Paradyne 6381 User Manual

Hotwire 6210, 6211, and 6381

User’s Guide

Document Number 6210-A2-GB21-00

April 2004

Copyright © 2004 Paradyne Corporation.
All rights reserved.
Printed in U.S.A.

Notice

This publication is protected by federal copyright law. No part of this publication may be copied or distributed,
transmitted, transcribed, stored in a retrieval system, or translated into any human or computer language in any
form or by any means, electronic, mechanical, magnetic, manual or otherwise, or disclosed to third parties
without the express written permission of Paradyne Corporation, 8545 126th Ave. N., Largo, FL 33773.

Paradyne Corporation makes no representation or warranties with respect to the contents hereof and specifically
disclaims any implied warranties of merchantability or fitness for a particular purpose. Further, Paradyne
Corporation reserves the right to revise this publication and to make changes from time to time in the contents
hereof without obligation of Paradyne Corporation to notify any person of such revision or changes.

Changes and enhancements to the product and to the information herein will be documented and issu ed as a
new release to this manual.

Warranty, Sales, Service, and Training Information

Contact your local sales representative, service representative, or distributor directly for any help neede d. For
additional information concerning warranty, sales, service, repair, installation, documenta tion, training, distributor
locations, or Paradyne worldwide office locations, use one of the following methods:

Internet: Visit the Paradyne World Wide Web site at www.paradyne.com. (Be sure to register your warranty at

www.paradyne.com/warranty.)

Telephone: Call our automated system to receive current information by fax or to speak with a company

representative.
Within the U.S.A., call 1-800-870-2221
Outside the U.S.A., call 1-727-530-2340

Document Feedback

We welcome your comments and suggestions about this document. Please mail them to Technical Publications,
Paradyne Corporation, 8545 126th Ave. N., Largo, FL 33773, or send e-mail to [e-mail].
Include the number and title of this document in your correspondence. Please include your name and phone
number if you are willing to provide additional clarification.

Trademarks

Acculink, Comsphere, ETC, Etherloop, FrameSaver, GranDSLAM, Hotwire, the Hotwire logo, Jetstream, MVL,
NextEDGE, OpenLane, Paradyne, the Paradyne logo, Paradyne Credit Corp., the Paradyne Credit Corp. logo,
Performance Wizard, StormPort, TruPut are all registered trademarks of Paradyne Corporation. ADSL/R,
BitStorm, Connect to Success, GrandVIEW, Hotwire Connected, iMarc, JetFusion, JetVision, MicroBurst,
PacketSurfer, ReachDSL, Spectrum Manager, StormTracker and TriplePlay are trademarks of Paradyne
Corporation. All other products and services mentioned herein are the trademarks, service marks, registered
trademarks, or registered service marks of their respective owners.

Hotwire 6210, 6211, and 6381 User’s Guide

Important Safety Instructions

1. Read and follow all warning notices and instructions marked on the product or included in the manual.

2. Slots and openings in the cabinet are provided for ventilation. To ensure reliable operation of the product

and to protect it from overheating, these slots and openings must not be blocked or covered.

3. Do not allow anything to rest on the power cord and do not locate the product where persons will walk
on the power cord.

4. Do not attempt to service this product yourself, as opening or removing covers may expose you to
dangerous high voltage points or other risks. Refer all servicing to qualified service personnel.

5. General purpose cables are used with this product for connection to the network. Special cables, which
may be required by the regulatory inspection authority for the installation site, are the responsibility of the
customer. Use a UL Listed, CSA certified, minimum No. 24 AWG line cord for co nnection to the Digit al
Subscriber Line (DSL) network.

6. When installed in the final configur ation, the p roduct must comply with the applicable Safety Standards
and regulatory requirements of the country in which it is installe d. If necessary, consult wit h the
appropriate regulatory agencies and inspection authorities to ensure compliance.

7. A rare phenomenon can create a voltage potential between the earth grounds of two or more buildings.
If products installed in separate buildings are interconnected, the voltage potential may cause a
hazardous condition. Consult a qualified elect rical consultant to det ermine whethe r or not this
phenomenon exists and, if necessary, implement corrective action prior to interconnecting the products.

8. Input power to this product must be provided by one of the following: (1) a UL Listed/CSA certified
power source with a Class 2 or Limited Power Source (LPS) output for use in North America, or (2) a
certified transformer, with a Safety Extra Low Volt age (SELV) out put having a maximu m of 240 VA
available, for use in the country of installation.

9. In addition, since the equipment is to be used with telecommunications circuits, take the following
precautions:

— Never install telephone wiri ng during a lightn ing storm.
— Never install telephone jacks in wet locations unless the jack is specifically designed for wet

locations.

— Never touch uninsulated telephone wires or terminals unless the telephone line has been

disconnected at the network interface.

