oticon EPOQ Instructions For Use Manual

RITE Power

INSTRUCTIONS FOR USE

Thank you

Contents

Thank you for choosing our product as your means to better hearing.

To support your efforts, we have put great care and attention into making sure that your
new hearing instruments are of the highest quality and that they are easy to use and
maintain.

We recommend that you read this manual carefully to achieve the maximum benefit of
your new hearing instruments.

Congratulations on your decision to actively improve your hearing with today’s most
advanced hearing technology in the market.

Instrument view RITE Power with Power Dome 5
Instrument view RITE Power with Ear Mould 7
Turning your instruments ON and OFF 9
Left/Right ear marking 10
Putting on your instrument 11
Push-button 12
Programs (Optional) 14
Volume Control 16
Standby (Optional) 17
Changing batteries 18
Tamper-resistant battery door (Optional) 20
Telecoil (Optional) 21
Auto Phone (Optional) 22
DAI (Direct Audio Input) 24
Daily care of your hearing instrument 26
Daily maintenance Power Mould 28
Daily maintenance with Power Domes 32

Using your hearing instrument 36
Common problems and their solutions 42
Warnings Yellow Pages

Instrument view
RITE Power with Power Dome

Microphone

openings

IMPORTANT NOTICE

Please familiarise yourself with the entire contents of this booklet before using your
hearing instruments. It contains instructions and important information about the use
and handling of your hearing instruments and batteries.

4 5

Your ear piece

Power Domes:

8mm

Speaker

Sound outlet

Battery door

10mm 12mm Plus dome

Push-button

Instrument view
RITE Power with Ear Mould

Sound outlet +
wax protection

system

Microphone

openings

Push-button

Ventilations

openings

Battery door

7

Turning your instruments ON and OFF

Turn ON your hearing instrument by closing the battery door completely with the battery
in place. When the battery door is closed the instrument will start up by playing a jingle.
This indicates that the battery is working and the instrument is operating.

Turn OFF your hearing instrument by opening the battery door slightly until a click is felt.

To preserve the battery, make sure your hearing instrument is switched off when you are
not wearing it.

IMPORTANT NOTICE

Open the battery compartment
fully to allow air to circulate
whenever you are not using your
hearing instrument, especially
at night!

ON OFF

Click Click

9

Left/Right ear marking

Hearing instruments are fitted to the uniqueness of each ear, which means if you have
two instruments then your left hearing instrument is programmed differently from your
right. That is why it is important to distinguish between the left hearing instrument and
the right.

In order to easily identify whether it is left ear or right ear instrument, colour markings
may be applied inside the battery door.

A blue dot marks the LEFT instrument.
A red dot marks the RIGHT instrument.

10 11

Putting on your instrument

Place the speaker, with the ear piece attached, into your
ear first (1) and then place the instrument behind your
ear (2).

If the power instrument has a Power Mould as ear piece,
make sure it is positioned in the ear so it perfectly fits
the ergonomics of the ear canal in a tight and comfort­able way.

Make sure that the ear piece is placed so that the tube
follows the contour of the skin.

1

2

Push-button

The push-button on your hearing instrument can be programmed to one of 3 functionalities.

Your hearing instrument has an ergonomic designed push-button for volume adjustment
and switching between different programs.

The push-button can be pressed and activated on either the upper part (UP) or the lower
part (DOWN).

UP

DOWN

12 13

Left Right

Program shift:

Press shortly to change program.

Volume control:

Press shortly to adjust the volume.

Both volume control and Program shift:

Press shortly to adjust the volume and press long (about 2 seconds)
to shift program.

Binaural Interchange enabled (see “Using 2 instruments”).

To be filled out by your Hearing Care Professional!

Programs (Optional)

Your hearing instrument can have up to 4 different programs.

When switching between the different programs, your hearing instrument will beep.
The number of beeps will indicate which program you are using.

Below you can see a description of the programs available in your hearing instrument.

Prg. 1:

Prg. 2:

Prg. 3:

One beep, when you switch to programme 1

e

Two beeps, when you switch to programme 2

ee

Three beeps, when you switch to programme 3

eee

Four beeps, when you switch to programme 4

eeee

Press the upper part to go forwards in the programme cycle e.g from P-P. Press the
lower part to go backwards in the programme cycle e.g from P-P.

14 15

Prg. 4:

Using 2 instruments

For ease of use, the push-button can be programmed to change to the equivalent
program in the other instrument also, by using the wireless communication between the
instruments. This is referred as binaural interchange.

Volume Control

The volume control allows you to adjust the volume in specific listening situations to the
level you feel comfortable with.

Standby (Optional)

Press the button for a minimum of 3 seconds to set the instrument in standby mode.

To increase volume, shortly press the upper part of the push-button.

To decrease volume, shortly press the lower part of the push-button.

When the hearing instrument is turned on, it starts up at a preferred volume level. When
adjusting the volume control to the preferred level, this is indicated by a beep.

Using 2 instruments

For ease of use, the push-button can be programmed to adjust the volume in the other
instrument equivalently, by using the wireless communication between the instruments.
This is referred as binaural interchange.

16 17

To reactivate the instrument, push the button shortly again.

Use the standby function if you need to silence the instrument
while you have the instrument on.

Note: pushing either side of the button will set the instrument
on standby.

WARNING

Do not use the standby function as a switch off as the hearing instruments still draws
current from the battery in this mode.

Push
3 sec

Changing batteries

To replace the battery, follow these instructions:

Your hearing instrument battery size is 312.

A worn out battery should be removed immediately.

When the battery power is low, you will hear 2 beeps.
This pre-warning starts when the battery has only a few
hours of operation left. The pre-warning will be repeated
with moderate intervals to indicate it is time to change
the battery.

If the battery runs out the instrument turns off. When that
happens, 4 beeps are played to indicate that the instrument
is no longer operating.

It is not an indication of a malfunction.

18 19

Open the battery door completely by pushing the raised edge in the bottom of the •
instrument. Remove the old battery.

Remove the sticky label from the + side of the new battery.•

Insert the new battery so that its + marking faces the + sign printed on the battery •
door. Close the battery door.

Any moisture on the battery surface should be wiped
off before use.

When you change battery, it will take a few seconds
before the battery works to full capacity.

To assist the handling of the batteries, the magnet
placed at the end of the tool can be used.

Tamper-resistant battery door (Optional)

Telecoil (Optional)

This is strongly recommended for infants, small children and people with learning
difficulties.

Instructions

To lock the battery door:
Make sure the door is completely closed. Use the screwdriver in the
cleaning tool to turn the tamper-resistant screw to locked position.

To unlock the battery door:
Use the screwdriver in the cleaning tool to turn the tamper-resistant
screw to unlocked position. The battery door can be opened as usual.

Important: Do not force the battery door beyond its fully opened
position. Insert the battery correctly. Excessive force can deform the
battery door, which will reduce its temper resistant effectiveness.

20 21

The telecoil is a receiver for audio signals transmitted from an inductive loop installation.
The telecoil is meant for telephone conversations and for loop systems in e.g. theatres,
churches or lecture rooms.

The telecoil is activated by the push-button as switching between programs. When activated,
you will hear a certain number of beeps corresponding to the telecoil program.

See “Programs” for where the telecoil programme is placed.

Auto Phone (Optional)

The hearing instrument may have an Auto Phone functionality. When the hearing instrument
is close to a telephone receiver, the Auto Phone will activate a Phone Program. When the
Phone Program is activiated you will hear a number of beeps.

When you end your telephone conversation, the hearing instrument will automatically
return to the previous program.

Not all telephones can activate the Auto Phone. The
telephone receiver may need to have a special magnet
fitted. Please follow the separate instructions for
mounting the magnet, which is available from your
Hearing Care Professional.

22 23

WARNING

If you use an Autophone magnet:

Keep magnets out of reach of children and pets. If a magnet is swallowed, see a •
doctor immediately.

Do not wear the magnet in a breast pocket and always keep it 30 cm away from •
active implanatable devices. Preferably, use the telephone with magnet on the
opposite side than a pacemaker or other active implantants.

Keep the magnet 30 cm away from credit cards and other magnetically sensitive •
devices.

DAI (Direct Audio Input)

If your hearing instrument is connected by means of a DAI shoe with an external sound
source, like a discman or hand mic, the signals of these devices will be directly trans­ferred to your hearing instrument.

Mounting of DAI

Start by opening the battery door, click the DAI shoe
onto the instrument.

Then insert the DAI cord into the shoe.

When the DAI shoe is connected, the instrument will
automatically switch to a combination of a DAI program
and the microphone input of the instrument.

DAI shoe

24 25

Instrument

DAI cord

connector

If you would like the DAI program alone, you can switch to the next program by using the
program switch button.

Two new programs will automatically place themselves after the standard programs,
which have been programmed into your hearing instrument by your Hearing Care
Professional.

IMPORTANT NOTICE

When the DAI is connected to mains-operated equipment, this equipment must
comply with IEC-60065, IEC-60601 or equivalent safety standards.

Daily care of your hearing instrument

Your ear canal produces ear wax (cerumen) which may clog up the sound output or the
ventilation opening of your ear mould. To prevent wax accumulation causing a change in
performance, the guidelines in this section should be followed.

When handling a hearing instrument, keep it over a soft surface to avoid damage if you
drop it.

Cleaning the instruments

A range of dedicated cleaning tools is prepared for the special purpose of cleaning the
instrument. These should be used to ensure the best care and performance of your
hearing instruments.

Before retiring at night:

Make sure that there is no ear wax in any of the earpiece openings since it may reduce •
the hearing instrument’s efficiency.

Open the battery door to allow air to circulate.•

Cover

Use the cloth to wipe clean the surface of the instruments.

Replace the brush when necessary. Just pull it out of the tool and insert a new fresh brush.
Press the new one firmly into the handle.

26 27

Brush

Handle

Daily maintenance Power Mould

The Power Mould should be cleaned regularly:

Clean the ventilation opening by pressing the brush through the hole while twisting it •
slightly.

The hearing instrument itself and Power Mould must never be washed or immersed in
water or other liquids!

28 29

IMPORTANT NOTICE

Do not attempt to press the brush through the receiver opening.

Replace the wax protection system

Remove the tool from the shell. The tool has two ends, one with a new filter (A) and 1.
one with the removal tool (B).
Insert the removal tool into the sound outlet of the Power Mould.2.
Pull the used wax filter out slowly keeping the tool straight.3.
Turn the tool 180°. 4.
Push the new filter into the sound outlet and gently remove the tool.5.
Discard the used tool. Do not reuse.6.

1

A

B

2

3

The wax filter should be changed:

When you can see that the filter placed in the Power Mould is clogged. •
When the hearing instrument does not sound normal. •

Use WaxStop protection systems only!

4

0

180

5

30 31

6

Daily maintenance with Power Domes

Changing the dome

The dome is easy to replace. Replace it whenever needed.

Clean the speaker unit reqularly. Use the cloth and rub off any earwax.

The dome should not be cleaned. When you require a fresh, clean dome, remove the
existing one and put on a fresh one.

We recommend the dome to be replaced at least once a month or as directed by your
Hearing Care Professional.

32 33

Use a finger nail and hold the bottom of the dome. Then pull it off. Place the new dome
on the speaker and ensure that it is fastened securely.

1

2

3

Under the dome you will notice a white wax filter attached to the end of the speaker. This
is a wax filter that will keep debris from damaging the speaker. If this filter becomes
clogged, contact your Hearing Care Professional for service and replacement of the filter.

IMPORTANT NOTICE

The dome is made of a soft, medically approved rubber material. If the dome comes
off in the ear canal, it will not cause any harm. If you can – carefully take it out. If
necessary, let another person help you. Do not push the dome into the ear canal. Do
not push the speaker unit into the ear again before the dome is removed from the
ear. If you have any doubts, contact your Hearing Care Professional.

34 35

Avoiding heat, humidity and chemicals

Your hearing instrument must never be exposed to extreme heat e.g. left inside a parked
car in the sun. They must never be exposed to a lot of moisture e.g. steam baths, showers
or heavy rain. Nor must they be dried in microwave ovens or other ovens.

Wipe the batteries carefully if moisture is present as it may affect their performance.
Using an anti-humidity kit can help to avoid these problems and may even extend the
life of your hearing instrument. Consult your Hearing Care Professional for further advice.

The chemicals in cosmetics, hairspray, perfume, after shave lotion, suntan lotion and
insect repellant can damage your hearing instrument. You should always remove your
hearing instrument before applying such products and allow time for the product to dry
before reinserting your hearing instrument. If you use lotion, be sure to wipe your hands
dry before putting on your hearing instrument.

Using your hearing instrument

It takes time to adjust to a new hearing instrument. How long this adjustment takes differs
from person to person. It will depend on a number of factors, such as whether you have
had a hearing instrument before and the degree of your hearing loss.

Conversation with another person2.

Sit with someone else in a quiet room. Face each other so you can read facial expres­sions easily. You may experience new speech sounds, which can seem a little disturbing
in the beginning. However, after the brain has adapted to the new speech sounds, you
should hear speech clearer.

Seven easy steps to better hearing

In the quiet of your home1.

Try to accustom yourself to all the new sounds. Listen to the many background sounds
and try to identify each sound. Bear in mind that some sounds will seem different from
what you are used to. You may have to learn to identify them again. Note that in time you
will get accustomed to the sounds in your environment – if not please contact your
Hearing Care Professional.

If using the hearing instrument makes you tired, take them off for a little while and have
a rest. Gradually, you will begin to be able to listen for longer periods of time. Soon, you
will be able to wear your hearing instruments comfortably all day long.

36 37

Listen to radio or TV3.

When listening to the TV or the radio, start out by listening to news commentators since
they usually speak clearly, then try other TV programs.

If you find it difficult to listen to TV or radio, your Hearing Care Professional should be
able to give you advice on available accessories to enhance your listening capabilities
for TV and radio.

In group conversations4.

Group situations are usually accompanied by a greater degree of background noise, and
are, therefore, naturally more difficult to cope with. In such situations, therefore, focus
your attention on the person you want to hear. If you miss a word, ask the speaker to repeat.

Telecoil use in church, theatre, or cinema 5.

An increasing number of churches, theatres and public buildings often have loop
systems installed. These systems send out wireless sound to be received by the telecoil
in your hearing instrument. Typically, a sign will let you know whether the place has a
telecoil. Ask your Hearing Care Professional for details.

38 39

Using the telephone6.

When using the telephone tilt the receiver edge lightly on your cheek-bone in order to let
the sound flow directly into the hearing instrument microphone opening. This way, the
hearing instrument will not whistle and you ensure the best conditions to understand the
conversation. When you have the receiver in this position, remember to speak directly into
the microphone on the telephone in order to ensure good understanding in the opposite
“end of the line”.

If your hearing instrument has a telecoil (and your telephone has a built in tele-loop) you
can switch into telecoil program in order to improve the sound reception further.

Remember that the telecoil in hearing instruments may pick up disturbing signals from
electronic devices, such as a fax machines, computers, televisions or similar. Make sure
that the hearing instrument has a distance of 2 – 3 meters to such devices when using
the telecoil program.

Wireless and mobile phones7.

Your hearing instrument is designed to comply with the most stringent Standards of
International Electromagnetic Compatibility. However not all mobile phones are hearing
instrument compatible. The varying degree of disturbance can be due to the nature of
your particular mobile phone.

If you find it difficult to obtain a good result while using your mobile telephone, your
Hearing Care Professional should be able to give you advice on available accessories to
enhance listening capabilities.

Use your hearing instruments all day long

The best way to ensure better hearing is to practice listening until you can wear your
hearing instruments comfortably all day. In most cases, infrequent use of a hearing
instrument does not give you the full benefit. In most cases, you will not get the full
benefit of the hearing instuments if you use them infrequently.

40 41

Your hearing instruments will not restore normal hearing. Nor will they prevent or
improve a hearing impairment resulting from a physiological condition. What they will
give you, however, is help towards making better use of the hearing ability that you
have. If you have two hearing instruments always wear both.

The most important benefits of wearing two hearing instruments are:

Your ability to localize sounds will improve.•

It will be easier to understand speech in noisy surroundings.•

You will experience a fuller, more comfortable sound picture. •

Common problems and their solutions

Symptom Possible causes Solutions

No sound Worn-out battery Change battery (pg. )

Clogged sound outlet Clean PowerMould or dome (pg.  & )

Consider replacing wax protection or dome (pg.  & )

Intermittent
or reduced sound

Squealing
noise

If none of the above solutions solves the problem, ask your Hearing Care Professional
for assistance.

Clogged sound outlet Clean PowerMould or dome (pg.  & )

Moisture Wipe battery and instrument with dry cloth (pg. )

Worn-out battery Change battery (pg. 18)

Hearing instrument inserted improperly Reinsert hearing instrument (pg. )

Ear wax accumulated in ear canal Have ear canal examed by your doctor

42 43

International Warranty

Your hearing instruments are covered by a limited warranty issued by the manufacturer
for a period of 12 months from the date of delivery. This limited warranty covers manu­facturing and material defects in the hearing instrument itself, but not accessories such
as batteries, tubing, earwax filters etc.

Problems arising from improper handling or care, excessive use, accidents, repairs made
by an unauthorized party, exposure to corrosive conditions, physical changes in your ear,
damage due to foreign objects entering the device, or incorrect adjustments are NOT
covered by the limited warranty and may void it.

The above warranty does not affect any legal rights that you might have under applicable
national legis lation governing sale of consumer goods. Your Hearing Care Professional
may have issued a warranty that goes beyond the clauses of this limited warranty. Please
consult him/her for further information.

44 45

If you need service

Take your hearing instrument to your Hearing Care Profes sional, who may well be able to
sort out minor problems and adjustments on the spot.

Warranty Certificate

Product approval, precautions and markings

Name of Owner:

Dispenser:

Dispenser Address:

Dispenser Phone:

Purchase Date:

Warranty Period: Month:

Model Left: Serial no.:

Model Right: Serial no.:

Battery Size: 312

46 47

The hearing instrument contains a radio transmitter using short range magnetic induction
technology working at 3.84 MHz. The magnetic field strength of the transmitter is
< -42 dBµA/m @ 10m.

The emission power from the radio system is well below international emission limits for
Human Exposure. For comparison, the radiation of the hearing instrument is lower than
unintended electromagnetic radiation from for example halogen lamps, computer monitors,
dishwashers etc. The hearing instrument complies with international standards concerning
Electromagnetic Compability.

Due to the limited size available on the instruments all relevant approval markings are
found in this document.

The hearing instrument contains a module with:

Warnings

ID: U28FURPT01
IC: 1350B-FURPT01

The device complies with Part 15 of the FCC rules and RSS-210 of Industry Canada.

Operation is subject to the following two conditions:

this device may not cause harmful interference.1.
this device must accept any interference received, including 2.
interference that may cause undesired operation.

Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.

48

    / .

You should familiarize yourself fully with the following general warnings and the entire
contents of this booklet before using your hearing instruments.

Hearing instruments can be dangerous if swallowed or used improperly. Such actions
can result in severe injury, permanent hearing loss, or can even be fatal.

Hearing instruments, their parts, and batteries are not toys and should be kept out of •
reach of children and anyone who might swallow these items or otherwise cause
injury to themselves.

Never change the battery or adjust the controls of the hearing instruments in front of •
infants, small children or people with learning difficulties.

Discard batteries carefully in a place where infants, small children or people with •
learning difficulties cannot reach them.

Batteries have occasionally been mistaken for pills. Therefore carefully check your •
medicine before swallowing any pills.

Never put your hearing instruments or batteries in your mouth for any reason, as they •
are slippery and could be swallowed by accident.

Some hearing instruments can be supplied with a tamper-resistant battery compart-•
ment upon request. This is strongly recommended for infants, small children, and
people with learning difficulties.

If a battery or hearing instrument is swallowed, see a doctor immediately.

Usage of hearing instruments

Hearing instruments should be used only as directed and adjusted by your Hearing •
Care Professional. Misuse could result in sudden and permanent hearing loss.

Never allow others to wear your hearing instruments as incorrect/wrongful usage •
could cause permanent damage to their hearing.

Battery use

Always use batteries recommended by your Hearing Care Professional. Batteries of low •
quality may leak and cause bodily harm.

Never attempt to recharge your batteries. They may explode and cause serious injury.•

Never dispose of batteries by burning them. There is a risk that they will explode and •
cause serious injury.

Dysfunction in hearing instruments

Hearing instruments may stop functioning, for instance if the batteries have expired or •
if the receiver/loudspeaker is blocked by moisture or earwax. You should be aware of
this possibility, in particular when you are in traffic or otherwise dependent on
warning sounds.

Your hearing instruments are designed to comply with the most stringent Standards •
of International Electromagnetic Compatibility. However, your hearing instrument may
cause interference with other medical devices. Such interference can also be caused
by radio signals, power line disturbances, airport metal detectors, electromagnetic fields
from other medical devcies and eletrostatic discharges.

Interference

Your hearing instruments have been thoroughly tested for interference, according to •
the most stringent international standards. But new technical developments constantly
bring new products into society, and some may emit electromagnetic radiation, leading
to unforeseen interference in hearing instruments. Examples include induction
cooking appliances, shop alarm systems, mobile telephones, fax machines, personal
computer devices, X-rays, Computer tomography, etc.

Possible side effects

Hearing instruments may cause an accelerated accumulation of cerumen (ear wax). •

The otherwise non-allergenic materials used in hearing instruments may in rare cases •
cause a skin irritation.

Consult a doctor if you experience any of these side effects.

Safety requirements regarding Direct Audio Input (DAI)

The safety of hearing instruments with DAI (Direct Audio Input) is determined by the •
external signal source. When the DAI is connected to mains-operated equipment, this
equipment must comply with IEC-60065, IEC-60601 or equivalent safety standards.

Warning to hearing instrument dispenser and user

Special care should be excercised in selecting, fitting and using a hearing instrument •
where maximum sound pressure capability exceeds 132 dB SPL (IEC 711) as there may
be risk of impairing the remaining hearing of the hearing instrument user.

Wax protection system

Always visually inspect your hearing instruments to ensure that there is no gap •
between the wax protection flange and the tip of the Power Mould.

    / .

Hereby, Oticon A/S declare that this hearing instrument is in compliance with the
essential requirements and other relevant provisions of Directive 1999/5/EC.
Declaration of comformity is available at:

Oticon A/S
Kongebakken 9
DK-2765 Smørum
Denmark
www.oticon.com

    / .

If you are in any doubt about the use or replacement of your wax protection system,
contact your Hearing Care Professional.

0543 0682

Waste from electronic
equipment must be
handled according to
local regulations.

N1175