Page 1
Instructions for use
BTE SP
BTE UP
Oticon Xceed
Oticon Xceed Play
Page 2
Model overview
This booklet is valid for Oticon Xceed and Oticon Xceed Play
in the following hearing aid models:
BTE SP (Battery size 13)
BTE UP (Battery size 675)
FW 8
Oticon Xceed 1 GTIN: (01) 05707131357571
Oticon Xceed 2 GTIN: (01) 05707131357564
Oticon Xceed 3 GTIN: (01) 05707131357557
FW 8
Oticon Xceed Play 1 GTIN: (01) 05707131357540
Oticon Xceed Play 2 GTIN: (01) 05707131357533
LED light for visual indication. Helps caregivers, parents, and teachers to
operate the hearing aid and to give instructions on relevant functions and
modes (see relevant information throughout the booklet).
Page 3
Introduction to this booklet
Intended use
This booklet gives you guidance on how to use and maintain your new
hearing aid. Please read the booklet carefully, including the Warnings
section. This will help you to get the most out of your new hearing aid.
Your hearing care professional has adjusted the hearing aid to meet your
needs. If you have additional questions, please contact your hearing
care professional.
About Start-up Handling Options Tinnitus Warnings More info
For your convenience, this booklet contains a navigation bar to help you
easily navigate through the different sections.
The hearing aid is intended to amplify and transmit sound to the ear and
thereby compensate for impaired hearing within moderate-to-severe to
profound hearing loss. The hearing aid is intended to be used by adults,
children and infants.
IMPORTANT NOTICE
The hearing aid amplification is uniquely adjusted and optimized to your
personal hearing capabilities during the hearing aid fitting performed by your
hearing care professional.
Page 4
Table of contents
About
Hearing aid parts and functions 8
Identify left and right hearing aid 10
MultiTool for handling batteries and cleaning 11
Start-up
Turn the hearing aid ON and OFF 12
When to replace the battery 13
How to replace the battery 14
Handling
Put on the hearing aid 16
Caring for the hearing aid 17
Flight mode 20
Options
Optional features and accessories 21
Change program 22
Change volume 23
Mute 24
Use the hearing aid with iPhone and iPad 25
Pair with iPhone 26
Wireless accessories 28
Other options 30
Tamper-resistant battery drawer 32
Tinnitus
Tinnitus SoundSupport™ (optional) 34
Guidelines for tinnitus sound generator users 35
Sound and volume adjustment 36
Limitation on use time 39
Warnings
Tinnitus SoundSupport warnings 42
General warnings 43
More info
Troubleshooting 52
Water and dust resistant (IP68) 54
Conditions of use 55
Technical information 56
Warranty 61
Mobile phone 62
Your individual hearing aid settings 64
Sound and LED indicators 66
Technical Data 70
Page 5
Hearing aid parts and functions
LED (optional)
Program, volume,
and battery status
Volume button
Change volume
and mute
Microphone
openings
Sound in
Sound hook
Tube
Brings sound
into the ear
The handling of BTE SP and BTE UP is the same. Therefore the
illustrations in this booklet only show the BTE SP.
Push button
Change program,
flight mode
Nail grip
Open the
battery drawer
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About Start-up Handling Options Tinnitus Warnings More info
Battery drawer
Contains the battery and
functions as an on/off switch
Mold
Holds the
hearing aid
in the ear
Sound out
Page 6
Identify left and right hearing aid
MultiTool for handling batteries and cleaning
It is important to distinguish between the left and the right hearing aid
as they may be programmed differently.
The MultiTool contains a magnet that makes it easier to replace the
battery in the hearing aid. It also contains a brush and wire loop for
cleaning and removing earwax. If you need a new MultiTool, please
You can find left/right color indicators in the battery drawer. Indicators
contact your hearing care professional.
can also be found on the molds.
Wire loopMagnet
A BLUE indicator marks
the LEFT hearing aid
Brush
A RED indicator marks
the RIGHT hearing aid
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About Start-up Handling Options Tinnitus Warnings More info
IMPORTANT NOTICE
The MultiTool has a built-in magnet. Keep the MultiTool at least 12 inches
away from credit cards and other magnetically sensitive devices.
Page 7
Turn the hearing aid ON and OFF
When to replace the battery
The battery drawer is used to turn the hearing aid ON and OFF. To save
battery life, make sure your hearing aid is turned OFF when you are not
When it is time to replace the battery, you will hear three alternate
tones repeated in moderate intervals until the battery runs out.
wearing it. When you turn ON the hearing aid, it will play a jingle. When
you turn it OFF, it will play four descending tones.
Three alternate tones*
= The battery is running low
Four descending tones
= The battery has run out
If you wish to return to the standard settings of the hearing aid, simply
open and close the battery drawer.
Battery tip
Keep a spare battery on you at all times to ensure your hearing aid
Optional LED
always works.
Two long green flashes indicate that the hearing aid is turned on.
Optional LED
Continuous orange flashes indicate low battery.
Turn ON
Close the battery
drawer with
the battery
in place.
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About Start-up Handling Options Tinnitus Warnings More info
Turn OFF
Open the
battery drawer.
* Bluetooth® will be turned off and it will not be possible to use wireless accessories.
Note: Batteries need to be replaced more often if you are streaming to your hearing aid.
Page 8
How to replace the battery
1. Remove
2. Uncover 3. Insert
4. Close Tip
MultiTool
Fully open the
battery drawer.
Remove the battery.
Remove the sticky
label from the
+ side
of the new battery.
Insert the new battery
into the battery drawer.
Make sure the + side is
Close the battery drawer. The
hearing aid will play a jingle through
the earpiece.
The MultiTool can be used to change
the battery. Use the magnetic end to
remove and insert batteries.
facing up.
