Palm Pre 2 User Guide

User Guide

Intellectual property notices

© 2009–2010 Palm, Inc., a subsidiary of Hewlett-Packard Company. All rights reserved. Palm,
Palm Pre, Palm webOS, Synergy, and Touchstone are among the trademarks or registered
trademarks owned by or licensed to Palm, Inc. Microsoft and Outlook are trademarks of the
Microsoft group of companies. Exchange ActiveSync Enabled. Facebook
trademark of Facebook, Inc. Google and Google Maps are trademarks of Google, Inc. Amazon,
Amazon MP3, and the Amazon MP3 logo are trademarks of Amazon.com, Inc. or its affiliates.
Quickoffice is a registered trademark of Quickoffice, Inc. All other brand and product names are
or may be trademarks of their respective owners.

Disclaimer and limitation of liability

Palm, Inc. and its suppliers assume no responsibility for any damage or loss resulting from the
use of this guide. Palm, Inc. and its suppliers assume no responsibility for any loss or claims by
third parties that may arise through the use of this software. Palm, Inc. and its suppliers assume
no responsibility for any damage or loss caused by deletion of data as a result of malfunction,
dead battery, or repairs. Be sure to make backup copies of all important data on other media to
protect against data loss.

Patent pending. This product also is licensed under United States patent 6,058,304.

Use of this device requires providing a valid email address, mobile phone number, and related
information for account setup and activation. A data plan is also required. An unlimited usage
data plan is strongly recommended or additional data charges may apply.

Open Source License information

You can view the Open Source License terms on your phone. Tap the center of the gesture area
and then tap the Launcher icon. Swipe left until the PDF View icon appears. Tap PDF View
and then tap Open Source Information.pdf.

®

is a registered

As part of Palm’s corporate commitment to be a good steward of the environment, we strive to
use environmentally friendly materials, reduce waste, and develop the highest standards in
electronics recycling.

v. 1.0

You can also view the file on your computer. Connect your phone to your computer with the

USB cable. On your phone, tap USB Drive. On your computer, locate and double-click the

removable drive named for your phone. To locate the drive, do the following for your operating
system:

• Windows Vista/Windows 7: Open Computer.

• Windows XP: Open My Computer.

• Mac: Open Finder.

• Linux (Ubuntu): The drive is displayed on the desktop.

• Other Linux distribution: The location of the drive may vary by system.

After you open the drive, double-click the file Open Source Information.pdf.

Recycling and disposal

This symbol indicates that Palm products should be recycled and not be disposed of in
unsorted municipal waste. Palm products should be sent to a facility that properly
recycles electrical and electronic equipment. For information on environmental
programs visit palm.com/environment or recyclewirelessphones.com/.

Contents

Chapter 1 Welcome

8Your Palm® Pre™ 2 phone
9What’s in the box?
10 Where can I learn more?

Chapter 2 Basics

12 Get to know your phone
16 Set up your phone
17 Charge the battery
18 Turn the phone on/off
21 Use gestures: tap, swipe, drag, flick, pinch
27 Update the Palm

®

webOSTM operating system

Chapter 3 Just Type

30 Just Type overview
30 Get in touch with a contact
31 Search the web
31 Find information in an application on your phone
32 Create a new item such as a message or memo
33 Open an application
34 Customize Just Type

Chapter 4 Work with applications

38 Open applications
39 Work with applications

44 Use the menus
46 Enter and save information
50 Create and work with favorites
51 Manage online accounts
52 View and work with notifications

Chapter 5 Copy files and sync your personal data

56 Copy files between your phone and your computer
57 Overview: Get your personal data onto your phone
59 Transfer data from an old phone
59 Export data from a desktop organizer on your

computer
60 Get data from an online account in the cloud
61 Sync your desktop organizer and your phone

Chapter 6 Phone

64 Make calls
68 Receive calls
69 Use voicemail
69 What can I do during a call?
73 What’s my number?
73 View your call history
74 Work with favorites
76 Save a phone number to Contacts
76 Use a phone headset
78 Customize phone settings

Contents 3

Chapter 7 Email, text, multimedia, and instant messaging

Chapter 11 Documents

84 Email
96 Messaging

Chapter 8 Contacts, Calendar, and other personal

information

110 Contacts
121 Calendar
128 Tasks
132 Memos
134 Clock
136 Calculator
136 Facebook

Chapter 9 Photos, videos, and music

140 Camera
141 Photos
146 Videos
149 YouTube
150 Music
153 Amazon MP3

184 Quickoffice® mobile office software
187 PDF View

Chapter 12 App Catalog

192 Browse applications in App Catalog
193 Download a free application
193 Buy an application
194 Manage applications
194 Update a downloaded application from a

notification
194 Manually check for application updates
195 Set up a billing account
195 Update or delete a billing account

Chapter 13 Preferences

198 Backup
202 Date & Time
203 Device Info
206 Regional Settings
207 Screen & Lock
209 Sounds & Ringtones

Chapter 10 Web and wireless connections

158 Wi-Fi
161 Palm mobile hotspot
164 VPN
167 Web
173 Location Services
174 Google Maps
175 VZ Navigator
179 Bluetooth® wireless technology
181 Use your phone as a modem

4 Contents

SM

Chapter 14 Troubleshooting

214 6Ts: Six ways to get your Palm® Pre™ 2 phone

working again
216 For users of other Palm
217 Palm profile
220 Battery
224 Screen and performance
226 Phone
227 Hands-free devices
228 Synchronization
230 Sending and receiving data in Email, Messaging, and

Web
231 Email

®

devices

231 Messaging
232 Wi-Fi
232 Web
233 Calendar and Contacts
234 Camera
234 Photos, Videos, and Music
234 Amazon MP3
235 Transferring information to and from your computer
235 Backing up and restoring data
236 Updates
237 Transferring information from another Palm

webOS™ platform phone
237 Third-party applications
237 Making room on your phone

®

Glossary of Terms

Online accounts available for Palm® webOS™
phones

Specifications

Regulatory and Safety Information

Index

Contents 5

6Contents

Welcome

Congratulations on the purchase of your Palm® Pre™ 2
phone.

In this chapter

8Your Palm® Pre™ 2 phone
9 What’s in the box?
10 Where can I learn more?

Chapter 1 : Welcome 7

Yo u r P a l m® Pre™ 2 phone

action such as creating an email message or memo, or update your status
on social networking sites such as Facebook or Twitter. For more
information, see Just Type.

In one compact and indispensable device, you now have all of the following:

• An advanced wireless phone running the Palm

®

webOS™ platform

• A full suite of organizer applications: Contacts, Calendar, Memos, and

Ta s k s

• High-speed data transfer with EvDO (3G) and 1x support

• Wi-Fi capability

• A 5-megapixel digital camera

• GPS functionality

• Integrated text, multimedia, and instant messaging (IM)

• Tools to view and manage Microsoft Office and Adobe PDF files

• App Catalog, where you can download applications designed for your

phone; select from an ever-expanding list of applications

®

Yo ur Pa lm
operating system, the Palm

Pre™ 2 phone puts Palm’s new multitasking, gesture-based

®

webOS™ platform, inside a small, beautiful
device with a keyboard that you can slide out whenever you need it. Here
are a few highlights of your new phone.

Gestures: On your Pre 2 phone, you make calls, move around, and manage

your applications and info by making simple gestures either on the
touchscreen or in the gesture area directly beneath the screen. For more
information, see Use gestures: tap, swipe, drag, flick, pinch. Carry the
Gesture Guide (included in the box with your Pre 2 phone) around with you
and you’ll soon know all the gestures by heart.

®

The Palm

SynergyTM feature: The Palm® Synergy™ feature works in the

background to gather your information from the various online sources
where you keep it and then display that information in a single view on your
phone. You can access your info quickly without having to remember where
you stored it.

For example, suppose you have a Google account for personal email,
contacts, and calendar events, and an Exchange account for your corporate
email, contacts, and events. The Email, Contacts, and Calendar applications
on your Pre 2 phone all provide a view in which you can see information
from both of those accounts in one place—but even though the information
is brought into one view, the sources of that information are kept separate.
For more information, read about linked contacts, layered calendars, and the
single inbox for your email in Contacts, Calendar, and Email.

NOTE See Online accounts available for Palm® webOS™ phones for the current

list of online accounts that you can set up on your phone and for information about
the behavior of these accounts.

Thanks also to the Synergy feature, in the Messaging application, all your
conversations with the same person are grouped together in one chat-style
view. If you start an IM chat with Ed, for example, you can continue the
same conversation when Ed signs out of IM by sending him a text
message—and you can see it all in the same view. For more information, see

Messaging.

Multitasking: You can have many applications open at once and easily

move among them. Go to the Launcher to open apps. See the lineup of your
open apps in Card view. Tap an app to bring it into the foreground and work
with it. For more information, see Open applications.

Just Type: Need to call Ed? Just slide out the keyboard and type ed. If he’s

listed in your Contacts, you can get his numbers from the search results. Tap
a number and you’ve made the call. Just Type works just as fast when you
need to search the web, find info in an application on your phone, start an

8Chapter1:Welcome

Sync: Your Pre 2 phone gives you synchronization without a cable. You can

sync with online services so that you can store and sync your info in online
accounts. For more information, see Get data from an online account in the

cloud.

Yo u r Pa l m p ro fi l e : When you set up your phone, you create a Palm profile

by entering a valid email address. Your profile gives you an account in which
to create and store contacts and calendar events. It also gives you access to

services like automatic updates and automatic, frequent backups of any of
your info that is stored only on your phone and isn’t synchronized with an
online account (see What information is backed up?).

• AC charger

• Standard lithium-ion battery (installed)

• 3.5mm stereo headset

WARNING Please refer to Regulatory and Safety Information for information

that helps you safely use your phone. Failure to read and follow the important
safety information in this guide may result in property damage, serious bodily
injury, or death.

What’s in the box?

All of the following items are included in the phone box.

Hardware

DID YOU KNOW? The USB cable is used both for charging your phone battery

(see Charge the battery) and to connect your phone to your computer as a
removable USB drive (see Copy files between your phone and your computer). To
simplify charging and let you access additional phone features while charging, you
can purchase a Touchstone

TM

charging dock (sold separately).

Print material

• Getting Started guide

• Gesture Guide

• Consumer Information About Radio Frequency Emissions and

Responsible Driving

• Limited Warranty

• General User Guide: Important Safety and Legal Information

• Palm Pre 2 phone

• USB cable

Chapter 1 : Welcome 9

Where can I learn more?

• On-device Help: Read short how-tos and watch animations on your new

phone.

• To view all Help: Open Help .

• To view Help topics for a single application: Open the application,

open the application menu, and tap Help.

• Online start-up help: Visit palm.com/gettingstarted to view videos on

basic topics such as managing info, transferring data, and maximizing
battery life.

• Online support from Palm: Visit palm.com/support to edit your Palm

profile, watch how-to animations, access a tool to help you export data
from your desktop to your new phone (the Data Transfer Assistant, or
DTA), and read comprehensive information about your phone.

• Customer service from Verizon Wireless: For questions about your mobile

account or features, contact Verizon Wireless customer care.

10 Chapter 1 : Welcome

Basics

You’re about to discover the many things about your

®

Palm

Pre™ 2 phone that will help you better manage
your life and have fun, too. As you become more
familiar with your phone, you’ll want to personalize
the settings and add applications to make it uniquely
yours.

But first, read this chapter to learn about your phone
and take the few easy steps to set it up and get it
running. Then learn about the gestures that make
moving around on your phone easy.

In this chapter

12 Get to know your phone
16 Set up your phone
17 Charge the battery
18 Turn the phone on/off
21 Use gestures: tap, swipe, drag, flick, pinch
27 Update the Palm® webOSTM operating system

Chapter 2 : Basics 11

Get to know your phone

Slide out the keyboard

• Hold the phone as shown below and gently push up.

Front view

12 Chapter 2 : Basics

1 Earpiece
2 Touchscreen: Tap and make other gestures directly on the screen. See To u c h s c r e e n .
3 Vo lu me
4 Gesture area: Make the back gesture and begin other gestures here. See Use gestures: tap,

swipe, drag, flick, pinch.

5 Microphone
6 Keyboard: See Use the keyboard.
7 Charger/microUSB connector

NOTE The volume you set for each individual audio component is saved

automatically, whether the audio component is the earpiece of your phone, a
wired headset, a wireless headset that uses Bluetooth

®

wireless technology, music
heard through the speaker, music heard through a headset, and so on. When you
return to using an audio component, the audio plays at the volume you left it the
last time you used that component.

TIP Be careful not to scratch, crush, or apply too much pressure on the

touchscreen. Do not store your phone in a place where other items might
damage it. Do not use harsh chemicals, cleaning solvents, or aerosols to clean the
phone or its accessories.

Keyboard

1 Option: Press to enter numbers, punctuation, and symbols that appear above the letters on

the keys (see Enter alternate keyboard characters), or to move the cursor (see Text se le ct i on

gestures).

2 Shift: See Enter uppercase letters and Text selection gestures.
3 Space
4 Backspace
5 Enter: Press to enter a line return (for example, in a memo or in an email message you are

composing) or to accept information you entered in a field. See Enter information in a field.

6 Sym: Press to enter symbols and accented characters that don't appear on the keys. See

Enter characters from the symbols table.

To u c h s c r e e n

The Launcher

1 Application name: Displays the name of the currently open application. Drag down over

the app name to open the application menu.

2 Launcher: See Open an application in the Launcher.
3 Connection icons: Show the status of wireless service connections and battery strength

(see Icons in the title bar). Drag down over the icons to open the connection menu.

4 Page indicator: Shows that there are Launcher pages to the right of the currently displayed

page. Tap to move to the next page. You can also swipe right or left on the screen to move
among Launcher pages.

5 Page name: Tap and hold to change the name (see Rename a Launcher page).
6 Notification icons: Show missed calls, new voicemail and email messages, and more. Tap

the bottom of the screen to view notification details. See View and work with notifications.

Chapter 2 : Basics 13

Card view

Icons in the title bar

You can monitor the status of several items using icons at the top of the
phone screen.

Table 1. Title bar icons and descriptions

Item Description

The battery is being charged.

The battery is fully charged.

The battery is low. See Charge the battery.

1 Just Type field: Displays text you type to look for, create, or use information on your phone,

without needing to go to a specific app. See Just Type.

2 Wallpaper: The background image in Card view and the Launcher. You can customize your

wallpaper. See Change your wallpaper.

3 Quick Launch: Bar containing up to four icons for the apps you use most, plus an icon to

open the Launcher. You can customize the apps that appear in Quick Launch. See Open an

application in Quick Launch and Line up your favorite applications in Quick Launch.

Airplane mode is turned on. This means that the phone,

®

Bluetooth

wireless technology feature, and Wi-Fi feature are
off (incoming calls go to voicemail). See Turn wi re le ss

services off (airplane mode).

Wi-Fi is turned on. The number of filled-in bars denotes
signal strength. See Wi-Fi.

The phone is searching for a Wi-Fi network.

The phone is on. The number of filled-in bars denotes signal
strength. See Tur n w ir el es s se rv ic es on.

Your phone is connected to a 3G data network and data is
being transmitted over the network. See I can’t tell if data

services are available.

Your phone is connected to a 3G data network. Data is not
currently being transmitted over the network. See I can’t tell

if data services are available.

Your phone is connected to a 1x data network. Data is not
currently being transmitted over the network. See I can’t tell

if data services are available.

Your phone is connected to a 1x data network and data is
being transmitted over the network. See I can’t tell if data

services are available.

14 Chapter 2 : Basics

Your phone is on and connected to the Verizon Wireless
network.

Table 1. Title bar icons and descriptions

Back view

Item Description

The phone is searching for the Verizon Wireless network.

The Verizon Wireless network is not available.

Bluetooth

wireless technology.

A Bluetooth connection is in progress.

A Bluetooth connection has been made.

Your phone is performing a search on the characters you
entered. If you are in Card view or the Launcher, your phone
conducts a global search on your phone (see Just Type). If
you are in an application such as Contacts or Memos, your
phone searches for items within the app that match the
search term you entered.

Your phone is in roaming coverage. See Set roaming and

data usage preferences.

TTY is turned on. See Turn TTY/TDD on/off.

®

wireless technology is turned on. See Bluetooth®

The back cover of your Pre 2 phone is compatible with the Palm®

TM

Touchstone

charging dock (sold separately).

1 Camera flash
2 Camera lens
3 Speaker

Chapter 2 : Basics 15

Top view

Set up your phone

Complete setup

1 Power: Press to wake up or turn off the screen. Press and hold to turn wireless services on

and off, replace the battery, or turn your device completely on and off. Turn your device
completely off before you remove the battery.

2 Ringer switch: Slide to turn the ringer and notification sounds on or off. (Red means off.)

The ringer switch does not affect music or video playback sounds.

3 3.5mm headset jack.

Bottom view

* Back cover release

1 Press and hold the power button on the upper-right corner of your

®

phone until you see the Palm

logo on the screen (approximately five

seconds).

2 Follow the onscreen instructions to complete setup.

3 When the Palm profile screen appears, do one of the following:

• If you are a new user: Tap Create New Profile. To create a Palm

profile, enter a working email address, create a password for your
profile, and select and answer a security question.

IMPORTANT You must enter a valid email address to access all the features

available on your phone. Note that entering an email address here does not set up
your phone to send and receive messages from that email account; you must do
that separately (see Email).

• If you are upgrading from another webOS phone that you no longer

use: Tap Sign In To My Profile. Enter the username and password
for your existing profile. Any information backed up to your profile is
restored to your new phone (see What information is backed up?).

NOTE You can’t use the same profile on two webOS phones at the same time.

16 Chapter 2 : Basics

4 Your phone is ready to use. To learn how to make your first call, see

Make calls.

Verify your profile

After you finish setup, look for an email on your computer at the address you
used for your Palm profile. If you don’t see the confirmation email in your
Inbox, check your spam mail folder in your desktop email program. Click the
link in the email to do the following:

• Verify yo ur Palm prof ile.

