TG6411-6421FX(e).book Page 1 Friday, February 27, 2009 11:44 AM
Operating Instructions
Digital Cordless Phone
Model No.KX-TG6411FX
KX-TG6412FX
Digital Cordless Answering System
Model No.KX-TG6421FX
Model shown is KX-TG6411.
Thank you for purchasing a Panasonic product.
This unit is compatible with Caller ID and SMS. You must subscribe to the
appropriate service offered by your service provider/telephone company.
Charge the batteries for about 7 hours before initial use.
To use this unit in your country, first change the unit’s region setting
to match your country (page 25). Change the unit’s display language
as needed (page 16).
(For Czech and Slovakia)
This cordless telephone is possible to use according to General licence
No.: VO-R/8/08.2005-23 (for Czech), VPR-7/2001 (for Slovakia).
Please read these operating instructions before using the unit and save
them for future reference.
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TG6411-6421FX(e).book Page 3 Friday, February 27, 2009 11:44 AM
Model composition
Introduction
SeriesModel No.
KX-TG6411
series
KX-TG6421
series
L The suffix (FX) in the following model numbers will be omitted in these instructions:
KX-TG6411FX/KX-TG6412FX/KX-TG6421FX
Feature differences
SeriesAnswering system
KX-TG6411 series–r
KX-TG6421 seriesrr
*1 Intercom calls can be made between the handsets by purchasing and registering
one or more optional handsets (page 5).
KX-TG6411KX-TG6411KX-TGA6411
KX-TG6412KX-TG6411KX-TGA6412
KX-TG6421KX-TG6421KX-TGA6411
Base unitHandset
Part No.Part No.Quantity
Intercom
Between handsets
*1
*1
3
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Introduction
Accessory information
Supplied accessories
Quantity
No. Accessory item/Part number
1AC adaptor/PQLV219CE12
2Telephone line cord11
3Rechargeable batteries
HHR-55AAAB or N4DHYYY00005
4Handset cover
5Charger—1
*1 See page 4 for replacement battery information.
*2 The handset cover comes attached to the handset.
12345
*2
*1
/
KX-TG6411
KX-TG6421
24
12
KX-TG6412
Additional/replacement accessories
Please contact your nearest Panasonic dealer for sales information.
Accessory itemModel number
Rechargeable
batteries
DECT repeaterKX-A272
*1 Replacement batteries may have a different capacity from that of the supplied
batteries.
P03P, HHR-4MRE, or HHR-4MPT
Battery type:
– Nickel metal hydride (Ni-MH).
– 2 x AAA (R03) size for each handset.
4
*1
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Expanding your phone system
Introduction
You can expand your phone system by
registering optional handsets (6 max.)
to a single base unit.
Handset (optional): KX-TGA641FX
General information
L This equipment is designed for use on the Czech and Slovakia analogue
telephone network.
L In the event of problems, you should contact your equipment supplier in the first
instance.
L For use in other countries, please contact your equipment supplier.
Declaration of Conformity:
L Panasonic Communications Co., Ltd. declares that this equipment is in
compliance with the essential requirements and other relevant provisions of Radio
& Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC.
Declarations of Conformity for the relevant Panasonic products described in this
manual are available for download by visiting:
http://www.doc.panasonic.de
Contact to Authorised Representative:
Panasonic Testing Centre
Panasonic Marketing Europe GmbH
Winsbergring 15, 22525 Hamburg, Germany
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Introduction
For your future reference
We recommend keeping a record of the following information to assist with any repair
under warranty.
Serial No.Date of purchase
(found on the bottom of the base unit)
Name and address of dealer
Attach your purchase receipt here.
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Operating safeguards
For your safety
To prevent severe injury and loss of
life/property, read this section carefully before
using the product to ensure proper and safe
operation of your product.
WARNING
Power connection
L Use only the power source marked on the
product.
L Do not overload power outlets and
extension cords. This can result in the risk
of fire or electric shock.
L Completely insert the AC adaptor/power
plug into the power outlet. Failure to do so
may cause electric shock and/or excessive
heat resulting in a fire.
L Regularly remove any dust, etc. from the
AC adaptor/power plug by pulling it from the
power outlet, then wiping with a dry cloth.
Accumulated dust may cause an insulation
defect from moisture, etc. resulting in a fire.
L Unplug the product from power outlets if it
emits smoke, an abnormal smell, or makes
an unusual noise. These conditions can
cause fire or electric shock. Confirm that
smoke has stopped emitting and contact an
authorised service centre.
L Unplug from power outlets and never touch
the inside of the product if its casing has
been broken open.
L Never touch the plug with wet hands.
Danger of electric shock exists.
Installation
L To prevent the risk of fire or electrical shock,
do not expose the product to rain or any
type of moisture.
L Do not place or use this product near
automatically controlled devices such as
automatic doors and fire alarms. Radio
waves emitted from this product may cause
such devices to malfunction resulting in an
accident.
L Do not allow the AC adaptor or telephone
line cord to be excessively pulled, bent or
placed under heavy objects.
L Unplug the product from power outlets
before cleaning. Do not use liquid or
aerosol cleaners.
L Do not disassemble the product.
L Do not spill liquids (detergents, cleansers,
etc.) onto the telephone line cord plug, or
allow it to become wet at all. This may
cause a fire. If the telephone line cord plug
becomes wet, immediately pull it from the
telephone wall jack, and do not use.
Medical
L Consult the manufacturer of any personal
medical devices, such as pacemakers or
hearing aids, to determine if they are
adequately shielded from external RF
(radio frequency) energy. (The product
operates in the frequency range of 1.88
GHz to 1.90 GHz, and the RF transmission
power is 250 mW (max.).)
L Do not use the product in health care
facilities if any regulations posted in the
area instruct you not to do so. Hospitals or
health care facilities may be using
equipment that could be sensitive to
external RF energy.
CAUTION
Installation and relocation
L Never install telephone wiring during an
electrical storm.
L Never install telephone line jacks in wet
locations unless the jack is specifically
designed for wet locations.
L Never touch uninsulated telephone wires or
terminals unless the telephone line has
been disconnected at the network interface.
L Use caution when installing or modifying
telephone lines.
L The AC adaptor is used as the main
disconnect device. Ensure that the AC
outlet is installed near the product and is
easily accessible.
L This product is unable to make calls when:
– the handset batteries need recharging or
have failed.
– there is a power failure.
– the key lock feature is turned on.
Important Information
7
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Important Information
Battery
L We recommend using the batteries noted
on page 4. USE ONLY rechargeable Ni-
MH batteries AAA (R03) size.
L Do not mix old and new batteries.
L Do not open or mutilate the batteries.
Released electrolyte from the batteries is
corrosive and may cause burns or injury to
the eyes or skin. The electrolyte is toxic and
may be harmful if swallowed.
L Exercise care when handling the batteries.
Do not allow conductive materials such as
rings, bracelets, or keys to touch the
batteries, otherwise a short circuit may
cause the batteries and/or the conductive
material to overheat and cause burns.
L Charge the batteries provided with or
identified for use with this product only, in
accordance with the instructions and
limitations specified in this manual.
L Only use a compatible base unit (or
charger) to charge the batteries. Do not
tamper with the base unit (or charger).
Failure to follow these instructions may
cause the batteries to swell or explode.
For best performance
Base unit location/avoiding noise
The base unit and other compatible Panasonic
units use radio waves to communicate with
each other.
L For maximum coverage and noise-free
communications, place your base unit:
– at a convenient, high, and central
location with no obstructions between
the handset and base unit in an indoor
environment.
– away from electronic appliances such as
TVs, radios, personal computers,
wireless devices, or other phones.
– facing away from radio frequency
transmitters, such as external antennas
of mobile phone cell stations. (Avoid
putting the base unit on a bay window or
near a window.)
L Coverage and voice quality depends on the
local environmental conditions.
L If the recep tion for a base unit location is not
satisfactory, move the base unit to another
location for better reception.
Important safety
instructions
When using your product, basic safety
precautions should always be followed to
reduce the risk of fire, electric shock, and
injury to persons, including the following:
1. Do not use this product near water for
example, near a bathtub, washbowl,
kitchen sink, or laundry tub, in a wet
basement or near a swimming pool.
2. Avoid using a telephone (other than a
cordless type) during an electrical storm.
There may be a remote risk of electric
shock from lightning.
3. Do not use the telephone to report a gas
leak in the vicinity of the leak.
4. Use only the power cord and batteries
indicated in this manual. Do not dispose of
batteries in a fire. They may explode.
Check with local codes for possible special
disposal instructions.
SAVE THESE INSTRUCTIONS
8
Environment
L Keep the p roduct away from electrical noise
generating devices, such as fluorescent
lamps and motors.
L The product should be kept free from
excessive smoke, dust, high temperature,
and vibration.
L The product should not be exposed to direct
sunlight.
L Do not place heavy objects on top of the
product.
L When you leave the product unused for a
long period of time, unplug the product from
the power outlet.
