Panasonic S-ics Technical Manual
Panasonic
Integrated Voice & Data Solutions
Technical Manual
Section 700
Feature
Operation
Before attempting to operate the S-ICX, please read these
instructions completely.
S-ICX Version 6.4
Issued April 2002
Revision A Issued April 2002
The information contained in this document is subject to change without notice and should not be
construed as a commitment by the Matsushita Communication Industrial Co. Ltd. (MCI). MCI
reserves the right, without notice, to make changes to equipment design as advances in engineering and manufacturing methods warrant.
The software and hardware described in this document may be used or copied only in accordance
with the terms of the license pertaining to said software or hardware.
Reproduction, publication, or duplication of this manual, or any part thereof, in any manner,
mechanically, electronically, or photographically, is prohibited without permission of the Matsushita Communication Industrial Co. Ltd. (MCI).
Copyright 2002 by Matsushita Communication Industrial Co. Ltd. (MCI)
All rights reserved.
Contents
Chapter 1. About This Manual
Chapter 2. List of Features
Chapter 3. System Features
AEC Disconnect
Attendant Groups
Automatic Call Distributor
Automatic Route Selection
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
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Automatic Exchange Line to Exchange Line Transfer
Background Music/MOH Separation
Battery Backup
Call Progress Tones
Caller ID
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Caller ID Alpha Tagging
Centrex/PBX Compatibility
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. . . . . . . . . . . . . . . . . . . . . . . 27
Class of Service
Class of Service - Trunk/Tie. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Class of Service - Ext/Ext Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Class of Service - Extension Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Class of Service - Exchange Line to Exchange Line Restriction . . . . . . . . . . . . . . . . . . . 33
Class of Service - Extension (Station) Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Data Security
Daylight Saving Time (Summer Time)
Day/Night System Mode
Manual Day/Night Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Automatic Day/Night Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Digital Pad
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Direct Inward System Access
Distinctive Ringing
Doorphone
Doorphone Sensor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Extension Interface
Digital Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
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S-ICX-64-700 S-ICX (International) issued April 2002 3
Contents Section 700 - Operation
Analog Device Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
DP/DTMF SLTs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
ISDN/BRI S-Point Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
ISDN/PRI S-Point Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Flexible Numbering Plan
Flexible Slot
Hunting Groups
Pilot Terminal Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Pilot Distributed Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Switch Back Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Circular Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Next Extension/Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Internal Hold Tone
MCO Tenant Group
Memory Backup
Music-on-Hold
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Name Assignments
Extension Name Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Speed Dial Name Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Network BLF
Network Facilities
Network Attendant Reversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Network Call Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Network Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Network Centralized Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Network Centralized Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Network Extension Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Network Flash Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Network Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Network Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Network Transfer Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Tandem Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
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Non-Blocking Architecture
Power On Maintenance
Programming Devices
Telephone Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
PCAS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
QSIG ISDN Lines
Ringing Modes
Day 1/ Day 2/Night Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Day 1/ Day 2/Night Delayed Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
DDI (DID) Day/Night Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
DDI (DID) Day/Night Busy/Delayed Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Busy Lamp Field Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
4 S-ICX (International) issued April 2002 S-ICX-64-700
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
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Section 700 - Operation Contents
Busy Lamp Field Delayed Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Slide Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Alarm Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Station Message Detail Recording (Call Logging)
System Speed Dial TRS (Call Barring) Override
Toll Restriction Service (Call Barring)
Trunk Access Groups
Trunk Interface
Trunk Interface - DDI (Not Available on UK Model). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Trunk Interface - ISDN BRI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Trunk Interface - ISDN-PRI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Trunk Interface - Loop Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Trunk Ringing Types
DDI Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Direct Line Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Direct Inward System Access Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
