Panasonic KX-TG6322, KXTG6311, KX-TG6312, KX-TG6313, KX-TG6324 User Manual

...
Model shown is KX-TG6311.
Expandable Digital Cordless Phone
Model No. KX-TG6311
with 2 Handsets
Model No. KX-TG6312
with 3 Handsets
Model No. KX-TG6313
Expandable Digital Cordless
Answering System
with 2 Handsets
Model No. KX-TG6322
with 3 Handsets
Model No. KX-TG6323
with 4 Handsets
Model No. KX-TG6324
This unit is compatible with Caller ID. You must subscribe to the appropriate service offered by your service provider/telephone company.
Charge the batteries for about 7 hours before initial use.
Please read these operating instructions before using the unit and save them for future reference. For assistance, visit our website: http://www.panasonic.com/help for customers in the U.S.A. or Puerto Rico.

Table of Contents

Introduction
Product information . . . . . . . . . . . . . . . 3
Accessory information. . . . . . . . . . . . . 5
For your safety . . . . . . . . . . . . . . . . . . 7
Important safety instructions . . . . . . . . 8
For best performance . . . . . . . . . . . . . 8
Preparation
Controls. . . . . . . . . . . . . . . . . . . . . . . 10
Display. . . . . . . . . . . . . . . . . . . . . . . . 11
Connections . . . . . . . . . . . . . . . . . . . 12
Battery installation and replacement . 13
Battery charge . . . . . . . . . . . . . . . . . . 14
Symbols used in these operating
instructions . . . . . . . . . . . . . . . . . . . . 15
Setting up the unit before use . . . . . . 15
Making/Answering Calls
Making calls. . . . . . . . . . . . . . . . . . . . 17
Answering calls . . . . . . . . . . . . . . . . . 17
Useful features during a call . . . . . . . 18
Shared Phonebook
Shared phonebook . . . . . . . . . . . . . . 20
Programming
Programmable settings . . . . . . . . . . . 22
Special instructions for programmable
settings . . . . . . . . . . . . . . . . . . . . . . . 27
Registering a unit . . . . . . . . . . . . . . . 28
Caller ID Service
Using Caller ID service . . . . . . . . . . . 29
Caller list . . . . . . . . . . . . . . . . . . . . . . 29
Answering System
Answering system. . . . . . . . . . . . . . . 32
Turning the answering system on/off. 32
Greeting message. . . . . . . . . . . . . . . 32
Listening to messages using the base
unit . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Listening to messages using the
handset . . . . . . . . . . . . . . . . . . . . . . . 34
Remote operation . . . . . . . . . . . . . . . 35
Answering system settings . . . . . . . . 36
Voice Mail Service
Voice mail service . . . . . . . . . . . . . . . 38
Intercom/Locator
Intercom . . . . . . . . . . . . . . . . . . . . . . 40
Transferring calls, conference calls . 40
Handset locator . . . . . . . . . . . . . . . . 41
Useful Information
Wall mounting . . . . . . . . . . . . . . . . . . 42
Error messages . . . . . . . . . . . . . . . . 44
Troubleshooting . . . . . . . . . . . . . . . . 45
FCC and other information . . . . . . . . 50
Specifications . . . . . . . . . . . . . . . . . . 53
Customer services . . . . . . . . . . . . . . 54
Warranty . . . . . . . . . . . . . . . . . . . . . . 55
Index
Index. . . . . . . . . . . . . . . . . . . . . . . . . 57
2

Product information

Thank you for purchasing a Panasonic digital cordless phone.
Notable differences between the models
KX-TG6311 series
L Model shown is