— Use caution when installing or modifying telephone lines.
— Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a

remote risk of electric shock from lightning.

— Do not use the telephone to report a gas leak in the vicinity of the leak.

CE Marking

When the product is marked with the CE mark on the equipment label, a supporting Declaration of
Conformity may be downloaded from the Paradyne World Wide Web site at www.paradyne.com. Select
Support -> Technical Manuals -> Declarations of Conformity.

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FCC Part 15 Declaration

An FCC Declaration of Conformity may be downloaded from the Paradyne World Wide Web site at
www.paradyne.com. Sele ct Support -> Technical Manu als -> Declarations of Conformity.

This device complies with Pa rt 15 of the FC C Rules. O peratio n is subje ct to the foll owing t wo condition s:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.

The authority to operate this equipment is conditioned by the requirement that no modifications will be
made to the equipment unless the changes or modifications are expressly approved by the responsible
party.

This equipment has been test ed and fo und to co mply with th e limit s for a Cl ass B di gital de vice, pu rsuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential i nstallati on. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a part icular
installation. If this equipment does caus e harmful inte rference to radi o or television re ception, whi ch can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measure s:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Notice to Users of the United States Telephone Network

The following notice applies to versions of the modem that have been FCC Part 68 approved.
This equipment complies with Part 6 8 of the FCC rules and the re quirement s adopted by the

Administrative Council fo r Te rminal Att achme nt (ACT A). On th e bottom si de of this equipme nt is a lab el
that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If
requested, this number must be provided to the Telephone Company.

This equipment is intended to connect to the Public Switched Telephone Network through a Universal
Service Order Code (USOC) type RJ11C jack. A plug and jack used to connect this equipment to the
premises wiring and telephone network must comply with the applicable FCC Part 68 rules and
requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this
product. It has been designed to be connected to a compatible modular jack that is also compliant.

The Ringer Equivalence Number (or REN) is used to determine the number of devices that may be
connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in
response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To
be certain of the number of devices that may be co nnected to a line, a s determined by the tota l RENs,
contact the local Telephone Company. The REN for this product is part of the product identifier that has
the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point. For
example, 03 represents a REN of 0.3.

If the modem causes harm to the telephone network, the Telephone Company will notify you in advance
that temporary discontinuance of service may be required. But if advance notice is not practical, the
Telephone Company will notify the customer as soon as possible. Also, you will be advised of your right to
file a complaint with the FCC if you belie ve it is nec essary.

The Telephone Company may make changes in its facilities, equipment, operations or procedures that
could affect the operation of the equipment. If this happens, the Telephone Company will provide advance
notice in order for you to m ake nece ssary mo dificat ions to m aintai n uninterrupt ed servi ce. If trou ble is
experienced with the modem, refer to the repair and warranty information in this document.

If the equipment is causing harm to the telephone network, the Telephone Company may request that you
disconnect the equipment until the problem is resolved.

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The user may make no repairs to the equipment.
Connection to party line service is subject to state tariffs. Contact the state public utility commission, public

service commission or corporati on commissi on for informati on.
If the site has specially wired alarm equipment connected to the telephone line, ensure the installation of

the modem does not disable the alarm equipment. If you have questions about what will disable alarm
equipment, consult your Telephone Company or a qualified installer.

Supplier’s Declaration of Conformity

Place of Issue: Paradyne Corporation

8545 126th Avenue North
Largo, FL 33773-1502
USA

Date of Issue: 4/2/2004

®

Paradyne Corporation, located at the above address, hereby certifies that the Hotwire
6381-A2-210, 6210-A2-200, and 6211-A2-200 bearing labeling identification number US:AW2DL03B6381­AX complies with: the Federal Communications Commission’s (“FCC”) Rules and Regulations 47 CFR
Part 68, the Administrative Council on Terminal Attachments (“ACTA”)-adopted technical criteria TIA-968­A, “Telecommunications – Telephone Terminal Equipment –Technical Requirements for Connection of
Terminal Equipment To the Telephone Network, October 2002.”

Model Number

Patrick Murphy
Senior Vice President, Chief Financial Officer

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Notice to Users of the Canadian Telephone Network

NOTICE: This equipment meet s the ap plicable I ndust ry Canada T erminal Equi pment Techni cal

Specifications. This is confirmed by the registrati on number. The abb reviation IC bef ore the regist ration
number signifies that registration was perf ormed base d on a Declarati on of Conformity indi cating that
Industry Canada technical specifications were met. It does not imply that Industry Canada approved the
equipment.

NOTICE: The Ringer Equivalence Number (REN) for this terminal equipment is labeled on the equipment.
The REN assigned to each terminal equipment provides an indication of the maximum number of
terminals allowed to be connected to a tel ephone inte rface. The te rmination on an int erface ma y consi st of
any combination of devices subject only to the requirem ent that the sum of the Ringe r Equivalence
Numbers of all the devices does not exceed five.