DIL Delayed Incoming Ring Enhancement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Multiple Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Virtual Port
Virtual Port used for Virtual Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Virtual Port used for Floating Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Voice Mail
PanaVOICE -- Panasonic’s Digital Voice Mail System . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Built-In Voice Mail with Two-Way Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Third Party Voice Mail Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
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Voice over IP Trunk Lines
Chapter 4. User Maintenance
Introduction
About User Programming
Set Absence Messages
Set Call Forward Busy Destination Extension
Set Call Forward ID Codes for Voice Mail
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
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Set Call Forward No Answer Destination Extension
Set Caller ID Logging Extensions
Set Day of Week Mode
Set Exception Day Mode
Set Extension Names
Set Message Key ID Code
Set Mode Schedule
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
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. . . . . . . . . . . . . . . . . . . . . . . . 83
S-ICX-64-700 S-ICX (International) issued April 2002 5
Contents Section 700 - Operation
Set Personal Speed Dial Names
Set Personal Speed Dial Numbers
Set Send Text Messages
Set Special Day Mode
Set System Date/Time/Day
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Set System Speed Dial Index
Set System Speed Dial Names
Set System Speed Dial Numbers
Set Text Message Replies
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Set Verified Account Codes
Set Walking TRS (Call Barring) Codes
Chapter 5. Key Telephone Features
Key Telephone
Absence Message
Account Codes
Non-Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
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Attendant Group Calls
Auto Repeat Dial
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Background Music
Busy Override
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Callback Request
Call Forwarding
Call Forwarding-All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Call Forwarding - Busy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Call Forwarding - No Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Call Forwarding-All Calls and Do-Not-Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Call Hold
System Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Floating Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Exclusive Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Broker’s Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Call Pickup
Extension Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Extension Direct Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Trunk Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Trunk Direct Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Call Transfer
6 S-ICX (International) issued April 2002 S-ICX-64-700
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Section 700 - Operation Contents
Supervised Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Unsupervised Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Camping a Call Onto a Busy Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Caller ID Call Log
Call Log Operation on a Small- and Large-Display Key Telephones. . . . . . . . . . . . . . . 145
Camp-on (Call Waiting)
Conference Calls
Directory Numbers
Display Information
Large-Display Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Small-Display Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Changing the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Do-Not-Disturb
DP to DTMF Signal Conversion
DSS/72 Console
EM/24 Console
Flash
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Flexible Function Keys
Handsfree Answerback
Handsfree Operation
Headset Operation
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Hot Dial Pad
Hot Line
Intercom Calling
Last Number Redial
Line Appearances
DSS/BLF Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
DIL Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
MCO Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Message Key
Message Waiting/Callback
Mute Function
Offhook Monitor
Offhook Signalling
Offhook Voice Announce
One-Touch Keys
Onhook Dialling
Paging
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Meet-Me Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
S-ICX-64-700 S-ICX (International) issued April 2002 7
Contents Section 700 - Operation
Ringing Line Preference
Room Monitoring
Silent Monitor
Speed Dialling
Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Speed Dial Linking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Speed Dial Name Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Station Lockout
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Step Call (Reset Call)
Timed Reminder Call
Trunk Access
Exchange Line Key Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Direct Exchange Line Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
MCO Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
MCO Exchange Line Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Trunk Queuing
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Universal Night Answer to Page
Variable Mode
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Voice Recognition
Volume Control
Walking TRS (Call Barring) Class of Service
Zip Mode
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Chapter 6. DSLT Features
Digital Single Line Telephone
Absence Message
Account Codes
Non-Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Attendant Group Calls
Auto Repeat Dial
Background Music
Busy Override
Callback Request
Call Forwarding
Call Forwarding-All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Call Forwarding - Busy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Call Forwarding - No Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
8 S-ICX (International) issued April 2002 S-ICX-64-700
Section 700 - Operation Contents
