Pacific energy NEO 1.2 EU A Owners Manu
IMPORTANT:
THESE INSTRUCTIONS ARE TO
REMAIN WITH THE HOMEOWNER
INSTALLATION
& OPERATING
INSTRUCTIONS
SERIAL #
SAFETY NOTICE
If this stove is not properly installed, a
house fire may result. For your safety,
follow the installation instructions.
Contact local building or fire officials
about restrictions and installation,
inspection requirements in your area.
Visit www. pacificenergy.net for the most recent version of this manual
5055.600EU-A
NEO 1.2 EU-En
MODEL - NEO 1.2 EU
SERIES - A
120416-24
Table of Contents
Operator Instructions
Rating Label .................................................................... 3
Safety .............................................................................. 4
Chimney Smoke and Creosote Formation ................ 4
Chimney Fires ........................................................... 4
In the Event of a Chimney Fire .................................. 4
Avoiding a Chimney Fire ...........................................5
Operation ......................................................................... 5
Wood Selection ......................................................... 5
DO NOT BURN : ....................................................... 5
How to Test Your Wood ............................................. 6
Lighting a Fire ............................................................ 6
Curing of the Paint Finish .......................................... 6
Normal Operation ...................................................... 6
Restarting from Hot Embers ..................................... 7
Over Firing ................................................................. 7
Proper Draft ............................................................... 7
Ash Removal ............................................................. 7
Disposal of Ashes ..................................................... 7
Maintenance Checks ....................................................... 8
Weekly ....................................................................... 8
Monthly ..................................................................... 8
When Cleaning the Chimney System: ....................... 8
Blower: ...................................................................... 8
Maintenance Continued; ........................................... 8
Bafe Removal ......................................................... 9
Troubleshooting ............................................................. 10
Warranty Information ..................................................... 11
LTD Lifetime Coverage (10 years) ........................... 11
3 Year Comprehensive
Conditions .............................................................. 11
For wood products ................................................. 11
Porcelain ................................................................ 11
Glass ....................................................................... 11
Plating .................................................................... 11
Exclusions .............................................................. 11
Stove Dimensions ......................................................... 12
NE12.24 Dimensions ............................................... 12
NE12.32 Dimensions ............................................... 12
............................................ 11
Installation Instructions
Assembly ....................................................................... 13
Removing stove from crate ..................................... 13
Side Panel Installation ............................................. 13
Installation ..................................................................... 15
Clearances .............................................................. 15
Floor Protector .............................................................. 16
Chimney and Connector ......................................... 16
Installation Procedure .............................................16
Combustion Air .............................................................. 17
Outside air supply ................................................... 17
Room air supply ..................................................... 17
Optional Blower ............................................................. 18
Blower Operation .................................................... 18
NEO 1.2 Firebrick Installation Instructions .................... 21
Replacement Parts - NEO 1.2 ....................................... 22
PLEASE SAVE THESE INSTRUCTIONS
This manual describes the installation and operation of the Pacific Energy, NEO 1.2 Freestanding wood heater.
SAFETY NOTICE: If this stove is not properly installed, a house fire may result. For your safety, follow the installation instructions. Contact local building or fire officials about restrictions and installation inspection requirements in you area.
Please read this entire manual before you install and use your new room heater. Failure to follow instructions may result
in property damage, bodily injury, or even death.
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Operator Instructions
PACIFIC ENERGY FIREPLACE PRODUCTS LTD.
2975 ALLENBY RD., DUNCAN, BC, CANADA V9L 6V8
Operator Instructions
Rating Label
16
EN: 13240:2001 / A2:2005
NEO 1.2, ALDERLEA 1.2, NEOSTONE 1.2
Steel Freestanding room heater fired by
wood fuel only.
Comply with the operating
instructions.
Use only recommended fuels.
This appliance is suitable for long-term
intermittent operation.
This appliance cannot be connected to
a common chimney.