If your equipment is in need of repair, contact your local sales representative, service representative, or
distributor directly.

CANADA – EMI NOTICE:

This Class B digital apparatus meets all requirements of the Canadian interference-causing equipment
regulations.

Cet appareil numérique de la classe B respecte toutes les exigences du règlement sur le matérial
brouilleur du Canada.

Japan Notices

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Table of Contents

1 Introduction ................................................... 8

1.1 Models ..................................................................................................................................8

1.2 Features & System Requirements........................................................................................8

2 Your Modem at a Glance.............................. 9

2.1 Ports and buttons (Back panel).............................................................................................9

2.2 LED description (Front panel) ...........................................................................................10

2.3 Packing List ........................................................................................................................10

3 Getting Started............................................. 11

3.1 Connecting the Hardware...................................................................................................11

3.2 Configuring Your PC .........................................................................................................13

4 Using the Web Interface ............................. 21

4.1 Log Into Your Modem .......................................................................................................21

4.2 Home screen ....................................................................................................................... 22

4.3 Setup ...................................................................................................................................23

4.4 Configuring the WAN........................................................................................................ 24

4.5 Configuring the LAN .........................................................................................................30

4.6 Advanced............................................................................................................................33

4.7 Tools ...................................................................................................................................39

4.8 Status................................................................................................................................... 42

5 Troubleshooting .......................................... 44

5.1 The modem is not functional..............................................................................................44

5.2 I can’t connect to the modem. ............................................................................................44

5.3 The LEDs blink in a sequential pattern..............................................................................44

5.4 The DSL Link LED continues to blink but does not go solid...........................................44

5.5 The DSL Link LED is always off......................................................................................45

6 Terminology................................................ 46

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1 Introduction

Congratulations on becoming the owner of a Paradyne modem.

1.1 Models

This manual describes three models:

 Model 6210 – is set in the factory to run in bridge mode. It does not have any router functions. It supports

ADSL.

 Model 6211 – is set in the factory to run in router mode. It supports ADSL.
 Model 6381 – may be set by you to run in bridge or router mode. It supports ADSL/R.

A bridge is a device that forwards any message from one part of a
network to another. The Model 6210 is a bridge.

A router is a device that forwards messages according to their network
addresses. The Model 6211 is a router.

ADSL

is Asymmetric Digital Subscriber Line, a version of DSL that

Definition

allows a higher speed for information coming from the Internet to your
PC (“downstream”) than it does for information going to the Internet
from your PC (“upstream”).

ADSL/R

device.

ReachDSL

too noisy for ADSL.

is technology that combines ADSL and ReachDSL in one

is a version of DSL that works on lines too long or

1.2 Features & System Requirements

 Features

• 10/100BaseT Ethernet port

• USB port

• Connects multiple PCs to the Internet with just one WAN IP Address (when configured in router mode with

NAT enabled)

• Configurable through user-friendly web interface

• Supports single-session IPSec and PPTP passthrough for Virtual Private Network (VPN)

• Several popular games are already pre-configured. Just enable the game and the port settings are

automatically configured.

• Configurable as a DHCP Server on your network

• Compatible with virtually all standard Internet applications

• Address filtering and DMZ hosting

• Simple web based status page displays a snapshot of your system configuration, and links to the

configuration pages

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• Downloadable flash software upgrades

• Support for up to 8 Permanent Virtual Circuits (PVCs)

• Support for up to 2 PPPoE sessions

 System Requirements

In order to use your modem for Internet access, you must have the following:

• ADSL service subscription from your ISP.

• One computer with an Ethernet 10BaseT/100BaseT network interface card (NIC) or a free USB port.

• (Optional) An Ethernet hub or switch, if you are connecting the device to several computers on an Ethernet

network.

• For system monitoring or configuration using the supplied web interface: a web browser such as Internet

Explorer Version 5.5 or later.

2 Your Modem at a Glance

2.1 Ports and buttons (Back panel)

 POWER is where you connect the power supply.

 RESET Button: The RESET button is used to reset the modem to factory default settings. Do not use

the RESET button unless advised to by your service representative.

 LAN (Local Area Network) port: This is used to connect to Ethernet network devices, such as a PC,

hub, switch, or router.

 USB (Universal Serial Bus port): Connects to a PC’s serial port. The modem supports Windows-based

PCs using an RNDIS driver (included on the CD).

 PHONE port: This allows a phone to directly connect to the modem. You do not need to add splitter to

the phone you connect here, since the modem has an internal splitter.

 LINE port: This is the DSL interface which connects directly to your phone line.

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2.2 LED description (Front panel)

 Power LED: On indicates that the power is supplied to the modem.

