Pacific energy neo 1.2, neo 1.2 short Installation Manual
IMPORTANT:
THESE INSTRUCTIONS ARE TO
REMAIN WITH THE HOMEOWNER
INSTALLATION
& OPERATING
INSTRUCTIONS
SERIAL #
SAFETY NOTICE
If this stove is not properly installed, a
house fire may result. For your safety,
follow the installation instructions.
Contact local building or fire officials
about restrictions and installation,
inspection requirements in your area.
EUROPE - ENGLISH
MODELS:
NEO 1.2
NEO 1.2 Short
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Table of Contents
Contents
Table of Contents ............................................................2
Approvals ........................................................................ 3
Safety .............................................................................. 4
Chimney Fires ........................................................... 4
In the Event of a Chimney Fire .................................. 4
Avoiding a Chimney Fire ...........................................4
WARNING NOTE ....................................................... 5
Important Notes ........................................................ 5
Operation ......................................................................... 6
Recommended Fuel / Wood Selection .....................6
DO NOT BURN : ....................................................... 6
How to Test Your Wood ............................................. 7
Lighting a Fire ............................................................ 7
Curing of the Paint Finish .......................................... 7
Normal Operation ...................................................... 7
Restarting from Hot Embers ..................................... 8
Over Firing/Overloading ............................................ 8
Proper Draft ............................................................... 8
De-Ashing ................................................................. 8
Disposal of Ashes ..................................................... 8
Maintenance Checks ....................................................... 9
Weekly: ...................................................................... 9
Monthly: .................................................................... 9
When Cleaning the Chimney System: ....................... 9
Blower: ...................................................................... 9
Maintenance Continued; ........................................... 9
Bafe Removal ....................................................... 11
Troubleshooting ............................................................. 11
Warranty Information ..................................................... 12
LTD Lifetime Coverage (15 years) ........................... 12
3 Year Comprehensive ............................................ 12
Conditions .............................................................. 12
For wood products ................................................. 12
Porcelain ................................................................ 12
Glass ....................................................................... 12
Plating .................................................................... 12
Exclusions .............................................................. 12
Installation Instructions
Stove Dimensions ......................................................... 13
NE12.24 Dimensions ............................................... 13
NE12.32 Dimensions ............................................... 13
Assembly ....................................................................... 14
Removing stove from crate ....................................... 4
Side Panel Installation ............................................. 14
Installation ..................................................................... 16
Health and safety precautions ................................ 16
Clearances .............................................................. 16
Important warning ................................................... 17
Hearth ............................................................................ 17
Chimney and Connector ................................................. 18
Connection to chimney ........................................... 18
Chimney .................................................................. 18
Combustion Air Supply .................................................. 19
Outside air supply .................................................. 19
Room air supply ..................................................... 19
Commissioning and Handover ...................................... 20
Optional Blower ............................................................. 20
Blower Operation .................................................... 20
NEO 1.2 Firebrick Installation Instructions .................... 23
Replacement Parts - NEO 1.2 ....................................... 24
Rating Label .................................................................. 25
PLEASE SAVE THESE INSTRUCTIONS
This manual describes the installation and operation of the Pacific Energy, NEO 1.2/NEO 1.2 Short Freestanding
wood heater.
SAFETY NOTICE: If this stove is not properly installed, a house fire may result. For your safety, follow the installation instructions. Contact local building or fire officials about restrictions and installation inspection requirements in you area.
In the U.K follow the current issue of British Standard BS 8303, Code of Practice for installation of domestic heating and cooking appliances burning solid mineral fuel, Building Regulations, Local Authority Bylaws and other
specifications/regulations as they effect the installation of this appliance.
Please read this entire manual before you install and use your new room heater. Failure to follow instructions may result
in property damage, bodily injury, or even death.
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Approvals
The Alderlea 1.2 has been tested to conform to EN 13240:2002/A2:2005
The rating label is located on the back of your stove. A copy of the general label is located on page 26 of this manual.
Performance details can be found on the label on page 26.
UK - The Clean Air Act 1993 and Smoke Control Areas.
