oticon Oticon Opn 1 BTE13 PP, Opn 2 BTE13 PP, Opn 3 BTE13 PP, Siya 1 BTE, Siya 2 BTE Instructions For Use Manual
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Instructions for use
BTE13 PP
BTE - BTE PP
Oticon Opn
Oticon Siya
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Model overview
This booklet is valid for Oticon Opn™ and Oticon Siya families, in
the following hearing aid models:
Oticon Opn 1 BTE13 PP
Oticon Opn 2 BTE13 PP
Oticon Opn 3 BTE13 PP
Oticon Siya 1 BTE
Oticon Siya 2 BTE
Oticon Siya 1 BTE PP
Oticon Siya 2 BTE PP
LED light (Oticon Opn) for visual indication
The LED light is used to help users, caregivers, parents, and
teachers to operate the hearing aid and to give instructions on
relevant functions and modes (see relevant information
throughout the booklet).
Introduction to this booklet
This booklet gives you guidance on how to use and maintain your
new hearing aid. Please read the booklet carefully, including the
Warning section. This will help you to get the most out of your new
hearing aid.
Your hearing care professional has adjusted the hearing aid to meet
your needs. If you have additional questions, please contact your
hearing care professional.
About Startup Handling Options Tinnitus Warnings More info
For your convenience, this booklet contains a navigation bar to help
you easily navigate through the different sections.
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Intended use
The hearing aid is intended to amplify and transmit sound to the
ear, and thereby compensate for impaired hearing within mild
to severe-to-profound hearing loss. This power hearing aid is
intended for use by adults and children older than 36 months.
IMPORTANT NOTICE
The hearing aid amplification is uniquely adjusted and optimised
to your personal hearing capabilities during the hearing aid fitting
performed by your hearing care professional.
Table of contents 1/2
About
Identify your hearing aid and earpiece 8
Identify left and right hearing aid 12
MultiTool for handling batteries and cleaning 13
Start up
Turn the hearing aid on and off 14
When to replace the battery 15
How to replace the battery (size 13) 16
Handling
Caring for your hearing aid 18
Put on the hearing aid with sound hook 19
Clean the mould 20
Put on hearing aid with thin tube (Corda miniFit) 22
Clean the thin tube 23
Standard earpieces: Replace dome or Grip Tip 24
Customised earpieces: Clean Micro mould/LiteTip 26
Replace ProWax filter 27
Continues on next page
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Options
Optional features and accessories 28
Flight mode 29
Change programs 30
Change volume 32
Mute 34
Use hearing aids with iPhone, iPad, and iPod touch 35
Pair hearing aids with iPhone 36
Wireless accessories 38
Tamper-resistant battery drawer 40
Other options 42
Tinnitus
Tinnitus SoundSupport™ (optional) 44
Guidelines for tinnitus sound generator users 45
Sound options and volume adjustment 46
Limitation on use time 49
Warnings related to Tinnitus 52
Warnings
General warnings 54
More info
Troubleshooting guide 58
Water and dust resistant (IP68) 60
Conditions of use 61
Warranty 62
Technical information 64
Your individual hearing aid settings 70
Table of contents 2/2
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Identify your hearing aid and earpiece
There are two different attachments and several different
earpieces available for the hearing aid.
Mould
Tube
Sound
hook
About
With sound hook and
mould earpiece
With thin tube
(Corda miniFit)
Ear grip (optional)
Thin
tube
(0.9 mm
0.13 mm)
Standard earpieces: Customised earpieces:
Please see details for replacing the dome
in chapter “Replace dome or GripTip”
Power dome
Grip Tip
Available in small and large, left and
right, with or without vent.
Bass dome, single vent
Bass dome, double vent
The thin tube uses one of the following earpieces:
LiteTip
VarioTherm® LiteTip
Micro mould
VarioTherm® micro mould
® VarioTherm is a registered trademark
of Dreve
Open dome
* only as open dome for speaker 60
6 mm5 mm* 8 mm 10 mm 12 mm
Dome sizes
Page 6
Push button
Mute, change
volume and
programs
LED light
(only optional
for Opn)
Program,
volume, and
battery status
Microphone
openings
Sound in
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With sound hook and mould
What it is and does
Push button
Mute, change
volume and
programs
LED light
(only optional
for Opn)
Program,
volume, and
battery status
Nail grip
Open the
battery drawer
Battery drawer
Contains the battery.
Functions as an on/off switch
Sound hook
Tube
Brings sound
into the ear
Mould
Hold the
hearing aid
in the ear
Microphone
openings
Sound in
With thin tube (Corda miniFit)
What it is and does
Battery drawer
Contains the battery.
