oticon Alta IIC, Alta CIC, Alta ITC, Alta HS, Alta FS Instruction Manual

INSTRUCTIONS FOR USE IIC-CIC-ITC-HS-FS

Thank you

Thank you for choosing our product as your means to better hearing. To support your
eorts, we have put great care and attention into making sure that your new hearing
instrument is of the highest quality and it is easy to use and maintain.

We recommend that you read this manual carefully to achieve the full benet of your new
hearing instrument.

To meet your needs, various functions may be congured to your hearing instrument.
The actual conguration of your instrument is marked (ticked o) by your Hearing Care
Professional in relevant sections of this manual. Please also refer to the last page for a
complete overview of all functions congured to your hearing instrument(s).

The hearing instrument amplication is uniquely adjusted and optimised to your personal
hearing capabilities using the prescription provided by your Hearing Care Professional.

If you have any questions on the use or maintenance of the hearing instrument, please
contact your Hearing Care Professional.

Indications for Use

The hearing instrument is intended to amplify and transmit sound to the ear and thereby
compensate for mild to severe impaired hearing.

IMPORTANT NOTICE

Please familiarise yourself with the entire content of this booklet before using your
hearing instrument. It contains instructions and important information about the use
and handling of your hearing instrument and batteries.

CAUTION

Hearing instruments can be tted to powerful output levels. Never allow others to
wear your hearing instrument as incorrect usage could cause permanent damage to
their hearing.

Continues on next page

View of size 10 battery instruments (IIC, CIC, ITC) 7a
View of size 312 battery instruments (ITC, HS, FS) 7b
View of size 13 battery instruments (HS, FS) 7c
Warnings 9
Activating the hearing instrument for the rst time 18
Turning your instrument ON and OFF 19
Replacing the battery 20
Right/Left indicator 22
Inserting your hearing instrument 23
Inserting a small instrument (IIC and CIC) 24
Removing your hearing instruments 26
Independent program control with push-button 27
Right ↔ Left program control with push-button 28
Right ↔ Left volume control with push-button 29
Right ↔ Left program and volume control with push-button 30
Right ↔ Left program and volume control with push-button and volume wheel 32

Contents

Volume control by wheel 34
Telecoil (optional) 37
Autophone (optional) 38
Caring for your hearing instrument 40
Cleaning your hearing instrument 42
Replacing ProWax sound outlet lter 44
Replacing T-Cap microphone lter (Instruments with size 10 batteries) 46
Replacing O-Cap microphone lter (Instruments with size 312 and 13 batteries) 48
Avoiding heat, humidity and chemicals 50
Eight easy steps to better hearing 51
Common problems and their solutions 56
International warranty 58
Warranty certicate 59
Cell phone 60
Wireless accessories 62
Technical information 63
Settings overview for your hearing instrument 66

7a

View of size 10 battery instruments (IIC, CIC, ITC)

Microphone inlet with

T-Cap microphone lter

Battery door

with nail grip

Pull-out string

Pull-out string

Right/left and

up-indicator

Ventilation canal

Sound outlet with

wax lter (ProWax)

Ventilation canal

Push-button

(optional)

IIC = Invisible-In-the-Canal
CIC = Completely-In-the-Canal
ITC = In-The-Canal

IMPORTANT NOTICE

Open the battery door fully to allow air to circulate whenever you are not using your
hearing instrument, particularly overnight.

7b

View of size 312 battery instruments (ITC, HS, FS)

Battery door

with nail grip

Ventilation canal

Ventilation canal

Push-button

(optional)

Push-button

(optional)

1 or 2 microphone

inlets with O-Cap
microphone lter

Sound outlet with

wax lter (ProWax)

Volume wheel

(optional)

ITC = In-The-Canal
HS = Half-Shell
FS = Full-Shell

IMPORTANT NOTICE

Open the battery door fully to allow air to circulate whenever you are not using your
hearing instrument, particularly overnight.

7c

View of size 13 battery instruments (HS, FS)

1 or 2 microphone

inlets with O-Cap
microphone lter

Push-button

(optional)

Volume wheel

(optional)

Ventilation

opening

Sound outlet with

wax lter (ProWax)

Ventilation

opening

Push-button

(optional)

HS = Half-Shell
FS = Full-Shell

IMPORTANT NOTICE

Open the battery door fully to allow air to circulate whenever you are not using your
hearing instrument, particularly overnight.

9

You should familiarize yourself fully with the following general warnings and the entire
content of this booklet before using your hearing instrument.

Use of hearing instruments

• Hearing instruments should be used only as directed and adjusted by your Hearing
Care Professional. Misuse can result in sudden and permanent hearing loss.

• Never allow others to wear your hearing instrument, as incorrect usage could cause
permanent damage to their hearing.

Choking Hazards

• Hearing instruments, their parts and batteries are not toys and should be kept out of
reach of children and anyone who might swallow these items or otherwise cause injury
to themselves.

• Never replace the battery or adjust the controls of the hearing instrument in front of
infants, small children or people with learning diculties.

• Discard batteries carefully in a place where infants, small children or people with
learning diculties cannot reach them.

Warnings

10

• Batteries have occasionally been mistaken for pills. Therefore check your medicine
carefully before swallowing any pills.

• Never put your hearing instrument or batteries in your mouth for any reason, as they
are slippery and could be swallowed by accident.

