Page 1
Instructions for use
IIC-CIC-ITC
ITE HS-ITE FS
Oticon Opn
Oticon Siya
Page 2
Model overview
This booklet is valid for the Oticon Opn™ and Oticon Siya families in
the following hearing aid models, battery sizes and styles:
Models:
Oticon Opn 1 Oticon Opn 2 Oticon Opn 3
Oticon Siya 1 Oticon Siya 2
Battery size:
10 312 13
Bluetooth®:
Yes No
Styles:
IIC Invisible-In-the-Canal
CIC Completely-In-the-Canal
ITC In-the-Canal
ITE HS In-the-Ear Half Shell
ITE FS In-the-Ear Full Shell
Introduction to this booklet
This booklet gives you guidance on how to use and maintain your new
hearing aid. Please read the booklet carefully including the Warning
section. This will help you to achieve the full benet of your new
hearing aid.
Your hearing care professional has adjusted the hearing aid to meet
your needs. If you have additional questions, please contact your
hearing care professional.
About Startup Handling Options Tinnitus Warnings More info
For your convenience this booklet contains a navigation bar to help
you navigate easily through the dierent sections.
Page 3
Intended use
The hearing aid is intended to amplify and transmit sound to the
ear and thereby compensate for impaired hearing within mild to
severe hearing loss. This hearing aid is intended for use by adults
and children older than 36 months.
IMPORTANT NOTICE
The hearing aid amplication is uniquely adjusted and optimised to your
personal hearing capabilities during the hearing aid tting performed by
your hearing care professional.
About
Identify your hearing aid style 8
Identify left and right hearing aid 12
MultiTool for handling batteries and cleaning 13
Start up
Turn the hearing aid on and off 14
Replace the battery 15
Handling
Insert the hearing aid 18
Caring for your hearing aid 20
Filter replacement 22
Flight mode (hearing aids with Bluetooth and push-button) 26
Options
Optional features and accessories 27
Change programs 28
Change volume with push button 30
Table of contents 1/2
Continues on next page
Page 4
Change volume with volume wheel 31
Mute the hearing aid 32
Use hearing aids with iPhone, iPad, and iPod touch 33
Bluetooth accessories 36
Other options 37
Tinnitus
Tinnitus SoundSupport™ (optional) 38
Guidelines for tinnitus sound generator users 39
Sound options and volume adjustment 40
Limitation on use time 45
Warnings related to Tinnitus 48
Warnings
General warnings 50
More info
Troubleshooting guide 54
Water & dust resistant (IP68) 56
Conditions of use 57
Warranty 58
Technical information 60
Your individual hearing aid settings 66
Table of contents 2/2
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Identify your hearing aid
For your in-the-ear hearing aid, there are several dierent styles
available with dierent battery sizes. Please see the model overview
for your style and battery size. This will make it easier for you to
navigate through this booklet.
About
Components may be positioned differently on your hearing aid.
Size 10 battery (CIC shown)
What it is and does
Battery drawer
Contains the
battery and
functions as
on/o switch
Pull out string
Pull out the
hearing aid
Sound outlet
Sound out
Ven t Ve nt
Push button
(optional)
Mute, change
volume and
program
Microphone inlet
Sound in
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Size 312 battery (ITC shown)
What it is and does
Size 13 battery (ITE HS shown)
What it is and does
Battery drawer
Contains the
battery and
functions as
on/o switch
Sound outlet
Sound out
Ven t
Push button
(optional)
Mute, change
volume and
program
Ven t
Microphone inlet
Sound in
Volume wheel
(optional)
Change volume
Components may be positioned differently on your hearing aid.
Battery drawer
Contains the battery and
functions as on/o switch
Microphone inlet
Sound in
Ven t
Ven t
Push button (optional)
Mute, change volume and
program
Volume wheel
(optional)
Change volume
Sound outlet
Sound out
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Identify left and right hearing aid
It is important to distinguish between the left and the right hearing
aid as they might be shaped and programmed dierently.
A BLUE shell, dot or text
identies the LEFT
hearing aid
A RED shell, dot or text
identies the RIGHT
hearing aid*
MultiTool for handling batteries and cleaning
The MultiTool contains a magnet that makes it easier to replace the
battery in the hearing aid. It also contains a brush and a wire loop for
cleaning and removing earwax. If the vent is very small, a special tool
may be required. If you need a new tool please contact your hearing
care professional.
