Panasonic 700 User Manual

Panasonic

Technical Manual

Section 700

Feature

Supports ICX Version 5.0

Operation

ICX Version 5.0 (Inte rnational) Issued October 2000

The information contained in this document is subject to change without notice and should not be construed as a commitment by the Matsushita Communication Industrial Co. Ltd. (MCI). MCI reserves the right, without notice, to make changes to equipment design as advances in engineering and manufacturing methods warrant.

The software and hardware described in this document may be used or copied only in accordance with the terms of the license pertaining to said software or hardware.

Reproduction, publication, or duplication of this manual, or any part thereof, in any manner, mechanically, electronically, or photographically, is prohibited without permission of the Matsushita Communication Industrial Co. Ltd. (MCI).

Chapter 1. About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Chapter 2. List of Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Chapter 3. System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

AEC Disconnect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Attendant Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Automatic Call Distributor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Automatic Route Selection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Automatic Trunk to Trunk Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Background Music/MOH Separation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Battery Backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Building Block Expansion Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Built-In Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Call Progress Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Caller ID Alpha Tagging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Centrex/PBX Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Class of Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Class of Service - Trunk/Tie. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Class of Service - Ext/Ext Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Class of Service - Extension Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Class of Servi ce - T ru n k to T ru n k Res t ric tion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Class of Service - Extension (Station) Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Data Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Daylight Saving Time (Summer Time) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Day/Night System Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Manual Day/Night Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Automatic Day/Night Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Digital Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Direct Inward System Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Doorphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Doorphone Sensor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Extension Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Digital Key Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Analog Device Capability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

DP/DTMF SLTs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

ISDN/BRI S-Point Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

ISDN/PRI S-Point Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

ICX-50-700 ICX (International) issued October 2000 iii

Contents Section 700 - Operation

Flexible Numbering Plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Flexible Slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Hunting Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Pilot Terminal Hunt Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Pilot Distributed Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Switch Back Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Circular Hunt Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Next Extension/Hunt Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Internal Hold Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

MCO Tenant Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Memory Backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Music-on-Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Name Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Extension Name Assignments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Speed Dial Name Assignments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Network Facilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Network Attendant Reversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Network Call Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Network Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Network Centralized Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Network Centralized Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Network Extension Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Network Flash Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Network Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Network Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Network Transfer Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Tandem Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Non-Blocking Architecture. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Power Failure Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Power On Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Programming Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Telephone Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

PC-Based Customizing Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

QSIG ISDN Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Ringing Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Day 1/ Day 2/Night Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Day 1/ Day 2/Night Delayed Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

DDI (DID) Day/Night Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

DDI (DID) Day/Night Busy/Delayed Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Busy Lamp Field Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Busy Lamp Field Delayed Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Slide Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Alarm Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Station Message Detail Recording (Call Logging) . . . . . . . . . . . . . . . . . . . . . . . . 63

System Speed Dial TRS (Call Barring) Override. . . . . . . . . . . . . . . . . . . . . . . . . . 65

Toll Restriction Service (Call Barring). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Trunk Access Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Trunk Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

iv ICX (International) issued October 2000 ICX-50-700

Section 700 - Operation Contents

Trunk Interface - DDI (Not Available on UK, TX or EX Model) . . . . . . . . . . . . . . . . . . . . 67

Trunk Interface - ISDN BRI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Trunk Interface - ISDN-PRI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Trunk Interface - Loop Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Trunk Ringing Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

DDI Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Direct Line Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Direct Inward System Access Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

DIL Delayed Incoming Ring Enhancement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Multiple Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Virtual Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Virtual Port used for Virtual Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Virtual Port used for Floating Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Voice Mail Integration (Third Party) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Answer Supervision for Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Call Forward ID Code for Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

CLI/DDI Voice Mail ID Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Disconnect Signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

High Priority Message Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Message Key ID Code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Voice Mail Transfer Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Chapter 4. User Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

About User Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Set Absence Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Set Call Forward Busy Destination Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Set Call Forward ID Codes for Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Set Call Forward No Answer Destination Extension . . . . . . . . . . . . . . . . . . . . . . 83

Set Caller ID Logging Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Set Day of Week Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Set Exception Day Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Set Extension Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Set Message Key ID Code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Set Mode Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Set Personal Speed Dial Names. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Set Personal Speed Dial Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Set Send Text Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Set Special Day Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Set System Date/Time/Day . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Set System Speed Dial Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Set System Speed Dial Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Set System Speed Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Set Text Message Replies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Set Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Set Walking TRS (Call Barring) Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

