oticon FittingLINK WP-2 Instruction Manual

INSTRUCTIONS FOR USE

Introduction to this booklet

Intended use

Thank you for choosing our product as your means to fast, reliable fitting. To support
your efforts, we have put great care and attention into making sure that FittingLINK
is of the highest quality and is easy to use and maintain.

FittingLINK ensures a fast and reliable connection between the PC and the client’s
hearing instruments via Bluetooth technology.

This booklet guides you on how to use and maintain FittingLINK. Please read the
booklet carefully including the Warning section. This will help you to achieve the full
benefit of FittingLINK. The booklet contains important information about preparing
and using FittingLINK on your PC. It describes the most frequently used functions,
which must be understood before you start to use FittingLINK. The manual also
contains instructions and important information about the handling of your FittingLINK
and FittingLINK charger. For specific information about how to use FittingLINK with
your fitting software, please refer to the documentation delivered with your fitting
software (e.g. installation handbooks, help files or instructional videos).

If you have additional questions about the use of FittingLINK, please contact your
supplier’s support function.

FittingLINK is an accessory to fitting software used when programming wireless hearing
instruments. FittingLINK is intended for wireless transfer of fitting data between the
hearing instruments and the device running the fitting software. FittingLINK can be
connected to the device running the fitting software through the provided Bluetooth
adapter or USB cable.

FittingLINK is intended to be used by Hearing Care Professionals and hearing instrument
users.

Contents

Instrument view 7
Package content 8
Basic functions - first-time use 10
Turning FittingLINK ON/OFF 11
How to charge FittingLINK 12
Charging FittingLINK with the charger and charging cradle 14
Charging FittingLINK with the charging cradle and USB cable 15
Charging FittingLINK without the charging cradle 17
Battery low indicator 18
Connect to a PC 20
Connect to a PC via the Bluetooth adapter 21
How to re-establish pairing between FittingLINK and the Bluetooth adapter 22
Connect to a PC via the USB cable 25
FittingLINK and your fitting software 26
How to use FittingLINK 27

How to use FittingLINK on children 34
How to use FittingLINK for coupler-based verification using
hearing instrument analysers 36
Overview of the LED indicators 38
Cleaning and maintenance 42
Warnings 44
Technical information FittingLINK 48
Technical information Bluetooth adapter 50

Technical information 53

International warranty 54

6 7

Instrument view

Top LED indicator

Power supply

(and USB port)

ON/OFF button

Front LED

indicator - red

ON/OFF

Neck loop

Front LED
indicator - blue

Package content

FittingLINK – what is in the box?

The FittingLINK box consists of the following elements:

InstructIons for use

This guide (Instructions for Use)

Bluetooth adapter

Box 1 Box 3Box 2

Charger*

* Charger will vary from

country to country.

Clip

USB cable 3 m

8 9

Charging cradle

Basic functions - first-time use

Turning FittingLINK ON/OFF

Insert the USB cable in the bottom of the charging cradle and the charger is ready for use.

POWER

10 11

Power on

Press the ON/OFF button on top of FittingLINK for approx. 2 seconds until you see a
green steady light from the top LED and a short red and blue flash from the front LED
indicators. The LED lights indicate that FittingLINK is powered on and you can release the
ON/OFF button.

If FittingLINK cannot power on, make sure it is charged.

If the top LED shows a red light instead of the green light the battery is running low
(steady red light) or very low (flashing red light) and FittingLINK should be charged.
Please refer to “See how to charge FittingLINK”.

Power off

Press and hold the ON/OFF button on top of FittingLINK for approx. 2 seconds until the
top LED indicator turns off.

How to charge FittingLINK

FittingLINK uses an internal rechargeable battery.

FittingLINK can be charged either by using the provided charger and charging cradle or by
using the USB cable provided.

When charging FittingLINK for the first time, it should be left to charge for at least two
hours even if the top LED indicator on the device shows that the battery is fully charged.
We recommend that you turn off and store FittingLINK in the charging cradle whenever it
is not in use, to ensure the best possible performance.

