Panasonic KX-TDE100, PURE IP-PBX, KX-TDE200 Installation Manual

Installation Manual

Pure IP-PBX

Model No.

KX-TDE100 KX-TDE200

Thank you for purchasing a Panasonic Pure IP-PBX. Please read this manual carefully before using this product and save this manual for future use.

KX-TDE100/KX-TDE200: PMMPR Software File Version 4.1000 or later

SD Logo is

a trademark of

SD-3C, LLC.

Document Version: 2010-08

System Components

System Components Table

Category Model No. Description

Shelves KX-TDE100 Basic Shelf

KX-TDE200 Basic Shelf

Main Processing Card IP Convergence Main Processing Card (IPCMPR)

IPCMPR Option Cards KX-TDE0105 Memory Expansion Card (IPCMEC)

KX-TDE0110 16-Channel VoIP DSP Card (DSP16)

KX-TDE0111 64-Channel VoIP DSP Card (DSP64)

KX-TDA0196 Remote Card (RMT)

Activation Key Codes

KX-NCS4102 2-Channel IP Trunk Activation Key (2 IP Trunk)

KX-NCS4104 4-Channel IP Trunk Activation Key (4 IP Trunk)

KX-NCS4201 1-Channel IP Softphone/IP Proprietary Telephone

Activation Key (1 IP Softphone/IP PT)

KX-NCS4204 4-Channel IP Softphone/IP Proprietary Telephone

Activation Key (4 IP Softphone/IP PT)

KX-NCS4208 8-Channel IP Softphone/IP Proprietary Telephone

Activation Key (8 IP Softphone/IP PT)

KX-NCS4216 16-Channel IP Softphone/IP Proprietary Telephone

Activation Key (16 IP Softphone/IP PT)

KX-NCS4501 1-Channel IP Proprietary Telephone Activation Key

(1 IP PT)

KX-NCS4504 4-Channel IP Proprietary Telephone Activation Key

(4 IP PT)

KX-NCS4508 8-Channel IP Proprietary Telephone Activation Key

(8 IP PT)

KX-NCS4516 16-Channel IP Proprietary Telephone Activation

Key (16 IP PT)

KX-NCS4701 1-Channel SIP Extension Activation Key

(1 SIP Extension)

KX-NCS4704 4-Channel SIP Extension Activation Key

(4 SIP Extension)

KX-NCS4708 8-Channel SIP Extension Activation Key

(8 SIP Extension)

2 Installation Manual Document Version 2010-08

KX-NCS4716 16-Channel SIP Extension Activation Key (16 SIP

Extension)

KX-NCS4910 Activation Key for Software Upgrade to Enhanced

Version (Software Upgrade 01

)

Category Model No. Description

KX-NCS2101 Activation Key for CA Basic for 1 User (CA Basic

1user)

KX-NCS2105 Activation Key for CA Basic for 5 Users (CA Basic

5users)

KX-NCS2110 Activation Key for CA Basic for 10 Users (CA Basic

10users)

KX-NCS2140 Activation Key for CA Basic for 40 Users (CA Basic

40users)

KX-NCS2149 Activation Key for CA Basic for 128 Users (CA Basic

128users)

KX-NCS2201 Activation Key for CA PRO for 1 User (CA Pro

1user)

KX-NCS2205 Activation Key for CA PRO for 5 Users (CA Pro

5users)

KX-NCS2210 Activation Key for CA PRO for 10 Users (CA Pro

10users)

System Components

KX-NCS2240 Activation Key for CA PRO for 40 Users (CA Pro

40users)

KX-NCS2249 Activation Key for CA PRO for 128 Users (CA Pro

128users)

KX-NCS2301 Activation Key for CA ACD Monitor for 1 ICD

Supervisor (CA Supervisor 1user

)

Virtual CO Line Cards - Virtual 16-Channel VoIP Gateway Card (V-IPGW16)

- Virtual 16-Channel SIP CO Line Card (V-SIPGW16)

Virtual Extension Cards - Virtual 32-Channel VoIP Extension Card

(V-IPEXT32)

- Virtual 32-Channel SIP Extension Card (V-SIPEXT32)

- Virtual 4 IP Cell Station Interface Card (V-IPCS4)

Physical CO Line Cards KX-TDA0180 8-Port Analog Trunk Card (LCOT8)

KX-TDA0181 16-Port Analog Trunk Card (LCOT16)

KX-TDA0187 T-1 Trunk Card (T1)

KX-TDA0193 8-Port Caller ID Card (CID8)

KX-TDA0290 PRI Card (PRI23)

Document Version 2010-08 Installation Manual 3

KX-TDA0484 4-Channel VoIP Gateway Card (IP-GW4E)

KX-TDA0490 16-Channel VoIP Gateway Card (IP-GW16)

System Components

Category Model No. Description

Physical Extension Cards KX-TDA0143 4 Cell Station Interface Card (CSIF4)

KX-TDA0144 8 Cell Station Interface Card (CSIF8)

KX-TDA0170 8-Port Digital Hybrid Extension Card (DHLC8)

KX-TDA0171 8-Port Digital Extension Card (DLC8)

KX-TDA0172 16-Port Digital Extension Card (DLC16)

KX-TDA0173 8-Port Single Line Telephone Extension Card

(SLC8)

KX-TDA0174 16-Port Single Line Telephone Extension Card

(SLC16)

KX-TDA0175 16-Port Single Line Telephone Extension with

Message Lamp Card (

MSLC16)

KX-TDA0177 16-Port Single Line Telephone Extension Card with

Caller ID (CSLC16

)

KX-TDA0470 16-Channel VoIP Extension Card (IP-EXT16)

Other Physical Cards KX-TDA0161 4-Port Doorphone Card (DPH4)

KX-TDA0164 4-Port External Input/Output Card (EIO4)

KX-TDA0166 16-Channel Echo Canceller Card (ECHO16)