Tip:
Wait 2 minutes for the
battery to draw air to ensure optimal functioning.
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About Start-up Handling Options Tinnitus Warnings More info
Insert it from above,
NOT from the side.
Hold the earpiece close to your ear
to hear the jingle.
The MultiTool is provided by your
hearing care professional.
Page 9
Put on the hearing aid
Caring for the hearing aid
Step 1 Step 2
When handling the hearing aid, hold it over a soft surface to avoid
damage in case you drop it.
Clean the microphone openings
Use the brush of the MultiTool to
carefully brush debris away from the
openings. Carefully brush the surface
around the openings.
The mold is
customized for
you and fits your
ear shape. The molds
are unique for the left
or the right ear.
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About Start-up Handling Options Tinnitus Warnings More info
Gently pull your ear
outwards and press
the mold in the
direction of the ear
canal, twisting it
slightly.
Place the hearing aid
behind your ear.
Make sure that no parts of the
MultiTool are squeezed into the
microphone openings by force. This
may damage the hearing aid.
IMPORTANT NOTICE
Use a soft, dry cloth to clean the hearing aid. The hearing aid must never be
washed or immersed in water or other liquids.
Microphone
openings
Page 10
Clean the mold
The mold should be cleaned
regularly. Use a soft cloth to clean
its surface. Use the MultiTool wire
loop to clean the opening.
Replace the tube
The tubing between the mold
and the hearing aid should be
replaced if it becomes yellow
or stiff. Consult your hearing
care professional about this.
Wash the mold
Step 1
Step 2 Step 3
Make sure you are
able to identify which
mold is for which
hearing aid before
disconnecting them
from the hearing aid.
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About Start-up Handling Options Tinnitus Warnings More info
Disconnect the tube
and mold from the
hook. Hold the hook
firmly when pulling
off the tube. Otherwise the hearing aid
may be damaged.
Wash the mold and tube
using mild soap. Rinse
and dry completely
before reconnecting
to the hearing aid.
Page 11
Flight mode
Optional features and accessories
When flight mode is activated, Bluetooth® is turned off. The hearing aid
will still be working. Pressing the push button on one hearing aid will
activate flight mode on both hearing aids.
Optional LED
When flight mode is activated, the LED continuously flashes green,
The features and accessories described in the following pages are
optional. Please contact your hearing care professional for more
information about features and accessories.
If you experience difficult listening situations, a special program may
be helpful. These are programmed by your hearing care professional.
orange and orange.
Write down any hearing situations in which you may need help.
To activate and deactivate
Press button for at least seven seconds.
A short jingle confirms your action.
Opening and closing the battery
drawer will also deactivate flight mode.
A short jingle confirms your action.
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About Start-up Handling Options Tinnitus Warnings More info
Page 12
Change program
Change volume
Your hearing aid can have up to four different programs. You will hear
one to four tones when you change program depending on the program.
Optional LED
The number of green flashes indicates the selected program.
The volume button allows you to adjust the volume.
You will hear a beep when you increase or decrease the volume.
Optional LED
A green flash confirms a change of volume. A long green flash indicates
that start-up volume has been reached. An orange flash will appear
when you reach the minimum or maximum level.
Press the push button to switch
between programs.
The program cycle switches one
program forward, for example
program 1 to 2 or program 4 to 1.
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About Start-up Handling Options Tinnitus Warnings More info
Press button
to increase
volume
Press button
to decrease
volume
MAXIMUM
START-UP VOLUME
MINIMUM
Page 13
Mute
Use the hearing aid with iPhone and iPad
Use the mute function if you need to turn off the sounds temporarily,
while wearing the hearing aid. The mute function only mutes the
microphones on the hearing aid.
Your hearing aid is Made for iPhone® and allows for direct
communication and control with iPhone, iPad® or iPod touch®.
For assistance in using these products with your hearing aid, please
contact your hearing care professional.
Optional LED
Continuous orange and green flashes indicate mute.
To mute the hearing aid
Press either end of the volume button
for at least four seconds.
To reactivate, press either end of the
button briefly.
IMPORTANT NOTICE
Do not use the mute function as an off switch, as the hearing aid still draws
current from the battery in this mode.
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About Start-up Handling Options Tinnitus Warnings More info
For information on compatibility,
please visit www.oticon.com/support/compatibility
Use of the Made for Apple badge means that an accessory has been designed to connect specifically to the Apple
product(s) identified in the badge, and has been certified by the developer to meet Apple performance standards.
Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards.
Please note that use of this Accessory with iPod, iPhone, or iPad may affect wireless performance.
Page 14
Pair with iPhone
Bluetooth
General
On
2. General 3. Accessibility1. Settings
Accessibility
MFi Hearing Devices
4. Prepare
William’s Hearing Aids
✓
Oticon Xceed
6. Confirm pairing5. Select
Bluetooth Pairing
Request
“William’s Hearing Aids” would
like to pair with your iPhone
Cancel Pair
Open your iPhone and
go to “Settings”. Make
sure Bluetooth is on.
Then choose
“General”.
On the “General”
screen, choose
“Accessibility”.
On the “Accessibility”
screen, choose “MFi
Hearing Devices”.
Open and close the
battery drawer on
both hearing aids,
and place them close
to your iPhone. The
hearing aids remain in
pairing mode for
The iPhone will
detect the hearing
aids for pairing.
Detected devices will
appear in your iPhone
list. Choose your
hearing aids.
Confirm pairing. If you
have two hearing aids,
pairing confirmation is
needed for each
hearing aid.
3 minutes.
Your hearing aids and iPhone will no longer be connected if either of them is turned o. Open and close the battery drawer of your hearings aids
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About Start-up Handling Options Tinnitus Warnings More info
to reconnect them with your iPhone.
