MAX®7500-PRO Home Theater Power Management Owner’s Manual
M7500-PRO
POWER FILTRATION AND REGULATION ACTIVE HIGH CURRENT
GROUND
ISOLATION
ACTIVE
BANK 1 ON BANK 2 ON BANK 3 ON BANK 4 ON BANK 5 BANK 5
HC 1 ON HC 2 ON
BRIGHTNESS
PRESS:
METER SELECT
Home Theater Power Management
AUTO
IMPORTANT SAFETY INSTRUCTIONS
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. WARNING: Do not use this apparatus near water. To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. If the M7500-PRO is installed in a rack, this
“blank” must be installed directly below the M7500-PRO to ensure proper ventilation.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
9.Do not defeat the safety purpose of the polarized or grounding type plug. A polarized plug has two blades with one wider than the other. A grounding
type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit
into your outlet, consult an electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the
apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply
cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not
operate normally, or has been dropped.
13. Where the power cord is used as the main disconnect device, the disconnect device shall remain readily accessible.
14. This device must be connected to a main socket outlet with a protective earthing connection.
MODEL: M7500-PRO
ACRegenerator, Firewall for Noise, SurgeGate Plus, Protect or Disconnect and SignalPerfect are trademarks of PANAMAX.
PANAMAX, the Panamax logo and MAX are registered US trademarks of Panamax.
SIDACtor is a registered US trademark of Teccor Electronics, Inc. TiVo is a trademark of TiVo, Inc.
Your Audio/Video components are constantly
being bombarded by electromagnetic interference (EMI) and radio frequency interference
(RFI) through their power cords. This contaminated power can affect analog and digital
equipment and will degrade the overall performance of your entire system. Digital components can also introduce noise on their AC
power lines, which can interfere with the performance of analog components. Common
symptoms of contaminated power include
pops, hisses, hums, visual artifacts, etc. Most
power filtering devices will remove some of
this interference but don’t provide a comprehensive solution to the problem.
The MAX
is the Complete Solution!
Digital Source Components or Display
Devices:
The heart of the MAX
Isolation Transformer that provides power to
two outlet banks for your digital source components or displays. AC Regeneration through
electromagnetic coupling between the primary
and secondary windings of the transformer
allows only clean, pure AC power to reach your
equipment. None of the EMI/RFI contamination gets past the isolation transformer! In
addition, any noise generated by your digital
source components is isolated and prevented
from reaching the rest of your equipment
through their power cords.
Two different power modes, Isolated or
Common Ground, are available as output from
the isolation transformer. These are selected
with the front panel Ground Isolation pushbutton. The outlet banks (3 and 4) of the isolation
transformer utilize GFCI outlets to safely perform this function.
In the Common Ground mode, the ground pin
of each outlet on banks 3 and 4 is connected to
ground, as is the center tap of the isolation
transformer. This gives you Balanced Power
with a common ground reference.
® 7500-Pro’s Power Filtration System
® 7500-Pro is a 720 VA,
In Isolated ground mode, the ground pin of
each outlet on banks 3 and 4 is connected to
the center tap of the isolation transformer, and
is isolated from the common ground. This
gives you Balanced Power with Ground
Isolation to help eliminate annoying ground
loops in your system.
Analog Components:
Two banks of independently filtered outlets
(banks 1 and 2) are designed for your analog
components. These outlet banks utilize
“Balanced Double L” filter circuits which are
far superior to any other design in filtering out
all forms of electromagnetic and radio frequency interference in both common and normal modes. Cross-contamination between
your components is also eliminated with this
design.
High-Current Components:
One bank of individually switched outlets
(bank 5) specifically addresses the unique
power requirements of current hungry components such as amplifiers and powered subwoofers. These components rapidly draw
large amounts of current to replenish their
capacitors after thunderous bass notes. Line
conditioners that utilize coils (inductors) in
series with the AC power line can “choke” off
this large in-rush current, thereby reducing the
amplifiers’ ability to operate at peak performance levels, resulting in a flat, dead sound.
The MAX
fed by noise filtration circuitry that does not
utilize coils and provides full, unimpeded
power for your amplifiers and powered subwoofers.
Other Convenience Features Enhance the
Functionality:
Although the MAX
revolves around regulation, noise filtration and
power protection, many other exciting features
enhance your overall entertainment experience, including:
® 7500-Pro’s high-current outlets are
® 7500-Pro’s functionality
• An analog, backlit voltmeter indicates the AC
line voltage coming into your system.
• An analog, backlit combination meter in one
mode shows the actual current draw of all your
connected components, giving a visual reference as to how your system is functioning
under a variety of conditions. In the second
mode it indicates the regulated voltage output
on banks 1 through 4.
• A front panel pushbutton controls the display
of the combination meter, toggling between
“Volts Out” and “Amps In”
• A front panel auto-brightness function that
will dim all of the front panel LED’s whenever
the lights in the room are turned off to eliminate any bright lighting while you are enjoying
a movie.
• A detachable rear panel LED convenience
lamp simplifies system setup in low-light situations.
• An Always-On, convenience outlet on the
front panel is for temporary AC connections.
As you read through the rest of this manual,
you’ll discover many more unique features. As
home theater enthusiasts, we care about the
quality of your listening and/or viewing experience. Our goals are to:
• Make power better (conditioning that allows
your system to perform up to its full capabilities)
• Make power safer (protect your investment
from damaging power disturbances)
• Enhance the pleasure you get from your A/V
system
Thank you for choosing Panamax for your
power quality needs. Please finish reading the
instructions, install the MAX
enjoy the full potential of your entertainment
system.
