Panasonic CF-74GCDADBM Fingerprint Reader Operating Instruction

Download

Supplementary Instructions

for Fingerprint Reader

Personal Computer

Model No. CF-19 / CF-30 / CF-52 / CF-74 Series

Contents

Names and Functions of Parts ................................... 2

Overview ....................................................................... 6

Installation .................................................................... 8

More Advanced Security ........................................... 12

Useful Information ..................................................... 13

Troubleshooting ......................................................... 18

Speciﬁ cations ............................................................. 25

Terms and illustrations in this Manual

NOTE: Useful and helpful information. CAUTION: Condition that may result in minor or moderate injury.

<Model with Windows XP> [start] - [Run]: Click [start], and then click [Run]. <Model with Windows Vista>

(Start) - [All Programs]:

Click (Start), and then click [All Programs].

Î : Page in these Supplementary Instructions or in the

Reference Manual for the computer.

Some of the illustrations in this manual may differ slightly in shape from the

actual items in order to make the explanation easier to understand.

Names and Functions of Parts

Except the following, refer to the Operating Instructions for the computer.

<CF-19 Series>

Fingerprint Reader

(Appearance may differ, depending on speciﬁ cations.)

<CF-30 Series>

Fingerprint Reader

(Appearance may differ, depending on speciﬁ cations.)

<CF-52 Series>

(Appearance may differ, depending on speciﬁ cations.)

<CF-74 Series>

Fingerprint Reader

(Appearance may differ, depending on speciﬁ cations.)

Names and Functions of Parts

How to Use the Fingerprint Reader

This section explains how your ﬁ ngerprints are enrolled and authenticated.

1 <CF-19 and CF-30 Series>

Slide your ﬁ nger to the right or

<CF-19 and CF-30 Series>

left.

To prevent a reading error.

A Set the ﬁ rst joint of your ﬁ nger on

the sensor as illustrated to the right.

B Slide your ﬁ nger to the right or left

while keeping it in contact with the ﬁ ngerprint sensor.

C Slide your ﬁ nger to the right or left

until the sensor is visible.

<CF-52 and CF-74 Series>

Fingerprint sensor

Slide your ﬁ nger toward yourself.

To prevent a reading error.

A Set the ﬁ rst joint of your index

ﬁ nger on the sensor as illustrated

to the right.

B Slide your ﬁ nger toward yourself

while keeping it in contact with the ﬁ ngerprint sensor.

C Slide your ﬁ nger down until the

sensor is visible.

When the ﬁ ngerprint sensor does not enroll or authenticate your

ﬁ ngerprint properly:

• You slid your ﬁ nger too fast or too slow.

• Your ﬁ nger was soiled or it has a scar on the surface.

• Your ﬁ nger was wet or extremely dry.

• Your ﬁ ngerprint does not have sufﬁ cient data for personal identiﬁ cation. For further information, refer to “Troubleshooting (For Devices)”. (Î page

18)

<CF-52 and CF-74 Series>

Fingerprint sensor

CAUTION

We shall not be liable for any loss or damage whatsoever resulting

from your Fingerprint device or neglect of Fingerprint device use, or any data loss resulting from such developments as Fingerprint authentication device malfunctioning.

To protect the ﬁ ngerprint sensor, be sure to close the cover when not

using the ﬁ ngerprint reader.

Overview

Fingerprint’s Outline

The conventional security systems use ID/passwords and token devices such as IC cards to authenticate users. Therefore the passwords and token devices are exposed to the risk of being lost, stolen and hacking. The Fingerprint authentication method uses user’s ﬁ ngerprints instead of passwords for security authentication. You can use your ﬁ ngerprints to start up your computer and log on Windows. We recommend you use the Fingerprint Reader in combination with the TPM (Trusted Platform Module) to increase the security level of your computer.

Recommended Installation Procedure

Performed by the Computer Administrator Performed by each user

Step 1 Step 4

TPM Installation (Î “Installation Manual of TPM”)

(If the TPM is not being used, skip this step.)

Step 2

Fingerprint Utility Installation

Step 3

TPM Fingerprint Utility Initialization

(If the TPM is not being used, skip this step.)

User Fingerprint Enrollment

User’s Data

• Windows Logon Password

• Fingerprint

• Fingerprint Backup Password

• Power-on Password

This manual describes Steps 2, 3 and the initial part of Step 4. For further steps, refer to the UPEK Protector Suite QL Help menu. (<Model with Windows XP> Click [start] - [All Programs] - [Protector Suite QL]

- [Help] / <Model with Windows Vista> Click (Start) - [All Programs] - [Protector Suite QL] - [Help]).