L The product should be kept away from heat
sources such as radiators, cookers, etc. It
should not be placed in rooms where the
temperature is less than 0 ° C or greater
than 40 ° C. Damp basements should also
be avoided.
L The maximum calling distance may be
shortened when the product is used in the
following places: Near obstacles such as
hills, tunnels, underground, near metal
objects such as wire fences, etc.
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L Operating the product near electrical
appliances may cause interference. Move
away from the electrical appliances.
Penalties may be applicable for incorrect
disposal of this waste, in accordance with
national legislation.
Important Information
Routine care
L Wipe the outer surface of the product
with a soft moist cloth.
L Do not use benzine, thinner, or any
abrasive powder.
Notice for product disposal, transfer, or
return
L This product can store your private/
confidential information. To protect your
privacy/confidentiality, we recommend that
you erase information such as phonebook
or caller list entries from the memory before
you dispose of, transfer, or return the
product.
Information for Users on Collection and
Disposal of Old Equipment and used
Batteries
1
These symbols (1, 2, 3) on the products,
packaging, and/or accompanying documents
mean that used electrical and electronic
products and batteries should not be mixed
with general household waste.
For proper treatment, recovery and recycling
of old products and used b atteries, please take
them to applicable collection points, in
accordance with your national legislation and
the Directives 2002/96/EC and 2006/66/EC.
By disposing of these products and batteries
correctly, you will help to save valuable
resources and prevent any potential negative
effects on human health and the environment
which could otherwi se arise from inappropriate
waste handling.
For more information about collection and
recycling of old products and batteries, please
contact your local municipality, your waste
disposal service or the point of sale where you
purchased the items.
2
3
For business users in the European Union
If you wish to discard electrical and electronic
equipment, please contact your dealer or
supplier for further information.
Information on Disposal in other Countries
outside the European Union
These symbols (1, 2, 3) are only valid in the
European Union. If you wish to discard these
items, please contact your local authorities or
dealer and ask for the correct method of
disposal.
Note for the battery symbol
This symbol (2) might be used in combination
with a chemical symbol (3). In this case it
complies with the requirement set by the
Directive for the chemical involved.
Specifications
■ Standard:
DECT (Digital Enhanced
Cordless Telecommunications),
GAP (Generic Access Profile)
■ Frequency range:
1.88 GHz to 1.90 GHz
■ RF transmission power:
Approx. 10 mW (average power per
channel)
■ Power source:
220–240 V AC, 50 Hz
■ Power consumption:
Base unit
Standby: Approx. 0.7 W
Maximum: Approx. 3.8 W
Base unit
Standby: Approx. 0.8 W
Maximum: Approx. 4.2 W
Charger:
Standby: Approx. 0.2 W
Maximum: Approx. 3.2 W
■ Operating conditions:
0 ° C – 40 ° C, 20 % – 80 % relative air
humidity (dry)
*1 KX-TG6411/KX-TG6412
*2 KX-TG6421
*1
:
*2
:
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Important Information
Note:
L Design and specifications are subject to
change without notice.
L The illustrations in these instructions may
vary slightly from the actual product.
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L Do NOT use alkaline/Manganese/Ni-
Setting up
Cd batteries.
L Confirm correct polarities (S, T).
Connections
L Use only the supplied Panasonic AC
adaptor PQLV219CE.
■ Base unit
Press plug firmly.
“Click”
Rechargeable Ni-MH ONLY
Hooks
Use only the
supplied
telephone
line cord.
To telephone line
DSL/ADSL filter*
(Not supplied)
CorrectWrong
Base
unit
(220-240 V
AC, 50 Hz)
“Click”
Base
unit
L When the language selection is
displayed, see page 16.
Battery charge
Charge for about 7 hours.
L When the batteries are fully charged,
the charge indicator goes off.
Getting Started
*For DSL/ADSL service users
■ Charger
Hooks
(220-240 V AC, 50 Hz)
Battery installation
L USE ONLY Ni-MH batteries AAA
(R03) size.
Confirm
“Charging” is displayed.
Charge indicator
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Getting Started
Battery level
Note when setting up
Note for connections
L The AC adaptor must remain
connected at all times. (It is normal for
the adaptor to feel warm during use.)
L The AC adaptor should be connected
to a vertically oriented or floormounted AC outlet. Do not connect
the AC adaptor to a ceiling-mounted
AC outlet, as the weight of the adaptor
may cause it to become disconnected.
During a power failure
The unit will not work during a power
failure. We recommend connecting a
corded-type telephone (without AC
adaptor) to the same telephone line or to
the same telephone line jack, if you have
such a telephone jack in your house.
Note for battery installation
L Use the supplied rechargeable
batteries. For replacement, we
recommend using the Panasonic
rechargeable batteries noted on page
4, 8.
L Wipe the battery ends (S, T) with a
dry cloth.
L Avoid touching the battery ends
(S, T) or the unit contacts.
Note for battery charge
L It is normal for the handset to feel
warm during charging.
L Clean the charge contacts of the
handset, base unit, and charger with a
soft and dry cloth once a month. Clean
more often if the unit is exposed to
grease, dust, or high humidity.
full capacity at the initial charge.
Maximum battery performance is
reached after a few complete cycles of
charge/discharge (use).
L Actual battery performance depends
on a combination of how often the
handset is in use and how often it is
not in use (standby).
L Even after the handset is fully
charged, the handset can be left on
the base unit or charger without any ill
effect on the batteries.
L The battery level may not be
displayed correctly after you replace
the batteries. In this case, place the
handset on the base unit or charger
and let it charge for at least 7 hours.
18 hours max.
170 hours max.
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K Charge contacts
F
G
H
I
■ Control type
ASoft keys
The handset features 3 soft keys. By
pressing a soft key, you can select the
feature shown directly above it on the
display.
BNavigator key/? (Volume) key
By pressing this key ({^} or {V})
repeatedly, you can:
– scroll through (up or down) various
lists or items
– adjust the receiver or speaker
volume (up or down) while talking
– move the cursor (left or right) to edit
number or name
Controls
Handset
A
B
C
D
Base unit
■ KX-TG6411/KX-TG6412
E
J
K
Getting Started
BA
A
B
A Charge indicator
Ringer indicator
B Speaker
C {C} (Talk)
D {s} (Speakerphone)
E Dial keypad
F Receiver
G Display
H {ih} (Off/Power)
I {R/E}
R: Recall/Flash
E: Alarm shortcut key
J Microphone
A {x} (Locator)
B Charge contacts
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Getting Started
■ KX-TG6421
AB
DCE F G
H
A Charge contacts
B Speaker
C {4} (Erase)
D {■} (Stop)
E {^}/{V} (Volume up/down)
{7}/{8} (Repeat/Skip)
F {6} (Play)
Message indicator
G {x} (Locator)
H {s} (Answer on)
Answer on indicator
Display
Handset display items
ItemMeaning
wWithin range of a base
xPaging, intercom mode.
kHandset is on an outside
yMissed call
unit
L When flashing:
Handset is searching
for base unit. (page
50)
call.
*1
(page 29)
ItemMeaning
DWhen displayed next to
the battery icon:
Answering system is
*2
(page 35)
on.
uWhen displayed with a
number: New messages
have been recorded.
(page 37)
dAnswering system
answers calls with a
greeting message and
caller messages are not
recorded.
*2
(“Caller’s
recording time”, page
40)
&Battery level
EAlarm is on. (page 25)
:Privacy mode is on.
(page 23)
~Ringer volume is off.
(page 23)
7Blocked call
*1, *2
(page 26, 29)
hNew SMS message
received.
*3
(page 33)
#New voice mail
message received.
(page 41)
L Someone is using the
line.
L Answering system is
being used by another
handset or the base
*2
unit.
*1 Caller ID subscribers only
*2 KX-TG6421
*3 SMS users only
*4 Voice mail subscribers only
*2
*4
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Soft key icons
IconAction
UReturns to the previous
8Displays the menu.
MAccepts the current
jDisplays a previously
nOpens the phonebook.
~Stores phone numbers in
(Displays the character
&Turns the key lock feature
/Selects a character entry
OStops recording or
lInserts a dialling pause.
WErases the selected item.
4Allows you to make an
9Switches the screen. (page
^Erases a number/character.
1Puts the call on mute.
screen.
selection.
dialled phone number.
*1
the call barred list.
26)
entry mode for phonebook
search. (page 20)
off. (page 19)
mode.
playback.
intercom call.
29)
*1
(page
Turning the power
on/off
Power on
Press {ih} for about 1 second.
Power off
Press {ih} for about 2 seconds.
Initial settings
Symbol meaning:
Example: {V}/{^}: “Off”
Press {V} or {^} to select the words
in quotations.
Region settings
You can set the unit to use settings that
match your country (page 25). The
display language and other settings will
change accordingly.
Note:
L The display language only changes
(to the selected country’s default
setting) for the handset used to select
the region setting. You must change
the display language for all other
handsets separately.
