Overland Storage ARCvault Service Manual

ARCvault
Series

Autoloader/Library

™

Service Manual

Part Number 10400025-101
October 2006

Proprietary Notice

All information contained in or disclosed by this document is considered proprietary by Overland Storage. By
accepting this material, the recipient agrees that this material and the information contained therein are held
in confidence and in trust and will not be used, reproduced in whole or in part, nor its contents revealed to
others, except to meet the purpose for which it was delivered. It is understood that no right is conveyed to
reproduce or have reproduced any item herein disclosed without express permission from Overland Storage.
Overland Storage provides this manual as is, without warranty of any kind, either expressed or implied,
including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
Overland Storage may make improvements or changes in the products or programs described in this manual at
any time. These changes will be incorporated in new editions of this publication.

Overland Storage assumes no responsibility for the accuracy, completeness, sufficiency, or usefulness of this
manual, nor for any problem that might arise from the use of the information in this manual.

Overland products are covered by one or more of the following patents registered with the USPTO: 5,870,245; 6,328,766; 6,353,581; 6,496,325.

Overland®, Overland Storage®, XchangeNOW®, VR2®, WebTLC®, PowerLoader®, LoaderXpress®, NEO SERIES®, and REO SERIES® are registered trademarks of
Overland Storage, Inc. Simply iSCSI™, Simply Protected™, Simply Protected Storage™, SnapWrite™, ULTAMUS™, ULTAMUS SERIES™, ULTAMUS PRO™,
ULTAMUS RAID™, REO™, NEO™, ARCvault™, ARCvault SERIES™, Protection OS™, Multi-SitePAC™, NDMP PAC™, CompliancePAC™, VTLPac™, and
D2D2T™ are trademarks of Overland Storage, Inc.

© 2006 Overland Storage, Inc. All rights reserved.

Worldwide Headquarters Overland Storage, Inc.

4820 Overland Avenue
San Diego, CA 92123
Toll Free: [phone]
Tel: [phone]
Fax: [phone]

Sales Tel: [phone]

Fax: [phone]
E-mail: [e-mail]
http://www.overlandstorage.com

Technical Support Tel: [phone]

Fax: [phone]
Toll Free: [phone]
International: 001 [phone] x5
E-mail: [e-mail]
http://support.overlandstorage.com

Overland Storage, EMEA Overland House, Ashville Way

Wokingham, Berkshire
RG41 2PL, England
Tel: [phone]
Fax: [phone]
http://www.overlandstorage.com

ii Part Number 10400025-101 10/2006

About this Manual

This service manual provides detailed information necessary for upgrading or repairing an
Overland Storage ARCvault Series™ autoloader or library. It is designed to be used only by
Overland-authorized service technicians.

Product Documentation

ARCvault product documentation and additional literature are available online at
http://www.overlandstorage.com.

Conventions

This service manual exercises several typographical conventions to help explain how to use the
ARCvault.

Convention Description & Usage

Boldface Words in boldface indicate items to select such as menu items or command

Ctrl-Alt-r This type of format details the keys you press simultaneously. In this example, hold

NOTE A Note indicates neutral or positive information that emphasizes or supplements

IMPORTANT An Important note is a type of note that provides information essential to the

CAUTION A Caution contains information that the user needs to know to avoid damaging or

WARNING A Warning contains information essential to people’s safety. It advises

buttons.

down the Ctrl and Alt keys and press the r key.

important points of the main text. A note supplies information that may apply only
in special cases—for example, memory limitations or details that apply to specific
versions of a program.

completion of a task or that can impact the product and its function.

permanently deleting data or causing physical damage to the hardware or system.

users that failure to take or avoid a specific action could result in
physical harm to the user or hardware.

Firmware Updates

The latest release of the ARCvault firmware can be obtained from the Overland Storage FTP
site.

1. Point your browser to ftp://ftp.overlandstorage.com/Firmware/ARCvault/.

2. Open the ARCvault folder.

3. Download the latest firmware file labeled ARCvault_nnnn.bin (where “nnnn” represents the

latest version number).

For additional assistance, search at http://support.overlandstorage.com/.

10400025-101 10/2006 iii

Electrostatic Discharge Information

A discharge of static electricity can damage static-sensitive devices. Proper packaging and
grounding techniques are necessary precautions to prevent damage. To prevent electrostatic
discharge (ESD) damage, observe the following precautions:

• Transport products in static-safe containers such as conductive tubes, bags, or boxes.

• Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.

• Cover the loader or library with approved static-dissipating material.

• Use an ESD wrist strap connected to the work surface and grounded tools and equipment.

• Keep the work area free of non-conductive materials such as foam packing materials.

• Make sure you are always properly grounded when touching a static-sensitive component or

assembly.

• Avoid touching pins, leads, or circuitry.

Overland Technical Support

For assistance configuring and using your ARCvault, search for help at:

http://support.overlandstorage.com/

Our Overland Storage Technical Support staff is also available to assist you by phone at:

1 [phone] (Toll-free and active only in US and Canada)
001 [phone] x5 (Worldwide)

They are available on normal business days, 6 AM through 5 PM (PT), excluding Overland
holidays. At all other times we will respond to technical support calls within 4 hours.

Technical support for our European customers is available as well from our United Kingdom
office at:

[phone]
9:00 AM to 5:00 PM (GMT)
Monday through Friday

You can e-mail our technical support staff at [e-mail].

iv 10400025-101 10/2006

Table of Contents

Section 1 - General Information

1.1 Safety ....................................................................................................................................................... 1-1

1.2 General Description ............................................................................................................................... 1-2

1.3 Version Control ....................................................................................................................................... 1-2

1.4 ARCvault Models Covered ................................................................................................................... 1-2

1.5 Specifications ......................................................................................................................................... 1-3

1.5.1 Physical Specifications ................................................................................................................. 1-3

1.5.2 Technical Information .................................................................................................................. 1-4

1.5.3 Reliability and Safety .................................................................................................................... 1-4

1.5.4 Temperature, Humidity and Altitude .......................................................................................... 1-5

1.5.5 Shock ............................................................................................................................................. 1-5

1.5.6 Vibration ........................................................................................................................................ 1-6

1.5.7 Electromagnetic Emissions .......................................................................................................... 1-7

Section 2 - System Overview

2.1 Installation ............................................................................................................................................... 2-1

2.1.1 Shipping Tie-Down Wire ............................................................................................................... 2-1

2.1.1.1 Tie-Down Removal .............................................................................................................. 2-1

2.1.1.2 Tie-Down Reinstallation for Shipment ................................................................................ 2-2

2.1.2 Rack Considerations .................................................................................................................... 2-3

2.1.2.1 Installing an ARCvault Library ............................................................................................ 2-3

2.1.2.2 Removing ARCvault Library for Service ............................................................................ 2-6

2.2 Attaching Cables ................................................................................................................................... 2-6

2.3 Power Management ............................................................................................................................. 2-7

2.3.1 Power-On Process ........................................................................................................................ 2-7

2.3.2 Power-Off Process ........................................................................................................................ 2-8

2.4 Interfaces ................................................................................................................................................ 2-8

2.4.1 Operator Control Panel ............................................................................................................... 2-8

2.4.1.1 ARCvault OCP Software Maps .......................................................................................... 2-9

2.4.2 Remote Management Utility ..................................................................................................... 2-10

2.4.2.1 ARCvault RMU Software Map .......................................................................................... 2-11

2.5 Password Protection ............................................................................................................................ 2-12

2.6 Tape Magazines ................................................................................................................................... 2-13

2.6.1 Slot Management ...................................................................................................................... 2-13

2.6.2 I/E Element .................................................................................................................................. 2-15

2.6.2.1 Single-Slot I/E Element ....................................................................................................... 2-15

2.6.2.2 Full-Magazine I/E Element ................................................................................................ 2-16

Section 3 - Troubleshooting and FSCs

3.1 Possible Problems ................................................................................................................................... 3-1

3.1.1 Sample Screens ............................................................................................................................ 3-1

3.2 Error Recovery ........................................................................................................................................ 3-1

3.2.1 FSC/ERP Cross-Reference Table ................................................................................................. 3-2

3.2.2 Error Recovery Procedures .......................................................................................................... 3-7

3.3 Tape Drive Removal ............................................................................................................................ 3-16

3.4 Touch Screen Overrides ...................................................................................................................... 3-17

3.4.1 Touch Screen Forced Recalibration .........................................................................................3-18

3.4.2 Touch Screen Contrast Reset .................................................................................................... 3-18

Section 4 - Adding or Replacing Components

4.1 Replacing a Tape Drive ........................................................................................................................ 4-1

4.1.1 Remove the Drive Assembly ....................................................................................................... 4-1

4.1.2 Replace Full-Height Drive ............................................................................................................ 4-2

Part Number 10400025-101 10/2006 v

Table of Contents

4.2 Replacing Drive Cover Assembly ......................................................................................................... 4-4

4.3 Replacing A Media Magazine ............................................................................................................. 4-4

4.4 Exchanging a Chassis ............................................................................................................................ 4-5

4.5 Adding a Second Drive to an ARCvault 24 ........................................................................................ 4-8

4.1.3 Replace Half-Height Drive ........................................................................................................... 4-2

4.1.4 Reinstall the Drive ......................................................................................................................... 4-3

4.2.1 Remove Old Assembly ................................................................................................................. 4-4

4.2.2 Install New Assembly .................................................................................................................... 4-4

4.4.1 Removing the Old Chassis ........................................................................................................... 4-5

4.4.1.1 Removing Magazines ......................................................................................................... 4-6

4.4.1.2 Removing the Unit from Rack ............................................................................................ 4-6

4.4.1.3 Removing Drive Assembly .................................................................................................. 4-7

4.4.2 Incorporating the New Chassis ................................................................................................... 4-7

4.4.2.1 Install Drive Assembly .......................................................................................................... 4-7

4.4.2.2 Reattach Drive Cover ......................................................................................................... 4-7

4.4.2.3 Reinstall Unit in Rack ........................................................................................................... 4-8

4.4.3 Reconfiguring the Unit ................................................................................................................. 4-8

4.5.1 Preparing the Unit ......................................................................................................................... 4-8

4.5.1.1 Removing the Unit from Rack ............................................................................................ 4-8

4.5.1.2 Removing Drive Assembly .................................................................................................. 4-8

