Panasonic KX-P8415 Operating Instruction

Page 1

Model No. KX-P8415

Operating Instructions

The KX-P8415 Operating Instructions consist of the following 3 files. B Print.pdf B Mainte.pdf BSpec.pdf These files can be opened by clicking on their names below. The printer’s features are described on the following pages of this file.

Settings and Printing (Print.pdf)

This section contains information on printer panel, printer driver and printing a document.

Care and Maintenance (Mainte.pdf)

This section contains information on cleaning the printer, replacing supplies, clearing jams, troubleshooting, error messages and repacking.

Specifications (Spec.pdf)

This section contains the specifications of the printer, media to be used, software and interface.

Please carefully read the Operating Instructions before operating. Keep KX-P8415 CD-ROM in the protective case. Do not expose the CD-ROM to direct sunlight or extreme heat and do not scratch or smudge the surface of the CD-ROM.

Page 2

Features

The KX-P8415 Color Laser Printer provides fast, high-quality color printing on plain paper, plus the ease of operation and high performance you expect from a laser printer, including the following.

High quality

Resolution—maximum 1200 x 1200 dpi (with optional additional memory)

High speed

Continuous printing on Letter or A4 size paper Full-color mode—Maximum 4 ppm (pages per minute) Three color mode—Maximum 5.3 ppm Monochrome mode—Maximum 16 ppm

Color management (see “Settings and Printing”)

Agfa CMM (Color Management Module) or ICM (Image Color Management) enables a closer matching between monitor and printed output. ICM is not supported under Windows NT® 4.0*1.

*1 Microsoft® Windows NT® Workstation operating system, and Microsoft® Windows NT® Server

network operating system Version 4.0 (hereafter Windows NT 4.0)

Paper handling

■ Media tray:

Standard tray (A4 or Letter): 200 sheets using 75 g/m2(20 lbs.) paper Transparency or legal paper can be used when loaded in an optional tray.

■ Multi-purpose tray:

The following media can be used in the multi-purpose tray.

B Laser paper B Transparency B Labels B Envelope B Card stock B Coated paper

■ 2nd cassette feeder (option):

The 2nd cassette feeder has two tray slots, each of which can hold up to 200 sheets of 75 g/m (20 lbs.) paper. (Continued)

Page 3

Features

Overlay printing (see “Settings and Printing”)

Allows you to print a documents overlaid with a graphic image.

Automatic duplex printing (option) (see “Settings and Printing”)

Automatic duplex printing is possible when the optional auto duplex printing unit is installed.

Networking (option)

B Supports TCP/IP and IPX (Novell) protocols simultaneously when the optional Network card for

Ethernet is installed

B Supports 10 Base-T and 100 Base-T B Supports LPR printing

Network control tool (Option)

With the optional Network card for Ethernet Card installed, using the network control tool enables the following functions.

– Displaying the printer information (type of the tray and media used, remaining life of the

consumables, etc.) – Displaying the printer status – Configuring the network – Notifying the printer error by mail

BWindows NT is an either registered trademark or trademark of Microsoft Corporation in the United

States and/or other countries.

BAgfa is a registered trademark of Agfa-Gevaert, AG. BIPX is a registered service mark of Novell, Inc., in the United States and other countries. BNovell and NetWare are registered trademarks of Novell, Inc., in the United States and other

countries.

BDestinyTM, WinStyler

Corporation. The operating instructions are subject to change without notice. WinStyler

Display List Color and WinRefsTMare trademarks of Destiny Technology

Page 4

Settings and Printing

Maintenance

Specifications

Care and Maintenance

Contents

Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

External . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Internal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

User Replaceable Components . . . . . . . . . . . . . . . . . . . . . . . 6

Average Life of Printer Components . . . . . . . . . . . . . . . . . . . 9

Clearing a Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Clearing “Media type mismatch” Error . . . . . . . . . . . . . . . . . 11

Jam at A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Jam at B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Jam at C . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Jam at D . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Jam at E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Jam at MPT (Multi-purpose tray) . . . . . . . . . . . . . . . . . . . . . 27

Jam at F . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Jam at G, H . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Printer LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Repacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

BMicrosoft, Windows are either registered trademarks or trademarks of Microsoft Corporation

in the United States and/or other countries.

Page 5

Settings and Printing

Maintenance

Specifications

Cleaning

Contents

Cleaning

Periodic cleaning of the printer is recommended. The frequency of cleaning is dependent upon the environment in which the printer is used. You should clean the printer:

BAt least once a month. BWhen the printer experiences frequent media jams. BWhen print quality has deteriorated.

External

1 2

Turn the power OFF. Clean all the covers with a soft cloth. Use any mild commercial cleaner.

CAUTION

BDo not use benzine, thinner, aerosol cleaners, or any abrasive powder.

Internal

When using isopropyl alcohol with a lint-free cloth, make sure that the alcohol is at least 90% pure, obtainable from your local pharmacy. (Do not use rubbing alcohol; it can damage the printer.)

■ Cleaning the paper-pick rollers:

Slide the media tray out (you do not have to remove it) to allow access to the paper-pick rollers.

Open the left side door.

Page 6

Settings and Printing

Maintenance

Specifications

Contents

Cleaning

Use the green handles to pull out the paper feeder.

While pressing the metal tab (A), gently rotate the paper-pick rollers 180° (the paper-pick rollers are D-shaped) and wipe them with a lint-free cloth that has been moistened with isopropyl alcohol.

paper-pick rollers

Reinsert the paper feeder (#) and close the left side door ($).

# $

metal tab (A)

(Continued)

Page 7

Settings and Printing

Maintenance

Specifications

Contents

Cleaning

■ Cleaning the optional 2nd Cassette Feeder and the auto duplex printing unit:

Slide the media tray back into place.