Functions as an on/off switch
Thin tube
Brings sound
into the ear
Nail grip
Open the
battery drawer
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Identify left and right hearing aid
It is important to distinguish between the left and the right
hearing aid as they may be programmed differently.
You can find left/right colour indicators in the battery drawer.
Indicators can also be found on Micro moulds (optional).
A RED indicator marks
the RIGHT hearing aid
A BLUE indicator marks
the LEFT hearing aid
IMPORTANT NOTICE
Your MultiTool has a built-in magnet. Keep the MultiTool at least 30 cm
away from credit cards and other magnetically sensitive devices.
MultiTool for handling batteries and cleaning
The MultiTool contains a magnet that makes it easier to replace
the battery in the hearing aid. It also contains a brush and wire loop
for cleaning and removing earwax. If you need a new MultiTool,
please contact your hearing care professional.
Brush
Wire loopMagnet
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Turn the hearing aid on and o
The battery drawer is also used to switch the hearing aid on and
off. To save battery life, make sure your hearing aid is switched off
when you are not wearing it. If you wish to return to the standard
settings of the hearing aid, simply open and close the battery
drawer (quick reset).
Turn ON
Close the
battery
drawer with
the battery
in place.
Turn OFF
Open the
battery drawer.
Start up
When to replace the battery
When it is time to replace the battery, you will hear three beeps
repeated in moderate intervals until the battery runs out.
Three beeps**
= The battery is running low
Four beeps
= The battery has run out
Warning Visual* - Continuously repeated
Battery running low
Red, short blink
Battery tip
To make sure the hearing aid is always working, bring spare
batteries with you, or replace the battery before you leave home.
* Only optional for Opn
** Bluetooth® will be turned off and it will not be possible to use wireless accessories.
Note: Batteries need to be replaced more often if you are streaming to your hearing aids.
State Visual* - One sequence only
Quick reset
Green, long blink
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How to replace the battery (size 13)
2. Uncover 3. Insert
Fully open the
battery drawer.
Remove the battery.
Remove the sticky
label from the
+ side
of the new battery.
Tip:
Wait 2 minutes so that
the battery can draw
air, to ensure optimal
functioning.
Insert the new
battery into the
battery drawer.
Insert it from above,
NOT from the side.
Make sure the
+ side
is facing up.
1. Remove
MultiTool
Close the battery drawer. The
hearing aid will play a jingle
through the earpiece.
Hold the earpiece close to
your ear to hear the jingle.
The MultiTool can be used to
change the battery. Use the
magnetic end to remove and insert
batteries.
The MultiTool is provided by
your hearing care professional.
4. Close Tip
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Handling
Put on the hearing aid with sound hook
Read the following pages if you have a hearing aid with a sound
hook and mould.
The mould is
customised for you
and fits your ear
shape. The moulds
are unique for the
left or the right ear.
Gently pull your
ear outwards and
press the mould in
the direction of the
ear canal, twisting
slightly.
Place the hearing aid
behind your ear.
Step 1 Step 2
Caring for your hearing aid
When handling your hearing aid, hold it over a soft surface to avoid
damage in case you drop it.
Clean the microphone openings
Carefully brush any debris away
from the openings. Gently brush
the surface. Make sure the brush
is not pressed into the openings.
IMPORTANT NOTICE
Use a soft, dry cloth to clean the hearing aid. The hearing aid must
never be washed or immersed in water or other liquids.
Microphone
openings
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Clean the mould
The mould should be cleaned
regularly. Use a soft cloth to
clean the surface of the mould.
Use the MultiTool wire loop
to clean the opening.
Replace the tube
The tubing between the mould
and the hearing aid should be
replaced if it becomes yellow or
stiff. Consult your hearing care
professional about this.
Wash the mould
Make sure you are
able to identify
which mould is for
which hearing aid
before disconnecting them from the
hearing aid.
Disconnect the tube
and mould from
the hook. Hold the
hook firmly when
pulling it off the
tube. Otherwise the
hearing aid may be
damaged.
Wash the mould
and tube using mild
soap. Rinse and dry
completely before
reconnecting to the
hearing aid.
Step 1
Step 2 Step 3
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Put on hearing aid with thin tube (Corda miniFit)
Read the following pages if your hearing aid has a thin tube.
Place the hearing aid
behind your ear.
The thin tube should
only be used with
an attached earpiece. Use only parts
designed for your
hearing aid.
Hold the bend of
the tube between
your thumb and
index finger. The
earpiece should
point towards the
ear canal opening.
