Operating Instructions
Digital Cordless Answering System
Model No. KX-TG7861E
KX-TG7862E
KX-TG7863E
KX-TG7864E
Model shown is KX-TG7861.
Before initial use, see “Getting Started” on page 10.
Thank you for purchasing a Panasonic product.
Please read these operating instructions before using the unit and save them for future reference.
Please access our online customer survey:
http://panasonic.net/pcc/tel/q
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Introduction |
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Model composition ....................................... |
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Accessory information .................................. |
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General information ...................................... |
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Important Information |
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For your safety ............................................. |
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Important safety instructions ........................ |
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For best performance ................................... |
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Other information ......................................... |
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Specifications ............................................... |
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Getting Started |
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Setting up ................................................... |
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Note when setting up ................................. |
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Controls ...................................................... |
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Display ....................................................... |
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Screen saver mode .................................... |
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Turning the power on/off ............................ |
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Initial settings ............................................. |
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One touch eco mode .................................. |
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Display mode ............................................. |
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Making/Answering Calls |
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Making calls ............................................... |
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Answering calls .......................................... |
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Useful features during a call ....................... |
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Key lock ...................................................... |
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Shared Phonebook |
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Shared phonebook ..................................... |
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Speed Dial |
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Speed dial .................................................. |
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Programming |
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Programmable settings .............................. |
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Special programming ................................. |
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Registering a unit ....................................... |
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Caller ID Service |
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Using Caller ID service ............................... |
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Caller list .................................................... |
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Answering System |
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Answering system ...................................... |
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Turning the answering system on/ |
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off ............................................................... |
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Greeting message ...................................... |
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Listening to messages using the base |
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unit ............................................................. |
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Listening to messages using the |
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handset ...................................................... |
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Remote operation ....................................... |
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Answering system settings ......................... |
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Voice Mail Service |
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Voice mail service ...................................... |
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Intercom/Locator |
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Intercom ..................................................... |
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Handset locator .......................................... |
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Transferring calls, conference calls ............ |
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Useful Information |
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Character entry .......................................... |
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Error messages .......................................... |
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Troubleshooting ......................................... |
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Conditions of guarantee ............................. |
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Index |
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Index........................................................... |
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Introduction |
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Model composition |
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Series |
Model No. |
Base unit |
Handset |
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Part No. |
Part No. |
Quantity |
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KX-TG7861 |
KX-TG7861*1 |
KX-TG7861 |
KX-TGA786 |
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series |
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KX-TG7862 |
KX-TG7861 |
KX-TGA786 |
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KX-TG7863 |
KX-TG7861 |
KX-TGA786 |
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KX-TG7864 |
KX-TG7861 |
KX-TGA786 |
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*1 Feature differences: Intercom calls can be made between handsets by purchasing and registering one or more optional handsets (page 4).
RThe suffix (E) in the following model numbers will be omitted in these instructions: KX-TG7861E/KX-TG7862E/KX-TG7863E/KX-TG7864E
Supplied accessories
No. |
Accessory item/ |
Quantity |
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Part number |
KX-TG7861 |
KX-TG7862 |
KX-TG7863 |
KX-TG7864 |
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A |
AC adaptor for base |
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unit/PNLV226EZ |
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B |
Telephone line cord/ |
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1 |
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PNJA1037Z (for U.K.) |
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C |
Rechargeable |
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4 |
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batteries*1 |
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D |
Handset cover*2 |
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E |
Charger/ |
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PNLC1043ZB |
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AC adaptor for |
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charger/ |
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PNLV233EKZ |
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*1 See page 4 for replacement battery information. |
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*2 The handset cover comes attached to the handset. |
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A |
B |
C |
D |
E |
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Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 |
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Introduction
Additional/replacement accessories
Please contact your nearest Panasonic dealer for sales information.
Accessory item |
Model number |
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Rechargeable |
HHR-4MVE*1 |
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batteries |
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Battery type: |
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– Nickel metal hydride (Ni-MH) |
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– 2 x AAA (R03) size for each handset |
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DECT repeater |
KX-A405 |
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Key finder |
KX-TGA20EX*2 |
*1 Replacement batteries may have a different capacity from that of the supplied batteries.