® 7500-Pro and
2
1690 Corporate Circle, Petaluma CA 94954 • www.panamax.com
Page 5
CONNECTION DIAGRAM
VCR
SATELLITE RECEIVER
TV
CD PLAYER
PROPERLY
GROUNDED
AC OUTLET
DVD
BANK 1 ALWAYS ON BANK 2 SWITCHED BANK 3 SWITCHED BANK 4 SWITCHED BANK 5 HIGH CURRENT
GROUND
LUG
15 AMP CIRCUIT BREAKER
HD
SATELLITE
SATELLITE 1
SATELLITE 2
HD
CATV / ANT
CABLE 1
CABLE 2
MAIN POWER 120VAC/15A
HC 1
SWITCHED
HC 2
SWITCHED
CIRCUIT BREAKER
BANKS 3 AND 4
PHONE LINE
TO EQUIP 2
PHONE LINE
TO EQUIP 1
PHONE
LINE IN
LAN
LINE IN
LAN
TO EQUIP
USB LIGHT
INPUT
3-24VDC
OUTPUT
12V/400mA
BANK 2 BANK 3 BANK 4 5 HC 1 5 HC 2
SWITCH
SETTINGS
CUSTOM
SETTINGS
DELAY
ALWAYS
ON
DELAY
ALWAYS
ON
DELAY
ALWAYS
ON
DELAY
ALWAYS
ON
DELAY
ALWAYS
ON
COMMUNICATION INTERFACE
5VDC/100mA
TRIGGER
12 AMP MAX
6 AMP MAX
REGULATED
15 AMP MAX
REGULATED & ISOLATED FOR HD VIDEO
SUB
AMP
RECEIVER
DVR &
DIGITAL
RADIO
HD CABLE
HD SAT
TEST MONTHLY
SEE INSTRUCTIOS
TEST MONTHLY
SEE INSTRUCTIOS
TEST RESET
RESET TEST
RESET TEST
TEST RESET
6 AMP MAX
PVR (TiVo)
SUBWOOFER
HOME AUTOMATION
CONTROL
AUDIO VIDEO RECEIVER
AMPLIFIER
PHONE
JACK
DUAL LNB
SATELLITE DISH
AUDIO VIDEO RECEIVER
PVR (TiVo)
SATELLITE RECEIVER
CATV
BANK 1 ALWAYS ON BANK 2 SWITCHED BANK 3 SWITCHED BANK 4 SWITCHED BANK 5 HIGH CURRENT
GROUND
LUG
15 AMP CIRCUIT BREAKER
HD
SATELLITE
SATELLITE 1
SATELLITE 2
HD
CATV / ANT
CABLE 1
CABLE 2
MAIN POWER 120VAC/15A
HC 1
SWITCHED
HC 2
SWITCHED
CIRCUIT BREAKER
BANKS 3 AND 4
PHONE LINE
TO EQUIP 2
PHONE LINE
TO EQUIP 1
PHONE
LINE IN
LAN
LINE IN
LAN
TO EQUIP
USB LIGHT
INPUT
3-24VDC
OUTPUT
12V/400mA
BANK 2 BANK 3 BANK 4 5 HC 1 5 HC 2
SWITCH
SETTINGS
CUSTOM
SETTINGS
DELAY
ALWAYS
ON
DELAY
ALWAYS
ON
DELAY
ALWAYS
ON
DELAY
ALWAYS
ON
DELAY
ALWAYS
ON
COMMUNICATION INTERFACE
5VDC/100mA
TRIGGER
12 AMP MAX
6 AMP MAX
REGULATED
15 AMP MAX
REGULATED & ISOLATED FOR HD VIDEO
SUB
AMP
RECEIVER
DVR &
DIGITAL
RADIO
HD CABLE
HD SAT
TEST MONTHLY
SEE INSTRUCTIOS
TEST MONTHLY
SEE INSTRUCTIOS
TEST RESET
RESET TEST
RESET TEST
TEST RESET
6 AMP MAX
STEP 1
Typical AC Power, RS232 and 12V Trigger Connections
BANK 1 ALWAYS ON BANK 2 SWITCHED BANK 3 SWITCHED BANK 4 SWITCHED BANK 5 HIGH CURRENT
GROUND
LUG
15 AMP CIRCUIT BREAKER
HD
SATELLITE
SATELLITE 1
SATELLITE 2
HD
CATV / ANT
CABLE 1
CABLE 2
MAIN POWER 120VAC/15A
HC 1
SWITCHED
HC 2
SWITCHED
CIRCUIT BREAKER
BANKS 3 AND 4
PHONE LINE
TO EQUIP 2
PHONE LINE
TO EQUIP 1
PHONE
LINE IN
LAN
LINE IN
LAN
TO EQUIP
USB LIGHT
INPUT
3-24VDC
OUTPUT
12V/400mA
BANK 2 BANK 3 BANK 4 5 HC 1 5 HC 2
SWITCH
SETTINGS
CUSTOM
SETTINGS
DELAY
ALWAYS
ON
DELAY
ALWAYS
ON
DELAY
ALWAYS
ON
DELAY
ALWAYS
ON
DELAY
ALWAYS
ON
COMMUNICATION INTERFACE
5VDC/100mA
TRIGGER
12 AMP MAX
6 AMP MAX
REGULATED
15 AMP MAX
REGULATED & ISOLATED FOR HD VIDEO
SUB
AMP
RECEIVER
DVR &
DIGITAL
RADIO
HD CABLE
HD SAT
TEST MONTHLY
SEE INSTRUCTIOS
TEST MONTHLY
SEE INSTRUCTIOS
TEST RESET
RESET TEST
RESET TEST
TEST RESET
6 AMP MAX
POWER FILTRATION AND REGULATION ACTIVE HIGH CURRENT
BANK 1 ON BANK 2 ON BANK 3 ON BANK 4 ON BANK 5 BANK 5
HC 1 ON HC 2 ON
GROUND
ISOLATION
ACTIVE
BRIGHTNESS
PRESS:
METER SELECT
Home Theater Power Management
AUTO
M7500-PRO
FEATURE OVERVIEW
1. Power Switch
Pushbutton; activates a
turn-on or turn-off
sequence for all outlets
when depressed for two
seconds.
1. 15A Main Circuit
Breaker: Opens in the
event that equipment
plugged into the MAX
7500 draws too much
current. When white is
visible, the breaker has
opened. Reduce the
load and push to reset.
2. Bank Status Indicators:
When on, indicates that the
corresponding bank is on.
When off, indicates the corresponding bank is off.
When flashing, indicates the
bank is in transition, either
turning on or turning off.
4. Brightness Control/Meter Select:
When in the full/locked left position, auto brightness is engaged, and the front panel display will dim with the ambient light level.
Rotating the knob to the right will increase the display brightness, and left will decrease the display brightness.
Pressing this control will toggle the display of the second meter from “Volts Out” to “Amps In”.
2. Filtered Regulated
Outlets (BANKS 1 & 2):
Four, Balanced Double L filtered outlets for low current
analog audio components
such as pre-amplifiers,
receivers, VCR's and tape
decks.
3. Ground Isolation:
Controls the ground connection of banks 3 and 4.
When active these banks
have Balanced Power with an
isolated ground connection.
When not active these banks
have Balance Power with a
common ground reference.
3. Isolated (Switched)
Outlets (BANKS 3 & 4):
Four outlets provide complete
isolation for digital source
components such as DVD
players or display devices like
plasma TVs or DLP
projectors. These outlets are
completely isolated from the
rest of the system.
5. Voltmeter:
Backlit analog meter displays the incoming voltage between
90-140 VAC.
Integrated “Unsafe Voltage” indicator will flash after sensing
an unsafe voltage and disconnecting all outlets.
Integrated “Out of Regulation” indicator will flash whenever
the regulated output voltage is out of spec.
4. High Current Outlet
Bank (BANK 5): Two
delayed outlets designed
for high current components such as amplifiers
and powered subwoofers.
The current available to
connected equipment is
not limited by the noise
filtration components.
5. Isolated Outlets
Circuit Breaker:
Opens in the event that
equipment connected to
the Isolation Transformer
Outlets exceeds 6 Amps
current draw. When white
is visible, the breaker has
opened. Reduce the load
and push to reset.
6. Combination Meter:
Displays the regulated output voltage,
90-140 VAC in one mode. Displays
the Input Current draw, 1-15 Amps,
in the alternate mode.
6. Satellite Coax Jacks:
Two pairs of F-Connectors
optimized for Satellite TV
signal line protection.