Gently push the
earpiece into your
ear canal until the
thin tube sits close to
your head. If the thin
tube has an ear grip,
place it in the ear so it
follows the contour of
the ear.
Step 1 Step 2 Step 3
Clean the thin tube
The thin tube should be cleaned to keep it clear of moisture and
wax. If not cleaned, it may become blocked with wax, which stops
sound from coming out.
Pull the thin tube
out of the hearing
aid.
Push the cleaning
tool all the way
through the thin
tube.
Reconnect the thin
tube to the hearing
aid.
Step 1 Step 2 Step 3
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Standard earpieces: Replace dome or Grip Tip
The standard earpiece should not be cleaned. If the earpiece
is filled with wax, replace it with a new one. Grip Tips should be
replaced at least once a month.
Hold on to the end
of the thin tube and
then pull off the
earpiece.
Insert the thin tube
exactly into the
middle of the
earpiece to obtain a
secure attachment.
Push firmly to ensure
that the earpiece is
fastened securely.
Step 1 Step 2 Step 3
IMPORTANT NOTICE
If the earpiece is not on the thin tube when removed from the ear,
the earpiece may still be in the ear canal. Consult your hearing care
professional for further instructions.
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Wax filter
Customised earpieces: Clean Micro mould/LiteTip
The earpiece should be cleaned
regularly. The earpiece has a
white wax filter*that keeps
wax and debris from damaging
the hearing aid.
Replace the filter when
clogged, or if the sound is not
normal, or contact your hearing
care professional.
Clean the vent by pressing
the brush through the
hole, twisting it slightly.
Ven t
New
filter
Replace ProWax lter
2. Remove 3. Insert
Remove the tool
from the shell. The
tool has two pins,
one empty for
removal and one
with the new wax
filter.
Push the empty pin
into the wax filter
in the earpiece and
pull it out.
Insert the new wax
filter using the other
pin, remove the tool,
and throw it out.
1. Tool
New
filter
Old filter
IMPORTANT NOTICE
Always use the same type of wax filter as was originally supplied with
the hearing aid. If you are in any doubt about the use or replacement of
wax filters, contact your hearing care professional.
* VarioTherm Micro mould and LiteTip do not have a wax filter
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Options
Optional features and accessories
The features and accessories described in the following pages are
optional. Please contact your hearing care professional to find out
how your hearing aid is programmed.
If you experience difficult listening situations, a special program
may be helpful. These are programmed by your hearing care
professional.
Write down any hearing situations in which you may need help.
Flight mode
When boarding an airplane or
entering an area in which it
is prohibited to radiate radio
signals, flight mode must be
activated. The hearing aid
will still be working. It is only
necessary to activate flight
mode on one hearing aid; this
will turn off Bluetooth® on both
hearing aids.
To activate and
deactivate Press
the push button for
at least 7 seconds.
A jingle confirms
your action.
Opening and closing
the battery drawer
will also deactivate
flight mode.
Listening state Visual* - Continuously repeated
Flight mode active
Green, short blink Red, short blink Pause
* Only optional for Opn
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Press up or down
between programs.
Note that you can change continuously
between programs - both up and down
in the program order. For example, if you
want to go from program 1 to 4, you can
press the down button once instead of
pressing the up button 3 times.
Change programs
Your hearing aid can have up to 4 different programs. These are
programmed by your hearing care professional.
To be filled out by the hearing care professional
Program Sound
when activated
When to use Visual*
Continuously repeated
1
1 beep
2 2 beeps
3 3 beeps
4 4 beeps
Green, short blink Pause
Program change:
LEFT RIGHT Short press Long press
* Only optional for Opn
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Press button
to turn volume up
You will hear
2 beeps at
start-up level
Press button
to turn volume down
Change volume
The push button allows you to adjust the volume. You will hear a
click when you turn the volume up or down.
MAXIMUM
START-UP
LEVEL
MINIMUM
To be filled out by the hearing care professional
Volume state Visual* - One sequence only
Start-up level
Minimum / maximum volume
Volume up / down
Green, short blink Green, long blink Red, short blink
Volume change
LEFT RIGHT Short press
* Only optional for Opn
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Mute
Use the mute function if you
need to silence the hearing aid.
IMPORTANT NOTICE
Do not use the mute function as an off switch, as the hearing aid still
draws current from the battery in this mode.
Apply a very long
press (4 seconds)
to either end of
the button to mute
the hearing aid.
To reactivate the
hearing aid, push
the button briefly.
NOTE: the mute function only mutes the
microphone(s) on the hearing aids.
Listening state Visual* - Continuously repeated
Mute
Green, short blink Red, short blink Pause
Use hearing aids with iPhone, iPad, and iPod touch
Your hearing aids are Made for
iPhone® and allow for direct
communication and control with
iPhone, iPad® or iPod touch®.