ENGLISH FRANCAIS ESPAN�OL DATA
CO Emissions
(at 13% O²)%
Particle Emissions to
13% O²
Smoke Temperature Tempèrature fumèes Temperatura humos 301 °C
Thermal output Puissance thermique Potencia térmica 5 kW
Efciency Rendiment Rendimiento 75.2%
Min. d to front combustible
materials
Min. d to side combustible
materials
Min. d to back combustible
materials
Class Classe Clase 1
Fuel Type - Wood Combustible - Bois Combustible - Madera
Chauffe en acier indépendants uniquement
de combustible de bois
Respecter les consignes d’exploitation.
Utilisez uniquement des combustibles
Cet appareil est adapté pour un fonc-
tionnement intermittent à long terme.
Cet appareil ne peut être raccordé à une
Émissions de particules à
Min. d. pour sauvegarder matéri-
aux combustibles à l’avant
Min. d. pour sauvegarder matéri-
aux combustibles à côté
Min d. pour sauvegarder matéri-
aux combustibles à côté arrière
recommandés.
cheminée commune.
Émissions de CO
(à 13% O m² )%
13% O ²
Min. d. a los materiales combus-
Min. d. a los materiales combus-
Min. d. a los materiales combus-
Calentador de acero independiente de
combustible solo de madera.
Cumplir con las instrucciones de uso.
Usar sólo los combustibles
Este aparato es adecuado para el funcio-
namiento intermitente a largo plazo.
Este aparato no puede ser conectado a
una chimenea común.
Emisiones de CO
(al 13% de O ²)%
Emisiones de partículas a
13% de O ²
tibles delanteras
tibles laterales
tibles traseras
recomendados.
0.21%
51 mg /
Nm ³
1000mm
500mm
500mm
5050.600EU240216
UK - The Clean Air Act 1993 and Smoke Control Areas.
Under the Clean Air Act local authorities may declare the whole or part of the district of the authority to be a smoke
control area. It is an offence to omit smoke from a chimney of a building, form a furnace or from any xed boiler if
located in a designated smoke control area. It is also an offence to acquire an "unauthorized fuel" for use within a smoke
control area unless it is used in an "exempt" appliance (exempted from the controls which generally apply in the smoke
control area).
The Secretary of State for Environment, Food and Rural Affairs has powers under the Act which authorise smokeless
fuels or exempt appliances for use in smoke control areas in England. In Scotland and Wales this power rests with
Ministers in the devolved administrations for those countries. Separate legislation, the Clean Air (Northern Ireland) Order
1981, applies to Northern Ireland. Therefore it is a requirement that fuels burnt or obtained for use in smoke control areas
have been authorised in Regulations and that appliances used to burn solid fuel in those areas (other than "authorised"
fuels) have been exempted by an order made and signed by the Secretary of State or Minister in the devolved
administrations.
Further Information on the requirements of the Clean Air Act can be found here: http://smokecontrol.defra.gov.uk/
Your local authority is responsible for implementing the Clean Air Act 1993 including designation and supervision of
smoke control areas and you can contact them for details of Clean Air Act requirements.
The NEO 1.2 has been recommended for use in Smoke Control Areas when
burning seasoned cord wood.
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Operator Instructions
Safety
Chimney Smoke and Creosote Formation
When wood is burned slowly, it produces tar and other organic vapours, which combine with expelled moisture to form
creosote. The creosote vapours condense in the relatively cool chimney ue of a slow burning re. As a result, creosote
residue accumulates on the ue lining. When ignited, this creosote makes an extremely hot re. The chimney connector
and chimney should be inspected periodically (at least once every two months) during the heating season to determine if
a creosote buildup has occurred. If creosote has accumulated (3 mm. or more), it should be removed to reduce the risk
of a chimney re.
1. The highest smoke densities and emissions occur when a large amount of wood is added to a bed of hot coals and
the air inlet is closed. The heated wood generates smoke, but without ample air, the smoke cannot burn. Smokefree, clean burning requires small fuel loads, two or three logs at a time or 1/4 to 1/2 of fuel load and leaving the air
inlet relatively wide open, especially during the rst 10 to 30 minutes after each loading, when most of the smoke
generating reactions are occurring. After 30 minutes or so, the air inlet can be turned down substantially without
excessive smoke generation. Wood coals create very little creosote-producing smoke.