 Status LED: The Status LED serves two purposes. If the LED is continuously lit, the DSL interface is

successfully connected to a device through the LINE port. If the LED is flickering, it is an indication that
the modem is training (negotiating the connection to its partner modem).

 Activity LED: The Activity LED is off (or yellow) if no PPPoE connection is established or the

connection is not used. When the Status LED is green, a PPPoE connection is established.

 LAN LED: The LAN LED serves two purposes. If the LED is continuously lit, the Ethernet interface is

successfully connected to a device through the LAN port. If the LED is flickering, it is an indication of
any network activity.

 USB LED: The USB LED serves two purposes. If the LED is continuously lit, the USB interface is

successfully connected to a device through the LAN port. If the LED is flickering, it is an indication of
any network activity.

2.3 Packing List

Your modem is shipped with the following:

• Power adapter

• Ethernet cable (RJ45, straight-through wiring)

• Phone cable (RJ11)

• USB cable

• CD-ROM containing this manual and USB drivers

ACTIVITY

ST

POWER

USB

LAN

TUS

A

04-17511

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3 Getting Started

This chapter provides basic instructions for connecting the modem to a computer or a LAN and to the Internet using
DSL.

• Part 1 provides instructions to set up the hardware.

• Part 2 describes how to configure Internet properties on your computer.

It is assumed that you have already subscribed to DSL service with your telephone company or other Internet service
provider (ISP). These instructions provide a basic configuration that should be compatible with your home or small
office network setup. Refer to Chapter 4 for modem configuration instructions.

3.1 Connecting the Hardware

Shut down your PC before connecting the modem.

RESET

LINE LAN POWERPHONE USB

DEFAULT

1

2

3

OR

4

04-17510

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3.1.1 Cable Connections

Step 1. Connect the LINE Port

Connect the supplied modular phone cable to the LINE port, and connect the other end of the cable to your phone jack.

Step 2. Connect the PHONE Port

If you would like to use a phone in the vicinity of the modem, connect it to the PHONE jack of the modem using the
cord that came with your telephone. The modem has an internal POTS filter, so you don’t need to install one here.

Step 3. Connect the USB Port or the LAN Port

If you are connecting the modem directly to a PC (rather than to a LAN), you can use either the USB port or the LAN
port. (Do not connect both the USB port and the LAN port to the same PC.)

Using the USB Port

To use the USB port, connect the supplied USB cable to the USB port of the modem, then connect the other end of
the cable to a free USB port on your PC.

When you start your PC (in a later step), Windows will detect the new hardware and initiate the Found New Hardware
Wizard. Follow the instructions in Section 3.2.1.

Using the LAN Port

You can use the included Ethernet cable to connect your computer directly to the modem. Attach one end of the
supplied Ethernet cable to the LAN port and connect the other end to the 10/100BaseT port on the network interface
card in your PC.

If your LAN has more than one computer, you can attach one end of an Ethernet cable to a hub or a switch and the
other to the port labeled LAN on the modem. This probably will require an Ethernet crossover cable. See the
documentation for your hub or switch.

Step 4. Attach the Power Adapter

The supplied power adapter may look different than the one illustrated here.

Connect the cylindrical power plug into the POWER connector on the back of the device.

• If you have a wall-mount adapter, plug the AC adapter into a wall outlet or a power strip.

• If you have a table-top adapter, use the AC power cord to connect the adapter to a wall outlet or power strip.

3.1.2 Turn on Your PC

Turn on your PC any other LAN devices, such as hubs or switches.

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3.2 Configuring Your PC

Before you start to access the modem via Ethernet, you must configure your PC’s TCP/IP address to be 192.168.1.x,
where x is any number between 3 and 254. The subnet mask must be 255.255.255.0. Your modem’s default IP
address is 192.168.1.1.

If you used the Ethernet cable to connect your modem and PC, you don’t need any specific driver installation and you
can skip Section 3.2.1. If you used the USB cable on a PC running a Windows operation system, install the provided
USB driver.

Windows 95 and Windows NT 4.0 do not support USB without additional software (not included with your modem).
If USB driver installation fails under those operating systems, contact your service provider.

3.2.1 Windows® USB Driver Installation

As soon as you connect the USB cable between your PC and the modem, Windows will detect new hardware and the
Found New HardwareWizard will pop up.

A. Choose “Install from a list or specific location” and click on Next (Figure 3.1).

Figure 3.1. Found New Hardware Wizard

B. Insert the supplied CD and use Browse to include the location D:\drivers in the search, where D: is the letter you

use for your CD drive (Figure 3.2 and Figure 3.3).

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Figure 3.2. New Hardware Installation Options

Figure 3.3. Browse for Folder

C. The Wizard will ask you to confirm the hardware installation. Choose Continue Anyway. Windows will then

install the supplied USB driver on your PC (Figure 3.4 and Figure 3.5).

Figure 3.4. Hardware Installation Confirmation

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