Under the Clean Air Act local authorities may declare the whole or part of the district of the authority to be a smoke control area. It
is an offence to omit smoke from a chimney of a building, form a furnace or from any xed boiler if located in a designated smoke
control area. It is also an offence to acquire an "unauthorised fuel" for use within a smoke control area unless it is used in an "exempt"
appliance (exempted from the controls which generally apply in the smoke control area).
In England appliances are exempted by publication on a list by the Secretaryof State in accordance with changes made under section
20 and 21 of the Clean Air Act 1993 by section 15 of the Deregulation Act2015. Similarly in Scotland appliances are exempted by
publication on a list by Scottish Ministers under section 50 of the Regulatory Reform (Scotland) Act 2014.
In Wales and Northern Ireland these are authorised by regulations made by Welsh Ministers and by the Department of the Environment
respectively.
Further Information on the requirements of the Clean Air Act can be found here:
http://www.gov.uk/smoke-control-area-rules
Your local authority is responsible for implementing the Clean Air Act 1993 including designation and supervision of smoke control
areas and you can contact them for details of Clean Air Act requirements.
The NEO 1.2 and NEO 1.2 Short have been recommended for use in Smoke
Control Areas when burning seasoned cord wood.
HETAS Ltd Approval;
These appliances have been approved by HETAS Ltd as an intermittent operating appliance for burning wood logs only.
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Safety
Chimney Fires
The result of excessive creosote buildup is a chimney re. Chimney res are dangerous. Chimney inside temperatures can
exceed 1100°C. This causes much higher than normal temperatures in the chimney and on its exterior surfaces. Thus
ignition of nearby or touching combustible material is more likely during a chimney re. Proper clearances are critical
during such a re.
Chimney res are easy to detect; they usually involve one or more of the following:
• Flames and sparks shooting out of the top of the chimney.
• A roaring sound and/or a Vibration of the chimney.
In the Event of a Chimney Fire
1. If the chimney is thoroughly and regularly swept, chimney res should not occur. However, if a chimney re does
occur turn off the stove immediately and isolate the mains electricity supply (if applicable), and tightly close the
doors of the stove. This should cause the chimney re to go out. I
2. f the chimney re does not go out when the above action is taken then the re brigade should be called immediately.
Prepare to evacuate to ensure everyone's safety. Have a well understood plan of action for evacuation. Have a place
outside where everyone is to meet.
3. Do not relight the stove until the chimney and ueway have been cleaned and examined by a professional. Close air
inlet on stove. Also check combustibles around the chimney and the roof.
Avoiding a Chimney Fire
There are two ways to avoid chimney res:
1) Chimney cleaning
The chimney should be swept at least twice a year. It is important that the ue connection and chimney are swept prior
to lighting up after a prolonged shutdown period.
If the stove is tted in place of an open re then the chimney will require sweeping after a month of continuous operation. This is a precaution to ensure that any “softer” deposits left from the open re usage have not been loosened by the
higher ue temperatures generated by the closed stove. In situations where it is not possible to sweep through the stove
the installer will have provided alternative means, such as a soot door. After sweeping the chimney the stove ue outlet
and the ue pipe connecting the stove to the chimney must be cleaned with a ue brush.
2) Operation
Do not have res in the stove that may lead to, or ignite chimney res. DO NOT burn wet wood the excessive moisture
and lower chimney temperatures can greatly increase creosote. DO NOT burn excessively hot ash res, such as when
burning household trash, cardboard, Christmas tree limbs,
NOTE: SMOKE AND CARBON MONOXIDE DETECTORS MUST BE INSTALLED AS PER REGULATION
CO Alarm
Your installer should have tted a CO alarm in the same room as the appliance. If the alarm sounds unexpectedly, follow
the instructions given under “Warning Note” on next page.
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WARNING NOTE
Properly installed, operated and maintained this stove will not emit fumes into the dwelling. Occasional fumes from de
ashing and re fuelling may occur. However, persistent fume emission is potentially dangerous and must not be tolerated.