4.5.2 Installing the New Drive ............................................................................................................... 4-9

4.5.3 Reinstalling the Drive Assembly ................................................................................................. 4-10

Section 5 - Firmware Update

5.1 Using a Local FTP Server ........................................................................................................................ 5-1

5.2 Using a Remote FTP Server .................................................................................................................... 5-1

Index

vi Part Number 10400025-101 10/2006

List of Figures

Section 1 - General Information

Figure 1-1: ARCvault 24 Library ..................................................................................................1-1

Section 2 - System Overview

Figure 2-1: Location of Robotics Tie-Down Wire Underneath Library .................................... 2-1

Figure 2-2: Tie-Down Removal.................................................................................................... 2-2

Figure 2-3: Tie-Down Hole Locations (Top View)...................................................................... 2-3

Figure 2-4: Tie-Down in Place ..................................................................................................... 2-3

Figure 2-5: Holes Used for Attaching Rails................................................................................. 2-4

Figure 2-6: Outside Rail Adjustment for 30" Rack ..................................................................... 2-4

Figure 2-7: Attaching Outside Rails............................................................................................ 2-5

Figure 2-8: Tighten Retaining Screws to Rack........................................................................... 2-5

Figure 2-9: ARCvault Rear Connections and Power Switch ................................................... 2-6

Figure 2-10: ARCvault Basic Cabling......................................................................................... 2-7

Figure 2-11: Power-On Points...................................................................................................... 2-7

Figure 2-12: POST Startup Logo Screen ..................................................................................... 2-8

Figure 2-13: OCP Default Screen ............................................................................................... 2-8

Figure 2-14: ARCvault 12 OCP Software Map .......................................................................... 2-9

Figure 2-15: ARCvault 24 OCP Software Map ........................................................................ 2-10

Figure 2-16: ARCvault 12 RMU Software Map ........................................................................ 2-11

Figure 2-17: ARCvault 24 RMU Software Map ........................................................................ 2-12

Figure 2-18: ARCvault 12 Normal Slot Numbering ................................................................. 2-13

Figure 2-19: ARCvault 24 Normal Slot Numbering ................................................................. 2-14

Figure 2-20: Slot Numbering with Single-Slot I/E Element ...................................................... 2-14

Figure 2-21: Slot Numbering with Full-Magazine I/E Element ................................................ 2-14

Figure 2-22: I/E Element Magazine Location.......................................................................... 2-15

Figure 2-23: Removing Single-Slot I/E Element........................................................................ 2-16

Figure 2-24: Single-Slot I/E Element With Tape........................................................................ 2-16

Section 3 - Troubleshooting and FSCs

Figure 3-1: Sample OCP Error Message Screen ....................................................................... 3-1

Figure 3-2: Sample RMU Error Message in Library Health Table.............................................. 3-1

Figure 3-3: General Troubleshooting Procedure ...................................................................... 3-2

Figure 3-4: Error Recovery Procedure 1—Defective Chassis .................................................. 3-8

Figure 3-5: Error Recovery Procedure 2—Defective Chassis or Drive .................................... 3-9

Figure 3-6: Error Recovery Procedure 3—User Configuration Error ...................................... 3-10

Figure 3-7: Error Recovery Procedure 4—User Operation Error ............................................ 3-10

Figure 3-8: Error Recovery Procedure 5—System or Application Error................................. 3-11

Figure 3-9: Error Recovery Procedure 6—Defective Media or Chassis................................ 3-12

Figure 3-10: Error Recovery Procedure 7—Defective Media, Chassis, or Drive .................. 3-13

Figure 3-11: Error Recovery Procedure 8—Defective Media or Drive ................................. 3-14

Figure 3-12: ERP Chassis vs. Tape Drive ERP ............................................................................ 3-15

Figure 3-13: Level 3 Escalation ERP .......................................................................................... 3-16

Figure 3-14: ARCvault Drive Access ........................................................................................ 3-17

Figure 3-15: Drive Cover SCSI and Fan Cables ...................................................................... 3-17

Section 4 - Adding or Replacing Components

Figure 4-1: ARCvault Rear Panel................................................................................................ 4-1

Figure 4-2: Drive Cover SCSI and Fan Cables .......................................................................... 4-2

Figure 4-3: Reattaching the Brackets to a Full-Height Drive................................................... 4-2

Figure 4-4: Removing an ARCvault Half-Height Drive ............................................................. 4-3

Figure 4-5: Drive Cover Assembly .............................................................................................. 4-4

Figure 4-6: Left and Right Media Magazines............................................................................ 4-5

Part Number 10400025-101 10/2006 vii

List of Figures

Figure 4-7: ARCvault 24 Components to be Removed .......................................................... 4-6

Figure 4-8: Retaining Screw Location........................................................................................ 4-7

Figure 4-9: Remove Air Dam.......................................................................................................4-9

Figure 4-10: Adding a Second Half-Height Drive..................................................................... 4-9

Figure 4-11: Attaching the Serial Y-Cable............................................................................... 4-10

viii Part Number 10400025-101 10/2006

List of Tables

Section 1 - General Information

Table 1-1: Service Manual Released Versions.......................................................................... 1-2

Section 2 - System Overview

Table 2-1: ARCvault OCP Security Levels ............................................................................... 2-13

Section 3 - Troubleshooting and FSCs

Table 3-1: FSC/ERP Cross-Reference ......................................................................................... 3-3

Table 3-2: Error Recovery Procedures ....................................................................................... 3-7

Part Number 10400025-101 10/2006 ix

List of Tables

x Part Number 10400025-101 10/2006

1

SECTION

General Information

This section provides introductory information about the ARCvault Series 2U (Figure 1-1) tape
archive units—ARCvault 12 Loader1 and ARCvault 24 Library. Included are performance
specifications and characteristics, power requirements, available configurations, and list of
recommended tools and test equipment.

1
1
0
0

­C

R
A

1.1 Safety

Observe the following warnings while servicing this system:

Figure 1-1: ARCvault 24 Library

WARNING: The power supplies in your tape archive may produce high voltages and energy
hazards, which can cause bodily harm. Only trained service technicians are authorized to
remove the covers and access any of the components inside the unit.

Die Stromversorgungen Ihres Computers oder Speichersystems erzeugen lebensgefährliche
Hochspannung. Computerabdeckungen dürfen nur von autorisierten Servicetechnikern entfernt
werden, der Zugang zu den Komponenten im Innern des Computers ist ausschließlich
autorisierten Servicetechnikern vorbehalten.

WARNING: Due to the weight of the unit, it is recommended that at least two people be used to
lift the unit out of the box to prevent injury.

Wegen des großen Gewichts der Einheit ist es empfehlenswert, dass beim Herausheben aus
dem Verpackungskarton mindestens zwei Personen beteiligt sind, um somit köperlichen
Verletzungen vorzubeugen.

1 Unless otherwise noted, the ARCvault 12 Loader is included for all generic references to an ARCvault library.

10400025-101 10/2006 1–1

Section 1

WARNING: It is recommended that a mechanical lifter (or at least two people) be used to raise
and align the library to prevent injury during the installation into the rack.

Es wird empfohlen, dass zum Anheben und Ausrichten der Library ein mechanisches
Hebegerät (oder ein Minimum von zwei Personen) eingesetzt wird, um körperlichen
Verletzungen bei der Installation ins Rack vorzubeugen.

WARNING: Neither the touch screen nor the power switch completely shuts off power to the
library. To reduce the risk of electrical shock or damage to the equipment, unplug the power
cord.

Die Library lässt sich weder durch die Bedienung des Tastbildschirms, noch des
Betriebsschalters völlig ausschalten. Stecken Sie das Netzkabel aus, um das Risiko eines
elektrischen Schlags zu vermeiden.

Library maintenance may involve exposure to electrical shock or possible damage to the unit.
Before servicing the library, be aware of possible hazards and take necessary precautions. Refer
to the product documentation for additional notes, cautions, and other alerts.

1.2 General Description

The ARCvault loaders and libraries deliver tape backup and archive capabilities to small- and
mid-size IT environments that need to effortlessly protect large amounts of data. The combination
of high capacity and simplicity make the ARCvault family ideal for organizations looking to
implement both disk and tape for superior data protection.

1.3 Version Control

The table below shows the different versions of this service manual. This version is the last
version shown in the table:

Table 1-1: Service Manual Released Versions

Version Number Date Released Changes from Previous Version

10400025-101_A October 30, 2006 Initial Release for ARCvault firmware version 1.57.

1.4 ARCvault Models Covered

• ARCvault 12 Loader with full-height LTO3 SCSI tape drive (OV-ARC101003)

• ARCvault 12 Loader with half-height LTO2 SCSI tape drive (OV-ARC101001)

• ARCvault 24 Library with full-height LTO3 SCSI tape drive (OV-ARC101004)

• ARCvault 24 Library with half-height LTO2 SCSI tape drive (OV-ARC101002)

1–2 10400025-101 10/2006

1.5 Specifications

1.5.1 Physical Specifications

Library Configuration

Maximum number of tape cartridges • 12 (ARCvault 12)

Number of media magazines • 1 (ARCvault 12)

Slots per magazine 12
Number of Drives 1 full-height or half-height drive (upgradable to 2

Number of I/E Element Slots

Capacity

Native capacity TB (LTO-3 / LTO-2) 4.8 / 2.4 (ARCvault 12)

Max. compressed

Performance

Native / Compressed† LTO-2 transfer rate (GB/hr) 86.4 / 172.8
Native / Compressed

Dual half-height drives
Native / Compressed

Interfaces

SCSI HD 68
Ethernet RJ-45
Serial RJ-11

LCD Touch Screen

Dimensions 2.5” x 1.25” (6.4cm x 3.2cm)
Type Pressure-sensitive blue and light-gray screen
Resolution 128 x 64 pixels @ 50 dpi

Physical Dimensions

Dimensions (H x W x D) 3.475 x 18.9 x 34.25 in. (8.6 x 48.3 x 87.0 cm)
Weight Empty 43 lbs (20kg)
Base Configuration Shipping Weight 45 lbs (21kg)
Fully Configured Weight with Maximum Number

of Magazines and Drives (No Cartridges)

*. ARCvault 24 only.
†. Assumes compression ratio of 2:1. Actual performance may vary with the application.

