Palm PIXE User Manual

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Move Around in a Presentation

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䢇 Go to the next or preceding slide: Tap or . 䢇 Jump to a different slide: Tap the current slide number

in the lower-left corner of the screen. Enter the slide number you want and press

Enter .

Upgrade to Documents To Go® From DataViz

With Documents To Go® from DataViz, you can create and edit Word, Excel, and PowerPoint files right on your phone, in addition to viewing them.

PDF View

With PDF View, you can view PDF (Adobe Acrobat) files on your phone.

Open a File

You can view a PDF file that you copy from your computer (see “Copy Files Between Your Phone and Your Computer” on page 73) or receive as an email attachment (see “Open Attachments” on page 196).

Before You Begin: Before you put files on your phone, make

1. Open Doc View .

2. Open a document, open the application menu,

scroll down the menu if needed, and tap

Editing.

For more information on Documents To Go, go to

dataviz.com.

Document

1. Open PDF View . (The list of your files appears

onscreen.)

160 2G . D oc um en ts

sure you have enough storage space on your phone to fit the file. Open

Info and look at the Available field under

Phone.

Device

2. To search for a file, begin typing the name. (Tap

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the file when it appears.)

Move Around in a File

䢇 Go to the next or preceding page: Tap o r . 䢇 Jump to a different page: Tap the current page

number at the bottom of the screen. Enter the page number you want and press

Change the Display Size

For information on zooming in and out, see “Zoom Gestures” on page 41.

䢇 Pinch out to enlarge items onscreen.

䢇 Pinch in to decrease the size of items onscreen.

䢇 Double-tap the screen to zoom in or out a specified

If the PDF file was created with a password, enter the password to open the file.

3. To open a second file: Open the application menu

Open. (Tap the file.)

and tap

Tip: To move between open PDFs, tap the center of the

gesture area to go to Card view. Tap the PDF card you want to read.

amount.

Enter .

Documents

2G. Documents 161

Find Text in a File

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1. With a file open, open the application menu and

Find.

tap

4. To exit search, open the application menu and tap

Find.

Save a File With a New Name

1. With the file open, open the application menu and

Save As.

tap

2. Type the text you want to find, and press Enter

or tap . (The first instance of the text appears highlighted.)

2. Enter the new file name and tap Save As.

3. Find the next instance: Tap .

Find the preceding instance: Tap .

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Share a File

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1. With the file open, open the application menu and

Share.

tap

2. Create the email message and tap .

View Bookmarks

If a PDF file was created with bookmarks, you can see the bookmarks on your phone.

1. With the file open, open the application menu and

Bookmarks. (A checkmark next to a bookmark

tap name identifies the section of the file you are currently viewing.)

2. Do any of the following:

䡲 To expand a bookmark entry: Tap . 䡲 To collapse a bookmark entry: Tap . 䡲 To search for a specific bookmark: Type the

bookmark name.

3. Tap a bookmark to jump to that section of the file.

Documents

2G. Documents 163

Your phone backs up the contacts, calendar events,

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tasks, and memos that are in your Palm profile account,

2H. Preferences

as well as system settings and applications you downloaded to your phone. An automatic backup to your Palm profile of all this information happens every

⽧ Backup (page 164) ⽧ Date & Time (page 170) ⽧ Device Info (page 171) ⽧ Regional Settings (page 174) ⽧ Screen & Lock (page 175) ⽧ Sounds & Ringtones (page 178)

day. So if you ever need to erase the info from your phone, you can restore all your backed-up info. You can turn off automatic backup, and you can also perform a manual backup.

Backup does not affect information stored in online accounts like Google. Information stored in online accounts is synchronized by the online provider at regular intervals. Information stored in Outlook

Backup

Exchange is synchronized by your company's Exchange server.

Back Up Your Information

A Palm profile connects your phone to Palm to get automatic updates, back up your data, and more. You create a Palm profile when you set up your phone.

164 2H. Preferences

1. Open Backup .

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Tip: Go to Device Info to delete the information on your

phone (see “Erase Data and Reset Your Phone” on page 171).

䡲 Turn on automatic backup if you had previously

turned it off: Tap Off to switch Backup from Off to

On.

What Information is Backed Up?

All data backed up to your Palm profile is encrypted, and only you, the profile owner, can access your data. Backed up data cannot be accessed by Palm. Data in your Palm profile can only be added to or edited on

2. Do any of the following:

䡲 Back up your information manually: Tap Back up

now.

䡲 Turn off automatic backup and delete backed-up

information: Tap On to switch backup from On to

Turn Off And Erase Data. This deletes all

Off. Tap your information on the server. It does not affect the information on your phone.

your phone.

Important: In the event that your phone is lost or stolen, you

can go to your Palm profile on palm.com and from there erase the data on your phone.

Preferences

2H. Preferences 165

The following table lists info that is and is not backed

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up to your Palm profile:

Application Backed up Not backed up

Backup Backup setting is on by default. Bluetooth Calendar Events in your Palm profile.

Contacts Contacts in your Palm profile account.

Date & Time

Nothing is backed up.

Username and password for accounts like Google that sync calendar events online.

Preferences (see “Customize Calendar” on page 143).

Username and password for accounts like Google that sync contacts online.

Preferences (see “Customize Contacts” on page 133).

Nothing is backed up.

Events in online accounts. Password for Facebook accounts.

Contacts in online accounts. Linking relationships between contacts. Original contact photos added from a local

image on the phone. Password for Facebook accounts. Speed dials.

166 2H. Preferences

Application Backed up Not backed up

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Doc View Nothing is backed up. Keep a copy of these files

on your computer (see “Copy Files Between Your Phone and Your Computer” on page 73).

Email Username and password of your email

accounts. When you sign in to your Palm profile

Emails, their contents and attachments, their sort

order, and account preferences. after your phone is erased, email accounts are restored automatically and synchronized.

Launcher Location

Nothing is backed up.

Services Memos All memos. Messaging Username and password of accounts. Message contents, attachments, and history. PDF View

Nothing is backed up. Keep a copy of these files

on your computer (see “Copy Files Between Your Phone and Your Computer” on page 73).

Phone Photos Username and password of online accounts like

Nothing is backed up.

Facebook and Photobucket.

No photos are backed up. Keep a copy of your

photos on your computer (see “Copy Files

Between Your Phone and Your Computer” on

page 73).

2H. Preferences 167

Preferences

Application Backed up Not backed up

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Regional Settings

Screen & Lock Nothing is backed up. Sounds &

Ringtones Tasks Tasks in your Palm profile account.

Third-party apps Apps you downloaded are downloaded again

Wallpaper Web Nothing is backed up.

Nothing is backed up.

Tasks in online accounts.

Username and password for accounts like Microsoft Exchange ActiveSync that synchronize tasks online.

from App Catalog.

Nothing is backed up.

168 2H. Preferences

Update Your Palm Profile Settings

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In the event that your phone is lost or stolen, you can go to your Palm profile on erase the data on your phone.

Important: To ensure that the data on your phone is consistent

with that stored on your Palm profile, it is recommended that you perform a manual backup of your data after changing any of your Palm profile settings (see “Back Up Your Information” on page 164).

1. Open Backup .

2. Tap application menu and tap Palm Profile.

3. Enter your Palm profile password and tap Done.

palm.com and from there

4. Edit any of the following:

First Name/Last Name: Change the first name

and/or last name associated with your Palm profile.

Email: Change the email address associated with

your Palm profile. A verification email is sent to the new address. Click the link in the email to verify the new address. After you verify, the email address is changed.

Preferences

2H. Preferences 169

Security Question/Answer: Tap the current question

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and tap a new one. Then tap answer.

Change Password: Tap Change Password. Enter

your new password and confirm it. Tap

Answer and enter an

Done.

Date & Time

You can set your phone to adjust the date and time automatically to the local date and time wherever you are, or you can turn this feature off and enter this information manually.

1. Open Date & Time .

170 2H. Preferences

2. Set any of the following:

Time Format: Set whether to use a 12-hour or a

24-hour format.

Network time: Tap On or Off. If you turn this option

off, select the date and time. If you switch from manual time to network time, there might be a delay before the network time updates on your phone.

Network time zone: Tap On or Off. If you turn this

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option off, tap the city that appears onscreen. Type the name of a country or city in the time zone you want, and then tap the location.

1. Open Device Info .

2. Tap Phone Reset Options and tap Restart.

Note: If the screen does not respond to taps, press and hold

power and slide the ringer switch three times to restart

your phone.

Device Info

Erase Data and Reset Your Phone

View System Information

1. Open Device Info . (Basic system information is

displayed.)

2. To view more detailed system information, tap

More Info, and tap Software or Hardware.

Rename Your phone

1. Open Device Info .

2. Tap th e Name field and enter the new name.

Restart Your phone

If an application freezes, first try restarting your phone. No files or settings are changed when you restart.

If restarting your phone does not solve the problem of application freezes, you may need to reset the phone. A reset deletes some or all information from your phone (depending on the type of reset you select). After a reset, you must follow the prompts to sign in to your Palm profile again before you can use your phone.

Important: You should perform a manual backup of your data

before resetting your phone (see “Back Up Your Information” on page 164).

1. Open Device Info .

2. Tap Reset Options.

Preferences

2H. Preferences 171

else and you don’t want that person to be able to

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access your data. Also, before giving your phone to another person, you must manually delete all the apps you installed, because they reappear on your phone after a full erase (see “Delete an Application” on page 52).

After a full erase, you can sign in to your Palm profile either on a new webOS phone or the same phone you just erased. Signing in restores your Palm profile data and information from online accounts, but not your stored files such as pictures, videos, and music (you must copy those again to the phone; see “Copy Files Between Your Phone

Do one of the following:

䡲 Erase all data from the phone except items stored

in USB Drive storage, such as pictures, videos, and music: Tap Partial Erase twice.

䡲 Erase all data from the phone:Tap Full Erase twice.

All data from all accounts and in USB Drive storage is erased from your phone, including information about your Palm profile. But all your data on the Web—in your online accounts and in your Palm profile—is untouched. Perform a full erase when you give your phone to somebody

and Your Computer” on page 73). You can also sign in to your Palm profile on a new phone and restore your data to the new phone.

Important: If you have a Palm profile from a phone that you no

longer use, you can sign in to your existing profile. All info associated with your profile is downloaded to your new phone.

Run Quick Tests

If you are troubleshooting your device with a support agent, you can run Quick Tests to get diagnostic

172 2H. Preferences

information. If you need more information after running

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Quick Tests, you can run one or more Interactive Tests (see “Run Interactive Tests” on page 173).

1. Open Device Info .

2. Tap More Info.

Use Certificate Manager

Certificates are digital documents that are used to authenticate and exchange information on networks. Certificates can be issued for a user, a device, or a service.

3. Open the application menu and tap Quick Tests.

4. Work with the support agent to view and report the

test results.

Run Interactive Tests

If you are troubleshooting your device with a support agent and need more information after running Quick Tests (see “Run Quick Tests” on page 172), you can run one or more Interactive Tests.

1. Open Device Info .

Add a Certificate From USB Drive Storage

You can install a certificate that is located in the USB Drive storage on your phone. To copy a certificate into USB Drive storage, see “Copy Files Between Your Phone and Your Computer” on page 73.

1. Open Device Info .

2. Tap More Info.

3. Open the application menu and tap Certificate

Manager.

2. Tap More Info.

3. Open the application menu and tap Interactive

Tes ts .

4. Work with the support agent to run and view

results from one or more tests.

Preferences

2H. Preferences 173

1. Open Device Info .

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2. Tap More Info.

3. Open the application menu and tap Certificate

Manager.

4. Tap the certificate name.

Delete a Certificate

Only user-installed certificates can be deleted.

1. Open Device Info .

2. Tap More Info.

Tap and tap the certificate name.

Add a Certificate From an Email

3. Open the application menu and tap Certificate

Manager.

