Panasonic BL-C30 User Manual

Installation/Troubleshooting

Network Camera

Model No.

How to Use This Documentation

The camera includes the following 4 manual types.

• Installation/Troubleshooting (This manual)
This manual has important information you will need to understand before

installing the camera and troubleshooting tips.

• Getting Started
Getting Started provides explanations for the initial configuration and

accessories included with the camera. The Getting Started helps you to easily
configure the camera.

• Operating Instructions (Included on the Setup CD-ROM)
Operating Instructions explains about operations, settings, features and the

cleaning method when using the camera.

• IMPORTANT SAFETY INSTRUCTIONS
Basic safety precautions are described to use the camera.

BL-C30

Please read this manual before using and save this manual for future
reference.

Installation/Troubleshooting

Abbreviations

• UPnP is the abbreviation for Universal Plug and Play.

• "Network Camera" is called "Camera" in this Installation/Troubleshooting.

Trademarks

• Microsoft, Windows, and ActiveX are either registered trademarks or
trademarks of Microsoft Corporation in the United States and/or other
countries.

• Screen shots reprinted with permission from Microsoft Corporation.

• All other trademarks identified herein are the property of their respective
owners.

2

Installation/Troubleshooting

Table of Contents

1 Before Using ..................................................................4

1.1 IMPORTANT SAFETY INSTRUCTIONS........................................ 4

1.1.1 For European Union (EU).......................................................................... 6

1.1.2 User Name and Password Protection........................................................ 7

1.1.3 Video Recording Notice............................................................................. 7

1.2 Camera Feature Locations............................................................. 8

1.2.1 Front View.................................................................................................. 8

1.2.2 Bottom View .............................................................................................. 9

1.2.3 Rear View.................................................................................................. 9

1.3 Viewnetcam.com Service............................................................. 10

1.4 Connecting the Camera to a Router Supporting UPnP™ ............ 12

1.5 Connecting the Camera to a Router Not Supporting UPnP™ ..... 13

1.6 Setting Up the Camera Using the MAC Address on the Setup

Program ....................................................................................... 14

2 Troubleshooting ..........................................................19

2.1 About Indicator Display ................................................................ 19

2.2 About Camera Setup.................................................................... 21

2.3 About Wireless Communication ................................................... 24

2.4 About Camera Image and Page Display...................................... 25

2.5 About Privacy Mode ..................................................................... 30

2.6 About Pyroelectric Infrared Sensor .............................................. 31

2.7 About Operation Bar .................................................................... 33

2.8 About Image Buffer/Transfer ........................................................ 34

2.9 About Other Features................................................................... 35

3

Installation/Troubleshooting

1 Before Using

1.1 IMPORTANT SAFETY INSTRUCTIONS

When using this unit, basic safety precautions should always be followed to reduce
the risk of fire, electric shock, or personal injury.

1. Read and understand all instructions.

2. Keep these instructions.

3. Heed all warnings.

4. Follow all instructions.

5. After taking away the dust on the lens, wipe the lens with a cotton bud.

6. Do not install near any heat sources such as radiators, heat registers, stoves,

or other devices (including amplifiers) that produce heat.

7. Protect the AC adaptor cord and AC cord from being walked on or pinched

particularly at plugs, convenience receptacles, and the point where they exit
from the unit.

8. The AC cord is used as the main disconnect device, ensure that the socket-

outlet is located/installed near the equipment and is easily accessible.

9. Do not touch the unit, AC adaptor, AC adaptor cord or AC cord during lightning

storms.

10. Unplug the unit when unused for long periods of time.

11. Refer all servicing to qualified service personnel. Servicing is required when

the unit has been damaged in any way, such as the AC adaptor cord, AC cord
or plug is damaged, the unit does not operate normally, or has been dropped.

12. Prolonged exposure to direct sunlight or halogen light may damage CMOS

sensor.

13. The camera is intended for indoor use only. Please check local regulations as

outdoor use of the wireless feature is restricted in some countries/areas.

SAVE THESE INSTRUCTIONS

4

Network Camera Memo

Attach your purchase receipt here.

For your future reference

Date of purchase

Installation/Troubleshooting

Serial Number
(Found on the bottom side of the main unit)

Name and address of dealer

MAC Address
(Found on the bottom side of the main unit)

Environment:

Do not install the camera where the temperature is less than 5 °C or greater than
+40 °C. Allow 10 cm clearance around the unit for proper ventilation. Avoid
excessive smoke, dust, mechanical vibration, shock, or direct sunlight.

Routine care:

Wipe the unit with a soft cloth. Do not use benzine, thinner, or any abrasive powder.
When you leave the unit unused for a long period of time, unplug the AC cord from
the outlet.

If you have any problems:

Consult an authorized Network Camera dealer.

Caution

• This equipment must be installed and operated in accordance with provided
instructions and a minimum 20 cm spacing must be provided between antenna
and all person's body (excluding extremities of hands, wrist and feet) during
wireless modes of operation.