Open the left side door and clean the rollers for the middle and lower media trays.

Close the left side door.

Remove the auto duplex printing unit.

Page 8

Settings and Printing

Maintenance

Specifications

Contents

Cleaning

# Open the lid of auto duplex printing unit while squeezing the green knob.

$ Clean the rollers.

Close the lid and press down firmly on it to snap both sides into place.

Rollers

Reinsert the auto dulpex printing unit.

Page 9

Settings and Printing

Maintenance

Specifications

User Replaceable Components

Contents

User Replaceable Components

When the printer panel indicates that a supply needs to be replaced, make sure that you have replacement supplies (see below) on hand. The printer may continue to print until the supply is completely used up; then it stops until you replace the indicated supply.

■ Color imaging unit (see below)

■ Fuser unit (see page 7)

■ Oil supply roll (see page 7)

■ Toner cartridge (see page 8)

Printer panel message

Color imaging unit *

*1Average life is based on an average of 5%

coverage of the printable area and standard density for any one color when the recommended media is used (refer to Example A : Monochrome 5% coverage). For the components below, the average life may decrease depending on the percentage of colors and coverage used. For more details see page9.

Imaging Unit wearing out

Change the color imaging unit soon.

Imaging Unit Worn out

Change the color imaging unit now.

■ Cleaning pad (see page 8)

■ Charge unit (see page 8)

■ Transfer unit (see page 8)

Average lifePrinter component

Monochrome 57,000 pages

or Color 14,250 pages

Monochrome 60,000 pages

or Color 15,000 pages

Example A

BColor imaging unit BFuser unit BToner cartridge BCleaning pad

Page 10

Settings and Printing

Maintenance

Specifications

Contents

User Replaceable Components

Printer component Average life

Fuser unit *1 *2 * (Oil supply roll installed)

Oil supply roll*

[Cleaning pad enclosed]

Fuser Unit wearing out

Oil Roll wearing out

Change the Fuser unit soon.

Fuser Unit and Oil Roll Worn out

Change the Fuser unit now.

Oil Roll wearing out

Change the Oil supply roll soon.

Oil Roll Worn out

Change the Oil supply roll now.

Printer panel message

Display alternately

57,000 pages

60,000 pages

14,500 pages

15,000 pages

*1Refer to *1 on page 6 for average life.

*2Specialty media (transparencies, coated paper, etc.) and duplex printing will result in

shortening the life of a consumable to maintain better print quality. When one page is printed on this type of media, 2 pages are counted. So when only speciality media is used, it may reduce the life of components by half. When replacing the fuser unit, replace the oil supply roll as well.

Do not insert the used oil supply roll into the new fuser unit; it may damage the new fuser unit.

*3Using media except the recommended media (see “Specifications”) will result in shortening the life

of consumable.

Note when performing duplex printing:

Duplex printing will result in shortening the life of fuser unit. When one sheet is printed, 2 pages are counted per one side.

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Settings and Printing

Contents

Maintenance

Printer component Average lifePrinter panel message

Specifications

User Replaceable Components

Toner cartridges

Cleaning pad*1 *3 *

Charge unit

*1*

Low <Color> Toner

Change the color toner cartridge soon.

<Color> Toner Empty

Change the color toner cartridge now.

Cleaning Pad wearing out

Change the cleaning pad soon.

Charge Unit wearing out

Change the Charge unit soon.

10,000 pages (CMY)

12,000 pages (Black)

15,000 pages

Monochrome 30,000 pages

or Color 7,500 pages

*1Refer to *1 on page 6 for average life. *2The starter toner cartridges that are shipped with the printer have an average life of approximately

*3When you have just replaced the cleaning pad or transfer unit, you must reset the counter to 100%

*4Using media except the recommended media (see “Specifications”) will result in shortening the life

Transfer unit*

Transfer wearing out

80,000 pages

Change the transfer unit soon.

5,000 pages (Black) / 4,000 pages (Y, M, C), based on an average of 5% coverage.

If you print with high density when “Low <Color> Toner” is displayed, you may get faded printout before “<Color> Toner Empty” is displayed.

remaining [Refer to“Using the Printer Panel (Menu Mode)” in Settings and Printing].

of consumable.

Page 12

Settings and Printing

Maintenance

Specifications

User Replaceable Components

Contents

Average Life of Printer Components

The average life of printer components (color imaging unit, fuser unit and cleaning pad) varies depending on the percentage of colors and coverage used. When printing at full color with high percentage of coverage, the average life of these components will be decreased.

Print pattern

Monochrome 5% coverage (Example A)

Full color 5% coverage Full color 10% coverage Full color (Example B)

Example A Example B Example C

Coverage of the printable area (%)

Cyan

Magenta

Yellow Black

Color imaging unit Fuser unit

5555 10101010 3119104 17292232Full color (Example C)

15,000

7,500 4,688 3,000

Life (pages)

60,00060,0005000

30,000 18,750 12,000

Cleaning pad

15,000

7,500 4,688 3,000

NOTE

• Each file’s coverage is measured by pixel counter on letter size. The coverage will differ depending on printers.

Page 13

Settings and Printing

Maintenance

Specifications

Contents

Clearing a Jam

If the printer has frequent media jams, make sure that you follow these guidelines:

BAlways use high-quality laser paper and transparencies. Refer to Specifications. BMake sure that you load specialty media only in the multi-purpose tray and that you set the media

thickness switch to the correct setting for the media used. Refer to Settings and Printing .

If a media jam occurs, the printer panel reports “Jam at <Location>”. The <Locations> are the various sensors throughout the paper path, listed as A through E.