ICX-50-700 ICX (International) issued October 2000 v

Contents Section 700 - Operation

Chapter 5. Key Telephone Features. . . . . . . . . . . . . . . . . . . . . . . . 117

Key Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Absence Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Non-Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Attendant Group Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Auto Repeat Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Background Music. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Callback Request. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Call Forwarding-All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Call Forwarding - Busy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Call Forwarding - No Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Call Forwarding-All Call s and Do -Not-Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

System Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Floating Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Exclusive Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Broker’s Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Extension Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Extension Direct Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Trunk Group Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Trunk Direct Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Call Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Supervised Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Unsupervised Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Camping a Call Onto a Busy Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Caller ID Call Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Call Log Operation on a Small Display Key Telephone. . . . . . . . . . . . . . . . . . . . . . . . . 145

Call Log Operation on a Large Display Key Telephone. . . . . . . . . . . . . . . . . . . . . . . . . 147

Camp-on (Call Waiting). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Directory Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Display Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Large-Display Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Small-Display Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Changing the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Do-Not-Disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

DP to DTMF Signal Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

DSS/72 Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

EM/24 Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Flexible Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

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Section 700 - Operation Contents

Handsfree Answerback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Handsfree Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Headset Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Hot Dial Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Hot Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Intercom Calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Last Number Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Line Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

DSS/BLF Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

DIL Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

MCO Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Message Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Message Waiting/Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Mute Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Offhook Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Offhook Signalling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Offhook Voice Announce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

One-Touch Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Onhook Dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Meet-Me Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Ringing Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Room Monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Silent Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Speed Dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Speed Dial Linking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Speed Dial Name Assignments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Station Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Step Call (Reset Call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Timed Reminder Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Trunk Key Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Direct Trunk Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

MCO Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

MCO Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Trunk Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Universal Night Answer to Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Variable Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Voice Recognition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Walking TRS (Call Barring) Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Zip Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

ICX-50-700 ICX (International) issued October 2000 vii

Contents Section 700 - Operation

Chapter 6. DSLT Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Digital Single Line Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Absence Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Non-Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

Attendant Group Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Auto Repeat Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Background Music. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Callback Request. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Call Forwarding-All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Call Forwarding - Busy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

Call Forwarding - No Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Call Forwarding and Do-Not-Distu rb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

System Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Floating Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Exclusive Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Broker’s Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Extension Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Extension Direct Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

Trunk Group Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

Trunk Direct Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

Call Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Supervised Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Unsupervised Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Camping a Call Onto a Busy Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Camp-On (Call Waiting). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Do-Not-Disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

DP to DTMF Signal Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

Hot Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

Intercom Calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Last Number Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Message Waiting/Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

Offhook Signalling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Offhook Voice Announce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Onhook Dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Meet-Me Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Room Monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

viii ICX (International) issued October 2000 ICX-50-700

Section 700 - Operation Contents

Speed Dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Speed Dial Linking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

Station Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

Step Call (Reset Call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

Timed Reminder Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262

Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

Direct Trunk Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

MCO Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

Trunk Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Universal Night Answer to Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Walking TRS (Call Barring) Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . 266

Chapter 7. SLT Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

Absence Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272

Non-Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

Attendant Group Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

Callback Request. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

Call Forwarding - All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

Call Forwarding - Busy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

Call Forwarding - No Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279

Call Forwarding and Do-Not-Distu rb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281

System Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281

Floating Hold (Retrieve Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282

Exclusive Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

Broker’s Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286

Extension Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286

Extension Direct Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Trunk Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288

Trunk Direct Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288

Call Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

Supervised Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

Unsupervised Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

Camping a Call Onto a Busy Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

Camp-On (Call Waiting). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293

Do-Not-Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294

Flash Send . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295

ICX-50-700 ICX (International) issued October 2000 ix

Contents Section 700 - Operation

Hot Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296

Intercom Calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296

Last Number Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297

Message Waiting/Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298

Offhook Signalling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

Offhook Voice Announce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300

Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

Meet-Me Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

Room Monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302

Speed Dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303

Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304

System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305

Speed Dial Linking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306

Station Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307

Step Call (Reset Call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309

Timed Reminder Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309

Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310

Direct Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311

MCO Trunk Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311

Trunk Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312

Universal Night Answer to Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

Walking TRS (Call Barring) Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . 314

Appendix A: SBS/VB-9 A-Series Telephone Features. . . . . . . . . . 317

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321

x ICX (International) issued October 2000 ICX-50-700

Chapter 1. About This Manual

If you are using this manual for a single System, make note of its software version in the following table. This information may be referenced by technicians or owners of the System.

Software version information for systems shipped with this document

CPC Model: Software Version:

Organization

This manual contains detailed descriptions of features. The feature descriptions are organized according to the following categories:

Feature Categories Description

System Features

User Maintenance User Maintenance Features are used by the end user

Key Telephone Features Key T elephone F eatures are available to Sys tem Key

Digital Single-Line Telephone (DSLT) Features

Single Line Telephone (SLT) Features

*SBS/A-Series (UK) and VB-9/A-Series (TW) Features

System Features are either availabl e on a systemwide basis or aid in the overall administration of the System.

to maintain the System. These items include setting time and date, Personal Speed Dial (PSD) numbers and names, System Speed Dial (SSD) numbers and names, extension names, Verified ID codes, Call Forward ID codes for Voice Mail, Message Key ID codes, Mode schedule, Special Day mode, Exception Day mode, and Day of Week mode.

phones. System Key phones are proprietary digital sets that provide feature access through a combination of feature keys and access codes.

DSLT Features are available to DSLTs. DSLTs provide digital audio quality and limited feature key access in a single-line set.

SLT Features are available on a standard analog push button telephone set. Since SLTs are not equipped with feature keys, most features are accessed by using the dialpa d and/or the swi tchhoo k.

Beginning with Version 4.0, the ICX system can be used with SBS/A-Series (UK only) and VB-9/ASeries (TW only) telephones. See Appendix A for a list of differences between ICX key telephone features and those avaibable on the SBS/VB-9, ASeries telephones.

* See Appendix A

ICX-50-700 ICX (International) issued October 2000 11

Chapter 1. About This Manual Section 700 - Operation

Purpose

The purpose of this manual is to provide an overview of feature operations and requirements. Where applicable, the following types of information are provided for each feature:

T ypes of Information Purpose

Description Provides an overview of how the feature works and,

in some cases, what it is typically used for

Operation Includes step-by-step instructions on how to use the

feature

Hardware Requirements Lists any special hardware that i s required to us e t he

feature

Related Programming Lists the programming subsystems associated with

the feature

Considerations Provides details on feature interactions and limita-

tions

Abbreviation List

ACD Automatic Call Distributor ARS Automatic Route Selection BGM Background Music BLF Busy Lamp Field BRI Basic Rate Interface CFWD Call Forward COS Class of Service CTAPI Computer Telephony Application Programming Interface CTI Computer Telephony Integration DDI Direct Dial Inward DID Direct Inward Dialing DIL Direct In Line DISA Direct Inward System Access DL Direct Line DN Directory Number DND Do-Not-Disturb DP Dial Pulse DSLT Digital Single Line Telephone DSS Direct Station Select or DSU Digital Service Unit DTMF Dual Tone Multifrequency FF Flexible Function HD High Density LCD Liquid Crystal Display LCR Least Cost Routing MCO Multiple CO (Pooled Trunk Access) MIS Management Information System MOH Music On Hold PNPDNPhantom Non-Primary Directory Number PRI Primary Rate Interface PSD Personal Speed Dial SLT Single Line Telephone SMDR Station Message Detail Recorder SPI Service Provider Interface

12 ICX (International) issued October 2000 ICX-50-700

Section 700 - Operation Chapter 1. About This Manual

SSD System Speed Dial TAPI Telephony Application Programming Interface TRS Toll Restriction Service

ICX-50-700 ICX (International) issued October 2000 13

Chapter 1. About This Manual Section 700 - Operation

14 ICX (International) issued October 2000 ICX-50-700

Chapter 2. List of Features

This chapter contains the following tables which list the features available with the System:

Table Page

System Features Maintenance Features Extension Features

16 17 18

ICX-50-700 ICX (International) issued October 2000 15

Chapter 2. List of Features Section 700 - Operation

Table 1. System Features

Topic Page

AEC Disconnect Attendant Groups Automatic Call Distributor Automatic Route Selection Automatic Trunk to Trunk Transfer Background Music/MOH Separation Battery Backup Building Block Expansion Capability Built-In Voice Mail Call Progress Tones Caller ID Centrex/PBX Compatibility Class of Service Data Security Daylight Saving Time (Summer Time) Day/Night System Mode Digital Pad Direct Inward System Access Distinctive Ringing Doorphone Extension Interface Flexible Numbering Plan Flexible Slot Hunting Groups Internal Hold Tone MCO T enant Group Memory Backup Music-on-Hold Name Assignments Network Facilities Non-Blocking Architecture Power Failure Transfer Power On Maintenance Programming Devices QSIG ISDN Lines

24 24 25 26 27 27 27 28 28 29 29 31 31 36 36 36 40 41 42 42 43 45 46 46 48 48 49 49 50 56 58 58 59 59 60

16 ICX (International) issued October 2000 ICX-50-700

Section 700 - Operation Chapter 2. List of Features

Topic Page

Ringing Modes System Speed Dial TRS (Call Barring) Override Station Message Detail Recording (Call Logging) Trunk Access Groups Trunk Interface Trunk Ringing Types Virtual Port Vo ice Mail Integration (Third Party)

60 65 63 65 67 68 71 72

Table 2. Maintenance Features

Topic Page

Set Absence Messages Set Call Forward Busy Destination Extension Set Call Forward ID Codes for Voice Mail Set Call Forward No Answer Destination Extension Set Caller ID Logging Extensions Set Day of Week Mode Set Exception Day Mode Set Extension Names Set Message Key ID Code Set Mode Schedule Set Personal Speed Dial Names Set Personal Speed Dial Numbers Set Send Text Messages Set Special Day Mode Set System Date/Time/Day Set System Speed Dial Index Set System Speed Dial Names Set System Speed Dial Numbers Set Text Message Replies Set Verified Account Codes Set Walking TRS (Call Barring) Codes

80 81 82 83 84 85 87 89 90 91 93

98 112 100 107 108 109 111 112 113 115

ICX-50-700 ICX (International) issued October 2000 17

Chapter 2. List of Features Section 700 - Operation

Table 3. Extension Features

Topic Page

Absence Message Account Codes

Attendant Group Calls Auto Repeat Dial Background Music Busy Override Callback Request

Call Forwarding Call Hold

Call Transfer Caller ID Call Log Camp-on (Call Waiting) Conference Calls Directory Numbers Display Information Do-Not-Disturb DP to DTMF Signal Conversion DSS/72 Console EM/24 Console Flash Flexible Function Keys Handsfree Answerback Handsfree Operation Headset Operation Hot Dial Pad Hot Line Intercom Calling Last Number Redial Line Appearances Message Key Message Waiting/Callback Mute Function Offhook Monitor

Offhook Signalling Offhook Voice Announce

120 122

124 125 126 127 128

129 133

142 144 149 151 153 157 159 161 161 162 162 163 169 170 170 171 172 172 173 174 177 178 179 180

180 181

18 ICX (International) issued October 2000 ICX-50-700

Section 700 - Operation Chapter 2. List of Features

Topic Page

One-Touch Keys Onhook Dialling Paging Ringing Line Preference Room Monitoring Silent Monitor Speed Dialling Station Lockout Step Call (Reset Call) Timed Reminder Call Trunk Access Trunk Queuing Universal Night Answer to Page Vo ice Recognition Vol ume C ontr ol Walking TRS (Call Barring) Class of Service Zip Mode

184 185 186 188 188 190 192 202 204 205 206 209 210 212 213 214 215

ICX-50-700 ICX (International) issued October 2000 19

Chapter 2. List of Features Section 700 - Operation

This page intentionally left blank.

20 ICX (International) issued October 2000 ICX-50-700

Chapter 3. System Features

System Features ar e either available on a system-wide basis or aid in the over all a dmini st ration of the System.

