Palm PRE User Manual

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Palm® Pre™ Phone User Guide

www.sprint.com

Printed in the U.S.A.

v. 2.0, webOS 1.2

Intellectual Property Notices

© 2009 Palm, Inc. All rights reserved. Palm, Pre, Synergy, and the Palm and Pre logos are among the trademarks or registered trademarks owned by or licensed to Palm, Inc. Microsoft and Outlook are trademarks of the Microsoft group of companies. Exchange ActiveSync Enabled. Facebook Google and Google Maps are trademarks of Google, Inc. Amazon, Amazon MP3, and the Amazon MP3 logo are trademarks of Amazon.com, Inc. or its affiliates. Any reference to Palm Products’ capabilities provided by the Documents To Go Software contained in Palm Product packaging, or in marketing, promotional, or other mass-distribution materials for the Palm Products (e.g., sales slicks, website, FAQs), distributed during the term of this Agreement shall be noted with “provided by Documents To Go mutually agreed statement, and shall also include DataViz contact information. All other brand and product names

is a registered trademark of Facebook, Inc.

, a product of DataViz, Inc.”, or a similar

are or may be trademarks of, and are used to identify products or services of, their respective owners.

Disclaimer and Limitation of Liability

Palm, Inc. and its suppliers assume no responsibility for any damage or loss resulting from the use of this guide. Palm, Inc. and its suppliers assume no responsibility for any loss or claims by third parties that may arise through the use of this software. Palm, Inc. and its suppliers assume no responsibility for any damage or loss caused by deletion of data as a result of malfunction, dead battery, or repairs. Be sure to make backup copies of all important data on other media to protect against data loss.

Patent pending. This product also is licensed under United States patent 6,058,304. Use of this device requires providing a valid email address, mobile phone number, and related information for

account setup and activation. A data plan is also required. Unlimited usage data plan strongly recommended or additional data charges may apply.

Open Source License Information

You can view the Open Source License terms on your phone. Press the Center button and then tap the Launcher icon. Swipe left until the PDF View icon appears. Tap PDF View, then tap Open Source Information.pdf.

You can also view the file on your computer. Connect your phone to your computer with the USB cable. On your phone, tap USB Drive. On your computer, open Computer (Vista), My Computer (XP), or Finder (Mac) and double-click the Palm Pre drive. Then double-click the file Open Source Information.pdf.

Recycling and Disposal

This symbol indicates that Palm products should be recycled and not be disposed of in unsorted municipal waste. Palm products should be sent to a facility that properly recycles electrical and electronic equipment. For information on environmental programs visit palm.com/environment

As part of Palm’s corporate commitment to be a good steward of the environment, we strive to use

environmentally friendly materials, reduce waste, and develop the highest standards in electronics recycling. Our recycling program keeps Palm handhelds, phones, and other products out of landfills through evaluation and disposition for reuse and recycling.

Palm customers may participate in the recycling program free of charge. Visit palm.com/recycle

for additional

details and information about how you can help reduce electronic waste.

Table of Contents

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Your Palm® Pre™ Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

About This User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Where Can I Learn More? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Section 1: Your Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

1A. Set Up Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Set Up Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Turn the Phone On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Make Your First Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Set Up Your Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Create Sprint Account Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Section 2: Your Palm® PreTM Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

2A. Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

What’s in the Box? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Get to Know Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Charge the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

2B. Move Around on Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Use Gestures: Tap, Swipe, Drag, Flick, Pinch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Open Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Work With Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Enter Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Use the Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Search to Find Info and Make Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

View and Respond to Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Update the Software on Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Use App Catalog to Shop for New Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Copy Files Between Your Phone and Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

2C. Transferring Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Data Transfer Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Transferring Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

2D. Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Make Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Receive Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Use Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

What Can I Do During a Call? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

What’s My Number? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

View Your Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Save a Phone Number to Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

What Are All Those Icons? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Use a Phone Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Customize Phone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

2E. Your Media and Entertainment Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Photos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

YouTube . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Amazon MP3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

2F. Your Personal Information Organizer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Memos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Calculator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

2G. Your Documents and Other Productivity Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Doc View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

PDF View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

2H. Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Date & Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Device Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

Regional Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Screen & Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Sounds & Ringtones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Section 3: Web and Data Services and Other Wireless Connections . . . . . . . . . . . . . 227

3A. Using Web and Data Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Get Started With Data Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Access Data Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Use Sprint TV® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

NASCAR Sprint Cup MobileSM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

NFL Mobile Live . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

3B. Your Email and Other Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

3C. Your Connections to the Web and Wireless Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

Wi-Fi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

Location Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

Google Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Sprint Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288

Bluetooth® Wireless Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

Section 4: Your Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297

4A. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

For Current Palm® Smartphone Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300

Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

Screen and Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310

Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312

Hands-free Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315

Synchronization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316

Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319

Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321

Wi-Fi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323

Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323

Calendar and Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326

Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328

Amazon MP3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328

Transferring Information From Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329

Backing Up and Restoring Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330

Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331

Third-party Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331

Making Room on Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333

4B. Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335

Section 5: Your Safety and Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341

5A. Regulatory and Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343

FCC Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344

Antenna Care/Unauthorized Modifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345

Industry Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345

Radio Frequency (RF) Safety Exposure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346

Hearing Aid Compatibility (HAC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348

Protecting Your Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349

Power Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351

Recycling and Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352

User Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353

Product Handling & Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357

Driving Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358

ESD Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362

5B. Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 365

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 366

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369

Welcome

Your Pal m® Pre™ Phone

Your Palm® Pre™ phone puts Palm’s new multitasking, gesture-based operating system, the

Palm

webOS™ platform, inside a small, beautiful device with a keyboard that you can slide

out whenever you need it. Here are a few highlights of your new phone. Gestures: On your Pre phone, you make calls, move around, and manage your applications

and info by making simple gestures either on the touchscreen or in the gesture area directly beneath the screen. For more information, see “Use Gestures: Tap, Swipe, Drag, Flick, Pinch” on page 44, and go to palm.com/support The Get Started Guide in your Pre phone’s box has a detachable gesture guide to put in a pocket and consult when you need to—you won’t need it very long.

Multitasking: You can have many applications open at once and easily move among them. Go to the Launcher to open apps. See the lineup of your open apps in Card view. Tap an app to bring it into the foreground and work with it. For more information, see “Open Applications” on page 56.

The Palm

information from several sources in a single view, so you can access your info quickly, without having to remember where you stored it.

For example, suppose you have a Google account for personal email, contacts, and calendar events, and an Exchange account for your corporate email, contacts, and events. The Email, Contacts, and Calendar applications on your Pre phone all provide a kind of view in which you can see information from both of those accounts in one place—but even though the information is brought into one view, the sources of that information are kept separate. For more information, read about linked contacts, layered calendars, and the single inbox for your email in “Contacts” on page 154, “Calendar” on page 172, and “Email” on page 236.

Synergy™ feature: The Palm® Synergy™ feature on your Pre phone displays

to see animations that demonstrate these gestures.

Thanks also to the Synergy feature, in the Messaging application, all your conversations with the same person are grouped together in one chat-style view. If you start an IM chat with Ed, for example, you can continue the same conversation when Ed signs out of IM by sending him a text message—and you can see it all in the same view. For more information, see “Messaging” on page 255.

Universal search: Need to call Ed? Just slide out the keyboard and type ed. If he’s listed in your Contacts, you can get his numbers from the search results. Tap a number and you’ve made the call. Search works just as fast when you need to search the Web. For more information, see “Search to Find Info and Make Calls” on page 76.

Sync: Your Pre phone gives you synchronization without a cable. You can sync with online services that Palm has partnered with so that you can store and sync your info in online accounts. You can access your data even when you are not able to make a connection to the Web, because a copy of your data is stored on the device.

Your Palm profile: When you set up your phone, you create a Palm profile. Your profile gives you access to services like automatic updates and automatic, frequent backups of any of your info that is stored only on your phone and isn’t synchronized with an online account.

About This User Guide

We know you’re eager to start using your Palm® Pre™ phone right away, and the sections of this guide are designed to help you do just that.

䢇 Section 1: Your Setup guides you through the process of setting up your new phone and

your Sprint service.

䢇 Section 2: Your Palm® PreTM Phone shows you the basics of your phone and service

with quick, easy-to-follow instructions. This section also describes the call features on your phone and shows you how to use Sprint service features such as voicemail and call waiting. This section also shows you how to use the camera and how to transfer and listen to music files on your phone. Finally, it guides you through the process of using the full-featured organizer that gives you instant access to your contacts, calendar, tasks, memos, and more.