Jam at MPT

(see page 27)

Jam at B

(see page 15)

Jam at C

(see page 17)

Jam at F*

Jam at E

(see page 27)

(see page 28)

Jam at D

Jam at A

(see page 24)

(see page 11)

Jam at H*

(see page 29)

*1Optional auto duplex printing unit is installed in the standard cassette slot. When the automatic

duplex printing is performed, media jam at F, G or H may occur.

2nd cassette feeder (option)

Standard cassette or auto duplex printing unit (option)*

Jam at G*

(see page 29)

Page 14

Settings and Printing

Maintenance

Specifications

Contents

Clearing a Jam

Clearing “Media type mismatch” Error

When printing on paper or transparency, the media must be loaded in the multi-purpose tray or the media tray designed for only paper or transparency. When you use multi-purpose tray, the media you are using must be selected in the printer driver. If media is loaded in the incorrect media tray or different media is selected in the printer driver, the “Media type mismatch” message will appear on the LCD panel and jam will occur.

Perform one of the following procedures depending upon the media source to recover from jam, then load the media in the correct media tray or select the correct media in the printer driver (see Settings

and Printing).

BWhen the media is feeding from media tray:

Refer to the instruction in “Jam at A” (see below).

BWhen the media is feeding from the multi-purpose tray:

Refer to the instruction in “Jam at MPT” (Multi-purpose tray) [see page 27].

Jam at A

If the 2nd cassette feeder is installed, also see page 13 for the 2nd cassette feeder jam.

# Open the left side door corresponding to the selected media tray. $ Remove the jammed media.

Close the left side door.

(Continued)

Page 15

Settings and Printing

Maintenance

Specifications

 OR 

Contents

Clearing a Jam

Remove the media tray or auto duplex printing unit (if installed in your printer).

Remove the jammed media from inside the printer.

Reinsert the media tray.

Open and close the front door to clear the error message from the LCD.

Page 16

Settings and Printing

Maintenance

Specifications

■ Jam at A in the 2nd cassette feeder:

Contents

Clearing a Jam

Open the lower left side door.

Remove the jammed media.

Close the lower left side door.

Page 17

 OR 

Settings and Printing

Maintenance

Specifications

Contents

Clearing a Jam

Remove the selected media tray (middle or lower media tray).

Remove the jammed media from inside the printer.

3 4

Reinsert the media tray.

Open and close the front door to clear the error message from the LCD.

Page 18

Settings and Printing

Maintenance

Specifications

Jam at B

Contents

■ Jam at B in the media tray:

Clearing a Jam

Open the left side door.

Use the green handles to pull out the paper feeder.

Remove the jammed media on or under the paper feeder.

Reinsert the paper feeder and close the left side door.

Page 19

Settings and Printing

Maintenance

Specifications

■ Jam at B in the multi-purpose tray:

Contents

Clearing a Jam

Remove the jammed media from the multi-purpose tray.

Open and close the front door to clear the error message from the front panel.

NOTE

• A few sheets of paper printed after clearing media jam may be dirty.

Page 20

Settings and Printing

Maintenance

Specifications

Jam at C

Jammed media

Contents

Clearing a Jam

Open the printer front door.

SAFETY CAUTION

BThe fuser is hot; to avoid personal injury, turn off the printer and wait 10 minutes (after

opening the front door) for the fuser unit to cool before touching it.

Check whether the media is jammed under the color imaging unit.

If the media jam is not found, go to next step.

• If the media is jammed, (a) Remove it by following the steps 1 to 4 in “Jam at B in the media tray” on page 15. (b) To clear the error message “Jam at C”, slide out the fuser unit (see steps 3 and 4 on

page 18), then slide it back to the printer and secure it.

Page 21

Settings and Printing

Maintenance

Specifications

Contents

Clearing a Jam

Turn the small green thumbscrew counterclockwise to unlock the fuser unit.

Holding the green tab on the right, slide the fuser unit out until it stops.

CAUTION:

HOT SURFACE

Page 22

Settings and Printing

Maintenance

Specifications

Contents

Clearing a Jam

# Press the green lever on the left to release the safety catch.

$ Hold the fuser unit as shown below, and slide it out of the printer.

SAFETY CAUTION

BThe fuser unit weighs approximately 3.1 kg {6.8 lbs.}. Take care when handling it.

% Close the front door.

SAFETY CAUTION

BDo not touch the roller and the parts around the roller when handling the fuser unit,

because they may be hot.

Roller

CAUTION: HOT SURFACE

Page 23

Settings and Printing

Maintenance

Specifications

Contents

Clearing a Jam

Remove the oil supply roll:

# Press out on tabs to unlock the oil supply roll. $ Remove the oil supply roll out of the fuser.

NOTE

BIf the paper is not jammed in the fuser unit, repeat steps 1 to 4 in “Jam at B in the media

tray” on page 15.

Holding the tabs, remove the cleaning pad.

Cleaning pad

Page 24

Settings and Printing

Maintenance

Specifications

Contents

Clearing a Jam

# Turn the fuser unit’s green knob clockwise. $ Remove the jammed media.

Replace the cleaning pad.

Page 25

Settings and Printing

Maintenance

Specifications

Contents

Clearing a Jam

# Replace the oil supply roll into the fuser unit. $ Press down firmly on the oil supply roll to snap both sides into place. % If the oiled cloth is loose, rotate the gear (A) clockwise until it is tight.

Oiled cloth

NOTE

B Do not touch the oiled cloth.

CAUTION

BIf the oil supply roll is not installed correctly, print quality will be diminished.

Page 26

Settings and Printing

Maintenance

Specifications

Contents

Clearing a Jam

# Open the front door.

$ Slide the fuser unit back into the printer.

# Turn the small green thumbscrew clockwise to lock the fuser unit. $ Close the front door.

NOTE

• The error message “Jam at C” is cleared by sliding out the fuser unit, then sliding it back to the printer.

