This manual is for both BL-C1A (Wired Type) and BL-C20A (Wireless/Wired
Type). Available features and operations are different in part depending on
the model. Read this manual carefully and use the Network Camera properly.
(The model no. is indicated on the upper left of the front of the main unit.)
Trademarks
•Microsoft, Windows and ActiveX are either registered trademarks or
trademarks of Microsoft Corporation in the United States and/or other
countries.
•All other trademarks identified herein are the property of their respective
owners.
Abbreviations
•UPnP is the abbreviation for "Universal Plug and Play".
•"Network Camera" is called "Camera" in this manual.
•"Setup CD-ROM" is called "CD-ROM" in this manual.
2
Troubleshooting
Troubleshooting
The Panasonic Network Camera support website "http://panasonic.net/pcc/
support/netwkcam/" includes various technical information in addition to the contents
in this troubleshooting section. Access the website if this troubleshooting does not
solve your problem.
Indicator Display Troubleshooting
ProblemCause and Remedy
The indicator
lights or blinks
orange.
The indicator
continues
blinking orange.
The indicator
continues
blinking orange
(2-second
interval).
• The Ethernet cable is not connected properly.
Connect the Ethernet cable properly.
• The PC, the Ethernet hub or router is not working.
Confirm that PC, Ethernet hub and router are working.
• [For BL-C20A] The switch on the side of the camera is set to
WIRELESS when trying to connect in wired mode, or to WIRED
when trying to connect in wireless mode.
Set the switch to the corresponding mode.
• [For BL-C20A] The wireless settings do not match those of the
router.
Set the same SSID, Communication mode and WEP as
those of the router.
• The camera is turned off when updating firmware.
If you access the camera using a web browser, the Update
Firmware page will be displayed. Update the firmware
following the procedure (see page
Instructions on the CD-ROM). If you fail to update the
firmware, see page
• The router on your network is turned off.
Turn the router on, and wait until the ADSL line is connected.
• An error has occurred in UPnPTM port forwarding.
Set up the camera again in [Automatic Setup] using the
Setup Program following the instructions in Getting Started.
17.
101 of the Operating
[For assistance, please call: 1-800-272-7033]3
Troubleshooting
ProblemCause and Remedy
The indicator
continues
blinking green.
The indicator
does not light
up.
The indicator
continues
blinking red.
[For BL-C20A]
The indicator
continues
blinking orange
during wireless
communication.
• Automatic setup is not complete.
Complete the setup following the instructions in Getting
Started.
• The camera did not receive an IP address from the DHCP
server.
When setting [Automatic Setup] or [DHCP Setup], the
camera may not be assigned an IP address due to network
failures. Ask your ISP or network administrator for more
information.
• The indicator display is disabled.
Check if the indicator control is disabled (see page 96 of the
Operating Instructions on the CD-ROM).
• Confirm that the standard AC adaptor (Order No. PQLV206Y) is
being used.
• The camera may be malfunctioning.
If you cannot access the camera, the camera may be
malfunctioning. Call our customer call center.
• Signal strength is weak.
Change the location of the camera or remove any obstacle
around the camera.
• Only the MAC addresses for the camera's wireless module are
set.
To enable the MAC address filtering feature on the wireless
router, enter both the MAC addresses for the camera itself
and the camera's wireless module.
4
Camera Setup Troubleshooting
Note
If you are experiencing any problems, it is recommended that you
temporarily disable all firewall, pop-up killer, and virus detection
software. Once the problem is identified and corrected, you can restart
the Setup Program.
ProblemCause and Remedy
Troubleshooting
DynamicDNS
registration fails.
The e-mail that
includes the link
to the
viewnetcam.com
service website is
not sent.
Setup Program
does not list any
cameras.
• The router-connected PC has failed to access the Internet.
Refer to the router's manual and try to connect to the
Internet through your PC. Once Internet connection has
been confirmed, you can register to DynamicDNS.
• Your registered E-mail address is incorrect.
Register your correct E-mail address on the
Viewnetcam.com website at
http://www.viewnetcam.com.
• Your firewall or antivirus software is blocking the connection.
To avoid any possible problems, temporarily disable any
firewall or antivirus software, and set up the camera again.
If you cannot disable your firewall or antivirus software, you
can set up the camera using the MAC address (see page
125 of the Operating Instructions on the CD-ROM).
• The camera is connected over a different network.
Set up the camera from a PC connected to the same router
as the camera.
• Confirm that an IP address is assigned to your PC.
If an IP address is not assigned to your PC, assign one (see
page 120 of the Operating Instructions on the CD-ROM).
[For assistance, please call: 1-800-272-7033]5
Troubleshooting
ProblemCause and Remedy
Setup Program
fails to complete
successfully.
UPnPTM port
forwarding setup
fails.
• More than 20 minutes have passed since the camera was
turned on.
Disconnect the AC adaptor from the outlet, and reconnect
it again. Set up the camera again.
• Network problems may have occurred during setup.
Confirm that your network is working. Disconnect the AC
adaptor from the outlet, and reconnect it again. Then set up
the camera again.
• Administrator settings are displayed, and setup is incomplete.
After executing factory default by pressing the FACTORY
DEFAULT RESET button on the side of the camera, set up
the camera again.
• Multiple camera IP addresses are overlapping.
If you are installing multiple cameras, turn the cameras on
one by one.
• UPnPTM is disabled on the router.
Enable UPnPTM on the router following the router manual.
• The camera was turned on before the router was turned on.
Turn the router on first, and then turn the camera on.
• The default gateway is not set, or the settings are wrong.
The camera IP
address and port
number have
been forgotten.
The password
has been
forgotten.
Set the default gateway correctly (see page 31 of the
Operating Instructions on the CD-ROM).
• The router does not support UPnPTM.
Enable port forwarding on your router following the router
manual.
• Clicking [Camera Setup] on the Setup Program displays the
camera list. The camera list shows the MAC address labeled
on the rear side. The camera IP address and port number are
shown next to the MAC address.
• Press the FACTORY DEFAULT RESET button to reset the
camera to default. Set up the camera again.
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