Panasonic KX-TG6721E, KX-TG6722E, KX-TG6724E, KX-TG6761E, KX-TG6723E User Manual
Operating Instructions
Model No. KX-TG6721E
KX-TG6722E
KX-TG6723E
KX-TG6724E
KX-TG6761E
Digital Cordless Answering System
Model No. KX-TG6711E
KX-TG6712E
KX-TG6713E
Digital Cordless Phone
Model shown is KX-TG6711. Model shown is KX-TG6761.
Before initial use, see “Getting Started”
on page 11.
Thank you for purchasing a Panasonic product.
Please read these operating instructions before using the unit and save them for
future reference.
Please access our online customer survey:
http://panasonic.net/pcc/tel/q
TG67xxE(en)_0802_ver102.pdf 1 2012/08/02 16:27:41
Introduction
Model composition .......................................3
Accessory information ..................................4
General information ......................................6
Important Information
For your safety .............................................7
Important safety instructions ........................8
For best performance ...................................8
Other information .........................................9
Specifications .............................................10
Getting Started
Setting up ...................................................11
Note when setting up .................................12
Controls ......................................................13
Display .......................................................14
Turning the power on/off ............................16
Initial settings .............................................16
Smart function key (Top Key) .....................16
One touch eco mode ..................................17
Wall mounting ............................................18
Making/Answering Calls
Making calls ...............................................19
Answering calls ..........................................19
Useful features during a call .......................20
Key lock ......................................................21
Phonebook
Handset phonebook ...................................22
Copying phonebook entries .......................23
Programming
Programmable settings ..............................24
Special programming .................................28
Registering a unit .......................................31
Caller ID Service
Using Caller ID service ...............................33
Caller list ....................................................33
Answering System
Answering system ......................................35
Turning the answering system on/
off ...............................................................35
Greeting message ......................................35
Listening to messages using the base
unit .............................................................36
Listening to messages using the
handset ......................................................36
Remote operation .......................................37
Answering system settings .........................38
Voice Mail Service
Voice mail service ......................................40
Intercom/Locator
Intercom .....................................................41
Handset locator ..........................................41
Transferring calls, conference calls ............41
Useful Information
Character entry ..........................................42
Error messages ..........................................44
Troubleshooting .........................................45
Conditions of guarantee .............................49
Index
Index...........................................................50
2
Table of Contents
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Model composition
Series Model No.
Base unit Handset
Part No. Part No. Quantity
KX-TG6711
series
KX-TG6711 KX-TG6711 KX-TGA672 1
KX-TG6712 KX-TG6711 KX-TGA672 2
KX-TG6713 KX-TG6711 KX-TGA672 3
KX-TG6721
series
KX-TG6721 KX-TG6721 KX-TGA672 1
KX-TG6722 KX-TG6721 KX-TGA672 2
KX-TG6723 KX-TG6721 KX-TGA672 3
KX-TG6724 KX-TG6721 KX-TGA672 4
KX-TG6761
*1
KX-TG6721 KX-TGA672 1
*1 A DECT repeater (KX-TGA405EX) is supplied in this model. By installing this unit, you can
extend the range of your phone system to include areas where reception was previously not
available. Read the installation guide for the DECT repeater.
R The suffix (E) in the following model numbers will be omitted in these instructions:
KX-TG6711E/KX-TG6712E/KX-TG6713E/KX-TG6721E/KX-TG6722E/KX-TG6723E/
KX-TG6724E/KX-TG6761E
Feature differences
Series Answering system
Intercom
Between handsets
KX-TG6711 series –
U
*1
KX-TG6721 series U
U
*1
*1 Single handset models: Intercom calls can be made between handsets by purchasing and
registering one or more optional handsets (page 5).
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
3
Introduction
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Accessory information
Supplied accessories
No.
Accessory item/
Part number
Quantity
KX-TG6711
KX-TG6721
KX-TG6761
KX-TG6712
KX-TG6722
KX-TG6713
KX-TG6723 KX-TG6724
A AC adaptor/
PNLV226EZ
1 2 3 4
B Telephone line cord/
PNJA1037Z (for U.K.)