2. The cooler the surface over which the wood smoke is passing, the more creosote will be condensed. Wet or green
wood contributes signicantly to creosote formation as the excess moisture that is boiled off cools the re, making it difcult for the tars and gases to ignite, thus creating dense smoke and poor combustion. This moisture-laden
smoke cools the chimney, compounding the problem by offering the smoke the ideal place to condense. In summary, a certain amount of creosote is inevitable and must be lived with. Regular inspection and cleaning is the solution. The use of dry, seasoned wood and ample combustion air will help to minimize annoying smoke emissions and
creosote buildup.
Chimney Fires
The result of excessive creosote buildup is a chimney re. Chimney res are dangerous. Chimney inside temperatures can
exceed 1100°C. This causes much higher than normal temperatures in the chimney and on its exterior surfaces. Thus
ignition of nearby or touching combustible material is more likely during a chimney re. Proper clearances are critical
during such a re.
Chimney res are easy to detect; they usually involve one or more of the following:
• Flames and sparks shooting out of the top of the chimney.
• A roaring sound and/or a Vibration of the chimney.
In the Event of a Chimney Fire
1. Prepare to evacuate to ensure everyone's safety. Have a well understood plan of action for evacuation. Have a place
outside where everyone is to meet.
2. Close air inlet on stove.
3. Call local re department. Have a re extinguisher handy. Contact your local municipal or provincial re authority for
further information on how to handle a chimney re. It is most important that you have a clearly understood plan on
how to handle a chimney re.
4. After the chimney re is out, the chimney must be cleaned and checked for stress and cracks before starting another
re. Also check combustibles around the chimney and the roof.
• The services of a competent or certied installer, are strongly recommended.
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Operator Instructions
Avoiding a Chimney Fire
There are two ways to avoid chimney res:
1. Do not let creosote build up to a point where a big chimney re is possible.
2. Do not have res in the stove that may ignite chimney res. These are hot res, such as when burning household
trash, cardboard, Christmas tree limbs, or even ordinary fuel wood; (e.g.. with a full load on a hot bed of coals and
with the air inlet excessively open.)
NOTE: SMOKE AND CARBON MONOXIDE DETECTORS MUST BE INSTALLED AS PER REGULATION
If smoke detectors have been previously installed, you may notice that they are operating more frequently. This may be
due to curing of stove paint or fumes caused by accidentally leaving the re door open. Do not disconnect the detectors.
Operation
CAUTION: Never use petrol, petrol type lantern fuel, kerosene, charcoal lighter uid or similar liquids to start or "freshen
up" a re in this stove. Keep all such liquids well away from the stove while it is in use.
CAUTION: Hot while in operation. Keep children, clothing and furniture away. Contact may cause skin burns.
Your PACIFIC ENERGY stove is designed for many years of trouble free operation. Over ring the appliance will shorten
the life of the product. Failure to rectify an over ring condition can be hazardous and may void the manufacturer's
warranty.
Wood Selection
This stove is designed to burn natural wood only. The Maximum recomended size is 400mm x 100mm The wood
must be less than 22% moisture content. Higher efciency and lower emissions generally result when burning air-dried
seasoned hardwoods, as compared to softwoods or to green or freshly cut hardwoods.
Wood should be properly air dried (seasoned) for six months or more. Wet or undried wood will cause the re to smoulder and produce large amounts of smoke and creosote. Wet wood also produces very little heat and tends to go out
often.
DO NOT BURN :
• Salt water wood
• Wet or green wood
• Treated wood
• Unseasoned wood
• Coal/charcoal
• Solvents
• Railroad ties
• Garbage
Some of these materials contain chlorides which will rapidly destroy metal surfaces and void warranty.
Burning these materials may result in the release of toxic fumes or render the stove ineffective and cause smoke.
• Lawn clippings/yard waste
• Manure or animal remains
• Materials containing rubber, including tires
• Materials containing plastic
• Waste petroleum products, paints or paint thinners, or asphalt products
• Construction or demolition debris
• Materials containing asbestos
• Paper products, cardboard, plywood, or particleboard.