*2 By registering the key finder (4 max.) to a Panasonic Digital Cordless Phone and attaching it to an easy-to-lose item in advance, you can locate and find the mislaid item to which the key finder is attached. Please visit our Web site: http://panasonic.net/pcc/products/telephone/p/tga20/
Expanding your phone system
Handset (optional): KX-TGA786E
You can expand your phone system by registering optional handsets (6 max.) to a single base unit.
R Optional handsets may be a different colour from that of the supplied handsets.
Sales and support information
Customer Communications Centre
RFor customers within the U.K.: 0844 844 3899
RFor customers within Ireland: 01289 8333
RFor further support on your product, please visit our website: www.panasonic.co.uk
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Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 |
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Introduction
Direct Sales at Panasonic U.K.
ROrder accessory and consumable items for your product with ease and confidence by phoning our Customer Communications Centre Monday - Friday 9:00am - 5:00pm (Excluding public holidays).
RGo on line through our Internet Accessory ordering application at www.pas-europe.com
RMost major credit and debit cards accepted.
RAll enquiries transactions and distribution facilities are provided directly by Panasonic U.K.
RAlso available through our Internet is direct shopping for a wide range of finished products. Take a browse on our website for further details.
http://shop.panasonic.co.uk/
RThis equipment is designed for use on the U.K. and Ireland analogue telephone network.
RIn the event of problems, you should contact your equipment supplier in the first instance.
Declaration of Conformity:
RPanasonic System Networks Co., Ltd. declares that this equipment is in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC.
Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting:
http://www.doc.panasonic.de
Contact to Authorised Representative:
Panasonic Testing Centre Panasonic Marketing Europe GmbH
Winsbergring 15, 22525 Hamburg, Germany
For your future reference
We recommend keeping a record of the following information to assist with any repair under warranty.
Serial No. |
Date of purchase |
(found on the bottom of the base unit) |
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Name and address of dealer |
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Attach your purchase receipt here.
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 |
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To prevent severe injury and loss of life/ property, read this section carefully before using the product to ensure proper and safe operation of your product.
WARNING
Power connection
RUse only the power source marked on the product.
RDo not overload power outlets and extension cords. This can result in the risk of fire or electric shock.
RCompletely insert the AC adaptor/power plug into the power outlet. Failure to do so may cause electric shock and/or excessive heat resulting in a fire.
RRegularly remove any dust, etc. from the AC adaptor/power plug by pulling it from the power outlet, then wiping with a dry cloth. Accumulated dust may cause an insulation defect from moisture, etc. resulting in a fire.
RUnplug the product from power outlets if it emits smoke, an abnormal smell, or makes an unusual noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped emitting and contact an authorised service centre.
RUnplug from power outlets and never touch the inside of the product if its casing has been broken open.
RNever touch the plug with wet hands. Danger of electric shock exists.
Installation
RTo prevent the risk of fire or electrical shock, do not expose the product to rain or any type of moisture.
RDo not place or use this product near automatically controlled devices such as automatic doors and fire alarms. Radio waves emitted from this product may cause such devices to malfunction resulting in an accident.
RDo not allow the AC adaptor or telephone line cord to be excessively pulled, bent or placed under heavy objects.
Operating safeguards
RUnplug the product from power outlets before cleaning. Do not use liquid or aerosol cleaners.
RDo not disassemble the product.
RDo not spill liquids (detergents, cleansers, etc.) onto the telephone line cord plug, or allow it to become wet at all. This may cause a fire. If the telephone line cord plug becomes wet, immediately pull it from the telephone wall jack, and do not use.
Medical
RConsult the manufacturer of any personal medical devices, such as pacemakers or hearing aids, to determine if they are adequately shielded from external RF (radio frequency) energy. (The product operates in the frequency range of
1.88 GHz to 1.90 GHz, and the RF transmission power is 250 mW (max.).)
RDo not use the product in health care facilities if any regulations posted in the area instruct you not to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy.
CAUTION
Installation and location
RNever install telephone wiring during an electrical storm.