Brush
Wire loopMagnet
IMPORTANT NOTICE
The MultiTool has a built-in magnet. Keep the MultiTool 30 cm away from
credit cards and other magnetically sensitive devices.
* Shell colour and dot is only available for IIC
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Turn the hearing aid on and o
The battery drawer is also used to switch the hearing aid on and o.
To save battery life, make sure your hearing aid is switched o when
you are not wearing it. If you wish to return to the standard settings of
the hearing aid, simply open and then close the battery drawer (quick
reset).
Turn ON
Close the
battery
drawer
with the
battery
in place.
Turn OFF
Open the
battery
drawer.
Start up
Replace the battery
When it is time to replace the battery, you will hear three beeps
repeated at moderate intervals until the battery runs out.
Three beeps*
= The battery is running low
Four beeps
= The battery has run out
Battery tip
To make sure the hearing aid is always working, bring spare batteries
with you, or replace the battery before you leave home.
* If your hearing aid has Bluetooth® this will be turned o and it will not be possible to
use wireless accessories.
Note: Batteries need to be replaced more often if you are streaming audio or music to your
hearing aids.
Note: Open the battery door fully to make sure the hearing aid do not drain the battery fully
to allow air to circulate whenever you are not using your hearing instrument,
especially at night or for longer periods of time!
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How to replace the battery
2. Uncover 3. Insert
Fully open the
battery drawer.
Remove the battery.
Remove the sticky
label from the + side
of the new battery.
Tip:
Wait 2 minutes so that
the battery can draw
air, to ensure optimal
functioning.
Insert the new
battery into the
battery drawer.
Make sure the
+ side is facing up.
1. Remove
MultiTool
Close the battery drawer. The
hearing aid will play a jingle.
Hold the hearing aid close to your
ear to hear the jingle.
The MultiTool can be used for
battery change. Use the magnetic
end to remove and insert batteries.
The MultiTool is provided by
your hearing care professional.
4. Close Tip
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Insert the hearing aid
Place the tip of the hearing aid in
your ear canal.
Gently pull your ear outwards and
push the hearing hearing aid into the
ear canal, twisting slightly if necessary. Follow the natural contour of
the ear canal. Push the hearing aid
to make sure it ts comfortably in
the ear.
Step 1 Step 2
Remove your hearing aid
Hold the hearing aid by the pull-out string (if available). Gently pull the
hearing aid from the ear canal.
If your hearing aid doesn’t have a pull-out string, you can remove it by
pulling on the edge of the hearing aid.
IMPORTANT NOTICE
DO NOT use the battery door as a handle to insert or remove your hearing
aid. It is not designed for this purpose.
Handling
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IMPORTANT NOTICE
Use a soft, dry cloth to clean the hearing aid. It must never be washed or
immersed in water or other liquids.
Ven t
Ven t
Clean the vent by pressing the brush
through the hole while twisting it slightly.
If the vent is very small, a
special tool may be required.
Please consult your hearing
care professional.
Caring for your hearing aid
When handling your hearing aid, hold it over a soft surface
to avoid damage if you drop it.
Cleaning the hearing aid
Carefully brush away debris from the microphone inlets with a clean
brush. Gently brush the surface. Make sure that the lters do not fall
o.
Microphone
inlets
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Replace ProWax miniFit lter
2. Remove 3. Insert
Remove the tool from
the shell. The tool
has two pins, one
empty for removal
and one with the
new ProWax mini
lter.
Push the empty pin
into the ProWax mini
lter in the hearing
aid and pull it out.
Insert the new ProWax
mini lter using the
other pin, remove the
tool and throw it out.
1. Tool
New
lter
Filter replacement
The lters keep wax and debris from damaging the hearing aid.
If the lters becomes clogged, please replace the lters or contact
your hearing care professional.
• Prowax miniFit filter protects the sound outlet.
• O-cap and T-cap protect the microphone inlet.
Please refer to the following pages for instructions on how to replace
the appropriate lters.
IMPORTANT NOTICE
Always use the same type of wax lter as was originally supplied with the
hearing aid.
If you are in any doubt about the use or replacement of wax lters, contact
your hearing care professional.
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Replace T-Cap lter
(hearing aids with 10 batteries)
2. Remove 3. Insert
Remove the tool from
the packaging. The
tool has two ends,
one for removal and
one with the new
T-Cap lter.
Push the tool fork
under the top edge
of the used T-Cap
lter and lift it out.