The prohibition against burning these materials does not prohibit the use of re starters made from paper, cardboard,
saw dust, wax and similar substances for the purpose of starting a re in an affected wood stove.
Do not burn anything but wood. Other fuels, eg. charcoal, can produce large amounts of carbon monoxide, a tasteless,
odorless gas that can kill. Under no circumstances should you attempt to barbecue in this stove.
WARNING: DO NOT STORE WOOD BENEATH YOUR UNIT.
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Operator Instructions
How to Test Your Wood
Add a large piece of wood to the stove when it has a large, hot bed of coals. It is dry if it is burning on more than one
side within one minute. It is damp if it turns black and lights within three minutes. If it sizzles, hisses and blackens without igniting in ve minutes it is soaked and should not be burnt
Lighting a Fire
WARNING: Never use chemicals or any other volatile liquid to start a fire.
1. Adjust air control to “High” position (all the way to the left) and open door.
2. Place crumpled newspaper in the centre of the stove and crisscross with several pieces of dry kindling. Add a few
small pieces of dry wood on top.
3. Ignite the paper and leave the door ajar approximately 13mm - 25mm until the wood kindling is fully engulfed in
ame.
4. After the kindling is fully engulfed add a few small logs. Close door.
5. Begin normal operation after a good coal base exists and wood has charred. Operate on a medium to high setting,
for up to 1 hour from cold start.
Curing of the Paint Finish
See Stove Bright user guide. When burning your stove for the rst 2-3 times it is very important that the room be well
ventilated. Open all windows and doors.
HEALTH WARNING. The smoke from the curing process displaces oxygen. Small children, elderly folks and persons
with existing breathing problems should vacate the area during the hot burn to avoid the discomfort of lost oxygen. The
smoke is primarily Carbon Dioxide, and therefore non-toxic but uncomfortable.
Normal Operation
1. Set the air control to a desired setting. If smoke pours down across the glass (waterfall effect) this indicates you have
shut the control down too soon or you are using too low a setting. The wide range control makes nding the desired
setting for your application easy. As every home's heating needs vary (ie. insulation, windows, climate, etc.) The
proper setting can only be found by trial and error and should be noted for future burns.
2. To refuel, adjust air control to “High” position(all the way to the left), and give the re time to brighten. Open the door
slowly, this will prevent back pufng or ame roll-out.
3. Use wood of different shape, diameter and length ( recommended 16"(406mm)). Load your wood and try to place the
logs so that the air can ow between them. Always use dry wood.
4. Do not load fuel to a height that exceeds the height of the back firebricks or in such a manner that would be
hazardous when opening the door.
5. For extended burns, unsplit logs are preferred. Remember to char the wood completely on "High" setting before
adjusting air control to the "Low" setting for extended burn. Active secondary burning should be present above the
wood load. If it is not present or goes out shortly after, proper operating temperature has not been reached and the
stove needs additional warm up time.
WARNING: Always keep loading door closed when burning. This stove is not designed for open door burning.
WARNING: No alteration or modification of the combustion air control assembly is permitted. Any tampering will
void warranty and could be very hazardous.
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Operator Instructions
WARNING: Do not use grates or andirons to elevate the fuel. Burn directly on the fire bricks. Replace broken or
missing bricks. Failure to do so may create a hazardous condition.
Restarting from Hot Embers
If there is insufcient burning material in the re bed to light a new fuel charge, excessive smoke emission can occur.
Refueling must be carried out onto a sufcient quantity of embers and ash that the new charge will ignite in a reasonable
period. If there are too few embers in the re bed, add suitable kindling to prevent excessive smoke.
1. Open door and rake hot embers towards the front of the stove. Add a couple of dry, split logs on top of embers,
close door.
2. Adjust air control to high and in just a few minutes, logs should begin burning.
3. After wood has charred, reset air control to desired setting.
4. To achieve maximum ring rate, set control to “High” position (all the way to the left). Only use this setting for starting
or preheating fresh fuel loads.