Call Forwarding and Do-Not-Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Call Hold
System Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Floating Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Exclusive Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Broker’s Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Call Pickup
Extension Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Extension Direct Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Trunk Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Trunk Direct Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Call Transfer
Supervised Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Unsupervised Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Camping a Call Onto a Busy Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Camp-On (Call Waiting)
Conference Calls
Do-Not-Disturb
DP to DTMF Signal Conversion
Flash
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Hot Line
Intercom Calling
Last Number Redial
Message Waiting/Callback
Offhook Signalling
Offhook Voice Announce
Onhook Dialling
Paging
Meet-Me Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Room Monitoring
Speed Dialling
Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Speed Dial Linking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Station Lockout
Step Call (Reset Call)
Timed Reminder Call
Trunk Access
Direct Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
MCO Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
S-ICX-64-700 S-ICX (International) issued April 2002 9
Contents Section 700 - Operation
Trunk Queuing
Universal Night Answer to Page
Walking TRS (Call Barring) Class of Service
Chapter 7. SLT Features
Absence Message
Account Codes
Non-Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
Attendant Group Calls
Busy Override
Callback Request
Call Forwarding
Call Forwarding - All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
Call Forwarding - Busy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
Call Forwarding - No Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
Call Forwarding and Do-Not-Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274
Call Hold
System Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274
Floating Hold (Retrieve Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
Exclusive Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
Broker’s Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
Call Pickup
Extension Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
Extension Direct Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280
Trunk Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280
Trunk Direct Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281
Call Transfer
Supervised Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282
Unsupervised Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282
Camping a Call Onto a Busy Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
Camp-On (Call Waiting)
Conference Calls
Do-Not-Disturb (DND)
Flash Send
Hot Line
Intercom Calling
Last Number Redial
Message Waiting/Callback
Offhook Signalling
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291
10 S-ICX (International) issued April 2002 S-ICX-64-700
Section 700 - Operation Contents
Offhook Voice Announce
Paging
Room Monitoring
Speed Dialling
Station Lockout
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292
Meet-Me Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294
Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296
Speed Dial Linking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
Step Call (Reset Call)
Timed Reminder Call
Trunk Access
Direct Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
MCO Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
Trunk Queuing
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
Universal Night Answer to Page
Walking TRS (Call Barring) Class of Service
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303
Appendix A. SBS/VB-9 A-Series Telephone Features
Appendix B. Enhancements
Phase 4.5
Phase 5.0
Phase 6.1
Index
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309
. . . . . . . . . . . . 305
S-ICX-64-700 S-ICX (International) issued April 2002 11
Contents Section 700 - Operation
12 S-ICX (International) issued April 2002 S-ICX-64-700
S-ICX-64-700 S-ICX (International) issued April 2002 13
Chapter 1. About This Manual
If you are using this manual for a single System, make note of its software version in the following
table. This information may be referenced by technicians or owners of the System.
Organization
This manual contains detailed descriptions of features. The feature descriptions are organized
according to the following categories:
* See Appendix B
Software version information for systems shipped with this document
CPC Model: Software Version:
Feature Categories Description
System Features
System Features are either available on a systemwide basis or aid in the overall administration of the
System.
User Maintenance User Maintenance Features are used by the end user
to maintain the System. These items include setting
time and date, Personal Speed Dial (PSD) numbers
and names, System Speed Dial (SSD) numbers and
names, extension names, Verified ID codes, Call
Forward ID codes for Voice Mail, Message Key ID
codes, Mode schedule, Special Day mode, Exception Day mode, and Day of Week mode.
Key Telephone Features Key Telephone Features are available to System Key
phones. System Key phones are proprietary digital
sets that provide feature access through a combination of feature keys and access codes.
Digital Single-Line Telephone (DSLT) Features
DSLT Features are available to DSLTs. DSLTs provide digital audio quality and limited feature key
access in a single-line set.
Single Line Telephone
(SLT) Features
SLT Features are available on a standard analog
push button telephone set. Since SLTs are not
equipped with feature keys, most features are
accessed by using the dialpad and/or the switchhook.
*SBS/A-Series (UK)
Features
Beginning with Version 1.0, the ICX system can be
used with SBS/A-Series (UK only) telephones. See
Appendix A for a list of differences between S-ICX
key telephone features and those available on the
SBS/VB-9, A-Series telephones.