Precautions

Security Functions

Fingerprint Authentication Technology does not guarantee complete

authentication and individual identiﬁ cation. Please acknowledge we shall not be liable for any loss or damage whatsoever resulting from the use of, or inability to use your Fingerprint device.

The Fingerprint authentication method uses multiple ﬁ ngerprints, encryption

keys, credentials data and passwords. You might not be able to use your data if you lose ﬁ ngerprints, keys, credentials and passwords. Back up the Fingerprint authentication data in a safe place. For further information, refer to “Backup”. (Î page 13)

General interaction with third-party applications: There is no guarantee

that there will not be any negative interaction with any third-party software, and will not accept any responsibility for such an interaction.

You cannot use this function at the same time as the SD security function is being used. When SD security is set, disable SD security function in the following order before initial setting of ﬁ ngerprint authentication.

A Log on to Windows as an Administrator. B Click [start] - [All Programs] - [Panasonic] - [SD Card Setup]. C Remove a check mark from [Use the SD card when starting the computer]. D Click [OK].

• Follow the on-screen instructions.

• SD security is disabled and all registered SD memory cards become unavailable when your computer starts up.

Installation

Step1 TPM Installation

Refer to on-screen manuals “Installation Manual Trusted Platform Module (TPM)”. (<Model with Windows XP> Click [start] - [Run], enter [C:\util\drivers\tpm\ README.pdf], and click [OK]. / <Model with Windows Vista> Click README.pdf], and press

Step2 Fingerprint Utility Installation

Performed by the Computer Administrator.

Preparation

<Only for CF-19 Series with Windows XP Tablet PC Edition> Move Tablet PC Input Panel from upper right to the bottom right or bottom left.

If this procedure is skipped, the “Please swipe you ﬁ nger” message may

overlap the Tablet PC Input Panel.

Enter

(Start) and input [C:\util\drivers\tpm\

1 Log on to Windows as an Administrator. 2 Close all other programs. 3 <Model with Windows XP>

Click [start] - [Run], enter “C:\util\drivers\fngprint\psql\ setup.exe”, and click [OK].

Click application\x86\install\setup.exe”, and press

The “Protector Suite QL ∗.∗ Setup” screen appears.

(Start) and input “C:\util\drivers\fngprint\

4 Click [Next].

Installation starts. Follow the on-screen instructions. <Model with Windows XP> Carefully read the License Agreement, select “I accept the license agreement”, and click [Next].

Enter

5 When the “Protector Suite ∗.∗ has been successfully

installed.” message appears, click [Finish].

At the conﬁ rmation message, click [Yes]. The computer restarts.

6 Log on to Windows as an Administrator.

The “Protector Suite QL Icon” appears in the notiﬁ cation area.

Step 3 TPM Fingerprint Utility Initialization

Performed by the Computer Administrator. The “Invalid TPM status” message is displayed by the “Protector Suite QL Icon”

in the notiﬁ cation area.

If the TPM is not being used, skip this step.

1 Click on the “Invalid TPM status” message to start

“Advanced Security Initialization Wizard”.

Follow the on-screen instructions.

NOTE

If the “Invalid TPM status” message is not displayed <Model with Windows XP> Click [start] - [All Programs] - [Protector Suite QL] - [Control Center] [Settings] - [System Settings] - [TPM] - [Initialized TPM]. <Model with Windows Vista> Click (Start) - [All Programs] - [Protector Suite QL] - [Control Center] [Settings] - [System Settings] - [TPM] - [Initialized TPM].

Installation

Step 4 User Fingerprint Enrollment

Performed by each user.

1 <Model with Windows XP>

Click [start] - [All Programs] - [Protector Suite QL] - [User Enrollment].

The “Welcome” message appears, read the description carefully.

Click [User Enrollment].

Carefully read the License Agreement, select “I Accept the License Agreement” and click [OK].

(Start) - [All Programs] - [Protector Suite QL] -

2 Click [Next]. 3 Select an enrollment mode, and click [Finish].

Enrollment mode

You can make the conﬁ guration for the enrollment only once during this initialization phase.

