oticon Dynamo BTE13 SP Instruction Manual

Instructions for use

Dynamo

BTE13 SP

Introduction to this booklet

Intended use

This booklet guides you in how to use and maintain your new hearing
aid. Please read the booklet carefully including the Warning section.
This will help you to achieve the full benet of your new hearing aid.

Your hearing care professional has adjusted the hearing aid to meet
your needs. If you have additional questions, please contact your
hearing care professional.

About Start up Handling Options Warnings More info

For your convenience, this booklet contains a navigation bar to help
you navigate easily through the dierent sections.

The hearing aid is intended to amplify and transmit sound to the ear,
and thereby compensate for impaired hearing. This hearing aid is
intended for use by adults and children older than 36 months.

IMPORTANT NOTICE

The hearing aid amplication is uniquely adjusted and optimised to your
personal hearing capabilities during the hearing aid tting performed by
your hearing care professional.

Table of content

About

Start up

Handling

Options

Hearing aid view 6
Identify left and right hearing aid 8
Battery (size 13) 9

Turn the hearing aid on and off 10
When to replace a battery 11
How to replace the battery 12

Caring for your hearing aid 14
Sound hook with mould 16
Put on the hearing aid with mould 17
Clean the mould 18
Wash the mould 19

Optional features and accessories 20
Mute the hearing aid (optional) 21

Change volume 22
Volume control and ConnectLine (Optional) 24
Change programs (optional) 26
Other options (optional) 30
Direct Audio Input (DAI) 31
Wireless accessories (optional) 32
Tamper-resistant battery drawer (optional) 34

Warnings

Warnings 36

More info

Troubleshooting guide 42
Water resistant (IP58) 44
Conditions 45
Warranty certificate 46
International warranty 47
Technical information 48

Hearing aid view

What it is

What it does

Sound hook

Tube

Mould

Battery drawer

Nail grip Open the

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Microphone
openings

Volume
wheel

Sound out

Push button Change

Contains the battery.
Battery drawer is the

on/o switch

battery drawer

Sound in

Change volume
and mute the
hearing aid

programs

Identify left and right hearing aid

Battery (size 13)

It is important to distinguish between the left and the right hearing
aid as they might be programmed dierently.

Your hearing aid is a miniature electronic device that runs on special
batteries. To activate the hearing aid, you must insert a new battery in
the battery drawer. See how in the “Replace the battery” section.

Battery drawer

Your hearing aid

battery size is 13

A BLUE indicator inside the
battery drawer marks the
LEFT hearing aid.

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A RED indicator inside the
battery drawer marks the
RIGHT hearing aid

Pull out to open

Turn the hearing aid on and o

When to replace a battery

The battery drawer is also used to switch the hearing aid on and o. To
preserve the battery, make sure your hearing aid is switched o when

When it is time to replace the battery you will hear two beeps
repeated in moderate intervals until the battery runs out.

you are not wearing it.

Turn ON

Close the
battery
drawer with
the battery
in place.

Turn OFF

Open the
battery drawer

Two beeps

= The battery is running low

Four beeps

= The battery has run out

Battery maintenance tip

To make sure the hearing aid is always working bring spare batteries
with you, or replace the battery before you leave home.

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How to replace the battery

1. Remove

2. Uncover 3. Insert

4. Close Tip

MultiTool

Fully open the
battery drawer.
Remove the battery.

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Remove the
sticky label from
the + side of the
new battery.

Tip:
Wait 2 minutes so that the
battery can draw air, to ensure
optimal functioning.

Insert the new
battery into the
battery drawer.
Make sure the
+ side faces up.

Close the battery drawer. The
hearing aid will play a jingle
through the earpiece.
Hold the earpiece close to your ear
to hear the jingle.

The MultiTool can be used for
battery change. Use the magnetic
end to remove and insert batteries.

The MultiTool is provided by
your hearing care professional.

Caring for your hearing aid

When handling your hearing aid, hold it over a soft surface
to avoid damage in case you drop it.

Clean the microphone openings

Carefully brush away debris from
the openings. Gently brush the
surface. Make sure the brush is
not pressed in to the openings.

Microphone
openings

The MultiTool

The MultiTool contains a brush and a wire loop for cleaning ear wax
from the mould. The brush can be replaced and purchased from your
hearing care professional.

