oticon Go Instructions For Use Manual

INSTRUCTIONS FOR USE

Behind-the-Ear

This booklet covers:

Behind-the-Ear

Name:

Date:

Important notice

Please familiarise yourself with the entire
contents of this booklet before using your hearing
instruments. It contains various statements, safety
instructions and important information about the
use and handling of your hearing instruments and
batteries.

Contents

About your GO hearing instruments 6
Behind-the-Ear 7
On/Off 8
Putting on your hearing instrument 9
Push-button 10
Telecoil 11
Volume control 11
Battery replacement 12
Optional tamper-resistant battery drawer 14
Ajustable sound hook 14

Warnings Yellow pages
FM/DAI-shoe 15
Daily care of your hearing instruments 16
Using your hearing instruments 19
Common problems and their solutions 24
International Warranty 26
Service 26

Congratulations on your digital hearing instruments.
They represent some of the most advanced technology
currently available in hearing care. Carefully follow
these instructions when using and maintaining them.
They will help you fully realise their benefits and
ensure their continued high performance.

7

About your GO hearing
instruments

Your GO hearing instruments use advanced
digital technology. They are fully automatic,
capable of adjusting the volume in the instrument in
milliseconds.

Your hearing instruments:

Behind-the-Ear

Behind-the-Ear
w/ volume control

Behind-the-Ear Power

Battery size: 13

6

Behind-the-Ear

1 Battery drawer and ON/OFF switch
2 Telecoil push-button
3 Microphone opening
4 Sound hook
5 Plastic tube
6 Earmould
7 Sound outlet
8 Ventilation
9 Volume control

On/Off

Turn on your hearing instrument
by closing the battery drawer
completely. Turn off your hearing
instrument by opening the battery
drawer slightly until a click is felt.

An alternative way of turning off
the hearing instrument if you have
dexterity problems is to place the
base of the hearing instrument on
a flat surface, gently press and
drag the instrument as illustrated.
The battery drawer will slightly
open (turning off the hearing
instrument).

To preserve the battery, make sure
your hearing instruments are
switched off when you are not
wearing them.

98

Putting on your hearing instrument

• Switch off the hearing
instrument by opening
the battery door.

• Hold the earmould as
shown.

• Place the tip of the
earmould in your ear canal,
twisting slightly, making
sure that the top part of the
earmould (A) is pushed
behind and under the fold
(B) of your ear.

• Gently pull down your earlobe and press the
earmould in the direction of the ear canal.

• With the earmould positioned correctly in your ear,
place the hearing instrument behind your ear by
lifting its lower part and sliding it over the top of
your ear.

• Switch on the hearing instrument by closing the
battery door.

on

off

A

B

1110

Push-button

Your hearing instruments have a push-button. In
the table below, your hearing care professional has
indicated the functionality of your push-button.
It may activate the telecoil or the programs. When you
switch between different settings, your instruments
will beep. Push the button until you hear the beeps –
the switch has a short delay to prevent unintentional
activation. The number of beeps will indicate which
setting you are using. The hearing instrument is
automatically set to microphone (M) for general use
when you turn on the instrument.

Setting of your push-button

Beeps

1 Always microphone (M) for general use

3 T MT Not applicable

3 T Not applicable

Telecoil

The telecoil will pick up signals from built-in loop
systems and from telephones. Use the telecoil when
you are in a building with a loop system installed and
try the telecoil when using a phone. Do not use the
telecoil with mobile phones. Three (3) beeps will
indicate that the telecoil is active. Your hearing
care professional can set the telecoil to work
simultaneously with the microphone (MT) or as
telecoil only (T).

Volume control

Your hearing instruments may have a volume control.
This control allows you to adjust the volume in
different listening situations to the level you feel
comfortable with. Use your fingertip to turn the
control. Rotating the control upward gives louder
sound. Rotating the control downward gives less
(weaker) sound. Your hearing care professional will
program the setting of the volume control to reflect
the overall loudness of your instru­ments

1312

Battery replacement

A worn-down battery should be
removed immediately. When
battery power is low, you may
hear a series of short beeps. This
indicates that it is time to change
the battery. It is not an indication
of malfunction.

To replace the battery, follow
these instructions:

• Open the swing-out battery drawer by pushing
back the raised edge and remove the old battery.

