PALM PalmPilot Personnel User Manual

PalmPilot

™

Professional
Handbook

®

Copyright

Copyright © 1997 3Com Corporation or its subsidiaries. All rights
reserved. 3Com, the 3Com logo, and Graffiti are registered
trademarks and HotSync, PalmPilot, Palm OS and the PalmPilot
logo are trademarks of 3Com Corporation or its subsidiaries. All
other brands and product names may be trademarks or registered
trademarks of their respective holders.

Disclaimer and Limitation of Liability

3Com Corporation and its subsidiaries assume no responsibility
for any damage or loss resulting from the use of this handboo k.

3Com Corporation and its subsidiaries assume no responsibility
for any loss or claims by third parties which may arise through the
use of this software. 3Com Corporation and its subsidiaries
assume no responsibility for any damage or loss caused by
deletion of data as a result of malfunction, dead battery or repairs.
Be sure to make back up co pies of all important data on other
media to protect against data loss.

IMPORTANT: Please read the 3Com End User Software License
Agreement contained in this handbook before using the
accompanying software prog ram(s). Using any part of the
software indicates that you accept the terms of the 3Com End User
Software License Agreement.

Part Number: 423-0209-01B

page i i PalmPilot Professional Handbook

Contents

Chapter 1: Mail ...................................................................................................1

About Mail....................................................................................................1

Configuring Mail on the Desktop ..............................................................2

Synchronizing Mail with your E-Mail Application....................................6

Activating Mail on your PalmPilot .............................................................6

Viewing Messages.......................................................................................7

Creating Messages ......................................................................................9

Looking Up an Address............................................................................. 11

Adding Message Details ...........................................................................13

Sending Messages..................................................................................... 17

Editing an Unsent Message......................................................................17

Draft Messages .......................................................................................... 18

Filing a Message ........................................................................................19

Message List View Options ...................................................................... 20

HotSync Options ........................................................................................23

Creating Specialized Filters...................................................................... 25

Defining Filter Strings .............................................................................. 26

High Priority Messages ............................................................................28

Truncating Messages ................................................................................29

Mail Menu Co mmands.............................................................................. 30

Deleting Messages ....................................................................................32

Removing a Message from the Deleted Folder...................................... 33

Purging Deleted Messages ...................................................................... 34

Chapter 2: PalmPilot TCP/IP ..........................................................................35

Configuring Network Preferenc es Settings ............................................35

Selecting a Service..................................................................................... 36

Entering a User Name ..............................................................................36

Entering a Password.................................................................................. 37

Adding Telephone Settings ...................................................................... 38

Connecting to your Service ...................................................................... 41

Creating Additional Service Templates ...................................................42

Adding De tailed Information to a Service Template.............................. 42

Contents page i i i

Defining Primary and Seco ndary DNS ...................................................44

IP Address .................................................................................................. 45

Idle Timeout...............................................................................................46

Creating a Login Script............................................................................. 47

Network Preferenc es M enu Commands................................................. 49

Deleting a Service Template..................................................................... 50

TCP/ IP Troubleshooting..........................................................................50

Chapter 3: Reference.......................................................................................53

Tec hnical Support......................................................................................53

Appendix A: Non-ASCII Characters for Login Scripts.......................... 55

3Com End User Software License Agreement....................................... 56

Limited Warranty.......................................................................................58

Lotus Software License Agreement......................................................... 60

Index...................................................................................................................62

page i v PalmPilot Professional Handbook

Chapter 1

M ail

Congratulations on your purchase of the PalmPilot
Professional co nnected organizer. This handboo k
describes how to use the additional applications that
co me with the PalmPilot Professional organizer
package: M ail and PalmPilot TCP/ IP. For
information on how to use other PalmPilot

co mpanion applications and HotSync™ software, refer
to the PalmPilot Handbook.

About M ail

The M ail application enables you to sync hronize your desktop
e-mail system so you can quickly and easily manage your e-mail
while away from your desk. The key to PalmPilot Mail is that it
truly synchronizes the mail on your desktop e-mail system with the
mail on your PalmPilot organizer. For example, messages deleted
from your PalmPilot Mail will be deleted from your desktop e-mail
system after you perform your next HotSync operation — so you
never have to delete messages twice. Similarly, if you read a
message on PalmPilot organizer and leave it in your inbox, after
the next HotSync operation it will be marked read on your desktop
system.

™

With Mail, you can:

■ Use your PalmPilot organizer to send and/ or retrieve e-mail

messages from your desktop e-mail application.

■ View, delete, file, and/ or reply to incoming mail.

■ Create outgo ing messages. Your PalmPilot organizer also

enables you to c reate drafts of messages that can be
co mpleted at a later time.

Chapter 1: M ail page 1

■ Create simple or complex filters, which allow you to decide the

type of e-mail that your PalmPilot organizer will retrieve from
your desktop e-mail application.

Configuring M ail on the Desktop

Before you use Mail for the first time, your desktop e-mail
application should be configured and fully functional. Once your
e-mail application is up and running, you must enable ( or activate)
the Mail application on the desktop and provide some basic
co nfiguration information.

Note: The following instructions assume that you have already

installed PalmPilot Desktop so ftware on your computer.

To activate the Change HotSync dialog:

1. In Windows 95 or Windows NT 4.0, open the HotSync menu
by clicking the HotSync icon in the Windows system tray (in
the lower right corner of your display). You can also click
Custom from the HotSync menu in PalmPilot Desktop to
display the Custom dialog.

Note: In Windows 3.1, double-click on the Customize icon,

which is loc ated in the PalmPilot program group to display the
Custom dialog.

2. Click to highlight Mail in the Conduit/ Action list box, then
click the Change button. The Change HotSync Action dialog
appears, as shown in the following diagram:

page 2 PalmPilot Professional Handbook

The following sec tions describe the available Mail configuration
settings. Depending on the e-mail application you select, some of
these options may be g rayed-out.

Note: If you need specific help configuring PalmPilot Mail for your

e-mail application, please click the Help button in the Change
HotSync dialog .

Activating PalmPilot M ail

The Activate PalmPilot Mail setting lets you enable or disable the
synchronization of Mail. When enabled, Mail is synchronized with
your e-mail application every time you perform a HotSync
operation.

To activate Mail:

■ Click the Activate PalmPilot Mail check box (so it’s checked)

to activate Mail. Click the check box again to disable Mail.

Selecting Your E-M ail Application

Your PalmPilot supports a number of e-mail applications. The
Synchronize With setting lets you select the e-mail application you
use on your desktop.

Chapter 1: M ail page 3

To select your e-mail application:

■ Click the down arrow in the co rner of the Synchronize with list

box to display all of the e-mail applications supported by
PalmPilot. Click to selec t (so that it’s highlighted) the e-mail
application you use.

Note: PalmPilot Mail supports MAPI and VIM e-mail applications.

If your e-mail application is not specifically listed, try Microsoft
Mail for Windows 3.1x or Microsoft Exchange for Windows 95, NT

4.0 (for MAPI e-mail applications); or try Lotus cc:Mail 2.5 (for

VIM e-mail applications) . If you are not sure whether your e-mail
application is MAPI or VIM, ask your Systems Administrator.

Profile

A profile contains co nfiguration information, such as the location
of inco ming mail, your personal address bo ok, and other
information services that you can use. PalmPilot automatically
selec ts the default profile with which it will synchronize. If you
have set up multiple profiles, PalmPilot provides a pick list of
available Profile settings.

To enter your Profile information:

■ Click the down arrow in the co rner of the Profile list box to

display all of the available profile selec tions. Click to selec t the
profile that applies to you and press the Tab key to move to the
next field.

User N ame

The user name is the name you use when you log into your
desktop e-mail system.

Note: You may be able to obtain the co rrect user name by looking

at your e-mail log-in screen. If not, ask your System Administrator.

To enter your own user name:

■ Type the name you want to use in the User Name field and

press the Tab key to mo ve to the next field.

page 4 PalmPilot Professional Handbook

Passw ord

In the Password field, you enter the password you use when
logging into your desktop e-mail application. For security reasons,
PalmPilot does not display your actual password; instead PalmPilot
represents your password as a string of asterisks.

To enter your password:

■ Type your password in the Password field. Press the Tab key

to move to the next field, or click OK to close the Change
HotSync Action dialog and return to the Custom screen.

Postoffice

Depending on the e-mail application you select (for example, Lotus
cc :Mail), you may need to enter a path to your postoffice. A
postoffice is a specific folder on your network server where e-mail
is stored.

Note: You may be able to obtain your postoffice path by looking at

your e-mail log-in screen (it may be designated as “P.O. path”). If
not, ask your System Administrator.

To select a postoffice:

1. Type the folder name where your e-mail is stored in the
Postoffice field. If you need to, click the Browse button to
display available folders, then double-click the appropriate
folder name to enter it in the Postoffice field.

2. Click OK or press Enter to confirm your selection, close the
Change HotSync Action dialog, and return to the Custom
screen.

Internet Gatew ay

If you select Lotus cc:Mail as your e-mail application, you need to
enter the name of the Internet Gateway which sends e-mail outside
of your local network.

Chapter 1: M ail page 5

For example, if you receive e-mail in cc:Mail from
tom@ earthlink.net, the address ( including the Internet Gateway)
will appear as follows: tom@ earthlink.net at Internet-Mail.

In this case, “Internet-Mail” is the gateway name that you need to
enter in the Internet gateway field.

Note: The characters “ at” are not part of the Internet Gateway

name. Do not enter “ at” in this field.

To enter an Internet Gateway:

1. Type the Internet Gateway name in the Internet Gateway field.
Remember, the characters “at” are not a part of the Internet
Gateway information.

2. Click OK or press Enter to confirm your selection, close the
Change HotSync Action dialog, and return to the Custom
screen.

Desktop Overw rites PalmPilot

The Desktop Overwrites PalmPilot feature enables you to
overwrite all of the messages in your PalmPilot inbox with the
messages from your desktop inbox. You should only use this
option if, for so me reason, the two inboxes get out of sync.

Note: This setting takes effect the next time you perform a

HotSync operation. Subsequent HotSync operations will return
this setting to Synchronize.