䢇 Section 3: Web and Data Services and Other Wireless Connections shows you how to

use Web browsing, messaging, and email. It also describes other types of wireless connections, such as Wi-Fi and Bluetooth

䢇 Section 4: Your Resources answers frequently asked questions and shows you what to do

wireless technology.

if something goes wrong.

䢇 Section 5: Your Safety and Specifications outlines recommended safety and maintenance

guidelines and lists the technical specifications for your Pre phone.

WARN ING

Please refer to “Regulatory and Safety Information” on page 343 for information that helps you safely use your phone. Failure to read and follow the important safety information in this guide may result in property damage, serious bodily injury, or death.

Where Can I Learn More?

While Using Your Phone

䢇 On-device Help: Read short how-tos and watch animations on your new phone.

To view all Help: Open To view Help topics for a single application: Open the application, open the application

menu, and tap Help.

䢇 Online Support from Sprint: Visit sprint.com/palmpresupport to access the User Guide,

how-to videos, tutorials, and helpful support information.

䢇 Online Support from Palm: Visit palm.com/support to edit your Palm profile, watch how-to

animations, access the Data Transfer Assistant, and read comprehensive information about your phone.

If You Need More Information

䢇 Sprint Customer Service: For questions about your account or features available on the

network, contact Sprint or visit sprint.com

Help .

for the latest information and help.

Manage Your Account

Online: sprint.com

䢇 Access your account information. 䢇 Check minute usage (depending on your Sprint service plan). 䢇 View and pay your bill. 䢇 Enroll in Sprint online billing and automatic payment. 䢇 Purchase accessories. 䢇 Shop for the latest Sprint phones. 䢇 View available Sprint service plans and options. 䢇 Learn more about data services and other great products like games, ringtones, and

more.

From your Palm

Phone and do any of the following:

Open

䢇 Check minute usage and account balance: Enter *4 and tap . 䢇 Make a payment: Enter *3 and tap . 䢇 Access a summary of your Sprint service plan or get answers to other questions: Enter

Pre™ phone

*2 and tap .

From any other phone

䢇 Sprint Customer Service: 1-888-211-4727. 䢇 Business Customer Service: 1-8 00 -927- 2199.

Sprint 411

You have access to a variety of services and information through Sprint 411, including residential, business, and government listings; assistance with local or long-distance calls; movie listings; and hotel, restaurant, shopping, and major local event information. There is a per-call charge and you are billed for airtime.

䢇 Open Phone . Enter 411 and tap .

Sprint Operator Services

Sprint Operator Services provides assistance with placing collect calls or with placing calls billed to a local telephone calling card or third party.

䢇 Open Phone . Enter 0 and tap .

To learn more and to see the latest in products and services, visit Sprint online at sprint.com

Your Setup

Section 1

Set Up Service

In This Section

⽧ Set Up Your Phone (page 18)

⽧ Turn the Phone On/Off (page 20)

⽧ Make Your First Call (page 24)

⽧ Set Up Your Voicemail (page 25)

⽧ Create Sprint Account Passwords (page 26)

Section 1A

Setup

Section 1A: Set Up Service 17

Set Up Your Phone

Activate Your Phone

䢇 If you purchased your phone at a Sprint Store: It is probably activated and ready to use. 䢇 If you received your phone in the mail, and it is a new Sprint account or a new line of

service: Your phone is designed to activate once you have completed setup (see “Complete Setup” on page 18).

䢇 If you received your phone in the mail and you are activating a new phone for an existing

number on your account: You need to go online to activate the number on your new phone. From your computer’s Web browser, go to sprint.com/activate onscreen instructions to activate your phone.

If you have problems with activation, contact Sprint Customer Service at 1-888-211-4727 for assistance.

Complete Setup

1. Press and hold the power button on the upper-right corner of your phone until you

see a logo on the screen (approximately five seconds). Please be patient while your phone starts up.

2. Slide out the keyboard (see “Slide Out the Keyboard” on page 33).

3. Follow the onscreen instructions to complete setup. (To create a Palm profile, enter a

working email address and a password (see “What Is a Palm Profile?” on page 19). Be sure to make a note of your email address and password and keep the note in a safe place.)

and complete the

Important

If you see a notification that an update is available, tap Install Now to install it. Palm periodically sends you over-the-air updates of the applications and features of your phone.

4. Your phone is ready to use. To learn how to make your first call, see “Make Your First

Call” on page 24.

18 Section 1A: Set Up Service

Verify your profile

After you finish setup, look for an email on your computer at the address you used for your Palm profile. Click the link in the email to do the following:

䢇 Verify your Palm profile. 䢇 Select a security question and answer. 䢇 Follow a link to learn about getting data like contacts and appointments onto your phone

from your desktop organizer software (see “Transferring Data” on page 97).

Setup

Tip

If you don’t see the confirmation email in your Inbox, check your spam mail folder in your desktop email program.

What Is a Palm Profile?

Your Palm profile gives you the following benefits:

䢇 Automatic system and software updates are sent to your phone. 䢇 A Palm profile account is automatically created for you on your phone. In this account you

can store Contacts and Calendar info that you don't store in online accounts like Google or Exchange.

Note

䢇 Info stored in your Palm profile account, as well as in other sources of info on your phone

(like Memos and Tasks), is automatically backed up to servers administered by Palm.

䢇 Should your phone be lost or stolen, you can do a remote erase of the info on the phone.

Section 1A: Set Up Service 19

You cannot access Palm profile data on the profile website—you can access the data on your phone only.

Note

If you want to erase data on your phone while you still are in possession of the phone—for example, before you give it to someone else—don't do a remote erase; instead, perform a partial or full erase from the phone itself (see “Erase Data and Reset Your Phone” on page 217).

For detailed information about your Palm profile, see “Backup” on page 210.

Turn the Phone On/Off

Your Pre phone's screen can be turned on and off separately from its wireless services (which are the Phone , Wi-Fi , and Bluetooth

applications). This means you can wake up the screen to use just the organizer features of your device (Calendar, Contacts, Tasks, Memos, and so on) without turning on the phone and other wireless features. Also, when the screen is turned off, the phone can be on and ready for you to receive phone calls or messages.

Turn the Screen On/Off

Turn the screen on and leave the wireless services turned off when you want to use only the organizer features, for example, when you’re on a plane and you must turn off all wireless services, but you want to look at your calendar.

20 Section 1A: Set Up Service

To turn the screen on, do one of the following:

䢇 Press power . Drag up to unlock the screen.

* Power

䢇 Slide out the keyboard. 䢇 Press Center . This wakes up the screen only when the keyboard is slid out.

To turn the screen off: Press power . To save power, the screen dims automatically after a period of inactivity, then turns off. If you’re

on a call when the screen dims and turns off, the call is not affected. To brighten the screen if it has dimmed, tap the screen.

Setup

Tip

You can set how long the screen stays on during a period of inactivity (see “Set the Interval for Turning the Screen Off Automatically” on page 221).

Section 1A: Set Up Service 21

Turn Wireless Services Off (Airplane Mode)

Airplane mode turns off your phone as well as the Bluetooth® wireless technology and Wi-Fi features. Use airplane mode when you are on a plane or anywhere else you need to turn off all wireless services. You can still use apps like Calendar, Contacts, Photos, Music, Doc View, and PDF View.

Do one of the following:

䢇 Tap the upper-right corner of any screen to open the connection menu. Tap Turn on

Airplane Mode.

䢇 Press and hold power and tap Airplane Mode.

When your phone is in airplane mode, the airplane mode icon appears in the upper-right corner of every screen, and Airplane Mode appears in the upper-left corner of the screen in the Launcher, Card view, and Phone. Your phone is not connected to any mobile network.

Tip

When your phone is in airplane mode, you can turn the other wireless features on individually. For Wi-Fi, see “Turn Wi-Fi On and Off” on page 271. For Bluetooth, see “Turn the Bluetooth Feature On/Off” on page 291. To turn your phone back on, you must turn airplane mode off.

22 Section 1A: Set Up Service

Turn Wireless Services On

When you turn on your phone, it connects to a mobile network so that you can make and receive phone calls and use other wireless services (if supported by the local network).

䢇 Tap the upper-right corner of any screen to open the connection menu. Tap Turn off

Airplane Mode.

When your phone locates a signal, Sprint appears in the upper-left of the screen in the Launcher, Card view, and Phone, and the signal-strength icon appears at the top of the

screen.

When you are inside a coverage area, the bars on the signal-strength icon are filled in. If you’re outside a coverage area, the bars in the signal-strength icon appear dimmed with an X.