Wire loopMagnet

Brush

IMPORTANT NOTICE

Use a soft, dry cloth to clean the hearing aid. It must never be washed or
immersed in water or other liquids.

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IMPORTANT NOTICE

Your MultiTool has a built-in magnet. Keep the MultiTool 30 cm away from
credit cards and other magnetically sensitive devices.

Sound hook with mould

Put on the hearing aid with mould

The mould is customised for you and

Step 1 Step 2

ts your ear.

Gently pull your ear outwards
and press the mould in the
direction of the ear canal,
twisting slightly.

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Place the hearing aid
behind your ear.

Clean the mould

The mould should be cleaned
regularly. Use a soft cloth to
clean the surface of the mould.
Use the MultiTool wire loop
to clean the opening.

Replace the tube

The tubing between the mould
and the hearing aid should be
replaced when it becomes
yellow or sti. Consult your
hearing care professional in
relation to this.

Wash the mould

Step 1

Step 2 Step 3

Make sure you are
able to identify which
mould is for which
hearing aid before
disconnecting them
from the hearing aids.

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Disconnect the tube
and mould from the
hook. Hold the hook
rmly, when pulling
o the tube. Other­wise the hearing aid
may be damaged.

Wash the mould
and tube using mild
soap. Rinse and dry
completely before
reconnecting to the
hearing aid.

Optional features and accessories

Mute the hearing aid

The features and accessories described on the following pages are
optional. Please contact your hearing care professional to nd out

Use the mute function if you need to silence the hearing aid while
wearing it.

how your hearing aid is programmed.

If you experience dicult listening situations, a special program may
be helpful. These are programmed by your hearing care professional.

Write down hearing situations where you may need help.

IMPORTANT NOTICE

Do not use the mute function as an o switch, as the hearing aid still
draws current from the battery in this mode.

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Apply a very long press to the
button to mute the hearing aid.
To reactivate the hearing aid,
push the button briey.

Change volume

The volume wheel may be activated. The volume wheel allows
you to adjust the volume in specic situations to the level you feel
comfortable with.

The volume wheel has markings 1, 2, 3 and 4 and a ‘click’ position:

Use the volume wheel to mute
the hearing aid by turning below

Setting

4 Louder

3 Normal sound level - preferred

2

Softer

1

‘OFF’ Inactive (silent and saving power)

The normal volume wheel setting is 3. When adjusting the volume to
the normal level you will hear a double beep.

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IMPORTANT NOTICE

Do not use the inactive ‘click’ position as an o switch as the hearing aid
still draws power from the battery in this mode.

setting 1 until it clicks. To reactivate
the hearing aid, turn up on the
volume wheel.

Volume control and ConnectLine

Make sure to set the volume control on the hearing aid in the 1 to 4
range to enable use of the Streamer for remote control, phone calls
and TV/music streaming. Streaming cannot be initiated while the
hearing aid volume wheel is set to the inactive ‘click’ position.

When adjusting the volume to the preferred level you will hear a
double beep.

During audio streaming, adjust the volume on the Streamer. The
Streamer will control the volume independently of the setting of the
volume wheel.

If you use the Streamer to adjust the regular hearing aid listening
volume, the resulting volume will no longer match the indications on
the volume wheel. Turning the volume wheel to the inactive ‘click’
position and back into the 1-4 range or turning the hearing aid o and
back on will reset the volume to the setting indicated on the volume
wheel.

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Change programs

Your hearing aid can have up to 4 dierent programs.
These are programmed by your hearing care professional.

To be lled out by the hearing care professional

Program Sound you will hear

when activated

When to use

1

2

3

Press the button to change program.

Note that if you have two hearing aids, the
RIGHT hearing aid switches forward from
e.g. program 1 to 2 and the LEFT hearing
aid switches backwards from e.g. program
4 to 3.

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4

Program change:

“1 beep”

“2 beeps”

“3 beeps”

“4 beeps”

LEFT RIGHT Short press Long press

Quick reset

If you wish to return to the standard settings of the hearing aid
programmed by your hearing care professional, simply open and then
close the battery drawer.

Open Close

Note that volume setting is not changed with the quick reset.

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Other options

Telecoil

Telecoil helps you hear better when using a
telephone with a built-in loop or when you are in
buildings with teleloop systems such as theatres,

Direct Audio Input (DAI)

DAI allows your hearing aid to receive signals directly from external
sources such as TV, radio, music players, etc. The DAI adaptor is
mounted to your hearing aid and via a cable connected to an external

sound source.
churches or lecture rooms. This symbol or a similar
sign is shown wherever a teleloop has been installed.