If fume emission does persist, then the following immediate action should be taken:
(a) Open doors and windows to ventilate the room and then leave the premises.
(b) Let the re go out.
(c) Check for ue or chimney blockage and clean if required
(d) Do not attempt to relight the re until the cause of the fume emission has been identied and corrected. If necessary
seek expert advice.
The most common cause of fume emission is ueway or chimney blockage. For your own safety these must be kept
clean at all times.
Important Notes
General
Before lighting the stove check with the installer that the installation work and commissioning checks described above
have been carried out correctly and that the chimney has been swept clean, is sound and free from any obstructions. As
part of the stoves’ commissioning and handover the installer should have shown you how to operate the stove correctly.
Use of reguard
When using the stove in situations where children, aged and/or inrm persons are present a reguard must be used to
prevent accidental contact with the stove. The reguard should be manufactured in accordance with BS 8423:2010.
Periods of Prolonged Non-Use
If the stove is to be left unused for a prolonged period of time then it should be given a thorough clean to remove ash
and unburned fuel residues. To enable a good ow of air through the appliance, to reduce condensation and subsequent
damage, leave the air controls fully open.
Extractor fan
There must not be an extractor fan tted in the same room as the stove as this can cause the stove to emit smoke and
fumes into the room.
Aerosol sprays
Do not use an aerosol spray on or near the stove when it is alight.
Use of operating tools
Always use the operating tools provided when handling parts likely to be hot when the stove is in use.
Permanent air vent
The stove requires a permanent and adequate air supply in order for it to operate safely and efciently.
In accordance with current Building Regulations the installer may have tted a permanent air supply vent into the room
in which the stove is installed to provide combustion air. This air vent should not under any circumstances be shut off or
sealed.
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Operation
CAUTION: Never use petrol, petrol type lantern fuel, kerosene, charcoal lighter uid or similar liquids to start or "freshen
up" a re in this stove. Keep all such liquids well away from the stove while it is in use.
CAUTION: Hot while in operation. Keep children, clothing and furniture away. Contact may cause skin burns.
This appliance must not be operated with the air controls or door left open except as directed in ths
insnstructions.
Failure to follow these instructions can cause excess smoke
Recommended Fuel / Wood Selection
This stove is designed/approved to burn natural wood only. The Maximum recommended size is 400mm x 100
mm The wood must be less than 22% moisture content.
Higher efciency and lower emissions generally result when burning air-dried seasoned hardwoods, as compared to
softwoods or to green or freshly cut hardwoods.
Wood should be properly air dried (seasoned) for six months or more. Wet or undried wood will cause the re to smoulder and produce large amounts of smoke and creosote. Wet wood also produces very little heat and tends to go out
often.
Please note that HETAS Ltd Appliance Approval only covers the use of wood logs on this appliance. HETAS Ltd Approval
does not cover the use of other fuels either alone or mixed with the recommended fuels listed above, nor does it cover instructions for the use of other fuels. The stoves have a refuelling interval of 0.75h to achieve the nominal rated output. Wood
logs should be seasoned with a moisture content of around 20%.
The maximum amount of fuel specied in this manual should not be exceeded, overloading can cause excess smoke.
DO NOT BURN :
• Salt water wood
• Wet or green wood
• Treated wood
• Unseasoned wood
• Coal/charcoal
• Solvents
• Railroad ties
• Garbage
Some of these materials contain chlorides which will rapidly destroy metal surfaces and void warranty.
Burning these materials may result in the release of toxic fumes or render the stove ineffective and cause excess smoke.
The prohibition against burning these materials does not prohibit the use of re starters made from paper, cardboard,
saw dust, wax and similar substances for the purpose of starting a re in an affected wood stove.
• Lawn clippings/yard waste
• Manure or animal remains
• Materials containing rubber, including tires
• Materials containing plastic
• Waste petroleum products, paints or paint thinners, or asphalt products
• Construction or demolition debris
• Materials containing asbestos
• Paper products, cardboard, plywood, or particleboard.
Do not burn anything but wood. Other fuels, eg. charcoal, can produce large amounts of carbon monoxide, a tasteless,
odorless gas that can kill. Under no circumstances should you attempt to barbecue in this stove.