Setup

Section 1A: Set Up Service 23

Turn Everything (the Screen and Wireless Services) On/Off

䢇 To turn both the screen and wireless services off: Press and hold power and tap

Tur n O ff .

䢇 To turn both the screen and wireless services back on: Press and hold power .

Make Your First Call

1. Press power . (This wakes up the screen.)

2. If necessary, drag up to unlock the screen.

3. Tap .

4. Tap numbers on the dial pad.

Tip

Tap the onscreen backspace icon to delete numbers one at a time. Tap and hold the icon to delete all the numbers.

24 Section 1A: Set Up Service

5. Tap to dial.

6. Tap to end the call.

For more ways to make calls, see “Make Calls” on page 106.

Adjust Call Volume

䢇 When you’re on a call, press the Volume button on the side of your phone to adjust the

call volume.

* Volume

Set Up Your Voicemail

All unanswered calls to your phone are automatically transferred to your voicemail, even if your phone is in use or turned off.

To set up your voicemail:

1. Press Center to display Card view.

2. Press and hold 1 on the keyboard to dial the Sprint voicemail system. (When the

search results screen appears, continue holding 1 until the Phone application appears.)

Setup

Section 1A: Set Up Service 25

3. Follow the voice prompts to do the following:

䡲 Create your password. 䡲 Record your name announcement. 䡲 Record your greeting.

Note

Voicemail Passcode: Sprint strongly recommends that you create a

passcode when setting up your voicemail to protect against unauthorized access. If you do not have passcode protection on your voicemail, anyone with access to your phone can listen to your messages.

For more information about using your voicemail, see “Use Voicemail” on page 112.

Create Sprint Account Passwords

As a Sprint customer, you enjoy unlimited access to your personal account information, your voicemail account, and your data services account. To ensure that no one else has access to your information, you need to create passwords to protect your privacy.

Account Password

If you are the account owner, you create an account username and password when you sign on to sprint.com website.) If you are not the account owner (if someone else receives the bill for your Sprint service), you can get a subaccount password at sprint.com

Voicemail Password

You create your voicemail password when you set up your voicemail. See “Set Up Your Voicemail” on page 25.

26 Section 1A: Set Up Service

. (To get started, click Need to register for access? in the sign-in area of the

Data Services Password

With your phone, you can elect to set up an optional data services password to control access and authorize Premium Service purchases.

To learn more or to change your passwords, sign on to sprint.com Service at 1-888-211-4727.

or call Sprint Customer

Setup

Section 1A: Set Up Service 27

28 Section 1A: Set Up Service

Your Palm® PreTM Phone

Section 2

Basics

In This Section

⽧ What’s in the Box? (page 32)

⽧ Get to Know Your Phone (page 33)

⽧ Charge the Battery (page 39)

Section 2A

Basics

Section 2A: Basics 31

What’s in the Box?

All of the following items are in the phone box:

Hardware

䢇 Palm 䢇 AC charger. 䢇 3.5mm stereo headset. 䢇 USB cable.

Pre™ phone and pouch.

32 Section 2A: Basics

Print Material

䢇 Get Started Guide. 䢇 Features Guide. 䢇 Palm warranty. 䢇 End User License Agreement.

Get to Know Your Phone

Slide Out the Keyboard

䢇 Hold the phone as shown below and gently push up.

Basics

Section 2A: Basics 33

Front View

1 Earpiece 2 Touchscreen: Tap and make other gestures directly on the screen.

See “Touchscreen” on page 36.

3 Volume

34 Section 2A: Basics

4 Gesture area: Make the back gesture and begin other gestures here.

See “Use Gestures: Tap, Swipe, Drag, Flick, Pinch” on page 44.

5 Microphone 6 Center: Press to display Card view (see “Display All Open

Applications (Card View)” on page 60).

7 Keyboa rd: See “Keyboard” on page 35. 8 Charger/microUSB connector

Tip

Be careful not to scratch, crush, or apply too much pressure on the touchscreen. Do not store your phone in a place where other items might damage it. When you pack your phone away, use the pouch to protect it.

Keyboard

1 Option: Press to enter numbers, punctuation, and symbols that

appear above the letters on the keys. See “Enter Alternate Keyboard Characters” on page 68.

2 Shift: See “Enter Uppercase Letters” on page 68. 3 Space

Section 2A: Basics 35

Basics

4 Backspace 5 Enter: Press to enter a line return (for example, in a memo or in an

6 Sym: Press to enter symbols and accented characters that don't

Touchscreen

1 Application name: Displays the name of the currently open

2 Launcher: See “Open an Application in the Launcher” on page 57. 3 Scroll arrow: Swipe up or down to see icons that are on the page but

4 Quick Launch: See “Open an Application in Quick Launch” on

5 Connection icons: Show the status of wireless service connections

email message you are composing) or to accept information you entered in a field. See “Enter Information in a Field” on page 71.

appear on the keys. See “Enter Characters From the Symbols Table” on page 68.

application. Tap the name to open the application menu.

hidden.

page 56.

and battery strength (see “What Are All Those Icons?” on page 120). Tap the icons to open the connection menu.

36 Section 2A: Basics

Back View

6 Page indicators: Show how many Launcher pages are to the right or

the left of the currently displayed page. Swipe left or right on the screen to see other pages.

7 Notification icons: Show missed calls, new voicemail and email

messages, and more. Tap the bottom of the screen to view notification details (see “View All Your Notifications” on page 81).

Basics

1 Camera flash 2 Camera lens 3 Speaker

Section 2A: Basics 37

Top V iew

Bottom View

1 Power: Press to wake up or turn off the screen. Press and hold to turn

your device and all wireless services completely off and to turn your device back on after having turned it completely off.

2 Ringer switch: Slide to turn the ringer and notification sounds on or

off. (Red means off.) The ringer switch does not affect music or video playback sounds.

3 3.5mm headset jack

* Back cover release

38 Section 2A: Basics

Charge the Battery

WARN ING

Use only batteries and chargers that are approved by Sprint and Palm with your phone. Failure to use a battery or charger approved by Sprint and Palm may increase the risk that your phone will overheat, catch fire, or explode, resulting in serious bodily injury, death, or property damage. Use of unapproved third-party power supply accessories may damage the device and void the Limited Warranty for the product.

Although the battery may come with a sufficient charge to complete the setup process, we recommend that after setup you charge your phone until the battery icon in the upper-right corner of the screen is full to ensure that the battery is fully charged.

See “Maximizing Battery Life” on page 41 for tips on making your battery’s power last longer.

1. On the right side of your phone, open the charger/microUSB connector. (This is easier

to do if you slide the keyboard out first.)

Basics

Section 2A: Basics 39

2. Connect the small end of the USB cable to the charger/microUSB connector.

3. Connect the other end of the USB cable to the AC char ger.

4. Plug the AC charger into a working outlet.

Tip

You can also charge your phone battery by connecting your phone to your computer using the USB cable. Charging this way takes much longer than using the AC charger. Do not, however, connect the Palm® TouchstoneTM charging dock (sold separately) to your computer.

When the battery is very low, the battery icon in the upper-right corner of the screen changes to red. When the battery is fully charged, the icon appears full and changes to green .

40 Section 2A: Basics

Maximizing Battery Life

Battery life depends on how you use your phone. You can maximize the life of your battery by following a few easy guidelines:

䢇 Set your screen to turn off automatically after a shorter period of inactivity (see “Set the

Interval for Turning the Screen Off Automatically” on page 221).

䢇 Keep your battery away from direct sunlight and other sources of heat. Temperatures over

45 degrees Celsius (113 degrees Fahrenheit) can permanently reduce the capacity and life span of any lithium-ion battery.

䢇 As with any mobile phone, if you are in an area with no wireless coverage, your phone

continues to search for a signal, which consumes power. Turn off your phone if you are outside a coverage area (see “Turn Wireless Services Off (Airplane Mode)” on page 22).

䢇 Turn off the Wi-Fi (see “Wi-Fi” on page 270), Bluetooth (see “Bluetooth® Wireless

Technology” on page 291), and GPS (see “Location Services” on page 275) features when you are not using them.

䢇 If you set up an email account in the Email application, set the interval to automatically

download email to every two hours or less frequently (see “Enter Advanced Account Settings” on page 242).

䢇 Lower the screen brightness (see “Change Screen Brightness” on page 221). 䢇 Keep in mind that frequent use of instant messaging (IM) can reduce battery life. 䢇 Charge your phone whenever you can. Charge it overnight. The battery has a much

longer useful life when it is topped off frequently than when it is charged after it is fully drained.