RNever install telephone line jacks in wet locations unless the jack is specifically designed for wet locations.
RNever touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.
RUse caution when installing or modifying telephone lines.
RThe AC adaptor is used as the main disconnect device. Ensure that the AC outlet is installed near the product and is easily accessible.
RThis product is unable to make calls when:
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Important Information
–the handset batteries need recharging or have failed.
–there is a power failure.
–the key lock feature is turned on.
Battery
RWe recommend using the batteries noted on page 4. USE ONLY rechargeable
Ni-MH batteries AAA (R03) size.
RDo not mix old and new batteries.
RDo not open or mutilate the batteries. Released electrolyte from the batteries is corrosive and may cause burns or injury to the eyes or skin. The electrolyte is toxic and may be harmful if swallowed.
RExercise care when handling the batteries. Do not allow conductive materials such as rings, bracelets, or keys to touch the batteries, otherwise a short circuit may cause the batteries and/or the conductive material to overheat and cause burns.
RCharge the batteries provided with or identified for use with this product only, in accordance with the instructions and limitations specified in this manual.
ROnly use a compatible base unit (or charger) to charge the batteries. Do not tamper with the base unit (or charger). Failure to follow these instructions may cause the batteries to swell or explode.
When using your product, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:
1.Do not use this product near water for example, near a bathtub, washbowl, kitchen sink, or laundry tub, in a wet basement or near a swimming pool.
2.Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.
3.Do not use the telephone to report a gas leak in the vicinity of the leak.
4.Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions.
SAVE THESE INSTRUCTIONS
Base unit location/avoiding noise
The base unit and other compatible Panasonic units use radio waves to communicate with each other.
RFor maximum coverage and noise-free communications, place your base unit:
–at a convenient, high, and central location with no obstructions between the handset and base unit in an indoor environment.
–away from electronic appliances such as TVs, radios, personal computers, wireless devices, or other phones.
–facing away from radio frequency transmitters, such as external antennas of mobile phone cell stations. (Avoid putting the base unit on a bay window or near a window.)
RCoverage and voice quality depends on the local environmental conditions.
RIf the reception for a base unit location is not satisfactory, move the base unit to another location for better reception.
Environment
RKeep the product away from electrical noise generating devices, such as fluorescent lamps and motors.
RThe product should be kept free from excessive smoke, dust, high temperature, and vibration.
RThe product should not be exposed to direct sunlight.
RDo not place heavy objects on top of the product.
RWhen you leave the product unused for a long period of time, unplug the product from the power outlet.
RThe product should be kept away from heat sources such as radiators, cookers, etc. It
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Important Information
should not be placed in rooms where the temperature is less than 0 °C or greater than 40 °C. Damp basements should also be avoided.
RThe maximum calling distance may be shortened when the product is used in the following places: Near obstacles such as hills, tunnels, underground, near metal objects such as wire fences, etc.
ROperating the product near electrical appliances may cause interference. Move away from the electrical appliances.
Routine care
RWipe the outer surface of the product with a soft moist cloth.
RDo not use benzine, thinner, or any abrasive powder.
CAUTION: Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the instructions.
Notice for product disposal, transfer, or return
RThis product can store your private/ confidential information. To protect your privacy/confidentiality, we recommend that you erase information such as phonebook or caller list entries from the memory before you dispose of, transfer, or return the product.
Information for Users on Collection and Disposal of Old Equipment and used Batteries
1 2 3
These symbols (A, B, C) on the products, packaging, and/or accompanying documents mean that used electrical and electronic products and batteries should not be mixed with general household waste.
For proper treatment, recovery and recycling of old products and used batteries, please take them to applicable collection points, in accordance with your national legislation and the Directives 2002/96/EC and 2006/66/EC. By disposing of these products and batteries correctly, you will help to save valuable resources and prevent any potential negative effects on human health and the environment which could otherwise arise from inappropriate waste handling.
For more information about collection and recycling of old products and batteries, please contact your local municipality, your waste disposal service or the point of sale where you purchased the items.
Penalties may be applicable for incorrect disposal of this waste, in accordance with national legislation.