It is safe to leave FittingLINK in the charging cradle overnight – the battery cannot be
overcharged.

IMPORTANT NOTICE

When recharging FittingLINK, use the supplied original power
supply 5.0V/1A, CE and safety marked.

12 13

FittingLINK charging indicator

Charging

Top LED

indicator

Steady Flash

Description

Device on and fully charged

Device on and charging

Device off and charging
Once fully charged, the LED will be off

IMPORTANT NOTICE

When recharging, the charging indicator[s] should be lit as described in this booklet.
If the charging indicator is not lit, disconnect the device from the charger and consult
your supplier's support function.

Charging FittingLINK with the charger and
charging cradle

Charging FittingLINK with the charging cradle and
USB cable

Simply place FittingLINK in the charging cradle when you want to charge FittingLINK with
the provided charger and charging cradle. Remember to connect the charger to a power
outlet. As soon as the power is switched on, FittingLINK will start charging.

14 15

When charging FittingLINK with the provided charging cradle and the USB cable, place
FittingLINK in the charging cradle and connect the USB cable to a USB port on your PC.

Please note that if you charge via a USB hub, some hubs do not deliver enough power
to actually charge FittingLINK. In this case we recommend use of the provided charger
instead.

Only recharge FittingLINK using the provided charger or a stabilised USB hub/charger
that provides 5VDC and ≥500 mA.

IMPORTANT NOTICE

When using the USB cable, always insert the USB cable into FittingLINK before
connecting the cable to other equipment.

16 17

Charging FittingLINK without the charging cradle

If you prefer not to use the charging cradle when charging FittingLINK, you have the
option to insert the USB cable directly into FittingtLINK instead of the charging cradle.

Battery low indicator

FittingLINK will indicate low battery (approx. 20 minutes programming capacity left) with
a steady red light, and very low battery (approx. 5 minutes programming capacity left)
with a flashing red light.

Battery low indicator

Top LED

indicator

Steady Flash

To ensure the best possible performance, we recommend that you turn off and store
FittingLINK in the charging cradle whenever it is not in use.

Description

Low battery – approx. 20 minutes capacity left

Very low battery – approx. 5 minutes capacity left

18 19

The battery should not be drained completely. Keeping the battery fully charged will
prolong the capacity of the battery. The battery cannot be replaced by the user.

The battery capacity is up to 8 hours of typical daily use.

Battery charge time is 2 hours for complete charge, using the provided power supply.

Connect to a PC

Connect to a PC via the Bluetooth adapter

You can connect FittingLINK to your PC either by using the provided Bluetooth adapter or
the USB cable.

The Bluetooth adapter enables you to connect FittingLINK wirelessly to your computer.
However, in some locations Bluetooth technology is not allowed. When this is the case,
simply connect FittingLINK with the computer via the provided USB cable.

Before you start connecting FittingLINK to a PC for the first time, please make sure that
you have the latest version of your fitting software installed on the PC. Please also make
sure that FittingLINK is fully charged. See “How to charge FittingLINK”.

Please note that FittingLINK only connects to the Bluetooth adapter provided.

20 21

Make sure that FittingLINK is turned OFF.

To obtain wireless connection between FittingLINK and
your PC, simply plug the provided Bluetooth adapter into a
USB port on your PC and turn the PC ON.

FittingLINK has already been paired by the manufacturer
with the Bluetooth adapter provided in the box set.
However the first time you connect to a PC, a
message may appear on the screen and inform
you that the applicable driver is being
installed. Allow the installation to run
before you proceed.

Now turn ON FittingLINK. See "Turning
FittingLINK ON/OFF".
FittingLINK is now ready for programming
compatible wireless hearing instruments.

How to re-establish pairing between FittingLINK
and the Bluetooth adapter

FittingLINK has been paired by the manufacturer with the adapter provided in the
box set.

If for some reason the PC running your fitting software does not recognise FittingLINK,
you may have to re-establish the pairing between FittingLINK and the Bluetooth adapter.
In this case please close the fitting software before you continue.

1. Press and hold the pairing button on the Bluetooth
adapter for five seconds until the LED lights up with
a flashing blue light.