䢇 You can buy an extra battery as a spare for long plane trips or periods of heavy use. To

purchase batteries that are compatible with your phone, go to

palm.com/us/products/phones/pre/index.html

Basics

Section 2A: Basics 41

42 Section 2A: Basics

Move Around on Your Phone

In This Section

⽧ Use Gestures: Tap, Swipe, Drag, Flick, Pinch (page 44)

⽧ Open Applications (page 56)

⽧ Work With Applications (page 59)

⽧ Enter Information (page 67)

⽧ Use the Menus (page 73)

⽧ Search to Find Info and Make Calls (page 76)

⽧ View and Respond to Notifications (page 80)

⽧ Update the Software on Your Phone (page 82)

⽧ Use App Catalog to Shop for New Applications (page 86)

⽧ Copy Files Between Your Phone and Your Computer (page 92)

Section 2B

Move Around

Section 2B: Move Around on Your Phone 43

Use Gestures: Tap, Swipe, Drag, Flick, Pinch

Gestures are an important, basic part of your phone. They’re easy to learn, and they make working with the phone fast. You make most gestures with one finger. For a few, you need two. Do not use your fingernail. Make gestures with the tip of your finger. Don't bear down.

To see short animations illustrating how to do gestures, go to palm.com/support in Help on your phone.

You make gestures in two areas on your phone: the touchscreen and the gesture area. The gesture area is the black area extending from the bottom of the screen to halfway down the Center button.

* Gesture area

You also need to know about the Center button. Press the Center button to do the following:

䢇 When you’re working in an application, press Center to see Card view. Card view shows

you all the applications that are currently open, displayed as a series of cards (small active windows).

䢇 When you’re in Card view, press Center to maximize the app in the center of the view.

or tap Clips

44 Section 2B: Move Around on Your Phone

Basic Gestures

Tap : Tap with the tip of the finger—not the fingernail. Tap fast and firmly, and then immediately

lift your fingertip off the screen. Don’t bear down on what you’re tapping. Don’t wait for a response; the response comes after you lift your finger. Don’t linger on the gesture; a tap takes a split second to do.

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Section 2B: Move Around on Your Phone 45

Swipe: A swipe is most often a horizontal gesture, from right to left or left to right. Do it fast, do

it lightly. In a swipe, your fingertip just skims the surface of the touchscreen or gesture area.

One kind of swipe you’ll use a lot: Back. Make the back gesture from right to left anywhere in the gesture area. Back takes you up one level from a detailed view to a more general view of the application you’re working in. For example, when you finish reading an email message, make the back gesture to close the message and return to your list of messages. Or when you finish writing a memo, make the back gesture to close and save the memo and return to the display of all your memos. When you make the back gesture in an application and that’s

46 Section 2B: Move Around on Your Phone

the only screen of that app that’s open, you minimize the app and go back to Card view. In Web, the back gesture performs the same function as the back button on the browser, allowing you to move back through previously viewed pages.

The forward gesture, which is a swipe from left to right anywhere in the gesture area, allows you to move forward through previously viewed web pages. Forward is available in Web only.

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Section 2B: Move Around on Your Phone 47

Drag: Drag is the gesture you make for a slow scroll up and down a list. Slide your fingertip

slowly along the surface—no need to bear down.

One kind of drag that you’ll use a lot brings up Quick Launch when you’re in an application. This drag gesture begins in the gesture area and ends on the touchscreen. As your fingertip slowly crosses the border between the gesture area and the touchscreen, it drags Quick Launch into view. To open one of the apps in Quick Launch, move your finger to its icon. When you see the app name appear, lift your finger. The application opens.

You also make the drag gesture as part of a drag and drop.

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Flick: As its name tells you, this is a quick gesture, great for scrolling long lists. Do it fast, do it

lightly; as with a swipe, your fingertip just skims the surface. The faster you flick, the faster and farther you scroll up or down a list.

To close an application in Card view, flick the card up toward the top of the touchscreen. This is called throwing the card off the top of the screen.

In some applications, such as Email and Messaging, you can throw a list item off the side of the screen to delete the item.

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Section 2B: Move Around on Your Phone 49

Scroll Gestures

Scroll a specific amount:

Drag the screen in the desired direction.

Scroll fast: Flick the screen in the desired direction.

Stop scrolling: Tap or drag the screen while scrolling.

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Zoom Gestures

Zoom in/pinch out to

increase the size of items on the screen (in Email, Web, Photos, Doc View, PDF View, Google Maps): Place two fingers on the screen and spread them slowly apart.

Zoom out/pinch in to decrease the size of items on the screen (in Email, Web, Photos, Doc View, PDF View, Google Maps): Place two fingers on the screen and bring them together.

Zoom in or out a fixed amount (Web, Photos):

Double-tap the screen.

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Section 2B: Move Around on Your Phone 51

Text Selection Gestures

Text selection gestures are available in any editable text field—that is, any field or screen where you can insert a cursor.

Place the cursor in a text field: Tap the location.

Move the cursor: Insert the

cursor. Press and hold Option . Place your finger anywhere onscreen and drag in any direction.

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Select text when you can see a cursor: Tap the location to

insert the cursor. Press and hold Shift . Place your finger anywhere onscreen and drag your finger in the direction you want to select text.

Select a paragraph of text when you cannot see a cursor, for example, on a web page or in an email you received: Press and hold Shift . Tap the paragraph.

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Section 2B: Move Around on Your Phone 53

Drag and Drop

Tap and hold the item, drag it, and then lift your finger to drop it. Sometimes you get a visual cue that the item is ready to be dragged. For example, an icon in the Launcher is ready to be dragged when you see a halo radiating from the icon. A card in Card view is ready to be dragged when it changes size and becomes transparent.

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Delete a List Item

Throw the item off the side of the screen. If prompted, tap Delete to confirm the deletion.

The delete gesture is available in applications such as Email, Messaging, Tasks, Music, and Bluetooth. If you can’t delete a list item by throwing it, open the item and look in the application menu for a delete command.

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Tip

To delete multiple list items, throw each one off the screen. If you get the Delete confirmation prompt after throwing the first item, you don’t need to tap it—just throw the second item, and the first deletion is confirmed automatically.

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Open Applications

You can have as many applications open at one time as you like, limited only by the amount of memory available on your phone at the time.

Open an Application in Quick Launch

Quick Launch is the bar of five icons that is always available at the bottom of Card view and the Launcher. To open an application from Quick Launch, just tap the icon.

Quick Launch can display no more than five icons. By default it displays, from left to right, Phone, Contacts, Email, Calendar, and the Launcher. You can change the order of icons

(except the Launcher icon) in Quick Launch (see “Reorder Quick Launch Icons” on page 65), or swap in other applications (see “Change the Applications That Appear in Quick Launch” on page 64).

Note

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If you have a notification or the dashboard is open (see “View and Respond to Notifications” on page 80), you need to dismiss them to access Quick Launch.

When an application fills the whole screen, make the following gesture to display Quick Launch and open one of its applications.

1. Drag up slowly from the gesture area to the screen.

2. Move your finger to the application icon. (When you see the app name appear, lift your

finger. The application opens.)

Open an Application in the Launcher

The Launcher displays all the applications that are not on Quick Launch. The Launcher includes multiple pages, which you can organize to group apps the way you want (see “Reorder Launcher Icons” on page 66).

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Section 2B: Move Around on Your Phone 57

1. Press Center and tap .

Tip

You can also open the Launcher by flicking up twice from the gesture area to the screen. If you are in Card view, just flick up once to open the Launcher.

2. To find the app you want, swipe left or right on the screen to see other pages of the

Launcher. (Swipe up or down to see all icons on a page.)

1 Arrow indicates that you can swipe up to see partially or fully hidden icons. 2 Page indicators show that there are two Launcher pages to the right—swipe left

on the screen to see them.

58 Section 2B: Move Around on Your Phone

3. Tap the application icon.

To close the Launcher, do one of the following:

䢇 Press Center . 䢇 Tap . 䢇 Flick up from the gesture area to the screen.

Open an Application Using Search

1. Press Center to open Card view.

2. Enter the name of the application.

3. When the application icon appears in the search results, tap it.

Work With Applications

Go Up One Level in an App (Back Gesture)

The back gesture takes you up one level from a detailed level to a more general view of the application you’re working in. For example, when you finish reading an email message, make the back gesture to close the message and return to your list of messages. Or when you finish writing a memo, make the back gesture to close and save the memo and return to the display of all your memos. When you make the back gesture in an application and that’s the only screen of that app that's open, you minimize the app and go back to Card view.