*

†

storage TB (LTO-3 / LTO-2)

†

LTO-2 transfer rate (GB /hr)

†

LTO-3 transfer rate (GB/hr) 216 / 432

General Information

•24 (ARCvault 24)

•2 (ARCvault 24)

half-height drives in the ARCvault 24)
0, 1, or 12, depending on configuration

9.6 /4.8 (ARCvault 24)

9.6 /4.8 (ARCvault 12)

19.2 / 9.6 (ARCvault 24)

172.8 / 345.6

• ARCvault 12: 52 lbs. (23.5kg)

• ARCvault 24: 57.5 lbs. (26kg)

10400025-101 10/2006 1–3

Section 1

1.5.2 Technical Information

Operational Specifications

Mount time Less than 60 seconds, estimated
Dismount time (excluding rewinding) Less than 60 seconds, estimated
Inventory time (full including tape drives) Less than 3 minutes
Rewind time (maximum / average) 98 / 49 sec

Power Consumption

Idle State 80 Watts / 223 BTUs / 288 KJ
Average Running State 80 Watts / 223 BTUs / 288 KJ
Peak Power 165 Watts / 563 BTUs / 594 KJ

Voltage

Input Voltage, Low
Input Voltage, High
Input Frequency 50-60 Hz
AC Power Input One IEC320-C14 type rear-panel receptacle

BTU Heat Load

Maximum, one drive 69.0 BTU/hour
Maximum, two drives

*. The low voltage nominal will be 110 VAC and the high voltage nominal will be 220 VAC.
†. Based on 3.415179 BTU/watt.
‡. ARCvault 24 only.

*

*

†

‡

100-120 VAC ±10%
200-240 VAC ±10%

96.9 BTU/hour

1.5.3 Reliability and Safety

Reliability

Mean time between failures (MTBF) More than 250,000 hours
Maximum swaps before failure (MSBF) More than 1,000,000 cartridge swaps
Design life 7 years
Mean time to repair (MTTR) Less than 30 minutes

Safety Standards

NRTL - US IEC60950-1, Standard for Safety of Information

NRTL - Canada CAN/CSA-C22.2 No. 950, Standard for Safety of

CE Marking (European Union) Low Voltage Directive, 72/23/EEC, European Union
TÜV GS Mark (Germany) EN60950, (IEC950) Standard for Safety of

Technology Equipment

Information Technology Equipment

Information Technology Equipment, 3

rd

addition

1–4 10400025-101 10/2006

1.5.4 Temperature, Humidity and Altitude

Operating

Dry Bulb Temperature -10°C to 40°C
Temperature Gradient 1°C / min. (across the range)
Temperature Shock 15°C (over 2 min.)
Wet Bulb Temperature 26°C
Relative Humidity 15% to 85% (noncondensing)
Humidity Gradient 10% / hr.

Power On—No Tape Loaded (Unpacked—72 hours)

Dry Bulb Temperature 0°C to 50°C
Temperature Gradient 15°C / hr. (across the range)
Temperature Shock 15°C (over 2 min.)
Wet Bulb Temperature 30°C
Relative Humidity 10% to 95% (noncondensing)
Humidity Gradient 10% / hr.

Non-Operating—Long Term (Packed or Unpacked)

Dry Bulb Temperature -40°C to 60°C
Temperature Gradient 20°C / hr. (across the range)
Temperature Shock 15°C (over 2 min.)
Wet Bulb Temperature 30°C
Relative Humidity 5% to 95% (noncondensing)
Humidity Gradient 10% / hr.

Transit—Short Term (Packed 7 Days)

Dry Bulb Temperature -40°C to 60°C
Temperature Gradient 25°C / hr. (across the range)
Temperature Shock 15°C (over 2 min.)
Wet Bulb Temperature 30°C
Relative Humidity 5% to 95% (noncondensing)
Humidity Gradient 10% / hr.

General Information

1.5.5 Shock

Operating (Within Spec—No Damage)

Peak Acceleration 31 Gs ±5%
Duration 2.6ms
Wave Shape 1/2 sine pulses
Application X,Y,Z axes

Non-Operating, with Tape Cartridges Removed (Unpacked—No Damage)

Peak Acceleration 71 Gs ±5%
Duration 2ms
Wave Shape 1/2 sine pulses

10400025-101 10/2006 1–5

Section 1

1.5.6 Vibration

Application X,Y,Z axes

Transit/Storage (Packed—No Damage)

Peak Acceleration 30 Gs
Duration 30ms
Wave Shape 1/2 sine pulses
Application X,Y,Z axes

Physical Drop Test (Packed—No Damage)

Drop Test Distance 30 in.
Application Per TAPPI T802om-91

Operating Sine Test (Within Spec—No Damage)

Frequency Range 5–500–5Hz
Amplitude 0.1 inch, double amplitude, 0.25 G
Dwell and Duration 15 min. for a total of 1.5 hours
Wave shape Sinusoidal, 1 octave/min.
Application X,Y,Z axes, 2 sweeps per axis

Operating Random Test (Within Spec—No Damage)

Frequency Range 5–500Hz
Profile Level 0.27 GRMS
Duration 30 min. per axis
Random Tests Per ASTM D3580
Application X,Y,Z axes

Non-Operating Sine Test (Unpacked—No Damage)

Frequency Range 5–1000–5Hz
Amplitude 0.1 inch, double amplitude, 1.0 G
Dwell and Duration 15 min. for a total of 1.5 hours
Wave shape Sinusoidal, 1 octave/min.
Application X,Y,Z axes, 2 sweeps per axis

Non-Operating Random Test (Unpacked—No Damage)

Frequency Range 5–250Hz
Profile Level 1.54 GRMS
Duration 30 min. per axis
Random Tests Per ASTM D3580
Application X,Y,Z axes

Truck Transit Test (Packed—No Damage)

Frequency Range 5–200Hz
Profile Level 1.146 GRMS
Duration 30 min. per axis
Random Tests Per ASTM D4728-95
Application X,Y,Z axes

1–6 10400025-101 10/2006

Air Transit Test (Packed—No Damage)

Frequency Range 5–300Hz
Profile Level 1.146 GRMS
Duration 30 min. per axis
Random Tests Per ASTM D4728-95
Application X,Y,Z axes

1.5.7 Electromagnetic Emissions

Agency Standards

FCC US Std. 47 CFR, Part 15 Rules, Class A. Notation on

Industry Canada (ICES) Industry Canada Rules, ICES-003, Class A. Notation

CE Marking (European Union) EMC Directive, 89/336/EEC Laws, relating to

VCCI (Japan) Class A per CISPR 22, Japan. VCCI statement on

BSMI (Taiwan) CNS: 13438, Taiwan. Class A

General Information

Product

on product

electromagnetic compatibility, European Union
EN55022, Standard, RFI limits, Information
Technology Equipment, Class A EN55024,
Information Technology Equipment, Immunity.

product

10400025-101 10/2006 1–7

Section 1

1–8 10400025-101 10/2006

2

SECTION

System Overview

2.1 Installation

WARNING: Due to the weight of the unit, it is recommended that at least two people be used to
lift the unit to prevent injury.

2.1.1 Shipping Tie-Down Wire

CAUTION: A tie-down wire holds the shuttle and robotics in place for shipment and MUST be removed before
operating the unit. Failure to remove this tie-down will result in damage to the internal robotics and
catastrophic failure of the unit.

2.1.1.1 Tie-Down Removal

1. Turn the library on its side (Figure 2-1).

8
4
0
0

­C
R
A

Robotics Tie-Down
(Must Be Removed)

Figure 2-1: Location of Robotics Tie-Down Wire Underneath Library

2. Untwist the tie-down wire underneath near the front center.

3. At the wire end closest to the center of the unit, push (Figure 2-2) part of the wire up into

the unit.

10400025-101 10/2006 2–1

Section 2

Push In

7
5

Pull Out

0
0

­C
R
A

Figure 2-2: Tie-Down Removal

4. Using the wire end closest to the front, gently pull the wire out.

If necessary, feed the other wire end up into the unit as you pull out the front end.

5. Save the tie-down wire in case you ever need to ship the unit.

2.1.1.2 Tie-Down Reinstallation for Shipment

WARNING: To reduce the risk of electric shock or damage to equipment, disconnect the power
by unplugging the power cord.

CAUTION: Do NOT turn the library upside down onto its top or allow the front bezel to contact the table if on
its side.

1. Remove and retain the six screws from the front top cover of the empty chassis.

2. Lift the front edge of the cover and pull it slightly forward to release the tabs in the rear. Set

the cover aside.

3. Verify that the shuttle is in the Home position (facing the bottom front slot of the right

magazine).

IMPORTANT: If the shuttle is not in the Home position, contact Overland Technical Support.

4. Position the library so there is space underneath the front 8 inches (20cm) of the unit.

This allows room for the tie-down to exit the chassis and be twisted together.

5. Insert one end of the saved tie-down into the front tie-down hole and the other end into the

rear tie-down hole (Figure 2-3).

Route the tie-down wire between the black motor cable and the body of the shuttle.

2–2 10400025-101 10/2006

System Overview

Tie-Down

Holes

Shuttle
Top

Motor Cable

Figure 2-3: Tie-Down Hole Locations (Top View)

6. From the bottom, pull both ends of the tie-down wire simultaneously until tight, and then twist

them together (Figure 2-4).

8
4
0
0

­C
R
A

Figure 2-4: Tie-Down in Place

7. Using the six retained screws, reattach the front top cover.

2.1.2 Rack Considerations

An ARCvault library comes with the inside slide rails attached to the unit. The provided rail kit is
used to attach the outside rails to the rack to support the unit. This rail kit is not intended to be
used on a threaded rack.

WARNING: It is recommended that a mechanical lifter (or at least two people) be used to raise,
align, and lower the unit to prevent injury during the installation into or removal from the rack.

2.1.2.1 Installing an ARCvault Library

1. Locate and mark the holes for the outside rails and retaining screws.

a. Starting with the right front flange at the bottom of the rack (or from the top of a

previously mounted component), locate the first set (Figure 2-5) of three holes with equal
gaps of 5/8 inch (1.6cm).

10400025-101 10/2006 2–3

Section 2

Right Front Flange

Retaining Screw
Hole Mark

5/8" (1.6cm)

2U

First
Hole

Set

1/2" (1.3cm)

5/8" (1.6cm)

5/8" (1.6cm)

0
3
0
0

­C
R
A

Top Rail
Hole Mark

Bottom Rail
Hole Mark

Figure 2-5: Holes Used for Attaching Rails

b. Mark the top and bottom holes of the set for the rail screws.

c. Mark the second hole above the set for the retaining screw.

d. Repeat Steps a–c for the left side.