Insert the new T-Cap
lter and remove the
tool by twisting it
slightly. Throw the tool
out after use.
1. Tool
new lter
Replace O-Cap lter
(hearing aids with 312 and 13 batteries)
2. Remove 3. Insert
Remove the tool from
the packaging. The
tool has two ends,
one for removal and
one with the new
O-Cap lter.
Push the pointed end
of the tool into the
existing O-Cap lter
and pull it out.
Insert the new O-Cap
lter using the other
end of the tool, remove
the tool and throw it
out.
1. Tool
new lter
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Flight mode
(hearing aids with Bluetooth and push-button)
When boarding an airplane or entering an area in which it is prohibited
to radiate radio signals, e.g. during ight, ight mode must be
activated. The hearing aid will still be working. It is only necessary to
activate ight mode on one hearing aid, to turn o Bluetooth on both
hearing aids. If your hearing aid does not have a push-button you need
to turn o your hearing aid.
To activate and deactivate
Press the push button for
at least 7 seconds. A jingle
conrms your action.
Opening and closing the
battery drawer will also
deactivate ight mode.
Options
Optional features and accessories
The features and accessories described on the following pages are
optional. Please contact your hearing care professional to nd out
how your hearing aid is programmed.
If you experience dicult listening situations, a special program may
be helpful. These are programmed by your hearing care professional.
Write down any hearing situations in which you may need help.
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Change programs
Your hearing aid can have up to 4 dierent programs.
These are programmed by your hearing care professional.
To be lled out by the hearing care professional
Program Sound you will hear
when activated
When to use
1
“1 beep”
2
“2 beeps”
3
“3 beeps”
4
“4 beeps”
Program change:
Independent Synchronised
LEFT RIGHT
Short press Long press
Press the button to change program. Use a short
press if the push button is used for program
change only and a long press if it is also used for
volume control.
Note that if you have two synchronised hearing
aids, (both hearing aids respond when either
push button is operated) the RIGHT hearing aid
switches forward from e.g., program 1 to 2 and
the LEFT hearing aid switches backwards from
e.g., program 4 to 3.
If your hearing aids work independently, you
must press the buttons on each hearing aid.
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A short press on the
RIGHT hearing aid
increases the volume
A short press on the
LEFT hearing aid
decreases the volume
You will hear
2 beeps at
start-up level
Turn forward to
turn up volume
Turn backwards
to turn down the
volume
UpDown
Change volume with push button
The push button allows you to adjust the volume.
You may hear a click when you turn the volume up or down.
Change volume with volume wheel
The volume wheel allows you to adjust the volume.
You may hear a click when you turn the volume up or down.
To be lled out by the hearing care professional
Volume change
LEFT RIGHT
MAXIMUM
START-UP
LEVEL
MINIMUM
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Mute the hearing aid
Use the mute function if you need to silence the hearing aid. Only
available for hearing aids with push button.
IMPORTANT NOTICE
Do not use the mute function as an o switch, as the hearing aid still
draws current from the battery in this mode.
Apply a very long press to
the push button to mute the
hearing aid. To reactivate the
hearing aid, push the button
briey.
Use hearing aids with iPhone, iPad, and iPod touch
Your hearing aids are Made for
iPhone® and allow for direct
communication and control with
iPhone, iPad® or iPod touch®.
For assistance in using these
products with your hearing aids,
please contact your hearing care
professional or visit:
www.oticon.global/connectivity
NOTE: the mute function only mutes the microphone(s) on the hearing aids.
For information on compatibility,
please visit www.oticon.global/connectivity
Use of the Made for Apple badge means that an accessory has been designed to connect
specifically to the Apple product(s) identified in the badge, and has been certified by the
developer to meet Apple performance standards. Apple is not responsible for the operation
of this device or its compliance with safety and regulatory standards.
Apple, the Apple logo, iPhone, iPad, and iPod touch are trademarks of Apple Inc., registered
in the U.S. and other countries.
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Pair hearing aids with iPhone
2. General
6. Conrm pairing
3. Accessibility1. Settings
5. Select
Open and close the
battery drawer on
both hearing aids,
and place them close
to your iPhone. The
hearing aids
remain in pairing
mode for 3 minutes.
Your iPhone will
detect the hearing
aids for pairing.
Detected devices will
appear in your iPhone
list. Choose your
hearing aids.
Conrm pairing. If you
have two hearing aids,
pairing conrmation is
needed for each
hearing aid.
Open your iPhone
and go to “Settings”.
