THESE INSTRUCTIONS ARE TO REMAIN
WITH THE HOMEOWNER
SAFETY NOTICE
SERIAL #
If this stove is not properly
installed, a house fire may
result. For your safety, follow
the installation instructions.
Contact local building or fire
officials about restrictions
and installation inspection
requirements in you area.
Meets the Environmental Protection
Agency's 2020 Particulate Emission
Standards (Cordwood).
INSTALLATION
AND OPERATING
INSTRUCTIONS
Model:
NEO 2.5 INSERT LE
Visit www.pacificenergy.net for the most recent version of this manual
221119-28 NEO 2.5 INSERT LE 100003382-50
HOT GLASS WILL CAUSE
BURNS.
DO NOT TOUCH GLASS UNTIL
COOLED.
NEVER ALLOW CHILDREN TO
TOUCH GLASS.
!
WARNING
Table of Contents
Contents
Table of Contents ....................................................................... 2
WARNING: this product can expose you to chemicals including
ceramic bers, which are known to the state of California to cause
cancer, and to carbon monoxide, which is known to the state
of California to cause birth defects or other reproductive harm.
For more information go to www.p65warnings.ca.gov.
This warning is applicable to all
PACIFIC ENERGY FIREPLACE PRODUCTS
PLEASE SAVE THESE INSTRUCTIONS
NOTE: WE STRONGLY RECOMMEND THAT SMOKE AND CARBON MONOXIDE DETECTORS BE INSTALLED IN
THE AREA WHERE THE HEATER IS TO BE INSTALLED.
If smoke detectors have been previously installed, you may notice that they are operating more frequently. This may be
due to curing of stove paint or fumes caused by accidentally leaving the re door open. Do not disconnect the detectors.
SAFETY NOTICE: If this stove is not properly installed, a house fire may result. For your safety, follow the
installation instructions. Contact local building or fire officials about restrictions and installation inspection
requirements in you area.
Please read this entire manual before you install and use your new room heater. Failure to follow instructions may result
in property damage, bodily injury, or even death.
Experience will give you the right settings for proper combustion and efcient burning. Remember the correct air inlet
setting is affected by variables such as type of wood, outside temperature, chimney size and weather conditions. With
practice, you will become procient in operating your heater and will obtain the performance for which it was designed.
100003382
2
NEO 2.5 INSERT LE_221119-28
Rating Label
This heater meets the 2020 U.S. Environmental Protection Agency's Cordwood emission limits for
wood heaters sold after May 15, 2020 using ASTM 3053. Under specific test conditions this heater has
been shown to deliver heat at rates ranging from 15,850 to 59,850 Btu/hr.
MODEL / MODÈLE:
LISTED SOLID WOOD FUEL FIREPLACE INSERT / APPAREIL DU TYPE INSERTION DE COMBUSTIBLE SOLIDE DE CHEMINÉE
CERTIFIED FOR USE IN CANADA AND U.S.A.
CERTIFIED TO / CERTIFIÉ POUR:ULCS628-93(R2016) / UL1482 (2011)
Refer to Intertek’s Directory of Building Products for detailed information
MINIMUM CLEARANCE TO COMBUSTIBLES / DÉGAGEMENT MINIMUM AUX COMBUSTIBLES
MEASURED FROM SIDE OF DOOR/ MESURÉ DU COTE DE LA PORTE
A) ADJACENT SIDEWALL / PAROI LATÉRALE ADJACENTE 380 MM / 15 In
B) SIDE FACING / REVÊTEMENT LATÉRAL MANTEL / MANTEAU 295 MM / 11 1/2 In
MEASURED FROM INSERT SURROUND BROW
C) TOP FACING / REVÊTEMENT SUPÉRIEUR 405 MM / 16 In
D) MANTEL 405 MM / 16 In
E) EMBER PROTECTION - FIRING SIDE / EPREUVE DU FEU, CANADA 457 MM / 18 In
FIRING SIDE, U.S.A. 405 MM / 16 In
F) EMBER PROTECTION - SIDES / AUTRES CÔTÉS. 200 MM / 8 In
INSTALL ONLY ON A NON-COMBUSTIBLE HEARTH UNDER THE UNIT, EXTENDING A DISTANCE OF 16IN
/ 406MM IN FRONT OF THE FIREPLACE OPENING FACE. TYPE 1 FLOOR PROTECTION APPROVED TO
UL1618, MINIMUM 20GA STEEL MUST BE USED ADJACENT TO THE HEARTH// INSTALLER UNIQUEMENT
SUR UN COEUR NON COMBUSTIBLE SOUS L’APPAREIL, S’ÉTENDANT À UNE DISTANCE DE 16po / 406mm
DEVANT LE FACE D’OUVERTURE DU FOYER.