Introduction

KX-TG6313.
Model No.
KX-TG6311 KX-TG6311 KX-TGA630 1
KX-TG6312 KX-TG6311 KX-TGA630 2
KX-TG6313 KX-TG6311 KX-TGA630 3
KX-TG6321 series
Model No.
KX-TG6322 KX-TG6321 KX-TGA630 2
KX-TG6323 KX-TG6321 KX-TGA630 3
KX-TG6324 KX-TG6321 KX-TGA630 4
Base unit Handset
Part No. Part No. Quantity
L Model shown is
KX-TG6324.
Base unit Handset
Part No. Part No. Quantity
For assistance, please visit http://www.panasonic.com/help
3
Introduction
Feature differences
Model No. Answering system
KX-TG6311 r
Intercom
| N
*1
N N
*2
*3
KX-TG6312 r
KX-TG6313 r
KX-TG6322 rrr
KX-TG6323 rrr
KX-TG6324 rrr
*1 Intercom calls can be made between the handset and base unit. *2 Intercom calls can be made between the handsets. *3 Intercom calls can be made between the handsets by purchasing and registering
one or more optional handsets (page 6).
4
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Introduction

Accessory information

Supplied accessories
Quantity
Accessory item/
No.
Order number
1 AC adaptor for base unit/
PQLV207T
2 Telephone line cord/
PQJA10075Z
3 Wall mounting adaptor/
PNKL1001Z2
4 Rechargeable batteries 5 Handset cover
PNYNTGA931SR
6 Charger/
PNLC1001YS
7 AC adaptor for charger/
PQLV209T
*1 See page 6 for replacement battery information. *2 The handset cover comes attached to the handset.
12345
*2
*1
/
KX-TG 6311
KX-TG 6312/ KX-TG 6322
1111
1111
1111
2468
1234
–123
–123
KX-TG 6313/ KX-TG 6323
KX-TG 6324
67
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5
Introduction
Additional/replacement accessories
Please contact your nearest Panasonic dealer for sales information.
No. Accessory item Order number
1 T-adaptor KX-J66 2 Battery back-up power supply KX-TCA230
12
Replacement battery information:
L Replace batteries only with a nickel metal hydride (Ni-MH) type of battery. This
model requires 2 AAA (R03) batteries for every handset. For best performance, we recommend using Panasonic rechargeable batteries (Order No. HHR-4DPA). To order, please call 1-800-332-5368 or visit http://www.panasonic.com/batterystore
Expanding your phone system
You can expand your phone system by registering optional handsets (max. 6) to a single base unit.
Optional handset feature overview
The features of the following handsets depend on the base unit to which the handset is registered.
Feature Model No.
KX-TGA630 KX-TGA930 KX-TGA935
Headset jack rr Belt clip rr Drop and splash resistance r
Sales and support information
L To order additional/replacement accessories, call 1-800-332-5368. L TTY users (hearing or speech impaired users) can call 1-866-605-1277.
6
For assistance, please visit http://www.panasonic.com/help

