PANASONIC KXTG6411FX, KXTG6412FX, KXTG6421FX User Manual
TG6411-6421FX(e).book Page 1 Friday, February 27, 2009 11:44 AM
Operating Instructions
Digital Cordless Phone
Model No. KX-TG6411FX
KX-TG6412FX
Digital Cordless Answering System
Model No. KX-TG6421FX
Model shown is KX-TG6411.
Thank you for purchasing a Panasonic product.
This unit is compatible with Caller ID and SMS. You must subscribe to the
appropriate service offered by your service provider/telephone company.
Charge the batteries for about 7 hours before initial use.
To use this unit in your country, first change the unit’s region setting
to match your country (page 25). Change the unit’s display language
as needed (page 16).
(For Czech and Slovakia)
This cordless telephone is possible to use according to General licence
No.: VO-R/8/08.2005-23 (for Czech), VPR-7/2001 (for Slovakia).
Please read these operating instructions before using the unit and save
them for future reference.
TG6411-6421FX(e).book Page 2 Friday, February 27, 2009 11:44 AM
Table of Contents
Introduction
Model composition . . . . . . . . . . . . . . . 3
Accessory information . . . . . . . . . . . . . 4
General information. . . . . . . . . . . . . . . 5
Important Information
For your safety . . . . . . . . . . . . . . . . . . 7
Important safety instructions . . . . . . . . 8
For best performance . . . . . . . . . . . . . 8
Specifications . . . . . . . . . . . . . . . . . . . 9
Getting Started
Setting up . . . . . . . . . . . . . . . . . . . . . 11
Note when setting up. . . . . . . . . . . . . 12
Controls. . . . . . . . . . . . . . . . . . . . . . . 13
Display. . . . . . . . . . . . . . . . . . . . . . . . 14
Turning the power on/off . . . . . . . . . . 15
Initial settings. . . . . . . . . . . . . . . . . . . 15
Making/Answering Calls
Making calls. . . . . . . . . . . . . . . . . . . . 17
Answering calls . . . . . . . . . . . . . . . . . 17
Useful features during a call . . . . . . . 18
Key lock. . . . . . . . . . . . . . . . . . . . . . . 19
Phonebook
Handset phonebook . . . . . . . . . . . . . 20
Copying phonebook entries. . . . . . . . 21
Answering System
Answering system . . . . . . . . . . . . . . 35
Turning the answering system on/off 35
Greeting message . . . . . . . . . . . . . . 36
Listening to messages using the base
unit . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Listening to messages using the
handset. . . . . . . . . . . . . . . . . . . . . . . 37
Remote operation. . . . . . . . . . . . . . . 38
Answering system settings . . . . . . . . 39
Voice Mail Service
Voice mail service. . . . . . . . . . . . . . . 41
Intercom/Locator
Intercom . . . . . . . . . . . . . . . . . . . . . . 42
Handset locator . . . . . . . . . . . . . . . . 42
Transferring calls, conference calls . 42
Useful Information
Character entry. . . . . . . . . . . . . . . . . 44
Error messages . . . . . . . . . . . . . . . . 47
Troubleshooting . . . . . . . . . . . . . . . . 48
Wall mounting . . . . . . . . . . . . . . . . . . 54
Index
Index. . . . . . . . . . . . . . . . . . . . . . . . . 55
Programming
Programmable settings . . . . . . . . . . . 22
Special programming . . . . . . . . . . . . 25
Registering a unit . . . . . . . . . . . . . . . 27
Caller ID Service
Using Caller ID service . . . . . . . . . . . 29
Caller list . . . . . . . . . . . . . . . . . . . . . . 29
SMS (Short Message Service)
Using SMS . . . . . . . . . . . . . . . . . . . . 31
Turning SMS on/off . . . . . . . . . . . . . . 31
Storing SMS message centre numbers
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Sending a message. . . . . . . . . . . . . . 32
Receiving a message . . . . . . . . . . . . 33
SMS settings . . . . . . . . . . . . . . . . . . . 34
2
TG6411-6421FX(e).book Page 3 Friday, February 27, 2009 11:44 AM
Model composition
Introduction
Series Model No.