For assistance in using these
products with your hearing aids,
please contact your hearing care
professional or visit:
www.oticon.global/connectivity
For information on compatibility,
please visit www.oticon.global/connectivity
Use of the Made for Apple badge means that an accessory has been designed to connect
specifically to the Apple product(s) identified in the badge, and has been certified by the
developer to meet Apple performance standards. Apple is not responsible for the operation
of this device or its compliance with safety and regulatory standards.
Apple, the Apple logo, iPhone, iPad, and iPod touch are trademarks of Apple Inc., registered
in the U.S. and other countries.
* Only optional for Opn
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Pair hearing aids with iPhone
2. General 3. Accessibility1. Settings
Open your iPhone
and go to “Settings”.
Make sure Bluetooth
is on. Then choose
“General”.
On the “General”
screen, choose
“Accessibility”.
On the “Accessibility”
screen, choose
“MFi Hearing Devices”.
6. Confirm pairing5. Select
Open and close the
battery drawer on
both hearing aids,
and place them
close to your iPhone.
The hearing aids
remain in pairing
mode for 3 minutes.
Your iPhone will
detect the hearing
aids for pairing.
Detected devices
will appear in your
iPhone list. Choose
your hearing aids.
Confirm pairing. If
you have two hearing
aids, pairing confirmation is needed for
each hearing aid.
4. Prepare
Bluetooth
General
Accessibility
MFi Hearing Devices
William’s Hearing Aids
Oticon Opn
Bluetooth Pairing
Request
“William’s Hearing Aids” would
like to pair with your iPhone
Cancel Pair
On
✓
When you turn o your hearing aids or Apple® device, they will no longer be connected. To connect them again, turn on your hearing
aids by opening and closing the battery door. The hearing aids will then automatically reconnect to your Apple device.
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Wireless accessories
As an enhancement to your wireless hearing aids, a range of
accessories is available. These can enable you to hear and
communicate better in many everyday situations.
ConnectClip
When paired with your mobile
phone, you can use the hearing
aids as a hands-free headset or
as remote microphone.
TV Adapter 3.0
Wireless transmitter of sound
from TV and electronic audio
devices. TV Adapter streams
sound directly to your hearing
aids.
FM
Your hearing aids supports
the option of attaching an
FM system. The FM system
allows you to receive speech or
audio signals directly to your
hearing aids from a dedicated
transmitter.
For more information contact
your hearing care professional.
Remote Control 3.0
Offers the ability to change
program, adjust volume, or
mute your hearing aids.
Oticon ON App
Offers an intuitive and discreet
way to control your hearing
aids. For iPhone, iPad, iPod
touch, and Android™ devices.
Listening state Visual* - Continuously repeated
Wireless accessories incl. hearing aid
microphone
Wireless accessories
Green, short blink Green, long blink Pause
For more information visit: www.oticon.global/connectivity
* Only optional for Opn
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Tamper-resistant battery drawer
To keep the battery out of reach of infants, small children, and
people with learning difficulties, a tamper-resistant battery
drawer should be used.
IMPORTANT NOTICE
Avoid excessive force when opening the battery drawer in the locked
position. Do not force the battery drawer beyond its fully opened
position. Make sure to insert the battery correctly.
Please contact your hearing care professional if you suspect the
tamper-resistant effectiveness or locking ability is damaged.
Close the battery
door completely
and make sure it is
locked.
Use this small tool
provided by your
hearing care
professional.
Insert the tip of the
tool into the small
hole at the back of the
battery drawer.
1. Move it to the right
and hold it
2. Open the battery
drawer
To lock the battery
drawer
Tool to unlock the
battery drawer
Unlock the battery
drawer
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Direct Audio Input (DAI)
DAI allows your hearing aid to receive signals directly from external
sources such as TV, radio, music players, etc. The DAI adaptor
is mounted to your hearing aid and via a cable connected to an
external sound source.
For more information contact your hearing care professional.
Other options
Telecoil
Telecoil helps you hear better when using a
telephone with a built-in loop, or when you are in
buildings with teleloop systems such as theatres,
churches, or lecture rooms. This symbol or a
similar sign is shown wherever a teleloop has been
installed.
Autophone
The autophone can automatically activate a phone
program in the hearing aid, if you place a dedicated
magnet on your phone.
For more information, please contact your hearing care
professional.
IMPORTANT NOTICE
Only connect hearing aids with DAI to electrically powered devices that
comply with EN 60950-1, EN 60065 or equivalent safety standards.