Getting Started
*1 KX-TG6421
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Getting Started
Display language
Important:
L When the language selection is
displayed after installing the
batteries for the first time, perform
step 5.
16 display languages are available.
1 8 (middle soft key)
2 {V}/{^}: “Handset Setup” i
M
3 {V}/{^}: “Display Setup” i
M
4 {V}/{^}: “Language” iM
5 {V}/{^}: Select your desired
language. i M i {ih}
If you select a language you cannot
read
1 {ih} i8
2 Proceed with the operation for your
model.
■ KX-TG6411/KX-TG6412
{^} 3 times i M
■ KX-TG6421
{^} 4 times i M
3 {V} 2 times i M 2 times i
{V}/{^}: Select your desired
language. i M i {ih}
Dialling mode
If you cannot make calls, change this
setting according to your telephone line
service. The default setting is “Tone”.
“Tone”: For tone dial service.
“Pulse”: For rotary/pulse dial service.
1 8 (middle soft key)
2 {V}/{^}: “Base Unit Setup” i
M
3 {V}/{^}: “Dial Mode” iM
4 {V}/{^}: Select the desired setting.
i M i {ih}
Date and time
8 (middle soft key)
1
2 {V}/{^}: “Handset Setup” i
M
3 {V}/{^}: “Time Settings” i
M
4 {V}/{^}: “Set Date/Time” i
M
5 Enter the current date, month, and
year. i MExample: 15 July, 2009
{1}{5}{0}{7}{0}{9}
6 Enter the current hour and minute.
Example: 9:30
{0}{9} {3}{0}
L You can select 24-hour or 12-hour
clock format (“AM” or “PM”) by
pressing {*}.
7 M i{ih}
Note:
L To correct a digit, press {^} or {V} to
move the cursor to the digit, then
make the correction.
L The date and time may be incorrect
after a power failure. In this case, set
the date and time again.
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Making/Answering Calls
3 {V}/{^}: “Yes” iMi {ih}
Making calls
1 Lift the handset and dial the phone
number.
L To correct a digit, press ^.
2 {C}
3 When you finish talking, press
{ih} or place the handset on the
base unit or charger.
Using the speakerphone
1 Dial the phone number and press
{s}.
L Speak alternately with the other
party.
2 When you finish talking, press
{ih}.
Note:
L For best performance, use the
speakerphone in a quiet environment.
L To switch back to the receiver, press
{C}.
Adjusting the receiver or speaker
volume
Press {^} or {V} repeatedly while
talking.
Making a call using the redial list
The last 10 phone numbers dialled are
stored in the redial list (each 24 digits
max.).
A pause is sometimes required when
making calls using a PBX or long
distance service. When storing a calling
card access number and/or PIN in the
phonebook, a pause is also needed
(page 21).
Example: If you need to dial the line
access number “0” when making outside
calls with a PBX:
1 {0} il
2 Dial the phone number. i {C}
Note:
L A 3 second pause is inserted each
time l is pressed. Repeat as
needed to create longer pauses.
Answering calls
When a call is being received, the ringer
indicator on the handset flashes.
1 Lift the handset and press {C} or
{s} when the unit rings.
L You can also answer the call by
pressing any dial key from {0} to
{9}, {*}, or {#}. (Any key
answer feature)
2 When you finish talking, press
{ih} or place the handset on the
base unit or charger.
Auto talk
You can answer calls simply by lifting the
handset off the base unit or charger. You
do not need to press {C}. To turn this
feature on, see page 22.
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Making/Answering Calls
Adjusting the handset ringer volume
Press {^} or {V} repeatedly to select the
desired volume while the handset is
ringing for an incoming call.
Note:
L You can also program the handset
ringer volume beforehand (page 22).
Useful features during
a call
If you subscribe to both Caller ID and
Call Waiting with Caller ID services,
the 2nd caller’s information is displayed
after you hear the call waiting tone on the
handset.
1 Press {R/E} to answer the 2nd call.
2 To switch between calls, press
{R/E}.
Note:
L Please contact your service
provider/telephone company for
details and availability of this service
in your area.
Mute
While mute is turned on, you can hear
the other party, but the other party
cannot hear you.
1 Press 1 during conversation.
L 1 flashes.
2 To return to the conversation, press
1 again.
Recall/flash
{R/E} allows you to use the special
features of your host PBX such as
transferring an extension call, or
accessing optional telephone services.
Note:
L To change the recall/flash time, see
page 23.
For call waiting or Call Waiting
Caller ID service users
To use call waiting, you must first
subscribe to the call waiting service of
your service provider/telephone
company.
This feature allows you to receive calls
while you are already talking on the
phone. If you receive a call while on the
phone, you will hear a call waiting tone.
Temporary tone dialling (for
rotary/pulse service users)
You can temporarily switch the dialling
mode to tone when you need to access
touch-tone services (for example,
telephone banking services).
1 Make a call.
2 Press {*} when prompted to enter
your code or PIN, then press the
appropriate dial keys.
Note:
L The dialling mode will return to pulse
when you hang up.
Call share
You can join an existing outside call.
To join the conversation, press {C}
when the other handset is on an outside
call.
Note:
L To prevent other users from joining
your conversations with outside
callers, turn the privacy mode on
(page 23).
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Making/Answering Calls
Key lock
The handset can be locked so that no
calls or settings can be made. Incoming
calls can be answered, but all other
functions are disabled while key lock is
on.
To turn key lock on, press 8 (middle
soft key) for about 3 seconds.
L & is displayed.
L To turn key lock off, press & (middle
soft key) for about 3 seconds.
Note:
L Calls to emergency numbers cannot
be made until key lock is turned off.
19
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Phonebook
2 Press the dial key ({0} to {9}) which
Handset phonebook
The phonebook allows you to make calls
without having to dial manually. You can
add 100 names and phone numbers.
Adding entries
n (left soft key) i 8
1
2 {V}/{^}: “New Entry” iM
3 Enter the party’s name (16
characters max.). i ML You can change the character
entry mode by pressing /
(page 44).
4 Enter the party’s phone number (24
digits max.). i M 2 timesL To add other entries, repeat from
step 3.
5 {ih}
contains the character you are
searching for (page 44).
L Press the same dial key
repeatedly to display the first
entry corresponding to each
character located on that dial key.
L If there is no entry corresponding
to the character you selected, the
next entry is displayed.
3 {V}/{^}: Scroll through the
phonebook if necessary.
4 {C}
Editing entries
Find the desired entry (page 20).
1
i 8
2 {V}/{^}: “Edit” iM
3 Edit the name if necessary (16
characters max.; page 44). i M
4 Edit the phone number if necessary
Finding and calling a
phonebook entry
(24 digits max.). i M 2 times
i {ih}
Scrolling through all entries
1 n (left soft key)
2 {V}/{^}: Select the desired entry.
L You can scroll through the
phonebook entry by pressing and
holding {V} or {^}.
3 {C}
Searching by first character (using a
dial key)
1 n (left soft key)
L Change the character entry mode
if necessary:
( i{V}/{^}: Select the
character entry mode. i M
20
Erasing entries
Erasing an entry
1 Find the desired entry (page 20).
i 8
2 {V}/{^}: “Erase” iM
3 {V}/{^}: “Yes” iMi {ih}
Erasing all entries
1 n (left soft key) i 8
2 {V}/{^}: “Erase All” iM
3 {V}/{^}: “Yes” iM
4 {V}/{^}: “Yes” iMi {ih}
Chain dial
This feature allows you to dial phone
numbers in the phonebook while you are
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on a call. This feature can be used, for
example, to dial a calling card access
number or bank account PIN that you
have stored in the phonebook, without
having to dial manually.
L To continue copying another
entry: {V}/{^}: “Yes”iMi Find the desired entry. i
M
4 {ih}
1 During an outside call, press 8.
i M
2 {V}/{^}: Select the desired entry.
3 Press M to dial the number.
Note:
L When storing a calling card access
number and your PIN in the
phonebook as one phonebook entry,
press l to add pauses after the
number and PIN as necessary (page
17).
L If you have rotary/pulse service, you
need to press {*} before pressing
8 in step 1 to change the dialling
mode temporarily to tone. When
adding entries to the phonebook, we
recommend adding {*} to the
beginning of phone numbers you wish
to chain dial (page 20).
Copying all entries
1 n (left soft key) i 8
2 {V}/{^}: “Copy All” iM
3 Enter the handset number you wish
to send the phonebook entry to.
L When all entries have been
copied, “Completed” is
displayed.
4 {ih}
Phonebook
Copying phonebook
entries
You can copy phonebook entries to the
phonebook of another compatible
Panasonic handset.
Copying an entry
1 Find the desired entry (page 20).
i 8
2 {V}/{^}: “Copy” iM
3 Enter the handset number you wish
to send the phonebook entry to.
L When an entry has been copied,
“Completed” is displayed.
21
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Programming
Programmable settings
You can customise the unit by programming the following features using the handset.