KX-TG6411
series
KX-TG6421
series
L The suffix (FX) in the following model numbers will be omitted in these instructions:
KX-TG6411FX/KX-TG6412FX/KX-TG6421FX
Feature differences
Series Answering system
KX-TG6411 series – r
KX-TG6421 series rr
*1 Intercom calls can be made between the handsets by purchasing and registering
one or more optional handsets (page 5).
KX-TG6411 KX-TG6411 KX-TGA641 1
KX-TG6412 KX-TG6411 KX-TGA641 2
KX-TG6421 KX-TG6421 KX-TGA641 1
Base unit Handset
Part No. Part No. Quantity
Intercom
Between handsets
*1
*1
3
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Introduction
Accessory information
Supplied accessories
Quantity
No. Accessory item/Part number
1 AC adaptor/PQLV219CE 1 2
2 Telephone line cord 1 1
3 Rechargeable batteries
HHR-55AAAB or N4DHYYY00005
4 Handset cover
5 Charger — 1
*1 See page 4 for replacement battery information.
*2 The handset cover comes attached to the handset.
12345
*2
*1
/
KX-TG6411
KX-TG6421
24
12
KX-TG6412
Additional/replacement accessories
Please contact your nearest Panasonic dealer for sales information.
Accessory item Model number
Rechargeable
batteries
DECT repeater KX-A272
*1 Replacement batteries may have a different capacity from that of the supplied
batteries.
P03P, HHR-4MRE, or HHR-4MPT
Battery type:
– Nickel metal hydride (Ni-MH).
– 2 x AAA (R03) size for each handset.
4
*1
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Expanding your phone system
Introduction
You can expand your phone system by
registering optional handsets (6 max.)
to a single base unit.
Handset (optional): KX-TGA641FX
General information
L This equipment is designed for use on the Czech and Slovakia analogue
telephone network.
L In the event of problems, you should contact your equipment supplier in the first
instance.
L For use in other countries, please contact your equipment supplier.
Declaration of Conformity:
L Panasonic Communications Co., Ltd. declares that this equipment is in
compliance with the essential requirements and other relevant provisions of Radio
& Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC.
Declarations of Conformity for the relevant Panasonic products described in this
manual are available for download by visiting:
http://www.doc.panasonic.de
Contact to Authorised Representative:
Panasonic Testing Centre
Panasonic Marketing Europe GmbH
Winsbergring 15, 22525 Hamburg, Germany
5
TG6411-6421FX(e).book Page 6 Friday, February 27, 2009 11:44 AM
Introduction
For your future reference
We recommend keeping a record of the following information to assist with any repair
under warranty.
Serial No. Date of purchase
(found on the bottom of the base unit)
Name and address of dealer
Attach your purchase receipt here.
6
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Operating safeguards
For your safety
To prevent severe injury and loss of
life/property, read this section carefully before
using the product to ensure proper and safe
operation of your product.
WARNING
Power connection
L Use only the power source marked on the
product.
L Do not overload power outlets and
extension cords. This can result in the risk
of fire or electric shock.
L Completely insert the AC adaptor/power
plug into the power outlet. Failure to do so
may cause electric shock and/or excessive
heat resulting in a fire.
L Regularly remove any dust, etc. from the
AC adaptor/power plug by pulling it from the
power outlet, then wiping with a dry cloth.
Accumulated dust may cause an insulation
defect from moisture, etc. resulting in a fire.
L Unplug the product from power outlets if it
emits smoke, an abnormal smell, or makes
an unusual noise. These conditions can
cause fire or electric shock. Confirm that
smoke has stopped emitting and contact an
authorised service centre.
L Unplug from power outlets and never touch
the inside of the product if its casing has
been broken open.
L Never touch the plug with wet hands.
Danger of electric shock exists.
Installation
L To prevent the risk of fire or electrical shock,
do not expose the product to rain or any
type of moisture.
L Do not place or use this product near
automatically controlled devices such as
automatic doors and fire alarms. Radio
waves emitted from this product may cause
such devices to malfunction resulting in an
accident.
L Do not allow the AC adaptor or telephone
line cord to be excessively pulled, bent or
placed under heavy objects.
L Unplug the product from power outlets
before cleaning. Do not use liquid or
aerosol cleaners.
L Do not disassemble the product.
