Panasonic TSC11CB Service Manual

ORDER NO. KM40504691CE

Telephone Equipment

KX-TSC11CB

Integrated Telephone System

Black Version
(for Canada)

J01

© 2005 Panasonic Communications Co., Ltd. All
rights reserved. Unauthorized copying and
distribution is a violation of law.

KX-TSC11CB

Note:

Because CONTENTS 3 to 8 are the extracts from the Operating Instructions of this model, they are subject to change without
notice. Please refer to the original Operating Instructions for further information.

CONTENTS

Page Page

1 FOR SERVICE TECHNICIANS 3
2 CAUTION
3 BATTERY

3.1. Installing the Batteries

3.2. Battery Replacement

4 LOCATION OF CONTROLS
5 DISPLAY
6 SETTINGS

6.1. Connecting the Handset/Telephone Line Cord

6.2. Dialing Mode

6.3. Display Language

6.4. How to Release the Establishment of Password

3
4

4
4

5
6
7

7
8
8
9

6.5. Call Restriction

7 OPERATIONS

7.1. Making Calls

7.2. Answering Calls

7.3. For Call Waiting Service Users

7.4. FLASH Button

7.5. Phone Book

7.6. Voice Mail Service

8 TROUBLESHOOTING
9 REPLACEMENT PARTS LIST
10 FOR SCHEMATIC DIAGRAM
11 SCHEMATIC DIAGRAM

10

11

11
11
12
12
13
20

21
23
24
26

2

1 FOR SERVICE TECHNICIANS

ICs and LSIs are vulnerable to static electricity.

When replacing, the following precautions will help prevent recurring malfunctions.

1. Cover the plastic parts boxes with aluminum foil.

2. Ground the soldering irons.

3. Use a conductive mat on the worktable.

4. Do not grasp IC or LSI pins with bare fingers.

2 CAUTION

Danger of explosion if battery is incorrectly replaced.

Replace only with the same or equivalent type recommended by the manufacturer.
Dispose of used batteries according to the manufacturer´s Instructions.

KX-TSC11CB

3

KX-TSC11CB

3 BATTERY

3.1. Installing the Batteries

3.2. Battery Replacement

4

4 LOCATION OF CONTROLS

KX-TSC11CB

5

KX-TSC11CB

5 DISPLAY

6

6 SETTINGS

6.1. Connecting the Handset/Telephone Line Cord

KX-TSC11CB

· Use only a Panasonic Handset for the KX-TSC11CB.

· Use only a telephone line cord included with the unit.

· If your unit is connected to a PBX which does not support Call Display services, you cannot access those services.

7

KX-TSC11CB

6.2. Dialing Mode

6.3. Display Language

8

6.4. How to Release the Establishment of Password

After the following procedure, you will be able to establish a new password.

KX-TSC11CB

9

KX-TSC11CB

6.5. Call Restriction

For Service Hint:

*: If the current password is forgotten, reter to How to Release the Establishment of Password (P.9).

10

7 OPERATIONS

7.1. Making Calls

KX-TSC11CB

7.2. Answering Calls

11

KX-TSC11CB

7.3. For Call Waiting Service Users

7.4. FLASH Button

12

7.5. Phone Book

7.5.1. Storing Names and Phone Numbers in the Phone Book List

KX-TSC11CB

13

KX-TSC11CB

Cross Reference:

(P.19)
(P.18)

14

KX-TSC11CB

15

KX-TSC11CB

7.5.2. Storing Caller List Information in the Phone Book List

Cross Reference:

(P.19)

16

7.5.3. Dialing from the Phone Book

KX-TSC11CB

17

KX-TSC11CB

7.5.4. Chain Dial

Cross Reference:

(P.17)

18

7.5.5. Editing

KX-TSC11CB

Cross Reference:

(P.17)

7.5.6. Erasing

Cross Reference:

(P.17)

19

KX-TSC11CB

7.6. Voice Mail Service

7.6.1. Listening to Voice Mail Message(s)

20

8 TROUBLESHOOTING

KX-TSC11CB

Cross Reference:

(*1) (P.4)
(*2) (P.8)
(*3) (P.10)

21

KX-TSC11CB

22

9 REPLACEMENT PARTS LIST

Ref. No. Part No. Part Name & Discription Pcs/Set Remarks
A1 PQJA10075Z CORD, TELEPHONE 1
A2 PQJA212N CORD, HANDSET 1
A3 PQJXE0401Z HANDSET 1
A4 PQQX14370X INSTRUCTION BOOK 1

KX-TSC11CB

23

KX-TSC11CB

10 FOR SCHEMATIC DIAGRAM

1. SW101: Hook switch.

2. SW1: Ringer selector.

3. DC voltage measurements are taken with electronic voltmeter from negative voltage line.

4. (Add 40 mA to telephone line from the loop simulator.)