• Enrollment to the biometric device All enrolled ﬁ ngerprints are stored directly in the ﬁ ngerprint sensor. The

user data will be secured by the hardware protection keys obtained by the ﬁ ngerprint sensor. This mode allows up to 21 ﬁ ngerprints to be enrolled.

• Enrollment to the hard disk All enrolled ﬁ ngerprints are stored on the hard disk. Hardware protection

of the user data is not possible, but multiple users can enroll their ﬁ ngerprints.

When the “Finish” screen appears, read the description carefully.

“User Enrollment” wizard starts. Follow the on-screen instructions.

NOTE

Enroll at least two ﬁ ngers. Even if one of them is injured, you can use another one to access your account and secret data. For further information about the enrollment, refer to “How to Use the Fingerprint Reader” (Î page 4) and “Fingerprint Tutorial”. (<Model with Windows XP> Click [start] - [All Programs] - [Protector Suite QL] - [Fingerprint Tutorial] / <Model with Windows Vista> Click (Start) - [All Programs] [Protector Suite QL] - [Fingerprint Tutorial].)

We recommend you use the Power-on Security feature. This feature

prevents unauthorized access to the user’s computer at the BIOS level.

After ﬁ rst ﬁ nger enrollment, “Power-on Security” message appears. Select [Yes]. A When the “Power-on Security” screen appears, click [Manage

Passwords...].

B Select [Power-On] in [Password Types], and click [Set password...]. C Enter the password for “Power-on Security”, and click [OK]. D Click [Close]. E Add a check mark for [Power-On] in [Password Types]. F Enter the password (step C), and click [OK]. G Click [Next].

• Follow the on-screen instructions.

NOTE

The number of ﬁ ngerprints for “Power-on Security” is maximum of 21, because they are stored in the ﬁ ngerprint sensor regardless of the selected enrollment mode.

More Advanced Security

You can increase your computer’s security level by setting the BIOS level described in this section. Performed by the Computer Administrator.

1 Register the Supervisor Password.

You have to register the Supervisor Password to proceed to the next step. If you have already registered the Supervisor Password, you can skip this step, and move on to step 2. If you have not done this, have enrolled your ﬁ ngerprint using Protector Suite QL, and have already made Power-on Security effective, after step B, your ﬁ ngerprint authentication will be necessary.

A Turn on or restart the computer. B Press F2 several times while [Panasonic] boot screen is displayed soon

after the computer starts the startup procedure.

C Select the [Security] menu. D Select [Set Supervisor Password], and press E Enter your password in the [Enter New Password], and press

• The password will not be displayed on the screen.

• You can use up to 32 alphanumeric characters (including spaces).

• The case (upper/lower) is ignored.

• To input numbers for the password, use the numbered keys on the keyboard.

• You cannot use

F Enter your password again in [Conﬁ rm New Password], and press G In [Setup Notice], press

Shift

and

Enter

to input a password.

Ctrl

Enter

2 Set the High Security Level.

A Select [Fingerprint Security Sub-Menu], and press B Select [Security mode:], and select [High].

• Default setting: Simple

C Press D Press

NOTE

In the “High” security mode, you have to enter the Supervisor or User

Password even after ﬁ ngerprint authentication.

In the “Simple” security mode, you do not have to enter the Supervisor

or User password after ﬁ ngerprint authentication.

to close the sub-menu.

ESC

, select [Yes], and press

F10

Enter

to exit the Setup Utility.

Useful Information

Backup

The ﬁ le described below is necessary for recovering the Fingerprint authentication data. Back up this ﬁ le periodically in a safe location such as removable disk to avoid data loss resulting from some accidents. We recommend you to store the ﬁ le in a removable disk or network drive because the beneﬁ t of Fingerprint authentication security can be reduced if you keep the ﬁ le in the internal hard disk drive. The backup password described below is necessary for bypassing the Fingerprint authentication. We recommend you set the backup password using the “User Enrollment” wizard. If you do not deﬁ ne the backup password, you may lose your data in case of authentication hardware failure.

File used by each user

• Backup user passport data

(Default name: <UserAccount>.vtp) You need this ﬁ le when you replace the embedded ﬁ ngerprint chip, or the hard disk drive, or when reinstalling Windows. This ﬁ le contains the ﬁ ngerprints, encryption keys, and logon authentication data.