14 S-ICX (International) issued April 2002 S-ICX-64-700
Chapter 1. About This Manual Section 700 - Operation
Purpose
The purpose of this manual is to provide an overview of feature operations and requirements. Where
applicable, the following types of information are provided for each feature:
Abbreviation List
ACD Automatic Call Distributor
ARS Automatic Route Selection
BGM Background Music
BLF Busy Lamp Field
BRI Basic Rate Interface
CFWD Call Forward
COS Class of Service
DDI Direct Dial Inward
DID Direct Inward Dialing
DIL Direct In Line
DISA Direct Inward System Access
DL Direct Line
DN Directory Number
DND Do-Not-Disturb
DP Dial Pulse
DSLT Digital Single Line Telephone
DSS Direct Station Selector
DSU Digital Service Unit
DTMF Dual Tone Multifrequency
FF Flexible Function
HD High Density
LCD Liquid Crystal Display
LCR Least Cost Routing
MCO Multiple CO (Pooled Trunk Access)
MIS Management Information System
MOH Music On Hold
PNPDNPhantom Non-Primary Directory Number
PRI Primary Rate Interface
PSD Personal Speed Dial
SLT Single Line Telephone
SMDR Station Message Detail Recorder
SPI Service Provider Interface
SSD System Speed Dial
TRS Toll Restriction Service
Types of Information Purpose
Description Provides an overview of how the feature works and,
in some cases, what it is typically used for
Operation Includes step-by-step instructions on how to use the
feature
Hardware Requirements Lists any special hardware that is required to use the
feature
Related Programming Lists the programming subsystems associated with
the feature
Considerations Provides details on feature interactions and limita-
tions
S-ICX-64-700 S-ICX (International) issued April 2002 15
Chapter 2. List of Features
This chapter contains the following tables which list the features available with the System:
Table Page
System Features
16
Maintenance Features
17
Extension Features
18
16 S-ICX (International) issued April 2002 S-ICX-64-700
Chapter 2. List of Features Section 700 - Operation
Table 1. System Features
Topic Page
AEC Disconnect
24
Attendant Groups
24
Automatic Call Distributor
25
Automatic Route Selection
26
Automatic Exchange Line to Exchange Line Transfer
27
Background Music/MOH Separation
27
Battery Backup
27
Call Progress Tones
28
Caller ID
28
Caller ID Alpha Tagging
29
Centrex/PBX Compatibility
30
Class of Service
30
Data Security
34
Daylight Saving Time (Summer Time)
34
Day/Night System Mode
35
Digital Pad
38
Direct Inward System Access
39
Distinctive Ringing
40
Doorphone
40
Extension Interface
41
Flexible Numbering Plan
43
Flexible Slot
43
Hunting Groups
44
Internal Hold Tone
46
MCO Tenant Group
46
Memory Backup
46
Music-on-Hold
47
Name Assignments
47
Network BLF
53
Network Facilities
54
Non-Blocking Architecture
56
Power On Maintenance
57
Programming Devices
57
QSIG ISDN Lines
58
Ringing Modes
58
Section 700 - Operation Chapter 2. List of Features
S-ICX-64-700 S-ICX (International) issued April 2002 17
Table 2. Maintenance Features
System Speed Dial TRS (Call Barring) Override
64
Station Message Detail Recording (Call Logging)
62
Trunk Access Groups
64
Trunk Interface
66
Trunk Ringing Types
67
Vir tual Por t
70
Voice Mail
71
Voice over IP Trunk Lines
76
Topic Page
Set Absence Messages
80
Set Call Forward Busy Destination Extension
81
Set Call Forward ID Codes for Voice Mail
82
Set Call Forward No Answer Destination Extension
83
Set Caller ID Logging Extensions
84
Set Day of Week Mode
85
Set Exception Day Mode
87
Set Extension Names
89
Set Message Key ID Code
90
Set Mode Schedule
91
Set Personal Speed Dial Names
93
Set Personal Speed Dial Numbers
98
Set Send Text Messages
112
Set Special Day Mode
100
Set System Date/Time/Day
107
Set System Speed Dial Index
108
Set System Speed Dial Names
109
Set System Speed Dial Numbers
111
Set Text Message Replies
112
Set Verified Account Codes
113
Set Walking TRS (Call Barring) Codes
115
Topic Page
18 S-ICX (International) issued April 2002 S-ICX-64-700
Chapter 2. List of Features Section 700 - Operation
Table 3. Extension Features
Topic Page
Absence Message 120
Account Codes 122
Attendant Group Calls 124
Auto Repeat Dial 125
Background Music 126
Busy Override 127
Callback Request 128
Call Forwarding 129
Call Hold 132
Call Transfer
141
Caller ID Call Log
144
Camp-on (Call Waiting)
145
Conference Calls
148
Directory Numbers
149
Display Information
152
Do-Not-Disturb
154
DP to DTMF Signal Conversion
156
DSS/72 Console
156
EM/24 Console
157
Flash
157
Flexible Function Keys
158
Handsfree Answerback
164
Handsfree Operation
165
Headset Operation
166
Hot Dial Pad
166
Hot Line
167
Intercom Calling
168
Last Number Redial
168
Line Appearances
169
Message Key
172
Message Waiting/Callback
173
Mute Function
175
Offhook Monitor
175
Offhook Signalling 176
Offhook Voice Announce 177
Section 700 - Operation Chapter 2. List of Features
S-ICX-64-700 S-ICX (International) issued April 2002 19
One-Touch Keys
179
Onhook Dialling
181
Paging
182
Ringing Line Preference
183
Room Monitoring
183
Silent Monitor
186
Speed Dialling
187
Station Lockout
197
Step Call (Reset Call)
199
Timed Reminder Call
200
Trunk Access
201
Trunk Queuing
204
Universal Night Answer to Page
205
Voice Recognition
208
Vo l um e Co nt r o l
209
Walking TRS (Call Barring) Class of Service
210
Zip Mode
211
Topic Page
20 S-ICX (International) issued April 2002 S-ICX-64-700
Chapter 2. List of Features Section 700 - Operation
This page intentionally left blank.