L Do not spill liquids (detergents, cleansers,
etc.) onto the telephone line cord plug, or
allow it to become wet at all. This may
cause a fire. If the telephone line cord plug
becomes wet, immediately pull it from the
telephone wall jack, and do not use.
Medical
L Consult the manufacturer of any personal
medical devices, such as pacemakers or
hearing aids, to determine if they are
adequately shielded from external RF
(radio frequency) energy. (The product
operates in the frequency range of 1.88
GHz to 1.90 GHz, and the RF transmission
power is 250 mW (max.).)
L Do not use the product in health care
facilities if any regulations posted in the
area instruct you not to do so. Hospitals or
health care facilities may be using
equipment that could be sensitive to
external RF energy.
CAUTION
Installation and relocation
L Never install telephone wiring during an
electrical storm.
L Never install telephone line jacks in wet
locations unless the jack is specifically
designed for wet locations.
L Never touch uninsulated telephone wires or
terminals unless the telephone line has
been disconnected at the network interface.
L Use caution when installing or modifying
telephone lines.
L The AC adaptor is used as the main
disconnect device. Ensure that the AC
outlet is installed near the product and is
easily accessible.
L This product is unable to make calls when:
– the handset batteries need recharging or
have failed.
– there is a power failure.
– the key lock feature is turned on.
Important Information
7
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Important Information
Battery
L We recommend using the batteries noted
on page 4. USE ONLY rechargeable Ni-
MH batteries AAA (R03) size.
L Do not mix old and new batteries.
L Do not open or mutilate the batteries.
Released electrolyte from the batteries is
corrosive and may cause burns or injury to
the eyes or skin. The electrolyte is toxic and
may be harmful if swallowed.
L Exercise care when handling the batteries.
Do not allow conductive materials such as
rings, bracelets, or keys to touch the
batteries, otherwise a short circuit may
cause the batteries and/or the conductive
material to overheat and cause burns.
L Charge the batteries provided with or
identified for use with this product only, in
accordance with the instructions and
limitations specified in this manual.
L Only use a compatible base unit (or
charger) to charge the batteries. Do not
tamper with the base unit (or charger).
Failure to follow these instructions may
cause the batteries to swell or explode.
For best performance
Base unit location/avoiding noise
The base unit and other compatible Panasonic
units use radio waves to communicate with
each other.
L For maximum coverage and noise-free
communications, place your base unit:
– at a convenient, high, and central
location with no obstructions between
the handset and base unit in an indoor
environment.
– away from electronic appliances such as
TVs, radios, personal computers,
wireless devices, or other phones.
– facing away from radio frequency
transmitters, such as external antennas
of mobile phone cell stations. (Avoid
putting the base unit on a bay window or
near a window.)
L Coverage and voice quality depends on the
local environmental conditions.
L If the recep tion for a base unit location is not
satisfactory, move the base unit to another
location for better reception.
Important safety
instructions
When using your product, basic safety
precautions should always be followed to
reduce the risk of fire, electric shock, and
injury to persons, including the following:
1. Do not use this product near water for
example, near a bathtub, washbowl,
kitchen sink, or laundry tub, in a wet
basement or near a swimming pool.
2. Avoid using a telephone (other than a
cordless type) during an electrical storm.
There may be a remote risk of electric
shock from lightning.
3. Do not use the telephone to report a gas
leak in the vicinity of the leak.
4. Use only the power cord and batteries
indicated in this manual. Do not dispose of
batteries in a fire. They may explode.
Check with local codes for possible special
disposal instructions.
SAVE THESE INSTRUCTIONS
8
Environment
L Keep the p roduct away from electrical noise
generating devices, such as fluorescent
lamps and motors.
L The product should be kept free from
excessive smoke, dust, high temperature,
and vibration.
L The product should not be exposed to direct
sunlight.
L Do not place heavy objects on top of the
product.
L When you leave the product unused for a
long period of time, unplug the product from
the power outlet.
L The product should be kept away from heat
sources such as radiators, cookers, etc. It
should not be placed in rooms where the
temperature is less than 0 ° C or greater
than 40 ° C. Damp basements should also
be avoided.
L The maximum calling distance may be
shortened when the product is used in the
following places: Near obstacles such as
hills, tunnels, underground, near metal
objects such as wire fences, etc.