2. Repeat Step 1 for the rear holes.

CAUTION: Be sure rear holes are horizontally in line with the front holes to assure the unit remains
level.

3. Adjust the rear mounting bracket to fit inside the rack flanges.

a. Remove and retain the two adjustment nuts and washers on the right outside rail.

b. Move the rear bracket so that the two PEM studs are in different slots (Figure 2-6).

• Use the two rear slots for a 24" deep rack.

• Use the two center slots for a 30" deep rack.

• Use the two front slots for a 36" deep rack.

Front Bracket & Rail Assembly

Adjust Rear Bracket to Fit

3
6
0
0

­C
R
A

PEM Studs & Lock Nuts

Figure 2-6: Outside Rail Adjustment for 30" Rack

c. Loosely replace the retained washers and screws.

d. Repeat Steps a–c for the left rail.

4. Using the eight SEMS screws and four bar nuts provided, attach the rails inside the flanges

(Figure 2-7).

NOTE: To ensure proper alignment, the bar nut corner notches must face away from the rail.

a. Attach the right outside rail inside the marked locations (Figure 2-7) of the right front

and right rear flanges.

b. Tighten the rail adjustment nuts on the outside edge of the rail.

c. Repeat Steps a–b for the left outside rail.

2–4 10400025-101 10/2006

Front Flanges

System Overview

Rear Flanges

Bar Nut

2
6
0
0

­C

R
A

Adjustment Nuts

Clip Nut

Figure 2-7: Attaching Outside Rails

5. Attach two clip-nuts to the retaining screws holes on the front rack flanges.

6. Move the slides all the way forward to assist with the installation of the unit.

7. Lift the ARCvault unit and, aligning the inner rails into the outer rails on the rack, gently

slide it into the rack until the rail stops engage. Release the rail stops and continue sliding
the unit into the rack until the front panel touches the front flanges.

NOTE: Early models require a tool (such as a screwdriver) to release the safety catches.

8. Tighten the two retaining screws behind the doors (Figure 2-8) to secure the unit.

Retaining Screw

Figure 2-8: Tighten Retaining Screws to Rack

9. Attach all network cables and power cords (see “Attaching Cables” on page 2-6).

10400025-101 10/2006 2–5

Section 2

2.1.2.2 Removing ARCvault Library for Service

1. Power off the unit and remove the power cord.

See “Power-Off Process” on page 2-8 for details.

2. Label and remove all wiring and cables in the rear.

3. Loosen the two retaining screws in the hinge area inside the doors.

4. Close the doors and grasp the unit by the metal bracket behind the door hinges.

CAUTION: Do not pull on the doors as this can damage or break them.

5. Gently pull the unit a few inches out of the rack to expose the case.

6. Grasp the library case and slide the ARCvault unit outward until the rail stops engage.

7. Press the safety catches on each rail to release them.

NOTE: Early models require a tool (such as a screwdriver) to release the safety catches.

8. Using two people or a mechanical lifter, carefully slide the unit the rest of the way out and set

it on a secure surface.

2.2 Attaching Cables

All the cables that connect the ARCvault unit to your host system and power source are located at
the rear of the library (Figure 2-9).

Drive Cover

SCSI Ports

Ethernet Serial

USB (not implemented)

AC ReceptaclePower Switch

Figure 2-9. ARCvault Rear Connections and Power Switch

An ARCvault library comes with a single tape drive already installed and ready to be connected to
the network (Figure 2-10).

NOTE: ARCvault 24 units that come configured with one half-height drive can accommodate a second

half-height drive (available separately). The external cabling is the same as a single drive library.

8
0
0
0

­C

R
A

2–6 10400025-101 10/2006

SCSI Cable

Power Cord

System Overview

5
7
0
0

­C

R
A

1. Connect the LVD SCSI cable to one of the SCSI ports and the other end to your system.

2. Attach the SCSI terminator to the remaining open SCSI port.

3. Plug the host network connection into the Ethernet port.

4. Plug the power cord into the AC receptacle and the other end into a power source.

2.3 Power Management

WARNING: Neither the touch screen nor the power switch completely shuts off power to the unit.
To reduce the risk of electrical shock or damage to the equipment, remove the power cord.

While powering on the unit, holding the rear Power button more than 10 seconds will put the unit
into a maintenance mode. To exit the maintenance mode, recycle the power normally.

SCSI Terminator

Ethernet

Figure 2-10: ARCvault Basic Cabling

Front: Tap Here Rear: Press Here

2
2
0
0

­C
R
A

8
0
0
0

­C
R
A

Figure 2-11: Power-On Points

2.3.1 Power-On Process

1. Verify the power cord is plugged in.

2. Start the power-on process (Figure 2-11).

• From the front, tap the OCP.

• From the rear, press and release the Power switch.

10400025-101 10/2006 2–7

Section 2

3. The POST process begins and displays the Startup screen (Figure 2-12).

Figure 2-12: POST Startup Logo Screen

NOTE: You can press the Continue button on the Startup screen to view the Default screen. However,

the ARCvault will not allow any changes to its settings until POST completes.

After approximately 50 seconds, the unit automatically displays the Default menu screen
(Figure 2-13).

After approximately 3 minutes, when the unit has completed its POST (including an inventory
of cartridges), it is ready for use.

2.3.2 Power-Off Process

At the OCP, press Power > Power Off to have the library perform a controlled shutdown.
Alternately, pressing and holding the Power button on the rear panel for 4 seconds shuts off power
without parking the shuttle and completing tasks.

2.4 Interfaces

There are two ways to interact with an ARCvault library: the Operator Control Panel (OCP) and
the Remote Management Utility (RMU).

2.4.1 Operator Control Panel

The OCP touch screen provides an easy way to make common configuration changes and control
access to the media. The following is a basic list of operational procedures and general instructions
for using the OCP touch screen.

• Virtual buttons are represented on the screen as rectangles with labels such as “Status.” Press

inside the rectangle to activate the button’s feature or submenu.

• A keyboard or set of option buttons is automatically displayed when numbers need to be

entered or specific selections are required.

• If more options are available than can fit on the screen, arrow buttons are displayed on the

bottom so you can scroll through the options. Only one arrow is shown when you reach the end
or beginning of the list.

Figure 2-13: OCP Default Screen

NOTE: The Status screen, Help screen, and all message screens use scroll bar arrows on the right side

in place of the Up/Down arrows.

2–8 10400025-101 10/2006

System Overview

• A Back or Cancel button is always available on the bottom right of all secondary or lower

screens to return you to the previous screen.

• When the library is powered off but still plugged in, the OCP glows blue. Tapping the OCP

starts the power on cycle.

2.4.1.1 ARCvault OCP Software Maps

Figure 2-14: ARCvault 12 OCP Software Map

10400025-101 10/2006 2–9

Section 2

Figure 2-15: ARCvault 24 OCP Software Map

2.4.2 Remote Management Utility

The ARCvault RMU is an interface built into the ARCvault library and provides remote access to
and configuration of the library through an Ethernet port. It hosts a dedicated, protected Internet
site that can be accessed by a web browser using the IP address assigned to the ARCvault unit. This
is accomplished either from a PC connected to your network or via the World Wide Web using the
default HTTP port 80.

NOTE: If connecting a laptop directly to the unit to access the RMU site, use a crossover Ethernet cable

plugged into the Ethernet port at the rear of the unit.

2–10 10400025-101 10/2006

System Overview

The RMU default Login page uses Java-based encrypted HTTP authentication that encrypts the
password sent to the unit. The RMU firmware uses standard HTML-based pages that are served to
a web browser. The pages consist of two frames—a top navigational frame and a lower data frame.

2.4.2.1 ARCvault RMU Software Map

Figure 2-16: ARCvault 12 RMU Software Map

10400025-101 10/2006 2–11

Section 2

Figure 2-17: ARCvault 24 RMU Software Map

2.5 Password Protection

For added protection, the library lets you assign different levels of security using passwords:

• The OCP touch screen has User and Service security using 4-digit numeric passwords.

• The RMU offers Operator and Administrator security using 12-digit alphanumeric characters.

The default Administrator password is “2” while the default Operator password is “1.”

• An additional level of security is built in to both interfaces for factory technicians.

2–12 10400025-101 10/2006

System Overview

Table 2-1 shows the different OCP security levels, the access point that prompts for a password,

and the scope of access.

Table 2-1: ARCvault OCP Security Levels

Typ e Level Controls this Access Description

User 1 • Power > Power Off Library

• Power > Reboot Library

• Mag Access

•Move Media

Service 2 • Edit Opts > Library

•Edit Opts > Passwords

•Edit Opts > SCSI/FC

• Edit Opts > Network

•Utilities > Service

•Utilities > Diagnostics

Factory 4 • Utilities > Factory Factory technician use only.

NOTE: Each security type controls a specific group of OCP options. For example, adding a User password

does NOT protect Service-level options. However, a higher level of security permits access to all
lower-level functions, such as Service-level security allows access to all User-level functions.

Controls access to the power, media magazines,
and the movement of the media inside the unit.

Controls access to most of the utilities and the
editing of options.

2.6 Tape Magazines

To help manage the tape media, the cartridges are stored in 12-slot magazines that are removable.
This provides an easy way to exchange tapes and can also double as off-site storage unit.

2.6.1 Slot Management

To help manage the tape cartridge inventory, the individual slots of the magazines are numbered.
The number sequencing is from the bottom to the top, front to back. When a I/E Element is
configured, those slots are numbered separately.

The ARCvault 12 has one magazine located on the right side. Figure 2-18 shows the slot numbering
sequence for the magazine.

Right Magazine

Figure 2-18. ARCvault 12 Normal Slot Numbering

6312 9

11 8 5 2

10 7 4 1

Handle

0
2
0
0

­C

R
A

10400025-101 10/2006 2–13

Section 2

In the ARCvault 24, when no I/E Element is enabled (Figure 2-19), the slot numbering starts in the
left magazine and continues with the right magazine.