KX-TDA0168 Extension Caller ID Card (EXT-CID)

KX-TDA0190 Optional 3-Slot Base Card (OPB3)

KX-TDA0191 4-Channel Message Card (MSG4)

KX-TDA0194 4-Channel Simplified Voice Message Card (ESVM4)

Power Supply Units (PSUs) KX-TDA0103 L-Type Power Supply Unit (PSU-L)

KX-TDA0104 M-Type Power Supply Unit (PSU-M)

KX-TDA0108 S-Type Power Supply Unit (PSU-S)

4 Installation Manual Document Version 2010-08

Category Model No. Description

System Components

Cell Stations (CSs)

Proprietary Equipment KX-A258 Blank Slot Cover

2.4 GHz KX-T0141 2-Channel

(PT-interface CS) for 2.4 GHz Portable Station

KX-TDA0142 3-Channel

GHz Portable Station

KX-T0151 2-Channel

(PT-interface CS) for 2.4 GHz Portable Station

KX-TDA0152 3-Channel

GHz Portable Station

DECT 6.0 KX-T0155 DECT 6.0 2-Channel

DLC Card (PT-interface CS) for DECT 6.0 Portable Station

KX-TDA0156 DECT 6.0 4-Channel Cell Station Unit Using a CSIF

Card for DECT 6.0 Portable Station

KX-T0158 DECT 6.0 8-Channel

DLC Card (PT-interface CS) for DECT 6.0 Portable Station

KX-NCP0158 DECT 6.0 8-Channel IP Cell Station Unit Using a

V-IPCS4 Card for DECT 6.0 Portable Station

KX-T30865 Doorphone

Cell Station Unit Using a DHLC/DLC Card

Cell Station Unit Using a CSIF Card for 2.4

Cell Station Unit Using a DHLC/DLC Card

Cell Station Unit Using a CSIF Card for 2.4

Cell Station Unit Using a DHLC/

KX-T7765

KX-T7775

Note that the types of activation keys are subject to change without notice. For CA activation keys, refer to the documentation for CA.

Equipment Compatibility

Compatible Panasonic Proprietary Telephones

The PBX supports the following telephones:

• IP proprietary telephones (e.g., KX-NT300

• IP softphones (e.g., KX-TDA0350)

• Digital proprietary telephones (e.g., KX-DT300 series)

• Analog proprietary telephones (e.g., KX-T7700 series)

• Portable stations (e.g., KX-TD7690)

• DSS consoles (e.g., KX-T7640)

Incompatible Panasonic Proprietary Telephones

The PBX does not support the following telephones:

• KX-T30800 series proprietary telephones and DSS consoles

• KX-T61600 series proprietary telephones and DSS consoles

• KX-T123200 series proprietary telephones and DSS consoles

series)

Document Version 2010-08 Installation Manual 5

System Components

Note

• For the equipment (e.g., Add-on Key Module, USB Module, Headset

particular telephone, refer to the telephone

• For other equipment that can be connected to the PBX, refer to "1.1.2 System Connection Diagram".

The KX-T7090 headset can be connected to the KX-T7000, KX-T7200, KX-T7300, and KX-T7400 series telephones.

’s manual.

) that can be connected to a

Notice

• This PBX supports SIP Extensions. However, some PBX features may not be available for SIP Extensions,

depending on your telephone type.

• Under power failure conditions, the connected telephones may not operate. Please ensure that a separate

telephone, not dependent on local power, is available for emergency use.

• Prior to connection of this product, please verify that the intended operating environment is supported.

Satisfactory performance cannot be guaranteed for the following:

– interoperability and compatibility with all devices and systems connected to this product – proper operation and compatibility with services provided by telecommunications companies over

connected networks

Safety Notices

Please observe the safety notices in this manual in order to avoid danger to users or other people, and prevent damage to property. The notices are classified as follows, according to the severity of injury or damage:

WARNING

CAUTION

This notice means that misuse could result in death or serious injury.

This notice means that misuse could result in injury or damage to property.

List of Abbreviations

• APT ® Analog Proprietary Telephone

• CA ® Communication Assistant

• DPT ® Digital Proprietary Telephone

• IP-PT ® IP Proprietary Telephone

• PS ® Portable Station

• PT ® Proprietary Telephone

• SIP Extension ® Session Initiation Protocol Extension (SIP hardphones/SIP softphones)

• SLT ® Single Line Telephone

6 Installation Manual Document Version 2010-08

SAVE THESE INSTRUCTIONS

Important Safety Instructions

When

using your telephone equipment, basic safety precautions should always be followed to reduce the risk

of fire, electric shock and injury to persons, including the following:

• Do not use the product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub,

in a wet basement, or near a swimming pool.

• Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from

lightning.

• Do not use a telephone in the vicinity of a gas leak to report the leak.

Document Version 2010-08 Installation Manual 7

SAVE THESE INSTRUCTIONS

Important Information

WARNING

SAFETY REQUIREMENTS

For All Telephone Equipment

• Do not install the product in any other way than described in relevant manuals.

• The product must only be installed and serviced by qualified service personnel. The product should be

used as-is from the time of purchase; it should not be disassembled or modified. Disassembly or modification can cause a fire, electric shock, or damage to the product.

• Do

• Follow all warnings and instructions marked on the product.