S-ICX-64-700 S-ICX (International) issued April 2002 21
Chapter 3. System Features
System Features are either available on a system-wide basis or aid in the overall administration of the
System.
This chapter contains detailed descriptions of the following System Features:
Topic Page
AEC Disconnect 24
Attendant Groups 24
Automatic Call Distributor 25
Automatic Route Selection 26
Automatic Exchange Line to Exchange Line Transfer 27
Background Music/MOH Separation 27
Battery Backup 27
Call Progress Tones 28
Caller ID 28
Caller ID Alpha Tagging 29
Centrex/PBX Compatibility 30
Class of Service 30
Class of Service - Trunk/Tie 30
Class of Service - Ext/Ext Restriction 31
Class of Service - Extension Feature 31
Class of Service - Exchange Line to Exchange Line
Restriction
33
Class of Service - Extension (Station) Timers 33
Data Security 34
Daylight Saving Time 34
Day/Night System Mode 35
Manual Day/Night Mode 36
Automatic Day/Night Mode 38
Digital Pad 38
Direct Inward System Access 39
Distinctive Ringing 40
Doorphone 40
Doorphone Sensor 41
Extension Interface 41
Digital Telephones 41
Analog Device Capability 42
DP/DTMF SLTs 42
22 S-ICX (International) issued April 2002 S-ICX-64-700
Chapter 3. System Features Section 700 - Operation
ISDN/BRI S-Point Interface 42
ISDN/PRI S-Point Interface 42
Flexible Numbering Plan 43
Flexible Slot 43
Hunting Groups 44
Internal Hold Tone 46
MCO Tenant Group 46
Memory Backup 46
Music-on-Hold 47
Name Assignments 47
Extension Name Assignments 48
Speed Dial Name Assignments 51
Network BLF 53
Network Facilities 54
Network Attendant Reversion 54
Network Call Routing 55
Network Call Transfer 55
Network Centralized Voice Mail 56
Network Extension Calling 56
Network Flash Transfer 56
Network Hold 56
Network Paging 56
Network Transfer Recall 56
Tandem Connection 56
Non-Blocking Architecture 56
Power On Maintenance 57
Programming Devices 57
Telephone Programming 57
PCAS 57
QSIG ISDN Lines 58
Ringing Modes 58
Day 1/ Day 2/Night Ringing 58
Day 1/ Day 2/Night Delayed Ringing 59
DDI (DID) Day/Night Ringing 59
DDI (DID) Day/Night Busy/Delayed Ringing 59
Busy Lamp Field Ringing 60
Busy Lamp Field Delayed Ringing 60
Topic Page
Section 700 - Operation Chapter 3. System Features
S-ICX-64-700 S-ICX (International) issued April 2002 23
Slide Ringing 60
Alarm Ringing 61
Station Message Detail Recording (Call Logging) 62
System Speed Dial TRS (Call Barring) Override 64
Trunk Access Groups 65
Trunk Interface 66
Trunk Interface - DDI (Not Available on UK Model) 66
Trunk Interface - ISDN BRI 66
Trunk Interface - ISDN-PRI 66
Trunk Interface - Loop Start 67
Trunk Ringing Types 67
DDI Ringing 67
Direct Line Ringing 68
DIL Delayed Incoming Ring Enhancement 69
Direct Inward System Access Ringing 68
Multiple Ringing 69
Virtual Port 70
Virtual Port used for Floating Hold 70
Virtual Port used for Virtual Extension 70
Voice Mail 71
PanaVOICE -- Panasonic’s Digital Voice Mail System 71
Built-In Voice Mail with Two-Way Call Recording 71
Third Party Voice Mail Support 71
Voice over IP Trunk Lines 76
Topic Page
24 S-ICX (International) issued April 2002 S-ICX-64-700
Chapter 3. System Features Section 700 - Operation
AEC Disconnect
Description
This feature allows the System to send a disconnect signal of 1 second to an analog device indicating
that the calling party has hung up (terminated the call). This feature is useful with a Third-party Voice
Mail or an Answering Machine. By default this feature is disabled.
