dual Module (PM-

116)

7705920100000

32-1 Front Cover 2500059200100

32-2 CR Mylar 2508055920000

32-3 CR Mylar 2508055920001

32-4 TFT LCD 2614551116001

32-5 LCD IO Bracket 2100459200000

32-6 WO LCD Bracket 2100459200002

32-7 Cable 1721200170025

32-8 Cable PCB 1725200000000

32-9 PCB AD Board 7005920001000

32-10 AD Board 2614590150005

32-11 Dual Connect 6605592010000

Part list for SP-1000-C

(*) is option

64 A P P E N D I X

Specications

Item SP-1000-C D425 SP-1000-C D525

CPU Type

Intel® Atom™ processor D425 (512K

L2 Cache, 1.80 GHz, single core )

Intel® Atom™ processor D525 (1M

L2 Cache, 1.80 GHz, dual core )

LCD 15” Active TFT color LCD, resolution 1024 x 768

Touch 5-wire Resistive touch (PS2 interface)

Memory 204pin DDR3 SO-DIMM 1GB (up to 4 GB)

Ethernet 10/100M/1G

Storage Internal 2.5” type SATA HDD 160GB x 1

I/O Interface

6 * COM ports (COM1~4 at back I/O, COM5~6 on M/B)

1 * DB-15 VGA port

1 * DB-25 for LPT port

1 * RJ11 port for 2 cash drawer(+24V)

1 * PS2 Mouse port

1 * RJ-45 LAN port with activity and link LEDs

2 * Audio ports (1 * Line-out , 1 * MIC-in)

8 * USB 2.0 (4 in the back;4 on the M/B)

1 * DC +12V power adaptor connector

Expansion Options 1 * Mini PCI-e

Optional Peripherals

3 tracks magnetic reader

Customer display module (2 x 20 VFD)

1 * Mini PCI-e support WiFi function

Biometric Reader, Smart Card Reader, I-Button, RFID reader

2nd monitor(Dual screen)

Operation System Windows 7, Windows XP, XPe, Linux (ubuntu, Fedora) , WEPOS, POSReady,

Power Supply AC100~240V/DC12V

Dimensions Physical:360mm (W) x250mm (D) x 360mm (H)

Operating Temp 0~+40˚C

Storage Temperature -20˚C~+60˚C

Humidity 15%~80%

* specication subject to change without prior notice