Overland Storage NEO S Service Manual

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Storage

Overland

NEO® S-Series Tape Library

Service Manual

January 2015

10400666-001

NEO S-Series User Guide

Overland®, Overland Storage®, ARCvault®, DynamicRAID®, GuardianOS®, NEO®, NEO Series®, PowerLoader®, Protection OS®, RAINcloud®, REO®, REO 4000®, REO

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Series trademarks of Overland Storage, Inc.

Tandberg Data StorageLoader

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BizNAS™ and QuadP ak™ are trademarks of Tandberg Data, Inc.

All other brand names or trademarks are the property of their respective owners.

The names of companies and individuals used in examples are fictitious and intended to illustrate the use of the software. Any resemblance to actual companies or individuals, whether past or present, is coincidental.

PROPRIETARY NOTICE

All information contained in or disclosed by this document is considered proprietary by Overland Storage. By accepting this material the recipient agrees that this material and the information contained therein are held in confidence and in trust and will not be used, reproduced in whole or in part, nor its contents revealed to others, except to meet the purpose for which it was delivered. It is understood that no right is conveyed to reproduce or have reproduced any item herein disclosed without express permission from Overland Storage.

Overland Storage provides this manual as is, without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Overland Storage may make improvements or c hanges in the product(s) or programs described in this manual at any time. These c hanges will be incorporated in new editions of this publication.

Overland Storage assumes no responsibility for the accuracy, completenes s, sufficiency, or usefulness of this manual, nor for any problem that might arise from the use of the information in this manual.

, AccuGuard®, AccuVault®, DPS1000 Series®, DPS1100®, DPS1200®, DPS2000®, Magnum®, QuikStation®, QuikStor®, RDX®, RDXPRO®, StorageLibrary®,

, Tandberg SecureService®, Tandberg StorageLibrary®, and VXA® are registered trademarks of Tandberg Data, Inc.

NEO S-Series User Guide

Contents

1 Introduction ................................................................................................................................... 5

Document Purpose ..................................................................................................................................... 5 1.1

Product Warranty Caution .......................................................................................................................... 5 1.2

2 General Warnings .......................................................................................................................... 6

Document Conventions: ............................................................................................................................. 6 2.1

General Product Warnings ......................................................................................................................... 6 2.2

3 Troubleshooting ............................................................................................................................ 8

Installation problems ................................................................................................................................... 8 3.1

SCSI ID .......................................................................................................................................... 8 3.1.1

SCSI host adapter installation ........................................................................................................... 8 3.1.2

LUN scanning ................................................................................................................................. 8 3.1.3

SCSI cabling ................................................................................................................................... 8 3.1.4

Termination ..................................................................................................................................... 8 3.1.5

Compatibility .................................................................................................................................. 9 3.1.6

Backup application installation.......................................................................................................... 9 3.1.7

Device driver installation .................................................................................................................. 9 3.1.8

Troubleshooting table ............................................................................................................................... 10 3.2

Removing stuck tape cartridges from the library ...................................................................................... 14 3.3

Emergency release ................................................................................................................................... 15 3.4

Upgrade the library firmware .................................................................................................................... 15 3.5

General diagnostic .................................................................................................................................... 16 3.6

1.6.1

System test .................................................................................................................................. 16

Slot-to-Slot test ............................................................................................................................ 16 3.6.1

Library verify test ......................................................................................................................... 16 3.6.2

Error codes ............................................................................................................................................... 17 3.7

1.7.4

Error messaging .......................................................................................................................... 17

Error structure ............................................................................................................................. 17 3.7.1

OCP error reporting ..................................................................................................................... 17 3.7.2

RMU error reporting .................................................................................................................... 18 3.7.3

Main error codes ......................................................................................................................... 19 3.7.4

Sub error codes related to the robotic ......................................................................................... 27 3.7.5

Sub error codes related to the library .......................................................................................... 29 3.7.6

4 Servicing ...................................................................................................................................... 30

Possible tools needed ............................................................................................................................... 30 4.1

Electrostatic discharge .............................................................................................................................. 30 4.2

Removing a tape drive .............................................................................................................................. 31 4.3

NEO S-Series User Guide

Replacing a tape drive .............................................................................................................................. 31 4.4

Removing the library controller ................................................................................................................. 32 4.5

Replacing the library controller ................................................................................................................. 32 4.6

Removing a power supply ........................................................................................................................ 33 4.7

Replacing the power supply ..................................................................................................................... 33 4.8

Servicing a magazine ............................................................................................................................... 34 4.9

Removing the base chassis ...................................................................................................................... 34 4.10

Preparing to remove the base chassis ........................................................................................ 34 4.10.1

Removing the base chassis from the rack .................................................................................. 35 4.10.2

Replacing the base chassis ...................................................................................................................... 35 4.11

5 Packaging before transportation................................................................................................ 36

6 Technical specifications ............................................................................................................. 39

Hardware specifications............................................................................................................................ 39 6.1

Operating environment ............................................................................................................................. 40 6.2

Maximum storage capacity and data transfer rate ................................................................................... 41 6.3

7 Agency Certifications .................................................................................................................. 43

Recycling and disposal ............................................................................................................................. 43 7.1

Device standards ...................................................................................................................................... 44 7.2

CE mark .................................................................................................................................................... 44 7.3

ETL mark .................................................................................................................................................. 44 7.4

FCC (United States) ................................................................................................................................. 45 7.5

Canadian verification ................................................................................................................................ 45 7.6

NEO S-Series User Guide

1 Introduction

Document Purpose 1.1

This document provides information to inst a ll, operate, and upgrade the NEO S-Series Scalable Tape Library. The instructions are intended for the trained System Administrators and technicians who need physical and functional knowledge of the S-Series library.

The main components are: Base library Expansion module

Product Warranty Caution 1.2

The customer should only perform the service and repair actions on the tape library components listed in this document. Any other actions needed should only be performed by an authorized service center.

The warranty for the tape library shall not apply to failures of any unit when:  The tape library is repaired or modified by anyone other than the manufacturer’s personnel or approved

agent.

 The tape library is physically abused or used in a manner that is inconsistent with the operating

instructions or product specification defined by the manufacturer.

 The tape library fails because of accident, misuse, abuse, neglect, mishandling, misapplication, alteration,

faulty installation, modification, or service by anyone other than the factory service center or its approved agent.

 The tape library is repaired by anyone, including an approved agent, in a manner that is contrary to the

maintenance or installation ins truc tio ns supp lied b y the m anuf ac tur er.

 The manufacturer's serial number tag is removed.  The tape library is damaged because of improper packaging on return.

Warranty will become immediately void in the event of unauthorized repairs or modifications.

NEO S-Series User Guide

2 General Warnings

Document Conventions: 2.1

WARNING

Indicates that failure to follow directions could result in bodily harm or death.

CAUTION

Indicates that failure to follow directions could result in damage to equipment or data.

IMPORTANT

Provides clarifying information or specific instructions.

NOTE

Provides additional information.

TIP

Provides helpful hints and shortcuts.

General Product Warnings 2.2

DANGER

High voltage

Risk of electric shock

 Do not remove covers (top, bottom or rear). No user-serviceable

parts are inside.

 Refer servicing to qualified service personnel.

WARNING

Product Weight

Risk of personal injury

Before lifting a library:  Observe local health and safety requirements and guidelines for

manual material handling.

 Remove all tapes to reduce the weight.  Remove all tape drives to reduce the weight.  Obtain adequate assistance to lift and stabilize the library during

installation or removal.

Risk of damage to devices

When placing a library into or removing the library from a rack:

 Extend the rack’s leveling jacks to the floor.  Ensure that the full weight of the rack rests on the leveling jacks.  Install stabilizing feet on the rack.  Extend only one rack component at a time.