• Follow a link to learn about getting data like contacts and appointments

onto your phone from your desktop organizer software (see Export data

from a desktop organizer on your computer).

What is a Palm profile?

• If your phone is lost or stolen, open the web browser on your computer,

sign in to your Palm profile on palm.com/palmprofile, and do a remote
erase of the info on the phone.

NOTE If you want to erase data on your phone while you are still in possession of

the phone—for example, before you give it to someone else—don’t do a remote
erase. Instead, do a partial or full erase of the phone itself (see Erase data and reset

your phone).

For detailed information about your Palm profile, see Backup.

Although you create a Palm profile by entering a valid email address, setting
up a Palm profile is different from setting up email on your phone. To set up
email, see Set up email. To change your Palm profile information after you
have set it up, see Update your Palm profile settings.

Charge the battery

When the battery is very low, the battery icon in the upper-right corner
of the screen changes to red. When the battery is fully charged, the icon
appears full and changes to green .

Your Palm profile gives you the following benefits:

• Automatic system and software updates are sent to your phone.

• A Palm profile account is automatically created for you on your phone. In

this account you can store Contacts and Calendar info that you don’t store
in online accounts like Google or Exchange.

NOTE You cannot access Palm profile data on the profile website. You can access

the data on your phone only.

• Info stored in your Palm profile account, as well as info you have in

applications on your phone (like Memos and Tasks), is automatically
backed up to servers administered by Palm.

WARNING Use only batteries and chargers that are approved by Palm with your

phone. Failure to use a battery or charger approved by Palm may increase the risk
that your phone will overheat, catch fire, or explode, resulting in property damage,
serious bodily injury, or death. Use of unapproved third-party power supply
accessories may damage the device and void the Limited Warranty for the
product.

Although the battery may come with a sufficient charge to complete the
setup process, we recommend that after setup you charge your phone until
the battery icon in the upper-right corner of the screen is full to ensure
that the battery is fully charged.

Chapter 2 : Basics 17

See Maximizing battery life for tips on making your battery’s power last
longer.

1 Connect the small end of the USB cable to the charger/microUSB

connector. The silver circle on the cable faces the front of the phone.

2 Connect the other end of the USB cable to the AC charger.

3 Plug the AC charger into a working outlet.

TIP You can also charge your phone battery by connecting your phone to your

computer using the USB cable. Charging this way takes much longer than using
the AC charger. Do not, however, connect a Touchstone charging dock (sold
separately) to your computer.

• Keep your battery away from direct sunlight and other sources of heat.

Temperatures over 113 degrees Fahrenheit (45 degrees Celsius) can
permanently reduce the capacity and life span of any lithium-ion battery.

• As with any mobile phone, if you are in an area with no wireless coverage,

your phone continues to search for a signal, which consumes power. Turn
off your phone if you are outside a coverage area (see Tur n w ire le ss

services off (airplane mode)). If you live or work in an area of poor

coverage, you might consider purchasing a signal booster (sold
separately) from Verizon Wireless. These typically connect to your
broadband Internet connection, if available.

• If you set up an email account in the Email application, set the interval to

automatically download email to every two hours or less frequently (see

Enter advanced account settings).

• Lower the screen brightness (see Change screen brightness).

• Use a Wi-Fi connection to download system updates and applications

®

from App Catalog (see Update the Palm

webOSTM operating system and
App Catalog). Downloads occur faster over Wi-Fi than over a Verizon

Wireless data connection, and thus use less battery power.

• Keep in mind that frequent use of instant messaging (IM) can reduce

battery life. Sign out of your IM account when you are not using it (see

Sign out of an IM account).

• Shut down the phone completely when you won’t be using it for an

extended period of time (see Shut down your phone).

• Buy an extra battery as a spare for long plane trips or periods of heavy use.

To purchase batteries that are compatible with your phone, go to

palm.com/store and click Accessories for your phone.

Maximizing battery life

Battery life depends on how you use your phone. You can maximize the life
of your battery by following a few easy guidelines:

• Charge your phone whenever you can. Charge it overnight.

• Set your screen to turn off automatically after a shorter period of inactivity

(see Set the interval for turning the screen off automatically).

18 Chapter 2 : Basics

Turn the phone on/off

Your Pre 2 phone’s screen can be turned on and off separately from its
wireless services (which are the Phone app, Wi-Fi app, Bluetooth

app, and VPN app ). This means you can wake up the screen to use
just the organizer features of your device (Calendar, Contacts, Tasks,
Memos, and so on) without turning on the phone and other wireless
features. Also, when the screen is turned off, the phone can be on and ready
for you to receive phone calls or messages.

®

Why the screen goes dark

To turn the screen on, do one of the following:

If you hold the phone up to your ear while on a call, the screen goes dark.
This is normal behavior. It prevents your accidentally tapping an item on the
screen and saves battery power. When you take the phone away from your
ear, the screen automatically turns back on, ready for use. If the screen
doesn’t turn on fast enough for you, tap the screen to wake it up.

The same behavior occurs anytime you’re on a call and the phone screen is
placed near another surface. The screen turns on automatically (if the phone
is still on) when you move the phone away from the other surface.

When the phone is on and idle, the screen first dims and then turns off. This
also is normal behavior, caused by the auto shut-off interval. You can adjust
this auto shut-off interval to be as long as three minutes (see Set the interval

for turning the screen off automatically). At first, the screen dims as a

power-saving measure. Just tap the screen to brighten it. Then, if your
phone remains inactive for the full interval you set, the screen turns itself off.
Press power to turn the screen back on.

Turn the screen on/off

Turn the screen on and leave the wireless services turned off when you want
to use only the organizer features, for example, when you’re on a plane and
you must turn off all wireless services, but you want to look at your calendar.

• Press power . Drag up to unlock the screen.

* Power

• Slide out the keyboard.

TIP You can also unlock the screen by dragging up from the gesture area across

the onscreen lock icon.

To turn the screen off, press power .

NOTE Pressing power to turn the screen off also works when your phone is

placed on a Touchstone charging dock (sold separately).

Turn wireless services off (airplane mode)

Airplane mode turns off your phone as well as the Bluetooth® wireless
technology, Wi-Fi, and VPN features. Use airplane mode when you are on a
plane or anywhere else you need to turn off all wireless services. You can’t
browse the web, but you can still use apps like Calendar, Contacts, Photos,
Music, Quickoffice

®

mobile office software, and PDF View.

Chapter 2 : Basics 19

Do one of the following:

Turn wireless services on

• Tap the upper-right corner of any screen to open the connection menu.

Ta p Turn on Airplane Mode.

• Press and hold power and tap Airplane Mode.

When your phone is in airplane mode, the airplane mode icon appears
at the top of every screen, and Airplane Mode appears in the upper-left
corner of the screen in the Launcher, Card view, and Phone. Your phone is
not connected to any mobile network.

When you turn on your phone, it automatically connects to your mobile
network so that you can make and receive phone calls and use other
wireless services (if supported by the local network).

If airplane mode is turned on, you need to turn it off before you can connect
to your mobile network. Tap the upper-right corner of any screen to open
the connection menu. Tap Tu rn o f f A i r p l a n e Mo d e .

When your phone locates a signal, Verizon Wireless appears in the
upper-left of the screen in the Launcher, Card view, and Phone, and the
signal-strength icon appears at the top of the screen.

* These indicate that wireless services are off (airplane mode).

TIP When your phone is in airplane mode, you can turn the Wi-Fi, Bluetooth, and

VPN features on individually (see Turn Wi -F i o n/o f f, Turn the Bluetooth feature on/

off, and VPN). To turn your phone back on, you must turn airplane mode off. Note

that to make a VPN connection while your phone is in airplane mode, you must
first connect to a Wi-Fi network.

20 Chapter 2 : Basics

* These indicate that wireless services are on.

When you are inside a coverage area, the bars of the signal-strength
icon are filled in according to the strength of the signal. If you’re outside a
coverage area, the bars in the signal-strength icon appear dimmed with
an X.

Shut down your phone

Usually, turning your phone off and/or putting it in airplane mode is
sufficient for normal periods when you have the phone with you but you’re
not using it. On rare occasions, however, you may want to put your phone
into deep sleep because you are not going to use it for an extended period.
At those times, shut down the screen and wireless services completely by
doing one of the following:

NOTE Follow these steps if you want to replace the battery (see I need to replace

the battery).

To turn both the screen and wireless services back on, press and hold power

until a logo appears onscreen.

Use gestures: tap, swipe, drag, flick, pinch

Gestures are an important, basic part of your phone. They’re easy to learn,
and they make working with the phone fast. You make most gestures with
one finger. For a few, you need two. Make gestures with the tip of your
finger, not your fingernail. Don’t bear down.

• Open Device Info and tap Reset Options. Tap Shut Down, and tap
Shut Down again.

• Press and hold power , and tap Power. Tap Shut Down/Swap
Battery, and tap Shut Down.

NOTE When you turn everything off, the phone’s alarms, ringer, and notifications

are also turned off.

You make gestures in two areas on your phone: the touchscreen and the
gesture area. The gesture area is the black area extending along the bottom
of the screen.

* Gesture area

When you’re working in an application, the center of the gesture area
displays a lighted bar.

• Tap the bar to minimize the app and display Card view (see Display all

open applications (Card view)).

• The lighted bar also appears when you tap the center of the gesture area

to maximize a card in Card view, or when you make the back or forward
gesture.

Chapter 2 : Basics 21

• When the screen is off, the lighted bar pulses when a notification arrives

and continues to pulse until you tap the notification or turn on the screen
(see Get notifications when the screen is locked or off).

Ta p

Tap with the tip of the finger, not the fingernail. Tap fast and firmly, and then
immediately lift your fingertip off the screen. Don’t bear down on what
you’re tapping. Don’t wait for a response; the response comes after you lift
your finger. Don’t linger on the gesture; a tap takes a split second to do.

Tap the center of the gesture area to do the following:

• When you’re working in an application, tap the center of the gesture area

to see Card view. Card view shows you all the applications that are
currently open, displayed as a series of cards (small windows).

• When you’re in Card view, tap the center of the gesture area to maximize

the app in the center of the view.

you finish writing a memo, make the back gesture to close and save the
memo and return to the display of all your memos. When you make the
back gesture in an application and that’s the only screen of that app that’s
open, you minimize the app and go back to Card view.

In Web, the back gesture performs the same function as the back button on
the browser, allowing you to move back through previously viewed pages.

The forward gesture, available in Web only, is a swipe from left to right
anywhere in the gesture area. The forward gesture allows you to move
forward through previously viewed web pages.

Drag

Swipe

A swipe is most often a horizontal gesture, from right to left or left to right.
Do it fast, do it lightly. In a swipe, your fingertip just skims the surface of the
touchscreen or gesture area.

One kind of swipe you’ll use a lot: back. Make the back gesture from right to
left anywhere in the gesture area. Back takes you up one level from a
detailed view to a more general view of the application you’re working in.
For example, when you finish reading an email message, make the back
gesture to close the message and return to your list of messages. Or when

22 Chapter 2 : Basics

Drag is the gesture you make for a slow scroll up and down, such as in a list,
in a document, or on a web page. Slide your fingertip slowly along the
surface—no need to bear down.

Drag an item: Tap and hold the item, drag it, and then lift your finger to

drop it. You get a visual cue that the item is ready to be dragged. For
example, an icon in the Launcher is ready to be dragged when you see a

halo around the icon. A card in Card view is ready to be dragged when it
becomes transparent.

Display Quick Launch: One kind of drag that you’ll use a lot brings up

Quick Launch when you’re in an application. This drag gesture begins in

the gesture area and ends on the touchscreen. As your fingertip slowly
crosses the border between the gesture area and the touchscreen, it seems
to drag Quick Launch into view. To open one of the apps in Quick Launch,
move your finger to its icon. When you see the app name appear, lift your
finger. The application opens.

Flick

As its name tells you, this is a quick gesture, great for scrolling long lists,
documents, or pages. Do it fast, do it lightly; as with a swipe, your fingertip
just skims the surface. The faster you flick, the faster and farther you scroll
up or down a list.

Close an application: To close an application in Card view, flick the card up

toward the top of the touchscreen. This is called throwing the card off the
top of the screen.

Delete a list item: In some applications, such as Email, Messaging, Tasks,

Music, and Bluetooth, you can throw a list item off the side of the screen to
delete the item.

Chapter 2 : Basics 23

Throw the item off the side of the screen. If prompted, tap Delete to confirm
the deletion.

If you can’t delete a list item by throwing it, open the item and look in the

application menu for a Delete menu item.

Pinch (zoom gestures)

Zoom in/pinch out to increase the size of items on the screen (Email, Web,

Photos, PDF View, and Google Maps): Place two fingers on the screen and
spread them slowly apart.

TIP To delete multiple list items, throw each one off the screen. If you get the

Delete confirmation prompt after throwing the first item, you don’t need to tap

it—just throw the second item, and the first deletion is confirmed automatically.

TIP In some apps, such as Email, you can set a preference whether to show a

confirmation screen when you delete a list item.

Display Card view or the Launcher: If an application is maximized, you

can flick up from the gesture area to the screen to minimize the app and
display Card view. This is the up gesture. If you make the up gesture when
Card view is displayed, you open the Launcher.

Zoom out/pinch in to decrease the size of items on the screen (Email, Web,

Photos, PDF View, and Google Maps): Place two fingers on the screen and
bring them together.

24 Chapter 2 : Basics

Zoom in or out a fixed amount (Web, Photos, Quickoffice® mobile office

software, PDF View): Double-tap the screen.

Scroll gestures

Scroll slow: Drag the screen in the desired direction.

Scroll fast: Flick the screen in the desired direction.

Stop scrolling: Tap or drag the screen while scrolling.

Chapter 2 : Basics 25

Text se lection ge s t u res

For information on working with text after you select it, see Cut, copy, and

paste information and Use the Copy All or Select All feature.

Insert the cursor in a text field: Tap the location. See Cut, copy, and paste

information.

Select text when you can see a cursor: Tap the location to insert the

cursor. Press and hold Shift . Place your finger anywhere onscreen and
drag your finger in the direction you want to select text. Tap anywhere to
deselect the text.

Move the cursor: Tap the location to insert the cursor. Press and hold

Option . Place your finger anywhere onscreen and drag your finger in the

direction you want to move the cursor.

26 Chapter 2 : Basics

Select a paragraph of text: When you cannot insert a cursor in the text—

for example, on a web page or in an email you received—the smallest
amount of text you can select is a whole paragraph. Press and hold

Shift , and then tap a paragraph. Tap an adjacent paragraph to add it to

your selection (you can’t skip around). If you need to scroll down to select
the next paragraph, release Shift , scroll, press Shift , and tap the
paragraph. Tap anywhere to deselect the text.

Respond to a system software notification

When you get a notification that a system update is available, do one of the
following:

• Ta p Install Now twice. When installation is complete and the phone

resets, tap Done. Installation times vary, depending on the size of the
update. You cannot use your phone while an update is being installed, not
even for emergency calls.

• Ta p Install Later. The next time you charge your phone, you receive

another update notification. You can again choose whether to install the
update now or later. If you do not tap Install Later within 10 minutes of
receiving the notification, installation begins automatically.

IMPORTANT Do not remove the battery while updates are being installed.

Update the Palm® webOSTM operating system

Palm provides updates to your phone’s operating system. Update
notifications are sent to your phone automatically when a system update is
available (see Respond to a system software notification). When you update
your phone’s operating system, your personal information and files are not
affected. In addition to receiving update notifications, you can manually
check for operating system updates at any time (see Manually check for

system updates).

What’s more, both Palm and many application developers make updates
available for applications you installed on your phone. You can check in App
Catalog at any time for application updates (see Update a downloaded

application from a notification and Manually check for application updates).

Here is some additional information about system updates:

• Whenever possible, use a Wi-Fi connection to download system updates.

Downloads occur faster over Wi-Fi than over a Verizon Wireless data
connection, and use less battery power. If you open the System Updates
app and see that a system update is available for download, make sure
you have your phone’s Wi-Fi feature turned on.

• If you have Wi-Fi turned on and the battery has enough charge, your

phone automatically downloads a system update if one is available—you
don’t have to do anything. If Wi-Fi is not turned on when the update
becomes available, the Palm servers continue to check your device for
Wi-Fi availability.

• If you do not have Wi-Fi turned on anytime within a few days of the

system update notification, your phone automatically downloads the
update over the Verizon Wireless network the next time the battery has
enough charge and you have a data connection, as indicated by the or

icon at the top of the screen.

• If the battery does not have enough charge, you must charge the battery

before you can download or install an update.

Chapter 2 : Basics 27

• To avoid roaming charges, updates are not downloaded if your phone is in

roaming coverage.

• If you do not install an update immediately after downloading it, you are

prompted to install the update the next time you charge your phone. You
can choose whether to install the update now or later. You have a certain
amount of time to decide; otherwise, the update installs automatically.

Manually check for system updates

1 Open System Updates .

2 If a message appears stating that a system update is available, do the

following:

• Ta p Download Now.

• When prompted, tap Install Now.

• After installation has finished and the phone resets, tap Done.

28 Chapter 2 : Basics

IMPORTANT Do not remove the battery while updates are being installed.

Just Type

Just Type changes the way you create, look for, and
use information on your phone. Instead of starting in
an app, you start by thinking about what you want to
say, do, or search for. Begin typing your idea, message,
or task, and then choose what you want to do with it:
search, post, send as a message, save the thought. Just
Type gives you fluid access to the app you need to
achieve your goal: If you search for something and get
no results, you can go to App Catalog right from your
search to see what’s available to meet your need.

You search for contacts, email messages, and web
pages you visited. You can open applications by typing
a letter or two—type B and then tap to open
Bluetooth. Want to send an email message? Just start
typing the message, and then pick the Email Quick
Action to send it.

In this chapter

30 Just Type overview
30 Get in touch with a contact
31 Search the web
31 Find information in an application on your phone
32 Create a new item such as a message or memo
33 Open an application
34 Customize Just Type

Chapter 3 : Just Type 29

Just Type overview

Get in touch with a contact

The Just Type feature lets you do almost anything you want on your phone,
without having to go to a specific app. When it crosses your mind to look up,
do, or make note of something, just type to put your thought into action.

Just Type works from the two screens on your phone that you access most
often: Card view and the Launcher. By just typing on either of those screens,
you can begin doing any of the following:

• Call or send a message to a contact (see Get in touch with a contact)

• Search the web (see Search the web)

• Search for email messages, web bookmarks, videos, and more (see Find

information in an application on your phone)

• Map a location (see Find information in an application on your phone)

• Create a new message, memo, or other item (see Create a new item such

as a message or memo)

• Update your Facebook or Twitter status (see Create a new item such as a

message or memo)

• Open an app (see Open an application)

1 Open Card view (see Display all open applications (Card view)) or the

Launcher (see Open an application in the Launcher).

2 Begin typing the contact’s first and last initials (no space), first or last

name, or email address.

3 When the contact name appears, do one of the following. If only the

contact name is displayed, tap the name to display ways to get in
touch.

• Tap the name to open the person’s contact information.

• Tap a phone number to dial it, an email address to send a message,

and so on. Tap to the right of a phone number to send a text
message.

• If you have set up a Skype account on your phone and the contact is

a Skype contact, tap to call the contact.

• Ta p Add Reminder to add a reminder message to the contact (see

Assign a reminder message to a contact).

30 Chapter 3 : Just Type

NOTE If you are using Exchange with a corporate server, you can search your

company's Global Address List (GAL) for a contact: Enter the contact name, and
then tap Global Address Lookup.

Search the web

You have several options for using Just Type to search the web.

• To view suggested search terms from your default search engine

based on the characters you entered: Tap Suggest to the right of
your default search engine name. Tap a suggestion to search on that
term. If the characters you entered return no contacts, applications,
or other items on your phone, suggestions are displayed
automatically. Tap one to search on it.

• To search the web using a different search engine: Under Launch &

Search, tap a search engine name. If the search engine is for a

specific website, such as Wikipedia, your phone searches that site
only. To view more search options, tap More under Launch &

Search.

1 Open Card view (see Display all open applications (Card view)) or the

Launcher (see Open an application in the Launcher).

2 Begin typing the search term.

3 Do one of the following. You may need to scroll down to see web

search engines.

• To search the web using your default search engine: Tap the search

engine name. The search engine appears directly beneath any
matching contact entries.

TIP You can also use Just Type to go directly to a website. In Card view or the

Launcher, type the site address, such as palm.com. When the address appears at
the top of the search results, tap Go to website.

Find information in an application on your phone

You can search for email messages, web bookmarks, and websites you’ve
visited (browsing history) on your phone. You can also search for items in
Google Maps or App Catalog, or for YouTube videos, right from Just Type.

If your search term does not show results for a certain app, you may need to
turn on a preference to include that app in a Just Type search (see

Customize Just Type).

1 Open Card view (see Display all open applications (Card view)) or the

Launcher (see Open an application in the Launcher).

2 Begin typing the information you want to find. Depending on which

app you want to search, this could be the subject of an email address, a
physical address you want to locate on a map, a bookmark name, the
name of an app you want to download, or some other term.

Chapter 3 : Just Type 31

NOTE In addition to Just Type, applications such as Contacts, Email, Memos, and

PDF View also offer the ability to search within the app for entries or files. When
you’re in one of those apps, from the list view, type the file name; a few words from
a memo; or a contact name, initials, address, or number. See the individual
application sections for details. You can also enter a search term in the Help
application to search for help content related to the term.

Create a new item such as a message or memo

You can use Just Type to create a new item such as an email message or
memo by entering all or part of the item’s text. These items are grouped in
the Quick Actions section of the search results.

3 Depending on the app you want to search in, tap one of the following.

You may need to scroll down to see app search results.

• Bookmarks & History: Your phone displays either just the number

of websites in your bookmarks list and browsing history list whose
name contains your search term, or the number plus a list of the
websites. If only the number of websites is shown, tap Bookmarks

& History to view a list of the websites. Tap an entry to go to the

website.

• Email: Your phone displays either just the number of email

messages whose sender name or subject contains your search term,
or the number plus a list of the actual messages. If only the number
of messages is shown, tap Email to display the list of matching
messages. Tap a message to view it.

• Google Maps: To view your search term on a map, under Launch &

Search, tap Google Maps.

• App Catalog: To search App Catalog for apps that match your

search term, under Launch & Search, tap More, and then tap Palm

App Catalog.

• YouTube: To view YouTube videos that match your search term,

under Launch & Search, tap More, and then tap Yo u Tu b e .

For some Quick Actions, you need to turn on a preference to create that
type of item from your search results (see Customize Just Type).

1 Open Card view (see Display all open applications (Card view)) or the

Launcher (see Open an application in the Launcher).

2 Type all or part of the item text, such as email message text or memo

text.

32 Chapter 3 : Just Type

3 If needed, scroll down to see the Quick Actions field. Tap New [item

type]. The relevant application opens, displaying your text as part of a

new item. Here are some examples:

• To create a new email message: Tap New Email. A new message

opens with the text you entered as the message text.

• To c re a te a ne w m em o: Ta p New Memo. A new memo opens

containing the text you entered.

TIP You can also start a search by copying text in another application, opening the

Launcher or Card view, and pasting the text. The text appears at the top of the
screen as the search term. To paste using the application menu (Edit > Paste) in
Card view, you first need to tap the Just type box. If you paste by pressing and
holding the gesture area and then pressing the V key, you do not need to tap in the
box.

Use application keywords

Open an application

1 Open Card view (see Display all open applications (Card view)) or the

Launcher (see Open an application in the Launcher).

2 Begin typing the app name or a related keyword. See Use application

keywords for a list.

3 When the app appears, tap it.

If you don’t know the name of the app you are searching for, you can enter a
keyword associated with the app. This table shows the keywords you can
use to find an app on your phone.

Table 1. Application keywords

Application Name Keywords

App Catalog Store

Backup Settings, Preferences

Bluetooth Settings, Preferences, Wireless

Calendar Datebook, Meetings, Events

Clock Alarm, Time, Watch

Contacts Addresses, People

Date & Time Clock, Settings, Preferences

Device Info Settings, Preferences, Reset

Email Mail

Google Maps Maps

Location Services Settings, Preferences

Memos Notes, Stickies, Notepad

Messaging Text, SMS, MMS, IM, Instant Chat

Music Songs, Tunes, Audio

PDF View Acrobat

Chapter 3 : Just Type 33

Table 1. Application keywords

Application Name Keywords

Phone Dial

Photos Pictures

Quickoffice Word, Excel, PowerPoint

Regional Settings Settings, Preferences

Screen & Lock Wallpaper, Security, Desktop, Brightness,

Unlock, Gestures, Settings, Preferences

Software Manager Store

Sounds & Ringtones Audio, Music, Volume, Vibrate, Silent, Settings,

Preferences

System Updates Settings, Preferences

Tas ks To D o, To do s, Ch eck li st

Videos Movies

Web Browser, Blazer, Internet

TIP You can also access Just Type preferences by typing some text in Card view or

the Launcher, opening the application menu, and tapping Preferences.

YouTube Videos, Movies

Customize Just Type

You can select the types of information that are included in a search. For
contacts, you can also turn Global Address Lookup on or off. You can choose
which web search options to display in the search results, and add new
search engines to the list. You can select the applications that you can
launch directly from search results.

1 In Card view or the Launcher, begin typing some text to bring up the

search results screen. You can type an actual search term or a just a
few characters.

2 Scroll to the bottom of the search results screen and tap Preferences.

34 Chapter 3 : Just Type

3 Select any of the following options:

Default Search Engine: This is the search engine your phone uses to

search the web when you enter a search term. To change the search
engine, tap the currently displayed engine, and then tap the one you
want. The list contains two types of search engines: Engines that
search the entire web, such as Google, and engines that search within
a specific website only, such as Wikipedia.

Applications: If you include applications in your searches, any

matching items in those applications are included in your search
results. To add an application to your search results, tap Add

Application Searches, and then tap the application name.

Launch & Search: This list displays other web search engines and

applications your phone searches when you enter a search term.
Search engines are designated by Web—you can make any listed
search engine the default search engine. Applications included in your
searches are designated by App. To include other search engines or

applications in your searches, tap Add More Searches and tap the
item you want.

Quick Actions: This displays the types of items you can create from

your search results, such as an email message or a memo. To add a
new item type, tap Add Quick Actions and tap the item.

Find More: This option lets you search App Catalog for third-party

applications and services that you can use to perform any of the
following Just Type functions: web search, app search, or creation of a
new item (Quick Action). For example, you can use Find More to
download a new web search engine. To use this feature, tap Find

More, and then download an app from the list displayed in App

Catalog (see App Catalog).

TIP There’s another way to add a search engine to Just Type. If you open a web

page and an additional search engine is available, a notification appears alerting
you that you can add the search engine. If you add the search engine, it appears as
an option in Just Type.

TIP Within any of the sections in Just Type preferences (Launch & Search, Quick

Actions, and so on), you can tap, hold, and drag to change the order of the items.
This changes the order in which the items appear in the Just Type search results.

Chapter 3 : Just Type 35

36 Chapter 3 : Just Type

Work with applications

Whatever you need to do in an app, your Palm®
Pre™ 2 phone makes it easy. There are multiple ways
to open apps, so you can access the one you want
quickly. You can have more than one app open at a
time and easily switch among them in Card view.

Across apps, key features let you create, access, and
store information in the way that works best for you.
Once you become familiar with using menus, Text
Assist, favorites, online accounts, and notifications,
you can manage your apps with ease.

In this chapter

38 Open applications
39 Work with applications
44 Use the menus
46 Enter and save information
50 Create and work with favorites
51 Manage online accounts
52 View and work with notifications

Chapter 4 : Work with applications 37

Open applications

TIP You can also open the Launcher by flicking up twice from the gesture area to

the screen. If you are in Card view, just flick up once to open the Launcher

You can have as many applications open at one time as you like, limited only
by the amount of memory available on your phone at the time.

Open an application using Just Type

For detailed information on the Just Type feature, see Just Type.

1 Open Card view (see Display all open applications (Card view)) or the

Launcher (see Open an application in the Launcher).

2 Begin typing the name of the application or one of its keywords (see

Use application keywords).

3 When the application icon appears in the search results, tap it.

Open an application in the Launcher

The Launcher displays all your applications. The Launcher includes multiple
pages, which you can organize to group apps the way you want (see

Reorder Launcher icons and Reorder Launcher pages).

1 If you’re in an app, tap the center of the gesture area to display Card

view.

3 To find the app you want, flick up or down to see all the icons on a

page. To see other pages, swipe right or left on the screen, or tap the
arrows in the upper-left and upper-right corner of the screen.

1 Page indicator shows that there are pages to the right of the current page. Tap the arrow

to move to the next page.

2 Page name. Tap and hold to change the name.

4 Tap the application icon.

2 In Card view, tap .

38 Chapter 4 : Work with applications

To close the Launcher, do one of the following:

• Tap the center of the gesture area.

• Make the up gesture: Flick up from the gesture area to the screen.

Open an application in Quick Launch

1 Drag up slowly from the gesture area to the screen.

Quick Launch is the bar of five icons you can access from any app. Quick
Launch always appears at the bottom of Card view.

You can customize Quick Launch to contain the icons for apps you use most
often. To open an application from Quick Launch, just tap the icon.

* Quick Launch

NOTE Don’t confuse this “drag up” with the up gesture, which is a quick flick up

from the gesture area to the screen.

2 Move your finger to the application icon. When you see the app name

appear, lift your finger. The application opens.

Work with applications

Quick Launch can display no more than five icons. By default it displays,
from left to right, Phone, Contacts, Email, Calendar, and the Launcher. You
can change the order of icons (except the Launcher icon) in Quick Launch
(see Reorder Quick Launch icons), or swap in whatever applications you like
(see Line up your favorite applications in Quick Launch).

NOTE If you have a notification or the dashboard is open (see View and work

with notifications), you need to dismiss the open item to access Quick Launch.

When you’re in an app, make the following gesture to display Quick Launch
and open one of its applications.

Go up one level in an app (back gesture)

The back gesture takes you up one level from a detailed level to a more
general view of the application you’re working in. For example, when you
finish reading an email message, make the back gesture to close the
message and return to your list of messages. Or when you finish writing a
memo, make the back gesture to close and save the memo and return to the
display of all your memos. When you make the back gesture in an
application and that’s the only screen of that app that’s open, you minimize
the app and go back to Card view.

Chapter 4 : Work with applications 39

To make the back gesture, swipe right to left anywhere in the gesture area.

Display all open applications (Card view)

Card view displays open applications as small cards so that you can easily
scroll through them and drag them to change their order.

When an application fills the screen and you want to go to Card view, do
one of the following:

1 Just Type field
2 Wallpaper
3 Quick Launch

Work with stacked cards

• Tap the center of the gesture area.

• Make the up gesture: Flick up from the gesture area to the screen.

When you have no open applications, your phone displays Card view
automatically. You don’t have to do anything to open Card view. When no
cards are open, Card view shows only the Just Type field (see Just Type),
your wallpaper (see Change your wallpaper), and Quick Launch (see Open

an application in Quick Launch).

40 Chapter 4 : Work with applications

If you are working in an application and perform an action that opens a new
screen or launches a second application—for example, composing a new
email from your Inbox or dialing a phone number from Contacts (which
opens the Phone app)—your phone treats the app screens as a group. If you
minimize one of the screens, that screen and all screens associated with it
appear as a set of stacked cards in Card view.

You can also manually stack and unstack cards.

Move among cards and stacks

1 In Card view (see Display all open applications (Card view)), swipe left

or right on the screen to see other open apps.

2 Tap a card to maximize the application.

• To change the card order: Drag the card to another position.

TIP To unstack cards, tap and hold a card in a stack, and drag it to a position

outside the stack.

TIP You can also maximize the center card in Card view by tapping the center of

the gesture area, or by flicking down from the screen to the gesture area.

TIP You can set a preference to move among open apps without first going to

Card view (see Turn advanced gestures on/off).

Reorder/stack single cards

1 In Card view (see Display all open applications (Card view)), tap and

hold a card.

2 After the card becomes transparent, do one of the following:

• To stack the card: Drag the card on top of another card. A visual cue

appears when the cards are positioned to be stacked. Release the
card.

Reorder a card within a stack

1 In Card view (see Display all open applications (Card view)), tap and

hold the card you want to move.

2 After the card becomes transparent, drag it across the other cards in

the stack to another position.

Chapter 4 : Work with applications 41

Close an application

• In Card view (see Display all open applications (Card view)), throw the

card off the top of the screen. To close a card stack, you must close each
card individually.

Line up your favorite applications in Quick Launch

Quick Launch is a convenient lineup of your favorite apps. When you swap
an app icon into Quick Launch, you don’t remove it from the Launcher; you
have access to the icon in two places.

NOTE If Quick Launch contains fewer than five icons, you can drag the app icon

from the Launcher between two Quick Launch icons to drop it into the blank
space. If you simply want to remove an icon from Quick Launch without replacing
it, go to Card view, tap and hold a Quick Launch icon, and drag it off the bar. The
only one you can’t remove is the Launcher icon.

Reorder Quick Launch icons

You can change the position of any Quick Launch icon except the Launcher
icon.

1 In Card view (see Display all open applications (Card view)), tap and

hold a Quick Launch icon.

2 Wait for a visual cue, and then drag the icon to another location on the

Quick Launch bar.

1 Open the Launcher (see Open an application in the Launcher).

2 Scroll to the page containing the app icon you want to move into

Quick Launch.

3 Tap and hold the icon. Quick Launch appears at the bottom of the

screen.

4 Drag the icon on top of the Quick Launch icon you want to replace.

The current Quick Launch icon disappears, with the new one in its
place. The icon that disappeared from Quick Launch is still available in
the Launcher.

42 Chapter 4 : Work with applications

Reorder Launcher icons

1 In the Launcher (see Open an application in the Launcher), tap and

hold an icon.

2 After the halo appears around the icon and the Launcher pages

minimize to a series of cards, drag the icon to another location on the
page.

Reorder Launcher pages

1 Open the Launcher (see Open an application in the Launcher).

3 To move the icon to another page, drag it to the left or right edge of

the screen. Don’t release the icon until the new page appears.

TIP You can also add your closest contacts and favorite websites to the Launcher

(see Add a contact entry to the Launcher and Add a web page to the Launcher),
and then organize your Launcher icons and pages to create a page of contacts and
a page of websites.

Add a Launcher page

1 Open the Launcher (see Open an application in the Launcher).

2 Scroll to the page you want to move.

3 Open the application menu and tap Reorder Launcher Page. This

reduces the Launcher pages to a series of cards.

4 Drag the page to its new location, and release.

Rename a Launcher page

1 Open the Launcher (see Open an application in the Launcher).

2 Scroll to the page you want to rename.

3 Tap and hold the current name.

4 When the current name is highlighted, enter a new name.

5 Tap outside the field or press Enter to accept the new name.

Delete a Launcher page

Before you delete a Launcher page, you must remove all the icons from the
page as described here. You can’t delete a page displaying any icons.

2 Open the application menu and tap Add Launcher Page. The page

appears to the right of the page that was displayed when you opened
the menu.

3 Enter a new name for the page.

4 Tap outside the field or press Enter to accept the new name.

1 Open the Launcher (see Open an application in the Launcher).

2 Scroll to the page you want to delete.

3 Move the icons that appear to another Launcher page (see Reorder

Launcher icons), or delete the icons for applications you installed (see
Delete an application).