NOTE

How to Backup:

Select “Export” in “Import or Export User Data” to save the user data. (<Model with Windows XP> Click [start] - [All Programs] - [Protector Suite QL]

- [Control Center] - [Fingerprints] / <Model with Windows Vista> Click (Start) - [All Programs] - [Protector Suite QL] - [Control Center] - [Fingerprints]) For further information, refer to the UPEK Protector Suite QL Help menu. (<Model with Windows XP> Click [start] - [All Programs] - [Protector Suite QL]

- [Help] / <Model with Windows Vista> Click (Start) - [All Programs] - [Protector Suite QL] - [Help])

Useful Information

Password used by each user

• Backup Password for Enrollment

This backup password can be used in case of hardware failure to bypass the ﬁ ngerprint authentication.

CAUTION

The passwords other than those explained above are also used for security,

so do not lose them. For further information, refer to the UPEK Protector Suite QL Help menu. (<Model with Windows XP> Click [start] - [All Programs] - [Protector Suite QL] - [Help] / <Model With Windows Vista> Click (Start) - [All Programs] - [Protector Suite QL] - [Help])

Limitations in Use

Password Bank*1 limitations: The following web pages cannot be

supported.

Web pages which are created by the following technologies:

• Web forms created on the ﬂ y using javascript.

• Web forms which looks as one form (e.g. login ﬁ eld, password ﬁ eld), but internally created with two independent forms.

• There can be auto submit problems with web forms which do not have Submit button. All forms that you cannot submit with Password Bank, but not submitted.

Password Bank*1 limitations: The following Windows applications cannot

be supported.

• Applications which do not use standard Windows controls and draw controls by their own.

• This includes any Java based application.

My Safe*1: Antivirus software should be conﬁ gured to ignore the “My Safe”

data ﬁ le (C:\Documents and Settings\(user account)\Application Data\Protector Suite\My Safe.fdp). Otherwise the user may experience problems when unlocking “My Safe”.

“My Safe” data ﬁ le cannot be backed up by using File back up function in

Recover Pro. To back up “My Safe” data ﬁ le, use Quick Backup/Complete Backup functions in Recover Pro and back up each data.

will be entered by

Enter

*1 For information of these functions, refer to the UPEK Protector Suite QL Help menu.

(<Model with Windows XP> Click [start] - [All Programs] - [Protector Suite QL] - [Help] / <Model with Windows Vista> Click

- [Help])

(Start)- [All Programs] - [Protector Suite QL]

Handling & Maintenance

The enrolling and authentication sensitivity may decline under the

conditions below. Wipe off stains or moisture on the sensor surface with a soft cloth.

• The surface of the ﬁ ngerprint sensor is soiled with dust, skin oil, or sweat.

• The surface of the ﬁ ngerprint sensor is wet as a result of moisture or condensation.

Static electricity may also cause the sensor to malfunction. To make your

ﬁ nger static-free, touch a metal surface before placing it on the ﬁ ngerprint sensor. Exercise caution against static electricity in winter and other dry conditions.

Malfunction or damage may occur when:

• The ﬁ ngerprint sensor surface was damaged by the strong rubbing of a solid material, scratches, or being pecked with a pointed item.

• The sensor was touched with a ﬁ nger soiled with mud, damaging the sensor surface with a tiny substance, and staining the surface.

• The sensor surface was covered with a seal, or soiled with ink.

Deleting (Initializing) Owner’s Data

When you dispose of the computer or transfer the ownership, delete (initialize) the owner’s data to avoid unauthorized access.

NOTE

The data enrolled in the ﬁ ngerprint sensor is not image data. You cannot restore ﬁ ngerprint image data from the data enrolled in the ﬁ ngerprint sensor.

1 Disable Power-on Security

Performed by the Computer Administrator. A <Model with Windows XP> Click [start] - [All Programs] - [Protector Suite QL] - [Control Center]. <Model with Windows Vista> Click (Start) - [All Programs] - [Protector Suite QL] - [Control Panel].

• The “Fingerprint Software Management” screen appears.

Useful Information

B Click [Settings], and click [Power-on Security]. C <Model with Windows XP>

Remove the check mark from [Replace the power-on and hard drive

passwords with the ﬁ ngerprint reader.], and click [OK]. <Model with Windows Vista> Remove the check mark from [Enable power-on security using

ﬁ ngerprints], and click [OK]. D Click [Fingerprints], and click [Enroll or Edit Fingerprints].

• “User Enrollment” wizard starts. Follow the on-screen instructions.

E When the “User’s Fingers” screen appears, click [Next] without deleting

ﬁ ngerprint samples.