• Most hearing instruments can be supplied with a tamper-resistant battery door upon
request. This is strongly recommended for infants, small children, and people with
learning diculties.

If a battery or hearing instrument is swallowed, see a doctor immediately and contact
the national Poison Center at 1-800-222-1222 or the National Battery Ingestion Hotline
at 1-202-625-3333.

Battery use

• Always use batteries recommended by your Hearing Care Professional. Batteries of low
quality may leak and cause bodily harm.

• Never attempt to recharge your batteries. They may explode and cause serious injury.

• Never dispose of batteries by burning them. There is a risk that they will explode and

cause serious injury.

Warnings

11

Dysfunction in hearing instruments

• Hearing instruments may stop functioning, for instance if the batteries have expired
or if the sound outlet is blocked by moisture or ear wax. You should be aware of this
possibility, in particular when you are in trac or otherwise dependent on warning
sounds.

Active Implants

Caution must be taken with active implants. General advice is to follow the guidelines as
recommended by manufacturers of implantable debrillators and pacemakers regarding
use with mobile phones:

• If you wear an active implant, then keep the hearing instrument more than 15 cm away
from the implant e.g., do not carry them in a breast pocket.

• If you have an active brain implant, please contact the manufacturer of your
implantable device for information about the risk of disturbance.

• The MultiTool has a built-in magnet. If you have an implantable device, such as a
pacemaker or debrillator, the MultiTool should not be carried in a breast pocket
or near the chest.

Warnings

12

Explosives

• The power source in your hearing instrument has insucient energy to cause re in
normal conditions of use. The hearing instrument has not been tested for compliance
with international standards concerning explosive atmospheres. It is recommended
not to use your hearing instrument in areas where there is a danger of explosions.

X-ray, CT, MR, PET scanning and electrotherapy

• Remove your hearing instrument during X-ray, CT / MR / PET scanning electrotherapy or
surgery, as your hearing instrument may be damaged when exposed to strong elds.

Power instrument

• Special care should be exercised in selecting, tting and using a hearing instrument
where maximum sound pressure capability exceeds 132 dB SPL (IEC 711), as there may
be a risk of impairing the remaining hearing of the hearing instrument user.

Possible side eects

• Hearing instruments may cause an accelerated accumulation of ear wax.

Warnings

• The otherwise non-allergenic materials used in hearing instruments may, in rare cases,
cause a skin irritation or another unusual condition.

Please see a doctor if these conditions occur.

Interference

• Your hearing instrument has been thoroughly tested for interference, according to
the most stringent international standards. However, interference with your hearing
instrument and other devices may occur, for example with some mobile phones,
citizens band devices and shop alarm systems. If this occurs, increase the distance
between the hearing instrument and the device.

Wax lter

• If the instrument sound outlet is equipped with a ProWax lter, follow the directions
specied in the section “Replacing ProWax lter”.

• Always use the same type of wax lter like that which was originally supplied with
the instrument.

If you are in any doubt about the use or replacement of wax lters, contact your Hearing
Care Professional.

Warnings

14

Warnings

Warning to hearing instrument dispensers

A hearing instrument dispenser should advise a prospective hearing instrument user
to consult immediately with a licensed physician (preferably an ear specialist) before
dispensing a hearing instrument if the hearing instrument dispenser determines through
inquiry, actual observation, or review of any other available information concerning the
prospective user, that the prospective user has any of the following conditions:

(i) Visible congenital or traumatic deformity of the ear.
(ii) History of active drainage from the ear within the previous 90 days.
(iii) History of sudden or rapidly progressive hearing loss within the previous 90 days.
(iv) Acute or chronic dizziness.
(v) Unilateral hearing loss of sudden or recent onset within the previous 90 days.
(vi) Audiometric air-bone gap equal to or greater than 15 decibels at 500 Hertz (Hz),
1,000 Hz, and 2,000 Hz.
(vii) Visible evidence of signicant cerumen accumulation or a foreign body in the
ear canal.
(viii) Pain or discomfort in the ear.

15

Warnings

Special care should be exercised in selecting and tting a hearing instrument whose
maximum sound pressure capability exceeds 132 dB SPL as there may be risk of impairing
the remaining hearing of the hearing instrument user.

Important notice for prospective hearing instrument users

• Good health practice requires that a person with a hearing loss have a medical
evaluation by a licensed physician (preferably a physician who specializes in diseases
of the ear) before purchasing a hearing instrument. Licensed physicians who
specialize in diseases of the ear are often referred to as Otolaryngologists, Otologists
or Otorhinolaryngologists. The purpose of medical evaluation is to ensure that all
medically treatable conditions that may aect hearing are identied and treated before
the hearing instrument is purchased. Following the medical evaluation, the physician
will give you a written statement that states that your hearing loss has been medically
evaluated and that you may be considered a candidate for a hearing instrument.
The physician will refer you to an audiologist or a hearing instrument dispenser, as
appropriate, for a hearing instrument evaluation.

16

Warnings

• The audiologist or hearing instrument dispenser will conduct a hearing instrument
evaluation to assess your ability to hear with and without a hearing instrument.
The hearing instrument evaluation will enable the audiologist or dispenser to select
and t a hearing instrument to your individual needs. If you have reservations about
your ability to adapt to amplication, you should inquire about the availability of a
trial, rental or purchase-option program. Many hearing instrument dispensers now
oer programs that permit you to wear a hearing instrument for a period of time
for a nominal fee, after which you may decide if you want to purchase the hearing
instrument. Federal law limits the sale of hearing instruments to those individuals
who have obtained a medical evaluation from a licensed physician.