• INSTALL AND USE ONLY IN ACCORDANCE WITH PACIFIC ENERGY’S INSTALLATION AND
OPERATING INSTRUCTIONS.
• CONTACT LOCAL BUILDING OR FIRE OFFICIALS ABOUT CODES, RESTRICTIONS AND
INSTALLATION INSPECTION IN YOUR AREA.
• INSTALL AND USE ONLY IN MASONRY OR FACTORY BUILT FIREPLACE.
• DO NOT CONNECT THIS UNIT TO A CHIMNEY FLUE SERVING ANOTHER APPLIANCE.
• COMPONENTS REQUIRED FOR INSTALLATION : FULL FLUE LINER CONFORMING TO CAN/
ULC-S635 OR CAN/ULC-S640. IN U.S.A. FLUE LINER CONFORMING TO UL-1777 OR DIRECT
FLUE CONNECTION ASSEMBLY.
• ELECTRICAL RATING 115V, 60HZ, 1.2 AMP. ROUTE POWER CORD AWAY FROM UNIT.
• DANGER: RISK OF ELECTRICAL SHOCK. DISCONNECT POWER BEFORE SERVICING UNIT.
• FOR USE WITH SOLID FUEL (CORDWOOD) ONLY. BURNING OTHER MATERIALS MAY CAUSE
DAMAGE TO STOVE OR HOME.
• DO NOT USE A GRATE OR ELEVATE FIRE - BUILD WOOD FIRE DIRECTLY ON HEARTH.
• OPERATE ONLY WITH FEED DOOR CLOSED. OPEN TO FEED FIRE ONLY. REPLACE GLASS
ONLY WITH CERAMIC GLASS.
• INSPECT AND CLEAN CHIMNEY FREQUENTLY. UNDER CERTAIN CONDITIONS OF USE,
CREOSOTE BUILDUP MAY OCCUR RAPIDLY.
• THIS WOOD HEATER NEEDS PERIODIC INSPECTION AND REPAIR FOR PROPER OPERATION.
• CONSULT THE OWNER’S MANUAL FOR FURTHER INFORMATION.
• IT IS AGAINST FEDERAL REGULATIONS TO OPERATE THIS WOOD HEATER IN A MANNER
INCONSISTENT WITH THE OPERATING INSTRUCTIONS IN THE OWNER’S MANUAL
U.S. ENVIRONMENTAL PROTECTION AGENCY.
Certied to comply with 2020 Cordwood particulate
emission standards, Tested to ASTM E3053
2.0 g/hr
221019 NEO 2.5 INSERT LE 100003739
NEO 2.5 INSERT LE
.
• INSTALLEZ ET UTILISEZ SELON LES INSTRUCTIONS D’INSTALLATION ET D’UTILISATION DE
PACIFIC ENERGY.
• CONTACTEZ LES AGENTS LOCAUX DU CODE DU BÂTIMENT OU DU SERVICE-INCENDIE,
CONCERNANT LES CODES, RESTRICTIONS ET EXIGENCES D’INSPECTION D’INSTALLATION
DE VOTRE RÉGION.
• INSTALLEZ ET UTILISEZ SEULEMENT DANS UN FOYER PRÉFABRIQUÉ OU EN
MAÇONNERIE. NE RACCORDEZ PAS CET APPAREIL À UN CONDUIT DE CHEMINÉE
DESSERVANT UN AUTRE APPAREIL.
• COMPOSANTS REQUIS POUR L’INSTALLATION : GAINE DE CHEMINÉE COMPLÈTE
CONFORME À CAN/ULC-S635 OU CAN/ULC-S640.
• ALIMENTATION ÉLECTRIQUE : 115 V, 60 HZ, 1.2 AMP. ÉLOIGNEZ LE CORDON ÉLECTRIQUE
DE L’APPAREIL. DANGER : RISQUE D’ÉLECTROCUTION.