91236

25811

Left Magazine

14710

Handle

Handle

18 1524 21

Right Magazine

23 20 17 14

22 19 16 13

0
2
0
0

­C

R
A

Figure 2-19: ARCvault 24 Normal Slot Numbering

When a single-slot I/E Element is enabled on an ARCvault 24, the first slot is used for it and labeled
“ie.” This causes the regular slot numbering to start from the second slot, making it slot 1 (Figure 2-

20).

81125

Left Magazine

Handle

0
2
0
0

­C

R
A

Handle

Right Magazine

14710

ie 3 6 9

I/E Element

17 1423 20

22 19 16 13

21 18 15 12

Figure 2-20: Slot Numbering with Single-Slot I/E Element

With the entire left magazine configured as a I/E Element, the slots are numbered 1–12 and the
magazine name changes from “Left Mag” to “I/E Mag” (Figure 2-21). The regular slot numbering
(Slot 1) starts with the first slot of the right magazine.

91236

25811

I/E Element
(Entire Left Mag.)

14710

Handle

Handle

6312 9
Right Magazine
(Normal Slots)

11 8 5 2

10 7 4 1

Figure 2-21: Slot Numbering with Full-Magazine I/E Element

0
2
0
0

­C

R
A

2–14 10400025-101 10/2006

System Overview

2.6.2 I/E Element

The ARCvault 24 is configurable so that you can add or remove tape cartridges without stopping
the library using the I/E Element. This feature is available only on the left magazine. There are two
variations:

• Single-Slot I/E Element – in this default configuration, only the bottom front slot of the left

magazine is used as a I/E Element.

• Full-Magazine I/E Element – the entire left magazine is used as a I/E Element.

NOTE: Opening the left door immediately deactivates the robotics so that the I/E Element can be

removed. When the door is shut again, the library immediately reinventories the I/E Element
(either the single slot or all 12 slots depending on the configuration) before continuing.

2.6.2.1 Single-Slot I/E Element

Configuring your ARCvault to have a single-slot I/E Element provides a maximum benefit with a
minimum impact on operations since only one slot is dedicated to that purpose. The single-slot
I/E Element can be removed by pressing both release tabs together and pulling the handle
(Figure 2-22).

I/E Element Magazine Release Tabs Standard Magazine

Figure 2-22: I/E Element Magazine Location

CAUTION: When removing a single-slot I/E Element with a tape cartridge in it, be careful to keep the slot tray
level. Tilting the I/E Element can result in the tape falling out and possibly being damaged.

4
2
0
0

­C

R
A

10400025-101 10/2006 2–15

Section 2

The bottom front slot and handle that form the single-slot I/E Element assembly is removed
(Figure 2-23). The remainder of the magazine (11 slots) stays in the library.

4
0
0
0

­C
R
A

3
0
0
0

­C
R
A

Figure 2-23: Removing Single-Slot I/E Element

Once the I/E Element is out of the unit, media can be removed or inserted (Figure 2-24).

Tape Ca r t ridg e

Front

Handle

2
0
0
0

­C
R
A

I/E Element

Figure 2-24: Single-Slot I/E Element With Tape

2.6.2.2 Full-Magazine I/E Element

In this configuration, the entire left magazine is dedicated as an I/E Element, allowing 12
cartridges to be exchanged without stopping the library. This is useful when backing up large
amounts of data requiring numerous tapes to be exchanged before job completion.

CAUTION: Keep a loaded magazine level. Tilting the magazine can result in the tapes falling out and possibly
being damaged. Also, don’t hold a magazine by just the handle; use both hands to support it.

Once unlocked, a full-magazine I/E Element is removed by just pulling the magazine handle. The
release tabs are not used.

2–16 10400025-101 10/2006

3

SECTION

Troubleshooting and FSCs

This section provides some troubleshooting information and a list of Fault Symptom Codes (FSCs)
for the ARCvault library that may be displayed when there is a possible malfunction. A descriptive
message and instructions for clearing the fault accompany each FSC.

3.1 Possible Problems

An incorrect installation or configuration can cause platform problems. In such a case, the library
appears to be operating normally, but data can not be interchanged. An error code may be displayed
on the OCP touch screen. To resolve an error caused by this type of problem, check your installation
and configuration setup. Refer to your user guide for information on how to correctly install and
configure the library.

General drive errors usually result from a miscommunication between the library and tape drive, or
a mechanical malfunction within the library.

Both platform problems and general drive errors display an FSC and an error message on the OCP
touch screen and the RMU Library Health Status table. Use the FSC to determine a recovery
procedure or report errors to your service provider.

3.1.1 Sample Screens

When a malfunction occurs, an error message is displayed on the OCP touch screen:

Use the arrow buttons on the right to scroll down to see all the message.

The same information is available in the RMU. Click the Status tab and choose the Library Health
option to view the following table:

3.2 Error Recovery

To simplify the error recovery process, follow this General Troubleshooting procedure (Figure 3-3)
using the table and Error Recovery Procedure (ERP) flowcharts to troubleshoot the problem.

Figure 3-1: Sample OCP Error Message Screen

Figure 3-2: Sample RMU Error Message in Library Health Table

10400025-101 10/2006 3–1

Section 3

Using the Fault Code Table, note

number of the Err or Recovery

Procedure (ERP).

ERP = 1?

Yes

No

ERP = 2?

Yes

No

ERP = 3?

Yes

No

ERP = 4?

Yes

Customer repor ts either a backup application failed or a

Fault Symptom Code (FSC) is being displayed .

ERP = 1

Yes

FSC listed in

Fault Code Table?

No

Yes

START

FSC listed in

ERP=2

Fault Code Table?

No

ERP=3

New FSC

Found

Note fault code and error

message. Retrieve library trace.

Attempt to run standalone

cartridge-cycle and dr ive -cycle

diagnostics on library.

No

Passed?

Yes

Attempt to run read/write tests to

tape drive with known good

media.

No

ERP = 5?

No

ERP = 6?

No

ERP = 7?

No

ERP=8

ERP=4

Yes

ERP=5

Yes

ERP=6

Yes

ERP=7

Figure 3-3: General Troubleshooting Procedure

3.2.1 FSC/ERP Cross-Reference Table

Table 3-1 lists the possible FSCs and accompanying messages and descriptions. Use the listed

ERP number to determine the correct procedure to use for resolving the problem:

Drive
R&R

Level 3

Escalation

No

Passed?

Yes

Verify system and application is at

appropriate r evision levels and

has no defective hardware or

No

cabling .

Problem

Resolved?

Yes

(Resume normal operation)

END

3–2 10400025-101 10/2006

Troubleshooting and FSCs

Table 3-1: FSC/ERP Cross-Reference

FSC Message ERP Description

101 “Serial Port Initialization Error” 1 The serial port controller on the library controller

card failed to initialize during POST.

306 “NVRAM Update Error” 1 The Non-Volatile RAM did not update during POST.

402 “Non-Volatile Configuration Save

Error”

404 “Drive Configuration Error Full-

height drive Is incorrectly cabled.”

405 “Drive Initialization Error” 2 The tape drive did not initialize correctly during

501 “Bar Code Reader Not Detected” 1 The bar code reader was not detected during POST.

901 “OS Critical Error” 1 The library firmware encountered a critical internal

902 “Network Catastrophic Error” 1 The RMU firmware encountered a critical internal

0A01 “Invalid Ethernet (MAC) Address” 1 An invalid MAC address was encountered when the

0A02 “Invalid IP Subnet Mask

(255.255.255.255)”

0C01 “Exception Error” or

“Firmware Exception”

1001 “SCSI Firmware Error” 1 The library SCSI firmware encountered a critical

1011 “SCSI Initialization Error.

None of the attached drives have
ADI Bridging Enabled.”

2001 “Invalid Control Command” 1 The library control firmware detected an invalid

2004 “Loader Not Ready” 1 The library control firmware detected that the

2008 “Illegal Move” 1 The library control firmware detected an illegal

2009 “Door Open” 4 The library door/switch is open and all robotics

200F “Drive Media Removal Prevented” 5 A host move medium command was attempted but

2010 “Control Firmware Error” 1 The library control firmware detected a critical

20b0 “Unknown exchange for the async

message”

3000 “Motor Fault Condition, see trace

for details”

1 The Non-Volatile RAM configuration did not save

correctly during POST.

2 The library detected that the wrong serial cable is

connected to the full height drive.

POST.

error.

error during network initialization.

library was initializing the RMU ethernet port.

3 An invalid IP subnet was detected when initializing

the RMU ethernet configuration.

1 The library firmware encountered a critical internal

error.

internal error.

2 The library SCSI firmware was not able to initialize

because an ADI-enabled drive was not detected.

internal command.

loader hardware was not ready.

move attempted by an internal process.

operations are suspended until this condition is
cleared.

the library detected that the drive is in a prevent
medium removal state from the host.

internal error.

1 The library interprocess communications firmware

detected a critical internal error.

1 A motor fault condition was detected and the

library trace file is required for additional error
detail.

10400025-101 10/2006 3–3

Section 3

Table 3-1: FSC/ERP Cross-Reference

FSC Message ERP Description

3002 “Picker Tach Errors” 1 The library picker motor has reported excessive

tach errors.

3011 “Bin Fetch Failure” 6 The library failed to fetch a cartridge from a slot

and all retries were exhausted.

3012 “Bin Stow Failure” 6 The library failed to stow a cartridge to a slot and all

retries were exhausted.

3013 “Drive Fetch Failure” 7 The library failed to fetch a cartridge from a drive

and all retries were exhausted.

3014 “Drive Stow Failure” 7 The library failed to stow a cartridge to a drive and

all retries were exhausted.

3016 “Drive Status Failure” 2 The library was not able to get status from the drive

serial (ADI) interface during the normal status
check.

301B “Drive Communication Error” 2 The library was not able to communicate with the

drive ADI.

301C “Drive Get General Status Fail” 2 The drive did not return the general status packet

over the ADI.

301E “Drive Unload Fail” 8 The drive did not successfully unload a cartridge

when the library issued the eject command over
the ADI.

3020 “Undefined Config” 2 The library firmware detected an invalid

configuration during a diagnostic operation. This
error usually indicates an internal hardware
problem.

3035 “Drive Unload Prevented” 5 The library was unable to eject the cartridge from

the drive to scan its barcode during an inventory
because the drive is in a prevent media removal
state. The prevent media removal state is set by a
host SCSI command to the drive.

3041 “Loader Received Invalid Cmd” 1 The library loader firmware process detected an

invalid internal command.

