oticon Dual, Dual XW, Dual W, Dual V Instruction Manual

INSTRUCTIONS FOR USE

Thank you

Thank you for choosing our product as your means to
better hearing.

To support your efforts, we have put great care and
attention into making sure that your new hearing
instruments are of the highest quality and that they
are easy to use and maintain.

We recommend that you read this manual carefully
to achieve the maximum benefit of your new hearing
instruments.

Congratulations on your decision to actively improve
your hearing with today’s most advanced hearing
technology in the market.

Contents

Instrument View 5

Turning your instruments ON and OFF 6

Putting on the hearing instrument 8

Changing batteries 10

AutoPhone 12

Caring for your hearing instrument 14

Daily maintenance Micro Molds 16

Daily maintenance with domes 20

Using your hearing instrument 24

Common problems and their solutions 30

International warranty 34

Warnings Yellow pages

Important Notice

Please familiarize yourself with the entire contents
of this booklet before using your hearing instru­ments. It contains instructions and important
informa tion about the use and handling of your
hearing instru ments and batteries.



Ear grip

Battery door

Microphone
openings

Sound outlet

Speaker unit

Instrument View

Micro Mold

Plus dome

Your ear piece:

Open dome: 6mm

8mm

10mm

Power dome: 8mm

10mm
12mm

Battery size: 10

Battery size: 312

 

Turning your instruments ON and OFF

Turn ON your hearing instrument by closing the
battery door completely with the battery in place.
When the battery door is closed the instrument will
start up by playing a jingle. This indicates that the
battery is working and the instrument is operating.

Turn OFF your hearing instrument by opening the
battery door.

To preserve the battery, make sure your hearing
instrument is switched off when you are not wearing it.

IMPORTANT NOTICE

Open the battery compartment fully to allow air to
circu late whenever you are not using your hearing
instrument, especially at night!

ON

OFF

 

Putting on the hearing instrument

Turn the device on. Place the speaker, with the ear
piece attached, into your ear first and then place the
amplifier behind your ear. If the instrument comes
with a Micro Mold, make sure that the colored dot
(blue or red) on the mold is facing towards the
amplifier unit (upwards) to ensure a correct position
in the ear canal.

Make sure that the ear piece is placed so that the
tube follows the contour of the skin.
If the instrument has an ear grip, place as indicated
in drawing 4.
Alternatively place the amplifier behind your ear. Put
the speaker into your ear canal.

Left/right indication for hearing instrument

Blue color indicates left device.
Red color indicates right device.





Concha

Left/right
indicator



Changing batteries

Your Dual hearing device uses either a size  or 
battery.

To replace the battery, follow these instructions:

Open the battery door completely by pushing the •
raised edge on the bottom of the instrument. To
assist with the handling of the batteries, the
magnet placed at the end of the MultiTool can be
used.
Remove the sticky label from the + side of the new •
battery.
The new battery may be inserted by using the •
magnetic end of the MultiTool. Ensure that the
positive (+) marking faces the positive (+) sign
printed on the battery door. Close the battery
door.

Any moisture on the battery surface should be wiped
off before use. When you change the battery, it will
take a few seconds before the battery works to full
capacity.

To assist the handling of the batteries, the magnet
placed at the end of the tool can be used.

Multitool

Magnet

Battery

 

AutoPhone

Your hearing instrument may have a built-in Auto­Phone functionality. When the hearing instrument is
close to a telephone receiver, the AutoPhone will
activate a Phone Program. When the Phone Program
is activated you will hear a number of beeps.

When you end your telephone conversation, the
hearing instrument will automatically return to the
previous program.

Not all telephones can activate the AutoPhone.
The telephone receiver must have a special magnet
fitted. Please follow the separate instructions for
mounting the magnet, which is available from your
Hearing Care Professional.

Warning

If you use an AutoPhone magnet:

• Keep magnets out of reach of children and pets.
If a magnet is swallowed, see a doctor immedi­ately.

• Do not keep the magnet in a breast pocket and
always keep it at least 12 inches away from
active implantable devices. Preferably, use the
telephone with magnet on the opposite side of
the body from a pacemaker or other active
implantable device.

• Keep the magnet  inches away from credit
cards and other magnetically sensitive devices.

 

Caring for your hearing instrument

Your ear canal produces ear wax (cerumen) which
may clog up the earpiece. Therefore your hearing
instrument contains
a filter to prevent wax accumulation. Consult your
Hearing Care Professional for instructions about the
specific wax protection system in your hearing
instrument and how it can be replaced.

When handling a hearing instrument, keep it over a
soft surface to avoid damage if you drop it.

Before retiring at night:

Make sure that there is no ear wax in any of the •
earmold openings since it may reduce the hearing
instrument’s efficiency.

Open the battery door to allow air to circulate.•

Cleaning the instrument

A range of dedicated cleaning tools is prepared for the
special purpose of cleaning the instrument. These
should be used to ensure the best care and perform­ance of your hearing instruments.