Page 15
Wireless accessories
As an enhancement to your wireless hearing aids, a range of accessories
is available. These can enable you to hear and communicate better in
many everyday situations.
ConnectClip
When paired with ConnectClip,
your hearing aids can be used as a
hands-free headset. ConnectClip
can also be used as a remote
Phone Adapter 2.0
Connects wirelessly to the
hearings aids via ConnectClip
allowing for use of landline
phones.
Oticon ON App
Intuitive and discreet control of
your hearing aid. For iPhone, iPad,
iPod touch, and Android™ devices.
microphone.
For more information visit www.oticon.com/support or contact your
hearing care professional.
TV Adapter 3.0
Streams sound directly from a TV
or electronic audio device to your
Remote Control 3.0
Offers the ability to change
program, adjust volume, or mute
your hearing aid.
hearing aid.
Apple, the Apple logo, iPhone, iPad, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other
countries. App Store is a service mark of Apple Inc. Android, Google Play, and the Google Play logo are trademarks
of Google LLC.
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Page 16
Other options
Telecoil program
Telecoil helps you hear better when using a telephone
with a built-in loop, or when you are in buildings with
teleloop systems such as theaters, churches, or lecture
FM
Allows you to receive speech or audio signals directly to your hearing aid
from a dedicated transmitter. To attach an FM receiver or an FM adapter
your HCP needs to replace the battery drawer.
rooms. This symbol or a similar sign is shown wherever
a teleloop has been installed.
Direct Audio Input (DAI)
Allows your hearing aid to receive signals directly from external sources
such as TV, radio, music players, etc. The DAI adaptor is mounted to your
CROS
Solution for people with an unaidable hearing loss in one ear. A
transmitter on the poorer ear transmits sound to a hearing aid on the
better ear.
hearing aid and via a cable connected to an external sound source. To
attach a DAI adapter your HCP needs to replace the battery drawer.
IMPORTANT NOTICE
When the DAI is connected to an audio source plugged into a wall outlet, the
audio source must comply with IEC 62368 or equivalent safety standards.
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About Start-up Handling Options Tinnitus Warnings More info
For more information, please contact your hearing care professional.
Page 17
Tamper-resistant battery drawer
To keep the battery out of reach of infants, small children, and people
with learning difficulties, a tamper-resistant battery drawer should be
used.
Lock the battery
drawer
Tool to unlock the
battery drawer
Unlock the battery
drawer
1
2
Close the battery
drawer completely
and make sure it is
IMPORTANT NOTICE
Avoid excessive force when opening the battery drawer in the locked
position. Do not force the battery drawer beyond its fully opened position.
Make sure to insert the battery correctly.
Please contact your hearing care professional if you suspect the tamperresistant effectiveness or locking ability is damaged.
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About Start-up Handling Options Tinnitus Warnings More info
locked.
Use this small tool
provided by your
hearing care
professional.
Insert the tip of the tool
into the small hole at
the back of the battery
drawer.
1. Move it to the right
and hold it.
2. Open the battery
drawer.
Page 18
Tinnitus SoundSupport™ (optional)
Guidelines for tinnitus sound generator users
Intended use of Tinnitus SoundSupport
Tinnitus SoundSupport is a tool intended to generate sounds to provide
temporary relief for patients suffering from tinnitus as part of a tinnitus
management program.
The target population is the adult population (over 18 years old).
Tinnitus SoundSupport is targeted to licensed hearing care
professionals (audiologists, hearing aid specialists, or otolaryngologists)
who are familiar with the evaluation and treatment of tinnitus and
hearing loss. Fitting of Tinnitus SoundSupport must be done by a
hearing care professional participating in a tinnitus management
program.
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About Start-up Handling Options Tinnitus Warnings More info
These instructions contain information about Tinnitus SoundSupport,
which may have been enabled in your hearing aids by your hearing care
professional.
Tinnitus SoundSupport is a tinnitus management device intended to
generate sound of sufficient intensity and bandwidth to help manage
tinnitus.
Your hearing care professional will also be able to offer the appropriate
follow-up care. It is important to follow his/her advice and directions
regarding such care.
Prescription use only
Good health practice requires that the person reporting tinnitus has
a medical evaluation by a licensed ear physician before using a sound
generator. The purpose of such an evaluation is to ensure that any
medically treatable condition that may cause tinnitus is identified and
treated prior to using a sound generator.
Page 19
Sound and volume adjustment
Tinnitus SoundSupport is programmed by your hearing care professional
to match your hearing loss and preferences for tinnitus relief. It offers
a number of different sound options. Together with your hearing care
professional, you can select your preferred sound(s).
Tinnitus SoundSupport programs
Together with your hearing care professional, you can decide for which
programs you may want to have Tinnitus SoundSupport activated. The
sound generator can be activated in up to four different programs.
Mute
If you are in a program for which Tinnitus SoundSupport is activated,
the mute functionality will mute only the environmental sounds, and
not the sound from Tinnitus SoundSupport. See chapter: Mute.
Volume adjustments with Tinnitus SoundSupport
When you select a hearing aid program for which Tinnitus SoundSupport
is activated, your hearing care professional can only set the push button
on your hearing aid to work as a volume control for the tinnitus relief
sound.
Your hearing care professional will set the volume control for the sound
generator in one of two ways:
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About Start-up Handling Options Tinnitus Warnings More info
Page 20
A) How to change Tinnitus SoundSupport volume in each ear
separately
To increase volume (on one hearing aid only), use a short press on the
upper part of the push button repeatedly until desired level is reached.
To decrease volume (on one hearing aid only), use a short press on the
lower part of the push button repeatedly until desired level is reached.
B) How to change Tinnitus SoundSupport volume in both ears
simultaneously
You can use one hearing aid to increase/decrease the sound in both
hearing aids. When changing the volume in one hearing aid, the volume
on the other hearing aid will follow.