• Federal law permits a fully informed adult to sign a waiver statement declining the
medical evaluation for religious or personal beliefs that preclude consultation with a
physician. The exercise of such a waiver is not in your best health interest and its use
is strongly discouraged. A hearing instrument will not restore normal hearing and will
not prevent or improve a hearing impairment resulting from organic conditions.
A hearing instrument is only part of hearing rehabilitation and may need to be
supplemented by auditory training and lip reading.

17

Warnings

Children with hearing loss

In addition to seeing a physician for medical evaluation, a child with a hearing loss should
be directed to an audiologist for evaluation and rehabilitation, since hearing loss may
cause problems in language development and educational and social growth of a child.
An audiologist is qualied by training and experience to assist in the evaluation and
rehabilitation of a child with a hearing loss. If the user is an infant, small child, or person
of mental incapacity, it is recommended that the hearing instrument be modied with a
tamper-resistant battery compartment.

18

Activating the hearing instrument for the rst time

A hearing instrument is a miniature electronic device that runs on special batteries.
To activate the hearing instrument, you must insert a new battery in the battery drawer.

The hearing instrument will start up when the battery door is closed. It will take a few
seconds until sound is produced. A jingle is played while the start-up process is running.
This indicates that the battery is working and the instrument is operating.

You may insert the hearing instrument immediately upon closing the battery door.

If the hearing instrument is held in the hand while activated, it may produce a whistling
sound. This will stop when properly tted in the ear.

19

Turning your instrument ON and OFF

The instrument do not have a power button, it is turned on and o by opening and closing
the battery door.

Turn ON your hearing instrument by fully closing the battery door with the battery in
place. When the battery door is closed the instrument will start up by playing a jingle.

Turn OFF your hearing instrument by opening the battery door with your nger nail.

To preserve the battery, make sure your hearing instrument is switched o when you are
not wearing it.

IMPORTANT NOTICE

Open the battery door fully to allow air
to circulate whenever you are not using
your hearing instrument, particularly
overnight or for longer periods of time.

OFF

ON

20

Replacing the battery

The correct battery size depends on the instrument type. Please nd the battery size in
the instrument overview in the rst section of this document.

A worn out battery should be removed immediately and disposed of according to local
regulations.

You will hear 2 beeps when it is time to replace the battery. This pre-warning will be
repeated in moderate intervals until the battery runs out. If the battery runs out the
instrument turns o. When that happens, 4 beeps are played to indicate that the
instrument is no longer operating.

Any moisture on the battery surface should be wiped o before use.

The magnet at the end of the MultiTool may be useful in
terms of helping you with the handling of the batteries.

MultiTool

21

1. Fully open the battery
door. Remove the old
battery.

2. Remove the sticky label,
from the new battery.

3. Place the new battery in
the battery drawer. Ensure
that the + marking faces
the + on the battery door.

4. Close the battery door.

5. When the battery door is
closed, the instrument will
play a jingle. It might take
a few seconds before the
battery works.

To replace the battery, follow these instructions:

22

Right/Left indicator

Hearing instruments are tted to the uniqueness of each ear, which means if you have
two instruments then your left hearing instrument is shaped and programmed dierently
from your right. That is why it is important to distinguish between the left hearing
instrument and the right.

In order to easily identify whether it is the left or right ear instrument, color indicators can
be applied.

A RED shell, text or dot identies the RIGHT instrument.
A BLUE shell, text or dot identies the LEFT instrument.

Dot (up-indicator)

Text

23

Inserting your hearing instrument

1. Hold the instrument so that the colored dot (up­indicator) faces upwards. Place the tip of the
hearing instrument in your ear canal.

2. Gently pull your ear back and push the hearing
instrument into the ear canal, twisting slightly if
necessary, following the natural contour of the ear
canal.

IMPORTANT NOTICE

DO NOT use the battery door as a handle to
insert or remove your instrument. It is not
designed for this purpose.

1

2

24

Inserting a small instrument (IIC and CIC)

1. Hold the hearing instrument by the pull-out string and place the tip of the instrument
into your ear canal. The colored dot on the shell should face upwards.

2. Gently pull your ear back and push the hearing instrument into the ear canal.

3. Use the tip of your nger to gently push the instrument.

4. Continue to push gently until the hearing instrument is fully seated in the ear canal.

25

4

1 2

3

26

Removing your hearing instruments

1. Hold the hearing instrument by the pull-out string (if available).

2. Gently pull the instrument from the ear canal.

3. It may be helpful to gently pull your ear back, as was done when inserting the
instrument.

IMPORTANT NOTICE

DO NOT use the battery door as a handle to insert or remove your instruments. It is not
designed for this purpose.

27

Independent program control with push-button

The listening programs available in your hearing instruments are congured by your
Hearing Care Professional. When the hearing instruments are turned on, they start up in
program 1.

Press the push-button briey to change program. Your hearing instrument will beep.
The number of beeps indicates which program you are using (1 beep = program 1).

Change program
in right instrument

Change program

in left instrument

Push-button

28

The listening programs available in your hearing instruments are congured by your
Hearing Care Professional. When the hearing instruments are turned on, they start up in
program 1.