The external signal source determines the safety of hearing aids with
DAI.
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Tinnitus
Tinnitus SoundSupport™ (optional)
Intended use of Tinnitus SoundSupport
Tinnitus SoundSupport is a tool intended to generate sounds to
provide temporary relief for patients suffering from tinnitus as part
of a tinnitus management program.
The target population is the adult population (over 18 years old).
Tinnitus SoundSupport is targeted to licensed hearing care
professionals (audiologists, hearing aid specialists, or
otolaryngologists) who are familiar with the evaluation and
treatment of tinnitus and hearing loss. Fitting of Tinnitus
SoundSupport must be done by a hearing care professional
participating in a tinnitus management program.
Guidelines for tinnitus sound generator users
These instructions contain information about Tinnitus
SoundSupport, which may have been enabled in your hearing aids
by your hearing care professional.
Tinnitus SoundSupport is a tinnitus management device intended
to generate sound of sufficient intensity and bandwidth to help
manage tinnitus.
Your hearing care professional will also be able to offer the
appropriate follow-up care. It is important to follow his/her advice
and directions regarding such care.
Prescription use only
Good health practice requires that a person reporting tinnitus have
a medical evaluation by a licensed ear physician before using a
sound generator. The purpose of such an evaluation is to ensure
that any medically treatable condition that may cause tinnitus is
identified and treated prior to using a sound generator.
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Sound options and volume adjustment
Tinnitus SoundSupport is programmed by your hearing care
professional to match your hearing loss and preferences for
tinnitus relief. It offers a number of different sound options.
Together with your hearing care professional, you can select
your preferred sound(s).
Tinnitus SoundSupport programs
Together with your hearing care professional, you can decide for
which programs you may want to have Tinnitus SoundSupport
activated.The sound generator can be activated in up to four
different programs.
Mute
If you are in a program for which Tinnitus SoundSupport is
activated, the mute functionality will mute only the environmental
sounds, and not the sound from Tinnitus SoundSupport. See
chapter: “Mute the hearing aid”.
Volume adjustments with Tinnitus SoundSupport
When you select a hearing aid program for which Tinnitus
SoundSupport is activated, your hearing care professional can only
set the push button on your hearing aid to work as a volume control
for the tinnitus relief sound.
Your hearing care professional will set the volume control for the
sound generator in one of two ways:
A) Change volume in each ear separately or
B) Change volume in both ears simultaneously.
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A) How to change Tinnitus SoundSupport volume in each ear
separately
To increase volume (on one hearing aid only), use a short press on
the upper part of the push button repeatedly until desired level is
reached.
To decrease volume (on one hearing aid only), use a short press on
the lower part of the push button repeatedly until desired level is
reached.
B) How to change Tinnitus SoundSupport volume in both ears
simultaneously
You can use one hearing aid to increase/decrease the sound in both
hearing aids. When changing the volume in one hearing aid, the
volume on the other hearing aid will follow.
To increase volume, use a short press on the upper part of the push
button repeatedly.
To decrease volume, use a short press on the lower part of the push
button repeatedly.
To be filled out by your hearing care professional.
Limitation on use time
Daily use
The volume levels of Tinnitus SoundSupport can be set to a level
which could lead to permanent hearing damage when used for
a prolonged period of time. Your hearing care professional will
advise you of the maximum amount of time per day you should use
Tinnitus SoundSupport. It should never be used at uncomfortable
levels.
See table “Tinnitus SoundSupport: Limitation on use” in section
”Your individual hearing aid settings” at the end of this booklet to
learn how many hours per day you can safely use the relief sound in
your hearing aids.
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Important information for hearing care
professionals about Tinnitus SoundSupport
Device description
Tinnitus SoundSupport is a module function that can be enabled in
the hearing aids by a hearing care professional.
Maximum wearing time
The wearing time of Tinnitus SoundSupport will decrease as you
increase the level above 80 dB(A) SPL. The fitting software will
automatically display a warning when the hearing aid exceeds
80 dB(A) SPL. See “Max wearing time indicator” next to the tinnitus
fitting graph in the fitting software.
The volume control is deactivated
By default, the volume control for the sound generator is
deactivated in the hearing aid. Risk of noise exposure increases
when the volume control is activated.
If the volume control is activated
A warning may be displayed if you activate the tinnitus volume
control in the “Buttons & Indicators” screen. This occurs if the relief
sound can be listened to at levels that may cause hearing damage.
The “Max wearing time” table in the fitting software displays the
number of hours the patient can safely use Tinnitus SoundSupport.
• Note the max wearing time for each program for which Tinnitus
SoundSupport is activated.