Make sure Bluetooth
is on. Then choose
“General”.
On the “General”
screen, choose
“Accessibility”.
On the “Accessibility”
screen, choose
“MFi Hearing Devices”.
Bluetooth
General
Accessibility
MFi Hearing Devices
William’s Hearing Aids
Oticon Opn
Bluetooth Pairing
Request
“William’s Hearing Aids” would
like to pair with your iPhone
Cancel Pair
On
✓
4. Prepare
When you turn o your hearing aids or Apple® device, they will no longer be connected. To connect them again, turn on your hearing
aids by opening and closing the battery door. The hearing aids will then automatically reconnect to your Apple device.
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Wireless accessories
As an enhancement to your hearing aids, a range of wireless
accessories are available. These can enable you to hear and
communicate better in many everyday situations.
ConnectClip
When paired with your mobile
phone, you can use the hearing
aids as a hands-free headset, or
as a remote microphone.
TV Adapter 3.0
Wireless transmitter of sound
from TV and electronic audio
devices. TV Adapter streams
sound directly to your hearing
aids.
Remote Control 3.0
Oers the ability to change
program, adjust volume, or mute
your hearing aids.
Oticon ON App
Oers an intuitive and discreet
way to control your hearing aids.
For iPhone, iPad, iPod touch, and
Android™ devices.
For more information visit:
www.oticon.global/connectivity
Other options
Telecoil - only optional for some styles*
Telecoil helps you hear better when using a
telephone with a built-in loop or when you are in
buildings with teleloop systems such as theatres,
churches, or lecture rooms. This symbol or a similar
sign is shown wherever a teleloop has been installed.
Autophone - only optional for some styles
The autophone can automatically activate a phone
program in the hearing aid, if you place a dedicated
magnet on your phone.
*
Be aware that when you activate 2.4 GHz and telecoil at the same time an artefact
sound can occur.
For more information, please contact your hearing care professional.
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38 39
Tinnitus SoundSupport™ (optional)
Intended use of Tinnitus SoundSupport
Tinnitus SoundSupport is a tool intended to generate sounds to
provide temporary relief for patients suering from tinnitus as part
of a tinnitus management program. The target population is the adult
population (over 18 years old).
Tinnitus SoundSupport is targeted to licensed hearing
care professionals (audiologists, hearing aid specialists, or
otolaryngologists) who are familiar with the evaluation and treatment
of tinnitus and hearing loss. Fitting of Tinnitus SoundSupport must
be done by a hearing care professional participating in a tinnitus
management program.
Styles available with Tinnitus SoundSupport
CIC, ITC, ITE HS & ITE FS for hearing aids with push button. Please see
the model overview to nd out which style your hearing aid is.
Tinnitus
Guidelines for tinnitus sound generator users
These instructions contain information about Tinnitus SoundSupport,
which may have been enabled in your hearing aids by your hearing
care professional.
Tinnitus SoundSupport is a tinnitus management tool intended to
generate sound of sucient intensity and bandwidth to help manage
tinnitus.
Your hearing care professional will also be able to oer the
appropriate follow-up care. It is important to follow his/her advice and
directions regarding such care.
Prescription use only
Good health practice requires that a person reporting tinnitus has a
medical evaluation by a licensed ear physician before using a sound
generator. The purpose of such an evaluation is to ensure that any
medically treatable condition that may cause tinnitus is identied and
treated prior to using a sound generator.
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40 41
Sound options and volume adjustment
Tinnitus SoundSupport is programmed by your hearing care
professional to match your hearing loss and preferences for tinnitus
relief. It oers a number of dierent sound options. Together
with your hearing care professional, you can select your preferred
sound(s).
Tinnitus SoundSupport programs
Together with your hearing care professional you decide for which
programs you may want to have Tinnitus SoundSupport activated.
The sound generator can be activated in up to four dierent programs.
Mute
If you are in a program for which Tinnitus SoundSupport is activated,
the mute functionality will mute only the environmental sounds, and
not the sound from Tinnitus SoundSupport.
See section: “Mute the hearing aid”.
Volume adjustments with Tinnitus SoundSupport
When Tinnitus SoundSupport is activated (in a program), you will
only be able to adjust the volume of Tinnitus SoundSupport using the
push button or volume wheel. This means that you cannot adjust the
environmental sounds in this program.
Your hearing care professional will set the volume control for Tinnitus
SoundSupport in one of two ways:
A) Change volume in each ear separately, or
B) Change volume in both ears simultaneously.