To overwrite the messages in your PalmPilot
inbox:

1. Click the Desktop Overwrite check box ( so it’s checked) to
force all of the messages in your desktop inbox to overwrite
the messages in your PalmPilot organizer’s inbox. Click the
check box again to disable this feature.

2. Click OK or press Enter to confirm your selection, close the
Change HotSync Action dialog, and return to the Custom
screen.

page 6 PalmPilot Professional Handbook

Synchronizing M ail w ith your E-M ail Application

After you have enabled and co nfigured M ail, you need to perform
a HotSync operation to synchronize M ail with your desktop e-mail
application. For a complete explanation of how to use the HotSync
feature, refer to the PalmPilot Handbook.

Activating M ail on your PalmPilot

You activate Mail by either selecting the Mail ico n from the
Application Picker or by pushing a physical button that you have
assigned for Mail.

Note: For more information on how to assign physical keys to

activate applications, refer to the PalmPilot Handbook.

To activate Mail

1. Tap the Applications button. The Application Picker appears.

2. Tap the Mail ico n. The sc reen will change to display the
Message List screen.

or

1. Push the assigned button on the front of your PalmPilot. The
screen will change to display the Message List screen. For
more information on how to assign physical keys to activate
applications, refer to the PalmPilot Handbook.

Note: When working with Mail, you can immediately change to

any other application (Address Bo ok, etc.) of your PalmPilot by
using the front panel buttons. Any work you have done with Mail
will be saved and will reappear when you return.

Chapter 1: M ail page 7

View ing M essages

When the Message List first appears, it lists your incoming
messages, who sent them, and the date they were rec eived, as
shown in the following diagram:

Check means
previously read

Bold means
high priority

To open a message:

■ Tap anywhere on the message listing. PalmPilot displays the

selec ted message as shown in the following diagram:

Recipient

Sender

Time and
date sent

Message
body

Messages appear by default in the abbreviated mode. To switch
from the abbreviated mode to the full header mode, see the
Displaying Full Header Information sec tion below.

Abbreviated
mode selected

Subject

To close a message:

■ Tap the Do ne button to close the message and return to the

Message List.

page 8 PalmPilot Professional Handbook

M essage Font Size

You can modify the way messages appear by changing the sc reen
display to sho w a larger font (text) size.

To change the message font size:

■ With the message o pen, tap the Font button as shown in the

following diagram:

Scroll bar appears
when text exceeds

screen

Tap to change size

Tap the Font button again to revert to the normal size font in
the message. The font size that you selec t will be used when
viewing all messages.

Displaying Full Header Information

By default, Mail displays abbreviated header information. The
abbreviated header displays only the To: and From: fields. The full
header provides complete information about the sender, receiver,
and CC: recipients, in addition to the subject and date the message
was created. You switch between full and abbreviated header
information by tapping the Header button.

To display full header information:

■ With the message o pen, tap the Header button as shown in the

following diagram:

Chapter 1: M ail page 9

Complete headerAbbreviated header

Tap the Header button again to display the full header. The
header type that you select will be used when viewing all
messages.

Creating M essages

You create messages with your PalmPilot the same way you create
messages with your desktop e-mail application: you identify the
recipient(s) of the message, define a subject, and then create the
body of the message.

All new messages, whether they are original or replies, are
co mposed in the New Message screen. There are two ways to
access the new M essage sc reen: by selecting the New command
from the Message menu or by tapping the New button from the
Message List View.

All fields in the New Message screen can be expanded by tapping
the name of the field, as shown in the following diagram:

Tap the name of the field to
open the expanded view

Tap to return to the
New Message screen

page 10 PalmPilot Professional Handbook

When you have completed the data entry for that particular field,
tap the Do ne button to return to the New M essage sc reen.

To create a message:

1. Click New from the Message menu. The New Message
screen appears, as shown in the following diagram:

cursor of
new message

tap New

Note: You can also o pen the New M essage sc reen by tapping

the New button from the Message List view.

2. A cursor is displayed at the To field of your new message,
representing the point where new text will appear.

Use the stylus to write Graffiti® character strokes ( or the on­screen keyboard) to enter the e-mail address of the rec ipient,
as shown in the following diagram:

Note: The address should be entered as if you are entering it

from your desktop e-mail application. For example, local users
sending a message internally do not need to add Internet
information, such as @ 3com.co m.

3. To send a carbon copy of this message to additional recipients,
tap anywhere in the CC field to move the curso r to that field,
then enter the e-mail addresses of the additional recipients.

Chapter 1: M ail page 11

You can enter multiple addresses for this field. Addresses
must be separated with a comma, followed by a space, as
shown in the following diagram:

4. To enter a subject for your message, tap anywhere in the Subj
field to mo ve the cursor to that field, then enter the subject.

5. To compose the bo dy of your message, tap anywhere in the
Body field to mo ve the cursor to that field, then enter the body
text.

Note: If the address, CC, subject, or bo dy of the message exceeds

the capacity of the screen display, tap the name of the field (for
example, “Body”) to display the expanded Notes-like screen for
that field. Tap the Done button to return to the New Message
screen.

Looking Up an Address

To identify the recipient of a message, you need to enter that
person’s e-mail address in the appropriate field of the New
Message screen. There are two different ways of doing this: either
by entering the data directly into the field or by using the Look Up
co mmand.

The Look Up command lets you access the information contained
in your Address Bo ok. To use the Loo k Up co mmand, enter a few
letters of the recipient’s name in the To or CC field, then tap the
Look Up button. If your PalmPilot can identify an unique address,
it will enter the appropriate address for you. If not, it will display a
dialog, which contains the Address List from your Address Bo ok.
By tapping a selec tion, you can enter a specific e-mail address from
your Address Book into the To or CC field of any message you are
creating.

page 12 PalmPilot Professional Handbook

Note: The Address List displays entries sorted by Company Name

or by Last Name, depending on the sort option you select for your
Address Boo k. Refer to Chapter 4: Address Book in your PalmPilot

Handbook for more information about sorting the Address List.

Tip: You can use the command stroke / L to execute a Loo kup

without opening the menus. See the PalmPilot Handbook for more
information about the command stroke.

To look up an address:

1. From New Message screen, enter a few letters of the address
you want to look up in either the To or CC field.

2. Tap Loo kup from the Options menu. If the letters you entered
identify a unique listing from your Address Boo k, your
PalmPilot will complete the address for you. If not, the
Lookup dialog appears, as shown in the following diagram:

Tap to select

Tap here to enter
address in field

Note: You can also open the Loo k Up dialog by tapping the

Lookup button from the To or CC expanded field view
screens, as shown in the following diagram:

Tap here

Chapter 1: M ail page 13

3. Enter the first letter of the entry you want to find in your
Address List. The Loo kup feature scrolls to the first entry in
the list that begins with that letter. If you write an additional
letter, the list will scroll to the first entry that starts with those
two letters. For example, writing an “s” might scroll to
“Sanders,” and writing “sm” might scroll further to “Smith.”

4. Tap to select an address ( so that it’s highlighted) , then tap the
Add button. The selected address will be entered in the
appropriate To or CC field.

Adding M essage Details

Before you send your message, you can attach additional
attributes ( called message details) to yo ur message, such as a
signature block, or flagging the message as high priority. These
features are dependent on the desktop e-mail application you use.
If your e-mail application do es not support the message detail you
have selected, your PalmPilot will not be able to attach that
attribute to your message.

The following message details are available:

■ Priority. This option lets you flag a message as high, normal,

or low priority.

■ Signature. This option lets you attach previously defined text

as a signature bloc k. Creating a signature block will be
explained in a following sec tion.

■ BCC. This option creates a blind carbon copy field in the New

Message screen. This setting is valid only for the current
message.

■ Confirm Read. This option lets you request a confirmation

telling you when the message was read.

■ Confirm Delivery. This option lets you request a

co nfirmation telling you when the message was delivered.

Note: The Priority and BCC settings are only valid for the current

message and must be set with each subsequent message you
create.

page 14 PalmPilot Professional Handbook

Setting a Priority

To set a priority for your message:

1. From the New Message screen, tap the Details button. The
Message Details dialog appears, as shown in the following
diagram:

Tap here

2. Tap the black triangle to the right of the word, Priority. The
Priority pick list appears, as shown in the following diagram:

Tap here

Tap to
select a
priority

3. Tap to select the priority you want. The following cho ices are
available: Low, Normal (this is the default setting) and High.

4. Tap OK to c onfirm your selection and return to the New
Message screen.

Note: Your PalmPilot can only flag messages with a specific

priority if this feature is supported by your desktop e-mail
application.

To add a BCC field to your message:

1. From the Message Details dialog, tap the BCC c hec k box (so
that it’s checked) to add the BCC field to your message in the
New Message screen. Tap the chec k bo x again (so that it’s
empty) to disable this feature.

Chapter 1: M ail page 15

2. Tap the OK button to confirm your selec tion and return to the
New Message screen, which will now display a BCC field
below the CC field, as shown in the following diagram:

BCC field

3. To enter a BCC for your message, tap anywhere in the BCC
field to mo ve the cursor to that field. Use the stylus to write
Graffiti character strokes (or the on-screen keybo ard) to enter
the subject. If the subject exc eeds the capacity of the screen
display, tap the word, “BCC,” to display the expanded Notes­like screen for this field. From the BCC sc reen, tap the Done
button to return to the New Message screen.

Adding a signature to your message

Adding a signature to yo ur message is a two-part process: first, you
must create the text string to be used as your signature, then you
must select the signature option from the Message Detail dialog.

To create a signature:

1. Tap the Menu button. The menu for Mail appears at the top of
the screen.

2. From the Options menu, tap the Preferences menu command.
The Preferences dialog appears, as shown in the following
diagram:

Add signature
text here

page 16 PalmPilot Professional Handbook

3. To enter text to be used as your signature, tap anywhere in the
Signature Text field to mo ve the cursor to that field. Use the
stylus to write Graffiti character strokes ( or the on-screen
keyboard) to enter the subject. You can enter up to six lines of
text for this field. Tap the OK button to confirm your selec tion
and return to the previous screen.

To add a signature to your message:

1. From the New Message screen, tap the Details button. The
Message Details dialog appears.

2. Tap the Signature check box (so that it’s checked) to add a
signature to the end of your message. Tap the check box
again (so that it’s empty) to disable this feature.