Pairing button

22 23

2. Press the ON/OFF button on FittingLINK
for five seconds and the top LED will light
up with a flashing blue light. The pairing
will begin automatically. FittingLINK must
be close to the Bluetooth adapter (approx.
10 cm) while the pairing takes place.

3. When the pairing is successfully completed
the adapter LED will show steady blue
(until the fitting software is turned on)
while the top LED on FittingLINK shows
steady blue for approximately 10 seconds.

Please note that FittingLINK can only be
paired to a single Bluetooth adapter at a time
and vice versa.

ON/OFF

Pairing

Top LED

indicator

Flash Steady

When the pairing is finished, open your fitting software, detect and select FittingLINK
as your programming device. It is necessary to perform and complete this selection
procedure only once.

FittingLINK is now ready for programming the hearing instruments.

Description

FittingLINK in pairing mode

Pairing complete

24 25

Connect to a PC via the USB cable

To connect FittingLINK to your PC with the USB cable, insert the USB cable in the
USB port in the bottom of FittingLINK and then insert the other end of the cable in a
USB port on your PC.

Turn ON your PC and then turn ON FittingLINK. Open your fitting software, detect and
select FittingLINK as your programming device. It is only necessary to perform and
complete this selection procedure the first time.

FittingLINK is now ready for programming wireless hearing instruments.

Please note, you can leave the Bluetooth adapter in your PC while connecting via the
USB cable.

IMPORTANT NOTICE

If you connect the USB cable to a non-powered USB hub, FittingLINK may not charge.
It is recommended to connect the USB cable directly to your PC.

FittingLINK and your fitting software

How to use FittingLINK

When opening your fitting software the first time after FittingLINK has been installed on
the PC, it will be detected as a programming device.

Depending on which fitting software you are using, FittingLINK is either automatically
added as an option on the "Detect button" or needs to be manually detected and selected
as programming device in the "Preferences" menu.

For specific information about how to use FittingLINK with your fitting software,
please refer to the documentation delivered with your fitting software (e.g. installation
handbooks, help files or instructional videos).

26 27

FittingLINK has been designed to offer
you the best possible daily use during
programming sessions with and without
your clients.

Programming without a client

When you want to program hearing
instruments without a client wearing
them, turn ON FittingLINK.

Place FittingLINK with the neck loop flat
on a table and the hearing instruments
on each side of the neck loop as shown
in the drawing.

When you program hearing instruments,
the neck loop must always be closed as
shown in the drawing.

5-10 cm/

2-4 in.

5-10 cm/

2-4 in.

Make sure that the neck loop is not curled or touching any electrical wires or equipment
and that the hearing instruments are not touching the neck loop.

At the end of the session and before disconnecting or removing FittingLINK make sure
that you have saved your programming to the hearing instruments.

The optimal placement of the hearing instruments is on the outside of the neck loop,
between 5-10 cm/2-4 in. from the neck loop as shown in the drawing.

The distance between FittingLINK and the Bluetooth adapter in your PC can be no more
than 10 metres (in direct line of sight).

Devices and installations such as power cables, TVs, PC monitors, LED light bulbs and
other devices emitting magnetic noise might decrease the programming performance if
placed too close to FittingLINK. Likewise a table made of or containing a lot of metal, may
lead to decreased performance.

Please note that other active FittingLINK devices and wireless hearing instrument
accessories in proximity may create interference and should be turned OFF.

If you experience decreased performance, we recommend that you relocate FittingLINK
or turn off possible sources of interference.

28 29

Please consult the fitting software for further guidance.

Programming with a client

When you want to program hearing instruments while your client is wearing them, please
make sure that FittingLINK is sufficiently charged.

For easy placement, the neck loop can be opened, as shown on the drawing below,
while placing FittingLINK around the client's neck.

30 31

When opening the neck loop, pull the connectors
apart. Do not pull the neck loop antenna.

When you program hearing instruments, the
neck loop must always be closed as shown in the
drawing to the right.