• Remove the sticky label from the + side of the new
battery

• Insert the new battery (size 13) so that its + sign
faces the + sign printed on the inside of the battery
compartment cover.

When you change batteries, it may take a few minutes
before the new battery works to its full effect.

Disposal:

• Check with your hearing care professional about
arrangements for battery disposal. They may have
a system for disposing of them.

• Never try to charge non-rechargeable batteries.

• Never dispose of batteries with household waste.
They cause environmental pollution.

• Never dispose of batteries by burning them. There is
a risk that they will explode and cause serious
injury.¨

1514

Tamper-resistant battery drawer
(optional)

This is strongly
recommended for infants,
small children, and people
with learning difficulties.

Instructions: To open the battery compartment,
simply insert the end of a ballpoint pen or the like
into the small recess and apply pressure in the
direction of the arrow.

Important: Do not force the battery drawer beyond its
fully open position. Insert the battery correctly.
Excessive strain can deform the battery drawer, which
will reduce its tamper resistant effectiveness.

Adjustable sound hook

The sound hook may be rotated into the
position that gives you maximum
comfort.

off

FM/DAI - Shoe

FM

An FM receiver enables the hearing instrument to
receive signals directly from an external wireless FM
transmitter.

Mounting of FM

To use an FM receiver start by clicking
the FM shoe onto the instrument. Then
attach the FM receiver to the base of the
FM shoe via the connector. To release the
shoe from the hearing aid click the grey
button and pull back.

DAI

DAI enables the hearing instrument to receive signals
directly from external audio sources such as TV, radio,
PC equipment.

Mounting of DAI

Start by clicking the DAI shoe onto the
instrument. Then insert the DAI cord
into the shoe. To release the shoe from
the hearing aid click the grey button and
pull back.

NOTE: When the DAI is connected to mains operated
equipment, this equipment must comply with
IEC-60065, IEC-60601 or equivalent safety standards.

• Rinse with water.

• Dry the earmould.

• Any water drops inside the
earmould or tubing should be
blown out. A special device for this
purpose (an earmould blower) is
available from your hearing care professional.

• Make sure the earmould and tubing are completely
dry before they are reconnected to the hearing
instruments as shown in the drawing.

Replacing the tubing

The tubing in the earmould should
be replaced when it becomes yel­low or stiff. Consult your hearing
care professional in relation to
this.

17

Daily care of your hearing
instruments

When handling a hearing instrument, keep it over a
soft surface to avoid damage if you drop it.

Before retiring for the night:

• Make sure that there is no ear wax in any of the
earmould openings which might reduce the hearing
instruments’ efficiency.

• Open the battery compartments to allow air to
circulate.

Cleaning your earmoulds

The earmoulds should be washed
regularly:

• Disconnect the earmould and tub­ing from the hearing instrument.

• Wash the earmould in lukewarm water
using a mild soap. Do not use strong
detergents.

The hearing instruments themselves must
never be washed!

16

Left Right

19

Avoiding heat, humidity and chemicals

Your hearing instruments must never be exposed to
extreme heat e.g. left inside a parked car in the sun or
dried in microwave ovens. They must never be
exposed to a lot of moisture e.g. steam baths, showers
or heavy rain.

If your hearing instruments have been exposed to
moisture or very humid conditions it may affect their
performance. Using an anti-humidity kit can help to
avoid these problems and may even extend the life of
your hearing instruments. Consult your hearing care
professional for further advice. Wipe the batteries
carefully if moisture is present.

The chemicals in cosmetics, hairspray, perfume, after­shave-lotion, suntan lotion and insect repellent can
damage your hearing instruments. You should always
remove your hearing instruments before applying
such products and allow time for the product to dry
before reinserting your hearing instruments. If you
use lotion be sure to wipe your hands dry before
inserting your hearing instruments.

18

Using your hearing instruments

It takes time to adjust to a new hearing instrument.
How long this adjustment takes differs from person to
person. It will depend on a number of factors, such as
whether you have had hearing instruments before and
the degree of your hearing impairment.

Here are six easy steps to better hearing

1. In the quiet of your home

Try to accustom yourself to all the new sounds. Listen
to the many background sounds and try to identify
each sound. Bear in mind that some sounds will seem
different from what you are used to. You may have to
learn to identify them again. Note that in time you
will get accustomed to the soft sounds in your
environment – if not please contact your hearing
care professional.