NEO S-Series User Guide

CAUTION

Static Sensitive

Risk of damage to devices

 A discharge of static electricity damages static-sensitive devices or

micro circuitry.

 Proper packaging and grounding techniques are necessary

precautions to prevent damage.

NOTE



Ventilation – Place the product in a location that does not interfere with

proper ventilation.

 Heat – Place the product in a location away from heat sources.  Power sources – Connect the product to a power source only of the type

directed in the operating instructions or as marked on the product.

 Power cord protection – Place the AC line cord so that it is not possible to be

walked on or pinched by items placed upon or against it.

 Object and liquid entry – Insure that objects do not fall onto and that liquids

are not spilled into the product’s enclosure.

NEO S-Series User Guide

3 Troubleshooting

This chapter provides information for verifying correct installation and tro ub le shooting the library.

Installation problems 3.1

Problems encountered d uring the inst allation of the library are usuall y caused by imp roper SCSI bus configura tion, application software configuration errors, or an incorrectly configured operating system.

If the used application software is not c ommunicating with the library after installation, check the followi ng:

SCSI ID 3.1.1

The library uses a single SCSI ID. Depending on other devices attached to the same SCSI bus and their SCSI IDs, change the SCSI ID of the library or tape drive before use the library.

Review the manuals for the other devices on the SCSI bus or the operating sys t em to determine which S C S I IDs are currently in use.

SCSI host adapter installation 3.1.2

1. Verify that the SCSI host adapter is ins ta lle d correctly.

Refer to the manual that came with the SCSI host adapter for installation a nd troubleshooting instructions.

2. Pay particular attention to any steps de scribing the settings of various jumpers and/or switches on the host adapter,

if applicable.

3. Make sure that the host adapter is properly seated in the motherboard slot and the operating system correctly detects

the host adapter.

4. Make sure that the proper device driver is installed for the SCSI host adapter.

LUN scanning 3.1.3

Use dual LUNs to control the tape drive (LUN 0) and library robotic (LUN 1). These models require an HBA that supports LUN scanning and LUN scanning must be enabled.

SCSI cabling 3.1.4

1. Verify that all SCSI cables are securely connected at both ends.

2. Check the l ength and int egrity of the SCSI cabling.

3. Check the SCSI connector for bent pins.

The length of the internal SCSI cabl ing inside the library is 2 feet (60 cm). This length must be included in a ny calculations of cable length.

• For LVD SCSI the maximum length for a single device is 82 feet (25 meters).

• For multiple devices, the maximum combined internal/external length is 40 feet (12 meters).

• If you have a combinatio n of LVD and SE devices on the bus, the maximum cable length re verts to the SE

specification, which for ultra devices is 10 feet (3 meters) for four or fewer devices, and 5 feet (1.5 meters) for more than four devices.

Termination 3.1.5

If the library is the only SCSI device — other than the SCSI host adapter — on the selected SCSI bus, it must be terminated. Likewise, if the libr a ry is physically the last SCSI device on the SCSI bus, it must be terminated.

Only the devices physically located at the beginning and end of the SCSI bus should be terminated. Refer to the manuals supplied with other devices on the SCSI bus for information on enabling or disabling termination

on those devic es.

NEO S-Series User Guide

If available, take the terminator from the accessories bag. The supplied terminator is “dual mode” and will work on both Low-Voltage Differential (LVD) and Single Ended (SE) SCSI buses.

To terminate the library, see Chapter Connecting the parallel SCSI cable, Page Error! Bookmark not defined.. Check all SCSI and power connections and confirm that the library is attached to a valid SCSI SE or LVDS bus.

Compatibility 3.1.6

Ensure that the library is compatible with the SCSI host adapter and backup application you plan to use. For a list of compatible SCSI adapters and application software, check with your SCSI host adapter manufacturer or backup application vendor.

NOTE

The host bus adapter for the library should be SCSI-3 LVDs. A

single-ended SCSI host bus adapter will severely degrade performance. Also, if there is any SE devices on the same SCSI bus, the entire SCSI bus will negotiate down to SE speed and severely degrade performance

Backup application installation 3.1.7

Refer to the documentation included with your backup application for instructions on how to verify proper installation. Some backup software packages require an additional module to communicate with the library robotics.

Device driver installation 3.1.8

Make sure that the proper device driver, if applicable, is installed for the library. Contact your support representative for more information

NOTE

Many backup applications use their own drivers for the library and

tape drive. Before installing a driver , make sure it will not be in conflict with the software.

NEO S-Series User Guide

Troubleshooting table 3.2

Problem

Solution

Poor throughput performance

• Try a new tape. A marginal tape can cause performance problems due to

bad spots on the tape requiring retries.

• Backing up data that compresses poorly or is already compressed will

lower performance.

• Check the size of the files. Small file size can impact performance.

• Confirm that the backup application is utilizing block sizes of at least

32KB, preferably 64KB. Refer to the backup application documentation for details.

• Check the network bandwidth from the host computer. If you are backing

up data over a network, consider comparing to a local-only backup.

• Make sure the backup server has enough memory to handle the bandwidth

of the backup or restore.

• Clean the tape drive with:

OCP, see Chapter Cle aning tape drives, Page Error! Bookmark not defined..

RMU, see Chapter Cleaning tape dr ive(s), Page Error! Book mark not defined..

Cleaning

Cannot load the cleaning

cartridge

• M ake sure you are using an Ultrium universal cleaning cartridge.

See Chapter Tape cartridge type, Page Error! Bookmark not defined..

• Contact your service representative.

Device Not Detected on SCSI Bus

Connected to a high voltage

differential SCSI bus/host adapter

• Attach device to a LVDS SCSI host adapter/bus.

• SCSI cable length exceeded, use shorter cable, or removes other devices

from the bus.

• Check for conflictin g SCSI IDs.

• Check that the HBA supports LUN scanning and this feature is ena bled.

• Device not properly terminated. See Chapter Termination, Page 8.

• P o wer up device before powering up the host computer.

• Check that the device has been powered up and is not in an error state.

• Check the SCSI connector for bent pins.

NEO S-Series User Guide

Problem

Solution

Errors Displayed on Operator Control Panel

“!” in library operator panel

inventory display

Export the tape cartridge marked with an “!” in the inventory. The tape

cartridge is either damaged, incompatible with the tape drive, or the wrong type for the attempted operation.

To find the compatible tape cartridges for your library: See Chapter Tape cartridge type, Page Error! Bookmark not defined..

There is an error code on the

LCD

Look up the error code, try to resolve the failure, and power cycle.

See Chapter Error codes, Page 17.

Media

Cleaning or data tape

incompatible with drive.

• Make sure you are using data and cleaning tapes that are compatible with

the drive and model of your library. The library automatically unloads incompatible tapes, the <Media Attention> LED flashes, and an exclamation mark (!) is displayed in the inventory display for the indicated slot number.

• Export the media in order to clean the state.

Cannot write to or read from

tape.

• Make sure that the tape is write enabled (move the write-protect switc h to

the enabled position).

• Make sure you have the appropriate data tape for your library model.

• Make sure you are using an ultrium tape that has not been degaussed. Do

not degauss ultrium tapes.

• Make sure that the tape has not been exposed to harsh environmental or

electrical conditions and is not ph ysically damaged in any way.

• Many backup applications do not read or write to tapes that were created

using a different backup application. In this case, perform an erase, format, or label operation on the tape.

• Make sure you understand any data protection or overwrite protection

schemes that your backup application may be using, which coul d prevent you from writing to a given tape.

• Retry the operation with a different, known good tape.