The distance between FittingLINK and the
Bluetooth adapter in your PC can be no more than
10 metres (in direct line of sight).

Devices and installations such as power cables,
TVs, PC monitors, LED light bulbs and other
devices emitting magnetic noise might decrease
the programming performance if placed too close
to FittingLINK. Please note that other active
FittingLINKs and wireless hearing instrument
accessories in proximity may create interference
and should be turned off.

If you experience decreased performance, we recommend that you turn off possible
sources of interference.

At the end of the session and before disconnecting or removing FittingLINK make sure
that you have saved your programming to the hearing instruments.

Please consult the fitting software for further guidance.

32

How to use FittingLINK on children

For children who are old enough to provide verbal feedback regarding their hearing
instrument, it will be possible to use FittingLINK for programming, real-ear verification or
fine-tuning.

It is also possible to use FittingLINK with babies or small children. However, the
programming process with infants and small children differs from adults since they
are not able to provide verbal feedback on their hearing instruments’ sound quality.
Therefore, it is recommended that the actual verification of the hearing instrument be
done using the coupler-based verification method. See below for instructions.

When working with children, it can be necessary to shorten the neck loop. Always use
the provided clip to shorten the neck loop. Do not shorten or modify the neck loop in an
unauthorised way. Please refer to the drawing on how to place the clip.

34 35

How to use FittingLINK for coupler-based
verification using hearing instrument analysers

Place FittingLINK in the test chamber. Connect the hearing instrument to the 2cc coupler
and place the hearing instrument 5-10 cm away from the outside of the neck loop, as
shown here.

Close the lid of the test chamber and proceed with the coupler-based verification.
Please note that FittingLINK will not work in some test chambers, due to the chambers
being too small to ensure the 5-10 cm distance, or due to electromagnetic interference.
If this is the case, programming must be done using the hearing instrument programming
cables and a non-wireless programming interface (e.g., EXPRESSlink).

36 37

Overview of the LED indicators

How to read FittingLINK LED indicators.

How to read the Bluetooth adapter LED indicator.

Bluetooth adapter

LED

indicator

Steady Slow flash Fast flash LED off

Description

Bluetooth adapter active

Bluetooth adapter searching for in-range FittingLINK

Bluetooth adapter pairing

Bluetooth adapter inactive

Self test error - contact your supplier

38 39

The top LED indicator is the battery status indicator.

Battery status

Top LED

indicator

Steady Flash

Description

FittingLINK on and battery fully charged

Battery charging

Low battery

Very low battery

The front LED indicators are programming status indicators.

Programming status

Front LED

Description

indicator

Connected to right hearing instrument

Communicating with right hearing instrument

Connected to left hearing instrument

Communicating with left hearing instrument

Not connected to the hearing instruments

Steady Flash LED off

40 41

Front LED

indicator - red

Front LED
indicator - blue

Cleaning and maintenance

Warnings

FittingLINK is a sealed device that requires minimum maintenance.
To ensure high levels of hygiene always disinfect FittingLINK before a programming
session begins.

To disinfect, wipe FittingLINK and the neck loop with a 70% alcohol / 30% water
solution. FittingLINK and the neck loop must never be washed or immersed in water or
other liquids.

The power supply, the charging cradle and the Bluetooth adapter must be kept free of
dirt and debris. These parts are to be cleaned with a soft dry cloth only.

When FittingLINK is not in use, turn it OFF and store it in the charging cradle in order for it
to be sufficiently charged and ready for the next fitting session.

42 43

To ensure personal safety and correct use you should familiarise yourself fully with the
following general warnings and the entire contents of this booklet before using your
FittingLINK. Consult your supplier's support function if you experience unexpected
operations or events with your FittingLINK.

Connection to external equipment

When using the USB cable always insert the cable into FittingLINK before connecting the
cable to other equipment.

The safe use of FittingLINK when connected to external equipment with a USB cable
is determined by the external signal source. When connected to external equipment
plugged into a wall outlet, this equipment must comply with IEC-62368 (or IEC-60065,
IEC-60950 until June 20, 2019) or equivalent safety standards.

Warnings Warnings

Heat and chemicals

FittingLINK must never be exposed to extreme heat e.g. left inside a parked car in the
sun. FittingLINK must not be dried in microwave ovens or other ovens. The chemicals in
cosmetics, hairspray, perfume, aftershave lotion, suntan lotion and insect repellent can
damage FittingLINK. Always remove FittingLINK before applying such products and allow
time to dry before use.

Choking hazards

FittingLINK should be kept out of the reach of children and anyone else who might
swallow parts or otherwise cause injury to themselves.

If a part is swallowed, see a doctor immediately.

Active Implants

FittingLINK has been thoroughly tested and characterised for human health according to
international standards for human exposure (Specific Absorption Ratio - SAR), induced
electromagnetic power and voltages into the human body. The exposure values are well
below international accepted safety limits for SAR, induced electromagnetic power and
voltages into the human body defined in the standards for human health and coexistence
with active medical implants, such as pacemakers and heart defibrillators.

If your client has an active brain implant, please contact the manufacturer of your
implantable device for information about the risk of disturbance. Immediately remove
FittingLINK if interference is suspected and seek medical advice.

Interference

FittingLINK has been thoroughly tested for interference according to the most stringent
international standards. However, interference between FittingLINK and other devices (e.g.
some mobile telephones, citizens band devices, and other wireless devices) may occur. If this
occurs, increase the distance between FittingLINK and the interfering device.

44 45

Interference can also be caused by power line disturbances, electromagnetic fields from
other devices, radio signals and electrostatic discharges.

Warnings Warnings

Please note that other active FittingLINK devices and wireless hearing instrument
accessories in proximity may create interference and should be turned off.

Use of the neck loop

The neck loop is an antenna for the magnetic induction link to the hearing instruments.

If the neck loop should accidentally get caught on something while the client is wearing
it, the neck loop is constructed to release automatically. Therefore, never try to shorten
or modify the neck loop in an unauthorised way.

Always use the provided clip to shorten the length of the neck loop.
If the neck loop breaks, it cannot be repaired and must be replaced immediately. Consult
your local supplier for replacement.

Please refer to “How to use FittingLINK on children”.

46 47

Rechargeable battery

Do not attempt to open FittingLINK, as it may damage the battery.

Never attempt to replace the battery. If battery replacement is needed, please return
your device to the supplier. The service guarantee is void if there are signs of tampering.

The safety of recharging batteries using a USB connector is determined by the external
signal source. When connected to external equipment plugged into a wall outlet, this
equipment must comply with IEC-62368 (or IEC-60065, IEC-60950 until June 20, 2019)
or equivalent safety standards.

Technical information FittingLINK

FittingLINK contains a radio transceiver using short-range magnetic induction
technology, working at 3.84 MHz and a Bluetooth radio operating at 2.4 GHz.

The magnetic field strength of the transmitter is very weak and always below 15 nW
[typically below -15 dBμA/m at 10 meter distance].

FittingLINK complies with international standards concerning radio transmitters,
electromagnetic compatibility and human exposure.

Due to the limited space available on FittingLINK relevant approval markings can be
found in this booklet.

Additional information can be found in the Product information document.

48 49

USA and Canada

This device is certified under:

FCC ID: 2ACAHWLP021
IC: 11936A-WLP021

Notice:

The device complies with Part 15 of the FCC Rules and with Industry Canada’s licence­exempt RSSs standards.

Operation is subject to the following two conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference received, including interference that may

cause undesired operation.

Notice:

Changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.

Technical information Bluetooth adapter

The Bluetooth adapter contains a radio transceiver using Bluetooth Low Energy and
Bluetooth at 2.4 GHz. The radio transmitter is weak and always below 10mW equal to
10 dBm in total radiated power.

USA and Canada

This device contains a radio module with the following certification ID numbers:

FCC ID: DMOCBBSKE
IC: 2099D-BTD800

Notice:

The device complies with Part 15 of the FCC Rules and with Industry Canada’s licence­exempt RSSs standards.

Operation is subject to the following two conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference received, including interference that may
cause undesired operation.