Programming by scrolling through the display menus
8 (middle soft key)
1
2 Press {V} or {^} to select the desired top-menu. iM
3 Press {V} or {^} to select the desired item in sub-menu 1. iM
L In some cases, you may need to select from sub-menu 2. i M
4 Press {V} or {^} to select the desired setting. iM
L This step may vary depending on the feature being programmed.
L To exit the operation, press {ih}.
Note:
L For other top-menus, please refer to each chapter.
L In the following table, < > indicates the default settings.
L The current item or setting is highlighted on the display.
Top-menuSub-menu 1Sub-menu 2Page
Handset Setup
<
Time SettingsSet Date/Time
Alarm25
Time Adjust
<Manual>
Ringer SetupRinger Volume
Display SetupLanguage
Register H.set–27
Keytones
<On>
Auto Talk
<Off>
*7
*8
<Maximum>
Ringtone
<Ringtone 1>
<English>
Contrast
<Level 3>
*1
*1, *2
*3
*4, *5
*6
––
–17
16
–
–
–
16
–
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Programming
Top-menuSub-menu 1Sub-menu 2Page
Base Unit Setup
>
Caller Barred
7
*1 If you program these settings using one of the handsets, you do not need to
program the same item using another handset.
*2 This feature allows the unit to automatically adjust the date and time each time
caller information including date and time is received.
To turn this feature on, select “Caller ID”. To turn this feature off, select
“Manual”. (Caller ID subscribers only)
To use this feature, set the date and time first (page 16).
*3 When the ringer volume is turned off, ~ is displayed and the handset does not ring
for outside calls.
However even when the ringer volume is set to off, the handset rings:
– at the low level for alarm (page 25) and intercom calls (page 42)
– at the high level for paging (page 42)
*4 If you select one of the melody ringer tones, the ringer tone continues to play for
several seconds even if the caller has already hung up. You may either hear a dial
tone or no one on the line when you answer the call.
*6 The default display language will be as follows if you select the following regional
codes when changing the unit’s region setting (page 25):
*1
Ringer Volume
<Medium>
Dial Mode
<Tone>
Privacy Mode
<Off>
Recall/Flash
<600 msec.>
Base Unit PIN
<0000>
Repeater
<Off>
Country
<Other>
*1, *9
*9
––
–16
*10
*11, *12
––
–18
–25
–28
–25
––26
*7 Turn this feature off if you prefer not to hear key tones while you are dialling or
pressing any keys, including confirmation tones and error tones.
*8 If you subscribe to a Caller ID service and want to view the caller’s information
after lifting up the handset to answer a call, turn off this feature.
23
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Programming
*9 KX-TG6421
*10To prevent other users from joining your conversations with outside callers, turn
this feature on.
*11 The recall/flash time depends on your telephone exchange or host PBX. Contact
your PBX supplier if necessary.
*12When using the unit in Czech/Slovakia, select “100 msec.” as the recall/flash
time. If you change the unit’s region setting/reset the base unit, the recall/flash
time will be reset to the default setting. In this case, select “100 msec.” again.
24
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TG6411-6421FX(e).book Page 25 Friday, February 27, 2009 11:44 AM
L To stop the alarm, press any dial key
Special programming
Alarm
You can set one of 2 different alarm
options (once or daily) at a time for each
handset. An alarm sounds at the set time
for 3 minutes.
Important:
L Set the date and time beforehand
(page 16).
1 8 (middle soft key)
2 {V}/{^}: “Handset Setup” i
M
3 {V}/{^}: “Time Settings” i
M
4 {V}/{^}: “Alarm” iM
5 {V}/{^}: Select the desired alarm
option. i M
“Off”
Turns alarm off. Press M again,
then press {ih} to exit.
“Once”
An alarm sounds once at the set
time. Enter the desired date and
month. i M
“Daily”
An alarm sounds daily at the set time.
or place the handset on the base unit
or charger.
L When the handset is in use, the alarm
will not sound until the handset is in
standby mode.
L If you select “Once”, the setting
changes to “Off” after the alarm
sounds.
Changing the base unit PIN
(Personal Identification
Number)
Important:
L If you change the PIN, please make
note of your new PIN. The unit will not
reveal the PIN to you. If you forget
your PIN, contact your nearest
Panasonic service centre.
1 8 (middle soft key)
2 {V}/{^}: “Base Unit Setup” i
M
3 {V}/{^}: “Base Unit PIN” i
M
4 Enter the current 4-digit base unit
PIN (default: “0000”).
5 Enter the new 4-digit base unit PIN.
i M i {ih}
Changing the unit’s region
6 Set the desired time. i M
7 {V}/{^}: Select the desired alarm
tone. i M 2 timesL We recommend selecting a
different ringer tone to the one
used for outside calls.
8 {ih}
L When the alarm is set, E is
displayed.
Note:
L You can skip to step 4 by pressing
{R/E} in standby mode.
setting/Resetting the base
unit
1
8 (middle soft key)
2 {V}/{^}: “Base Unit Setup” i
M
3 {V}/{^}: “Country”i M
Programming
25
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Programming
4 {V}/{^}: Select the desired country.
i M
except Czech and Slovakia
Ceská rep
countries
Czech
.
Slovakia
5 {V}/{^}: “Yes” iMi{ih}
Note:
L The following items will be deleted or
reset to their default settings:
– Base unit settings (page 23)
– SMS settings (page 34)
– Answering system settings
(KX-TG6421, page 39)
– Time Adjustment
– All SMS messages
– Caller list
– Voice mail messages
L The following items will be retained:
– Date and time
– Repeater mode
– Recordings, including your greeting
message and caller messages
(KX-TG6421)
– Call screening (KX-TG6421)
– Call barred list (KX-TG6421)
L If you select the desired country in
step 4, the following default settings
will be changed for the selected
country’s default settings:
– Display language (page 22)
L According to your country selection in
step 4, the answering system
announcement language changes as
follows (KX-TG6421):
-
“Other”
-
-
L After changing the unit’s region
setting/resetting the base unit, w
flashes on the handset momentarily.
English
Czech
Slovak
This is normal and the handset can be
used once w stops flashing.
Incoming call barring (Caller
ID subscribers only)
Available for:
KX-TG6421
This feature allows the unit to reject calls
from specified phone numbers that you
do not want to answer such as junk calls.
When a call is received, the unit does not
ring while the caller is being identified. If
the phone number matches an entry in
the call barred list, the unit sends out a
busy tone to the caller, and then
disconnects the call.
Important:
L When the unit receives a call from a
number that is stored in the call barred
list, the call is logged in the caller list
(page 29) with 7 after the call is
disconnected.
Storing unwanted callers
You can store up to 30 phone numbers in
the call barred list by using the caller list
or by entering the numbers directly.
Important:
L You must store the phone number
with an area code in the call barred
list.
■ From the caller list:
1 8 (middle soft key)
2 {V}/{^}: “Caller List” i
M
3 {V}/{^}: Select the entry to be
barred. i 8
4 {V}/{^}: “Add Bar List”i
M
5 {ih}
■ By entering phone numbers:
1 8 (middle soft key)
26
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2 {V}/{^}: “Caller Barred” i
Mi~
(handset settings, base unit settings,
etc.) may not be available.
3 Enter the phone number (24
digits max.). i ML To erase a digit, press ^.
4 {ih}
Viewing/editing/erasing bar call
numbers
1 8 (middle soft key)
2 {V}/{^}: “Caller Barred” i
M
3 {V}/{^}: Select the desired entry.
L To exit, press {ih}.
4 Proceed with the desired operation.
■ Editing a number:
8 i{V}/{^}: “Edit” i
Mi Press {^} or {V} to move
the cursor. i Edit the number.
iMi{ih}
■ Erasing a number:
8 i{V}/{^}: “Erase”i
M i {V}/{^}: “Yes” i M
i {ih}
Note:
L When editing, press the desired dial
key to add, ^ to erase.
Registering a unit
Operating additional units
Additional handsets
Up to 6 handsets can be registered to
the base unit.
Important:
L The additional handset model
recommended for use with this unit is
noted on page 5. If another handset
model is used, certain operations
Registering a handset to the
base unit
The supplied handset and base unit are
pre-registered. If for some reason the
handset is not registered to the base unit
(for example, w flashes even when the
handset is near the base unit), reregister the handset.
1 Handset:
8 (middle soft key)
2 {V}/{^}: “Handset Setup” i
M
3 {V}/{^}: “Register H.set” i
M
4 Base unit:
Proceed with the operation for your
model.
■ KX-TG6411/KX-TG6412
Press and hold {x} for about 5
seconds. (No registration tone)
■ KX-TG6421
Press and hold {x} for about 5
seconds, until the registration
tone sounds.
L If all registered handsets start
ringing, press the same button to
stop. Then repeat this step.
L The next step must be completed
within 90 seconds.
5 Handset:
Wait until “Base PIN” is displayed.
i Enter the base unit PIN (default:
“0000”). i M
L If you forget your PIN, contact
your nearest Panasonic service
centre.
L When the handset has been
registered successfully, w stops
flashing.