3045 “Loader Invalid Drive Number in

Cmd”

3051 “No Cartridges In Library” 4 A cartridge cycle diagnostic was attempted with no

3052 “Too Many Cartridges” 4 A cartridge cycle diagnostic was attempted with no

3053 “Need 3 Cartridges Minimum” 4 A drive cycle diagnostic was attempted with too few

3054 “Need 1 Drive Minimum” 4 A drive cycle diagnostic was attempted but no

3055 “Memory Allocation Error” 1 The library firmware detected an internal memory

305b “Diag Fetch, Drive not loaded” 6 The drive cycle diagnostic attempted to fetch a

1 The library loader firmware process detected an

invalid drive number in an internal command.

media in the library.

empty slots in the library.

cartridges in the library.

drives were detected.

allocation error.

cartridge from the drive and detected the drive in
an unexpected not loaded state.

3–4 10400025-101 10/2006

Troubleshooting and FSCs

Table 3-1: FSC/ERP Cross-Reference

FSC Message ERP Description

305f “Invalid bin number” 1 During cartridge cycle or drive cycle diagnostics,

the library firmware detected an invalid slot
selection. This condition indicates a diagnostic
firmware error.

3060 “Cart blocking vertical” 6 The library detected an unexpected cartridge

ejected from the drive when the shuttle is not in
front of the drive. This condition prevents the
vertical robotics movement and requires manual
intervention.

3061 “Unable to Complete Homing

Algorithm”

3074 “Drive Eject Failed” 7 The library issued an eject command over the ADI

3075 “Drive Eject Failed” 7 The library issued an eject command over the ADI

3078 “Diag get drive status failed” 2 The library diagnostic firmware failed to get ADI

3079 “Diag get drive status failed” 2 The library diagnostic firmware failed to get ADI

3082 “Drive Stow Fail, Media Returned to

Source”

3083 “Drive Stow Fail, Media Remains in

Drive”

3084 “Unsupported Drive for Requested

Operation”

308F “No Retry Fault on Fetch/Stow” 1 A robotics fetch stow operation failed and no retry

30b0 “Mail Slot Load/Unload Error” 6 The library was unable to fetch/stow the import/

3100 “Picker Jammed” 7 The library detected a jam condition with the picker

3101 “Picker Overtraveled Stall” 7 The library detected an unexpected overtravel

3102 “Flex cable failure” 1 The library was unable to extend the picker due to a

3115 “Picker Retraction Jam” 7 The library was unable to retract the picker motor

3200 “Shuttle Jammed” 7 The library shuttle motor was stalled/jammed

3305 “Cart sense switch failed” 6 The library did not detect the cartridge sense

6 The library could not complete the vertical homing

algorithm. This usually indicates an obstruction
(such as, a cartridge in the bottom of the chassis or
other impediment).

and drive 1 did not successfully eject.

and drive 2 did not successfully eject.

status from drive 1.

status from drive 2.

7 The library was unable to successfully stow a

cartridge to the drive so the cartridge was returned
to the originating slot.

7 The library was unable to successfully stow a

cartridge to the drive but the cartridge was left in
the drive.

2 The library detected an unsupported drive (usually

a hardware error).

was possible.

export slot.

motor.

condition when moving the picker motor to a
position (stall was expected).

possible flex cable fracture.

and a jam condition was detected.

during a shuttle move operation.

switch in the shuttle assembly.

10400025-101 10/2006 3–5

Section 3

Table 3-1: FSC/ERP Cross-Reference

FSC Message ERP Description

3306 “Cart stuck halfway in shuttle” 6 The library firmware detected a cartridge stuck

halfway in the shuttle - an unrecoverable hardware
condition.

3500 “Vertical Elevator Jammed” 6 The library vertical motor was stalled/jammed

during a vertical move operation.

5015 “Expired Cleaning Cart” 9 The library detected an expired cleaning cartridge

as reported by a drive.

5016 “Not a Cleaning Cart” 9 A clean operation was attempted through the

library menu but the drive reported that it was not a
cleaning cartridge.

503B “Move Command Fail” 9 A library (menu mode) cartridge move operation

failed.

503C “Clean Operation Timeout” 9 A library (menu mode) clean operation failed.

70nn “OCP Control errors” 1 All of these fault codes (7001-70ff) should be

considered library internal firmware errors related
to OCP firmware errors.

8001 “Cartridge load recovery failed.” 8 The drive failed to successfully load the cartridge at

the completion of a library stow-to-drive operation.

8003 “Drive Load did not Complete.” 8 The library stowed a cartridge to the drive but the

drive did not successfully complete the load
operation in the timeout period.

8009 “Drive Load Error” 8 The drive reported a cartridge load error through

the ADI.

800A “Expired Cleaning Cartridge” 9 The drive reported an expired cleaning cartridge

error through the ADI.

800B NEED INFO????

800C “Invalid Cleaning Cartridge” 9 The drive reported an invalid cleaning cartridge

error through the ADI.

800D “Defective Media” 6 The media in the tape drive cannot be used.

8020 “Firmware update failed” 5 Drive firmware update using RMU failed. Retry

update procedure.

A00n “SMX error” 1 All of these fault codes (A001-A0nn) should be

considered library internal firmware problems
related to interprocess task communication errors.

C0nn “RMU Firmware errors” 1 All of these fault codes (C001-C0nn) should be

considered library internal firmware problems
related to RMU firmware failures.

3–6 10400025-101 10/2006

3.2.2 Error Recovery Procedures

Use the following 10 troubleshooting ERP flowcharts to diagnose the problem that caused the
FSC. Table 3-2 lists ERP codes and the possible problem area. This list includes only those
procedures that can be safely performed by an end user.

Table 3-2: Error Recovery Procedures

ERP # Possible Problem Area

1 Defective chassis

2 Defective chassis or drive

3 User configuration error

4 User operation error

5 System or application error

6 Defective media or chassis

7 Defective media, chassis, or drive

8 Defective media or drive

Troubleshooting and FSCs

10400025-101 10/2006 3–7

Section 3

ERP = 1

Reboot the library and retry the

operation that produced the FSC.

New FSC

Found

New FSC

displayed ?

1. Turn off power to the library.

2. Wait 5 seconds .

3. Power up the library.

4. Retry the operation that
produced the fault code.

New FSC

displayed ?

Chassis

FSC

Same FSC

FSC

Same FSC

R&R

No FSC

No FSC

END

(Resume normal operation)

Figure 3-4: Error Recovery Procedure 1—Defective Chassis

3–8 10400025-101 10/2006

ERP=2

Reboot the library and retry the

operation that produced the FSC.

Troubleshooting and FSCs

New FSC

Found

New FSC

displayed ?

1. Turn off power to the library.

2. Wait 5 seconds .

3. Power up the library.

4. Retry the operation that
produced the fault code.

New FSC

displayed ?

Chassis/

Drive R&R

FSC

Same FSC

FSC

Same FSC

No FSC

No FSC

END

(Resume normal operation)

Figure 3-5: Error Recovery Procedure 2—Defective Chassis or Drive

10400025-101 10/2006 3–9

Section 3

ERP=3

Instruct the customer on the

correct value to enter for their

librar y configuration.

FSC

displayed ?

Yes

No

Chassis

(Resume normal operation)

END

Figure 3-6: Error Recovery Procedure 3—User Configuration Error

ERP=4

Correct the condition indicated by

the fault code and retry the

operation.

R&R

FSC

displayed ?

Yes

No

Chassis

(Resume normal operation)

END

Figure 3-7: Error Recovery Procedure 4—User Operation Error

3–10 10400025-101 10/2006

R&R

ERP=5

Verify that the system, drivers,

and backup application are

supported configurations running

at the current version, then retry

the operation.

Troubleshooting and FSCs

FSC

displayed ?

Yes

No

Level 3

(Resume normal operation)

END

Figure 3-8: Error Recovery Procedure 5—System or Application Error

Escalation

10400025-101 10/2006 3–11

Section 3

ERP= 6

Reboot the library to attempt to

clear the fault condition.

New FSC

New FSC

FSC

displayed ?

Same FSC

No FSC

Select a different piece of media

and retry the move operation.

FSC

displayed ?

Same FSC

No FSC

Remove the defective

media from the library.

New FSC

Found

(Resume normal operation)

END

Chassis

R&R

Figure 3-9: Error Recovery Procedure 6—Defective Media or Chassis

3–12 10400025-101 10/2006

ERP=7

Reboot the library to attempt to

clear the fault condition.

Troubleshooting and FSCs

New FSC

New FSC

FSC

displayed?

Same FSC

No FSC

Select a different piece of media

and retry the fetch/stow

operation.

FSC

displayed?

Same FSC

No FSC

Remove the defective

media from the library.

Chassis /

Drive R&R

Try the move operation to/

from a different drive or slot.

Was the operation

successful ?

New FSC

Found

(Resume normal operation)

END

Chassis

R&R

Drive

R&R

Figure 3-10: Error Recovery Procedure 7—Defective Media, Chassis, or Drive

10400025-101 10/2006 3–13

Section 3

ERP=8

Reboot the library to attempt to

clear the fault condition.

New FSC

New FSC

FSC

displayed ?

No FSC

Retry the drive fetch/stow

operation with a different

piece of media.

FSC

displayed ?

No FSC

Remove the defective

media from the library.

Same FSC

Same FSC

New FSC

Found

(Resume normal operation)

END

Drive R&R

Figure 3-11: Error Recovery Procedure 8—Defective Media or Drive

3–14 10400025-101 10/2006

Chassis/

Drive R&R

Remove the suspected tape drive

assembly from the library and

inspect for visible damage.

Troubleshooting and FSCs

Damaged?

No

Dual Drives?

No

Inspect the chassis assembly

interconnect cabling for visible

damage.

Damaged?

No

Yes

Yes

Yes

Swap drives to check

drive vs. position.

Retry the operation.

Replace tape drive

assembly .

Yes

Problem

with same physical

drive?

No

Replace chassis

assembly .

Replace both chassis assembly

and tape drive assembly.

(Resume normal operation)

END

Figure 3-12: ERP Chassis vs. Tape Drive ERP

10400025-101 10/2006 3–15

Section 3

Level 3

Escalat ion

Save a Library Trace at
the point of failure. Save all
system informat ion, version

information, system logs , and

application logs .

Notify technical support

and wait for patch.