3. Tap the OK button to confirm your selec tion and return to the
New Message screen.

Note: The signature block is not displayed in your message; only

your recipient sees the signature block.

Requesting Confirmations

To receive a confirmation that your message
has been read:

1. From the New Message screen, tap the Details button. The
Message Details dialog appears.

2. Tap the Confirm Read check box ( so that it’s checked) to
request a confirmation that your message has been read by
the recipient. Tap the check box again (so that it’s empty) to
disable this feature.

3. Tap the OK button to confirm your selec tion and return to the
New Message screen.

Chapter 1: M ail page 17

To receive a confirmation that your message
has been delivered:

1. From the New Message screen, tap the Details button. The
Message Details dialog appears.

2. Tap the Confirm Delivery check box (so that it’s checked) to
request a confirmation that your message has been delivered
to the recipient. Tap the check box again (so that it’s empty)
to disable this feature.

3. Tap the OK button to confirm your selec tion and return to the
New Message screen.

Sending M essages

When you send a message from yo ur PalmPilot, it is stored in the
Outbox folder until the next time you synchronize your PalmPilot
organizer with your PC. During synchronization, depending on
your desktop e-mail application, all messages stored in the Outbox
may be transferred to the desktop Outbox folder. Messages
created on your PalmPilot are transmitted the next time you send
mail from your desktop e-mail application.

To send a message:

■ After you have created a message (which must, at the very

least, contain information in the To and Subject fields) tap the
Send button from the New Message sc reen. Your PalmPilot
stores that message in the Outbox folder until the next time
you perform a HotSync operation.

Editing an Unsent M essage

You can edit or make changes to a message that has not yet been
sent, as long as you have not yet performed a HotSync operation.
When you edit a message, your PalmPilot removes the message
from the Outbox folder and takes you back to the New Message
screen, where yo u can edit the message and resend it, save it as a
draft, or cancel it.

page 18 PalmPilot Professional Handbook

To retrieve a message:

1. Tap the black triangle or the word in the right corner of the
header. A folder pick list appears as shown in the following
diagram:

Tap to display
the folder list

Tap Outbox

2. Tap Outbox. The Message List will display the messages
co ntained in the Outbox.

3. Tap the entry of the message you want to retrieve to display
the message, as shown in the following diagram:

Tap message to select

Tap to
retrieve message

4. Tap the Edit button to remove the message from the Outbox
folder and place the message back in the New Message
screen.

Chapter 1: M ail page 19

Draft M essages

There are times when you may not want to immediately send a
message you have composed — for example, you may want to add
additional information before sending it. Your PalmPilot enables
you to save such messages as drafts. Draft messages are stored in
the Draft folder until you are ready to edit them. Onc e edited, a
draft becomes a new message again.

Note: You can also save a message as a draft by canceling it.

When you cancel a message, your PalmPilot displays a dialog,
asking you if you want to save the message as a draft. If you tap
the Yes button, your PalmPilot will save your message as a draft.

To save a message as a draft:

1. From the New Message screen, tap the Menu button to
display the Mail menu options.

2. From the Message menu, tap the Save Draft co mmand. Your
PalmPilot saves the message as a draft and immediately moves
it to the Draft folder.

To edit a message saved as a draft:

1. Tap the word in the right co rner of the header. A folder pick
list appears.

2. Tap Draft. The Message List will display the messages
co ntained in the Draft folder.

3. Tap the entry of the draft you want to display, as shown in the
following diagram:

page 20 PalmPilot Professional Handbook

Tap to select

Tap to edit draft in the
New Message screen

4. Tap the Edit button. Your PalmPilot moves yo ur draft to the
New Message screen.

Once your draft is displayed in the New Message screen, your
message changes from a draft to a new message. As such, you
must save it again as a draft to return it to the Draft folder, or tap
the Send button to move the message to your Outbox folder if you
are now ready to send it.

Filing a M essage

Any message that you rec eive or create can be stored as a filed
message on your PalmPilot. The contents of this folder are not
automatically synchronized to your desktop e-mail system during a
HotSync operation. However, your PalmPilot does store a back-up
co py of the Filed folder on your desktop hard drive.

To file a message:

1. From the message view of the message, tap the Menu button
to display the Mail menu options.

2. From the Message menu, tap the File command. Your
PalmPilot saves the message as a filed message, and moves it
from its previous folder to the Filed folder.

3. Tap the Do ne button to confirm your selec tion and close the
message view.

Chapter 1: M ail page 21

M essage List View Options

Message List View Options enable you to manage the way
information is displayed in the Message List.

Folders

PalmPilot provides five different folders, each pertaining to a
particular mail category. The M essage List displays the messages
co ntained in the folder you selec t. Folders provide an efficient way
to manage the mail you send and receive.

To select a folder:

1. Tap the black triangle or the word in the right corner of the
header. A pick list appears as shown in the following diagram:

Tap to select a folder

The following subject folders are available:

■ Inbox. This folder contains the mail from your desktop

Inbox, minus any that you have excluded using filtering
options. Filtering options will be explained in a following
sec tion.

■ Outbox. This folder contains the mail you have created on

the PalmPilot and sent to the address indicated since the last
HotSync operation.

■ Deleted. This folder contains the messages you have deleted

since the last HotSync operation.

■ Filed. This folder contains the messages you want to store on

the PalmPilot.

■ Draft. This folder contains the messages you have created

using the PalmPilot but are not yet ready to send.

page 22 PalmPilot Professional Handbook

2. Tap to select the folder you want. The Message List will
change to reflect your folder selection.

Date Column

The Date Column is optional in the Message List. The Date
Column is hidden by default to increase the available screen
display space. To display the date column, check the Show Date
box in the Show Options dialog.

To show the Date Column:

1. From the Message List, tap the Show button. The Show
Options dialog appears, as shown in the following diagram:

Tap Show

2. Tap the Show Date check box (so that it’s checked) to sho w
the Date Column. Tap the check box again (so that the check
disappears) to hide the Date Column.

3. Tap OK to c lose the Show Options dialog and return to the
Message List.

Sorting the M essage List

You can sort the M essage List by the date it was sent, by the
sender, or by the subject.

To sort the Message List:

1. From the Message List, tap the Show button. The Show
Options dialog appears.

2. Tap the current Sort by option. A pick list appears as shown in
the following diagram:

Chapter 1: M ail page 23

Tap here to display sort options

The following sort options are available:

■ Date. This option means that messages are sorted by date

and displayed in reverse chronological order (the most recent
message is at the top of the sc reen).

■ Sender. This option means that messages are sorted by the

sender’s user name and displayed in ascending alphabetical
order. Messages are sorted using the first word o f the field.

■ Subject. This option means that messages are so rted using

the subject and displayed in ascending alphabetical order.
Messages are sorted using the first word of the field.

3. Tap to select the sort option you want.

4. Tap OK to c lose the Show Options dialog and return to the
Message List. The Message List changes to reflect the sort
option you selected.

Note: High priority messages are listed first, no matter how you

sort your message list.

HotSync Options

HotSync Options enable you to co ntrol what messages are
synchronized between your PC and your PalmPilot. There may be
times when downloading all of your messages is inco nvenient.
With HotSync Options, you can select which messages are
downloaded during synchronization and manage your e-mail more
effectively. In addition, you can define different settings for local
and remote synchronization. Once defined, your PalmPilot
determines if synchronization is occurring loc ally or remo tely and
uses the appropriate HotSync Options settings.

page 24 PalmPilot Professional Handbook

To activate the HotSync Options dialog:

1. Tap the Menu button. The menus for Mail appear at the top of
the screen.

2. From the Options menu, tap the HotSync Options menu
co mmand. The HotSync Options dialog appears as shown in
the following diagram:

To select local or remote HotSync settings:

1. In the HotSync Options dialog, tap the “Loc al HotSync” text.
The Settings for pick list appears, as shown in the following
diagram:

Tap here to display
HotSync options

2. Tap the Settings for option for which you want to define
settings. The following choices are available:

■ Local HotSync. This option means that the settings you

selec t apply to loc al HotSync operations.

■ Remote HotSync. This option means that the settings you

selec t apply to remo te HotSync operations.

Note: For more information about Local and Remote HotSync

operations, refer to the PalmPilot Handbook.

Chapter 1: M ail page 25

To select a filtering option:

1. Tap the filtering option you want to select. The following
filtering options are available:

■ All. This setting means that during synchronization all of the

messages in your desktop e-mail inbox will be synchronized
with your PalmPilot and that all messages in your PalmPilot
outbox will be sent to your desktop e-mail application.

Note: The All setting do es not mean that all information

included in each message will be downloaded to yo ur
PalmPilot. Truncation settings for long messages still apply.
How to truncate long messages will be explained in a following
sec tion. Also, Mail never downloads any attachments to yo ur
PalmPilot. The message and any text information appear, but
the attachment is left on your desktop e-mail system.

■ Send Only. This settings means that during synchronization

only the messages in your PalmPilot Outbox will be sent to
your desktop e-mail application.

■ Filter. This settings means that during synchronization all

messages in your PalmPilot Outbox will be sent to yo ur
desktop e-mail application but that only messages in your
remote e-mail inbox meeting spec ific criteria will be
synchronized with your PalmPilot. When you select the Filter
setting, the HotSync Options dialog c hanges to display
additional filter settings. These specialized filter settings will
be explained in the following section.

2. If you have selected either All or Send Only, tap the OK button
to co nfirm your selection and close the HotSync Options
dialog.

Creating Specialized Filters

You can create specialized filters to control the type of messages
that are downloaded to your PalmPilot during synchronization.

page 26 PalmPilot Professional Handbook

Specialized filters work on the premise of ignoring or retrieving
messages that contain specific information in their header fields.

To create a specialized filter, you must decide whether you want to
ignore or retrieve certain messages. Then, based on that decision,
you must tell your PalmPilot what it needs to look for in the To,
From, and/ or Subject header fields to single out those messages.
You use the Additional Filter settings from the HotSync Options
dialog to define the elements of a specialized filter.