• This transmitter must not be co-located or operated in conjunction with any
other antenna or transmitter.

• Medical
Consult the manufacturer of any personal medical devices, such as
pacemakers, to determine if they are adequately shielded from external RF
(radio frequency) energy. (The unit operates in the frequency range of 2.412
GHz to 2.472 GHz, and the power output level is 0.1 watts.) Do not use the unit
in health care facilities if any regulations posted in the area instruct you not to
do so. Hospitals or health care facilities may be using equipment that could be
sensitive to external RF (radio frequency) energy.

• Any changes or modifications not expressly approved by the party responsible
for compliance could void the user's authority to operate this device.

No responsibility will be taken by our company with respect to consequences
resulting from the use, damage or both of the camera.

5

Installation/Troubleshooting

1.1.1 For European Union (EU)

Panasonic Communications Co., Ltd., declares that this equipment is in
compliance with the essential requirements and other relevant provisions of Radio
& Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC.
Declarations of Conformity for the relevant Panasonic products described in this
manual are available for download by visiting:

http://www.doc.panasonic.de
Contact:

Panasonic Services Europe GmbH
Panasonic Testing Centre
Winsbergring 15, 22525 Hamburg, F.R. Germany

0682

1999/5/EC

English This 2.4 GHz Wireless LAN equipment is intended for use in the

following countries in the EU: the United Kingdom, Germany,
Spain, France, Italy, Belgium, Denmark, Sweden, Finland,
Netherlands, Switzerland, and Greece.

Finnish Tämä 2,4 GHz:n langaton lähiverkkolaite on tarkoitettu

käytettäväksi seuraavissa EU-maissa: Iso-Britannia, Saksa,
Espanja, Ranska, Italia, Belgia, Tanska, Ruotsi, Suomi,
Alankomaat, Sveitsi ja Kreikka.

Dutch Deze draadloze LAN-apparatuur (2,4 GHz) is bedoeld voor gebruik

in de volgende EU-landen: Verenigd Koninkrijk, Duitsland, Spanje,
Frankrijk, Italië, België, Denemarken, Zweden, Finland,
Nederland, Zwitserland en Griekenland.

French Cet équipement LAN sans fil de 2,4 GHz a été conçu pour être

utilisé dans les pays suivants de la Communauté Européenne:
Royaume-Uni, Allemagne, Espagne, France, Italie, Belgique,
Danemark, Suède, Finlande, Pays-Bas, Suisse et Grèce.

Swedish Den här trådlösa LAN-utrustningen på 2,4 GHz är avsedd för

användning i följande EU-länder: Storbritannien, Tyskland,
Spanien, Frankrike, Italien, Belgien, Danmark, Sverige, Finland,
Nederländerna, Schweiz och Grekland.

Danish Dette 2,4 GHz trådløse LAN-udstyr er beregnet til brug i følgende

EU-lande: Storbritannien, Tyskland, Spanien, Frankrig, Italien,
Belgien, Danmark, Sverige, Finland, Holland, Schweiz og
Grækenland.

6

Installation/Troubleshooting

Α

German Dieses Zubehör für die Einrichtung eines 2,4-GHz-Wireless LAN

ist für die Verwendung in folgenden EU-Ländern vorgesehen:
Großbritannien (UK), Deutschland, Spanien, Frankreich, Italien,
Belgien, Dänemark, Schweden, Finnland, Niederlande, Schweiz
und Griechenland.

Italian Questa apparecchiatura LAN wireless a 2,4 GHz è progettata per

l’utilizzo nei seguenti paesi dell’Unione Europea: Regno Unito,
Germania, Spagna, Francia, Italia, Belgio, Danimarca, Svezia,
Finlandia, Paesi Bassi e Grecia.

Spanish Este equipo para redes inalámbricas de 2.4 GHz está diseñado

para ser utilizado en los siguientes países de la UE: Reino Unido,
Alemania, España, Francia, Italia, Bélgica, Dinamarca, Suecia,
Finlandia, Holanda, Suiza, y Grecia.

Greek

υτά τα ασύρματα δικτυακά προϊόντα (στην συχνότητα των 2.4
GHz) προορίζονται για χρήση στις ακόλουθες χώρες της
Ευρωπαϊκής Ένωσης: Ηνωμένο Βασίλειο, Γερμανία, Ισπανία,
Γαλλία, Ιταλία, Βέλγιο, Δανία, Σουηδία, Φινλανδία, Ολλανδία,
Ελβετία και Ελλάδα.

1.1.2 User Name and Password Protection

The use of a unique User Name and secret Password is an important tool that
will help limit unauthorized individuals from accessing the camera. If you
choose to disable this tool, and choose not to limit access by use of a User
Name and Password, this may result in access to the camera by
unauthorized individuals. (see page 49 of the Operating Instructions on the
Setup CD-ROM)

1.1.3 Video Recording Notice

PLEASE NOTE that under certain circumstances, video recording may be
PROHIBITED by law. This device should be used only in compliance with all
applicable federal, state and local statutes.