䢇 To make the back gesture, swipe right to left anywhere in the gesture area.

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Section 2B: Move Around on Your Phone 59

Display All Open Applications (Card View)

Card view displays open applications as small cards, so that you can easily scroll through

them and drag them to change their order.

䢇 When an application fills the screen and you want to go to Card view, press Center .

Tip

You can also open Card view by flicking up from the gesture area to the screen.

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Move Among Open Applications

1. In Card view (see “Display All Open Applications (Card View)” on page 60), swipe left or

right on the screen to see other open apps.

2. Tap a card to maximize the application.

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Tip

You can also maximize the center card in Card view by flicking down from the screen to the gesture area.

You can set a preference to move among open apps without first going to Card view by making a full swipe in the gesture area (see “Turn Advanced Gestures On/Off” on page 222).

Section 2B: Move Around on Your Phone 61

Reorder Open Application Cards

1. In Card view (see “Display All Open Applications (Card View)” on page 60), tap and

hold a card to further reduce the size of the cards.

Tip

You can also tap anywhere on the screen around the cards to reduce the size of the cards.

2. Tap and hold a card, wait for a visual cue, and then drag it to another position.

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Close an Application

䢇 In Card view (see “Display All Open Applications (Card View)” on page 60), throw the

application card off the top of the screen.

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Section 2B: Move Around on Your Phone 63

Change the Applications That Appear in Quick Launch

If Quick Launch contains five icons, you must remove an application from Quick Launch before you can add another one. You can remove any application icon except the Launcher.

1. Open the Launcher. (Quick Launch appears at the bottom.)

2. Tap and hold a Quick Launch icon, wait for the visual cue, and then drag the icon onto

the Launcher to remove the icon from Quick Launch.

3. Tap and hold a Launcher icon, and after the halo appears around the icon, drag the

icon onto the Quick Launch bar.

64 Section 2B: Move Around on Your Phone

Reorder Quick Launch Icons

You can change the position of any Quick Launch icon except the Launcher icon.

1. In Card view, tap and hold a Quick Launch icon.

2. After a halo appears around the icon, drag it to another location.

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Section 2B: Move Around on Your Phone 65

Reorder Launcher Icons

1. In the Launcher, tap and hold an icon.

2. After the halo appears around the icon, drag it to another location.

3. To move the icon to another page, drag it to the left or right edge of the screen. Don’t

release the icon until the new page appears.

Delete an Application

You can delete applications that you have installed on your phone.

1. While pressing and holding Option , tap the app icon.

2. Tap Delete.

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Tip

Enter Information

Use the Keyboard

1 Option: See “Enter Alternate Keyboard Characters” on page 68. 2 Shift: See “Enter Uppercase Letters” on page 68. 3 Space 4 Backspace 5 Enter: Press to enter a line return (for example, in a memo or in an

email message you are composing) or to accept information you entered in a field. See “Enter Information in a Field” on page 71.

6 Sym: See “Enter Characters From the Symbols Table” on page 68.

You can also delete an application you installed by opening the application menu and tapping List Apps. On the list of applications, tap and hold an app name, and tap Delete.

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Section 2B: Move Around on Your Phone 67

Enter Uppercase Letters

By default, the first letter of each sentence or field is capitalized and the remaining text you enter is lowercase. To enter other uppercase letters, do one of the following:

䢇 Press Shift and press the letter key. The Shift symbol appears: . You don’t need to

hold down Shift while you press the letter key.

䢇 Turn on Caps Lock: Press Shift twice. The Caps Lock symbol appears: . 䢇 Turn off Caps Lock: Press Shift .

Enter Alternate Keyboard Characters

Numbers, punctuation, and symbols appear above the letters on the keys. To enter these characters, do one of the following:

䢇 Press Option and press the key for the character. The alternate character symbol

appears: . You don’t need to hold down Option while pressing the second key.

䢇 Enter a series of alternate characters: Press Option twice to lock the alternate

character feature. The alternate character lock symbol appears: .

䢇 Turn off the alternate character feature: Press Option .

Enter Passwords

You can see each character of a password only as you enter it, so be careful. Be sure Caps Lock and alternate character lock are off unless you need them. For information on how to enter characters, see “Enter Uppercase Letters” on page 68 and “Enter Alternate Keyboard Characters” on page 68.

Enter Characters From the Symbols Table

You can enter symbols and accented characters that don't appear on the keys by using the symbols list. See “Symbols and Accented Characters” on page 69 for a list of the available symbols and accented characters.

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1. Press Sym to display the symbols table.

2. Narrow the options by pressing the key that corresponds to the character you want. (For

example, to enter an é, press e. See the table below for a list of corresponding characters.)

Tip

The symbols and accented characters are grouped according to their similarity to the corresponding key. In some cases, the symbol is related to the alternate character on the key, not the letter. For example, to type a € or other currency symbol, press Sym + h. Why? Because the alternate character on the H key is $.

If you press the wrong key, press Backspace to return to the full list of symbols and accented characters. You can then press another key.

3. Scroll to find the character you want.

4. Tap the character to insert it.

Symbols and Accented Characters

Press Sym and press… to select…

a or A á à ä â ã å æ Á À Ä Â Ã Å Æ ª ~ \ ` • ÷ ^ [ ]

{ } < > « » Ø μ | b or B ~ \ ` • ÷ ^ [ ] { } < > « » Ø μ | c or C © ç Ç ¢ d or D † ‡ e or E é è ë ê ? É È Ë Ê € ¹ ¼ ½ h or H ¢ € £ ¥ ƒ i or I í ì ï î Í Ì Ï Î ÷ ‰

Section 2B: Move Around on Your Phone 69

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Press Sym and press… to select…

j or J ¡ k or K :-) :-( ;-) l or L ` ‘ ’ ‚ " m or M μ :-) :-( ;-) n or N ñ Ñ ¿ o or O ó ò ö ô œ õ ø Ó Ò Ö Ô Œ Õ Ø º “ ” „ < > « » p or P ¶ ~ \ ` • ÷ ^ [ ] { } < > « » Ø μ | q or Q \ ~ | r or R ® ² s or S ß š Š ~ \ ` • ÷ ^ [ ] { } < > « » Ø | t or T ™ ³ ¾ u or U ú ù ü û Ú Ù Ü Û [ ] { } < > « » v or V ^ w or W ÷ ^ ± x or X x ¤ y or Y ÿ ý Ÿ Ý ¥ [ ] { } < > « » z

, or _

. … ~ \ ` • ÷ ^ [ ] { } < > « » Ø μ | @° • Ø

ž Ž •

~ \ ` • ÷ ^ [ ] { } < > « » Ø μ |

70 Section 2B: Move Around on Your Phone

Enter Information in a Field

You can enter information in a field by typing or by pasting previously copied information (see “Cut, Copy, and Paste Information” on page 72).

Applications with text fields support the auto-correct feature. If the app recognizes a common misspelling, it auto-corrects the word. To cancel the auto-correction, press Backspace .

To accept the information you entered, do one of the following:

䢇 Tap outside the field. 䢇 Press Enter . If a screen contains multiple fields, pressing Enter accepts the information

you just entered and jumps the cursor to the next field.

䢇 If you are done entering information on the screen containing the field, make the back

gesture to accept the information and back out of the screen (see “Go Up One Level in an App (Back Gesture)” on page 59).

Select Items in a List

Lists enable you to select from a range of options. Lists are different from menus (see “Use the Menus” on page 73), which give you access to additional features.

Lists are hidden until you tap the currently displayed option for that list.

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Section 2B: Move Around on Your Phone 71

1. Tap the currently displayed option to open the list. (For example, when creating a new

event in Calendar, tap No Reminder to display the list of reminder options.)

2. Tap the list option you want.

Cut, Copy, and Paste Information

You can cut or copy any editable text. Tap the text to insert the cursor—if the cursor appears, you can edit the text. You can’t edit text on a web page or in an email message, unless it is a message you are composing.

1. Select the text you want to cut or copy (see “Text Selection Gestures” on page 52).

2. Open the application menu

3. Insert the cursor where you want to paste the text (see “Text Selection Gestures” on

page 52).

4. Open the application menu

and tap Edit > Cut or Copy.

and tap Edit > Paste.

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Tip

You can also use keyboard shortcuts to cut, copy, and paste. After selecting the text or inserting the cursor, press and hold the gesture area until the Center button lights up, and press X (cut) , C (copy), or V (paste).

Save Information

䢇 On most screens, your information is saved automatically. Just make the back gesture to

close the screen (see “Go Up One Level in an App (Back Gesture)” on page 59), and your info is saved at the same time.

䢇 On screens with a Done button, tap Done to save your information.

Use the Menus

Most applications have an application menu hidden in the upper-left corner, which provides access to additional features. There is also a connection menu hidden in the upper-right corner, which provides access to wireless services.

Some applications have additional menus. For example, in Photos, tap an open picture and tap to display a menu of tasks you can do with the picture (see “Photos” on page 131).

To get the most out of your phone, it’s a good idea to familiarize yourself with the additional features available through the menus in various applications.

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Section 2B: Move Around on Your Phone 73

Open the Application Menu

The application menu contains options such as Cut and Copy, Preferences, Help, and other application-specific commands.

1. Do one of the following:

䡲 Tap the application name in the upper-left corner of the screen.

䡲 Drag down from the upper-left corner of the phone (above the screen) onto the

screen.

2. Tap a menu item to open it. (If a menu item displays a right-pointing arrow , tap the

item to open a submenu of options for that item—for example, tap the Edit menu item to open a submenu containing Cut, Copy, and Paste options. If the menu displays a

74 Section 2B: Move Around on Your Phone

downward-pointing arrow at the bottom, it means that more options are available. Scroll the menu to see the additional options.)

Open the Connection Menu

The connection menu lets you manage wireless services—the phone, Bluetooth® wireless technology, and Wi-Fi.

Did You Know?

1. Do one of the following:

䡲 Tap the upper-right corner of the screen.

The connection menu also displays the current day and date and the battery charge level.

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Section 2B: Move Around on Your Phone 75

䡲 Drag down from the upper-right corner of the phone (above the screen) onto the

screen.

2. Tap a menu item to turn that wireless feature on or off or to open a list of options for that

feature (see “Turn Wireless Services Off (Airplane Mode)” on page 22 for more information).

Search to Find Info and Make Calls

Use Universal Search

You can search for contacts and applications on your phone, or search the Web.

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1. Open Card view (see “Display All Open Applications (Card View)” on page 60) or the

Launcher (see “Open an Application in the Launcher” on page 57).

2. Begin typing the search term. (As you type, search displays any contact names and

application names that match the character. As you continue typing, the search results narrow.)

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Section 2B: Move Around on Your Phone 77

Tip

You can also start a search by copying text in another application, opening the Launcher, and pasting the text. The text appears at the top of the screen as the search term. Note that you can’t paste text in Card view.

3. Do one of the following:

䡲 To look up or get in touch with someone: Tap a contact name to open the person’s

contact information. Tap a phone number to dial it, an email address to send a message, and so on. If only the contact name is displayed, tap the name to display ways to get in touch. You can also tap Add Reminder to add a reminder message to the contact (see “Assign a Reminder Message to a Contact” on page 163).

䡲 To perform a Web search: Tap the search term you entered to open a list of Web

search options, and tap the option. If your search returns no contacts or applications, the Web search options are displayed automatically.

䡲 To open an application: Tap the application.

Universal Search Application Keywords

If you don’t know the name of the app you are searching for, you can enter a keyword associated with the app. This table shows the keywords you can use to find an app on your phone.

Application Name Keyword s

App Catalog Store Backup Settings, Preferences Bluetooth Settings, Preferences, Wireless Calendar Datebook, Meetings, Events Clock Alarm, Time, Watch Contacts Addresses, People Date & Time Clock, Settings, Preferences

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Application Name Keyword s

Device Info Settings, Preferences, Reset Doc View Word, Excel, PowerPoint Email Mail Google Maps Maps Location Services Settings, Preferences Memos Notes, Stickies, Notepad Messaging Text, SMS, MMS, IM, Instant Chat Music Songs, Tunes, Audio PDF View Acrobat Phone Dial Photos Pictures Regional Settings Settings, Preferences Screen & Lock Wallpaper, Security, Desktop, Brightness,

Unlock, Gestures, Settings, Preferences

Sounds & Ringtones Audio, Music, Volume, Vibrate, Silent, Settings,

Preferences Tas ks To Do, Todos , Checklist Updates Settings, Preferences Videos Movies Web Browser, Blazer, Internet YouTube Videos, Movies

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Section 2B: Move Around on Your Phone 79

Search Within an Application

In applications such as Contacts, Memos, Doc View, and PDF View, you can search for entries or files. From the list view, enter the file name; a few words from a memo; or a contact name, initials, address, or number. See the application chapter for details.

You can also enter a search term in the Help application to search for help content related to the term.

View and Respond to Notifications

Respond to a Notification

Notifications show up at the bottom of the screen to notify you of new voicemail and messages, upcoming appointments, missed calls, and more.

Do one of the following:

䢇 Tap the notification to act on it. 䢇 For some types of notifications, throw the notification off the side of the screen to

dismiss it.

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View All Your Notifications

For most types of notifications, if you do not tap the notification after a few seconds, it becomes an icon in the lower-right portion of the screen.

1. Tap anywhere on the bottom of the screen to display your notifications.

2. Tap a notification to act on it. (If a notification icon has a number next to it, the number

indicates how many items are included in the notification—how many voicemail or email messages you have, and so on.)

Reorder Notifications and Other Dashboard Items

The area that displays all of your notifications (see “View All Your Notifications” on page 81) is called the dashboard.

䢇 Tap and hold a dashboard item, and then drag it to a different location. 䢇 Throw a dashboard item off the side of the screen to dismiss it.

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Update the Software on Your Phone

Palm continually provides updates to your phone’s operating system. Update notifications are sent to your phone automatically when a system update is available (see “Respond to a System Software Notification” on page 82). When you update your phone’s operating system, your personal information and files are not affected.

What’s more, both Palm and many application developers make updates available for applications you have installed on your phone. Update notifications are sent to your phone automatically when an application update is available (see “Respond to an Application Update Notification” on page 83).

In addition to receiving update notifications, you can manually check for software or application updates at any time (see “Manually Check for Updates” on page 84).

Respond to a System Software Notification

When you get a notification that a system update is available, do one of the following:

䢇 Tap Install Now twice. When installation is complete and the phone resets, tap Done. 䢇 Tap Install Later. The next time you charge your phone, you receive another update

notification. You can again choose whether to install the update now or later. You have ten minutes to decide to defer the installation; after ten minutes, the update is installed automatically.

Important

You can use your phone while updates are being downloaded, but you cannot use your phone to make calls (including emergency calls) while updates are being installed.

Do not remove the battery while updates are being installed.

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Here is some additional information about system updates:

䢇 If you have Wi-Fi turned on and the battery has at least a 30% charge, your phone

automatically downloads a system update if one is available—you don’t have to do anything. If Wi-Fi is not turned on when the update becomes available, the Palm servers continue to check your device for Wi-Fi availability for two days.

䢇 If you do not have Wi-Fi turned on anytime within two days of an update’s becoming

available, your phone automatically downloads the update over the Sprint network the next time the battery has a 30% charge and you have a Sprint Mobile Broadband data connection, as indicated by the icon at the top of the screen. Your phone cannot download an update over a Sprint 1xRTT data connection, as indicated by the icon at the top of the screen.

䢇 If the battery has less than a 30% charge, you must charge the battery before you can

download or install an update.

䢇 To avoid roaming charges, updates are not downloaded if your phone is in roaming

coverage.

䢇 If you do not install an update immediately after downloading it, you are automatically

prompted to install the update the next time you charge your phone. You can choose whether to install the update now or later. You have ten minutes to decide to defer the installation; after ten minutes, the update is installed automatically.

Respond to an Application Update Notification

When you get a notification that an update is available for one or more applications, tap the notification and do one of the following:

䢇 Tap an individual application name to open the App Catalog. From the App Catalog, you

can view application details and install that app (charges may apply; see “Use App Catalog to Shop for New Applications” on page 86).

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Section 2B: Move Around on Your Phone 83

䢇 Tap Install Free to install only those applications that you can download free of charge. 䢇 Tap Install All to install all applications available for download (charges may apply).

Note

Important

You can use your phone while updates are being downloaded, but you cannot use your phone while updates are being installed.

Do not remove the battery while updates are being installed.