For detailed information on these options contact your

hearing care professional or visit www.oticon.global

Autophone

Autophone can automatically activate a phone
program in the hearing aid, if your telephone has a
dedicated magnet. The magnet needs to be placed
on your telephone next to the sound outlet.

IMPORTANT NOTICE

When the DAI is connected to an audio source plugged into a wall outlet,
the audio source must comply with IEC-62368 (or IEC-60065, IEC-60950
until June 20, 2019) or equivalent safety standards.

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Wireless accessories

As an enhancement to your wireless hearing aid a broad range of
wireless accessories are available.

ConnectLine

ConnectLine is a family of
products that allows you to
receive audio signals from TVs,
phones, music players, PCs or an
external microphone wirelessly
through your hearing aid.

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Remote Control

The Remote Control oers an
opportunity to change program
or adjust the volume or mute
your hearing aid.

FM

Your hearing aid supports

the option of attaching an FM

system. The FM system allows

you to receive speech or audio

signals directly to your hearing

aid from a dedicated transmitter.

For detailed information on
wireless accessories contact
your hearing care professional or
visit www.oticon.global.

Tamper-resistant battery drawer

To keep the battery out of reach of infants, small children and
people with learning diculties, a tamper-resistant battery drawer
should be used. Use a small screwdriver to lock and unlock the drawer.

Unlock the battery drawer Lock the battery drawer

Use the screwdriver to turn the

IMPORTANT NOTICE

Avoid excessive force to open the battery drawer when in the locked
position. Do not force the battery drawer beyond its fully opened position.
Make sure to insert the battery correctly.

Please contact your hearing care professional if you suspect the
tamper-resistant eectiveness and locking ability is damaged.

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screw to unlock position (vertical).

Insert the screwdriver into the

slit in the bottom of the hearing aid

and push the drawer

open.

Make sure the drawer is completely
closed. Turn the screw to the locked
position (horizontal).

Warnings

You should familiarise yourself fully
with the following general warnings
before using your hearing aid for per­sonal safety and to secure correct use.

Please note that a hearing aid will not
restore normal hearing and will not
prevent or improve a hearing impair­ment resulting from organic conditions.
Furthermore, note that in most cases,
infrequent use of a hearing aid does
not permit a user to attain full benet
from it.

Consult your hearing care professional
if you experience unexpected opera­tions or events with your hearing aid.

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Usage of hearing aids

• Hearing aids should be used only
as directed and adjusted by your
hearing care professional. Misuse
can result in sudden and permanent
hearing loss.

• Never allow others to wear your
hearing aid as incorrect use could
cause permanent damage to their
hearing.

Choking hazards & risk of swallowing
batteries or other small parts

• Hearing aids, their parts, and bat­teries should be kept out of reach
of children and anyone who might
swallow these items, or otherwise
cause injury to themselves.

• Batteries have occasionally been
mistaken for pills. Therefore, check
your medicine carefully before swal­lowing any pills.

• Most hearing aids can be supplied
with a tamper-resistant battery
drawer upon request. This is strong­ly recommended for infants, small
children and people with learning
diculties.

• Children younger than 36 months
must always use a tamper-resistant
battery drawer. Please talk to your
hearing care professional about the
availability of this option.

If a battery or hearing aid is swallowed,
see a doctor immediately.

Battery use

• Always use batteries recommended
by your hearing care professional.
Batteries of low quality may leak and
cause bodily harm.

• Never attempt to recharge your bat­teries and never dispose of batteries
by burning them. There is a risk that
the batteries will explode.

Warnings

Dysfunction

• Be aware of the possibility that your
hearing aid may stop working with­out notice. Keep this in mind when
you depend on warning sounds
(e.g. when you are in trac). The
hearing aids may stop functioning,
for instance if the batteries have
expired or if the tubing is blocked by
moisture or ear wax.

Active implants

• The hearing aid has been thoroughly
tested and characterised for human
health according to international
standards for human exposure
(Specic Absorption Ratio – SAR),
induced electromagnetic power and
voltages into the human body. The

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exposure values are well below in­ternational accepted safety limits for
SAR, induced electromagnetic power
and voltages into the human body
dened in the standards for human
health and coexistence with active
medical implants, such as pacemak­ers and heart debrillators.