Bi-directional
7. CATV Coax Jacks:
One pair of F-Connectors
optimized for Cable TV,
Antenna or Cable Modem
signal line protection.
Bi-directional
7. Ambient
Light Sensor
8: Convenience Outlet:
Provides a quick convenient way to
plug in components such as camcorders and video game systems.
8. Settings Option: Two-
position slide switch. Switch
settings selects the use of the
five switches to configure the
outlets for delayed or alwayson operation. Custom settings
selects the stored configuration
in non-volatile memory for the
outlets trigger source and
delays. See Page 10-15 for
details.
9. IEC Main Power
Receptacle:
Detachable power cord
connects to this receptacle.
4
10. Ground Lug: Provides
a common grounding point
for equipment with separate
ground leads
11. DC Trigger Input:
3.5mm (1/8”) Mini-Plug jack.
Connect to a remote trigger
device that uses a DC voltage
signal to initiate a startup/shutdown sequence.
12. DC Trigger Output: 3.5mm
(1/8”) Mini-Plug jack. The M7500-Pro
generates its own 12VDC trigger to
control another device.
1690 Corporate Circle, Petaluma CA 94954 • www.panamax.com
13. Outlet Delay Switches:
Two-position slide switches. Allows
for the user to configure each bank
for delayed turn-on/turn-off or
always-on operation.
14. LAN:
In/Out
connections
for Ethernet.
15. Telephone Jacks:
1 In & 2 Out connections
for telephone line or
pay-per-view line
protection.
16. Lamp
Receptacle: USB jack.
The convenience lamp
included with the M7500Pro is to illuminate the
rear panels of other components during setup.
17. Communications
Interface: RS232
interface for custom configuration and/or home
automation control.
Contact Panamax for
availability of alternate
TCP/IP interface.
Page 7
FEATURE DETAILS
POWER FILTRATION AND REGULATION ACTIVE HIGH CURRENT
BANK 1 ON BANK 2 ON BANK 3 ON BANK 4 ON BANK 5 BANK 5
HC 1 ON HC 2 ON
GROUND
ISOLATION
ACTIVE
BRIGHT
PRE
METER S
AUTO
M7500-PRO
BRIGHTNESS
PRESS:
METER SELECT
HomeTheater Power Manageme
AUTO
BRIGHTNESS
PRESS:
METER SELECT
Home Theater Power Manageme
AUTO
BRIGHTNESS
PRESS:
METER SELECT
Home Theater Power Manageme
AUTO
HIGH CURRENT
BANK 5 BANK 5
HC 1 ON HC 2 ON
GROUND
ISOLATION
ACTIVE
BRIGHTNESS
PRESS:
METER SELECT
AUTO
BRIGHTNESS
PRESS:
METER SELECT
O
POWER FILTRATION AND REGULATION ACTIVE HIGH CURRENT
BANK 1 ON BANK 2 ON BANK 3 ON BANK 4 ON BANK 5 BANK 5
HC 1 ON HC 2 ON
GROUND
ISOLATION
ACTIVE
BRIGHTNES
PRESS:
METER SELE
AUTO
M7500-PRO
BRIGHTNESS
PRESS:
METER SELECT
O
H CURRENT
BANK 5
GROUND
ISOLATION
ACTIVE
BRIGHTNESS
PRESS:
METER SELECT
AUTO
Home Theater Power Management
BANK 1 ALWAYS ON BANK 2 SWITCHED BANK 3 SWITCHED BANK 4 SWITCHED BANK 5 HIGH CURRENT
HC 1
SWITCHED
HC 2
SWITCHED
CIRCU
BANK
3-
12 AMP MAX
6 AMP MAX
REGULATED
15 AMP MAX
REGULATED & ISOLATED FOR HD VIDEO
SUB
AMP
RECEIVER
DVR &
DIGITAL
RADIO
HD CABLE
HD SAT
TEST MONTHLY
SEE INSTRUCTIOS
TEST MONTHLY
SEE INSTRUCTIOS
TEST RESET
RESET TEST
RESET TEST
TEST RESET
6 AMP MAX
BANK 1 ALWAYS ON BANK 2 SWITCHED BANK 3 SWITCHED BANK 4 SWITCHED BANK 5 HIGH CURRENT
HC 1
SWITCHED
HC 2
SWITCHED
CIRCU
BANK
I
3-
12 AMP MAX
6 AMP MAX
REGULATED
15 AMP MAX
REGULATED & ISOLATED FOR HD VIDEO
SUB
AMP
RECEIVER
DVR &
DIGITAL
RADIO
HD CABLE
HD SAT
TEST MONTHLY
SEE INSTRUCTIOS
TEST MONTHLY
SEE INSTRUCTIOS
TEST RESET
RESET TEST
RESET TEST
TEST RESET
6 AMP MAX
Power Switch and LED Indicator: Momentary
Pushbutton (non-latching); activates a turn-on or
turn-off sequence for all the outlet banks.
Press and hold the button for 2 seconds to initiate a
turn-on or turn-off sequence.
Meters: The analog meters are backlit to provide
the ability to view readings in a dark room. LEDs
(light emitting diodes) are used in order to provide
durability and long life.
The Voltmeter samples the incoming voltage from
the wall outlet and provides a visual representation of
the available power. The Voltmeter is active between
the under-voltage and over-voltage shutoff thresholds
(90-140V).
The Combination Meter has two display modes
controlled by the integrated push button on the
brightness control potentiometer. In one mode, the
meter will display “Volts Out” and samples the voltage output from the regulation circuit (90-140V). In
the second mode, the meter displays “Amps”. This
amperage reading is measuring the total current
drawn by the MAX 7500-Pro and its connected
equipment (0-15A).
The Brightness Control consists of a rotary poten-
tiometer with an integrated switch in the left-most
position. When the knob is turned to the full left
position and the switch is engaged, the unit enters
“auto brightness” mode. In this mode the brightness
of the display is automatically adjusted in response
to ambient light.
Bank Status Indicators: When on, indicate that
the corresponding bank is on.
When off, indicate the
corresponding bank is off. When flashing, indicate the
bank is in transition, either turning on or turning off.
Unsafe Voltage: Red LED. Under normal voltage
conditions, this light stays off. When this light is
flashing, it indicates an under-voltage or over-voltage
condition. In an under or over voltage condition,
power will be disconnected from all outlets to protect
your connected equipment.
Out of Regulation: Yellow LED. This indicator will
flash whenever the voltage on the regulated outlets
gets out of range.
Ground Isolation: Control the ground connection
of banks 3 and 4. When active these banks have
Balanced Power with an isolated ground connection.
When not active these banks have Balance Power
with a common ground reference.
A single outlet on the front panel of the Max 7500Pro provides an easy-to-reach power source for electronic equipment typically used on a part time basis.
Such equipment includes anything from video game
systems to camcorders.
The convenience outlet provides clean, protected
power for your sensitive electronic equipment. This
outlet is Always-On and will continually supply a
steady source of power. It is important to remember
that power will be disconnected only in the event of
an unsafe voltage condition.