7

Installation/Troubleshooting

1.2 Camera Feature Locations

1.2.1 Front View

Antenna

Pan/Tilt Part

Do not apply pressure to the pan/tilt portion of the
camera. Any forced movement can damage the internal
mechanism.

Indicator/Privacy Button
Pyroelectric Infrared Sensor (see Getting Started)

Privacy Button

To temporarily deactivate the camera, press the privacy button. Once pressed, the
button changes from green to red. The video will be temporarily turned off, camera
features become unresponsive and the viewed image turns to a gray screen. To
return to normal operation, press the privacy button again. It should turn green
within a few seconds. To restore video, click [Refresh] on the web browser. Privacy
mode can also be controlled from mobile phones or PCs (see page 26 or page 81
of the Operating Instructions on the Setup CD-ROM).

Indicator Display

Powe r
on

Automatic
Setup

Using
DHCP

DEFAULT RESET button

*1The indicator turns orange if the camera is not connected to the LAN.

2

The indicator blinks orange if the camera is not connected to the LAN.

*
*3When the sensor is active, the interval between blinks may increase.

Not on the LAN Orange Orange blinking

On the LAN

Normal Operation*

Finished setting

Getting IP address*

Got IP address

Updating Firmware

Pressing FACTORY

TM

Failure*

UPnP

In Privacy Mode Red

Internal Failure Red blinking

1

Setting

3

Orange Green

2

(The camera restarts about 1 minute later.)

Orange blinking (About a 2-second interval)

Orange and green blinking

Green

Green blinking

Green

Orange blinking

Green

Orange blinking

Orange blinking Turning off

Green blinking

8

1.2.2 Bottom View

Installation/Troubleshooting

Ethernet

(LAN) port

Serial number

(S/N)

The MAC

address

DC IN jack

1.2.3 Rear View

Used when installing
the camera onto
a wooden wall.

Tripod Mounting
Hole

Used when installing
the camera on a
tripod.

FACTORY DEFAULT
RESET Button

Resets settings to
default (see page 93
of the Operating
Instructions on the
Setup CD-ROM).

Switch

(Wired or Wireless)

Stand Mounting Hole

Used when installing the camera onto a
wooden wall with a stand.

Note

If the ceiling is made of wood, the camera can be installed on the ceiling. See
Panasonic Network Camera support website at http://panasonic.co.jp/pcc/
products/en/netwkcam/ for details.

9

Installation/Troubleshooting

1.3 Viewnetcam.com Service

Viewnetcam.com is a free dynamic DNS (DDNS) service provided by Panasonic.
It allows you to choose an easy-to-remember address (such as
"bob.viewnetcam.com") that you can use to view images from your camera over the
Internet.

What is the advantage of Viewnetcam.com service?

In order to view camera images over the Internet, you need to know your camera’s
global IP address. However, many Internet Service Providers (ISPs) assign their
customers a "dynamic" IP address that changes monthly, weekly, or each time they
log on. Unless you have been assigned a static IP address (an IP address that
does not change periodically) by your ISP, you may find it difficult to access your
camera over the Internet because your IP address changes periodically.
Viewnetcam.com service allows you to access your camera even if your assigned
global IP address changes.
See http://www.viewnetcam.com for details.

How the Viewnetcam.com service works

Viewnetcam.com service server

3.

DNS

server

4.

DNS looks up
current address

New address registered with
DNS server

Internet

5.

Off-site PC

Camera connection established

ISP

1. Your ISP assigns a global IP address to your Internet access account that

changes periodically. This is the address needed to access the camera over
the Internet.

2. When your ISP assigned global IP address changes, your camera

automatically notifies the Viewnetcam.com service server of the new address.

3. The Viewnetcam.com server contacts a Domain Name System (DNS) and

registers your new global IP address to your chosen Viewnetcam.com address
(such as "bob.viewnetcam.com").

4. When you enter your Viewnetcam.com address in your web browser while

away from home or the office, the DNS server looks up the global IP address
assigned to your Viewnetcam.com address.

5. The DNS server finds your current global IP address and allows you to connect

to your camera.

2.

Camera reports new address

On-site Network
Camera

1.

Global IP address
changes

10

Installation/Troubleshooting

Notes

• Ask your ISP about what type of IP address you are using.

• Some ISPs assign you a private IP address. In this case, you cannot use
the Viewnetcam.com service. Ask you ISP about what type of IP address
you are using.

• If the camera is using a port number other than 80, the port number must
be specified at the end of the Viewnetcam URL. For example:
Using port 80: http://(Cameraname).viewnetcam.com
Using any other port: http://(Cameraname).viewnetcam.com:Port

Number

11