Fuel over loading/Over Firing
The maximum amount of fuel specified in this manual must not be exceeded, overloading can cause excess
smoke.
DO NOT OVER FIRE THIS Stove: Attempts to achieve heat output rates that exceed stove design specifications
can result in permanent damage to the stove and chimney. Over ring can be caused by operating the unit with the
door open, damage to door gaskets allowing excess air to enter the rebox, the use of kiln dried lumber, mill ends or
paper waste and prolonged or continual use on a high burn setting.
Proper Draft
Operation with the door open can cause excessive smoke. Do not operate this unit in a manner that will cause excessive
smoke.
1. Draft is the force which moves air from the appliance up through the chimney. The amount of draft in your chimney
depends on the length of the chimney, local geography, nearby obstructions and other factors.
2. Too much draft may cause excessive temperatures in the appliance. An uncontrollable burn or a glowing red stove
part or chimney indicates excessive draft.
3. Inadequate draft may cause back pufng into the room and plugging of the chimney. Smoke leaking into the room
through appliance and chimney connector joints indicates inadequate draft. This will also cause excessive smoke
emission.
Ash Removal
Caution: Ashes are to be removed only when the stove is cold. Whenever ashes get over 100 mm deep in your rebox,
and when re has burned down and cooled, remove excess ashes. Leave an ash bed approximately 25 mm deep on the
rebox bottom to help maintain a hot charcoal bed, fuel position for future res.
Disposal of Ashes
Ashes should be placed in a metal container with a tight tting lid. The closed container of ashes should be placed on a
non-combustible oor or on the ground, well away from all combustible materials, pending nal disposal. If the ashes are
disposed of by burial in soil or otherwise locally dispersed, they should be retained in closed container until all cinders have
thoroughly cooled. Other waste should not be placed in this container.
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Operator Instructions
Maintenance Checks
Check the following parts for damage such as cracks, excessive corrosion, burned out sections and excessive warping:
(See website for descriptions and more detail)
Some warping of the bafe is normal (up to 65cm). Replace if the bafe has permanent warping greater than this or has
signs of cracking or breakage.
Weekly:
• Firebrick - for cracking.
• Door Gasket - sagging, placement, damage.
Monthly:
• Brick rail tabs and brick rails.
• Bafe air tube in the back of the rebox.
• Back side of airwash chamber - located in the upper front of rebox.
• Bafe locking pin.
• Boost tube cover - located in center of manifold, bottom front of rebox.
When Cleaning the Chimney System:
• Top bafe board/blanket.
• Bafe.
• Brick Rails.
• Manifold - located in bottom front of rebox.
Blower:
• The blower should be cleaned out a minimum every six months by using a vacuum on the grill openings in the back
and bottom of the blower casing to remove any dust and debris.
• Please contact your dealer if you experience any of the damage listed above. Continuing to operate your stove with
broken parts may accelerate damage to other parts and may void your warranty
Maintenance Continued;
1. Burn only dry and well seasoned cord wood. The denser or heavier the wood when dry, the greater its heat value.
This is why hardwoods are generally preferred. Green or wet wood will cause a rapid buildup of creosote. If you feel
it is necessary to burn wet or unseasoned wood, do so only with the air inlet set open enough to maintain a good
strong re and fairly high chimney temperatures. Do not attempt to burn overnight using green wood or wet wood.
Wet wood can cause up to 25% drop in stove output, as well as contributing signicantly to creosote buildup.
WARNING: Never use chemicals or any other volatile liquid to start a fire. Do not burn garbage, or flammable
fluids such as gasoline, naptha, or engine oil. We strongly recommend that smoke detectors be installed.
2. Remove ashes frequently. Embers can roll out the door and create a re hazard. Maintain a 1"(25mm) minimum ash
base.
3. If glass becomes darkened through slow burning or poor wood, it can readily be cleaned with replace glass cleaner
when stove is cold. Never scrape with an object that might scratch the glass. The type and amount of deposit
on the glass is a good indication of the ue pipe and chimney buildup. A light brown dusty deposit that is easily
wiped off usually indicates good combustion and dry, well-seasoned wood and therefore relatively clean pipes and
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