Sequential Startup/Shutdown:
Complex audio/video systems may be susceptible
to voltage transients generated internally at startup/shutdown if all of the equipment is powered on or
off at the same time. This can cause speaker
“thumps” which are not only annoying but can also
damage the speakers. The MAX 7500-Pro is
designed to enable custom startup/shutdown
Bank 5 High-Current Outlets:
The two individually-switched high-current outlets
allow amplifiers and powered subwoofers to work to
their full potential. When the movie thunders with a
terrific explosion or when the music reaches a climactic crescendo, an amplifier has to rapidly draw large
amounts of current to replenish its capacitors.
Traditional line conditioners impede this current draw,
in effect, starving an amplifier and resulting in a flat,
dead sound. The High-Current Outlet Bank provides
clean, filtered power to amplifiers but has no current
limiting components to impede performance.
Bank 3 or 4 Isolated/Regulated Outlets:
2 individually switched banks are fed power through
the heart of the MAX 7500-Pro, the Isolation
Transformer. These outlets should be used for digital
components such as DVD players or display devices
like Plasma TVs or DLP projectors.
Pure, clean power is obtained by using the isolation
transformer to regenerate the AC current. The power
from a typical wall outlet is contaminated with electromagnetic (EMI) and radio frequency (RFI) interference (noise) picked up by the power lines between
the power utility’s generating plant and the wall outlet. This contaminated power feeds the isolation
transformer's primary windings and is regenerated
(through electromagnetic induction) as clean power
on the isolated secondary windings. The outlets are
connected to the secondary windings, which have no
physical connection to the primary windings. This is
True Isolation! Not only will it isolate your digital
source equipment from contaminated power, but also
prevent any noise generated in the digital components from flowing back to other connected equipment.
5
Page 8
FEATURE DETAILS
BANK 1 ALWAYS ON BANK 2 SWITCHED BANK 3 SWITCHED BANK 4 SWITCHED BANK 5 HIGH CURRENT
20VAC/15A
HC 1
SWITCHE
HC 2
SWITCHE
12 AMP MAX
6 AMP MAX
REGULATED
15 AMP MAX
REGULATED & ISOLATED FOR HD VIDEO
SUB
AMP
RECEIVER
DVR &
DIGITAL
RADIO
HD CABLE
HD SAT
TEST MONTHLY
SEE INSTRUCTIOS
TEST MONTHLY
SEE INSTRUCTIOS
TEST RESET
RESET TEST
RESET TEST
TEST RESET
6 AMP MAX
GH CURRENT
HD
SATELLITE
SATELLITE 1
SATELLITE 2
HD
CATV / ANT
CABLE 1
CABLE 2
HC 1
SWITCHED
HC 2
SWITCHED
CIRCUIT BREAKER
BANKS 3 AND 4
PHONE LINE
TO EQUIP 2
PHONE LINE
TO EQUIP 1
PHONE
LINE IN
LAN
LINE IN
LAN
TO EQUIP
USB LIGHT
INPUT
3-24VDC
OUTPUT
12V/400mA
BANK 2 BANK 3 BANK 4 5 HC 1 5 HC 2
SWITCH
SETTINGS
CUSTOM
SETTINGS
DELAY
ALWAYS
ON
DELAY
ALWAYS
ON
DELAY
ALWAYS
ON
DELAY
ALWAYS
ON
DELAY
ALWAYS
ON
COMMUNICATION INTERFACE
5VDC/100mA
TRIGGER
RECEIVER
GH CURRENT
HD
SATELLITE
SATELLITE 1
SATELLITE 2
HD
CATV / ANT
CABLE 1
CABLE 2
HC 1
SWITCHED
HC 2
SWITCHED
CIRCUIT BREAKER
BANKS 3 AND 4
PHONE LINE
TO EQUIP 2
PHONE LINE
TO EQUIP 1
PHONE
LINE IN
LAN
LINE IN
LAN
TO EQUIP
USB LIGHT
INPUT
3-24VDC
OUTPUT
12V/400mA
BANK 2 BANK 3 BANK 4 5 HC 1 5 HC 2
SWITCH
SETTINGS
CUSTOM
SETTINGS
DELAY
ALWAYS
ON
DELAY
ALWAYS
ON
DELAY
ALWAYS
ON
DELAY
ALWAYS
ON
DELAY
ALWAYS
ON
COMMUNICATION INTERFACE
5VDC/100mA
TRIGGER
RECEIVER
GH CURRENT
HD
SATELLITE
SATELLITE 1
SATELLITE 2
HD
CATV / ANT
CABLE 1
CABLE 2
HC 1
SWITCHED
HC 2
SWITCHED
CIRCUIT BREAKER
BANKS 3 AND 4
PHONE LINE
TO EQUIP 2
PHONE LINE
TO EQUIP 1
PHONE
LINE IN
LAN
LINE IN
LAN
TO EQUIP
USB LIGHT
INPUT
3-24VDC
OUTPUT
12V/400mA
BANK 2 BANK 3 BANK 4 5 HC 1 5 HC 2
SWITCH
SETTINGS
CUSTOM
SETTINGS
DELAY
ALWAYS
ON
DELAY
ALWAYS
ON
DELAY
ALWAYS
ON
DELAY
ALWAYS
ON
DELAY
ALWAYS
ON
COMMUNICATION INTERFACE
5VDC/100mA
TRIGGER
RECEIVER
RENT
HD
SATELLITE
SATELLITE 1
SATELLITE 2
HD
CATV / ANT
CABLE 1
CABLE 2
HC 1
SWITCHED
HC 2
SWITCHED
CIRCUIT BREAKER
BANKS 3 AND 4
PHONE LINE
TO EQUIP 2
PHONE LINE
TO EQUIP 1
PHONE
LINE IN
LAN
LINE IN
LAN
TO EQUIP
USB LIGHT
INPUT
3-24VDC
OUTPUT
12V/400mA
BANK 2 BANK 3 BANK 4 5 HC 1 5 HC 2
SWITCH
SETTINGS
CUSTOM
SETTINGS
DELAY
ALWAYS
ON
DELAY
ALWAYS
ON
DELAY
ALWAYS
ON
DELAY
ALWAYS
ON
DELAY
ALWAYS
ON
COMMUNICATION INTERFACE
5VDC/100mA
TRIGGER
BANK 1 ALWAYS ON BANK 2 SWITCHED BANK 3 SWITCHED BANK 4 SWITCHED
GROUND
LUG
15 AMP CIRCUIT BREAKER
MAIN POWER 120VAC/15A
12 AMP MAX
6 AMP MAX
REGULATED
REGULATED & ISOLATED FOR HD VIDEO
DVR &
DIGITAL
RADIO
HD CABLE
HD SAT
TEST MONTHLY
SEE INSTRUCTIOS
TEST MONTHLY
SEE INSTRUCTIOS
TEST RESET
RESET TEST
RESET TEST
TEST RESET
6 AMP MAX
HC 1
SWITCHED
HC 2
SWITCHED
CIRCUIT BREAKER
BANKS 3 AND 4
INPUT
3-24VDC
OUTPUT
12V/400mA
AL
TRIGGER
12 AMP MAX
6 AMP MAX
REGULATED
15 AMP MAX
REGULATED & ISOLATED FOR HD VIDEO
SUB
AMP
RECEIVER
DVR &
DIGITAL
RADIO
TEST MONTHLY
SEE INSTRUCTIOS
TEST MONTHLY
SEE INSTRUCTIOS
TEST RESET
RESET TEST
RESET TEST
TEST RESET
6 AMP MAX
HD
SATELLITE
SATELLITE 1
SATELLITE 2
HD
CATV / ANT
CABLE 1
CABLE 2
PHONE LINE
TO EQUIP 2
PHONE LINE
TO EQUIP 1
PHONE
LINE IN
LAN
LINE IN
LAN
TO EQUIP
USB LIGHT
BANK 2 BANK 3 BANK 4 5 HC 1 5 HC 2
SWITCH
SETTINGS
CUSTOM
SETTINGS
DELAY
ALWAYS
ON
DELAY
ALWAYS
ON
DELAY
ALWAYS
ON
DELAY
ALWAYS
ON
DELAY
ALWAYS
ON
5VDC/100mA
HD
SATELLITE
SATELLITE 1
SATELLITE 2
HD
CATV / ANT
CABLE 1
CABLE 2
PHONE LINE
TO EQUIP 2
PHONE LINE
TO EQUIP 1
PHONE
LINE IN
LAN
LINE IN
LAN
TO EQUIP
USB LIGHT
BANK 2 BANK 3 BANK 4 5 HC 1 5 HC 2
SWITCH
SETTINGS
CUSTOM
SETTINGS
DELAY
ALWAYS
ON
DELAY
ALWAYS
ON
DELAY
ALWAYS
ON
DELAY
ALWAYS
ON
DELAY
ALWAYS
ON
5VDC/100mA
(continued)
Banks 1 and 2 Regulated Outlets:
Two individually switched banks are fed through
separate “Balanced Double L” noise filtration circuits.