Page 27

Settings and Printing

Maintenance

Specifications

Jam at D

Contents

■ Jam at D when printing face down :

Clearing a Jam

# Open the front door.

$ Pull open the access door (above the plastic output tray); see if the media

is visible.

(Continued)

Page 28

Settings and Printing

Maintenance

Specifications

Contents

Clearing a Jam

# Turn the large green knob on the fuser unit counterclockwise.

$ Remove the media from inside the access door.

CAUTION

BIf the knob of the fuser unit will not turn, do not force it, or you may damage the fuser unit.

Instead, follow these steps: a) Unlock the fuser unit by turning the small green thumbscrew counterclockwise. b) Pull the fuser unit out. The media will probably tear. c) Remove the oil supply roll. d) Turn the fuser unit’s large green knob to release the jammed media. e) Remove the jammed media from the fuser unit and the printer.

SAFETY CAUTION

BThe fuser unit is hot; to avoid personal injury, turn off the printer and wait 10 minutes for the

fuser unit to cool before touching it.

Close the front door.

Page 29

Settings and Printing

Maintenance

Specifications

■ Jam at D when printing face up:

Contents

Clearing a Jam

# Open the front door and the right side door.

$ Turn the fuser unit’s large green knob counterclockwise to release the

jammed media.

% Remove the jammed media from the right side of the printer.

Close the front door and the right side door.

Page 30

Settings and Printing

Maintenance

Specifications

Jam at E

Contents

Clearing a Jam

Remove the jammed media from the output tray.

Open and close the front door to clear the error message from the LCD.

Jam at MPT (Multi-purpose tray)

Remove the jammed media from the multi-purpose tray.

Open and close the front door to clear the error message from the LCD.

Page 31

Settings and Printing

Maintenance

Specifications

Jam at F

Contents

Clearing a Jam

Pull open the access door (above the plastic output tray) and remove the jammed media.

Open and close the front door to clear the error message from the LCD.

 OR 

Perform steps 1 through 5 of Jam at G, H (see page 29-30).

Page 32

Settings and Printing

Maintenance

Specifications

Jam at G, H

Contents

Clearing a Jam

Remove the auto duplex printing unit.

Open the lid of auto duplex printing unit while squeezing the green knobs.

Page 33

Settings and Printing

Maintenance

Specifications

Contents

Clearing a Jam

Remove the jammed paper.

Close the lid and press down firmly on it to snap both sides into place.

Reinsert the auto duplex printing unit.

Page 34

Settings and Printing

Maintenance

Specifications

Contents

Troubleshooting

■ Executing the Test Print

It enables you to print each color (Cyan, Magenta, Yellow and Black) halftone page to check the print quality.

1 2 3

Press the MENU/EXIT button on the printer panel. Press the H/ENTER button. Press the FF/CONTINUE button twice.

The Test Print menu will appear.

Press the H/ENTER button to print each color page.

■ Printing the test pattern for Adjustment to Media setting

When using media types other than those recommended, you may need to confirm the print quality by printing the test pattern below. To print the test pattern, see “Setting the Adjustment to Media” in the

Settings and Printing.

Test pattern:

Page 35

Settings and Printing

Maintenance

Specifications

Troubleshooting

Contents

■ Printer Components

You may need to replace the following components if they have expired. For product numbers of supplies, refer to the supplement for supplies provided.

Charge unit

Oil supply roll

Toner cartridges

Fuser unit

Color imaging unit

Transfer unit

Fuser unit

Cleaning pad

Page 36

Settings and Printing

Maintenance

Specifications

Contents

Troubleshooting

Trouble

READY indicator is blinking.

READY indicator is off.

ERROR indicator is on.

ERROR indicator is blinking.

On the Test Print, a single color is not uniform or many vertical streaks (both light and dark) of slightly different density and non-uniform color.

Possible Cause

The printer is receiving, processing or printing job.

You have entered the Menu mode in the printer panel.

The printer is not ready, is disabled, or has detected an error.

Error occurred that is not usercorrectable.

The printer has stopped because it detected a usercorrectable error such as an open door or a media jam.

The toner is almost depleted.

Corrective Action

Wait for the job to be completed or cancel the job.

Exit the Menu mode by pressing the MENU/EXIT button.

Read the printer panel message to determine the printer status.

Turn the printer off and back on again. If the indicator is still on, the printer requires service.

Correct the condition displayed on the printer panel (e.g., close the door or clear the media jam).

Replace the color toner cartridge.

On the Test Print, half tone area has areas of weak color.

Paper doesn’t match the environmental conditions, or it has too much moisture.

Try fresh paper, or another type of paper.

Store media in the original, dust-free package in the same environmental conditions as the printer.

Page 37

Settings and Printing

Maintenance

Specifications

Contents

Troubleshooting

Trouble

A single color appears faded.

On the Test Print, a single color has a sharp, dark or light vertical streak.

Possible Cause

The color density is set incorrectly in the printer panel.

The toner is almost depleted.

The toner cartridge is almost depleted and is not properly applying toner.

Corrective Action

Check the density setting by printing the Calibration Test Print in the Bias Adjustment menu from the printer panel. Compare the settings with the color density samples on the Color Calibration Card and, if necessary, adjust the density from the printer panel. Refer to “Adjusting the Color Density” in

Settings and Printing.

Replace the color toner cartridge soon (depending on the complexity of your prints, you can continue to print up to 100 more pages).

Replace the color toner cartridge.

Small white spots appear on OHP transparency.

OHP transparency has dust on its surface.

Remove dust or stain from OHP transparency.

Page 38

Settings and Printing

Maintenance

Specifications

Contents

Troubleshooting

Trouble Possible Cause

On the Test Print, a single color shows a light, repeating horizontal line.

