Panasonic IP8840 User Manual

IP8840 IP Phone

User Guide

for Broadworks

Please read this guide carefully before operating your set.
Retain this guide for future reference.

LGN8840-1002SBUG-01.00 Dec. ‘08

IP8840 Broadworks IP Phone
User Guide

Regulatory and Safety Notices

1. Radio Frequency Emissions:
FCC Compliance statement:
This device complies with Part 15 rules. Operation is subject to the following two conditions;

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may cause undesire d o peration.

This Equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC
rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following
measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a different circuit from that to which the receiver is connected

If problems persist, consult the dealer or an experienced radio/TV technician for help.

Canadian Compliance statement
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
This device complies with Class B limits of Industry Canada. Operation is subject to the following two conditions;

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may cause undesire d o peration.
European Union Declarations of Conformity
LG-Nortel Co. Ltd. declares that the equipment specified in this document, which bears the “CE” mark, conforms to

the European Union Radio and Telecommunications Terminal Equipment Directive (R&TTE 1999/5/EC) including,
Electromagnetic Compatibility Directive (89/336/EEC) and
Low Voltage Directive (73/23/EEC)
The product fulfills the essential requirements of the harmonized standards shown above.

2. Product Safety Instructions
This product complies with and conforms to the following international Product Safety standards as applicable:
Safety of Information Technology Equipment, IEC 6095-1, including
Relevant national deviations as listed in Compliance with IEC for Electrical Equipment (IECEE)
Safety of Information Technology Equipment, CAN/CSA-C22.2 No. 60950-1/UL 60950-1

3. E-911 and use of the
Please note the use and operation of this phone as part of a multi-line telephone system (MLTS) may be subject to

state and/or federal E-911 MLTS laws that require the MLTS to provide a caller’s telephone number, extension, and
physical location to applicable state and/or local emergency services when a caller initiates a 911 call. The MLTS
may not provide a caller’s telephone number, extension, or physical location information to emerg ency services when
a caller dials 911, and compliance with state and/or federal E-911 MLTS laws is the sole responsib ility of the
purchaser of this phone.

4. Privacy:

IP8840 Phone implements security and encryption technologies however, privacy of communications may not be

ensured when using this telephone.

:

:

IP8840 Phone with Multi-Line Telephone Systems:

Copyright© 2008 LG-Nortel Co. Ltd. All Rights Reserved

This material is copyrighted by LG-Nortel Co Ltd. Any unauthorized reproduction, use or disclosure of this material, or any part
thereof, is strictly prohibited and is a violation of Copyright Laws. LG-Nortel reserves the right to make changes in specifications at
any time without notice. The information furnished by LG Nortel in this material is believed to be accurate and reliable, but is not
warranted to be true in all cases.

LG-Nortel is a trademark of LG-Nortel Co. Ltd.

All other brand and product names are trademarks or registered trademarks of their respective companies.

IP8840 Broadworks IP Phone
User Guide

Care & Precautions:

Before connecting or using your new phone, take a moment to consider safety and reliability. Use common sense
when locating, connecting and using your

• Locate on a dry level surface. Keep the phone away from the edges of the surface to avoid the potential of a
fall.

• Locate cables to avoid potential for damage. For example, do not locate under rugs or carpet as damage may
result from foot traffic or heavy objects. Also, do not locate cables between the desktop and walls where they
may be crushed, damaging the insulation.

• Check the cables regularly and, if damage is noted, disconnect your phone. Contact your local repres entative
for a replacement.

• Should liquid spill on the phone, disconnect the unit from power and the network.

• Do not use during lightning storms. Lightning presents a potential shock hazard.

• Clean the

• Always use caution when connecting to AC power. Use only with a properly grounded standard AC power

outlet.

IP8840 Phone with a soft dry cloth; do not use liquid cleaners.

What is new in this release?

