Panduit TDP43HET User Manual

TDP43HET, TDP43HET/E, TDP46HET, TDP46HETT/E

B20733

Rev.: 01 06-2021

Region

Telephone

e-mail

USA & Canada

1-866-871-4571

GA-TechSupport@panduit.com

Latin America

1-708-532-1800

TechSupportLatAm@panduit.com

Europe/Middle East

+31-546-580-452

TechSupportEMEA@panduit.com

Asia Pacific

65-6305-7575

TechSupportAP@panduit.com

Japan

81-3-6863-6060

TechSupportAP@panduit.com

Australia

613-9794-9020

TechSupportAP@panduit.com

Thermal Transfer Printer

USER MANUAL

NOTE: In the interest of higher quality and value, Panduit products are continually being improved and updated. Consequently, pictures may vary from the enclosed product.

www.panduit.com

TDP46HET,TDP46HET/E

EN 55032: Class A

interference in which case the user may be required to take adequate measures.

FCC part 15B, Class A

The information contained in this manual is subject to change without notice and does not represent a commitment on the part of Panduit corporation. No part of this manual may be reproduced or transmitted in any form or by any means, for any purpose other than the purchaser’s personal use, without the expressed written permission of Panduit Corporation.

Agency Compliance and Approvals

USER MANUAL

EN 55024 EN 55035 EN 60950-1 EN 62368

TDP43HET, TDP43HET/E,

This is a class A product. In a domestic environment this product may cause radio

ICES-003, Class A

This equipment has been tested and found to comply with the limits for a Class A

digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

Operation is subject to the following two conditions: (1) This device may cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

This equipment generates, uses, and can radiate radio frequency energy and, if not

installed and used in accordance with the manufacturer’s instruction manual, may cause harmful interference with radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case you will be required to correct the interference at your own expense.

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This Class A digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe A est conform à la norme NMB-003 du Canada.

TDP46HET,TDP46HET/E

UL 60950-1 (2nd Edition)

IS 13252(Part 1)/

USER MANUAL

TDP43HET, TDP43HET/E,

AS/NZS CISPR 32, Class A

CSA C22.2 No. 60950-1-07 (2nd Edition)

UL 62368-1, 2nd Edition, 2014-12-01 (Audio/video, Information and Communication Technology Equipment - Part 1: Safety Requirements) CAN/CSA C22.2 No. 62368-1-14, 2nd Edition, 2014-12 (Audio/video, Information and Communication Technology Equipment - Part 1: Safety Requirements)

Energy Star for Imaging Equipment Version 3.0

IEC 60950-1

Specifications are subject to change without notice.

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Read and understand all of the instructions and safety information in this manual

• Danger of explosion if battery is incorrectly replaced.

Electric Shock Hazard:

• Keep the equipment away from moisture and humidity.

Safety Instructions

USER MANUAL

TDP43HET, TDP43HET/E,

WARNING

before operating or servicing this tool.

CAUTION

• Replace only with the equivalent type recommended by the manufacture.

• Dispose of used batteries according to the manufacturer’s instructions.

CAUTION

• Before you connect the equipment to the power outlet, please check the voltage of the power source.

• Disconnect the equipment from the voltage of the power source to prevent possible transient over voltage damage.

• Don’t pour any liquid to the equipment to avoid electrical shock.

CAUTION

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∗ ONLY qualified service personnel for safety reasons, should open equipment.

∗ Don’t repair or adjust energized equipment alone under any circumstances. Someone capable

of providing first aid must always be present for your safety.

∗ Always obtain first aid or medical attention immediately after an injury. Never neglect an injury,

no matter how slight it seems.