• The Autophone magnet or MultiTool
(which has a built-in magnet) should
be kept more than 30 cm away from
the implant e.g. do not carry it in a
breast pocket. In general, please
follow the guidelines recommended
by the manufacturers of implantable
debrillators and pacemakers on use
with magnets.

• If you have an active brain implant,
please contact the manufacturer of
your implantable device for informa­tion about the risk of disturbance.

X-ray/CT/MR/PET scanning,
electrotherapy and surgery

• Remove your hearing aid before
X-ray/CT/MR/PET scannings,
electrotherapy, surgery, etc. as your
hearing aid may be damaged when
exposed to strong electromagnetic
elds.

Heat and chemicals

• Your hearing aid must never be
exposed to extreme heat e.g. left
inside a parked car in the sun.

• Your hearing aid must not be dried in
microwave ovens or other ovens.

• The chemicals in cosmetics, hair­spray, perfume, aftershave lotion,
suntan lotion and insect repellent
can damage your hearing aid. Always
remove your hearing aid before
applying such products and allow
time to dry before putting it on.

Warnings

Power instrument

• This is a power instrument and
special care should be exercised in
selecting, tting and using a hearing
aid where maximum sound pressure
capability exceeds 132 dB SPL
(IEC 711), as there may be risk of
impairing the remaining hearing of
the hearing aid user.

Possible side eects

• Hearing aids, moulds or domes may
cause an accelerated accumulation
of ear wax.

• The non-allergenic materials used in
hearing aids may in rare cases cause
a skin irritation or other side eecs.

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• Please seek consultation with a

physician if these conditions occur.

Interference

• The hearing aid has been thoroughly
tested for interference according
to the most stringent international
standards. However, interference
between the hearing aid and other
devices (e.g. some mobile tele­phones, citizens band devices, shop
alarm systems and other wireless
devices) may occur. If this occurs,
increase the distance between
the hearing aid and the interfering
device.

Connection to external equipment

• The safety of the use of hearing
aid when connected to external
equipment (with an auxiliary input
cable and/or with USB cable and/or
directly), is determined by the exter­nal signal source. When connected
to external equipment plugged
into a wall outlet, this equipment
must comply with IEC-62368 (or
IEC-60065, IEC-60950 until June 20,

2019) or equivalent safety stand­ards.

Incompatible non-supplied
accessories

• Only use accessories, transducers or
cables supplied by the manufacturer
of this device. Incompatible accesso­ries may result in increased emission
or decreased immunity.

Troubleshooting guide

Symptom Possible causes Solutions

No sound

Intermittent or
reduced sound

Squealing noise

If none of the above solutions works, consult your hearing care professional for assistance.

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Worn-out battery Replace the battery

Clogged tube or earpieces Clean mould

Clogged sound outlet Clean mould

Moisture Wipe battery with a dry cloth and/or dry tube

Worn-out battery Replace the battery

Clogged damping lter in sound hook Contact your hearing care professional for assistance

Hearing aid earpiece inserted incorrectly Re-insert earpiece (mould)

Ear wax accumulated in ear canal Have ear canal examined by your doctor

Water resistant (IP58)

Your hearing aid is water resistant,
which means it is designed to be worn
in all daily life situations. Therefore,
you do not have to worry about sweat
or getting wet in a rain shower. Should
your hearing aid come in contact with
water and stop working, please follow
these guidelines:

1. Gently wipe o any water

2. Open the battery drawer and
remove the battery and gently wipe
o any water in the battery drawer

3. Let the hearing aid dry with the
battery drawer left open for
approximately 30 minutes

4. Insert a new battery

Conditions of use

Operating conditions

Storage and
transportation conditions

Temperature: +1°C to +40°C
Relative humidity: 5% to 93%, non-condensing

Temperature and humidity shall not exceed
the below limits for extended periods during
transportation and storage:

Temperature: -25°C to +60°C
Relative humidity: 5% to 93%, non-condensing

IMPORTANT NOTICE

Do not wear your hearing aid while showering or participating in water
activities. Do not immerse your hearing aid in water or other liquids.