• Do not place the product on an unstable or uneven surface. If the product were to fall over, it may cause

• Products that require a power source should only be connected to the type of electrical power supply

• For safety purposes some products are equipped with a grounded plug. If you do not have a grounded

• Do not supply power to a combination of devices that exceeds the total rated capacity of the wall outlets

• Unplug the product from the wall outlet and have it serviced by qualified service personnel in the following

not install the product in a place exposed to rain or moisture, or a place where water, oil, or other liquids can drip or splash onto on the product. Such conditions can lead to fire or electric shock, and may impair the performance of the product.

injury or damage to the product.

specified on the product label. If you are not sure of the type of power supply to your home, consult your dealer or local power company.

outlet, please have one installed. Do not bypass this safety feature by tampering with the plug.

or extension cables used. If outlets, power strips, extension cords, etc. are used in a manner that exceeds their rated capacity, they emit large amounts of heat, which could cause a fire.

cases:

a. When the power supply cord or plug is damaged or frayed. b. If liquid has been spilled into the product. c. If the product has been exposed to rain or water. d. If the product does not operate according to the operating instructions. Adjust only the controls that are

explained in the operating instructions. Improper adjustment of other controls may result in damage and may require service by a qualified technician to restore the product to normal operation.

e. If the product has been dropped or the cabinet has been damaged. f. If product performance deteriorates.

For the PBX

• If damage to the unit exposes any internal parts, disconnect the power supply cord immediately and return

the unit to your dealer.

• To prevent fires, electric shock, injury, or damage to the product, be sure to follow these guidelines when

performing any wiring or cabling:

a. Before performing any wiring or cabling, unplug the product's power cord from the outlet. After

completing all wiring and cabling, plug the power cord back into the outlet.

b. When laying cables, do not bundle the product's power cord with the power cords of other devices. c. Do not place any objects on top of the cables connected to the PBX. d. When running cables along the floor, use protectors to prevent the cables from being stepped on. e. Do not run any cables under carpeting.

8 Installation Manual Document Version 2010-08

Important Information

• Unplug this unit of the system from the AC outlet if it emits smoke, an abnormal smell or makes unusual

noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped and contact an authorized Panasonic Factory Service Center.

• Danger of explosion exists if a battery is incorrectly replaced. Replace only with the same or equivalent

type recommended by the battery manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

• Make sure that the wall that the shelf will be attached to is strong enough to support the shelf. If not, it is

necessary for the wall to be reinforced.

• Only use the wall-mounting equipment (anchor plugs, screws, metal bracket) included with the PBX.

• Do not insert objects of any kind into this product, as they may touch dangerous voltage points or short out

parts that could result in a fire or electric shock.

CAUTION

SAFETY REQUIREMENTS

For All Telephone Equipment

• The product should be kept free of dust, moisture, high temperature (more than 40 °C [104 °F]) and

vibration, and should not be exposed to direct sunlight.

• Unplug the product from the wall outlet before cleaning. Wipe the product with a soft cloth. Do not clean

with abrasive powders or with chemical agents such as benzene or thinner. Do not use liquid cleaners or aerosol cleaners.

For the PBX

• Before touching the product (PBX, cards, etc.), discharge static electricity by touching ground or wearing

a grounding strap. Failure to do so may cause the PBX to malfunction due to static electricity.

• When driving the screws into the wall, be careful to avoid touching any metal laths, wire laths or metal

plates in the wall.

• When relocating the equipment, first disconnect the telecom connection before disconnecting the power

connection. When the unit is installed in the new location, reconnect the power first, and then reconnect the telecom connection.

• The power supply cord is used as the main disconnect device. Ensure that the AC outlet is located near

the equipment and is easily accessible.

• The SD Memory Card poses a choking hazard. Keep the SD Memory Card out of reach of children.

• Slots and openings in the front, back and bottom of the cabinet are provided for ventilation; to protect it

overheating, these openings must not be blocked or covered. The openings should never be blocked

from by placing the product on a bed, sofa, rug, or other similar surface while in use. The product should never be placed near or over a radiator or other heat source. This product should not be placed in a sealed environment unless proper ventilation is provided.

• When this product is no longer in use, make sure to detach it from the wall.

SECURITY REQUIREMENTS

In order to use the PBX safely and correctly, the Security Requirements below must be observed. Failure to do so may result in:

• Loss, leakage, falsification or theft of user information.

• Illegal use of the PBX by a third party.

• Interference or suspension of service caused by a third party.

What is User Information?

User Information is defined as:

Document Version 2010-08 Installation Manual 9

Important Information

1. Information stored on the SD Memory Card

Phonebook data, user IDs, system settings data, passwords (User/Administrator/Installer), Personal Identification Numbers (PINs), etc.

2. Information sent from the PBX to a PC or other external device:

Phone call data (including telephone numbers of outside parties), call charge data, etc.

Requirements

1. The

SD Memory Card contains software for all the processes of the PBX and all customer data. It can be easily removed and taken away from the PBX by a third party. Therefore, do not allow unauthorized access to prevent data leakage.

2. Always make backups of data stored on the SD Memory Card. For details, refer to "2.6.2 Utility—File

Transfer PC to PBX (SD Card)" and "2.6.3 Utility—File Transfer PBX (SD Card) to PC" in the PC Programming Manual.

3. To prevent illegal access from the Internet, activate a Firewall.

4. To avoid unauthorized access and possible abuse of the PBX, we strongly recommend: a. Keeping the password secret. b. Selecting a complex, random password that cannot be easily guessed. c. Changing your password regularly.

5. Perform the following when sending the PBX for repair or handing it over to a third party. a. Make a backup of data stored on the SD Memory Card. b. Using an SD formatter, format the SD Memory Card so that information cannot be retrieved from it.

6. To prevent data leakage, render the SD Memory Card physically unusable before disposal.

7. When user information is sent from the PBX to a PC or other external device, the confidentiality of that

information becomes the responsibility of the customer. Before disposing of the PC or other external device, ensure that data cannot be retrieved from it by formatting the hard disk and/or rendering it physically unusable.

Notice

SAFETY REQUIREMENTS For All Telephone Equipment

• Read and understand all instructions.

For the PBX

• When placing the metal bracket, make sure that the "TOP" arrow is pointing upward.

• Keep the unit away from heating appliances and devices that generate electrical noise such as fluorescent

lamps, motors and televisions. These noise sources can interfere with the performance of the PBX.

• If you are having problems making calls to outside destinations, follow this procedure to test the CO lines:

a. Disconnect the PBX from all CO lines. b. Connect known working SLTs to those CO lines. c. Make a call to an external destination using those SLTs.