For business users in the European Union
If you wish to discard electrical and electronic equipment, please contact your dealer or supplier for further information.
Information on Disposal in other Countries outside the European Union
These symbols (A, B, C) are only valid in the European Union. If you wish to discard these items, please contact your local authorities or dealer and ask for the correct method of disposal.
Note for the battery symbol
This symbol (B) might be used in combination with a chemical symbol (C). In this case it complies with the requirement set by the Directive for the chemical involved.
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Important Information
RStandard:
DECT (Digital Enhanced Cordless Telecommunications),
GAP (Generic Access Profile)
RFrequency range:
1.88 GHz to 1.90 GHz
RRF transmission power:
Approx. 10 mW (average power per channel)
RPower source:
220–240 V AC, 50/60 Hz
RPower consumption: Base unit:
Standby: Approx. 0.7 W Maximum: Approx. 2.8 W
Charger:
Standby: Approx. 0.12 W Maximum: Approx. 1.8 W
ROperating conditions:
0 °C–40 °C, 20 %–80 % relative air humidity (dry)
Note:
RDesign and specifications are subject to change without notice.
RThe illustrations in these instructions may vary slightly from the actual product.
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Connections n Base unit
RUse only the supplied Panasonic AC adaptor PNLV226E.
Press plug firmly.
Hook “Click”
Use only the supplied telephone line cord.
(DSL/ADSL filter*)
To telephone line
To power outlet
Correct |
Incorrect |
n Charger
RUse only the supplied Panasonic AC adaptor PNLV233E.
“Click”
To power outlet
Battery installation
RUSE ONLY Ni-MH batteries AAA (R03) size.
RDo NOT use Alkaline/Manganese/Ni-Cd batteries.
RConfirm correct polarities (,
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Rechargeable Ni-MH ONLY
*DSL/ADSL filter (not supplied) is required if you have DSL/ADSL service.
R When the date and time setting is displayed, see page 15.
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Getting Started
Battery charging
Charge for about 7 hours.
RWhen the batteries are fully charged,
“Fully charged” is displayed.
Confirm “Charging” is displayed.
Note for connections
RThe AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.)
RThe AC adaptor should be connected to a vertically oriented or floor-mounted AC outlet. Do not connect the AC adaptor to a ceiling-mounted AC outlet, as the weight of the adaptor may cause it to become disconnected.
During a power failure
The unit will not work during a power failure. We recommend connecting a corded-type telephone (without AC adaptor) to the same telephone line or to the same telephone line jack using a T-adaptor. Your Panasonic sales shop can offer you more information about connection possibilities.
Note for battery installation
RUse the supplied rechargeable batteries. For replacement, we recommend using the Panasonic rechargeable batteries noted on page 4, 7.
RWipe the battery ends (,
) with a dry cloth.
RAvoid touching the battery ends (,
) or the unit contacts.
Note for battery charging
RIt is normal for the handset to feel warm during charging.
RClean the charge contacts of the handset, base unit, and charger with a soft and dry cloth once a month. Before cleaning the unit, disconnect from power outlets and any telephone line cords. Clean more often if the unit is exposed to grease, dust, or high humidity.
Battery level
Icon |
Battery level |
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High |
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Medium |
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Low |
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Needs charging. |
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Panasonic Ni-MH battery performance (supplied batteries)
Operation |
Operating time |
In continuous use |
11 hours max. |
Not in use (standby) |
230 hours max. |
Note:
RIt is normal for batteries not to reach full capacity at the initial charge. Maximum battery performance is reached after a few complete cycles of charge/discharge (use).
RActual battery performance depends on usage and ambient environment.
REven after the batteries are fully charged, the handset can be left on the base unit or charger without any ill effect on the batteries.
RThe battery level may not be displayed correctly after you replace the batteries. In this case, place the handset on the base
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Getting Started
unit or charger and let it charge for at least 7 hours.
Handset
F
G
A
BH
C
I
D
J
E
K
AA
Speaker
MN (Talk)
Dial keypad
MZN (Speakerphone)
Microphone
Receiver
Display
MeN (Off/Power)
MR/ECON
R: Recall/Flash
ECO: Eco mode shortcut key
MN (Noise reduction key)
Charge contacts
nControl type
Soft keys
The handset features 2 soft keys. By pressing a soft key, you can select the feature shown directly above it on the display.
