Palm Pre 2, Pre 2 Rogers User Guide

User Guide

Intellectual property notices

© 2009–2010 Palm, Inc., a subsidiary of Hewlett-Packard Company. All rights reserved, Palm, Palm Pre, Palm webOS, Synergy, and Touchstone are among the trademarks or registered trademarks owned by or licensed to Palm, Inc. Microsoft and Outlook are trademarks of the Microsoft group of companies. Exchange ActiveSync Enabled. Facebook trademark of Facebook, Inc. Google and Google Maps are trademarks of Google, Inc. Amazon, Amazon MP3, and the Amazon MP3 logo are trademarks of Amazon.com, Inc. or its affiliates. Quickoffice is a registered trademark of Quickoffice, Inc. All other brand and product names are or may be trademarks of their respective owners.

Disclaimer and limitation of liability

Palm, Inc. and its suppliers assume no responsibility for any damage or loss resulting from the use of this guide. Palm, Inc. and its suppliers assume no responsibility for any loss or claims by third parties that may arise through the use of this software. Palm, Inc. and its suppliers assume no responsibility for any damage or loss caused by deletion of data as a result of malfunction, dead battery, or repairs. Be sure to make backup copies of all important data on other media to protect against data loss.

Patent pending. This product also is licensed under United States patent 6,058,304.

Use of this device requires providing a valid email address, mobile phone number, and related information for account setup and activation. A data plan is also required. An unlimited usage data plan is strongly recommended or additional data charges may apply.

Open Source License information

You can view the Open Source License terms on your phone. Tap the center of the gesture area and then tap the Launcher icon. Swipe left until the PDF View icon appears. Tap PDF View and then tap Open Source Information.pdf.

is a registered

As part of Palm’s corporate commitment to be a good steward of the environment, we strive to use environmentally friendly materials, reduce waste, and develop the highest standards in electronics recycling.

v. 1.0

You can also view the file on your computer. Connect your phone to your computer with the

USB cable. On your phone, tap USB Drive. On your computer, locate and double-click the

removable drive named for your phone. To locate the drive, do the following for your operating system:

• Windows Vista/Windows 7: Open Computer.

• Windows XP: Open My Computer.

• Mac: Open Finder.

• Linux (Ubuntu): The drive is displayed on the desktop.

• Other Linux distribution: The location of the drive may vary by system.

After you open the drive, double-click the file Open Source Information.pdf.

Recycling and disposal

This symbol indicates that Palm products should be recycled and not be disposed of in unsorted municipal waste. Palm products should be sent to a facility that properly recycles electrical and electronic equipment. For information on environmental programs visit palm.com/environment or recyclewirelessphones.com/.

Chapter 1 Welcome

8Your Palm® Pre™ 2 phone 9What’s in the box? 9 Where can I learn more?

Chapter 2 Basics

12 Get to know your phone 16 Set up your phone 19 Charge the battery 20 Turn the phone on/off 22 Use gestures: tap, swipe, drag, flick, pinch 28 Open applications 30 Work with applications 34 Enter and save information 39 Use the menus 41 View and respond to notifications 42 Create and work with favorites 42 Manage online accounts 43 Update the Palm 45 Use App Catalog to shop for new applications

Chapter 3 Just Type

52 Get in touch with a contact 52 Search the web 53 Find information in an application on your phone

webOSTM operating system

54 Create a new item such as a message or memo 54 Open an application 56 Customize Just Type

Chapter 4 Copy files and sync your personal data

58 Copy files between your phone and your computer 59 Overview: Get your personal data onto your phone 61 Transfer data from an old phone 61 Export data from a desktop organizer on your

computer 62 Get data from an online account in the cloud 63 Sync your desktop organizer and your phone

Chapter 5 Phone

66 Make calls 69 Receive calls 70 Use voicemail 73 What can I do during a call? 75 What’s my number? 76 View your call history 76 Work with favorites 78 Save a phone number to Contacts 78 Use a phone headset 80 Customize phone settings 84 Use SIM Toolkit

Contents 3

Chapter 6 Email, text, multimedia, and instant messaging

185 PDF View

86 Email 98 Messaging

Chapter 7 Contacts, Calendar, and other personal

information

110 Contacts 121 Calendar 129 Tasks 133 Memos 135 Clock 136 Calculator 136 Facebook

Chapter 8 Photos, videos, and music

142 Camera 143 Photos 148 Videos 151 YouTube 152 Music 155 Amazon MP3

Chapter 9 Web and wireless connections

160 Wi-Fi 163 Palm mobile hotspot 166 VPN 168 Location Services 170 Web 175 Google Maps 176 Bluetooth 179 Use your phone as a modem

wireless technology

Chapter 10 Documents

Chapter 11 Preferences

190 Backup 194 Date & Time 195 Device Info 198 Regional Settings 198 Screen & Lock 200 Sounds & Ringtones

Chapter 12 Troubleshooting

204 6Ts: Six ways to get your Palm® Pre™ 2 phone

working again 207 For users of other Palm 207 Battery 211 Screen and performance 213 Phone 214 Hands-free devices 215 Synchronization 218 Sending and receiving data in Email, Messaging, and

Web 218 Email 219 Messaging 219 Wi-Fi 220 Web 220 Calendar and Contacts 221 Camera 221 Photos, Videos, and Music 222 Amazon MP3 222 Transferring information from your computer 223 Backing up and restoring data 224 Updates 224 Transferring information from another Palm

webOS™ platform phone 224 Third-party applications 225 Making room on your phone

devices

4Contents

182 Quickoffice® mobile office software

Glossary of Terms

Online accounts available for Palm® webOS™ phones

Specifications

Regulatory and Safety Information

Index

Contents 5

6Contents

Welcome

Congratulations on the purchase of your Palm® Pre™ 2 phone.

In this chapter

8Your Palm® Pre™ 2 phone 9 What’s in the box? 9 Where can I learn more?

Chapter 1 : Welcome 7

Yo u r P a l m® Pre™ 2 phone

need to search the web, find info in an application on your phone, or start an action such as creating an email message, memo, or task. For more information, see Just Type.

In one compact and indispensable device, you now have all of the following:

• An advanced wireless phone running the Palm

webOS™ platform

• A full suite of organizer applications: Contacts, Calendar, Memos, and

Ta s k s

• High-speed data transfer with 3G (UMTS/HSDPA) and GPRS/EDGE

support

• Wi-Fi capability

• A 5-megapixel digital camera

• GPS functionality

• Integrated text, multimedia, and instant messaging (IM)

• Tools to view and manage Microsoft Office and Adobe PDF files

• App Catalog, where you can download applications designed for your

phone; select from an ever-expanding list of applications

Yo ur Pa lm operating system, the Palm

Pre™ 2 phone puts Palm’s new multitasking, gesture-based

webOS™ platform, inside a small, beautiful device with a keyboard that you can slide out whenever you need it. Here are a few highlights of your new phone.

Gestures: On your Pre 2 phone, you make calls, move around, and manage

your applications and info by making simple gestures either on the touchscreen or in the gesture area directly beneath the screen. For more information, see Use gestures: tap, swipe, drag, flick, pinch. Carry the Gesture Guide (included in the box with your Pre 2 phone) around with you and you’ll soon know all the gestures by heart.

The Palm

SynergyTM feature: The Palm® Synergy™ feature works in the

background to gather your information from the various online sources where you keep it and then display that information in a single view on your phone. You can access your info quickly without having to remember where you stored it.

For example, suppose you have a Google account for personal email, contacts, and calendar events, and an Exchange account for your corporate email, contacts, and events. The Email, Contacts, and Calendar applications on your Pre 2 phone all provide a kind of view in which you can see information from both of those accounts in one place—but even though the information is brought into one view, the sources of that information are kept separate. For more information, read about linked contacts, layered calendars, and the single inbox for your email in Contacts, Calendar, and

Email.

NOTE See Online accounts available for Palm® webOSTM phones* for the current

list of online accounts that you can set up on your phone and for information about the behavior of these accounts.

Thanks also to the Synergy feature, in the Messaging application, all your conversations with the same person are grouped together in one chat-style view. If you start an IM chat with Ed, for example, you can continue the same conversation when Ed signs out of IM by sending him a text message—and you can see it all in the same view. For more information, see Messaging.

Multitasking: You can have many applications open at once and easily

move among them. Go to the Launcher to open apps. See the lineup of your open apps in Card view. Tap an app to bring it into the foreground and work with it. For more information, see Open applications. You can also send email or surf the web while on a call.

Just Type: Need to call Ed? Just slide out the keyboard and type ed. If he’s

listed in your Contacts, you can get his numbers from the search results. Tap a number and you’ve made the call. Just Type works just as fast when you

8Chapter1:Welcome

Sync: Your Pre 2 phone gives you synchronization without a cable. You can

sync with online services that Palm has partnered with so that you can store and sync your info in online accounts. For more information, see Get data

from an online account in the cloud.

Yo u r Pa l m pro f i l e : When you set up your phone, you create a Palm profile.

Your profile gives you an account in which to create and store contacts and calendar events. It also gives you access to services like automatic updates

and automatic, frequent backups of any of your info that is stored only on your phone and isn’t synchronized with an online account. (See What

information is backed up?)

• AC charger

• Standard lithium-ion battery (installed)

• 3.5mm stereo headset

WARNING Please refer to Regulatory and Safety Information for information

that helps you safely use your phone. Failure to read and follow the important safety information in this guide may result in property damage, serious bodily injury, or death.

What’s in the box?

All of the following items are included in the phone box.

Hardware

Print material

• Getting Started guide

• Gesture Guide

• Consumer Information About Radio Frequency Emissions and

Responsible Driving

• Limited Warranty

• General User Guide: Important Safety and Legal Information

Where can I learn more?

• On-device Help: Read short how-tos and watch animations on your new

phone.

• To view all Help: Open Help .

• Palm Pre 2 phone

• USB cable

Chapter 1 : Welcome 9

• To view Help topics for a single application: Open the application,

open the application menu, and tap Help.

• Online support from Palm: Visit palm.com/support to edit your Palm

profile, watch how-to animations, access a tool to help you export data from your desktop to your new phone (the Data Transfer Assistant, or DTA), and read comprehensive information about your phone.

• Customer service from your wireless service provider: For questions about

your mobile account or features, contact your wireless service provider’s customer care.

10 Chapter 1 : Welcome

Basics

You’re about to discover the many things about your

Palm

Pre™ 2 phone that will help you better manage your life and have fun, too. As you become more familiar with your phone, you’ll want to personalize the settings and add applications to make it uniquely yours.

But first, take the few easy steps in this chapter to set up your phone and get it running. Then learn about the key features that make moving around on your phone and accessing your information easy: gestures, menus, search, notifications, and more.

In this chapter

43 Update the Palm 45 Use App Catalog to shop for new applications

webOSTM operating system

Chapter 2 : Basics 11

Get to know your phone

Slide out the keyboard

• Hold the phone as shown below and gently push up.

Front view

12 Chapter 2 : Basics

1 Earpiece 2 Touchscreen: Tap and make other gestures directly on the screen. See To u c h s c r e e n . 3 Vo lu me 4 Gesture area: Make the back gesture and begin other gestures here. See Use gestures: tap,

swipe, drag, flick, pinch.

5 Microphone 6 Keyboard: See Use the keyboard. 7 Charger/microUSB connector

NOTE The volume you set for each individual audio source is saved

automatically, whether the audio source is the earpiece of your phone, a wired headset, a wireless headset that uses Bluetooth

wireless technology, music heard through the speaker, music heard through a headset, and so on. When you return to using an audio source, the audio plays at the volume you left it the last time you used that source.”

TIP Be careful not to scratch, crush, or apply too much pressure on the

touchscreen. Do not store your phone in a place where other items might damage it. Do not use harsh chemicals, cleaning solvents, or aerosols to clean the phone or its accessories.

Keyboard

1 Option: Press to enter numbers, punctuation, and symbols that appear above the letters on

the keys (see Enter alternate keyboard characters), or to move the cursor (see Text se le ct i on

gestures).

2 Shift: See Enter uppercase letters and Text selection gestures. 3 Space 4 Backspace 5 Enter: Press to enter a line return (for example, in a memo or in an email message you are

composing) or to accept information you entered in a field. See Enter information in a field.

6 Sym: Press to enter symbols and accented characters that don't appear on the keys. See

Enter characters from the symbols table.

To u c h s c r e e n

1 Application name: Displays the name of the currently open application. Drag down over

the app name to open the application menu.

2 Launcher: See Open an application in the Launcher. 3 Connection icons: Show the status of wireless service connections and battery strength

(see Icons in the title bar). Drag down over the icons to open the connection menu.

4 Page indicator: Shows that there are Launcher pages to the right of the currently displayed

page. Tap to move to the next page.

5 Page name: Tap and hold to change the name (see Rename a Launcher page). 6 Notification icons: Show missed calls, new voicemail and email messages, and more. Tap

the bottom of the screen to view notification details. See View all your notifications.

Chapter 2 : Basics 13

Icons in the title bar

Table 1. Title bar icons and descriptions

You can monitor the status of several items using icons at the top of the phone screen.

Table 1. Title bar icons and descriptions

Item Description

The battery is being charged.

The battery is fully charged.

The battery is low. See Charge the battery.

Airplane mode is turned on. This means that the phone,

Bluetooth

wireless technology feature, and Wi-Fi feature are off (incoming calls go to voicemail). See Tur n w i rel es s

services off (airplane mode).

Wi-Fi is turned on. The number of filled-in bars denotes signal strength. See Wi-Fi.

The phone is searching for a Wi-Fi network.

The phone is on. The number of filled-in bars denotes signal strength. See Turn wir el es s s e rv ic es on.

Your phone is connected to a GPRS data network. See I can’t

tell if data services are available.

Item Description

Your phone cannot detect or read your SIM card. You can call your national emergency number only. See Set up your

phone.

Bluetooth

wireless technology.

A Bluetooth connection is in progress.

A Bluetooth connection has been made.

Your phone is performing a search on the characters you entered. If you are in Card view or the Launcher, your phone conducts a global search on your phone (see Just Type). If you are in an application such as Contacts or Memos, your phone searches for items within the app that match the search term you entered.

Your phone is in roaming coverage. See Set roaming and

data usage preferences.

TTY is turned on. See Turn TTY/TDD on/off.

wireless technology is turned on. See Bluetooth®

Your phone is connected to an EDGE data network. See I

can’t tell if data services are available.

Your phone is connected to a 3G (HSDPA or UMTS) data network. See I can’t tell if data services are available.

When your phone is on and connected to your wireless service provider’s network, the provider’s name appears in the upper-left corner of Card view and most Phone screens.

The phone is searching for your wireless service provider’s network.

Your wireless service provider’s network is not available.

14 Chapter 2 : Basics

Back view

The back cover of your Pre 2 phone is compatible with the TouchstoneTM charging dock (sold separately).

Top view

1 Power: Press to wake up or turn off the screen. Press and hold to turn wireless services on

and off, replace the battery, or turn your device completely on and off. Turn your device completely off before you remove the battery.

2 Ringer switch: Slide to turn the ringer and notification sounds on or off. (Red means off.)

The ringer switch does not affect music or video playback sounds.

3 3.5mm headset jack.

Bottom view

1 Camera flash 2 Camera lens 3 Speaker

* Back cover release

Chapter 2 : Basics 15

Set up your phone

Insert the SIM card and set up your phone

Your SIM (Subscriber Identity Module) card contains information on your wireless account. Depending on your wireless service provider, this information might include your phone number and voicemail access number. You can also store contact information on your SIM card (see Use

SIM Toolkit.

To make calls or use your phone’s email or web features, you need to insert a SIM card. If you don’t have a SIM card, contact your wireless service provider.

To take advantage of the high-speed data connection available on your phone, you may need to have a 3G SIM card. Check with your wireless service provider for information.

2 Slide your thumbnail or a credit card into the hairline opening between

the back cover and the phone, starting at the bottom and moving halfway up one side until you hear the clasp (a) release.

3 Repeat step 2 to release the clasp (b) on the other side of the phone.

WARNING You must remove the battery first whenever you insert or remove

the SIM card.

1 Press and release the back cover release.

16 Chapter 2 : Basics

4 Lift off the back cover.

5 To re mov e t h e battery: Grasp the tab and pull it down and out to lift

the battery out of the compartment.

6 Insert the SIM card.

WARNING You must remove the battery first whenever you insert or remove

the SIM card.

* Notch

7 Replace the battery. Make sure to leave the tab showing at the top of

the battery.

Chapter 2 : Basics 17

8 Position the back cover over the phone and gently press the top two

clasps (a), located at the top corners. Then press the two clasps (b) halfway down either side of the phone.

10 Press and hold the power button on the upper-right corner of your

phone until you see a logo on the screen (approximately five seconds). Your phone need a few seconds to start up.

TIP If your phone does not turn on after you insert the battery and press and hold

power, you need to connect your phone to the AC charger to charge it.

11 Follow the onscreen instructions to complete setup.

12 To create a Palm profile, enter a working email address, create a

password for your profile, and select and answer a security question.

IMPORTANT Be sure to write down the email address and password that you

use to create your profile; you will need them later.

9 Slide out the keyboard, and then press the two clasps (c) at the bottom

corners.

NOTE If you have a Palm profile from an old webOS phone that you no longer

use, you can enter that profile email address and username to download that profile information to your new phone. But you can’t use the same profile on two webOS phones at the same time.

13 Your phone is ready to use. To learn how to make your first call, see

Make calls.

Verify your profile

After you finish setup, look for an email on your computer at the address you used for your Palm profile. If you don’t see the confirmation email in your Inbox, check your spam mail folder in your desktop email program. Click the link in the email to do the following:

• Verify yo ur Palm p rofi le.

• Follow a link to learn about getting data like contacts and appointments

onto your phone from your desktop organizer software (see Export data

from a desktop organizer on your computer).

18 Chapter 2 : Basics

What is a Palm profile?