Press the push-button briey to change program. Both instruments will change program
and beep. The number of beeps indicates which program you are using (1 beep = program

1).

Right ↔ Left program control with push-button

Next program
in sequence

Previous program

in sequence

Push-button

29

Right ↔ Left volume control with push-button

When the hearing instruments are turned on, they start up at a preferred volume level.

Press the push-button briey to adjust the listening volume. Both instruments will
change volume and make a ‘click’ sound to give you an impression of volume level.
A double-beep indicates that you have reached the preferred volume level.

Note: Volume indications in your instruments may dier. See last page.

Volume upVolume down

Push-button

30

Right ↔ Left program and volume control
with push-button

When the hearing instruments are turned on, they start up in program 1 and at a
preferred volume level.

Brief press: Volume (+)
2 sec. press: Program (+)

Brief press: Volume (–)

2 sec. press: Program (–)

Push-button

31

Press and hold the push-button for about 2 seconds to change program. Both instruments
will change program and beep. The number of beeps indicates which program you are
using (1 beep = program 1).

Press the push-button briey to adjust the listening volume. Both instruments will
change volume and make a ‘click’ sound to give you an impression of volume level.

A double-beep indicates that you have reached the preferred volume level.

Note: Volume indications in your instruments may dier. See last page.

32

Right ↔ Left program and volume control
with push-button and volume wheel

When the hearing instruments are turned on, they start up in program 1 and at a
preferred volume level.

Press the push-button briey to change program. Both instruments will change program
and beep. The number of beeps indicates which program you are using (1 beep = program

1).

The volume wheel can be operated with the tip of a nger and can be rotated both ways.

When adjusting the volume level, the instrument will make a ‘click’ sound to give you an
impression of volume level.

A double-beep indicates that you have reached the preferred volume level.

Note: Volume indications in your instruments may dier. See last page.

33

Change volume Change program

Volume wheel

Note: The push-button and volume wheel may be located in the opposite ears.

Push-button

Independent

Right ↔ Left

34

Volume control by wheel

When the hearing instrument is turned on, it starts up at a preferred volume level.
The volume wheel can be operated with the tip of a nger and can be rotated innitely
both ways.

When adjusting the volume level, the instrument will make a ‘click’ sound to give you an
impression of volume level.

A double-beep indicates that you have reached the preferred volume level.

You can have either a independent or a Right ↔ Left volume wheel.

Independent: The volume of the right and left instruments are controlled independently.
Right ↔ Left: Both instruments will change volume.

Note: Volume indications in your instruments may dier. See last page.

35

Volume

Volume wheel

(–)

(+)

37

Telecoil (optional)

Your hearing instrument may have a telecoil.

The telecoil is a receiver for audio signals transmitted from an inductive loop installation.
The telecoil is meant for telephone* conversations and for loop systems in places such as
theatres churches or lecture rooms.

The telecoil is activated by the push-button. When activated, you will hear a certain
number of beeps corresponding to the telecoil program.

See the “Hearing programs description” on last page for where the telecoil program is
placed.

This logo incorporates the universal symbol for hearing assistance, the “T”
signies an available telecoil compatible system.

* Requires a telephone with built-in tele loop. Tele loop is a common standard for assisted

listening and transmits the audio to the telecoil in the hearing instrument.

38

Autophone (optional)

The hearing instrument may have a built-in autophone func tionality. When the hearing
instrument is close to a telephone receiver, the autophone will activate a phone program.
When the phone program is activated you will hear a number of beeps.

When you end your telephone conversation, the hearing instrument will automatically
return to the previous program.

Not all telephones can activate the autophone. The
telephone receiver must have a special magnet tted. Please
follow the separate instructions for mounting the magnet,
which is available from your Hearing Care Professional.

39

WARNING

If you use an autophone magnet:

• Keep magnets out of reach of children and pets. If a magnet is swallowed, see a
doctor immediately.

• Do not wear the magnet in a breast pocket and always keep it 30 cm away from
active implantable devices such as pacemakers, debrillators, etc. Preferably, use
the telephone with magnet on the opposite side to a pacemaker or other active
implants.

• Keep the magnet 30cm away from credit cards and other magnetically-sensitive
devices.

40

Caring for your hearing instrument

Your ear canal produces ear wax (cerumen) which may clog up the ventilation canals, the
microphone inlets and the sound outlet. If the microphone inlets or the sound outlet are
clogged by dust or dirt, this will aect the performance of the instrument.

When handling a hearing instrument, keep it over a soft surface to avoid damage if you
drop it.

Before going to bed:

• Make sure that there is no ear wax in any of the instrument openings since it may
reduce the hearing instrument’s eciency.

• Open the battery door to allow air to circulate.

IMPORTANT NOTICE

The hearing instrument itself must never be washed or immersed in water or other
liquids.

41

A range of dedicated cleaning tools is made for cleaning the instrument. These should be
used to ensure the best care and performance of your hearing instrument.

The MultiTool contains a brush and a wire loop for cleaning wax from the hearing
instrument.

Replace the MultiTool brush when necessary. Brushes can be purchased from your
Hearing Care Professional.