CAUTION

USER MANUAL

TDP43HET, TDP43HET/E,

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1. Introduction ............................................................... 6

1.1 Product Introduction ................................................... 6

1.2 Product Features ........................................................ 6

1.3 General Specification ................................................. 7

1.4 Print Specifications ..................................................... 7

1.5 Ribbon Specifications ................................................. 7

1.6 Media Specifications ................................................... 8

2. Operations Overview ................................................ 8

USER MANUAL

Table of Contents

TDP43HET, TDP43HET/E,

2.1 Unpacking and Inspection .......................................... 8

2.2 Printer Overview .......................................................... 9

2.3 Operator Controls ..................................................... 11

2.4 Setting up the Printer ................................................ 12

2.5 Loading Ribbon ......................................................... 13

2.6 Loading the Media .................................................... 17

2.7 Adjustment Knob ...................................................... 19

3. Printer/Menu/Sensor Function ............................... 24

3.1 Printer Function Overview........................................ 25

3.2 Setup Menu Overview ............................................... 25

3.3 Advanced Menu ........................................................ 26

3.4 Sensor Overvie w ....................................................... 28

4. Diagnostics .............................................................. 29

4.1 Diagnosing Using Print Config ................................ 29

5. Troubleshooting ............. Error! Bookmark not defined.

5.1 Common Errors ......................................................... 31

6. Maintenance............................................................. 34

6.1 Cleaning Tools & Met hods of Mai ntenance ............ 34

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TDP46HET,TDP46HET/E

(300 dpi)

(600 dpi)

Thermal

○ ○

Direct

○ ○

High

○ ○

Metal

○ ○

Moveable

○ ○

Moveable adjustable)

Ribbon

○ ○

LCD

Control

○ ○

Real time clock

○ ○

Print Speed up to 12 ips (inches per

○

Print Speed up to 6 ips (inches per second)

○

1. Introduction

1.1 Product Introduction

Thank you very much for purchasing a Panduit printer.

The TDP43HET and TDP46HET Thermal Transfer Desktop Printers produce high-quality printed labels for a wide range of labeling applications for OEM, MRO, construction, data centers, enterprise, and industrial automation. The rugged, high-speed printers are designed for dependable use in industrial, construction, and harsh environments. Using the included Easy-Mark™ Labeling Software, the printers provide simple setup and operation with all Panduit thermal transfer label media to create wire and cable markers, terminal block labels, equipment labels, marker plates, panel labels, network labels, and safety and facility labels. We recommend the use of Easy-Mark-Plus, version 1.4, or higher.

1.2 Product Features

The printer offers the following standard features.

USER MANUAL

TDP43HET, TDP43HET/E,

Product standard feature

transfer printing

thermal printing

quality die-cast aluminum design

cover with large clear media view window

gap sensor (position full web adjustable) black mark sensor (position full web

end sensor

touch screen display

panel with 6 operation buttons

second)

TDP43HET

○

TDP46HET

○

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General Specifications

Physical dimensions

276 mm (W) x 326 mm (H) x 502 mm (D)

Weight

34 lb.

Electrical Environmental

Specifications

Print head resolution

300 dots/inch (12 dots/mm)

600 dots/inch

(24 dots/mm)

Printing

Dot size (width

0.084 x 0.084 mm

0.042 x 0.042 mm

Print speed (inches

2-12 ips

1-6 ips

Max. print width

104 mm (4.09”)

Max. print length

1854.2 mm (73”)

1016 mm (40”)

1.3 General Specification

1.4 Print Specifications

Print

USER MANUAL

TDP43HET, TDP43HET/E,

Internal switching power supply Input: 100~240VAC, 50/60Hz

Output: 24V, 8.33A, 200W

condition Operation: 5 ~ 40˚C (41 ~ 104˚F), 25~85% non-condensing

Storage: -40 ~ 60 ˚C (-40 ~ 140˚F), 5~90% non-condensing

TDP43HET

(300 dpi)

TDP46HET

(600 dpi)

method Thermal transfer and direct thermal

x length)

per second)

ips selectable up to 12 ips

(1 mm = 12 dots)

1.5 Ribbon Specifications

Ribbon Specifications

Ribbon outside diameter 90 mm max. Ribbon length 600 meter max. Ribbon core inside diameter 1 inch (25.4 mm)

Ribbon width Ribbon wound type Ink coated inside wound

Max. 114.3 mm (4.5”)

Min. 25.4 mm (1.0”)

(1 mm = 24 dots)

ips selectable up to 6 ips

Ribbon end type Transparency

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Media Specifications

Label

Media

Media (label

Media

Label

Label (peeler

Gap

Black

1.6 Media Specifications

1.6.1 Industrial model

USER MANUAL

TDP43HET

TDP46HET

(300 dpi)