• Clean the tape drive with:

OCP, see Chapter Cle aning tape drives, Page Error! Bookmark not defined..

RMU, see Chapter Cleaning tape drive(s), Page Error! Bookmark not defined..

NEO S-Series User Guide

Problem

Solution

<Media Atte ntion> LED issues

Contamination by loose

debris.

Avoid contamination by ensuring that the library is installed in a clean,

contamination-free environment. Tapes should be stored vertically in their plastic cases. Continue cleaning the tape drive as needed.

Non-acclimated media.

A tape should be acclimated for at least 24 hours before being used,

particularly if it has been stored at a substantially different temperature or level of humidity than the library.

Tape cartridge is

incompatible.

Use only tapes that are compatible with the tape drive type.

See Chapter Tape cartridge type, Page Error! Bookmark not defined..

Expired cleaning cartridge.

Make sure you are using an ultrium universal cleaning tape. (max. 50 cleans)

Bad/defective/contaminated

media.

If the <Media Attention> LED is cleared and –although the ta pe drive has b een

cleaned – immediately re-displays each time a particular tape is reloaded that tape should be suspected as being defective.

• Export the tape and load a known good tape. In some cases, a tape can be

worn out, have a defective tape memory, or have been formatted as a Firmware Upgrade Cartridge.

• Any tape that is suspected of being defective or contaminated should NOT

be reused in any drive.

Power

Library does not power up.

• Check all power cord connections.

• Make sure the power switch on the front panel is in the <ON> position.

• Make sure there is power to the outlet. Try another working outlet.

• Replace the power cord.

• Contact your service representative.

No display messages appear.

• Make sure the power cord is connected.

• Make sure the power switch is on.

• Power cycle the library.

• Download the library firmware.

• Contact your service representative.

NEO S-Series User Guide

Problem

Solution

SCSI ID

Changed drive SCSI ID, b ut

the host serve r does not recognize the new ID.

• Make sure that all SCSI devices on the same bus have unique ID numbers.

If the SCSI bus is narrow, (50-pin) only SCSI IDs 0 through 7 are available.

• Make sure that you cycle power on the library after changing the SCSI ID.

• Reboot the host server. Tape library performance. The library is not

efficiently backing up data.

• Make sure the library and tape drive are on their own SCSI bus and not

daisy-chained to another tape drive or to the hard drive being backed up.

• Make sure the library is connected to a LVDs SCSI bus and there are no

SE devices on the same bus, because this will cause the entire bus to negotiate down to SE speed.

• U se an Ultra32 0 SCSI bus and high quality cabling with the library.

• Do not connect the library to a narrow SCSI bus.

Tape cartridge movement

Tape cartridge stuck in tape

drive.

• Power cycle the library, allow it to c omplete initialization, which in rare

cases can take as long as 10 minutes, and then retry unloading the tape using the library operator control panel.

• Allo w t he tape drive to complete all ope rations. This may take as long as

ten minutes if you reset or cycle power up the library while the cartridge is positioned at the physical end of the media.

• Make sure that the backup software is not reserving the slot or preventing

the tape drive from ejecting the tape. The backup software needs to cancel the reservation and any hold it has on the tape drive. Temporarily disconnecting the library from the host server and power cycling eliminates the host and its software as a problem source.

• Contact your service representative.

Tape stuck in s torage slot.

See Chapter Removing stuck tape cartridges from the library, Page 14.

Table 1 Troubleshooting table

NEO S-Series User Guide

Removing stuck tape cartridges from the library 3.3

WARNING

Stuck tape cartridges in the NEO S-Series Tape Library

Risk of damage devices

 When the library is moved, any tape cartridge can become

dislodged from the magazines and damage the tape cartridges left in the library and library robo tic .

 To avoid damaging the libraries, remove the tape cartridges

before moving the libraries.

Indications for a stuck tape cartridge are e.g. cartridge cannot be removed via OCP/RMU; robotic movement blocked when pulling a cartridge (see error codes); strange noises of the robotic; no read/write operation possible in the drive

To remove a stuck tape cartridge, adhere the following steps:

1. Unlock the magazine (with / without mailslot) us e the:

• OCP, see Chapter Releasing and replacing magazines, Page Error! Bookmark not defined.

RMU, see Chapter Releasing and replacing , Page Error! Bookmark not defined.

• Emergency release, if you are not able to unlock the magazine with the OCR or RMU,

see Chapter Emergency release, Page 15

2. If applicable, pull the mail slot magazine out to access the tape cartridge.

3. To remove the tape cartridge from the mail slot area see Figure 100 / from the cpl. Magazine see 9.4

• Use the finger holes to push the tape o ut o f the mail slot.

• If required insert a new tape cartridge.

• Repeat this process until all stuck tape cartridges are removed.

In the following figure, an triple mailslot is shown as an example.

Figure 1 Removing a stuck tape

4. Push the mail slot magazine back into the library.

NEO S-Series User Guide

Emergency release 3.4

NOTE

Use only in emergency fall

The emergency release is similar for all library unit heights..

If you cannot remove the complete magazines via the OCP or RMU, do the following:

1. Press the power button on the front bezel to power down the library.

2. Unplug the power cord from the library.

3. From the rear panel of the library, find the access holes for the right and left magazines.

Figure 2 Rear panel (access holes)

1 - Access hole for the right magazines 2 - Access hole for the left magazines

4. Push the end of a small metal pin or straightened paper clip into the magazine access hole at the back of the device.

While holding the pin or clip, have a second person attempt to pull the magazine o ut of the front of the unit.

For the 4U, all magazines on a side are released and should be removed at the same time.

Figure 3 4U Front panel (magazine remove)

5. If necessary, repeat the steps 3 and 4 for the other magazine.

6. If other tape cartridges are still in the library, or if you were unable to manually remove the magazines and tape

drive, contact the service for further instructions. See Chapter Contacting , Page Error! Bookmark not defined..

Upgrade the library firmware 3.5

The firmware version for the libraries must be compatible with all implemented devices. Verify that the libr a ry has the latest released version of firmware loaded.

NEO S-Series User Guide

NOTE

After upgrading the library firmware, the library system restarts

automatically.

To upgrade the library firmware, navigate with RMU or OCP:

RMU screen: > Service > Firmware > Upgrade Library Firmware > Upgrade OCP screen: > Main Menu > Service > Service Library > Library FW Upgrade by USB

The actual library FW must be loaded on an USB stick to be connected on the backside of the unit. When Browse button is pressed, the FW file name will be displayed and can be selected for upgrading.

General diagnostic 3.6

1.6.1 System test

The System Test: is a general test to veri f y the usability and reliability of the library. The duration is depending on the test cycles defined.

To run the system test, navigate with RMU or OCP:

RMU screen: > Service > General Diagnostic > System Test OCP screen: > Main Menu > Service > Service Library > Run Tests > System Test

Slot-to-Slot test 3.6.1

The Slot-to-Slot test shuffles the tapes between the slots to exercise the robotic. At the end of the test the tapes are not returned to their original slots.

To run the Slot-to-Slot test, navigate with RMU or OCP:

RMU screen: > Service > General Diagnostic > Slot to Slot OCP screen: > Main Menu > Service > Service Library > Run Tests > Slot to Slot Test

Library verify test 3.6.2

NOTE

The library will remove any tape from the tape drives and go offline

when running the test. Verify that any ap plications using the library have completed before starting the test.

The Library verify test is a diagnostic routine called Library Health Chec k (L H C) .

This routine allows:

• to functionally test all library and drive hardware with the exception of exter nal interfaces (SCSI).

• to verify a newly installed machine.

• to verify repair actions.