These circuits are designed to eliminate the AC contamination that is most detrimental to the performance of analog or video components like stereo
receivers, VCRs or televisions. The two dedicated
filters are carefully engineered to provide power filtration and inter-component "noise isolation" for both
"common-mode" (line/neutral-to-ground) and "normal-mode" (line-to-neutral) EMI/RFI. This means
that high-frequency interference will be drastically
reduced not only from the incoming power but also
from equipment plugged into the other outlet banks,
regardless of what "mode" it occurs in. Even equipment with ungrounded, 2-blade plugs, receives clean
power.
Convenience Lamp:
The convenience lamp included with your MAX
®
7500-Pro plugs into an industry standard USB jack on
the rear panel. Its purpose is to provide better visibility
of other components and their A/V connections during
system setup. Warning: The USB jack only provides
power. The lamp will be ON whenever it is plugged in.
DO NOT
use this jack for other USB devices.
DC Triggers:
In the Custom Settings mode all of the outlet
delays as well as the trigger sources for each individual bank operate from the configuration that has been
programmed into the EEPROM of the unit through
the communication interface on the rear panel. Refer
to the section titled “Max Pro Series
Communication/Configuration Specifications” for
complete details on configuring this mode of operation.
Circuit Breakers:
There are two separate circuit breakers on the back
panel of the MAX 7500-Pro. The main circuitbreaker will trip only if the total current draw
exceeds the maximum current rating (15A). This
means that collectively, all outlets must draw more
than 15 Amps before the circuit breaker will trip.
There is also a 6 Amp circuit breaker to protect
the 720 VA Isolation Transformer and its circuitry.
The Isolation Transformer provides pure power for
digital source components, which require very little
current to operate at peak performance.
Do not
Please note:
plug high-powered
amplifiers or powered subwoofers into the
Bank 3 or 4 Outlets
. Their current requirements may exceed the 6 Amp limit and
cause the circuit breaker to trip.
6
Input Trigger:
Coaxial Line Protection:
This feature provides an ON/OFF trigger for the MAX
7500-Pro using a DC voltage control signal. Many
components such as pre-amplifiers and receivers
have a 12VDC trigger built-in, and will transmit a
constant power signal when turned on and in use.
This power signal will initiate the startup or shut-
All coaxial cable sheaths from outdoors must
be grounded to the building grounding electrode system where they enter the building
(per applicable NEC/CEC code). A driven
ground rod is not adequate.
down sequence of the MAX 7500-Pro outlet banks.
An AC adapter of the appropriate voltage, plugged
into a switched outlet on the receiver, may also be
used if a 12V trigger is not built in.
Panamax's exclusive SignalPerfect™ Technology
provides application specific protection for your
satellite and cable TV equipment. The satellite
connections are for coaxial cables connected to a
DBS (single or dual LNB) satellite dish. The CATV
Output Trigger:
The MAX 7500-Pro generates its own 12VDC remote
signal to control other components. In its default
state, this output turns ON ten seconds after the Input
Trigger receives a signal and OFF when the input
connection is for a non-amplified rooftop antenna or
cable TV line. Alternatively, it may be used to protect
the equipment plugged into the MAX 7500-Pro from
"backdoor" surges in situations where the video
signal is run to another room for a 2nd television.
trigger signal is turned off. This output also uses a
standard 3.5mm mono mini-plug jack.
Cable TV (Including HDTV) & Cable Modems:
TV tuners operate at approximately 500 millivolts
(1/2 volt) and utilize the frequency spectrum of 50
Modes of Operation:
The MAX 7500-Pro offers two modes of operation
selected using the “Switch Settings/Custom Settings”
switch. In the Switch Settings mode all of the outlet delays are configured for either Always On or
Delayed operation using the five two-position slide
switches.
MHz to 950 MHz. Digital cable boxes and cable
modems typically operate at slightly higher voltages
while cable modems utilize the frequency range
below 50 MHz. The clamping level of the MAX
7500-Pro's CATV protection circuitry is 1400 millivolts (1.4 volts). The circuitry is shielded to prevent
interference and has been optimized to have less than
1dB of signal loss throughout the entire frequency
range up to 950 MHz.
Satellite dish LNBs can require up to 24 volts to
operate and utilize the frequency range of 950 MHz
to 2.2 GHz. The clamping level of the MAX 7500Pro's satellite protection circuitry is 25 volts, just 3
volts above the maximum operating voltage. The
circuitry is shielded to prevent interference and has
been optimized to have less than 1dB of signal loss
throughout the entire 950 MHz to 2.2 GHz range.
Telephone Protection:
This unit provides protection to one telephone Line
In (RJ-11), and incorporates a built-in splitter to
Equipment 1 (RJ-11) and Equipment 2 (RJ-11).
Satellite TV receivers and DVR’s (digital video
recorders) require telephone line connections for
subscription services. The MAX 7500-Pro provides
surge protection for this line. The circuitry utilizes
auto-resetting PTCRs and solid-state SIDACtors for
reliability and unsurpassed protection. The clamping
level of the MAX 7500-Pro's telephone protector is
260 volts. This will allow typical ring voltage (90130VAC) and operating battery voltage (-48DC) to
pass through the circuit and still protect the modem
in your satellite receiver or DVR from damage.