TG6411-6421FX(e).book Page 9 Friday, February 27, 2009 11:44 AM
L Operating the product near electrical
appliances may cause interference. Move
away from the electrical appliances.
Penalties may be applicable for incorrect
disposal of this waste, in accordance with
national legislation.
Important Information
Routine care
L Wipe the outer surface of the product
with a soft moist cloth.
L Do not use benzine, thinner, or any
abrasive powder.
Notice for product disposal, transfer, or
return
L This product can store your private/
confidential information. To protect your
privacy/confidentiality, we recommend that
you erase information such as phonebook
or caller list entries from the memory before
you dispose of, transfer, or return the
product.
Information for Users on Collection and
Disposal of Old Equipment and used
Batteries
1
These symbols (1, 2, 3) on the products,
packaging, and/or accompanying documents
mean that used electrical and electronic
products and batteries should not be mixed
with general household waste.
For proper treatment, recovery and recycling
of old products and used b atteries, please take
them to applicable collection points, in
accordance with your national legislation and
the Directives 2002/96/EC and 2006/66/EC.
By disposing of these products and batteries
correctly, you will help to save valuable
resources and prevent any potential negative
effects on human health and the environment
which could otherwi se arise from inappropriate
waste handling.
For more information about collection and
recycling of old products and batteries, please
contact your local municipality, your waste
disposal service or the point of sale where you
purchased the items.
2
3
For business users in the European Union
If you wish to discard electrical and electronic
equipment, please contact your dealer or
supplier for further information.
Information on Disposal in other Countries
outside the European Union
These symbols (1, 2, 3) are only valid in the
European Union. If you wish to discard these
items, please contact your local authorities or
dealer and ask for the correct method of
disposal.
Note for the battery symbol
This symbol (2) might be used in combination
with a chemical symbol (3). In this case it
complies with the requirement set by the
Directive for the chemical involved.
Specifications
■ Standard:
DECT (Digital Enhanced
Cordless Telecommunications),
GAP (Generic Access Profile)
■ Frequency range:
1.88 GHz to 1.90 GHz
■ RF transmission power:
Approx. 10 mW (average power per
channel)
■ Power source:
220–240 V AC, 50 Hz
■ Power consumption:
Base unit
Standby: Approx. 0.7 W
Maximum: Approx. 3.8 W
Base unit
Standby: Approx. 0.8 W
Maximum: Approx. 4.2 W
Charger:
Standby: Approx. 0.2 W
Maximum: Approx. 3.2 W
■ Operating conditions:
0 ° C – 40 ° C, 20 % – 80 % relative air
humidity (dry)
*1 KX-TG6411/KX-TG6412
*2 KX-TG6421
*1
:
*2
:
9
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Important Information
Note:
L Design and specifications are subject to
change without notice.
L The illustrations in these instructions may
vary slightly from the actual product.
10
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L Do NOT use alkaline/Manganese/Ni-
Setting up
Cd batteries.
L Confirm correct polarities (S, T).
Connections
L Use only the supplied Panasonic AC
adaptor PQLV219CE.
■ Base unit
Press plug firmly.
“Click”
Rechargeable Ni-MH ONLY
Hooks
Use only the
supplied
telephone
line cord.
To telephone line
DSL/ADSL filter*
(Not supplied)
Correct Wrong
Base
unit
(220-240 V
AC, 50 Hz)
“Click”
Base
unit
L When the language selection is
displayed, see page 16.
Battery charge
Charge for about 7 hours.
L When the batteries are fully charged,
the charge indicator goes off.
Getting Started
*For DSL/ADSL service users
■ Charger
Hooks
(220-240 V AC, 50 Hz)
Battery installation
L USE ONLY Ni-MH batteries AAA
(R03) size.
Confirm
“Charging” is displayed.
Charge indicator
11
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Getting Started
Battery level
Note when setting up
Note for connections
L The AC adaptor must remain
connected at all times. (It is normal for
the adaptor to feel warm during use.)
L The AC adaptor should be connected
to a vertically oriented or floormounted AC outlet. Do not connect
the AC adaptor to a ceiling-mounted
AC outlet, as the weight of the adaptor
may cause it to become disconnected.
During a power failure
The unit will not work during a power
failure. We recommend connecting a
corded-type telephone (without AC
adaptor) to the same telephone line or to
the same telephone line jack, if you have
such a telephone jack in your house.