To run Library verify test, navigate with OCP:

OCP screen: > Main Menu > Service > Service Library > Library Verify

Operations during the Library Health Check (LHC):

NEO S-Series User Guide

1. The user starts the test from the master library OCP. The administrator password is required. The test requires user

interaction and can only be run from t he OCP.

2. The master library performs a self-test, verifies that it can communicate with the tape drives and the library

extender, and then the lower library performs a self-test.

3. The library returns any tapes from the tape drives to their home slots. If the home slot for a tape is unknown, the

library will move the tape to the mail slot a nd prompt the user to remove it.

4. The library prompts the user to enter the number of cycles to run the test. The library runs up to 10 cycles.

5. The library opens the mail slot in the extended library, which will generall y be in the lower library, and prompts the

user to insert a scratch tape

6. The user inserts a scratch tape into the lowest-numbered mail slot. If no mail slots are enabled or the user closes the

mail slot without inserting a tape into the lowest-numbered mail slot, the library will perform a shortened version o f the test, skipping step 7.

7. The library loads the scratch tape into the first tape drive, unloads the scratch tape from the tape drive, and returns

the scratch tape to the mail slot. If the user selected to test all of the tape drives, the library will load the scratch tape into each tape drive before returning it to the mail slot.

8. The library moves the tape from the four top-row corner slots of both libraries to the tape drive load point and then

returns the tape to its slot. If none of the top -row corner slot positions of either library contains a tape, the test stops and the library displays an error message.

9. If additional cycles remain to be run, the tes t will return to step 7 if there is a tape in the mail slot or

step 8 if there is not a tape in the mail slot.

10. At the conclusion of the test, the library pops open the mail slot and waits for the user to remove the scratch tape

11. The library displays the test complet ion status, including any recoverie s or errors that may have occurred.

Error codes 3.7

1.7.4 Error messaging

The internal error messaging between the differ ent modules and tasks contain the following information:

• Error code

• Sub error code

• Affected source element

• Affected target element

• Affected library in stacked mode (Master/Slave)

• Additional information depending on context and error code

Error structure 3.7.1

The error messaging is a fixed 4-byte structure with the following content:

• Error type

• Error code

• Sub error code

• Internal code (active command code)

OCP error reporting 3.7.2

In case of an error or a warning, a popup message appears on the OCP. The information is shown in 3 different message displays, like shown in the following example:

NEO S-Series User Guide

1. General <Error> display

Select the <Hint> button to show the <Hint> display.

2. <Hint> display

Select the <Detail> button to show the<Detail> display

3. Detail display

Figure 4 4U OCP Error display

RMU error reporting 3.7.3

In case of an error or a warning, the following popup message appears on the RMU. All information will be available in one message box, like shown in the following example:

Figure 5 RMU Error display

Unable to pull cartridge

cartridge stucked

Mag

: Low

/Left Slot

<OK

> <

Hint

Error

Check cartridge status by

removing the

corresponding magazine

Error -> Hint

Error : 8A 65

Initiator : Robotic

Time : 09/01/28 10:55:00

Error->DetailsError -> Details

NEO S-Series User Guide

Main error codes 3.7.4

Error

Code

Description

User Action

Critical Component Status

Barcode Reader Error,

cannot initialize BCR

Retry operation; after

several occurrences contact technical support

Robotic probably defect

• Flexi cable to BCR not properly

connected.

• Flexi cable to BCR damaged.

• Barcode engine defect.

Barcode Reader Error, no

response from BCR

Retry operation; after

several occurrences contact technical support

Robotic probably defect

• Flexi cable to BCR not properly

connected.

• Flexi cable to BCR damaged.

• Barcode engine defect.

EEPROM Error, no

response from EEPROM (located on robotic controller)

Retry operation; after

several occurrences contact technical support

Robotic probably defect

• Robotic controller not working

(hardware problem, EEPROM defect).

Robotic controller generic

problem

Reset the unit and retry

operation. After several occurrences contact technical support

Robotic probably defect

• Robotic hardware not working

(cables, distribution boards, robotics controller).

Setting of gripper motor

parameters failed

Reset the unit and retry

operation. After several occurrences contact technical support

Robotic probably defect

• Elevator distribution board

defect.

• Cabling incorrect.

Setting of slider motor

parameters failed

Reset the unit and retry

operation. After several occurrences contact technical support

Robotic probably defect

• Elevator distribution board

defect.

• Cabling incorrect.

Setting of elevator motor

parameters failed

Reset the unit and retry

operation. After several occurrences contact technical support

Robotic probably defect

• Elevator distribution board

defect.

• Cabling incorrect.

Setting of rotation motor

parameters failed

Reset the unit and retry

operation. After several occurrences contact technical support

Robotic probably defect

• Robotics controller defect.

Setting of sled motor

parameters failed

Reset the unit and retry

operation. After several occurrences contact technical support

Robotic probably defect

• Robotics controller defect.

Gripper blocked

Run ‘Library Verify Test’,

after several occurrences contact technical support

Robotic probably defect

• Gripper motor not connected or

defect.

• Gripper motor voltage to low.

• Robotics controller or

distribution boards defect.

• Check gripper mechanism

according stiffness in movement.

NEO S-Series User Guide

Error

Code

Description

User Action

Critical Component Status

Slider blocked

Run ‘Library Verify Test’,

after several occurrences contact technical support

Robotic probably defect

• Slider Motor not connected or

defect.

• Slider motor voltage to low.

• Robotics controller or

distribution boards defect.

• Check slider mechanism

according stiffness in movement.

Elevator blocked

Run ‘Library Verify Test’,

after several occurrences contact technical support

Robotic probably defect

• Elevator motor not connected or

defect.

• Elevator motor voltage to low.

• Robotics controller or

distribution boards defect.

• Check elevator mechanism

according stiffness in moveme nt

Rotation blocked

Run ‘Library Verify Test’,

after several occurrences contact technical support

Robotic probably defect

• Rotation motor not connected or

defect.

• Rotation motor voltage to low.

• Rotation home sensor defect.

• Rotation sensor connecting cable

damaged.

• Robotics controller or

distribution boards defect.

Sled blocked

Run ‘Library Verify Test’,

after several occurrences contact technical support

Robotic probably defect

• Sled motor not connected or

defect.

• Sled motor voltage to low.

• Sled home sensor defect.

• Sled sensor connecting cable

damaged.

• Robotics controller or

distribution boards defect.

• Check sled mechanism (guide

rail, ducktail) according stiffness in movement.

Cannot find gripper block

within the expected range

Run ‘Library Verify Test’,

after several occurrences contact technical support

Robotic probably defect

• Elevator distribution board

defect.

• Cabling incorrect.

• Check gripper gears.

Cannot find slider block

within the expected range

Run ‘Library Verify Test’,

after several occurrences contact technical support

Robotic probably defect

• Elevator distribution board

defect.

• Cabling incorrect.

• Check slider gears.

NEO S-Series User Guide

Error

Code

Description

User Action

Critical Component Status

Cannot find elevator block

within the expected range

Run ‘Library Verify Test’,

after several occurrences contact technical support

Robotic probably defect

• Elevator distribution board

defect.

• Cabling incorrect.

• Check elevator gears.

Cannot find rotation block

within the expected range

Run ‘Library Verify Test’,

after several occurrences contact technical support

Robotic probably defect

• Cabling incorrect.

• Check rotation gears.

Cannot find sled block

within the expected range

Run ‘Library Verify Test’,

after several occurrences contact technical support

Robotic probably defect

• Cabling incorrect.

• Check sled gears.

Gripper outside range,

Gripper has reached a position beyond the expected range

Run ‘Library Verify Test’,

after several occurrences contact technical support

Robotic probably defect

• Elevator distribution board

defect.

• Cabling incorrect.

• Check gripper gears.