If a call cannot be carried out correctly, there may be a problem with the CO line that the SLT is connected to. Contact your telephone company. If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the CO lines until it has been serviced by an authorized Panasonic Factory Service Center.

10 Installation Manual Document Version 2010-08

Precaution

WARNING

DO NOT REMOVE SD MEMORY CARD WHILE POWER IS SUPPLIED TO THE PBX

Doing so may cause the PBX to fail to start when you try to restart the system.

Precaution

Document Version 2010-08 Installation Manual 11

Notice for users in California

This product contains a CR coin cell lithium battery that

contains perchlorate material—special handling may

apply.

See www.dtsc.ca.gov/hazardouswaste/perchlorate

Precaution

Password Security

CAUTION

To the Administrator or Installer regarding the system password

1. Please provide all system passwords to the customer.

2. To

3. The PBX has default passwords preset. For security, change these passwords the first time that you

4. Change the passwords periodically.

5. It is strongly recommended that passwords of 10 numbers or characters be used for maximum

6. If a system password is forgotten, it can be found by loading a backup of the system data into a PC,

avoid unauthorized access and possible abuse of the PBX, keep the passwords secret, and inform the customer of the importance of the passwords, and the possible dangers if they become known to others.

program the PBX.

protection against unauthorized access. For a list of numbers and characters that can be used in system passwords, refer to "1.1.2 Entering Characters" in the PC Programming Manual.

and checking the password using the Maintenance Console software. If you do not have a backup of the system data, you must reset the PBX to its factory defaults and reprogram it. Therefore, we strongly recommend maintaining a backup of the system data. For more information on how to back up the system data, refer to "2.5.1 Tool—SD memory backup" in the PC Programming Manual. However, as system passwords can be extracted from backup copies of the system data file, do not allow unauthorized access to these files.

12 Installation Manual Document Version 2010-08

Introduction

This

Installation Manual is designed to serve as an overall technical reference for the Panasonic Pure IP-PBX, KX-TDE100/KX-TDE200. It provides instructions for installing the hardware, and programming the PBX using the Maintenance Console.

The Structure of this Manual

This manual contains the following sections:

Section 1 System Outline

Provides general information on the PBX, including the system capacity and specifications.

Section 2 Activation Key Installation

Describes information on activation keys, including how to obtain an activation key and install it in the SD Memory Card.

Section 3 Installation

Describes the procedures to install the PBX. Detailed instructions for planning the installation site, installing the shelves and optional service cards, and cabling of peripheral equipment are provided. Further information on system expansion and peripheral equipment installation is included.

Section 4 Guide for the Maintenance Console

Explains the installation procedure, structure, and basic information of the Maintenance Console.

Section 5 Troubleshooting

Provides information on the PBX and telephone troubleshooting.

About the Other Manuals

Along with this Installation Manual, the following manuals are available:

Feature Manual

Describes all basic, optional and programmable features of the PBX.

PC Programming Manual

Provides step-by-step instructions for performing system programming using a PC.

PT Programming Manual

Provides step-by-step instructions for performing system programming using a PT.

Operating Manual

Provides operating instructions for end users using a PT, SLT, PS, or DSS Console.

About the software version of your PBX

The contents of this manual apply to PBXs with a certain software version, as indicated on the cover of this manual. To confirm the software version of your PBX, see "How do I confirm the software version of the PBX or installed cards?" in 2.7.1 Frequently Asked Questions (FAQ) of the PC Programming Manual, or "[190] Main Processing (MPR) Software Version Reference" in the PT Programming Manual.

Trademarks

• The Bluetooth

Panasonic Corporation is under license.

word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by

• Microsoft, Windows and Windows Vista are either registered trademarks or trademarks of Microsoft

Corporation in the United States and/or other countries.

• All other trademarks identified herein are the property of their respective owners.

• Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation.

Document Version 2010-08 Installation Manual 13

F.C.C. REQUIREMENTS AND RELEVANT INFORMATION

1. Notification to the Telephone Company

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the

side of this equipment is a label that contains, among other information, a product identifier in the format US: ACJMF03AKX-TDA100. If requested, this number must be provided to the telephone company. Installation must be performed by a qualified professional installer. If required, provide the telephone company with the following technical information:

• Telephone numbers to which the system will be connected

• Make: Panasonic

• Model: KX-TDE100 and KX-TDE200

• Certification No.: found on the side of the unit

• Ringer Equivalence No.: 0.3A

• Facility Interface Code: 02LS2, 04DU9.BN/DN/1KN/1SN

• Service Order Code: 9.0F, 6.0P

• Required Network Interface Jack: RJ21X, RJ48C, RJ2HX

2. Ringer Equivalence Number (REN)

The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. The REN for this product is part of the product identifier that has the format US: ACJMF03AKX-TDA100. The digits represented by 03 are the REN without a decimal point (e.g., 03 is a REN of 0.3). For earlier products, the REN is separately shown on the label.

3. Incidence of Harm to the Telephone Lines

If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

4. Changes in Telephone Company Communications Facilities, Equipment, Operations and

Procedures

The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.

5. Trouble with this equipment

If trouble is experienced with this equipment, for repair or warranty information, please see the attached warranty, which includes the Service Center Directory. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

6. Connection to Party Line

Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.

7. Combined Use with Alarm Equipment

If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.

Note

This

equipment has been tested and found to comply with the limits for a Class B digital device, pursuant

to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful

14 Installation Manual Document Version 2010-08

F.C.C. REQUIREMENTS AND RELEVANT INFORMATION

interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be

determined by turning the equipment off and on, the user is encouraged to try to correct the interference

by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

CAUTION

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this device.

When programming emergency numbers and/or making test calls to emergency numbers:

1. Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up.