1 1 1 1
C Rechargeable
batteries
*1
2 4 6 8
D
Handset cover
*2
1 2 3 4
E
Charger
*3
– 1 2 3
*1 See page 4 for replacement battery information.
*2 The handset cover comes attached to the handset.
*3 PNLC1030ZB: Black, PNLC1030ZM: Metallic grey, PNLC1030ZS: Pearl silver
n For KX-TG6761
No. Accessory item/Part number Quantity
F DECT repeater/KX-TGA405EX 1
G AC adaptor for DECT repeater/PQLV219EZ 1
AG B C D E F
Additional/replacement accessories
Please contact your nearest Panasonic dealer for sales information.
Accessory item Model number
Rechargeable
batteries
HHR-4MVE
*1
Battery type:
– Nickel metal hydride (Ni-MH)
– 2 x AAA (R03) size for each handset
DECT repeater KX-A405
*1 Replacement batteries may have a different capacity from that of the supplied batteries.
4
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
Introduction
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Expanding your phone system
Handset (optional): KX-TGA671E
You can expand your phone system by
registering optional handsets (6 max.) to a
single base unit.
R Optional handsets may be a different
colour from that of the supplied handsets.
Sales and support information
Customer Communications Centre
R For customers within the U.K.: 0844 844 3899
R For customers within Ireland: 01289 8333
R For further support on your product, please visit our website: www.panasonic.co.uk
Direct Sales at Panasonic U.K.
R Order accessory and consumable items for your product with ease and confidence by phoning
our Customer Communications Centre Monday - Thursday 9:00am - 5:30pm, Friday 9:30am 5:30pm (Excluding public holidays).
R Or go on line through our Internet Accessory ordering application at www.pas-europe.com
R Most major credit and debit cards accepted.
R All enquiries transactions and distribution facilities are provided directly by Panasonic U.K.
R It couldn’t be simpler!
R Also available through our Internet is direct shopping for a wide range of finished products.
Take a browse on our website for further details.
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
5
Introduction
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General information
R This equipment is designed for use on the U.K. and Ireland analogue telephone network.
R In the event of problems, you should contact your equipment supplier in the first instance.
Declaration of Conformity:
R Panasonic System Networks Co., Ltd. declares that this equipment is in compliance with the
essential requirements and other relevant provisions of Radio & Telecommunications Terminal
Equipment (R&TTE) Directive 1999/5/EC.
Declarations of Conformity for the relevant Panasonic products described in this manual are
available for download by visiting:
http://www.doc.panasonic.de
Contact to Authorised Representative:
Panasonic Testing Centre
Panasonic Marketing Europe GmbH
Winsbergring 15, 22525 Hamburg, Germany
For your future reference
We recommend keeping a record of the following information to assist with any repair under
warranty.
Serial No. Date of purchase
(found on the bottom of the base unit)
Name and address of dealer
Attach your purchase receipt here.
6
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
Introduction
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For your safety
To prevent severe injury and loss of life/
property, read this section carefully before
using the product to ensure proper and safe
operation of your product.
WARNING
Power connection
R Use only the power source marked on the
product.
R Do not overload power outlets and
extension cords. This can result in the risk
of fire or electric shock.
R Completely insert the AC adaptor/power
plug into the power outlet. Failure to do so
may cause electric shock and/or excessive
heat resulting in a fire.
R Regularly remove any dust, etc. from the
AC adaptor/power plug by pulling it from
the power outlet, then wiping with a dry
cloth. Accumulated dust may cause an
insulation defect from moisture, etc.
resulting in a fire.
R Unplug the product from power outlets if it
emits smoke, an abnormal smell, or makes
an unusual noise. These conditions can
cause fire or electric shock. Confirm that
smoke has stopped emitting and contact an
authorised service centre.
R Unplug from power outlets and never touch
the inside of the product if its casing has
been broken open.
R Never touch the plug with wet hands.
Danger of electric shock exists.
Installation
R To prevent the risk of fire or electrical
shock, do not expose the product to rain or
any type of moisture.