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Warranty certicate

Name of owner: _____________________________________________________

Dispenser: _________________________________________________________

Dispenser address: __________________________________________________

Dispenser phone: ___________________________________________________

Purchase date: ______________________________________________________

Warranty period: ________________ Month: _____________________________

Model left: _____________________ Serial no.: ___________________________

Model right: ____________________ Serial no.: ___________________________

Battery size: _______________________________________________________

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International warranty

Your hearing aid is covered by an
international limited warranty issued
by the manufacturer for a period of 12
months from the date of delivery. This
limited warranty covers manufacturing
and material defects in the hearing
aid itself, but not accessories such as
batteries, tubing, ear wax lters, etc.
Problems arising from improper han­dling or care, excessive use, accidents,
repairs made by an unauthorised party,
exposure to corrosive conditions, phys­ical changes in your ear, damage due to
foreign objects entering the device, or
incorrect adjustments are NOT covered
by the limited warranty and may void
it. The above warranty does not aect
any legal rights that you might have
under applicable national legislation

governing the sale of consumer goods.
Your hearing care professional may
have issued a warranty that goes
beyond the clauses of this limited
warranty. Please consult him/her for
further information.

If you need service

Take your hearing aid to your hearing
care professional, who may be able to
sort out minor problems and adjust­ments immediately.

Technical information

The hearing aid contains a radio
transceiver using short range magnetic
induction technology working at

3.84 MHz. The magnetic eld strength
of the transmitter is very weak and
always below 15 nW, typically below

-40 dBμA/m at 10 meter distance

The hearing aid complies with
international standards concerning
radio transmitters, electromagnetic
compatibility and human exposure.

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Due to the limited space available on
the hearing aid relevant approval
markings can be found in this booklet.

Additional information can be found
in the Product Information sheet on
oticon.global.

USA and Canada

The hearing aid contains a radio
module with the following certication
ID numbers:

FCC ID: U28FU2SP
IC: 1350B-FU2SP

The device complies with Part 15 of
the FCC Rules and with Industry
Canada’s licence-exempt RSSs.

Operation is subject to the following
two conditions:

1. This device may not cause harmful
interference.

2. This device must accept any
interference received, including
interference that may cause
undesired operation.

Changes or modications not expressly
approved by the party responsible
for compliance could void the user’s
authority to operate the equipment.

The manufacturer declares that this
hearing aid is in compliance with the
essential requirements and other
relevant provisions of Directive
2014/53/EU (RED).

Waste from electronic
equipment must be
handled according to
local regulations.

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Declaration of Conformity is available
from the manufacturer.

Manufactured by:

Denmark

Description of symbols used in this booklet

Warnings

Text marked with a marking symbol must be read before using the product.

Manufacturer

The product is produced by the manufacturer whose name and address are stated
next to the symbol. Indicates the medical device manufacturer, as dened in EU
Directives 90/385/EEC, 93/42/EEC and 98/79/EC.

CE mark

The product complies with Medical Device Directive 93/42/EEC.
The four digits number indicates the identication of the notied body.

Electronic waste (WEEE)
Recycle your hearing aids, accessories or batteries according to local
regulations or return them to your hearing care professional for disposal.
Electronic equipment covered by Directive 2012/19/EU on waste and
electrical equipment (WEEE).

Regulatory Compliance Mark (RCM)
The product complies with electrical safety, EMC and radio spectrum requirements
for products supplied to the Australian or New Zealand market.

IP code

This symbol indicates the class of protections against harmful ingress of water
and particulate matter according to EN 60529.
IP5X indicates dust protection. IPX8 indicates the protection against the eects
of continuous immersion in water.

Description of symbols used on the packaging label

Keep dry
Indicates a medical device that needs to be protected from moisture.

Caution symbol

Consult instructions for use for warnings and cautions.

Catalogue number

Indicates the manufacturer’s catalogue number so that the medical device
can be identied.

Serial number

Indicates the manufacturer’s serial number so that a specic medical
device can be identied.

158467UK / 2019.02.12

Settings overview for your hearing aid

Left Right

Yes No

Yes No

Yes No

Volume wheel

Program shift

Mute

Volume wheel indicators

On O

On O

On O

Beeps at min /max volume

Clicks when changing volume

Beeps at preferred volume

Battery indicators

Yes No

Yes No

Yes No

On O

On O

On O

158467UK / 2019.02.12

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On O

On O

Low battery warning

Change battery

On O

On O

0000158467000001

158467UK / 2019.02.12