2. Perform such activities in the off-peak hours, such as early morning hours or late evenings.

WARNING

The software contained in the ARS and TRS features to allow user access to the network must be upgraded to recognize newly established network area codes and exchange codes as they are placed into service. Failure to upgrade the premises PBXs or peripheral equipment to recognize the new codes as they are established will restrict the customer and the customer’s employees from gaining access to the network and to these codes. KEEP THE SOFTWARE UP-TO-DATE WITH THE LATEST DATA.

Document Version 2010-08 Installation Manual 15

Table of Contents

System Outline .......................................................................................19

1.1 Basic System Construction ...........................................................................................20

1.1.1 Basic Shelf .....................................................................................................................20

1.1.2 System Connection Diagram ..........................................................................................21

1.2 Optional Equipment ........................................................................................................23

1.2.1 Optional Equipment ........................................................................................................23

1.3 Specifications ..................................................................................................................26

1.3.1 General Description ........................................................................................................26

1.3.2 Characteristics ................................................................................................................28

1.3.3 System Capacity ............................................................................................................29

2 Activation Key Installation ....................................................................37

2.1 Information about the Activation Keys .........................................................................38

2.1.1 Activation Keys ...............................................................................................................38

2.1.2 Activation Key Code and Key Management System ......................................................43

2.1.3 Activation Key File ..........................................................................................................44

3 Installation ..............................................................................................45

3.1 Before Installation ...........................................................................................................46

3.1.1 Before Installation ...........................................................................................................46

3.2 Installation of the PBX ....................................................................................................48

3.2.1 Unpacking ......................................................................................................................48

3.2.2 Names and Locations .....................................................................................................49

3.2.3 Opening/Closing the Front Cover ...................................................................................50

3.2.4 Installing/Replacing the Power Supply Unit ....................................................................52

3.2.5 Frame Ground Connection .............................................................................................56

3.2.6 Installing/Removing the Optional Service Cards ............................................................57

3.2.7 Types of Connectors ......................................................................................................62

3.2.8 Attaching a Ferrite Core .................................................................................................64

3.2.9 Fastening an Amphenol Connector ................................................................................66

3.2.10 Wall Mounting (KX-TDE200) ..........................................................................................68

3.2.11 Wall Mounting (KX-TDE100) ..........................................................................................70

3.2.12 Floor Standing (KX-TDE200 Only) .................................................................................72

3.2.13 Surge Protector Installation ............................................................................................74

3.3 Information about the Main Processing Card ..............................................................77

3.3.1 IPCMPR Card .................................................................................................................77

3.3.2 DSP16 Card (KX-TDE0110) and DSP64 Card (KX-TDE0111) ......................................80

3.3.3 IPCMEC Card (KX-TDE0105) ........................................................................................82

3.3.4 RMT Card (KX-TDA0196) ..............................................................................................83

3.4 Information about the Virtual Cards ..............................................................................84

3.4.1 Virtual Cards ...................................................................................................................84

3.5 Information about the Physical CO Line Cards ............................................................85

3.5.1 LCOT8 Card (KX-TDA0180) and LCOT16 Card (KX-TDA0181) ...................................85

3.5.2 CID8 Card (KX-TDA0193) ..............................................................................................87

3.5.3 T1 Card (KX-TDA0187) ..................................................................................................88

3.5.4 PRI23 Card (KX-TDA0290) ............................................................................................90

3.5.5 IP-GW4E Card (KX-TDA0484) .......................................................................................92

3.5.6 IP-GW16 Card (KX-TDA0490) .......................................................................................94

3.6 Information about the Physical Extension Cards ........................................................96

3.6.1 CSIF4 Card (KX-TDA0143) and CSIF8 Card (KX-TDA0144) ........................................96

3.6.2 DHLC8 Card (KX-TDA0170) ..........................................................................................98

3.6.3 DLC8 Card (KX-TDA0171) ...........................................................................................100

16 Installation Manual Document Version 2010-08

Table of Contents

3.6.4 DLC16 Card (KX-TDA0172) .........................................................................................102

3.6.5 SLC8 Card (KX-TDA0173) ...........................................................................................104

3.6.6 EXT-CID Card (KX-TDA0168) ......................................................................................106

3.6.7 SLC16 Card (KX-TDA0174), MSLC16 Card (KX-TDA0175), and CSLC16 Card

(KX-TDA0177) ..............................................................................................................107

3.6.8 IP-EXT16 Card (KX-TDA0470) ....................................................................................109

3.7 Information about the Other Physical Cards ..............................................................111

3.7.1 OPB3 Card (KX-TDA0190) ..........................................................................................111

3.7.2 DPH4 Card (KX-TDA0161) ..........................................................................................112

3.7.3 EIO4 Card (KX-TDA0164) ............................................................................................114

3.7.4 ECHO16 Card (KX-TDA0166) ......................................................................................117

3.7.5 MSG4 Card (KX-TDA0191) ..........................................................................................118

3.7.6 ESVM4 Card (KX-TDA0194) ........................................................................................119

3.8 Connection of Extensions ............................................................................................120

3.8.1 Maximum Cabling Distances of the Extension Wiring (Twisted Cable) ........................120

3.8.2 Parallel Connection of the Extensions ..........................................................................122

3.8.3 Digital EXtra Device Port (Digital XDP) Connection .....................................................125

3.8.4 First Party Call Control CTI Connection .......................................................................129

3.9 Connection of Doorphones, Door Openers, External Sensors, and External

Relays .............................................................................................................................130

3.9.1 Connection of Doorphones, Door Openers, External Sensors, and External

Relays ..........................................................................................................................130

3.10 Connection of Peripherals ...........................................................................................133

3.10.1 Connection of Peripherals ............................................................................................133

3.11 LAN Connection ............................................................................................................137

3.11.1 LAN Connection ...........................................................................................................137

3.12 Power Failure Connections ..........................................................................................138

3.12.1 Power Failure Connections ..........................................................................................138

3.13 Starting the PBX ............................................................................................................140