To protect a telephone jack:
Connect a telephone cable from the wall jack outlet
to the Line In (RJ-11) jack on the MAX 7500-Pro,
then connect a second telephone cable from either
the Equipment 1 (RJ-11) or Equipment 2 (RJ-11)
jack on the MAX 7500-Pro to the equipment’s phone
jack. An RJ-11 connector with a minimum of 26
AWG conductors needs to be used when connecting
to the telephone jacks.
To protect a LAN line:
Connect a network cable from the wall jack to the
MAX 7500-Pro Line In
(RJ-45) jack, then connect a second cable from the
Equipment (RJ-45) jack on the MAX 7500-Pro to the
network device jack.
Please Note:
The protection circuitry will not work if the phone
lines are reversed. The incoming phone cable must
be connected to the “LINE” jack and the cable to the
audio/video equipment must be connected to the
“EQUIP” jack.
AC Surge Protection:
When the MAX 7500-Pro is subjected to a high voltage surge, its voltage output is limited to a safe level
and the high levels of surge current are diverted away
from the connected equipment.
• When subjected to a 6,000V (open circuit voltage)
/ 500A (short circuit current) surge, the MAX 7500Pro limits its voltage output to less than 330V peak,
UL’s best rating.
• If the magnitude of the surge is greater than the
capacity of the surge protection components, the
MAX 7500-Pro's Protect or Disconnect Circuitry will
disconnect your equipment in order to protect it.
Patent Pending Over/Under Voltage
Protection:
The MAX 7500-Pro constantly monitors the AC line
voltage for unsafe voltage conditions such as prolonged over voltages and under voltages (brownouts).
These unsafe conditions pose a very dangerous threat
to all electronic equipment within the home. If the
MAX 7500-Pro senses an unsafe power condition, it
will automatically disconnect your equipment from the
power to protect equipment from damage. Once the
voltage returns to a safe level, the MAX 7500-Pro will
automatically reconnect the power.
If the line voltage exceeds the over voltage threshold
or falls below the under voltage threshold, the MAX
7500-Pro will perform the following tasks until line
voltage returns to a safe level:
1. Voltage reaches an unsafe high
level and the (Automatic Voltage Monitoring)
AVM Circuitry disconnects.
2. Voltage reaches a safe level and AVM
Circuitry automatically reconnects.
3. Voltage reaches an unsafe low level and
AVM Circuitry disconnects.
MAX PRO-SERIES Communication/Configuration Specifications
DB9 Pinout Diagram
5
4321
6
78
9
PIN NO.
1
2
3
4
5
6
7
8
9
SIGNAL
RECEIVE DATA
TRNSMIT DATA
GROUND
-
-
-
-
1. OVERVIEW
The M7500-PRO has a RS232 interface that allows it to communicate with a wide variety of equipment as well as enable custom
operating configurations to be programmed into the unit.
The purpose of this document is to outline the command set used to communicate with the M7500-PRO.
Commands and responses are in the form of ASCII character strings terminated with ASCII 13, line feed (ASCII 10) or NULL (ASCIØ).
2. PORT SETTINGS
Baud Rate: 9600bps
Data Bits: 8
Start Bits:1
Stop Bits:1
Flow Control:None
Null modem cable not required.
COMMANDS
The following are commands that can be made to the M7500-PRO.
Command StringAction Response
1.1!BUTTON_ON<CR>
1.2!BUTTON_OFF<CR>
1.3!ALL_OFF<CR>
Changes the status of the front panel button to ON.
Has the same effect as if someone pressed the front
panel button for 2 seconds.
Changes the status of the front panel button to OFF.
Has the same effect as if someone pressed the front
panel button for 2 seconds.
Turns off all outlets including those designated as
always on. Turn off is immediate with no delay.
Terminates any running turn on or turn off sequence.
Overrides the DC trigger input.
<CR> = Carriage Return (Enter Button)
$BUTTON = ON<CR>
$BUTTON = OFF<CR>
$BUTTON = OFF<CR>
1.4!ALL_ON<CR>
1.5!SWITCH bank state<CR>
bank = {1, 2, 3, 4, HC1, HC2,
TRIGOUT}
state = {ON, OFF}
Example: !SWITCH 2 ON<CR>
(turns on outlet bank 2)
Changes the status of the front panel button to OFF.
Turns on all outlets. Turn on is immediate with no delay.
Terminates any running turn on or turn off sequence.
Overrides the DC trigger input.
Changes the status of the front panel button to ON.
Turns a specific outlet bank or the trigger output on or
off. Switching is immediate with no delay.
If successful: $BUTTON = ON<CR>
If over-voltage fault: $PWR = OVERVOLTAGE<CR>
If under-voltage fault: $PWR = UNDERVOLTAGE<CR>
If bank or state are invalid, $INVALID_PARAMETER<CR>
If bank and state are valid, and no fault exists, a
confirmation message is sent. Refer to §3.1
MAX PRO-SERIES Communication/Configuration Specifications (continued)
Command StringAction Response
1.6!SET_BRIGHT x<CR>
x = {10 -100}
Example: !SETBRIGHT 75<CR>
(sets meter brightness to 75%)
Sets the voltmeter, ammeter and LED
brightness to x%
If x is valid, $BRIGHTNESS = x<CR>
If x is invalid, $INVALID_PARAMETER<CR>
1.7
1.8
!SET_TRIGGER bank triggersource<CR>
bank = { 1, 2, 3, 4,HC1, HC2, TRIGOUT}
triggersource = { NONE, BUTTON, TRIGIN}
where
NONE = Outlet bank is always ON,
trigger output is OFF (RS232 only)
BUTTON = Trigger on front panel button.
TRIGIN = Trigger on DC input trigger
Example:
(sets bank 3 to be controlled by the DC
trigger input only)
!SET_DELAY bank ondelay offdelay<CR>
bank = { 1, 2, 3, 4,HC1, HC2, TRIGOUT}
ondelay = { 0-240 } (seconds)
offdelay = { 0-240 } (seconds)
Example: !SET_DELAY 4 5 1<CR>
(sets bank 4 turn-on delay to 5 sec. and
turn-off delay to 1 sec.)
!SET_TRIGGER 3 TRIGIN<CR>
Assigns the trigger(s) for an outlet bank
or DC trigger output. These trigger settings are only used with the unit isset in
CUSTOM SETTING mode. See Page 4 for
more information.
Assigns the turn on and turn off delays for
an outlet bank or DC trigger output. These
delay settings are only used with the unit is
set in CUSTOM SETTINGS mode. See Page
4 for more information
If bank and triggersource are valid,
$TRIGGER FOR bank = triggersource<CR>
If bank or triggersource are invalid,
$INVALID_PARAMETER<CR>
If bank, ondelay and offdelay are valid,
$DELAY FOR bank = ondelay offdelay<CR>
If bank, ondelay or offdelay are invalid,
$INVALID_PARAMETER<CR>
MAX PRO-SERIES Communication/Configuration Specifications (continued)
Command StringAction Response
1.9!SET_FEEDBACK mode<CR>
mode = { ON, OFF }
Sets the feedback to ON (unsolicited) or OFF
(polled). When ON, a message will be sent to
the controller every time the status of an input
(i.e. trigger), output (i.e. outlet) or power state
(i.e. overvoltage) changes. If feedback is OFF,
the controller must request feedback.