To access the additional filter settings:

■ From the HotSync Options dialog, tap the Filter setting. The

HotSync Options dialog c hanges to display additional filter
settings, as shown in the following diagram:

Tap here to display
Filter options

Ignoring or Receiving M essages

The first step in establishing a specialized filter is to determine
whether you want to ignore or retrieve certain messages. In
general, you control the amount of mail you receive during
synchronization by selecting either to ignore or retrieve messages
that match the information you specify.

Chapter 1: M ail page 27

To define whether to ignore or receive
messages:

1. In the HotSync Options dialog, tap the “Ignore Messages
Containing” text. A pick list appears, as shown in the
following diagram:

Tap here

Select fitering option

2. Tap to select a filtering option. The following settings are
available:

■ Ignore Messages Containing. When you select this setting,

you are telling your PalmPilot to exclude only the messages
that meet the defined criteria and download all other messages
during synchronization. In general, this filter allows more
mail to be downloaded during synchronization because it is
only blocking the one defined subset of mail.

■ Retrieve O nly Messages Containing. When you selec t this

setting, you are telling your PalmPilot to exclude every message
during synchronization that does not meet the defined criteria.
This filter has the potential of blocking mo re mail during
synchronization because it allows only one subset of mail to be
downloaded.

Defining Filter Strings

Messages are filtered o n the basis of the information co ntained in
their To, From, and/ or Subject header fields. The information that
defines what your PalmPilot is looking for is called a filter string.
You create a filter string by listing the words you want your
PalmPilot to find, separated by either a comma or a space. Each
word in the PalmPilot organizer’s filter string is joined by an

page 28 PalmPilot Professional Handbook

implicit OR; because of this, you should not enter co nnecting
words, such as AND or OR.

To create a more complex filter, you can define filter strings for
the To, From, and Subject fields simultaneously. Your PalmPilot
joins the filter strings for these fields using an implicit AND. Once
again, you sho uld not add connecting words. Your PalmPilot will
do that for you.

For example, suppose yo u want to receive only messages from
John Smith (jsmith@ aol.com) or Jack Jones (jjones@ aol.com)
co ncerning the Apollo Projec t. You would create the following
filter strings:

To filter string: jsmith@ aol.com, jjones@ aol.com
Subject filter string: Apollo Project

Your PalmPilot interprets this as, “Accept messages about the
Apollo Project from John Smith or Jack Jones. Do not accept
messages from other peo ple. Do not accept messages from John
or Jack about any other subjec t.”

When you define a string, note that your PalmPilot will search for
any instance of that collection o f characters. For example, if you
create a filter where only messages containing the string “info” are
retrieved, PalmPilot considers “info,” “rainforest,” and “kinfolk,”
appropriate matches.

To define filter strings:

1. In the HotSync Options dialog, tap the line that corresponds to
a specific header field. A cursor appears at the beginning of
that line, representing the point where new text will appear, as
shown in the following diagram:

Chapter 1: M ail page 29

Tap here to insert cursor

2. Use the stylus to write Graffiti character strokes (o r the on­screen keyboard) to define your filter string for the selec ted
header field.

Note: Use co mmas or spaces to separate words in a string. Do

not add connecting words, such as AND or OR, between
words in a string.

3. If your string exceeds the length of the field, tap the name of
the field to display the Notes screen for that header field, as
shown in the following diagram:

Tap here Enter filter data

Tap Done to return
to HotSync Options dialog

For more information about header field Notes sc reens, refer
to the section, Creating a Message. Tap the Done button to
return to the HotSync Options dialog.

4. Tap the OK button to confirm your filter strings and close the
HotSync Options dialog.

page 30 PalmPilot Professional Handbook

High Priority M essages

The Retrieve All High Priority setting lets you retrieve messages
marked high priority, even if those messages would have been
blocked by a defined filter.

To retrieve high priority messages:

1. In the HotSync Options dialog, tap the word “Filter” to display
additional filter options.

2. Tap the Retrieve All High Priority check box (so that it’s
checked) to retrieve all messages marked high priority. Tap
the check box again (so that it’s empty) to disable this feature.

Tap check
box

3. Tap OK to c onfirm your selection and close the HotSync
Options dialog.

Note: This setting is applicable o nly if your e-mail application has

the capacity to flag high priority messages.

Truncating M essages

The Truncate feature lets you set a point at which long messages
are truncated when do wnloaded to your PalmPilot. By default, this
value is 4000 characters. By truncating long messages, you reduce
the time it takes to synchronize your desktop e-mail and PalmPilot
Mail as well as the amount of storage space e-mail uses in your
PalmPilot.

Note: Truncation is separate and independent from filtering.

Chapter 1: M ail page 31

To truncate messages:

1. In the HotSync Options dialog, tap the Truncate button to
display the Truncate Options dialog, as sho wn in the following
diagram:

Tap to select
maximum
message length

Tap Truncate

2. The list box displays the truncation settings available. These
values range from 250 characters to 8000 characters. Tap to
selec t the truncation setting you want.

Tip: If you select a low truncation value, you will have more room

on your PalmPilot to store messages.

3. Tap OK to c onfirm your selection, close the Truncate Options
dialog, and return to the HotSync Options dialog.

M ail M enu Commands

The M ail application includes menu commands to make it fast and
easy to perform c ommon file and editing tasks. This section
explains the menu commands that are spec ific to the Mail
application.

Refer to the PalmPilot Handbook for information about menu
co mmands that are co mmon to all of your PalmPilot applications.

M essage M enu

The M essage menu varies, depending on whether you are viewing
a message, creating a message, or viewing the Message List, as
shown in the following diagram:

page 32 PalmPilot Professional Handbook

Message menu
when viewing
Message List

Message menu
when creating a
message

■ New. The New command opens the Create Message view,

Message menu
when viewing a
message

where yo u can create a new e-mail message.

■ Delete. The Delete command removes the message being

viewed from its current folder and moves it to the Deleted
folder. Your PalmPilot stores deleted messages in the Deleted
folder until you perform a HotSync operation, at which time
deleted messages are removed permanently.

■ Reply. The Reply command displays a dialog, where you can

selec t how to reply to a specific message and select who
receives the reply. When you tap OK to confirm your
selec tion, your PalmPilot displays the New Message screen
where yo u can create your reply.

■ File. The File co mmand remo ves the message being viewed

from its current folder and moves it to the Filed folder. Filed
messages are stored on your PalmPilot until you delete them.

■ Send. The Send c ommand moves the message you’ve just

created to the Outbox folder. Your PalmPilot stores all
messages sent from your PalmPilot in the Outbox folder until
you perform a HotSync operation.

■ Save Draft. The Save Draft command saves the message yo u

are currently co mposing as a draft and moves it to the Draft
folder. Draft messages are stored o n the PalmPilot until sent
or deleted.

Options M enu

When you select the Options menu, its menu commands appear on
the screen as shown in the following diagram:

Chapter 1: M ail page 33

Option menu
when creating a
message

Option menu
when editing a
message

■ Show. The Show Options command displays a dialog, where

you can select different ways to sort and view the Message
List. By selecting specific settings, you can hide or display the
Date column and sort the Message list using the date, the
sender, or the subject of the message as the key field.

■ Look Up. The Look Up command displays a dialog, which

co ntains the Address List from yo ur Address Book. By
tapping a particular selec tion, you can enter that address from
your Address Book into the To field of any message you are
creating.

Note: The Look Up command is only available from Options

menu when you are creating a message.

■ Preferences. The Preferences co mmand enables you to

define a specific string of text to be used as a signature and to
selec t whether or not your PalmPilot displays an alert when
you delete a message.

■ HotSync Options. The HotSync Options command displays

a dialog, where you can select different ways to filter messages
synchronized between your desktop e-mail application and
your PalmPilot. Using the options from this dialog, you can
create simple or complex filters to control the type of
messages downloaded to yo ur PalmPilot. In addition, you can
define separate settings for loc al and remote synchronizations.

■ Purge Deleted. The Purge Deleted command enables you to

empty (purge) the contents of the Deleted folder. Your
PalmPilot stores deleted messages in the Deleted folder until
you perform a HotSync. By purging deleted messages, you

page 34 PalmPilot Professional Handbook

can get back storage space on your PalmPilot before your next
HotSync operation.

The Purge Deleted command displays an alert, prompting you
to co nfirm that you want to purge all messages from the
Deleted folder. If you tap Yes, all deleted messages are
purged from the memory of your PalmPilot.

Important:

Messages that have been purged
will be deleted from your desktop e-mail
application during the next HotSync.

■ About M ail. The About Mail command shows version

(revision) information about the Mail application.

Deleting M essages

There are two ways to delete a message: use the Delete button or
use the Delete co mmand from the Message menu. Deleted
message are stored in the Deleted folder until you perform the
next HotSync operation.

To delete a message:

1. From the Message View screen, tap the Delete button or from

the Message menu, tap the Delete command. If you have
selec ted to confirm delete messages from the Preferences
dialog, your PalmPilot will display a Delete Message alert.

2. Tap the Yes button to confirm that you want to delete the

currently selected message. Your PalmPilot then stores this
message in the Deleted folder until you perform the next
HotSync operation.

Important: If you delete a message from PalmPilot, it will be

deleted on your desktop e-mail system after you perform a
HotSync operation.

Chapter 1: M ail page 35

Removing a M essage from the Deleted Folder

Deleted messages are stored in the Deleted folder until you
co mplete the next HotSync. Bec ause of this, you can reverse the
deletion of a message (by removing it from the Deleted folder) as
long as your have not performed either a HotSync o r purged the
co ntents of the Deleted folder.

Note: Your PalmPilot moves the selected message from the

Deleted folder to the Filed folder. After you perform a HotSync
operation, it will still be deleted from your desktop e-mail system.

To remove a message from the deleted folder:

1. Tap the black triangle or the word in the right corner of the
header. A pick list appears as shown in the following diagram:

Tap to select the
Deleted folder

2. Tap the word Deleted to display the contents of the Deleted
folder.

3. Tap to select the message you want to restore. Your PalmPilot
will display the contents of the message.

4. Tap the Menu button to display menu options. From the
Message menu, tap the File command.

5. Tap the Do ne button to confirm that you want to restore this
message. Your PalmPilot moves the selected message from
the Deleted folder to the Filed folder.