3.13.1 Starting the PBX ...........................................................................................................140

4 Guide for the Maintenance Console ...................................................143

4.1 Overview ........................................................................................................................144

4.1.1 Overview ......................................................................................................................144

4.2 PC Connection ..............................................................................................................145

4.2.1 PC Connection .............................................................................................................145

4.3 Installation of the Maintenance Console ....................................................................148

4.3.1 Installing and Starting the Maintenance Console .........................................................148

5 Troubleshooting ...................................................................................151

5.1 Troubleshooting ............................................................................................................152

5.1.1 Installation ....................................................................................................................152

5.1.2 Connection ...................................................................................................................155

5.1.3 Operation ......................................................................................................................157

5.1.4 Using the Reset Button ................................................................................................159

5.1.5 Troubleshooting by Error Log .......................................................................................160

6 Appendix ...............................................................................................163

6.1 Revision History ............................................................................................................164

6.1.1 PMMPR Software File Version 2.0xxx .........................................................................164

6.1.2 PMMPR Software File Version 2.01xx .........................................................................165

6.1.3 PMMPR Software File Version 3.0xxx .........................................................................166

6.1.4 PMMPR Software File Version 4.1xxx .........................................................................167

Index............................................................................................................169

Document Version 2010-08 Installation Manual 17

Table of Contents

18 Installation Manual Document Version 2010-08

Section 1

System Outline

This section provides general information on the PBX, including the system capacity and specifications.

Document Version 2010-08 Installation Manual 19

1.1.1 Basic Shelf

1.1 Basic System Construction

1.1.1 Basic Shelf

The basic shelf contains an IPCMPR unit (PSU) in the PSU Slot and optional service cards in the basic shelf.

KX-TDE100 KX-TDE200

card for controlling the PBX. To use the system, install a power supply

Construction of the Basic Shelf

A. PSU Slot B. Free Slots C. IPCMPR Card

20 Installation Manual Document Version 2010-08

KX-TDE100 KX-TDE200

1.1.2 System Connection Diagram

KX-DT346/ KX-DT343

USB

Doorphone & Door Opener

BGM/Music On Hold (MOH)

Pager/

Speaker

Batteries

Voice Processing

System

KX-T7636/

KX-T7633

Remote PC

Printer

Router

Private

IP Network

CO (Telephone Company) Lines

Analog/PRI/T1

Pure IP-PBX

CSPS

Wireless Phone

Fax Machine

USB

APT

DPT

ISDN Telephone

Amplifier

CTI Server

SLT

DSS Console

KX-T7600 KX-T7600

External Sensor/

External Relay Device

IP-PT

IP Softphone, CA

Client PC

SIP Extension

KX-DT300 KX-DT300

IP-CS PS

ITSP

Network

DCE

(e.g., ADSL

Modem)

WAN

1.1.2 System Connection Diagram

ITSP: Internet Telephony Service Provider

DCE: Data Circuit Terminating Equipment

CA: Communication Assistant

Document Version 2010-08 Installation Manual 21

LCOT4

(KX-TDA0183)

DLC16

(KX-TDA0172)

DLC8

(KX-TDA0171)

DHLC8

(KX-TDA0170)

CSIF4

(KX-TDA0143)

CSIF8

(KX-TDA0144)

OPB3

(KX-TDA0190)

PRI23

(KX-TDA0290)

(KX-TDA0187)

PSU-S/

PSU-M/

PSU-L

(KX-TDA0108/

KX-TDA0104/ KX-TDA0103)

DPH4

(KX-TDA0161)

DPH2

(KX-TDA0162)

IP-EXT16

(KX-TDA0470)

ECHO16

(KX-TDA0166)

MSG4

(KX-TDA0191)

EIO4

(KX-TDA0164)

MSLC16

(KX-TDA0175)

EXT-CID

(KX-TDA0168)

SLC16

(KX-TDA0174)

CID8

(KX-TDA0193)

LCOT16

(KX-TDA0181)

LCOT8

(KX-TDA0180)

SLC8

(KX-TDA0173)

DSP16

(KX-TDE0110)

DSP64

(KX-TDE0111)

RMT

(KX-TDA0196)

IP-GW4E

(KX-TDA0484)

IP-GW16

(KX-TDA0490)

ESVM4

(KX-TDA0194)

V-IPGW16

V-IPEXT32

V-IPCS4

V-SIPGW16

V-SIPEXT32

Virtual CO

Line Slot

Virtual

Extension Slot

SLT

(DHLC

only)

Wireless Phone

(DHLC only)

CS PS

Doorphone & Door Opener

Station Message

Detail Recording (SMDR)

Router

SLT Wireless Phone Fax Machine

Mountable Equipment

Router

Radio

Amplifier Pager/Speaker

IPCMPR

(Installed by default)

IP-PT

External Sensor/External Relay Device

LAN

IP Softphone, CA Client PC

LAN

CTI Server

IP-PT

SIP Extension

IP Softphone

Telephone

Company

Analog

CO Line

ISDN PRI Line

(Digital CO Line)

T1 Line

(Digital CO Line)

Private IP

Network

Private IP

Network

Voice Processing System

PT-interface

Uninterruptible

Power Supply (UPS)

DPT

DSS Console

Fax Machine

(DHLC only)

APT

(DHLC only)

CSLC16

(KX-TDA0177)

KX-DT300/ KX-T7600 DPT

KX-DT346/ KX-DT343/ KX-T7636/ KX-T7633 DPT

ITSP

Network

DCE

(e.g., ADSL

Modem)

WAN

Router

IPCMEC

(KX-TDE0105)

IP-CS PS

1.1.2 System Connection Diagram

22 Installation Manual Document Version 2010-08

1.2 Optional Equipment

1.2.1 Optional Equipment

Model No. Model Name Description

1.2.1 Optional Equipment

KX-TDE0105 Memory Expansion Card

(IPCMEC)

KX-TDE0110 16-Channel VoIP DSP Card

(DSP16)

KX-TDE0111 64-Channel VoIP DSP Card

(DSP64)

KX-TDA0103 L-Type Power Supply Unit

(PSU-L)

KX-TDA0104 M-Type Power Supply Unit

(PSU-M)

KX-TDA0108 S-Type Power Supply Unit

(PSU-S)

Memory expansion card to increase system data storage space. To be mounted on the IPCMPR card.

