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BTE 13 PP
Alta2
Nera2
Ria2
Instructions for use
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Model overview
This booklet is valid for Oticon BTE13 PP (Fitting level 105) in the
following hearing aid families and models:
Alta2 Pro Nera2 Pro Ria2 Pro
Alta2 Nera2 Ria2
Introduction to this booklet
This booklet guides you in how to use and maintain your new hearing
aid. Please read the booklet carefully including the Warning section.
This will help you to achieve the full benet of your new hearing aid.
Your hearing care professional has adjusted the hearing aid to meet
your needs. If you have additional questions, please contact your hearing care professional.
About Start up Handling Options Warnings More info
For your convenience, this booklet contains a navigation bar to help
you navigate easily through the dierent sections.
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Intended use
The hearing aid is intended to amplify and transmit sound to the ear
and thereby compensate for impaired hearing. This power hearing aid
is intended to be used by adults and children older than 36 months
with moderate-to-severe up to severe-to-profound hearing loss.
IMPORTANT NOTICE
The hearing aid amplication is uniquely adjusted and optimised to your
personal hearing capabilities during the hearing aid tting performed by
your hearing care professional.
Table of contents 1/2
About
Identify your hearing aid style and earpiece 8
Sound hook and mould 10
Thin tube (Corda miniFit) 12
Identify left and right hearing aid 14
Battery (size 13) 15
Start up
Turn the hearing aid on and off 16
When to replace the battery 17
How to replace the battery 18
Handling
Caring for your hearing aid 20
Sound hook with mould 22
Put on the hearing aid with mould 23
Clean the mould 24
Wash the mould 25
Continues on next page
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Thin tube (Corda miniFit) 26
Put on the hearing aid with thin tube 27
Clean the thin tube 28
Standard earpieces for thin tube 30
Replace dome or Grip Tip 31
Customised earpieces for thin tube 32
Clean Micro mould 33
Replace ProWax filter 34
Options
Optional features and accessories 36
Mute the hearing aid 37
Change volume 38
Change programs 40
Other options 42
Wireless accessories 44
Tamper-resistant battery drawer 46
Warnings
Warnings 48
More info
Troubleshooting guide 52
Water resistant (IP58) 54
Conditions of use 55
Warranty certificate 56
International warranty 57
Technical information 58
Table of contents 2/2
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About Start up Handling Options Warnings More info
Identify your hearing aid style and earpiece
There are two dierent attachments and several dierent
earpieces which classify your
hearing aid style.
Please identify your attachment
and earpiece. This will make
it easier for you to navigate
through this booklet.
Sound hook and mould
A hearing aid with a sound
hook will have a mould as an
earpiece.
Thin tube (Corda miniFit) Earpieces
A hearing aid with a thin tube
will have one of the following
earpieces:
Ear grip (optional)
Thin
tube
Mould
Tube
Sound
hook
Micro mould
Dome* (Bass dome
shown)
GripTip*
* Please see details for replacing the dome or Grip Tip in section: “Replace dome or GripTip”.
About
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Sound hook and mould
What it is
What it does
Push button
Nail grip Open the
battery drawer
Change
programs,
volume and
mute the
hearing aid
Battery drawer
Sound hook
Tube
Mould
Sound out
Microphone
openings
Sound in
About Start up Handling Options Warnings More info
Contains the battery.
Battery drawer is also
the on/o switch
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Thin tube (Corda miniFit)
What it is
Push button
Change
programs,
volume and
mute the
hearing aid
Microphone
openings
Sound in
What it does
Battery drawer Contains the battery.
Battery drawer is also
the on/o switch
Sound out
Thin tube
About Start up Handling Options Warnings More info
Nail grip Open the
battery drawer
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Identify left and right hearing aid
It is important to distinguish between the left and the right
hearing aid as they might be programmed dierently.
Battery (size 13)
Your hearing aid is a miniature electronic device that runs on special
batteries. To activate the hearing aid, you must insert a new battery in
the battery drawer. See how in the “Replace the battery” section.
A RED indicator inside the
battery drawer marks the
RIGHT hearing aid
A BLUE indicator inside the
battery drawer marks the
LEFT hearing aid.