Purging Deleted M essages

Bec ause your PalmPilot stores deleted messages in the Deleted
folder until you perform a HotSync operation, deleted messages
can monopolize storage space. To avoid or correct this problem,

page 36 PalmPilot Professional Handbook

you can purge the contents of your Deleted folder. Messages that
have been purged will still be deleted from your desktop e-mail
application during the next HotSync o peration.

To purge the contents of the Deleted folder:

1. Tap the Menu button to display menu options. From the
Options menu, tap the Purge Deleted command.

2. Your PalmPilot will display a Purge Deleted M essages alert.
Tap the Yes button to confirm that you want to immediately
purge the contents of the Deleted folder. All messages from
the folder will be deleted.

Note: Messages that have been purged cannot be restored.

Chapter 1: M ail page 37

Chapter 2

PalmPilot™ TCP/IP Softw are

Your PalmPilot 2.0 operating system comes with TCP/ IP software
that enables you to connect with Internet Service Providers (ISPs)
or dial-in (remote acc ess) servers. Bec ause the TCP/ IP software
is a feature of the operating system, you configure all parameters
relating to it from the Preferences application.

To use PalmPilot TCP/ IP, you must configure the Mo dem
Preferences and the Network Preferences settings. When this is
co mplete, you can establish a PPP (Point-to-Point Protocol) or
SLIP (Serial Line Internet Protocol) connec tion with your ISP or
dial-in server either by using menu commands from the Network
Preferences sc reen or by using a third-party application.

PalmPilot TCP/ IP provides the ability to co nnect to your ISP or
dial-in server, however, it does not co me with any applications to
view the transmitted data. Third party applications that take
advantage of TCP/ IP are doc umented on the PalmPilot website
(http:/ / www.palmpilot.com). Check this site for details.

Configuring Netw ork Preferences Settings

Before you can use PalmPilot TCP/ IP, you must configure the
Modem Preferences and the Network Preferences settings.
Modem Preferences settings enable your PalmPilot connected
organizer to use an external modem ( such as the PalmPilot
Modem) to co mmunicate with remote devices, such as your
desktop if you are away on travel or your ISP server. For a
co mplete explanation on how to configure M odem Preferences
parameters, refer to the PalmPilot Handbook.

The Network Preferences settings apply specifically to TCP/ IP
and are based o n the co ncept of service templates. Service
templates are a set of ISP or dial-in server configuration settings
you can create, save, and reuse. Your PalmPilot comes with a
number of service templates already installed; available service
templates are listed in the Service pick list.

page 38 PalmPilot Professional Handbook

To activate the Network Preferences screen:

1. From the Applications Picker, tap the Preferences icon. The
screen will change to display the General Preferences screen.

2. Tap the text that appears in the upper-right corner of the
Preference screen. The Preferences pick list appears.

3. Tap Network in the pick list. The Network Preferences screen
appears, as shown in the following diagram:

Tap here to display the
Preferences pick list

Tap to select a
service template

Enter your user
name here

Selecting a Service

You use the Service setting to choose the service template for your
Internet Service Provider or a dial-in server. Service templates are
a set of ISP and dial-in server configuration settings that you can
create, save, and reuse.

To select a service:

1. From the Network Preference screen, tap the word Service.
The pick list appears, listing all of PalmPilot organizer’s
available pre-defined service templates.

2. Tap to select the service yo u want to use.

Entering a User Name

The User Name setting identifies the name you use when you log
in to your Internet Service Provider or your dial-in server.
Although this field can contain multiple lines of text, only two lines
are displayed.

Chapter 3: Reference page 39

To enter a user name:

1. From the Network Preferenc es screen, tap anywhere in the
User Name field to move the cursor to that field.

2. Use the stylus to write Graffiti® character strokes ( or the
on-screen keyboard) to enter your user name, as shown in the
following diagram:

Type your user
name here

Note: Most dial-in servers do not accept spaces in the user name.

Entering a Password

The Password field identifies the password you use to log in to
your server or ISP. This field displays two possible settings:
Prompt (the default setting) or Assigned. If you enter a password,
your PalmPilot displays the word, “Assigned,” in this field. If you
dec ide not to enter a password in this field, your PalmPilot displays
the word, “Prompt,” in this field and will ask you to enter a
password during the login procedure.

Note: If you are concerned about security, you should select the

Prompt option.

To enter a password:

1. Tap anywhere in the Password field. The Password dialog
appears, as shown in the following diagram.

Tap here

page 40 PalmPilot Professional Handbook

Enter password

2. A cursor is displayed at the beginning of the field,
representing the point where new text will appear. Use the
stylus to write Graffiti character strokes ( or the on-screen
keyboard) to enter the password you use to login to your
server.

3. Tap OK to c onfirm your entry and return to the Network
Preferences sc reen. The Password field is updated to display
the word, “Assigned.”

Adding Telephone Settings

When you select the Phone field, your PalmPilot displays a dialog
where yo u define the telephone number you use to co nnect with
your ISP or dial-in server. In addition, you use this dialog to define
a prefix, disable call waiting, and give spec ial instructions for using
a calling card.

Note: The phone setup dialog works correc tly for AT&T and

Sprint long distance services. However, because M CI works
differently, MCI customers need to put the calling card number in
the Phone field, and the phone number in the Calling Card field.

To enter your server phone number:

1. Tap in the Phone field. The Phone Setup dialog appears, as
shown in the following diagram:

Enter your ISP
phone number here

2. A cursor is displayed at the beginning of the field, showing
where new text will appear. Use the stylus to write Graffiti
character strokes (or the on-line keybo ard) to enter the phone
number you use to reach your ISP or dial-in server.

Chapter 3: Reference page 41

3. If you are finished, tap OK to confirm your selec tion and
return to the Network Preferences screen.

To enter a prefix:

1. Tap the Dial Prefix check box (so that it’s checked) . Tap the
box again (so that it’s empty) to disc ontinue this feature.

Tap here if
you need to
use a prefix

Enter the
prefix here

2. Tap at the beginning of the Dial Prefix field to insert the
curso r, then use the stylus to write Graffiti character strokes
(or the on-line keybo ard) to enter the prefix you need.

3. When you are finished, tap OK to confirm your selec tion and
return to the Network Preferences screen.

Disabling Call W aiting

Call Waiting can cause yo ur session to terminate if you receive a
call while you are co nnected. If your telephone has Call Waiting,
you need to disable this feature before logging in to your ISP or
dial-in server.

To disable Call Waiting:

1. Tap the Disable Call Waiting checkbox (so that it’s checked) .

Tap here to
disable call
waiting

page 42 PalmPilot Professional Handbook

Enter the disable
code here

Note: Tap the Disable Call Waiting box again (so that it’s

empty) to allow or to enable Call Waiting.

2. Tap at the beginning of the Disable Call Waiting field to insert
the cursor, then use the stylus to write Graffiti character
strokes (o r the on-screen keybo ard) to enter the code to
disable Call Waiting.

Note: Each telephone company has assigned a co de to disable Call

Waiting. Contact your local telepho ne company for the co de that
is appropriate for you.

3. When you are finished, tap OK to confirm your selec tion and
return to the Network Preferences screen.

Using a Calling Card

The Use Calling Card field enables you to use your calling card
when dialing your ISP or Intranet server. Keep in mind that there
is usually a delay befor you enter your calling card number. When
you define your calling card number, you need to add commas at
the beg inning to compensate for this delay. Each co mma delays
transmission of your calling card number for two seco nds; it’s a
go od idea to add either three or four commas.

To use a calling card:

1. Tap the Use Calling Card checkbox (so that it’s checked).

Tap here to use
a calling card

Enter the calling
card number here

Note: Tap the Use Calling Card box again (so that it’s empty)

to disable this feature.

Chapter 3: Reference page 43

2. Tap at the beginning of the Use Calling Card field to insert the
curso r, then use the stylus to write Graffiti character strokes
(or the on-screen keybo ard) to enter your calling card
number.

Note: It’s a good idea to add at least three commas at the

beginning of your calling card number to compensate for the
cue delay.

3. If you are finished, tap OK to confirm your selec tion and
return to the Network Preferences screen.

Connecting to your Service

Establishing a connection to your ISP or dial-in server is easy; you
just tap the Co nnect button. Remember that you need a third-party
application, such as a web browser or news reader, to take
advantage of this connection.

Note: Check the PalmPilot website (http:/ / www.palmpilot.com)

for the latest information about third-party applications that
support PalmPilot TCP/ IP.

To establish a connection:

1. From the Network Preferenc es screen, tap the Connect
button, as shown in the following diagram:

Tap here to
connect

2. Your PalmPilot will immediately dial the ISP currently
selec ted. The screen will change to display Service
Connection Progress messages.

Tip To see expanded Service Connec tion Progress messages,

press the Scroll Down button.

page 44 PalmPilot Professional Handbook

To close a connection:

■ From the Network Preferences screen, tap the Disconnect

button. The connection between your PalmPilot and your ISP
is terminated.

Creating Additional Service Templates

You can create additional service templates by creating new ones
from sc ratch or by duplicating existing templates and editing field
values. Once you have created a new or duplicated template, you
add and/ or edit settings as desc ribed.

To add a new service template:

1. From the Network Preferenc es screen, tap the Menu button.
The menus for the Network Preferenc es screen appear.

2. From the Service menu, tap New. A new service template
(called Untitled) is added to the Service pick list and displayed
in the Network Preferences screen.

To duplicate an existing service template:

1. From the Network Preferenc e sc reen, tap the word Service.
The pick list appears, listing all of PalmPilot organizer’s
available pre-defined service templates.

2. Tap to select the service yo u want to duplicate.

3. Tap the Menu button. The menus for the Network
Preferences sc reen appear.

4. From the Service menu, tap Duplicate. A co py of the service
template is added to the Service pick list and displayed in the
Network Preferenc es screen.

Chapter 3: Reference page 45

Adding Detailed Information to a Service Template

If you are using one of the pre-defined service templates, you will
probably only need to enter your user name and telephone
number. If you are creating a new service template, you may need
to provide additional information to connect to your ISP or dial-in
server. You use the Details dialog to add additional information to
a selected service template.

To open the Details dialog:

1. From the Network Preferenc e sc reen, tap the word Service.
The pick list appears, listing all of the PalmPilot organizer’s
available pre-defined service templates.