• Write those values in the table “Tinnitus SoundSupport:
Limitation on use”, found in the back of this booklet.
• Instruct your patient accordingly.
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If your hearing care professional has
activated the sound generator Tinnitus
SoundSupport, please pay attention to
the following warnings.
There are some potential concerns
associated with the use of any sound
generated by a tinnitus management
device. Among them are the potential
for worsening of tinnitus and/or a
possible change in hearing thresholds.
Should you experience or notice a
change in hearing or tinnitus, or any
dizziness, nausea, headaches, heart
palpitations or possible skin irritation at
the point of contact with the device, you
should immediately discontinue use of
the device and seek a consultation with
a medical, audiology, or other hearing
care professional.
As with any device, misuse of the sound
generator feature could present some
potentially harmful effects. Care should
be taken to prevent the unauthorised
use and to keep the device out of the
reach of children and pets.
Maximum wearing time
Always follow the maximum wearing
time per day of the Tinnitus SoundSupport advised by your hearing care
professional. Prolonged use may lead
to worsening of your tinnitus or of your
hearing loss.
Warnings related to Tinnitus
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You should familiarise yourself fully
with the following general warnings
before using your hearing aid for your
personal safety and to ensure correct
usage.
Please note that a hearing aid will not
restore normal hearing and will not
prevent or improve a hearing
impairment resulting from organic
conditions. Furthermore, note that in
most cases, infrequent use of a hearing
aid does not permit a user to attain its
full benefits.
Consult your hearing care professional if
you experience unexpected operations
or events with your hearing aid.
Usage of hearing aids
Hearing aids should be used only as
directed and adjusted by your hearing
care professional. Misuse can result in
sudden and permanent hearing loss.
Never allow others to wear your hearing
aid as incorrect usage could cause
permanent damage to their hearing.
Choking hazards & risk of swallowing
batteries and other small parts
Hearing aids, their parts, and batteries
should be kept out of reach of children
and anyone who might swallow these
items or otherwise cause injury to
themselves.
Batteries have occasionally been
mistaken for pills. Therefore, check your
medicine carefully before swallowing
any pills.
General warnings
Warnings
Most hearing aids can be supplied with
a tamper-resistant battery drawer upon
request. This is strongly recommended
for infants, small children, and people
with learning difficulties.
Children younger than 36 months must
always use a tamper-resistant battery
drawer. Please talk to your hearing care
professional about the availability of
this option.
If a battery or hearing aid is swallowed,
see a doctor immediately.
Battery use
Always use batteries recommended
by your hearing care professional.
Low quality batteries may leak and
cause bodily harm.
Never attempt to recharge your
batteries, and never dispose of batteries by burning them. There is a risk that
the batteries will explode.
Dysfunction
Be aware of the possibility that your
hearing aid may stop working without
notice. Keep this in mind when you
depend on warning sounds (e.g. when
you are in traffic). The hearing aids may
stop functioning, for instance if the
batteries have expired or if the tubing is
blocked by moisture or earwax.
Active implants
Caution must be taken with active
implants. In general, follow the guidelines recommended by manufacturers
of implantable defibrillators and
pacemakers regarding use with mobile
phones and magnets.
The Autophone magnet and MultiTool
(which has a built-in magnet) should
be kept a least 30 cm away from the
implant, e.g. do not carry it in a breast
pocket.
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If you have an active brain implant,
please contact the manufacturer of
your implantable device for information
about the risk of disturbance.
X-ray, CT, MR, PET scanning, and
electrotherapy
Remove your hearing aid before X-ray,
CT/MR/PET scanning, electrotherapy,
surgery, etc. as your hearing aid may
be damaged when exposed to strong
fields.
Heat and chemicals
The hearing aid must never be exposed
to extreme heat, e.g. left inside a parked
car in the sun.
The hearing aid must not be dried in
microwave ovens or other ovens.
The chemicals in cosmetics, hairspray,
perfume, aftershave lotion, sunscreen
lotion, and insect repellent can damage
the hearing aid. Always remove your
hearing aid before applying such products and allow time to dry before use.
Power instrument
Special care should be exercised when
selecting, fitting and using a hearing
aid when the maximum sound pressure
capability exceeds 132 dB SPL (IEC 711),
as there may be risk of impairing the remaining hearing of the hearing aid user.
General warnings
Possible side effects
Hearing aids and earpieces may cause
an accelerated accumulation of earwax.
The otherwise non-allergenic materials used in hearing aids may in rare
cases cause skin irritation or other side
effects.
Please consult a physician if these
conditions occur.