Manually Check for Updates

1. Open Updates .

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2. If a message appears stating that a system update is available, do the following:

䡲 Tap Download Now. 䡲 When prompted, tap Install Now. 䡲 After installation finishes and the phone resets, tap Done.

3. If one or more application updates are available, do one of the following:

䡲 Tap an individual application name to open the App Catalog. From the App Catalog,

you can view application details and install that app (charges may apply; see “Use App Catalog to Shop for New Applications” on page 86).

䡲 Tap Install Free to install only those updates that you can download free of charge. 䡲 Tap Install All to install all updates available for download (charges may apply).

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Note

Important

You cannot use your phone while updates are being installed.

Do not remove the battery while updates are being installed.

Section 2B: Move Around on Your Phone 85

Use App Catalog to Shop for New Applications

Browse applications in App Catalog

Use App Catalog to browse and download any of the many applications available for your phone. App Catalog contains both free apps and apps you can buy.

Note

1. Open

App Catalog .

Applications you installed on your old Palm OS® by ACCESS or Windows Mobile smartphone do not work on your Pre phone, because your Pre phone uses the new Palm® webOS™ platform. Check App Catalog for a new version of your old favorites. Or purchase the Classic app from App Catalog. Classic enables you to run Palm OS applications on your Pre phone.

2. The first time you open App Catalog you are asked to review and accept the terms of

use. If you accept the terms, tap Accept.

3. Swipe right or left on the thumbnails to see featured applications, or do one of the

following:

䡲 To search by name: Tap Search, enter the search term, and press Enter . 䡲 To search apps by category: Tap Explore. To view categories in list view, tap ; to

view them in tag view, tap .

䡲 To view the most recently added apps: Tap Recent. 䡲 To view the most popular apps: Tap Popular.

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4. (Optional) To sort the list of applications or to browse results by date, alphabetical order,

rating, or price, tap the menu at the bottom of the screen, and tap a sort method.

5. When the app you want appears onscreen, tap the name to display app details.

6. On the app details screen, do any of the following:

䡲 Tap a screenshot to see a larger view. 䡲 Tap Reviews to read all reviews.

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䡲 Tap Share and then tap Email or Text Message to share an app with a friend. 䡲 Tap Developer Home to go to the app developer’s home page.

䡲 If available, tap Support to go to the developer's product support page.

Download a Free Application

Before You Begin

Before you download an app, make sure you have enough storage space on your phone to fit the app. Open Device Info and look at the Available field under Phone.

1. Open App Catalog .

2. Find a free app you want (see “Browse applications in App Catalog” on page 86).

3. Tap the app name, and then tap Download for free.

4. If the application uses Location Services a notification is displayed (see “Location

Services” on page 275). Tap Continue.

Did You Know?

After you download an application, you can tap Reviews on the app details screen to see reviews from “others”. Or, on the Reviews screen, tap Review to write a review.

5. After you download an app, tap Tap to Launch to open it. The app also now appears as

an icon on the first page of the Launcher, so you can open it from the Launcher as well.

88 Section 2B: Move Around on Your Phone

Buy an Application

Before You Begin

Before you download an app, make sure you have enough storage space on your phone to fit the app. Open field under Phone.

Device Info and look at the Available

1. Open App Catalog .

2. Browse to the app you want (see “Browse applications in App Catalog” on page 86).

3. Tap the app name, and then tap Download for [amount].

4. If the application uses Location Services a notification is displayed (see “Location

Services” on page 275). Tap Continue.

5. Do one of the following:

䡲 If you have set up a billing account: If required, enter your Palm profile password to

authorize the purchase and tap Continue.

䡲 If you have not set up a billing account: Tap Continue, enter your Palm profile

password, and tap Continue. See “Set Up a Billing Account” on page 91.

If you enter an incorrect Palm profile password three times, a message appears that explains how you can contact Customer Support for help.

6. Tap OK.

Did You Know?

After you download an application, you can tap Reviews on the app details screen to see reviews from “others”. Or, on the Reviews screen, tap Review to write a review.

7. After you download an app, tap Tap to Launch to open it. The app also now appears as

an icon on the first page of the Launcher, so you can open it from the Launcher as well.

Move Around

Section 2B: Move Around on Your Phone 89

Tip

If you delete a purchased application you can reinstall it without paying for it again. (see “Manage Downloaded Applications” on page 90).

Manage Downloaded Applications

1. Open App Catalog .

2. Tap and tap Applications.

3. Tap an application.

4. Do one of the following:

䡲 To report a problem with an application: Open the application menu and tap Report

A Problem.

䡲 To delete an application: Open the application menu, tap Delete Application, and

then tap Delete. You might delete an application to free up space on your phone’s memory or

because you are having problems with an application.

䡲 To reinstall a deleted application: Search for the application (see “Browse

applications in App Catalog” on page 86). Tap the app name and tap Download

again for free. You do not need to buy the app again.

Update Downloaded Applications

1. Open App Catalog .

2. Tap .

3. Tap Updates. If updates are available for any of your downloaded applications, these

applications are displayed in a list.

4. Tap an app name and tap Update Available.

5. To launch the updated app, tap Tap to Launch.

90 Section 2B: Move Around on Your Phone

Set Up a Billing Account

1. Open App Catalog .

2. Do one of the following:

䡲 Tap an app you want to buy and tap Continue. 䡲 Open the application menu, tap Preferences & Accounts, and tap Add Account.

3. Enter your Palm profile password and tap Continue.

If you enter an incorrect Palm profile password three times, a message appears that explains how you can contact Customer Support for help.

4. Select a credit card, enter details of your credit card and billing address, and tap Submit.

Important

Your credit card details are not stored on your phone. They are encrypted and stored in your Palm profile.

5. Tap OK to verify your email address. (Purchase receipts are sent to this address. Tap

Change This Address if you want to change the email address.)

6. In Password is Required, select one of the following:

䡲 Once every 4 hours: You must enter your password the first time you make a

purchase. If you make any other purchases within four hours, you don’t need to enter your password again. After four hours, you enter your password again for the first purchase, which starts a new four-hour window.

䡲 Every Purchase: You must enter your password for each purchase, regardless of the

time interval.

Update or Delete a Billing Account

1. Open App Catalog .

2. Open the application menu

3. Tap your account name.

4. Enter your Palm profile password and tap Continue.

Section 2B: Move Around on Your Phone 91

and tap Preferences & Accounts.

Move Around

If you enter an incorrect Palm profile password three times, a message appears that explains how you can contact Customer Support for help.

5. Do one of the following:

䡲 Edit the account information: Change the information as needed and tap Submit. 䡲 Delete the account information from your phone: Tap Remove Account.

Copy Files Between Your Phone and Your Computer

Copy iTunes Media Files from Your Computer to Your Phone

Use media sync to easily transfer pictures, videos, podcasts, and DRM-free music files from iTunes on your computer to your phone. While you use media sync, you can’t make or receive calls or use other wireless features such as email or the web. (See also “Transferring Data” on page 95.)

Key Term

DRM-free: Describes a file that is not protected by Digital Rights Management. DRM-free music files can be copied as many times as you like and can be played on your Pre phone. To learn more about DRM-free music, go to apple.com

and search on iTunes Plus.

1. Connect your phone to your computer using the USB cable.

2. On your phone, tap Media Sync.

3. The first time you use Media Sync mode, a notification warns you that you cannot make

or receive calls or text messages. Tap OK.

4. Your phone is now in Media Sync mode. On your computer, iTunes opens

automatically.

Note

You can synchronize supported DRM-free music, videos, TV shows, podcasts, and pictures, but you cannot sync iTunes contacts, calendar events, or games.

92 Section 2B: Move Around on Your Phone

5. Follow the steps in iTunes to synchronize files to your phone.

6. Disconnect the USB cable from the computer when the Media Sync screen is no longer

displayed on your phone.

Did You Know?

Tip

You can also copy music files between your phone and your computer using USB Drive mode. See “Copy Other Types of Files Between Your Phone and Computer” on page 93.

Media sync is a one-way transfer only, from iTunes on your computer to your phone. To transfer music files from your phone to iTunes on your computer, you can download the Palm Music Assistant. Go to palm.com/music-assistant

for information.

Copy Other Types of Files Between Your Phone and Computer

Before You Begin

You can copy any type of file from a computer to your phone, and from your phone to your computer, by putting your phone in USB Drive mode. (See also “Transferring Data” on page 95.)

Important

After you copy a file to your phone, you can open the file if your phone has an application that supports the file type. You can open many file formats for photos, videos, and music; Microsoft Office files; and PDF files.