2. Tap to select the service yo u want to use.

3. Tap the Details button. The Details dialog appears, as shown
in the following diagram:

Select connection type

Primary IP address

Secondary IP address

To select a connection type:

1. Tap the text to the right of the words, “Connection type.” The
pick list appears, listing the following connec tion types:

■ PPP. Point-to-Point protoc ol.

■ SLIP. Serial Line Internet Protoc ol

■ CSLIP. Compressed Serial Line Internet Protocol

2. Tap to select the connection type you want to use.

page 46 PalmPilot Professional Handbook

Note: If you are not sure, try PPP; if that doesn’t work, ask your

Internet Service Provider or your System Administrator for the
co rrect connection type.

Defining Primary and Secondary DNS

The Domain Naming System (DNS) is a mechanism in the
Internet for translating the names of host computers into IP
addresses. When you enter a DNS number (or IP address) , you
are identifying a specific server that handles the translation
services.

Each IP address has four sections, separated by periods. In the
Details dialog, you enter each section separately. Each section of
an IP address is made up of a number from 0 to 255; numbers are
the only allowable characters in this field.

Note: Ask your Internet Service Provider or your System

Administrator for the co rrect Primary or Seco ndary DNS IP
numbers.

Tip: Many systems do not require that you enter a DNS. If you

are not sure, leave the DNS field blank.

To enter a primary and secondary DNS:

1. Tap anywhere in the first section of the Primary DNS field,
which is to the left of the first period, to insert the cursor.

2. Use the stylus to write Graffiti character strokes (o r the on­screen keyboard) to enter the first section of the IP address.
Note that each sec tion can only be a number from 0 to 255.

3. Tap anywhere in the second sec tion of the Primary DNS field
to insert the cursor, then enter the second section of the IP
address.

4. Tap anywhere in the third section of the Primary DNS field to
insert the cursor, then enter the third section of the IP
address.

Chapter 3: Reference page 47

5. Tap anywhere in the last section of the Primary DNS field to
insert the cursor, then enter the last section of the IP address.

6. Repeat steps 1 through 5 for the Seco ndary DNS number.

7. Tap the OK button to confirm your selec tion and return to the
Network Preferenc es screen.

IP Address

Everyone who log s on to the Internet needs to have a unique
identifier (an IP address) , whether permanent or temporary.
Some networks dynamically assign a temporary IP address when
clients log on; others do not. The IP Address field lets you identify
whether your network provides automatic ( dynamic) temporary IP
addressing.

Note: If your IP address is permanently assigned, you will need to

get that information from your System Administrator. If you are
not sure, selec t Automatic.

To identify dynamic IP addressing:

■ Tap the IP Address: Automatic checkbox ( so that it’s

checked) , as shown in the following diagram:

Tap to select
automatic IP address

To enter a permanent IP address:

1. Tap the IP Address: Automatic bo x ( so that it’s empty). A
permanent IP address field appears below the check box.

2. Tap anywhere in the first section of the IP Address field,
which is to the left of the first period, to insert the cursor.

page 48 PalmPilot Professional Handbook

Then enter the first section of the IP address. Note that each
sec tion can only be a number from 0 to 255.

3. Repeat step 2 for the remaining three IP address fields.

4. Tap the OK button to confirm your selec tion and return to the
Network Preferenc es screen.

Idle Timeout

The Idle Timeout setting defines ho w long your PalmPilot waits
before dropping the connection with your ISP or dial-in server
when you switch out of a TCP/ IP application.

To set the Idle Timeout:

1. Tap anywhere on the text inside the Idle Timeout field. A pick
list appears, as shown in the following diagram:

Tap to select
idle timeout value

The Idle Timeout pick list offers the following selections:

■ Immediate. This means that your PalmPilot will immediately

drop the connection to your ISP when you switch to another
application.

■ 1 minute. This means that your PalmPilot will wait one

minute for you to open another application before it drops the
co nnection.

■ 2 minutes. This means that your PalmPilot will wait two

minutes for you to open another application before it drops the
co nnection.

Chapter 3: Reference page 49

■ 3 minutes. This means that your PalmPilot will wait three

minutes for you to open another application before it drops the
co nnection.

■ Power Off. This means that your PalmPilot will keep your

PPP or SLIP session connected until you power off your
PalmPilot (or until it times o ut). This option works best with
the PalmPilot Mo dem.

2. Tap to select a timeo ut value.

3. Tap OK to c onfirm your selection and return to the Network
Preferences sc reen.

Creating a Login Script

A login script is a series o f co mmands, similar to an autoexec.bat
file, that automates logging in to your ISP. You can create login
script files by selecting commands from the Co mmand pick list in
the Login Script dialog . Some of the co mmands from the
Command Pick list, like Send, require additional information to be
executed. Those commands have a parameter field so that you
can add the necessary data.

Note: You can also use non-ASCII and literal characters in your

login script. Refer to Appendix A: Non-ASCII Characters for Login

Scripts for additional information.

To create a login script:

1. From the Details dialog , tap the Script button. The Log in
Script dialog appears.

2. Tap on the word “End” to display the Command list, as
displayed in the following diagram:

page 50 PalmPilot Professional Handbook

Tap to select
a command

Tap here

The following co mmands are available:

■ Wait For. The Wait For co mmand tells your PalmPilot to wait

until specified characters are sent by the TCP/ IP server it is
co nnecting to before exec uting the next co mmand.

■ Send. The Send c ommand transmits specified characters to

the TCP/ IP server to which you are connecting.

■ Send CR. The Send CR command transmits a carriage return

or LF character to the computer to which you are connec ting.

■ Send UserID. The Send UserID command transmits the

User ID information entered in the User ID field of the
Network Preferenc es screen.

■ Send Password. The Send Password co mmand transmits

the Password entered in the Password field of the Network
Preferences sc reen. If you did not enter a password in the
Password field, this co mmand will prompt you to enter one.
The Password co mmand is usually followed by a Send CR
co mmand.

■ Delay. The Delay command tells your PalmPilot to wait a

spec ified number of seconds before executing the next
co mmand in the log in script.

■ Get IP. The Get IP command reads an IP address and uses it

as your PalmPilot organizer’s IP address. This command is
used with SLIP connections.

■ Prompt. The Prompt co mmand opens a dialog and prompts

you to enter text of some kind (for example, a password or a
sec urity code) .

Chapter 3: Reference page 51

■ End. The End command is a place holder, indicating the last

line in the log in script file.

3. Tap to select the command you want from the Command list.
If the co mmand needs additional information to be exec uted, a
field appears to the right of it. A cursor is displayed at the
beginning of the field, representing the point where new text
will appear. Use the stylus to write Graffiti character strokes
(or the on-screen keybo ard) to enter the additional
information.

4. Repeat steps 2 and 3 until the log in script is complete.

5. Tap OK to c onfirm your selection and return to the Details
dialog.

Netw ork Preferences M enu Commands

The Network Preferences screen includes menu co mmands to
make it fast and easy to c reate and edit service templates. This
sec tion explains the menu commands that are spec ific to the
PalmPilot TCP/ IP application.

Refer to the PalmPilot Handbook for information about menu
co mmands that are co mmon to all of your PalmPilot applications.

Service M enu

When you select the Service menu, its menu co mmands appear on
the screen as shown in the following diagram:

■ New. The New command creates a new (empty) service

template and adds it to the Service pick list.

■ Delete. The Delete command deletes a selected service

template from the Service pick list.

page 52 PalmPilot Professional Handbook

■ Duplicate. The Duplicate command creates a copy o f a

selec ted service template and adds it to the Service pick list.

Options M enu

When you select the Options menu, its menu command appears on
the screen as shown in the following diagram:

■ View Log. The View Log displays the Network Log screen.

Deleting a Service Template

There is only one way to delete a service template; use the Delete
co mmand from the Service menu.

To delete a service template:

1. From the Network Preferenc e sc reen, tap the word Service.
The pick list appears, listing all of the PalmPilot organizer’s
available pre-defined service templates.

2. Tap to select the service yo u want to delete.

3. Tap the Menu button. The menus for the Network
Preferences sc reen appear.

4. From the Service menu, tap Delete. The Delete Service alert
appears, as shown in the following diagram:

Tap here to delete
a service provider

5. Tap the OK button to confirm that you want to delete the
service template.

Chapter 3: Reference page 53

TCP/IP Troubleshooting

If you are having a problem with establishing a network
co nnection using PalmPilot TCP/ IP, check this section and try the
sugg estions listed.

Displaying expanded Service Connection Progress messages:

If you are having a problem connecting to your ISP or dial-in
server, it’s helpful to identify at what point in the log-on procedure
the co nnection fails. An easy way to do this is to display the
expanded Service Connec tion Progress messages. Expanded
Service Connection messages describe the current stage of the
log-on procedure. Press the Scroll Down button at any point
during log-on to display these messages.

View ing the N etw ork Log:

If viewing the expanded Service Co nnection Progress messages
does not give you enough information to find out why you cannot
co nnect to your ISP or dial-in server, take a look at the Network
Log. The Network log is a listing of all of the communication that
oc curs between your modem and your dial-in server during the
log-on procedure. The information displayed in the Network log
will help your ISP or your System Administrator pinpoint where in
the log-on proc edure communication is failing and why.

To view the Network Log:

1. From the Network Preferenc es screen, tap the View Log
co mmand from the Options menu. The Network Log screen
appears.

2. Tap the up and down arrows of the scroll bar to see the entire
co ntents of the Network Log.

3. When you are finished, tap the Done button to return to the
Network Preferenc es screen.

page 54 PalmPilot Professional Handbook

Adding a DNS Number:

If your ISP or dial-in server requires a DNS number and you have
not entered that information in the Network Preferences screen, it
will only appear that you have successfully logged on to your
network. When you try to use an application or look up
information, the connection will fail. If this occurs, try adding a
DNS number. Ask your ISP or your System Administrator for the
co rrect Primary and Seco ndary DNS IP numbers.

Chapter 3: Reference page 55

Chapter 3

Reference

Technical Support

If you have a problem using the PalmPilot™ co nnected organizer,
make sure you have reviewed the Troublesho oting section of this
chapter before seeking assistance. The electronic README file
(included on the PalmPilot Desktop installation diskette) contains
information about last minute revisions, cautions, and usage tips
which may solve your problem. If you have a problem related to

the HotSync™ technology, refer to the PalmPilot Handbook for
troubleshooting information.