Programming
27
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Programming
Note:
L When you purchase an additional
handset, refer to the additional
handset’s installation manual for
registration.
Deregistering a handset
A handset can cancel its own
registration (or the registration of
another handset) that is stored to the
base unit. This allows the handset to end
its wireless connection with the system.
1 8 (middle soft key)
2 {V}/{^}: “Base Unit Setup” i
M
3 {3}{3}{5}
4 {V}/{^}: “Cancel Register” i
M
L The numbers of all handsets
registered to the base unit are
displayed.
5 Select the handset(s) you want to
cancel by pressing the desired
handset number. i M
L The selected handset number(s)
flashes.
L To cancel a selected handset
number, press the number again.
The number stops flashing.
repeater noted on page 4. Contact your
Panasonic dealer for details.
Important:
L Before registering the repeater to this
base unit, you must turn the repeater
mode on.
L Do not use more than one repeater at
a time.
Setting the repeater mode
1 8 (middle soft key)
2 {V}/{^}: “Base Unit Setup” i
M
3 {V}/{^}: “Repeater” iM
4 {V}/{^}: Select the desired setting.
i M i {ih}
Note:
L After turning the repeater mode on or
off, w flashes on the handset
momentarily. This is normal and the
handset can be used once w stops
flashing.
6 {V}/{^}: “Yes”iM
L A confirmation tone sounds as
each handset number
disappears.
L The handset does not beep when
cancelling its own registration.
7 {ih}
Increasing the range of the
base unit
You can increase the signal range of the
base unit by using a DECT repeater.
Please use only the Panasonic DECT
28
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TG6411-6421FX(e).book Page 29 Friday, February 27, 2009 11:44 AM
phonebook is displayed and logged in
Using Caller ID service
Important:
L This unit is Caller ID compatible. To
use Caller ID features, you must
subscribe to a Caller ID service.
Contact your service provider/
telephone company for details.
Caller ID features
When an outside call is being received,
the caller’s phone number is displayed.
Caller information for the last 50 callers
is logged in the caller list from the most
recent call to the oldest.
L If the unit cannot receive caller
information, the following is displayed:
– “Out of Area”: The caller dials
from an area which does not
provide a Caller ID service.
– “Private Caller”: The caller
requests not to send caller
information.
L If the unit is connected to a PBX
system, caller information may not be
properly received. Contact your PBX
supplier.
Missed calls
If a call is not answered, the unit treats it
as a missed call and y is displayed. This
lets you know if you should view the
caller list to see who called while you
were away.
Even if only one missed call in the caller
list is viewed (page 29), y disappears
from the display. When you receive
another new call, y is displayed again.
Phonebook name display
When caller information is received and
it matches a phone number stored in the
phonebook, the stored name in the
the caller list.
Caller list
Important:
L Only 1 person can access the caller
list at a time.
L Make sure the unit’s date and time
setting is correct (page 16).
Viewing the caller list and
calling back
1
8 (middle soft key)
2 {V}/{^}: “Caller List” iM
3 Press {V} to search from the most
recent call, or press {^} to search
from the oldest call.
L If the other party’s name is
displayed on the screen, you can
switch the screen between the
name and its phone number by
pressing 9 repeatedly.
4 To call back, press {C}.
To exit, press {ih}.
Note:
L If the entry has already been viewed
or answered, “Q” is displayed, even if
it was viewed or answered using
another handset.
L To erase the item, press W. i
{V}/{^}: “Yes” iM
L If the call matches an entry in the call
barred list, the number is logged with
7 (page 26). (KX-TG6421)
Editing a caller’s phone
number before calling back
8 (middle soft key)
1
2 {V}/{^}: “Caller List” iM
Caller ID Service
29
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Caller ID Service
3 {V}/{^}: Select the desired entry.
L If the other party’s name is
displayed on the screen, you can
switch the screen between the
name and its phone number by
pressing 9 repeatedly.
4 8 i {V}/{^}: “Edit & Call”
i M
5 Edit the number.
L Press dial key ({0} to {9}) to add,
^ to delete.
6 {C}
Erasing caller information
1
8 (middle soft key)
2 {V}/{^}: “Caller List” iM
3 {V}/{^}: Select the desired entry.
i 8
4 {V}/{^}: Select “Erase” or “Erase
All”. i M
5 {V}/{^}: “Yes” iMi{ih}
Storing caller information to
the phonebook
8 (middle soft key)
1
2 {V}/{^}: “Caller List” iM
3 {V}/{^}: Select the desired entry.
i 8
4 {V}/{^}: “Add Phonebook” i
M
5 To store the name, continue from
step 3, “Adding entries”, page 20.
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SMS (Short Message Service)
Using SMS
SMS allows you to send and receive text
messages between other fixed-line and
mobile phones that support compatible
SMS networks and features.
Important:
L To use SMS features, you must:
– subscribe to a Caller ID and/or an
appropriate service such as SMS.
– confirm that SMS is turned on.
– confirm that the correct message
centre numbers are stored.
Contact your service provider/
telephone company for details and
availability.
Note:
L A total of 47 messages (at 160
characters/message) can be saved.
Total number may be more than 47 if
length of messages is less than 160
characters/message.
L If the unit is connected to a PBX
system, you may not be able to use
SMS features.
Turning SMS on/off
1 8 (middle soft key)
2 {V}/{^}: “SMS” iM
3 {V}/{^}: “Settings” iM
4 {V}/{^}: “SMS On/Off” iM
5 {V}/{^}: Select the desired setting.
i M i {ih}
Storing SMS message
centre numbers
SMS message centre numbers must be
stored in order to send and receive SMS
messages. Contact your service
provider/telephone company for more
information.
L If you change the unit’s region
setting/reset the base unit, the stored
message centre numbers will be
deleted (page 34). In this case, store
the numbers again.
1 8 (middle soft key)
2 {V}/{^}: “SMS” iM
3 {V}/{^}: “Settings” iM
4 {V}/{^}: Select “Message
Centre1” or “Message
Centre2”. i M
5 Edit the number as necessary. i
M 2 times i {ih}
Note:
L For PBX users:
– You need to add the PBX line
access number and a dialling pause
to the beginning of the Message
Centre 1 number.
– If you only use the Message Centre
1 number for SMS, store the
Message Centre 1 number as is
(without adding a line access
number or dialling pause) to
Message Centre 2.
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SMS (Short Message Service)
L If your message contains over 160
Sending a message
Writing and sending a new
message
8 (middle soft key)
1
2 {V}/{^}: “SMS” iM
3 {V}/{^}: “Create” iM
4 Enter a message. i M
L You can change the character
entry mode by pressing /
(page 44).
5 Enter the destination phone number
(20 digits max.). i M
■ Using the redial list:
ji{V}/{^}: Select the
phone number. i M 2 times
■ Using the caller list:
{V}/{^}: Select the party. i
M 2 times
L If the other party’s name is
displayed on the screen, you
can switch the screen between
the name and its phone number
by pressing 9 repeatedly.
■ Using the phonebook:
ni{V}/{^}: Select the
phonebook entry. i M 2 times
6 To save the message, select “Yes”.
iM
7 To send the message, press M.
L To cancel sending, press {ih}.
Note:
L This unit supports SMS messages of
up to 612 characters, however, the
maximum number of characters you
can send or receive may be limited by
your SMS service provider/telephone
company. Contact your SMS service
provider/telephone company for
details.
characters, the message is a long
message and “@@Long Text@@” is
displayed. Your service provider/
telephone company may treat long
messages differently from other
messages. Contact your service
provider/telephone company for
details.
L If your phone is connected to a PBX,
store the PBX line access number
(page 34).
Editing/sending a saved
message
1
8 (middle soft key)
2 {V}/{^}: “SMS” iM
3 {V}/{^}: “Send List” iM
4 To read a saved message, press {V}
or {^} to select the message. i
M
5 Proceed with the desired operation.
■ To edit the message:
8i{V}/{^}: “Edit
Message” iM i Continue
from step 4, “Writing and sending
a new message”, page 32.
■ To send the message:
8 i{V}/{^}: “Send”i
Mi Press and hold ^ to
erase all numbers. i Continue
from step 5, “Writing and sending
a new message”, page 32.
Erasing saved messages
8 (middle soft key)
1
2 {V}/{^}: “SMS” iM
3 {V}/{^}: “Send List” iM
4 {V}/{^}: Select a message. i M
5 8 i{V}/{^}: “Erase” iM
L To erase all messages, select
“Erase All”. i M
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SMS (Short Message Service)
6 {V}/{^}: “Yes” iMi{ih}
Editing/forwarding a message
1
While reading a received message,
Receiving a message
When an SMS message is received:
– “Receiving SMS Message” is
displayed.
– a tone is heard (if the handset ringer is
turned on).
– h is displayed with the total number
of new (unread) SMS messages.
press 8.
2 {V}/{^}: “Edit Message” iM
3 Continue from step 4, “Writing and
sending a new message”, page 32.