5. Off-hook condition

6. No Mack: Handset Mode

7. This schematic diagram may be modified at any time with the development of new technology.

8. The shades area on this schematic diagram incorporates special features important for protection from fire and

electrical shock hazards.

9. When servicing, it is essential that only manufacture´s specified parts be used for the critical components in the

shaded areas of the schematic.

24

Memo

KX-TSC11CB

25

KX-TSC11CB

11 SCHEMATIC DIAGRAM

COM0
COM1

COM2
COM3
COM4
COM5
COM6
COM7
SEG0
SEG1
SEG2

SEG3
SEG4
SEG5
SEG6
SEG7
SEG8
SEG9
SEG10
SEG11
SEG12
SEG13
SEG14
SEG15
SEG16
SEG17
SEG18
SEG19
SEG20
SEG21
SEG22
SEG23
SEG24

SEG25
SEG26
SEG27
SEG28
SEG29
SEG30
SEG31
SEG32
SEG33
SEG34
SEG35
SEG36
SEG37
SEG38
SEG39
COM8
COM9
COM10
COM11
COM12
COM13
COM14
COM15

*

0

#

REDIAL

PAUSE FLASH

CLEAR

RIGHT

LEFT

D903 D901

D904

RX
TX

123

45678

91011

36373847 46 45 44 43 41 40 39 35 344249505152535455 48 14151625 24 23 22 21 19 18 17 13 122027282930313233 26

LCD1

7

4

1

5

8

9

ENTER

D902

2

3

6

D_lock

FUNCTION

DOWNUP

TRANSISTOR VOLTAGE CHECK (MAIN PCB)

MODE

PARTS No. Emitter Collector Base Emitter Collector Base

Q102 8.79 8.59 8.08 0.11 0.37 0.10
Q104 0.00 0.10 0.63 0.00 0.35 0.31
Q108 5.79 8.59 6.46 0.05 0.35 0.35
Q401 0.03 3.25 0.62 0.00 0.05 0.35
Q402 0.00 0.00 0.00 0.00 0.00 0.00
Q403 0.15 3.36 0.75 0.00 0.00 0.00
Q404 2.65 5.22 3.27 0.00 0.05 0.36
Q421 0.00 0.00 0.00 0.00 0.00 0.00
Q422 0.13 3.25 0.75 0.00 0.05 0.36

HANDSET_JACK

TP403

TP406

(TALK) (BELL)

TP401 TP402

JJ401

4SP+
3MIC+
2MIC­1SP-

TP408

C420

R417

150
NC

2

3

VR401

R420

VR402

0

2.7K

C422
K0.01

2

R422

Q421

NC

R421

C421

K0.022

Q481

DTMF

R127
100K

SEG3

SEG2

SEG1

SEG0

COM15

COM14

COM13

D603

126NC127NC128

NC

NC

34

SEG30

COM12

119

120

121

122

123

124

125

COM13

COM14

COM15

KSTB0/SEG0

KXTB1/SEG1

KXTB2/SEG2

KXTB3/SEG3

SEG3237SEG3136SEG3035NC33NC

SEG3340SEG3441SEG3542SEG3643IOD7/SEG3744IOD6/SEG3845IOD5/SEG3946LVDD47VDD48EXTCLK_X149EXTCLK_XO50RESET51X32I52X32O53VSS54RX_Mute55TX_Mute56UART(RXfromPC)

38

39

SEG31

SEG32

SEG33

SEG34

SEG35

SEG36

SEG37

D604

D605

SEG4
SEG5
SEG6
SEG7
SEG8
SEG9
SEG10
SEG11
SEG12
SEG13
SEG14
SEG15
SEG16
SEG17
SEG18
SEG19
SEG20
SEG21
SEG22
SEG23
SEG24
SEG25
SEG26
SEG27
SEG28
SEG29

D600

D601

1

NC

2

NC

3

NC

4

KXTB4/SEG4

5

KXTB5/SEG5

6

SEG6

7

SEG7

8

SEG8

9

SEG9

10

SEG10

11

SEG11

12

SEG12

13

SEG13

14

SEG14

15

SEG15

16

SEG16

17

SEG17

18

SEG18

19

SEG19

20

SEG20

21

SEG21/ESCK

22

SEG22/ESDA

23

SEG23

24

SEG24

25

SEG25

26

SEG26

27

SEG27

28

SEG28

29

SEG29

30

NC

31

NC

32

NC

D602

1

3

22K

1A4M

R481

NC

R485

COM11

118

COM12

SEG38

1

NC

R431

3.3M

10K

COM10

116

117

COM10

COM11

R921

SEG39

C409

16V10

R554

COM9

COM8

114

115

COM8

COM9

IC502

R810

NC

R432
470K

R553

33K

NC

COM7

COM6

113

COM7

39K

NC

C809

COM5

112

COM6

C816

0.1u

C808

R486

10K

111

COM5

R416

C423

C431
K0.01

C481

COM4

110

J100P

COM3

COM4

C817

Q404

C408

NC

560

R423

10K

K2200P

K1000P

COM2

109

108

COM3

0.1U

C807

COM1

COM2

COM0

107

COM1

Q911

R482

106

X801

10K

COM0

32K

15P

R424 100K

105

LVDD

R414

R413

18K

R415

C424
K0.1

C432

K0.01

C482

104

103

VR2

AVDD

UART(TXtoPC)58ACK_Mute

BATt.LOW

57

59

TP404

15P

C806

330K

68K

R425

C999

NC

R484

R483

C483

K2700P

C830

K1000P

R830

C810

C811 680p

0.022u

100GS101

102

NC

PGAIN

PGAIN2

RINGIN

TIPIN

DTMF0

AVSS
BEEP

EXHOOK

ToneIn
KEYIN1
KEYIN2
KEYIN3
KEYIN4

HookSW

STOP

EEPROM_CLOCK

EEPROM_DATA

EEPROM_CS

OPTION_STROBE

PULSE

Wake-up

BATT_OUT

Relay

120KLoad?lineSeiz

RCDC

Ring_Det60Backup/E12V

63NC62NC61

64

TP405

R926 NC

C407

K0.047

Q403

1.8M

C426

J150P

C425

K1000P

R999

NC

100K

0

0.1u

0

R928 NC

97NC98NC99

NC
NC
NC

Vol1
Vol2
Vol3

NC
NC
NC

NC

R925 NC

R411

R412

12

3

1

C819

16V10

C818

0.1u

96
95
94
93
92
91
90
89
88
87
86
85
84
83
82
81
80
79
78
77
76
75
74
73
72
71
70
69
68
67
66
65

C820

6.3V100

VR481 NC

R427

2.7K

C554

C406

NC

220

Q422

JP003

C813

NC

R426

120

R410

1.8K

R924

JP004

NC

C405
K0.1

(1)

(2)

R487

(3)
(4)

C404

(5)

K0.1

0

C410

50V4.7

(6)

3.3M

JP001

R406

220K

R405

33K

Q402

(7)

R428

R407

C427

10K

K0.039

10K

27K

4.7K

R409

R408

(8)

(9)

NC

C553

Q406

Q407

R167

NC

Q408

R166

Q182

NC

Q183

NC

(10)

(11)
(12)

NC

(13)
(14)

(15)
(16)

R915
100k

(17)

C822

C814

16V10

K0.1

Q201

(18)

(19)
(20)

C555

C815

0.001u

k330P

(21)
(22)

(23)
(24)

(25)
(26)
(27)
(28)
(29)

(30)

(31)

10

D556

NC

(32)
(33)
(34)

(35)
(36)

(37)
(38)

(39)

NC : No Components

26

(10)

(11)
(12)

(13)
(14)

(15)
(16)

(17)

(18)

(19)
(20)

(21)
(22)

(23)
(24)

(25)
(26)
(27)
(28)
(29)

(30)

(31)
(32)
(33)
(34)

(35)
(36)

(37)
(38)

(39)

KX-TSC11CB

VOLTAGE CHECK (IC2)

MODE

(TALK) (BELL)

PIN No.