For further assistance, please visit our web site where PalmPilot
HelpNotes are posted: http:/ / www.palmpilot.com.

Before requesting support, experiment a bit to reproduce and
isolate the problem. When you do call support, please be ready to
provide information about the version of DOS/ Windows or
Macintosh o perating system you are using, the actual error
message or state you are experiencing, and the steps to reproduce
it.

Online Support

Web Access http:/ / www.palmpilot.co m

page 56 PalmPilot Professional Handbook

Fax on Demand 800-762-6163

Internet support@ palmpilot.com

America Online Keyword: PalmPilot

User Forum

CompuServe GO PALMB>Palm Computing/ 3Co m

User Forum

Technical Support, Service and Repair

[phone] (pho ne support, 8am - 6pm CST Monday - Friday)
[phone] (facsimile) State product name, model

number, and the nature of the problem.

For technical support outside the U. S. and Canada, please contact
your loc al 3Com representative.

Technical Support, Europe

[phone]
[phone] (FAX)

U.K. Support

Contact our U.K. Technical Support from M onday through Friday,
between the hours of 9:30am and 5:00pm on the following
numbers:

e-mail address: uksupport@ palmpilot.3com.com
BBS: 0118 969 2200
Fax on demand: 0118 922 8299
Facsimile: 0118 969 4222
Telepho ne: 0118 944 1000

Chapter 3: Reference page 57

Appendix A: Non-ASCII Characters for Login Scripts

Note: The following information is provided to create custom login

scripts that require non-ASCII characters. It is provided for the
advanced user who understands the use and requirements of such
characters in a custom login script.

Use of ^char

You may use the caret ( ^ ) to transmit ASCII command
characters. If you send ^char, and the ASCII value of char is
between @ and _, then the character is automatically translated to
a single-byte value between 0 and 31. For example, ^M is
co nverted to a carriage return. If char is a value between a and z,
then the character sequence is translated to a single-byte value
between 1 and 26. If char is any other value, then the character
sequence is not subject to any special processing.

For example, the string “Joe^M” transmits Jo e, followed by a
carriage return.

Carriage Return and Line Feed

You may include carriage return and line feed c ommands as part
of the log in script, when entered in the following format:

<cr> Sends or receives a carriage return

<lf> Sends or receives a line feed.

For example, the string “waitfor Joe<cr><lf>” waits to receive Joe
followed by a carriage return and line feed from the remo te
co mputer before executing the next command in the script.

Literal Characters

The backslash ( \ ) character defines that the next character is
transmitted as a literal character, and is not subject to any special
processing ordinarily associated with that character.

page 58 PalmPilot Professional Handbook

Examples:

\^ Includes a caret as part of the string

\< Includes a < as part of the string

\\ Includes a back-slash as part of the string.

Chapter 3: Reference page 59

3Com End User Softw are License Agreement

YOU SHOULD CAREFULLY READ THE FOLLOWING TERMS
AND CONDITIONS BEFORE USING THIS PRODUCT. IT
CONTAINS SOFTWARE, THE USE OF WHICH IS LICENSED
BY PALM COMPUTING, INC., A SUBSIDIARY OF 3COM
CORPORATION (COLLECTIVELY, Ò3COMÓ), TO ITS
CUSTOMERS FOR THEIR USE ONLY AS SET FORTH BELOW.
IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS
OF THIS AGREEMENT, DO NOT USE THE SOFTWARE.
USING ANY PART OF THE SOFTWARE INDICATES THAT
YOU ACCEPT THESE TERMS.

LICENSE:

accompanying software program(s) (the “Software”) subject to the
terms and restrictions set forth in this License Agreement. You are
not permitted to lease or rent (except under separate mutually
agreeable terms set forth in writing), distribute or sublicense the
Software or to use the Software in a time-sharing arrangement or in
any other unauthorized manner. Further, no license is granted to
you in the human readable code of the Software (source code).
Except as provided below, this License Agreement does not grant
you any rights to patents, copyrights, trade secrets, trademarks, or
any other rights in respect to the Software.

The Software is licensed to be used on any personal computer
and/or any PalmPilot product, provided that the Software is used
only in connection with PalmPilot products. With respect to the
PalmPilot Desktop Software, you may reproduce and provide one (1)
copy of such Software for each personal computer or PalmPilot
product on which such Software is used as permitted hereunder.
With respect to the PalmPilot Device Software, you may use such
Software only on one (1) PalmPilot product. Otherwise, the Software
and supporting documentation may be copied only as essential for
backup or archive purposes in support of your use of the Software
as permitted hereunder. You must reproduce and include all
copyright notices and any other proprietary rights notices
appearing on the Software on any copies that you make.

NO ASSIGNMENT; NO REVERSE ENGINEERING :

transfer the Software and this License Agreement to another party if
the other party agrees in writing to accept the terms and conditions
of this License Agreement. If you transfer the Software, you must at
the same time either transfer all copies of the Software as well as
the supporting documentation to the same party or destroy any
such materials not transferred. Except as set forth above, you may
not transfer or assign the Software or your rights under this License
Agreement.

3Com grants you a nonexclusive license to use the

You may

page 60 PalmPilot Professional Handbook

Modification, reverse engineering, reverse compiling, or disassembly
of the Software is expressly prohibited. However, if you are a
European Community (“EC”) resident, information necessary to
achieve interoperability of the Software with other programs within
the meaning of the EC Directive on the Legal Protection of Computer
Programs is available to you from 3Com upon written request.

EXPORT RESTRICTIONS

re-export the Software or accompanying documentation (or any
copies thereof) or any products utilizing the Software or such
documentation in violation of any applicable laws or regulations of
the United States or the country in which you obtained them.

TRADE SECRETS; TITLE :

structure, sequence and organization of the Software are the
valuable trade secrets of 3Com and its suppliers. You agree to hold
such trade secrets in confidence. You further acknowledge and
agree that ownership of, and title to, the Software and all
subsequent copies thereof regardless of the form or media are held
by 3Com and its suppliers.

UNITED STATES GOVERNMENT LEGEND:

The Software is commercial in nature and developed solely at
private expense. The Software is delivered as “Commercial
Computer Software” as defined in DFARS 252.227-7014 (June 1995)
or as a commercial item as defined in FAR 2.101(a) and as such is
provided with only such rights as are provided in this License
Agreement, which is 3Com’s standard commercial license for the
Software. Technical data is provided with limited rights only as
provided in DFAR 252.227-7015 (Nov. 1995) or FAR 52.227-14
(June 1987), whichever is applicable.

TERM AND TERMINATION:

until terminated. You may terminate it at any time by destroying
the Software and documentation together with all copies and
merged portions in any form. It will also terminate immediately if
you fail to comply with any term or condition of this License
Agreement. Upon such termination you agree to destroy the
Software and documentation, together with all copies and merged
portions in any form.

: You agree that you will not export or

You acknowledge and agree that the

This License Agreement is effective

GOVERNING LAW:

the laws of the State of California as such laws are applied to
agreements entered into and to be performed entirely within
California between California residents and by the laws of the
United States. You agree that the United Nations Convention on
Contracts for the International Sale of Goods (1980) is hereby
excluded in its entirety from application to this License Agreement.

This License Agreement shall be governed by

Chapter 3: Reference page 61

LIMITED WARRANTY; LIMITATION OF LIABILITY:

warranties and limitations of liability applicable to the Software are
as stated on the Limited Warranty Card or in the product manual
accompanying the Software. Such warranties and limitations of
liability are incorporated herein in their entirety by this reference.

All

SEVERABILITY:

Agreement is found to be invalid, illegal or unenforceable, the
validity, legality and enforceability of any of the remaining
provisions shall not in any way be affected or impaired and a valid,
legal and enforceable provision of similar intent and economic
impact shall be substituted therefor.

ENTIRE AGREEMENT:

entire understanding and agreement between you and 3Com,
supersedes all prior agreements, whether written or oral, with
respect to the Software, and may be amended only in a writing
signed by both parties.

Palm Computing, Inc., a subsidiary of 3Com Corporation
1565 Charleston Road
Mountain View, California 94043
[phone]

In the event any provision of this License

This License Agreement sets forth the

page 62 PalmPilot Professional Handbook

Limited Warranty

HARDWARE:

Corporation (collectively, “3Com”), warrants to the original
purchaser (“Customer”) that this product will be free from defects
in workmanship and materials, under normal use, for one year from
the date of original purchase from 3Com or its authorized retailer.
If this product does not operate as warranted above during the
applicable warranty period, 3Com may, at its option and expense,
replace the defective product or part with a comparable product or
part, repair the defective product or part, or, if neither replacement
nor repair is reasonably available, refund to Customer the purchase
price for the defective product or part. Proof of date of original
purchase will be required. Replacement products or parts may be
new or reconditioned. 3Com will warrant replaced or repaired
products or parts and hardware upgrades to which Customer is
entitled by agreement between Customer and 3Com for a period of
ninety (90) days from shipment of such product, part or upgrade,
or through the end of the original warranty, whichever is longer.
All products or parts that are replaced become the property of
3Com.

Accessory products, as listed in the applicable 3Com catalog, are not
covered under this Limited Warranty except for the PalmPilot
Cradle, the PalmPilot Modem, PalmPilot cables, and memory
upgrades. 3Com shall not be responsible for Customer’s software,
firmware, information, or memory data contained in, stored on, or
integrated with any products returned to 3Com for repair, whether
under warranty or not.

Palm Computing, Inc., a subsidiary of 3Com

SOFTWARE:

programs licensed from it will perform in substantial conformance
to the program specifications therefor for a period of ninety (90)
days from the date of original purchase from 3Com or its authorized
retailer. 3Com warrants the media containing software against
failure during the warranty period. Proof of date of purchase will
be required. No updates are provided. The sole obligation of 3Com
with respect to this express warranty shall be (at the discretion of
3Com) to refund the purchase price paid by Customer for any
defective software products, or to replace any defective media with
software which substantially conforms to applicable 3Com
published specifications. 3Com makes no warranty or
representation that its software products will meet your
requirements or will work in combination with any hardware or
applications software products provided by third parties, that the
operation of the software products will be uninterrupted or error
free, or that all defects in the software products will be corrected.