R Do not place or use this product near
automatically controlled devices such as
automatic doors and fire alarms. Radio
waves emitted from this product may cause
such devices to malfunction resulting in an
accident.
R Do not allow the AC adaptor or telephone
line cord to be excessively pulled, bent or
placed under heavy objects.
Operating safeguards
R Unplug the product from power outlets
before cleaning. Do not use liquid or
aerosol cleaners.
R Do not disassemble the product.
R Do not spill liquids (detergents, cleansers,
etc.) onto the telephone line cord plug, or
allow it to become wet at all. This may
cause a fire. If the telephone line cord plug
becomes wet, immediately pull it from the
telephone wall jack, and do not use.
Medical
R Consult the manufacturer of any personal
medical devices, such as pacemakers or
hearing aids, to determine if they are
adequately shielded from external RF
(radio frequency) energy. (The product
operates in the frequency range of
1.88 GHz to 1.90 GHz, and the RF
transmission power is 250 mW (max.).)
R Do not use the product in health care
facilities if any regulations posted in the
area instruct you not to do so. Hospitals or
health care facilities may be using
equipment that could be sensitive to
external RF energy.
CAUTION
Installation and location
R Never install telephone wiring during an
electrical storm.
R Never install telephone line jacks in wet
locations unless the jack is specifically
designed for wet locations.
R Never touch uninsulated telephone wires or
terminals unless the telephone line has
been disconnected at the network interface.
R Use caution when installing or modifying
telephone lines.
R The AC adaptor is used as the main
disconnect device. Ensure that the AC
outlet is installed near the product and is
easily accessible.
R This product is unable to make calls when:
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
7
Important Information
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– the handset batteries need recharging or
have failed.
– there is a power failure.
– the key lock feature is turned on.
Battery
R We recommend using the batteries noted
on page 4. USE ONLY rechargeable
Ni-MH batteries AAA (R03) size.
R Do not mix old and new batteries.
R Do not open or mutilate the batteries.
Released electrolyte from the batteries is
corrosive and may cause burns or injury to
the eyes or skin. The electrolyte is toxic and
may be harmful if swallowed.
R Exercise care when handling the batteries.
Do not allow conductive materials such as
rings, bracelets, or keys to touch the
batteries, otherwise a short circuit may
cause the batteries and/or the conductive
material to overheat and cause burns.
R Charge the batteries provided with or
identified for use with this product only, in
accordance with the instructions and
limitations specified in this manual.
R Only use a compatible base unit (or
charger) to charge the batteries. Do not
tamper with the base unit (or charger).
Failure to follow these instructions may
cause the batteries to swell or explode.
Important safety instructions
When using your product, basic safety
precautions should always be followed to
reduce the risk of fire, electric shock, and
injury to persons, including the following:
1. Do not use this product near water for
example, near a bathtub, washbowl,
kitchen sink, or laundry tub, in a wet
basement or near a swimming pool.
2. Avoid using a telephone (other than a
cordless type) during an electrical storm.
There may be a remote risk of electric
shock from lightning.
3. Do not use the telephone to report a gas
leak in the vicinity of the leak.
4. Use only the power cord and batteries
indicated in this manual. Do not dispose of
batteries in a fire. They may explode.
Check with local codes for possible special
disposal instructions.
SAVE THESE INSTRUCTIONS
For best performance
Base unit location/avoiding noise
The base unit and other compatible Panasonic
units use radio waves to communicate with
each other.
R For maximum coverage and noise-free
communications, place your base unit:
– at a convenient, high, and central
location with no obstructions between
the handset and base unit in an indoor
environment.
– away from electronic appliances such as
TVs, radios, personal computers,
wireless devices, or other phones.
– facing away from radio frequency
transmitters, such as external antennas
of mobile phone cell stations. (Avoid
putting the base unit on a bay window or
near a window.)
R Coverage and voice quality depends on the
local environmental conditions.
R If the reception for a base unit location is
not satisfactory, move the base unit to
another location for better reception.
Environment
R Keep the product away from electrical noise
generating devices, such as fluorescent
lamps and motors.
R The product should be kept free from
excessive smoke, dust, high temperature,
and vibration.