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Change volume with push button
See section “Change volume with push button” for illustration
A) How to change Tinnitus SoundSupport volume in each ear
separately
To increase volume (on one hearing aid only), use a short press on
the push button repeatedly until desired level is reached. The sound
will always be louder with the first press(es) until two beeps are
heard. Hereafter the volume will decrease.
To decrease volume (on only one hearing aid), continue to press the
push button repeatedly until desired level is reached.
B) How to change Tinnitus SoundSupport volume in both ears
simultaneously
You can use one hearing aid to increase the sound and the other
hearing aid to decrease the sound:
To increase volume, use a short press on the push button
repeatedly on the RIGHT hearing aid.
To decrease volume, use a short press on the push button
repeatedly on the LEFT hearing aid.
To be filled out by your hearing care professional.
Change volume with volume wheel
See section “Change volume with volume wheel” for illustration
A) How to change Tinnitus SoundSupport volume in each ear
separately
To increase volume (on one hearing aid only), turn the volume
wheel forward.
To decrease volume (on one hearing aid only), turn the volume
wheel backwards.
B) How to change Tinnitus SoundSupport volume in both ears
simultaneously
You can use one hearing aid to increase/decrease the sound in both
hearing aids. When changing the volume in one hearing aid, the
volume on the other hearing aid will follow.
To increase volume, turn the volume wheel forward.
To decrease volume, turn the volume wheel backwards.
To be filled out by your hearing care professional.
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44 45
Hearing aid with Bluetooth
If your hearing aid has Bluetooth connection, you will be able
to adjust the environmental sounds in a program with Tinnitus
SoundSupport with Remote Control 3.0 or ConnectClip.
Oticon ON App for iPhone, iPad, iPod touch, and Android™ devices
offers the possibility to adjust both the environmental sound and
the Tinnitus SoundSupport in each program directly from the app.
Limitation on use time
Daily use
The volume levels of Tinnitus SoundSupport can be set to a level
which could lead to permanent hearing damage when used for
a prolonged period of time. Your hearing care professional will
advise you of the maximum amount of time per day you should use
Tinnitus SoundSupport. It should never be used at uncomfortable
levels.
See table “Tinnitus SoundSupport: Limitation on use” in the section
“Your individual hearing aid settings” at the end of this booklet to
learn how many hours per day you can safely use the relief sound in
your hearing aids.
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46 47
Important information for hearing care
professionals about Tinnitus SoundSupport
Device description
Tinnitus SoundSupport is a module function that can be enabled in
the hearing aids by the hearing care professional.
Maximum wearing time
The wearing time of Tinnitus SoundSupport will decrease as you
increase the level above 80 dB(A) SPL. The tting software will
automatically display a warning when the hearing aid exceeds
80 dB(A) SPL. See “Max wearing time indicator” next to the tinnitus
tting graph in the tting software.
The volume control is deactivated
By default the volume control for the sound generator is deactivated
in the hearing aid. Risk of noise exposure increases when the volume
control is activated.
If the volume control is activated
A warning may be displayed if you activate the tinnitus volume control
in the “Buttons and Indicators” screen. This occurs if the relief sound
can be listened to at levels that may cause hearing damage. The “Max
wearing time” table in the tting software displays the number of
hours the patient can safely use Tinnitus SoundSupport.
• Note the max wearing time for each program for which Tinnitus
SoundSupport is activated.
• Write those values in the table: “Tinnitus SoundSupport:
Limitation on use”, in the back of this booklet.
• Instruct your patient accordingly.
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48
If your hearing care professional has
activated the sound generator Tinnitus
SoundSupport, please pay attention to
the following warnings.
There are some potential concerns
associated with the use of any sound
generated by a tinnitus management
device. Among them are the potential
worsening of tinnitus, and/or a possible
change in hearing thresholds.
Should you experience or notice a
change in hearing or tinnitus, or any
dizziness, nausea, headaches, heart
palpitations, or possible skin irritation
at the point of contact with the device,
you should immediately discontinue
use of the device and consult a medical,
audiology, or other hearing care professional.
As with any device, misuse of the sound
generator feature may cause potentially
harmful effects. Care should be taken to
prevent unauthorised use and to keep
the device out of reach of children and
pets.
Maximum wearing time
Always follow the maximum wearing
time per day of the Tinnitus SoundSupport advised by your hearing care
professional. Prolonged use may lead
to worsening of your tinnitus or of your
hearing loss.