• POUR UTILISATION AVEC BOIS SOLIDE SEULEMENT. AUCUN PORTE-BÛCHES NI FEU
SURÉLEVÉ - MONTEZ LES BÛCHES DE BOIS DIRECTEMENT SUR L’ÂTRE. REMPLACEZ LA
VITRE SEULEMENT PAR UNE VITRE EN CÉRAMIQUE.
• INSPECTEZ ET NETTOYEZ LA CHEMINÉE RÉGULIÈREMENT - EN CERTAINES CONDITIONS,
DES DÉPÔTS DE CRÉOSOTE PEUVENT SE FORMER RAPIDEMENT.
• UTILISEZ CET APPAREIL SEULEMENT AVEC LA PORTE DE CHARGEMENT FERMÉE.
OUVREZ-LA SEULEMENT POUR ALIMENTER LE FEU. CE POÊLE EST CONÇU UNIQUEMENT
POUR BRÛLER DU BOIS DE CORDE. BRÛLER D’AUTRES MATÉRIAUX PEUT ENDOMMAGER
LE POÊLE OU LE BÂTIMENT.
• COUPEZ L’ALIMENTATION ÉLECTRIQUE AVANT
TOUT TRAVAIL D’ENTRETIEN SUR L’APPAREIL.
MADE IN CANADA
MANUFACTURED BY:
PACIFIC ENERGY FIREPLACE PRODUCTS LTD.
2975 ALLENBY RD., DUNCAN, BC V9L 6V8
ADJACENT SIDE WALL
D
A
CLEARANCE TO COMBUSTIBLES
C# 4001507
C
B
F
DATE OF MANUFACTURE
F
E
1 Weighted Average Lower Heating Value (LHV) efciency as
Efficiency and BTU Output
tested using CSA B415 Performance testing of solid-fuelburning heating appliances. LHV assumes the moisture is
EPA Certied Emissions2.0 grams per hour
LHV Tested Efciency 178%
HHV Tested Efciency 272%
EPA BTU Output 315,845 to 59.861 BTU/hr.
Maximum Wood Length18 inches
Ideal Wood Length 17 inches
FuelSeasoned Cord wood
already in a vapour state so there is no loss of energy
2 Weighted Average Higher Heating Value (HHV) efciency
as tested using CSA B415 Performance testing of solid-fuelburning heating appliances. HHV includes the energy required
to vaporize the water in the fuel
3 The range of BTU outputs is based on efciency using
CSA B415 Performance testing of solid-fuel-burning heating
appliances and burn rates from the low and high EPA tests
using Douglas Fir dimensional lumber.
Experience will give you the right settings for proper combustion and efcient burning. Remember the correct
air inlet setting is affected by variables such as type of wood, outside temperature, chimney size and weather
conditions. With practice, you will become procient in operating your heater and will obtain the performance
for which it was designed.
NEO 2.5 INSERT LE_221119-28
3
100003382
Safety
CAUTION: Never use gasoline, gasoline type lantern fuel, kerosene, charcoal lighter fluid or similar
liquids to start or “freshen up” a fire in this heater. Keep all such liquids well away from the heater
while it is in use.
Instruct all members of your family on the safe operation of the heater. Ensure they have enough
knowledge of the entire system if they are expected to operate it. Stress the section on chimney fires
and the importance of following the steps outlined “In Case of Chimney Fire”.
Chimney Smoke and Creosote Formation
When wood is burned slowly, it produces tar and other organic vapors, which combine with expelled moisture
to form creosote. The creosote vapors condense in the relatively cool chimney ue of a slow burning re. As
a result, creosote residue accumulates on the ue lining. When ignited, this creosote makes an extremely hot
re. The chimney connector and chimney should be inspected periodically (at least once every two months)
during the heating season to determine if a creosote buildup has occurred. If creosote has accumulated (3
mm. or more), it should be removed to reduce the risk of a chimney re.
1. Highest smoke densities and emissions occur when a large amount of wood is added to a bed of hot
coals and the air inlet is closed. The heated wood generates smoke, but without ample air, the smoke
cannot burn. Smoke-free, clean burning requires small fuel loads, two or three logs at a time or 1/4 to 1/2
of fuel load and leaving the air inlet relatively wide open, especially during the rst 10 to 30 minutes after
each loading, when most of the smoke generating reactions are occurring. After 30 minutes or so, the air
inlet can be turned down substantially without excessive smoke generation. Wood coals create very little
creosote-producing smoke.