TDP43HET, TDP43HET/E,

(600 dpi)

roll capa city 203.2 mm (8”)

alignment Edge alignment type Continuous, die-cut, black mark, fan-fold, notch wound type Printing face inside/outside wound

width

+ liner)

thickness

+ liner)

core diameter

Max. 1,854 mm (73”) Max. 1016 mm (40”)

length

Min. 5 mm (0.20”) Min. 5 mm (0.20”)

length

mode)

height Min. 2 mm

mark height Min. 2 mm mark width Min. 8 mm (0.31”)

2. Operations Overview

2.1 Unpacking and Inspection

This printer has been specially packaged to withstand damage during shipping. Please carefully inspect the packaging and printer upon receiving the printer. Please retain the packaging materials in case you need to reship the printer.

Unpacking t he printer, the following items are included in the carton.

 One printer unit

Max. 118 mm (4.6”) Min. 25.4 mm (1.0”)

Max. 0.30 mm (11.8 mil)

Min. 0.06 mm (2.36 mil)

Max. 76.2 mm (3”)

Min. 25.4 mm (1”)

Max. 152.4 mm (6”)

Min. 25.4 mm (1”)

 One Easy-Mark-Plus™ CD (Labeling Software)  One quick installation guide

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 Appropriate power cord(s)  One USB interface cable  One Windows driver disc, with user manuals  One user manual (hard copy)  One warranty c ard  One Ink Ribbon (Hybrid)  One Utility Knife (CAUTION, SHARP!)

If any parts are missing, please contact Panduit Customer Service.

2.2 Printer Overview

2.2.1 Exterior View

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TDP43HET, TDP43HET/E,

1. Touch Screen

2. Front Panel Buttons

3. Label Exit Chute

4. View Window

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2.2.2 Interior view

USER MANUAL

TDP43HET, TDP43HET/E,

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2.3 Operator Controls

2.3.1 Front Panel Display

USER MANUAL

TDP43HET, TDP43HET/E,

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LED

Status

Indication

Off

The printer power is turned off

On

Printer is ready

Keys

Function

what is shown on the t ouch scree n.

The Navigational Keys allow the user to navigate between menu options shown on the touch screen.

2.3.2 Indicators

USER MANUAL

On The printer power is turned on

TDP43HET, TDP43HET/E,

Blinking

Pause Downloa ding data into printer.

Off Printer is ready

ERROR

On “CARRIAGE OPEN” or “CUTTER ERROR” Blinking “NO PAPER”, “PAPER JAM”, “NO RIBBON” or “CLEAN DATA”

2.3.3 Front Panel Keys

Select Ke y s allow the user to select left o r right opti o ns based on

2.4 Setting up the Printer

1. Place the printer on a flat, secure surface.

2. Make sure the power switch is off.

3. Connect the printer to the computer with the provided USB cable.

4. Plug the power cord into the AC power cord socket at the rear of the printer, and then plug

the power cord i nto a properly grounded power outlet.

Note: Please switch printer power to OFF (O), before plugging the power cord into the power

cord socket.

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2.5 Loading Ribbon

2.5.1 Loading Ribbon

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TDP43HET, TDP43HET/E,

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Loading path for ribbon

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TDP43HET, TDP43HET/E,

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2.5.2 Remove Used Ribbon

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TDP43HET, TDP43HET/E,

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2.6 Loading the Media

2.6.1 Loading the Media

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TDP43HET, TDP43HET/E,

2.7 Adjustment Knob

The print head pressure adjustment knob has 5 levels of adjustment. Because the printer’s paper alignment is to the left side of mechanism, different media widths require different pressure to print correctly. Therefore, it may require adjusting the pressure knob to get your best print quality. For example, if the label width is 4”, adjust both print head pressure adjustment knobs to the same level. If the label is less than 2” wide, increase the left side print head pressure by rotating the adjustment knob clockwise and decrease the right-side pressure by rotating the adjustment knob counter-clockwise to level 1.

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2.7.1 Print Head Pressure Adjustment Knob