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Thunderbolt 3 Pro Dock
User Guide
10Gb
Ethernet
CFast
SD Card Dual 4K / Single 5K
Display Support
Dock Ejector
App
Thunderbolt 3 Windows
and Mac
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CONTENTS
Introduction
1.1 Minimum System Requirements .............................................. 1
- Mac Requirements
- PC Requirements
1.2 Package Contents ..................................................................... 1
1.3 About This Guide ....................................................................... 1
1.4 OWC Dock Ejector ..................................................................... 2
1.5 Front View .................................................................................. 2
1.6 Rear View ................................................................................... 3
Support Resources
2.1 Driver Information ..................................................................... 4
2.2 Usage Notes .............................................................................. 4
2.3 Contacting Technical Support .................................................. 4
OWC Thunderbolt 3 Pro Dock
Contents
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INTRODUCTION
1.1 Minimum System Requirements
Mac Requirements
- macOS 10.13.6 or later
- Driver required for Apple Super Drive and Keyboard
PC Requirements
- Windows 10 or later
- Driver required for 10Gb Ethernet use
Hardware Requirements
- Works with any Thunderbolt 3 equipped Mac or Windows PC
1.2 Package Contents
Thunderbolt 3 cableOWC Thunderbolt 3 Pro Dock
IMPORTANT NOTES:
- Power adapter and cable are included but not pictured.
- Mac: To enable support for the Apple Super Drive, Apple USB Keyboard, and charging for iPad
1/2/3 generation devices on the dock’s ‘high-power’ ports, please install the Dock Ejector
application for Mac. This application includes a driver that enables support for these devices
and charging functions. go.owcdigital.com/dockejector
- Windows: To enable support for 10G Ethernet you will need to install a driver
www.owcdigital.com/support/software-drivers
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Introduction
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1.3 About This Manual
The images and descriptions may vary slightly between this manual and the unit shipped. Functions
and features may change depending on the rmware version. The latest product details and warranty
information can be found on the product web page. OWC’s Limited Warranty is not transferable and
subject to limitations.
1.4 OWC Dock Ejector
This application safely ejects all drives connected to the OWC Thunderbolt 3 Pro Dock with a single click,
adding peace of mind to fast-paced mobile workows. To install this app, please follow the steps below.
1. Download the installer le: For Mac download.owcdigital.com/dockejector/mac or for Windows
download.owcdigital.com/dockejector/win
2. Launch the installer and follow the prompts. No restart is required.
3. Once the app is running an icon like the one shown below will appear in the macOS menu bar, or
System Tray on Windows.
To learn more about OWC Dock Ejector please visit: go.owcdigital.com/dockejector.
1.5 Front View
1. Power Status LED — a white light indicates the device has power and a blue light indicates an active
host link.
2. Fan Status LED — a red light here indicates the fan is OFF.
3. USB 3.1 Gen 1 port — connect bus-powered USB 3.1 Gen 1 devices here.
4. SD media slot (UHS-II) — connect SD-compatible media here.
5. CFast media slot — connect CFast media here.
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Introduction
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1.6 Rear View
1. eSATA port – connect eSATA devices here.
2. (2) USB 3.1 Gen 1 ports – connect bus-powered USB 3.1 Gen 1 devices here.
3. 10Gb Ethernet port – connect to Ethernet here.
4. Fan switch – temporarily disable fan here for silent operation.
IMPORTANT: We recommend that the device not be used continuously for more than 30 minutes with
the fan powered off. See Section 2.2 Usage Notes for details.
5. Security slot – connect a security tether here.
6. (2) Thunderbolt 3 ports – connect your Thunderbolt 3 host and any additional Thunderbolt 3 devices
here. See Section 2.2 Usage Notes for power delivery recommendations.
7. DisplayPort 1.2 – connect to a DisplayPort display here.
8. 12V DC port – connect 6-pin 12V power cable here.
2 3 4 6 7 851
Link Speed Indicator
100M / 1G / 2.5G / 5G = Green
10G = Orange
Link Activity Indicator
Flashing green = Network activity
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SUPPORT RESOURCES
2.1 Connection
1. Connect the Thunderbolt 3 Pro Dock to power using the included power supply and cable.
2. Connect the dock to a Thunderbolt 3 port on your computer using either one of the Thunderbolt ports
on the dock.
3. Connect other devices to the appropriate ports on the dock. All connected devices will be available
immediately for use on your computer.