2. The cooler the surface over which the wood smoke is passing, the more creosote will be condensed.
Wet or green wood contributes signicantly to creosote formation as the excess moisture that is boiled
off cools the re, making it difcult for the tars and gases to ignite, thus creating dense smoke and poor
combustion. This moisture-laden smoke cools the chimney, compounding the problem by offering the
smoke the ideal place to condense.
In summary, a certain amount of creosote is inevitable. Regular inspection and cleaning is the solution. The
use of dry, seasoned wood and ample combustion air will help to minimize annoying smoke emissions and
creosote buildup.
Chimney Fires
The dangerous side effect of excessive creosote buildup is a chimney re. This causes much higher than
normal temperatures in the chimney and on its exterior surfaces. Temperatures inside the chimney can
exceed 2000°F (1100°C). Ignition of nearby or touching combustible material is more likely during a chimney
re. Proper clearances are critical to prevent damage during such a re.
Chimney res are easy to detect; they usually involve one or more of the following:
• Flames and sparks shooting out of the top of the chimney
• A roaring sound
• Vibration of the chimney
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NEO 2.5 INSERT LE_221119-28
To Avoid a Chimney Fire
1. Burn wood cleanly. Do not burn wet wood or turn down the unit too quickly after loading.
2. Do not let creosote build up to a point where a chimney re is possible.
3. Do not have res in the heater that may ignite chimney res. These are excessively hot res, such as when
burning household trash, cardboard, Christmas tree limbs, or even ordinary fuel wood; (e.g. with a full load
on a hot bed of coals and with the air inlet wide open for more time than is needed to completely char a
fresh fuel load.)
4. The Chimney and connector pipe should be inspected /cleaned periodically.
In Case of a Chimney Fire
1. Prepare to evacuate to ensure everyone’s safety. Have a well understood plan of action for evacuation.
Have a place outside where everyone is to meet.
2. Close air inlet on stove.
3. Call local re department. Have a re extinguisher handy. Contact your local municipal or provincial re
authority for further information on how to handle a chimney re. It is most important that you have a
clearly understood plan on how to handle a chimney re.
4. After the chimney re is out, the chimney must be cleaned and checked for stress and cracks before
starting another re. Also check combustibles around the chimney and the roof.
• The services of a certied installer/Chimney Sweep (from one of the associations listed below), is strongly
recommended to inspect and service your Chimney system
NFI (National Fireplace Institute®) in the United States,
CSIA (Chimney Safety Institute of America) in the United States and Canada,
WETT (Wood Energy Technology Transfer) in Canada or
APC (Association des Professionnels du Chauffage) in Quebec
Curing of the Paint Finish
To achieve the best nish, the paint on your stove must be baked on. When burning your stove for the rst
2-3 times it is very important that the room be well ventilated. Open all windows and doors. Smoke and fumes
caused by the curing process may cause discomfort to some individuals. Follow the proceedures on the
information sheet included with your stove from STOVE BRIGHT (Forrest Paint).
WARNING: Never use chemicals or any other volatile liquid to start a fire. Do not burn garbage, or
flammable fluids such as gasoline, naptha, or engine oil.
NEO 2.5 INSERT LE_221119-28
5
100003382
Operation
CAUTION: Hot while in operation. Keep children, clothing and furniture away. Contact may cause
skin burns.
WARNING: Always keep loading door closed when burning. This heater is not designed for open door
burning.
WARNING: No alteration or modification of the combustion air control assembly is permitted. Any
tampering will void warranty and could be very hazardous.
WARNING: Do not use grates or andirons to elevate the fuel. Burn directly on the fire bricks. Replace
broken or missing bricks. Failure to do so may create a hazardous condition.
Wood Selection
This heater is designed to burn natural wood only. Higher efciency and lower emissions generally result
when burning air-dried seasoned hardwoods, as compared to softwoods or to green or freshly cut
hardwoods.