Issue 01.00 2008.12 first release

IP8840 Phone.

ii Dec. ‘08

IP8840 Broadworks IP Phone
User Guide

Table of Contents

1. IP8840 IP Phone Overview....................................................................................1

2. Installing your IP8840 Phone................................................................................3

3. Using Features of IP8840 Phone..........................................................................4

3.1. Receiving a Call............................................................................................................................ 4

3.2. Placing a Call................................................................................................................................ 4

3.3. Putting a Call on Hold................................................................................................................... 4

3.4. Announcing a Call Transfer.......................................................................................................... 5

3.5. Using Blind Call Transfer.............................................................................................................. 5

3.6. Call Forward................................................................................................................................. 5

3.7. 3-Party Conference.......................................................................................................................6

3.8. Call Waiting...................................................................................................................................6

3.9. Redial............................................................................................................................................ 7

3.10. Speed Dial Buttons....................................................................................................................... 7

3.11. Speed Number Dialing.................................................................................................................. 7

3.12. DND (Do-Not-Disturb)................................................................................................................... 7

3.13. Muting a Call................................................................................................................................. 8

3.14. Accessing Your Voice Mail........................................................................................................... 8

3.15. DSS/BLF Coverage...................................................................................................................... 8

3.16. Hotline/Warm-Line........................................................................................................................ 9

4. Advanced Services and the IP8840 Phone LCD Menu.....................................10

4.1. Using the Cal l Logs Menu........................................................................................................... 10

4.2. Using the Phone Book Menu...................................................................................................... 10

4.3. Private Hold................................................................................................................................13

4.4. Barge-in...................................................................................................................................... 13

5. Setting Your Preferences....................................................................................14

5.1. LCD Contrast.............................................................................................................................. 14

5.2. Ring Setting................................................................................................................................14

5.2.1. Setting the Ring Type......................................................................................................... 14

5.2.2. Setting Line Ring Type and Delay...................................................................................... 15

5.3. Ringer Off.................................................................................................................................... 16

5.4. Enabling Automatic Headset Operation..................................................................................... 17

5.5. Setting Flexible Buttons..............................................................................................................17

5.6. Time Configuration..................................................................................................................... 19

5.6.1. SNTP Server Address ........................................................................................................ 19

5.6.2. Time Zone........................................................................................................................... 19

5.6.3. DST Auto Adjustment......................................................................................................... 20

5.6.4. Time Format........................................................................................................................ 20

5.6.5. Date Format........................................................................................................................ 20

5.7. Lock Outgoing Call..................................................................................................................... 21

iii Dec. ‘08

IP8840 Broadworks IP Phone
User Guide

5.8. Enabling Speed Number Dialing ................................................................................................ 22

5.9. Key Tone..................................................................................................................................... 22

5.10. Bluetooth Headset...................................................................................................................... 22

5.10.1. Pairing a Bluetooth headset................................................................................................ 23

5.10.2. Connect or Disconnect a Paired Headset .......................................................................... 24

5.10.3. Deleting a Headset from the Paired List............................................................................. 24

5.10.4. Bluetooth Module Information............................................................................................. 25

5.11. Language Setting........................................................................................................................ 25

Appendix A Dial Pad Character Set ........................................................................... 27

Appendix B Time Zones..............................................................................................28

Appendix C IP8840 Icons............................................................................................29

iv Dec. ‘08

IP8840 Broadworks IP Phone
User Guide

1. IP8840 IP Phone Overview

Your new LG-Nortel IP8840 Phone is an Internet Protocol (IP) phone employing Session Initiation
Protocol (SIP), the well-known open standard for establishing, managing and terminating a
communication session. IP8840 Phone interoperates with call servers, proxies and gateways to
exchange SIP signaling messages for call control. Real-time Transport Protocol (RTP) packets deliver
voice between the end-points over a managed IP network.

Features available to IP8840 Phone through SIP call servers are similar to those of a conventional
business telephone. In addition to the features described in this guide, your call server may provide
additional features, often using dialed feature codes. Refer to your system administrator for further
information.

The IP8840 Phone has fixed feature buttons, soft feature keys, flexible buttons that are configurable, and
dial pad buttons as shown in the figure below.

The ten (10) flexible buttons access lines and features based on the IP Phone configuration. Flexible
buttons assigned for line access, called line buttons, represent a telephone line or a SIP user. A line may
be private, calls to a private line signal at all appearances of the line but an active or held call is only
visible and accessible by the original end-points. A shared line appears at multiple phones and all calls
are visible and accessible by all end-points with the line. Each line button employs LEDs to indicate
status as shown below.

Incoming call Orange* LED flashes at 60 ipm, fast flash
Line in use at this phone Orange* LED On
Call held at this phone Orange* LED flashes at 30 ipm, slow flash

1 Dec. ‘08

IP8840 Broadworks IP Phone
User Guide

Shared line in use at Red LED On
another phone
Shared line call held at Red LED slow flash
another phone
Line not registered w/server Red/Orange LED flashes color, red to orange at 30 ipm

* When the LCD displays information for a line, such as when an incoming call first rings, the LED

color is orange otherwise, the LED color will be green.

Flexible buttons not assigned for line access may access features such as Speed dial, Redial and others.
Refer to section 5.5

The figure below shows other major components of IP8840 Phone. These components include:

• Handset

• Speaker and microphone

• Message Wait Indicator (Message LED)

• LCD (240 by 144 pixel), displays 9-lines

and your system administrator for further information.

2 Dec. ‘08

IP8840 Broadworks IP Phone
User Guide

2. Installing your IP8840 Phone

The figure below shows the cable connections for your IP Phone. The LAN and desktop PC connections
employ standard category 5 LAN cables terminated with RJ-45 connectors. The IP Phone supports PoE
(Power over Ethernet) in accordance with the IEEE-802.1af industry standard. When connected to a PoE
complaint LAN port, the IP Phone derives power from the port. If the LAN port does not support PoE, use
the AC/DC adaptor, available separately, for connection to power. The handset connects to the base with
the supplied standard handset coiled cord. Use the chart below to make connections to the IP Phone.

1 LAN Connect the IP Phone LAN port to the LAN wall jack with the provided LAN cable.
2 PC Connect the IP Phone PC port to your desktop PC with an RJ-45 terminated

UTP-5 cable.

3 Power If the LAN port supports PoE (IEEE 802.3af compliant), the AC/DC adapter is not

required. If not supported, connect the IP Phone power port to the DC out of
Power Adapter. Connect the Power Adapter AC plug to an AC wall jack.

4 Headset Connect Headset RJ-11 jack to the IP Phone headset jack.
5 Handset Connect the Handset coiled cord to the IP Phone base and handset.

3 Dec. ‘08

IP8840 Broadworks IP Phone
User Guide

3. Using Features of IP8840 Phone

3.1. Receiving a Call

When you receive a call, your phone rings, the LCD displays the incoming call information and the
associated line button flashes.

To answer a ringing call:

o Lift the handset. You may press the speakerphone button, line button or the Answer softkey to

activate the speakerphone. To use a headset, press the headset button.

To end the call:

o Hang up the handset. If using the speakerphone, press the speakerphone button. If using the

headset, press the headset button.

To refuse a ringing call:

o Press Refuse softkey, the IP Phone stops ringing and the call server routes the call.

3.2. Placing a Call

You place calls with the handset on-hook or off-hook. Similar to your mobile phone, IP8840 Phone uses
a technique called ‘store and forward dialing’. After you dial a digit, the IP Phone waits about 6 seconds
for additional digits. If you do not dial additional digits, the IP Phone sends the digits you dialed to the call
server for processing. To send the digits immediately, press the # button to indicate dialing is complete,
and then the IP Phone sends the number to the call server.

To place a call:

o Lift the handset. You may press the speakerphone button or line button to activate the

speakerphone. To use a headset, press the headset button.

o Dial the destination number. After a short delay, the IP Phone sends the number, or dial # to send

the dialed digits immediately.

o When the called party answers, begin speaking, the LCD displays the elapsed call time.

To end the call,

o Hang up the handset. If using the speakerphone, press the speakerphone button. If using the

headset, press the headset button.