4 Tap in the center of the empty page.

Chapter 4 : Work with applications 43

Delete an application

Open the application menu

You can delete applications that you installed on your phone.

1 Open the Launcher (see Open an application in the Launcher).

2 Scroll to the page containing the app you want to delete.

3 While pressing and holding Option , tap the app icon.

4 Ta p Delete.

TIP You can also delete an application you installed by opening the Launcher,

opening the application menu, and tapping List Apps. On the list of applications,
tap and hold an app name or throw the app off the side of the screen, and then tap

Delete.

Use the menus

Most applications have an application menu hidden in the upper-left corner,
which provides access to additional features. There is also a connection
menu hidden in the upper-right corner, which provides access to wireless
services.

Some applications have additional menus. For example, in Photos, tap an
open picture and tap to display a menu of tasks you can do with the
picture (see Photos).

The application menu contains items for the application you are working in,
such as Cut and Copy, Preferences, Help, and other application-specific
menu items. Help is available on the application menu of every application.

1 In an app, do one of the following:

• Drag down from the upper-left corner of the phone (above the

screen) onto the screen.

• Tap the application name in the upper-left corner of the screen.

2 Tap a menu item to open it. If a menu item displays a right-pointing

arrow , tap the item to display the submenu for that item—for
example, tap the Edit menu item to open a submenu containing Cut,
Copy, and Paste items. If you see a downward-pointing arrow at
the bottom of the menu, scroll down to see additional menu items.

To get the most out of your phone, it’s a good idea to familiarize yourself
with the additional features available through the menus in various
applications.

44 Chapter 4 : Work with applications

Open the connection menu

1 Application menu
2 Tap to open the submenu
3 Scroll to see more items

3 To close the menu without selecting an item, repeat one of the options

in step 1.

If an application menu item is followed by this symbol plus a letter, it
means a keyboard shortcut is available for that menu item. To use a
keyboard shortcut, press and hold the gesture area and press the letter key
of the shortcut. For examples of using keyboard shortcuts, see Cut, copy,

and paste information.

DID YOU KNOW? Pressing and holding the gesture area is sometimes called a

“meta-tap.”

The connection menu lets you manage wireless services—the phone,

®

Bluetooth

DID YOU KNOW? The connection menu also displays the current day and date

and the battery charge level.

wireless technology, Wi-Fi, and VPN.

1 Do one of the following:

• Drag down from the upper-right corner of the phone (above the

screen) onto the screen.

• Tap the upper-right corner of the screen.

2 Tap a menu item to turn that wireless feature on or to display a list of

menu items for that feature (see Turn wireless services off (airplane

mode)). If you see a downward-pointing arrow at the bottom of

the menu, scroll down to see additional menu items.

3 To close the menu without selecting an item, repeat one of the options

in step 1.

Chapter 4 : Work with applications 45

Enter and save information

Use the keyboard

• Turn on Caps Lock: Press Shift twice. The Caps Lock symbol

appears.

• Turn off Caps Lock: Press .

Enter alternate keyboard characters

Numbers, punctuation, and symbols appear above the letters on the keys. To
enter these characters, do one of the following:

• Press Option and press the key for the character. The alternate

character symbol appears. You don’t need to hold down Option while
pressing the second key.

• Enter a series of alternate characters: Press Option twice to turn on

Option Lock. The Option Lock symbol appears.

• Turn off Option Lock: Press Option .

Enter passwords

1 Option: Press to enter numbers, punctuation, and symbols that appear above the letters on

the keys (see Enter alternate keyboard characters), or to move the cursor (see Text se le ct i on

gestures).

2 Shift: See Enter uppercase letters and Text selection gestures.
3 Space
4 Backspace
5 Enter: Press to enter a line return (for example, in a memo or in an email message you are

composing) or to accept information you entered in a field (see Enter information in a field).

6 Sym: See Enter characters from the symbols table.

Enter uppercase letters

By default, the first letter of each sentence or field is capitalized and the
remaining text you enter is lowercase. To enter other uppercase letters, do
one of the following:

• Press Shift and press the letter key. The Shift symbol appears. You

don’t need to hold down Shift while you press the letter key.

46 Chapter 4 : Work with applications

You can see each character of a password only as you enter it, so be careful.
Be sure Caps Lock and Option Lock are off unless you need them. For
information on how to enter characters, see Enter uppercase letters and

Enter alternate keyboard characters.

Enter characters from the symbols table

You can enter symbols and accented characters that don’t appear on the
keys by using the symbols table. See Symbols and accented characters for a
list of the available symbols and accented characters.

1 Press Sym to display the symbols table.

2 Narrow the list by pressing the key that corresponds to the character

you want. For example, to enter an é, press e.

TIP The symbols and accented characters are grouped according to their

similarity to the corresponding key. In some cases, the symbol is related to the
alternate character on the key, not the letter. For example, to type a € or other
currency symbol, press Sym + h. Why? Because the alternate character on the H
key is $.

Table 1. Symbols and accented characters

Press Sym and

to select…

press…

p or P ¶ ~ \ ` • ÷ ^ [ ] { } < > « » Ø μ |

TIP If you press the wrong key, press Backspace to return to the full list of

symbols and accented characters. You can then press another key.

3 Scroll to find the character you want.

4 Tap the character to insert it.

Symbols and accented characters

Table 1. Symbols and accented characters

Press Sym and
press…

a or A á à ä â ã å æ Á À Ä Â Ã Å Æ ª ~ \ ` • ÷ ^ [ ] { } < >

b or B ~ \ ` • ÷ ^ [ ] { } < > « » Ø μ |

c or C © ç Ç ¢

d or D † ‡

e or E é è ë ê ē É È Ë Ê € ¹ ¼ ½

h or H ¢ € £ ¥ ƒ

i or I í ì ï î Í Ì Ï Î ÷ ‰

j or J ¡

k or K :-) :-( ;-)

to select…

« » Ø μ |

q or Q \ ~ |

r or R ® ²

s or S ß š Š ~ \ ` • ÷ ^ [ ] { } < > « » Ø |

t or T ™ ³ ¾

u or U ú ù ü û Ú Ù Ü Û [ ] { } < > « »

v or V ^

w or W ÷ ^ ±

x or X x ¤

y or Y ÿ ý Ÿ Ý ¥ [ ] { } < > « »

zž Ž •

, or _ ~ \ ` • ÷ ^ [ ] { } < > « » Ø μ |

. … ~ \ ` • ÷ ^ [ ] { } < > « » Ø μ |

@° • Ø

Enter information in a field

You can enter information in a field by typing or by pasting previously
copied information (see Cut, copy, and paste information). The Text Assist
feature works with all text fields (see Work with the Text Assist feature).

To accept the information you entered, do one of the following:

l or L ` ‘ ’ ‚ "

m or M μ :-) :-( ;-)

n or N ñ Ñ ¿

o or O ó ò ö ô œ õ ø Ó Ò Ö Ô Œ Õ Ø º “ ” „ < > « »

• Tap outside the field.

• Press Enter . If a screen contains multiple fields, pressing Enter accepts

the information you just entered and moves the cursor to the next field.

• When you are done entering information on the screen containing the

field, make the back gesture to accept the information and back out of the
screen (see Go up one level in an app (back gesture)).

Chapter 4 : Work with applications 47

Work with the Text Assist feature

1 Open Te x t A s s i s t .

Text Assist, the assisted text entry feature, works on any screen in which you
can enter text, including email, text/multimedia, and instant messages;
memos; contact and calendar entry screens; and more. Text Assist includes
auto-correction, auto-capitalization, and shortcuts.

NOTE If a Text Assist feature does not seem to be working, make sure that

feature is turned on (see Customize Text Assist settings).

• If Text Assist recognizes a common misspelling, it auto-corrects the word.

A tone is played and the word appears with a gray underline to indicate it
has been corrected.

• If auto-correction doesn’t recognize a spelling, it highlights the word with

an orange underline. Tap the word to display a list of close matches, and
then tap the correct word. If the word is spelled correctly as you typed it,
tap the word, and then tap + to add the word to the auto-correction
dictionary. A notification appears to indicate that the word has been
added to the dictionary.

• Auto-correction inserts punctuation such as apostrophes in contractions.

So you can quickly type dont, and it appears correctly as don’t.

• The auto-capitalization feature automatically capitalizes the first word of a

sentence and other letters that would commonly be capitalized, such as
the letter i by itself.

• The shortcut feature recognizes and expands common shorthand

expressions, such as replacing u with you or r with are.

• To cancel an auto-correction, auto-capitalization, or shortcut expansion.

press Backspace . To cancel auto-correction of a misspelled word, you
can also tap the word and tap the original spelling.

2 Do any of the following:

• To turn auto-capitalization, shortcuts, or auto-correction on or off:

Ta p Off or On for that entry.

• To change whether a tone plays, the phone vibrates, or neither

happens when an auto-correction takes place: Tap Alert, and then
tap System Sound, Vibrate, or Mute. The Alert option is available
only if auto-correction is turned on.

Edit the user dictionary

Customize Text Assist settings

You can customize individual Text Assist features—auto-correction,
auto-capitalization, and shortcuts. To customize the user dictionary, see Edit

the user dictionary.

48 Chapter 4 : Work with applications

1 Open Te x t A s s i s t .

2 Ta p Edit User Dictionary.

3 To edit the auto-correction dictionary, tap Learned Words and do any

of the following:

• To add a word to the auto-correction dictionary: Tap , enter the

new word, and then tap Add.

• To change the spelling of a word in the auto-correction dictionary:

Tap the word, and then type the correction to the word. Tap Done.

• To delete a word from the auto-correction dictionary: Throw the

word off the side of the screen. Tap Delete to confirm.

4 To edit the shortcuts list, tap Shortcuts and do any of the following:

• To add a shortcut: Tap , enter the new shortcut and replacement

text, and then tap Add.

• To change a shortcut and/or its replacement text: Tap the shortcut

you want to change. Tap in the Shortcut field or the Replace With
field, and then enter the new shortcut or replacement text. Tap

Done.

• To delete a shortcut: Throw the shortcut off the side of the screen.

Ta p Delete to confirm.

Cut, copy, and paste information

You can copy any selectable text, and you can cut any selectable text that
you entered, for example, in a memo or an email. This includes text you can
select by dragging the cursor and paragraphs you can select by tapping
them (see Text selection gestures).

1 Select the text you want to cut or copy (see Text selection gestures).

2 Open the application menu and tap Edit > Cut or Copy.

3 Open the app and insert the cursor where you want to paste the text

(see Text selection gestures).

4 Open the application menu and tap Edit > Paste.

You can also use keyboard shortcuts to cut, copy, and paste. After selecting
the text or inserting the cursor, press and hold the gesture area; the lighted
bar begins to pulse and glow more brightly. Then press X (cut), C (copy), V
(paste), or A (select all, in the apps that support this feature). A notification
appears that the text has been successfully cut, copied, or selected.

Use the Copy All or Select All feature

Some applications offer a Copy All menu option. For example, in Messaging,
you can start or open a conversation, open the application menu, and tap

Edit > Copy All. This saves the entire conversation as plain text, which you

can paste in a memo, email message, and so on.

Other apps offer a Select All menu option. For example, in Memos, you can
open a memo, open the application menu, and tap Edit > Select All. This
highlights the full memo text, which you can cut or copy.

Some apps, such as Contacts and Email, offer both the Copy All and Select
All features to perform different text selection tasks. See the app section for
details.

Chapter 4 : Work with applications 49

Select items in a list

Lists enable you to select from a range of options. Lists are different from
menus (see Use the menus), which give you access to additional features.

Lists are hidden until you tap the currently displayed option for that list.

1 Tap the currently displayed option to open the list. For example, when

creating a new event in Calendar, tap 15 minutes before to display the
list of reminder options.

2 Tap the list item you want.

Save information

• On most screens, your information is saved automatically. Just make the

back gesture to close the screen (see Go up one level in an app (back

gesture)), and your info is saved at the same time.

• Your info is also saved if you minimize an app screen to a card and throw

the card off the top of the screen to close the app.

• On screens with a Done button, tap Done to save your information.

50 Chapter 4 : Work with applications

Create and work with favorites

You can quickly reach your closest contacts by phone, email, or text/
multimedia message by designating them as favorites. Creating a favorite
from a contact lets you view and touch base with that contact in just a few
taps.

You can view favorites in the following apps:

Phone: See all your favorites by tapping on the dial pad. In your call

history list, calls to and from favorites are noted by a star. If you enter a
contact name to call a contact, matching favorites appear at the top of the
search results list and are noted by a star.

Contacts: See all your favorites by tapping Favorites on the contacts list

screen. On your complete contacts list, favorites are noted by a star.

Just Type: When you enter a search term, matching favorites appear at the

top of the contacts search results and are noted by a star.

Email and Messaging: When you begin typing a contact name to address a

message, matching favorites appear grouped at the top of the search results
list and are noted by a star.

You can create and manage favorites in Contacts (see Create a favorite) and
in Phone (see Create a favorite).

Manage online accounts

You can also set up your phone to work with your email and instant
messaging accounts, and to post photos to online accounts such as
Facebook or Photobucket. If you have a Skype account, you can set up your
phone to call and chat with Skype contacts.

For accounts that offer more than one application—such as Google
contacts, calendar, and email—you can access, on your phone, info for each
app that you use in the account online.

Use the Accounts application as a central location to set up and manage
your online accounts, including your Skype account if you have one. You can
also set up and manage online accounts individually in Contacts, Calendar,
Email, Messaging, and Photos. If you have a Skype account, you can set up
the account in Phone, Contacts, or Messaging. See the sections in this guide
on those applications for details.

When you set up an account, you see a list of some common online

®

accounts to pick from. (See Online accounts available for Palm

webOS™
phones for details on how those accounts behave on your phone.) If you use

an online account that’s not listed, you can check to see if you can download
that account and use it with your phone.

Use the Accounts application to set up an online account

An online account is a web-based or server-based location, such as Google,
Yahoo!, or Exchange, where you keep contacts and/or calendar information.
Such web-based or server-based accounts are sometimes talked about as
being “in the cloud.” They often have an email component as well.

®

The Palm

Synergy™ feature works in the background to get data from an
online account onto your phone. After you set up one of these accounts on
your phone, you can access the data from that online account. For some
kinds of accounts, you can also add and change data on your phone, which
is then synchronized to the online account in the cloud.

1 Open Accounts .

2 Ta p Add Account.

3 Do one of the following:

• To add one of the listed accounts: Tap the account name.

• To search for other accounts: Tap Find More. This displays a list of

available online accounts. Tap the account you want to download
and install it.

4 Enter your username and password, and tap Sign In.

Chapter 4 : Work with applications 51

5 Depending on the account, you may be presented with options for

which apps should download data from that account. For each app,
tap On or Off, and then tap Done.

Use the Accounts application to edit or delete an online account

• To change which applications are associated with the account: For

each app listed, tap On or Off.

• To edit the account information: Tap Change Login Settings, enter

the new username and password, and tap Sign In.

• To delete the account: Tap Remove Account. Tap Remove

Account again to confirm.

IMPORTANT If you delete an account from your phone using the Accounts app,

all data is removed from all apps on your phone associated with the account. The
account itself still exists online. For example, if you delete an Exchange account
using the Accounts app, all your Exchange data is removed from Email, Contacts,
Calendar, and Tasks. If you want to delete data only from one app served by the
account—for example, you want to delete the calendar events but keep the
contacts—simply turn that app off for that account.

View and work with notifications

Notifications show up at the bottom of the screen to notify you of new
voicemail and messages, upcoming appointments, missed calls, application
updates, and more. Some notifications also display app controls, such as
music playback controls, when you are not in the app itself.

If you change the username, email address, or password you use with an
online account, you need to enter the new information in the account
settings on your phone. You can do that from within one of the applications
associated with that account, or from the Accounts app.

1 Open Accounts .

2 Tap the account name.

3 Do one of the following:

• To change the account display name: Under Account Name, tap

the current name to highlight it, and enter the new name.

52 Chapter 4 : Work with applications

There are several kinds of notifications:

Banner alert: This is a notification that appears in a small strip at the

bottom of the screen. Some banner alerts appear as confirmation of an
action—for example, to confirm that text was selected or copied. Others
notify you of an item you can act on—for example, a missed call or an
incoming text message. For these alerts, if you do not tap the alert after a
few seconds, it becomes an icon in the lower-right portion of the screen. Tap
the bottom of the screen to display the alerts as dashboard items.

If the dashboard item has a number next to it, the number indicates how
many items are included in the notification—how many voicemail or email
messages you have, and so on.

Some dashboard items enable you to perform multiple actions. For example:

• On a calendar dashboard item, tap the calendar icon to open the Missed

Reminders list in Calendar, or tap the event name to display the
dashboard item as a pop-up notification.

• For a missed call, tap the icon to open your call history to the missed calls

list, or tap the missed call item to call back the number.

• If an item’s icon displays a number, tap the icon to open the associated

app to the list view (such as an Email inbox), or tap the item itself to open
that individual item (such as an email message).

To delete a dashboard item, throw it off the side of the screen.

Dashboard item: The dashboard provides an expanded view of all

notifications you can act on. For example, you can tap a voicemail
dashboard item to check your voicemail, or a calendar dashboard item to
open your calendar.

* Dashboard

Pop-up notification: This is a larger notification that you can act on right

away. Examples of pop-up notifications are incoming call notifications,
calendar appointment notifications, and alarms.

Chapter 4 : Work with applications 53

NOTE By default, if a banner alert or pop-up notification arrives when the screen

is off, the gesture area light pulses. You can turn this feature off (see Get

notifications when the screen is locked or off).

App controls: If you are listening to songs in Music and leave the app, the

music playback controls remain displayed at the bottom of the screen. This
lets you continue to manage music playback without having to go back into
the app.

54 Chapter 4 : Work with applications

Copy files and sync your personal data

You didn't buy your Palm® Pre™ 2 phone simply to
make calls; you bought it because it's also a handheld
computer with lots of the features and functions of
your desktop computer. One important feature that
your phone shares with your computer is that it has a
lot of storage space for your files and for your personal
data.