If using the hearing instruments makes you tired, take
them off and have a rest. Gradually, you will begin to
be able to listen for longer periods of time. Soon, you
will be able to wear your hearing instruments com­fortably all day long.

2. Conversation with another person

Sit with someone else in a quiet room. Face each
other so you can read facial expressions easily. You
might experience new speech sounds, which can
seem a little disturbing in the beginning. However,
after the brain has adapted to the new speech sounds,
you might hear speech clearer.

3. Listen to radio or TV

When listening to the TV or the radio, start out
listening to news commentators since they usually
speak clearly, then try other programs. If you find it
difficult to listen to TV or radio, your hearing care
professional should be able to give you advice about
assistive listening devices. If you have an induction
loop you might also benefit from using the T or the
MT function on your hearing instrument.

4. In group conversations

Group situations are usually accompanied by a greater
degree of background noise, and are, therefore,
naturally more difficult to cope with. In such
situations, therefore, focus your attention on the
person you want to hear. If you miss a word, ask the
speaker to repeat. We all miss words once in a while.

2120

5.Telecoil use in church, theatre, or cinema

An increasing number of churches, theatres and
public buildings have assistive listening devices
installed, usually induction loops. These systems
send out wireless sound to be intercepted by the
telecoil in your hearing instruments. Typically, a
sign will let you know whether the place has a
telecoil. Ask your hearing care professional for
details.

6. Using the telephone

Most hearing instruments can be used with a
telephone by holding the receiver 2-3 cm from your
ear. It may also help to tilt the receiver. If whistling
occurs, tilt or move the receiver away slightly and try
to keep it still.

If your hearing aid has a telecoil try switching the aid
to T when talking on the telephone. Depending on
your telephone this eliminates any whistling.

Remember that the telecoil operates by detecting
magnetic waves. Many electrical devices e.g. facsimile
machines and computers emit magnetic waves. Make
sure that your telephone is placed at least 2-3 meters
away from such equipment to avoid interference.

Mobile phones

Your hearing instruments are designed to comply
with the most stringent Standards of International
Electromagnetic Compatibility. This means that you
in most cases can use a mobile phone while wearing
your hearing instruments. However, if you experience
difficulty when using a mobile phone, you may need
to remove your hearing instrument before using the
phone. The varying degree of disturbance can be due
to the nature of your particular mobile phone.

2322

Use your hearing instruments all day long

The best way to ensure better hearing is to practice
listening until you can wear your hearing instruments
comfortably all day. In most cases, infrequent use of
hearing instruments does not give you the full benefit.
Your hearing instruments will not restore normal
hearing. Nor will they prevent or improve a hearing
impairment resulting from a physiological condition.
What they will give you, however, is help towards
making better use of the hearing ability that you do
have. If you have two hearing aids always wear both.
Being able to hear with both ears is just as important
as being able to see with both eyes.

The most important benefits of wearing two hearing
aids are:

• Your ability to localize sounds will improve.

• It will be easier to understand speech in noisy
surroundings.

• The risk of ‘auditory deprivation’ is considerably
reduced.

• You will experience a fuller, more comfortable
sound picture.

Common problems and their solutions

Effect

Squealing
noise

No sound

Whirring
noise or
beeping

Cause

Have ear canal examined by your doctor

Reinsert hearing instrument (pg. 9)

Clean sound outlet (pg. 16)

Clean microphone opening with a brush

Replace battery (pg. 12)

Switch to microphone signal (M) (pg. 10)

Open and close the battery drawer
several times or replace battery (pg. 12)

Open and close the battery drawer
several times or replace battery (pg. 12)

Clean battery surfaces with dry cloth
or replace battery (pg. 12)

Replace battery (pg. 12)

Solution

Ear wax accumulated in ear canal

Hearing instrument inserted
improperly

Clogged sound outlet

Clogged microphone opening

Worn-down battery

Hearing aid switched to telecoil (T)

Dirty or corroded battery
contacts

Dirty or corroded battery
contacts

Dirty or corroded battery

Worn-down battery

If none of the above solutions solve the problem,
ask your hearing care professional for assistance.