Battery drawer
Your hearing aid
battery size is 13
Pull out to open
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About Start up Handling Options Warnings More info
Turn the hearing aid on and o
The battery drawer is also used to switch the hearing aid on and o. To
preserve the battery, make sure your hearing aid is switched o when
you are not wearing it.
When to replace the battery
When it is time to replace the battery you will hear two beeps
repeated in moderate intervals until the battery runs out.
Two beeps
= The battery is running low
Four beeps
= The battery has run out
Battery maintenance tip
To make sure the hearing aid is always working bring spare batteries
with you, or replace the battery before you leave home.
Turn ON
Close the
battery
drawer with
the battery
in place.
Turn OFF
Open the
battery drawer
Note: The batteries need to be replaced more often if you are streaming audio or music to your hearing aids.
Start up
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How to replace the battery
2. Uncover 3. Insert
Fully open the
battery drawer.
Remove the battery.
Remove the
sticky label from
the + side of the
new battery.
Tip:
Wait 2 minutes so that
the battery can draw air,
to make sure to function
optimally.
Insert the new
battery into the
battery drawer.
Insert it from above,
NOT from the side.
Make sure the + side
faces up.
1. Remove
MultiTool
Close the battery drawer.
The hearing aid will play a
jingle through the earpiece.
Hold the earpiece close to
your ear to hear the jingle.
The MultiTool can be used for
battery change. Use the magnetic
end to remove and insert batteries.
The MultiTool is provided by
your hearing care professional.
4. Close Tip
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Caring for your hearing aid
When handling your hearing aid, hold it over a soft surface
to avoid damage in case you drop it.
Clean the microphone openings
Carefully brush away debris from
the openings. Gently brush the
surface. Make sure the brush is not
pressed in to the openings.
About Start up Handling Options Warnings More info
IMPORTANT NOTICE
Use a soft, dry cloth to clean the hearing aid. It must never be washed or
immersed in water or other liquids.
IMPORTANT NOTICE
Your MultiTool has a built-in magnet. Keep the MultiTool 30 cm away from
credit cards and other magnetically sensitive devices.
The MultiTool
The MultiTool contains a brush and a wire loop for cleaning ear wax
from the mould. The brush can be replaced and purchased from your
hearing care professional.
Handling
Microphone
openings
Brush
Wire loopMagnet
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Sound hook with mould
Read the following pages if you have
a hearing aid with a sound hook and
a mould.
The mould is customised for you and
ts your ear.
Put on the hearing aid with mould
Gently pull your ear outwards
and press the mould in the
direction of the ear canal,
twisting slightly.
Place the hearing aid
behind your ear.
Step 1 Step 2
About Start up Handling Options Warnings More info
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Clean the mould
The mould should be cleaned
regularly. Use a soft cloth to
clean the surface of the mould.
Use the MultiTool wire loop
to clean the opening.
Replace the tube
The tubing between the mould
and the hearing aid should be
replaced when it becomes
yellow or sti. Consult your hearing care professional in relation
to this.
Wash the mould
Make sure you are
able to identify which
mould is for which
hearing aid before
disconnecting them
from the hearing aids.
Disconnect the tube
and mould from the
hook. Hold the hook
rmly, when pulling
o the tube. Otherwise the hearing aid
may be damaged.
Wash the mould
and tube using mild
soap. Rinse and dry
completely before
reconnecting to the
hearing aid.
Step 1
Step 2 Step 3
About Start up Handling Options Warnings More info
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Thin tube (Corda miniFit)
Read the following pages if your hearing aid has a thin tube
(Corda miniFit) with either a dome, Grip Tip or Micro mould as earpiece.
Corda miniFit is a thin tube
that brings the sound into
your ear. The thin tube should
always be used with an ear
piece attached. Use only
parts designed for your
hearing aid.
Ear grip (optional)
Thin tube
Put on the hearing aid with thin tube
Place the hearing aid
behind your ear.
Hold the bend of
the tube between
your thumb and
index nger. The
earpiece should point
towards the ear canal
opening.