16-channel digital signal processor card with a 4-Channel IP Trunk activation key and a 8-Channel IP Proprietary Telephone activation key preinstalled. Compliant with ITU and G.711 codec methods. To be mounted on the IPCMPR card.

64-channel 4-Channel IP Trunk activation keys and four 8-Channel IP Proprietary Telephone activation keys preinstalled. Compliant with ITU-T G.729A and G.711 codec methods. To be mounted on the IPCMPR card.

Power Supply Unit for the KX-TDE200. Total power

Power Supply Unit for the KX-TDE100 and KX-TDE200. Total power output of 140.4 W. Safety Class 1 compliant.

Power Supply Unit for the KX-TDE100. Total power

digital signal processor card with four

output of 279 W. Safety Class 1 compliant.

output of 74 W. Safety Class 1 compliant.

-T G.729A

KX-TDA0143 4 Cell Station Interface Card

(CSIF4)

KX-TDA0144 8 Cell Station Interface Card

(CSIF8)

KX-TDA0161 4-Port Doorphone Card (DPH4) 4-port doorphone card for 4 doorphones and 4

KX-TDA0164 4-Port External Input/Output Card

(EIO4)

KX-TDA0166 16-Channel Echo Canceller Card

(ECHO16)

KX-TDA0168 Extension Caller ID Card

(EXT-CID)

KX-TDA0170 8-Port Digital Hybrid Extension

Card (DHLC8

KX-TDA0171 8-Port Digital Extension Card

(DLC8)

Document Version 2010-08 Installation Manual 23

)

4-port CS interface card for 4 CSs.

8-port CS interface card for 8 CSs.

door

openers. To be mounted on the OPB3 card.

4-port

external input/output card. To be mounted

on the OPB3 card.

16-channel card for echo cancellation during conferences.

Sends Caller ID signals (FSK) to extension ports. To be mounted on the SLC8 card only.

8-port digital hybrid extension card for DPTs, APTs, SLTs, DSS consoles, and PT-interface CSs, with 2 power failure transfer (PFT) ports.

8-port digital extension card for DPTs, DSS consoles, and PT-interface CSs.

To be mounted on the OPB3 card.

1.2.1 Optional Equipment

Model No. Model Name Description

KX-TDA0172 16-Port Digital Extension Card

(DLC16)

KX-TDA0173 8-Port Single Line Telephone

Extension Card (SLC8

)

KX-TDA0174 16-Port Single Line Telephone

Extension Card (SLC16

)

KX-TDA0175 16-Port Single Line Telephone

Extension with Message Lamp Card (MSLC16)

16-port digital extension card for DPTs, DSS consoles, and PT-interface CSs.

8-port extension card for SLTs with 2 power failure transfer (PFT) ports.

16-port extension card for SLTs with 4 power failure transfer (PFT) ports.

16-port extension card for SLTs with Message Waiting

Lamp control and 4 power failure transfer (PFT) ports. Maximum power output of 160 V/90 V for Message Waiting Lamp control.

KX-TDA0177 16-Port Single Line Telephone

Extension Card with Caller ID

16-port extension card for SLTs with Caller ID (FSK) and 4 power failure transfer (PFT) ports.

(CSLC16)

KX-TDA0180 8-Port Analog Trunk Card

(LCOT8)

KX-TDA0181 16-Port Analog Trunk Card

(LCOT16)

8-port analog CO line card with 2 power failure transfer (PFT) ports.

16-port analog CO line card with 4 power failure transfer (PFT) ports.

KX-TDA0187 T-1 Trunk Card (T1) 1-port T1 CO line card. EIA/TIA standard

compliant.

KX-TDA0190 Optional 3-Slot

Base Card (OPB3) Optional 3-slot base card for mounting a

maximum of 3 option cards from the following: MSG4, ESVM4, DPH4, EIO4, or ECHO16 card.

KX-TDA0191 4-Channel

Message Card (MSG4) 4-channel message card. To be mounted on the

OPB3 card.

KX-TDA0193 8-Port Caller ID Card (CID8) 8-port Caller ID signal type FSK/FSK (with Call

Waiting

Caller ID [Visual Caller ID])/DTMF. To be mounted on the LCOT8/LCOT16 cards.

KX-TDA0194 4-Channel Simplified Voice

Message Card (ESVM4)

4-channel simplified voice message card for Simplified

Voice Message feature. Also supports MSG card features. To be mounted on the OPB3 card.

KX-TDA0196 Remote Card (RMT) Analog modem card for remote communication

with the PBX. ITU-T V.90 support. To be mounted on the IPCMPR card.

KX-TDA0290 PRI Card (PRI23) 1-port ISDN Primary Rate Interface card (23B

channels). NI (North American standard ISDN protocol) compliant.

KX-TDA0470 16-Channel VoIP Extension Card

(IP-EXT16)

16-channel

VoIP extension card. Compliant with Panasonic proprietary protocol, and ITU-T G. 729A and G.711 codec methods.

KX-TDA0484 4-Channel VoIP Gateway Card

(IP-GW4E)

4-channel VoIP gateway card. Compliant with VoIP H.323 V.2 protocol, and ITU-T G.729A, G.

723.1 and G.711 codec methods.

24 Installation Manual Document Version 2010-08

1.2.1 Optional Equipment

Model No. Model Name Description

KX-TDA0490 16-Channel VoIP Gateway Card

(IP-GW16)

Note

For

the maximum number of optional service cards that can be installed in the PBX, refer to "1.3.3 System

Capacity".