MagnetWire loop

MultiTool

Brush

42

Cleaning your hearing instrument

• Clean away any traces of wax from around the ventilation canals, microphone inlets and
sound outlet with the MultiTool brush. Hardened sediments can be removed with the
wire loop in the MultiTool. If the microphone inlets or the sound outlet are clogged by
dust or dirt, this will aect the performance of the instrument.

• Clean the ventilation canal by pressing the brush through the hole while twisting it
slightly.

Cleaning the

ventilation canal

Cleaning the

microphone inlet

43

• If the ventilation canal is very small a special tool may be required in order to clean it.
Your Hearing Care Professional can advise.

• Use the cloth to wipe the surface of the instrument clean.

• If the white wax lter (ProWax: see page 40) placed in the sound outlet seems lled up

and blocked by ear wax, it must be replaced.

• If the microphone wax lter (O-Cap or T-Cap: see page 7a, 7b or 7c) seems lled up
and blocked by ear wax, it must be replaced (T-Cap: see page 42, O-Cap: see page 44).

Ventilation cleaning
tool for small canals

44

Replacing ProWax sound outlet lter

1. Remove the tool from the shell. The tool has two arms, one for removal of the ProWax
(A) and one with the new ProWax (B).

2. Push the empty removal arm into the existing ProWax lter.

3. Remove the tool and the used lter. If the lter does not come out with a straight pull,
try to tilt the tool a bit when pulling it out.

4. Using the other arm, insert the new ProWax lter into the outlet.

5. Remove the tool so that it leaves the new ProWax lter in the instrument.

6. Throw out the used tool.

7. It is advised to change the wax stop at least every 2 week for maximum performance.

45

4

1 2 3

5 6

B

A

46

1. Remove the tool from its packaging. The tool has two ends, one for removal of the
T-Cap (A) and one with the new T-Cap (B).

2. Using the removal end, push it under the top edge of the used T-Cap.

3. Lift the used T-Cap up and out.

4. Using the other end of the tool, insert the new T-Cap into the inlet and slightly twist
the tool so that the new T-Cap is free.

5. Throw out the tool.

Replacing T-Cap microphone lter
(Instruments with size 10 batteries)

2 1

T_Cab_TOOL

47

A

B

T-Cap

Handle

4

1 2

3 5

48

Replacing O-Cap microphone lter
(Instruments with size 312 and 13 batteries)

1. Remove the tool from its packaging. The tool has two ends, one for removal of the
O-Cap (A) and one with the new O-Cap (B).

2. Push the removal end of the tool into the used O-Cap lter.

3. Pull the used O-Cap out with the tool.

4. Using the other end of the tool (1), push the new O-Cap into the inlet (2).

5. Remove the tool leaving the O-Cap in place (1). Throw out the handle (2).

If your instrument have two microphone inlets, follow the same procedure to replace also
the second O-Cap lter.

A

2

1

1

2

49

B

O-Cap

Handle

4

1 2

3 5

50

Avoiding heat, humidity and chemicals

Your hearing instrument must never be exposed to extreme heat e.g., left inside a parked
car in the sun. They must never be exposed to a lot of moisture e.g., steam baths, showers
or heavy rain, nor must they be dried in microwave ovens or other ovens.

Wipe the batteries carefully with a dry cloth if moisture is present as it may aect their
performance. Using an anti-humidity kit can help to avoid these problems. This may even
extend the life of your hearing instrument. Consult your Hearing Care Professional for
further advice.

The chemicals in cosmetics, hairspray, perfume, aftershave lotion, suntan lotion and
insect repellent can damage your hearing instrument. You should always remove your
hearing instrument before applying such products and allow time for the product to dry
before reinserting your hearing instrument.

If you use lotion, ensure that you dry your hands before handling your hearing
instrument.

51

Eight easy steps to better hearing

It takes time to adjust to a new hearing instrument. How long this adjustment takes
diers from person to person. It will depend on a number of factors, such as whether you
have had a hearing instrument before and the degree of your hearing loss.

1. In the quiet of your home

Try to get accustomed to all the new sounds. Listen to the many background sounds and
try to identify each one. Bear in mind that some sounds will seem dierent from what
you are used to. You may have to learn to identify them again. Note that in time you will
get used to the sounds in your environment – if not please contact your Hearing Care
Professional.

If using the hearing instrument makes you tired, take it o for a little while and have a
rest. Gradually, you will begin to be able to listen for longer periods of time. Soon, you will
be able to wear your hearing instrument comfortably all day long.

52

2. Conversation with another person

Sit with someone else in a quiet room. Face each other so you can read facial expressions
easily. You may experience new speech sounds, which can seem a little disturbing in the
beginning. However, after the brain has adapted to the new speech sounds, you should
hear speech more clearly.

3. Listen to the radio or TV

When listening to the TV or the radio, start out by listening to news commentators since
they usually speak clearly, then try other TV programmes.

If you nd it dicult to listen to the TV or radio, ask your Hearing Care Professional for
more information regarding the ConnectLine system* and other available accessories.

4. In group conversations

Group situations are usually accompanied by a greater degree of background noise,
and are, therefore, naturally more dicult to cope with. In such situations, focus your
attention on the person you want to hear. If you miss a word, ask the speaker to repeat.

53

5. Telecoil use in church, theatre, or cinema

An increasing number of churches, theatres and public buildings often have loop systems
installed. These systems send out wireless sound to be received by the telecoil in your
hearing instrument. Typically, a sign will let you know whether the place has a loop
system. Ask your Hearing Care Professional for details.