This chapter explains how to get these two kinds of
data—files and personal data—onto your phone.
Copying files to your phone is easy. Getting your
personal data onto your phone is also easy; you just
need to decide where you want that data to be stored
and how you want to access it.

In this chapter

56 Copy files between your phone and your computer
57 Overview: Get your personal data onto your phone
59 Transfer data from an old phone
59 Export data from a desktop organizer on your

computer
60 Get data from an online account in the cloud
61 Sync your desktop organizer and your phone

Chapter 5 : Copy files and sync your personal data 55

Copy files between your phone and your computer

Copy files and folders using USB Drive mode

You can copy any type of file from a computer to your phone, and from your
phone to your computer, by putting your phone in USB Drive mode. In this
mode, your phone appears as a removable hard drive to your desktop
computer.

After you copy a file to your phone, you can open the file if your phone has
an application that supports the file type. You can open many file formats for
photos, videos, and music; Microsoft Office files; and PDF files. You can also
copy ringtones that you download from your computer’s web browser.

IMPORTANT All files that you store on the USB drive of your phone are not

backed up to your Palm profile, and they cannot sync to any of your online
accounts. So be sure to keep a copy of all such files somewhere besides your
phone just in case you lose your phone or you must do a full erase of the info on
your phone. For example, from time to time, you may want to back up photos and
videos you recorded on your phone by copying them to a computer. Or you may
have purchased MP3 music on your phone and wish to enjoy it on another
playback device. Your photos and videos taken using your phone are stored in the
DCIM folder of your phone’s USB drive. Downloaded music files are stored in the
AmazonMP3 folder.

3 On a Windows computer, if the Found New Hardware wizard opens,

click Cancel to close the wizard.

4 Open My Computer (Windows XP), Computer (Windows

Vista/Windows 7), or the Finder (Mac), double-click the drive
representing your phone, and drag and drop files to your phone. The
drive displays folders that you can use to organize the files you copy.
You can also create your own folders.

NOTE If you copy ringtones to your phone, be sure to place them in the

ringtones folder on your phone’s USB drive. Photos and videos taken on the

phone are in DCIM > 100Palm.

5 End the connection safely—if you do not eject safely, your phone resets

when you disconnect the USB cable:

• On a Windows computer, right-click the drive representing your

phone and click Eject.

• On a Mac computer, from your desktop, drag the drive representing

your phone to the Tra s h . Trash changes to Eject.

6 Disconnect the USB cable from the computer when the USB drive

screen is no longer displayed on your phone.

Delete files and folders using USB Drive mode

BEFORE YOU BEGIN Before you copy files from your computer, make

sure you have enough storage space on your phone to fit the files. Open

Device Info and look at the Available field under Phone.

When your phone is in USB Drive mode, incoming calls go to voicemail; you
can’t make calls or use any other application until you complete step 5
below.

1 Connect your phone to your computer using the USB cable.

2 On your phone, tap USB Drive. On your computer, your phone

appears as a removable drive.

56 Chapter 5 : Copy files and sync your personal data

When your phone is in USB Drive mode, you can’t make or receive calls or
use other wireless features such as email or the web.

1 Connect your phone to your computer using the USB cable.

2 On your phone, tap USB Drive. On your computer, your phone

appears as a removable drive.

3 On a Windows computer, if the Found New Hardware wizard opens,

click Cancel to close the wizard.

4 Open My Computer (Windows XP), Computer (Windows

Vista/Windows 7), or Finder (Mac), double-click the drive
representing your phone, and delete the files or folders.

5 End the connection safely—if you do not eject safely, your phone resets

when you disconnect the USB cable:

• Your tasks (to-do list)

• Yo ur m em os /n o te s

On your computer, you typically store such personal data in organizer

®

software like Microsoft Outlook, Palm

Desktop by ACCESS, and the Mac’s

iCal and Address Book software.

• On a Windows computer, right-click the drive representing your

phone and click Eject.

• On a Mac computer, from your desktop, drag the drive representing

your phone to the Tra s h . Trash changes to Eject.

6 Disconnect the USB cable from the computer and the phone when

the USB drive screen is no longer displayed on your phone.

Copy music, photos, and videos using third-party software

Besides using USB Drive mode to copy your photos, videos, and DRM-free
music from your computer to your phone, you can also use solutions
available from third-party software developers (sold separately) that
facilitate the transfer of media files to your phone. For more information,
open the browser on your computer and go to palm.com/sync-solutions.

KEY TERM DRM-free: Describes a file that is not protected by Digital Rights

Management. DRM-free files can be copied as many times as you like and can be
played on your Pre 2 phone.

It’s also likely that you store some personal data in accounts that you created
on the web. These are called online accounts. Sometimes you’ll hear that
data stored in online accounts is stored “in the cloud”; that’s just another
way to say that your data is stored on a server that you access through the
Internet. For example, if you have a Google/Gmail or a Yahoo! account, you
have a contact list stored in the cloud. You may even use the calendars in
these accounts to keep track of your schedule, so you may also have
calendar events stored in the cloud.

Finally, you may have important phone numbers stored only on an old

®

phone. You no longer use that phone now that you have a Palm

Pre™ 2

phone, but you want those numbers on your new phone.

You want to be able to access all this data on your phone. This section
explains how you can do that. The actual how-to part of getting your
personal data on your phone is pretty simple. But before you take that step,
we recommend that you spend some time thinking about where you want
your personal data to be stored and how you want to access it.

On your phone and in the cloud: You can set up a sync relationship

between your phone and an online account in the cloud. This enables you to
create and change data in one place—on your phone or in the online
account—and have it show up in both places.

Overview: Get your personal data onto your phone

Your personal data consists of the following:

• Your contact list (names, phone numbers, street and email addresses)

• Your calendar events

On your phone and on your computer: You can set up a sync relationship

between your phone and selected desktop organizers. Different kinds of
sync relationships are possible using third-party solutions. This enables you
to create and change data in one place—on your phone or in the desktop
organizer—and have it show up in both places.

On your phone only: Store and create contact and calendar data in your

Palm profile account. It’s backed up to your Palm profile on Palm’s servers.
You cannot create or change data except on your phone.

Chapter 5 : Copy files and sync your personal data 57

your Google online account. The remaining personal data that you create

NOTE Data that you store in your Palm profile account cannot be accessed

anywhere but on your phone. Palm profile account data is backed up daily to
Palm’s servers, where your data is stored in encrypted form. No one, not even you,
can see that data on Palm’s servers.

on your phone—tasks and memos—are automatically backed up as part of
your Palm profile.

Use the following table to review your options. Then click the link to learn
how to complete the solution you choose for your personal data.

For further information about getting personal data onto your phone, see

palm.com/migrate-webOS.

These solutions are not mutually exclusive. Do what works best for you. You
could potentially use all these solutions. You could, for example, sync several

What does Palm recommend? We recommend that you set up a Google

account and move your contacts and calendar data to the cloud. That way,
you can access, create, and change your data both on your phone and in

®

Table 1. Data transfer and synchronization solutions for Palm

webOSTM phones

online accounts, including an Exchange account; sync data with a desktop
organizer using a third-party solution; and store and create new data in your
Palm profile account.

My personal data is here I want to access data here Do this Learn how here

Online account (Google, Yahoo!,

My phone and my online account Set up the online account on your phone See Manage online

Facebook, and so on)

Corporate Exchange account My phone and Outlook/other

Set up an online account for Exchange on your phone See Manage online
corporate email app on my
computer

Desktop organizer software—
and I want to stop using it

My phone and maybe elsewhere Export your personal data from the desktop organizer and add

it to an account on your phone, either an online account

(accessible in the cloud) or your Palm profile account

(accessible only on your phone)

Desktop organizer software—
and I want to keep using it

My phone and my desktop
organizer

Set up a sync relationship between the phone and your

desktop organizer using a third-party solution

An old phone My phone and maybe elsewhere Work with your wireless service provider to transfer data from

the old phone to an account on your new phone, either an

online account (accessible in the cloud) or your Palm profile

account (accessible only on your phone)

Nowhere—I just want personal
data on my phone

My phone Create new contacts and new calendar events in your Palm

profile account

accounts

accounts

See Export data from a

desktop organizer on your
computer

See Sync your desktop

organizer and your phone

See Transfer data from an

old phone

See Backup

58 Chapter 5 : Copy files and sync your personal data

Transfer data from an old phone

BEFORE YOU BEGIN If you want the data from your old phone to be

transferred to an online account, be sure you set up that account on the web
and on your phone first.

1 On your computer, create an account on the Google website (go to

gmail.com) or in Exchange (speak to an IT person at your company).

2 Set up the same account on your phone (see Manage online

accounts).

BEFORE YOU BEGIN If you want the data from your desktop organizer to

be transferred to an online account, be sure you set up that account on the
web and on your phone first.

• On your computer, create an account on the Google website (go to

gmail.com) or in Exchange (speak to an IT person at your company).

• Set up the same account on your phone (see Manage online accounts).

Otherwise, your data must be transferred to your Palm profile account (see

What is a Palm profile?).

1 On your computer, go to palm.com/migrate-webOS.

2 Click the link for transferring Contacts/Calendar data from a desktop

organizer.

3 Read the instructions and follow the links to download the Data

Transfer Assistant.

3 Go to a Verizon Wireless store and ask a support agent for help in

transferring data from your old phone. When you're ready to transfer
data from your old phone, be sure to tell the agent which account to
transfer the data to.

Export data from a desktop organizer on your computer

About the Data Transfer Assistant (DTA)

The DTA enables you to do a one-time, one-way export of data from
selected desktop apps to your Pre 2 phone through the USB cable included
with your phone. After the data is on your phone, you can select the account
you want to import the data to.

IMPORTANT The DTA is not synchronization software. It is meant to be used

once per desktop app, to export your info from the desktop app to an account on
your phone.

Chapter 5 : Copy files and sync your personal data 59

These are the desktop apps that the DTA works with, and the data that the
DTA transfers to your phone:

Table 2. DTA: application data transferred

Operating
System

Desktop
application

Contacts Calendar Tasks/ To

dos

Memos/

Notes

NOTE You cannot use the DTA to transfer Calendar and Contacts to a Yahoo!

account. Instead, you must use the upload tool provided by Yahoo!. Data is
transferred from your computer to Yahoo.com, and then from Yahoo.com to the
phone. Data is not transferred from the phone to Yahoo!. For more information, go
to palm.com/migrate-webOS.

Windows
XP or

®

, or

Vista
Windows

Outlook 2003,
2007, or 2010

Palm Desktop √√√√

√√√√

7

Mac OS

10.5

Address Book √
iCal √√

Note the following:

• If you use a desktop organizer that is not listed in the table, go to

palm.com/migrate-webOS and click the link for transferring

Contacts/Calendar data from “somewhere else”.

• Depending on the amount of data you are transferring, it can take up to an

hour to complete the transfer of your data.

• Do not use the DTA to transfer data from a copy of Outlook that is

associated with Exchange ActiveSync, which wirelessly syncs data
between your phone and an Exchange server (see Manage online

accounts).

• The DTA is compatible with Palm Desktop versions 4.14e, 4.2, 6.2, and

6.22. If your version of Palm Desktop is not one of these, you can
download version 6.2 for free from palm.com/desktop. Install it, sync with
your old Palm device, and then use the DTA to transfer your data.

• If you use Palm Desktop on the Mac, you can export your contacts,

calendar events, and To do items into Address Book and iCal. Then use
the DTA to transfer your data. For more information, go to

palm.com/migrate-webOS.

Get data from an online account in the cloud

If you are already using Google, Facebook, Yahoo!, and/or Exchange to
manage your calendar and contacts, then all you need to do to sync data to
your phone is set up one or more of these accounts on your phone. The data
syncs automatically. See Manage online accounts for information on how to
create an online account on your phone.

Table 3. Online account sync table

Set up your Pre 2 phone to
sync with...

Google Contacts and calendar events

To sync this data...

60 Chapter 5 : Copy files and sync your personal data

Exchange Contacts, calendar events, and tasks

Yahoo! Contacts and calendar events

Facebook Contacts and calendar events

NOTE Changes you make in your Yahoo! or Facebook account on the web show

up on your phone. There's nothing you have to do. You cannot, however, change
Yahoo! or Facebook contacts and calendar events on your phone.

Sync your desktop organizer and your phone

If you want to continue using a desktop organizer to store your contacts,
calendar events, and tasks—iCal and Address Book on the Mac, or desktop
Outlook
choices:

• Sync directly with your desktop organizer, avoiding the web completely.

• Sync your desktop organizer with Google on the web, and then sync

Both choices require you to use a third-party solution (sold separately). Go
to palm.com/sync-solutions to learn more about these third-party solutions.

®

or Palm® Desktop by ACCESS on Windows—you have two

Google with your phone.

If you prefer to sync your Pre 2 phone directly to your computer without
going through the web, using Wi-Fi, Bluetooth technology, or your phone’s
USB cable, you can download a third-party application (sold separately) that
enables synchronization of your phone directly to your desktop.

1 Go to palm.com/sync-solutions to learn about third-party applications

that enable you to sync your phone with your computer.

2 Follow the instructions given by the third-party vendor to install the

app on your computer.

NOTE You may also have to install another part of the application on your phone.

Follow the instructions of the third-party vendor.

Sync your desktop organizer to Google, and Google to your phone

Sync directly with your desktop organizer

Download and install a third-party application (sold separately) that can
sync your desktop app to Google. Your desktop app syncs with your Google
account, and your phone also syncs with Google.

1 On your computer, set up an account on the Google website if you

don't already have one (go to gmail.com).

Chapter 5 : Copy files and sync your personal data 61

2 Set up your Google account on your phone. See Manage online

accounts.

3 Install a third-party application on your computer that enables you to

sync with Google. Go to palm.com/sync-solutions to learn about
available third-party sync solutions.

4 Follow the instructions of the third-party app to sync the data in your

desktop app with Google. The next time Google syncs with your
phone, your data appears on your phone.

62 Chapter 5 : Copy files and sync your personal data

Phone

Yo ur P a l m® Pre™ 2 phone enables you to effectively
manage multiple calls. You can answer a second call,
swap between calls, and set up a three-way
conference call. Use Just Type to make a call by typing
your contact’s first and last initials.

You can also work with other applications while on a
call. Your Palm

®

Pre™ 2 phone helps you to do all these

tasks with ease.

In this chapter

64 Make calls
68 Receive calls
69 Use voicemail
69 What can I do during a call?
73 What’s my number?
73 View your call history
74 Work with favorites
76 Save a phone number to Contacts
76 Use a phone headset
78 Customize phone settings

Chapter 6 : Phone 63

Make calls

For information on turning the phone off and back on, see Turn the phone

on/off.

* These indicate that the phone is on.

Dial by contact name using Just Type

1 Display Card view (see Display all open applications (Card view)) or

open the Launcher (see Open an application in the Launcher).

2 Begin typing the contact first or last name, or initials.

* These indicate that the phone is off (airplane mode).

64 Chapter 6 : Phone

3 Tap one of the contact’s phone numbers to dial it. If only the contact

name appears, tap the name to display the phone numbers for that
contact, and tap the number.

Dial using the onscreen dial pad

The onscreen dial pad is useful when you need to dial numbers that are
expressed as letters and when you need large, brightly lit numbers that you
can tap.

1 Open Phone .

2 Tap the dial pad numbers to enter the number.

2 When you finish entering the number, press Enter or tap the

number to dial.

TIP If you turn off the preference to show contact matches in the dial pad (see

Turn contact match display on/off), this changes how you dial using the keyboard

in the Phone application. In Phone, after you enter the number with the keyboard,
tap the onscreen dial icon to dial.

Dial a favorite

See Create a favorite for instructions on creating a favorite.

1 Open Phone .

2 Tap .

3 Tap to d ia l.

TIP Press Backspace or tap the onscreen backspace icon (at the top of the screen,

to the right of the number you entered) to delete numbers one at a time. Tap and
hold the icon to delete all the numbers.

TIP You can paste numbers copied from other applications—for example, from an

email message or a memo—into the dial pad.

TIP To enter +, tap and hold 0 onscreen.

Dial using the keyboard

1 In the Launcher, Card view, or Phone, use the keyboard to enter the

number. You do not need to press Option to enter numbers, *,
or #.

3 Tap the favorite. The call is made using the default number you

selected for that favorite.

Chapter 6 : Phone 65

Dial using a speed dial

See Assign a speed dial to a contact for instructions on creating a speed dial.

• In the Launcher, Card view, or Phone, press and hold the speed-dial key

you assigned to the number.

Dial by contact name in the Phone application

See How do I add names and other info into Contacts? for instructions on
adding contacts to your phone. You can also look up and dial contacts using
Just Type (see Dial by contact name using Just Type).

NOTE If you set up a Skype account on your phone, see Dial a Skype contact for

information on calling Skype contacts.

3 Tap the number.

1 Open Phone .

2 Using the keyboard, enter a name or initials until the contact you want

appears. Note the following:

• If you press E, R, or any other key that displays both a letter and a

number, you see both matching names and numbers onscreen.

• If your company uses Microsoft Exchange Server with a Global

Address List (GAL), entering the contact search information returns
matching results from the GAL as well. GAL results appear with the

icon next to the name.

TIP If you do not want contact matches to appear when you type a number on

the keyboard, you can turn off the Show Contact Matches preference (see Tu r n

contact match display on/off). When this preference is off, you can still dial by

contact name in the Phone application. After opening Phone, tap the contact list
icon to the right of “Enter name or number.” Type the contact name or initials, and
tap the number when it appears.

Redial the last number dialed

1 Open Phone .

2 Tap . When the contact name or number appears at the top of the

screen, tap again to dial.

66 Chapter 6 : Phone

Dial a Skype contact

If you set up a Skype account on your phone (see Sign in to or create a

Skype account), you can use Skype to call other Skype users.