R The product should not be exposed to
direct sunlight.
R Do not place heavy objects on top of the
product.
R When you leave the product unused for a
long period of time, unplug the product from
the power outlet.
R The product should be kept away from heat
sources such as radiators, cookers, etc. It
8
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
Important Information
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should not be placed in rooms where the
temperature is less than 0 °C or greater
than 40 °C. Damp basements should also
be avoided.
R The maximum calling distance may be
shortened when the product is used in the
following places: Near obstacles such as
hills, tunnels, underground, near metal
objects such as wire fences, etc.
R Operating the product near electrical
appliances may cause interference. Move
away from the electrical appliances.
Routine care
R Wipe the outer surface of the product
with a soft moist cloth.
R Do not use benzine, thinner, or any
abrasive powder.
Other information
CAUTION: Risk of explosion if battery is
replaced by an incorrect type. Dispose of used
batteries according to the instructions.
Notice for product disposal, transfer,
or return
R This product can store your private/
confidential information. To protect your
privacy/confidentiality, we recommend that
you erase information such as phonebook
or caller list entries from the memory before
you dispose of, transfer, or return the
product.
Information for Users on Collection
and Disposal of Old Equipment and
used Batteries
1
2
3
These symbols (A, B, C) on the products,
packaging, and/or accompanying documents
mean that used electrical and electronic
products and batteries should not be mixed
with general household waste.
For proper treatment, recovery and recycling
of old products and used batteries, please
take them to applicable collection points, in
accordance with your national legislation and
the Directives 2002/96/EC and 2006/66/EC.
By disposing of these products and batteries
correctly, you will help to save valuable
resources and prevent any potential negative
effects on human health and the environment
which could otherwise arise from inappropriate
waste handling.
For more information about collection and
recycling of old products and batteries, please
contact your local municipality, your waste
disposal service or the point of sale where you
purchased the items.
Penalties may be applicable for incorrect
disposal of this waste, in accordance with
national legislation.
For business users in the European
Union
If you wish to discard electrical and electronic
equipment, please contact your dealer or
supplier for further information.
Information on Disposal in other
Countries outside the European Union
These symbols (A, B, C) are only valid in
the European Union. If you wish to discard
these items, please contact your local
authorities or dealer and ask for the correct
method of disposal.
Note for the battery symbol
This symbol (B) might be used in
combination with a chemical symbol (C). In
this case it complies with the requirement set
by the Directive for the chemical involved.
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
9
Important Information
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Specifications
R Standard:
DECT (Digital Enhanced Cordless
Telecommunications),
GAP (Generic Access Profile)
R Frequency range:
1.88 GHz to 1.90 GHz
R RF transmission power:
Approx. 10 mW (average power per
channel)
R Power source:
220–240 V AC, 50/60 Hz
R Power consumption:
Base unit*1:
Standby: Approx. 0.38 W
Maximum: Approx. 2.4 W
Base unit*2:
Standby: Approx. 0.48 W
Maximum: Approx. 2.5 W
Charger:
Standby: Approx. 0.1 W
Maximum: Approx. 1.8 W
R Operating conditions:
0 °C–40 °C, 20 %–80 % relative air
humidity (dry)
*1 KX-TG6711 series: page 3
*2 KX-TG6721 series: page 3
Note:
R Design and specifications are subject to
change without notice.
R The illustrations in these instructions may
vary slightly from the actual product.
10
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
Important Information
TG67xxE(en)_0802_ver102.pdf 10 2012/08/02 16:27:44
Setting up
Connections
R Use only the supplied Panasonic AC
adaptor PNLV226E.
R When mounting the unit on a wall, see
page 18.
n Base unit
*DSL/ADSL filter (not supplied) is required if
you have DSL/ADSL service.
“Click”
To telephone line
(DSL/ADSL filter*)
Press plug firmly.
To power outlet
IncorrectCorrect
Use only the supplied
telephone line cord.
Hook
n Charger
To power outlet
Hooks
Battery installation
R USE ONLY Ni-MH batteries AAA (R03)
size.