Interference
The hearing aid has been thoroughly
tested for interference, in accordance
with the most stringent international
standards. However, interference between the hearing aid and other devices
(e.g. some mobile telephones, citizens
band systems, shop alarm systems and
other devices) may occur. If this occurs,
increase the distance between the
hearing aid and the interfering device.
Use on aircraft
Your hearing aid have Bluetooth. On
board an aircraft, flight mode must be
activated, unless Bluetooth is permitted
by the flight personnel.
Connection to external equipment
The safety of the hearing aid when
connected to external equipment (via
auxiliary input cable, via USB cable, or
directly), is determined by the external
equipment. When connected to external
equipment plugged into a wall outlet,
this equipment must comply with
IEC-60065, IEC-60950 or equivalent
safety standards.
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Troubleshooting guide
More info
Symptom Possible causes Solutions
No sound
Dead battery Replace the battery
Clogged earpieces (dome, Grip Tip, mould or Micro mould)
Clean mould or Micro mould or replace wax filter
Consider to replace dome, or GripTip
Hearing aid microphone muted Unmute the hearing aid microphone
Intermittent or
reduced sound
Clogged sound outlet Clean mould or Micro mould, replace wax filter or change dome or GripTip
Moisture Wipe battery with a dry cloth
Dead battery Replace the battery
Squealing noise
Hearing aid earpiece inserted incorrectly Re-insert the earpiece
Earwax accumulated in ear canal Have ear canal examined by your doctor
Beeping/LED
blinking (only
optional for Opn)
If your hearing aid plays 8 beeps, 4 times consecutively, and
repeatedly blink red 4 times with small pauses, your hearing aid
needs a microphone service check
Red, long blink
Contact your hearing care professional
Pairing issue with
Apple device
Bluetooth connection failed
1) Unpair your hearing aids (Settings➝General➝Accessibility➝Hearing Devices➝Devices
➝Forget this device). 2) Turn Bluetooth off and on again. 3) Open and close hearing aid
battery drawer. 4) Re-pair hearing aids (see chapter: “Pair hearing aids with iPhone”)
Only one hearing aid paired
If none of the above solutions work, consult your hearing care professional.
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Water and dust resistant (IP68)
Your hearing aid is dust-tight and
protected against ingress of
water, which means it is designed
to be worn in all daily life situations.
Therefore, you do not have to worry
about sweat or getting wet in the
rain. Should your hearing aid come
into contact with water and stop
working, please follow these
guidelines:
1. Gently wipe off any water
2. Open the battery drawer, remove
the battery, and gently wipe off
any water in the battery drawer
3. Let the hearing aid dry with the
battery drawer left open for
approximately 30 minutes
4. Insert a new battery
IMPORTANT NOTICE
Do not wear your hearing aid while showering or participating in water
activities. Do not immerse your hearing aid in water or other liquids.
Conditions of use
Operating conditions
Temperature: +1°C to +40°C
Relative humidity: 5% to 93%, non-condensing
Storage and transport
conditions
Temperature and humidity shall not exceed
the below limits for extended periods during
transport and storage:
Temperature: -25°C to +60°C
Relative humidity: 5% to 93%, non-condensing
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International warranty
Your hearing aid is covered by an
international limited warranty issued
by the manufacturer for a period of
12 months from the date of delivery. This limited warranty covers
manufacturing and material defects
in the hearing aid itself, but not in
accessories such as batteries, tubing,
speakers, earpieces and filters, etc.
Problems resulting from improper or
incorrect handling or care, excessive
use, accidents, repairs made by an
unauthorised party, exposure to corrosive conditions, physical changes
in your ear, damage due to foreign
objects entering the device, or incorrect adjustments are NOT covered by
the limited warranty and may void it.
The above warranty does not affect
any legal rights that you might have
under applicable national legislation
governing sale of consumer goods.
Your hearing care professional may
have issued a warranty that goes
beyond the clauses of this limited
warranty. Please consult him/her for
further information.
If you need service
Take your hearing aid to your hearing
care professional, who may be able to
sort out minor problems and adjustments immediately.
Warranty
Certificate
Name of owner: __________________________________________________
Hearing care professional: __________________________________________
Hearing care professional’s address: __________________________________
Hearing care professional’s phone: ___________________________________
Purchase date: ___________________________________________________
Warranty period: _______________ Month: ___________________________
Model left: ____________________ Serial no.: _________________________
Model right: ___________________ Serial no.: _________________________
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Technical information
The hearing aid contains two radio
technologies, which are described
below:
The hearing aid contains a radio
transceiver using short-range
magnetic induction technology
working at 3.84 MHz. The magnetic
field strength of the transmitter is
very weak and is always below
-40 dBμA/m at a 10 metre distance.