6. Using the telephone

When using the telephone, tilt the receiver edge lightly on your cheek­bone and position the phone slightly over the ear, close to the hearing
instrument’s microphone. The sound then ows directly into the
hearing instrument’s microphone inlet. This way, the hearing
instrument will not whistle and you ensure that you have best
conditions to understand the conversation. When you have
the receiver in this position, remember to speak directly into
the microphone on the telephone in order to ensure good
understanding on the other “end of the line”.

54

If you nd it dicult to use the telephone, ask your Hearing Care Professional for more
information regarding the ConnectLine system* and other available accessories.
If your hearing instrument has a telecoil (and your telephone has a built-in tele loop) you
can switch into telecoil program in order to improve the sound reception further.

Remember that the telecoil in hearing instrument may pick up disturbing signals from
electronic devices, such as a fax machines, computers, televisions or similar. Make sure
that the hearing instrument has a distance of 2–3 metres to such devices when using the
telecoil program.

7. Wireless and mobile phones

Your hearing instrument is designed to comply with the most stringent Standards of
International Electromagnetic Compatibility. However not all mobile phones are hearing
instrument-compatible. The varying degree of disturbance can be due to the nature of
your particular mobile phone.

If you nd it dicult to obtain a good result while using your mobile phone, ask your
Hearing Care Professional for more information regarding the ConnectLine system*
and other available accessories.

55

8. Use your hearing instrument all day long

The best way to ensure better hearing is to practice listening until you can wear your
hearing instrument comfortably all day. In most cases, you will not get the full benet of
the hearing instrument if you use it infrequently.

Your hearing instrument will not restore normal hearing. Nor will it prevent or improve
a hearing impairment resulting from a physiological condition. What it will give you,
however, is help towards making better use of the hearing ability that you have. If you
have two hearing instruments, always wear both.

*Not available for all hearing instruments.

56

If none of the above solutions solves the problem, ask your Hearing Care Professional for
assistance.

Symptom Possible causes Solutions

No sound

Worn-out battery

Clogged sound outlet Clean sound outlet or replace ProWax pg. 38, 39, 41 - 42

Clogged microphone inlet Clean microphone inlet or replace lter (T-Cap or O-Cap) pg. 39, 40, 43 - 46

Intermittent or
reduced sound

Clogged sound outlet

Moisture Wipe battery and instrument with dry cloth pg. 47

Worn-out battery Replace the battery pg. 17 - 18

Squealing noise

Hearing instrument not inserted properly

Ear wax accumulated in ear canal Have ear canal examined by your doctor

Common problems and their solutions

57

Replace the battery pg. 18 - 19

Clean sound outlet or replace ProWax pg. 38, 39, 41 - 42

Reinsert the hearing instrument pg. 20 - 22

58

International warranty

Your hearing instrument is covered by a limited warranty issued by the manufacturer
for a period of 12 months from the date of delivery. This limited warranty covers
manufacturing and material defects in the hearing instrument itself, but not accessories
such as batteries, tubing, ear wax lters, etc.

Problems arising from improper handling or care, excessive use, accidents, repairs made
by an unauthorised party, exposure to corrosive conditions, physical changes in your ear,
damage due to foreign objects entering the device, or incorrect adjustments, are NOT
covered by the limited warranty and may void it.

The above warranty does not aect any legal rights that you might have under applicable
national legis lation governing sale of consumer goods. Your Hearing Care Professional
may have issued a warranty that goes beyond the clauses of this limited warranty. Please
consult him/her for further information.

If you need service

Take your hearing instrument to your Hearing Care Profes sional, who may well be able to
sort out minor problems and adjustments on the spot.

59

Warranty certicate

Name of owner:

Dispenser:

Dispenser address:

Dispenser phone:

Purchase date:

Warranty period: Month:

Left model: Serial no.:

Right model: Serial no.:

Battery size:

60

Cell phone

Some hearing aid users have reported a buzzing sound in their hearing aids when they
are using mobile phones, indicating that the mobile phone and hearing aid may not be
compatible.

According to the ANSI C63.19 standard (ANSI C63.19-2007 American National Standard
Methods of Measurement of Compatibility Between Wireless Communications Devices
and Hearing Aids), the compatibility of a particular hearing aid and mobile phone can
be predicted by adding the rating for the hearing aid immunity to the rating for the
mobile phone emissions. For example, the sum of a hearing aid rating of 2 (M2/T2) and a
telephone rating of 3 (M3/T3) would result in a combined rating of 5. Any combined rating
that equals at least 5 would provide “normal use”; a combined rating of 6 or greater would
indicate “excellent performance”.

61

IMPORTANT NOTICE

The performance of individual hearing instruments may vary with individual mobile
phones. Therefore, please try this hearing instrument with your mobile phone or, if
you are purchasing a new phone, be sure to try it with your hearing instrument prior to
purchasing it. For additional guidance, please ask your mobile phone provider for the
booklet entitled “Hearing Aid Compatibility with Digital Wireless Cell Phones.”

The immunity of this hearing instrument depends on the hearing loss level, see the table
below.

Hearing loss

75 - 90 91 - 100

M3/T3 M4/T3

The equipment performance measurements, categories and system classications are
based upon the best information available but cannot guarantee that all users will be
satised.