For your safety

To prevent severe injury and loss of life/property, read this section carefully before using the product to ensure proper and safe operation of your product.
WARNING
Power connection
L Use only the power source marked on
the product.
L Do not overload power outlets and
extension cords. This can result in the risk of fire or electric shock.
L Completely insert the AC
adaptor/power plug into the power outlet. Failure to do so may cause electric shock and/or excessive heat resulting in a fire.
L Regularly remove any dust, etc. from
the AC adaptor/power plug by pulling it from the power outlet, then wiping with a dry cloth. Accumulated dust may cause an insulation defect from moisture, etc. resulting in a fire.
L Unplug the product from power outlets
if it emits smoke, an abnormal smell, or makes an unusual noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped emitting and contact the Panasonic Call Center at 1-800-211­PANA (1-800-211-7262).
L Never touch the plug with wet hands.
Danger of electric shock exists.
Installation
L To prevent the risk of fire or electrical
shock, do not expose the product to rain or any type of moisture.
L Do not place or use this product near
automatically controlled devices such
For assistance, please visit http://www.panasonic.com/help
Introduction
as automatic doors and fire alarms. Radio waves emitted from this product may cause such devices to malfunction resulting in an accident.
Operating safeguards
L Unplug the product from power outlets
before cleaning. Do not use liquid or aerosol cleaners.
L Do not disassemble the product. L Do not spill liquids (detergents,
cleansers, etc.) onto the telephone line cord plug, or allow it to become wet at all. This may cause a fire. If the telephone line cord plug becomes wet, immediately pull it from the telephone wall jack, and do not use.
Medical
L Consult the manufacturer of any
personal medical devices, such as pacemakers or hearing aids, to determine if they are adequately shielded from external RF (radio frequency) energy. (The product operates in the frequency range of
1.92 GHz to 1.93 GHz, and the RF transmission power is 115 mW (max.).)
L Do not use the product in health care
facilities if any regulations posted in the area instruct you not to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy.
CAUTION
Installation and relocation
L Never install telephone wiring during
an electrical storm.
L Never install telephone line jacks in
wet locations unless the jack is specifically designed for wet locations.
7
Introduction
L Never touch uninsulated telephone
wires or terminals unless the telephone line has been disconnected at the network interface.
L Use caution when installing or
modifying telephone lines.
L The AC adaptor is used as the main
disconnect device. Ensure that the AC outlet is installed near the product and is easily accessible.
L This product is unable to make calls
when: – the handset batteries need
recharging or have failed.
– there is a power failure.
Battery
L We recommend using the batteries
noted on page 6. USE ONLY
rechargeable Ni-MH batteries AAA (R03) size.
L Do not mix old and new batteries. L Do not open or mutilate the batteries.
Released electrolyte from the batteries is corrosive and may cause burns or injury to the eyes or skin. The electrolyte may be toxic if swallowed.
L Exercise care when handling the
batteries. Do not allow conductive materials such as rings, bracelets or keys to touch the batteries, otherwise a short circuit may cause the batteries and/or the conductive material to overheat and cause burns.
L Charge the batteries provided with or
identified for use with this product only, in accordance with the instructions and limitations specified in this manual.
L Only use a compatible base unit (or
charger) to charge the batteries. Do not tamper with the base unit (or charger). Failure to follow these instructions may cause the batteries to swell or explode.

Important safety instructions

When using your product, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:
1. Do not use this product near water for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool.
2. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.
3. Do not use the telephone to report a gas leak in the vicinity of the leak.
4. Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions.
SAVE THESE INSTRUCTIONS

For best performance

Base unit location/avoiding noise
The base unit and other compatible Panasonic units use radio waves to communicate with each other.
L For maximum coverage and noise-
free communications, place your base unit: – at a convenient, high, and central
location with no obstructions between the handset and base unit in an indoor environment.
– away from electronic appliances
such as TVs, radios, personal
8
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computers, wireless devices or other phones.
– avoid facing radio frequency
transmitters, such as external antennas of mobile phone cell stations (avoid putting the base unit on a bay window or near a window).
L Coverage and voice quality depends
on the local environmental conditions.
L If the reception for a base unit location
is not satisfactory, move the base unit to another location for better reception.
Environment
L Keep the product away from electrical
noise generating devices, such as fluorescent lamps and motors.
L The product should be kept free from
excessive smoke, dust, high temperature, and vibration.
L The product should not be exposed to
direct sunlight.
L Do not place heavy objects on the
power cord or top of the product.
L When you leave the product unused
for a long period of time, unplug the product from the power outlet.
L The product should be kept away from
heat sources such as heaters, kitchen stoves, etc. It should not be placed in rooms where the temperature is less than 5 °C (41 °F) or greater than 40 °C (104 °F). Damp basements should also be avoided.
L The maximum calling distance may be
shortened when the product is used in the following places: Near obstacles such as hills, tunnels, underground, near metal objects such as wire fences, etc.
L Operating the product near electrical
appliances may cause interference. Move away from the electrical appliances.
Introduction
Routine care L Wipe the outer surface of the
product with a soft moist cloth.
L Do not use benzine, thinner, or any
abrasive powder.
Notice for product disposal, transfer, or return
L This product can store your
private/confidential information. To protect your privacy/confidentiality, we recommend that you erase the information such as phonebook or caller list entries from the memory before you dispose of, transfer, or return the product.
For assistance, please visit http://www.panasonic.com/help
9