3.3 Tape Drive Removal

While troubleshooting the library, it may become necessary to remove the tape drive assembly for
examination. Follow this procedure to correctly and safely remove the assembly:

1. At the OCP, press Power > Power Off Library to power down the unit.

2. After the unit has shut down, remove the power cord.

3. At the rear, remove the LVD SCSI cable and terminator from the drive cover SCSI ports

(Figure 3-14).

Apply librar y or system patch .

No

Problem

resolved?

Yes

(Resume normal operation)

Figure 3-13: Level 3 Escalation ERP

END

3–16 10400025-101 10/2006

Troubleshooting and FSCs

Drive Cover

Thumbscrews

SCSI Ports

Power Switch

Ethernet

AC Receptacle

Figure 3-14: ARCvault Drive Access

4. Loosen the two thumbscrews on the sides of the drive cover.

5. Remove the drive cover.

a. Gently pull the drive cover out and hold it approximately 2 inches (5cm) below the unit

(Figure 3-15).

b. Unplug the fan wiring from the fan connector.

c. Unplug the SCSI cable from the drives.

d. Set the drive cover aside.

SCSI Cable

Power Cables

Serial Cable

Left Guide

8
0
0
0

­C

R
A

Right Guide

Drive Cover

Figure 3-15: Drive Cover SCSI and Fan Cables

6. Unplug the power and serial cables from the drives and position them off to the right.

7. Grasp the guide grips and slide the drive assembly out of the unit.

Reverse the process to reinstall the tape drive assembly.

3.4 Touch Screen Overrides

If calibration or contrast problems exist with the OCP touch screen, it may not be possible to make
changes using the OCP. However, there are overrides that can address these issues.

Fan Cable
Connector

8
2
0
0

­C

R
A

10400025-101 10/2006 3–17

Section 3

3.4.1 Touch Screen Forced Recalibration

1. Cycle the unit’s power.

2. At the startup screen, press

the following sequence:

a. Upper right corner

b. Lower left corner

c. Upper left corner

d. Lower right corner

3. Following the on-screen

instructions, press the boxed X at the lower left of the screen, and then press the boxed X at
the upper right.

The screen should now be recalibrated and ready to use.

3.4.2 Touch Screen Contrast Reset

1. Cycle the unit’s power.

2. At the startup screen, press

the following sequence:

a. Upper right corner

b. Lower right corner

c. Upper right corner

d. Upper left corner

The screen is returned to the default
setting of 32. Use Setup > Utilities > Diagnostics > Screen Calib to make any changes.

c a

db

d a/c

b

3–18 10400025-101 10/2006

4

SECTION

Adding or Replacing Components

There are four components in the ARCvault library that are replaceable:

• Tape Drive

• Drive Cover Assembly (with exhaust fan)

• Media Magazine

• Chassis

Also, in ARCvault 24 libraries with a half-height drive, one component can be added:

• Second half-height drive

4.1 Replacing a Tape Drive

Should the need arise, it is easy to remove and replace an ARCvault tape drive.

WARNING: Neither the touch screen nor the power switch completely shuts off power to the unit.
To reduce the risk of electrical shock or damage to the equipment, remove the power cord.

4.1.1 Remove the Drive Assembly

1. At the OCP, press Power > Power Off Library to power down the unit.

2. After the unit has shut down, remove the power cord.

3. At the rear, remove the LVD SCSI cable and terminator from the drive cover SCSI ports

(Figure 4-1).

Thumbscrews

Drive Cover

4. Loosen the two thumbscrews on the sides of the drive cover.

5. Remove the drive cover.

a. Gently pull the drive cover out and hold it approximately 2 inches (5cm) below the unit

(Figure 4-2).

b. Unplug the fan wiring from the fan connector.

c. Unplug the SCSI cable from the drives.

d. Set the drive cover aside.

SCSI Ports

Figure 4-1: ARCvault Rear Panel

Power Switch

Ethernet

AC Receptacle

8
0
0
0

­C

R
A

10400025-101 10/2006 4–1

Section 4

Serial Cable

Right Guide

Drive Cover

Figure 4-2: Drive Cover SCSI and Fan Cables

6. Unplug the power and serial cables from the drives and position them off to the right.

7. Grasp the guide grips and slide the drive assembly out of the unit.

4.1.2 Replace Full-Height Drive

SCSI Cable

Power Cables

Left Guide

Fan Cable
Connector

8
2
0
0

­C

R
A

NOTE: To replace a half-height drive, go to “Replace Half-Height Drive” on page 4-2.

1. Remove the four screws that secure the old drive to the drive assembly guides.

2. Position the guides on each side of the new drive (Figure 4-3).

Figure 4-3: Reattaching the Brackets to a Full-Height Drive

3. Using the new M3x6mm screws, attach the guides to the new drive.

4.1.3 Replace Half-Height Drive

1. For an ARCvault 24 library configured with dual half-height drives, determine the drive

to be replaced.

The top drive is always the lower-numbered drive.

2. Remove the four screws that secure the half-height drive being replaced to the guides

(Figure 4-4).

8
1
0
0

­C
R
A

4–2 10400025-101 10/2006

Adding or Replacing Components

3. Slide the old drive out of the guides leaving the other drive or air dam in place.

If necessary, loosen the screws on the other drive or air dam.

4. Slide the new drive into the guides.

5. Using the new M3x6mm screws, attach the drive to the guides.

Left GuideRight GuideDrive Front

6
1
0
0

­C
R
A

Screws
(Located in Slots)

Air Dam

Figure 4-4: Removing an ARCvault Half-Height Drive

4.1.4 Reinstall the Drive

1. With the wiring positioned off to the right, slide the drive and guides assembly back into

the drive bay.

2. Reattach the power and serial cables to the drives.

IMPORTANT: For dual half-height drives, you must attach the black serial cable to the top drive
and the white serial cable to the bottom drive.

3. Holding the drive cover below the drive opening, reattach the SCSI cable to one or both of

the drives.

4. Plug in the fan connector.

5. Reseat the drive cover and tighten the two thumbscrews.

Be sure all drive wiring is secure in the space behind the drive assembly and not caught
between the drive cover and the unit.

6. Reinstall the LVD SCSI cable and terminator to the drive cover.

7. Plug in the power cord and power on the unit.

8. Check the OCP Status to verify that the unit recognizes the new drive.

10400025-101 10/2006 4–3

Section 4

4.2 Replacing Drive Cover Assembly

The drive cover assembly includes the exhaust fan (Figure 4-5). Should the fan or wiring fail,
replace the entire assembly.

Figure 4-5: Drive Cover Assembly

3
1
0
0

­C

R
A

4.2.1 Remove Old Assembly

1. At the OCP, press Power > Power Off Library to power down the unit.

2. After the unit has shut down, remove the power cord.

3. At the rear, remove the LVD SCSI cable and terminator.

4. Loosen the two thumbscrews on the sides of the drive cover.

5. Remove the drive cover assembly.

a. Gently pull the assembly out and hold it approximately 2 inches (5cm) below the unit.

b. Unplug the fan wiring from the fan connector.

c. Unplug the SCSI cable from the drives.

d. Set aside the old assembly.

4.2.2 Install New Assembly

1. Holding the new drive cover assembly below the drive bay opening, connect the SCSI cable

to the back of the drives and plug in the fan wiring.

IMPORTANT: Be sure all drive wiring is secure in the space behind the drive assembly and not
caught between the drive cover and the unit when reseating the cover.

2. Seat the assembly in the drive bay opening and tighten the two thumbscrews.

3. Reinstall the LVD SCSI cable and terminator.

4. Plug in the power cord and power on the unit.

5. Check the fan to verify it is working.

4.3 Replacing A Media Magazine

Should it become necessary to replace a media magazine, a replacement magazine can be ordered
separately.

4–4 10400025-101 10/2006

Adding or Replacing Components

5

Left

Figure 4-6: Left and Right Media Magazines

CAUTION: Keep a loaded magazine level. Tilting the magazine can result in the tapes falling out and
possibly being damaged. Also, don’t hold a magazine by just the handle; use both hands to support it.

1. At the OCP Default screen, press Media > Mag Access.

Wait for the robotics to come to a complete stop.

2. Press the unlock button for the magazine being replaced.

3. Open the door and carefully remove the magazine.

4. If necessary, transfer any cartridges to the new magazine.

5. Carefully slide the new magazine into the library until it latches.

6. Close the door.

7. If necessary, repeat Steps 2–6 for the other magazine.

8. Press Back once.

Wait while the library automatically inventories the magazine.

9. Press Back again to return to the Default screen.

0
0
0

­C
R
A

Right

6
0
0
0

­C
R
A

4.4 Exchanging a Chassis

When a problem cannot be isolated to a replaceable part such as a drive, the entire chassis is
swapped out to quickly fix the problem.

4.4.1 Removing the Old Chassis

To replace a chassis, you must remove the drive assembly and the media magazines (Figure 4-7).

10400025-101 10/2006 4–5

Section 4

Magazines

Drive Assembly

Figure 4-7: ARCvault 24 Components to be Removed

4.4.1.1 Removing Magazines

CAUTION: Keep a loaded magazine level. Tilting the magazine can result in the tapes falling out and
possibly being damaged. Also, don’t hold a magazine by just the handle; use both hands to support it.

2
1
0
0

­C
R
A

1. Press Operations > Mag Access > Unlock All.

2. Open the right door and remove the right magazine.

3. For an ARCvault 24, open the left door and remove the left magazine.

4.4.1.2 Removing the Unit from Rack

WARNING: It is recommended that a mechanical lifter (or at least two people) be used to
prevent injury during the removal from and the reinsertion into the rack.

1. Power down the unit.

2. After the unit has shut down, at the rear (Figure 4-1), remove these items:

• Power cord

• LVD SCSI cable

• SCSI terminator

• All management port cables.

3. At the front, open the doors and loosen the retaining screws inside (Figure 4-8).

4–6 10400025-101 10/2006

Adding or Replacing Components

Retaining Screw

Figure 4-8: Retaining Screw Location

4. Remove the ARCvault unit from the rack and place it on a secure, flat surface.

NOTE: Early models require a tool (such as a screwdriver) to release the safety catches.

4.4.1.3 Removing Drive Assembly

1. Loosen the two thumbscrews on the drive cover.

2. Remove the drive cover (Figure 4-2).

a. Gently pull the drive cover out and hold it down about 2 inches (5cm) below the unit.

b. Unplug the fan wiring from the fan connector.

c. Unplug the SCSI cable from the drives.

d. Set the drive cover aside.