Erasing received messages
While reading a received message,
1
press 8.
2 {V}/{^}: “Erase” iM
Reading a received message
8 (middle soft key)
1
2 {V}/{^}: “SMS” iM
3 {V}/{^}: “Receive List” iM
4 {V}/{^}: Select a message.
L Messages which have already
been read are indicated by a “Q”,
even if they were read using
another handset.
L To erase a message, press W.
i {V}/{^}: “Yes” i M
5 Press M to read the message
content.
Note:
L To call the message sender, press
{C}.
Replying to a message
While reading a received message,
1
press 8.
L To erase all messages, select
“Erase All”. i M
3 {V}/{^}: “Yes” iMi{ih}
Storing the sender’s number
in the phonebook
While reading a received message,
1
press 8.
2 {V}/{^}: “Add Phonebook”i
M
3 To store the name, continue from
step 3, “Adding entries”, page 20.
Editing the sender’s number
before calling back
1
While reading a received message,
press 8.
2 {V}/{^}: “Edit & Call” iM
3 Edit the number. i {C}
2 {V}/{^}: “Reply” iM
3 Enter a message (page 44). i
M
4 Edit the destination phone number if
necessary. i M
5 Continue from step 6, “Writing and
sending a new message”, page 32.
33
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SMS (Short Message Service)
SMS settings
If the base unit is reset to its default
settings (page 25), the following SMSrelated settings will be reset. The
contents of the receive and send lists will
be erased.
Setting
(default setting)
SMS on/off
(Off)
Message Centre 131
Message Centre 231
PBX line access number
(Off)
Storing the PBX line access
number (for PBX users only)
Store your PBX line access number (4
digits max.) so that SMS messages are
sent properly. When sending SMS
messages to entries in the phonebook or
redial list, the PBX line access number is
deleted.
1 8 (middle soft key)
2 {V}/{^}: “SMS” iM
3 {V}/{^}: “Settings” iM
4 {V}/{^}: “PBX Access #” iM
5 {V}/{^}: “On” iM
6 Enter your PBX line access code
and a dialling pause, if necessary.
iM 2 times i{ih}
Page
31
34
34
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– If you recorded your own greeting
Answering system
Available for:
KX-TG6421
The answering system can answer and
record calls for you when you are
unavailable to answer the phone.
You can also set the unit to play a
greeting message but not to record
caller messages by selecting
“Greeting Only” as the recording
time setting (page 40).
Important:
L Only 1 person can access the
answering system (listen to
messages, record a greeting
message, etc.) at a time.
L When callers leave messages, the
unit records the day and time of each
message. Make sure the date and
time have been set correctly (page
16).
Memory capacity
The total recording capacity (including
your greeting message) is about 17
minutes. A maximum of 64 messages
can be recorded.
Note:
L If message memory becomes full:
– “Messages Full” is shown on the
handset display.
– The answer on indicator on the
base unit flashes rapidly when the
answering system is turned on.
L When the message memory becomes
full:
– If you use the pre-recorded greeting
message, the unit automatically
switches to another pre-recorded
greeting message asking callers to
call again later.
message, the same message is still
announced to callers even though
their messages are not recorded.
Turning the answering
system on/off
Base unit
Press {s} to turn on/off the answering
system.
L When the answering system is turned
on, the answer on indicator lights up.
Handset
1 8 (middle soft key)
2 {V}/{^}: “Answer System” i
M
3 {V}/{^}: Select “Answer On” or
“Answer Off”. i M i
{ih}
Note:
L When the answering system is turned
on, D is displayed next to the
battery icon.
Call screening
While a caller is leaving a message, you
can listen to the call through the
handset’s speaker. To adjust the
speaker volume, press {^} or {V}
repeatedly. You can answer the call by
pressing {C} on the handset. Call
screening can be set for each handset.
1 8 (middle soft key)
2 {V}/{^}: “Answer System” i
M
3 {V}/{^}: “Settings” iM
4 {V}/{^}: “Call Screening” i
M
Answering System
35
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Answering System
5 {V}/{^}: Select the desired setting.
i M i {ih}
Greeting message
When the unit answers a call, a greeting
message is played to callers.
You can use either:
– your own greeting message
– pre-recorded greeting message
Recording your greeting
message
You can record your own greeting
message (50 seconds max.).
1 8 (middle soft key)
2 {V}/{^}: “Answer System” i
M
3 {V}/{^}: “Greeting” iM
4 {V}/{^}: “Start REC” iM
5 {V}/{^}: “Yes” iM
6 Hold the handset about 20 cm away
and speak clearly into the
microphone.
7 Press O to stop recording.
8 {ih}
recorded greeting message asking
callers to call again.
Erasing your greeting message
(Resetting to a pre-recorded greeting
message)
If you want to use a pre-recorded
greeting message once you record your
own greeting message, you need to
erase your own greeting message.
1 8 (middle soft key)
2 {V}/{^}: “Answer System” i
M
3 {V}/{^}: “Greeting” iM
4 {V}/{^}: “Default” iM
2 times
5 {ih}
Playing back the greeting
message
1
8 (middle soft key)
2 {V}/{^}: “Answer System” i
M
3 {V}/{^}: “Greeting” iM
4 {V}/{^}: “Play Greeting” i
M
5 {ih}
Using a pre-recorded greeting
message
The unit provides 2 pre-recorded
greeting messages:
– If you erase or do not record your own
greeting message, the unit plays a
pre-recorded greeting asking callers
to leave a message.
– If the message recording time (page
40) is set to “Greeting Only”,
callers’ messages are not recorded
and the unit plays a different pre-
36
Listening to messages
using the base unit
When new messages have been
recorded, {6} on the base unit flashes.
Press {6}.L If new messages have been recorded,
the base unit plays back new
messages.
L If there are no new messages, the
base unit plays back all messages.
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Note:
L When the answer on indicator on the
base unit flashes rapidly, the message
memory is full (“Memory capacity”,
page 35).
Note:
L To switch to the receiver, press {C}.
L If “Messages Full” is shown on the
display, u and the total number of
new messages are not displayed.
Answering System
Operating the answering
system during playback
KeyOperation
{^} or {V}Adjust the speaker
{7}Repeat message
{8}Skip message
{■}Stop playback
{4}Erase currently playing
*1 If pressed within the first 5 seconds of
a message, the previous message is
played.
volume
*1
message
Erasing all messages
Press {4} 2 times while the unit is not in
use.
Listening to messages
using the handset
When new messages have been
recorded, u is displayed on the
handset with the total number of new
messages.
1 8 (middle soft key)
2 {V}/{^}: “Answer System” i
M
3 {V}/{^}: Select “Play New Msg.”
or “Play All Msg.”. i M
4 When finished, press {ih}.
Operating the answering
system
8 (middle soft key) i
{V}/{^}: “Answer System” iM
KeyOperation
{^} or {V}Adjust the receiver
{1}Repeat message
{2}Skip message
{3}Enter the
{4}Play new messages
{5}Play all messages
{6}Play greeting
{7}{6}Record greeting
{8}Turn answering
{9} or OStop recording
{0}Turn answering
{*}{4}
{*}{5}Erase all messages
{*}{6}Erase greeting
or speaker volume
(during playback)
(during playback)
(during playback)
“Settings” menu
message
message
system on
Stop playback
system off
*2
Erase currently
playing message
message
*1
*3
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Answering System
*1 If pressed within the first 5
seconds of a message, the
previous message is played.
*2 You can also erase as follows:
W i{V}/{^}: “Yes”i M
*3 Unit resets to a pre-recorded
greeting message.
system remotely. This code prevents
unauthorised parties from listening to
your messages remotely.
Important:
L In order to operate the answering
system remotely, you must first set a
remote access code.
1 8 (middle soft key)
Calling back (Caller ID
subscribers only)
If caller information is received for the
call, you can call the caller back while
listening to a message.
1 Press 8 during playback.
2 {V}/{^}: “Call Back” iM
Editing the number before calling
back
2 {V}/{^}: “Answer System” i
M
3 {V}/{^}: “Settings” iM
4 {V}/{^}: “Remote Code” iM
5 To turn on remote operation, enter
the desired 3-digit remote access
code.
L To turn off remote operation,
press {*}.
6 M i{ih}
1 Press 8 during playback.
2 {V}/{^}: “Edit & Call” iM
3 Edit the number. i {C}
Erasing all messages
1
8 (middle soft key)
2 {V}/{^}: “Answer System” i
M
3 {V}/{^}: “Erase All Msg.” i
M
4 {V}/{^}: “Yes” iMi{ih}
Remote operation
Using a touch-tone phone, you can call
your phone number from outside and
access the unit to listen to messages or
change answering system settings.
Remote access code
A 3-digit remote access code must be
entered when operating the answering
38
Using the answering system
remotely
1
Dial your phone number from a
touch-tone phone.
2 After the greeting message starts,
enter your remote access code.
L The unit announces the number of
new messages.