R Do NOT use Alkaline/Manganese/Ni-Cd
batteries.
R Confirm correct polarities (
, ).
Rechargeable Ni-MH ONLY
R When the date and time setting is
displayed, see page 16.
Battery charging
Charge for about 7 hours.
R When the batteries are fully charged,
“Fully charged” is displayed.
Confirm “Charging” is displayed.
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
11
Getting Started
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Note when setting up
Note for connections
R The AC adaptor must remain connected at
all times. (It is normal for the adaptor to feel
warm during use.)
R The AC adaptor should be connected to a
vertically oriented or floor-mounted AC
outlet. Do not connect the AC adaptor to a
ceiling-mounted AC outlet, as the weight of
the adaptor may cause it to become
disconnected.
During a power failure
The unit will not work during a power failure.
We recommend connecting a corded-type
telephone (without AC adaptor) to the same
telephone line or to the same telephone line
jack using a T-adaptor. Your Panasonic sales
shop can offer you more information about
connection possibilities.
Note for battery installation
R Use the supplied rechargeable batteries.
For replacement, we recommend using the
Panasonic rechargeable batteries noted on
page 4, 8.
R Wipe the battery ends (
, ) with a dry
cloth.
R Avoid touching the battery ends
(
, ) or the unit contacts.
Note for battery charging
R It is normal for the handset to feel warm
during charging.
R Clean the charge contacts of the handset,
base unit, and charger with a soft and dry
cloth once a month. Before cleaning the
unit, disconnect from power outlets and any
telephone line cords. Clean more often if
the unit is exposed to grease, dust, or high
humidity.
Battery level
Icon Battery level
High
Medium
Low
Needs charging.
Panasonic Ni-MH battery
performance (supplied batteries)
Operation Operating time
In continuous use 15 hours max.
Not in use (standby) 170 hours max.
Note:
R It is normal for batteries not to reach full
capacity at the initial charge. Maximum
battery performance is reached after a few
complete cycles of charge/discharge (use).
R Actual battery performance depends on
usage and ambient environment.
R Even after the batteries are fully charged,
the handset can be left on the base unit or
charger without any ill effect on the
batteries.
R The battery level may not be displayed
correctly after you replace the batteries. In
this case, place the handset on the base
unit or charger and let it charge for at least
7 hours.
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Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
Getting Started
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Controls
Handset
B C
A
H
I
J
L
E
G
K
D
F
MSmart functionN (Top Key)
Smart function indicator
Secure grip
R Secure grip offers support when you
cradle the handset between your
shoulder and ear.
Speaker
M N (Speakerphone)
M N (Talk)
Dial keypad
Receiver
Display
MR/ECON
R: Recall/Flash
ECO: Eco mode shortcut key
M N (Off/Power)
Microphone
Charge contacts
n Control type
Soft keys
The handset features 3 soft keys. By
pressing a soft key, you can select the
feature shown directly above it on the
display.
Navigator key
– MDN, MCN, MFN, or MEN: Scroll through
various lists and items.
–
(Volume: MDN or MCN): Adjust the
receiver or speaker volume while talking.
– MFN (
: Caller list): View the caller list.
– MEN (T: Redial): View the redial list.
Base unit
n KX-TG6711 series: page 3
BA
Charge contacts
M N (Locator)
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
13
Getting Started
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n KX-TG6721 series: page 3
A B EC D
GHFI
Charge contacts
Speaker
MnN (Stop)
M N (Erase)
Message counter
MjN/MkN (Volume up/down)
M N/M N (Repeat/Skip)
M N (Play)
Message indicator
M N (Locator)
M N (Answer on)
Answer on indicator
Display
Handset display items
Item Meaning
Range status: The more bars
visible, the closer the handset
is to the base unit.
Out of base unit range
Paging, intercom mode
Speakerphone is on.
(page 19)
The line is in use.
R When flashing slowly: The
call is put on hold.
R When flashing rapidly: An
incoming call is now being
received.
Missed call*1 (page 33)
The base unit transmission
power is set to “Low”.
