Panasonic bl-c1a Operation Manual

Troubleshooting
BL-C1A
Network Camera
Model No. BL-C1A
BL-C20A
Indoor Use Only
Wired Type
Wireless/Wired Type

Table of Contents

Troubleshooting................................................................... 3
Indicator Display Troubleshooting ............................................................. 3
Camera Setup Troubleshooting................................................................. 5
[For BL-C20A] Wireless Communication Troubleshooting....................... 7
Camera Image/Page Display Troubleshooting .......................................... 9
Operation Bar Troubleshooting................................................................ 15
Image Buffer/Transfer Troubleshooting.................................................... 15
Miscellaneous Troubleshooting ............................................................... 17
Troubleshooting
This manual is for both BL-C1A (Wired Type) and BL-C20A (Wireless/Wired Type). Available features and operations are different in part depending on the model. Read this manual carefully and use the Network Camera properly. (The model no. is indicated on the upper left of the front of the main unit.)

Trademarks

Microsoft, Windows and ActiveX are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
All other trademarks identified herein are the property of their respective owners.

Abbreviations

UPnP is the abbreviation for "Universal Plug and Play".
"Network Camera" is called "Camera" in this manual.
"Setup CD-ROM" is called "CD-ROM" in this manual.
2

Troubleshooting

Troubleshooting
The Panasonic Network Camera support website "http://panasonic.net/pcc/ support/netwkcam/" includes various technical information in addition to the contents
in this troubleshooting section. Access the website if this troubleshooting does not solve your problem.

Indicator Display Troubleshooting

Problem Cause and Remedy
The indicator lights or blinks orange.
The indicator continues blinking orange.
The indicator continues blinking orange (2-second interval).
• The Ethernet cable is not connected properly.
Connect the Ethernet cable properly.
• The PC, the Ethernet hub or router is not working.
Confirm that PC, Ethernet hub and router are working.
[For BL-C20A] The switch on the side of the camera is set to WIRELESS when trying to connect in wired mode, or to WIRED when trying to connect in wireless mode.
Set the switch to the corresponding mode.
[For BL-C20A] The wireless settings do not match those of the router.
Set the same SSID, Communication mode and WEP as those of the router.
• The camera is turned off when updating firmware.
If you access the camera using a web browser, the Update Firmware page will be displayed. Update the firmware following the procedure (see page Instructions on the CD-ROM). If you fail to update the firmware, see page
• The router on your network is turned off.
Turn the router on, and wait until the ADSL line is connected.
• An error has occurred in UPnPTM port forwarding.
Set up the camera again in [Automatic Setup] using the Setup Program following the instructions in Getting Started.
17.
101 of the Operating
[For assistance, please call: 1-800-272-7033] 3
Troubleshooting
Problem Cause and Remedy
The indicator continues blinking green.
The indicator does not light up.
The indicator continues blinking red.
[For BL-C20A] The indicator continues blinking orange during wireless communication.
• Automatic setup is not complete.
Complete the setup following the instructions in Getting Started.
• The camera did not receive an IP address from the DHCP server.
When setting [Automatic Setup] or [DHCP Setup], the camera may not be assigned an IP address due to network failures. Ask your ISP or network administrator for more information.
• The indicator display is disabled.
Check if the indicator control is disabled (see page 96 of the Operating Instructions on the CD-ROM).
• Confirm that the standard AC adaptor (Order No. PQLV206Y) is being used.
• The camera may be malfunctioning.
If you cannot access the camera, the camera may be malfunctioning. Call our customer call center.
• Signal strength is weak.
Change the location of the camera or remove any obstacle around the camera.
• Only the MAC addresses for the camera's wireless module are set.
To enable the MAC address filtering feature on the wireless router, enter both the MAC addresses for the camera itself and the camera's wireless module.
4

Camera Setup Troubleshooting

Note
If you are experiencing any problems, it is recommended that you temporarily disable all firewall, pop-up killer, and virus detection software. Once the problem is identified and corrected, you can restart the Setup Program.
Problem Cause and Remedy
Troubleshooting
DynamicDNS registration fails.
The e-mail that includes the link to the viewnetcam.com service website is not sent.
Setup Program does not list any cameras.
• The router-connected PC has failed to access the Internet.
Refer to the router's manual and try to connect to the Internet through your PC. Once Internet connection has been confirmed, you can register to DynamicDNS.
• Your registered E-mail address is incorrect.
Register your correct E-mail address on the Viewnetcam.com website at http://www.viewnetcam.com.
• Your firewall or antivirus software is blocking the connection.
To avoid any possible problems, temporarily disable any firewall or antivirus software, and set up the camera again. If you cannot disable your firewall or antivirus software, you can set up the camera using the MAC address (see page 125 of the Operating Instructions on the CD-ROM).
• The camera is connected over a different network.
Set up the camera from a PC connected to the same router as the camera.
• Confirm that an IP address is assigned to your PC.
If an IP address is not assigned to your PC, assign one (see page 120 of the Operating Instructions on the CD-ROM).
[For assistance, please call: 1-800-272-7033] 5
Troubleshooting
Problem Cause and Remedy
Setup Program fails to complete successfully.
UPnPTM port forwarding setup fails.
• More than 20 minutes have passed since the camera was turned on.
Disconnect the AC adaptor from the outlet, and reconnect it again. Set up the camera again.
• Network problems may have occurred during setup.
Confirm that your network is working. Disconnect the AC adaptor from the outlet, and reconnect it again. Then set up the camera again.
• Administrator settings are displayed, and setup is incomplete.
After executing factory default by pressing the FACTORY DEFAULT RESET button on the side of the camera, set up the camera again.
• Multiple camera IP addresses are overlapping.
If you are installing multiple cameras, turn the cameras on one by one.
• UPnPTM is disabled on the router.
Enable UPnPTM on the router following the router manual.
• The camera was turned on before the router was turned on.
Turn the router on first, and then turn the camera on.
• The default gateway is not set, or the settings are wrong.
The camera IP address and port number have been forgotten.
The password has been forgotten.
Set the default gateway correctly (see page 31 of the Operating Instructions on the CD-ROM).
• The router does not support UPnPTM.
Enable port forwarding on your router following the router manual.
• Clicking [Camera Setup] on the Setup Program displays the camera list. The camera list shows the MAC address labeled on the rear side. The camera IP address and port number are shown next to the MAC address.
• Press the FACTORY DEFAULT RESET button to reset the camera to default. Set up the camera again.
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