3 Enter remote commands.
4 When finished, hang up.
Note:
L You can also leave a message just as
any outside caller can. After the
greeting message starts, press {*} to
skip the greeting message and record
your message after the beep.
Remote commands
KeyOperation
{1}Repeat message
(during playback)
*1
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KeyOperation
{2}Skip message
(during playback)
{4}Play new messages
{5}Play all messages
{6}Play greeting message
{7}Record greeting message
{9}Stop recording
{0}Turn answering system off
{*}{4}Erase currently playing
{*}{5}Erase all messages
{*}{6}Erase greeting message
{*}{#}End remote operation
*1 If pressed within the first 5
*2 Unit resets to a pre-recorded
Stop playback
message
(during greeting message
playback)
(or hang up)
seconds of a message, the
previous message is played.
greeting message.
*2
Answering system
settings
If the base unit is reset to its default
settings (page 25), the following
answering system-related settings will
be reset.
Setting (default setting)Page
Answering system on/off
(On)
Remote access code
(—)
Number of rings
(4 Rings)
Caller’s recording time
(3 Minutes)
Call screening
(On)
*1 Call screening can be set for each
handset.
*2 This setting will be retained when the
base unit is reset.
Answering System
35
38
39
40
*1, *2
35
Turning on the answering
system remotely
If the answering system is off, you can
turn it on remotely.
1 Dial your phone number from a
touch-tone phone.
2 Let the phone ring 9 times.
L A long beep is heard.
3 Enter your remote access code
within 10 seconds after the long
beep.
L The greeting message is played
back.
L You can either hang up, or enter
your remote access code again
and begin remote operation (page
38).
Number of rings before the
unit answers a call
You can change the number of times the
phone rings “Number of Rings”
before the unit answers a call. You can
select 2 to 6 rings, or “Auto”.
“Auto”: The unit’s answering system
answers at the end of the 2nd ring when
new messages have been recorded, or
at the end of the 5th ring when there are
no new messages. If you call your phone
from outside to listen to new messages
(page 38), you know that there are no
new messages when the phone rings for
the 3rd time. You can then hang up
without being charged for the call.
1 8 (middle soft key)
39
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Answering System
2 {V}/{^}: “Answer System” i
M
3 {V}/{^}: “Settings” iM
4 {V}/{^}: “Number of Rings” i
M
5 {V}/{^}: Select the desired setting.
i M i {ih}
For voice mail service subscribers
To receive voice mail and use answering
system properly, please note the
following:
L To use the voice mail service (page
41) provided by your service provider/
telephone company rather than the
unit’s answering system, turn off the
answering system (page 35).
L To use this unit’s answering system
rather than the voice mail service
provided by your service provider/
telephone company, please contact
your service provider/telephone
company to deactivate your voice mail
service.
If your service provider/telephone
company cannot do this:
– Set this unit’s “Number of
Rings” setting so that this unit’s
answering system answers calls
before the voice mail service of your
service provider/telephone
company does. It is necessary to
check the number of rings required
to activate the voice mail service
provided by your service
provider/telephone company before
changing this setting.
– Change the number of rings of the
voice mail service so that the
answering system can answer the
call first. To do so, contact your
service provider/telephone
company.
Caller’s recording time
You can change the maximum message
recording time allotted to each caller.
You can also select “Greeting Only”
which sets the unit to greet callers but
not record messages.
1 8 (middle soft key)
2 {V}/{^}: “Answer System” i
M
3 {V}/{^}: “Settings” iM
4 {V}/{^}: “Recording Time” i
M
5 {V}/{^}: Select the desired setting.
i M i {ih}
Note:
L When you select “Greeting Only”:
– If you do not record your own
message, the unit will play the prerecorded greeting-only message
asking callers to call again later.
– If you use your own message,
record the greeting-only message
asking callers to call again later
(page 36).
40
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Voice mail service
Voice mail is an automatic answering
service offered by your service provider/
telephone company. After you subscribe
to this service, your service provider/
telephone company’s voice mail system
answers calls for you when you are
unavailable to answer the phone or
when your line is busy. Messages are
recorded by your service provider/
telephone company, not your telephone.
When you have new messages, # is
displayed on the handset if message
indication service is available. Please
contact your service provider/telephone
company for details of this service.
Important:
L If # still remains on the display even
after you have listened to new
messages, turn it off by pressing and
holding {#} for 2 seconds.
L To use the voice mail service provided
by your service provider/telephone
company rather than the unit’s
answering system, turn off the
answering system (page 35). For
details, see page 40. (KX-TG6421)
Voice Mail Service
41
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Intercom/Locator
Intercom
Intercom calls can be made between
handsets.
Note:
L If you receive an outside call while
talking on the intercom, you hear
interrupt tones. To answer the call,
press {ih}, then press {C}.
L When paging the handset, the paged
handset beeps for 1 minute.
Making an intercom call
8 (middle soft key) i 4
1
2 To page a specific handset, enter the
handset number.
L To stop paging, press {ih}.
3 When you finish talking, press
{ih}.
Answering an intercom call
Press {C} to answer the page.
1
2 When you finish talking, press
{ih}.
Handset locator
You can locate a misplaced handset by
pressing {x} on the base unit.
L All registered handsets beep for 1
minute.
To stop paging, press it again or {ih}
on the handset.
Transferring calls,
conference calls
Outside calls can be transferred
between 2 handsets.
1 During an outside call, press 4 to
put the call on hold.
L k flashes to indicate the outside
call is on hold.
2 Enter the desired handset number
you want to transfer to.
3 Wait for the paged party to answer.
L If the paged party does not
answer, press 4 to return to the
outside call.
4 To transfer the call:
Press {ih}.
L The outside call is routed to the
handset.
To establish a conference call:
Press {3}.
L To leave the conference, press
{ih}. The other parties can
continue the conversation.
Transferring a call without speaking
to the other handset user
1 Perform step 1 and 2, “Transferring
calls, conference calls”, page 42.
2 {ih}
L The outside call rings at the other
handset.
Note:
L If the other handset user does not
answer the call within 1 minute, the
call rings at your handset again.
42
Answering a transferred call
Press {C} to answer the page.
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Note:
L After the paging party disconnects,
you can talk to the outside caller.
Intercom/Locator
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Useful Information
Character entry
The dial keys are used to enter characters and numbers. Each dial key has multiple
characters assigned to it. The characters that can be entered depend on the
character entry mode (page 44).
–Press {^} or {V} to move the cursor left or right.
– Press dial keys to enter characters and numbers.
–Press ^ to erase the character or number highlighted by the cursor. Press and
hold ^ to erase all characters or numbers.
–Press {*} to switch between uppercase and lowercase.
– To enter another character located on the same dial key, press {V} to move the
cursor to the next space, then press the appropriate dial key.
– If you do not press any dial key within 5 seconds after entering a character, the
character is fixed and the cursor moves to the right.
Character entry modes
The available character entry modes are Alphabet (ABC), Numeric (0-9), Greek
(F), Extended 1 (G), Extended 2 (H), and Cyrillic (I). For SMS
messages, Alphabet (ABC), Numeric (0-9), Greek (F), and Extended 1 (G)
modes are available. When in these entry modes except Numeric, you can select
which character is entered by pressing a dial key repeatedly.
When the unit displays the character entry screen:
/ (right soft key) i {V}/{^}: Select a character entry mode. i M
Note:
L The dial keys with *1, *2, *3, and *4 in the following tables have different character
assignment for SMS. See the footnotes with *1, *2, *3, and *4.
Alphabet character table (ABC)
Numeric entry table (0-9)
44
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Greek character table (M)
Extended 1 character table (N)
L The following are used for both uppercase and lowercase:
Extended 2 character table (O) (Not available for SMS)
Useful Information
L The following are used for both uppercase and lowercase:
Cyrillic character table (P) (Not available for SMS)
45
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Useful Information
46
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Useful Information
Error messages
If the unit detects a problem, one of the following messages is shown on the display.
Display messageCause/solution
Check Phone LineL The supplied telephone line cord has not been
*1
Error
FailedL Phonebook copy failed (page 21). Confirm the other
IncompleteL The receiver’s phonebook memory is full. Erase the
Invalid NumberL You tried to send an SMS message to a phone
Memory FullL The phonebook memory is full. Erase unnecessary
No link.
Reconnect AC
adaptor.
Use rechargeable
battery.
You must first
subscribe to
Caller ID.
*1 KX-TG6421
connected yet or not connected properly. Check the
connections (page 11).
L Recording was too short. Try again.
handset (the receiver) is in standby mode and try
again.
unnecessary phonebook entries from the other
handset (the receiver) and try again.
number saved in the phonebook, caller list, or redial
list that is over 20 digits long.
entries (page 20).
L Message memory is full. Erase unnecessary
messages (page 37).
L The call barred list memory is full. Erase unnecessary
entries (page 27).
L The handset has lost communication with the base
unit. Move closer to the base unit and try again.
L Unplug the base unit’s AC adaptor to reset the unit.
Reconnect the adaptor and try again.
L The handset’s registration may have been cancelled.