Hardware Requirements
•AEC port
Considerations
• The 1 second time duration of the disconnect signal is fixed. (It cannot be changed.)
Attendant Groups
Description
An attendant phone is often used as a central answering point for other extensions. In addition,
attendant phones frequently have special capabilities for monitoring and programming extensions.
You can reach the assigned attendant group by dialling the feature access code for Attendant Calls
(usually 0). If an attendant phone is available but does not answer within a set time, the call will move
to the next available attendant phone. If all members of the attendant group are busy for a specified
time, the call can be forwarded to other extensions or another hunt group. The system allows up to 20
extensions to be included in an attendant group.
Hardware Requirements
•N/A
Considerations
• The System allows one attendant group for each system mode (Day 1, Day 2, and Night).
• An attendant group can contain both real extensions and virtual extensions. If virtual, several
phones can be made to ring at the same time.
• Attendant groups can use only Pilot Terminal Hunt Group or Pilot Distributed Hunt Group. For
more information, see “Hunting Groups” on page 44.
• The pilot number for an attendant group is flexible (i.e., any extension number can be designated
as the pilot [not a real extension]).
• If a member of the attendant group has Do-Not-Disturb (DND) or Call Forwarding - All set, that
phone is temporarily removed from the attendant group.
• If a member of the attendant group has Call Forwarding - Busy set and the extension is busy, the
call goes to the next phone in the attendant group.
• If all members are busy for the duration of the busy queuing timer, the call can be forwarded to
another hunt group or another extension.
• Attendant groups support the following call types:
• CLI (Called Line Identification) / Direct Dial Inward (DDI)
• Direct Inward System Access (DISA)
• Extension calls
Section 700 - Operation Chapter 3. System Features
S-ICX-64-700 S-ICX (International) issued April 2002 25
• Private network attendant calls
• Call reversion
• Call forwarded to Attendant Hunt Group
Automatic Call Distributor
CPC Version 4.5 and higher
Description
The System provides an optional Automatic Call Distributor (ACD) for efficient presentation,
handling, and management of incoming calls to one or more groups of specialized users.
This optional Built-in ACD is contained on a single circuit card that is installed in the System. This
“built-in” capability eliminates the need for custom wiring and other installation.
Each specialized user is known as an ACD agent. Each agent position is equipped with a large display
telephone (VB-44225/VB-D411LDSUK) that provides Liquid Crystal Display (LCD) messages to
assist the agent in handling calls.
The Built-in ACD provides:
• Up to 3 agent groups (ACD Version 3.0 and higher)
• Up to 2 agent groups (ACD Version below 3.0)
• Up to 32 agent IDs per group
• Up to 64 agent IDs per system (ACD Version 2.0 and higher)
• Up to 32 agents
• Up to 6 supervisor IDs per system (ACD Version 3.0 and higher)
• Up to 2 supervisor IDs per system (ACD Version below 3.0)
• Up to 4 voice ports per group
• Up to 4 voice ports per system
• 1 Music-On-Hold (MOH) source (Main System MOH source)
• 1 Management Information System (MIS) Monitor Port (RS-232C)
• Abandoned Call Report counter available with MIS reports (This is not the same as the
Abandoned Call Timer added to the Station Message Detail Recorder [SMDR] reports.)
• 2-week memory for MIS reports
• Up to 6 recorded messages (flexible length, max. 96 sec. per system) (ACD Version 3.0 and
higher)
• In Version 4.5 and higher, the Silent Monitor feature has been added. This feature allows an
ACD supervisor to monitor a call between an ACD agent and a caller without the knowledge
of either party. For more information, See “Silent Monitor” on page 186, Section 400 Programming, and Section 520 - Built-In ACD Reference Manual.
• In addition to MOH, ACD Version 4.5 provides up to eight analog extension ports that can be
connected to a recorded announcement device. See Section 520 - Built-In ACD Reference
Manual.
• Up to 6 recorded messages (max. 14 sec. per message) (ACD Version below 3.0)
• Zip Mode, which automatically answers calls when an agent is using the Headset mode
• Wrap Mode which allows an agent to complete any paperwork before becoming available to
take another call.