To call a Skype contact, you must have an entry for the person in Contacts
with a Skype ID (see Contacts). Calls to other Skype users are free of charge.

TIP To check if you have a Skype credit balance, do the following: Open Phone,

open the application menu, and tap Skype Credit Balance. If you don’t see this
menu item, it means you are not logged into your Skype mobile account. Do this
instead: Open Phone, open the application menu, and tap Preferences &

Accounts. Under Accounts, tap Skype, and tap Sign In. Your Skype credit

balance appears under Skype Credit.

1 Open Phone .

NOTE You can participate in a conference call, but you cannot initiate a Skype

conference call from your phone.

1 Open Phone .

2 Using the keyboard, enter a name or initials until the contact you want

appears.

3 Tap the Skype ID you want to call.

Use Skype to dial an international number

If you set up a Skype account on your phone (see Sign in to or create a

Skype account), you can use Skype to make international calls. The numbers

you call do not need to be associated with a contact.

You can choose to use Skype for all international calls, or to be prompted
whether to use Skype or your Verizon Wireless account for a given call (see

Set your international dialing method).

Calls to international numbers are subject to Skype charges and require a
Skype credit balance.

2 Enter the number you want to call using any of the ways to dial listed

in the previous sections.

3 Tap .

4 If prompted, select Skype mobile as the service you want to use to

make the call.

Dial your national emergency number

To dial 911, do the following:

1 Press power to wake up the screen if needed.

2 Drag up to unlock the screen if needed.

3 Do one of the following:

• If Secure Unlock is not on (see Set options for unlocking the screen),

tap the center of the gesture area to display Card view if Card view is
not displayed. Enter the emergency number, and tap the number to
dial. You don’t have to press Option to enter numbers.

• If Secure Unlock is on, tap Tap to dial emergency call, and then tap
Emergency call. Edit the displayed number if needed, and then tap

to dial.

NOTE If the phone is turned off (that is, if it’s in airplane mode), you don’t have to

turn it on. It automatically tries to connect to a network to make the call.

Chapter 6 : Phone 67

Dial from another application

Answer a call

If a phone number appears in another application as an underlined link, you
can begin dialing the number directly from that application. For example,
you can dial phone numbers that appear in web pages; in messages (email,
text, or multimedia); or in notes to calendar events.

1 If a phone number appears as an underlined link, tap the number. This

displays the dial pad with the number already entered.

2 Tap to d ia l.

In Messaging, you can dial a contact from a conversation by tapping Te x t or
the IM account name in the upper-right corner of the screen to open a list of
phone numbers you have for that contact, and then tapping next to the
number you want to call.

Receive calls

If you want to answer calls, your phone must be on. This is different from
having only the screen turned on (see Turn the phone on/off). When your
phone is off, your calls go to voicemail.

Do one of the following:

• If the screen is on when the phone starts ringing, tap .

• If the screen is off, drag up to unlock the screen and answer the call.

• If a headset is attached, press the button on the headset.

You can pick the ringtone for incoming calls (see Select a file from the

ringtones folder as a ringtone). You can set a ringtone for individual contacts

as well (see Add a ringtone to a contact).

68 Chapter 6 : Phone

TIP You can see a photo of the person calling you by assigning a caller ID photo.

See Add a photo to a contact.

TIP If you miss a call, a notification appears at the bottom of the screen. Tap the

notification to open the missed call dashboard item. On the dashboard item, tap
the name or number to call the person back, or tap the icon on the left to open
your call history to the missed calls list (see View your call history).

Silence the ringer on an incoming call

When you silence the ringer on an incoming call, you can answer the call or
let it ring through to voicemail.

Do one of the following:

Listen to voicemail messages

• Press power .

• Press volume.

• Slide the ringer switch off (red means off). This silences the ringer and

any notification sounds. These sounds remain off until you slide the ringer
switch back on. Other sounds, such as music and video playback, are not
affected by sliding the ringer switch off.

Ignore a call

To send a call immediately to voicemail, do one of the following:

• Tap .

• Press power twice.

To reply to a caller who is in your Contacts list after you ignore a call, tap the
ignored call notification. This opens the caller’s contact entry, where you can
select a reply method. To reply to a caller who is not in your Contacts list, go
to your call history (see View your call history).

Use voicemail

Set up voicemail

1 Do one of the following:

• In the Launcher, Card view, or Phone, press and hold 1 .

• Tap a voicemail notification at the bottom of the screen.

• Open Phone . Then tap .

• Open Phone . Then tap and hold 1 onscreen.

2 Follow the voice prompts to listen to your messages.

What can I do during a call?

Your phone offers many advanced telephone features, including call waiting
and three-way conferencing. These features depend on your service plan.
Contact Verizon Wireless for more information.

While you’re on a call, info about the call appears on the call screen. When
you’re on a call, you can open other applications and work in them, and you
won’t lose your call. See Open applications.

If you created a reminder in the contact info of a caller, the reminder appears
as a notification when you make a call to or receive a call from the person.
See Assign a reminder message to a contact.

1 Do one of the following:

• In the Launcher or Card view, press and hold 1 . When the search

results screen appears, continue holding 1 until the Phone
application appears.

• In Phone, press and hold 1 .

• In Phone, tap .

2 Follow the voice prompts to set up your voicemail.

NOTE If you hold the phone up to your ear while you’re on a call, the screen goes

dark to prevent your accidentally tapping an item on the screen. This is normal
behavior. See Why the screen goes dark for more information.

Chapter 6 : Phone 69

Manage a call

Do any of the following:

• Put the call on speakerphone: Tap .

• Mute the microphone so you can’t be heard: Tap .

TIP You don’t need an on-hold button to put a call on hold. Just tap the mute icon

to mute your end of the line.

* Vo l um e

DID YOU KNOW? You can send and receive text messages during a call. This is

a great way to stay connected with friends and colleagues during a long call (see

Create and send a text or multimedia message).

End a call

• Tap .

• Minimize the call screen to a card, and throw the card off the top of the

screen.

• If a headset is attached, press the button on the headset.

• Open the dial pad to enter numbers for navigating phone trees,

responding to prompts, and so on: Tap .

• Add a call: See Make a second call.

• Adjust call volume: Press Vol um e.

70 Chapter 6 : Phone

Use another application while on a call

While you’re on a call, you can use many other applications on your phone,
for example, the personal information applications (Contacts, Calendar, and
so on). You can also send and receive text messages. But when you’re on a
call, you can’t use the Verizon Wireless network to make a data connection.
So if you want to browse the web or send and receive email or IM
messages during a call, you must connect to a Wi-Fi network (see Wi-Fi).

NOTE You can’t send or receive multimedia messages using a Wi-Fi network.

1 While on a call, do one of the following:

Table 1. Options for managing multiple calls

• Display Card view (see Display all open applications (Card view))

and begin typing the name of the app.

• Open the Launcher (see Open an application in the Launcher).

• Open Quick Launch (see Open an application in Quick Launch).

2 Tap the application to open and work in it.

3 Tap the call notification at the bottom of the screen to return to the call

screen.

Make a second call

1 While on a call, tap . This does not mute the microphone or put the

first call on hold.

2 Dial the second call.

Answer a second call (call waiting)

When a second call notification appears, tap . The first call is put on hold.

First call Second call Options Ending the call

Outgoing Outgoing When you make

the second call, the
first call is put on
hold. You can talk
to the second
person only, or put
the two calls into
three-way
conference (see

Make a conference
call).

Outgoing Incoming You can switch

between the two
calls (see Switch

between two calls).

When you make
one call active, the
other call is put on
hold.

When you end the call
(see End a call), you hang
up both calls. This is true
whether you are talking to
the second person only, or
have joined the calls into
conference.

Alternately, you can ask
one of the callers to hang
up so you can continue to
talk to the other person.

When you end the call
(see End a call), you hang
up both calls. If the
incoming call was on hold,
you automatically get a
call back from that
number.

If either person hangs up,
you can continue to talk to
the other person.

Manage multiple calls

If you are on a call and make or answer a second call, you can switch
between the calls or put the calls into a three-way conference, depending on
the situation. This table describes the different ways you can manage
multiple calls.

Incoming Incoming You can switch

between the two
calls (see Switch

between two calls).

When you make
one call active, the
other call is put on
hold.

When you end the call
(see End a call), you hang
up both calls. You
automatically get a call
back from the number
that was on hold.

If either person hangs up,
you can continue to talk to
the other person.

Chapter 6 : Phone 71

Table 1. Options for managing multiple calls

First call Second call Options Ending the call
Incoming Outgoing When you make

the second call, the
first call is put on
hold. You can talk
to the second
person only, or put
the two calls into
three-way
conference (see

Make a conference
call).

When you end the call
(see End a call), you hang
up both calls.

Alternately, you can ask
one of the callers to hang
up so you can continue to
talk to the other person.

Switch between two calls

You can switch between calls only if the second call is incoming.

• Tap to put the active call on hold and switch to the other call.

For example, in the screen shown here, the call on the top of the screen,
555-7592 is currently on hold. The call on the bottom of the screen,
555-0237, is the active call—the caller you’re talking to. To switch between
the two, so that you switch to talking to 555-7592, tap . Just remember to
tap to switch between the two calls.

See Manage multiple calls for options on working with and ending multiple
calls.

Make a conference call

If you make an outgoing call, you can make a second call and create a
three-way conference call, provided that the service is available in your area.
Please contact Verizon Wireless for more information. Additional charges
may apply, and minutes in your mobile account may be deducted for each
call you make.

72 Chapter 6 : Phone

1 Make a call, and then make a second call. This is the limit of conference

callers. Check your service plan about conference calls.

2 Tap to create the conference call.

See Manage multiple calls for options on working with and ending a
conference call.

Look up or send a message to a contact

2 Open the application menu and tap Preferences & Accounts. Your

phone number appears at the top of the Phone Preferences screen.

TIP You can also see your phone number by opening Device Info. The number

appears as the first entry under Phone.

When you’re on a call with a contact, tap the contact name to see the
person’s information in Contacts. With the contact entry open, you can do
the following:

• Tap to send the contact a text message. For example, if the contact is

on hold while you’re having a long conversation with a second caller, you
can send the contact a text stating you’ll call him or her back.

• Ta p Edit to edit the contact entry. For example, if a contact gives you his

or her new email address while you’re talking, you can enter the address
during the call.

What’s my number?

1 Open Phone .

View your call history

Your call history is more than just a log. It’s also a place where you can dial a
number, send a text message, and save or view contacts.

1 Open Phone .

2 Tap .

Chapter 6 : Phone 73

3 Do any of the following:

• To switch the types of calls displayed: Tap All Calls or Missed Calls.

• To call a number: Tap the number.

• To display other options for the contact or number: Tap the contact

icon or the contact picture to the right of the number.

• To send a text message: Tap .

• To save the number to Contacts: Tap Add to Contacts (see Save a

phone number to Contacts).

• To view a contact entry: Tap View Contact.

DID YOU KNOW? The additional options display includes the time and type

(incoming, outgoing, missed) of the call. If a call history entry collapses multiple
calls, the additional options show information for each call.

Work with favorites

You can quickly reach your closest contacts by phone, email, or text/
multimedia message by designating them as favorites. Creating a favorite
from a contact lets you view and touch base with that contact in just a few
taps.

For instructions on calling a contact you designate as a favorite, see Dial a

favorite.

DID YOU KNOW? If a call history entry displays a number next to the contact

picture or icon, this indicates that you made and/or received multiple calls to or
from that phone number or contact in the same day. If you had calls to or from a
contact using more than one of that contact’s phone numbers, all calls are
collapsed into a single entry, and the most recently used phone number is
displayed.

• To delete a call history entry: Throw the entry off the side of the

screen. Tap Delete to confirm.

• To clear the call history: Open the application menu, tap Clear Call

History, and tap Clear Call History to confirm.

4 If you displayed additional options for the contact or number, do any of

the following:

• To call an alternate number for a contact: Tap the number.

74 Chapter 6 : Phone

Create a favorite

You can also create favorites in Contacts (see Create a favorite).

1 Open Phone .

2 Tap .

3 Ta p Add Favorite, search for the contact, and tap the contact when

the name appears.

4 If the contact has more than one phone number, tap the number you

want to set as the favorite. When you call the favorite, the call is made
using this number.

3 Tap the contact photo or contact icon to the right of the favorite

name.

4 Do one of the following:

• To call the favorite using a different number: Tap the number.

• To send the favorite a text/multimedia message: Tap .

• To view the favorite’s contact entry: Tap View Contact.

Add a phone number to a favorite

If you create a favorite in Contacts, but the contact does not have a phone
number associated with it, you can add a phone number to the favorite in
Phone.

1 Open Phone .

2 Tap an d t ap th e f avo ri te.

3 Enter the number, and tap to select the phone number type (see

Create a contact for information).

View favorite details

From the favorites list, you can dial a different phone number for that
contact, send a message, or view the favorite’s contact entry.

TIP In the favorites list, you can change the order of any favorite with an assigned

default number (see Create a favorite and Set or change the default number for a

favorite) by tapping and dragging. So you can put the people you call most at the

top of the list.

1 Open Phone .

2 Tap .

4 Ta p Done.

NOTE You can enter more than one phone number for the favorite here. If you

do, you need to set one of the numbers as the default (see Set or change the

default number for a favorite).

Set or change the default number for a favorite

If you create a favorite in Contacts, but the contact has more than one
phone number associated with it, you need to set the default number for the
favorite in the Phone app.

Also follow these steps if you want to use a different number as the default
number for a favorite.

Chapter 6 : Phone 75

1 Open Phone .

1 Do one of the following:

2 Tap .

3 Do one of the following:

• To set a default number: Tap the favorite.

• To change the default number: Tap the contact photo or contact

icon to the right of the favorite name, and tap Change Default

Number.

4 Tap the number you want to use.

Remove a contact from the favorites list

When you remove a contact as a favorite, you do not delete the contact
itself. The contact no longer shows up as a favorite in Phone, Contacts,
Email, Messaging, or Just Type search results.

1 Open Phone .

2 Tap .

3 Throw the favorite off the side of the screen. Tap Delete to confirm.

• If you enter a phone number in Just Type that is not associated with

a contact, tap Add to Contacts.

• Before dialing a number you entered in the dial pad, tap Add to

Contacts.

• During a call, tap at the top of the screen.

• After a call, from the dial pad, tap . Tap the contact icon to

the right of the number, and tap Add To Contacts.

2 Tap one of the following:

Add New Contact: Create a new contact for the phone number.

Add To Existing: Tap the contact you want to add the phone

number to.

Use a phone headset

You can connect the headset that came with your phone or another 3.5mm
headset (sold separately) for hands-free operation.

TIP You can also remove a contact as a favorite from within the Contacts app (see

Remove a contact from favorites).

Save a phone number to Contacts

You can save the number from an incoming or outgoing call to an existing
contact, or create a new contact for the number. If an incoming call uses
caller ID blocking, you cannot save the number.

76 Chapter 6 : Phone

WARNING If driving while using a phone is permitted in your area, we

recommend using a headset or hands-free car kit (sold separately). However, be
aware that use of a headset that covers both ears impairs your ability to hear other
sounds. Use of such a headset while operating a motor vehicle or riding a bicycle
may create a serious hazard to you and others, and may be illegal. If you must use
a stereo headset while driving, place a speaker in only one ear. Leave the other ear
free to hear outside noises, and use the headset only if it is legal and you can do so
safely.

Use a wired headset

Your phone works with headsets that have a 3.5mm connector (look for
three colored bands on the plug). When in doubt, ask the third-party
headset manufacturer if the product is compatible with your phone. If you
hear a headset buzz or poor microphone performance, your headset may be
incompatible with your phone.

1 Connect the headset. While on a call, the icon changes to .

2 The button on the headset performs different actions depending on

the headset model and what’s happening on the phone. Press the
button once to perform any of the following tasks supported by your
particular headset:

• Answer an incoming call.

• Respond to call waiting.

• Hang up a single active call or all calls on a conference call.

• Switch between calls if there is one active call and one call on hold.

3 If you want to stop using the headset, do any of the following:

• To switch from the headset to your phone’s speakerphone: Tap

and tap Speaker.

• To switch from the wired headset to a previously paired Bluetooth

hands-free device: Tap and tap the device name.

• To use your phone without the headset: Disconnect the headset.

®

After you set up a connection with a Bluetooth headset or hands-free car kit,
you can communicate using that device whenever it is within range and the
Bluetooth feature on your phone is turned on. The range can vary greatly,
depending on environmental factors. The maximum is about 30 feet (10
meters).

NOTE You can use a stereo (A2DP-enabled) Bluetooth headset or speakers to

listen to music files on your phone. You cannot, however, use a mono Bluetooth
headset to listen to music files.

1 Open Bluetooth .

2 If the Bluetooth setting at the top of the screen is off, tap Off to switch

the Bluetooth feature from Off to On.

3 Ta p Add device.

4 In Ty pe , make sure Audio is selected.

5 Ta p t he dev ic e n am e.

6 To use a Bluetooth device with your phone, follow the instructions that

came with the Bluetooth device.

7 To switch to another Bluetooth device while on a call: Tap and tap

the new device name. You can also tap Handset or Speaker to use
your phone without the headset.

Set up and use a Bluetooth® hands-free device

Your phone is compatible with many headsets and car kits (sold separately)
enabled with Bluetooth
Stereo (with AVRCP media controls).

®

wireless technology version 2.1, with EDR and

TIP If you make a Bluetooth connection with a car kit, you might get a notification

on your phone asking if you want to upload contacts to the car kit. Tap Allow to
upload contacts. If you later want to delete the contacts from the car kit, check the
car kit documentation for instructions.

For more information on using the Bluetooth feature on your phone, see

®

Bluetooth

wireless technology.

Chapter 6 : Phone 77

Customize phone settings

Use Phone Preferences to customize phone settings.