Wood should be properly air dried (seasoned) for six months or more. Wet or undried wood will cause
the fire to smoulder and produce large amounts of smoke and creosote. Wet wood also produces very
little heat and tends to go out often. Wood should be stored under cover away from open flame or
heat sources.
DO NOT BURN :
• Salt water wood *• Treated wood
• Wet or green wood• Coal/charcoal
• Garbage*• Solvents
• Lawn clippings/yard waste• Unseasoned wood
• Railroad ties• Manure or animal remains
• Materials containing rubber, including tires• Materials containing plastic
• Construction or demolition debris• Materials containing asbestos
• Waste petroleum products, paints, paint
thinners, or asphalt products
* These materials contain chlorides which will rapidly destroy metal surfaces and void warranty.
Burning these materials may result in the release of toxic fumes or render the heater ineffective and cause
smoke.
Do not burn anything but wood. Other fuels, e.g. Charcoal, can produce large amounts of carbon monoxide, a tasteless, odourless gas that can kill. Under no circumstances should you attempt to barbecue in this
heater.
The prohibition against burning these materials does not prohibit the use of re starters made from paper,
cardboard, saw dust, wax and similar substances for the purpose of starting a re in an affected wood heater.
• Paper products, cardboard, plywood, or
particleboard.
How to Test Your Wood
Add a large piece of wood to the stove when it has a good large bed of coals. It is dry if it is burning on more
than one side within one minute. It is damp if it turns black and lights within three minutes. If it sizzles, hisses
and blackens without igniting in ve minutes it is too wet and should not be burnt.
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NEO 2.5 INSERT LE_221119-28
Lighting a re
WARNING: Never use chemicals or any other volatile liquid to start a fire.
1. Adjust air control to “High” position (all the way to the left) and open door.
2. Place crumpled newspaper in the centre of the heater and crisscross with several pieces of dry kindling.
Add a few small pieces of dry wood on top.
3. Ignite the paper and leave the door ajar approximately 1/2”(13mm) - 1”(25mm) until the wood kindling is
fully engulfed in ame.
4. After the kindling is fully engulfed add a few small logs. Close door.
5. Begin normal operation after a good coal base exists and wood has charred.
Normal Operation
WARNING: This wood heater has a manufacturer-set minimum low burn rate that must not be altered.
It is against federal regulations to alter this setting or otherwise operate this wood heater in a manner
inconsistent with the operating instructions in this manual.
1. Set air control to a desired setting. If smoke pours down across the glass (waterfall effect) this indicates
you have shut the control down too soon or you are using too low a setting. The wide range control panel
makes nding the desired setting for your application easy. As every home’s heating needs vary (i.e.
Insulation, windows, climate, etc.) The proper setting can only be found by trial and error and should be
noted for future burns.
2. To refuel, adjust air control to high, and give the re time to brighten. Open the door slowly, this will
prevent back pufng.
3. Use wood of different shape, diameter and length (up to 18”(457mm)). Load your wood endwise and try
to place the logs so that the air can ow between them. Always use dry wood.
4. Do not load fuel to a height or in such a manner that would be hazardous when opening the door.
5. For extended or overnight burns, unsplit logs are preferred. Remember to char the wood completely on
maximum setting before adjusting air control for overnight burn.
• Burn wood only, dry and well seasoned. The denser or heavier the wood when dry, the greater its heat
value. This is why hardwoods are generally preferred. Green or wet wood will cause a rapid buildup of
creosote. If you feel it is necessary to burn wet or unseasoned wood, do so only with the air inlet set
open enough to maintain a good strong re and fairly high chimney temperatures. Do not attempt to burn
overnight using green wood or wet wood. Wet wood can cause up to 25% drop in heater output, as well
as contributing signicantly to creosote buildup.
DO NOT OVER FIRE THIS HEATER: Attempts to achieve heat output rates that exceed heater design
specifications can result in permanent damage to the heater and chimney. A glowing red, top or vent
pipe are indications of over ring. Failure to rectify an over ring condition can be hazardous and may void
the manufacturer’s warranty.
NEO 2.5 INSERT LE_221119-28
7
100003382
Restarting After Extended or Overnight Burns
1. Open door and rake hot embers towards the front of the heater. Add a couple of dry, split logs on top of
embers, close door.