Gently push the
earpiece into your ear
canal until the thin
tube sits close against
the side of your head.
If the thin tube has an
ear grip , place it in the
ear so it follows the
contour of the ear.
Step 1 Step 2 Step 3
About Start up Handling Options Warnings More info
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Clean the thin tube
The thin tube should be cleaned to keep it clear from moisture and
wax. If not cleaned it could become blocked with wax which means
no sound will be able to come out.
Pull the thin tube
out of the hearing aid
Push the cleaning
tool all the way
through the thin
tube.
Reconnect the thin
tube to the hearing
aid.
Step 1 Step 2 Step 3
About Start up Handling Options Warnings More info
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Bass dome,
single vent
Bass dome,
double vent
Power dome
6 mm 8 mm 10 mm 12 mm
Standard earpieces for thin tube
There are 3 dierent types of domes. Both domes and Grip Tip are
made of soft rubber material. Identify your earpiece type and size
below.
IMPORTANT NOTICE
If the earpiece is not on the thin tube when removed from the ear, the earpiece may still be in the ear canal. Consult your hearing care professional
for further instructions.
Grip Tip
Available in small and large,
left and right, with or without vent.
Replace dome or Grip Tip
The standard earpiece (dome or Grip Tip) should not be cleaned. If the
earpiece is lled with wax, replace it with a new one. Grip Tips should
be replaced at least once a month.
Hold on to the end
of the thin tube and
then pull o the
dome.
Insert the thin tube
exactly into the
middle of the
earpiece to obtain a
secure attachment.
Push rmly to ensure
that the dome is
fastened securely.
Step 1 Step 2 Step 3
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About Start up Handling Options Warnings More info
Customised earpieces for thin tube
Micro moulds are available in two dierent materials.
Micro mould
Wax lter
Clean Micro mould
The Micro mould should be
cleaned regularly.
The Micro mould has a white
wax lter that must be replaced
when clogged, or if the hearing
aid does not sound normal.
Clean the vent by
pressing the brush
through the hole,
twisting it slightly.
Ven t
IMPORTANT NOTICE
Always use the same type of wax lter as was originally supplied with the
hearing aid. If you are in any doubt about the use or replacement of wax
lters, contact your hearing care professional.
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New
lter
Replace ProWax lter
2. Remove 3. Insert
Remove the tool from
the shell. The tool
has two pins, one
empty for
removal and one with
the new wax lter.
Push the empty pin
into the wax lter in
the Micro mould and
pull it out.
Insert the new wax
lter using the other
pin, remove the tool,
and throw it out.
1. Tool
New
lter
Old lter
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About Start up Handling Options Warnings More info
Optional features and accessories
The features and accessories described on the following pages are optional. Please contact your hearing care professional to nd out how
your hearing aid is programmed.
If you experience dicult listening situations, a special program may
be helpful. These are programmed by your hearing care professional.
Write down hearing situations where you may need help.
Mute the hearing aid
Use the mute function if you need to silence the hearing aid
while wearing it.
IMPORTANT NOTICE
Do not use the mute function as an o switch, as the hearing aid still
draws current from the battery in this mode.
Apply a very long press to either
end of the button to mute the
hearing aid.
To reactivate the hearing aid,
push the button briey.
Options
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Press button
to turn volume up
You hear 2
beeps at the
starting
volume level
Press button
to turn volume down
Change volume
The push button allows you to adjust the volume.
You will hear a click when you turn the volume up or down.
To be lled out by the hearing care professional
Volume change
LEFT RIGHT Short press
Quick reset
If you wish to return to the standard settings of the hearing aid
programmed by your hearing care professional, simply open and
then close the battery drawer.
Open Close
MAXIMUM
STARTING
LEVEL
MINIMUM
About Start up Handling Options Warnings More info
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Press up or down
between programs
Note that you can change continuously
between programs - both up and down
in the program order. If for example you
want to go from program 1 to 4, you can
press the down button once instead of
pressing the up button 3 times.
Change programs
Your hearing aid can have up to 4 dierent programs.
These are programmed by your hearing care professional.