4. Tap the certificate and tap Delete Certificate.

Attachment

Open the email attachment (see “Open Attachments” on page 196), and then tap

Trust Certificate.

View Certificate Details

Only user-installed certificates can be viewed.

174 2H. Preferences

Regional Settings

Language

You can set your phone display to any language available for the device.

1. Open Regional Settings .

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2. Tap the language.

3. If a region list is displayed, tap the region.

4. Confirm you want to use the new language, or

revert to the original language.

Your phone resets after you select a new language. You do not lose any data or applications from the reset.

Formats

You can set your phone to format numbers, currency, date, and time to reflect your country’s style.

1. Open Regional Settings .

2. Tap th e country name.

3. Do one of the following:

䡲 Scroll down to find a country, and then tap it. 䡲 Type the name of the country, and when it

appears, tap it.

4. Confirm you want to change the format, or tap

Cancel.

Your phone restarts after you select a new country format. You do not lose any data.

Screen & Lock

Change Screen Brightness

1. Open Screen & Lock .

2. Under Screen, tap, hold, and drag the Brightness

slider to the preferred level.

Set the Interval for Turning the Screen Off Automatically

By default, your screen turns off after one minute of inactivity to save battery power. You can change this interval.

1. Open Screen & Lock .

2. In Turn off after, tap the number of seconds or

minutes.

Preferences

2H. Preferences 175

Change Your Wallpaper

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Your wallpaper is the screen background in Card view. You can customize the wallpaper to show a favorite picture.

1. Open Screen & Lock .

2. Tap Change Wallpaper.

3. Do one of the following:

䡲 Use an existing picture as the background: Tap the

album containing the picture, and tap the picture.

䡲 Use a new picture as the background: Tap New

Photo and take the picture.

4. (Optional) Do either or both of the following:

䡲 To zoom out or in on a part of the picture, pinch

in or out on the picture.

䡲 To capture the portion of the picture you want for

your wallpaper, tap and hold the picture, and then drag the portion you want to the center of the onscreen box.

5. Tap Set Wallpaper.

Turn Advanced Gestures On/Off

Turning on advanced gestures gives you two new gestures, previous and next, and also changes the way you make the back gesture, and the forward gesture (in Web only).

䢇 New gestures: The previous and next gestures let you

move among your open applications without first going to Card view. The previous gesture is a full swipe from left to right across the entire length of the gesture area. The next gesture is a full swipe from right to left across the entire length of the gesture area. Use these gestures when you have more than one app open and an app is displayed full-screen. By making the previous and next gestures you go from full-screen view to full-screen view of each app. The order of applications is determined by the order that you opened them or arranged them in Card view.

䢇 Change to back gesture: The back gesture still goes

from right to left in the gesture area, but you must make a shorter swipe, from the center outward.

176 2H. Preferences

䢇 Change to front gesture: The front gesture (available in

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Web only) still goes from left to right in the gesture area, but it’s a shorter swipe, from the center outward.

1. Open Screen & Lock .

manually. Use Secure Unlock if you want to require a PIN or a password to unlock the screen.

Tip: If your company issued your phone to you, check with

your system administrator whether the company has its own settings for locking and unlocking the screen of your phone.

1. Open Screen & Lock .

2. To turn Secure Unlock on, in Secure Unlock, tap

Simple PIN or Password and do one of the

following:

Simple PIN: Enter a four-digit PIN. This is a PIN that

you make up. Enter the PIN again to confirm.

Password: Enter a password containing any

combination of letters and numbers. Enter the password again to confirm.

2. In Switch Applications, tap On or Off.

Set Options for Unlocking the Screen

The screen locks five seconds after it turns off automatically, or immediately if you turn the screen off

Important: Be sure to write down your PIN or password and

keep it somewhere safe. If you forget your PIN or password, you need to remotely reset your phone and may lose data.

3. (Optional) Under Notifications, tap On or Off to set

whether notifications are displayed when the screen is locked.

Preferences

2H. Preferences 177

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To turn Secure Unlock off, in Secure Unlock, tap Off. (Enter the PIN or password.)

Tip: To change your PIN or password, in Secure Unlock, tap

Change PIN or Change Password. Enter the old

PIN/password and the new PIN/password.

Sounds & Ringtones

Manage System Sounds and Ringtones

You can turn system sounds, such as transition sounds and notification alerts, on or off. You can also set the volume for system sounds.

Note: Sliding the ringer switch off turns off system sounds.

The ringer switch does not affect the Clock alarm or media sounds, such as Music and Video.

1. Open Sounds & Ringtones .

178 2H. Preferences

2. In Ringer Switch Off, tap Vibrate or Mute to set

whether your phone vibrates when you slide the ringer switch off.

3. Under Ringer Switch On, set any of the following:

Rings & Alerts: Select Sound & Vibrate or Sound. To

change the ringtone for incoming calls see “Select the Ringtone for Incoming Calls” on page 179. Tap, hold, and drag the the ringtone volume.

Ringtone Volume slider to set

Tip: Adjusting the Ringtone Volume slider is the same as

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using the volume up and volume down buttons on the side of the phone.

System Sounds: Set whether to turn on systemwide

sounds for general actions such as transitions, notifications, and Calendar event alerts. Tap, hold, and drag the sounds volume.

Vibrate: Set whether your phone vibrates as well as

plays a ringtone on an incoming call.

Tip: By default, when the ringer switch is off, you can still hear

the Clock alarm. If you want to change this setting, go to

Clock > Preferences. Under Ringer Switch Off, change Play alarm anyway to Off or On.

Volu me slider to set the system

Select the Ringtone for Incoming Calls

The ringtone you select here applies globally to all incoming calls. You can also set a unique ringtone for a contact (see “Add a Ringtone to a Contact” on page 128).

1. Open Sounds & Ringtones .

2. Tap the displayed ringtone to open the full list of

tones.

3. Tap the name of the ringtone to select it.

4. Tap to listen to the ringtone.

5. Use the back gesture to get to the Ringtone Volume

slider, and then tap, hold, and drag the slider to change volume.

Select a Song as a Ringtone

You can add the first few seconds of a song as the ringtone for your phone.

The ringtone you select here applies globally to all incoming calls. You can also set a unique ringtone for a contact (see “Add a Ringtone to a Contact” on page 128).

1. Open Sounds & Ringtones .

2. Tap the displayed ringtone.

3. Tap .

4. Tap to the right of a song title to preview it.

5. Tap the song title to add it as your ringtone.

Preferences

2H. Preferences 179

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Use the back gesture to get to the Ringtone Volume slider, and then tap, hold, and drag the slider to change volume.

180 2H. Preferences

Section 3

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Web and Data Services and

Other Wireless Connections

3A. Using Web and Data

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Services

automatically. You do not need to do anything. If the setup process fails, call Sprint Customer Service at 1-888-211-4727 from another phone for assistance.

Access Data Services

⽧ Get Started With Data Services (page 182) ⽧ Access Data Services (page 182) ⽧ Use Sprint TV

(page 183)

Get Started With Data Services

With your Sprint service, you are ready to start enjoying the advantages of data services. To sign up for data services and to access complete instructions, visit

sprint com For information on charges associated with

the features of Sprint’s data services, refer to your Sprint service plan.

Enable Data Services

The first time your activated Palm® Pixi™ phone is turned on, a one-time setup process occurs

Data Services User Name

When you buy your phone and sign up for service, you’re automatically assigned a user name, which is typically based on your name and a number followed by “@sprintpcs.com.” (For example, the third John Smith to sign up for Sprint services might have jsmith003@sprintpcs.com as his user name.)

When you use data services, your user name is submitted to identify you to the Sprint National Network.

Your user name is automatically programmed into your phone. You don’t have to enter it. When your phone is enabled with data services, your user name automatically appears on the

182 3A. Using Web and Data Services

Device Info screen.

To find your user name:

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䢇 Open Device Info and tap More Info. (Your data

services user name appears under

NAI.).

Data Services Symbols on Your Screen

When you are connected to data services, a data connection icon appears at the top of the screen. See “Icons in the Title Bar” on page 29 for a description of the various data connection icons.

Data Services Billing Information

See your service plan or contact Sprint for details on data services billing.

you go on the Sprint National Network, you can get more out of your

Sprint TV service.

1. Open Sprint TV .

Web & Data Services

Use Sprint TV

With Sprint TV®, you can watch live TV on the go, right on your phone. Accessing your as easy as using the remote control in your living room. Browse through the available free channels or subscribe to one of the premium offerings. Wherever

Sprint TV channels is

2. Tap Recently Played, Favorites, All Channels, Live,

On Demand, Premium Channels, Sprint Radio, or Sprint Movies to display a list of channels and

programming.

3. Tap an item to play it.

3A. Using Web and Data Services 183

Note: The first time you access a channel that requires a

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subscription, you are prompted to purchase access.

Subscribe to purchase access.

Tap

NASCAR Sprint Cup Mobile

With NASCAR Sprint Cup MobileSM, you can keep pace with the latest race results, driver stats, and live race audio.

1. Open NASCAR .

2. The first time you open NASCAR Sprint Cup Mobile,

do the following:

䡲 Ta p Continue and follow the onscreen

instructions.

䡲 Tap a driver thumbnail and tap Continue.

3. Tap options such as Home, News, SPEED, Video,

Drivers. (Open the application menu and tap

and other options such as

FanView, Alerts and Personalization, or Fantasy.)

NFL Mobile Live

With NFL Mobile Live, you can keep up with the latest news and stats from the National Football League.

184 3A. Using Web and Data Services

Stats and Schedules, Sprint

1. Open NFL .

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2. The first time you use NFL Mobile Live, you are

asked to select your favorite team. Do either of the following:

䡲 Ta p A for an AFC team. 䡲 Ta p N for an NFC team.

5. Open the application menu and tap other options

Alerts & Personalizations, Scores &

such as

Schedules, Audio & Video, Standings & Statistics, or Help.

3. Tap a team logo.

4. Tap options such as Home, My Team, Fantasy, NFL

Net, and News.

3A. Using Web and Data Services 185

Web & Data Services

if you set up your Google contacts account in Contacts

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3B. Email and Other

Messages

⽧ Email (page 186) ⽧ Messaging (page 202)

How Do I Send and Receive Email on My

before you set up Gmail, when you first open Email, you find that your Gmail messages are already downloaded. And when you first open Calendar, you find that your Google calendar events are already in your phone’s Calendar app.

For email accounts that do not make use of the Synergy feature, you need to enter the settings for that account—such as username and password—directly in the Email application (see “Set Up Email” on page 187).

You can also use your phone’s Web browser to view your web-based email—just go to the email provider’s website.

Phone?

Use the Email application on your phone to access the many email accounts you have: company (like Exchange), ISP (like EarthLink and Comcast), and web-based (like Gmail).

The Palm synchronize all data from an online account. By setting up synchronization in one app, synchronization of the other apps is automatically set up for you. For example,

Synergy™ feature makes it easy to

186 3B. Email and Other Messages

Merged Inboxes in Email

You can set up multiple email accounts on your phone. When you open Email, you see all your accounts in a single view: Account List view. From there, you can open the inbox of an individual account—or, thanks to

the Palm from all your inboxes displayed in a single merged view called

Synergy™ feature, you can see all messages

All inboxes.

If you create a new message when you’re working in

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All inboxes, the message goes out using the account

you set as the default account (see “Set Email Preferences” on page 200).

Set Up Email

Before You Begin:

• Make sure your phone is on and you’re inside a coverage area before you send or receive messages.

• If you want delivery of Microsoft Office Outlook an Exchange account using Microsoft Direct Push, make sure that your IT organization uses Exchange Server 2007, or Exchange Server 2003 with Service Pack 2.

1 Number to the right of All inboxes indicates total

number of unread email messages in all your email accounts.

2 Number to the right of individual folder name

indicates number of unread messages in that folder.

If you reply to a message when you’re working in All

inboxes, the message is sent from the same account in

which it was received.