WARNING: DO NOT STORE WOOD BENEATH YOUR UNIT.
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How to Test Your Wood
Add a large piece of wood to the stove when it has a large, hot bed of coals. It is dry if it is burning on more than one
side within one minute. It is damp if it turns black and lights within three minutes. If it sizzles, hisses and blackens without igniting in ve minutes it is soaked and should not be burnt
Lighting a Fire
WARNING: Never use chemicals or any other volatile liquid to start a fire.
1. Adjust air control to “High” position (all the way to the left) and open door.
2. Place crumpled newspaper in the centre of the stove and crisscross with several pieces of dry kindling. Add a few
small pieces of dry wood on top.
3. Ignite the paper and leave the door ajar approximately 13mm - 25mm until the wood kindling is fully engulfed in
ame.
4. After the kindling is fully engulfed add a few small logs. Close door.
5. Begin normal operation after a good coal base exists and wood has charred. Operate on a medium to high setting,
for up to 1 hour from cold start.
Curing of the Paint Finish
See Stove Bright user guide. When burning your stove for the rst 2-3 times it is very important that the room be well
ventilated. Open all windows and doors.
HEALTH WARNING. The smoke from the curing process displaces oxygen. Small children, elderly folks and persons
with existing breathing problems should vacate the area during the hot burn to avoid the discomfort of lost oxygen. The
smoke is primarily Carbon Dioxide, and therefore non-toxic but uncomfortable.
Normal Operation
1. Set the air control to a desired setting. If smoke pours down across the glass (waterfall effect) this indicates you have
shut the control down too soon or you are using too low a setting. The wide range control makes nding the desired
setting for your application easy. As every home's heating needs vary (ie. insulation, windows, climate, etc.) The
proper setting can only be found by trial and error and should be noted for future burns.
2. To refuel, adjust air control to “High” position(all the way to the left), and give the re time to brighten. Open the door
slowly, this will prevent back pufng or ame roll-out.
3. Use wood of different shape, diameter and length ( recommended 16"(406mm)). Load your wood and try to place the
logs so that the air can ow between them. Always use dry wood.
Do not load fuel to a height that exceeds the height of the side firebricks or in such a manner that would be hazardous when opening the door.
4. For extended burns, unsplit logs are preferred. Remember to char the wood completely on "High" setting before
adjusting air control to the "Low" setting for extended burn. Active secondary burning should be present above the
wood load. If it is not present or goes out shortly after, proper operating temperature has not been reached and the
stove needs additional warm up time.
WARNING: Always keep loading door closed when burning. This stove is not designed for open door burning.
WARNING: No alteration or modification of the combustion air control assembly is permitted. Any tampering will
void warranty and could be very hazardous.
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WARNING: Do not use grates or andirons to elevate the fuel. Burn directly on the fire bricks. Replace broken or
missing bricks. Failure to do so may create a hazardous condition.
Restarting from Hot Embers
If there is insufcient burning material in the re bed to light a new fuel charge, excessive smoke emission can occur.
Refueling must be carried out onto a sufcient quantity of embers and ash that the new charge will ignite in a reasonable
period. If there are too few embers in the re bed, add suitable kindling to prevent excessive smoke.
1. Open door and rake hot embers towards the front of the stove. Add a couple of dry, split logs on top of embers,
close door.
2. Adjust air control to high and in just a few minutes, logs should begin burning.
3. After wood has charred, reset air control to desired setting.
4. To achieve maximum ring rate, set control to “High” position (all the way to the left). Only use this setting for starting
or preheating fresh fuel loads.
Over Firing/Overloading
DO NOT OVER FIRE THIS Stove: Attempts to achieve heat output rates that exceed stove design specifications
can result in permanent damage to the stove and chimney. Failure to rectify an over firing or overloaded condition can cause excess smoke, be a fire hazard and may void the manufacturer's warranty.
Over ring can be caused by operating the unit with the door open, damage to door gaskets allowing excess air to enter
the rebox, the use of kiln dried lumber, mill ends or paper waste and prolonged or continual use on a high burn setting.