Note for battery installation
L Use the supplied rechargeable
batteries. For replacement, we
recommend using the Panasonic
rechargeable batteries noted on page
4, 8.
L Wipe the battery ends (S, T) with a
dry cloth.
L Avoid touching the battery ends
(S, T) or the unit contacts.
Note for battery charge
L It is normal for the handset to feel
warm during charging.
L Clean the charge contacts of the
handset, base unit, and charger with a
soft and dry cloth once a month. Clean
more often if the unit is exposed to
grease, dust, or high humidity.
Icon Battery level
& High
( Medium
) Low
0)4 Needs charging.
Panasonic Ni-MH battery
performance (supplied batteries)
Operation Operating time
In continuous
use
Not in use
(standby)
Note:
L It is normal for batteries not to reach
full capacity at the initial charge.
Maximum battery performance is
reached after a few complete cycles of
charge/discharge (use).
L Actual battery performance depends
on a combination of how often the
handset is in use and how often it is
not in use (standby).
L Even after the handset is fully
charged, the handset can be left on
the base unit or charger without any ill
effect on the batteries.
L The battery level may not be
displayed correctly after you replace
the batteries. In this case, place the
handset on the base unit or charger
and let it charge for at least 7 hours.
18 hours max.
170 hours max.
12
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K Charge contacts
F
G
H
I
■ Control type
A Soft keys
The handset features 3 soft keys. By
pressing a soft key, you can select the
feature shown directly above it on the
display.
B Navigator key/? (Volume) key
By pressing this key ({^} or {V})
repeatedly, you can:
– scroll through (up or down) various
lists or items
– adjust the receiver or speaker
volume (up or down) while talking
– move the cursor (left or right) to edit
number or name
Controls
Handset
A
B
C
D
Base unit
■ KX-TG6411/KX-TG6412
E
J
K
Getting Started
BA
A
B
A Charge indicator
Ringer indicator
B Speaker
C {C} (Talk)
D {s} (Speakerphone)
E Dial keypad
F Receiver
G Display
H {ih} (Off/Power)
I {R/E}
R: Recall/Flash
E: Alarm shortcut key
J Microphone
A {x} (Locator)
B Charge contacts
13
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Getting Started
■ KX-TG6421
A B
DC E F G
H
A Charge contacts
B Speaker
C {4} (Erase)
D {■} (Stop)
E {^}/{V} (Volume up/down)
{7}/{8} (Repeat/Skip)
F {6} (Play)
Message indicator
G {x} (Locator)
H {s} (Answer on)
Answer on indicator
Display
Handset display items
Item Meaning
w Within range of a base
x Paging, intercom mode.
k Handset is on an outside
y Missed call
unit
L When flashing:
Handset is searching
for base unit. (page
50)
call.
*1
(page 29)
Item Meaning
D When displayed next to
the battery icon:
Answering system is
*2
(page 35)
on.
u When displayed with a
number: New messages
have been recorded.
(page 37)
d Answering system
answers calls with a
greeting message and
caller messages are not
recorded.
*2
(“Caller’s
recording time”, page
40)
& Battery level
E Alarm is on. (page 25)
: Privacy mode is on.
(page 23)
~ Ringer volume is off.
(page 23)
7 Blocked call
*1, *2
(page 26, 29)
h New SMS message
received.
*3
(page 33)
# New voice mail
message received.
(page 41)
L Someone is using the
line.
L Answering system is
being used by another
handset or the base
*2
unit.
*1 Caller ID subscribers only
*2 KX-TG6421
*3 SMS users only
*4 Voice mail subscribers only
*2
*4
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Soft key icons
Icon Action
U Returns to the previous
8 Displays the menu.
M Accepts the current
j Displays a previously
n Opens the phonebook.
~ Stores phone numbers in
( Displays the character
& Turns the key lock feature
/ Selects a character entry
O Stops recording or
l Inserts a dialling pause.
W Erases the selected item.
4 Allows you to make an
9 Switches the screen. (page
^ Erases a number/character.
1 Puts the call on mute.
screen.
selection.
dialled phone number.
*1
the call barred list.
26)
entry mode for phonebook
search. (page 20)
off. (page 19)
mode.
playback.
intercom call.