Prints are missing fine-line detail.

Dark color spots and dark or light streaks appear in all colors.

On the Test Print, straight, thin light vertical line in colors.

The roller in the toner cartridge has a slight impression after a long period of storage.

The color imaging unit has reached the end of its useful life.

The photosensitive belt inside the color imaging unit is scratched.

Corrective Action

Run 20-30 prints. The impression will disappear with continued time and use.

Replace the color imaging unit.

On the Test Print, each color “bleeds” into the color band.

The color imaging unit’s internal waste toner box is full.

Replace the color imaging unit.

Page 39

Settings and Printing

Maintenance

Specifications

Contents

Troubleshooting

Trouble

On the Test Print, a single white spot appears in approximately the same vertical place on the page.

On the Test Print, large light spot(s) appear randomly.

Possible Cause

The color imaging unit is damaged.

Fingerprint(s) on the underside belt or photosensitive belt (inside) of the color imaging unit.

Corrective Action

Replace the color imaging unit.

Print several pages until the spots fade.

On the Test Print, one or more dark vertical lines appear on the print in all colors.

The color imaging unit is scratched.

The fuser unit is damaged.

Replace the color imaging unit; make sure that the old imaging unit is not exposed to light for more than 45 seconds. If a new color imaging unit does not correct the problem: BPut the old color imaging

unit back into the printer.

BRepack the new color

imaging unit.

Replace the fuser unit.

Page 40

Settings and Printing

Maintenance

Specifications

Contents

Troubleshooting

Trouble Possible Cause

A piece of the printed image is missing and reappears out of place, approximately 129 mm (5″) down the page.

The surface of the printed image appears to have vertical scratches (visible by holding the print at an angle and observing the “shine” of the image). At first, the scratches appear only on the printed image; eventually, dark vertical scratches appear on the unprinted portion of the page.

Media frequently wraps around the fuser unit.

The fuser unit’s internal roller is not being consistently oiled.

or The fuser unit’s internal roller is contaminated with toner particles.

The fuser unit is near the end of its useful life.

The oil supply roll has reached the end of its useful life.

Corrective Action

Print 5-10 pages of blank pages to clean the roller. If you still see the problem: BReplace the oil supply roll.

If you still see the problem:

BReplace the fuser unit.

Replace the fuser unit (depending on your quality needs, you can continue to print until the dark vertical lines appear).

Replace the oil supply roll.

Light vertical streaks appear in all colors.

The charge unit is dirty.

Replace the charge unit.

Page 41

Settings and Printing

Maintenance

Specifications

Contents

Troubleshooting

Trouble Possible Cause

Dark and wavy vertical streaks appear in all colors.

The entire page prints in black, including the borders.

The charge unit is dirty.

Bad electrical contact for the charge unit.

The charge unit is broken.

Corrective Action

Remove and reinsert the charge unit.

Replace the charge unit.

Remove and reinsert the charge unit.

Reinsert the color imaging unit to correct the contact for the charge unit.

Replace the charge unit.

Toner spots appear on the back of the media.

The page prints in black in the image area only. (The borders are clear.)

The transfer unit is worn out.

Either the image processor board or engine control board is not functioning properly.

Replace the transfer unit.

Turn the printer off and back on again. If the problem persists, call for service on your printer.

Page 42

Settings and Printing

Contents

Maintenance

Specifications

Troubleshooting

Trouble Possible Cause

The page is completely blank.

Solid color print for green, red and blue are not printed out evenly in the Adjustment to Media test pattern.

The problem could be with one of the following:

BEngine control board. BDeveloper voltage. BLaser scanning unit mirror.

Unrecommended media is used.

Corrective Action

Turn the printer off and back on again. If the problem persists, call for service on your printer.

Adjust the Adjustment to Media value using the Printer panel. (See “Adjusting the Adjustment

to Media Setting”in the

Settings and Printing).

Use the Recommended media (see Specifications).

Black, magenta and cyan halftone have weak color area.

Service Error is displayed on the LCD.

1, 2

For the entire image, seepage 40.

An error occurred that is not user-correctable.

Turn the printer off and back on again. If the error persists, call for service.

Page 43

Settings and Printing

Maintenance

Specifications

■ Entire image samples

Contents

Troubleshooting

Image Quality (at Solid Image Pattern)

Normal Image Sample

Green

Red

Blue

Poor Image Sample

Image Quality (at Halftone Image Pattern)

Normal Image Sample

Poor Image Sample

Black

Magenta

Cyan

NOTE

BThese image samples may differ depending on the media or circumstances (temperature and

humidity) using the printer.

Page 44

Settings and Printing

Maintenance

Specifications

■If you can’t make a print

Contents

Printer not operating.

The printer does not print correctly.

The printer may not be plugged into an AC outlet or turned on.

The interface cable(s) may not be connected properly.

Appropriate driver may not be installed or KX-P8415 printer may not be selected.

Troubleshooting

Corrective ActionTrouble Possible Cause

Make sure that you plugged in the printer and turned it on.

Make sure that you connected the interface cable(s) properly.

If the communication link between your computer and the printer is working but the printer ejects a blank page when printing from your application or through Windows, make sure that the appropriate driver is installed and that you have selected the printer correctly.

The setting for printing is not effective.

Some applications may not allow you to change the settings through the KX-P8415 printer driver’s setting window.

Change the application’s settings.

Page 45

Settings and Printing

Maintenance

Specifications

■Media problems

Contents

Trouble Corrective Action

Troubleshooting

Frequent paperpicking errors.

Frequent media jams.

Frequent media jams at C.

Fan the paper or transparencies before installing them in their respective trays; this is especially important for transparencies because they tend to stick together.

Make sure that you have loaded paper in the paper tray and transparencies in the transparency tray.

Make sure that the media is installed under the hooks at the front of the media tray.

If printing on transparencies and your printer has a 2nd Cassette Feeder, make sure that the transparency tray is installed in the upper or middle tray slot.

Clean the paper-pick rollers (see page 2 for instructions). Make sure that you use a high-quality laser paper:

60-105 g/m2(16-28 lbs.) paper in the media trays and 75-165 g/m2(20-44 lbs.) paper in the multi-purpose tray.

If you are using media that is 105 g/m2(28 lbs.), check if the Face Down media output setting is selected in the driver. If it is, change the setting to Face Up.

Use only recommended transparencies (see Specifications). We cannot guarantee the results of other transparencies.

Make sure that the media is installed under the hooks at the front of the media tray.

Do not overfill the media tray, as indicated by the red line on the right side of the tray.

Clean the paper-pick rollers (see page 2 for instructions).

Make sure that the media thickness switch is set correctly for the installed media (see Settings and Printing).

The cleaning pad may be dirty with toner. Replace the cleaning pad (see the supplement for supplies provided).

Page 46

Settings and Printing

Contents

Maintenance

■Problems with image size and position

Specifications

Troubleshooting

Trouble

Check your application for correct image sizing.Off-set images. Check your application for image sizing.Cut-off images. Make sure that the correct size media is in the media tray.

Make sure that the image size is smaller than printable area (see

“Margins and Print Area”in the “Specifications”).

■Print quality problems

Trouble

Prints have dull, faded colors.

Print the Calibration Test Print from the Bias Adjustment menu in the printer panel. Check the density settings for each color and compare them with the color density samples on the Color Calibration Card. Refer to“Adjusting the Color Density”in the “Settings and Printing”for instructions on comparing and setting color density.

Make sure that the color imaging unit stays covered until immediately before installing it in the printer. Exposure to light can damage the color imaging unit and will produce light streaks or faded prints.

Make sure that the toner cartridges are installed correctly.

Corrective Action

Image is very faded or pieces of the image are missing; toner on the page is loose.

Make sure that you use a high-quality laser paper: 60-105 g/m2(16-28 lbs.) paper in the media trays and 75-165 g/m (20-44 lbs.) paper in the multi-purpose tray.

When using the multi-purpose tray, make sure that you have selected the correct media type in the driver.

Page 47

Settings and Printing

Maintenance

Specifications

Contents

Troubleshooting

Trouble

Streaks or spots

The back of the printed page appears dirty.

The print quality of a transparency is poor.

Corrective Action

Most spots are caused by fingerprints or dust introduced into the printer while installing the color imaging unit or loading media. Make sure that the surface where you unpack the color imaging unit, paper, and transparencies is free of dust. Keep supplies in a covered area or a closed box.

Make sure that the color imaging unit stays covered until immediately before installing it in the printer. Exposure to light for more than 45 seconds can damage the color imaging unit.

Do not touch the right side or underside of the color imaging unit; fingerprints affect print quality.

Make sure that the paper or transparency film is clean. Make sure that you handle the media on the outside edges to avoid

fingerprints. To get rid of fingerprint spots, print a few prints.

Toner particles have contaminated the transfer roller. This can happen if the printed image is larger than the media (for example, when printing on envelopes). Run 10-20 prints to clean the transfer roller. The cleaning pad may be dirty with toner. Replace the cleaning pad (see the supplement for supplies provided).

There is a defect on the coated surface of the transparency. Print on the other side.

Page 48

Settings and Printing

Contents

Error Messages

Printer LCD Panel

Maintenance

Specifications

Error Messages

Error Message

All Media Tray Empty

Black Toner Empty

Black Toner Cartridge Not installed

Charge Unit Not installed

Charge Unit wearing out

Cleaning Pad wearing out

Cyan Toner Empty

Cyan Toner Cartridge Not installed

Ethernet Card Check Error

Front or Right door Open

Fuser Unit Not installed

Fuser Unit* Wrong Type

Possible Cause

All media trays are empty.

Black toner cartridge is empty.

Black toner cartridge is not installed.

Charge unit is not installed.

Cleaning pad is wearing out.

Cyan toner cartridge is empty.

Cyan toner cartridge is not installed.

Printer Ethernet Card I/F Error.

Front or right side door is open.

Fuser unit is not installed.

An incompatible fuser unit is installed in the printer.

Corrective Action

Install a media tray with media in it.

Replace the black toner cartridge now.

Install the black toner cartridge.

Install the charge unit.

Replace the charge unit soon.The charge unit is wearing out.

Replace the cleaning pad and reset the counter (see "Using the

Printer Panel (Menu Mode)" in

Settings and Printing).

Replace the cyan toner cartridge now.

Install the cyan toner cartridge.

Install the Ethernet Card correctly.

Close the front or right side door.

Install the fuser unit.

Replace the fuser unit with the one compatible with this model (see the supplement for supplies provided).

*1 This message is displayed when an improper option is used. You can still print a page by

pressing F/CONTINUE even when this message is displayed. However, it is not recommended because we cannot guarantee the printing results.

Page 49

Settings and Printing

Maintenance

Specifications

Contents

Error Messages

Error Message

Fuser Unit and Oil Roll* Worn out

Fuser Unit wearing out Imaging Unit

No tension Imaging Unit

Not installed Imaging Unit*

Wrong Type

Imaging Unit*

Worn out

Jam at A See front door label

Jam at B See front door label

Jam at C See front door label

Jam at D See front door label

Jam at E See front door label

Possible Cause

Corrective Action

Replace the fuser unit now.Fuser unit is worn out.

Replace the fuser unit soon.Fuser unit is wearing out.

Color imaging unit is not installed correctly.

Install the color imaging unit correctly.

Install the color imaging unit.Color imaging unit is not

installed. An incompatible color imaging

unit is installed.

Replace the color imaging unit with the one compatible with this model (see the supplement for supplies provided.

Imaging unit is worn out.

Replace the color imaging unit now.

Color imaging unit is wearing out.Imaging Unit wearing out

A jam has occurred in the media feed area.

A jam has occurred in the fuser unit.

A jam has occurred inside the access door or the right side

Replace the color imaging unit soon.

Refer to page 11 to clear the jam.

Refer to page 15 to clear the jam.

Refer to page 17 to clear the jam.

Refer to page 24 to clear the jam.

door. A jam has occurred in the

output area.

Refer to page 27 to clear the jam.

*1 This message is displayed when an improper option is used. You can still print a page by

pressing F/CONTINUE even when this message is displayed. However, it is not recommended because we cannot guarantee the printing results.

*2 You can still print a page by pressing F/CONTINUE even when “Worn out” message is

displayed. However, it is not recommended because we cannot guarantee the printing results.

Page 50

Settings and Printing

Maintenance

Specifications

Error Message Possible Cause Corrective Action

Contents

Jam at F See front door label

A jam has occurred in the media feed area of the auto duplex printing unit.

Error Messages

Refer to page 28 to clear the jam.

Jam at G See front door label

Jam at H See front door label

Jam at MPT See front door label

Left side door Open

Load A4

Load Legal

Load Letter

A jam has occurred in the auto duplex printing unit.

A jam has occurred in the multi-purpose tray.

Left side door is open.

A4 size media tray is not installed.

Legal paper tray is not installed.

The letter sizer media tray is not installed.

Refer to page 29 to clear the jam.

Refer to page 27 to clear the jam.

Close the left side door.

Install the A4 size media tray with media in it or press G/CANCEL button on the printer panel to cancel the print job. When the lower line indicates the location for the media tray to be installed, follow that message.

Install the legal size paper tray with media in it or press G/CANCEL button on the printer panel to cancel the print job. When the lower line indicates the location for the media tray to be installed, follow that message.

Install the letter size media tray with media in it or press G/CANCEL button on the printer panel to cancel the print job. When the lower line indicates the location for the media tray to be installed, follow that message.

Low Black Toner

Black toner cartridge is almost empty.

Replace the black toner cartridge soon.

Page 51

Settings and Printing

Maintenance

Specifications

Error Messages

Contents

Error Message Possible Cause Corrective Action

Low Cyan Toner

Low Magenta Toner

Low Yellow Toner Lower Left side door

Open Lower Tray

Empty Lower Tray

Not installed Magenta Toner

Empty Magenta Toner Cartridge

Not installed Media Tray

Empty Media Tray

Not installed Memory Overflow

Middle Tray Empty

Not installed

Empty Media type mismatch

Cyan toner cartridge is almost empty.

Magenta toner cartridge is almost empty.

Yellow toner cartridge is almost empty.

cassette feeder is open.

Lower tray is empty in the 2nd cassette feeder option.

Lower tray is not installed.

Magenta toner cartridge is empty.

Magenta toner cartridge is not installed.

Standard media tray is empty.

Standard media tray is not installed.

There is not enough memory in the printer.

Middle tray is empty in the 2nd cassette feeder option.

Middle tray is not installed.Middle Tray

Multi-purpose tray is empty.Multi-Purpose Tray

Media is loaded in the incorrect media tray or different media is selected in the printer driver.

Replace the cyan toner cartridge soon.

Replace the magenta toner cartridge soon.

Replace the yellow toner cartridge soon.

Close the left side door.Left side door of the 2nd

Load media in the lower media tray.

Install the lower tray in the 2nd cassette feeder.

Replace the magenta toner cartridge now.

Install the magenta toner cartridge.

Install the media tray with media in it.

Install the standard media tray.

Add memory or select a lower resolution in the printer driver.

Load media in the middle media tray.

Install the middle tray in the 2nd cassette feeder.

Load media in the multipurpose tray.

Verify the media is loaded in the correct media tray or change the media setting in the printer driver.

Page 52

Settings and Printing

Maintenance

Specifications

Contents

Error Messages

Error Message Possible Cause

Oil supply roll is not installed.Oil Roll

Not installed Oil Roll

Worn out

Oil Roll wearing out Option feeder

Incompatible

Output Tray Full

Overrun Check on the Page Protection

Not installed

Paper Tray Empty

Paper Tray Not installed

Too hot to print Label Remove Label, Cancel job

Oil supply roll is worn out.

Oil supply roll is wearing out.

An incompatible 2nd cassette feeder is installed.

Output tray is full.

Overrun error

Paper feeder is not installed.

No media tray is installed or media tray is empty.

Paper tray is not installed.

The printer is too hot or room temperature is too high to print Labels.

Corrective Action

Install the oil supply roll.

Replace the oil supply roll now.

Replace the oil supply roll soon.

Replace the 2nd cassette feeder with the one compatible with this model.

Remove the printed media from the output tray.

check box in the Setup tab.

Install the paper feeder.Paper feeder

Install a media tray with paper in it.

Install the paper tray.

Wait until the printer cools down, or use in a cooler place [below 35°C (95°F)].

Transfer wearing out

Empty Transparency Tray

Not installed Upper Left side door

Open

Transfer unit is wearing out.

Transparency tray is empty.Transparency Tray

Transparency tray is not installed.

Standard cassette side door is open.

Replace the transfer unit and reset the counter (see "Using the

Printer Panel (Menu Mode)" in Settings and Printing).

Install the transparency tray with transparencies in it.

Install a transparency tray.

Close the left side door.