Preparation

A
ABCD E F
IJKHG

Controls

Base unit
KX-TG6311/KX-TG6312/KX-TG6313
B
A Charge contacts B {LOCATOR}
KX-TG6322/KX-TG6323/KX-TG6324
A Charge contacts B Speaker C {} (STOP) D {ERASE} E {GREETING REC} (Recording) F {GREETING CHECK} G {^} (VOL.: Volume up)
{V} (VOL.: Volume down) {7} (Repeat) {8} (Skip)
H MIC (Microphone) I {6} (Play)
Message indicator
J {LOCATOR} {INTERCOM} K {ANSWER ON}
ANSWER ON indicator
10
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Preparation
Handset
B
A
C
D
E
F
G
A Speaker B {MENU} C Soft keys D {C} (TALK) E {s} (SP-PHONE: Speakerphone) F Dial keypad
({*}: TONE)
G {FLASH} {CALL WAIT} H Charge indicator
Ringer indicator Message indicator
I Receiver J Display K {OFF} L Navigator key ({^}/{V}/{< }/{>})
? (Volume: {^}/{V})
M {PAUSE} {REDIAL} N {HOLD} {INTERCOM} O Microphone P Charge contacts
Using the navigator key
The handset navigator key can be used
H
to navigate through menus and to select items shown on the display by pressing {^}, {V}, {<}, or {>}.
I
To adjust the receiver or speaker volume, press {^} to increase the
volume, or press {V} to decrease the
J
volume repeatedly while talking.
C
K
Volume up
{^}
L
M
{<}{>}
{V}
Volume down
Soft keys
N
The handset features 2 soft keys. By
O
pressing a soft key, you can select the feature shown directly above it on the
P
display.
View Phone
K
CID book

Display

Handset display items
Item Meaning
5 Battery level
[1] Handset number
Line in use
Someone is using the line.
L
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11
Preparation

Connections

Connect the AC adaptor cord (A) by pressing the plug firmly (B). Connect the telephone line cord until it clicks into the base unit and telephone line jack (C).
Base unit
L Use only the supplied Panasonic AC
adaptor PQLV207.
L Use only the supplied telephone line
cord. Using another telephone line cord may not allow the unit to work properly.
To single-line telephone jack (RJ11C)
(120 V AC, 60 Hz)
Charger
Available for:
KX-TG6312/KX-TG6313/ KX-TG6322/KX-TG6323/KX-TG6324
L Use only the supplied Panasonic AC
adaptor PQLV209.
C
A
B
Hook
Note:
L The AC adaptor must remain
connected at all times. (It is normal for the adaptor to feel warm during use.)
L The AC adaptor should be connected
to a vertically oriented or floor­mounted AC outlet. Do not connect the AC adaptor to a ceiling-mounted AC outlet, as the weight of the adaptor may cause it to become disconnected.
During a power failure
The unit will not work during a power failure. We recommend connecting a corded-type telephone (without AC adaptor) to the same telephone line or to the same telephone line jack using a Panasonic T-adaptor (page 6). Emergency power can be supplied to the unit by connecting a Panasonic battery back-up power supply noted on page 6.
If you subscribe to a DSL/ADSL service
Please attach a DSL/ADSL filter (contact your DSL/ADSL provider) to the telephone line between the base unit and the telephone line jack in the event of the following: – noise is heard during conversations. – Caller ID features do not function
properly.
12
B
A
For assistance, please visit http://www.panasonic.com/help
Hooks
(120 V AC, 60 Hz)
To single-line telephone jack (RJ11C)
DSL/ADSL filter

Battery installation and replacement

Important:
L Use the supplied rechargeable
batteries (Part No. HHR-65AAABU).
L When installing the batteries:
– Wipe the battery ends (S, T) with
a dry cloth.
– Avoid touching the battery ends
(S, T) or the unit contacts.
– Ensure correct polarites (S, T).
L When replacing the batteries:
– USE ONLY rechargeable Ni-MH
batteries AAA (R03) size.
– Do NOT use
Alkaline/Manganese/Ni-Cd batteries.
– We recommend using the
Panasonic rechargeable batteries noted on page 6, 8.
1 Press the notch on the handset
cover firmly, and slide it in the direction of the arrow.
Preparation
Note:
L When replacing batteries, remove the
old batteries.
Attention:
A nickel metal hydride battery that is recyclable powers the product you have purchased. Please call 1-800-8-BATTERY (1-800­822-8837) for information on how to recycle this battery.
2 Insert the batteries negative (T)
end first. Close the handset cover.
Rechargeable Ni-MH ONLY
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13
Preparation