62

Wireless accessories

As an enhancement to your wireless hearing instrument a range of devices can be
connected.

ConnectLine

The ConnectLine products can connect your hearing instrument to a number of media and
sound sources. This will allow you to receive audio signals from TV, phones, music players,
PC, or an external microphone wireless through your hearing instrument.

Remote Control

The Remote Control oers an opportunity to change program or adjust the volume in your
hearing instruments.

For detailed information on the ConnectLine and the Remote Control ask your Hearing
Care Professional or visit www.oticon.com

63

Technical information

The hearing instrument contains a radio transmitter (not applicable to non-wireless
instruments) using short range magnetic induction technology working at 3.84 MHz.

The magnetic eld strength of the transmitter is < -42 dBμA/m @ 10m.

The emission power from the radio system is well below international emission limits
for Human Exposure. For comparison, the radiation of the hearing instrument is lower
than unintended electromagnetic radiation from, for example, halogen lamps, computer
monitors, dishwashers, etc. The hearing instrument complies with international
standards concerning Electromagnetic Compatibility.

Due to the limited size available on the instrument all relevant approval markings are
found within this document.

64

IIC, CIC & MIC wireless instruments contains a modul with:

FCC ID: U28FU2CICWL
IC: 1350B-FU2CICWL

ITC, HS & FS wireless instruments contains a modul with:

FCC ID: U28FU2ITE
IC: 1350B-FU2ITE

The device complies with Part 15 of the FCC rules and RSS-210 of Industry Canada.

Operation is subject to the following two conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference received, including interference that may
cause undesired operation.

Changes or modications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.

65

Oticon declares that this hearing instrument complies with the essential requirements
and other relevant provisions of Directive 1999/5/EC.

Declaration of conformity is available at:

Oticon A/S
Kongebakken 9
DK-2765 Smørum
Denmark
www.oticon.com

N1175

0543 0682

Waste from electronic
equipment must be
handled according to
local regulations.

66

Settings overview for your hearing instrument

Hearing instrument

Left Right

n

Yes

n

No

Volume control

n

Yes

n

No

n

Yes

n

No

Program shift

n

Yes

n

No

n

Yes

n

No

Mute

n

Yes

n

No

Volume control indicators

n

On

n

O

Beeps at min /max volume

n

On

n

O

n

On

n

O

Clicks when changing volume

n

On

n

O

n

On

n

O

Beeps at preferred volume

n

On

n

O

Battery indicators

n

On

n

O

Low battery warning

n

On

n

O

67

Hearing program description

Program

No.

1

2

3

4

TECHNICAL DATA IIC-CIC-ITC-HS-FS

Custom 75

(only IIC)

Custom 75

0 dB SPL ref. 20 mPa

Peak OSPL90

109 dB SPL 109 dB SPL

HF Average OSPL90

103 dB SPL 105 dB SPL

Peak Full-on Gain

35 dB 38 dB

HF Average Full-on Gain

34 dB 35 dB

Reference Test Gain

– 27 dB

Frequency Range

100-8500 Hz 100-8500 Hz

Total Harmonic Distortion 500 Hz

2% <2%

Total Harmonic Distortion 800 Hz

<2% <2%

Total Harmonic Distortion 1600 Hz

<2% 2 %

Battery Consumption

0.7 mA 1.0 mA

Equivalent Input Noise Level (omni/dir)

18/- dB SPL 20/29 dB SPL

HF Average SPLITS (left/right ear)

– 82/82 dB SPL

Attack Time

2 ms 1 ms

Release Time

116 ms 90 ms

Measurements
according to
American National
Standard ANSI S

3.22 (2003) and
S3.7 (1995).

Supply voltage:
Battery Zinc Air 1.4 Volt

Custom 85 Cutom 90 Custom 100

0 dB SPL ref. 20 mPa

Peak OSPL90

117 dB SPL 121 dB SPL 127 dB SPL

HF Average OSPL90

113 dB SPL 116 dB SPL 123 dB SPL

Peak Full-on Gain

50 dB 54 dB 62 dB

HF Average Full-on Gain

45 dB 49 dB 58 dB

Reference Test Gain

37 dB 40 dB 48 dB

Frequency Range

100-8000 Hz 100-8500 Hz 100-8000 Hz

Total Harmonic Distortion 500 Hz

<2% <2% <2%

Total Harmonic Distortion 800 Hz

<2% <2% <2%

Total Harmonic Distortion 1600 Hz

2 % 2 % <2%

Battery Consumption

1.0 mA 1.0 mA 0.9 mA

Equivalent Input Noise Level (omni/dir)

19/29 dB SPL 19/29 dB SPL 15/26 dB SPL

HF Average SPLITS (left/right ear)