Navigator key
–MDN, MCN, MFN, or MEN: Scroll through various lists and items.
–MDN or MCN: Adjust the receiver or speaker volume while talking.
–MCN (: Caller list): View the caller list.
–MFN ( : Phonebook): View the phonebook entry.
–MEN (T: Redial): View the redial list.
R As all multiple items cannot be displayed on screen at the same time, you can quickly search the desired item to move screens by pressing MEN or MFN, instead of scrolling down or up line by line (page 15).
Base unit
A B C D E
F G
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Getting Started
Charge contacts
Speaker
MN (Locator)
MN (Erase)
MN (Answer on)
Answer on indicator
MjN/MkN (Volume up/down)
MN/M
N (Repeat/Skip)
MN (Play/Stop)
Message indicator
Handset display items
Item Meaning
Range status: The more bars visible, the closer the handset is to the base unit.
Out of base unit range
Paging, intercom mode
Speakerphone is on. (page 16)
The line is in use.
RWhen flashing slowly: The call is put on hold.
RWhen flashing rapidly: An incoming call is now being received.
Missed call*1 (page 32)
The base unit transmission power is set to “Low”. (page 15)
Noise reduction is set. (page 17)
RWhen displayed next to the battery icon: Answering system is on. (page 34)
RWhen displayed with a number: New messages have been recorded. (page 35)
Item Meaning
“Greeting Only” is selected as the caller’s recording time. In this case, the answering system answers calls with a greeting message and caller messages are not recorded. (page 38)
Battery level
Alarm is on. (page 27)
Equalizer is set. (page 18)
Privacy mode is on. (page 25)
Ringer volume is off. (page 16)
Night mode is on. (page 28)
Blocked call*1 (page 28, 32)
New voice mail message received.*2 (page 39)
Line in Someone is using the line. use
IN USE Answering system is being used by another handset or the base unit.
*1 Caller ID subscribers only
*2 Voice mail subscribers only
Handset soft key icons
Icon Action
Returns to the previous screen or outside call.
Displays the menu.
OK Accepts the current selection.
Makes a call. (page 16)
Temporarily turns off the ringer for incoming calls. (page 17)
Places a call on hold.
Opens the phonebook.
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Getting Started
Icon Action
Allows you to edit phone numbers. (page 29)
Adds new entry. (page 21, 29)
Displays the character entry mode for phonebook search. (page 19)
Turns the key lock feature off. (page 18)
Stops alarm. (page 27)
Snooze button on the alarm. (page 27)
Selects entries or handsets. (page 27)
Plays a message.
nStops recording or playback.
Stores phone numbers. (page 16)
Erases the selected item.
Switches the screen to confirm the detailed information. (page 15)
Allows you to make an intercom call. (page 40)
CErases a number/character.
Puts the call on mute.
Handset main menu icons
The following icons are shown when you press MN (right soft key) in standby mode.
Icon Feature
Answer System
Time Settings
Intercom
Initial Setup
Caller List
Key Finder*1
Ringer Setup*2
*1 This icon is displayed when the key finder is registered.
*2 This menu icon is displayed when the key finder is not registered.
The backlight goes dark when on a call or turns off completely after 1 minute of inactivity if the handset is not on the base unit or charger.
Activate the handset display again by:
–pressing MN when on a call.
–pressing MeN at all other times.
Power on
Press MeN for about 1 second.
Power off
Press MeN for about 2 seconds.
n Direct command code:
Programmable settings can be accessed by pressing MN (right soft key), #, and then the corresponding code on the dial keypad (page 22).
Example: Press MN (right soft key)
#101.
n Symbol meaning: Example: MbN: “Off”
Press MCN or MDN to select the words in quotations.
Display language
1MN (right soft key) #110
2MbN: Select your desired language. a MOKN
3MeN
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Getting Started
Date and time
Important:
RWhen you install the batteries for the first time, the handset may prompt you to set date and time. First press MOKN, then proceed to step 2.