50 51

Notice:

Changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.

This Class B digital apparatus complies with Canadian ICES-003.

NOTE: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC rules.

These limits are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the distance between the equipment and the receiver.

• Connect the equipment to an outlet on a circuit different from that to which the
receiver is connected.

• Consult your manufacturer for help.

Radiofrequency Radiation Exposure Information

This equipment complies with FCC and IC radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with
minimum distance of 20 cm between the radiator and your body.

This transmitter must not be co-located or operating in conjunction with any other
antenna or transmitter.

52 53

Technical data and conditions of use

FittingLINK model

Bluetooth adapter model

Bluetooth adapter version

Operating conditions

Storage and transportation
conditions

WP-2

BTD 800 USB

WP-3

Temperature: 5 °C to 40 °C
Humidity: 15% to 93%, non-condensing
Atmospheric pressure: 700 hPa to 1060 hPa

Temperature: -25 °C to 70 °C
Humidity: 15% to 93%, non-condensing
Atmospheric pressure: 700 hPa to 1060 hPa

International warranty

Your FittingLINK is covered by an international limited warranty issued by the
manufacturer for a period of 12 months from the date of delivery. This limited warranty
covers manufacturing and material defects in the device itself, but not in accessories
such as e.g. batteries, cables, power supplies, etc. Problems arising from improper/
incorrect handling or care, excessive use, accidents, repairs made by an unauthorised
party, exposure to corrosive conditions, damage due to foreign objects entering the
device or incorrect adjustments are NOT covered by the limited warranty and may
void it. The above warranty does not affect any legal rights that you might have under
applicable national legislation governing sale of consumer goods.

If you need service

Please contact your supplier's support function, who may be able to assist in sorting
out minor problems and adjustments immediately.

54

The manufacturer declares that FittingLINK (WP-2 and BTD 800 USB) is in compliance
with the essential requirements and other relevant provisions of Directive 2014/53/EU.
Declarations of Conformity are available at the manufacturer.

Manufactured by:
SBO Hearing A/S
Kongebakken 9
DK-2765 Smørum
www.sbohearing.com

Waste from electronic
equipment must be
handled according to
local regulations.

Description of symbols used in this booklet

Warnings

Text marked with a marking symbol must be read before using the product.

Manufacturer

The product is produced by the manufacturer whose name and address are stated next to the
symbol. Indic ates the medical device manufacturer, as dened in EU Directives 90/385/EEC,
93/42/EEC and 98/79/EC.

CE mark

The product complies with Medical Device Directive 93/42/EEC.

Electronic waste (WEEE)
Recycle your hearing aids, accessories or batteries according to local
regulations or return them to your hearing care professional for disposal. Electronic equipment
covered by Directive 2012/19/EU on waste and
electrical equipment (WEEE).

Regulatory Compliance Mark (RCM)
The product complies with electrical safety, EMC and radio spectrum requirements for products
supplied to the Australian or New Zealand market.

Bluetooth logo

Registered trademark of Bluetooth SIG, Inc. where any use of such requires a license.

56

173877UK / 2019.03.22

Description of additional symbols used on labels

Keep dry
Indicates a medical device that needs to be protected from moisture.

Caution symbol

Consult instructions for use for warnings and cautions.

Catalogue number

Indicates the manufacturer’s catalogue number so that the medical device
can be identied.

Serial number

Indicates the manufacturer’s serial number so that a specic medical
device can be identied.

Power supply outlet

Indicates the rate at which power is sent from the outlet to your electrical device.

Japan TELEC symbol

Indicates mark for certied radio equipment.

Singapore IMDA label

Indicates that the device complies with the standards and specication published by Info­Communications Media Development Authority (IMDA) and is compatible with the public
telecommunication networks in Singapore and does not cause radio frequency interference to
other authorized radio-communication networks.

This symbol indicates that the product described in these instructions for use adheres to the
requirements for an applied part of Type B of EN 60601-1. The surface of the product was
specied as an applied part of Type B.

173877UK / 2019.03.22

0000173877000001