To be lled out by the hearing care professional
Program Sound you will hear
when activated
When to use
1
“1 beep”
2
“2 beeps”
3
“3 beeps”
4
“4 beeps”
Program change:
LEFT RIGHT Short press Long press
About Start up Handling Options Warnings More info
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Other options
Telecoil
Telecoil helps you hear better when using a
telephone with a built-in loop or when you are in
buildings with teleloop systems such as theatres,
churches or lecture rooms. This symbol or a similar
sign is shown wherever a teleloop has been installed.
Autophone
The autophone can automatically activate a phone
program in the hearing aid, if you place a dedicated
magnet on your phone.
Direct Audio Input (DAI)
DAI allows your hearing aid to receive signals directly from
external sources such as TV, radio, music players, etc. The DAI
adaptor is mounted to your hearing aid and via a cable connected
to an external sound source.
For detailed information on these options contact your
hearing care professional or visit www.oticon.global
IMPORTANT NOTICE
Only connect hearing aids with DAI to electrically powered devices that
comply with EN 60950-1, EN 60065 or equivalent safety standards. The
external signal source determines the safety of hearing aids with DAI.
About Start up Handling Options Warnings More info
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Wireless accessories
As an enhancement to your wireless hearing aid a broad range of
wireless accessories are available.
ConnectLine
ConnectLine is a family of
products that allows you to
receive audio signals from TVs,
phones, music players, PCs or
an external microphone wirelessly through your hearing aid.
Remote Control
Remote Control oers an opportunity to change program, adjust
the volume or mute your hearing
aid.
FM
Your hearing aid supports
the option of attaching an FM
system. The FM system allows
you to receive speech or audio
signals directly to your hearing
aid from a dedicated transmitter.
For detailed information on
wireless accessories contact
your hearing care professional or
visit www.oticon.global
About Start up Handling Options Warnings More info
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2
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Tamper-resistant battery drawer
To keep the battery out of reach of infants, small children and
people with learning diculties, a tamper-resistant battery
drawer should be used.
IMPORTANT NOTICE
Avoid excessive force to open the battery drawer when in the locked
position. Do not force the battery drawer beyond its fully opened position.
Make sure to insert the battery correctly.
Please contact your hearing care professional if you suspect the
tamper-resistant eectiveness and locking ability are damaged.
Close the battery
door completely and
make sure it is locked.
Use this small tool
provided by your
Hearing Care
Professional.
Insert the tip of the
tool into the small
hole at the back of the
battery drawer.
1. Move it to the right
and hold it
2. Open the battery
drawer
To lock the battery
drawer
Tool to unlock the
battery drawer
Unlock the battery
drawer
About Start up Handling Options Warnings More info
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Warnings
You should familiarise yourself fully
with the following general warnings
before using your hearing aid for your
personal safety and to ensure correct
usage.
Please note that a hearing aid will not
restore normal hearing and will not
prevent or improve a hearing
impairment resulting from organic
conditions. Furthermore, note that in
most cases, infrequent use of a hearing
aid does not permit a user to attain its
full benefits.
Consult your hearing care professional if
you experience unexpected operations
or events with your hearing aid.
Usage of hearing aids
Hearing aids should be used only as
directed and adjusted by your hearing
care professional. Misuse can result in
sudden and permanent hearing loss.
Never allow others to wear your hearing
aid as incorrect usage could cause
permanent damage to their hearing.
Choking hazards & risk of swallowing
batteries and other small parts
Hearing aids, their parts, and batteries
should be kept out of reach of children
and anyone who might swallow these
items or otherwise cause injury to
themselves.
Batteries have occasionally been
mistaken for pills. Therefore, check your
medicine carefully before swallowing
any pills.
Most hearing aids can be supplied with
a tamper-resistant battery drawer upon
request. This is strongly recommended
for infants, small children, and people
with learning difficulties.
Children younger than 36 months must
always use a tamper-resistant battery
drawer. Please talk to your hearing care
professional about the availability of
this option.
If a battery or hearing aid is swallowed,
see a doctor immediately.
Battery use
Always use batteries recommended
by your hearing care professional.
Batteries of low quality may leak and
cause bodily harm.