1MN (right soft key) #101
2Enter the current date, month, and year. a MOKN
Example: 15 July, 2013
15 07 13
R You can select the date format by pressing #:
–dd/mm/yy (date/month/year)
–yy/mm/dd
3Enter the current hour and minute.
Example: 9:30
09 30
R You can select 24-hour or 12-hour clock format (“AM” or “PM”) by
pressing *.
4 MOKN a MeN
Note:
RThe date and time may be incorrect after a power failure. In this case, set the date and time again.
The MR/ECON button on the handset enables you to activate the eco function with one touch.
By activating eco mode, your unit can reduce the base unit transmission power by up to 90 % in standby mode.
You can turn on/off one touch eco mode by just pressing MR/ECON. The default setting is
“Normal”.
–When the one touch eco mode is on: “Low”
is temporarily displayed and is shown on the handset display instead of
.
–When the one touch eco mode is off: “Normal” is temporarily displayed and goes off from the handset display.
Note:
RWhen there is another cordless phone nearby and it is in use, the base unit transmission power may not be reduced.
RActivating one touch eco mode reduces the range of the base unit in standby mode.
RIf you set the repeater mode to “On” (page 30):
–One touch eco mode is cancelled.
–“Eco Setup” is not shown in the display menu (page 25).
You can select to display either a single item or multiple items on one screen at a time for the following features:
–handset main menu icons in function menu
–menu list, recorded message list, phonebook list, caller list, and redial list
Select the desired setting:
–“Multi Items”: Multiple entries/all menu icons are shown on one screen at a time.
–“Single Item”: An entry/a menu icon is
shown on one screen at a time.
The default setting is “Multi Items”.
Programming the display mode beforehand
1MN (right soft key) #192
2MbN: Select the desired setting. a MOKN a MeN
Note:
RWhen in multiple items display mode, you can move screens by pressing MEN or MFN, without scrolling down or up through the list:
–Press MEN to go to the next screen.
–Press MFN to return to the previous screen.
RWhen in multiple items display mode, you can switch the screen to confirm the detailed information by pressing MN.
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1Lift the handset and dial the phone number.
R To correct a digit, press MCN.
2Press MN.
3When you finish talking, press MeN or place the handset on the base unit or charger.
Using the speakerphone
1Dial the phone number and press MZN. R Speak alternately with the other party.
2 When you finish talking, press MeN.
Note:
RFor best performance, use the speakerphone in a quiet environment.
RTo switch back to the receiver, press MZN/
MN.
Adjusting the receiver or speaker volume
Press MDN or MCN repeatedly while talking.
Making a call using the redial list
The last 10 phone numbers dialled are stored in the redial list (each 24 digits max.).
1MEN (T)
2 MbN: Select the desired phone number.
3MN
Storing a number to the phonebook
1MEN (T)
2MbN: Select the desired phone number. a MN a M
N
3To store the name, continue from step 3, “Adding entries”, page 19.
Erasing a number in the redial list
1MEN (T)
2MbN: Select the desired phone number. a MN
3MbN: “Yes” a MOKN a MeN
Pause (for PBX/long distance service users)
A pause is sometimes required when making calls using a PBX or long distance service. When storing a calling card access number and/or PIN in the phonebook, a pause is also needed (page 20).
Example: If you need to dial the line access number “0” when making outside calls with a PBX:
10 a MDN (Pause)
2 Dial the phone number. a MN
Note:
RA 3 second pause is inserted each time MDN (Pause) is pressed.
1Lift the handset and press MN or MZN when the unit rings.
R You can also answer the call by pressing any dial key from 0 to 9,
*, or #. (Any key answer feature)
2When you finish talking, press MeN or place the handset on the base unit or charger.
Auto talk
You can answer calls simply by lifting the handset off the base unit or charger. You do not need to press MN. To turn this feature on, see page 25.
Adjusting the handset ringer volume
nWhile the handset is ringing for an incoming call:
Press MDN or MCN repeatedly to select the desired volume.
nProgramming the volume beforehand:
1 MN (right soft key) #160
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