Battery charge

Place the handset on the base unit or charger for about 7 hours before initial use.
L While charging, Charging” is
displayed and the charge indicator on the handset lights up. When the batteries are fully charged, Charge
completed is displayed.
Base unit: Charger
*1 KX-TG6312/KX-TG6313/
KX-TG6322/KX-TG6323/ KX-TG6324
Note:
L It is normal for the handset to feel
warm during charging.
L If you want to use the handset
immediately, charge the batteries for at least 15 minutes.
L Clean the charge contacts of the
handset, base unit, and charger with a soft and dry cloth once a month. Clean more often if the unit is exposed to grease, dust, or high humidity.
14
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*1
:
Battery level
Battery icon Battery level
5 High
6 Medium
7 Low
L When flashing:
Needs to be charged.
8 Empty
Note: L KX-TG6311/KX-TG6312/KX-TG6313
The batteries need to be charged if the handset beeps while you are engaged in a call.
L KX-TG6322/KX-TG6323/KX-TG6324
The batteries need to be charged if the handset beeps while you are engaged in a call or operating the answering system remotely.
Panasonic Ni-MH battery performance (supplied batteries)
Operation Operating time
In continuous use
Not in use (standby)
While using the clarity booster feature (page
19)
Note:
L Actual battery performance depends
on a combination of how often the handset is in use and how often it is not in use (standby).
L Even after the handset is fully
charged, the handset can be left on the base unit or charger without any ill effect on the batteries.
5 hours max.
11 days max.
3 hours max.
L The battery level may not be
displayed correctly after you replace the batteries. In this case, place the handset on the base unit or charger and let it charge for at least 7 hours.

Symbols used in these operating instructions

Symbol Meaning
{} The words in the
brackets indicate button names/soft key names on the handset and base unit.
Example:
Unit keys: {C}, {OFF} Soft keys: {View CID},
{Phonebook}
i Proceed to the next
operation.
“” The words in
quotations indicate the menu on the display.
Example: “Alarm
{V}/{^}:“”Press {V} or {^} to
select the words in quotations.
Example: {V}/{^}: “Off
Preparation

Setting up the unit before use

Display language
You can select either English or Español as the display language. The default setting is English.
1 {MENU} i {#}{1}{1}{0} 2 {V}/{^}: Select the desired setting. 3 Press the right soft key to save. i
{OFF}
Voice guidance language
Available for:
KX-TG6322/KX-TG6323/KX-TG6324
You can select either English or Español as the voice guidance language of the answering system. The default setting is English”.
1 {MENU} i {#}{1}{1}{2} 2 {V}/{^}: Select the desired setting. 3 {Save} i {OFF}
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15
Preparation
Dialing mode
If you cannot make calls, change this setting according to your telephone line service. The default setting is Tone”.
Tone: For tone dial service.Pulse: For rotary/pulse dial service.
1 {MENU} i {#}{1}{2}{0} 2 {V}/{^}: Select the desired setting. 3 {Save} i {OFF}
Date and time
{MENU} i {#}{1}{0}{1}
1 2 Enter the current month, date, and
year by selecting 2 digits for each. Example: July 15, 2008
{0}{7} {1}{5} {0}{8}
3 Enter the current hour and minute
(12-hour clock format) by selecting 2 digits for each. Example: 9:30
{0}{9} {3}{0}
4 {AM/PM}: Select “AM” or “PM”. 5 {Save} i {OFF}
Note:
L When English is selected as the
display language, 12-hour clock format is used. When Spanish is selected, 24-hour clock format is used.
L To correct a digit, press {^}, {V}, {<},
or {>} to move the cursor to the digit, then make the correction.
L The date and time may be incorrect
after a power failure. In this case, set the date and time again.
16
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Making calls