(page 17)
The LCD and key backlight is
off. (page 26)
R When displayed next to the
battery icon: Answering
system is on.*2 (page 35)
R When displayed with a
number:
New messages have been
recorded.*2 (page 36)
“Greeting Only” is
selected as the caller’s
recording time. In this case,
the answering system
answers calls with a greeting
message and caller
messages are not recorded.
*2
(page 39)
Battery level
Alarm is on. (page 29)
Equalizer is set. (page 20)
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Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
Getting Started
TG67xxE(en)_0802_ver102.pdf 14 2012/08/02 16:27:45
Item Meaning
Privacy mode is on.
(page 27)
Ringer volume is off.
(page 26)
Night mode is on. (page 29)
Blocked call*1 (page 30,
33)
New voice mail message
received.*3 (page 40)
Line in
use
Someone is using the line.
IN USE
Answering system is being
used by another handset or
the base unit.
*2
*1 Caller ID subscribers only
*2 KX-TG6721 series: page 3
*3 Voice mail subscribers only
Base unit display items
n KX-TG6721 series: page 3
Item Meaning
- - “Greeting Only” is
selected as the caller’s
recording time. In this case,
the answering system
answers calls with a greeting
message and caller
messages are not recorded.
(page 39)
Handset soft key icons
Icon Action
Returns to the previous screen or
outside call.
Displays the menu.
Accepts the current selection.
Displays a previously dialled
phone number.
Makes a call. (page 19)
Icon Action
Temporarily turns off the ringer
for incoming calls. (page 20)
Sets 24-hour or 12-hour clock
format. (page 16)
Places a call on hold.
Opens the phonebook.
Allows you to edit phone
numbers. (page 30, 34)
Adds new entry. (page 22, 30)
Displays the character entry
mode for phonebook search.
(page 22)
Turns the key lock feature off.
(page 21)
Stops alarm. (page 29)
Snooze button on the alarm.
(page 29)
Selects a character entry mode.
Selects entries or handsets.
(page 17, 29)
Stops recording or playback.
*1
Stores phone numbers.
(page 30, 34)
Inserts a dialling pause.
Erases the selected item or
returns to the outside call.
Allows you to make an intercom
call. (page 41)
Erases a number/character.
Puts the call on mute.
*1 KX-TG6721 series: page 3
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
15
Getting Started
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Handset main menu icons
The following icons are shown when you
press
(middle soft key) in standby mode.
Icon Feature
Caller List
Answer System
*1
Time Settings
Intercom
Initial Setup
Ringer Setup
Caller Barred
*2
*1 KX-TG6721 series: page 3
*2 KX-TG6711 series: page 3
Turning the power on/off
Power on
Press M
N for about 1 second.
Power off
Press M
N for about 2 seconds.
Initial settings
n Direct command code:
Programmable settings can be accessed by
pressing
, # and then the
corresponding code on the dial keypad
(page 24).
Example: Press
#101.
n Symbol meaning:
Example: MbN: “Off”
Press MCN or MDN to select the words in
quotations.
Display language
1
#110
2 MbN: Select your desired language. a
3 M N
Date and time
Important:
R When you install the batteries for the first
time, the handset may prompt you to set
date and time. First press , then
proceed to step 2.
1
#101
2 Enter the current date, month, and year.
a
Example: 15 July, 2012
15 07 12
3 Enter the current hour and minute.
Example: 9:30
09 30
R You can select 24-hour or 12-hour
clock format (“AM” or “PM”) by
pressing
.
4
a M N
Note:
R The date and time may be incorrect after a
power failure. In this case, set the date and
time again.
Smart function key (Top Key)
The smart function key (Top Key) is located
on the top of the handset and informs you with
its flashing to allow you to activate the
following features by simply pressing this key.
n When the smart function indicator
flashes rapidly, you can:
– Answer the call (outside call, intercom).
(page 19, 41)
– Stop the alarm sound. (page 29)
– Stop paging. (page 41)
n When the smart function indicator
flashes slowly in standby mode, you can:
– Listen to new messages.*1 (page 37)
16
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
Getting Started
TG67xxE(en)_0802_ver102.pdf 16 2012/08/02 16:27:45
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