3. Unplug the drive power cables and position them off to the right.

4. Disconnect the serial jumper cable from the serial connector.

Leave the serial jumper cable attached to the drive assembly and move the other cables off to
the right.

5. Grasp the guide grips and slide the drive assembly out of the unit.

4.4.2 Incorporating the New Chassis

4.4.2.1 Install Drive Assembly

1. Swap out the chassis assemblies.

2. Loosen the two thumbscrews on the new drive cover and set it aside.

3. Slide the drive assembly into the new chassis.

4. Plug the power cables into the backs of the drives.

5. Attach the serial jumper cable from the drive assembly to the serial connector.

4.4.2.2 Reattach Drive Cover

1. Holding the drive cover below the drive bay opening, reconnect the SCSI cable and the fan

wiring.

2. Reseat the drive cover and tighten the thumbscrews.

10400025-101 10/2006 4–7

Section 4

IMPORTANT: Be sure all wiring is secure in the space behind the drive assembly and not caught
between it and the drive cover assembly when reseating the drive cover.

4.4.2.3 Reinstall Unit in Rack

1. Reinstall the ARCvault unit into the rails in the rack.

2. At the front, open the doors and tighten the retaining screws to the rack.

3. Reinsert the media magazines and close the doors.

4. At the rear of the unit, reconnect the LVD SCSI cable, SCSI terminator, and any

management cables.

5. Plug in the power cord and power on the unit.

4.4.3 Reconfiguring the Unit

1. If the old unit was an ARCvault 12, use these steps to reconfigure the new unit the same

way.

a. Login to the unit using RMU.

b. Go to Setup > Library.

c. Set Number of Enabled Slots = 12.

d. Click Functions > Reboot Library.

2. Log back into RMU > Setup and make any changes necessary to configure the new unit like

the old one, rebooting as necessary.

4.5 Adding a Second Drive to an ARCvault 24

If an ARCvault 24 Library came with a half-height drive installed, a second half-height drive can
be added using the Overland Half-Height Tape Drive Add-On kit.

4.5.1 Preparing the Unit

Remove the unit from the rack and set it on an ESD-free surface to access the drive assembly.

4.5.1.1 Removing the Unit from Rack

WARNING: It is recommended that a mechanical lifter (or at least two people) be used to
prevent injury during the removal from and the reinsertion into the rack.

1. Power down the unit.

2. After the unit has shut down, at the rear (Figure 4-1), remove these items:

• Power cord

• LVD SCSI cable

• SCSI terminator

• All management port cables.

3. At the front, open the doors and loosen the retaining screws inside (Figure 4-8).

4. Remove the ARCvault unit from the rack and place it on a secure, flat surface.

NOTE: Early models require a tool (such as a screwdriver) to release the safety catches.

4.5.1.2 Removing Drive Assembly

1. Loosen the two thumbscrews on the drive cover.

4–8 10400025-101 10/2006

2. Remove the drive cover (Figure 4-2).

a. Gently pull the drive cover out and hold it down about 2 inches (5cm) below the unit.

b. Unplug the fan wiring from the fan connector.

c. Unplug the SCSI cable from the drives.

d. Set the drive cover aside.

3. Unplug the drive power cables and position them off to the right.

4. Disconnect the serial jumper cable from the serial connector.

Leave the serial jumper cable attached to the drive assembly and move the other cables off to
the right.

5. Grasp the guide grips and slide the drive assembly out of the unit.

4.5.2 Installing the New Drive

1. Check the jumper pins on the new drive and the existing drive to confirm they are both at

the default settings (ON-off-off-off-ON-ON).

2. Remove the air dam located between the drive guides where the new drive is going.

Adding or Replacing Components

Screw

(Hidden)

6
1
0
0

­C
R
A

Screw

Air Dam

Figure 4-9: Remove Air Dam

3. Slide the new drive into the assembly (Figure 4-10) and attach it with four new screws.

Original Drive

l

a

i

r

e

S

C

S

I

S

Drive Guides

r

e

w

o

P

1
3
0
0

­C
R
A

New Drive

Jumper Pins

Figure 4-10: Adding a Second Half-Height Drive

If necessary, temporarily loosen the other drive screws to release the guide pressure.

10400025-101 10/2006 4–9

Section 4

4.5.3 Reinstalling the Drive Assembly

CAUTION: You MUST connect the BLACK serial cable to the TOP drive and the WHITE serial cable to the
BOTTOM drive for the unit to operate correctly.

1. With the wiring positioned off to the right, slide the drive assembly back into the proper

bay.

2. Attach the serial Y-cable to the rear of the drives (Figure 4-11).

• Attach the black part to the top drive.

• Attach the white part to the bottom drive.

Black to Top Drive

Serial Y-Cable

3
4
0
0

­C

R
A

Serial Cable

White to Bottom Drive

Figure 4-11: Attaching the Serial Y-Cable

3. Attach the power cables to the drives.

4. Holding the drive cover below the opening, connect the SCSI cable and the fan wiring.

5. Reseat the drive cover and tighten the thumbscrews.

6. Reconnect the SCSI cable and terminator to the drive cover.

7. Plug in the power cord and power on the unit.

8. Check the Status to see if the unit recognizes the new drive.

4–10 10400025-101 10/2006

5

SECTION

Firmware Update

When using FTP to update the firmware, use one of the following two procedures.

5.1 Using a Local FTP Server

1. Download the latest firmware from the Overland website to a local computer.

2. Using either an FTP software program or a web browser, access the Upload folder located

at the IP address of the ARCvault unit.
For example, in Internet Explorer, type “ftp://www.xxx.yyy.zzz/upload/” for the URL.

NOTE: Currently, only Internet Explorer is able to be used with ARCvault since Mozilla-based browsers

can only download from FTP sites, not upload.

3. At the login screen, enter “wtlc” for the User Name and “1” for the Password.

NOTE: If you have already changed the User password, enter the new password.

4. Copy the firmware BIN file to the Upload folder.

This can also be accomplished in IE by dragging and dropping the file icon onto the Upload
browser page.

5. Launch and log into RMU.

6. Click the Function button on the Tool Bar.

7. In the Update Library Firmware Using FTP area, verify that the default Local FTP Server

is selected and click Start The Update.

8. At the MaintenancePostData screen, click the firmware file name.

Both the web page and front touch screen show the progress of the upgrade. Wait
approximately 2 minutes while the CRC is verified, the BIN file is installed, and the CRC id
reverified.

9. Upon completion of the update, the library automatically reboots. Wait until the POST process

completes before relogging onto the system.

NOTE: If the update fails, an error message is displayed. Refer to Section 3, “Troubleshooting and

FSCs” for information about the error.

5.2 Using a Remote FTP Server

1. Launch RMU by typing “http://” followed by the IP address of the ARCvault unit in a browser.

2. At the login screen, enter “2” for the Administrator password.

NOTE: If you have already changed the Administrator password, enter the new password here.

3. Click the Setup button.

4. Click the Remote FTP Config button.

5. Verify that these remote server settings are correct:

• Remote FTP Server Address

• Remote FTP Server User ID

• Remote FTP Server Password

• Remote FTP Server Initial Directory

6. Verify that RMU has access through the network firewall.

7. Click the Function button.

10400025-101 10/2006 5–1

Section 5

8. In the Update Library Firmware Using FTP area, verify that the Remote FTP Server is

selected and click Start The Update.
Both the web page and front touch screen show the progress of the upgrade. Wait

approximately 2 minutes while the CRC is verified, the BIN file is installed, and the CRC is
reverified.

9. Upon completion of the update, the library automatically reboots. Wait until the POST

process completes before relogging onto the system.

NOTE: If the update fails, an error message is displayed. Refer to Section 3, “Troubleshooting and

FSCs” for information about the error.

5–2 10400025-101 10/2006

Index

A

adding a second drive............................................ 4-8

agency standards
ARCvault software maps

................................................... 1-7

...................................... 2-8

B

BTU heat load ....................................................... 1-4

C

chassis replacement .............................................. 4-5

conventions ........................................................... i-iii

customer support

................................................... i-iv

D

drive assembly removal ...................................... 3-16

drive cover assembly replacement ....................... 4-4

drive replacement

.................................................. 4-1

E

electrostatic discharge information...................... i-iv

ERP numbers ........................................................ 3-2

ERP procedures

Error Recovery Procedure..................................... 3-1

exhaust fan replacement....................................... 4-4

..................................................... 3-7

O

OCP touch screen

displaying errors
overview
software maps

Overland Technical Support ................................ i-iv

........................................................... 2-8

............................................. 3-1

................................................. 2-9

P

passwords ............................................................ 2-12

power on/off

........................................................... 2-7

R

rail kit .................................................................... 2-3

rail slot configuration ........................................... 2-4

remote management

removal from rack................................................. 2-6

replacement procedures

drive cover assembly

exhaust fan ...................................................... 4-4

media magazine .............................................. 4-4

tape drive

retaining screws ............................................. 2-5, 4-6

RMU

overview

software maps ............................................... 2-11

......................................................... 4-1

......................................................... 2-10

........................................... 2-10

....................................... 4-4

F

Fault Symptom Codes........................................... 3-1

full-magazine I/E Element.................................. 2-16

G

general description................................................ 1-2

German warnings

.................................................. 1-1

I

I/E Element.......................................................... 2-15

M

manual version...................................................... 1-2

media magazines

I/E Element
replacement
slot numbering

.................................................... 2-15

..................................................... 4-4

............................................... 2-13

S

safety standards.................................................... 1-4

security levels
shuttle

Home position.................................................. 2-2

tie-down wire
single-slot I/E Element

slot numbering .................................................... 2-13

specifications

...................................................... 2-12

................................................... 2-1

....................................... 2-15

......................................................... 1-3

T

tape drive replacement ......................................... 4-1

technical support
tie-down wire

reinstallation

removal
touch screen contrast reset
touch screen recalibration
typographic conventions

................................................... i-iv

................................................... 2-2

............................................................ 2-1

................................. 3-18

.................................. 3-18

....................................... i-iii

W

warnings ................................................................ 1-1

Part Number 10400025-101 10/2006 IX– 1

Index

IX– 2 Part Number 10400025-101 10/2006