Before you copy files from your computer, make sure you have enough storage space on your phone to fit the file. Open Device Info and look at the Available field under Phone.

All files that you store on the USB Drive of your phone are not backed up to your Palm profile, and they cannot sync to any of your online accounts. So be sure to keep a copy of all such files somewhere besides your phone just in case you lose your phone or you must do a full erase of the info on your phone.

Move Around

Section 2B: Move Around on Your Phone 93

When your phone is in USB Drive mode, your calls go to voicemail and you cannot use your device except as a USB storage device.

1. Connect your phone to your computer using the USB cable.

2. On your phone, tap USB Drive.

3. The first time you use USB Drive mode, a notification warns you that you cannot make

or receive calls or text messages. Tap OK. (On your computer, your phone appears as a removable drive. On a Windows

computer, if the Found New Hardware wizard opens, click Cancel to close the wizard.)

4. Open My Computer (Windows XP), Computer (Windows Vista), or the Finder (Mac),

double-click the drive representing your phone, and drag and drop files to your phone. (The drive displays folders that you can use to organize the files you copy. You can also create your own folders.)

5. On a Windows computer, to end the connection safely, right-click the drive representing

your phone and click Eject. (On a Mac computer, from your desktop, drag the drive representing your phone to the Tra sh . Trash changes to Eject.)

6. Disconnect the USB cable from the computer when the USB Drive screen is no longer

displayed on your phone.

Tip

If you use Windows Media Player on your computer, you can use that app’s Sync feature to transfer music between your computer and your phone.

94 Section 2B: Move Around on Your Phone

Transferring Data

In This Section

⽧ Data Transfer Overview (page 96)

⽧ Transferring Data (page 97)

Section 2C

Data Transfer

Section 2C: Transferring Data 95

Data Transfer Overview

While you have many options for transferring data, Palm recommends that you take advantage of the Synergy feature by putting your data in an online account—for example, if you don’t have a Google account, we recommend that you create one and store your data there (see “How Do I Get Names and Other Info into Contacts?” on page 154, “How Do I Get Events into Calendar?” on page 172, and “How Do I Send and Receive Email on My Phone?” on page 236). If you don’t want to do this, there are other ways to get data on your phone.

Consider carefully whether you’ll want to be able to access and change your data somewhere besides your phone. If you do, do you prefer the other means of access to be a website (for example, Google), or to be software that is installed on your computer? In either case, you can set things up so that you can synchronize new or changed data between your phone and the other data location.

You could also decide not to have a sync setup for your data, in which case you can use your Palm profile to back up your data (see “Backup” on page 210). You can’t access this data anywhere but on your phone. However, your data is backed up, and in emergencies caused by a lost or stolen device, the data you stored in your Palm profile account can be erased remotely by going to your Palm profile on a web browser on a computer. The data of your Palm profile account can later be restored to a new Palm webOS phone.

96 Section 2C: Transferring Data

Transferring Data

How do I get data from my old phone?

Do you want to sync your personal information between your Pre phone and Google or Exchange, but first need to get your data out of an old phone that you want to stop using? You can do a one-time, one-way transfer of data to your Pre phone, and then if you choose to, use the Synergy feature to sync the data to Google or Exchange.

1. On your computer, set up an account on the Google website (go to gmail.com

Microsoft Exchange (speak to an IT person at your company).

2. Open

3. Enter your username and password for the Google or Exchange account.

Contacts on your Pre phone.

) or with

Note

4. Go to a Sprint store and ask a support agent for help in transferring data from your old

phone. When you're ready to transfer data from your old phone, be sure to tell the agent which account to transfer the data to.

Section 2C: Transferring Data 97

You don’t have to go to Calendar to set up your account there—that’s done automatically using the username and password you enter in Contacts.

Data Transfer

How do I get data off my computer?

Do you want to sync your personal information between your Pre phone and Google or Exchange, but first need to get the data out of a desktop app that you want to stop using? You can do a one-time, one-way transfer of data to your phone, and then if you choose to, sync the data to Google or Exchange.

1. On your computer, set up an account on the Google website (go to gmail.com

Microsoft Exchange (speak to an IT person at your company).

2. Open

Contacts on your Pre phone.

3. Enter your username and password for the Google or Exchange account.

) or with

Note

You don’t have to go to Calendar to set up your account there—that’s done automatically using the username and password you enter in Contacts.

4. To transfer data from a desktop app that you want to stop using, go to

palm.com/migrate-pre

for more information about the Data Transfer Assistant (DTA)—it’s

a free download from Palm.

98 Section 2C: Transferring Data

About the Data Transfer Assistant

The DTA enables you to do a one-time, one-way export of data from selected desktop apps to your Pre phone through the USB cable included with your phone. After the data is on your phone, you can select the account you want to import the data to.

Important

The DTA is not synchronization software. It is meant to be used once per desktop app, to export your info from the desktop app to an account on your phone.

These are the desktop apps that the DTA works with, and what data the DTA transfers to your phone:

Desktop Application Contacts Calendar Tasks Memos/Notes

Windows XP or Vista

Outlook 2003 or later

Yes Yes Yes Yes

32bit or 64bit

Palm Desktop v6.2.2 Yes Yes Yes Yes

Mac OS 10.5 Address Book Yes

iCal Yes Yes

Note the following:

䢇 Depending on the amount of data you are transferring, it can take up to an hour to transfer

data with the DTA.

䢇 You cannot use the DTA to transfer data from a copy of Outlook that is associated with

Microsoft Exchange, which wirelessly syncs data between your phone and an Exchange server. See “Set Up Email: Microsoft Exchange ActiveSync (EAS)” on page 239.

䢇 On Vista, only Outlook 2007 is supported.

Section 2C: Transferring Data 99

Data Transfer

䢇 If you have an earlier version of Palm Desktop, you can download version 6.2.2 for free

from palm.com/desktop

. Install it, sync with your old Palm device, and then use the DTA to

transfer your data.

䢇 Do you use Palm Desktop on the Mac? Don’t worry, you can export your contacts,

calendar events, and tasks into Address Book and iCal. Then use the DTA to transfer your data. For more information, go to palm.com/migrate-pre

I’m already using Google, Facebook, and/or Microsoft Exchange

If you are already using Google, Facebook, and/or Exchange to manage your calendar and contacts, then all you need to do is set up one or more of these accounts on your phone.

Set up your Pre phone to sync with... To sync this data...

Google Contacts and calendar events Exchange Contacts, calendar events, and tasks Facebook Contacts and calendar events

100 Section 2C: Transferring Data

Palm PRE User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Welcome

Your Pal m® Pre™ Phone

About This User Guide

Where Can I Learn More?

While Using Your Phone

If You Need More Information

Manage Your Account

Sprint 411

Sprint Operator Services

Your Setup

Set Up Service

Set Up Your Phone

Activate Your Phone

Complete Setup

Verify your profile

What Is a Palm Profile?

Turn the Phone On/Off

Turn the Screen On/Off

Turn Wireless Services Off (Airplane Mode)

Turn Wireless Services On

Turn Everything (the Screen and Wireless Services) On/Off

Make Your First Call

Adjust Call Volume

Set Up Your Voicemail

Create Sprint Account Passwords

Account Password

Voicemail Password

Data Services Password

Your Palm® PreTM Phone

Basics

What’s in the Box?

Hardware

Print Material

Get to Know Your Phone

Slide Out the Keyboard

Front View

Keyboard

Touchscreen

Back View

Top V iew

Bottom View

Charge the Battery

Maximizing Battery Life

Move Around on Your Phone

Use Gestures: Tap, Swipe, Drag, Flick, Pinch

Basic Gestures

Scroll Gestures

Zoom Gestures

Text Selection Gestures

Drag and Drop

Delete a List Item

Open Applications

Open an Application in Quick Launch

Open an Application in the Launcher

Open an Application Using Search

Work With Applications

Go Up One Level in an App (Back Gesture)

Display All Open Applications (Card View)

Move Among Open Applications

Reorder Open Application Cards

Close an Application

Change the Applications That Appear in Quick Launch

Reorder Quick Launch Icons

Reorder Launcher Icons

Delete an Application

Enter Information

Use the Keyboard

Enter Uppercase Letters

Enter Alternate Keyboard Characters

Enter Passwords

Enter Characters From the Symbols Table

Symbols and Accented Characters

Enter Information in a Field

Select Items in a List

Cut, Copy, and Paste Information

Save Information