Warnings related to Tinnitus
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You should familiarise yourself fully
with the following general warnings
before using your hearing aid for your
personal safety and to ensure correct
use.
Please note that a hearing aid will
not restore normal hearing and will
not prevent or improve a hearing
impairment resulting from organic
conditions. Furthermore, note that in
most cases, infrequent use of a hearing
aid does not permit a user to attain full
benefit from it.
Consult your hearing care professional if
you experience unexpected operations
or events with your hearing aid.
Usage of hearing aids
Hearing aids should be used only as
directed and adjusted by your hearing
care professional. Misuse can result in
sudden and permanent hearing loss.
Never allow others to wear your hearing
aid, as incorrect usage could cause
permanent damage to their hearing.
Choking hazards & risk of swallowing
batteries and other small parts
Hearing aids, their parts, and batteries
should be kept out of reach of children
and anyone who might swallow these
items or otherwise cause injury to
themselves.
Batteries have occasionally been
mistaken for pills. Therefore, check your
medicine carefully before swallowing
any pills.
Most hearing aids can be supplied with
a tamper-resistant battery drawer upon
request. This is strongly recommended
for infants, small children, and people
with learning difficulties.
Children younger than 36 months must
always use a tamper-resistant battery
drawer. Please talk to your hearing care
professional about the availability of
this option.
If a battery or hearing aid is swallowed,
see a doctor immediately.
Battery use
Always use batteries recommended
by your hearing care professional.
Batteries of low quality may leak and
cause bodily harm.
Never attempt to recharge your
batteries, and never dispose of batteries by burning them. There is a risk that
the batteries will explode.
Dysfunction
Be aware of the possibility that your
hearing aid may stop working without
notice. Keep this in mind when you
depend on warning sounds (e.g. when
you are in traffic). The hearing aids may
stop functioning, for instance if the
batteries have expired or if the tubing is
blocked by moisture or earwax.
Active implants
Caution must be taken with active
implants. In general, follow the guidelines recommended by manufacturers
of implantable defibrillators and
pacemakers regarding use with mobile
phones and magnets.
The Autophone magnet and MultiTool
(which has a built-in magnet) should
be kept at least 30 cm away from the
implant, e.g. do not carry it in a breast
pocket.
General warnings
Warnings
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If you have an active brain implant,
please contact the manufacturer of
your implantable device for information
about the risk of disturbance.
X-ray, CT, MR, PET scanning, and
electrotherapy
Remove your hearing aid before X-ray,
CT/MR/PET scanning, electrotherapy,
surgery, etc. as your hearing aid may
be damaged when exposed to strong
fields.
Heat and chemicals
The hearing aid must never be exposed
to extreme heat, e.g. left inside a parked
car in the sun.
The hearing aid must not be dried in
microwave ovens or other ovens.
The chemicals in cosmetics, hairspray,
perfume, aftershave lotion, suntan
lotion, and insect repellent can damage
the hearing aid. Always remove your
hearing aid before applying such products and allow time to dry before use.
Power instrument
Special care should be exercised in
selecting, fitting and using a hearing
aid whose maximum sound pressure
capability exceeds 132 dB SPL (IEC 711),
as there may be risk of impairing the remaining hearing of the hearing aid user.
For information on whether your
hearing aid is a power instrument,
see the back of this leaflet.
Possible side effects
Hearing aids and earpieces may cause
an accelerated accumulation of earwax.
The otherwise non-allergenic materials
used in hearing aids may in rare cases
lead to a skin irritation or other side
effects.
Please seek consultation with a
physician if these conditions occur.
Interference
The hearing aid has been thoroughly
tested for interference, in accordance
with the most stringent international
standards. However, interference between the hearing aid and other devices
(e.g. some mobile telephones, citizens
band systems, and shop alarm systems,
and other devices) may occur. If this occurs, increase the distance between the
hearing aid and the interfering device.
Use on aircraft
Your hearing aid might have Bluetooth.
On board an aircraft, flight mode must
be activated, unless Bluetooth is permitted by the flight personnel.
Please see the model overview if your
hearing aid has Bluetooth.
Connection to external equipment
The safety of the hearing aid when
connected to external equipment (via
auxiliary input cable, via USB cable, or
directly), is determined by the external
equipment. When connected to external
equipment plugged into a wall outlet,
this equipment must comply with
IEC-60065, IEC-60950 or equivalent
safety standards.