Never attempt to recharge your
batteries, and never dispose of batteries by burning them. There is a risk that
the batteries will explode.
Dysfunction
Be aware of the possibility that your
hearing aid may stop working without
notice. Keep this in mind when you
depend on warning sounds (e.g. when
you are in traffic). The hearing aids may
stop functioning, for instance if the
batteries have expired or if the tubing is
blocked by moisture or earwax.
Active implants
Caution must be taken with active
implants. In general, follow the guidelines recommended by manufacturers
of implantable defibrillators and
pacemakers regarding use with mobile
phones and magnets.
The Autophone magnet and MultiTool
(which has a built-in magnet) should
be kept a least 30 cm away from the
implant, e.g. do not carry it in a breast
pocket.
Warnings
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Warnings
About Start up Handling Options Warnings More info
If you have an active brain implant,
please contact the manufacturer of
your implantable device for information
about the risk of disturbance.
X-ray, CT, MR, PET scanning, and
electrotherapy
Remove your hearing aid before X-ray,
CT/MR/PET scanning, electrotherapy,
surgery, etc. as your hearing aid may
be damaged when exposed to strong
fields.
Heat and chemicals
The hearing aid must never be exposed
to extreme heat, e.g. left inside a parked
car in the sun.
The hearing aid must not be dried in
microwave ovens or other ovens.
The chemicals in cosmetics, hairspray,
perfume, aftershave lotion, suntan
lotion, and insect repellent can damage
the hearing aid. Always remove your
hearing aid before applying such products and allow time to dry before use.
Power instrument
Special care should be exercised when
selecting, fitting and using a hearing
aid when the maximum sound pressure
capability exceeds 132 dB SPL (IEC 711),
as there may be risk of impairing the remaining hearing of the hearing aid user.
Possible side effects
Hearing aids and earpieces may cause
an accelerated accumulation of earwax.
The otherwise non-allergenic materials used in hearing aids may in rare
cases cause skin irritation or other side
effects.
Please consult a physician if these
conditions occur.
Interference
The hearing aid has been thoroughly
tested for interference, in accordance
with the most stringent international
standards. However, interference between the hearing aid and other devices
(e.g. some mobile telephones, citizens
band systems, shop alarm systems and
other devices) may occur. If this occurs,
increase the distance between the
hearing aid and the interfering device.
Connection to external equipment
The safety of the hearing aid when
connected to external equipment (via
auxiliary input cable, via USB cable, or
directly), is determined by the external
equipment. When connected to external
equipment plugged into a wall outlet,
this equipment must comply with
IEC-60065, IEC-60950 or equivalent
safety standards.
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About Start up Handling Options Warnings More info
Symptom Possible causes Solutions
No sound
Dead battery Replace the battery
Clogged tube or earpieces (mould, Micro mould, Grip Tip or dome)
Clean tube, mould, Micro mould or replace wax lter
Consider to replace dome or Grip Tip
Intermittent or
reduced sound
Clogged sound outlet
Clean mould
Clean Corda miniFit (thin tube), replace dome, Grip Tip or replace wax lter
Moisture Wipe battery with a dry cloth and/or dry tube
Dead battery Replace the battery
Clogged damping lter in sound hook Contact your hearing care professional for assistance
Squealing noise
Hearing aid earpiece inserted incorrectly Re-insert earpiece
Ear wax accumulated in ear canal Have ear canal examined by your doctor
If none of the above solutions works, consult your hearing care professional for assistance.
Troubleshooting guide
More info
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Water resistant
Your hearing aid is water resistant,
which means it is designed to be worn
in all daily life situations. Therefore,
you do not have to worry about sweat
or getting wet in the rain. Should your
hearing aid come in contact with water
and stop working, please follow these
guidelines:
1. Gently wipe o any water
2. Open the battery drawer and
remove the battery and gently wipe
o any water in the battery drawer
3. Let the hearing aid dry with the
battery drawer left open for approximately 30 minutes
4. Insert a new battery
IMPORTANT NOTICE
Do not wear your hearing aid while showering or participating in water
activities. Do not immerse your hearing aid in water or other liquids.