Set Up Email: Common Providers

Follow this procedure if you have a common email provider, for example, AOL, EarthLink, or Yahoo! If you are setting up the Email application to work with your corporate email account that uses Microsoft Exchange ActiveSync, see “Set Up Email: Microsoft Exchange ActiveSync (EAS)” on page 188. If you have a less common email provider, see “Set Up Email: Other Providers” on page 190.

3B. Email and Other Messages 187

email from

Email & Messaging

If the email account you set up takes advantage of the

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Synergy feature, then setting up email also synchronizes the provider's calendar and contacts.

1. Open Email .

2. The first time you open Email, do one of the

following:

Enter your password for the account and tap

In.

䡲 If you already set up an account and want to set up

another one: Tap Add An Account and enter the

email address and password. Tap

3. Any other time you open Email, open the

application menu

Add An Account. (Enter the email address and

tap password and tap

4. Tap Add An Account to add another account.

Set Up Email: Microsoft Exchange ActiveSync (EAS)

Follow this procedure to get email from an Exchange account.

Before You Begin: Get this info from your email provider or

䡲 If this is the first email account you are setting up:

The email address you used for your Palm profile is entered by default. Use that address, or enter an address for one of your other email accounts.

188 3B. Email and Other Messages

, tap Preferences & Accounts, and

system administrator:

• Mail server name or IP address for receiving mail

•Server domain name

• Your username and password

Sign

Note: If your corporate EAS system utilizes policies such as

Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.

remote wipe and password enforcement (including minimum password length, allowed number of failed password attempts, and other parameters), those policies are supported in your Exchange account on your phone. Check with your system administrator for details.

1. Open Email .

2. The first time you open Email, do one of the

following:

䡲 If this is the first email account you are setting up:

The email address you used for your Palm profile is entered by default. Use that address, or enter an address for one of your other email accounts. Enter your password for the account and tap

In.

䡲 If you already set up an account and want to set up

another one: Tap Add An Account. Enter your

username and password, and tap

3. Any other time you open Email, open the

application menu

Add An Account. (Enter your username and

tap password, and tap

4. Tap OK, and tap Manual Setup.

5. In Mail Type, tap POP to display the list of options,

and then tap

Exchange (EAS).

6. Verify the information in the other fields and

change the info as needed based on the information you obtained. (You can enter either the server name or IP address in the

Server field.)

7. Ta p Sign In.

3B. Email and Other Messages 189

Sign

, tap Preferences & Accounts, and

Email & Messaging

Incoming Mail

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Tap Add An Account to add another account.

2. The first time you open Email, do one of the

following:

Set Up Email: Other Providers

Follow this procedure to get email from an account that you have with an Internet service provider (ISP), a work account other than a Microsoft Exchange ActiveSync account, or any other IMAP or POP email account.

Before You Begin: Get this info from your email provider or

1. Open Email .

190 3B. Email and Other Messages

system administrator:

• Account type (POP or IMAP)

• Incoming and outgoing mail server names

• Incoming mail server username and password

• Incoming and outgoing server port numbers

• Any SSL requirements for incoming and/or outgoing mail

• Any authentication (ESMTP) requirements for outgoing mail

• Root folder (IMAP accounts only)

䡲 If this is the first email account you are setting up:

The email address you used for your Palm profile is entered by default. Use that address, or enter an address for one of your other email accounts. Enter your password for the account and tap

In.

䡲 If you already set up an account and want to set up

another one: Tap Add An Account. Enter your

username and password, and tap

Sign

3. Any other time you open Email, open the

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application menu

Add An Account. (Enter your username and

tap password, and tap

, tap Preferences & Accounts, and

3. Tap the account name.

4. Set any of the following:

4. Tap OK, and tap Manual Setup.

Tip: You can jump to the account settings entry screen

directly from the screen where you enter your username and password. Open the application menu

Manual Setup.

and tap

5. Verify the information in the other fields and

change the info as needed based on the information you obtained from your email provider or system administrator.

6. Tap Sign In.

Enter Advanced Account Settings

These settings apply only to the account you select in step 3.

1. Open Email .

2. Open the application menu and tap Preferences &

Accounts.

Account Name: Enter the name that appears in the

account list.

Full Name: Enter the name you want to appear in

the From field for messages you send.

Show Icon: Set whether a notification icon appears

onscreen when a new message arrives.

Play Sound: Set whether a sound plays when a

new message arrives.

3B. Email and Other Messages 191

Email & Messaging

Vibrate: Set whether your phone vibrates when a

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new message arrives.

Signature: Tap to create a signature that’s added to

outgoing messages (see “Add a Signature to Outgoing Messages” on page 199 for more information).

Reply-to Address: Enter the address you want

recipients to see and reply to on your outgoing messages, if this is different from your actual email address.

Sync deleted emails (POP accounts only): Set

whether messages should be deleted on the server when you delete them on your phone.

Show Email: Set how many days’ worth of

messages to retrieve from the server.

Get Email: Set how frequently to synchronize email

for this account.

Default Folders (IMAP accounts only): Specify the

folder where messages you send, save as drafts, or delete are stored.

Remove Account: See “Delete an Email Account”

on page 192.

Change Login Settings: See “Change Account

Change Account Login Settings

When you change your password for an online email account, remember to make the change in the account settings on your phone also.

1. Open Email .

2. Open the application menu and tap Preferences &

Accounts.

3. Tap the account name.

4. Tap Change Login Settings and tap the relevant

fields to change the account information.

Delete an Email Account

When you delete an email account from your phone, it removes the account information from your phone only. It does not affect your account with the email provider.

192 3B. Email and Other Messages

1. Open Email .

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2. Open the application menu and tap Preferences &

Accounts.

3. Tap the account name.

4. Tap Remove Account, and then tap Remove Email

Account.

Create and Send an Email Message

1. Open Email .

2. If this is the first time you have opened the Email

application, and you have set up at least one email account, tap account, see “Set Up Email” on page 187.)

Done. (If you have not set up an email

3. Tap .

4. (Optional) Tap From to change the email account

you are using to send the message. (This option appears only if you have more than one email account set up on your phone.)

5. In the To field, do one of the following to address

the message:

䡲 Enter a contact name, initials, or email address.

Tap the email address when it appears.

䡲 Tap to open the full contact list. Tap the

contact you want, or enter a name or address to narrow the list.

3B. Email and Other Messages 193

Email & Messaging

䡲 Enter the full email address for a recipient who is

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not a contact.

6. (Optional) Tap To to open the Cc and Bcc fields,

and enter an address.

7. (Optional) Repeat steps 5 and 6 to enter additional

addresses.

8. Enter the subject, press Enter , and enter the

body text.

9. (Optional) To format body text, do one of the

following:

䡲 To enter bold, italic, or underlined text, open the

application menu

want]. Enter the text. To turn off the formatting,

open the application menu

option you want to turn off].

䡲 To enter colored text, open the application menu

Edit > scroll down > Text Col or. Tap the

and tap

and tap Edit > [the option you

and tap Edit > [the

color and enter the text.

Tip: To format text you already entered, select the text, open

the application menu

want]

. To turn off a formatting option, open the

application menu

to turn off]

, and tap Edit > [the option you

and tap Edit > [the option you want

. For text color, tap the black square.

10. (Optional) To set the priority for the message, open

the application menu

Priority or Set As High Priority.

11. Tap .

Add Attachments to a Message

1. While composing a message, tap .

2. To locate a file, do the following:

䡲 Tap an icon at the bottom of the screen to search

for pictures, videos, music files, or documents.

䡲 Begin typing the file name.

Tip: To take a new picture to send as an attachment, tap the

photo icon at the bottom of the screen and tap

Photo

3. Tap the file name.

4. Repeat steps 1–3 to attach other files.

Save a Message as a Draft

䢇 While composing a message, open the application

menu and tap Save As Draft.

194 3B. Email and Other Messages

and tap Set As Normal

New

Receive and Read Email Messages

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The Email application synchronizes messages anytime you open a mail folder. It also synchronizes messages on an automatic schedule—the default interval is every 30 minutes (see “Enter Advanced Account Settings” on page 191 for information on changing the interval).

Follow these steps to manually retrieve messages.

1. Open Email .

2. If the folders for the account you want are hidden,

tap to display the folders.

3. Tap the folder you want to check messages for. (If

synchronization doesn’t start, tap .)

Tip: How can you tell if sync is happening? Look for the

animated circular movement around the number of messages in the upper-right corner of the screen.

4. Tap a message to open it.

5. Tap or in the subject line to view the next

newer or older message.

6. To view messages for another account, make the

back gesture (see “Go Up One Level in an App (Back Gesture)” on page 48) to return to the account list, and tap the account name.

Save or Share an Inline Image

If a message contains an inline image—an image inserted right into the body text—you can share the

3B. Email and Other Messages 195

Email & Messaging

image with someone else via email. If you choose this

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option, a new blank email message opens with the image file as an attachment.

If the image is in JPG, BMP, or PNG format, you can also save it to and view it in the Photos app.

1. With the message open, press and hold Option

and tap the image.

2. Tap Copy To Photos (if available) or Share.

Open Attachments

You can receive any kind of file sent to you, but you can only open an attachment if the your phone has an application that can open the file type.

䢇 To open a single attachment: Tap the name to open

the attachment. For large attachments, tap the name to fully download the attachment, and tap the name again to open the attachment.

䢇 To open multiple attachments: Tap th e list of

attachment names to view the attachments, and tap an attachment name to open the file.

196 3B. Email and Other Messages

Save Attachments

When you open attachments of certain file types, you can save them to your phone so you can view them later in one of your phone’s applications.

1. Open the attachment (see “Open Attachments” on

page 196).

2. Do one of the following:

䡲 For pictures in JPG, BMP or PNG format: Tap Copy

To Photos.

䡲 For other file types: Open the application menu

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Save As. If the Save As menu item is not

and tap available, you cannot save the attachment.

Add a Contact From an Email Message

You can add a contact name or email address to your Contacts list directly from the incoming email message. You can either create a new contact or add the information to an existing contact.

1. In a message you received, tap the name or email

address.

2. Tap Add To Contacts.

3. Tap one of the following:

Save As New: Create a new contact for the name or

address.

Add To Existing: Tap the contact you want to add

the name or address to.

To, Cc, or Bcc field of an

View a Contact From an Email Message

䢇 In a message you received from someone listed in

Contacts app, tap the name to open the contact

the entry.

Search for an Email Message

You can search for messages in any email folder. Incoming messages must be fully downloaded to your phone to show up in search results.

䢇 In the folder containing the message, type a few

characters of a name or email address in the

To, or Cc line, or a few characters of the subject.

Matching results appear as you type. Keep entering characters to narrow the list.

Reply to a Message

1. Open a message.

2. Tap one of the following:

: Reply to just the sender. : Reply to the sender and all other addressees.

3B. Email and Other Messages 197

From,

Email & Messaging

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Enter the reply message text and tap .

Forward a Message

1. Open a message and tap .

2. Address the forwarded message (see “Create and

Send an Email Message” on page 193).

3. Enter the forwarded message text and tap .

Move a Message to Another Folder

1. Open a message.

2. Open the application menu and tap Move To

Folder.

3. Tap the folder you want.

Mark a Message as Read or Unread

1. Open a message.

2. Open the application menu and tap Mark As

Read/Unread.

198 3B. Email and Other Messages

Flag or Unflag a Message

1. Open a message.

2. Open the application menu and tap Set Flag or

Clear Flag.

Show or Hide Message Header Details

1. Open a message.

2. Tap a recipient name to show details. (Tap again to

hide details.)

Delete a Message

Deleting a message moves it to your deleted items folder, so it’s still on your phone. Depending on your email account, this folder is called Deleted Items, Deleted, Trash, or something else.

If you accidentally delete a message, you can move it back to the original folder (see “Move a Message to Another Folder” on page 198). To remove a message from your phone permanently, delete it from the deleted items folder.

Tip: If you change the folder where you store deleted

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messages for an IMAP account (see “Enter Advanced Account Settings” on page 191), deleting messages from this folder removes them from your phone.

the text (see “Text Selection Gestures” on page 42), open the application menu

Edit > [the option you want].)

Do one of the following:

䢇 In the message list: Throw the message off the side of

the screen.

䢇 In an open message: Tap .

Add a Signature to Outgoing Messages

A signature includes information you want to add to the closing of all your outgoing messages—for example, your name, address, and phone numbers; your website; or a personal motto. You can use a different signature for each email account.

1. Open Email .

2. Open the application menu and tap Preferences &

Accounts.

3. Tap the account you want.

4. Tap the Signature field and enter the signature text.

(To format the text with bold, italics, or color, select

View Mail Folders

1. Open Email .

2. Do any of the following:

䡲 View all folders for an account: Ta p . 䡲 Open a folder: Tap the folder name.

3B. Email and Other Messages 199

, and tap

Email & Messaging

䡲 View folder information such as last sync and

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number of messages: Open the folder, and then

tap the folder header.

3. Tap to the right of the folder name.

To remove a folder as a favorite, repeat steps 1 and 2 and tap to the right of the folder name.

Set Email Preferences

1. Open Email .

2. Open the application menu and tap Preferences &

Accounts.

3. Set any of the following:

Add a Folder as a Favorite

Favorites appear at the top of Account List view.

1. Open Email .

2. If the folder you want is not displayed, tap to

the right of the email account name to display the folder.

200 3B. Email and Other Messages

Smart Folders: Set whether to include All Inboxes

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and/or All Flagged messages as favorites at the top of Account List view.

Accounts: Tap an account name to enter advanced

settings (see “Enter Advanced Account Settings” on page 191).

Default Account: Tap the account shown to set

another account as the default. The default account is used to send a message when you create a new message in merged folder such as

Account List view or in a

All Inboxes or All Flagged. If

you have only one email account on your phone, the Default Account preference is not displayed.

Add An Account: See “Set Up Email” on page 187.

Reply to Meeting Invitations

You can receive meeting invitations on your phone in the same way that you receive email messages. You cannot create meeting invitations on your phone.

䢇 Tap whether to accept, tentatively accept, or decline

an invitation.

Here are the key features of meeting invitations:

䢇 Meeting invitations appear on your phone in the

Email application, not in the Calendar application.

䢇 From within the Email application, you can accept,

decline, or tentatively accept a meeting invitation.

䢇 If you accept or tentatively accept an invitation, it

appears as an event in Calendar.

Reorder Accounts

1. Open Email .

2. Open the application menu and tap Preferences &

Accounts.

3. Tap and hold the account name, wait for the visual

cue, and then drag the account up or down. (This changes the order of the accounts in

Account List

䢇 You can reply to and forward meeting invitations in

the same way as email messages.

Tip: If you receive an updated meeting invitation, you can

again choose to accept, decline, or tentatively accept. If you receive a meeting cancellation, open the message

Remove From Calendar to delete the meeting

and tap from your calendar.

view.)

3B. Email and Other Messages 201

Email & Messaging

Send Email Messages From Within

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Another Application

Use the share menu item in any application that supports this feature to send an item as an attachment to an email message. This feature is supported in the

Contacts, Photos, Doc View, PDF View, and Memos

applications, among others. Depending on the app, the menu item might be named details, see the section on the specific application.

Share, Send, or Email. For

Messaging

What Kinds of Messages Can I Send and

䢇 Instant messages for an IM account you already

have set up online (see “Set Up an Instant Messaging (IM) Account” on page 209).

The Synergy feature enables the Messaging app to gather all your text, multimedia, and instant messages to and from the same contact into a single conversation (sometimes called a thread). So you can see your entire message history with a person regardless of the different methods you happened to use to communicate with that person (see “Work With Conversations” on page 202). You can even switch from account to account without losing the thread of your conversation (see “Switch Between Messaging Accounts in a Conversation” on page 203)—just pick the messaging account that’s most likely to keep you in unbroken contact with the person you're talking to.

Receive?

Work With Conversations

You can use the Messaging application to send and receive the following types of messages:

䢇 Text and multimedia messages (see “Create and

Send a Text or Multimedia Message” on page 205).

202 3B. Email and Other Messages

When you exchange more than one message with a person, the messages are grouped into a conversation. A single conversation can contain text, multimedia, and IM messages. When you start or continue a

conversation, the upper part of Conversation view

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displays all messages you’ve exchanged with this person, and the bottom part provides the area where you type your next message.

You can carry on multiple conversations at the same time.

1. Open Messaging .

2. Do one of the following:

䡲 Start a new conversation: Create a message (see

“Create and Send a Text or Multimedia Message” on page 205 or “Send and Receive IM Messages” on page 211), or tap a message and reply to it.

䡲 Continue an existing conversation: Tap the

conversation.

3. Enter your message.

4. Tap .

Tip: To save the contents of a conversation, open the

conversation, open the application menu

All.

This saves the entire conversation as plain text, which

you can paste in a memo, email message, and so on.

Switch Between Messaging Accounts in a Conversation

In a single conversation, you can switch between text/multimedia messaging and an IM account. So if you are having an IM chat with someone and he or she goes offline, you can send the person a text message to wrap up the conversation. You can also switch between different phone numbers for sending a text message to a person.

1. In Messaging, start a new conversation or open

one that’s listed in Conversations view.

2. Tap Tex t or an IM account name in the upper-right

corner of the screen. (If available, the other ways to

3B. Email and Other Messages 203

, and tap Copy

Email & Messaging

communicate with this contact appear in a list. Tap

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the account or phone number you want to use.)

2. For Conversations view, tap Conversations. (For

Buddies view, tap

Buddies.)

Switch Between Conversations View and Buddies View

Conversations view lists all of your Messaging conversations. Buddies view lists all of your IM buddies.

3. In Buddies view, tap to expand a buddy list.

(Tap a buddy name to contact that person.)

Tip: You can set a preference to show all your buddies,

whether they are on- or offline, or to hide offline buddies. In Buddies view, open the application menu

Show/Hide Offline Buddies.

1. Open Messaging .

204 3B. Email and Other Messages

and tap

Create and Send a Text or Multimedia

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Message

Each text message can have up to 160 characters. If you send a text message to an email address, the email address is deducted from the 160-character count.

Multimedia messages consist of both text and pictures. You can include pictures in JPG format.

Did You Know? You can send and receive text messages

Before You Begin: Make sure that your phone is on and that

1. Open Messaging .

2. The first time you open Messaging, tap Done to

send a text or multimedia message. (Thereafter, skip to step 3.)

even while you are on a phone call. This is easiest when using a hands-free headset or the speaker.

you’re inside a coverage area (see “Turn Wireless Services On” on page 20).

Tip: If you want to set up an instant messaging (IM) account

the first time you open Messaging, tap and see “Set Up an Instant Messaging (IM) Account” on page 209 for instructions.

3. Tap . (The cursor is in the To field.) Do one of

the following to address the message:

䡲 Enter a contact’s first or last name or initials,

screen name, phone number, or email address. Tap the phone number, IM, or email address you want to use to send the message when it appears.

䡲 Tap to open your full contact list. Tap the

contact you want or enter a name or address to narrow the list.

䡲 Enter a phone number for a recipient who is not a

contact.

Tip: Do you need to enter a short code that contains letters?

Use the keyboard to enter it; just press the letter keys. For example, if the code is “win01,” press enter i, and so on. No need to figure out the numbers that correspond to the letters.

4. Tap the To field and repeat step 3 to enter

additional recipients.

3B. Email and Other Messages 205

Add An Account

Email & Messaging

W to enter w, I to

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Do one of the following to attach a picture to a multimedia message:

䡲 Before entering the message text: Tap . Tap the

album containing the picture you want. Tap the picture, or tap

Attach Photo.

Tap

䡲 After entering the message text: Open the

application menu

New Photo and take the picture.

and tap Add Picture. Tap the album containing the picture you want and tap the picture, or tap

Attach Photo.

Tap

New Photo and take the picture.

6. Enter the message text and tap .

Tip: You can include emoticons in your message (see “Use

Emoticons in a Message” on page 206).

Tip: You can also send a contact entry as part of a

multimedia message. Do this in the Contacts app (see “Sending Contacts” on page 134).

Use Emoticons in a Message

To include an emoticon in a text, multimedia, or IM message, type in a keyboard character combination for that emoticon. Most emoticons can be created by more than one combination. After you send the message, the emoticon image appears in the conversation on your phone and on the recipient’s phone, as long as the receiving IM application supports the image.

206 3B. Email and Other Messages

This table shows the emoticons that are supported on

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your phone.

Note: Emoticon combinations that use words, such as :cool

or :cry, are not supported in most chat applications. Emoticons created using these combinations may not appear correctly on the recipient’s phone.

To display this emoticon...

Enter any of these keyboard character combinations...

:! :-! :eek

(:-(=(=-(:sad

To display this emoticon...

Enter any of these keyboard character combinations...

>:o >:-o >:O >:-O >:( >:-(

:O :-O :o :-o =O =-O =o =-o :surprised :shock :omg ^^ ^_^ ^-^ :grin :biggrin

:angry :mad o_O :confused

8) 8-) B) B-) :cool

:’( =’( :cry

:[ :-[ =[ =-[ redface

:S :-S :s :-s %-( %( X-( X(

<3 :heart

O:) O:-) o:) o:-) :innocent :angel

:-*:*=*=-*:kiss

:-D:D=D=-D laugh:lol

>:-) >:) >:-> >:> :evil :twisted

:eww :gross

3B. Email and Other Messages 207

Email & Messaging

To display this

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emoticon...

Enter any of these keyboard character combinations...

:| :-| :neutral :meh

pictures in JPG format to your phone for viewing in the

Photos application.

1. Open Messaging .

2. Tap a conversation to view messages.

:-&:&=&=-&:-@:@=@ =-@ :sick :) :-) =) =-) :smile

:/ :-/ :\ :-\ =/ =-/ =\ =-\ :doh ;) ;-) :wink

:P:-P:p:-p:b:-b=p=P =b =-b =-p =-P :yuck :razz

Receive and View Text and Multimedia Messages

You can view pictures and videos and listen to music files included in a multimedia message. You can save

3. In a multimedia message, tap a music, video, or

vCard file name to view the attached file. ((Attached pictures are displayed within the message.) Tap JPG picture.)

Add a Contact From a Message

1. In a conversation, tap the header of a message

received from someone who is not a contact.

2. Tap Add To Contacts.

3. Tap one of the following:

Save As New: Create a new contact for the name or

address.

Add To Existing: Tap the contact you want to add

the name or address to.

208 3B. Email and Other Messages

Copy Photo to save an attached

View a Contact’s Information From a

Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.

Message

䊳 In a conversation, tap the header of a message

received from a contact to open the contact entry.

Dial a Number From a Message

䊳 Tap a phone number.

Set Up an Instant Messaging (IM) Account

To use an IM account on your phone, such as a GoogleTalk IM account, you must already have the account online. If you have an IM account with a provider that takes advantage of the Synergy feature, that IM account is automatically added to your phone when you enter your username and password for that provider in Email, Calendar, or Contacts.

1. Open Messaging .

Delete a Message

1. In a conversation, throw the message off the side

of the screen.

2. Tap Delete to confirm.

2. Do one of the following:

䡲 The first time you open Messaging: Tap Add An

Account.

䡲 Any other time: Open the application menu and

Preferences & Accounts. Tap Add IM Account.

tap

Delete a Conversation

1. In Conversations view, throw the conversation off

the side of the screen.

2. Tap Delete to confirm.

3B. Email and Other Messages 209

Email & Messaging

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Tap the account type and enter your username and password.

3. Tap to the left of the text Offline and tap

Available.

4. Tap Sign In.

Sign Out of an IM Account

1. Open Messaging .

2. Tap Buddies.

210 3B. Email and Other Messages

1. Open Messaging .

2. Tap Buddies.

3. Tap the status icon to the left of your online status

Available or Busy) and tap Sign off.

(

Send and Receive IM Messages

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Before You Begin: Make sure that your phone is on and that

1. Open Messaging .

2. Do one of the following to start or continue a

conversation:

䡲 In Conversations or Buddies view, tap to start

a new conversation.

䡲 In Conversations view, tap an existing

conversation and enter a new message.

䡲 In Buddies view, tap a buddy name and enter a

new message.

3. Tap Tex t or an IM account name in the upper-right

corner of the screen, and tap the IM account you want to use.

4. Enter the message text and tap .

Tip: You can include emoticons in your message (see “Use

Emoticons in a Message” on page 206).

you’re inside a coverage area (see “Turn Wireless Services On” on page 20).

5. When the message recipient replies, the reply

appears below your message in the conversation. (Repeat step 4 to send another message.)

Change Your Online Status

1. Open Messaging .

2. Tap Buddies.

3. Tap the status icon to the left of the status

description, and tap your new status.

4. Tap to confirm your status.

Change Your Custom Message

Your custom message is seen by your IM buddies. It appears next to your IM screen name and status. It can contain any text you want.

1. Open Messaging .

2. Tap Buddies.

3B. Email and Other Messages 211

Email & Messaging

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Do one of the following:

䡲 If you already have a custom message: Tap the

current message and enter the new message text.

䡲 If you’re creating a custom message for the first

time: Tap the status text (Available, Busy, and so

on) and enter the custom message text.

Change Your IM Account Username and Password

If you change the username or password for your IM account online, you need to enter the updated information for the account on your phone.

1. Open Messaging .

2. Open the application menu and tap Preferences &

Accounts.

3. Tap the account name.

4. Enter the new information and tap Sign In.

Delete an IM Account

1. Open Messaging .

2. Open the application menu and tap Preferences &

Accounts.

3. Tap the account name.

4. Tap Remove Account, and tap Remove Account

again to confirm.

Turn Messaging Notifications On or Off

You can set your phone to show a notification and/or play a sound when a new message arrives. These settings apply to all your Messaging accounts.

1. Open Messaging .

2. Open the application menu and tap Preferences &

Accounts.

3. Turn either of the following new message

notifications on or off:

212 3B. Email and Other Messages

Show Notifications: Set whether a notification

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appears when you receive a new message.

Play Sounds: Set whether an alert sound plays

when you receive a new message. The ringer switch must be set to

On for you to hear the sound.

3B. Email and Other Messages 213

Email & Messaging

1. Open Location Services .

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3C. Web and Wireless

Connections

2. The first time you open Location Services you may

be asked to review and accept the terms of use, and decide whether to allow anonymous data collection. Tap

⽧ Location Services (page 214) ⽧ Web (page 215) ⽧ Google Maps (page 223) ⽧ Sprint Navigation (page 224) ⽧ Bluetooth

Wireless Technology (page 226)

䡲 Review the terms of use. 䡲 If you decide not to allow anonymous data

collection, tap the checkmark to remove it.

䡲 Ta p Agree or Don’t Agree.

3. Decide whether to enable auto locate, or whether

you want to be asked each time an application

Location Services

needs to know your location: Tap

Ask Each Time.

4. To change settings after you accept the terms of

use, tap

The Location Services application provides information

On or Off for any of the following:

about your location to applications that request it. For example, Google Maps may use your location information if you need driving directions.

214 3C. Web and Wireless Connections

Next and do the following:

Auto Locate or

Did You Know? The geotag is stored as an EXIF tag in the

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䡲 Background Data Collection: Turn on Background

photo file, not on the image itself. A common use of the geotag occurs in online photo services like Photobucket and desktop apps like Google Earth, which use the data to position the photo as a thumbnail on a map.

Data Collection to allow the collection of anonymous aggregate location data to improve the quality of the location services provided to applications that require them.

5. To choose how you want to be located, open

䡲 Auto Locate: If you turn Auto Locate off and an

application subsequently needs to know your location, a notification appears asking if the application can identify your location. Tap

Allow

application menu choose one or both of the following:

䡲 GPS.

䡲 Google Service.

, tap Locate Me Using, and

to turn on Location Services for that session only.

䡲 Geotag Photos: If Geotag Photos is turned on,

photos are tagged with the latitude and longitude

Web

coordinates of the location in which they were taken.

Go to a Website

The Web browser on your phone is capable of displaying most Web content. The browser features the

3C. Web and Wireless Connections 215

Wireless Connections

latest Web standard technologies such as HTML 4.01,

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CSS 2.1, Ajax, and JavaScript. It does not support plug-ins such as Flash or Java applets.

1. Open Web .

2. Enter the address of the page. (You don’t need to

enter the prefix http://www.)

Did You Know? If you browse to a secure Web page, the lock

3. To cancel a page while it is loading, tap .

Go to a Website Using Search

You can also search the Web from the Launcher or Card view (see “Search to Find Info and Make Calls” on page 61).

1. Open Web .

2. Enter the search term and tap a search option.

Open Another Browser

If you are looking at one Web page and need to check something on a different one, simply open another browser.

If the page appears in the list of viewed pages, tap it to go there again. If not, press

Enter

216 3C. Web and Wireless Connections

1. Open Web , open the application menu , and

New card.

tap

2. Enter an address or search term for the second

instance of the browser.

icon in the address line appears closed.

3. To move between the two pages, tap the center of

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the gesture area to display Card view. Tap one Web page and then the other to go between the two.

Navigate a Web Page

䢇 Move back through previously viewed pages: Tap

or make the back gesture from right to left anywhere in the gesture area.

䢇 Move forward through previously viewed pages:

Tap or make the forward gesture from left to right

䢇 Zoom in on a column of a Web page: Double-tap the

page to center a column and enlarge it. To zoom out to see the whole page again, keep double-tapping.

䢇 Pan a page: Tap, hold, and drag the page. 䢇 Enter information in a form: Tap the form field. Enter or

select information and press

䢇 Share a Web address as a link: Open the application

menu, tap Page, and tap Share. Create the email message.

䢇 Display the address bar: Start typing a search term or

Web address, or scroll to the top of the page.

anywhere in the gesture area.

䢇 Refresh the current page: Tap . 䢇 Scroll a page: Swipe up or down on the screen. 䢇 View a Web page in landscape mode: Turn the phone

on its side. When the display is in landscape mode, you can swipe up and down on the gesture area to scroll up and down a page.

䢇 Zoom in or out on a page: Pinch out to enlarge items

Add a Web Page to the Launcher

Add any Web pages you visit frequently to the Launcher so you can access them in a few taps.

1. Open the page you want to add to the Launcher.

2. Open the application menu, tap Page, and tap Add

To Launcher.

onscreen. Pinch in to decrease the size of items onscreen. Double-tap the screen to zoom in or out a specified amount.

3C. Web and Wireless Connections 217

Enter .

Wireless Connections

Title: See “Text Selection Gestures” on page 42 for

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useful gestures if you want to edit the page title.

URL: Enter or edit the URL for the page. For

example, change the URL to the home page of a site instead of a drill-down page within the site.

4. Tap Add To Launcher.

The page now appears as an icon on the Launcher. Tap the icon to open the page. To delete the page from the Launcher, see “Delete an Application” on page 52.

Create a Bookmark

Enter any of the following:

Icon: Tap the currently displayed page icon

thumbnail. Then tap, hold, and drag the Web page to use a different portion of the page as the Launcher icon. You can zoom in on or out of the page while selecting the portion you want to use. The portion that appears in the white square is used as the icon. Tap

Done.

218 3C. Web and Wireless Connections

1. Open the page you want to bookmark.

2. Open the application menu and tap Add

Bookmark.

Title: See “Text Selection Gestures” on page 42 for

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useful gestures if you want to edit the bookmark title.

URL: Enter or edit the URL for the bookmark. For

example, change the URL to the home page of a site instead of a drill-down page within the site.

4. Tap Add Bookmark.

The first 12 bookmarks you create become thumbnails on the start page of the Web app.

Open a Bookmarked Page

3. Enter any of the following:

Icon: Tap the currently displayed bookmark icon.

Then tap, hold, and drag the Web page to use a different portion of the page as the bookmark icon. You can zoom in on or out of the page while selecting the portion you want to use. The portion that appears in the white square is used as the icon. If you add the bookmark to the Launcher, the icon is used as the Launcher icon. Tap

Done.

Do one of the following:

䢇 From the start page when you open the browser, tap

a thumbnail.

3C. Web and Wireless Connections 219

Wireless Connections

䢇 To open a bookmark if it’s not on the start page, or

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after you navigate away from the start page, open the application menu

and tap Bookmarks. Then tap a

bookmark.

Edit, Reorder, or Delete a Bookmark

1. Open the application menu and tap Bookmarks.

2. Do one of the following:

䡲 Edit: Tap to the right of the bookmark name.

Enter the new icon, title, or URL and tap

Bookmark.

220 3C. Web and Wireless Connections

Save

䡲 Reorder: Tap, hold, wait for the visual cue, and

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then drag the bookmark.

䡲 Delete: Throw the bookmark off the side of the

screen and tap

Delete.

You can also search for a recently viewed page by entering a term or address in the address bar that matches the page name or address.

Use Links on a Web Page

Return to Previously Viewed Web Pages

1. Open the application menu and tap History.

䢇 To follow a link to another page: Zoom in on the page

(pinch out or double-tap the page), and tap the link.

䢇 To dial a phone number that appears as a link: Tap the

link to display the dial pad with number entered, and tap .

Customize Web Browser Settings

1. Open Web .

2. Scroll to the page name and tap the page.

3C. Web and Wireless Connections 221

Wireless Connections

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Open the application menu and tap Preferences.

Accept Cookies: Allows cookies from any website

you view, even if you are redirected to a site from another site. Tap

JavaScript” Tap On to turn off JavaScript. Turning

off JavaScript may prevent some websites from functioning properly.

Clear History: Tap to delete your browsing history. Clear Cookies: Tap to delete cookies used by some

websites to remember visiting history and user settings.

Clear Cache: Tap to delete any Web page content

that has been stored in the local cache. This ensures that you are viewing the most current

3. Set any of the following:

Block Popups: Prevents websites from opening up

new browser windows. Tap

Yes to turn Block

content when you visit a Web page.

Popups off.

222 3C. Web and Wireless Connections

Yes to turn Accept Cookies off.

Google Maps

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In Google Maps, use these icons to do the following:

1. Open Google Maps .

2. Tap Menu in the lower-right corner.

Icon Description

Search Map: Search for a location.

Show Traffic: View local traffic conditions.

Directions: Get directions.

Satellite: View a satellite photo of the map

area.

Map: Return to Map View from Satellite

View.

Help & Terms: Get help.

Clear Map: Clear the current map.

Close Menu: Close the Google Maps

menu.

3C. Web and Wireless Connections 223

Wireless Connections

Sprint Navigation

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2. Tap Drive To.

You can use Sprint Navigation to get driving directions, check traffic conditions, and search for services.

The first time you use Sprint Navigation, you are asked to sign in.

1. Open Sprint Navigation .

2. If prompted, tap Accept to turn on Location

Services.

3. Review the terms of use and tap Accept or Decline.

4. Enter your first name, last name, and email

address (your email address is optional).

5. Tap Continue.

Get Directions

1. Open Sprint Navigation .

224 3C. Web and Wireless Connections

3. Tap any of the following:

䡲 My Favorites: Tap to add an address. 䡲 Recent Places: View directions to places you

visited recently.

䡲 Address: Search for directions to a specific street

address, intersection, or city.

䡲 Business: Search for a business address. 䡲 Airport: Get directions to an airport. 䡲 Contact: Get directions to a contact’s address.

Search for a Service

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1. Open Sprint Navigation .

2. Tap Search.

3. Tap the Search Near field and tap where you want

to base your search.

4. Tap the Category field and tap the type of service

you are looking for.

5. Tap Search.

Get Your Location and Local Traffic Information

1. Open Sprint Navigation .

2. Tap Map & Traffic.

3. Use these icons to do the following:

Icon Description

View traffic information. See your current location. View the map in 3D. Return to the Sprint Navigation menu.

3C. Web and Wireless Connections 225

Wireless Connections

Bluetooth® Wireless Technology

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䢇 From any screen: Open the connection menu, tap

Bluetooth, and tap Turn on Bluetooth or Turn off Bluetooth.

What is Bluetooth® Wireless Technology?

Make a Pairing Request to Another Device

With the Bluetooth® wireless technology on your phone, you can connect to a number of Bluetooth devices, including a hands-free device such as a headset or car kit; see “Set Up and Use a Bluetooth Device” on page 96.

Before you can connect to another Bluetooth device, you need to pair with that device. You can either make the pairing request from your phone (see “Make a Pairing Request to Another Device” on page 226), or accept a pairing request from the other device (see “Accept a Pairing Request From Another Device” on page 227).

Hands-Free

Before You Begin: The other device must be discoverable to

You can make a pairing request to a Bluetooth audio device such as a headset, car kit, or A2DP device.

1. Open Bluetooth .

2. Make sure Bluetooth is on (see “Turn the Bluetooth

Feature On/Off” on page 226).

Turn the Bluetooth Feature On/Off

Do one of the following:

䢇 Open Bluetooth , and tap On or Off.

226 3C. Web and Wireless Connections

appear on your phone’s Devices list. Check the documentation that came with the other device for information on making it discoverable.

䡲 The screen displays a passkey generated by your

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phone: Enter the displayed passkey on the other

device.

䡲 The screen prompts you to enter a passkey: Check

the documentation that came with the other device to see if there's a required passkey. If so, enter that passkey on your phone. If not, make up a passkey and enter it on both devices.

Tip: You can also open the Bluetooth app by opening the

connection menu

Bluetooth Preferences.

, tapping Bluetooth, and tapping

3. Tap Add device and tap the device name on the list

of available Bluetooth devices.

4. If a passkey is not required, pairing is complete

when the Devices list appears. (If a passkey is required, tap

Yes, allow.)

5. Do one of the following:

䡲 An automatically generated passkey appears on the

passkey screen: Check the other device screen to

verify that the passkey is correct, and tap

connect to connect.

Yes ,

Accept a Pairing Request From Another Device

Note: Your phone is discoverable only when the Bluetooth

app is open, the app window is maximized, and Bluetooth is turned on. If you move away from the Bluetooth app, minimize the app to a card, or turn off the screen, your phone is no longer discoverable.

1. Open Bluetooth .

2. Make sure Bluetooth is on (see “Turn the Bluetooth

Feature On/Off” on page 226).

3C. Web and Wireless Connections 227

Wireless Connections

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Initiate a pairing from the other device.

4. When the connection request appears, tap Yes ,

allow.

5. If a passkey is not required, pairing is complete

when the Devices list appears. If a passkey screen appears, do one of the following:

䡲 An automatically generated passkey appears on the

passkey screen: Check the other device screen to

verify that the passkey is correct, and tap

connect to connect.

䡲 The screen displays a passkey generated by your

Yes ,

Connect With a Paired Device

After you pair with a device, you can connect to that device without having to go through the pairing process again.

Note: To connect with a paired computer, you must initiate

the connection from the computer. See the computer documentation for instructions.

1. Open Bluetooth .

phone: Enter the displayed passkey on the other device.

䡲 The screen prompts you to enter a passkey: Check

the documentation that came with the other device to see if there's a required passkey. If so, enter that passkey on your phone. If not, make up a passkey and enter it on both devices.

228 3C. Web and Wireless Connections

2. Make sure Bluetooth is on (see “Turn the Bluetooth

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Feature On/Off” on page 226) and tap the device name.

Disconnect From a Device

Disconnecting from a device does not mean you delete the relationship you created between the device and your phone. See “Connect With a Paired Device” on page 228 for instructions on how to reconnect with the device.

1. Open Bluetooth .

2. Tap the connected device name to disconnect

from it. (Or tap another device name to disconnect from the current device and connect to the new device.)

Request From Another Device” on page 227). If all you want to do is temporarily disconnect from a device, see “Disconnect From a Device” on page 229.

1. Open Bluetooth .

2. Throw the name off the side of the screen and tap

Delete.

Rename a Device

1. Open Bluetooth .

2. Tap and hold the device name.

3. Enter a new name.

Delete a Device

Deleting a device means you end the relationship you created between your phone and the device. This means that you must pair with the device again if you want to connect (see “Make a Pairing Request to Another Device” on page 226 or “Accept a Pairing

3C. Web and Wireless Connections 229

Wireless Connections

230 3C. Web and Wireless Connections

Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.

Section 4

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Your Resources

For Users of Other Palm® Devices

Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.

4A. Troubleshooting

I Want to Transfer My Data From My

⽧ For Users of Other Palm ⽧ Battery (page 233) ⽧ Screen and Performance (page 242) ⽧ Phone (page 244) ⽧ Hands-Free Devices (page 246) ⽧ Synchronization (page 247) ⽧ Sending and Receiving Data in Email, Messaging, and

Devices (page 232)

Web (page 251)

⽧ Email (page 252) ⽧ Messaging (page 254) ⽧ Web (page 255) ⽧ Calendar and Contacts (page 256) ⽧ Camera (page 258) ⽧ Amazon MP3 (page 258) ⽧ Transferring Information From Your Computer (page 259) ⽧ Backing Up and Restoring Data (page 260) ⽧ Updates (page 261) ⽧ Third-Party Applications (page 261) ⽧ Making Room on Your Phone (page 262)

232 4A. Troubleshooting

Computer

If you previously synchronized data from a Palm® smartphone—such as contacts or calendar events—with a desktop organizer such as Palm ACCESS or Microsoft Outlook one-way export of that data from the desktop organizer to your Palm

Important: If your desktop Outlook synchronizes with an

Windows: You can transfer contacts, calendar events,

tasks, and memos/notes from Palm Desktop software by ACCESS version 6.2 and Microsoft Outlook 2003 or later. If you don't have Palm Desktop version 6.2, download it for free from

Pixi™ phone.

Exchange server using Microsoft Exchange ActiveSync, you cannot do a one-way export of that Outlook data to your phone. Instead, set up your Exchange account to synchronize with your phone (see “How Do I Send and Receive Email on My Phone?” on page 186).

Desktop by

, you can do a one-time,

palm.com/support.

Mac: You can transfer contacts, calendar events, and

Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.

tasks from Address Book, iCal, Palm Desktop software

Battery

by ACCESS version 6.2. If you don't have Palm Desktop version 6.2, download it for free from

Note: You can export data from Palm Desktop, Outlook on

your Windows computer, and Address Book and iCal on your Mac computer, even if you never synchronized with a Palm smartphone.

For instructions on doing a one-time, one-way export of you data, see “How Do I Get Data Off My Computer?” on page 77. For more detailed information, go to

palm.com/migrate-pixi.

palm.com/support

WARNI NG: Use only batteries and chargers that are

approved by Sprint and Palm with your phone. Failure to use a battery or charger approved by Sprint and Palm may increase the risk that your phone will overheat, catch fire, or explode, resulting in serious bodily injury, death, or property damage. Use of unapproved third-party power supply accessories may damage the device and void the Limited Warranty for the product.

I Can’t Charge the Battery

䢇 If you’re using a new battery or a new charger, make

sure the battery and charger are approved by Palm and Sprint for use with your phone. Failure to use an approved battery or charger may prevent your phone from turning on or being charged.

䢇 If you’re using an existing, approved battery, the

battery may have reached the end of its useful life and may need to be replaced. See “I Need to Replace the Battery” on page 234 for details.

Help

4A. Troubleshooting 233

I Need to Replace the Battery

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Your Pixi phone comes with a replaceable battery. Be sure to use a battery that is approved by Palm and Sprint and that is compatible with your phone. Failure to use the proper battery may result in personal injury or product damage, and it voids your phone warranty.

Note: Please dispose of the old battery properly.

3. To begin separating the back cover from the body

of the phone: Use your thumbnail to release the clasp at the midpoint of the left side of the phone (see a in step 4).

1. If the USB cable is attached to the phone,

disconnect the USB cable.

2. If a wired headset is attached to the phone,

disconnect the headset.

234 4A. Troubleshooting

4. Run your thumbnail around the hairline opening to

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release the upper-left and top clasps. (You may hear a sound when the clasp releases.)

5. Run your thumbnail around the hairline opening to

release the bottom-left and bottom clasps. (End at (b).)

Help

4A. Troubleshooting 235

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Swing the body of the phone out of the back cover as if the right side were a hinge.

7. Remove the battery by sliding your finger under

the groove at the side of the battery.

236 4A. Troubleshooting

8. Insert the new battery. 9. To replace the back cover: Insert the ringer switch

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into the hole provided for it on the right side of the back cover.

4A. Troubleshooting 237

Help

10.

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Press the back cover and the body of the phone together at each pair of clasps. (You can feel the clasps engage.)

11. Press and hold power on the upper-left corner

of your phone until you see the Palm logo on the screen (approximately five seconds). (Please be patient while your phone starts up.)

Tip: If your phone does not turn on after you insert the battery

and press and hold battery (see “Charge the Battery” on page 31).

I Can’t Get My Screen to Turn On After Removing and Replacing the Battery

Removing the battery turns off your phone completely, so you can’t just press Instead, press and hold Palm logo on the screen (approximately five seconds). Please be patient while your phone starts up.

Tip: If your phone does not turn on after you press and hold

power, you need to charge the battery (see “Charge the

Battery” on page 31).

238 4A. Troubleshooting

power, you need to charge the

power to turn on the screen.

power until you see the

I Can’t Get the Back Cover Off

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1. If the USB cable is attached to the phone,

disconnect the USB cable.

4. Run your thumbnail around the hairline opening to

release the upper-left and top clasps. (You may hear a sound when the clasp releases.)

2. If a wired headset is attached to the phone,

disconnect the headset.

3. To begin separating the back cover from the body

of the phone: Use your thumbnail to release the clasp at the midpoint of the left side of the phone (see a in step 4).

Help

4A. Troubleshooting 239

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Run your thumbnail around the hairline opening to release the bottom-left and bottom clasps. (End at (b).)

6. Swing the body of the phone out of the back cover

as if the right side were a hinge.

240 4A. Troubleshooting

I Can’t Get the Back Cover Back On

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1. Insert the ringer switch into the hole provided for it

on the right side of the back cover.

2. Press the back cover and the body of the phone

together at each pair of clasps. (You can feel the clasps engage.)

Help

4A. Troubleshooting 241

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Press and hold power on the upper-left corner of your phone until you see the Palm logo on the screen (approximately five seconds). (Please be patient while your phone starts up.)

Tip: If your phone does not turn on after you insert the battery

and press and hold battery (see “Charge the Battery” on page 31).

power, you need to charge the

3. Look closely at the screen. (If you can see a dim

image, try adjusting the screen brightness (see “Change Screen Brightness” on page 175).)

4. If the problem persists, connect your phone to the

AC charger (see “Charge the Battery” on page 31). (If you see a dim image, try to restart your phone (see “Restart Your phone” on page 171).)

5. If that doesn’t work, press and hold power and

Screen and Performance

slide the phone. (Please be patient while your phone starts up.)

ringer switch three times to restart your

The Screen Appears Blank

To save power, the screen dims automatically after a period of inactivity, and then turns off.

If you just inserted or replaced the battery, you need to press and hold on the screen. Otherwise, follow these steps in sequence if you see a blank screen:

power until you see the Palm logo

1. To brighten the screen if it has dimmed, tap the

screen.

2. To turn on the screen, press power . Drag

up to unlock the screen

242 4A. Troubleshooting

An Application Is Not Responding to Taps

Try the following steps in sequence:

1. Open Device Info and restart your phone (see

“Restart Your phone” on page 171).

2. If the screen does not respond to taps at all, press

and hold three times to restart your phone. (Please be patient while your phone starts up.)

power and slide the ringer switch

Applications Are Running Slower Than

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Usual

My Gestures in the Gesture Area Aren’t Working

Tip: Be sure that any third-party applications you install are

compatible with the Palm Applications written for Palm smartphones using the Palm OS operating system or Windows Mobile are not compatible with your Pixi phone. If you can try a free version of the software before purchasing it, you can test it first to make sure it works properly. In App Catalog, you can purchase the Classic application from MotionApps to run Palm OS applications on your Pixi phone.

webOS™ platform.

䢇 Some gestures begin in the gesture area and end in

the touchscreen, and vice versa. Crossing the border between the two areas with your finger is crucial to making the gesture successfully. Likewise, the drag gesture for opening a menu begins at the top of the phone, above the screen, and crosses down onto the screen.

䢇 If you cannot make the back gesture, check to see if

you have the next/previous app gestures turned on

1. Tap the center of the gesture area to display Card

view.

2. Scroll through the cards and note how many

applications you have running.

3. Close any application you are not using by

throwing its card off the top of the screen.

If the problem persists, try restarting your phone (see “Restart Your phone” on page 171).

(see “Turn Advanced Gestures On/Off” on page 176). If so, you need to make a short swipe left for the back gesture, and a full swipe right or left for the next or previous open app.

䢇 Likewise, you can’t use the next/previous app

gestures unless you turn them on (see “Turn Advanced Gestures On/Off” on page 176).

You can see animations of many gestures: Open

Help and tap Clips. Or go to palm.com/support to

watch the animations on your desktop computer. Also, see “Use Gestures: Tap, Swipe, Drag, Flick, Pinch” on page 35.

Help

4A. Troubleshooting 243

There Are Small Icons in the Lower-Right

Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.

Corner of the Screen

Those icons represent notifications that you have not opened or dismissed. For most types of notifications, if you do not tap a notification after a few seconds, it becomes an icon in the lower-right portion of the screen. If you see one or more icons, tap anywhere on the bottom of the screen to display your notifications.

Phone

Signal Strength Is Weak

Become familiar with low coverage areas where you live, commute, work, and play. Then you know when to expect signal-strength issues.

䢇 If you’re standing, move about 3 meters in any

direction.

䢇 In a building, move near a window. Open any metal

blinds.

䢇 In a building, move outdoors or to a more open area.

䢇 Outdoors, move away from large buildings, trees, or

electrical wires.

䢇 In a vehicle, move your phone so that it’s level with a

window.

My Phone Won’t Connect to the Mobile Network

䢇 Try the suggestions in the preceding section for

weak signals.

䢇 Turn off your phone and turn it on again (see “Turn

the Phone On/Off” on page 18).

䢇 Restart your phone (see “Restart Your phone” on

page 171).

I See Five Bars in the Signal-Strength Icon, but I Still Can’t Connect to the Network

The signal-strength icon always displays five bars. Your signal strength is indicated by the number of bars that are shaded white. If most or all of the bars are gray, you are in an area of weak or no coverage.

244 4A. Troubleshooting

The Other Person Hears an Echo

Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.

䢇 Try decreasing the volume on your phone—whether

䢇 Check the signal-strength icon. If the signal is

weak, try to find an area with better coverage (see “Signal Strength Is Weak” on page 244).

you are using the speakerphone or the earpiece—to avoid coupling or feedback on the other person’s end.

䢇 Position the earpiece closer to your ear to prevent

sound leaking back into the microphone.

䢇 If you’re using the speakerphone feature with your

phone lying on a flat surface, try turning the phone face down (screen facing the surface).

I Hear My Own Voice Echo

Ask the person on the other end of the call to turn down the volume on his or her phone or to hold the phone closer to his or her ear.

My Voice Is Too Quiet on the Other End

䢇 Be sure to position the microphone, which is on the

lower-left side of the keyboard next to the

Option

I Hear Static or Interference

Check the signal-strength icon. If the signal is weak, try to find an area with better coverage (see “Signal Strength Is Weak” on page 244).

If you’re using a hands-free device enabled with Bluetooth

䢇 Move your phone closer to the hands-free device.

䢇 Confirm that no obstructions, including your body,

wireless technology, try the following:

Audio quality degrades as the distance between your phone and the hands-free device increases. The effective range for a hands-free device varies among manufacturers.

are between the phone and your hands-free device. For example, move your phone to the same side of your body as your hands-free device.

key, close to your mouth. Make sure you are not covering the microphone with your cheek or chin.

Help

4A. Troubleshooting 245

My Phone Seems to Turn Off by Itself

Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.

Hands-Free Devices

Your phone has a power-saving feature that’s set to turn off the screen if it has been idle for one minute. You can change the auto-shut off interval (see “Set the Interval for Turning the Screen Off Automatically” on page 175).

If you restart your phone, any wireless services are automatically turned on if they were on before the restart. However, if the phone can’t determine if a wireless service was on before the restart, that service does not automatically turn on (see “Turn the Phone On/Off” on page 18).

If the problem persists and you’re using third-party applications, see “Third-Party Applications” on page 261 for additional suggestions.

I Can’t Make or Receive Calls Using a Bluetooth

Hands-Free Device

Verify all of the following:

䢇 The Bluetooth feature is turned on (see “Turn the

Bluetooth Feature On/Off” on page 226).

䢇 Your Bluetooth hands-free device is charged and

turned on.

䢇 You have already formed a partnership between your

phone and your hands-free device, and the hands-free device appears in the “Connect With a Paired Device” on page 228).

䢇 Your phone is within range of the hands-free device.

Bluetooth range is up to 10 meters in optimum environmental conditions, which include the absence of obstacles, radio interference from nearby electronic equipment, and other factors.

䢇 You are away from other devices using the 2.4GHz

radio frequency, such as cordless phones and

246 4A. Troubleshooting

Devices list (see

microwaves. If this is impossible, move the phone

Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.

closer to the hands-free device.

䢇 The hands-free device is compatible with your

phone. Go to

palm.com/support to see a list of

supported devices.

I Lost the Connection Between My Phone and My Bluetooth Headset

If your headset isn’t working, delete the existing partnership (see “Delete a Device” on page 229) and create a new one (see “Set Up and Use a Bluetooth Hands-Free Device” on page 96).

䢇 Move to a quieter location to reduce environmental

noise.

Some Features of My Hands-Free Device Don’t Work With My Phone

䢇 Check the compatibility list at palm.com/support to

ensure that your device is compatible with your Pixi phone.

䢇 Not all hands-free features work with every

hands-free device. Check the documentation that

came with your hands-free device or the manufacturer’s website for feature-compatibility information specific to your device.

I Hear Static or Interference When Using My Hands-Free Device

䢇 Try moving your phone closer to the hands-free

device. Audio quality degrades as the distance between your phone and the hands-free device increases. The effective range for a hands-free device varies among manufacturers.

䢇 Confirm that no obstructions, including your body,

are between the phone and your hands-free device.

Synchronization

What Is Synchronization?

Anytime you are in Email, Calendar, or Contacts, you can set up a relationship to wirelessly sync data with selected service providers—for example, Google or Microsoft Exchange ActiveSync

(EAS—check to see if

4A. Troubleshooting 247

Help

your company supports this). Sync means that if you

Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.

enter, change, or delete information in one location, the change automatically shows up in the other location. So if you enter a Google contact in the Contacts application on your phone, the contact appears in your online Google contacts—no need to enter it twice.

You must already have an account with a service provider before you can set it up on your phone.

How Do I Set Up Synchronization With an Online Account?

The first time you open Email, Contacts, or Calendar, you are given the option to enter settings for one or more online accounts (see “Set Up Email” on page 187, “Use Contacts for the First Time” on page 123, or “Use Calendar for the First Time” on page 137). For any account, you need to enter the settings in only one of these applications to synchronize data for all three.

You can add additional accounts at any time using the preferences in any of these applications (see “Set Email Preferences” on page 200, “Customize Contacts” on page 133, or “Customize Calendar” on page 143).

You can also set up the Messaging application to work with an online instant messaging (IM) account (see “Set Up an Instant Messaging (IM) Account” on page 209), and the Photos application to work with an online pictures account such as Facebook or Photobucket (see “Set Up an Online Pictures Account on Your Phone” on page 107).

See “Online Accounts Available for webOS Phones” on page 294 for the current list of online accounts that synchronize your info and those that do a one-way transfer of info either from the Web to your phone, or from your phone to the Web.

I Don’t Want to Sync Calendar or Contact Information With My Online Account—Just Email

If you do not want to sync a Google application with an online account, you can remove that account from within the application. The online account continues to sync with any other related Google applications.

248 4A. Troubleshooting

Important: You cannot remove individual Exchange account

Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.

applications. If you remove your Exchange account from one application, sync stops with all your Exchange apps.

1. Open the application.

2. Open the application menu and tap Preferences &

Accounts.

3. Tap the account name.

4. Tap Remove Account, and then tap Remove [app

name] Account.

I Want to Sync With Outlook or Palm Desktop Software on My Computer

If you have data from a Palm smartphone in Outlook or Palm Desktop software, you can do a one-time, one-way export of the data from the desktop application to your phone (see “How Do I Get Data Off My Computer?” on page 77). You can assign this data to sync with an online account. You can also assign it to the Palm profile account. Data in this account is backed up to your Palm profile daily, so you can retrieve it if you need to reset your phone. But it is not a true sync because you cannot change your Palm profile data anywhere except on your phone.

If your desktop Outlook synchronizes with an Exchange server using Microsoft Exchange ActiveSync, you cannot do a one-way export of that Outlook data to your phone. However, you can synchronize the Outlook

data wirelessly with your phone through your Exchange By default, your Pixi phone does not support synchronization with Palm Desktop software or Outlook on your desktop computer. Your Pixi phone, however, gives you options for synchronization without a cable. You can sync with online services that Palm has partnered with so that you can store and sync your info

account.

Tip: A number of third-party applications (sold separately) are

available that let you synchronize data on your Pixi phone with a desktop application. Visit learn more.

in online accounts. You can access your data even when you are not able to make a connection to the Web, because your data is cached on your phone.

Help

palm.com/migrate-pixi to

4A. Troubleshooting 249

I Have an Exchange ActiveSync Account

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at Work, but My Data Is Not Being Downloaded to My Phone

Check with your system administrator to obtain or verify the name of the mail server that offers you wireless access to the corporate mail system. If you cannot obtain the name of this server (some companies do not give it out because they do not want wireless access to their servers), you cannot synchronize with your Exchange ActiveSync account.

If your company requires you to change your password for accessing your Exchange ActiveSync account, you must change the password on your phone (see “Change Account Login Settings” on page 192).

I Entered the Settings to Sync With Exchange ActiveSync, but I Can’t Synchronize With My Company’s Exchange Server

Check with your system administrator to find out if a systemwide locking policy is in place.

250 4A. Troubleshooting

A Notification Tells Me That ActiveSync Encountered a Problem on the Server

There is a temporary problem with the server, or the server may be temporarily overloaded. Try again later, and if the problem persists, contact your system administrator.

A Notification Tells Me That There Is Not Enough Free Memory to Synchronize

1. Tap the center of the gesture area to display Card

view.

2. Scroll through the cards and note how many

applications you have running.

3. Close any application you are not using by

throwing its card off the top of the screen.

If the previous steps don’t fix the problem, see “Making Room on Your Phone” on page 262 for other suggestions.

A Notification Tells Me That the Server

Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.

Could Not Be Reached

the error persists, be aware that items causing this type

of error are skipped and do not show up again.

Make sure your phone is connected to the Sprint network (see “Icons in the Title Bar” on page 29).

If you have a network connection and receive this notification, it means your phone had to wait too long to connect to the Exchange server. The connection may have been lost, the server may be temporarily overloaded, or the server may have encountered an internal error. Check your Exchange server name and proxy server settings (see “Set Up Email: Microsoft Exchange ActiveSync (EAS)” on page 188), and try again later.

A Notification Tells Me That ActiveSync Encountered a Problem With [item Type] [item Name]

There was an error while synchronizing a single item. This error can usually be corrected only by deleting the item that caused the error. If you sync again to see if

Sending and Receiving Data in

Email, Messaging, and Web

I Can’t Tell If Data Services Are Available

The following icons appear in the title bar to indicate

whether data services are available. If you don’t see

one of these icons, you cannot open a data

connection:

Key Term: 1xRTT (single-carrier [1x] radio transmission

Key Term: EvDO (Evolution Data Optimized): A wireless

technology):

provide fast data transfer and Internet access, with average speeds of 60-to-80Kbps and bursts of up to 144Kbps.

broadband technology that is designed for very high-speed data transfer, with average download speeds of 400-to-600Kbps, and capable of reaching speeds up to 3.2Mbps and upload speeds up to 1.8Mbps.

Help

A wireless technology that can

4A. Troubleshooting 251

Your phone is connected to a 1x data network.

Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.

Data is not currently being transmitted over the network.

Your phone is connected to a 1x data network and data is being transmitted over the network.

Your phone is connected to an EvDO data network. Data is not currently being transmitted over the network.

Your phone is connected to an EvDO data network and data is being transmitted over the network.

account, verify that the account complies with your email provider’s requirements:

䢇 Verify both your password and your username for

your email account.

䢇 If you changed your password in an online email

account, you must change the password on your phone (see “Change Account Login Settings” on page 192).

䢇 Some wireless service providers have other

requirements specific to their service. Check with Sprint to find out whether any provider-specific requirements exist.

䢇 Make sure your ISP or email provider allows you to

access email on a phone. (Some providers do not offer this option at all; other providers require an upgrade for you to access email on a phone.).

I Have Problems Using My Account

Occasionally you may experience problems using an email account after you set it up. If you followed the account setup procedure (see “Set Up Email” on page 187) and are experiencing problems using the

䢇 Email provider settings may change. If your email

account was working but you are currently experiencing problems, check with your email provider to find out whether any of the account settings have changed.

252 4A. Troubleshooting

I Have Problems Sending and Receiving

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䢇 Make sure your phone is on and that your data

connection to your mail server or email service provider has not been interrupted (see “Turn the Phone On/Off” on page 18).

䢇 Short periods of time when email is unavailable are

common, due to server problems or poor wireless coverage. If you have problems sending or receiving mail for an extended period of time, check with your ISP or email service provider to verify that the service is working properly, and check with Sprint for outage information in your area.

I Have Problems Sending Email (IMAP and POP Accounts)

If you are able to receive email messages but cannot send them, try the following:

䢇 Turn on authentication (see “Set Up Email: Other

Providers” on page 190). Many service providers require authenticated access, or ESMTP, to use their SMTP servers for outgoing mail.

䢇 Enter the name of a different outgoing mail server for

sending mail (see “Set Up Email: Other Providers” on page 190). Many ISPs, such as cable companies, require that you have an Internet connection to their network to send email through their servers. In this case, you can almost always receive email from these accounts, but if you want to send email, you must send it through another server. Check with your email service provider for the correct outgoing mail server name.

After I Receive Messages, Older

Messages Disappear From My Inbox

When email sync takes place, the last three days’ worth

of email messages is downloaded from your mail

server to your Inbox. All messages older than three

days are removed from your Inbox; they are not deleted

on the server, however.

You can change the setting to download only one or

two days’ worth of messages. If you select one of these

options, any messages older than one or two days are

deleted from your Inbox. You can also change the

setting to download all messages regardless of the

Help

4A. Troubleshooting 253

date, in which case all messages continue to appear in

Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.

your Inbox (see “Enter Advanced Account Settings” on page 191).

Messaging

䡲 If you are in roaming coverage, check to see if

you have data roaming enabled. Open

Phone , open the application menu, and tap Preferences. Under Network, tap Data Roaming

Enabled.

and tap

䢇 If possible, contact the recipient of the message, and

make sure the receiving device can handle the type

I Can’t Send or Receive Text or Multimedia Messages

䢇 Make sure that your phone is on (see “Turn the

Phone On/Off” on page 18).

䢇 For multimedia messages, do the following:.

䡲 Contact Sprint to verify that messaging services

have been correctly activated on your phone, and that they are available at your location. (Sprint should be able to tell you if messaging services have been experiencing transmission delays.).

䡲 Check to see if you have data services enabled.

Phone , open the application menu,

Open

Preferences. Under Network, make sure

and tap

Data Usage is set to On.

of message you’re sending.

䢇 If a message arrives but does not display a

notification, restart your phone (see “Restart Your phone” on page 171).

I Want to Send a Video in a Multimedia Message, but Do Not See It on the List of Items I Can Attach

You can attach only pictures in JPG format to outgoing multimedia messages. To send files of other types, attach them to an email message (see “Add Attachments to a Message” on page 194).

254 4A. Troubleshooting

Web

Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.

I Can’t Access a Page

1. Make sure you have Internet access:

My Phone Won’t Connect to the Internet

Your phone supports EvDO and 1xRTT wireless data networks.

䢇 Check to see if you have data services enabled.

Phone , open the application menu, and

Open

Preferences. Under Network, make sure Data

tap

Usage is set to On.

䢇 If you are in roaming coverage, check to see if you

have data roaming enabled. Open the application menu

Network, tap Data Roaming and tap Enabled.

䢇 Turn off your phone and turn it on again (see “Turn

, and tap Preferences. Under

the Phone On/Off” on page 18).

䢇 Restart your phone (see “Restart Your phone” on

page 171).

䢇 Contact Sprint to verify that your subscription plan

has been correctly activated. Sprint should also be able to tell you if there are any outages in your location.

Phone , open

䡲 Open We b and try to view a Web page

you’ve loaded before.

䡲 To ensure that you’re viewing the page directly

from the Internet, tap .

䡲 After confirming your Internet connection, try to

view the page again. If it comes up blank, tap .

䡲 If you’re still having trouble, the page may contain

elements that are not supported by the browser, such as Flash, Shockwave, VBScript, WML script, and other plug-ins.

2. Some websites redirect simple Web addresses

given to the public to actual Web addresses that are more complex (for example, if you enter the

www.palm.com/support, it may actually go

address to the Web address (If your phone’s browser can’t follow the redirect, enter the Web address in a desktop browser and read the actual Web address in the address bar. Then enter the actual address in your phone’s browser.)

Help

http://www.palm.com/us/support.

4A. Troubleshooting 255

An Image or Map Is Too Small on My

Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.

Calendar and Contacts

Screen

Do either of the following:

䢇 To switch to landscape mode to see more of the

image, turn the phone on its side.

䢇 To zoom in on the image, pinch out or double-tap

the screen.

A Secure Site Refuses to Permit a Transa ction

Some websites don’t support certain browsers for transactions. Contact the site’s webmaster to make sure the site allows transactions using your phone’s Web browser.

256 4A. Troubleshooting

I Haven’t Entered Any Contacts or Calendar Events on my Phone, but When I Open Those Apps, I See Entries

The entries you see displayed in Calendar or Contacts have been downloaded to your phone from one of your online accounts such as Google or Microsoft Exchange ActiveSync. Anytime you are in Email, Calendar, or Contacts, you can set up a relationship to wirelessly sync data with one of these accounts. And after you enter the account settings in just one of these apps, any information you have online is automatically downloaded to all three—so if you set up a Gmail account in Email but also have a Google calendar, your phone’s calendar automatically displays events entered in your Google calendar.

You can remove an online account from an application so that that app no longer syncs with that account (see “Stop Synchronization of Contacts With an Online Account” on page 134, “Stop Synchronization of

Calendar With an Online Account” on page 145, or

Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.

“Delete an Email Account” on page 192).

My Personal and Work Contact and Calendar Information Is Getting Merged

In Email, you can turn off the smart folder for All

Inboxes (see “Set Email Preferences” on page 200).

Then make the inboxes of your individual accounts

favorites so that they're always easy to see in Account

List view (see “Add a Folder as a Favorite” on

page 200).

Into a Single View—I’d Rather Keep Them Separate

The Palm® Synergy™ feature on your phone displays information from several sources in a single view, so you can access your info quickly, without having to remember where you stored it. But though the information is visible in one view, the sources of that information are kept separate.

In Calendar, to see events from just one calendar, tap the word pick the account you want to see. See “Change the Calendar Display” on page 140.

In Contacts, the list view shows all contacts from all accounts. You can, however, see what data comes from which account by opening the contact and tapping a Contact” on page 131.

All in the upper-right corner of the screen and

Edit. If you want to unlink contacts, see “Unlink

I Started Entering a Contact’s Name in

Universal Search, but I’m Not Seeing the

Person in the Results

䢇 You need to enter at least two letters in universal

search before contact matches are returned.

䢇 If the contact is a linked contact, universal search

searches on the primary profile only. Scroll through the contact match results to make sure that universal search did not return a different match for your contact from the one you were expecting.

For example, suppose you’re searching for your friend Ed Smith’s contact info. You have three contact entries for Ed that are linked, and the primary entry happens to be the one listed by Ed’s screen name, ScubaEd. Typing find Ed’s contact; you have to type

Help

es is not going to

scu. To correct

4A. Troubleshooting 257

this, make the contact listing Ed’s real name the

Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.

primary contact (see “Link a Contact” on page 130).

Camera

subject in front of a window or light. If the light is behind the subject, try moving closer to the subject and enabling the flash.

䢇 Make sure the subject is at least 0.5 meter away from

the camera to ensure good focus.

Here are some tips for taking good pictures with the

Amazon MP3

camera:

䢇 Clean the camera’s lens with a soft, lint-free cloth. 䢇 Take pictures in bright lighting conditions. Low-light

images may be grainy, due to the sensitivity of the camera.

䢇 Hold the phone as still as possible. Try supporting

your picture-taking arm up against your body or a stationary object (such as a wall).

䢇 Keep the subject of the pictures still. Exposure time is

longer with lower light levels, so you may see a blur.

䢇 For best results, verify that you have the brightest light

source coming from behind you, lighting the

I Bought a Song From Amazon MP3, but It Isn’t Showing Up on My Phone

Occasionally, the download process may be interrupted, so a song you purchased may not be successfully downloaded to your phone. To confirm the purchase and download of a song, log in to your Amazon account from your computer. If the song shows up there as purchased and downloaded, contact Amazon support and let them know you never received your song.

subject’s face. Avoid taking indoor pictures with the

258 4A. Troubleshooting

Transferring Information From Your

Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.

Computer

I Bought a Song Through Amazon MP3 and Want to Transfer It to My Computer

You can copy music files on your phone to your computer for use with a desktop music player. For instructions, see “Copy Files Between Your Phone and Your Computer” on page 73.

I Copied Files From My Computer, but I Can’t See or Play Them on My Phone

When you connect your phone to your computer in USB Drive mode, you can copy any file onto your phone. However, each media application on your phone—Photos, Music, and Videos—can display or play files in certain file formats only. If your media file is in an unsupported format, you can’t use it on your phone.

For a list of supported photo types, see “Photos” on

page 102. For a list of supported music file types, see

“Music” on page 113. For a list of supported video file

types, see “Videos” on page 108.

When I Open the Palm Pixi Drive Folder on

My Computer, I see Subfolders. Do I Need

to Move My Files Into These Folders?

The default folders are there to help you organize files

you copy to and from your computer. But you can copy

files from your computer into any folder you want—you

can create your own folders, or just drag your files to

the top level of the drive. As long as the file is in a

supported format, your phone can detect and open it.

Note: If you move a music file into the ringtones folder, the

Music application cannot find it.

Help

4A. Troubleshooting 259

Palm PIXE User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual