oticon FittingLINK 3.0 Instruction Manual

Instructions for use

Wireless
Programmer

FittingLINK 3.0

Introduction to this booklet

This booklet guides you on how to use and maintain your new
FittingLINK 3.0. Please read the booklet carefully including the
“Warnings” section. This will help you get the most out of your new
FittingLINK 3.0.

If you have additional questions about the use of your FittingLINK

3.0, please contact your supplier’s support function.

For your convenience this booklet contains a navigation bar to help
you navigate easily through the different sections.

About Startup Daily use Warnings More info

Intended use

FittingLINK 3.0 is intended as a programming interface to fitting
software, for wireless transfer of fitting data from the device
running the fitting software to the wireless hearing aids.

FittingLINK 3.0 is intended to be used by hearing care professionals.

Compatibility

FittingLINK 3.0 is compatible with Oticon hearing aids with 2.4 GHz
radio technology. It is backwards compatible and can be used with
FittingLINK WP-2. For backwards compatibility refer to FittingLINK
WP-2 “Instructions for Use” which can be
found on: www.oticon.global

INSTRUCTIONS FOR USE

Table of contents

About

Package contents 6
Product overview 7

Start up

Connect FittingLINK 3.0 to a PC 8
FittingLINK 3.0 and your fitting software 11

Daily use

How to use FittingLINK 3.0 12
Pairing FittingLINK 3.0 with 2.4 GHz wireless hearing aids 14
LED indicator 18
Taking care of your FittingLINK 3.0 19
Troubleshooting 20

Warnings

Warnings 24

More info

International warranty 26
Technical information 27

Package contents

You will find the following items in the package:

FittingLINK 3.0 Desk stand Instructions for Use

6

About Startup Daily use Warnings More info

(this booklet)

Instructions for use

Wireless
Programmer

FittingLINK 3.0

Product overview

FittingLINK 3.0

LED indicator

USB 2.0

Cable (2 m)

Desk stand

7

Connect FittingLINK 3.0 to a PC

Before FittingLINK 3.0 can be used as your programming device
for wireless hearing aids, Genie 2 must be installed on your PC.
FittingLINK 3.0 must then be plugged into your PC in one of two
ways:

You can choose to plug FittingLINK 3.0 in the desk stand and
connect the USB cable from the desk stand to the PC [A]

A

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About Startup Daily use Warnings More info

or you can choose to plug FittingLINK 3.0 directly into a USB port on
the PC [B].

B

We recommend that you keep FittingLINK 3.0 in the desk stand to
ensure optimal performance.

9

When you have connected FittingLINK 3.0 and turn on your PC the
first time, a small pop-up window will appear on the screen indicat­ing that the applicable driver is being installed. Let the installation
finish before you proceed.

The driver installation runs only the first time you turn on your PC
or in case you unplug FittingLINK 3.0 and afterwards plug it into a
different USB port than the one originally used.

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About Startup Daily use Warnings More info

FittingLINK 3.0 and your tting software

When you have connected FittingLINK 3.0 to your PC and you open
Genie 2 for the first time, FittingLINK 3.0 will be detected as a
programming device.

FittingLINK 3.0 is automatically added as an option on the “Detect”
button in Genie 2.

11

How to use FittingLINK 3.0

At the beginning of every programming session FittingLINK 3.0
needs to be paired to the client’s hearing aids. See the “Pairing
FittingLINK 3.0 with 2.4 GHz wireless hearing aids” section.

We recommend that you keep FittingLINK 3.0 in the desk stand to
ensure optimal performance.

Operating range while pairing

In order to ensure steady high performance it is necessary to keep
the hearing aids within 30 centimetres of FittingLINK 3.0 during
pairing.

Operating range while programming

Once paired, the distance between FittingLINK 3.0 and your
hearing aids can be up to 5 metres (in direct line of sight).

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Operating range for test box verification

When performing coupler-based verification in a hearing aid test
box, the distance between FittingLINK 3.0 and the hearing aids
should be as short as possible and no more than 0.5 metres.

13

Pairing FittingLINK 3.0 with 2.4 GHz wireless
hearing aids

1. Turn on your PC

2. Open Genie 2

3. Attach speakers to the hearing aids

Up to 30 cm

4. Insert new batter­ies in the battery
drawer on the
hearing aids.

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5. Place the hearing aids and FittingLINK 3.0
within range. See the “Operating range while
pairing” section.

6. Close the battery drawer and
wait for the startup jingle.

Now the hearing aids will be in
pairing mode for 3 minutes.

7. Select FittingLINK 3.0 as your
programming device and
FittingLINK 3.0 will automati­cally detect all 2.4 GHz hearing
aids in range.

15

8. In “Detect Wireless “select the
relevant hearing aids from the
instruments list and click
“Connect” to begin the fitting.

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About Startup Daily use Warnings More info

9. When the fitting is finished
enter “Save and Exit” and click
“OK” to save and close the
session.

IMPORTANT NOTICE

Please refer to the hearing aid’s instructions for use for details on the
functionality of the specific hearing aid solution.

17

LED indicator

How to read the LED indicator

Indication Description

FittingLINK 3.0 active

FittingLINK 3.0 inactive

FittingLINK 3.0 searching for in range FittingLINK WP-2

FittingLINK 3.0 in pairing mode with FittingLINK WP-2

Self test error

Steady LED off Slow flash Fast flash

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About Startup Daily use Warnings More info

Taking care of your FittingLINK 3.0

FittingLINK 3.0 and its accessories must be kept free of dirt and
debris. Use a soft, dry cloth to clean FittingLINK 3.0.

We recommend that FittingLINK 3.0 is kept in the desk stand in
between fitting sessions.

IMPORTANT NOTICE

FittingLINK 3.0 must never be washed or immersed in water or other
liquids.

19

Troubleshooting

Locations where Bluetooth technology is not allowed

FittingLINK 3.0 must not be used in locations where Bluetooth
technology is not allowed. Please note that FittingLINK 3.0 is only
active when the LED indicator is on, i.e. when used by Genie 2.

Interference

Please note that active programming devices and wireless devices
in general may create interference. If you experience decreased
performance, relocate FittingLINK 3.0 or turn off the possible
sources of interference.

The PC cannot find the driver for FittingLINK 3.0

Genie 2 must be installed before the PC can find and install the
driver for FittingLINK 3.0. After installing Genie 2, re-connect
FittingLINK 3.0 to your PC and let the driver installation finish
before you proceed.

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About Startup Daily use Warnings More info

Genie 2 does not recognise FittingLINK 3.0 as a programming
device

• Close Genie 2 and turn off your PC

• If FittingLINK 3.0 is plugged into the desk stand, unplug and
reinsert the desk stand cable in the PC, and then unplug and
reinsert FittingLINK 3.0 in the desk stand

• If FittingLINK 3.0 is plugged directly into the PC, unplug and
reinsert it in the PC

• Turn on your PC

• Open Genie 2

• FittingLINK 3.0 should now be available as an option on the
“Detect” button

If the problem continues, contact your supplier’s support function.

21

Genie 2 fails to connect to the 2.4 GHz wireless hearing aids

Check for possible sources of interference. See the “Interference” section.

Speakers must be attached to the hearing aids before they can
be detected by FittingLINK 3.0, since the antenna is placed in the
speaker wire.

Check that FittingLINK 3.0 and the hearing aids are within range.

If the issue is still not resolved:

• Open the battery drawer on the hearing aids

• Return to the “Pairing FittingLINK 3.0 with the hearing aids”
section and start over from step 6

Make sure to click the “Detect” button in Genie 2 within 3 minutes
from closing the battery drawer on the hearing aids.

If the problem continues, contact your supplier’s support function.

22

About Startup Daily use Warnings More info

Failed connection to hearing aids when performing a test box
verification

• Consult Genie 2 “Help files”.

FittingLINK 3.0 LED indicator flashes blue

Pairing mode with FittingLINK WP-2 has been activated.
Simply wait for the signal to stop.

For further details see the FittingLINK WP-2 “Instructions for Use”
which can be found on: www.oticon.global

FittingLINK 3.0 LED indicator flashes red

• Contact your supplier’s support function.

23

Warnings

You should familiarise yourself fully
with the following general warnings
and the entire contents of this book­let before using your FittingLINK 3.0
to ensure personal safety and correct
use. Consult your supplier’s support
function if you experience unexpect­ed operations or events with your
FittingLINK 3.0.

Choking hazards and risk of
swallowing small parts

• Your FittingLINK 3.0 and its parts
should be kept out of reach of
children and anyone who might
swallow these items or otherwise
cause injury to themselves.

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About Startup Daily use Warnings More info

If a small part is swallowed, see a
doctor immediately.

Interference

• FittingLINK 3.0 has been thorough­ly tested for interference according
to the most stringent international
standards. However, interference
between FittingLINK 3.0 and other
devices (e.g. some mobile tele­phones, citizens band devices and
other wireless devices) may occur.
If this occurs, increase the distance
between FittingLINK 3.0 and the
interfering device.

Connection to external equipment

• The safety of the use of
FittingLINK 3.0, when connected
directly or via the desk stand to
external equipment, is determined
by the external equipment. When
connected to equipment plugged
into a wall outlet, this equipment
must comply with IEC-60065,
IEC-60950 or equivalent safety
standards.

25

International warranty

Your FittingLINK 3.0 is covered by an
international limited warranty issued
by the manufacturer for a period of
12 months from the date of delivery.
This limited warranty covers manu­facturing and material defects in the
device itself, but not in accessories
such as e.g. batteries, cables, power
supplies, etc. Problems arising from
improper/incorrect handling or care,
excessive use, accidents, repairs
made by an unauthorised party, expo­sure to corrosive conditions, damage
due to foreign objects entering the
device or incorrect adjustments are
NOT covered by the limited warranty
and may void it. The above warranty
does not affect any legal rights that
you might have under applicable

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About Startup Daily use Warnings More info

national legislation governing sale of
consumer goods.

If you need service

Please contact your supplier’s sup­port function, who may be able to
assist in sorting out minor problems
and adjustments immediately.

Technical information

Model BTD 800 USB

Type FittingLINK 3.0

Version WP-3
Operating conditions Temperature: 5 °C to 40 °C

Storage and transportation
conditions

Humidity: 15% to 93%, non-condensing
Atmospheric pressure: 700 hPa to 1060 hPa

Temperature: -25 °C to 70 °C
Humidity: 15% to 93%, non-condensing

27

FittingLINK 3.0 contains a radio
transceiver using Bluetooth Low
Energy (BLE) and a proprietary short
range radio technology both working
at 2.4 GHz. The 2.4 GHz radio trans­mitter is weak and always below +8.0
dBm EIRP in total radiated power.

FittingLINK 3.0 complies with
international standards concerning
electromagnetic compatibility and
human exposure.

Due to the limited space available
on FittingLINK 3.0 relevant approval
markings can be found in this booklet.

Additional information can be found
in the Technical Data sheet on
www.oticon.global

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USA and Canada

This device is certified under:
FCC ID: DMOCBBSKE
IC: 2099D-BTD800

This device complies with Part 15 of
the FCC Rules and with Industry
Canada’s licence-exempt RSSs.

Operation is subject to the following
two conditions:

1. this device may not cause harmful
interference, and

2. this device must accept any inter­ference received, including inter­ference that may cause undesired
operation.

Changes or modifications not
expressly approved by the party

responsible for compliance could void
the user’s authority to operate the
equipment.

This Class B digital apparatus complies
with Canadian ICES-003.

Note: This equipment has been tested
and found to comply with the limits
for a Class B digital device, pursuant to
part 15 of the FCC Rules. These limits
are designed to provide reasonable
protection against harmful interfer­ence in a residential installation. This
equipment generates, uses and can
radiate radio frequency energy and, if
not installed and used in accordance
with the instructions, may cause
harmful interference to radio com­munications. However, there is no
guarantee that interference will not
occur in a particular installation. If
this equipment does cause harmful

interference to radio or television
reception, which can be determined
by turning the equipment off and
on, the user is encouraged to try to
correct the interference by one or
more of the following measures:

• Reorient or relocate the receiving
antenna.

• Increase the separation between
the equipment and receiver.

• Connect the equipment into an out­let on a circuit different from that to
which the receiver is connected.

• Consult the manufacturer or an expe­rienced radio/TV technician for help.

To comply with RF exposure require­ments, the device and the antenna for
this device must be installed to ensure
a minimum separation distance of 20
cm or more from a person’s body. Other
operation configurations should be
avoided.

29

The manufacturer declares that
this FittingLINK 3.0 is in compliance
with the essential requirements and
other relevant provisions of Directive
2014/53/EU.

Waste from electronic
equipment must be
handled according to
local regulations.

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Declaration of Conformity is available
from the manufacturer.

SBO Hearing A/S
Kongebakken 9
DK-2765 Smørum
Denmark
www.sbohearing.com

164504UK / 2017.08.21

164504UK / 2017.08.21

0000164504000001