2.2 Usage Notes
- Mac: To enable support for the Apple Super Drive, Apple USB Keyboard, and charging for iPad
1/2/3 generation devices on the dock’s ‘high-power’ ports, please install the Dock Ejector
application for Mac. This application includes a driver that enables support for these devices and
charging functions. go.owcdigital.com/dockejector
- Windows: To enable support for 10G Ethernet you will need to install a driver
www.owcdigital.com/support/software-drivers
- For the best Power Delivery (charging) performance, connect the host computer to the
Thunderbolt 3 port labeled ‘60W’. This should be sucient to charge applicable 15 inch
MacBook Pro models that come with an 87W power supply, when the dock is the only thing
connected to the host. When you have peripherals connected to both the dock and the host, it
may not charge as expected, depending on the conguration.
- This docking station does not have built-in storage.
- USB 3.1 Gen 1 ports support UASP for better performance.
- It is not possible to access data on connected drives through the Ethernet interface. The network
interface behaves like a network adapter that allows you to connect your computer to a 10G (or
other) network via Thunderbolt 3; it does not allow connected devices to function as Network
Attached Storage (NAS).
- The eSATA port supports port multiplier capabilities.
- This product was designed for use with the fan on and passed engineering tests with the fan on.
We have added a switch that can power off the fan when a low-noise environment is needed.
However, the device should be used for only short periods of time with the fan in the OFF
position. Prolonged use without the fan may cause: the device to overheat; data integrity issues;
reduced system stability; longevity issues with various electrical components. We recommend
that the device not be used continuously for more than 30 minutes with the fan in the OFF
position.
- The eSATA port and the CFast reader share a single PCIe Gen 2 lane, as do the USB ports and
the SD card reader. The maximum transfer rate for a single PCIe Gen 2 lane is about 370MB/s,
which means that any device connected to these interfaces cannot go faster than 370 MB/s and
when multiple devices are used simultaneously, the bandwidth is shared.
- The DisplayPort does not support DP++. When using a DisplayPort to HDMI adapter, make sure
to use an active adapter.
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Support Resources
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2.3 Contacting Technical Support
Phone: M–F, 8am–5pm Central Time
1.866.692.7100 (N. America)
+1.815.338.4751 (Int’l)
Chat: M–F, 8am–8pm Central Time
www.owcdigital.com/support
Email: Answered within 48 hours
www.owcdigital.com/support
Changes:
The material in this document is for information purposes only and subject to change without notice. While
reasonable efforts have been made in the preparation of this document to assure its accuracy, OWC, its
parent, partners, aliates, ocers, employees, and agents assume no liability resulting from errors or
omissions in this document, or from the use of the information contained herein. OWC reserves the right
to make changes or revisions in the product design or the product manual without reservation and without
obligation to notify any person of such revisions and changes.
FCC Statement:
Warning! Modications not authorized by the manufacturer may void the user’s authority to operate this
device.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference with radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment to an outlet on a circuit different from that to which the receiver is
connected.
Health And Safety Precautions:
- Read this user guide carefully and follow the correct procedures when setting up the device.
- Do not attempt to disassemble or modify the device. To avoid any risk of electrical shock, re,
short-circuiting or dangerous emissions, never insert any metallic object into the device. If it
appears to be malfunctioning, contact OWC technical support.
- Never expose your device to rain, or use it near water or in damp or wet conditions. Never place
objects containing liquids on the device, as they may spill into its openings. Doing so increases
the risk of electrical shock, short-circuiting, re or personal injury.
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General Use Precautions:
- To avoid damage, do not expose the device to temperatures outside the range of 5° C to 40° C
(41° F to 104° F).
- Always unplug the device from the electrical outlet if there is a risk of lightning or if it will be
unused for an extended period of time. Otherwise, there is an increased risk of electrical shock,
short-circuiting or re.
- Do not use the device near other electrical appliances such as televisions, radios or speakers.
Doing so may cause interference which will adversely affect the operation of the other products.
- Do not place objects on top of the device.
- Protect your device from excessive exposure to dust during use or storage. Dust can build up
inside the device, increasing the risk of damage or malfunction.
- For up-to-date product and warranty information, please visit the product web page.
Warranty:
The OWC Thunderbolt 3 Pro Dock has a 3 Year OWC Limited Warranty. For up-to-date product and warranty
information, please visit the product web page.
Copyrights and Trademarks:
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by
any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written consent
of OWC.
© 2019 Other World Computing, Inc. All rights reserved. OWC and the OWC logo are trademarks of New Concepts Development Corporation,
registered in the U.S. and/or other countries. Apple, Mac, mac OS, and SuperDrive are trademarks of Apple Inc., registered in the United States
and other countries. Thunderbolt and the Thunderbolt logo are trademarks of Intel Corporation in the U.S. and/or other countries. Microsoft and
Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Other marks may
be the trademark or registered trademark property of their owners.
OWCUGTB3PDK — 10/17/19
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