About Start up Handling Options Warnings More info
Conditions of use
Operating conditions
Temperature: +1°C to +40°C
Relative humidity: 5% to 93%, non-condensing
Storage and
transportation conditions
Temperature and humidity shall not exceed
the below limits for extended periods during
transportation and storage:
Temperature: -25°C to +60°C
Relative humidity: 5% to 93%, non-condensing
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International warranty
Your hearing aid is covered by an
international limited warranty issued
by the manufacturer for a period of 12
months from the date of delivery. This
limited warranty covers manufacturing
and material defects in the hearing
aid itself, but not accessories such as
batteries, tubing, ear wax lters, etc.
Problems arising from improper handling or care, excessive use, accidents,
repairs made by an unauthorised party,
exposure to corrosive conditions, physical changes in your ear, damage due to
foreign objects entering the device, or
incorrect adjustments are NOT covered
by the limited warranty and may void
it. The above warranty does not aect
any legal rights that you might have
under applicable national legislation
governing the sale of consumer goods.
Your hearing care professional may
have issued a warranty that goes
beyond the clauses of this limited
warranty. Please consult him/her for
further information.
If you need service
Take your hearing aid to your hearing
care professional, who may be able to
sort out minor problems and adjustments immediately.
Warranty certicate
Name of owner: _____________________________________________________
Hearing care professional: _____________________________________________
Hearing care professional’s address: _____________________________________
Hearing care professional’s phone: ______________________________________
Purchase date: ______________________________________________________
Warranty period: ________________ Month: _____________________________
Model left: _____________________ Serial no.: ___________________________
Model right: ____________________ Serial no.: ___________________________
Battery size: _______________________________________________________
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Technical information
The hearing aid contains a radio
transmitter using short range magnetic
induction technology working at
3.84 MHz. The magnetic eld strength
of the transmitter is < -42 dBμA/m at a
10 meter distance.
The hearing aid complies with international standards concerning radio
transmitters, electro-magnetic compatibility and human exposure.
Due to the limited space available on
the hearing aids all relevant approval
markings are found in this document.
USA and Canada
The hearing aid contains a radio
module with the following
certication ID numbers:
FCC ID: U28FU2BTEPP
IC: 1350B-FU2BTEPP
The device complies with Part 15 of
the FCC Rules and with Industry Canada’s licence-exempt RSSs.
Operation is subject to the following
two conditions:
1. This device may not cause harmful
interference.
2. This device must accept any interference received, including interference that may cause undesired
operation.
Changes or modications not expressly
approved by the party responsible
for compliance could void the user’s
authority to operate the equipment.
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Waste from electronic
equipment must be
handled according to
local regulations.
The manufacturer declares that this
hearing aid is in compliance with the
essential requirements and other
relevant provisions of Directive
2014/53/EU (RED).
Declaration of Conformity is available
from the manufacturer.
Manufactured by:
Denmark
This Class B digital apparatus
complies with Canadian ICES-003.
Note: This equipment has been tested
and found to comply with the limits
for a Class B digital device, pursuant to
part 15 of the FCC Rules. These limits
are designed to provide reasonable
protection against harmful interference in a residential installation. This
equipment generates, uses and can
radiate radio frequency energy and, if
not installed and used in accordance
with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not
occur in a particular installation. If
this equipment does cause harmful
interference to radio or television
reception, which can be determined
by turning the equipment o and on,
the user is encouraged to try to correct
the interference by one or more of the
following measures:
– Reorient or relocate the receiving
antenna.
– Increase the separation between the
equipment and receiver.
– Connect the equipment into an
outlet on a circuit dierent from that
to which the receiver is connected.
– Consult the manufacturer or an expe-
rienced radio/TV technician for help.
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Settings overview for your hearing aid
Left Right
Yes No
Volume control
Yes No
Yes No
Program shift
Yes No
Yes No
Mute
Yes No
Volume control indicators
On O
Beeps at min /max volume
On O
On O
Clicks when changing volume
On O
On O
Beeps at preferred volume
On O
Battery indicators
On O
Low battery warning
On O
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