90/90 db SPL 93/93 db SPL 105/105 db SPL

Attack Time

1 ms 1 ms 0.6 ms

Release Time

65 ms 55 ms 58 ms

80

90

100

110

dB SPL

100 200

Hz 500 1000 2000 Hz 5000 10000

OSPL90 ­Output Sound
Pressure Level

Input: 90 dB SPL.
Technical setting: A0

Full-on Gain

Input: 50 dB SPL.
Technical setting: A0

10

20

30

40

dB

100 200

Hz 500 1000 2000 Hz 5000 10000

90

100

110

120

dB SPL

100 200

Hz 500 1000 2000 Hz 5000 10000

10

20

30

40

dB

100 200

Hz 500 1000 2000 Hz 5000 10000

Custom 75 (IIC only) Custom 75

90

100

110

120

dB SPL

100 200

Hz 500 1000 2000 Hz 5000 10000

20

30

40

50

dB

100 200

Hz 500 1000 2000 Hz 5000 10000

OSPL90 ­Output Sound
Pressure Level

Input: 90 dB SPL.
Technical setting: A0

Full-on Gain

Input: 50 dB SPL.
Technical setting: A0

Custom 85

100

110

120

130

dB SPL

100 200

Hz 500 1000 2000 Hz 5000 10000

OSPL90 ­Output Sound
Pressure Level

Input: 90 dB SPL.
Technical setting: A0

Full-on Gain

Input: 50 dB SPL.
Technical setting: A0

40

50

60

70

dB

100 200

Hz 500 1000 2000 Hz 5000 10000

100

110

120

130

dB SPL

100 200

Hz 500 1000 2000 Hz 5000 10000

30

40

50

60

dB

100 200

Hz 500 1000 2000 Hz 5000 10000

Custom 90

Custom 100

TECHNICAL DATA IIC-CIC-ITC-HS-FS

Measurements
according to
American National
Standard ANSI S

3.22 (2003) and S3.7
(1995).

Supply voltage:
Battery Zinc Air 1.4 Volt

Custom 75

(only IIC)

Custom 75

0 dB SPL ref. 20 mPa

Peak OSPL90

109 dB SPL 109 dB SPL

HF Average OSPL90

103 dB SPL 105 dB SPL

Peak Full-on Gain

35 dB 38 dB

HF Average Full-on Gain

34 dB 35 dB

Reference Test Gain

– 27 dB

Frequency Range

100-7200 Hz 100-7100 Hz

Total Harmonic Distortion 500 Hz

2% <2%

Total Harmonic Distortion 800 Hz

<2% <2%

Total Harmonic Distortion 1600 Hz

<2% 2 %

Battery Consumption

0.7 mA 1.0 mA

Equivalent Input Noise Level (omni/dir)

18/- dB SPL 20/29 dB SPL

HF Average SPLITS (left/right ear)

– 82/82 dB SPL

Attack Time

2 ms 1 ms

Release Time

116 ms 90 ms

Custom 85 Cutom 90 Custom 100

0 dB SPL ref. 20 mPa

Peak OSPL90

117 dB SPL 121 dB SPL 127 dB SPL

HF Average OSPL90

113 dB SPL 116 dB SPL 123 dB SPL

Peak Full-on Gain

50 dB 54 dB 62 dB

HF Average Full-on Gain

45 dB 49 dB 58 dB

Reference Test Gain

37 dB 40 dB 48 dB

Frequency Range

100-7050 Hz 100-8500 Hz 100-8000 Hz

Total Harmonic Distortion 500 Hz

<2% <2% <2%

Total Harmonic Distortion 800 Hz

<2% <2% <2%

Total Harmonic Distortion 1600 Hz

2 % 2% <2%

Battery Consumption

1.0 mA 1.0 mA 0.9 mA

Equivalent Input Noise Level (omni/dir)

19/29 dB SPL 19/29 dB SPL 15/26 dB SPL

HF Average SPLITS (left/right ear)

90/90 db SPL 93/93 db SPL 105/105 db SPL

Attack Time

1 ms 1 ms 0.6 ms

Release Time

65 ms 55 ms 58 ms

80

90

100

110

dB SPL

100 200

Hz 500 1000 2000 Hz 5000 10000

OSPL90 ­Output Sound
Pressure Level

Input: 90 dB SPL.
Technical setting: A0

Full-on Gain

Input: 50 dB SPL.
Technical setting: A0

Custom 75 (IIC only)

10

20

30

40

dB

100 200

Hz 500 1000 2000 Hz 5000 10000

80

90

100

110

dB SPL

100 200

Hz 500 1000 2000 Hz 5000 10000

10

20

30

40

dB

100 200

Hz 500 1000 2000 Hz 5000 10000

Custom 75

OSPL90 ­Output Sound
Pressure Level

Input: 90 dB SPL.
Technical setting: A0

Full-on Gain

Input: 50 dB SPL.
Technical setting: A0

90

100

110

120

dB SPL

100 200

Hz 500 1000 2000 Hz 5000 10000

20

30

40

50

dB

100 200

Hz 500 1000 2000 Hz 5000 10000

Custom 85

100

110

120

130

dB SPL

100 200

Hz 500 1000 2000 Hz 5000 10000

Nera_Ria_ITE 100_MPO_2cc − 03−09−2013 − kbn_tjn − 13:34:15

OSPL90 ­Output Sound
Pressure Level

Input: 90 dB SPL.
Technical setting: A0

Full-on Gain

Input: 50 dB SPL.
Technical setting: A0

Custom 90

40

50

60

70

dB

100 200

Hz 500 1000 2000 Hz 5000 10000

Nera_Ria_ITE 100 FOG_2cc − 03−09−2013 − kbn_tjn − 13:21:47

100

110

120

130

dB SPL

100 200

Hz 500 1000 2000 Hz 5000 10000

30

40

50

60

dB

100 200

Hz 500 1000 2000 Hz 5000 10000

Custom 100

145140US / 06.14

145140US / 06.14

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