Proper Draft
Operation with the door open can cause excessive smoke. Do not operate this unit in a manner that will cause excessive
smoke.
1. Draft is the force which moves air from the appliance up through the chimney. The amount of draft in your chimney
depends on the length of the chimney, local geography, nearby obstructions and other factors.
2. Too much draft may cause excessive temperatures in the appliance. An uncontrollable burn or a glowing red stove
part or chimney indicates excessive draft.
3. Inadequate draft may cause back pufng into the room and plugging of the chimney. Smoke leaking into the room
through appliance and chimney connector joints indicates inadequate draft. This will also cause excessive smoke
De-Ashing
Caution: It is important that you empty the ash pan at regular intervals and dispose of ash in a safe and environmentally
friendly manner. Always use the operating tools provided and replace the ashpit cover correctly. Whenever ashes get
over 100 mm deep in your rebox, and when re has burned down and cooled, remove excess ashes. Ashes are to be
removed only when the stove is cold. Leave an ash bed approximately 25 mm deep on the rebox bottom to help maintain a hot charcoal bed, and fuel position for future res.
Disposal of Ashes
Ashes should be placed in a metal container with a tight tting lid. The closed container of ashes should be placed on a
non-combustible oor or on the ground, well away from all combustible materials, pending nal disposal. If the ashes are
disposed of by burial in soil or otherwise locally dispersed, they should be retained in closed container until all cinders have
thoroughly cooled. Other waste should not be placed in this container.
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Maintenance Checks
Check the following parts for damage such as cracks, excessive corrosion, burned out sections and excessive warping:
(See website for descriptions and more detail)
Some warping of the bafe is normal (up to 6mm). Replace if the bafe has permanent warping greater than this or has
signs of cracking or breakage.
Weekly:
• Firebrick - for cracking.
• Door Gasket - sagging, placement, damage.
Monthly:
• Brick rail tabs and brick rails.
• Bafe air tube in the back of the rebox.
• Back side of airwash chamber - located in the upper front of rebox.
• Bafe locking pin.
• Boost tube cover - located in centre of manifold, bottom front of rebox.
When Cleaning the Chimney System:
• Top bafe board/blanket.
• Bafe.
• Brick Rails.
• Manifold - located in bottom front of rebox.
Blower:
• The blower should be cleaned out a minimum every six months by using a vacuum on the grill openings in the back
and bottom of the blower casing to remove any dust and debris.
• Please contact your dealer if you experience any of the damage listed above. Continuing to operate your stove with
broken parts may accelerate damage to other parts and may void your warranty
Maintenance Continued;
1. Burn only dry and well seasoned cord wood. The denser or heavier the wood when dry, the greater its heat value.
This is why hardwoods are generally preferred. Green or wet wood will cause a rapid buildup of creosote. If you feel
it is necessary to burn wet or unseasoned wood, do so only with the air inlet set open enough to maintain a good
strong re and fairly high chimney temperatures. Do not attempt to burn overnight using green wood or wet wood.
Wet wood can cause up to 25% drop in stove output, as well as contributing signicantly to creosote buildup.
WARNING: Never use chemicals or any other volatile liquid to start a fire. Do not burn garbage, or flammable
fluids such as gasoline, naptha, or engine oil. We strongly recommend that smoke detectors be installed.
2. Remove ashes frequently. Embers can roll out the door and create a re hazard. Maintain a 1"(25mm) minimum ash
base.
3. If glass becomes darkened through slow burning or poor wood, it can readily be cleaned with replace glass cleaner
when stove is cold. Never scrape with an object that might scratch the glass. The type and amount of deposit
on the glass is a good indication of the ue pipe and chimney buildup. A light brown dusty deposit that is easily
wiped off usually indicates good combustion and dry, well-seasoned wood and therefore relatively clean pipes and
chimney. On the other hand, a black greasy deposit that is difcult to remove is a result of wet and green wood and
too slow a burning rate. This heavy deposit is building up at least as quickly in the chimney.
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