3Com warrants to Customer that the software

Chapter 3: Reference page 63

OBTAINING WARRANTY SERVICE:

3Com’s Palm Computing, Inc. Technical Support or Customer
Service within the applicable warranty period to obtain warranty
service authorization. Dated proof of original purchase will be
required. 3Com is not responsible for Customer products or parts
received without warranty service authorization. In the United
States, replacement products or parts will be shipped prior to
receipt of the defective products or parts by 3Com, and repaired
products or parts will be shipped as soon as reasonably practicable,
which will be no later than thirty (30) days after receipt of the
defective products or parts by 3Com. Repaired or replacement
products will be shipped to Customer at 3Com’s expense. The
repair and replacement process for products or parts in locations
outside of the United States will vary dependent on Customer’s
location.

Products or parts shipped by Customer must be sent prepaid and
packaged appropriately for safe shipment; obtaining insurance for
packages is advisable. In the United States, if such products or parts
are not shipped by Customer to arrive at 3Com within thirty (30)
days from the date warranty service authorization is provided,
Customer will pay 3Com the price of such product or part at the
then-current published catalog price.

Customer must contact

WARRANTIES EXCLUSIVE:
OPERATE AS WARRANTED ABOVE, CUSTOMERÕS SOLE
REMEDY FOR BREACH OF THAT WARRANTY SHALL BE
REPLACEMENT OR REPAIR OF THE PRODUCT OR PART OR
REFUND OF THE PURCHASE PRICE PAID, AT THE OPTION
OF 3COM AND DEPENDENT UPON PRIOR
AUTHORIZATION. TO THE FULL EXTENT ALLOWED BY
LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE
EXCLUSIVE AND ARE IN LIEU OF ALL OTHER
WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR
IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW,
STATUTORY OR OTHERWISE, INCLUDING WARRANTIES,
TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE, AND SATISFACTORY
QUALITY. 3COM NEITHER ASSUMES NOR AUTHORIZES
ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER
LIABILITY IN CONNECTION WITH THE SALE,
INSTALLATION, MAINTENANCE OR USE OF ITS
PRODUCTS.

3Com shall not be liable under this warranty if its testing and
examination disclose that the alleged defect in the product does not
exist or was caused by Customer’s or any third person’s misuse,
neglect, improper installation or testing, unauthorized attempts to

IF THIS PRODUCT DOES NOT

page 64 PalmPilot Professional Handbook

repair or modify, or any other cause beyond the range of the
intended use, or by accident, fire, lightning, or other hazards or acts
of God. This warranty does not cover physical damage to the
surface of the product, including cracks or scratches on the LCD
touchscreen. This warranty does not apply when the malfunction
results from the use of this product in conjunction with accessories,
other products, or ancillary or peripheral equipment and 3Com
determines that there is no fault with the product itself. This
warranty does not apply to the failure of the product or part due
primarily to any communication service Customer may subscribe to
or use with the product.

LIMITATION OF LIABILITY. TO THE FULL EXTENT
ALLOWED BY LAW 3COM ALSO EXCLUDES FOR ITSELF
AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN
CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR
INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR
PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF
REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF
INFORMATION OR DATA, OR OTHER FINANCIAL LOSS
ARISING OUT OF OR IN CONNECTION WITH THE SALE,
INSTALLATION, MAINTENANCE, USE, PERFORMANCE,
FAILURE, OR INTERRUPTION OF THIS PRODUCT, EVEN IF
3COM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED
OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS
LIABILITY TO REPLACEMENT OR REPAIR OF THE
PRODUCT OR PART, OR REFUND OF THE PURCHASE
PRICE PAID, AT THE OPTION OF 3COM. THIS
DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE
AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL
FAIL OF ITS ESSENTIAL PURPOSE.

GOVERNING LAW:

the laws of the State of California, U.S.A. Some countries, states, or
provinces do not allow the exclusion or limitation of implied
warranties or the limitation of incidental or consequential damages
for certain products supplied to consumers or the limitation of
liability for personal injury, so the above limitations and exclusions
may be limited in their application to you. When the implied
warranties are not allowed to be excluded in their entirety, they will
be limited to the duration of the applicable written warranty. This
warranty gives you specific legal rights which may vary depending
on local law.

Palm Computing, Inc., a subsidiary of 3Com Corporation
1565 Charleston Road
Mountain View, California 94043
[phone]

This Limited Warranty shall be governed by

Chapter 3: Reference page 65

Lotus Softw are License Agreement

1. USE

You must acquire one copy of the Software for each computer on
which the software will be installed.

2. RESTRICTIONS

You may not alter, merge, modify or adapt the Software in any way
including reverse engineering, disassembling or decompiling. You
may not loan, rent, lease or license the Software to any copy.
However, you may transfer the Software on a permanent basis
provided you transfer the Software, this Software Agreement and all
documentation and media and you do not retain any copies. Any
transfer of the Software must include the most recent update and all
prior versions. If the Software is demonstration and evaluation
(“D&E”) software, you may not transfer the Software for commercial
purposes.

3. INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights in the Software and user
documentation are owned by Lotus or its suppliers and are
protected by United States and Canadian intellectual property laws
(including patent, trademark and copyright laws), other applicable
intellectual property laws, and international treaty provisions.
Lotus retains all rights not expressly granted.

4. LIMITED WARRANTY

Lotus makes no warranty as to the operational performance of the
Software and delivers it “AS IS.”

ALL EXPRESS AND IMPLIED WARRANTIES WITH RESPECT TO THE
SOFTWARE, INCLUDING BUT NOT LIMITED TO THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE HEREBY EXCLUDED.

The warranty and remedies set forth herein are exclusive and in lieu
of all others, oral or written, express or implied. No Lotus dealer,
distributor, agent or employee is authorized to make any
modification or addition to this warranty. This warranty gives you
specific legal rights, and you may also have other rights which vary
from state to state.

page 66 PalmPilot Professional Handbook

5. LIMITATION OF LIABILITY.
Because software is inherently complex and may not be completely
free of errors, it is your responsibility to verify your work and to
make backup copies, and Lotus will not be responsible for your
failure to do so.

indirect, special, incidental, tort, economic, cover or
consequential damages arising out of the use of or
inability to use Lotus products or services, including,
without limitation, damages or costs relating to the
loss of profits, business, goodwill, data or computer
programs, even if advised of the possibility of such
damages. In no case shall LotusÕ liability for money
damages exceed the amount paid by you for the
Software out of which such claim arose. The foregoing
limitations shall not apply to claims relating to death
or personal injury which arise out of products deemed
to be consumer goods under applicable law.

or provinces do not allow the exclusion or limitation of implied
warranties or limitation of liability for incidental or consequential
damages, so the above exclusion or limitation may not apply to you.

6. U.S. GOVERNMENT RESTRICTED RIGHTS
The Software and/or user documentation are provided with
RESTRICTED AND LIMITED RIGHTS. Use, duplication or disclosure
by the Government is subject to restrictions as set forth in FAR

52.227-14 (June 1987) Alternate III(g)(3) (June 1987), FAR 52.227­19 (June 1987), or DFARS 52.227-7013 (c)(1)(ii) (June 1988), as
applicable. Contractor/Manufacturer is Lotus Development
Corporation, 55 Cambridge Pkwy., Cambridge, MA 02142.

In no event will Lotus be liable for

Some states

Chapter 3: Reference page 67

Index

A

Activating Mail 6
Address

mail message 11

B

Blind Carbon Copy

13

defining 14

C

Call Waiting

disabling 39

Calling Card

use in phone

settings 40
Confirm Delivery 13
Confirm Read 13
Connecting

service templates

42

to server or ISP 41
Connection Type 43
CSLIP 42

D

Date

in message list 21

Deleted

messages in folder

33

purging messages

34

Deleting

messages 32
service templates

50
DNS 44
Draft Messages 18

E

Editing Unsent

Messages 17

F

File

messages 19

Filter

defining custom 26
high priority 28
ignoring messages

25

mail option 24
truncating

messages 29
Folders 20

page 68 PalmPilot Professional Handbook

H

Header Information

8

High Priority

message filter 28

HotSync

filtering options 24
options 23

I

Idle Timeout 46
Inbox 20
Internet Gateway 5
IP Address 42

automatic setting

45

L

Local HotSync 24
Login Script 47

M

Mail

activating 3, 6
address lookup 11
custom filter

settings 26

deleting messages

32

desktop

configuration 2
draft messages 18
edit unsent

messages 17
features 1
filing messages 19
filtering options 24
folders 20
HotSync options 23
internet gateway 5
menu commands

30
message list

options 20
messages 7
password 4
postoffice 4
profile 3
purge messages 34
selecting

application 3
sending messages

17
show date 21
synchronizing 6
user name 4

Menu Commands

for mail 30
for network 49

Index page 69

Messages 7

address lookup 11
bcc 13
confirm delivery

13
confirm read 13
confirmations 16
creating 9
deleting 32
draft 18
editing unsent 17
filing 19
font size 8
header

information 8
in deleted folder

33
list options 20
priority 13
purging deleted 34
sending 17
show date 21
signature 13
sorting 22
truncating 29

N

Network

connecting 41
connection type 43
idle timeout 46
login script 47

menu commands

49
password 37
phone settings 38
preferences 35
primary DNS 44
secondary DNS 44
selecting service

36
user name 36

New

messages 9

O

Outbox 20

P

PalmPilot Desktop

configuring mail 2

Password 4

for network 37

Phone Settings 38

call waiting 39
using calling card

40

Postoffice 4
PPP 42
Preferences

network settings

35

Primary DNS 44

page 70 PalmPilot Professional Handbook

Priority 13

setting 14
Profile 3
Purge

deleted messages

34

message list 22

T

Truncate 29

U

R

Remote HotSync 24

S

Secondary DNS 44
Selecting

application for

mail 3

Sending Messages

17

Service

selecting for

network 36

Service Templates

42
deleting 50
details 42

Show Date 21
Signature 13

adding 15

Size

message font 8

SLIP 42
Sort

User Name 4

for ISP 36

Index page 71