This chapter contains detailed descriptions of the following System Features:

Topic Page

AEC Disconnect 24 Attendant Groups 24 Automatic Call Distributor 25 Automatic Route Selection 26 Automatic Trunk to Trunk Transfer 27 Background Music/MOH Separation 27 Battery Backup 27 Building Block Expansion Capability 28 Built-In Voice Mail 28 Call Progress Tones 29 Caller ID 29 Caller ID Alpha Tagging 30 Centrex/PBX Compatibility 31 Class of Service 31

Class of Service - Trunk/Tie 32 Class of Service - Ext/Ext Restriction 32 Class of Service - Extension Feature 33 Class of Service - Trunk to Trunk Restriction 35

Class of Service - Extension (Station) Timers 35 Data Security 36 Daylight Saving Time (Summer Time) (Summer Time) 36 Day/Night System Mode 36

Manual Day/Night Mode 37

Automatic Day/Night Mode 40 Digital Pad 40 Direct Inward System Access 41 Distinctive Ringing 42 Doorphone 42

Doorphone Sensor 43 Extension Interface 43

Digital Key Telephones 43

Analog Device Capability 44

ICX-50-700 ICX (International) issued October 2000 21

Chapter 3. System Features Section 700 - Operation

Topic Page

DP/DTMF SLTs 44

ISDN/BRI S-Point Interface 44

ISDN/PRI S-Point Interface 45 Flexible Numbering Plan 45 Flexible Slot 46 Hunting Groups 46 Internal Hold Tone 48 MCO T enant Group 48 Memory Backup 49 Music-on-Hold 49 Name Assignments 50

Extension Name Assignments 50

Speed Dial Name Assignments 54 Network Facilities 56

Network Attendant Reversion 56

Network Call Routing 56

Network Call Transfer 56

Network Centralized Voice Mail 57

Network Extension Calling 57

Network Flash Transfer 57

Network Hold 57

Network Paging 57

Network Transfer Recall 58

Tandem Connection 58 Non-Blocking Architecture 58 Power Failure Transfer 58 Power On Maintenance 59 Programming Devices 59

T e l eph one Programming 59

PC-Based Customizing Tool 60 QSIG ISDN Lines 60 Ringing Modes 60

Day 1/ Day 2/Night Ringing 61

Day 1/ Day 2/Night Delayed Ringing 61

DDI (DID) Day/Night Ringing 61

DDI (DID) Day/Night Busy/Delayed Ringing 62

Busy Lamp Fiel d Ringing 62

22 ICX (International) issued October 2000 ICX-50-700

Section 700 - Operation Chapter 3. System Features

Topic Page

Busy Lamp Field Delayed Ringing 62

Slide Ringing 62

Alarm Ringing 63 Station Message Detail Recording (Call Logging) 63 System Speed Dial TRS (Call Barring) Override 65 Trunk Access Groups 66 Trunk Interface 67

Trunk Interface - DDI (Not Available on UK, TX or EX

Model)

Trunk Interface - ISDN BRI 67

Trunk Interface - ISDN-PRI 68

Trunk Interface - Loop Start 68 Trunk Ringing Types 68

DDI Ringing 68

Direct Line Ringing 69

DIL Delayed Incoming Ring Enhancement 70

Direct Inward System Access Ringing 69

Multiple Ringing 71 Virtual Port 71

Virtual Port used for Floating Hold 71

Virtual Port used for Virtual Extension 71 Vo ice Mail Integration (Third Party) 72

Answer Supervision for Voice Mail 72

Call Forward ID Code for Voice Mail 72

CLI/DDI Voice Mail ID Code 73

Disconnect Signal 74

High Priority Message Waiting 74

Message Key ID Code 74

Vo ice Mail Transfer Key 7 5

ICX-50-700 ICX (International) issued October 2000 23

Chapter 3. System Features Section 700 - Operation

AEC Disconnect

Description

This feature allows the System to send a disconnect signal of 1 second to an analog device indicating that the calling part y has hung up (t ermina ted the call) . This feature i s useful with a Thir d-par ty Voice Mail or an Answering Machine. By default this feature is disabled.

Hardware Requirements

•AEC port

Considerations

• The 1 second time duration of the disconnect signal is fixed. (It cannot be changed.)

Attendant Groups

Description

An attendant phone is often used as a central answering point for other extensions. In addition, attendant phones frequently have special capabilities for monitoring and programming extensions.