Slider outside range,

Slider has reached a position beyond the expected range

Run ‘Library Verify Test’,

after several occurrences contact technical support

Robotic probably defect

• Elevator distribution board

defect.

• Cabling incorrect.

• Check slider gears.

Elevator outside range,

Elevator has reached a position beyond the expected range

Run ‘Library Verify Test’,

after several occurrences contact technical support

Robotic probably defect

• Elevator distribution board

defect.

• Cabling incorrect.

• Check elevator gears.

Rotation outside range,

Rotation has reached a position beyond the expected range

Run ‘Library Verify Test’,

after several occurrences contact technical support

Robotic probably defect

• Cabling incorrect.

• Check rotation gears.

Sled outside range,

Sled has reached a position beyond the expected range

Run ‘Library Verify Test’,

after several occurrences contact technical support

Robotic probably defect

• Cabling incorrect.

• Check sled gears.

Cartridge prese nt sensor

not found

Run ‘Library Verify Test’,

after several occurrences contact technical support

Robotic probably defect

• Robotics controller defect.

• Cartridge present sensor defect

(mechanics, electronics).

• Cabling incorrect.

Sled home sensor not

found

Run ‘Library Verify Test’,

after several occurrences contact technical support

Robotic probably defect

• Robotics controller defect.

• Slider home sensor defect

(mechanics, electronics).

• Cabling incorrect.

NEO S-Series User Guide

Error

Code

Description

User Action

Critical Component Status

Rotation home sensor not

found

Run ‘Library Verify Test’,

after several occurrences contact technical support

Robotic probably defect

• Robotics controller defect.

• Rotation home sensor defect

(mechanics, electronics).

• Cabling incorrect.

Sled position sensor

(prism sensor) not found,

Run ‘Library Verify Test’,

after several occurrences contact technical support

Robotic probably defect

• Robotics controller defect.

• Sled home sensor defect

(mechanics, electronics).

• Cabling incorrect.

Gripper range out of

specification

Run ‘Library Verify Test’,

after several occurrences contact technical support

Robotic probably defect

• Gripper motor not connected or

defect.

• Robotics controller or

distribution boards defect.

• Check gripper mechanism

according stiffness in movement

Slider range out of

specification

Run ‘Library Verify Test’,

after several occurrences contact technical support

Robotic probably defect

• Slider motor not connected or

defect.

• Robotics controller or

distribution boards defect.

• Check slider mechanism

according stiffness in movement.

Elevator range out of

specification

Run ‘Library Verify Test’,

after several occurrences contact technical support

Robotic probably defect

• Elevator motor not connected or

defect.

• Robotics controller or

distribution boards defect.

• Check elevator mechanism

according stiffness in movement.

Rotation range out of

specification

Run ‘Library Verify Test’,

after several occurrences contact technical support

Robotic probably defect

• Rotation motor not connected or

defect.

• Robotics controller or

distribution boards defect.

• Check rotation mechanism

according stiffness in movement.

Sled range out of

specification

Run ‘Library Verify Test’,

after several occurrences contact technical support

Robotic probably defect

• Sled motor not connected or

defect.

• Robotics controller or

distribution boards defect.

• Check sled mechanism according

stiffness in movement.

NEO S-Series User Guide

Error

Code

Description

User Action

Critical Component Status

Open Mail Slot

(Import/Export Element) failed

Retry operation, after

several occurrences contact technical support

Mail Slot release mechanism defect

Robotic controller

response timeout. A command did not complete in the required amount of time.

Reset the unit and retry

operation. After several occurrences contact technical support

Robotic probably defect

• No communication from library

controller to robotic controller.

• Robotic hardware not working

(cables, distribution boards, robotics controller).

• Download robotic firmware fails.

NACK received from

robotic controller

Reset the unit and retry

operation. After several occurrences contact technical support

Robotic probably defect

• Communication from library

controller to robotic controller disturbed.

• Robotic hardware not working

(cables, distribution boards, robotics controller).

• Download robotic firmware fails.

Robotic controller

communication failed

Reset the unit and retry

operation. After several occurrences contact technical support

Robotic probably defect

• No communication from librar y

controller to robotic controller.

• Robotic hardware not working

(cables, distribution boards, robotics controller).

• Download robotic firmware fails.

Robotic controller urgent

stop due to a released magazine

Check if magazine are

completely inserted and retry operation. After several occurrences contact technical support

Magazines released

• Magazine present sensor defect.

Cartridge did not transport

completely Gripper could not pick cartridge and CP sensor not present After pushi ng the cart CP sensor still present

CP sensor defect

Cartridge sticks in slot/drive

Robotic controller doesn’t

respond on command

Reset the unit and retry

operation. After several occurrences contact technical support

Robotic probably defect

• No communication from librar y

controller to robotic controller.

• Robotic hardware not working

(cables, distribution boards, robotics controller).

• Download robotic firmware fails.

Network initialization

failed

Check network cable and

network configuration. If the error recurs, contact technical support

Library controller probably defect

probably a hardware problem, check library controller

NEO S-Series User Guide

Error

Code

Description

User Action

Critical Component Status

Telnet Interface

initialization failed

Check network cable and

network configuration. If the error recurs, contact technical support

Library controller probably defect

probably a hardware problem, check library controller

Web server initialization

failed

Check network cable and

network configuration. If the error recurs, contact technical support

Library controller probably defect

probably a hardware problem, check library controller

Ping command did not

reached target

Check network cable and

network configuration. If the error recurs, contact technical support

Library controller probably defect

probably a hardware problem, check library controller

Cannot Upgrade from

USB

Retry of Firmware upgrade,

if not successful contact technical support

Library controller probably defect

probably a hardware problem, check library controller

Cannot Upgrade from FTP

Retry of Firmware upgrade,

if not successful contact technical support

Library controller probably defect

probably a hardware problem, check library controller

Cannot Upgrade Robotic

from Flash

Retry of Firmware upgrade,

if not successful contact technical support

Library controller probably defect

probably a hardware problem, check library controller

ROM error.

ROM checksum incorrect

Retry of Firmware upgrade,

if not successful contact technical support

Library controller probably defect

probably a hardware problem, check library controller

RAM error.

Power on Self Test ( POST ) has failed,

Retry operation; after

several occurrences contact technical support

Library controller probably defect

RAM defect, check library controller

NVRAM error.

R/W operation to NVRAM has failed

Retry operation; after

several occurrences contact technical support

Library controller probably defect

probably a hardware problem, check library controller

CTC Error.

Timer unit has failed during POST.

Retry operation; after

several occurrences contact technical support

Library controller probably defect

probably a hardware problem, check library controller

UART Error.

Frame overrun or Parity Error on serial Interface.

Retry operation; after

several occurrences contact technical support

Check library and robotics controlle r

Display Error

Communication to display failed

Retry operation; after

several occurrences contact technical support

Check library controller and OCP

Memory Error, Stack and

heap overflow.

Retry operation; after

several occurrences contact technical support

Library controller probably defect

Fatal system error

Retry operation; after

several occurrences contact technical support

Library controller probably defect

probably hardware problem, check library controller

Data base error

Retry operation; after

several occurrences contact technical support

Library controller probably defect

probably hardware problem, check library controller

NEO S-Series User Guide

Error

Code

Description

User Action

Critical Component Status

No SCSI IC detected

Retry operation; after

several occurrences contact technical support

SCSI controller probably defect

Check SCSI controller and libra ry controller

In Library Verify Test the

barcode reader has read different barcode data for the same cartridge label

Check barcode label on

scratch cartridge and run Library Verify Test again. If the error recurs, contact technical support

Warning event!

See section below

I²C Bus Failure

Retry operation; after

several occurrences contact technical support

Failure in I² C bus communication.