26 S-ICX (International) issued April 2002 S-ICX-64-700
Chapter 3. System Features Section 700 - Operation
Hardware Requirements
•See Section 520 - Built-In ACD Reference Manual.
Considerations
• For more information, see Section 520 - Built-In ACD Reference Manual.
Automatic Route Selection
Description
When Automatic Route Selection (ARS) is enabled, the system follows a preselected route for calls.
Usually the selected routing is the least cost route.
ARS works in conjunction with Toll Restriction Service (TRS) (Call Barring). Calls can be denied
based on the programmed TRS (Call Barring) level for the originating party. (For more information,
see “Ringing Modes” on page 58.)
• Three levels of ARS checking are available based on the dialled number following the ARS
access code:
• Direct Route Selection: The simplest form of ARS routing that upon ARS entry
(enter 9) directly selects an Exchange Line group and any dialled number
modification.
• Route List Selection: A more complex routing that includes up to 5 alternative
levels of route selection and includes TRS (Call Barring) level checking.
• Time List Selection: The most complex routing that determines the appropriate
route list based upon the day and time.
• Forced ARS is available on an Extension Class of Service (COS) basis.
• A special day list provides tailored ARS routing for up to 20 holidays, vacation days, etc.
• Automatic modification of dialled numbers is available. This includes deleting up to 24 prefix
digits and adding up to a 10-digit prefix and a 10-digit suffix. The modification of dialled
numbers can include pauses, Dual Tone Multifrequency (DTMF) conversion, itemized code
(extension number) and an authorization code. (Itemized code and authorization are not used
in some areas.)
• Up to 8 authorization codes are available.
Hardware Requirements
•N/A
Considerations
•N/A
Section 700 - Operation Chapter 3. System Features
S-ICX-64-700 S-ICX (International) issued April 2002 27
Automatic Exchange Line to Exchange Line Transfer
Description
The System can be set to automatically transfer exchange line calls out to another exchange line
without requiring the call to be answered internally. This transfer may be either exchange line based
or extension based (i.e., call forward outside).
Hardware Requirements
•N/A
Considerations
•N/A
Background Music/MOH Separation
Not available with CPC-HS
Description
Separate inputs are provided for Background Music and Music-on-Hold (MOH). This allows one
music or sound source to be used for background music and another music or sound source to be used
for music on hold.
A typical advantage of this is playing a pre-recorded promotional tape to held parties (since many
may be customers) while providing a selected background music for use in the office.
Note:
CPC-HS has only 1 input that is used for both BGM and MOH.
Hardware Requirements
• Both Background Music and Music on Hold (if using external MOH) require a sound source.
Considerations
•N/A
Battery Backup
Description
When backup batteries are installed, the System will continue to operate in the event of a power
failure. If using Battery Backup, backup batteries must be installed in each CCU.
A fully loaded System will operate at least 15 minutes for the S-ICX .
Hardware Requirements
• Back-up battery unit (VB-44026)
28 S-ICX (International) issued April 2002 S-ICX-64-700
Chapter 3. System Features Section 700 - Operation
Considerations
• Any device connected to the System but that does not derive its power from the System must
have a backup power source to operate. These devices include any System Message Detail
Recording (SMDR) (Call Logging) printer (or recorder), fax machine, answering machine,
modem, cordless telephone, etc.
Call Progress Tones
Description
The System supplies a full array of call progress tones. These tones provide audible indications of the
status of calls and include dial tone, busy tone, ringback tone, error tone, confirmation tone, and
splash tone. The complete specification for these tones may be found in Section 300 - Installation.
In addition to call progress tones, Direct Station Select (DSS) Light Emitting Diodes (LEDs) and the
display provide additional indication of the status of calls.
Hardware Requirements
•N/A
Considerations
•N/A
Caller ID
Description
(Note: Analog Caller ID is not available in the UK model).
A properly equipped system supports Caller ID, a service offered by the network telephone service
provider. The Exchange sends calling number information to the system after the first ring. Users with
display telephones can see Caller ID information as incoming calls ring at their extension. They can
also access previous calls via the Caller ID Call Log feature. The Caller ID number is recorded in Call
Logging.
Prior to Version 4.5, the system would not display Caller ID information for an extension that was in
use when a call was received. In Version 4.5 or higher, Caller ID information is displayed on the
second line of an LCD display when an incoming call is received during conversation. If the second
incoming call is from another extension, the LCD displays the extension name or
number.
Hardware Requirements
• ISDN (PRI = VB-44540UK, BRI = VB-44530UK)
• ISDN (STBRI = VB-44531UK)
Considerations
• ISDN (PRI/BRI - T Point) can get calling party information.
• Caller ID service must be ordered from the local telephone operating company or the
interexchange carrier.
Section 700 - Operation Chapter 3. System Features
S-ICX-64-700 S-ICX (International) issued April 2002 29
• Caller ID data is usually sent between the first and the second rings of the incoming exchange
line call. The exchange line may be programmed to immediately ring at the station or wait until
after the Caller ID digits are received before ringing at the station. If the exchange line is
programmed to ring immediately, the Caller ID digits will not display until after they are
received and processed.
• Caller ID numbers may be denied from being sent for some callers (private). Some long distance
carriers may not provide Caller ID data (out of area).
• Caller ID only support the single format (number only). Multiple format (number and name) is
not supported.
• Prior to Version 4.5, Caller ID supported only the number format. Version 4.5 and higher
supports selection of the number or
name.
• In Version 4.5, Caller ID displays the highest ringing priority call (call queued to ring at the
target extension immediately after the present call terminates).
Caller ID Alpha Tagging
Description
If the received Caller ID phone number matches any number in the System Speed Dials (SSD)
(SSD000-SSD199), then the associated SSD name can be displayed as the Caller ID information
instead of the Caller ID phone number. Alternatively, the Direct Dial Inward (DDI) name may be
displayed instead.
In Version 4.5 and higher, Caller ID information will be shown on the second
line of the LCD display
when an incoming call rings a display phone with a conversation already in progress. Second
incoming calls include extension Camp-on, extension Call Wait, queued DIL, both Appearance and
non-Appearance calls (Exchange Line, MCO, virtual or DN, recall, BLF).
Hardware Requirements
• ISDN (PRI = VB-44540UK, BRI = VB-44530UK)
• ISDN (STBRI = VB-44531UK)
Considerations
• The system may be set to display Caller ID in one of two priorities as follows:
Priority Choice 1
• CID name (future feature)
• Alpha tagging if matched
• DDI name
Priority Choice 2
• DDI name
• CID name (future feature)
• Alpha tagging if matched
• Currently Caller ID only supports the single format (number only). Multiple format (number and
name) is not currently available but is planned as a future feature.
• Caller ID Call Logging only shows the CID number.
30 S-ICX (International) issued April 2002 S-ICX-64-700
Chapter 3. System Features Section 700 - Operation
Centrex/PBX Compatibility
Description
Centrex/PBX Compatibility allows the System to be connected behind centrex or PBX lines.
When connected behind a PBX or Centrex, Automatic Route Selection (ARS) and To ll R es t r ic t io n
Service (TRS) (Call Barring) must be used to restrict calls.
The System also supports transmission of a flash signal over the centrex or PBX link.
Hardware Requirements
•N/A
Considerations
•N/A
Class of Service
Description
A Class of Service (COS) allows or restricts access to a group of features or functions. For instance,
an Extension COS may allow Call Forwarding features. In the System, both extensions and exchange
lines use classes of service.
The System supports the following COSs for exchange lines and extensions:
• COS - Exchange Line/Tie
• COS - Ext/Ext Restriction
• COS - Extension Feature
• COS - Exchange Line to Exchange Line Restriction
Class of Service - Trunk/Tie
Tie/Trunk COS allows or restricts access to various features. Each trunk is assigned to one of 16
exchange line classes of service (00-15).
The following table shows the features that can be enabled/disabled for each exchange line COS.
Table 4. Exchange Line COS
Number Feature
1 Intercom Ringing Tone (Exchange Line or intercom ring tone)
2 Dial Tone to Tie Lines (Enable/Disable)
3 Forced Recover on Fast-Busy Tone (Send fast busy or disconnect line)
4 DDI Dialled Number Conversion Table (DDI/CLI Table A or B)
5 Paging on DISA/Tie-Line Call (Allow/Restrict)
6 DISA Security Code Verification
7 Network Flash Forwarding
8 Network Flash Receive
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