27
Troubleshooting
Reinstalling Software
Before Reinstallation
Preparing
• Product Recovery CD-ROM (included)
• USB CD Drive (bootable)
For information about recommended drives, refer to your technical support office (
page 33).
CAUTION
Reinstalling
Important
Save all important data. If reinstallation is carried out, all data existing prior to the installation will be lost. The reinstallation will return the computer to the conditions at time of purchase.
Before the reinstallation procedure, remove all peripherals (except for the CD drive).
Be sure the AC adaptor is connected until the reinstallation procedure is completed.
If the reinstallation procedure is cancelled before being completed, perform the process again from the beginning.
Do not cancel during reinstalling.
For users intending to change the partitioning of the hard disk:
Do not use the FDISK program that comes as a standard with Windows 95, Windows 98, and Windows 98 Second
Edition, as this has been shown to result in an error in the partitioning settings.
The following FDISK programs will enable the correct settings:
- FDISK program that comes as a standard with Windows Me
- Windows 98 and Windows 98 Second Edition FDISK programs for hard disks that is larger than 64 GB in size*
* A patch for correcting the bug in the standard FDISK program has been made available as a free download. For
details, please refer to the Microsoft Web Site.
1 Turn off the computer.
2 Connect the USB CD drive to the computer.
3 Turn the computer on, and immediately hold down
F2 . Release the key when the Setup Utility starts up.
If the password has been set, enter the Supervisor Password.
4 Write down all of the contents of the Setup Utility and then
press F9 .
At the confirmation message, select [Yes] and press
Enter .
5 Select [Boot] menu, then select [USB CD Drive] and press
F6 until [USB CD Drive] is at the top of the [Boot] menu.
6 Place the disc number one of the recovery CDs into the CD
drive.
7
Press F10 .
At the confirmation message, select [Yes] and press
Enter .
The computer will restart, and this screen should appear.
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Select a number
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1. Start restoring the operating system.
2. Erase the whole data on HDD for security.
3. End
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8 Select [1. Start restoring the operating system.].
The License Agreement screen should appear.
9 Select [1. Yes, I agree to the provisions above and wish to
continue!].
This screen should appear.
Windows XP
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Select a number
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1. Restore Windows(R) XP Professional to the whole HDD.
2. Make two partitions, for the operating system and data. And restore
Windows(R) XP Professional to the operating system partition.
(All existing partitions on HDD will be lost.)
3. Restore Windows(R) XP Professional to the first partition.
4. End
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Windows 2000
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Select a number
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1. Restore Windows(R) 2000 Professional to the whole HDD.
2. Make two partitions, for the operating system and data. And restore
Windows(R) 2000 Professional to the operating system partition.
(All existing partitions on HDD will be lost.)
3. Restore Windows(R) 2000 Professional to the first partition.
4. End
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