• Check library controller and

connections t o OCP and backplane.

• Check OCP.

• Check backplane.

• Check drive sl eds.

Warning event!

See section below

Warning event!

See section below

Warning event!

See section below

Incompatible magazine

detected

Check type of lowest left

magazine

Magazine type not supported

Unsupported hardware

detected – Library firmware upgrade required

Library Extender was

installed without upgrading the library firmware. Upgrade library code to revision which suppor t s this feature

Power supply health check

failed due to a power supply failure. Please contact service.

Contact technical support

Power supply probably defect

Drive Over temperature

Condition The sub code indicates which drive is affected Example: Sub code 01: drive #1

Check ambie nt temperature

conditions and check all fans, after several occurrences contact technical support

Drive probably defect

Drive Communication

Error, Library controller has lost communication to drive The sub code indicates which drive is affected Example: Sub code 01: drive #1

Retry operation; if not

successful contact technical support

Communication cable between drive

and drive sled controller defect. Drive sled controller defect Check cabling drive sled controller backplane Check cabling backplane library controller Drive defect / check drive

NEO S-Series User Guide

Error

Code

Description

User Action

Critical Component Status

Drive sled not present

The sub code indicates which drive sled is affected Example: Sub code 01: drive sled #1

Retry operation; if not

successful contact technical support

Drive probably defect

• Check if dri ve sled is completely

inserted

• Drive sled controller defect.

• Drive defect.

Drive Hardware Error

The sub code indicates which drive is affected Example: Sub code 01: drive #1

Cycle Power, after several

occurrences contact technical support

Drive probably defect

Drive Load Timeout

Drive has ru n in a timeout while loading a tape The sub code indicates which drive is affected

Retry operation; if not

successful contact technical support

Drive probably defect

• Drive leader bent.

• Drive initialize repeatedly.

• Drive defect (no function).

Drive Unload Timeout

Drive has ru n in a timeout while unload ing a tape The sub code indicates which drive is affected

Retry operation; if not

successful contact technical support

Drive probably defect

• Drive leader bent.

• Drive initialize repeatedly.

• Drive defect (no function).

Invalid drive command

Retry operation; if not

successful contact technical support

Drive probably defect

Invalid drive parameter

Retry operation; if not

successful contact technical support

Drive probably defect

SDCI microcode error

Retry operation; if not

successful contact technical support

Drive probably defect

Drive logged out

Retry operation; if not

successful contact technical support

Drive probably defect

Internal SCSI command

failed with check condition

Retry operation; if not

successful contact technical support

Drive probably defect

Internal SCSI command

timeout

Retry operation; if not

successful contact technical support

Drive probably defect

Table 2 Error codes

NEO S-Series User Guide

Sub error codes related to the robotic 3.7.5

01 Mechanical initialization failure 02 Connection to slave robotic failed 03 Error motor initialization 04 Error during gripper close 05 Error slider home positioning 06 Error elevator home movement 07 Error during sled move ment to rotation position 08 Error during rotation initialization, get range failed 09 Error elevator init 0A Error during rotation to far position 0B E r ror first sled init, move to sensor failed 0C Error during sled movement to rotation position 0D Error during rotation to drive position 0E Error slider init, get range failed 0F Error during slider forward movement 10 Error gripper init, get range failed 11 Error during slider home movement 12 Error during rotation to FAR position 13 Error sled init, move to sensor failed 14 Error during sled move – check shipping lo ck

20 Error Inventory scan 21 Error during gripper close 22 Error slider home movement

23 Error during move gripper to scan pos 24 Error reading barcode label 25 Error during move sled to sc an position 26 Error during move elevator to scan position 27 Error during sled preposition movement 29 Error during closing gripper 2A Error slider preposition movement 2B Error during opening gripper 2C Error during sled movement up to sensor 2D Error slider preposition backwar ds mov em en t

30 Error slot preposition 31 Error during sled move ment in <FLMove Rot at io n> f unc tion 32 Command sending to robotic failed 33 Error during elevator move ment in <FLMoveRotatio n> function 34 Error during rotation in <F LMoveRotati on> f unct i on 35 Error during elevator move ment in <FLMoveSled> function 36 Error during sled movement in <FLMove Sled> functi on 37 Error during sled positioning to sensor in <FLMoveSled> function 38 Error during sled positioning to mail slot in <FLMoveSled> function 39 Error during sled positioning without sensor 3A Error during elevator movement without sen so r 3B Error slot position sensor not found

NEO S-Series User Guide

40 Movement to/from slot failed

41 Error during first slider movement

42 Error during first gripper movement

43 Error during second slid er mo ve me nt

44 Error during second gripper movement, get range failed

45 Error during third slid e r movement, move ho me fail ed

46 Error during set hold current to avoid torsion

50 Preposition to drive failed

51 Elevator movement to home sensor failed

52 Sled movement to home sensor failed

53 Error during sled movement to drive position

54 Error during rotation to drive position

55 Error during elevator movement in drive position

56 Error during sled movement to rotation position

57 Error during rotation to end position

60 Move from/to drive failed 61 Error during first slider movement 62 Error during first gripper movement 63 Error during second slid er mo ve me nt 64 Error during second gripper movement, get range failed 65 Error during third slid e r movement, move ho me fail ed

70 Release magazine failed 71 Error during sled movement to rotation position 72 Error during rotation to unlock position 73 Error during move sled to block

80 Opening mail slot failed 81 Error during movement to mail slot open position 82 Error during moving back - sensor was fou nd

90 Movement to home position failed 91 Elevator movement to home position failed 92 Error during sled movement to rotation position 93 Error during rotation to home or far position 94 Sled movement to home sensor position failed 95 Sled movement to transport position failed 99 Error during rotation movement to rotation min po sitio n

A0 Movement to mail slot failed A1 Sled movement to sensor failed A2 Sled movement to rotation position failed A3 Elevator movement to home position failed A4 Error during rotation to far position A5´ Sled movement to mail slot position failed A6 Error during ele vator movement to position A7 Error during mail s lot detection

NEO S-Series User Guide

B0 EEPROM on robotics controller not accessible or error during r/w operation

B1 Save/restore configuration settings: not enough internal memory available for creating the file and

restoring the file respectively B2 Save/restore configuration settings: restore buffer corrupted, checksum calculation failed B3 Save/restore configuration settings: data base field corrupted B4 Save/re sto re configuration settings: invalid personality B5 Save/re sto re configuration settings: invalid file

Sub error codes related to the library 3.7.6

All libraries

81 Tape drive wake up failed 88 Error accessing slot status 90 Robotic load not reached tape present sensor 91 No activity after <Load> command 92 Timeout while loading tape 93 No activity after <Load> command 94 Timeout drive unload 95 Tape drive terminated unsuccessfully 96 Tape not ejected at robot unload 97 Slot not free at robot unload 98 Tape not seated in <Load> phase 1

1U library

C0 Check magazine failed C1 Error during rotation movement C2 Error during elevator movement C3 Error during sled moveme nt C4 Error during sled movement to sensor

NEO S-Series User Guide

4 Servicing

This chapter provides ins tructions for servicing the S-Series library.

Possible tools needed 4.1

To service a library you may need one or more of the following tools:

• Flat-blade screwdrivers (large and small)

• #2 and #3 Phillips screwdriver

• Ground strap

Electrostatic discharge 4.2

CAUTION

Static sensitive

Risk of damage devices

 A discharge of static electricity can damage static-sensitive

devices or micro circuitry.

 Proper packaging and grounding techniques are necessary

precautions to prevent damage.

To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.

To prevent electrostatic damage, observe the following precautions:

• Transport products in static-safe containers such as conductive tubes, bags, or boxes.