Turn contact match display on/off

By default, when you have the dial pad displayed but you’re using the
keyboard to enter a phone number, both numbers and letters appear and
your phone performs a search of matching names in Contacts. If you turn off
this preference, typing on the keyboard with the dial pad displayed enters
numbers only, and no search is done in Contacts.

1 Open Phone .

3 In Show Contact Matches, tap On or Off.

TIP If you turn off the Show Contact Matches preference, you can still perform a

contact search in the Phone application. After opening Phone, tap the contact list
icon to the right of “Enter name or number.” Type the contact name or initials, and
tap the number when it appears.

Turn the international dialing auto-prefix feature on/off

When the international dialing preference is on, your phone automatically
adds the correct international dialing prefix and country code to any 10-digit
U.S. or Canadian number. You should turn this feature on when you are
traveling outside the U.S. or Canada. When the feature is on, you can simply
enter a 10-digit number or dial a contact with a 10-digit number, and the call
goes through correctly. The preference does not work with 7-digit numbers.

1 Open Phone .

2 Open the application menu and tap Preferences & Accounts.

3 In International Dialing, tap Off to switch international dialing from

Off to On.

4 Begin typing the name of the country you are currently located in, or

scroll the list to find it.

5 Tap the country when it appears.

NOTE Your Pre 2 phone supports only International CDMA Roaming. Refer to

verizonwireless.com/global for a complete list of the over 40 countries in which

your Pre 2 phone is Global Ready.

2 Open the application menu and tap Preferences & Accounts.

78 Chapter 6 : Phone

Set your international dialing method

If you have a Skype account (see Sign in to or create a Skype account), you
can set whether your phone dials international calls using your Verizon

Wireless account or your Skype account. Alternately, you can select to be
prompted for the account to use each time you make a call.

1 Open Phone .

2 Open the application menu and tap Preferences & Accounts.

3 In Use, tap one of the following:

• To use your Verizon Wireless account for international calls: Tap

Carrier.

• To use your Skype account for international calls: Tap Skype mobile.

• To see a prompt asking you which method you want to use every

time you make an international call: Tap Always Ask.

Sign in to or create a Skype account

5 Do one of the following:

• To sign in to your existing Skype account: Tap Sign In. Enter your

Skype name and password, and then tap Sign In. You’re done with
this procedure.

• To create a new account: Tap Create Account and continue with

step 6.

6 Ta p Accept to agree to Skype’s terms and conditions.

7 Enter the following details:

• Full Name: Enter your full name.

• Skype Name: Enter a name that you will use to identify yourself to

other Skype users.

• Password: Enter a password and then enter it again.

• Email Address: Enter your email address and then enter it again.

If you have a Skype account, you can sign into the account in Phone
preferences. You need to be signed in to call and chat with Skype contacts.
You can also sign in to a Skype account in Accounts (see Manage online

accounts), Messaging (see Sign in to an IM account), or Contacts (see
Customize Contacts).

If you don’t have a Skype account, you can create one on your phone in
Phone preferences, Accounts (see Use the Accounts application to set up an

online account), Messaging (see Create a Skype account), or Contacts (see
Customize Contacts).

1 Open Phone .

2 Open the application menu and tap Preferences & Accounts.

3 Under Accounts, tap Add An Account.

4 Ta p Skype mobile.

8 Ta p Create Account.

TIP If you change your Skype username or password, you need to edit the

account information on your phone. Open Phone, open the application menu, and
select Preferences & Accounts. Under Accounts, tap Skype mobile. Under

Login Settings, enter your new username or password, and then tap Sign In.

Set permissions for incoming Skype calls

If you have a Skype account, you can select whether to receive incoming
calls from any Skype member, or from people in your Skype contacts only.

1 Open Phone .

2 Open the application menu and tap Preferences & Accounts.

3 Under Accounts, tap Skype mobile.

4 Under Allow Skype Calls From, tap Anyone or Only My Skype

Contacts.

Chapter 6 : Phone 79

Set DTMF tone length

DTMF tones are the tones that are sent across the network when you press
a key while on a call—for example, when you enter a password. You can set
the tone length to be short or long.

dial your co-worker’s five-digit extension (51122), your phone automatically
dials the whole number: 1-408-555-1122.

Set roaming and data usage preferences

1 Open Phone .

2 Open the application menu and tap Preferences & Accounts.

3 In DTMF Tones, tap Short or Long, and then tap the option you want.

Use dialing shortcuts

Dialing shortcuts add a prefix at the beginning of a number, so you can dial
an extension instead of the whole number.

1 Open Phone .

2 Open the application menu and tap Preferences & Accounts.

3 Under Dialing Shortcuts, tap Add new number.

4 Set the following:

When I Dial: Tap this field and select the number of digits you need to

enter to have your phone add a dialing prefix.

Use This Dialing Prefix: Enter the prefix to be added at the beginning

of the dialed number. The combination of prefix and digits you enter
must add up to a complete phone number.

5 Ta p Done.

Use roaming and data usage preferences to set options for using your phone
in your home network and while roaming. For example, you can set options
to prevent placing a call or making a data connection while roaming, so that
you avoid extra charges.

1 Open Phone .

2 Open the application menu and tap Preferences & Accounts.

3 Under Network, set any of the following:

Voic e Netwo r k : Ta p Verizon On l y to allow phone calls only when

you are on the Verizon Wireless network, or tap Automatic to allow
roaming on other networks.

NOTE On some phones, the Voice Network list might display several Automatic

options: Automatic–1, Automatic–2, and so on. If you see these options, contact
Verizon Wireless to find out which option to select.

Data Roaming: Set whether to allow web browsing, email,

multimedia messaging, and instant messaging when you are roaming.
This option appears only if you have set Voi ce Network to

Automatic.

Data Usage: Set whether to turn data services—web browsing, email,

multimedia messaging, and instant messaging—On or Off.

Example: A complete phone number in your company’s phone system has

11 numbers, for example, 1-408-555-1122. When dialing from a phone that’s
part of the system, you need to dial only the last five digits (51122). When
you create a dialing shortcut on your phone, you select “5 digit numbers” for

When I Dial and enter “140855” in Use This Dialing Prefix. So when you

80 Chapter 6 : Phone

TIP If your phone battery is low and you need to conserve power to make or

receive calls, turn data services off to help extend battery life.

Turn TTY/TDD on/off

A TTY (also known as TDD or text telephone) is a telecommunications
device that allows people who are deaf or hard of hearing, or who have
speech or language disabilities, to communicate by telephone. Your phone
is compatible with select TTY devices.

You can connect a TTY/TDD machine to your phone using the headset
jack. Check with the manufacturer of your TTY device for connectivity
information. Be sure that the TTY device supports digital wireless
transmission.

When TTY/TDD is turned on, the icon appears in the title bar.

1 Connect a TTY/TDD device to your phone using the headset jack.

2 Open Phone .

3 Open the application menu and tap Preferences & Accounts.

4 In TTY/TDD, tap On or Off.

Chapter 6 : Phone 81

82 Chapter 6 : Phone

Email, text, multimedia, and instant messaging

Enjoy the ease and speed of keeping in touch with
friends, family, and colleagues anywhere you can
access the Verizon Wireless data network or a Wi-Fi
network. You can send and receive attachments as
well.

And keep the Messaging app in mind for times when
you need to send a short text, multimedia, or instant
message to a mobile phone number—especially
handy when you’re in a meeting that’s running late.

In this chapter

84 Email
96 Messaging

Chapter 7 : Email, text, multimedia, and instant messaging 83

Email

How do I send and receive email on my phone?

Use the Email application on your phone to access the many email accounts
you have: company (like Exchange), ISP (like Earthlink or Comcast), and
web-based (like Gmail).

All Inboxes smart folder and see all messages from all your inboxes displayed
in a merged view.

The Palm

®

Synergy™ feature makes it easy to synchronize exactly the data

you want from an online account:

• If you want to sync all your data from an account: Set up the account

directly in Email, Contacts, or Calendar. By setting up synchronization in
one app, synchronization of the other apps is automatically set up for you.
For example, if you set up your Google contacts account in Contacts
before you set up Gmail, when you first open Email, you find that your
Gmail messages are already downloaded. And when you first open
Calendar, you find that your Google calendar events are already in your
phone’s Calendar app.

• If you want to specify which apps get data from an online account: Set up

the account using the Accounts application (see Use the Accounts

application to set up an online account).

For email accounts that do not make use of the Synergy feature, you need to
set up the Email account either in the Email application (see Set up email) or
in the Accounts application (see Use the Accounts application to set up an

online account).

You can also use your phone’s web browser to view your web-based
email—just go to the email provider’s website.

1 Number to the right of All Inboxes indicates the total number of unread email messages in

all your email accounts.

2 Number to the right of individual folder name indicates the number of unread messages in

that folder.

If you reply to a message when you’re working in All inboxes, the message is
sent from the same account in which it was received. To reply from a
different account, tap the From field and tap the other account.

If you create a new message when you’re working in All Inboxes, the
message goes out using the account you set as the default account (see Set

email preferences).

Merged inboxes in Email

You can set up multiple email accounts on your phone. When you open
Email, you see all your accounts in a single view: Account List view. From
there, you can open the inbox of an individual account, or you can open the

84 Chapter 7 : Email, text, multimedia, and instant messaging

Set up email

Follow this procedure if you have a common email provider, for example,
AOL, EarthLink, or Yahoo!. If you are setting up the Email application to
work with your corporate email account that uses Microsoft Exchange
ActiveSync, see Set up email: Microsoft Exchange.

If the email account you set up takes advantage of the Synergy feature, then
setting up email also synchronizes the provider's calendar and contacts.

1 Open Email .

2 Do one of the following:

NOTE If automatic setup fails for your email account, an error message appears.

Ta p Manual Setup or Find a Synergy Service, gather the settings info you need,
and enter the account settings (see Set up email when automatic setup fails).

• The first time you open Email, tap an account type or tap Email

Account.

• If you have already set up an account that takes advantage of the

Synergy feature and want to set up another one, tap Add An

Account, and then tap an account type or tap Email Account.

• Any other time you open Email, open the application menu, tap

Preferences & Accounts, tap Add Account, and tap an account

type or tap Email Account.

3 Enter your email address and password, and tap Sign In.

Set up email: Microsoft Exchange

Follow this procedure to get email for an Exchange account.

BEFORE YOU BEGIN Get this info from your email provider or system

administrator:

• Mail server name or IP address for receiving mail

• Server domain name

• Your username and password

NOTE If your corporate Exchange system utilizes policies such as remote wipe

and password enforcement (including minimum password length, allowed
number of failed password attempts, and other parameters), those policies are
supported in your Exchange account on your phone. Check with your system
administrator for details.

1 Open Email .

2 Do one of the following:

• The first time you open Email, tap Microsoft Exchange.

• If you have already set up an account that takes advantage of the

Synergy feature and want to set up another one, tap Add An

Account, and tap Microsoft Exchange.

4 Depending on the account, you may be presented with options for

which apps should download data from that account. For each app,
tap On or Off, and then tap Create.

5 Ta p Done.

Chapter 7 : Email, text, multimedia, and instant messaging 85

• Any other time you open Email, open the application menu, tap

Preferences & Accounts, tap Add Account, and then tap
Microsoft Exchange.

3 Enter your email address and password, and tap Manual Setup.

4 Enter info for the incoming mail server as needed, based on the server

information you got from your email provider or system administrator.
You can enter either the server name or IP address in the Incoming

Mail Server field.

5 Ta p Sign In.

To keep your Exchange account secure, you may be asked to set a
password or PIN that is required to unlock the phone. Tap Set

Password or Set Pin. Enter a password or PIN and tap Done.

Set up email when automatic setup fails

Follow these steps if automatic setup (see Set up email) does not work for
your email account.

BEFORE YOU BEGIN Get this info from your email provider or system

administrator:

• Account type (POP or IMAP)

• Incoming and outgoing mail server names

• Incoming mail server username and password

• Incoming and outgoing server port numbers

• Any SSL requirements for incoming and/or outgoing mail

• Any authentication (ESMTP) requirements for outgoing mail

• Root folder (IMAP accounts only)

1 If you have already started account setup and an “Unable To Sign In”

message appears, tap Manual Setup, and skip to step 6. Otherwise,
start at step 2.

2 Open Email .

3 Do one of the following:

• The first time you open Email, tap Email Account.

• If you have already set up an account that takes advantage of the

Synergy feature and want to set up another one, tap Add An

Account, and then tap Email Account.

6 You may be presented with options for which apps should download

data from that account. For each app, tap On or Off, and then tap

Create.

7 Ta p Done.

86 Chapter 7 : Email, text, multimedia, and instant messaging

• Any other time you open Email, open the application menu, tap

Preferences & Accounts, tap Add Account, and then tap Email
Account.

4 Enter your email address and password, and tap Manual Setup.

5 Ta p th e Mail Type field and tap your account type.

1 Open Email .

2 Open the application menu and tap Preferences & Accounts.

3 Tap the account name.

4 Set any of the following:

6 Enter info for the incoming and outgoing mail server as needed, based

on the server information you got from your system administrator.

7 Ta p Sign In.

8 Depending on the account, you may be presented with options for

which apps should download data from that account. For each app,
tap On or Off, and then tap Create.

9 Ta p Done.

Enter advanced account settings

These settings apply only to the account you select in step 3.

Account Name: Enter the name that appears in the account list.

Full Name: Enter the name you want to appear in the From field for

messages you send.

Show Icon: Set whether a notification icon appears onscreen when a

new message arrives.

Alert: When Show Icon is on, set whether a sound plays when a new

message arrives (see Turn new email notifications on/off).

Signature: Tap to create a signature that’s added to outgoing

messages (see Add a signature to outgoing messages).

Chapter 7 : Email, text, multimedia, and instant messaging 87

Reply-to Address: Enter the address you want recipients to see and

reply to on your outgoing messages, if this is different from the email
address you send the message from.

Show Email: Set how many days’ worth of messages to retrieve from

the server.

Get Email: Set how frequently to synchronize email for this account.

System Sound: The system sound plays. If the ringer is off, the phone

vibrates.

Ringtone: Tap Ringtone, and tap a ringtone name. To hear the

ringtone: Tap to the right of its name.

Mute: No sound plays and the phone does not vibrate.

Sync deleted emails (POP accounts only): Set whether messages

should be deleted on the server when you delete them on your phone.

Sync server to device (POP accounts only): Set whether messages

should be deleted on your phone when they are deleted on the server.

Default Folders (IMAP accounts only): Specify the folder where

messages you send, save as drafts, or delete are stored.

Change Login Settings: See Change account login settings.

Remove Account: See Delete an email account.

Turn new email notifications on/off

The settings you select here apply to individual email accounts. You can
apply different settings to each email account.

1 Open Email .

2 Open the application menu and tap Preferences & Accounts.

3 Tap an account in Accounts.

4 In Show Icon, tap On or Off.

5 Ta p Alert, and tap any of the following:

Change account login settings

When you change your password for an online email account, remember to
make the change in the account settings on your phone.

1 Open Email .

2 Open the application menu and tap Preferences & Accounts.

3 Tap the account name.

4 Ta p Change Login Settings and tap the relevant fields to change the

account information.

Rename an account

You can change the name that appears in the account list.

1 Open Email .

2 Open the application menu and tap Preferences & Accounts.

3 Tap the account name.

4 Ta p Account Name and enter a new name.

Vibrate: The phone vibrates with no other sound.

88 Chapter 7 : Email, text, multimedia, and instant messaging

Delete an email account

When you delete an email account from your phone, it removes the account
information from your phone only. It does not affect your account with the
email provider.

1 Open Email .

2 Open the application menu and tap Preferences & Accounts.

3 Tap the account name.

4 Ta p Remove Account, and then tap Remove Email Account.

Create and send an email message

1 Open Email .

2 If this is the first time you have opened the Email application, and you

set up synchronization with at least one email account already while
setting up an account in Contacts, Calendar, or Messaging, tap Done.
If you have not set up an email account, see Set up email.

3 Tap .

TIP If you have set up an email account, you can also start writing an email from

Card view or the Launcher. Start typing a message, scroll down the list of search
options, and tap New Email. The Email application opens at a new email message,
with the text you entered in the body of the message.

4 (Optional) Tap From to change the email account you are using to

send the message. This option appears only if you have more than one
email account set up on your phone.

5 In the To field, do one of the following to address the message:

• Enter a contact name, initials, or email address. Tap the email

address when it appears. When you enter a contact name, favorites
appear at the top of the search results (see Create a favorite).

• Tap to open the full contact list. Tap the contact you want, or

enter a name or address to narrow the list.

• Enter the full email address for a recipient who is not a contact.

TIP To address an email directly from the Launcher or Card view, type the email

address. If the email address is already associated with a contact, the contact is
displayed. Tap the email address. A new email is opened, with the address in the To
field.

6 (Optional) Tap To to open the Cc and Bcc fields, and enter an address.

7 (Optional) Repeat steps 5 and 6 to enter additional addresses.

Chapter 7 : Email, text, multimedia, and instant messaging 89

8 Enter the subject, press Enter , and enter the body text.

9 (Optional) To set the priority for the message: Open the application

menu and tap Set As Normal Priority or Set As High Priority.

10 (Optional) To discard a message: Open the application menu and tap

Discard Message.

• To take a new picture to send as an attachment: Tap the photo icon

at the bottom of the screen, tap New Photo, take the photo, and
then tap Attach Photo.

• To record a new video to send as an attachment: Tap the video icon

at the bottom of the screen, tap New Video, record the video.

3 Tap th e f il e n am e.

11 Tap .

Format email text

To format the text of a message you are creating, do one of the following:

• To enter bold, italic, or underlined text: Open the application menu and

tap Edit > [the option you want]. Enter the text. To turn off the
formatting, open the application menu and tap Edit > [the option you

want to turn off].

• To enter colored text: Open the application menu and tap Edit > scroll

down > Tex t C o l o r. Tap the color and enter the text.