Oticon Warranty Certificate

Name of Owner:

Dispenser:

Dispenser Address:

Dispenser Phone:

Purchase date:

Warranty period: Month:

Model left: Serial no.:

Model right: Serial no.:

Battery size:

27

International Warranty

Oticon hearing instruments are covered by a limited
warranty issued by the manufacturer for a period of
12 months from the date of delivery. This limited
warranty covers manufacturing and material defects
in the hearing instrument itself, but not accessories
such as batteries, tubing, earwax filters etc.

Problems arising from improper handling or care,
excessive use, accidents, repairs made by an unautho­rized party, exposure to corrosive conditions, physical
changes in your ear, damage due to foreign objects
entering the device, or incorrect adjustments are NOT
covered by the limited warranty and may void it.

The above warranty does not affect any legal rights
that you might have under applicable national legis­lation governing sale of consumer goods. Your hearing
care professional may have issued a warranty that
goes beyond the clauses of this limited warranty.
Please consult him/her for further information.

If you need service

Take your hearing aid to your hearing care profes­sional, who may well be able to sort out minor
problems and adjustments on the spot.

26

www.hear-it.org

www.oticon.com

0543

Waste from electronic equipment
must be handled according to
local regulations.

906 62 710 01 / 07.05 Printed in Denmark

Oticon A/S

9, Kongebakken
DK-2765 Smørum

Warnings

Hearing instruments and batteries can be dangerous
if swallowed or used improperly. Such actions can
result in severe injury, permanent hearing loss, or
can even be fatal.

You should familiarize yourself fully with the
following general warnings and the entire contents of
this booklet before using your hearing instruments.

Hearing instruments and batteries can be dangerous
if swallowed

• Hearing instruments, their parts, and batteries are
not toys and should be kept out of reach of children
and anyone who might swallow these items or
otherwise cause injury to themselves.

• Never change the battery or adjust the controls of
the hearing instruments in front of infants, small
children or people with learning difficulties.

• Discard batteries carefully in a place where infants,
small children or people with learning difficulties
cannot reach them.

• Always check your medicine before swallowing it,
as batteries have occasionally been mistaken for
pills.

• Never put your hearing instruments or batteries in
your mouth for any reason, as they are slippery and
could be swallowed by accident.

• Most Oticon hearing instruments can be supplied
with a tamper-resistant battery compartment upon
request. This is strongly recommended for infants,
small children, and people with learning difficulties.

If a battery or hearing instrument is swallowed,
see a doctor immediately.

Misuse can result in sudden and permanent
hearing loss

• Hearing instruments should be used only as
directed and adjusted by your hearing care
professional. Misuse can result in sudden and
permanent hearing loss.

• Never allow others to wear your hearing
instruments as incorrect/wrongful usage could
cause permanent damage to their hearing

Battery use

• Always use batteries recommended by your hearing
care professional. Batteries of low quality may leak
and cause bodily harm.

• Never attempt to recharge your batteries. They may
explode and cause serious injury.

• Never dispose of batteries by burning them. There is
a risk that they will explode and cause serious
injury.

Dysfunction in hearing instruments

• Hearing instruments may stop functioning, for
instance if the batteries have expired or if the tubing
is blocked by moisture or earwax. You should be
aware of this possibility, in particular when you are
in traffic or otherwise dependent on warning
sounds.

Interference

• Your hearing instrument has been thoroughly tested
for interference, according to the most stringent
international standards. But new technical
developments constantly bring new products into
society, and some may emit electromagnetic
radiation, leading to unforeseen interference in
hearing instruments. Examples include induction
cooking appliances, shop alarm systems, mobile
telephones, fax machines, personal computer
devices, X-rays, Computer tomography etc.

Possible side effects

• Hearing instruments may cause an accelerated
accumulation of cerumen (ear wax).

• The otherwise non-allergenic materials used in
hearing instruments may in rare cases cause a skin
irritation.

Consult a doctor if you experience any of these side
effects.

Safety requirements regarding
Direct Audio Input (DAI)

• The safety of hearing instruments with DAI
(Direct Audio Input) is determined by the external
signal source. When the DAI is connected to mains­operated equipment, this equipment must comply
with IEC-60065, IEC-60601 or equivalent safety
standards.

Warning to hearing instrument dispenser and user

• Special care should be excercised in selecting,
fitting and using a hearing instrument where
maximum sound pressure capability exceeds
132 dB SPL (IEC 711) as there may be risk of
impairing the remaining hearing of the hearing
instrument user.

906 62 710 01 / 07.05 Printed in Denmark