To increase volume, use a short press on the upper part of the push
Limitation on use time
Daily use
The volume levels of Tinnitus SoundSupport can be set to a level
which could lead to permanent hearing damage when used for a
prolonged period of time. Your hearing care professional will advise
you of the maximum amount of time per day you should use Tinnitus
SoundSupport. It should never be used at uncomfortable levels.
See table “Tinnitus SoundSupport: Limitation on use” in section
”Your individual hearing aid settings” at the end of this booklet to
learn how many hours per day you can safely use the relief sound
in your hearing aids.
button repeatedly.
To decrease volume, use a short press on the lower part of the push
button repeatedly.
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About Start-up Handling Options Tinnitus Warnings More info
Page 21
Important information for hearing care professionals
about Tinnitus SoundSupport
Device description
Tinnitus SoundSupport is a module function that can be enabled in the
hearing aids by a hearing care professional.
Maximum wearing time
The wearing time of Tinnitus SoundSupport will decrease as you
increase the level above 80 dB(A) SPL. The fitting software will
automatically display a warning when the hearing aid exceeds
80 dB(A) SPL. See “Max wearing time indicator” next to the tinnitus
fitting graph in the fitting software.
The volume control is deactivated
By default, the volume control for the sound generator is deactivated
in the hearing aid. Risk of noise exposure increases when the volume
control is activated.
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About Start-up Handling Options Tinnitus Warnings More info
If the volume control is activated
A warning may be displayed if you activate the tinnitus volume control
in the “Buttons & Indicators” screen. This occurs if the relief sound
can be listened to at levels that may cause hearing damage. The “Max
wearing time” table in the fitting software displays the number of hours
the patient can safely use Tinnitus SoundSupport.
• Note the max wearing time for each program for which Tinnitus
SoundSupport is activated.
• Write those values in the table “Tinnitus SoundSupport: Limitation
on use”, found in the back of this booklet.
• Instruct your patient accordingly.
Page 22
Tinnitus SoundSupport warnings
If your hearing care professional has
activated the sound generator Tinnitus
SoundSupport, please pay attention to the
following warnings.
There are some potential concerns associated with the use of any sound generated
by a tinnitus management device. Among
them are the potential for worsening of
tinnitus and/or a possible change in
hearing thresholds.
Should you experience or notice a change
in hearing or tinnitus, or any dizziness,
nausea, headaches, heart palpitations
or possible skin irritation at the point of
contact with the device, you should immediately discontinue use of the device and
seek a consultation with a medical, audiology, or other hearing care professional.
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About Start-up Handling Options Tinnitus Warnings More info
As with any device, misuse of the sound
generator feature could present some
potentially harmful effects. Care should
be taken to prevent the unauthorized use
and to keep the device out of the reach of
children and pets.
Maximum wearing time
Always follow the maximum wearing time
per day of the Tinnitus SoundSupport
advised by your hearing care professional.
Prolonged use may lead to worsening of
your tinnitus or of your hearing loss.
General warnings
For your personal safety and to ensure
correct usage, you should familiarize
yourself fully with the following general
warnings before using your hearing aid.
Please note that a hearing aid will not
restore normal hearing and will not prevent
or improve a hearing impairment resulting
from organic conditions. Furthermore, note
that in most cases, infrequent use of a
hearing aid does not permit a user to attain
its full benefits.
Consult your hearing care professional if
you experience unexpected operations or
events with your hearing aid.
Usage of hearing aids
Hearing aids should be used only as
directed and adjusted by your hearing care
professional. Misuse can result in sudden
and permanent hearing loss.
Never allow others to wear your hearing aid
as incorrect usage could cause permanent
damage to their hearing.
Choking hazards & risk of swallowing
batteries and other small parts
Hearing aids, their parts, and batteries
should be kept out of reach of children and
anyone who might swallow these items or
otherwise cause injury to themselves.
Batteries have occasionally been mistaken
for pills. Therefore, check your medicine
carefully before swallowing any pills.
Most hearing aids can be supplied with
a tamper-resistant battery drawer upon
request. This is strongly recommended for
infants, small children, and people with
learning difficulties.
Children younger than 36 months must
always use a tamper-resistant battery
drawer. Please talk to your hearing care
professional about the availability of this
option.
Continues on next page
Page 23
General warnings
If a battery or hearing aid is swallowed,
see a doctor immediately and contact the
National Poison Center at 1-800-222-1222
or National Battery Ingestion Hotline at
1-800-498-8666.
Battery use
Always use batteries recommended by
your hearing care professional. Low quality
batteries may leak and cause bodily harm.
Never attempt to recharge your batteries,
and never dispose of batteries by burning
them. There is a risk that the batteries will
explode.
Use in explosive environments
– only applies to BTE UP hearing aid
The hearing aid is safe to use under normal
usage conditions. The BTE UP hearing aid
with size 675 battery has not been tested
for compliance with international standards
concerning explosive environments.
Therefore, do not use BTE UP in environments with danger of explosions
e.g. mines, oxygen rich environments or
areas where flammable anaesthetics are
handled.
Dysfunction
Be aware of the possibility that your
hearing aid may stop working without
notice. Keep this in mind when you depend
on warning sounds (e.g. when you are
in traffic). The hearing aids may stop
functioning, for instance if the batteries
have expired or if the tubing is blocked by
moisture or earwax.
Active implants
The hearing aid has been thoroughly
tested and characterized for human health
according to international standards for
human exposure (Specific Absorption Ratio
- SAR), induced electromagnetic power and
voltages into the human body.
The exposure values are well below
international accepted safety limits for
SAR, induced electromagnetic power and
voltages into the human body defined in
the standards for human health and coexistence with active medical implants, such
as pacemakers and heart defibrillators.
If you have an active brain implant, please
contact the manufacturer of your implantable device for information about the risk of
disturbance.
The MultiTool which has a built-in magnet
should be kept at least 12 inches away
from the implant, e.g. do not carry it in your
breast pocket.
In general, please follow the guidelines
recommended by the manufacturers of
implantable defibrillators and pacemakers
on use with magnets.
Cochlear implants
If you are using a cochlear implant (CI) on
one ear and a hearing aid on the other ear,
make sure to always keep your CI antenna
and magnets at a safe distance from your
hearing aid. The magnetic field from the
CI magnets may permanently damage the
speaker unit in your hearing aid.
Never place the devices close together on
a table e.g. when cleaning or changing batteries. Do not carry the CI system and the
hearing aid together in the same box.
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Continues on next page
Page 24
General warnings
X-ray/CT/MR/PET scanning,
and electrotherapy
Remove your hearing aid before X-ray/CT/
MR/PET scanning, electrotherapy, surgery,
etc. as your hearing aid may be damaged
when exposed to strong electromagnetic
fields.
The hearing aid must never be exposed to
extreme heat, e.g. left inside a parked car
in the sun.
The hearing aid must not be dried in
microwave ovens or other ovens.
The chemicals in cosmetics, hairspray,
perfume, aftershave lotion, sunscreen
lotion, and insect repellent can damage the
hearing aid. Always remove your hearing
aid before applying such products and
allow time to dry before use.
Power instrument
Special care should be exercised when
selecting, fitting and using a hearing aid
when the maximum sound pressure
capability exceeds 132 dB SPL (IEC 711),
as there may be risk of impairing the remaining hearing of the hearing aid user.
Possible side effects
Hearing aids and earpieces may cause
an accelerated accumulation of earwax.
The non-allergenic materials used in
hearing aids may in rare cases cause a
skin irritation or other side effects.
Please consult a physician if these
conditions occur.
Interference
The hearing aid has been thoroughly
tested for interference, in accordance with
the most stringent international standards. However, interference between the
hearing aid and other devices (e.g. some
mobile telephones, citizens band systems,
shop alarm systems and other devices) may
occur. If this occurs, increase the distance
between the hearing aid and the interfering device.
Use on aircraft
Your hearing aid has Bluetooth. On board
an aircraft, flight mode must be activated,
unless Bluetooth is permitted by the flight
personnel.
Connection to external equipment
The safety of the use of hearing aids when
connected to external equipment (with an
auxiliary input cable, USB cable or directly)
is determined by the external equipment.
When connected to external equipment
plugged into a wall outlet, this equipment
must comply with IEC 62368 or equivalent
safety standards.
Incompatible non-supplied accessories
Only use accessories, transducers or cables
supplied by the manufacturer of this device. Incompatible accessories may result in
increased emission or decreased immunity.
Modification of hearing aids is not
allowed
Changes or modifications not expressly
approved by the manufacturer will void the
warranty of the equipment.
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Continues on next page
Page 25
General warnings
Warning to hearing care professional
A hearing care professional should advise
a prospective hearing aid user to consult
immediately with a licensed physician
(preferably an ear specialist) before
dispensing a hearing aid if the hearing care
professional determines through inquiry,
actual observation, or review of any other
available information concerning the
prospective user, that the prospective user
has any of the following conditions:
(i) Visible congenital or traumatic
deformity of the ear.
(ii) History of active drainage from the ear
within the previous 90 days.
(iii) History of sudden or rapidly
progressive hearing loss within the
previous 90 days.
(iv) Acute or chronic dizziness.
(v) Unilateral hearing loss of sudden or
recent onset within the previous
90 days.
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(vi) Audiometric air-bone gap equal to or
greater than 15 decibels at 500 Hertz
(Hz), 1,000 Hz, and 2,000 Hz.
(vii) Visible evidence of significant
cerumen accumulation or a foreign
body in the ear canal.
(viii) Pain or discomfort in the ear.
Special care should be exercised in selecting
and fitting a hearing aid whose maximum
sound pressure capability exceeds 132 dB
SPL as there may be risk of impairing the
remaining hearing of the hearing aid user.
Important notice for prospective
hearing aid users
Good health practice requires that a person
with a hearing loss have a medical evaluation by a licensed physician (preferably
a physician who specializes in diseases
of the ear) before purchasing a hearing
aid. Licensed physicians who specialize in
diseases of the ear are often referred to as
Otolaryngologists, Otologists or Otorhinolaryngologists. The purpose of medical
evaluation is to ensure that all medically
treatable conditions that may affect
hearing are identified and treated before
the hearing aid is purchased. Following
the medical evaluation, the physician will
give you a written statement that states
that your hearing loss has been medically
evaluated and that you may be considered
a candidate for a hearing aid. The physician
will refer you to an audiologist or a hearing
aid dispenser, as appropriate, for a hearing
aid evaluation.
The audiologist or hearing care professional
will conduct a hearing aid evaluation to
assess your ability to hear with and without
a hearing aid. The hearing aid evaluation
will enable the audiologist or dispenser to
select and fit a hearing aid to your individual needs. If you have reservations about
your ability to adapt to amplification, you
should inquire about the availability of a
trial, rental or purchase-option program.
Many hearing care professionals now offer
programs that permit you to wear a hearing
aid for a period of time for a nominal fee,
after which you may decide if you want to
purchase the hearing aid. Federal law limits
the sale of hearing aids to those individuals
who have obtained a medical evaluation
from a licensed physician.
Continues on next page
Page 26
General warnings
Federal law permits a fully informed adult
to sign a waiver statement declining the
medical evaluation for religious or personal
beliefs that preclude consultation with a
physician. The exercise of such a waiver
is not in your best health interest and its
use is strongly discouraged. A hearing aid
will not restore normal hearing and will not
prevent or improve a hearing impairment
resulting from organic conditions. A hearing
aid is only part of hearing rehabilitation and
may need to be supplemented by auditory
training and lip reading.
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Children with hearing loss
In addition to seeing a physician for medical
evaluation, a child with a hearing loss
should be directed to an audiologist for
evaluation and rehabilitation, since hearing
loss may cause problems in language
development and educational and social
growth of a child. An audiologist is qualified
by training and experience to assist in the
evaluation and rehabilitation of a child
with a hearing loss. If the user is an infant,
small child, or person of mental incapacity,
it is recommended that the hearing aid be
modified with a tamper-resistant battery
compartment.
Page 27
Troubleshooting
Symptom Possible causes Solutions
Dead battery Replace the battery
No sound
Intermittent or
reduced sound
Squealing noise
Beeping/orange
flashes (optional)
Pairing issue with
Apple device
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Clogged mold Clean mold
Microphones muted Unmute microphones
Clogged sound outlet Clean mold
Moisture Wipe battery with a dry cloth
Dead battery Replace the battery
Mold inserted incorrectly Re-insert the mold
Earwax accumulated in ear canal Have ear canal examined by your doctor
Ear has grown Contact your hearing care professional
If your hearing aid plays 8 beeps, 4 times consecutively, and/or repeatedly
flashes orange 4 times with small pauses, your hearing aid needs a
microphone service check
Bluetooth connection failed
Only one hearing aid paired
Contact your hearing care professional
1) Unpair your hearing aid (Settings➝General➝Accessibility➝Hearing Devices➝Devices
➝Forget this device). 2) Turn Bluetooth off and on again. 3) Open and close battery drawer on
hearing aid. 4) Re-pair hearing aid (see section: Pair with iPhone)
If none of the above solutions work, consult your hearing care professional.
Page 28
Water and dust resistant (IP68)
Your hearing aid is dust tight and
protected against ingress of water,
which means it is designed to be worn
in all daily life situations. Therefore,
you do not have to worry about sweat
or getting wet in the rain. Should your
hearing aid come into contact with water
and stop working, please follow these
guidelines:
1. Gently wipe off any water
2. Open the battery drawer, remove
the battery, and gently wipe off any
water in the battery drawer
3. Let the hearing aid dry with the
battery drawer left open for
approximately 30 minutes
4. Insert a new battery
Conditions of use
Operating conditions
Storage and transport
conditions
Temperature: +34 °F to +104 °F
Relative humidity: 5% to 93%, non-condensing
Temperature and humidity shall not exceed the below
limits for extended periods during transport and
storage:
Temperature: -13 °F to +140 °F
Relative humidity: 5% to 93%, non-condensing
IMPORTANT NOTICE
Do not wear your hearing aid while showering or participating in water
activities. Do not immerse your hearing aid in water or other liquids.
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Page 29
Mobile phone
Some hearing aid users have reported a
buzzing sound in their hearing aid when
they are using mobile phones, indicating
that the mobile phone and hearing aid
may not be compatible.
The ANSI C63.19 standard determines
the prediction of compatibility between
a specific hearing aid and a mobile
phone by: adding the numerical value of
the rating for the hearing aid immunity
to the numerical value of the rating for
the mobile phone emissions. A sum of
4 would indicate that the combination
of wireless device and hearing aid is
usable; a combined rating that equals
at least 5 would provide normal use; a
combined rating of 6 or greater would
indicate excellent performance.
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Whereas all hearing aids have acoustic
coupling, only the larger hearing aids
have the physical space for telecoil
(inductive) coupling. These two types
of coupling have different rating scales
(M1-M4 for acoustic coupling and
T1-T4 for telecoil coupling, respectively)
and both ratings are therefore relevant
when predicting the compatibility of a
particular hearing aid.
For a hearing aid with both acoustic
coupling and telecoil coupling with a
rating of M4/T2 and with a telephone
rating of M3/T3), the combined rating
is 7 (M4 + M3) for the acoustic coupling
and 5 (T2 + T3) for the telecoil coupling.
According to the guidelines given above,
both types of coupling will thereby be
acceptable, with the acoustic coupling
indicating excellent performance and
the telecoil coupling indicating normal
use.
The above equipment performance
measurements, categories and system
classifications are based upon the best
information available, but it cannot
be guaranteed that all users will be
satisfied.
The immunity of BTE SP and BTE UP is
at least M2/T2.
The equipment performance
measurements, categories and system
classifications are based upon the
best information available but cannot
guarantee that all users will be satisfied.
IMPORTANT NOTICE
The performance of individual hearing aids may vary with individual mobile
phones. Therefore, please try this hearing aid with your mobile phone or, if
you are purchasing a new phone, be sure to try it with your hearing aid prior
to purchase. For additional guidance, please ask your mobile phone provider
for the booklet entitled “Hearing Aid Compatibility with Digital Wireless Cell
Phones.”
Page 30
Technical information
The hearing aid contains two radio
technologies, which are described
below:
The hearing aid complies with international standards concerning electromagnetic compatibility and human exposure.
The manufacturer declares that this
hearing aid is in compliance with the
essential requirements and other
relevant provisions of Directive
The hearing aid contains a radio transceiver that uses short-range magnetic
induction technology working at
Due to the limited space available on the
hearing aid, relevant approval markings
can be found in this booklet.
2014/53/EU.
3.84 MHz. The magnetic field strength
of the transmitter is very weak and is
always below 15 nW (typically below
-40 dBμA/m at a 10 meter distance).
Additional information can be found in
the “Technical Data sheet” on
www.oticon.com
The hearing aid also contains a radio
transceiver using Bluetooth Low Energy
(BLE) and a proprietary short-range
radio technology both working at ISM
band 2.4 GHz. The radio transmitter is
weak and always below 3 mW equal to
4.8 dBm in total radiated power.
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Waste from electronic
equipment must be
handled according to
local regulations.
Declaration of Conformity is available
from the manufacturer.
Manufactured by:
Denmark
Page 31
Description of symbols used in this booklet
Warnings
Text marked with a warning symbol must be read before using the device.
Manufacturer
The device is produced by the manufacturer whose name and address are stated next
to the symbol. Indicates the medical device manufacturer, as dened in EU Directives
90/385/EEC, 93/42/EEC and 98/79/EC.
CE mark
The device complies with Medical Device Directive 93/42/EEC.
The four-digit number indicates the identication of the notied body.
Electronic waste (WEEE)
Recycle hearing aids, accessories or batteries according to local regulations.
Hearing aid users can also return electronic waste to their hearing care professional for
disposal. Electronic equipment covered by Directive 2012/19/EU on waste and electrical
equipment (WEEE).
Regulatory Compliance Mark (RCM)
The device complies with electrical safety, EMC and radio spectrum requirements for
devices supplied to the Australian or New Zealand market.
IP code
Indicates the class of protections against harmful ingress of water and particulate matter
according to EN 60529.
IP6X indicates total dust protection. IPX8 indicates the protection against the eects of
continuous immersion in water.
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Bluetooth logo
Registered trademark of Bluetooth SIG, Inc. where any use of such requires a license.
Made for Apple badges
Indicates that the device is compatible with iPhone, iPad and iPod touch.
Hearing loop
This logo incorporates the universal symbol for hearing assistance.
The “T” signies that a hearing loop is installed.
Description of symbols used on the regulatory packaging label
Keep dry
Indicates a medical device that needs to be protected from moisture.
Caution symbol
Consult instructions for use for warnings and cautions.
Catalog number
Indicates the manufacturer’s catalog number so that the medical device can be
identied.
Serial number
Indicates the manufacturer’s serial number so that a specic medical device can be
identied.
Page 32
International warranty
Your hearing aid is covered by an international limited warranty issued by the
manufacturer for a period of 12 months
from the date of delivery. This limited
warranty covers manufacturing and
material defects in the hearing aid itself,
but not in accessories such as batteries,
tubing, speakers, earpieces and filters,
etc. Problems resulting from improper
or incorrect handling or care, excessive
use, accidents, repairs made by an unauthorized party, exposure to corrosive
conditions, physical changes in your ear,
damage due to foreign objects entering
the device, or incorrect adjustments are
NOT covered by the limited warranty and
may void it. The above warranty does
not affect any legal rights that you might
have under applicable national legislation governing sale of consumer goods.
Your hearing care professional may have
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About Start-up Handling Options Tinnitus Warnings More info
issued a warranty that goes beyond the
clauses of this limited warranty. Please
consult him/her for further information.
If you need service
Take your hearing aid to your hearing
care professional, who may be able
to sort out minor problems and
adjustments immediately.
Warranty
Certificate
Name of owner: _______________________________________________________
Hearing care professional: _______________________________________________
Hearing care professional’s address: _______________________________________
Hearing care professional’s phone: ________________________________________
Purchase date: ________________________________________________________
Warranty period: _______________ Month: ________________________________
Model left: ____________________ Serial no.: ______________________________
Model right: ___________________ Serial no.: ______________________________
Page 33
Your individual hearing aid settings
To be filled out by your hearing care professional.
Settings overview for your hearing aid
Left Right
Yes No
Yes No
Yes No
Yes No
On Off
On Off
On Off
On Off
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Change volume
Change program
Mute
Tinnitus SoundSupport
Volume control indicators
Beeps at min/max volume
Beeps when changing volume
Beeps at start-up volume
Battery indicators
Low battery warning
Yes No
Yes No
Yes No
Yes No
On Off
On Off
On Off
On Off
No limitation on use
Program Start-up volume (Tinnitus) Max volume (Tinnitus)
1 Max _______ hours per day Max _______ hours per day
2 Max _______ hours per day Max _______ hours per day
3 Max _______ hours per day Max _______ hours per day
4 Max _______ hours per day Max _______ hours per day
Tinnitus SoundSupport: Limitation on use
Page 34
Sound and LED indicators
Different sounds and LED lights indicate the hearing aid status. The
different indicators are listed on the following pages.
Your hearing care professional can set sound and LED indicators to
match your preferences.
Program
1 1 tone
2 2 tones
3 3 tones
4 4 tones
Green flash
1) LED continuous or repeated three times with small pauses
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Sound LED
1)
When to use
ON/OFF Sound LED LED comments
On
Volume Sound LED
Start-up volume
Minimum/maximum
volume
Volume up/down
Mute
Unmute
Long green flash Green flash Orange flash
Jingle
2 beeps
3 beeps
1 beep
Descending
tone
Ascending
tone
Shown one time
Shown one time
Continuous or repeated
three times
Continues on next page
Page 35
Accessories
FM and wireless
programs
FM and wireless
programs
Flight mode Sound
Flight mode active Short jingle
Flight mode inactive Short jingle
1) DAI/FM + hearing aid microphone, TV Adapter
2) DAI/FM signal only, ConnectClip remote microphone
3) Only available when three-time repetition is selected
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About Start-up Handling Options Tinnitus Warnings More info
1)
2)
Long green flash Green flash Orange flash
Sound
2 different tones
2 different tones
LED
LED
3)
LED comments
Continuous or
repeated three
times
LED comments
Continuous or
repeated three
times
Warnings Sound LED LED comments
Low battery
Battery shut down
Microphone service
check needed
Orange flash Long orange flash
3 alternate
tones
4 descending
tones
8 beeps
repeated
4 times
Continuously
flashing
Repeated four times
Page 36
Technical Data BTE SP
Hz Hz
Hz Hz
dB
2CC Coupler measured according to American National Standard ANSI S3.222014 and ANSI S3.55-2014/Part 5. Supply voltage: Battery Zinc Air 1.4 Volt
0 dB SPL ref. 20 mPa Oticon Xceed
Oticon Xceed
OSPL90 – Output Sound
Pressure Level
Input: 90 dB SPL.
Technical setting: A0
Full-on Gain
Input: 50 dB SPL.
Technical setting: A0
Acoustic input: 60 dB SPL
Magnetic input: 31.6 mA/m
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dB SPL
140
130
120
110
100 200 500 1000 2000 5000 10000
80
70
60
50
100 200 500 1000 2000 5000 10000
Peak OSPL90 139 dB SPL
HF Average OSPL90 130 dB SPL
Peak Full-on Gain 79 dB
HF Average Full-on Gain 70 dB
Reference Test Gain 53 dB
Frequency Range 100-6100 Hz
Total Harmonic Distortion 500 Hz 4 %
Total Harmonic Distortion 800 Hz <2%
Total Harmonic Distortion 1600 Hz <2%
Battery Consumption (Typical)
2.5 mA
Equivalent Input Noise Level (omni/dir) 19/34 dB SPL
HF Average SPLITS (left/right ear) 115 /115 dB SPL
Attack Time <5
Release Time <90
Page 37
Technical Data BTE UP
10000
Hz Hz
110
120
130
140
dB SPL
10000
Hz Hz
50
60
70
80
dB
2CC Coupler measured according to American National Standard ANSI S3.222014 and ANSI S3.55-2014/Part 5. Supply voltage: Battery Zinc Air 1.4 Volt
0 dB SPL ref. 20 mPa Oticon Xceed
Oticon Xceed
OSPL90 – Output Sound
Pressure Level
Input: 90 dB SPL.
Technical setting: A0
100 200 500 1000 2000 5000
Full-on Gain
Input: 50 dB SPL.
Technical setting: A0
72 73
Acoustic input: 60 dB SPL
Magnetic input: 31.6 mA/m
100 200 500 1000 2000 5000
About Start-up Handling Options Tinnitus Warnings More info
Peak OSPL90 142 dB SPL
HF Average OSPL90 130 dB SPL
Peak Full-on Gain 83 dB
HF Average Full-on Gain 69 dB
Reference Test Gain 53 dB
Frequency Range 100-5300 Hz
Total Harmonic Distortion 500 Hz 9 %
Total Harmonic Distortion 800 Hz <2%
Total Harmonic Distortion 1600 Hz 3 %
Battery Consumption (Typical) 4.1 mA
Equivalent Input Noise Level (omni/dir) 23/38 dB SPL
HF Average SPLITS (left/right ear) 112 /112 dB SPL
Attack Time <5
Release Time <90
Page 38
Technical Data BTE SP
Hz Hz
Hz Hz
dB
2CC Coupler measured according to American National Standard ANSI S3.222014 and ANSI S3.55-2014/Part 5. Supply voltage: Battery Zinc Air 1.4 Volt
0 dB SPL ref. 20 mPa Oticon Xceed Play
Oticon Xceed Play
OSPL90 – Output Sound
Pressure Level
Input: 90 dB SPL.
Technical setting: A0
Full-on Gain
Input: 50 dB SPL.
Technical setting: A0
Acoustic input: 60 dB SPL
Magnetic input: 31.6 mA/m
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dB SPL
140
130
120
110
100 200 500 1000 2000 5000 10000
80
70
60
50
100 200 500 1000 2000 5000 10000
Peak OSPL90 139 dB SPL
HF Average OSPL90 130 dB SPL
Peak Full-on Gain 79 dB
HF Average Full-on Gain 70 dB
Reference Test Gain 53 dB
Frequency Range 100-6100 Hz
Total Harmonic Distortion 500 Hz 4 %
Total Harmonic Distortion 800 Hz <2%
Total Harmonic Distortion 1600 Hz <2%
Battery Consumption (Typical) 2.5 mA
Equivalent Input Noise Level (omni/dir) 19/34 dB SPL
HF Average SPLITS (left/right ear) 115 /115 dB SPL
Attack Time <5
Release Time <90
Page 39
Technical Data BTE UP
10000
Hz Hz
110
120
130
140
dB SPL
100 200 500 1000 2000 5000 10000
50
60
70
80
dB
2CC Coupler measured according to American National Standard ANSI S3.222014 and ANSI S3.55-2014/Part 5. Supply voltage: Battery Zinc Air 1.4 Volt
Oticon Xceed Play
OSPL90 – Output Sound
Pressure Level
Input: 90 dB SPL.
Technical setting: A0
100 200 500 1000 2000 5000
Full-on Gain
Input: 50 dB SPL.
Technical setting: A0
76
Acoustic input: 60 dB SPL
Magnetic input: 31.6 mA/m
About Start-up Handling Options Tinnitus Warnings More info
0 dB SPL ref. 20 mPa Oticon Xceed Play
Peak OSPL90 142 dB SPL
HF Average OSPL90 130 dB SPL
Peak Full-on Gain 83 dB
HF Average Full-on Gain 69 dB
Reference Test Gain 53 dB
Frequency Range 100-5300 Hz
Total Harmonic Distortion 500 Hz 9 %
208033US / 2019.07.12
Total Harmonic Distortion 800 Hz <2%
Total Harmonic Distortion 1600 Hz 3 %
Battery Consumption (Typical) 4.1 mA
Equivalent Input Noise Level (omni/dir) 23/38 dB SPL
HF Average SPLITS (left/right ear) 112 /112 dB SPL
Attack Time <5
Release Time <90
208033US / 2019.07.12
Page 40
0000208033000001
208033US / 2019.07.12 / Firmware 8.0
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