F Click [Manage Passwords...]. G Select [Power-On] in [Password Types], and click [Unset password...]. H Enter the password for Power-on Security, and click [OK]. I Click [Close].

• Conﬁ rm that there is no item in [Password Types].

J <Model with Windows XP> Click [Next].

• At the conﬁ rmation message, click [Yes].

K Click [Next]. L Click [Finish].

• Follow the on-screen instructions.

2 Delete Fingerprint Data.

Performed by each user. A Click [Fingerprints], and click [Delete]. The “Swipe ﬁ nger” screen will appear. B Swipe user’s ﬁ nger.

• If the authentication is successfully completed, the conﬁ rmation message appears.

C Click [Yes].

• Conﬁ rm that all users’ data was deleted.

NOTE

If the enrollment mode is set to “Enrollment to the hard disk” (Î page

10), you need to remove the ﬁ ngerprints data after Step 2. Performed by the Computer Administrator. A <Model with Windows XP> Click [start] - [All Programs] - [Protector Suite QL] - [Control Center]. <Model with Windows Vista> Click (Start) - [All Programs] - [Protector Suite QL] - [Control

Center].

B Click [Settings], and click [Power-on Security]. C Select the ﬁ ngerprint, and click [Remove].

• Surely remove all of the ﬁ ngerprints.

3 Uninstall Protector Suite

Performed by the Computer Administrator.

A Log on to Windows as an Administrator. B Close all programs. C <Model with Windows XP>

Click [start] - [Control Panel] - [Add or Remove Programs]. <Model with Windows Vista> Click (Start) - [Control Panel] - [Uninstall a program]. D <Model with Windows XP> Click [Protector Suite ∗.∗], and click [Change]. <Model with Windows Vista> Double-click [Protector Suite ∗.∗], and select [Remove]. E <Model with Windows XP> Select [Remove], and click [Next]. F Select [Remove all Protector Suite *.* data], and click [Next].

• Uninstallation starts. Follow the on-screen instructions.

G When the “Protector Suite ∗.∗ has been successfully uninstalled.”

Message appears, click [Finish].

• If the conﬁ rmation message appears, click [Yes].

• The computer restarts.

Troubleshooting

When a problem occurs, refer to this page. If you still cannot troubleshoot the problem, contact PANASONIC TECHNICAL SUPPORT.

For Devices

The sensor does not enroll or authenticate my ﬁ ngerprint.

Slide your ﬁ nger correctly. (For further information

about enrollment and authentication, refer to “How to Use the Fingerprint Reader” (Î page 4) and “Fingerprint Tutorial”. (<Model with Windows XP> Click [start] - [All Programs]

- [Protector Suite QL] - [Fingerprint Tutorial] / <Model with Windows Vista> Click (Start) [All Programs] - [Protector Suite QL] - [Fingerprint Tutorial])

The sensor enrolls or authenticates no ﬁ ngerprint, or

performs authentication poorly, despite the correct way of ﬁ nger sliding when your ﬁ nger is in any of the conditions stated below:

• Rough skin, or injured ﬁ nger (with a cut or a skin inﬂ ammation)

• Extremely dry

• Soiled with mud or oil

• Fingerprint has been worn and has faded

• Wet with water or sweat

<You can improve enrolling and authentication

sensitivity by taking the following steps when any of the conditions described above exists>

• Wash your hands or wipe them dry.

• Use a different ﬁ nger for registration or authentication.

• Treat your ﬁ nger with a hand cream when it is rough skin or dry.

Clean the ﬁ ngerprint sensor. (For further information,

refer to “Handling & Maintenance” (Î page 15))

The ﬁ ngerprint sensor may be malfunctioning when it

continues to perform poorly after the steps described above have been performed. Contact PANASONIC TECHNICAL SUPPORT.

(Enrollment and authentication is unavailable to an extremely minority of people including those whose ﬁ ngerprints give little data for personal identiﬁ cation.)

For Application

Sensor does not work.

User cannot use enrolled ﬁ nger. (e.g. injury)

Exported passport can help you if you need to

replace the sensor.

• Log on to Windows as an Administrator.

You can always access the computer by using your

Windows log on password. In convenient mode, any user can access the computer by using your Windows log on password.

• To access “My Safe” *

“My Safe” *1 can be always accessed by using the

“My Safe” *1 backup password.