If mode = ON, $FEEDBACK = ON<CR>
If mode = OFF, $FEEDBACK = OFF<CR>
If mode is invalid, $INVALID_PARAMETER<CR>
1.10!SET_LINEFEED mode<CR>
mode = { ON, OFF }
1.11!RESET_ALL<CR>
Controls the linefeeds (ASCII: 10d, 0Ah) sent
with each response. When ON, each response
will end with a linefeed. When OFF, all responses will not end with a linefeed.
Resets all of the custom configuration settings
(i.e. triggers, delays, meter brightness, feedback mode, & linefeed mode) to their original
factory settings listed below.
MAX PRO-SERIES Communication/Configuration Specifications (continued)
QUERIES
Query Description Response
2.1
?ID<CR>
Request that the unit identify itself.
$PANAMAX<CR>
$MAX 74/7500-PRO<CR>
$FIRMWARE revision<CR>
2.2
2.3
2.4
?TRIGSTAT<CR>
?OUTLETSTAT<CR>
?POWERSTAT<CR>
Request the on/off status of the front panel
button and input trigger.
Request the on/off status of the
outlet banks and output trigger.
Request the status of the input voltage.
if front panel button is ON, $BUTTON = ON<CR>
if front panel button is OFF, $BUTTON = OFF<CR>
if input trigger is ON, $TRIGIN = ON<CR>
if trigger input is OFF, $TRIGIN = OFF<CR>
$BANK1 = status<CR>
$BANK2 = status<CR>
$BANK3 = status<CR>
$BANK4 = status<CR>
$HC1 = status<CR>
$HC2 = status<CR>
$TRIGOUT = status<CR>
status = { ON, OFF }
if input voltage is within limits, $PWR = NORMAL<CR>
during overvoltage, $PWR = OVERVOLTAGE<CR>
during undervoltage, $PWR = UNDERVOLTAGE<CR>
during recovery, $PWR = RECOVERY<CR>
2.5
2.6
2.7
12
?VOLTAGE<CR>
?CURRENT<CR>
?HELP<CR>
Request the line voltage.
Request the input current draw.
Request a list of all commands
and queries.
If 140V > Vin > 90: $VOLTAGE = xxx<CR>
where xxx is the input line voltage expressed in decimal format. If the
voltage is less than 100, the hundreds digit is represented with a 0.
For example, a line voltage of 92VAC would be expressed as:
$VOLTAGE = 092<CR>
If Vin > 140V: $VOLTAGE = OVERVOLTAGE
If Vin < 90V: $VOLTAGE = UNDERVOLTAGE
$CURRENT = xxx<CR>
where xxx is the input current expressed in decimal format. If the current is less than 10, the tens digit is represented with a 0. For example,
a current of 3.3A would be expressed as:
MAX PRO-SERIES Communication/Configuration Specifications (continued)
RESPONSES AND WARNING MESSAGES (continued)
Condition Message
3.4
Input voltage falls below the undervoltage
threshold.
$PWR = UNDERVOLTAGE<CR>
3.5
3.6
Input voltage falls within safe operating range
following an over-voltage or under-voltage
condition.
Upon leaving the recovery mode following an
over-voltage or under-voltage condition.
TROUBLESHOOTING
My power cable does not reach the wall
outlet. Can I use any extension cord to
make it reach?
No, Panamax extension cords are the only
extension cords that you can use while keeping
your warranty valid.
The provided coax or telephone jumper
cables are not long enough to reach my
equipment. Can I use other cables?
Yes, any length cable of the same type is fine.
There is an audible buzz/hum coming
from my Max 7500-Pro. What is the
cause of this and how do I make it go
away?
This can be caused by certain appliances; most
commonly lamps with High-Low dimmer switches and some room heaters, which use only half
of the AC sine wave. These appliances distort
the AC wave through a small DC bias placed on
the AC supply. Some custom audio equipmentespecially amplifiers with toroidal power transformers, may react unfavorably to this distortion,
and buzz. The Max 7500-Pro’s isolation transformer will remove this waveform distortion and
protect the loads plugged into the bank 3 and 4
outlets. If the distortion is bad, you may actually
hear the Max 7500-Pro buzzing slightly as it
works to correct the AC power. The best way to
stop the buzz is to find the source of the disturbance (most likely a quartz lamp) and plug it
into a different branch circuit. Panamax
Technical Support will be glad to help you if you
have any questions about this.
The 6 Amp, Isolation Transformer circuit
breaker continually trips. What is the
problem?
The four Isolation Transformer outlets share the
720 VA Isolation transformer for their power
source. The connected equipment plugged into
the four outlets are drawing more than 6 Amps
collectively, causing the circuit breaker to trip.
These four outlets are designed specifically for
low-current, digital source components. Check
to see if you have connected a high current
amplifier or subwoofer to the Isolation
Transformer Outlets. If so, unplug the high current components and plug them into the High
Current Outlet Bank.
$PWR = RECOVERY<CR>
$PWR = NORMAL<CR>
Some banks are not switching ON or OFF
with the MAX 7500-Pro. How can I fix
this?
These outlets may be set as either delayed or
always-on outlets. The 2-position switches on
the back panel control this. Change the setting
of this switch from always-on to delayed. This
will allow the corresponding banks to be
switched on/off.
I connected the LED Convenience Lamp
and the lamp will not work. What is the
problem?
Check to see if the MAX 7500-Pro is in an
unsafe voltage condition by looking to see if the
unsafe voltage indicator is flashing. If the indicator is flashing, then wait until voltage is back
to normal and the light will turn back on. If the
unsafe voltage indicator is OFF and the light is
still not on, call Panamax Customer Service for
help.
14
INS07500 Rev A 9/06
Panamax, Inc. 1690 Corporate Circle, Petaluma, CA 94954
Panamax Power Conditioner Limited Product Warranty
Panamax warrants to the purchaser of this
Panamax audio/video component style power
conditioner, for a period of three (3) years from
the date of purchase, that the unit shall be free
of defects in design, material or workmanship,
and Panamax will repair or replace any defective unit. For product replacement see "NOTIFICATION" below.
CAUTION
Audio/Video, computer and/or telephone system installations can be very complex systems,
which consist of many interconnected compo-
Panamax Power Conditioner Limited Connected Equipment Protection Warranty
It is the policy of Panamax that it will, at its
election, either replace, pay to replace at fair
market value, or pay to repair, up to the dollar
amount specified below, equipment that is
damaged by an AC power, cable, telephone, or
lightning surge while connected to a properly
installed Panamax power conditioner.
Panamax must determine that the power conditioner shows signs of surge damage or is operating outside of design specifications, relative
to its surge protection capability, and under all
of the circumstances failed to protect your connected equipment.