General warnings
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Symptom Possible causes Solutions
No sound
Worn-out battery Replace the battery
Clogged sound outlet Clean sound outlet* or replace the wax lter
Clogged microphone inlet
Clean microphone inlet* or replace lter (T-Cap or O-Cap)
Hearing aid microphone muted Unmute the hearing aid microphone
Intermittent or
reduced sound
Clogged sound outlet Clean sound outlet or replace the wax lter
Moisture Wipe battery and hearing aid with a dry cloth
Worn-out battery Replace the battery
Squealing noise
Hearing aid not inserted properly Re-insert the hearing aid
Ear wax accumulated in ear canal Have ear canal examined by your doctor
Pairing issue
with Apple
device
Bluetooth connection failed
1) Unpair your hearing aids (Settings➝General➝Accessibility➝Hearing Devices➝Devices
➝Forget this device).
2) Turn Bluetooth o and on again.
3) Open and close battery drawer on hearing aids.
4) Re-pair hearing aids (see chapter: “Pair hearing aids with iPhone”).
Only one hearing aid paired
Troubleshooting guide
More info
If none of the above solutions work, consult your hearing care professional for assistance.
* According to guideline in this booklet
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Water & dust resistant (IP68)
Your hearing aid is dust-tight and
protected against ingress of water
which means it is designed to be worn
in all daily life situations. Therefore
you do not have to worry about sweat
or getting wet in the rain. Should your
hearing aid come in contact with water
and stop working, please follow these
guidelines:
1. Gently wipe o any water
2. Open the battery drawer and
remove the battery and gently wipe
o any water in the battery drawer
3. Let the hearing aid dry with the
battery drawer left open for
approximately 30 minutes
4. Insert a new battery
IMPORTANT NOTICE
Do not wear your hearing aid while showering or participating in water
activities. Do not immerse your hearing aid in water or other liquids.
Conditions of use
Operating conditions
Temperature: +1°C to +40°C
Relative humidity: 5% to 93%, non-condensing
Storage and
transportation
conditions
Temperature and humidity should not exceed
the following limits for extended periods during
transportation and storage:
Temperature: -25°C to +60°C
Relative humidity: 5% to 93%, non-condensing
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International warranty
Your hearing aid is covered by an
international limited warranty
issued by the manufacturer for a
period of 12 months from the date
of delivery. This limited warranty
covers manufacturing and material
defects in the hearing aid itself, but
not accessories such as batteries,
tubing, ear wax lters, etc. Problems
arising from improper handling or care,
excessive use, accidents, repairs made
by an unauthorised party, exposure
to corrosive conditions, physical
changes in your ear, damage due to
foreign objects entering the device,
or incorrect adjustments are NOT
covered by the limited warranty and
may void it. The above warranty does
not aect any legal rights that you
might have under applicable national
legislation governing sale of consumer
goods. Your hearing care professional
may have issued a warranty that goes
beyond the clauses of this limited
warranty. Please consult him/her for
further information.
If you need service
Take your hearing aid to your hearing
care professional, who may be able
to sort out minor problems and
adjustments immediately.
Warranty
Certicate
Name of owner: _____________________________________________________
Hearing aid professional: ______________________________________________
Hearing aid professional’s address: ______________________________________
Hearing aid professional’s phone: _______________________________________
Purchase date: ______________________________________________________
Warranty period: ________________ Month: _____________________________
Model left: _____________________ Serial no.: ___________________________
Model right: ____________________ Serial no.: ___________________________
Battery size: _______________________________________________________
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Technical information
The hearing aid contains two radio
technologies (optional), which are
described below:
The hearing aid contains a radio
transceiver using short range magnetic
induction technology working at
3.84 MHz. The magnetic eld strength
of the transmitter is very weak and is
always below -40 dBμA/m at a
10 metre distance.
The hearing aid also contains a
radio transceiver using Bluetooth
Low Energy (BLE) and a proprietary
shortrange radio technology, both
working at 2.4 GHz.
The 2.4 GHz radio transmitter is weak
and is always below 4 dBm e.i.r.p. in
total radiated power.
The hearing aid complies with
international standards concerning
electromagnetic compatibility and
human exposure.
Due to the limited space available on
the hearing aid, relevant approval
markings can be found in this booklet.