• Keep electrostatic-sensitive parts in their containers until the y ar rive at static-free workst a ti o ns.

• Cover the library with approved static-dissipati ng material.

• Provide a wrist strap connected to the work surface and properly grounded tools and equipment.

• Place parts on a grounded surface before removing them from their containers.

• Keep the work area free of non-conducting materials, such as ordinary plastic assembly aids and foam

packing.

• Make sure you are always properly grounded when touching a static-sensitive component or assembly.

• Avoid touching pins, leads, or circuitry.

• Use conductive field service tools

• If you do not have any of the suggested eq ui pment for pr oper grounding, have an authorized reseller

install the part.

NEO S-Series User Guide

Removing a tape drive 4.3

NOTE

A tape drive is hot pluggable. It is not manda tory to power down the

library to replace a drive.

Adhere strictly the following steps to remove a tape drive:

1. Unload the tape cartridge(s) from the tape drive; with

OCP, see Chapter Moving media within the li br ary, Page Error! Bookmark not defined. RMU, see Chapter Move Media w ithin the library, Page Error! Bookmark not defined.

2. Remove all affected tape drive cables on the rear panel.

3. Loosen the blue thumbscrews 2x located on the rear of the tape drive with your fingers.

4. Slightly pull out and push down the pullout tab for the product ID label so it does not inte rfere with the tape

drive as shown in Figure 105, Step 1.

5. Pull the tape drive on the handle straight out of the li brary as shown in Figure 105, Step 2.

Figure 6 Remove a tape drive

6. To store or ship the removed tape drive, repackage it in the original or replacement device packaging

materials.

Replacing a tape drive 4.4

Use this procedure to replace the tape drive with another tape drive:

1. To remove the tape drive from the library,

see Chapter Removing a tape drive, Page 31.

2. To install the new tape drive, see Chapter Installing a tape drive, Page Error! Bookmark not defined..

NEO S-Series User Guide

Removing the library controller 4.5

Adhere strictly the following steps to remove a library controller:

1. Power down the library by pressing the power button on the front panel.

2. Remove the power cord on the rear panel of the library.

3. Remove all affected library controller cables and if available the USB device on the rear panel of the library.

4. Loosen the blue thumbscrews located on the rear of the library controller with your fingers.

5. Pull the library controller strai ght out of the library as shown in Figure 106.

Figure 7 Remove the library controller

6. To store or ship the removed library controller, repackage it in the original or replacement device ESD

packaging materials.

Replacing the library controller 4.6

Use this procedure to replace the library controller with another library controller:

1. To remove the library controller from the library, see Chapter 10.5 Removing the library controller

2. Install the new library controller as described in 7.11 Installing the libra ry controller.

3. Reconnect the power cord to the power supply at the back of the library and all affected library controller

cables

4. Power on the library using the power button on the front panel.

5. After power is restored to the library controller card, the library will disp lay "VPD Selection" on the OCP.

Note: Use care when selecting the appropriate VPD from which or to which to restore. An error in selection here could cause a long downtime.

6. Verify the serial number, firmware versions, and configurations.

7. Package the failed library controller card in the same packaging that was used to ship the controller card to

you and return it to Overland Storage.

NEO S-Series User Guide

Removing a power supply 4.7

Adhere strictly the following steps to remove a power supply:

1. Power down the library by pressing the power button on the front panel.

2. Remove the power cord on the rear panel of the library.

3. Loosen the blue thumbscrews 2x located on the rear of the power supply with your fingers.

4. Pull the power supply straight out of the library as shown in Figure 107.

Figure 8 Remove the power supply

5. To store or ship the removed power supply, repackage it in the original or replacement device packaging

materials.

Replacing the pow e r suppl y 4.8

Use this procedure to replace the power supply with ano th er power supply:

1. To remove a power supply from the library,

see Chapter Removing a power supply, Page 33.

2. To install the new power supply, see Chapter Installing a power supply, Page Error! Bookmark not

defined..

NOTE

A second power supply can be installed without powering down the

library.

NEO S-Series User Guide

Servicing a magazine 4.9

1. To remove a magazine, adhere the following steps:

• Unlock the appropriate magazine, with:

OCP, see Chapter Releasing and replacing magazines, Page Error! Bookmark not defined. RMU, see Chapter Releasing and replacing , Page Error! Bookmark not defined.

• Emergency release, if you are not able to unlock the magazine with the OCR or RMU,

see Chapter Emergency release, Page 15.

2. Pull the released magazine out of the library.

3. Remove all tape cartridges from the magazine.

4. To store or ship the removed magazine, repackage it in the replacement device packaging materials.

5. Insert an appropriate magazine into the empty magazine slot of the library.

6. Slide the magazine completely into the library. The magazine will lock into place once it is correctly

installed.

Removing the base chassis 4.10

WARNING

Weight of Tape Library

Risk of personal injury

Before lifting a library:  Observe local health and safety requirements and guidelines for

manual material handling.

 Remove all tape cartridges to reduce the weight.  Obtain adequate assistance to lift and stabilize the library during

installation or removal.

Preparing to remove the base chassis 4.10.1

Adhere strictly the following steps:

1. If the OCP or RMU works:

• Write down / save the system, drive, and network configuration settings.

You will need these settings to r e -configure/ restore the library after replacing the base chassis.

OCP: Configuration>Save / Restore Library Config>save to/restore from USB RMU: Configuration>Restore Defaults>Save / Restore Con f ig to file

• Remove all tape cartridges to reduce the weight, see Chapter Removing stuck tape cartridges from the library, Page 14.

• Remove the magazines from the library, with: OCP, see Chapter Releasing and replacing magazines, Page Error! Bookmark not defined.

RMU, see Chapter Releasing and replacing , Page Error! Bookmark not defined..

2. If the OCP or RMU does not work:

• Remove the magazines manually from the library; see Chapter Emergency release, Page 15.

3. Power down the library by pressing the power button on the front panel.

NEO S-Series User Guide

4. Remove the cables on the rear panel of the library.

5. Remove the power supply; see Chapter Removing a power supply, Page 33.

6. Remove the tape drive(s); see Chapter Removing a tape drive, Page 31.

7. Remove the library controller; see Chapter Removing the library controller, Page 32.

Removing the base chassis from the rack 4.10.2

To remove the base chassis from the rack, adhere strictly the following steps:

1. Using a 3# Phillips screwdriver placed through the small holes in the mounting bracket to loosen the M5

screw(s) on each side of the library.

2. Remove the library from the rack rails.

3. Remove the mounting brackets of the library.

4. If available:

• Remove the shipping lock and the yellow label on the rear panel.

• Replace the shipping lock on the top of the library.

• Replace yellow label to securing the shipping lock on the top of the library

5. To store or ship the removed base chassis, repackage it in the original packaging materials,

see Chapter Packaging, Page 36.

Replacing the base chassis 4.11

Use this procedure to replace the base chassis with another base chassis:

1. To remove the base chassis from the rack,

see Chapter Removing the base chassis, 10.10. To install the new base chassis and its components, see Chapter Installing,7.

NEO S-Series User Guide

WARNING

Weight of Tape Library

NOTE

Only for 1U, 2U and 4U libraries:

5 Packaging before transportation

Risk of personal injury

Before packaging the library as shown in the figures below:

Before lifting a library:  Observe local health and safety requirements and guidelines for

manual material handling.

 Obtain adequate assistance to lift and stabilize the library during

packaging.

Before transport the library, it is recommended that the shipping lock and the yellow label is replaced from the rear panel on the top cover of the library (see also chapter 7.8).

1. Before sending back the defect library:

• P lace shipping lock in the un it:

Remove the yellow label that is securing slot for the shipping lock on the top of the library.