16-channel VoIP gateway card. Compliant with VoIP H.323 V.2 protocol, and ITU-T G.729A, G.

723.1 and G.711 codec methods.

Document Version 2010-08 Installation Manual 25

1.3.1 General Description

1.3 Specifications

1.3.1 General Description

Control Bus Original bus (16-bit, 8 MHz, 10 megabytes per second)

Communication Bus H.100 bus conformity (1024 time slots)

Switching Non-blocking

Power Input PSU-S 100 V AC to 130 V AC; 1.4 A/200 V AC to 240 V AC; 0.8 A; 50

Hz/60 Hz

PSU-M 100 V AC to 130 V AC; 2.5 A/200 V AC to 240 V AC; 1.4 A; 50

Hz/60 Hz

PSU-L 100 V AC to 130 V AC; 5.1 A/200 V AC to 240 V AC; 2.55 A;

50 Hz/60 Hz

Maximum Power Failure Tolerance

Memory Backup Duration 7 years

300 ms

Dialing CO Line Dial Pulse (DP) 10 pps, 20 pps

Tone (DTMF) Dialing

Extension Dial Pulse (DP) 10 pps, 20 pps

Tone (DTMF) Dialing

Mode Conversion DP-DTMF, DTMF-DP

Ring Frequency 20 Hz/25 Hz (selectable)

Central Office Loop Limit

Operating Environment

Conference Call CO Line

Music on Hold (MOH) 2 ports (Level Control: -11 dB to +11 dB in 1 dB steps)

Paging Internal Level Control: -15 dB to +6 dB in 3 dB steps

Serial Interface Port

RJ45 Port MNT Port 1 (for PC connection)

Temperature 0 °C to 40 °C (32 °F to 104 °F)

Humidity 10 % to 90 % (non-condensing)

External 2 ports (Volume Control: -15 dB to +15 dB in 1 dB steps)

RS-232C 1 (maximum 115.2 kbps)

1600 W maximum

From 10 ´

MOH1: External Music Source port MOH2: Selectable Internal/External Music Source port

3-party conference call to 4 ´ 8-party conference call

LAN Port 1 (for LAN connection)

26 Installation Manual Document Version 2010-08

1.3.1 General Description

Extension Connection Cable SLT 1-pair wire (T, R)

DPT 1-pair wire (D1, D2) or

2-pair wire (T, R, D1, D2)

APT 2-pair wire (T, R, D1, D2)

PT-interface CS (2-channel) 1-pair wire (D1, D2)

PT-interface CS (8-channel) 4-pair wire (D1, D2)

DSS Console and Add-on Key Module

Dimension KX-TDE100

334 mm (W) ´ 390 mm (H) ´ 272 mm (D) (13-1/3 in ´ 15-3/5 in ´ 10-3/4 in)

KX-TDE200

430 mm (W) ´ 415 mm (H) ´ 276 mm (D) (17-1/5 in ´ 16-3/5 in ´ 10-7/8 in)

Weight (when fully mounted)

If tolerance may be exceeded, an Uninterruptible Power Supply (UPS) is recommended.

KX-TDE100 Under 12 kg (26.4 lb)

KX-TDE200 Under 16 kg (35.2 lb)

1-pair wire (D1, D2)

Document Version 2010-08 Installation Manual 27

1.3.2 Characteristics

Terminal Equipment Loop Limit

• PT: KX-DT300/KX-T7600

40 W

series DPT: 90 W; all other DPTs/APTs:

• SLT: 600 W including set

• Doorphone: 20 W

• CS: 130 W; PT-interface CS: 65 W

Minimum Leakage Resistance

Maximum Number of Extension Instruments per Line

15 000 W minimum

1. for PT or SLT

2. by Parallel or eXtra Device Port connection of an APT/DPT and

an SLT

3. by Digital eXtra Device Port connection of 2 DPTs and an SLT

Ring Voltage 75 Vrms at 20 Hz/25 Hz depending on the Ringing Load

Central Office Loop Limit

Hookswitch Flash Timing Range 24 ms to 2032 ms

Door Opener Current Limit 24 V DC/30 V AC, 1 A maximum

External Relay Current Limit 24 V DC/30 V AC, 1 A maximum

External Sensor Current Limit Power to the external sensor is provided from the EIO4

1600 W maximum

card and must be grounded through the EIO4 card. For the connection diagram, refer to "3.7.3 EIO4 Card (KX-TDA0164)". The PBX detects input from the sensor when the signal is under 100 W.

Paging Terminal Impedance

MOH (Music on Hold) Terminal Impedance

600 W

10 000 W

28 Installation Manual Document Version 2010-08

1.3.3 System Capacity

Type and Maximum Number of Slots

The PBX supports the following type and number of slots.

Maximum Number

Slot Type

KX-TDE100 KX-TDE200

IPCMPR Card Slot 1 1

Free Slot 6 11

Virtual CO Line Slot 4 4

Virtual Slot

Virtual Extension Slot 4 4

IPCMPR Card Slot and Free Slots

KX-TDE100 KX-TDE200

1.3.3 System Capacity

A. Free Slots 1 to 6 (from the left) B. IPCMPR Card Slot C. Free Slots 1 to 11 (from the left)

Document Version 2010-08 Installation Manual 29

IPCMPR Card

Virtual Slots

Virtual

CO Line Slots

Virtual

Extension Slots

1.3.3 System Capacity

Virtual Slots of the IPCMPR Card

Maximum Optional Service Cards

The following number of cards can be installed in the Free Slots or Virtual Slots of the PBX.

Note

• Any card that exceeds the capacity of the PBX will be ignored.

• When the PBX starts up with an invalid configuration, some cards will be ignored.

30 Installation Manual Document Version 2010-08

+ 144 hidden pages

Panasonic KX-TDE100, PURE IP-PBX, KX-TDE200 Installation Manual

Specifications and Main Features

Frequently Asked Questions

User Manual