Page 53

Settings and Printing

Maintenance

Specifications

Error Message Possible Cause Corrective Action

Contents

Upper Tray Empty

Upper Tray Not installed

Yellow Toner Empty

Yellow Toner Cartridge Not installed

Media tray is empty.

Standard tray is not installed.

Yellow toner cartridge is empty.

Yellow toner cartridge is not installed.

Error Messages

Load media in the standard tray.

Install the standard tray.

Replace the yellow toner cartridge now.

Install the yellow toner cartridge.

Page 54

Settings and Printing

Maintenance

Specifications

Repacking

Contents

Repacking

It is highly recommended that you keep the original carton and ALL packing materials. Should you need to transport or ship your printer, please follow these instructions.

SAFETY CAUTION

BThe printer weighs about 49.2 kg {108.4 lbs.}. It must be handled by two people.

NOTES

BShould you need to send your printer for service, consult your reseller first or Panasonic. BPlease use the original carton and all of the original packing materials. BIf you do not have the packing for the color imaging unit and the transfer unit: contact

Panasonic for packing.

BImproper repacking of the printer may result in a service charge to remove spilled toner. BSince the printer uses dry toner, extreme care must be taken when handling. The printer

should be handled in the upright (vertical) position.

Material required:

B Original cartons and packing materials B Newspaper or drop cloth B Shipping tape and scissors

Page 55

Settings and Printing

Maintenance

Specifications

Contents

Repacking

1 2

Turn off the printer; remove the power cord and all interface cables.

Remove the media tray(s) from the printer; remove the media from the tray(s).

# Put the protective stopper (included in the original packing material) into

the hole in the metal plate as shown below.

$ Pressing down the metal plate, put the other end of the protective stopper

into the hole in the media tray to secure the metal plate.

Metal plate

Protective stopper

Page 56

Settings and Printing

Maintenance

Specifications

Contents

Repacking

4 5

Reinsert the media tray into the printer; use adhesive tape to secure the tray to the printer.

If you have other media trays, repack them for shipping or storage in their original shipping boxes.

# Open the printer’s front door. $ Loosen the two thumbscrews by turning them counterclockwise. % Rotate the green knob 180° counterclockwise.

BIf the green knob is already in the right position, you do not need to rotate it.

Page 57

Settings and Printing

Maintenance

Specifications

Contents

Repacking

# Grasping the front green handle, slide the color imaging unit out until it

catches.

$ Lift up the green handle on the left. Pull the color imaging unit out of the

printer.

Green surface

Black belt

IMPORTANT

BDo not touch the green surface (the right side) or the black belt (the under side). Finger

prints may affect the print quality.

SAFETY CAUTION

BThe color imaging unit weighs approximately 6.5 kg {14.3 lbs.}. Always use the handles

when lifting it.

Page 58

Settings and Printing

Maintenance

Specifications

Contents

Repacking

Wrap the color imaging unit with a protective black plastic sheet.

CAUTION

BDo not expose the color imaging unit to light for more than 45 seconds to avoid damage.

On the color imaging unit, turn the upper lever ($) 90° counterclockwise while rotating the green knob (#); this is necessary to protect the color imaging unit during shipment.

Page 59

Settings and Printing

Maintenance

Specifications

Contents

Repacking

Insert the color imaging unit into the packing.

# Open the left side door.

$ Using the green handles, slide the paper feeder out.

Page 60

Settings and Printing

Maintenance

Specifications

Contents

Repacking

# Push in on green tabs to unlock the cover.

$ Raise the cover until it catches in the open position.

# Rotate the transfer unit’s green handles up.

$ Lift out the transfer unit.

Page 61

Settings and Printing

Maintenance

Specifications

Contents

Repacking

Place the transfer unit on newspaper or drop cloth. Rotate the handles down and wrap the transfer unit with a piece of paper and adhesive tape.

NOTE

BDo not touch or bump the roller; it can damage the roller

Install the plastic cover and insert the transfer unit into a plastic bag and seal the end tightly. Install the transfer unit into the packing.

Plastic cover

Plastic bag

Page 62

Settings and Printing

Maintenance

Specifications

Contents

Repacking

Packing the toner cartridges:

# Open the right side door. $ Remove a toner cartridge.

CAUTION

BTo avoid possible toner spillage, do not tilt the cartridge.

% Replace the shipping cover. & Secure the shipping cover with adhesive tape.

Page 63

Settings and Printing

Maintenance

Specifications

Repacking

Contents

' Insert each toner cartridge into a plastic bag and seal the end of the bag

tightly.

( Repeat instructions $ to ' for each toner cartridge.

Wipe off any loose toner in and around the printer.

NOTE

BIf a toner vacuum is available, it is the best tool for cleaning spilled toner. Do not use a

standard office vacuum; the toner will not be retained by typical vacuum dust collectors.

If you have an auto duplex printing unit and/or 2nd Cassette Feeder:

If you don’t have an auto duplex printing unit and 2nd Cassette Feeder, go to step 19. # Lift the printer up and away from the 2nd Cassette Feeder.

SAFETY CAUTION

BThe printer weighs approximately 38.4 kg {84.6 lbs.} and the 2nd Cassette Feeder weighs

approximately 14.3 kg {31.5 lbs.}. Observe standard precautions for lifting heavy objects.

$ Repack the auto duplex printing unit and/or 2nd Cassette Feeder in its original shipping

box.

Page 64

Settings and Printing

Maintenance

Specifications

Contents

Repacking

# Raise the output tray and secure it to the printer with adhesive tape. $ Secure the front door, the multi-purpose tray and the left side door to the

printer with adhesive tape.

Repack any other accessories in the original shipping box.

Page 65

Settings and Printing

Maintenance

Specifications

Contents

Repacking

Repack the printer in the original shipping box. Make sure that you keep the printer upright and level when moving.