Figure 9 Remove the yellow label

Remove the s hipping lock from the holder on the back of the unit and place the shipping lock (orientation a s shown by arrow) in the slot on top of the unit to se c ure the r obotic

Figure 10 Placing the shipping lock and securing with yellow label

Holder position for the shipping lock on the rear panel 1U; 2U or 4U library, see section 6.3 Rear panel - A

Stick the yellow label on the top of the library to secure the shipping lock (or use any other tape)

NEO S-Series User Guide

• Pull out the pull-out tab with the pro duct ID label; see Figure 110, Step 1.

• Note the part and serial number; see Figure 110, Step 2.

Figure 11 Product ID label

• Contact the service. See Chapter Contacting , Page Error! Bookmark not defined..

2. Use the appropriate figure and table for your library and follow the packaging steps.

• For 1 U and 2U libraries, see Figure 111 below, Table 15 on Page 38.

• For 4 U librar ies, see Figure 112 below, Table 15 on Page 38.

Figure 12 Packaging the library (1U and 2U)

NEO S-Series User Guide

Step

Description

Packaging b ox

Bottom shell

Library

Middle shell

Top shell

Figure 13 Packaging the library (4U)

Table 3 Packaging the library (1U, 2U and 4U)

NEO S-Series User Guide

Form

Height

Product alone:

Width

Product alone:

Depth

Product alone:

Weight

1 HH drive unit:

1 FH drive unit:

Weight

1 HH drive unit:

1 FH drive unit:

6 Technical specifications

Hardware specifications 6.1

factor

without media

45.6 mm Packaged:

235 mm

444.5 mm Packaged:

589 mm

789.5 mm Packaged:

989 mm

11.4 kg

87.6 mm Packaged:

248 mm

447.5 mm Packaged:

598 mm

740 mm Packaged:

993 mm

14.7 kg 2 HH drive unit:

15.6 kg

175,2 mm Packaged:

330 mm

447.5 mm Packaged:

585 mm

740 mm Packaged:

990 mm

21,3 kg 2 FH drive unit:

24,3 kg 1 HH drive unit:

22,2 kg

with media

Table 4 Hardware specifications

13.1 kg

20.2 kg 2 HH drive unit:

21.1 kg

4 HH drive unit 26,1 kg

30,6 kg 2 FH drive unit:

33,6 kg 2 HH drive unit:

31,4 kg 4 FH drive unit:

35,3 kg

NEO S-Series User Guide

Operating

Temperature

10°C to 35°C

Max. temperature rise

10 °C / hour

Humidity

20 % RH to 80 % R.H. (non condens ing)

Maximum wet bulb

26 °C

Max. humidity rise

10% / hour

Altitude operating

0 to 10.000 ft (3000 m) at 25 °C ambient

Non Operating

Temperature

-30 °C to +60 °C

Max. temperature rise

20°C / hour

Humidity

10 % RH to 90% RH (non condensing)

Altitude

-22 to 33000 feet (-7 m to 10000 m)

Operating environment 6.2

Storage and Shipping

Table 5 Operating environme n t

NEO S-Series User Guide

Characteristics

Specification

NEO S-Series tape library with LTO4 drive(s)

Maximum storage capacity

Native: 6,4/19,2/38,4TB

Maximum data transfer rate

Native: 120 MB/s (432 GB/h)

Interface

Ultra320 SCSI LVD

NEO S-Series tape library with LTO5 drive(s)

Maximum storage capacity

Native 12/36/72 TB

Maximum data transfer rate

Native: 140 MB/s (504 GB/h) Interface

6 GB/s SAS

NEO S-Series tape library with LTO6 drive(s)

Maximum storage capacity

Native 25/77/144 TB

Maximum data transfer rate

Native: 210 MB/s (756 GB/h) Interface

6 GB/s SAS

Maximum storage capacity and data transfer rate 6.3

(8/24/48/96 data cartridges)

(single drive)

(drive dependent)

(8/24/48/96 data cartridges)

(single drive)

Compressed: 12,8/38,4/76,8TB (assuming 2:1 compression)

Compressed: 240 MB/s (864 GB/h) (assuming 2:1 compression)

3 GB/s SAS 4 GB/s FC

Compressed: 24/72/144 TB (assuming 2:1 compression)

Compressed: 280 MB/s (1,0 TB/h) (assuming 2:1 compression)

(drive dependent)

(8/24/48data cartridges)

(single drive)

(drive dependent)

Table 6 Maximum storage capacity and data transfer rate

For additional information, see :

8 GB/s FC

Compressed: 64/192/384TB (assuming 2,5:1 compression)

Compressed: 525 MB/s (1,9 TB/h) (assuming 2,5:1 compression)

8 GB/s FC

NEO S-Series User Guide

1. Supported configurations, Table 1, Page Error! Bookmark not defined.

2. T ape cartridge type, Table 8, Page Error! Bookmark not defined.

3. Backward compatibility (tape cartridge), Table 8, Page Error! Bookmark not defined.

NEO S-Series User Guide

NOTE

To comply with the follo wing regulations and standards, the libra ry

NOTE

Disposal of waste equipment by users in private household in the

7 Agency Certifications

must be properly installed in an office or industrial environment with shielded cables and adequate grounding of the SCSI bus and the input power.

Recycling and disposal 7.1

European Union and Norway.

Figure 14 WEEE symbol

This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibili ty to dispose of your equipment by handling it over to a designated collectio n p oint for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at this time of disposal will help to conserve natura l resources and ensure that it is rec ycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.

NEO S-Series User Guide

Standard

European Community

CE scheme according to EN/IEC 60950

USA/Canada

FCC, ETL according to UL 60950

Device standards 7.2

• ANSI Small Computer System Interface-2 (SCSI-2), X3.131 – 1994

• ANSI SCSI-3 Primary Commands, X3.301 - 1997

• ANSI Information and Technology. SCSI-3 Medium Changer Commands (SMC), NCITS.314:1998

• ANSI SCSI Parallel Interface-2 (SIP-2), X3.302:1998

• IEC 60297 Rack Standards

Countries

CE mark 7.3

Figure 15 CE mark

The CE mark is a mandatory conformity mark on many products placed on the single market in the European Economic Area (EEA). The CE marking certifies that a product has met EU consumer safety, health or environmental requirements.

ETL mark 7.4

Figure 16 ETL mark

The ETL mark is alternative to the UL and CSA marks in the USA. This mark is issued by Intertek. This mark shows that your product meets all the appropriate safety and performance specifications for your market of sale (generally identical to the standards set by UL and CSA).

NEO S-Series User Guide

FCC (United States) 7.5

The computer equipment described in this manual generates and uses radio frequency (RF) energy. If the equipment is not installed and operated in strict accordance with the manufacturer’s instructions, interference to radio and television reception might result.

Figure 17 FCC mark

This equipment complies with Part 15 of the FCC Rules. Operation is subject to the following conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Part 15, Class A, of the FCC Rules, is designed to provide reasonable protection against radio and television interference in a residential installation. Although the equipment has been tested and found to comply with the allowed RF emission limits, as specified in the above-cited Rules, there is no guarantee that interference will not occur in a particular installation. Interference can be determined by turning the equipment off and on while monitoring radio or television reception. The user may be able to eliminate any interference by implementing one or more of the following measures:

• Reorient the affected device and/or its receiving antenna.

• Increase the distance between the affected device and the computer equipment.

• Plug the computer and its peripherals into a different branch circuit from that used by the affected device.

• If necessary, consult an experienced radio/television technician for additional suggestions.

Canadian verification 7.6

This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations (ICES-003, Class A).

Overland Storage NEO S Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual