Instructions for use
BTE SP
BTE UP
Oticon Xceed
Oticon Xceed Play
Model overview
This booklet is valid for Oticon Xceed and Oticon Xceed Play
in the following hearing aid models:
BTE SP (Battery size 13)
BTE UP (Battery size 675)
FW 8
Oticon Xceed 1 GTIN: (01) 05707131357571
Oticon Xceed 2 GTIN: (01) 05707131357564
Oticon Xceed 3 GTIN: (01) 05707131357557
FW 8
Oticon Xceed Play 1 GTIN: (01) 05707131357540
Oticon Xceed Play 2 GTIN: (01) 05707131357533
LED light for visual indication. Helps caregivers, parents, and teachers to
operate the hearing aid and to give instructions on relevant functions and
modes (see relevant information throughout the booklet).
Introduction to this booklet
Intended use
This booklet gives you guidance on how to use and maintain your new
hearing aid. Please read the booklet carefully, including the Warnings
section. This will help you to get the most out of your new hearing aid.
Your hearing care professional has adjusted the hearing aid to meet your
needs. If you have additional questions, please contact your hearing
care professional.
About Start-up Handling Options Tinnitus Warnings More info
For your convenience, this booklet contains a navigation bar to help you
easily navigate through the different sections.
The hearing aid is intended to amplify and transmit sound to the ear and
thereby compensate for impaired hearing within moderate-to-severe to
profound hearing loss. The hearing aid is intended to be used by adults,
children and infants.
IMPORTANT NOTICE
The hearing aid amplification is uniquely adjusted and optimized to your
personal hearing capabilities during the hearing aid fitting performed by your
hearing care professional.
Table of contents
About
Hearing aid parts and functions 8
Identify left and right hearing aid 10
MultiTool for handling batteries and cleaning 11
Start-up
Turn the hearing aid ON and OFF 12
When to replace the battery 13
How to replace the battery 14
Handling
Put on the hearing aid 16
Caring for the hearing aid 17
Flight mode 20
Options
Optional features and accessories 21
Change program 22
Change volume 23
Mute 24
Use the hearing aid with iPhone and iPad 25
Pair with iPhone 26
Wireless accessories 28
Other options 30
Tamper-resistant battery drawer 32
Tinnitus
Tinnitus SoundSupport™ (optional) 34
Guidelines for tinnitus sound generator users 35
Sound and volume adjustment 36
Limitation on use time 39
Warnings
Tinnitus SoundSupport warnings 42
General warnings 43
More info
Troubleshooting 52
Water and dust resistant (IP68) 54
Conditions of use 55
Technical information 56
Warranty 61
Mobile phone 62
Your individual hearing aid settings 64
Sound and LED indicators 66
Technical Data 70
Hearing aid parts and functions
LED (optional)
Program, volume,
and battery status
Volume button
Change volume
and mute
Microphone
openings
Sound in
Sound hook
Tube
Brings sound
into the ear
The handling of BTE SP and BTE UP is the same. Therefore the
illustrations in this booklet only show the BTE SP.
Push button
Change program,
flight mode
Nail grip
Open the
battery drawer
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About Start-up Handling Options Tinnitus Warnings More info
Battery drawer
Contains the battery and
functions as an on/off switch
Mold
Holds the
hearing aid
in the ear
Sound out
Identify left and right hearing aid
MultiTool for handling batteries and cleaning
It is important to distinguish between the left and the right hearing aid
as they may be programmed differently.
The MultiTool contains a magnet that makes it easier to replace the
battery in the hearing aid. It also contains a brush and wire loop for
cleaning and removing earwax. If you need a new MultiTool, please
You can find left/right color indicators in the battery drawer. Indicators
contact your hearing care professional.
can also be found on the molds.
Wire loopMagnet
A BLUE indicator marks
the LEFT hearing aid
Brush
A RED indicator marks
the RIGHT hearing aid
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About Start-up Handling Options Tinnitus Warnings More info
IMPORTANT NOTICE
The MultiTool has a built-in magnet. Keep the MultiTool at least 12 inches
away from credit cards and other magnetically sensitive devices.
Turn the hearing aid ON and OFF
When to replace the battery
The battery drawer is used to turn the hearing aid ON and OFF. To save
battery life, make sure your hearing aid is turned OFF when you are not
When it is time to replace the battery, you will hear three alternate
tones repeated in moderate intervals until the battery runs out.
wearing it. When you turn ON the hearing aid, it will play a jingle. When
you turn it OFF, it will play four descending tones.
Three alternate tones*
= The battery is running low
Four descending tones
= The battery has run out
If you wish to return to the standard settings of the hearing aid, simply
open and close the battery drawer.
Battery tip
Keep a spare battery on you at all times to ensure your hearing aid
Optional LED
always works.
Two long green flashes indicate that the hearing aid is turned on.
Optional LED
Continuous orange flashes indicate low battery.
Turn ON
Close the battery
drawer with
the battery
in place.
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About Start-up Handling Options Tinnitus Warnings More info
Turn OFF
Open the
battery drawer.
* Bluetooth® will be turned off and it will not be possible to use wireless accessories.
Note: Batteries need to be replaced more often if you are streaming to your hearing aid.
How to replace the battery
1. Remove
2. Uncover 3. Insert
4. Close Tip
MultiTool
Fully open the
battery drawer.
Remove the battery.
Remove the sticky
label from the
+ side
of the new battery.
Insert the new battery
into the battery drawer.
Make sure the + side is
Close the battery drawer. The
hearing aid will play a jingle through
the earpiece.
The MultiTool can be used to change
the battery. Use the magnetic end to
remove and insert batteries.
facing up.
Tip:
Wait 2 minutes for the
battery to draw air to ensure optimal functioning.
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About Start-up Handling Options Tinnitus Warnings More info
Insert it from above,
NOT from the side.
Hold the earpiece close to your ear
to hear the jingle.
The MultiTool is provided by your
hearing care professional.
Put on the hearing aid
Caring for the hearing aid
Step 1 Step 2
When handling the hearing aid, hold it over a soft surface to avoid
damage in case you drop it.
Clean the microphone openings
Use the brush of the MultiTool to
carefully brush debris away from the
openings. Carefully brush the surface
around the openings.
The mold is
customized for
you and fits your
ear shape. The molds
are unique for the left
or the right ear.
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About Start-up Handling Options Tinnitus Warnings More info
Gently pull your ear
outwards and press
the mold in the
direction of the ear
canal, twisting it
slightly.
Place the hearing aid
behind your ear.
Make sure that no parts of the
MultiTool are squeezed into the
microphone openings by force. This
may damage the hearing aid.
IMPORTANT NOTICE
Use a soft, dry cloth to clean the hearing aid. The hearing aid must never be
washed or immersed in water or other liquids.
Microphone
openings
Clean the mold
The mold should be cleaned
regularly. Use a soft cloth to clean
its surface. Use the MultiTool wire
loop to clean the opening.
Replace the tube
The tubing between the mold
and the hearing aid should be
replaced if it becomes yellow
or stiff. Consult your hearing
care professional about this.
Wash the mold
Step 1
Step 2 Step 3
Make sure you are
able to identify which
mold is for which
hearing aid before
disconnecting them
from the hearing aid.
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About Start-up Handling Options Tinnitus Warnings More info
Disconnect the tube
and mold from the
hook. Hold the hook
firmly when pulling
off the tube. Otherwise the hearing aid
may be damaged.
Wash the mold and tube
using mild soap. Rinse
and dry completely
before reconnecting
to the hearing aid.
Flight mode
Optional features and accessories
When flight mode is activated, Bluetooth® is turned off. The hearing aid
will still be working. Pressing the push button on one hearing aid will
activate flight mode on both hearing aids.
Optional LED
When flight mode is activated, the LED continuously flashes green,
The features and accessories described in the following pages are
optional. Please contact your hearing care professional for more
information about features and accessories.
If you experience difficult listening situations, a special program may
be helpful. These are programmed by your hearing care professional.
orange and orange.
Write down any hearing situations in which you may need help.
To activate and deactivate
Press button for at least seven seconds.
A short jingle confirms your action.
Opening and closing the battery
drawer will also deactivate flight mode.
A short jingle confirms your action.
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About Start-up Handling Options Tinnitus Warnings More info
Change program
Change volume
Your hearing aid can have up to four different programs. You will hear
one to four tones when you change program depending on the program.
Optional LED
The number of green flashes indicates the selected program.
The volume button allows you to adjust the volume.
You will hear a beep when you increase or decrease the volume.
Optional LED
A green flash confirms a change of volume. A long green flash indicates
that start-up volume has been reached. An orange flash will appear
when you reach the minimum or maximum level.
Press the push button to switch
between programs.
The program cycle switches one
program forward, for example
program 1 to 2 or program 4 to 1.
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About Start-up Handling Options Tinnitus Warnings More info
Press button
to increase
volume
Press button
to decrease
volume
MAXIMUM
START-UP VOLUME
MINIMUM
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