2. Adjust air control to high and in just a few minutes, logs should begin burning.
3. After wood has charred, reset air control to desired setting.
4. To achieve maximum ring rate, set control to high “H”. Do not use this setting other than for starting or
preheating fresh fuel loads.
Proper Draft
1. Draft is the force which moves air from the appliance up through the chimney. The amount of draft in your
chimney depends on the length of the chimney, local geography, nearby obstructions and other factors.
2. Too much draft may cause excessive temperatures in the appliance. An uncontrollable burn or a glowing
red stove part or chimney indicates excessive draft.
3. Inadequate draft may cause back pufng into the room and plugging of the chimney. Smoke leaking into
the room through appliance and chimney connector joints indicates inadequate draft.
Remember the correct air inlet setting is affected by variables such as type of wood, outside temperature,
chimney size and weather conditions.
Ash Removal
Caution: Ashes are to be removed only when the heater is cold. Whenever ashes get 3”(76mm) to 4”(102mm)
deep in your rebox, and when re has burned down and cooled, remove excess ashes. Leave an ash bed
approximately 1” (25 mm) deep on the rebox bottom to help maintain a hot charcoal bed.
Disposal of Ashes
Ashes should be placed in a metal container with a tight tting lid. The closed container of ashes should
be placed on a non-combustible oor or on the ground, well away from all combustible materials, pending
nal disposal. If the ashes are disposed of by burial in soil or otherwise locally dispersed, they should be
retained in closed container until all cinders have thoroughly cooled. Other waste should not be placed in this
container.
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NEO 2.5 INSERT LE_221119-28
Maintenance
WARNING: Never use chemicals or any other volatile liquid to start a fire. Do not burn garbage, or
flammable fluids such as gasoline, naptha, or engine oil.
WARNING: ONLY USE MATERIALS SUPPLIED BY MANUFACTURER WHEN DOING MAINTENANCE OR
REPLACEMENTS.
1. If glass becomes darkened through slow burning or poor wood, it can readily be cleaned with replace
glass cleaner when stove is cold. Never scrape with an object that might scratch the glass. The type and
amount of deposit on the glass is a good indication of the ue pipe and chimney buildup. A light brown
dusty deposit that is easily wiped off usually indicates good combustion and dry, well-seasoned wood and
therefore relatively clean pipes and chimney. On the other hand, a black greasy deposit that is difcult to
remove is a result of wet and green wood and too slow a burning rate. This heavy deposit is building up
at least as quickly in the chimney.
2. DOOR GASKETS - The gasket used by Pacic Energy (3/4”(19mm) High density berglass rope) requires
only light pressure to seal. This will prolong seal life. It is important that the door seal be maintained in
good condition. Periodically inspect seals and replace if necessary. Follow the instructions included in the
kit, available from your nearest Pacic Energy dealer. See
3. DOOR GLASS - Do not slam loading door or otherwise impact glass. When closing door, make sure that
no logs protrude to impact the glass. If the glass gets cracked or broken, it must be replaced before using
the stove. Replacement glass can be obtained from your dealer. Use 18”(457mm) x 10-1/4”(260mm) x 5
mm. Ceramic glass only. See
Replacement Parts
List. Do not substitute with any other type of Glass.
Replacement Parts
List
• To remove broken glass, undo the four retaining screws and remove clamps and frame, noting position for
re-assembly. Remove all particles of glass . Be careful as they are very sharp. Install new glass complete
with gasket. Replace frame, clamps and screws.
CAUTION:
- Do not overtighten, tighten screws very carefully
- Do not clean glass when hot
- Do not use abrasive cleaners on glass
4. The area where boost combustion air enters the rebox must be kept clear of excessive ash buildup
which will block air ow. This area is at the front of the rebox.
5. Do not store wood within heater installation clearances, or within the space required for fuel loading
and ash removal. Keep the area around the heater clean and free of loose combustibles, furniture,
newspapers, etc.
6. Establish a routine for the fuel, wood burning and ring technique. Check daily for creosote buildup until
experience shows how often you need to clean to be safe.
7. Be aware that the hotter the re, the less creosote is deposited. Weekly cleaning may be necessary in
mild weather, even though monthly cleaning is usually enough in the coldest months when burning rates
are higher. When wood is burned slowly, it produces tar and other organic vapours, which combine with
expelled
NEO 2.5 INSERT LE_221119-28
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