DURA-MARK ™ PTR2E
Thermal Transfer
Printer
User’s Manual
Part No. PTR2E-MAN
Rev. A
FOREWORD
This manual provides installation and operation information for the Panduit
PTR2E Model Printers.
DURA-MARK
RETURN AUTHORIZATION
Before returning any equipment to Panduit for in warranty or out of warranty repair, contact
the Repair Dept. for a printer tracking number. Repack the equipment in the original packing
material and mark the tracking number clearly on the outside. Ship the equipment, freight pre
paid, to the address listed below:
Panduit Corp.
1819 Atlanta Highway
Cumming, GA 30040
attn: Printer Repair Dept.
Phone: 1-888-506-5400, ext. 7470
Fax: (770) 889-9264
Note: Outside the U.S., contact your local Panduit Sales Office for repair information.
COPYRIGHT NOTICE
Copyright © Panduit Corp. 1999 All rights reserved. No part of this publication may be repro-
duced, transmitted, transcribed, stored in a retrieval system, or translated into any language or
computer language,in any form or by any means, electronic, mechanical, magnetic, optical, chem-
ical, manual or otherwise, without the prior written permission of Panduit Corp., 17301 S.
Ridgeland Avenue, Tinley Park, IL 60477-0981.
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TRADEMARKS
Windows and MS-DOS are registered trademarks of Microsoft Corp. All other marks are trade
marks or registered trademarks of their respective holders.
ii
PTR2E-MAN Rev.A
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WARRANTY INFORMATION
We Need To Hear From You!
To Establish Your Warranty Period And Provide Access To Technical Support,
Send Us Your Product Registration Card Today!
Our products are warranted tobe free fromdefects in material and workmanship at the time of sale
but our obligation under this warranty is limited to the replacement of any product proved to be
defective within 6 months (for product) or 90 days (for printers) from the date of delivery. Printer
warranty is void if Panduit printers are modified, altered or misused in any way. Use of Panduit
printers with any product other than the specified Panduit products for which the printer was
designed, constitutes misuse. Beforeusing, user shall determine thesuitability of the product for his
intended use and user assumes all risk and liability whatsoever in connection therewith
This warranty is made in lieu of and excludes all other warranties, expressed or implied. THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE
ARE SPECIFICALLY EXCLUDED. Neither seller nor manufacturer shall be liable for any other
injury, loss or damage, whether direct or consequential, arising out of the use of, or the inability to
use, the product.
Printers found to be defective in accordance with the above mentioned parameters can
be returned for service and repair, and if required, replacement. Under no
circumstances will used printers be returned for credit.
Please retain original PTR2E shipping carton for any return shipments.
The information contained in this literature isbased on ourexperience to date and is believed to be
reliable. It is intendedas a guide for useby persons having technical skillat their own discretion and
risk. We do not guarantee favorable results or assume any liability in connection with its use.
Dimensions contained herein are for reference purposes only. For specific dimensional
requirements consult the factory. This publication is not to be taken as a license to operate under,or
a recommendation to infringe any existing patents. This supersedes and voids all previous
literature, etc.
CE
PTR2E-MAN Rev.A
European Council
Directive
89/336/EEC EMC Directive EN 55022-A, CISPR 22 RF Emissions control
92/31/EE EMC Directive EN 500082-1 IEC 801
Compliance to Standards
Immunity to Electro
magnetic Disturbances
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iii
FCC - DECLARATION OF CONFORMITY:
The PTR2E conforms to the following specification:
FCC Part 15, Subpart B, Section 15.107(a) and Section 15.109(a) Class B digital device
Supplemental Information:
This device complies with Part 15 ofthe FCC Rules. Operation issubject to the following Two Con
ditions: (1) This device may not cause harmful interference , and (2) this device must accept any
interference received, including interference that may cause undesired operation.
INDUSTRY CANADA NOTICE:
This device complies with Industry Canada ICS-003 class B requirements.
Cet equipement est conforme a lICS-003 classe B de la norm Industrielle Canadian
SHOCK HAZARD WARNING:
The printer and power supply should never be operated in a
location where either one can get wet. Personal injury could
result.
MEDIA WARNING:
Always use high quality Panduit approved labels and transfer
ribbons. Ifadhesive backed labels are used that DO NOT lay flat
on the backing liner, the exposed edges may stick to the label
guides and rollers inside the printer, causing the label to peel
off from the liner and jam the printer. Panduit approved
supplies can be ordered from your local Panduit distributor.
For the name of a dealer in your area, call Panduit Customer
Service at 888-506-5400.
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RELOADING HINT:
If you should run out of labels while printing, DO NOT turn the
power switch OFF (0) while reloading or data loss may result.
The printer will automatically resume printing when a new label
roll is loaded.
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PTR2E-MAN Rev.A
TABLE OF CONTENTS
Installation and Operation
Unpacking Your Printer ....................2
Getting To Know Your Printer .................3
Installation ...........................4
Step1- Attach Power .....................4
Step2- Attach Interface Cable.................5
Step3- Load Media ......................6
Step4- AutoSense ......................12
Feeding External Media ....................13
Thermal Transfer Ribbon Loading ...............14
Appendix - Troubleshooting .................16
Printer Maintenance ......................17
Serial Interface Cable Wiring..................18
PTR2E-MAN Rev. A
v
vi
PTR2E-MAN Rev.A
1
Installation and Operation
Thissectionprovidesinformation on theinstallation and operation of the printer.
The printer is a low cost, desktop thermal bar
code printer. The PTR2E is a thermal transfer
printer specifically designed for printing labels
or continuous tape (with or without bar codes)
from a Windows™or ASCII-based compatible
computer.
PTR2E-MAN Rev.A 1
Installation and Operation
Unpacking Your Printer
2 PTR2E-MAN Rev.A
Getting To Know Your Printer
Installation and Operation
PTR2E-MAN Rev.A 3
Installation and Operation
Installation The following steps will guide you through the
Step 1 - Attach Power
Power OFF
Check Power Module
Voltage
installation of the printer and media.
O
Plug Into
Power Module
SHOCK HAZARD WARNING
See page iv
4
PTR2E-MAN Rev.A
Step 2 - Attach Interface Cable
Parallel Interface
Serial Interface
Installation and Operation
PTR2E-MAN Rev.A 5
Installation and Operation
Step 3 - Load Media
Open Cover
Open Print Head
Open GuidesOpen Guides
6 PTR2E-MAN Rev.A
Step 3 - Load Media (cont.)
Media
Install Roll
T
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Installation and Operation
T
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PTR2E-MAN Rev. A 7
Installation and Operation
Step 3 - Load Media (cont.)
Thread the Media
Seat Media Roll
8 PTR2E-MAN Rev.A
Step 3 - Load Media (cont.)
Close Guides
Installation and Operation
PTR2E-MAN Rev.A 9
Installation and Operation
Step 3 - Load Media (cont.)
Close Cover
10 PTR2E-MAN Rev. A
Step 3 - Load Media (cont.)
Power ON
If the indicator fails to light, refer to
Appendix A - Trouble Shooting.
Press FEED Button
Installation and Operation
O
Run the AutoSense routine.
PTR2E-MAN Rev. A 11
Installation and Operation
Step 4 - AutoSense
Power OFF
Press & Hold
FEED Button
Power ON
Release FEED Button
Print Status
(Dump Mode Printout)
Press FEED Button
OFF HOLD
ON
Sample: DUMP Mode
Printout
2 UKQ1813 4.00
Serial port : 96,N,8,1
Image buffer size:245K
Fmem:000,0K,019.9K avl
Gmem:000K,0241K avl
E
mem:000K,0241K avl
I8,0,001 rY
S8 D12 R032,000 ZT UN
q0450 Q0800,034
Option:D
11 12 13
now in DUMP
O
RELEASE
O
PRESS
12 PTR2E-MAN Rev.A
Feeding External Media
Place Media In Rear
Note: Media may be
placed on PTR2-RS
External Roll Stand
Face Print
Surface UP
Installation and Operation
Insert & Load
Media
PTR2E-MAN Rev.A 13
Installation and Operation
Thermal Transfer Ribbon Loading
Thermal Transfer Print
Head Mechanism
Ribbon Path
14 PTR2E-MAN Rev.A
Installation and Operation
Thermal Transfer Ribbon Loading
Open Print Head
Load Ribbon Core
Load Transfer Ribbon
Start Ribbon
Open Print Head
(Rear View)
Pull Ribbon Around
Print Head
Close
PTR2E-MAN Rev.A 15
Appendix - Troubleshooting
Problem Solution or Reason
No printer driver installed
for PTR2E.
POWER indicator does not
light GREEN when power
switch is turned to ON (1)
position.
POWER indicator lights
GREEN, but printer will not
print.
Printer appears to be
working (media is being fed
out), but nothing is printed.
Printing is faded or poor
quality.
Prints only partial label or
skips a label.
1. If using PAN-MARK ™ Labeling Soft
ware, install directly from program. Oth
erwise, download driver from Panduit
web site at www.panduit.com.
1. Check power connections from A.C.
outlet to power supply to printer.
1. Check interface cable connections from
computer to printer.
1. Clean the print head with cleaning pen.
2. Check that the ribbon is properly in-
stalled.
1. Clean the print head with cleaning pen.
2. Adjust print speed/darkness in software.
1. Perform AutoSense gap sensor
adjustment on page 12.
2. Label caught on print head.
3. Print head is not properly latched.
4. Possible software problem. Check the
printer memory configuration.
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Printing stops and POWER
indicator lights ORANGE or
RED.
1. Perform AutoSense gap sensor adjust
ment on page 12.
2. Possible problem with label stock. Use
only Panduit approved labels and tape.
3. Possible label jam.
4. Insufficient memory for label size.
Check the printer memory configura
tion.
5. Possible software problem.
If you are unable to correct the problem, contact Panduit Technical
Service at 888-506-5400, ext. 7470.
16
PTR2E-MAN Rev.A
Printer Maintenance
Clean the
Print Head
Don’t Clean Rollers
with Cleaning Pen
PTR2E-MAN Rev.A 17
Serial Interface
Cable Wiring
The figure below displays the cable wiring
required to use the printer's RS-232 serial
interface.
DB-9
Pin #
N/C
RxD
TxD
DTR
GND
DSR
RTS
CTS
RI
DB-9
Pin #
11
22
33
44
55
66
77
88
99
PrinterHost
+5 Volts*
GND
Female DB-9 to Male DB-9
Cable P/N 300017-006 (6') or 300017-010 (10')
DB-25
Pin #
N/C
RxD
TxD
DTR
GND
DSR
RTS
CTS
RI
DB-9
Pin #
18
23
32
420
57
66
74
85
922
PrinterHost
+5 Volts*
RxD
N/C
GND
RDY
N/C
RDY
N/C
Female DB-25 to Male DB-9
Cable P/N 300018-006 (6')
TxD
RxD
N/C
RDY
N/C
RDY
N/C
TxD
18
*+5 volts at 150 mA for external device (e.g. KDU or scanner)
PTR2E-MAN Rev.A
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