1 Lift the handset and dial the phone
number.
L To correct a digit, press {Clear}.
2 Press {C} or {Call}. 3 When you finish talking, press
{OFF} or place the handset on the base unit or charger.
Using the speakerphone
1 Dial the phone number, and press
{s}. L Speak alternately with the other
party.
2 When you finish talking, press
{OFF}.
Note:
L For best performance, use the
speakerphone in a quiet environment.
L To switch back to the receiver, press
{C}.
Adjusting the receiver or speaker volume
Press {^} or {V} repeatedly while talking.
Making a call using the redial list
The last 5 phone numbers dialed are stored in the redial list (each 48 digits max.).
1 {REDIAL} 2 {V}/{^}: Select the desired phone
number.
3 {C}
Erasing a number in the redial list
1 {REDIAL} 2 {V}/{^}: Select the desired phone
number.

Making/Answering Calls

3 {Erase} i {Yes} i {OFF}
Pause (for PBX/long distance service users)
A pause is sometimes required when making calls using a PBX or long distance service. When storing a calling card access number and/or PIN in the phonebook, a pause is also needed (page 21). Example: If you need to dial the line access number “9” when making outside calls with a PBX:
1 {9} i {PAUSE} 2 Dial the phone number. i {C}
Note:
L A 3.5 second pause is inserted each
time {PAUSE} is pressed. Repeat as needed to create longer pauses.

Answering calls

When a call is being received, the ringer indicator flashes rapidly.
1 Lift the handset and press {C} or
{s} when the unit rings. L You can also answer the call by
pressing any dial key from {0} to {9}, {*}, or {#}. (Any key
answer feature)
2 When you finish talking, press
{OFF} or place the handset on the base unit or charger.
Auto talk
You can answer calls simply by lifting the handset off the base unit or charger. You do not need to press {C}. To turn this feature on, see page 24.
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17
Making/Answering Calls
Adjusting the handset ringer volume
Press {^} or {V} repeatedly to select the desired volume while the handset is ringing for an incoming call.
Note:
L You can also program the handset
ringer volume beforehand (page 24).
Temporary handset ringer off
While the handset is ringing for a call, you can turn the ringer off temporarily by pressing {OFF}.
Adjusting the base unit ringer volume
Available for:
KX-TG6322/KX-TG6323/KX-TG6324
Press {^} or {V} repeatedly to select the desired volume.
L To turn the ringer off, press and hold
{V} until the unit beeps 2 times.

Useful features during a call

Hold
This feature allows you to put an outside call on hold.
1 Press {HOLD} 2 times during an
outside call.
2 To release hold, press {C}.
L Another handset user can take
the call by pressing {C}.
Note:
L If a call is kept on hold for more than 9
minutes, an alarm tone starts to sound and the ringer indicator flashes rapidly. After 1 additional minute on hold, the call is disconnected.
L If another phone is connected to the
same line (page 12), you can also take the call by lifting its handset.
Mute
While mute is turned on, you can hear the other party, but the other party cannot hear you.
1 Press {Mute} during an outside call.
L{Mute} flashes.
2 To return to the conversation, press
{Mute} again.
Note:
L{Mute} is a soft key visible on the
handset display during a call.
Flash
{FLASH} allows you to use the special features of your host PBX such as transferring an extension call, or accessing optional telephone services.
Note:
L To change the flash time, see page
25.
For call waiting or Call Waiting Caller ID service users
To use call waiting, you must first subscribe to the call waiting service of your service provider/telephone company. This feature allows you to receive calls while you are already talking on the phone. If you receive a call while on the phone, you will hear a call waiting tone.
If you subscribe to both Caller ID and Call Waiting with Caller ID services,
the 2nd caller’s information is displayed after you hear the call waiting tone on the handset.
1 Press {CALL WAIT} to answer the
2nd call.
18
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