Your Palm profile gives you the following benefits:

Charge the battery

• Automatic system and software updates are sent to your phone.

• A Palm profile account is automatically created for you on your phone. In

this account you can store Contacts and Calendar info that you don’t store in online accounts like Google or Exchange.

NOTE You cannot access Palm profile data on the profile website. You can access

the data on your phone only.

• Info stored in your Palm profile account, as well as info you have in

applications on your phone (like Memos and Tasks), is automatically backed up to servers administered by Palm.

• If your phone is lost or stolen, open the web browser on your computer,

NOTE If you want to erase data on your phone while you are still in possession of

the phone—for example, before you give it to someone else—don’t do a remote erase. Instead, do a partial or full erase of the phone itself (see Erase data and reset

your phone).

For detailed information about your Palm profile, see Backup.

When the battery is very low, the battery icon in the upper-right corner of the screen changes to red. When the battery is fully charged, the icon appears full and changes to green .

WARNING Use only batteries and chargers that are approved by Palm with your

phone. Failure to use a battery or charger approved by Palm may increase the risk that your phone will overheat, catch fire, or explode, resulting in property damage, serious bodily injury, or death. Use of unapproved third-party power supply accessories may damage the device and void the Limited Warranty for the product.

Although the battery may come with a sufficient charge to complete the setup process, we recommend that after setup you charge your phone until the battery icon in the upper-right corner of the screen is full to ensure that the battery is fully charged.

See Maximizing battery life for tips on making your battery’s power last longer.

1 Connect the small end of the USB cable to the charger/microUSB

connector. The silver circle on the cable faces the front of the phone.

Although you create a Palm profile by entering a valid email address, setting up a Palm profile is different from setting up email on your phone. To set up email, see Set up email. To change your Palm profile information after you have set it up, see Update your Palm profile settings.

Chapter 2 : Basics 19

2 Connect the other end of the USB cable to the AC charger.

3 Plug the AC charger into a working outlet.

TIP You can also charge your phone battery by connecting your phone to your

computer using the USB cable. Charging this way takes much longer than using the AC charger. Do not, however, connect the Palm (sold separately) to your computer.

TouchstoneTM charging dock

Maximizing battery life

Battery life depends on how you use your phone. You can maximize the life of your battery by following a few easy guidelines:

• Charge your phone whenever you can. Charge it overnight.

• Set your screen to turn off automatically after a shorter period of inactivity

(see Set the interval for turning the screen off automatically).

• Keep your battery away from direct sunlight and other sources of heat.

Temperatures over 45 degrees Celsius can permanently reduce the capacity and life span of any lithium-ion battery.

• As with any mobile phone, if you are in an area with no wireless coverage,

your phone continues to search for a signal, which consumes power. Turn off your phone if you are outside a coverage area (see Tur n w ire le ss

services off (airplane mode)).

• If you set up an email account in the Email application, set the interval to

automatically download email to every two hours or less frequently (see

Enter advanced account settings).

• Lower the screen brightness (see Change screen brightness).

• Use a Wi-Fi connection to download system updates and applications

from App Catalog (see Update the Palm

Use App Catalog to shop for new applications). Downloads occur faster

over Wi-Fi than over your wireless service provider’s data connection, and thus use less battery power.

• Keep in mind that frequent use of instant messaging (IM) can reduce

battery life. Sign out of your IM account when you are not using it (see

Sign out of an IM account).

• Shut down the phone completely when you won’t be using it for an

extended period of time (see Shut down your phone).

webOSTM operating system and

• Buy an extra battery as a spare for long plane trips or periods of heavy use.

To purchase batteries that are compatible with your phone, go to

palm.com/store and click Accessories for your phone.

Turn the phone on/off

Your Pre 2 phone’s screen can be turned on and off separately from its wireless services (which are the Phone app, Wi-Fi app, and Bluetooth organizer features of your device (Calendar, Contacts, Tasks, Memos, and so on) without turning on the phone and other wireless features. Also, when the screen is turned off, the phone can be on and ready for you to receive phone calls or messages.

Turn the screen on/off

Turn the screen on and leave the wireless services turned off when you want to use only the organizer features, for example, when you’re on a plane and you must turn off all wireless services, but you want to look at your calendar.

To turn the screen on, do one of the following:

• Press power . Drag up to unlock the screen.

• Slide out the keyboard.

* Power

app). This means you can wake up the screen to use just the

20 Chapter 2 : Basics

TIP You can also unlock the screen by dragging up from the gesture area across

the onscreen lock icon.

To turn the screen off, press power .

To save power, the screen dims automatically after a period of inactivity, then turns off. You can be on a call when the screen dims and turns off—this does not affect the call. To brighten the screen after it dims, tap the screen.

TIP You can set how long the screen stays on during a period of inactivity (see Set

the interval for turning the screen off automatically).

Turn wireless services off (airplane mode)

Airplane mode turns off your phone as well as the Bluetooth® wireless technology and Wi-Fi features. Use airplane mode when you are on a plane or anywhere else you need to turn off all wireless services. You can’t browse the web, but you can still use apps like Calendar, Contacts, Photos, Music, Quickoffice, and PDF View.

Do one of the following:

* These indicate that wireless services are off (airplane mode).

TIP When your phone is in airplane mode, you can turn the Wi-Fi and Bluetooth

features on individually (see Turn W i-F i on /off and Turn the Bluetooth feature on/

off). To turn your phone back on, you must turn airplane mode off.

• Tap the upper-right corner of any screen to open the connection menu.

Ta p Turn on Airplane Mode.

• Press and hold power and tap Airplane Mode.

When your phone is in airplane mode, the airplane mode icon appears at the top of every screen, and Airplane Mode appears in the upper-left corner of the screen in the Launcher, Card view, and Phone. Your phone is not connected to any mobile network.

Turn wireless services on

When you turn on your phone, it automatically connects to your mobile network so that you can make and receive phone calls and use other wireless services (if supported by the local network).

If airplane mode is turned on, you need to turn it off before you can connect to your mobile network. Tap the upper-right corner of any screen to open the connection menu. Tap Tu rn o f f A i r p l a n e Mo d e .

Chapter 2 : Basics 21

When your phone locates a signal, your wireless service provider name appears in the upper-left of the screen in the Launcher, Card view, and Phone, and the signal-strength icon appears at the top of the screen.

At those times, shut down the screen and wireless services completely by doing one of the following:

• Open Device Info and tap Reset Options. Tap Shut Down, and tap Shut Down again.

• Press and hold power , and tap Power. Tap Shut Down/Swap Battery, and tap Shut Down.

* These indicate that wireless services are on.

When you are inside a coverage area, the bars of the signal-strength icon are filled in according to the strength of the signal. If you’re outside a coverage area, the bars in the signal-strength icon appear dimmed with an X.

Shut down your phone

Usually, turning your phone off and/or putting it in airplane mode is sufficient for normal periods when you have the phone with you but you’re not using it. On rare occasions, however, you may want to put your phone into deep sleep because you are not going to use it for an extended period.

22 Chapter 2 : Basics

NOTE When you turn everything off, the phone’s alarms, ringer, and notifications

are also turned off.

To turn both the screen and wireless services back on, press and hold power

until a logo appears onscreen.

Use gestures: tap, swipe, drag, flick, pinch

Gestures are an important, basic part of your phone. They’re easy to learn, and they make working with the phone fast. You make most gestures with one finger. For a few, you need two. Make gestures with the tip of your finger. Do not use your fingernail. Don’t bear down.

You make gestures in two areas on your phone: the touchscreen and the gesture area. The gesture area is the black area extending along the bottom of the screen.

Basic gestures

Ta p : Tap with the tip of the finger, not the fingernail. Tap fast and firmly, and

then immediately lift your fingertip off the screen. Don’t bear down on what you’re tapping. Don’t wait for a response; the response comes after you lift your finger. Don’t linger on the gesture; a tap takes a split second to do.

Tap the center of the gesture area to do the following:

* Gesture area

When you’re working in an application, the center of the gesture area displays a lighted bar.

• Tap the bar to minimize the app and display Card view (see Display all

open applications (Card view)).

• The lighted bar also appears when you tap the center of the gesture area

to maximize a card in Card view.

• When the screen is off, the lighted bar pulses when a notification arrives

and continues to pulse until you tap the notification or turn on the screen (see Get notifications when the screen is locked or off).

• When you’re working in an application, tap the center of the gesture area

to see Card view. Card view shows you all the applications that are currently open, displayed as a series of cards (small windows).

• When you’re in Card view, tap the center of the gesture area to maximize

the app in the center of the view.

Swipe: A swipe is most often a horizontal gesture, from right to left or left to

right. Do it fast, do it lightly. In a swipe, your fingertip just skims the surface of the touchscreen or gesture area.

One kind of swipe you’ll use a lot: back. Make the back gesture from right to left anywhere in the gesture area. Back takes you up one level from a detailed view to a more general view of the application you’re working in. For example, when you finish reading an email message, make the back gesture to close the message and return to your list of messages. Or when you finish writing a memo, make the back gesture to close and save the memo and return to the display of all your memos. When you make the back gesture in an application and that’s the only screen of that app that’s open, you minimize the app and go back to Card view.

Chapter 2 : Basics 23

In Web, the back gesture performs the same function as the back button on the browser, allowing you to move back through previously viewed pages.

The forward gesture, available in Web only, is a swipe from left to right anywhere in the gesture area. The forward gesture allows you to move forward through previously viewed web pages.

Drag: Drag is the gesture you make for a slow scroll up and down, such as in

a list, in a document, or on a web page. Slide your fingertip slowly along the surface—no need to bear down.

Flick: As its name tells you, this is a quick gesture, great for scrolling long

lists, documents, or pages. Do it fast, do it lightly; as with a swipe, your fingertip just skims the surface. The faster you flick, the faster and farther you scroll up or down a list.

To close an application in Card view, flick the card up toward the top of the touchscreen. This is called throwing the card off the top of the screen.

In some applications, such as Email and Messaging, you can throw a list item off the side of the screen to delete the item.

One kind of drag that you’ll use a lot brings up Quick Launch when you’re in an application. This drag gesture begins in the gesture area and ends on the touchscreen. As your fingertip slowly crosses the border between the gesture area and the touchscreen, it seems to drag Quick Launch into view. To open one of the apps in Quick Launch, move your finger to its icon. When you see the app name appear, lift your finger. The application opens.

You also make the drag gesture as part of a drag and drop.

24 Chapter 2 : Basics

If an application is maximized, you can flick up from the gesture area to the screen to minimize the app and display Card view. This is the up gesture. If you make the up gesture when Card view is displayed, you open the Launcher.

Scroll gestures

Scroll slow: Drag the screen in the desired direction.

Scroll fast: Flick the screen in the desired direction.

Stop scrolling: Tap or drag the screen while scrolling.

Zoom gestures

Zoom in/pinch out to increase the size of items on the screen (Email, Web,

Photos, PDF View, and Google Maps): Place two fingers on the screen and spread them slowly apart.

Chapter 2 : Basics 25

Zoom out/pinch in to decrease the size of items on the screen (Email, Web,

Photos, PDF View, and Google Maps): Place two fingers on the screen and bring them together.

Zoom in or out a fixed amount (Web, Photos, Quickoffice

mobile office

software, PDF View): Double-tap the screen.

Text s e l e c t i o n g e sture s

For information on working with text after you select it, see Cut, copy, and

paste information and Use the Copy All or Select All feature.

Insert the cursor in a text field: Tap the location. See Cut, copy, and paste

information.

Move the cursor: Tap the location to insert the cursor. Press and hold

Option . Place your finger anywhere onscreen and drag your finger in the

direction you want to move the cursor.

26 Chapter 2 : Basics

Select text when you can see a cursor: Tap the location to insert the

cursor. Press and hold Shift . Place your finger anywhere onscreen and drag your finger in the direction you want to select text. Tap the highlighted text to deselect it.

Select a paragraph of text: When you cannot insert a cursor in the text—

for example, on a web page or in an email you received—the smallest amount of text you can select is a whole paragraph. Press and hold

Shift , and then tap a paragraph. Tap an adjacent paragraph to add it to

your selection (you can’t skip around). If you need to scroll down to select the next paragraph, release Shift , scroll, press Shift , and tap the paragraph. Tapping any part of the highlighted selection deselects it.

Drag an item

Tap and hold the item, drag it, and then lift your finger to drop it. You get a visual cue that the item is ready to be dragged. For example, an icon in the Launcher is ready to be dragged when you see a halo around the icon. A card in Card view is ready to be dragged when it becomes transparent.

Chapter 2 : Basics 27

Delete a list item

Throw the item off the side of the screen. If prompted, tap Delete to confirm the deletion.

Open applications

You can have as many applications open at one time as you like, limited only by the amount of memory available on your phone at the time.

Open an application in the Launcher

The Launcher displays all your applications. The Launcher includes multiple pages, which you can organize to group apps the way you want (see

Reorder Launcher icons and Reorder Launcher pages).

1 If you’re in an app, tap the center of the gesture area to display Card

view.

The delete gesture is available in applications such as Email, Messaging, Tasks, Music, and Bluetooth. If you can’t delete a list item by throwing it, open the item and look in the application menu for a Delete menu item.

TIP To delete multiple list items, throw each one off the screen. If you get the

Delete confirmation prompt after throwing the first item, you don’t need to tap

it—just throw the second item, and the first deletion is confirmed automatically.

2 In Card view, tap .

TIP You can also open the Launcher by flicking up twice from the gesture area to

the screen. If you are in Card view, just flick up once to open the Launcher

3 To find the app you want, flick up or down to see all the icons on a

page. To see other pages, swipe right or left on the screen, or tap the arrows in the upper-left and upper-right corner of the screen.

28 Chapter 2 : Basics

1 Page indicator shows that there are pages to the right of the current page. Tap the arrow

to move to the next page.

2 Page name. Tap and hold to change the name.

4 Tap the application icon.

To close the Launcher, do one of the following:

• Tap the center of the gesture area.

• Make the up gesture: Flick up from the gesture area to the screen.

You can customize Quick Launch to contain the icons for apps you use most often. To open an application from Quick Launch, just tap the icon.

* Quick Launch

Quick Launch can display no more than five icons. By default it displays, from left to right, Phone, Contacts, Email, Calendar, and the Launcher. You can change the order of icons (except the Launcher icon) in Quick Launch (see Reorder Quick Launch icons), or swap in whatever applications you like (see Line up your favorite applications in Quick Launch).

Open an application in Quick Launch

Quick Launch is the bar of five icons you can access from any app. Quick Launch always appears at the bottom of Card view.

NOTE If you have a notification or the dashboard is open (see View and respond

to notifications), you need to dismiss the open item to access Quick Launch.

When you’re in an app, make the following gesture to display Quick Launch and open one of its applications.

1 Drag up slowly from the gesture area to the screen.

NOTE Don’t confuse this “drag up” with the up gesture, which is a quick flick up

from the gesture area to the screen.

Chapter 2 : Basics 29

2 Move your finger to the application icon. When you see the app name

appear, lift your finger. The application opens.

Open an application using Just Type

For detailed information on the Just Type feature, see Just Type.

1 Tap the center of the gesture area to open Card view.

2 Begin typing the name of the application or one of its keywords (see

Use application keywords).

3 When the application icon appears in the search results, tap it.

display of all your memos. When you make the back gesture in an application and that’s the only screen of that app that’s open, you minimize the app and go back to Card view.

To make the back gesture, swipe right to left anywhere in the gesture area.

Display all open applications (Card view)

Card view displays open applications as small cards so that you can easily scroll through them and drag them to change their order.

When an application fills the screen and you want to go to Card view, do one of the following:

Work with applications

Go up one level in an app (back gesture)

The back gesture takes you up one level from a detailed level to a more general view of the application you’re working in. For example, when you finish reading an email message, make the back gesture to close the message and return to your list of messages. Or when you finish writing a memo, make the back gesture to close and save the memo and return to the

30 Chapter 2 : Basics

• Tap the center of the gesture area.

• Make the up gesture: Flick up from the gesture area to the screen.

Move among open applications

1 In Card view (see Display all open applications (Card view)), swipe left

or right on the screen to see other open apps.

2 After the card becomes transparent, drag it to another position.

Close an application

2 Tap a card to maximize the application.

TIP You can also maximize the center card in Card view by flicking down from the

screen to the gesture area.

TIP You can set a preference to move among open apps without first going to

Card view (see Turn advanced gestures on/off).

Reorder open cards

1 In Card view (see Display all open applications (Card view)), tap and

hold a card.

• In Card view (see Display all open applications (Card view)), throw the

card off the top of the screen.

Work with stacked cards

If you are working in an application and perform an action that opens a new screen or launches a second application—for example, composing a new email from your Inbox or dialing a phone number from Contacts (which

Chapter 2 : Basics 31

opens the Phone app)—your phone treats the app screens as a group. If you minimize one of the screens, that screen and all screens associated with it appear as a set of stacked cards in Card view.

Here are some ways to work with stacked cards:

Move among cards and stacks: This works the same way as with single

cards (see Move among open applications).

Change the order of cards and stacks: This also works the same way as

with single cards (see Reorder open cards).

Close a card stack: You cannot close a stack by throwing it off the top of

the screen. You must close (throw) each card individually.

Reorder a card within a stack: Tap and hold the card you want to move.

When the card turns translucent, drag it across the other cards in the stack until it appears in the position you want, and then release.

2 Tap and hold a Quick Launch icon, and after the halo appears around

the icon, drag it off the Quick Launch bar. The icon disappears. When you open the Launcher, this icon now appears on the Launcher.

3 Open the Launcher. Tap and hold an icon. Card view appears with

Quick Launch displayed at the bottom.

Manually group cards or stacks into a stack: Tap and hold one of the

cards or stacks you want to group. When it turns translucent, drag the card or stack on top of another card or stack. When the two items appear in the center of Card view spread on top of one another, release. The items are now stacked.

Line up your favorite applications in Quick Launch

Quick Launch is a convenient lineup of your favorite apps. When you swap an app icon into Quick Launch, you don’t remove it from the Launcher; you have access to the icon in two places.

1 Open Card view. Quick Launch appears at the bottom.

4 Drag the icon onto the Quick Launch bar.

Reorder Quick Launch icons

You can change the position of any Quick Launch icon except the Launcher icon.

1 In Card view, tap and hold a Quick Launch icon.

32 Chapter 2 : Basics

2 After a halo appears around the icon, drag it to another location on the

Quick Launch bar.

Reorder Launcher icons

Add a Launcher page

1 Open the Launcher.

2 Open the application menu and tap Add Launcher Page. The page

appears to the right of the page that was displayed when you opened the menu.

Reorder Launcher pages

1 Open the Launcher.

2 Scroll to the page you want to move.

3 Open the application menu and tap Reorder Launcher Page. This

reduces the Launcher pages to a series of cards.

1 In the Launcher, tap and hold an icon.

2 After the halo appears around the icon and the Launcher pages

minimize to a series of cards, drag the icon to another location on the page.

3 To move the icon to another page, drag it to the left or right edge of

the screen. Don’t release the icon until the new page appears.

4 Drag the page to its new location, and release.

Rename a Launcher page

1 Open the Launcher.

2 Scroll to the page you want to rename.

3 Tap and hold the current name.

4 When the current name is highlighted, enter a new name.

5 Tap outside the field or press Enter to accept the new name.

Chapter 2 : Basics 33

Delete a Launcher page

Before you delete a Launcher page, you must remove all the icons from page as described here. You can’t delete a page displaying any icons.

1 Open the Launcher.

2 Scroll to the page you want to delete.

3 Move the icons that appear to another Launcher page (see Reorder

Launcher icons), or delete the icons for applications you installed (see Delete an application).

4 Tap in the center of the empty page.

Delete an application

You can delete applications that you installed on your phone.

Enter and save information

Use the keyboard

1 While pressing and holding Option , tap the app icon.

2 Ta p Delete.

TIP You can also delete an application you installed by opening the Launcher,

opening the application menu, and tapping List Apps. On the list of applications, tap and hold an app name or throw the app off the side of the screen, and then tap

Delete.

34 Chapter 2 : Basics

1 Option: Press to enter numbers, punctuation, and symbols that appear above the letters on

the keys (see Enter alternate keyboard characters), or to move the cursor (see Tex t s el ect io n

gestures).

2 Shift: See Enter uppercase letters and Text selection gestures. 3 Space 4 Backspace 5 Enter: Press to enter a line return (for example, in a memo or in an email message you are

composing) or to accept information you entered in a field (see Enter information in a field).

6 Sym: See Enter characters from the symbols table.

Enter uppercase letters

By default, the first letter of each sentence or field is capitalized and the remaining text you enter is lowercase. To enter other uppercase letters, do one of the following:

• Press Shift and press the letter key. The Shift symbol appears. You

don’t need to hold down Shift while you press the letter key.

• Turn on Caps Lock: Press Shift twice. The Caps Lock symbol

appears.

• Tur n o ff C ap s L oc k: Pr es s .

Enter alternate keyboard characters

Numbers, punctuation, and symbols appear above the letters on the keys. To enter these characters, do one of the following:

TIP The symbols and accented characters are grouped according to their

similarity to the corresponding key. In some cases, the symbol is related to the alternate character on the key, not the letter. For example, to type a € or other currency symbol, press Sym + h. Why? Because the alternate character on the H key is $.

TIP If you press the wrong key, press Backspace to return to the full list of

symbols and accented characters. You can then press another key.

3 Scroll to find the character you want.

• Press Option and press the key for the character. The alternate

character symbol appears. You don’t need to hold down Option while pressing the second key.

• Enter a series of alternate characters: Press Option twice to turn on

Option Lock. The Option Lock symbol appears.

• Tur n o ff Op t io n L oc k: Pr es s Option .

Enter passwords

You can see each character of a password only as you enter it, so be careful. Be sure Caps Lock and Option lock are off unless you need them. For information on how to enter characters, see Enter uppercase letters and

Enter alternate keyboard characters.

Enter characters from the symbols table

You can enter symbols and accented characters that don’t appear on the keys by using the symbols table. See Symbols and accented characters for a list of the available symbols and accented characters.

1 Press Sym to display the symbols table.

2 Narrow the list by pressing the key that corresponds to the character

you want. For example, to enter an é, press e.

4 Tap the character to insert it.

Symbols and accented characters

Table 2. Symbols and accented characters

Press Sym and press…

a or A á à ä â ã å æ Á À Ä Â Ã Å Æ ª ~ \ ` • ÷ ^ [ ] { } < >

b or B ~ \ ` • ÷ ^ [ ] { } < > « » Ø μ |

c or C © ç Ç ¢

d or D † ‡

e or E é è ë ê ē É È Ë Ê € ¹ ¼ ½

h or H ¢ € £ ¥ ƒ

i or I í ì ï î Í Ì Ï Î ÷ ‰

j or J ¡

k or K :-) :-( ;-)

l or L ` ‘ ’ ‚ "

m or M μ :-) :-( ;-)

n or N ñ Ñ ¿

to select…

« » Ø μ |

o or O ó ò ö ô œ õ ø Ó Ò Ö Ô Œ Õ Ø º “ ” „ < > « »

Chapter 2 : Basics 35

Table 2. Symbols and accented characters

Work with the Text Assist feature

Press Sym and press…

p or P ¶ ~ \ ` • ÷ ^ [ ] { } < > « » Ø μ |

q or Q \ ~ |

r or R ® ²

s or S ß š Š ~ \ ` • ÷ ^ [ ] { } < > « » Ø |

t or T ™ ³ ¾

u or U ú ù ü û Ú Ù Ü Û [ ] { } < > « »

v or V ^

w or W ÷ ^ ±

x or X x ¤

y or Y ÿ ý Ÿ Ý ¥ [ ] { } < > « »

zž Ž •

, or _ ~ \ ` • ÷ ^ [ ] { } < > « » Ø μ |

. … ~ \ ` • ÷ ^ [ ] { } < > « » Ø μ |

@° • Ø

to select…

Text Assist, the assisted text entry feature, works on any screen in which you can enter text, including email, text/multimedia, and instant messages; memos; contact and calendar entry screens; and more. Text Assist includes auto-correction, auto-capitalization, and shortcuts.

• If Text Assist recognizes a common misspelling, it auto-corrects the word.

A tone is played and the word appears with a red underline to indicate it has been corrected. To cancel the auto-correction, press Backspace , or tap the word and tap the original spelling.

• If auto-correction doesn’t recognize a spelling, it highlights the word with

an orange underline. Tap the word to display a list of close matches, and then tap the correct word. If the word is spelled correctly as you typed it, tap the word, and then tap + to add the word to the auto-correction dictionary. The word appears with a red underline to indicate it has been added to the dictionary.

• Auto-correction inserts punctuation such as apostrophes in contractions.

So you can quickly type dont, and it appears correctly as don’t.

• The auto-capitalization feature automatically capitalizes the first word of a

sentence and other letters that would commonly be capitalized, such as the letter i by itself or in i’d.

• The shortcut feature recognizes and expands common shorthand

expressions, such as replacing u with you, r with are, and wed with

Wednesday.

Enter information in a field

You can enter information in a field by typing or by pasting previously copied information (see Cut, copy, and paste information). The Text Assist feature works with all text fields (see Work with the Text Assist feature).

To accept the information you entered, do one of the following:

• Tap outside the field.

• Press Enter . If a screen contains multiple fields, pressing Enter accepts

the information you just entered and moves the cursor to the next field.

• When you are done entering information on the screen containing the

field, make the back gesture to accept the information and back out of the screen (see Go up one level in an app (back gesture)).

36 Chapter 2 : Basics

Customize Text Assist settings

You can customize individual Text Assist features—auto-correction, auto-capitalization, and shortcuts. To customize the user dictionary, see Edit

the user dictionary.

1 Open Te x t A ss i s t .

2 Do any of the following:

2 Ta p Edit User Dictionary.

• To turn auto-capitalization, shortcuts, or auto-correction on or off:

Ta p Off or On for that entry.

• To change whether a tone plays, the phone vibrates, or neither

happens when an auto-correction takes place: Tap Alert, and then tap System Sound, Vibrate, or Mute. The Alert option is available only if auto-correction is turned on.

Edit the user dictionary

1 Open Te x t A s s i s t .

3 To edit the auto-correction dictionary, tap Learned Words and do any

of the following:

• To add a word to the auto-correction dictionary: Tap , enter the

new word, and then tap Add.

• To change the spelling of a word in the auto-correction dictionary:

Tap the word, and then type the correction to the word. Tap Done.

• To delete a word from the auto-correction dictionary: Throw the

word off the side of the screen. Tap Delete to confirm.

4 To edit the shortcuts list, tap Shortcuts and do any of the following:

• To add a shortcut: Tap , enter the new shortcut and replacement

text, and then tap Add.

• To change a shortcut and/or its replacement text: Tap the shortcut

you want to change. Tap in the Shortcut field or the Replace With field, and then enter the new shortcut or replacement text. Tap

Done.

• To delete a shortcut: Throw the shortcut off the side of the screen.

Ta p Delete to confirm.

Chapter 2 : Basics 37

Select items in a list

Lists enable you to select from a range of options. Lists are different from menus (see Use the menus), which give you access to additional features.

Lists are hidden until you tap the currently displayed option for that list.

1 Tap the currently displayed option to open the list. For example, when

creating a new event in Calendar, tap 15 minutes before to display the list of reminder options.

2 Tap the list item you want.

Cut, copy, and paste information

You can copy any selectable text, and you can cut any selectable text that you entered, for example, in a memo or an email. This includes text you can select by dragging the cursor and paragraphs you can select by tapping them (see Text selection gestures).

38 Chapter 2 : Basics

1 Select the text you want to cut or copy (see Text selection gestures).

2 Open the application menu and tap Edit > Cut or Copy.

3 Open the app and insert the cursor where you want to paste the text

(see Text selection gestures).

4 Open the application menu and tap Edit > Paste.

You can also use keyboard shortcuts to cut, copy, and paste. After selecting the text or inserting the cursor, press and hold the gesture area; the lighted bar begins to pulse and glow more brightly. Then press X (cut), C (copy), V

(paste), or A (copy/select all, in the apps that support this feature). A notification appears that the text has been successfully cut or copied.

Use the menus

Use the Copy All or Select All feature

Some applications offer a Copy All menu option. For example, in Messaging, you can start or open a conversation, open the application menu, and tap

Edit > Copy All. This saves the entire conversation as plain text, which you

can paste in a memo, email message, and so on.

Other apps offer a Select All menu option. For example, in Memos, you can open a memo, open the application menu, and tap Edit > Select All. This highlights the full memo text, which you can cut or copy.

Some apps offer both the Copy All and Select All features to perform different text selection tasks:

• Email: In an open email message in Email, use Copy All to copy the entire

message (including header info such as sender, recipient, and subject), or use Select All to select just the message body text (see Copy messages).

• Contacts: On the contact details screen, use Copy All to copy the contents

of the contact entry as plain text; or, on the contact edit screen, insert the cursor in a field and use Select All to highlight the contents of that field.

Save information

Most applications have an application menu hidden in the upper-left corner, which provides access to additional features. There is also a connection menu hidden in the upper-right corner, which provides access to wireless services.

Some applications have additional menus. For example, in Photos, tap an open picture and tap to display a menu of tasks you can do with the picture (see Photos).

To get the most out of your phone, it’s a good idea to familiarize yourself with the additional features available through the menus in various applications.

Open the application menu

The application menu contains items for the application you are working in, such as Cut and Copy, Preferences, Help, and other application-specific menu items. Help is available on the app menu of every application.

1 In an app, do one of the following:

• Drag down from the upper-left corner of the phone (above the

screen) onto the screen.

• On most screens, your information is saved automatically. Just make the

back gesture to close the screen (see Go up one level in an app (back

gesture)), and your info is saved at the same time.

• Your info is also saved if you minimize an app screen to a card and throw

the card off the top of the screen to close the app.

• On screens with a Done button, tap Done to save your information.

Chapter 2 : Basics 39

• Tap the application name in the upper-left corner of the screen.

2 Tap a menu item to open it. If a menu item displays a right-pointing

arrow , tap the item to display the submenu for that item—for example, tap the Edit menu item to open a submenu containing Cut, Copy, and Paste items. If you see a downward-pointing arrow at the bottom of the menu, scroll down to see additional menu items.

of the shortcut. For examples of using keyboard shortcuts, see Cut, copy,

and paste information.

DID YOU KNOW? Pressing and holding the gesture area is sometimes called a

“meta-tap.”

Open the connection menu

The connection menu lets you manage wireless services—the phone, Bluetooth

1 Do one of the following:

wireless technology, Wi-Fi, and VPN.

DID YOU KNOW? The connection menu also displays the current day and date

and the battery charge level.

• Drag down from the upper-right corner of the phone (above the

screen) onto the screen.

1 Application menu 2 Tap to open the submenu 3 Scroll to see more items

3 To close the menu without selecting an item, repeat one of the options

in step 1.

If an application menu item is followed by this symbol plus a letter, it means a keyboard shortcut is available for that menu item. To use a keyboard shortcut, press and hold the gesture area and press the letter key

40 Chapter 2 : Basics

• Tap the upper-right corner of the screen.

2 Tap a menu item to turn that wireless feature on or to display a list of

menu items for that feature (see Turn wireless services off (airplane

mode)). If you see a downward-pointing arrow at the bottom of

the menu, scroll down to see additional menu items.

3 To close the menu without selecting an item, repeat one of the options

in step 1.

View and respond to notifications

Respond to a notification

Notifications show up at the bottom of the screen to notify you of new voicemail and messages, upcoming appointments, missed calls, application updates, and more. By default, if a notification arrives when the screen is off, the gesture area light pulses. You can turn this feature off (see Get

notifications when the screen is locked or off).

• For some types of notifications, throw the notification off the side of the

screen to dismiss it.

View all your notifications

For most types of notifications, if you do not tap a notification after a few seconds, it becomes an icon in the lower-right portion of the screen.

1 Tap anywhere on the bottom of the screen to display your

notifications.

Do one of the following:

• Tap the notification to act on it.

2 Tap a notification to act on it. If the notification has a number next to it,

the number indicates how many items are included in the notification—how many voicemail or email messages you have, and so on.

Some notifications enable you to perform multiple actions. For example, on a calendar notification, tap the calendar icon to open Calendar in Day view with the event displayed, or tap the event name to open the event details screen.

Chapter 2 : Basics 41

Reorder notifications and other dashboard items

The area that displays all of your notifications (see View all your

notifications) is called the dashboard.

supports visual voicemail, you can also create favorites on the visual voicemail screen (see Use visual voicemail).

• Tap and hold a dashboard item, and then drag it to a different location.

• Throw a dashboard item off the side of the screen to dismiss it.

Create and work with favorites

You can quickly reach your closest contacts by phone, email, or text/ multimedia message by designating them as favorites. Creating a favorite from a contact lets you view and touch base with that contact in just a few taps.

You can view favorites in the following apps:

Phone: See all your favorites by tapping on the dial pad. In your call

history list, calls to and from favorites are noted by a star. If you enter a contact name to call a contact, matching favorites appear at the top of the search results list and are noted by a star. If your wireless service provider supports visual voicemail, visual voicemail messages from favorites are noted by a star also (see Use visual voicemail).

Contacts: See all your favorites by tapping Favorites on the contacts list

screen. On your complete contacts list, favorites are noted by a star.

Just Type: When you enter a search term, matching favorites appear at the

top of the contacts search results and are noted by a star.

Manage online accounts

An online account is a web-based or server-based location, such as Google, Yahoo!, or Exchange, where you keep contacts and/or calendar information. Such web-based or server-based accounts are sometimes talked about as being “in the cloud.” They often have an email component as well.

The Palm online account onto your phone. After you set up an account on your phone, you can access the data from that online account. For some kinds of accounts, you can also add and change data on your phone, which is then synchronized to the online account in the cloud.

You can also set up your phone to work with your email and instant messaging accounts, and to post photos to online accounts such as Facebook or Photobucket.

Use the Accounts application as a central location to set up and manage your online accounts. You can also set up and manage online accounts individually in Contacts, Calendar, Email, Messaging, and Photos. See the sections on those applications for details.

When you set up an account, you see a list of some common online accounts to pick from. (See Online accounts available for Palm

phones* for details on how those accounts behave on your phone.) If you

use an online account that’s not listed, check App Catalog to see if you can download an app for that account and use it with your phone.

Synergy™ feature works in the background to get data from an

webOSTM

Email and Messaging: When you begin typing a contact name to address a

message, matching favorites appear grouped at the top of the search results list and are noted by a star.

You can create and manage favorites in Contacts (see Create a favorite) and on two screens in Phone: the Favorites screen (see Create a favorite) and your call history (see View your call history). If your wireless service provider

42 Chapter 2 : Basics

Use the Accounts application to set up an online account

1 Open Accounts .

2 Ta p Add Account.

3 Do one of the following:

• To add one of the listed accounts: Tap the account name.

• To search for other accounts: Tap Find More. This opens App

Catalog with a list of available online accounts displayed. Tap the account you want to download and install it (see Use App Catalog to

shop for new applications).

IMPORTANT If you delete an account from your phone using the Accounts app,

all data from that account is removed from all apps associated with the account. For example, if you delete an Exchange account using the Accounts app, all your Exchange data is removed from Email, Contacts, Calendar, and Tasks. If you want to delete data only from one app served by the account—for example, you want to delete the calendar events but keep the contacts—go to the preferences for the app and delete the account there.

4 Enter your username and password, and tap Sign In.

5 Depending on the account, you may be presented with options for

which apps should download data from that account. For each app, tap On or Off, and then tap Done.

Use the Accounts application to edit or delete an online account

If you change the username, email address, or password you use with an online account, you need to enter the new information in the account settings on your phone. You can do that from within one of the applications associated with that account, or from the Accounts app.

1 Open Accounts .

2 Tap the account name.

3 Do one of the following:

• To change the account display name: Under Account Name, tap

the current name to highlight it, and enter the new name.

• To change which applications are associated with the account: For

each app listed, tap On or Off.

• To edit the account information: Tap Change Login Settings, enter

the new username and password, and tap Sign In.

• To delete the account: Tap Remove Account. Tap Remove

Account again to confirm.

Update the Palm® webOSTM operating system

Palm provides updates to your phone’s operating system. Update notifications are sent to your phone automatically when a system update is available (see Respond to a system software notification). When you update your phone’s operating system, your personal information and files are not affected. In addition to receiving update notifications, you can manually check for operating system updates at any time (see Manually check for

system updates).

What’s more, both Palm and many application developers make updates available for applications you installed on your phone. You can check in App Catalog at any time for application updates (see Update a downloaded

application from a notification and Manually check for application updates).

Chapter 2 : Basics 43

Respond to a system software notification

When you get a notification that a system update is available, do one of the following:

• Ta p Install Now twice. When installation is complete and the phone

resets, tap Done. Installation times vary, depending on the size of the update. You cannot use your phone while an update is being installed, not even for emergency calls.

• Ta p Install Later. The next time you charge your phone, you receive

another update notification. You can again choose whether to install the update now or later. If you do not tap Install Later within 10 minutes of receiving the notification, installation begins automatically.

IMPORTANT Do not remove the battery while updates are being installed.

Here is some additional information about system updates:

• Whenever possible, use a Wi-Fi connection to download system updates.

Downloads occur faster over Wi-Fi than over your wireless service provider’s data connection, and use less battery power. If you see that a system update is available, make sure you have your phone’s Wi-FI feature turned on.

• If you have Wi-Fi turned on and the battery has enough charge, your

phone automatically downloads a system update if one is available—you don’t have to do anything. If Wi-Fi is not turned on when the update becomes available, the Palm servers continue to check your device for Wi-Fi availability.

• If you do not have Wi-Fi turned on anytime within a few days of an

update’s becoming available, your phone automatically downloads the update over your wireless service provider’s network the next time the battery has enough charge and you have a data connection, as indicated by the , , or icon at the top of the screen.

• If the battery does not have enough charge, you must charge the battery

before you can download or install an update.

• To avoid roaming charges, updates are not downloaded if your phone is in

roaming coverage.

• If you do not install an update immediately after downloading it, you are

prompted to install the update the next time you charge your phone. You can choose whether to install the update now or later. You have ten minutes to decide; otherwise, the update installs automatically.

Manually check for system updates

1 Open System Updates .

44 Chapter 2 : Basics

2 If a message appears stating that a system update is available, do the

following:

• Ta p Download Now.

• When prompted, tap Install Now.

• After installation has finished and the phone resets, tap Done.

NOTE Applications you installed on your old Palm OS® by ACCESS or Windows

Mobile smartphone do not work on your Pre 2 phone because your Pre 2 phone uses the new Palm your old favorites.

webOS™ platform. Check App Catalog for a new version of

1 Open App Catalog .

2 The first time you open App Catalog, review the terms of use and tap

Accept.

3 Tap the icon of a featured application, or do one of the following:

IMPORTANT Do not remove the battery while updates are being installed.

Use App Catalog to shop for new applications

Browse applications in App Catalog

Use App Catalog to browse and download any of the many applications available for your phone. App Catalog contains both free apps and apps you can buy.

• To search by name: Type in a search term, and then tap or press

Enter . A list of apps whose name or category matches your

search term appears.

• To search apps by category: Tap Browse Categories, and tap a

category. If the category or list screen displays a category header beneath the featured app icons, tap it to view and select subcategories. If a subcategory screen contains a similar header, tap it to view further subcategories.

Chapter 2 : Basics 45

• To narrow your search by filtering: Tap an icon at the bottom of the

screen:

Table 3. App Catalog search icons

Icon Description

Hot apps (the most popular apps). This option appears on the Home screen only.

Apps sorted by user rating. This option appears on a category or subcategory screen only.

Best-selling apps.

• Tap a screenshot to see a larger view.

• Ta p Reviews to read all reviews.

• Ta p Share and then tap Email or Text Message to share info about

an app with a friend.

• Ta p Developer Home to go to the app developer’s home page.

• If available, tap Support to go to the developer’s product support

page.

• If available, tap the YouTube link to view a video of the app in your

phone’s YouTube application.

Most-downloaded free apps.

Most recently added apps.

• To search within hot, paid, free, or new apps only, first tap the

corresponding icon at the bottom of the screen, and then enter a search term.

4 When the app you want appears onscreen, tap the name to display

app details.

5 On the app details screen, do any of the following:

Download a free application

BEFORE YOU BEGIN Before you download an app, make sure you have

enough storage space on your phone to fit the app. Open Device Info and look at the Available field under Phone.

1 Open App Catalog .

2 Find a free app you want (see Browse applications in App Catalog).

3 Tap the app name, and then tap Download for free.

4 If the application uses Location Services, a notification appears (see

Location Services). Tap Continue.

TIP To pause a download, tap the Downloading progress bar. To resume

downloading, tap Download paused.

5 To cancel a download: Tap on the Downloading progress bar.

6 After you download an app, tap Tap t o La u n c h to open it. The app

also now appears as an icon in the Launcher, so you can open it from the Launcher as well.

46 Chapter 2 : Basics

You can move to other screens and work in other applications while your new app downloads in the background. For example, find another app in App Catalog and start its download while the first download is finishing.

Buy an application

Manage applications

1 Open App Catalog .

2 Browse to the app you want (see Browse applications in App Catalog).

3 Tap the app name, and then tap Download for [amount].

4 If the application uses Location Services, a notification appears (see

Location Services). Tap Continue.

5 Do one of the following:

• If you have a billing account: If prompted, enter your Palm profile

password to authorize the purchase, and tap Continue.

• If you do not have a billing account: Tap Continue. Enter your Palm

profile password, and tap Continue. See Set up a billing account.

If you enter an incorrect Palm profile password three times, a message appears that explains how you can contact Palm support for help.

6 Ta p OK.

TIP To pause a download, tap the Downloading progress bar. To resume

downloading, tap Download paused.

7 To cancel a download: Tap on the Downloading progress bar.

8 After you download an app, tap Tap t o La u n c h to open it. The app

also now appears as an icon in the Launcher, so you can open it from the Launcher as well.

TIP If you delete a purchased application you can reinstall it without paying for it

again (see Manage applications).

1 Open Software Manager .

2 Ta p Apps to manage downloaded apps that appear in the Launcher, or

tap Other to manage background apps and services that do not appear in the Launcher.

3 Tap an app or service name.

4 On the app details screen, do any of the following:

• To read reviews of the app: Tap Review App and tap a review.

• To add a review: Tap Review App, and then tap Review.

• To share info about the app: Tap Review App, and then tap Share.

To send the link in an email message, tap Email. To send the link in a text message, tap Te x t M e s s ag e .

• To report a problem with the app: Tap Report A Problem. Under

Problem Type, tap Bug and tap a problem type to narrow the type

of problem you are reporting. Enter the problem description and tap

• To delete the app: Tap Delete. Tap Delete again to confirm.

Chapter 2 : Basics 47

TIP You can also delete an app by throwing it off the side of the screen from the

app list, and then tapping Delete to confirm.

Set up a billing account

1 Open App Catalog .

5 To reinstall a deleted application: Browse to the app (see Browse

applications in App Catalog). Tap the app name and tap Download

again for free. You do not need to buy the app again.

Update a downloaded application from a notification

When an update is available for an app you downloaded, you get a notification. Tap the notification and do one of the following:

• To display details about the app and the available update: Tap the app

name.

• To update one app: Tap the arrow icon to the right of the app name.

• To update all apps: Tap Install Updates.

Manually check for application updates

1 Open Software Manager .

2 Ta p Applications to manage downloaded apps that appear in the

Launcher, or tap Other to manage background apps and services that do not appear In the Launcher.

3 If updates are available for any of the items shown onscreen, an arrow

with a number appears in the lower-left corner of the screen. The number indicates the number of items for which updates are available. Tap the arrow.

2 Do one of the following:

• Tap an app you want to buy, and tap Continue.

• Open the application menu, tap Preferences & Accounts, and tap

Add Account.

3 Enter your Palm profile password and tap Continue.

If you enter an incorrect Palm profile password three times, a message appears that explains how you can contact Palm support for help.

4 Tap the credit card type you want to use. Enter your credit card and

billing address details, and tap Submit.

IMPORTANT Your credit card details are not stored on your phone. They are

encrypted and stored in your Palm profile.

5 Ta p OK to verify your email address, or tap Change This Address to

enter a different one. Purchase receipts are sent to the address shown here.

6 In Password is Required, select one of the following:

Once every 4 hours: You must enter your password the first time you

make a purchase. If you make any other purchases within four hours, you don’t need to enter your password again. After four hours, you enter your password again for the first purchase, which starts a new four-hour clock.

4 Do one of the following:

• To display details about the app and the available update: Tap the

app name.

• To update one app: Tap the arrow icon to the right of the app name.

• To update all apps: Tap Install Updates.

48 Chapter 2 : Basics

Every Purchase: You must enter your password for each purchase,

regardless of the time interval.

Update or delete a billing account

1 Open App Catalog .

2 Open the application menu and tap Preferences & Accounts.

3 Ta p y ou r a cc oun t na me.

4 Enter your Palm profile password and tap Continue.

If you enter an incorrect Palm profile password three times, a message appears that explains how you can contact Palm support for help.

5 Do one of the following:

• Edit the account information: Change the information as needed and

tap Submit.

• Delete the account information from your phone: Tap Remove

Account.

Chapter 2 : Basics 49

50 Chapter 2 : Basics

Just Type

With Just Type, you can turn on your phone and just start typing—that’s all you have to do to start a search and get stuff done. Then just tap to act on a search result. For example, typing just two letters can find a contact; then all you have to do is tap the number to make a call.

Not only can you search for contacts; you can also find email messages and web pages you visited. You can open applications by typing a letter or two—type B and then tap to open Bluetooth. Want to send an email message? Just start typing the message, and then pick the Email app to send it.

In this chapter

52 Get in touch with a contact 52 Search the web 53 Find information in an application on your phone 54 Create a new item such as a message or memo 54 Open an application 56 Customize Just Type

Chapter 3 : Just Type 51

Get in touch with a contact

1 Open Card view (see Display all open applications (Card view)) or the

Launcher (see Open an application in the Launcher).

NOTE If you are using Exchange with a corporate server, you can search your

company's Global Address List (GAL) for a contact: Enter the contact name, and then tap Global Address Lookup.

2 Begin typing the contact’s first and last initials (no space), first or last

name, or email address.

3 When the contact name appears, do one of the following. If only the

contact name is displayed, tap the name to display ways to get in touch.

Search the web

You have several options for using Just Type to search the web.

1 Open Card view (see Display all open applications (Card view)) or the

Launcher (see Open an application in the Launcher).

2 Begin typing the search term.

• Tap the name to open the person’s contact information.

• Tap a phone number to dial it, an email address to send a message,

and so on. Tap to the right of a phone number to send a text message.

• Ta p Add Reminder to add a reminder message to the contact (see

Assign a reminder message to a contact).

52 Chapter 3 : Just Type

3 Do one of the following. You may need to scroll down to see web

search results.

• To search the web using your default search engine: Tap the search

engine name. The search engine appears directly beneath any matching contact entries.

• To view suggested search terms from your default search engine

based on the characters you entered: Tap Suggest to the right of your default search engine name. If your search returns no contacts, applications, or other items on your phone, suggestions are displayed automatically. Tap a suggestion to search on that term.

• To search the web using a different search engine: Under Launch &

Search, tap a search engine name. If the search engine is for a

specific website, such as Wikipedia, your phone searches that site only. To view more search options, tap More under Launch &

Search.

TIP You can also use Just Type to go directly to a website. In Card view or the

Launcher, type the site address, such as palm.com. When the address appears at the top of the search results, tap Go to website.

Find information in an application on your phone

You can search for email messages, web bookmarks, and websites you’ve visited (browsing history) on your phone. You can also search for items in the Google Maps, App Catalog, and YouTube applications.

If your search term does not show results for a certain app, you may need to turn on a preference to include that app in a Just Type search (see

Customize Just Type).

1 Open Card view (see Display all open applications (Card view)) or the

Launcher (see Open an application in the Launcher).

2 Begin typing the information you want to find. Depending on which

app you want to search, this could be the subject of an email address, a physical address you want to locate on a map, a bookmark name, the name of an app you want to download, or some other term.

3 Depending on the app you want to search in, tap one of the following.

You may need to scroll down to see app search results.

• Email: Your phone displays either just the number of email

messages whose sender name or subject contains your search term, or the number plus a list of the actual messages. If only the number of messages is shown, tap Email to display the list of matching messages. Tap a message to view it.

• Bookmarks & History: Your phone displays either just the number

of websites in your bookmarks list and browsing history list whose name contains your search term, or the number plus a list of the websites. If only the number of websites is shown, tap Bookmarks

& History to view a list of the websites. Tap an entry to go to the

website.

• Google Maps: To view your search term on a map, under Launch &

Search, tap Google Maps.

• App Catalog: To search App Catalog for apps that match your

search term, under Launch & Search, tap More, and then tap Palm

App Catalog.

• Yo u Tu b e : To view YouTube videos that match your search term,

under Launch & Search, tap More, and then tap Yo u Tu b e .

Chapter 3 : Just Type 53

NOTE When you are working in applications such as Contacts, Email, Memos,

and PDF View, you can search for entries or files. From the list view, type the file name; a few words from a memo; or a contact name, initials, address, or number. See the individual application sections for details. You can also enter a search term in the Help application to search for help content related to the term.

Create a new item such as a message or memo

You can use Just Type to create a new item such as an email message or memo by entering all or part item text. These items are grouped in the Quick Actions section of the search results.

For some Quick Actions, you need to turn on a preference to create that type of item from your search results (see Customize Just Type).

1 Open Card view (see Display all open applications (Card view)) or the

Launcher (see Open an application in the Launcher).

2 Type all or part of the item text, such as email message text or memo

text.

3 If needed, scroll down to see the Quick Actions field. Tap New [item

type]. The relevant application opens, displaying your text as part of a

new item. Here are some examples:

• To create a new email message: Tap New Email. A new message

opens with the text you entered as the message text.

• To c re at e a n ew me mo : Tap New Memo. A new memo opens

containing the text you entered.

Open an application

1 Open Card view (see Display all open applications (Card view)) or the

Launcher (see Open an application in the Launcher).

2 Begin typing the app name or a related keyword. See Use application

keywords for a list.

54 Chapter 3 : Just Type

3 When the app appears, tap it.

Tab le 1.

Application Name Keywords

Clock Alarm, Time, Watch

Contacts Addresses, People

Date & Time Clock, Settings, Preferences

Device Info Settings, Preferences, Reset

Email Mail

Google Maps Maps

Location Services Settings, Preferences

Memos Notes, Stickies, Notepad

Messaging Text, SMS, MMS, IM, Instant Chat

Music Songs, Tunes, Audio

PDF View Acrobat

TIP You can also start a search by copying text in another application, opening the

Launcher, and pasting the text. The text appears at the top of the screen as the search term. Note that you can’t paste text in Card view.

Use application keywords

If you don’t know the name of the app you are searching for, you can enter a keyword associated with the app. This table shows the keywords you can use to find an app on your phone.

Tab le 1 .

Application Name Keywords

App Catalog Store

Backup Settings, Preferences

Bluetooth Settings, Preferences, Wireless

Calendar Datebook, Meetings, Events

Phone Dial

Photos Pictures

Quickoffice Word, Excel, PowerPoint

Regional Settings Settings, Preferences

Screen & Lock Wallpaper, Security, Desktop, Brightness,

Unlock, Gestures, Settings, Preferences

Software Manager Store

Sounds & Ringtones Audio, Music, Volume, Vibrate, Silent, Settings,

Preferences

System Updates Settings, Preferences

Tas ks To D o, Tod os , C he ck li st

Videos Movies

Web Browser, Blazer, Internet

Yo uTu be Vi de os, Mov ie s

Chapter 3 : Just Type 55

Customize Just Type

You can select the types of information that are included in a search. For contacts, you can also turn Global Address Lookup on or off. You can choose which web search options to display in the search results, and add new search engines to the list. You can select the applications that you can launch directly from search results.

engine, tap the currently displayed engine, and then tap the one you want. The list contains two types of search engines: Engines that search the entire web, such as Google, and engines that search within a specific website only, such as Wikipedia.

Applications: If you include applications in your searches, any

matching items in those applications are included in your search results. To add an application to your search results, tap Add

Application Searches, and then tap the application name.

1 In Card view or the Launcher, begin typing some text to bring up the

search results screen. You can type an actual search term or a just a few characters.

2 Scroll to the bottom of the search results screen and tap Preferences.

TIP You can also access Just Type preferences by typing some text in Card view or

the Launcher, opening the application menu, and tapping Preferences.

Launch & Search: This list displays other web search engines and

applications your phone searches when you enter a search term. Search engines are designated by Web—you can make any listed search engine the default search engine. Applications included in your searches are designated by App. To include other search engines or applications in your searches, tap Add More Searches and tap the item you want.

Quick Actions: This displays the types of items you can create from

your search results, such as an email message or a memo. To add a new item type, tap Add Quick Actions and tap the item.

Find More: This option lets you search App Catalog for third-party

applications and services that you can use to perform any of the following Just Type functions: web search, app search, or creation of a new item (Quick Action). For example, you can use Find More to download a new web search engine. To use this feature, tap Find More, and then download an app from the list displayed in App Catalog (see Use App Catalog to shop for new applications).

3 Select any of the following options:

Default Search Engine: This is the search engine your phone uses to

search the web when you enter a search term. To change the search

56 Chapter 3 : Just Type

Copy files and sync your personal data

You didn't buy your Palm® Pre™ 2 phone simply to make calls; you bought it because it's also a handheld computer with lots of the features and functions of your desktop computer. One important feature that your phone shares with your computer is that it has a lot of storage space for your files and for your personal data.

This chapter explains how to get these two kinds of data—files and personal data—onto your phone. Copying files to your phone is easy. Getting your personal data onto your phone is also easy; you just need to decide where you want that data to be stored and how you want to access it.

In this chapter

58 Copy files between your phone and your computer 59 Overview: Get your personal data onto your phone 61 Transfer data from an old phone 61 Export data from a desktop organizer on your

computer 62 Get data from an online account in the cloud 63 Sync your desktop organizer and your phone

Chapter 4 : Copy files and sync your personal data 57

Copy files between your phone and your computer

Copy files and folders using USB Drive mode

You can copy any type of file from a computer to your phone, and from your phone to your computer, by putting your phone in USB Drive mode. In this mode, your phone appears as a removable hard drive to your desktop computer.

After you copy a file to your phone, you can open the file if your phone has an application that supports the file type. You can open many file formats for photos, videos, and music; Microsoft Office files; and PDF files. You can also copy ringtones that you download from your computer’s web browser.

IMPORTANT All files that you store on the USB drive of your phone are not

backed up to your Palm profile, and they cannot sync to any of your online accounts. So be sure to keep a copy of all such files somewhere besides your phone just in case you lose your phone or you must do a full erase of the info on your phone. For example, from time to time, you may want to back up photos and videos you recorded on your phone by copying them to a computer. Your photos and videos are stored in the DCIM folder of your phone’s USB drive.

3 On a Windows computer, if the Found New Hardware wizard opens,

click Cancel to close the wizard.

4 Open My Computer (Windows XP), Computer (Windows

Vista/Windows 7), or the Finder (Mac), double-click the drive representing your phone, and drag and drop files to your phone. The drive displays folders that you can use to organize the files you copy. You can also create your own folders.

NOTE If you copy ringtones to your phone, be sure to place them in the

ringtones folder on your phone’s USB drive. Photos and videos taken on the

phone are in DCIM > 100Palm.

5 End the connection safely—if you do not eject safely, your phone resets

when you disconnect the USB cable:

On a Windows computer, right-click the drive representing your phone and click Eject.

On a Mac computer, from your desktop, drag the drive representing your phone to the Tra s h . Trash changes to Eject.

6 Disconnect the USB cable from the computer when the USB drive

screen is no longer displayed on your phone.

BEFORE YOU BEGIN Before you copy files from your computer, make

sure you have enough storage space on your phone to fit the files. Open

Device Info and look at the Available field under Phone.

When your phone is in USB Drive mode, incoming calls go to voicemail; you can’t make calls or use any other application until you complete step 5 below.

1 Connect your phone to your computer using the USB cable.

2 On your phone, tap USB Drive. On your computer, your phone

appears as a removable drive.

58 Chapter 4 : Copy files and sync your personal data

Delete files and folders using USB Drive mode

When your phone is in USB Drive mode, you can’t make or receive calls or use other wireless features such as email or the web.

1 Connect your phone to your computer using the USB cable.

2 On your phone, tap USB Drive. On your computer, your phone

appears as a removable drive.

3 On a Windows computer, if the Found New Hardware wizard opens,

click Cancel to close the wizard.

4 Open My Computer (Windows XP), Computer (Windows

Vista/Windows 7), or Finder (Mac), double-click the drive representing your phone, and delete the files or folders.

• Your calendar events

• Your tasks (to-do list)

• Yo ur m em os /n o te s

5 End the connection safely—if you do not eject safely, your phone resets

when you disconnect the USB cable:

On a Windows computer, right-click the drive representing your phone and click Eject.

On a Mac computer, from your desktop, drag the drive representing your phone to the Tra s h . Trash changes to Eject.

6 Disconnect the USB cable from the computer and the phone when

the USB drive screen is no longer displayed on your phone.

Copy music, photos, and videos using third-party software

Besides using USB Drive mode to copy your photos, videos, and DRM-free music from your computer to your phone, you can also use solutions available from third-party software developers (sold separately) that facilitate the transfer of media files to your phone. For more information, open the browser on your computer and go to palm.com/sync-solutions.

KEY TERM DRM-free: Describes a file that is not protected by Digital Rights

Management. DRM-free files can be copied as many times as you like and can be played on your Pre 2 phone.

On your computer, you typically store such personal data in organizer

software like Microsoft Outlook, Palm

Desktop by ACCESS, and the Mac’s

iCal and Address Book software.

It’s also likely that you store some personal data in accounts that you created on the web. These are called online accounts. Sometimes you’ll hear that data stored in online accounts is stored “in the cloud”; that’s just another way to say that your data is stored on a server that you access through the Internet. For example, if you have a Google/Gmail or a Yahoo! account, you have a contact list stored in the cloud. You may even use the calendars in these accounts to keep track of your schedule, so you may also have calendar events stored in the cloud.

Finally, you may have important phone numbers stored only on an old

phone. You no longer use that phone now that you have a Palm

Pre™ 2

phone, but you want those numbers on your new phone.

You want to be able to access all this data on your phone. This section explains how you can do that. The actual how-to part of getting your personal data on your phone is pretty simple. But before you take that step, we recommend that you spend some time thinking about where you want your personal data to be stored and how you want to access it.

On your phone and in the cloud: You can set up a sync relationship

between your phone and an online account in the cloud. This enables you to create and change data in one place—on your phone or in the online account—and have it show up in both places.

Overview: Get your personal data onto your phone

Your personal data consists of the following:

• Your contact list (names, phone numbers, street and email addresses)

On your phone and on your computer: You can set up a sync relationship

between your phone and selected desktop organizers. Different kinds of sync relationships are possible using third-party solutions. This enables you to create and change data in one place—on your phone or in the desktop organizer—and have it show up in both places.

Chapter 4 : Copy files and sync your personal data 59

On your phone only: Store and create contact and calendar data in your

Palm profile account. It’s backed up to your Palm profile on Palm’s servers. You cannot create or change data except on your phone.

NOTE Data that you store in your Palm profile account cannot be accessed

anywhere but on your phone. Palm profile account data is backed up daily to Palm’s servers, where your data is stored in encrypted form. No one, not even you, can see that data on Palm’s servers.

What does Palm recommend? We recommend that you set up a Google

account and move your contacts and calendar data to the cloud. That way, you can access, create, and change your data both on your phone and in your Google online account. The remaining personal data that you create on your phone—tasks and memos—are automatically backed up as part of your Palm profile.

Use the following table to review your options. Then click the link to learn how to complete the solution you choose for your personal data.

For further information about getting personal data onto your phone, see

palm.com/migrate-webOS.

These solutions are not mutually exclusive. Do what works best for you. You could potentially use all these solutions. You could, for example, sync several online accounts, including an Exchange account; sync data with a desktop organizer using a third-party solution; and store and create new data in your Palm profile account.

Table 1. Data transfer and synchronization solutions for Palm

webOSTM phones

My personal data is here I want to access data here Do this Learn how here

Online account (Google, Yahoo!, Facebook, and so on)

Corporate Exchange account My phone and Outlook/other

My phone and my online account Set up the online account on your phone See Manage online

accounts

Set up an online account for Exchange on your phone See Manage online

corporate email app on my

accounts

computer

Desktop organizer software— and I want to stop using it

My phone and maybe elsewhere Export your personal data from the desktop organizer and add

it to an account on your phone, either an online account (accessible in the cloud) or your Palm profile account

See Export data from a

desktop organizer on your computer

(accessible only on your phone)

Desktop organizer software— and I want to keep using it

An old phone My phone and maybe elsewhere Work with your wireless service provider to transfer data from

My phone and my desktop organizer

Set up a sync relationship between the phone and your desktop organizer using a third-party solution

the old phone to an account on your new phone, either an

See Sync your desktop

organizer and your phone

See Transfer data from an

old phone

online account (accessible in the cloud) or your Palm profile account (accessible only on your phone)

Nowhere—I just want personal

My phone Create new contacts and new calendar events in your Palm

data on my phone

60 Chapter 4 : Copy files and sync your personal data

See Backup profile account

Transfer data from an old phone

BEFORE YOU BEGIN If you want the data from your desktop organizer to

be transferred to an online account, be sure you set up that account on the web and on your phone first.

• On your computer, create an account on the Google website (go to

gmail.com) or in Exchange (speak to an IT person at your company).

• Set up the same account on your phone (see Manage online accounts).

Otherwise, your data must be transferred to your Palm profile account.

BEFORE YOU BEGIN If you want the data from your old phone to be

transferred to an online account, be sure you set up that account on the web and on your phone first.

• On your computer, create an account on the Google website (go to

gmail.com) or in Exchange (speak to an IT person at your company).

• Set up the same account on your phone (see Manage online accounts).

• Go to one of your wireless service provider’s stores and ask a support

agent for help in transferring data from your old phone. When you’re ready to transfer data from your old phone, be sure to tell the agent which account to transfer the data to.

Export data from a desktop organizer on your computer

1 On your computer, go to palm.com/migrate-webOS.

2 Click the link for transferring Contacts/Calendar data from a desktop

organizer.

3 Read the instructions and follow the links to download the Data

Transfer Assistant.

About the Data Transfer Assistant (DTA)

The DTA enables you to do a one-time, one-way export of data from selected desktop apps to your Pre 2 phone through the USB cable included with your phone. After the data is on your phone, you can select the account you want to import the data to.

IMPORTANT The DTA is not synchronization software. It is meant to be used

once per desktop app, to export your info from the desktop app to an account on your phone.

Chapter 4 : Copy files and sync your personal data 61

These are the desktop apps that the DTA works with, and the data that the DTA transfers to your phone:

Table 2. DTA: application data transferred

Get data from an online account in the cloud

Operating System

Windows XP or

Vista

Mac OS

10.5

Desktop

Contacts Calendar Tasks Memos/

application

Outlook 2003

√√√√

or 2007 Palm Desktop √√√√ Address Book √ iCal √

Notes

Note the following:

• If you use a desktop organizer that is not listed in the table, go to

palm.com/migrate-webOS and click the link for transferring

Contacts/Calendar data from “somewhere else.”

• Depending on the amount of data you are transferring, it can take up to an

hour to complete the transfer of your data.

• On Vista, only Outlook 2007 is supported.

• Do not use the DTA to transfer data from a copy of Outlook that is

associated with Exchange ActiveSync, which wirelessly syncs data between your phone and an Exchange server (see Manage online

accounts).

• The DTA is compatible with Palm Desktop versions 4.14e, 4.2, 6.2, and

6.22. If your version of Palm Desktop is not one of these, you can download version 6.2 for free from palm.com/desktop. Install it, sync with your old Palm device, and then use the DTA to transfer your data.

• If you use Palm Desktop on the Mac, you can export your contacts,

calendar events, and tasks into Address Book and iCal. Then use the DTA to transfer your data. For more information, go to

palm.com/migrate-webOS.

• To transfer Calendar and Contacts to Yahoo!, you must use the upload

tool provided by Yahoo!. Data is transferred from Yahoo.com to the phone, but not from phone to Yahoo!. For more information, go to

palm.com/migrate-webOS.

If you are already using Google, Facebook, Yahoo!, and/or Exchange to manage your calendar and contacts, then all you need to do to sync data to your phone is set up one or more of these accounts on your phone. The data syncs automatically. See Manage online accounts for information on how to create an online account on your phone.

Table 3. Online account sync table

Set up your Pre 2 phone to

To sync this data...

sync with...

Google Contacts and calendar events

Exchange Contacts, calendar events, and tasks

Yahoo! Contacts and calendar events

Facebook Contacts and calendar events

NOTE Changes you make in your Yahoo! or Facebook account on the web show

up on your phone. There's nothing you have to do. You cannot, however, change Yahoo! or Facebook contacts and calendar events on your phone.

62 Chapter 4 : Copy files and sync your personal data

Sync your desktop organizer and your phone

If you want to continue using a desktop organizer to store your contacts, calendar events, and tasks—iCal and Address Book on the Mac, or desktop Outlook choices:

• Sync directly with your desktop organizer, avoiding the web completely.

• Sync your desktop organizer with Google on the web, and then sync

or Palm® Desktop by ACCESS on Windows—you have two

Google with your phone.

Sync directly with your desktop organizer

If you prefer to sync your Pre 2 phone directly to your computer without going through the web, using Wi-Fi, Bluetooth technology, or your phone’s USB cable, you can download a third-party application (sold separately) that enables synchronization of your phone directly to your desktop.

1 Go to palm.com/sync-solutions to learn about third-party applications

that enable you to sync your phone with your computer.

2 Follow the instructions given by the third-party vendor to install the

app on your computer.

Both choices require you to use a third-party solution (sold separately). Go to palm.com/sync-solutions to learn more about these third-party solutions.

NOTE You may also have to install another part of the application on your phone.

Follow the instructions of the third-party vendor.

Sync desktop organizer to Google, and Google to phone

Download and install a third-party application (sold separately) that can sync your desktop app to Google. Your desktop app syncs with your Google account, and your phone also syncs with Google.

1 On your computer, set up an account on the Google website if you

don’t already have one (go to gmail.com).

Chapter 4 : Copy files and sync your personal data 63

2 Set up your Google account on your phone. See Manage online

accounts.

3 Install a third-party application on your computer that enables you to

sync with Google. Go to palm.com/sync-solutions to learn about available third-party sync solutions.

4 Follow the instructions of the third-party app to sync the data in your

desktop app with Google. The next time Google syncs with your phone, your data appears on your phone.

64 Chapter 4 : Copy files and sync your personal data

Phone

Yo ur P a l m® Pre™ 2 phone enables you to effectively manage multiple calls. You can answer a second call, swap between calls, and set up a six-way conference call. Use Just Type to make a call by typing your contact’s first and last initials.

You can also work with other applications while on a call. Your Pre 2 phone helps you to do all these tasks with ease.

In this chapter

Chapter 5 : Phone 65

Make calls

For information on turning the phone off and back on, see Turn the phone

on/off.

* These indicate that the phone is off (airplane mode).

Dial by contact name using Just Type

* These indicate that the phone is on.

66 Chapter 5 : Phone

1 Display Card view (see Display all open applications (Card view)) or

open the Launcher (see Open an application in the Launcher).

2 Begin typing the contact first or last name, or initials.

3 Tap one of the contact’s phone numbers to dial it. If only the contact

name appears, tap the name to display the phone numbers for that contact, and tap the number.

Dial using the onscreen dial pad

The onscreen dial pad is useful when you need to dial numbers that are expressed as letters and when you need large, brightly lit numbers that you can tap.

1 Open Phone .

Dial using the keyboard

2 Tap the dial pad numbers to enter the number.

3 Ta p to di al .

TIP Press Backspace or tap the onscreen backspace icon (to the right of the

number you enter) to delete numbers one at a time. Tap and hold the icon to delete all the numbers.

TIP You can paste numbers copied from other applications—for example, from an

email message or a memo—into the dial pad.

TIP To enter +, tap and hold 0 onscreen.

1 In the Launcher, Card view, or Phone, use the keyboard to enter the

number. You do not need to press Option to enter numbers, *, or #.

2 When you finish entering the number, tap it to dial.

TIP If you turn off the preference to show contact matches in the dial pad (see

Turn contact match display on/off), this changes how you dial using the keyboard

in the Phone application. In Phone, after you enter the number with the keyboard, tap the onscreen dial icon to dial.

Dial a favorite

See Create a favorite for instructions on creating a favorite.

1 Open Phone .

2 Ta p .

Chapter 5 : Phone 67

3 Tap the favorite. The call goes out using the default number you

selected for that favorite.

Dial using a speed dial

2 Using the keyboard, enter a name or initials until the contact you want

appears.

DID YOU KNOW? If you press E, R, or any other key that displays both a letter

and a number, you see both matching names and numbers onscreen.

See Assign a speed dial to a contact for instructions on creating a speed dial.

• In the Launcher, Card view, or Phone, press and hold the speed-dial key

you assigned to the number.

Dial by contact name in the Phone application

See How do I add names and other info into Contacts? for instructions on adding contacts to your phone. You can also look up and dial contacts using Just Type (see Dial by contact name using Just Type).

1 Open Phone .

68 Chapter 5 : Phone

DID YOU KNOW? If your company uses Microsoft Exchange Server with a

Global Address List (GAL), entering the contact search information returns matching results from the GAL as well.

3 Tap the number.

TIP If you do not want contact matches to appear when you type a number on

the keyboard, you can turn off the Show Contact Matches preference (see Tu r n

contact match display on/off). When this preference is off, you can still dial by

contact name in the Phone application. After opening Phone, tap the contact list icon to the right of “Enter name or number.” Type the contact name or initials, and tap the number when it appears.

Redial the last number dialed

1 Open Phone .

2 Tap . When the contact name or number appears at the top of the

screen, tap again to dial.

Dial your national emergency number

To dial your national emergency number (such as 911, 112, or 999), do the following:

1 Press power to wake up the screen if needed.

2 Drag up to unlock the screen if needed.

3 Do one of the following:

• If Secure Unlock is not on (see Set options for unlocking the screen),

tap the center of the gesture area to display Card view if Card view is not displayed. Enter the emergency number, and tap the number to dial. You don’t have to press Option to enter numbers.

• If Secure Unlock is on, tap Tap to dial emergency call, and then tap Emergency call. Edit the displayed number if needed, and then tap

to dial.

1 If a phone number appears as an underlined link, tap the number. This

displays the dial pad with the number already entered.

2 Ta p to di al .

In Messaging, you can dial a contact from a conversation by tapping Te x t or the IM account name in the upper-right corner of the screen to open a list of phone numbers you have for that contact, and then tapping the number you want to call.

Receive calls

If you want to answer calls, your phone must be on. This is different from having only the screen turned on (see Turn the phone on/off). When your phone is off, your calls go to voicemail.

You can pick the ringtone for incoming calls (see Select the ringtone for

incoming calls). You can set a ringtone for individual contacts as well (see Add a ringtone to a contact).

Answer a call

Do one of the following:

NOTE If the phone is turned off (that is, if it’s in airplane mode), you don’t have to

turn it on. It automatically tries to connect to a network to make the call.

Dial from another application

If a phone number appears in another application as an underlined link, you can begin dialing the number directly from that application. For example, you can dial phone numbers that appear in web pages; in messages (email, text, or multimedia); or in notes to calendar events.

• If the screen is on when the phone starts ringing, tap .

Chapter 5 : Phone 69

• If the screen is off, drag up to unlock the screen and answer the call.

• If a headset is attached, press the headset button.

DID YOU KNOW? If you are playing music or a video on your phone and a call

arrives, playback pauses automatically and resumes when you hang up or ignore the call.

switch back on. Other sounds, such as music and video playback, are not affected by sliding the ringer switch off.

Ignore a call

To send a call immediately to voicemail, do one of the following:

• Tap .

• Press power twice.

To reply to a caller who is in your Contacts list after you ignore a call, tap the ignored call notification. This opens the caller’s contact entry, where you can select a reply method. To reply to a caller who is not in your Contacts list, go to your call history (see View your call history).

Use voicemail

Set up voicemail

TIP You can see a photo of the person calling you by assigning a caller ID photo.

See Add a photo to a contact.

Silence the ringer on an incoming call

When you silence the ringer on an incoming call, you can answer the call or let it ring through to voicemail.

Do one of the following:

• Press power .

• Press volume.

• Slide the ringer switch off (red means off). This silences the ringer and

any notification sounds. These sounds remain off until you slide the ringer

70 Chapter 5 : Phone

1 In the Launcher, Card view, or Phone, press and hold 1 . When the

search results screen appears, continue holding 1 until the Phone application appears.

2 Follow the voice prompts to set up your voicemail.

Listen to voicemail messages

1 Do one of the following:

• In the Launcher, Card view, or Phone, press and hold 1 .

• Tap a voicemail notification at the bottom of the screen. If your

phone offers the visual voicemail feature (see Use visual voicemail), do any of the following: Tap to play the most recent message. Tap to pause playback, or tap to listen to playback through

the speakerphone. If appears with a number, this means you have more than one new message. Tap the icon to open your visual voicemail list.

• Open Phone . Then tap .

• Open Phone . Then tap and hold 1 onscreen.

2 Follow the voice prompts to listen to your messages.

Use visual voicemail

Visual voicemail displays all your voicemail messages as a list, so you can see who called and select the messages you want to listen to. You can also make calls and send text messages to callers directly from the visual voicemail list.

Not all wireless service providers support the visual voicemail feature. Check with your wireless service provider for information.

1 Open Phone .

TIP You can also listen to voicemail messages directly from your call history (see

View your call history).

2 Tap . The number on the icon shows how many unread voicemail

messages you have. Your voicemail list is displayed with the most recent message at the top. Messages you have not listened to yet are displayed in bold.

NOTE For new voicemail messages to appear on your visual voicemail list, your

phone must have a data connection, as indicated by a , , or icon at the top of the screen. If you are roaming, you must have data roaming enabled (see Set

roaming and data usage preferences). If you do not have a data connection or do

not have data roaming enabled, you can work with any visual voicemail message already in the list in the ways described below. You can also check for new voicemail messages using any of the methods described in Listen to voicemail

messages. Having the Wi-Fi feature on or off does not affect whether your phone

can display new visual voicemail messages.

3 To listen to a message: Tap the caller name or number. To pause

playback, tap . To resume playback, tap . Drag the slider to move forward or backward through a message.

4 There are a number of ways to reply to and forward voicemail from

visual voicemail. See the following sections for details on each.

To call back the caller: Tap or the contact picture to the right of the

caller name or number. Tap the number you want to use to call that person.

To send a message to the caller: Tap and hold the visual voicemail entry,

and then do one of the following:

• Tap to the right of a mobile number. Create and send a text or

multimedia message (see Create and send a text or multimedia message).

• Ta p Reply > via Message. Create and send a text or multimedia message

(see Create and send a text or multimedia message).

Chapter 5 : Phone 71

To forward a voicemail: Tap and hold the visual voicemail entry, and then

tap Forward > via Message. Create and send a text or multimedia message (see Forward a message).

To view contact details for a caller: Tap or the contact picture to the

right of the caller name or number. Tap View Contact.

To delete a visual voicemail entry: Throw the entry off the side of the

screen. Tap Delete to confirm. You can also tap and hold the entry, tap

Delete, and then tap Delete to confirm.

Table 1. Voicemail greeting playback controls

Icon Description

Listen to playback through your phone’s speakerphone. Tap again to listen to playback through the earpiece.

Move forward or backward. Tap and hold the slider, and then drag it right to move forward or left to move backward.

5 To record a new greeting, tap Record a new greeting. Use the

following controls to record your greeting:

Change your voicemail greeting

By default, when a caller leaves you a voicemail, the caller hears a default greeting from your wireless service provider. You can record a custom greeting for callers instead.

Not all wireless service providers support the option to record a custom voicemail greeting. Check with your wireless service provider for information.

1 Open Phone .

2 Open the application menu and tap Voi ce mai l Gre etin g .

3 Under Greeting Type, tap No greeting to use the default greeting

from your wireless service provider. Tap Custom to use a greeting you record.

4 If you selected Custom in step 3, use the following controls to review

the greeting your current custom greeting:

Table 1. Voicemail greeting playback controls

Icon Description

Table 2. Voicemail greeting recording controls

Icon Description

Begin recording.

Stop recording.

Review your recording.

Pause playback while reviewing.

Listen to playback through your phone’s speakerphone. Tap again to listen to playback through the earpiece.

Move forward or backward. Tap the screen to display the slider. Tap and hold the slider, and then drag it right to move forward or left to move backward.

Keep this greeting.

Discard the greeting. Tap Re-record to confirm the deletion and start recording again.

TIP If you discard your greeting but decide you want to keep it, tap Keep existing

reco rd on the confirmation screen.

72 Chapter 5 : Phone

Play the greeting.

Pause playback.

What can I do during a call?

TIP You don’t need an on-hold button to put a call on hold. Just tap the mute icon

to mute your end of the line.

Your phone offers many advanced telephone features, including call waiting, multi-party calling, and call forwarding. These features depend on your service plan. Contact your wireless service provider for more information.

While you’re on a call, info about the call appears on the call screen. When you’re on a call, you can open other applications and work in them, and you won’t lose your call. See Open applications.

If you created a reminder in the contact info of a caller, the reminder appears as a notification when you make a call to or receive a call from the person. See Assign a reminder message to a contact.

Manage a call

Do any of the following:

• Open the dial pad to enter numbers for navigating phone trees,

responding to prompts, and so on: Tap .

• Add a call: See Make a second call.

• Adjust call volume: Press Volu me .

* Vo l um e

DID YOU KNOW? You can send and receive text messages during a call. This is

a great way to stay connected with friends and colleagues during a long call (see

Create and send a text or multimedia message).

End a call

• Put the call on speakerphone: Tap .

• Mute the microphone so you can’t be heard: Tap .

• Tap .

• If a headset is attached, press the headset button.

Use another application while on a call

The applications that you can use when you’re on a call depend on the kind of network your phone is connected to. How can you tell which kind of network you’re connected to? See Icons in the title bar.

Chapter 5 : Phone 73

GPRS network: You can use the personal information applications

(Contacts, Calendar, and so on) and send and receive text messages. But some kinds of data connections are not possible: You cannot browse the web, or send or receive email, multimedia, or instant (IM) messages. To browse the web or send or receive email or IM messages while on a call, you must connect to a Wi-Fi network. See Wi-Fi.

3G (UMTS or HSDPA) network: You can make simultaneous voice and

data connections. So when you’re on a call, you can also send and receive email; browse the web; and send and receive text, multimedia, and IM messages.

NOTE You cannot send or receive multimedia messages using a Wi-Fi network.

1 Display Card view (see Display all open applications (Card view)) or

open the Launcher (see Open an application in the Launcher) while on a call.

2 Tap the other application.

3 Tap the call notification at the bottom of the screen to return to the call

screen.

Switch between two calls

• Tap to put the active call on hold and switch to the other call.

For example, in the screen shown here, the call on the top of the screen, 555-0237, is currently on hold. The call on the bottom of the screen, 555-7592, is the active call—the caller you’re talking to. To switch between the two, so that you switch to talking to 555-0237, tap . Just remember to tap to switch between the two calls.

Make a second call

1 While on a call, tap to put the call on hold.

2 Dial the second call.

Answer a second call (call waiting)

When a second call notification appears, tap . The first call is put on hold.

74 Chapter 5 : Phone

If you tap to end the call, only the active call is ended. The call on hold becomes active.

Make a conference call

You can join up to five calls into a six-way conference call. The number of calls you can join in conference depends on your service plan. Additional charges may apply, and minutes in your mobile account may be deducted for each call you make. Contact your wireless service provider for more information.

1 Make or answer a first call, and then make or answer a second call.

2 Tap to create the conference call.

3 Do any of the following:

• To a dd ca ll ers , ta p .

• To extract a call from the conference and talk privately, tap the caller

name or number, and then tap .

• To return an extracted call to the conference, tap .

• Ta p Edit to edit the contact entry. For example, if a contact gives you his

or her new email address while you’re talking, you can enter the address during the call.

What’s my number?

If your phone number is stored on your SIM card, you can find the number on your phone. Not all wireless service providers put phone number information on the SIM card.

1 Open Phone .

2 Open the application menu and tap Preferences & Accounts. Your

phone number appears at the top of the Phone Preferences screen.

4 When you’re done, tap to end either an extracted call or the

conference call.

Look up or send a message to a contact

When you’re on a call with a contact, tap the contact name to see the person’s information in Contacts. With the contact entry open, you can do the following:

• Tap to send the contact a text message. For example, if the contact is

on hold while you’re having a long conversation with a second caller, you can send the contact a text stating you’ll call him or her back.

TIP You can also see your phone number by opening Device Info. The number

appears as the first entry under Phone.

Chapter 5 : Phone 75

View your call history

Your call history is more than just a log. It’s also a place where you can dial a number, listen to voicemail messages, and save or view contacts.

DID YOU KNOW? If a call history entry displays a number next to the contact

picture or icon, this indicates that you made and/or received multiple calls in a row to or from that phone number or contact. If you had calls to or from a contact using more than one of that contact’s phone numbers, all calls are collapsed into a single entry, and the most recently used phone number is displayed.

1 Open Phone .

2 Ta p .

3 Do any of the following:

• To switch the types of calls displayed: Tap All Calls or Missed Calls.

• To call a number: Tap the number.

• To listen to a voicemail message: Voicemail messages are identified

by the icon in the call history entry. Tap the entry to listen to the message. This feature is available if your phone supports visual voicemail (see Use visual voicemail).

• To display other options for the contact or number: Tap the contact

icon or the contact picture to the right of the number.

• To delete a call history entry: Throw the entry off the side of the

screen. Tap Delete to confirm.

• To clear the call history: Open the application menu, tap Clear Call

History, and tap Clear Call History to confirm.

4 If you displayed additional options for the contact or number, do any of

the following:

• To call an alternate number for a contact: Tap the number.

• To send a text message: Tap .

• To save the number to Contacts: Tap Add to Contacts (see Save a

phone number to Contacts).

• To view a contact entry: Tap View Contact.

DID YOU KNOW? The additional options display includes the time and type

(incoming, outgoing, missed) of the call. If a call history entry collapses multiple calls, the additional options show information for each call.

Work with favorites

For instructions on calling a contact you designate as a favorite, see Dial a

favorite.

76 Chapter 5 : Phone

Create a favorite

1 Open Phone .

You can also create favorites in Contacts (see Create a favorite) and from your call history (see View your call history).

1 Open Phone .

2 Ta p .

3 Ta p Add Favorite, search for the contact, and tap the contact when

the name appears.

2 Ta p .

3 Tap the contact photo or contact icon to the right of the favorite

name.

4 Do one of the following:

• To call the favorite using a different number: Tap the number.

• To send the favorite a text/multimedia message: Tap .

• To view the favorite’s contact entry: Tap View Contact.

Add a phone number to a favorite

If you create a favorite in Contacts, but the contact does not have a phone number associated with it, you can add a phone number to the favorite in Phone.

1 Open Phone .

2 Ta p a nd ta p th e fa vo rit e.

3 Enter the number, and tap to select the phone number type (see

Create a contact for information).

4 If the contact has more than one phone number, tap the number you

want to set as the favorite. When you call the favorite, the call goes out using this number.

View favorite details

From the favorites list, you can get in touch with a favorite by dialing a different phone number, send a message, or view the favorite’s contact entry.

4 Ta p Done.

NOTE You can enter more than one phone number for the favorite here. If you

do, you need to set one of the numbers as the default (see Set or change the

default number for a favorite).

Chapter 5 : Phone 77

Set or change the default number for a favorite

If you create a favorite in Contacts, but the contact has more than one phone number associated with it, you need to set the default number for the favorite in the Phone app.

Also follow these steps if you want to use a different number as the default number for a favorite.

Save a phone number to Contacts

You can save the number from an incoming or outgoing call to an existing contact, or create a new contact for the number. If an incoming call uses caller ID blocking, you cannot save the number.

1 Do one of the following:

1 Open Phone .

2 Ta p .

3 Do one of the following:

• To set a default number: Tap the favorite.

• To change the default number: Tap the contact photo or contact

icon to the right of the favorite name, and tap Change Default

Number.

4 Tap the number you want to use.

Remove a contact from the favorites list

When you remove a contact as a favorite, you do not delete the contact itself. The contact no longer shows up as a favorite in Phone, Contacts, Email, Messaging, or Just Type search results.

1 Open Phone .

2 Ta p .

• If you enter a phone number in Just Type that is not associated with

a contact, tap Add to Contacts.

• Before dialing a number you entered in the dial pad, tap Add to

Contacts.

• During a call, tap .

• After a call, from the dial pad, tap . Tap the contact icon to

the right of the number, and tap Add To Contacts.

2 Tap one of the following:

Add New Contact: Create a new contact for the phone number.

Add To Existing: Tap the contact you want to add the phone

number to.

Use a phone headset

You can connect the headset that came with your phone or any 3.5mm headset (sold separately) for hands-free operation.

3 Throw the favorite off the side of the screen. Tap Delete to confirm.

TIP You can also remove a contact as a favorite from within the Contacts app

(see Remove a contact from favorites).

78 Chapter 5 : Phone

WARNING If driving while using a phone is permitted in your area, we

recommend using a headset or hands-free car kit (sold separately). However, be aware that use of a headset that covers both ears impairs your ability to hear other sounds. Use of such a headset while operating a motor vehicle or riding a bicycle may create a serious hazard to you and others, and may be illegal. If you must use a stereo headset while driving, place a speaker in only one ear. Leave the other ear free to hear outside noises, and use the headset only if it is legal and you can do so safely.

Use a wired headset

Set up and use a Bluetooth® hands-free device

Your phone is compatible with many headsets and car kits (sold separately) enabled with Bluetooth Stereo (with AVRCP media controls).

After you set up a connection with a Bluetooth headset or hands-free car kit, you can communicate using that device whenever it is within range and the Bluetooth feature on your phone is turned on. The range varies greatly, depending on environmental factors. The maximum is about 30 feet (10 meters.

wireless technology version 2.1, with EDR and

Your phone works with headsets that have a 3.5mm connector (look for three colored bands on the plug). When in doubt, ask the third-party headset manufacturer if the product is compatible with your phone. If you hear a headset buzz or poor microphone performance, your headset may be incompatible with your phone.

1 Connect the headset. While on a call, the icon changes to .

2 The headset button performs different actions depending on the

headset model and what’s happening on the phone. Press the headset button once to perform any of the following tasks supported by your particular headset:

• Answer an incoming call.

• Respond to call waiting.

• Hang up a single active call or all calls on a conference call if there is

no extracted call.

• Switch between calls if there is one active call and one call on hold.

3 If you want to stop using the headset, do any of the following:

• To switch from the headset to your phone’s speakerphone: Tap

and tap Speaker.

• To switch from the wired headset to a previously paired Bluetooth

hands-free device: Tap and tap the device name.

• To use your phone without the headset: Disconnect the headset.

NOTE You can use a stereo (A2DP-enabled) Bluetooth headset or speakers to

listen to music files on your phone. You cannot, however, use a mono Bluetooth headset to listen to music files.

1 Open Bluetooth .

2 If the Bluetooth setting at the top of the screen is off, tap Off to switch

the Bluetooth feature from Off to On.

3 Ta p Add device and tap the device name.

4 To use a Bluetooth device with your phone, follow the instructions that

came with the Bluetooth device.

5 To switch to another Bluetooth device while on a call: Tap and tap

the new device name. You can also tap Handset or Speaker to use your phone without the headset.

TIP If you make a Bluetooth connection with a car kit, you might get a notification

on your phone asking if you want to upload contacts to the car kit. Tap Allow to upload contacts. If you later want to delete the contacts from the car kit, check the car kit documentation for instructions.

For more information on using the Bluetooth feature on your phone, see

Bluetooth

wireless technology.

Chapter 5 : Phone 79

Customize phone settings

Use Phone Preferences to customize phone settings.

TIP If you turn off the Show Contact Matches preference, you can still perform a

contact search in the Phone application. After opening Phone, tap the contact list icon to the right of “Enter name or number.” Type the contact name or initials, and tap the number when it appears.

Turn call forwarding on/off

You can forward calls to another phone number. Check with your wireless service provider about availability and pricing of forwarded calls; additional charges may apply.

1 Open Phone .

2 Open the application menu and tap Preferences & Accounts.

3 In Call Forwarding, tap On or Off.

4 If you turn call forwarding on, tap Enter Number and enter the call

forward number. Tap to change an existing number.

Turn contact match display on/off

By default, when you have the dial pad displayed but you’re using the keyboard to enter a phone number, both numbers and letters appear and your phone performs a search of matching names in Contacts. If you turn off this preference, typing on the keyboard with the dial pad displayed enters numbers only, and no search is done in Contacts.

1 Open Phone .

2 Open the application menu and tap Preferences & Accounts.

3 In Show Contact Matches, tap On or Off.

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Turn my caller ID on/off

The caller ID feature controls whether your phone number appears on another person’s phone when you call them. Check with your wireless service provider about availability and pricing of the caller ID feature.

DID YOU KNOW? The caller ID feature does not affect whether your phone

displays the caller ID for an incoming call. Your phone always shows incoming caller ID unless the number is hidden or private.

1 Open Phone .

2 Open the application menu and tap Preferences & Accounts.

3 In Show My Caller ID, tap On or Off.

Turn c all wa i ting o n /off

Change your voicemail number

You can choose to be notified when you receive a call while you are on a call. You can choose to accept the call or not. See Answer a second call (call

waiting). Check with your wireless service provider about availability and

pricing of the call waiting feature.

1 Open Phone .

2 Open the application menu and tap Preferences & Accounts.

3 In Call Waiting, tap On or Off.

Turn international dialing on/off

When the international dialing preference is on, your phone automatically adds the correct international dialing prefix and country code to any 10-digit U.S. or Canadian number you call from another country. So you can simply enter the 10-digit number or dial a contact with a 10-digit number, and the call goes through correctly. The preference does not work with 7-digit numbers. This preference is available only for phones purchased in the US or Canada.

1 Open Phone .

If your wireless service provider changes the phone number for your voicemail system, you need to change the number on your phone. This is the number your phone dials if you use any of the shortcuts to access voicemail (see Listen to voicemail messages).

1 Open Phone .

2 Open the application menu and tap Preferences & Accounts.

3 By default, under Voi cema i l Num b er, your current voicemail number

is highlighted. To change it, simply type the new number. If the current number is not highlighted, tap the number to highlight it, and then type the new number.

Use dialing shortcuts

Dialing shortcuts add a prefix at the beginning of a number, so you can dial an extension instead of the whole number.

1 Open Phone .

2 Open the application menu and tap Preferences & Accounts.

3 In International Dialing, tap Off to switch international dialing from

Off to On.

4 Begin typing the name of the country you are calling from, or scroll the

list to find it.

5 Tap the country when it appears.

3 Under Dialing Shortcuts, tap Add new number.

4 Set the following:

When I Dial: Tap this field and select the number of digits you need to

enter to have your phone add a dialing shortcut.

Use This Dialing Prefix: Enter the prefix to be added at the beginning

of the dialed number. The combination of prefix and digits you enter must add up to a complete phone number.

5 Ta p Done.

Chapter 5 : Phone 81

Example: A complete phone number in your company’s phone system has

11 numbers, for example, 1-408-555-1122. When dialing from a phone that’s part of the system, you need to dial only the last five digits (51122). When you create a dialing shortcut on your phone, you select “5 digit numbers” for

When I Dial and enter “140855” in Use This Dialing Prefix. So when you

dial your co-worker’s five-digit extension (51122), your phone automatically dials the whole number: 1-408-555-1122.

Lock or unlock the SIM card

Use restricted dialing

When restricted dialing is turned on, you can make calls to or answer calls from only those numbers that are on your list of restricted numbers.

To add to or change the list, you need to enter a PIN2. If you enter an incorrect PIN2 more times than allowed by your wireless service provider, the SIM card locks. After the SIM card locks, you need to enter a PUK2 to unlock the SIM card. Contact your wireless service provider to learn more about restricted dialing.

You can lock your SIM card to prevent unauthorized use of your mobile account. When your SIM card is locked, you must enter your PIN to turn on your phone to make or receive calls, except for emergency numbers. The SIM card remains locked even if you move the card to another phone.

To unlock your SIM card, turn on the phone and enter your PIN.

BEFORE YOU BEGIN

• Get your default PIN from your wireless service provider.

• Make sure your phone is on and that you’re inside a coverage area (see

Tur n w i rel ess se r vi ce s o n ).

1 Open Phone .

2 Open the application menu and tap Preferences & Accounts.

3 Do one of the following:

• To lock the SIM card: Tap Lock SIM Card. Enter the PIN provided

by your wireless service provider to lock the SIM and tap Done. The SIM card locks anytime you turn off your phone. To turn the phone back on, you must enter the PIN.

• To change the PIN: Tap Change SIM Card PIN and enter the old

PIN. Enter the new PIN twice and tap Done.

• To turn off SIM lock: Tap Unlock SIM Card. Enter the PIN and tap

Done.

BEFORE YOU BEGIN Get your PIN2 from your wireless service provider.

If you have entered your PIN2 incorrectly and your SIM card is locked, obtain your PUK2 from your wireless service provider.

1 Open Phone .

2 Open the application menu and tap Preferences & Accounts.

3 In Restricted Dialing, tap On or Off.

4 If you turn restricted dialing on, enter the PIN2 and tap Next.

5 To edit the restricted number dialing list: In Restricted Dialing, tap

View Restricted Dialing List and do one of the following:

• To add an entry: Tap Add an entry and enter the PIN2. Enter the

name and phone number and tap Done.

• To edit an entry: Tap the entry and enter the PIN2. Edit the

information and tap Done.

• To delete an entry: Swipe the entry off the side of the screen and

enter the PIN2. Tap Delete to confirm.

Set roaming and data usage preferences

Use roaming and data usage preferences to set options for using your phone in your home network and while roaming. For example, you can set options to prevent placing a call or making a data connection while roaming, so that you avoid extra charges.

82 Chapter 5 : Phone

1 Open Phone .

2 Open the application menu and tap Preferences & Accounts.

3 Under Network, set any of the following:

Network Auto-Select: Set whether your phone automatically selects

a network. If you turn auto-select off, tap the network to use.

Network Type: Set whether your phone automatically connects to

any available a network type, or whether to connect to 3G networks only or 2G networks only.

Data Roaming: Set whether to allow web browsing, email,

multimedia messaging, and instant messaging when you are roaming.

3 Under Network, in Manual, tap Off to switch manual network

settings from Off to On.

4 Ta p Edit Network Settings.

5 Ta p Internet APN and enter the settings you obtained from your

wireless service provider.

6 Ta p MMS APN and enter the settings you obtained from your wireless

service provider.

7 Ta p Change Settings.

Turn TTY/TDD on/off

Data Usage: Set whether to turn data services—web browsing,

email, multimedia messaging, and instant messaging—on or off.

Manually select network settings

If your phone cannot read the network settings from your SIM card during setup, you can manually enter the settings.

BEFORE YOU BEGIN Obtain the following from your wireless service

provider:

• The Internet access point name (APN)

• Your username and password for accessing the Internet APN

• The multimedia messaging APN name (MMS APN)

• Your username and password for accessing the multimedia messaging

APN

• The multimedia messaging service center name (MMSC)

• The multimedia messaging proxy server name (MMS proxy)

• The maximum multimedia messaging size

1 Open Phone .

A TTY (also known as TDD or text telephone) is a telecommunications device that allows people who are deaf or hard of hearing, or who have speech or language disabilities, to communicate by telephone. Your phone is compatible with select TTY devices.

You can connect a TTY/TDD machine to your phone using the headset jack. Check with the manufacturer of your TTY device for connectivity information. Be sure that the TTY device supports digital wireless transmission.

NOTE When TTY is enabled, you cannot use the headset jack for anything else,

and all audio modes are disabled on your phone, including holding the phone up to your ear and listening.

1 Connect a TTY/TDD device to your phone using the headset jack.

2 Open Phone .

3 Open the application menu and tap Preferences & Accounts.

4 In TTY/TDD, tap On or Off.

2 Open the application menu and tap Preferences & Accounts.

Chapter 5 : Phone 83

Use SIM Toolkit

The SIM Toolkit app gives you access to services from your wireless service provider such as account information, payment, and news. Features vary by wireless service provider.

NOTE Not all wireless service providers support the SIM Toolkit app. If SIM

To o l k it does not appear in the Launcher, your wireless service provider does not

support the app.

1 Open SIM Toolkit .

2 View and work with the features displayed.

84 Chapter 5 : Phone

Email, text, multimedia, and instant messaging

Enjoy the ease and speed of keeping in touch with friends, family, and colleagues anywhere you can access your wireless service provider’s data network or a Wi-Fi network. You can send and receive attachments as well.

And keep the Messaging app in mind for times when you need to send a short text, multimedia, or instant message to a mobile phone number—especially handy when you’re in a meeting that’s running late.

In this chapter

86 Email 98 Messaging

Chapter 6 : Email, text, multimedia, and instant messaging 85

Email

How do I send and receive email on my phone?

Use the Email application on your phone to access the many email accounts you have: company (like Exchange), ISP (like Earthlink or Comcast), and web-based (like Gmail).

All Inboxes smart folder and see all messages from all your inboxes displayed in a merged view.

The Palm

Synergy™ feature makes it easy to synchronize exactly the data

you want from an online account:

• If you want to sync all your data from an account, set up the account

directly in Email, Contacts, or Calendar: By setting up synchronization in one app, synchronization of the other apps is automatically set up for you. For example, if you set up your Google contacts account in Contacts before you set up Gmail, when you first open Email, you find that your Gmail messages are already downloaded. And when you first open Calendar, you find that your Google calendar events are already in your phone’s Calendar app.

• If you want to specify which apps get data from an online account: Set up

the account using the Accounts application (see Use the Accounts

application to set up an online account).

For email accounts that do not make use of the Synergy feature, you need to set up the Email account either in the Email application (see Set up email) or in the Accounts application (see Use the Accounts application to set up an

online account).

You can also use your phone’s web browser to view your web-based email—just go to the email provider’s website.

1 Number to the right of All inboxes indicates the total number of unread email messages in

all your email accounts.

2 Number to the right of individual folder name indicates number of unread messages in that

folder.

If you reply to a message when you’re working in All inboxes, the message is sent from the same account in which it was received. To reply from a different account, tap the From field and tap the other account.

If you create a new message when you’re working in All inboxes, the message goes out using the account you set as the default account (see Set

email preferences).

Merged inboxes in Email

You can set up multiple email accounts on your phone. When you open Email, you see all your accounts in a single view: Account List view. From there, you can open the inbox of an individual account, or you can open the

86 Chapter 6 : Email, text, multimedia, and instant messaging

Set up email

Follow this procedure if you have a common email provider, for example, AOL, EarthLink, or Yahoo! If you are setting up the Email application to work with your corporate email account that uses Microsoft Exchange ActiveSync, see Set up email: Microsoft Exchange.

If the email account you set up takes advantage of the Synergy feature, then setting up email also synchronizes the provider's calendar and contacts.

1 Open Email .

2 Do one of the following:

NOTE If automatic setup fails for your email account, an error message appears.

Ta p Manual Setup or Find a Synergy Service, gather the settings info you need, and enter the account settings (see Set up email when automatic setup fails).

• The first time you open Email, tap an account type or tap Email

Account.

• If you have already set up an account that takes advantage of the

Synergy feature and want to set up another one, tap Add An

Account, and then tap an account type or tap Email Account.

• Any other time you open Email, open the application menu, tap

Preferences & Accounts, tap Add Account, and tap an account

type or tap Email Account.

3 Enter your email address and password, and tap Sign In.

Set up email: Microsoft Exchange

Follow this procedure to get email for an Exchange account.

BEFORE YOU BEGIN Get this info from your email provider or system

administrator:

• Mail server name or IP address for receiving mail

• Server domain name

• Your username and password

NOTE If your corporate Exchange system utilizes policies such as remote wipe

and password enforcement (including minimum password length, allowed number of failed password attempts, and other parameters), those policies are supported in your Exchange account on your phone. Check with your system administrator for details.

1 Open Email .

2 Do one of the following:

• The first time you open Email, tap Exchange.

• If you have already set up an account that takes advantage of the

Synergy feature and want to set up another one, tap Add An

Account, and tap Exchange.

4 Ta p Done.

Chapter 6 : Email, text, multimedia, and instant messaging 87

• Any other time you open Email, open the application menu, tap

Preferences & Accounts, tap Add Account, and then tap Exchange.

BEFORE YOU BEGIN Get this info from your email provider or system

administrator:

• Account type (POP or IMAP)

• Incoming and outgoing mail server names

• Incoming mail server username and password

• Incoming and outgoing server port numbers

• Any SSL requirements for incoming and/or outgoing mail

• Any authentication (ESMTP) requirements for outgoing mail

• Root folder (IMAP accounts only)

1 If you have already started account setup and an “Unable To Sign In”

message appears, tap Manual Setup, and skip to step 6. Otherwise, start at step 2.

2 Open Email .

3 Do one of the following:

3 Enter your email address and password, and tap Manual Setup.

4 Enter info for the incoming mail server as needed, based on the server

information you got from your email provider or system administrator (see BEFORE YOU BEGIN at the beginning of this procedure). You can enter either the server name or IP address in the Incoming Mail

Server field.

5 Ta p Sign In.

6 Ta p Done.

Set up email when automatic setup fails

Follow these steps if automatic setup (see Set up email) does not work for your email account.

88 Chapter 6 : Email, text, multimedia, and instant messaging

• The first time you open Email, tap Email Account.

• If you have already set up an account that takes advantage of the

Synergy feature and want to set up another one, tap Add An

Account, and then tap Email Account.

• Any other time you open Email, open the application menu, tap

Preferences & Accounts, tap Add Account, and then tap Email Account.

3 Tap the account name.

4 Set any of the following:

4 Enter your email address and password, and tap Manual Setup.

5 Ta p th e Mail Type field and tap your account type.

6 Enter info for the incoming and outgoing mail server as needed, based

on the server information you got from your system administrator (see BEFORE YOU BEGIN at the beginning of this procedure).

7 Ta p Sign In.

8 Ta p Done.

Enter advanced account settings

These settings apply only to the account you select in step 3.

1 Open Email .

2 Open the application menu and tap Preferences & Accounts.

Account Name: Enter the name that appears in the account list.

Full Name: Enter the name you want to appear in the From field for

messages you send.

Show Icon: Set whether a notification icon appears onscreen when a

new message arrives.

Alert: When Show Icon is on, set whether a sound plays when a new

message arrives (see Turn new email notifications on/off).

Signature: Tap to create a signature that’s added to outgoing

messages (see Add a signature to outgoing messages).

Reply-to Address: Enter the address you want recipients to see and

reply to on your outgoing messages, if this is different from the email address you send the message from.

Show Email: Set how many days’ worth of messages to retrieve from

the server.

Chapter 6 : Email, text, multimedia, and instant messaging 89

Get Email: Set how frequently to synchronize email for this account.

Change account login settings

Sync deleted emails (POP accounts only): Set whether messages

should be deleted on the server when you delete them on your phone.

Sync server to device (POP accounts only): Set whether messages

should be deleted on your phone when they are deleted on the server.

Default Folders (IMAP accounts only): Specify the folder where

messages you send, save as drafts, or delete are stored.

Change Login Settings: See Change account login settings.

Remove Account: See Delete an email account.

Turn new email notifications on/off

The settings you select here apply to individual email accounts. You can apply different settings to each email account.

1 Open Email .

2 Open the application menu and tap Preferences & Accounts.

3 Tap an account in Accounts.

When you change your password for an online email account, remember to make the change in the account settings on your phone.

1 Open Email .

2 Open the application menu and tap Preferences & Accounts.

3 Tap the account name.

4 Ta p Change Login Settings and tap the relevant fields to change the

account information.

Rename an account

You can change the name that appears in the account list.

1 Open Email .

2 Open the application menu and tap Preferences & Accounts.

3 Tap the account name.

4 Ta p Account Name and enter a new name.

4 In Show Icon, tap On or Off.

5 Ta p Alert, and tap any of the following:

Vibrate: The phone vibrates with no other sound.

System Sound: The system sound plays. If the ringer is off, the phone

vibrates.

Ringtone: Tap Ringtone, and tap a ringtone name. To hear the

ringtone: Tap to the right of its name.

Mute: No sound plays and the phone does not vibrate.

90 Chapter 6 : Email, text, multimedia, and instant messaging

Delete an email account

When you delete an email account from your phone, it removes the account information from your phone only. It does not affect your account with the email provider.

1 Open Email .

2 Open the application menu and tap Preferences & Accounts.

3 Tap the account name.

4 Ta p Remove Account, and then tap Remove Email Account.

Create and send an email message

1 Open Email .

2 If this is the first time you have opened the Email application, and you

set up synchronization with at least one email account already while setting up an account in Contacts, Calendar, or Messaging, tap Done. If you have not set up an email account, see Set up email.

3 Ta p .

5 In the To field, do one of the following to address the message:

• Enter a contact name, initials, or email address. Tap the email

address when it appears. When you enter a contact name, favorites appear at the top of the search results (see Create a favorite).

• Tap to open the full contact list. Tap the contact you want, or

enter a name or address to narrow the list.

• Enter the full email address for a recipient who is not a contact.

TIP To address an email directly from the Launcher or Card view, type the email

address. If the email address is already associated with a contact, the contact is displayed. Tap the email address. A new email is opened, with the address in the To field.

TIP If you have set up an email account, you can also start writing an email from

Card view or the Launcher. Start typing a message, scroll down the list of search options, and tap New Email. The Email application opens at a new email message, with the text you entered in the body of the message.

4 (Optional) Tap From to change the email account you are using to

send the message. This option appears only if you have more than one email account set up on your phone.

6 (Optional) Tap To to open the Cc and Bcc fields, and enter an address.

7 (Optional) Repeat steps 5 and 6 to enter additional addresses.

8 Enter the subject, press Enter , and enter the body text.

9 (Optional) To set the priority for the message: Open the application

menu and tap Set As Normal Priority or Set As High Priority.

10 (Optional) To discard a message: Open the application menu and tap

Discard Message.

11 Tap .

Format email text

To format text of a message you are creating, do one of the following:

• To enter bold, italic, or underlined text: Open the application menu and

tap Edit > [the option you want]. Enter the text. To turn off the formatting, open the application menu and tap Edit > [the option you

want to turn off].

• To enter colored text: Open the application menu and tap Edit > scroll

down > Tex t Co l or . Tap the color and enter the text.

Chapter 6 : Email, text, multimedia, and instant messaging 91

• To format text you already entered: Select the text (see Tex t s el ect i on

gestures), open the application menu, and tap Edit > [the option you

want]. To turn off a formatting option, open the application menu and tap Edit > [the option you want to turn off]. For text color, tap the black

square.

Follow these steps to manually retrieve messages.

1 Open Email .

2 If the folders for the account you want are hidden, tap to display

the folders.

Add attachments to a message

1 While composing a message, tap .

2 To get the file you want to attach, do the following:

• Tap an icon at the bottom of the screen to search for pictures,

videos, music files, or documents.

• Begin typing the file name.

• To take a new picture to send as an attachment: Tap the photo icon

at the bottom of the screen, tap New Photo, take the photo, and then tap Attach Photo.

• To record a new video to send as an attachment: Tap the video icon

at the bottom of the screen, tap New Video, record the video.

3 Ta p t he f il e n a me .

4 Repeat steps 1–3 to attach other files.

Save a message as a draft

• While composing a message, open the application menu and tap Save As

Draft.

3 Tap the folder you want to check messages for. If synchronization

doesn’t start, tap .

How can you tell if sync is happening? Look for the animated circular movement around the number of messages in the upper-right corner of the screen.

4 Tap a message to open it.

Receive and read email messages

The Email application synchronizes messages anytime you open a mail folder. It also synchronizes messages on an automatic schedule—the default interval is every 20 minutes (see Enter advanced account settings for information on changing the interval).

92 Chapter 6 : Email, text, multimedia, and instant messaging

5 (Optional) Do any of the following:

• To call a number: Tap the number, and tap to call it.

• To send a text message: Tap and hold the number, and tap Te x t.

• To send an email: Tap the email address, enter your message, and

tap .

• To go to a web address: Tap it.

• To share a link to a web site: Press and hold Option and tap the

link. Then tap Share Link.

• To copy a link to a web site: Press and hold Option and tap the

link. Then tap Copy URL.

Save attachments

When you open attachments of certain file types, you can save them to your phone so you can view them later in one of your phone’s applications.

6 Tap or in the subject line to view the previous or next message.

7 To view messages for another account, make the back gesture (see Go

up one level in an app (back gesture)) to return to the account list, and

tap the account name.

Open email attachments

You can receive any kind of file sent to you in email, but you can open an attachment only if your phone has an application that can open the file type.

• To open a single attachment: Tap the attachment name to download the

attachment. If the attachment is a supported file type (MP3, PDF, DOC, XLS, PPT, GIF, or JPG), it opens automatically. To play an MP3 file, tap

. Tap to pause.

• To open multiple attachments: Tap the list of attachment names to view

the attachments, and tap an attachment name to open the file.

1 Open the attachment (see Open email attachments).

2 Do one of the following:

• For pictures in JPG, GIF, BMP, or PNG format, tap Copy To Photos.

• For other file types, open the application menu and tap Save As. If

the Save As menu item is not available, you cannot save the

attachment. To save Microsoft Word, Excel you must have set up a Quickoffice account (see Quickoffice

, or PowerPoint® files,

mobile

office software).

3 To open a saved attachment on your phone, open the application that

can display the attachment. The attachment appears in the list of available files. Tap the file to open it.

Save or share an inline image

If a message contains an inline image—an image inserted right into the body text—you can share the image with someone else via email. If you choose this option, a new blank email message opens with the image file as an attachment.

If the image is in JPG, GIF, BMP, or PNG format, you can also save it to and view it in the Photos app.

Do one of the following:

• To share an image: With the message open, press and hold Option

and tap the image. Then tap Share Image.

• To copy an image to photos: Tap the image file name and then tap Copy

to Photos (if available).

Chapter 6 : Email, text, multimedia, and instant messaging 93

Add a contact from an email message

Search for an email message

You can add a contact name or email address to your Contacts list directly from the To or Cc field, or from the body, of an incoming email message. You can either create a new contact or add the information to an existing contact.

To add a contact from the To or Cc field:

1 In a message you’ve received, tap the name or email address.

2 Ta p Add To Contacts.

3 Tap one of the following:

Add New Contact: Create a new contact for the name or address.

Add To Existing: Tap the contact you want to add the name or

address to.

DID YOU KNOW? You can add an email address to Contacts directly from the

Launcher or Card view. Type the email address. If the email address is not already in Contacts, tap Save to contacts. Tap Add To Contacts, and tap Add New

Contact or Add To Existing. Enter the contact details and tap Done.

You can search for messages in any email folder. Incoming messages must be fully downloaded to your phone to show up in search results.

• In Launcher or Card view, type a few characters of a name, email address,

or subject of an email. Scroll to find the email you want, and tap to open it.

• Open Email , and open the folder containing the message. Start typing

a name, email address, or subject line of a message you're looking for. Matching results appear as you type. Keep entering characters to narrow the list.

Reply to a message

1 Open a message.

2 Tap one of the following:

: Reply to just the sender.

: Reply to the sender and all other addressees.

3 Enter the reply message text and tap .

View a contact from an email message

• In a message you’ve received from someone listed in the Contacts app,

tap the name to open the contact entry.

94 Chapter 6 : Email, text, multimedia, and instant messaging

Forward a message

1 Open a message and tap .

2 Address the forwarded message (see Create and send an email

message).

3 Enter the forwarded message text and tap .

Copy messages

1 Open a message.

2 Do one of the following:

Show or hide message header details

• To copy the entire contents of the message, including the sender,

date, recipient, subject, and body text: Open the application menu, tap Edit, and tap Copy All.

• To copy the body text only: Open the application menu, tap Edit,

and tap Select All. Then open the application menu, tap Edit, and tap Copy.

Move a message to another folder

1 Open a message.

2 Open the application menu and tap Move To Folder.

3 Tap the folder you want.

Mark a message as read or unread

1 Open a message.

2 Open the application menu and tap Mark as Read/Unread.

1 Open a message.

2 Tap a recipient name to show details. Tap again to hide details.

Delete a message

Deleting a message moves it to your deleted items folder, so it’s still on your phone. Depending on your email account, this folder is called Deleted Items, Deleted, Trash, or something else.

If you accidentally delete a message, you can move it back to the original folder (see Move a message to another folder). To remove a message from your phone permanently, delete it from the deleted items folder. To delete all messages from the deleted items folder, open the application menu while in the folder, tap Empty Trash, and then tap Empty Trash again.

TIP If you change the folder where you store deleted messages for an IMAP

account (see Enter advanced account settings), deleting messages from the folder removes them from your phone.

Do one of the following:

Flag or unflag a message

When you flag a message, a is placed beside the message in your Inbox. You might flag a message to highlight it as something that you need to return to.

1 Open a message.

2 Open the application menu and tap Set flag or Remove flag.

• In the message list: Throw the message off the side of the screen.

• In an open message: Tap .

Add a signature to outgoing messages

A signature includes information you want to add to the closing of all your outgoing messages—for example, your name, address, and phone numbers; your website; or a personal motto. You can use a different signature for each email account.

1 Open Email .

Chapter 6 : Email, text, multimedia, and instant messaging 95

2 Open the application menu and tap Preferences & Accounts.

3 Tap the account you want.

4 Ta p t he Signature field and enter the signature text. To format the text

with bold, italics, or color, select the text (see Text selection gestures), open the application menu, and tap Edit > [the option you want].

• To view folder information such as last sync and number of

messages: Open the folder, and then tap the folder header.

Sort email in a folder

1 Open Email .

View mail folders

1 Open Email .

2 Tap to the right of an account name, and then do either of the

following:

• To open a folder: Tap the folder name.

96 Chapter 6 : Email, text, multimedia, and instant messaging

2 If the folder you want is not displayed, tap to display the folders for

one of your accounts.

3 Tap a folder, open the application menu, and tap Sort.

4 Tap any of the following:

By Date: Sort the folder contents by date, from most recent to oldest.

Tap By Date again to sort in reverse order.

By Sender: Sort by sender first name, from A to Z. Tap By Sender

again to sort in reverse order. In outgoing message folders, such as Sent and Outbox, By Sender sorts emails by recipient first names.

By Subject: Sort by subject, from A to Z. Tap By Subject again to sort

in reverse order.

Add an email folder as a favorite

Favorites appear at the top of Account List view.

1 Open Email .

2 If the folder you want is not displayed, tap to the right of the email

account name to display the folder.

Smart Folders: Set whether to include All Inboxes and/or All

Flagged messages as favorites at the top of Account List view.

Accounts: Tap an account name to enter advanced settings or to

change synchronization settings for email, contacts, calendar events, or tasks (see Enter advanced account settings and Rename an

account).

Add Account: See Set up email.

3 Tap to the right of the folder name.

To remove a folder as a favorite, repeats steps 1 and 2 and tap to the right of the folder name.

Set email preferences

1 Open Email .

2 Open the application menu and tap Preferences & Accounts.

3 Set any of the following:

Default Account: Tap the account shown and then tap the account

you want to set as the new default. The default account is used to send a message when you create a new message in Account List view or in a merged folder view such as All Inboxes or All Flagged.

Reorder accounts

You can change the order of the accounts in Account List view.

1 Open Email .

2 Open the application menu and tap Preferences & Accounts.

3 Tap and hold the account name, wait for the visual cue, and then drag

the account up or down.

Reply to meeting invitations

You receive meeting invitations on your phone in the same way that you receive email messages. You cannot create meeting invitations on your phone.

Tap to accept, tentatively accept, or decline an invitation.

Here are the key features of meeting invitations:

• Meeting invitations appear on your phone in the Email application, not in

the Calendar application.

Chapter 6 : Email, text, multimedia, and instant messaging 97

• From within the Email application, you can accept, decline, or tentatively

accept a meeting invitation.

• If you accept or tentatively accept an invitation, it appears as an event in

Calendar.

• You can reply to and forward meeting invitations in the same way as

email messages.

TIP If you receive an updated meeting invitation, you can again choose to accept,

decline, or tentatively accept. If you receive a meeting cancellation, open the message and tap Remove From Calendar to delete the meeting from your calendar.

Send email messages from within another application

Use the share menu item in any application that supports this feature to send an item as an attachment to an email message. This feature is available in the Contacts, Photos, PDF View, and Memos applications, among others. Depending on the app, the menu item might be named Share, Send, or

Email. For details, see the section in this guide on the specific application.

single conversation (sometimes called a “thread”). So you can see your entire message history with someone regardless of the different methods you happened to use to communicate with that person (see Work with

conversations). You can even switch from account to account without losing

the thread of your conversation (see Switch between messaging accounts in

a conversation)—just pick the messaging account that’s most likely to keep

you in unbroken contact with the person you’re talking to.

Work with conversations

When you exchange more than one message with a person, the messages are grouped into a conversation. A single conversation can contain text, multimedia, and IM messages. When you start or continue a conversation, the upper part of Conversation view displays all messages you’ve exchanged with this person, and the bottom part provides the area where you type your next message.

You can carry on multiple conversations at the same time.

1 Open Messaging .

2 Do one of the following:

Messaging

What kinds of messages can I send and receive?

You can use the Messaging application to send and receive the following types of messages:

• Text and multimedia messages (see Create and send a text or multimedia

message)

• Instant messages for an IM account you already have set up online (see

Set up an instant messaging (IM) account)

The Synergy feature enables the Messaging app to gather all your text, multimedia, and instant messages to and from the same contact into a

98 Chapter 6 : Email, text, multimedia, and instant messaging

• Start a new conversation: Create a message (see Create and send a

text or multimedia message or Send and receive IM messages), or

tap a message and reply to it.

• Continue an existing conversation: Tap the conversation.

3 Enter your message.

4 Ta p .

TIP You can copy the contents of a conversation as plain text, which you can

paste in a memo, email message, and so on (see Copy messages).

Switch between messaging accounts in a conversation

Dial a number from a conversation

In a single conversation, you can switch between text/multimedia messaging and an IM account. So if you are having an IM chat with someone and he or she goes offline, you can send the person a text message to wrap up the conversation. You can also switch between different phone numbers for sending a text message to a person.

TIP To be able to switch between text messaging and IM messaging with

someone, that person’s mobile phone number and IM address must be in the same single contact or a linked contact. If the address and number are in different unlinked contacts, link them (see Link a contact).

1 In Messaging, start a new conversation or open one that’s listed in

Conversations view.

2 Ta p Te x t or an IM account name in the upper-right corner of the

screen. If available, the other ways to communicate with this contact appear in a list. Tap the account or phone number you want to use.

1 Open Messaging .

2 Tap a conversation.

3 Do one of the following:

• Tap the contact name or phone number at the top of the screen, and

tap the number you want to call.

• Ta p Te x t or the IM account name in the upper-right corner, and tap

beside the number you want to call.

Switch between Conversations view and Buddies view

Conversations view lists all of your Messaging conversations. Buddies view lists all of your IM buddies.

1 Open Messaging .

2 For Conversations view, tap Conversations. For Buddies view, tap

Buddies.

Chapter 6 : Email, text, multimedia, and instant messaging 99

3 In Buddies view, tap to expand a buddy list. Tap a buddy name to

contact that person.

2 The first time you open Messaging, tap Done to send a text or

multimedia message. Thereafter, skip to step 3.

TIP You can set a preference to show all your buddies, whether they are online or

offline, or to hide offline buddies. In Buddies view, open the application menu and tap Show/Hide Offline Buddies.

Create and send a text or multimedia message

Each text message can have up to 160 characters. You can send a message of more than 160 characters, but the message may be split into several messages. If you send a text message to an email address, the email address is deducted from the 160-character count.

Multimedia messages consist of both text and pictures. You can include pictures in JPG format.

DID YOU KNOW? You can send and receive text messages even while you are

on a phone call. This is easiest when using a hands-free headset or the speaker.

BEFORE YOU BEGIN

• Before you use your phone to send or receive multimedia messages, refer

to your service plan for pricing and availability of multimedia messaging services.

• Make sure that your phone is on and that you’re inside a coverage area

(see Turn wir el es s s e rv ic es on).

TIP You can also start writing a text message from Card view or the Launcher.

Start typing a message, scroll down the list of search options, and tap New SMS. The Messaging application opens at a new message, with the text you entered in the body of the message.

1 Open Messaging .

3 Tap . The cursor is in the To field. Do one of the following to

address the message:

• Enter a contact’s first or last name or initials, screen name, phone

number, or email address. When you enter a contact name, favorites appear at the top of the search results (see Create a favorite). Tap the phone number, IM account name, or email address you want to use to send the message when it appears.

• Tap to open your full contact list. Tap the contact you want or

enter a name or address to narrow the list.

• Enter a phone number for a recipient who is not a contact.

• Do you need to enter a short code that contains letters—for

example, to text a vote to a TV poll or to make a donation to a charity? Use the keyboard to enter it; just press the letter keys and tap the code that appears under Short Code. This is not the same as dialing a number that is expressed as letters—for example, (555) 256 PALM. To dial a number like this, you must use the onscreen dial pad and tap the numbers that correspond to the letters P, A, L, M— which would be 7256.

4 Ta p t he To field and repeat step 3 to enter additional recipients.

5 To attach a picture in JPG format to a multimedia message, do one of

the following:

• If you did not yet enter the message text, tap . Tap the album

containing the picture you want. Tap the picture, or tap New Photo and take the picture. Tap Attach Photo.

• If you already entered the message text, open the application menu

and tap Add File. Tap the album containing the picture you want and tap the picture, or tap New Photo and take the picture. Tap

Attach Photo.

6 To attach a video you recorded to a multimedia message, do one of the

following:

100 Chapter 6 : Email, text, multimedia, and instant messaging

• Before entering the message text: Tap , and tap . Tap the

album containing the video and tap the video, or tap New Video. If

Palm Pre 2, Pre 2 Rogers User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Welcome

Yo u r P a l m® Pre™ 2 phone

What’s in the box?

Hardware

Print material

Where can I learn more?

Basics

Get to know your phone

Slide out the keyboard

Front view

Keyboard

To u c h s c r e e n

Icons in the title bar

Back view

Top view

Bottom view

Set up your phone

Insert the SIM card and set up your phone

Verify your profile

What is a Palm profile?

Charge the battery

Maximizing battery life

Turn the phone on/off

Turn the screen on/off

Turn wireless services off (airplane mode)

Turn wireless services on

Shut down your phone

Use gestures: tap, swipe, drag, flick, pinch

Basic gestures

Scroll gestures

Zoom gestures

Text s e l e c t i o n g e sture s

Drag an item

Delete a list item

Open applications

Open an application in the Launcher

Open an application in Quick Launch

Open an application using Just Type

Display all open applications (Card view)

Work with applications

Go up one level in an app (back gesture)

Move among open applications

Close an application

Reorder open cards

Work with stacked cards

Line up your favorite applications in Quick Launch

Reorder Quick Launch icons

Reorder Launcher icons

Add a Launcher page

Reorder Launcher pages

Rename a Launcher page

Delete a Launcher page

Delete an application

Enter and save information

Use the keyboard

Enter uppercase letters

Enter alternate keyboard characters

Enter passwords

Enter characters from the symbols table

Symbols and accented characters

Work with the Text Assist feature

Enter information in a field

Customize Text Assist settings

Edit the user dictionary

Select items in a list

Cut, copy, and paste information

Use the menus

Use the Copy All or Select All feature

Save information

Open the application menu

Open the connection menu

View and respond to notifications

Respond to a notification

View all your notifications

Reorder notifications and other dashboard items