*1 : <Model with Windows Vista> “File Safe”

• Other functions

Replace/Repair the sensor, then follow the

instructions in section “Replacing sensor”.

Some limited functions (e.g. deleting passport)

is available without a functional sensor. In case of deleted operation, it is necessary to cancel the ﬁ ngerprint veriﬁ cation operation to get to the password dialog.

It is strongly recommended to enroll at least two

ﬁ ngers to avoid this problem.

If you enrolled multiple ﬁ ngers, simply use other ﬁ nger.

If you only enrolled one ﬁ nger that can be used, we recommend to use the “Enroll or Edit Fingerprints” wizard and enroll additional ﬁ ngerprints.

If none of your enrolled ﬁ ngers can be used, follow this

procedure: A Log on to Windows as an Administrator. You can always access the computer by using your

Windows log on password. In convenient mode, any user can access the computer by using your Windows log on password.

B Update the enrolled ﬁ ngerprints. To be able to fully use Protector Suite QL, you

need to have usable enrolled ﬁ ngerprints. Enter the “Enroll or Edit Fingerprints” wizard.

Troubleshooting

User cannot use enrolled ﬁ nger. (e.g. injury) (continued)

• If you do not use “Advanced Security”, you can still enter using the Windows password.

• If you use “Advanced Security” with backup password, you can enter using the backup password.

• If you use “Advanced Security” without backup password, there is no other way to add a different ﬁ ngerprint. In this case we recommend either to wait until your ﬁ nger is usable again (e.g. the injury heals), or to delete the passport (Use “Delete” wizard) and then reenroll new ﬁ ngerprints.

Please note that in the latter case all your stored

secret data (passwords, “My Safe”

encryption keys) will be lost. To perform the delete operation it is necessary to cancel the ﬁ ngerprint veriﬁ cation operation to get to the password dialog, then enter your Windows log on password.

• To access “My Safe” *

If you did not perform the procedure in step B or

it did not work, you can still access “My Safe” *2 by using the “My Safe” *2 backup password.

*2 : <Model with Windows Vista> “File Safe”

TPM failure. If you use “Advanced Security” with TPM (Trusted

Platform Module) and TPM is broken, erased or disabled, the “Advanced Security” will not work anymore.

If you do not use the “Advanced Security” backup

password, follow the instructions “Starting Over”. Otherwise, if you use “Advanced Security” backup password, you can follow these steps: A Enter the “Enroll or Edit Fingerprints” wizard using

the backup password.

B Disable “Advanced Security” and ﬁ nish. C

After the TPM is repaired and enabled (or if you only erased its contents) you can enter the “Enroll or Edit Fingerprints” wizard again using your ﬁ nger and enable the “Advanced Security” with TPM again.

Replacing sensor. If you need to replace a non-functioning ﬁ ngerprint

reader, follow this procedure:

Enrollment to the hard disk:

If enrollment to hard disk is used, “Protector Suite QL”

has not stored any data on the device and therefore has no problem to continue after you replaced the sensor. However, in case you use the Power-on security (Preboot Authentication), you may need to use the “Enroll or Edit Fingerprints” wizard to update the related data.

Enrollment to the device:

If the ﬁ ngerprint have been enrolled to the device, a

new passport will be required. Follow the procedure in the section “Starting Over”.

Lost Advanced Security backup password.

Protector Suite QL reinstallation.

Lost “My Safe” backup password.

To change the “Advanced Security” backup password,

go to the “Enroll or Edit Fingerprints” wizard and swipe your ﬁ nger and go through the Fingerprint enrollment. On the Advanced Security page you can change the backup password.

During Protector Suite QL uninstallation, you can

select whether to delete the Protector Suite Data including passports.

If you want to reinstall the product, select button to

leave the Protector Suite QL data on the computer.

After the new installation, you will be able to use your

data again.

If the Protector Suite QL was uninstalled including the

passports, then in case of enrollment to device the ﬁ ngerprints will still be stored in the device and the user can use them reenrollment.

“My Safe” backup password cannot be changed

directly. It is necessary to create a new “My Safe”.

You have to:

A Unlock “My Safe”. B Copy the data from “My Safe” to some other folder. C Delete “My Safe” from “My Safe” settings. D Create a new “My Safe” and deﬁ ne the new “My

Safe” backup password.

Troubleshooting

Lost “File Safe” backup password.

Accessing “My Safe” *3 after Protector Suite QL uninstallation.

