13ROBATA 72/54 CONCRETE FIRE CE Match-lit | Installation & Owner’s Manual
TROUBLESHOOTING
WARNING:
Turn o appliance and let cool before
servicing. Only a qualied service person
should ser vice and repair this appliance.
IF YOU SMELL GAS:
Shut o gas supply.
Do not try to light any appliance.
Do not touch any electrical switch; do
not use any phone in the vicinity of the
appliance.
Immediately call your gas supplier
from a safe distance. Follow your gas
supplier’s instructions.
IMPORTANT: Operating unit where
impurities in air exist may create
odors. Cleaning supplies, paint, paint
remover, cigarette smoke, cements
and glues, new carpet or textiles,
etc., create fumes. These fumes may
mix with combustion air and create
odors. These odors will disappear
over time.
OBSERVED PROBLEM POSSIBLE CAUSE REMEDY
Unit is smoking / sooting excessively. (Note:
It is natural and unavoidable for appliance
sets to produce moderate levels of carbon
(soot) where ames contact the media.)
1. Poor fuel quality
2. Excessive ame impingement or block-
age
3. Improper fuel/air mixture
1. Contact local natural gas company
2. Separate the stones to allow more
ame passage
3. Remove any foreign items from the
ame pattern and/or check for proper
orice sizing
Burner is excessively noisy
(Note: The movement and combustion of gas
will create low, unavoidable levels of noise.)
1. Passage of air/gas across irregular
surfaces
2. Excessive gas pressure on natural gas
units
1. Relieve any tight bends or kinks in
gas supply line
2. Check/reset gas regulator pressure
Gas odor even when manual valve is in the
OFF position
1. Gas leak. See Warning statement below.
2. Main gas valve defective.
1. Locate and correct all leaks (see
Checking Gas Connections, pg 8)
2. Replace gas valve
Unit produces unwanted odors 1. Gas leak. See Warning statement below.
1. Locate and correct all leaks (see
Checking Gas Connections, pg 8)
Pilot cannot be lit 1. Gas supply turned o or manual shuto
valve closed
2. Air in gas lines when installed
3. Pilot adjustment screw closed
4. Pilot is clogged
1. Turn o gas supply or open manual
shuto valve
2. Purge air from the supply line
3. Adjust pilot ame for approximately
1” blue ame
4. Clean pilot (see Cleaning and Main-
tenance, page 11) or replace pilot
assembly
Pilot does not stay lit after control is released 1. Flame sensor/thermocouple is not hot
enough
2. Thermocouple is damaged
1. Retry, holding control 0key for a
longer period of time (20 seconds or
more) before releasing
2. Replace thermocouple
Burner does not light after pilot is lit 1. Burner orice is clogged
2. Inlet gas pressure is too low
3. Burner orice diameter is too small
4. Flame sensor lead loose or disconnected
1. Clean burner orice
2. Contact local gas or propane supplier
3. Replace burner orice
4. Reconnect or tighten lead
Delayed burner ignition 1. Pilot ame is obstructed 1. Clear media/debris from lighting port
Burner ame is too low 1. Incorrect gas supply or pressure
2. Blocked burner orice or burner ports
3. Improper burner orice size
1. Check for proper gas supply pressure
2. Free burner orice and burner ports of
any burrs, paint, or other blockage
3. Verify proper burner orice sizing (see
page 4)