THIS WARRANTY IS SUBJECT TO THE FOLLOWING CONDITIONS:
1. ORIGINAL OWNERSHIP REQUIREMENT:
Panamax’s connected equipment policy
extends to the original purchaser of the
Panamax product only and is non-transferable.
Original purchase receipts must accompany
any product return or claim for connected
equipment damage.
2. PROPER INSTALLATION: Panamax AC protectors must be directly plugged into a properly
grounded 3-wire AC outlet. Extension cords*,
non-grounded two prong adapters, or other
non-Panamax surge products must not be used.
Building wiring and other connections to protected equipment must conform to applicable
codes (NEC or CEC). No other ground wires or
ground connections may be used. All wires
(including, e.g., AC power lines, telephone lines,
signal/data lines, coaxial cable, antenna leadins) leading into the protected equipment must
first pass through a single Panamax protector
designed for the particular application. The protector and the equipment to be protected must
be indoors in a dry location, and in the same
building. Panamax installation instructions and
diagrams must be followed.
nents. Due to the nature of electricity and
surges, a single protector may not be able to
completely protect complex installations. In
those cases, a systemic approach using multiple protectors must be employed. Systemic
protection requires professional design. AC
power, satellite cables, CATV cables, telephone/network lines or any other signal lines
entering the system that do not pass through
this surge protector may render the Panamax
Connected Equipment Protection Policy null
and void. For additional information on how to
protect your system, please contact Panamax
Valid only in the United States and Canada.
3. NOTIFICATION: You must notify Panamax
within ten days of any event precipitating a
request for product replacement or payment for
connected equipment damage. A return merchandise authorization (RMA) number must
first be obtained from the Panamax Customer
Relations Department at www.panamax.com/support ** before returning the protector to
Panamax. At this time, you must notify
Panamax if you believe you have a claim for
damaged connected equipment.
Once you obtain an RMA number, please mark
the number on the bottom of the unit and pack
it in a shipping carton/box with enough packing
material to protect it during transit. The RMA
number must also be clearly marked on the
outside of the carton. Ship the unit to
Panamax. Please note that you are responsible
for any and all charges related to shipping the
unit to Panamax.
If connected equipment damage was indicated
on your RMA request, Panamax will mail you a
claim kit to be completed and returned within
A connection diagram of your sys-
30 days.
tem will be required as part of the claim kit.
Be sure to note its configuration before disconnecting your equipment.
4. DETERMINATION OF FAILURE: Panamax will
evaluate the protector for surge damage. The
Panamax protector must show signs of surge
damage or must be performing outside (>10%)
of design specifications relative to its surge
protection capability. Opening the enclosure,
tampering with, or modifying the unit in any
way shall be grounds for an automatic denial of
your request for payment. Panamax, after evaluating all information provided, shall determine
whether or not your request is eligible for payment.
If the surge protector shows no signs of AC
power or signal line surge damage and is working within design specifications, Panamax will
return the unit to you with a letter explaining the
test results and notifying you of the rejection of
your claim. Exceptions: If a dealer or installer
replaces the protector for the customer, a
replacement will be returned to the dealer or
installer; or if the protector is a pre-1996
model, it will be replaced; or, for a Canadian
customer, the protector will be replaced.
before connecting your equipment to the surge
protector.
WARNING NOTICE
Panamax products purchased through the
Internet do not carry a valid Product Warranty
or Connected Equipment Protection Policy
unless purchased from an Authorized Panamax
Internet Dealer and the original factory serial
numbers are intact (they must not have been
removed, defaced or replaced in any way).
Authorized Panamax Internet Dealers have sufficient expertise to insure warranty compliant
Panamax reserves the right to inspect the damaged connected equipment, parts, or circuit
boards. Please note that you are responsible
for any and all charges related to shipping the
damaged equipment to Panamax. Panamax
also reserves the right to inspect the customer’s facility. Damaged equipment deemed
uneconomical to repair must remain available
for inspection by Panamax until the claim is
finalized.
5. REQUEST PAYMENTS: Once Panamax has
determined that you are entitled to compensation, Panamax will, at its election, either pay
you the present fair market value of the damaged equipment, or pay for the cost of the
repair, or send you replacement equipment, or
pay the equivalence of replacement equipment.
6. OTHER INSURANCE/WARRANTIES: This coverage is secondary to any existing manufacturer's warranty, implied or expressed, or any
insurance and/or service contract that may
cover the loss.
7. EXCLUSIONS: THE PANAMAX CONNECTED
EQUIPMENT PROTECTION POLICY DOES NOT
APPLY TO: THE PANAMAX CONNECTED
EQUIPMENT PROTECTION POLICY DOES NOT
APPLY TO: Service charges, installation costs,
reinstallation costs; setup cost; diagnostic
charges; periodic checkups; routine maintenance; loss of use of the product; costs or
expenses arising out of reprogramming or loss
of programming and/or data; shipping charges
or fees; service calls; loss or damage occasioned by fire, theft, flood, wind, accident,
abuse or misuse, and products subject to manufacturer's recall or similar event.
8. DISPUTE RESOLUTION: Any controversy or
claim arising out of or relating to Panamax’s
Connected Equipment Protection Policy, or the
alleged breach thereof, shall be settled by arbitration administered by the American
Arbitration Association under its Commercial
Arbitration Rules. You may file for arbitration at
any AAA location in the United States upon the
payment of the applicable filing fee. The arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute
installations. For a list of Authorized Panamax
Internet Dealers go to www.panamax.com
More detailed information is available at
www.panamax.com
If you have any questions regarding these
requirements, please contact Panamax
Customer Relations
or controversy between you and Panamax. The
arbitration shall be held in any mutually agreed
upon location in person, by telephone, or
online. Any decision rendered in such arbitration proceedings will be final and binding on
each of the parties, and judgment may be
entered thereon in a court of competent jurisdiction. The arbitrator shall not award either
party special, exemplary, consequential, punitive, incidental or indirect damages, or attorney's fees. The parties will share the costs of
arbitration (including the arbitrator's fees, if
any) in the proportion that the final award bears
to the amount of the initial claim.
9. GENERAL: If you have any questions regarding the product warranty or the connected
equipment protection warranty, please contact
the Panamax Customer Relations Department
at www.panamax.com/support. This warranty
supersedes all previous warranties. THIS IS
THE ONLY WARRANTY PROVIDED WITH THE
PROTECTOR AND ANY OTHER IMPLIED OR
EXPRESSED WARRANTIES ARE NON-EXISTENT. This warranty may not be modified
except in writing, signed by an officer of the
Panamax Corporation.
* The use of a Panamax extension cord or equivalent (UL or CSA listed, minimum 14AWG, 3-wire
grounded) will not invalidate the warranty
** Forms are available on the Panamax web
site for requesting RMAs and opening a claim
for connected equipment damage.
Effective Date 06/05Q01L0049 Rev. A
Product Upgrade Program
Valid only in the United States and Canada
If your Panamax power conditioner sacrifices
itself while protecting your connected equipment, you have an option to upgrade to the latest technology. Please go to our web site
www.panamax.com/rma or contact Panamax
Customer Relations at 800-472-5555 for
details.
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