Accessing “My Safe” *3 after computer crash.

“My Safe” *3 data ﬁ le cannot be backed up using Recover Pro.

It is necessary to change the backup password for

“File Safe”, refer to the UPEK Protector Suite QL Help menu.

(Click

- [Help])

“My Safe” *3 data can be accessed only using Protector

Suite QL. If you accidentally uninstalled Protector Suite QL, you have to reinstall it. If passport data was not removed during uninstallation, everything will work automatically including “My Safe” *3. If the passport data was removed during uninstallation the “My Safe” *3 will recognize that the installation was changed and will offer to use the backup password, instead.

If you have an exported passport, import it now so

you can access “My Safe” *3 directly using ﬁ ngerprints. Otherwise you can access “My Safe” *3 using the “My Safe” *3 backup password: “My Safe” *3 will recognize that the installation was changed and will offer to use the backup password, instead.

“My Safe” *3 data ﬁ le cannot be backed up by using

File back up function in Recover Pro. To back up “My Safe” *3 data ﬁ le, use Quick Backup/Complete Backup functions in Recover Pro and back up each data.

(Start) - [All Programs] - [Protector Suite QL]

Removing data from the reader.

*3 : <Model with Windows Vista> “File Safe”

When enrollment to the device is used, passport data is stored to the device. To remove it, go to the “Delete” passport wizard and delete existing passports, and then use the “Fingerprint Inspector” to remove remaining ﬁ ngerprints (e.g. left over from previous installations). In convenient mode, the “Fingerprint Inspector” does not allow deleting the last ﬁ ngerprint for an existing passport and only user’s own ﬁ ngerprints can be deleted. Therefore it is necessary to delete passports ﬁ rst.

Tablet PC Input Panel is hidden under “Please swipe your ﬁ nger ” message.

Move Tablet PC Input Panel according to the following

order.

A Log on to Windows. B Click [start] - [All Programs] - [Protector Suite QL]

- [Control Center] - [Settings] - [System Settings].

C Remove a check mark for [Enable logon support],

and click [OK].

D Log off Windows. E Move Tablet PC Input Panel to the bottom right or

bottom left.

F Log on to Windows. G Click [start] - [All Programs] - [Protector Suite QL]

- [Control Center] - [Settings] - [System Settings].

H Add a check mark for [Enable logon support], and

click [OK].

Starting Over

If the speciﬁ c solutions for your problem do not work, you can use these instructions as the last measure and start over. However, please note that you can lose your data - passwords, secret keys and ﬁ ngerprints.

A Log on to Windows as an Administrator.

• You can always access the computer by using your Windows log on password.

In convenient mode, any user can access the computer by using the

Windows log on password.

B Try to export your passport to a ﬁ le if you are planning to use your

passwords, secret keys or enrolled ﬁ ngers in the future.

• If you exported your passport recently, this step is not required.

• If biometrics authorization works and your ﬁ nger is recognized, use “Import or Export User Data” wizard, swipe your ﬁ nger and continue according to wizard’s instructions.

• If biometrics authorization works, but your ﬁ nger is not recognized, you can start the “Import or Export User Data” wizard and export the passport even without using your ﬁ ngerprint. You need to cancel ﬁ ngerprint dialog, and you will be prompted for a password. If you do not use “Advanced Security”, enter your Windows log on password. Otherwise, enter your “Advanced Security” backup password.

Troubleshooting

CAUTION

If you used “Advanced Security” without a backup password. There is no way to backup your data.

If biometrics authorization does not work, there is no way to backup

your data.

C Deleting the passport.

• Use the “Delete” wizard. Please note that all your stored secret data (passwords, “My Safe” *4 encryption keys) will be lost. If you backed up the data, you can restore it in the next step; otherwise it will be lost permanently. To perform the delete operation it is necessary to cancel the ﬁ ngerprint veriﬁ cation operation to get to the password dialog, then enter your Windows log on password or backup password.

*4 : <Model with Windows Vista> “File Safe”

D Make sure your ﬁ ngerprint sensor is working.

• Use the Tutorial wizard to verify that the ﬁ ngerprint sensor works. If not, reboot and try again. If it still does not work, please contact PANASONIC TECHNICAL SUPPORT.

E Restore or create passport.

• If you have a backup of your data, you can now use “Import or Export User Data” wizard to restore your data. Otherwise you can create a new passport by using the “Enroll or Edit Fingerprints” wizard.