The hearing aid also contains a radio
transceiver using Bluetooth Low
Energy (BLE) and a proprietary shortrange radio technology both working
at 2.4 GHz. The 2.4 GHz radio transmitter is weak and is always below
4 dBm EIRP in total radiated power.
The hearing aid complies with
international standards concerning
electromagnetic compatibility and
human exposure.
Due to the limited space available on
the hearing aid, relevant approval
markings can be found in this
document.
Additional information can be found
in the “Technical Data sheet” on
www.oticon.global
USA and Canada
The hearing aid contains a radio
module with the following
certification ID numbers:
FCC ID: U28AUBTEP
IC: 1350B-AUBTEP
The device complies with Part 15 of
the FCC Rules and with Industry
Canada’s licence-exempt RSSs.
Operation is subject to the following
two conditions:
1. This device may not cause harmful
interference.
2. This device must accept any
interference received, including
interference that may cause
undesired operation.
Changes or modifications not
expressly approved by the party
responsible for compliance could void
the user’s authority to operate the
equipment.
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The manufacturer declares that this
hearing aid is in compliance with the
essential requirements and other
relevant provisions of Directive
2014/53/EU.
Declaration of Conformity is
available from the manufacturer.
Manufactured by:
Denmark
Waste from electronic
equipment must be
handled according to
local regulations.
This Class B digital apparatus
complies with Canadian ICES-003.
Note: This equipment has been
tested and found to comply with
the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules.
These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency
energy and, if not installed and used
in accordance with the instructions,
may cause harmful interference to radio communications. However, there
is no guarantee that interference will
not occur in a particular installation.
If this equipment does cause harmful
interference to radio or television
reception, which can be determined
by turning the equipment off and on,
the user is encouraged to try to
correct the interference by one or
more of the following measures:
– Reorient or relocate the receiving
antenna.
– Increase the separation between
the equipment and receiver.
– Connect the equipment into an
outlet on a circuit different from
that to which the receiver is
connected.
– Consult the manufacturer or an
experienced radio/TV technician
for help.
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Description of symbols used in this booklet
Warnings
Text marked with a warning symbol must be read before using the device.
Manufacturer
The device is produced by the manufacturer whose name and address are stated
next to the symbol. Indicates the medical device manufacturer, as dened in EU
Directives 90/385/EEC, 93/42/EEC and 98/79/EC.
CE mark
The device complies with Medical Device Directive 93/42/EEC.
The four digits number indicates the identication of the notied body.
Electronic waste (WEEE)
Recycle hearing aids, accessories or batteries according to local regulations.
Hearing aid users can also return electronic waste to their hearing care
professional for disposal. Electronic equipment covered by Directive 2012/19/EU
on waste and electrical equipment (WEEE).
Regulatory Compliance Mark (RCM)
The device complies with electrical safety, EMC and radio spectrum requirements
for devices supplied to the Australian or New Zealand market.
IP code
Indicates the class of protections against harmful ingress of water and particulate
matter according to EN 60529:1991/A1:2002.
IP6X indicates total dust protection. IPX8 indicates the protection against the
eects of continuous immersion in water.
Bluetooth logo
Registered trademark of Bluetooth SIG, Inc. where any use of such requires a
license.
Made for Apple badges
Indicates that the device is compatible with iPhone, iPad and iPod touch.
Description of symbols used on the regulatory packaging label
Keep dry
Indicates a medical device that needs to be protected from moisture.
Caution symbol
Consult instructions for use for warnings and cautions.
Catalogue number
Indicates the manufacturer’s catalogue number so that the medical device
can be identied.
Serial number
Indicates the manufacturer’s serial number so that a specic medical
device can be identied.
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Your individual hearing aid settings
To be filled out by your hearing care professional.
Tinnitus SoundSupport: Limitation on use
No limitation on use
Program Start-up volume (Tinnitus) Max volume (Tinnitus)
1 Max _______ hours per day Max _______ hours per day
2 Max _______ hours per day Max _______ hours per day
3 Max _______ hours per day Max _______ hours per day
4 Max _______ hours per day Max _______ hours per day
187195UK / 2018.04.24
Settings overview for your hearing aid
Left Right
Yes No
Volume control
Yes No
Yes No
Program shift
Yes No
Yes No
Mute
Yes No
Yes No
Tinnitus SoundSupport
Yes No
Volume control indicators
On Off
Beeps at min/max volume
On Off
On Off
Clicks when changing volume
On Off
On Off
Beeps at preferred volume
On Off
Battery indicators
On Off
Low battery warning
On Off
187195UK / 2018.04.24
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