1 7.65 32.0(AC)

R123

470K

Q110

NC

NC

R917

NC

R918

D104

R121

1M

NC

4

NC

5

1

2

AB

3

4

2 8.72 23.0(AC)
3 8.39 23.0(AC)
4 8.73 23.0(AC)
5 8.31 24.3(AC)
6 0.05 0.70(AC)
7 9.35 23.2(AC)
8 9.20 14.9(AC)

R1

6.8K(1/2W)

C101

K680P(500V)

D101

14

2

3

C102

K680P(500V)

18V

8.2M

4.7M

R122

1M

R301

C301 K0.1

4.7M

R302

NC

D502

R503 NC

C510

NC

C511

R504 NC

D504

BATTP

4.5V

BATTM

D503 D501

L101
100u

R501

R502

NC

NC

SA101 300V

L102

C502

TP101

100u

C501

0.01u(500V)

C512

NC

C513

NC

JJ101

2TIP
1 Ring

TP102

POS101

J1

J2

J3

J4

0.01u(500V)

(1)

NC

R404

C205

R403

56

3.9K

C402
220P

C403
K1000P

R208

4.7K

K0.22

Q401

R922

R402

NC

D202

C556

4.7M

TP407

R206 18K

R207

IC802

1

A0

2

A1

32K EEPROM

3

A2

4

VSS5SOA

C111

R205 5.6K

10K

TP7

VCC

WP

SCK

RINGERP

RINGERM

R118

NC

C110

R119

NC

0

R115

1K

C113

R116

15K

C108

K1000P

16V10

C107

6.3V220

C203

K2200P

C204

R204

K0.047

390K

R203

10K

8

7

TP5

6

R814 100K

D203

R202

R808

D105

NC

NC

R114

D103

Q802

SW1

143

2

R8

C401

R401

K0.1

10K

NC

R117

R112 1.5K

Q108

C106

C105 K0.015

R113

16V47

56

15

D106

5.1V

R111

NC

C201

K0.047

10K

R201

1

IC201

R807

100K

VCC

GND

TP6

1
2

+--+

3
45

8
7
6

120K

TP4

100K

(2)
(3)
(4)

(5)

(6)
(7)

(8)

(9)

TP8

NC

1KR6

Q106

NC

10KR7

NC

C202

23

PC1

R9

10K

C9

R109 NC

NC

R110

Q107

6.3V47

1

0.01

18V

D102

4

1

OUT

22K

R2

K0.01C104

LINE_SEIZER

(3.3V)

C304

678

L

C2

IC2

GND

3

45

C3

K0.056

C116

50V10

1L2

100K

R126

Q111

NC

R120

( ): No Battery

3.8V

5

K0.1

IC302

VOUT

(3.5V)

1

VIN

2

VSS

3

NC4NC

3.3V

6.3V1000

C305

ONHOOK: ON

R161

0

NC

R162

NC

Q181

R163

R164

AGC

R165

C161 NC

D915

330K

D303

K0.1

C303

C302

C1 250V1

OFFHOOK: ON

Q102

R106

NC

NC

R108

R916 56K

C115

K0.01

D302

D301

6.3V1000

Q104

470K

NC

4.7K

R303

R304

R105

C103

Q103

J101

Q105

1M

4.7M

SW101

56
13

100K

R104

R107

K0.01

IN-USE

68K

R103

100K

Batt Low Detection 3.8V

VSS

3

VDD

2

VOUT

1

IC301

IC501

8

NC

NC

R507

R505

R923
100K

Q912

R811

Q801

100K

R564

R565

1M

R567

0.01U

6.8K

FSK/DTMF

6.8K

R566

R520

Q501

Q502

R515

NC

NC

R516

C509

R514

R512 NC

NC

NC

R513

NC

R813

22K

100K

R812

10K

10K

D552

D554

C812

K0.033

D553 D551

R551

10K

R552

10K

VOUT

IC803

2.7V

GND

R561

3.3M

R562

R563

3.3M

VCC

C557

NC

C503

K0.0047

C504

47K

K0.0047

C508

C506 NC

C505

NC

NC

R511

NC

R509

R508

NC

R510

C507

7

NC

6

5

NC

NC

R506

NC

27

KX-TSC11 SCHEMATIC DIAGRAM (Main P.C. Board)

NC : No Components

F/N
KXTSC11CB