Additional information can be found
in the “Technical Data sheets” on
www.oticon.global
USA and Canada
The hearing aid contains a radio
module with the following
certication ID numbers:
CIC NFMI instruments
contain a module with:
FCC ID: U28-AUCIC
IC: 1350B-AUCIC
ITC, ITE HS & ITE FS 2.4 GHz
instruments contain a module with:
Battery size 13:
FCC ID: U28-AUITE13
IC: 1350B-AUITE13
Battery size 312:
FCC ID: U28-AUITE312
IC: 1350B-AUITE312
The device complies with Part 15 of the
FCC Rules and with Industry Canada’s
licence-exempt RSSs.
Operation is subject to the following
two conditions:
1. This device may not cause harmful
interference.
2. This device must accept any
interference received, including
interference that may cause
undesired operation.
Changes or modications not expressly
approved by the party responsible
for compliance may void the user’s
authority to operate the equipment.
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Waste from electronic
equipment must be
handled according to
local regulations.
This Class B digital apparatus
complies with Canadian ICES-003.
Note: This equipment has been
tested and found to comply with
the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules.
These limits are designed to provide
reasonable protection against
harmful interference in a residential
installation. This equipment generates,
uses and can radiate radio frequency
energy and, if not installed and used
in accordance with the instructions,
may cause harmful interference to
radio communications. However, there
is no guarantee that interference will
not occur in a particular installation.
If this equipment does cause harmful
interference to radio or television
reception, which can be determined
by turning the equipment o and on,
the user is encouraged to try to correct
the interference by one or more of the
following measures:
– Reorient or relocate the receiving
antenna.
– Increase the separation between the
equipment and receiver.
– Connect the equipment into an
outlet on a circuit dierent from that
to which the receiver is connected.
– Consult the manufacturer or an
experienced radio/TV technician for
help.
The manufacturer declares that this
hearing aid is in compliance with the
essential requirements and other
relevant provisions of Directive
2014/53/EU.
Declaration of Conformity is
available from the manufacturer.
Manufactured by:
Denmark
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Description of symbols used in this booklet
Warnings
Text marked with a warning symbol must be read before using the device.
Manufacturer
The device is produced by the manufacturer whose name and address are stated
next to the symbol. Indicates the medical device manufacturer, as dened in EU
Directives 90/385/EEC, 93/42/EEC and 98/79/EC.
CE mark
The device complies with Medical Device Directive 93/42/EEC.
The four digits number indicates the identication of the notied body.
Electronic waste (WEEE)
Recycle hearing aids, accessories or batteries according to local regulations.
Hearing aid users can also return electronic waste to their hearing care
professional for disposal. Electronic equipment covered by Directive 2012/19/EU
on waste and electrical equipment (WEEE).
Regulatory Compliance Mark (RCM)
The device complies with electrical safety, EMC and radio spectrum requirements
for devices supplied to the Australian or New Zealand market.
IP code
Indicates the class of protections against harmful ingress of water and particulate
matter according to EN 60529:1991/A1:2002.
IP6X indicates total dust protection. IPX8 indicates the protection against the
eects of continuous immersion in water.
Bluetooth logo
Registered trademark of Bluetooth SIG, Inc. where any use of such requires a
license.
Made for Apple badges
Indicates that the device is compatible with iPhone, iPad and iPod touch.
Description of symbols used on the regulatory packaging label
Keep dry
Indicates a medical device that needs to be protected from moisture.
Caution symbol
Consult instructions for use for warnings and cautions.
Catalogue number
Indicates the manufacturer’s catalogue number so that the medical device
can be identied.
Serial number
Indicates the manufacturer’s serial number so that a specic medical
device can be identied.
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Power instrument Yes No
Settings overview for your hearing aid
Left Right
Yes No
Volume control
Yes No
Yes No
Program shift
Yes No
Yes No
Mute
Yes No
Yes No
Tinnitus SoundSupport
Yes No
Volume control indicators
On O
Beeps at min /max volume
On O
On O
Clicks when changing volume
On O
On O
Beeps at preferred volume
On O
Battery indicators
On O
Low battery warning
On O
182176UK / 2018.04.24
182176UK / 2018.04.24
Your individual hearing aid settings
To be lled out by your hearing care professional.
Tinnitus SoundSupport: Limitation on use
No limitation on use
Program Start-up volume (Tinnitus) Max volume (Tinnitus)
1 Max _______ hours per day Max _______ hours per day
2 Max _______ hours per day Max _______ hours per day
3 Max _______ hours per day Max _______ hours per day
4 Max _______ hours per day Max _______ hours per day
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