Re-register the handset (page 27).
L A wrong type of battery such as Alkaline or
Manganese was inserted. Use only the rechargeable
Ni-MH battery noted on page 4, 8.
L You must subscribe to a Caller ID service. Once you
receive caller information after subscribing to a Caller
ID service, this message will not be displayed.
*1
*1
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Useful Information
Troubleshooting
If you still have difficulties after following the instructions in this section, disconnect
the base unit’s AC adaptor and turn off the handset, then reconnect the base unit’s
AC adaptor and turn on the handset.
General use
ProblemCause/solution
The handset does not
automatically turn on after
installing/replacing batteries.
The unit does not work.L Make sure the batteries are installed correctly
I cannot hear a dial tone.L Make sure that you are using the supplied
L The battery is empty or too weak to turn on the
power. Place the handset on the base unit or
charger, and let it charge.
(page 11).
L Fully charge the batteries (page 11).
L Check the connections (page 11).
L Unplug the base unit’s AC adaptor to reset the
unit and turn off the handset. Reconnect the
adaptor, turn on the handset and try again.
L The handset has not been registered to the
base unit. Register the handset (page 27).
telephone line cord. Your old telephone line
cord may have a different wiring configuration.
L The base unit’s AC adaptor or telephone line
cord is not connected. Check the connections.
L If you are using a splitter to connect the unit,
remove the splitter and connect the unit to the
wall jack directly. If the unit operates properly,
check the splitter.
L Disconnect the base unit from the telephone
line and connect the line to a known working
telephone. If the working telephone operates
properly, contact our service personnel to
have the unit repaired. If the working
telephone does not operate properly, contact
your service provider/telephone company.
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ProblemCause/solution
I do not know how to erase y
(Missed call) from the display.
L There are unviewed missed calls remaining.
View them and erase y in the following way.
1 8 (middle soft key)
2 {V}/{^}: “Caller List” iM
3 Press {V} to search from the most recent
call, or press {^} to search from the oldest
call.
Programmable settings
ProblemCause/solution
I have changed the display
language to a language I
cannot read.
While programming, the
handset starts to ring.
While programming, the
display returns to standby
mode.
I cannot register a handset to a
base unit.
*1 KX-TG6421
L Change the display language (page 16).
L A call is being received. Answer the call and
start again after hanging up.
L A call matching an entry in the call barred list
is being received.
L The maximum number of handsets (6) is
already registered to the base unit. Cancel
unused handset registrations from the base
unit (page 28).
L You entered the wrong PIN. If you forget your
PIN, contact your nearest Panasonic service
centre.
L Place the handset and the base unit away
from other electrical appliances.
*1
Useful Information
Wait and try again later.
Battery recharge
ProblemCause/solution
The handset beeps and/or )
flashes.
I fully charged the batteries, but
) still flashes.
I fully charged the batteries, but
the operating time seems to be
shorter.
L Battery charge is low. Fully charge the
batteries (page 11).
L Clean the charge contacts and charge again
(page 12).
L It is time to replace the batteries (page 11).
L Clean the battery ends (S, T) and the
charge contacts with a dry cloth and charge
again.
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Useful Information
ProblemCause/solution
The handset display is blank.L The handset is not turned on. Turn the power
on (page 15).
Making/answering calls, intercom
ProblemCause/solution
w is flashing.L The handset is too far from the base unit.
Noise is heard, sound cuts in
and out.
The handset does not ring.L The ringer volume is turned off. Adjust ringer
The base unit does not ring.
I cannot make a call.L The dialling mode may be set incorrectly.
*1 KX-TG6421
Move closer.
L The base unit’s AC adaptor is not properly
connected. Reconnect AC adaptor to the
base unit.
L You are using the handset or base unit in an
area with high electrical interference. Reposition the base unit and use the handset
away from sources of interference.
L The handset is not registered to the base unit.
Register it (page 27).
L You are using the handset or base unit in an
area with high electrical interference. Reposition the base unit and use the handset
away from sources of interference.
L Move closer to the base unit.
L If you use a DSL/ADSL service, we
recommend connecting a DSL/ADSL filter
between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for
details.
volume (page 22).
*1
L The ringer volume is turned off. Adjust ringer
volume (page 23).
Change the setting (page 16).
L The handset is too far from the base unit.
Move closer and try again.
L Another unit is in use. Wait and try again later.
L Answering system is being used.
try again later.
L The key lock feature is turned on. Turn it off
(page 19).
*1
Wait and
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Useful Information
Caller ID
ProblemCause/solution
Caller information is not
displayed.
Caller information is slow to
display.
Time on the unit has shifted.L Incorrect time information from incoming
The name stored in the
phonebook is not fully
displayed while an outside call
is being received.
L You must subscribe to a Caller ID service.
Contact your service provider/telephone
company for details.
L If your unit is connected to any additional
telephone equipment, remove and plug the
unit directly into the wall jack.
L If you use a DSL/ADSL service, we
recommend connecting a DSL/ADSL filter
between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for
details.
L Other telephone equipment may be interfering
with this unit. Disconnect the other equipment
and try again.
L Depending on your service provider/
telephone company, the unit may display the
caller’s information at the 2nd ring or later.
L Move closer to the base unit.
Caller ID changes the time. Set the time
adjustment to “Manual” (off) (page 22).
L Edit the phonebook entry name to fit in 1 line
of text (page 20).
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Useful Information
SMS (Short Message Service)
ProblemCause/solution
The SMS message centre
number is logged in the caller
list and the message is not
received.
I cannot send or receive SMS
messages.
“FD” is displayed.L The unit could not connect to the SMS
“FE” is displayed.L An error occurred while sending the message.
“E0” is displayed.L Your phone number is permanently withheld
L Someone tried to send you a message while
SMS is turned off. Turn it on (page 31).
L You have not subscribed to the appropriate
service. Contact your service provider/
telephone company.
L The SMS message centre number(s) are not
stored or are incorrect. Store the correct
numbers (page 31).
L Message transmission was interrupted. Wait
until the message has been sent before using
other telephone functions.
L If you use a DSL/ADSL service, we
recommend connecting a DSL/ADSL filter
between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for
details.
message centre. Confirm that the correct
SMS message centre numbers are stored.
Confirm that SMS is turned on (page 31).
Try again.
or you have not subscribed to the appropriate
service. Contact your service provider/
telephone company.
52
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TG6411-6421FX(e).book Page 53 Friday, February 27, 2009 11:44 AM
Answering system (KX-TG6421)
ProblemCause/solution
The unit does not record new
messages.
My own greeting message
cannot be properly heard.
I cannot operate the answering
system.
I cannot operate the answering
system remotely.
While recording a greeting
message or listening to
messages, the unit rings and
the operation stops.
L The answering system is turned off. Turn it on
(page 35).
L The message memory is full. Erase
unnecessary messages (page 37).
L The recording time is set to “Greeting
Only”. Change the setting (page 40).
L If your own greeting message is not recorded
properly, callers are unable to leave a
message. Record your own greeting message
again (page 36).
L If you subscribe to a voice mail service,
messages are recorded by your service
provider/telephone company, not your
telephone. Change the unit’s number of rings
setting or contact your service provider/
telephone company (page 39).
L Record your own greeting message again
(page 36).
L Someone is using the unit. Wait for the other
user to finish.
L A caller is leaving a message. Wait for the
caller to finish.
L The handset is too far from the base unit.
Move closer.
L You are entering the wrong remote access
code. If you have forgotten your remote
access code, enter the remote access code
setting to check your current code (page 38).
L Press each key firmly.
L The answering system is turned off. Turn it on
(page 39).
L You are using a rotary/pulse telephone. Try
again using a touch-tone phone.
L A call is being received. Answer the call and
try again later.
Useful Information
53
Page 54
TG6411-6421FX(e).book Page 54 Friday, February 27, 2009 11:44 AM
Useful Information
Liquid damage
ProblemCause/solution
Liquid or other form of moisture
has entered the handset/base
unit.
Caution:
L To avoid permanent damage, do not use a microwave oven to speed up the drying
process.
L Disconnect the AC adaptor and telephone line
cord from the base unit. Remove the batteries
from the handset and leave to dry for at least
3 days. After the handset/base unit are
completely dry, reconnect the AC adaptor and
telephone line cord. Insert the batteries and
charge fully before use. If the unit does not
work properly, contact your nearest
Panasonic service centre.
Wall mounting
■ Base unit■ Charger
67 mm
25 mm
Longer than
20 mm
54
Hooks
(Not supplied)
Space
(6 mm)
Screws
Longer than
20 mm
Screws
(Not supplied)
Hooks
Space
(2 mm)
Page 55
TG6411-6421FX(e).book Page 55 Friday, February 27, 2009 11:44 AM
1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan
Copyright:
This material is copyrighted by Panasonic Communications Co., Ltd., and may be
reproduced for internal use only. All other reproduction, in whole or in part, is
prohibited without the written consent of Panasonic Communications Co., Ltd.