• To format text you already entered: Select the text (see Tex t s el ect i on

gestures), open the application menu, and tap Edit > [the option you

want]. To turn off a formatting option, open the application menu and tap
Edit > [the option you want to turn off]. For text color, tap the black

square.

Add attachments to a message

1 While composing a message, tap .

2 To get the file you want to attach, do the following:

4 Repeat steps 1–3 to attach other files.

Save a message as a draft

• While composing a message, open the application menu and tap Save As
Draft.

Receive and read email messages

The Email application synchronizes messages anytime you open a mail
folder. It also synchronizes messages on an automatic schedule—the default
interval is every 20 minutes (see Enter advanced account settings for
information on changing the interval).

Follow these steps to manually retrieve messages.

1 Open Email .

2 If the folders for the account you want are hidden, tap to display

the folders.

3 Tap the folder you want to check messages for. If synchronization

doesn’t start, tap .

• Tap an icon at the bottom of the screen to search for pictures,

videos, music files, or documents.

• Begin typing the file name.

90 Chapter 7 : Email, text, multimedia, and instant messaging

How can you tell if sync is happening? Look for the animated circular
movement around the number of messages in the upper-right corner
of the screen.

4 Tap a message to open it.

5 (Optional) Do any of the following:

• To call a number: Tap the number, and tap to call it.

• To send a text message: Tap and hold the number, and tap Te x t .

• To send an email: Tap the email address, enter your message, and

tap .

• To go to a web address: Tap it.

• To share a link to a web site: Press and hold Option and tap the

link. Then tap Share Link.

• To copy a link to a web site: Press and hold Option and tap the

link. Then tap Copy URL.

Open email attachments

You can receive any kind of file sent to you in email, but you can open an
attachment only if your phone has an application that can open the file type.

• To open a single attachment: Tap the attachment name to download the

attachment. If the attachment is a supported file type (MP3, PDF, DOC,
DOCX, XLS, XLSX, PPT, PPTX, TXT, GIF, or JPG), it opens automatically.
To play an MP3 file, tap . Tap to pause.

• To open multiple attachments: Tap the list of attachment names to view

the attachments, and tap an attachment name to open the file.

Save attachments

6 Tap or in the subject line to view the previous or next message.

7 To view messages for another account, make the back gesture twice

(see Go up one level in an app (back gesture)) to return to the account
list, and tap the account name.

When you open attachments of certain file types, you can save them to your
phone so you can view them later in one of your phone’s applications.

1 Open the attachment (see Open email attachments).

2 Do one of the following:

• For pictures in JPG, GIF, BMP, or PNG format, tap Copy To Photos.

Chapter 7 : Email, text, multimedia, and instant messaging 91

• For other file types, open the application menu and tap Save As. If

the Save As menu item is not available, you cannot save the

®

attachment. To save Microsoft Word, Excel
you must have set up a Quickoffice account (see Quickoffice

, or PowerPoint® files,

®

mobile

office software).

To add a contact from the To or Cc field:

1 In a message you’ve received, tap the name or email address.

2 Ta p Add To Contacts.

3 To open a saved attachment on your phone, open the application that

can display the attachment. The attachment appears in the list of
available files. Tap the file to open it.

Save or share an inline image

If a message contains an inline image—an image inserted right into the
body text—you can share the image with someone else via email. If you
choose this option, a new blank email message opens with the image file as
an attachment.

If the image is in JPG, GIF, BMP, or PNG format, you can also save it to and
view it in the Photos app.

Do one of the following:

• To share an image: With the message open, press and hold Option

and tap the image. Then tap Share Image.

• To copy an image to photos: Tap the image file name and then tap Copy

to Photos (if available).

Add a contact from an email message

3 Tap one of the following:

Add New Contact: Create a new contact for the name or address.

Add To Existing: Tap the contact you want to add the name or

address to.

DID YOU KNOW? You can add an email address to Contacts directly from the

Launcher or Card view. Type the email address. If the email address is not already
in Contacts, tap Save to contacts. Tap Add To Contacts, and tap Add New

Contact or Add To Existing. Enter the contact details and tap Done.

View a contact from an email message

• In a message you’ve received from someone listed in the Contacts app,

tap the name to open the contact entry.

Search for an email message

You can search for messages in any email folder. Incoming messages must
be fully downloaded to your phone to show up in search results.

You can add a contact name or email address to your Contacts list directly
from the To or Cc field, or from the body, of an incoming email message.
You can either create a new contact or add the information to an existing
contact.

92 Chapter 7 : Email, text, multimedia, and instant messaging

• In Launcher or Card view, type a few characters of a name, email address,

or subject of an email. Scroll to find the email you want, and tap to open it.

• Open Email , and open the folder containing the message. Start typing

a name, email address, or subject line of a message you're looking for.
Matching results appear as you type. Keep entering characters to narrow
the list.

Reply to a message

Mark a message as read or unread

1 Open a message.

2 Tap one of the following:

: Reply to just the sender.

: Reply to the sender and all other addressees.

3 Enter the reply message text and tap .

Forward a message

1 Open a message and tap .

2 Address the forwarded message (see Create and send an email

message).

3 Enter the forwarded message text and tap .

Copy messages

1 Open a message.

2 Open the application menu and tap Mark as Read/Unread.

Mark all messages in a folder as read

1 Open a folder.

2 Open the application menu, tap Mark All Read, and then tap Mark

All Read again.

Flag or unflag a message

When you flag a message, a is placed beside the message in your Inbox.
You might flag a message to highlight it as something that you need to
return to.

1 Open a message.

2 Open the application menu and tap Set flag or Remove flag.

You can copy the body text of a message.

1 Open a message.

2 Open the application menu, tap Edit, and tap Copy All.

Move a message to another folder

1 Open a message.

2 Open the application menu and tap Move To Folder.

3 Tap the folder you want.

Show or hide message header details

1 Open a message.

2 Tap a recipient name to show details. Tap again to hide details.

Delete a message

Deleting a message moves it to your deleted items folder, so it’s still on your
phone. Depending on your email account, this folder is called Deleted Items,
Deleted, Trash, or something else.

Chapter 7 : Email, text, multimedia, and instant messaging 93

Do one of the following:

• In the message list: Throw the message off the side of the screen.

• In an open message: Tap .

To avoid deleting a message accidentally, you can turn the Delete
Confirmation preference on (see Set email preferences). If you do
accidentally delete a message, you can move it back to the original folder
(see Move a message to another folder). To remove a message from your
phone permanently, delete it from the deleted items folder. To delete all
messages from the deleted items folder, open the application menu while in
the folder, tap Empty Trash, and then tap Empty Trash again.

TIP If you change the folder where you store deleted messages for an IMAP

account (see Enter advanced account settings), deleting messages from the folder
removes them from your phone.

Add a signature to outgoing messages

4 Ta p th e Signature field and enter the signature text. To format the text

with bold, italics, or color, select the text (see Text selection gestures),
open the application menu, and tap Edit > [the option you want].

A signature includes information you want to add to the closing of all your
outgoing messages—for example, your name, address, and phone numbers;
your website; or a personal motto. You can use a different signature for each
email account.

1 Open Email .

2 Open the application menu and tap Preferences & Accounts.

3 Tap the account you want.

94 Chapter 7 : Email, text, multimedia, and instant messaging

View mail folders

1 Open Email .

2 Tap to the right of an account name.

3 Tap the folder name you want to open.

4 (Optional) Tap the folder header to view information such as last sync

and number of messages.

Add an email folder as a favorite

Favorites appear at the top of Account List view.

1 Open Email .

2 If the folder you want is not displayed, tap to the right of the email

account name to display the folder.

3 Tap to the right of the folder name.

To remove a folder as a favorite, repeats steps 1 and 2 and tap to the right
of the folder name.

Set email preferences

1 Open Email .

2 Open the application menu and tap Preferences & Accounts.

Sort email in a folder

1 Open Email .

2 If the folder you want is not displayed, tap to display the folders for

one of your accounts.

3 Tap a folder, open the application menu, and tap Sort.

4 Tap any of the following:

By Date: Sort the folder contents by date, from most recent to oldest.

Ta p By Date again to sort in reverse order.

By Sender: Sort by sender first name, from A to Z. Tap By Sender

again to sort in reverse order. In outgoing message folders, such as
Sent and Outbox, By Sender sorts emails by recipient first names.

By Subject: Sort by subject, from A to Z. Tap By Subject again to sort

in reverse order.

3 Set any of the following:

Chapter 7 : Email, text, multimedia, and instant messaging 95

Smart Folders: Set whether to include All Inboxes and/or All

Flagged messages as favorites at the top of Account List view.

Delete Confirmation: Tap to turn this setting On/Off. When Delete

Confirmation is on, you are asked to confirm deletion of email
messages.

Accounts: Tap an account name to enter advanced settings or to

change synchronization settings for email, contacts, calendar events,
or tasks (see Enter advanced account settings and Rename an

account).

Here are the key features of meeting invitations:

• Meeting invitations appear on your phone in the Email application, not in

the Calendar application.

• From within the Email application, you can accept, decline, or tentatively

accept a meeting invitation.

• If you accept or tentatively accept an invitation, it appears as an event in

Calendar.

• You can reply to and forward meeting invitations in the same way as

email messages.

Add Account: See Set up email.

Default Account: Tap the account shown and then tap the account

you want to set as the new default. The default account is used to send
a message when you create a new message in Account List view or in
a merged folder view such as All Inboxes or All Flagged.

Reorder accounts

You can change the order of the accounts in Account List view.

1 Open Email .

2 Open the application menu and tap Preferences & Accounts.

3 Tap and hold the account name, wait for the visual cue, and then drag

the account up or down.

Reply to meeting invitations

You receive meeting invitations on your phone in the same way that you
receive email messages. You cannot create meeting invitations on your
phone.

Tap to accept, tentatively accept, or decline an invitation.

TIP If you receive an updated meeting invitation, you can again choose to accept,

decline, or tentatively accept. If you receive a meeting cancellation, open the
message and tap Remove From Calendar to delete the meeting from your
calendar.

Send email messages from within another application

Use the share menu item in any application that supports this feature to
send an item as an attachment to an email message. This feature is available
in the Contacts, Photos, PDF View, and Memos applications, among others.
Depending on the app, the menu item might be named Share, Send, or

Email. For details, see the section in this guide on the specific application.

Messaging

What kinds of messages can I send and receive?

You can use the Messaging application to send and receive the following
types of messages:

• Text and multimedia messages (see Create and send a text or multimedia

message)

• Instant messages for an IM account you already have set up online (see

Set up an instant messaging (IM) account)

96 Chapter 7 : Email, text, multimedia, and instant messaging

The Synergy feature enables the Messaging app to gather all your text,
multimedia, and instant messages to and from the same contact into a
single conversation (sometimes called a “thread”). So you can see your
entire message history with someone regardless of the different methods
you happened to use to communicate with that person (see Work with

conversations). You can even switch from account to account without losing

the thread of your conversation (see Switch between messaging accounts in

a conversation)—just pick the messaging account that’s most likely to keep

you in unbroken contact with the person you’re talking to.

Work with conversations

When you exchange more than one message with a person, the messages
are grouped into a conversation. A single conversation can contain text,
multimedia, and IM messages. When you start or continue a conversation,
the upper part of Conversation view displays all messages you’ve exchanged
with this person, and the bottom part provides the area where you type your
next message.

You can carry on multiple conversations at the same time.

1 Open Messaging .

Switch between messaging accounts in a conversation

In a single conversation, you can switch between text/multimedia
messaging and an IM account. So if you are having an IM chat with
someone and he or she goes offline, you can send the person a text message
to wrap up the conversation. You can also switch between different phone
numbers for sending a text message to a person.

TIP To be able to switch between text messaging and IM messaging with

someone, that person’s mobile phone number and IM address must be in the same
single contact or a linked contact. If the address and number are in different
unlinked contacts, link them (see Link a contact).

1 In Messaging, start a new conversation or open one that’s listed in

Conversations view.

2 Ta p Te x t or an IM account name in the upper-right corner of the

screen. If available, the other ways to communicate with this contact
appear in a list. Tap the account or phone number you want to use.

2 Do one of the following:

• Start a new conversation: Create a message (see Create and send a

text or multimedia message or Send and receive IM messages), or

tap a message and reply to it.

• Continue an existing conversation: Tap the conversation.

3 Enter your message.

4 Ta p .

TIP You can copy the contents of a conversation as plain text, which you can

paste in a memo, email message, and so on (see Copy messages).

Chapter 7 : Email, text, multimedia, and instant messaging 97

Dial a number from a conversation

1 Open Messaging .

2 Tap a conversation.

3 Do one of the following:

• Tap the contact name or phone number at the top of the screen, and

tap the number you want to call.

• Ta p Te x t or the IM account name in the upper-right corner, and tap

beside the number you want to call.

Switch between Conversations view and Buddies view

3 In Buddies view, tap to expand a buddy list. Tap a buddy name to

contact that person.

TIP You can set a preference to show all your buddies, whether they are online or

offline, or to hide offline buddies. In Buddies view, open the application menu and
tap Show/Hide Offline Buddies.

Create and send a text or multimedia message

Each text message can have up to 160 characters. You can send a message
of more than 160 characters, but the message may be split into several
messages. If you send a text message to an email address, the email address
is deducted from the 160-character count.

Conversations view lists all of your Messaging conversations. Buddies view
lists all of your IM buddies.

1 Open Messaging .

2 For Conversations view, tap Conversations. For Buddies view, tap

Buddies.

Multimedia messages consist of text and pictures or videos. You can include
pictures in JPG format.

DID YOU KNOW? You can send and receive text messages even while you are

on a phone call. This is easiest when using a hands-free headset or the speaker.

BEFORE YOU BEGIN

• Before you use your phone to send or receive multimedia messages, refer

to your service plan for pricing and availability of multimedia messaging
services.

• Make sure that your phone is on and that you’re inside a coverage area

(see Turn wir el es s se r vi ce s o n).

TIP You can also start writing a text message from Card view or the Launcher.

Start typing a message, scroll down the list of search options, and tap New SMS.
The Messaging application opens at a new message, with the text you entered in
the body of the message.

98 Chapter 7 : Email, text, multimedia, and instant messaging

1 Open Messaging .

2 The first time you open Messaging, tap Done to send a text or

multimedia message. Thereafter, skip to step 3.

• If you already entered the message text, open the application menu

and tap Add File. Tap the album containing the picture you want
and tap the picture, or tap New Photo and take the picture. Tap

Attach Photo.

3 Tap . The cursor is in the To field. Do one of the following to

address the message:

• Enter a contact’s first or last name or initials, screen name, phone

number, or email address. When you enter a contact name, favorites
appear at the top of the search results (see Create a favorite). Tap the
phone number, IM account name, or email address you want to use
to send the message when it appears.

• Tap to open your full contact list. Tap the contact you want or

enter a name or address to narrow the list.

• Enter a phone number for a recipient who is not a contact.

• Do you need to enter a short code that contains letters—for

example, to text a vote to a TV poll or to make a donation to a
charity? Use the keyboard to enter it; just press the letter keys and
tap the code that appears under Short Code. This is not the same as
dialing a number that is expressed as letters—for example, (555) 256
PALM. To dial a number like this, you must use the onscreen dial pad
and tap the numbers that correspond to the letters P, A, L, M—
which would be 7256.

4 (Optional) Tap the To field and repeat step 3 to enter additional

recipients.

5 To attach a picture in JPG format to a multimedia message, do one of

the following:

6 To attach a video you recorded to a multimedia message, do one of the

following:

• Before entering the message text: Tap , and tap . Tap the

album containing the video and tap the video, or tap New Video. If
you tap New Video, tap to start recording, tap to stop, and
then tap the new video’s date. If a video is above the maximum size
allowed for sending by multimedia message you can trim the video
to an appropriate size (see Edit videos you recorded).

• After entering the message text: Open the application menu, tap

Add File, and tap . Tap the album containing the video and tap

the video, or tap New Video. If you tap New Video, tap to start
recording, tap to stop, and then tap the new video’s date. If a
video is above the maximum size allowed for sending by multimedia
message you can trim the video to an appropriate size (see Edit

videos you recorded).

7 Enter the message text and tap .

TIP You can include emoticons in your message (see Use emoticons in a

message).

TIP You can also send a contact entry as part of a multimedia message. Do this in

the Contacts app (see Send contacts).

• If you did not yet enter the message text, tap . Tap the album

containing the picture you want. Tap the picture, or tap New Photo
and take the picture. Tap Attach Photo.

Chapter 7 : Email, text, multimedia, and instant messaging 99

Table 1. Supported emoticons

Use emoticons in a message

To include an emoticon in a text, multimedia, or IM message, type in a
keyboard character combination for that emoticon. Most emoticons can be
created by more than one combination. After you send the message, the
emoticon image appears in the conversation on your phone and on the
recipient’s phone, as long as the receiving IM application supports the
image.

To d i sp la y th is
emoticon...

Enter any of these keyboard character combinations...

>:o >:-o >:O >:-O >:( >:-( :angry :mad

o_O :confused

8) 8-) B) B-) :cool

:’( =’( :cry

:[:-[=[=-[:redface

:S :-S :s :-s %-( %( X-( X( :eww :gross

:! :-! :eek

:( :-( =( =-( :sad

:O :-O :o :-o =O =-O =o =-o :surprised
:shock :omg

^^ ^_^ ^-^ :grin :biggrin

<3 :heart

O:) O:-) o:) o:-) :innocent :angel

This table shows the emoticons that are supported on your phone.

NOTE Emoticon combinations that use words, such as :cool or :cry, are not

supported in most messaging applications. Emoticons created using these
combinations may not appear correctly on the recipient’s phone.

100 Chapter 7 : Email, text, multimedia, and instant messaging

:-*:*=*=-*:kiss

:-D:D=D=-D:laugh:lol

>:-) >:) >:-> >:> :evil :twisted

:| :-| :neutral :meh

:-&:&=&=-&:-@:@=@=-@:sick

:) :-) =) =-) :smile