You can reach the assigned attendant group by dialling the feature access code for Attendant Calls (usually 0). If an attendant phone is av aila ble but does not ans wer wit hin a se t time , the c all wi ll move to the next available attendant phone. If all members of the attendant group are busy for a specified time, the call ca n be fo rwar ded to other extensions or another hunt g roup. The system allows up t o 20 extensions to be included in an attendant group.

Hardware Requirements

•N/A

Considerations

• The System allows one attendant group for each system mode (Day 1, Day 2, and Night).

• An attendant group can contain both real extensions and virtual extensions. If virtual, several phones can be made to ring at the same time.

• Attendant groups can use only Pilot Terminal Hunt Group or Pilot Distributed Hunt Group. For more information, see “Hunting Groups” on page 46.

• The pilot number for an at tendan t group is flexi ble ( i.e., a ny exte nsion n umber can be desi gna ted as the pilot [not a real extension]).

• If a member of the attendant group has Do-Not-Di stu rb (DND) or Call Forwarding - Al l s et , that phone is temporarily removed from the attendant group.

• If a member of the attendant group ha s Cal l For w ar din g - Bus y set and the extension is bu sy, the call goes to the next phone in the attendant group.

• If all members are busy for the duration of the busy queuing timer, the call can be forwarded to another hunt group or another extension.

• Attendant groups support the following call types:

• CLI (Called Line Identification) / Direct Dial Inward (DDI)

• Direct Inward System Access (DISA)

• Extension calls

24 ICX (International) issued October 2000 ICX-50-700

Section 700 - Operation Chapter 3. System Features

• Private netw ork attendant calls

• Call reversion

• Call forwarded to Attendant Hunt Group

Automatic Call Distributor

Description

The System provides an optional Automatic Call Distributor (ACD) for efficient presentation, handling, and management of incoming calls to one or more groups of specialized users.

This optional Built-in ACD is contained on a single circuit card that is installed in the System. This “built-in” capability eliminates the need for custom wiring and other installation.

Each specialized user is kno wn as an ACD agent. Each agent position is equipped with a la rge di splay telephone (VB-44225/VB-D411LDSUK) that provides Liquid Crystal Display (LCD) messages to assist the ag ent in handling calls.

The Built-in ACD provides:

• Up to 3 agent groups (ACD Version 3.0 and higher)

• Up to 2 agent groups (ACD Version below 3.0)

• Up to 32 agent IDs per group

• Up to 64 agent IDs per system (ACD Version 2.0 and higher)

• Up to 32 agents

• Up to 6 supervisor IDs per system (ACD Version 3.0 and higher)

• Up to 2 supervisor IDs per system (ACD Version below 3.0)

• Up to 4 vo i ce ports per group

• Up to 4 vo i ce ports per s ystem

• 1 Music-On-Hold (MOH) source (Main System MOH source)

• 1 Management Information System (MIS) Monitor Port (RS-232C)

• Abandoned Call Report counter available with MIS reports (This is not the same as the Abandoned Call Timer added to the Station Message Detail Recorder [SMDR] reports.)

• 2-week memory for MIS reports

• Up to 6 recorded messages (flexible length, max. 96 sec. per system) (ACD Version 3.0 and higher)

• In Version 4.0 and higher, the Silent Monitor feature has been added. This feature allows an ACD supervisor to monitor a call be tween an ACD agent and a caller without the knowle dge of either party. For more information, See “Silent Monitor” on page 190, Section 400 Programming, and Section 520 - Built-In ACD Reference Manual.

• In addition to MOH, ACD Version 4.0 provides up to eight analog e xtensi on port s that can be connected to a recorded announcement device. See Section 520 - Built-In ACD Reference Manual.

• Up to 6 recorded messages (max. 14 sec. per message) (ACD Version below 3.0)

• Zip Tone which automatically answers calls when a n agent is using the Headset mode (CPC Version 3.5 and higher)

• Wrap Mode which allows an agent to complete any paperwork before becoming available to take another call. (CPC Version 3.5 and higher)

ICX-50-700 ICX (International) issued October 2000 25

Chapter 3. System Features Section 700 - Operation

Hardware Requirements

•See Section 520 - Built-In ACD Reference Manual.

Considerations

• For more information, see Section 520 - Built-In ACD Reference Manual.

Automatic Route Selection

Description

When Automatic Route Selection (ARS) is enabled, the system follows a preselected route for calls. Usually the selected routing is the lea st cost route.

ARS works in conjunction with Toll Restriction Service (TRS) (Call Barring). Calls can be denied based on the programmed TRS (Call Barring) level for the originating party. (For more information, see “Ringing Modes” on page 60.)

• Three levels of ARS checking are available based on the dialled number following the ARS access code:

• Direct Route Selection: The simplest form of ARS routing that upon ARS entry

(enter 9) directly selects a trunk group and any dialled number modification.

• Route List Selection: A more complex routing that includes up to 5 alternative

levels of route selection and includes TRS (Call Barring) level checking.

• Time List Selection: The most complex routing that determines the appropriate

route list based upon the day and time.

• Forced ARS is available on an Extension Class of Service (COS) basis.

• A special day list provides tailored ARS routing for up to 20 holidays, vacation days, etc.

• Automatic modificati on of dia lled numbe rs is availa ble. This inclu des dele ting up t o 24 p refix digits and adding up to a 10-digit prefix and a 10-digit suffix. The modification of dialled numbers can include pauses, Dual Tone Multifrequency (DTMF) conversion, itemized code (extension number) and an authorization code. (Itemized code and authorization are not used in some areas.)

• Up to 8 authorization codes are available.

Hardware Requirements

•N/A

Considerations

•N/A

26 ICX (International) issued October 2000 ICX-50-700

Section 700 - Operation Chapter 3. System Features

Automatic Trunk to Tr un k Transfer

Description

The System can be set to automatically transfer trunk calls out to another trunk without requiring the call to be answered internally. This transfer may be either trunk based or extension based (i.e., call forward outside).

Hardware Requirements

•N/A

Considerations

•N/A

Background Music/MOH Separation

Description

Separate inputs are provided for Background Music and Music-on-Hold (MOH). This allows one music or sound source to be used fo r ba ckgroun d music a nd anoth er music or sound source to be us ed for music on hold.

A typical advantage of this is playing a pre-recorded promotional tape to held parties (since many may be customers) while providing a selected background music for use in the office.

Hardware Requirements

• Background music requires an SCC card (VB-44181).

• Both Background Music and Music on Hold (if using external MOH) require a sound source.

Considerations

•N/A

Battery Backup

Description

When backup batteries are installed, the System will continue to operate in the event of a power failure. If using Battery Backup, backup batteries must be installed in each CCU.

A fully loaded System will operate at least 30 minutes on backup batteries for the ICX.

Hardware Requirements

• Back-up battery unit (VB-44025)

ICX-50-700 ICX (International) issued October 2000 27

Chapter 3. System Features Section 700 - Operation

Considerations

• Any device connected to the System but that does not derive its power from the System must have a backup power source to operate. These devices include any System Message Detail Recording (SMDR) (Call Logging) printer (or recorder), fax machine, answering machine, modem, cordless telephone, etc.

Building Block Expansion Capability

Description

The System is designed to support easy expansion. Each CCU in the System supports 96 ports (12 flexible slots ) as well as 2 opt ion sl ots. Up to 6 CCUs may be insta lled in the Sys tem for a to tal of 57 6 ports.

Up to 2 expansion CCUs may be connected to a base CCU. When a fourth CCU is required, another base CCU is installed. Up to 2 expansion CCUs may be connected to the second base CCU.

This building block approach allows you to easily add equipment when needed without a major interruption in service or a m ajor delay.

Hardware Requirements

•N/A

Considerations

• In addition to the additional CCUs and related CCU hardware/cabling required for expansion, when the System is expanded the CPC card a nd/ or TSW car ds may need to be up graded as well. The CPC96 supports up to 96 ports. The CPC288 supports up to 288 ports and should be combined with time switch card TSW288. The CPC-576 supports up to 576 ports and should be combined with time switch card TSW576.

Built-In Voice Mail

Description

The System supports the Built-in Voice Mail. This unit assists in providing reliable, effective communications. This is a simple device that includes an automated attendant function and can be used to record conversations (where permitted).

The Built-in Voice Mail is easy to install. It is installed in a CCU card slot and no cabling is required. Some of the major features include:

• Automated attendant

• Automatic recording for incoming and outgoing calls

• One-touch mail box transfer

• Mail box status display (Key Light Emitting Diode [LED] on digital telephone)

• Mail box grouping

• 2-way recording

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Section 700 - Operation Chapter 3. System Features

• Outside notification

• Date/time stamp

• Integrated Liquid Crystal Display (LCD) control (with large LCD telephone)

• Message light control

• Up to 254 mail boxes

• Up to 40 hours of message storage time

• Up to 16 voice ports

For more information, see the System Built-In Voice Mail With Two-way Recording Reference Manual.

Hardware Requirements

•N/A

Considerations

•N/A

Call Progress Tones

Description

The System supplie s a f ul l array of call prog ress tones. These to nes provide audible ind ications of the status of calls and include dial tone, busy tone, ringback tone, error tone, confirmation tone, and splash tone. The complete specification for these tones may be found in Section 300 - Installation.

In addition to call progress tones, Direct Station Select (DSS) Light Emitting Diodes (LEDs) and the display provide additional indication of the status of calls.

Hardware Requirements

•N/A

Considerations

•N/A

Caller ID

Description

(Note: Analog Caller ID is not available in the UK model). A properly equipped system supports Caller ID, a service offered by the network telephone service

provider . Th e Exchange s ends call ing number i nformatio n to the s ystem afte r the fi rst rin g. Users wit h display telephones can see Caller ID information as incoming calls ring at their extension. They can also access previous cal ls via the Cal ler ID Call Log feat ure. The Calle r ID number is reco rded in Call Logging.

Prior to Version 4.0, the system would not display Caller ID information for an extension that was in use when a call was received. In Version 4.0 or higher, Caller ID information is displayed on the

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Chapter 3. System Features Section 700 - Operation

second line of an LCD display when an incoming call is received during conversation. If the second incoming call is from another extension, the LCD displays the extension name or

number .

Hardware Requirements

• Loop-start exchange line car d (8) (VB-44510UK) wi th Caller ID ci rcuit card (8) (VB-44513UK), Loop-start exchang e line card (4) ( VB-44514UK) with Caller ID circui t card (4) (VB- 44515UK), ISDN (PRI = VB-44540UK, BRI = VB-44530UK).

Related Programming

• FF2-0 : Caller ID

• FF2-0: Caller ID Ring Control

• FF3-0: Call Duration Display

• FF1-0-01: Alpha Tagging (Name/No. Display)

Considerations

• ISDN (PRI/BRI - T Point) can get calling party information.

• Caller ID service must be ordered from the local telephone operating company or the interexchange carrier.

• Caller ID data is usually sent between the first and the second rings of the incoming trunk call. The trunk may be programmed to immediately ring at t he s ta ti on o r wa it until after the Calle r I D digits are received before ringing at the station. If the trunk is programmed to ring immediately, the Caller ID digits will not display until after they are received and processed.

• Caller ID numbers may be denied from be ing sent for some calle rs (priva te). Some l ong d istance carriers may not provide Caller ID data (out of area).

• Caller ID only support the single format (number only). Multiple format (number and name) is not supported.

• Prior to Version 4.0, Caller ID supported only the number format. Version 4.0 and higher supports selection of the number or

• In Version 4.0, Caller ID displays the highest ringing priority call (call queued to ring at the target extensi on immediately after the present call terminates).

name.

Caller ID Alpha Tagging

CPC-96, CPC-288, and CPC-576 Version 3.0

Description

If the received Caller ID phone number matches any number in the System Speed Dials (SSD) (SSD000-SSD199), then the associated SSD name can be displayed as the Caller ID information instead of the Caller ID phone number. Alternatively, the Direct Dial Inward (DDI) name may be displayed instead.

In Version 4.0 and higher, Cal ler I D in for m at ion wil l be shown on the second when an incoming call rings a display phone with a conversation already in progress. Second incoming calls include extension Camp-on, extension Call Wait, queued DIL, both Appearance and non-Appearance calls (Exchange Line, MCO, virtual or DN, recall, BLF).

Hardware Requirements

• Loop-start trunk card (VB-44510 or VB44514)

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