3.3. Putting a Call on Hold

You can place a call in a waiting state where the held party cannot hear you and you cannot hear the held
party. The held party receives MOH (Music-On-Hold), if configured in the call server.

While a call is on hold, you can answer or place other calls and can toggle between held calls on the
same line. With Call Hold Ringback enabled, the IP Phone rings as a reminder of calls on hold when you
return the IP Phone to idle. Refer to your system administrator or Installer Guide for further information.

To place a call on hold:

4 Dec. ‘08

IP8840 Broadworks IP Phone
User Guide

o Press the Hold button or the Hold softkey. The call status changes to hold and you receive dial

tone. You may then select another line to answer or place a call. Note, if you select an idle line and
take no action for about 15 seconds, the line is disconnected.

To retrieve a held call on a different line:

o Press the slow flashing line button.
o Select the desired call from the displayed call list using Previous-Next softkeys
o Select the OK softkey to resume a connection with the call.

To toggle between two calls on the same line:

o Press the Hold button or the Resume softkey, the active call status changes to hold and the held

call connects.

3.4. Announcing a Call Transfer

Using Announcing a Call Transfer, you send an active call to another extension after announcing the call
transfer to the receiving party.

To transfer an active call:

o Press the Transfer button or the Transfer softkey. The active call status changes to hold and you

receive dial tone.

o Dial the number you wish to receive the transfer.
o Await answer and announce the transfer.
o To complete the transfer, hang up the handset.

To cancel a transfer, for example the second party does not answer or is busy:

o Press the EndCall softkey.

3.5. Using Blind Call Transfer

You can transfer an active call to another extension without talking to the party receiving the call. The call
transfers to the new party without verifying that the new party is there or willing to receive the call.

To transfer an active call without announcing the transfer:

o Press the BlindXfr softkey. The active call status changes to hold and you receive dial tone.
o Dial the number you wish to receive the transfer.
o To complete the transfer, hang up the handset.

To cancel a transfer, for example you mis-dial the receiving number:

o Press the EndCall softkey.

3.6. Call Forward

Call forward directs incoming calls to ring at another location that you designate. You can select one of
four (4) conditions that will forward your calls:

- Call Forward Busy – redirects incoming calls if the line is busy.

5 Dec. ‘08

IP8840 Broadworks IP Phone
User Guide

- Call Forward No Answer – redirects incoming calls that are not answered in the configured no
answer time.

- Call Forward Busy or No Answer – redirects incoming calls if the line is busy or not answered
after the no answer time expires.

- Call Forward All Calls – immediately redirects all incoming calls.

To set up Call Forward:

o Press the CallFwd softkey.
o Use the Previous-Next softkeys to select the desired Call Forward condition.
o Press the OK softkey.
o Input the destination where you want your calls sent.
o Press the OK softkey. The display shows “(x) Fwd to ext” indicating the forward condition and

destination for the calls.
(B) = Busy, (N) = No-answer, (BN) = Busy or No-answer, (U) = Unconditional

To disable Call Forward:

o Press the CallFwd softkey. The message “Fwd to xxxx” disappears from the LCD.

3.7. 3-Party Conference

The IP Phone has a 3-Party Conference feature that lets you converse with two other parties
simultaneously.

To set-up a conference:

o Place first call as normal.
o Press the Conferen softkey. The call status changes to hold and you receive dial tone.
o Dial the number you want to join the conference.
o When the party answers, press the Join softkey to establish the conference.

To end your conference:

o Hang up the handset.

To cancel a conference, for example the second party does not answer or is busy:

o Press the EndCall softkey.

3.8. Call Waiting

With Call Waiting configured, while you are in a call the IP Phone alerts you of an incoming call. The line
button flashes and you receive a beep tone over the active conversation to indicate the new call. In
addition, during the ring signal, the LCD displays the incoming caller id so you know who is calling before
you interrupt the current call.

To answer an incoming call while on a call:

o Press the Answer softkey. The active call changes to the hold state and the new call connec ts.

6 Dec. ‘08