29)
*1
(page
Turning the power on/off
Power on
Press {ih} for about 1 second.
Power off
Press {ih} for about 2 seconds.
Initial settings
Symbol meaning:
Example: {V}/{^}: “Off”
Press {V} or {^} to select the words
in quotations.
Region settings
You can set the unit to use settings that
match your country (page 25). The
display language and other settings will
change accordingly.
Note:
L The display language only changes
(to the selected country’s default
setting) for the handset used to select
the region setting. You must change
the display language for all other
handsets separately.
Getting Started
*1 KX-TG6421
15
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Getting Started
Display language
Important:
L When the language selection is
displayed after installing the
batteries for the first time, perform
step 5.
16 display languages are available.
1 8 (middle soft key)
2 {V}/{^}: “Handset Setup” i
M
3 {V}/{^}: “Display Setup” i
M
4 {V}/{^}: “Language” i M
5 {V}/{^}: Select your desired
language. i M i {ih}
If you select a language you cannot
read
1 {ih} i 8
2 Proceed with the operation for your
model.
■ KX-TG6411/KX-TG6412
{^} 3 times i M
■ KX-TG6421
{^} 4 times i M
3 {V} 2 times i M 2 times i
{V}/{^}: Select your desired
language. i M i {ih}
Dialling mode
If you cannot make calls, change this
setting according to your telephone line
service. The default setting is “Tone”.
“Tone”: For tone dial service.
“Pulse”: For rotary/pulse dial service.
1 8 (middle soft key)
2 {V}/{^}: “Base Unit Setup” i
M
3 {V}/{^}: “Dial Mode” i M
4 {V}/{^}: Select the desired setting.
i M i {ih}
Date and time
8 (middle soft key)
1
2 {V}/{^}: “Handset Setup” i
M
3 {V}/{^}: “Time Settings” i
M
4 {V}/{^}: “Set Date/Time” i
M
5 Enter the current date, month, and
year. i M
Example: 15 July, 2009
{1}{5} {0}{7} {0}{9}
6 Enter the current hour and minute.
Example: 9:30
{0}{9} {3}{0}
L You can select 24-hour or 12-hour
clock format (“AM” or “PM”) by
pressing {*}.
7 M i {ih}
Note:
L To correct a digit, press {^} or {V} to
move the cursor to the digit, then
make the correction.
L The date and time may be incorrect
after a power failure. In this case, set
the date and time again.
16
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Making/Answering Calls
3 {V}/{^}: “Yes” i M i {ih}
Making calls
1 Lift the handset and dial the phone
number.
L To correct a digit, press ^.
2 {C}
3 When you finish talking, press
{ih} or place the handset on the
base unit or charger.
Using the speakerphone
1 Dial the phone number and press
{s}.
L Speak alternately with the other
party.
2 When you finish talking, press
{ih}.
Note:
L For best performance, use the
speakerphone in a quiet environment.
L To switch back to the receiver, press
{C}.
Adjusting the receiver or speaker
volume
Press {^} or {V} repeatedly while
talking.
Making a call using the redial list
The last 10 phone numbers dialled are
stored in the redial list (each 24 digits
max.).
1 j (right soft key)
2 {V}/{^}: Select the desired phone
number.
3 {C}
Erasing a number in the redial list
Pause (for PBX/long distance service
users)
A pause is sometimes required when
making calls using a PBX or long
distance service. When storing a calling
card access number and/or PIN in the
phonebook, a pause is also needed
(page 21).
Example: If you need to dial the line
access number “0” when making outside
calls with a PBX:
1 {0} i l
2 Dial the phone number. i {C}
Note:
L A 3 second pause is inserted each
time l is pressed. Repeat as
needed to create longer pauses.
Answering calls
When a call is being received, the ringer
indicator on the handset flashes.
1 Lift the handset and press {C} or
{s} when the unit rings.
L You can also answer the call by
pressing any dial key from {0} to
{9}, {*}, or {#}. (Any key
answer feature)
2 When you finish talking, press
{ih} or place the handset on the
base unit or charger.
Auto talk
You can answer calls simply by lifting the
handset off the base unit or charger. You
do not need to press {C}. To turn this
feature on, see page 22.
1 j (right soft key)
2 {V}/{^}: Select the desired phone
number. i 8 i M
17
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