Use the cloth to wipe clean the surface of the
instruments.

Replace the brush when necessary. Just pull it out of
the tool and insert a new fresh brush. Press the new
one firmly into the handle.

BrushCover Handle



Daily maintenance- Micro Mold

The vent in the mold is cleaned by pressing the
brush through the hole while twisting it slightly.

The hearing instrument itself and the mold must
never be washed or immersed in water or other
liquids!

 

Replace the wax protection system

1. The tool has two ends, one with a new filter (A)
and one with the removal tool (B).

. Insert the removal tool into the sound outlet of the

Micro Mold.

. Pull the used wax filter out slowly keeping the tool

straight.
. Turn the tool 180°.
. Push the new filter into the sound outlet and

gently remove the tool.
. Discard the used tool. Do not reuse.

The wax filter should be changed:

When you can see that the filter placed in the •

Micro Mold is clogged.

When the hearing instrument does not sound •

normal.

Use WaxStop protection systems only!

1

2

3

4

5 6

180

0

B

A

A

B

A

B

A

B

 

Daily maintenance with domes

Clean the speaker unit daily. Use the cloth and rub
off any earwax.

When you require a fresh, clean dome, remove the
existing one and put on a fresh one.

We recommend the dome to be replaced at least
once a month or as directed by your Hearing Care
Professional.

Warnings

Hearing instruments and batteries can be dangerous
if swallowed or used improperly. Such actions can
result in severe injury, permanent hearing loss, or
can even be fatal.

You should familiarize yourself fully with the follow­ing general warnings and the entire contents of this
booklet before using your hearing instruments.

Hearing instruments should be used only as •
directed and adjusted by your trained Hearing
Specialist. Misuse can result in sudden and
permanent hearing loss.

Hearing instruments, their parts, and batteries are •
not toys and should be kept out of reach of
children and anyone who might swallow these
items or otherwise cause injury to themselves.

Never change the battery or adjust the controls of •
the hearing instrument in front of infants, small
children or people with learning difficulties.

Discard batteries carefully in a place where •
infants, small children or people with learning
difficulties cannot reach them.

Batteries have occasionally been mistaken for •

pills. Therefore, carefully check your medicine

before swallowing any pills.

Never put your hearing instruments or batteries in •

your mouth for any reason, as they are slippery

and could be swallowed by accident.

Most hearing instruments can be supplied with a •

tamper-resistant battery compartment upon

request. This is strongly recommended for infants,

small children, and people with learning difficulties.

Never allow others to wear your hearing instru-•

ments as incorrect/wrongful usage could cause

permanent damage to their hearing.

If a battery or hearing instrument is swallowed, see a
doctor immediately and call the National Poison
Center, collect [phone].

Battery use

Always use batteries recommended by your •

hearing care professional. Batteries of low quality

may leak and cause bodily harm.

Never attempt to recharge your batteries. They may •

explode and cause serious injury.

Never dispose of batteries by burning them. There •
is a risk that they will explode and cause serious
injury.

Dysfunction in hearing instruments

Hearing instruments may stop functioning, for •
instance if the batteries have expired or if the
tubing is blocked by moisture or earwax. You
should be aware of this possibility, in particular
when you are in traffic or otherwise dependent on
warning sounds.

Warning to hearing instrument dispensers

A hearing instrument dispenser should advise a
prospective hearing instrument user to consult
immediately with a licensed physician (preferably an
ear specialist) before dispensing a hearing instru­ment. If the hearing instrument dispenser deter­mines through inquiry, actual observation, or review
of any other available information concerning the
prospective user, that the prospective user has any
of the following conditions:

(i) Visible congenital or traumatic deformity of the

ear.

(ii) History of active drainage from the ear within

the previous 90 days.

(iii) History of sudden or rapidly progressive hearing

loss within the previous 90 days.

(iv) Acute or chronic dizziness.
(v) Unilateral hearing loss of sudden or recent nset

within the previous 90 days.

(vi) Audiometric air-bone gap equal to or greater

than 15 decibels at 500 Hertz (Hz), 1,000 Hz,
and 2,000 Hz.

(vii) Visible evidence of significant cerumen accu-

mulation or a foreign body in the ear canal.

(viii) Pain or discomfort in the ear.

Special care should be exercised in selecting and
fitting a hearing instrument whose maximum sound
pressure capability exceeds 132 dB SPL as there may
be risk of impairing the remaining hearing of the
hearing instrument user.

Important notice for prospective
hearing instrument users

Good health practice requires that a person with a
hearing loss have a medical evaluation by a licensed
physician (preferably a physician who specializes in
diseases of the ear) before purchasing a hearing
instrument. Licensed physicians who specialize in
diseases of the ear are often referred to as Otolaryn­gologists, Otologists or Otorhinolaryngologists. The
purpose of medical evaluation is to ensure that all
medically treatable conditions that may affect
hearing are identified and treated before the hearing
instrument is purchased. Following the medical

evaluation, the physician will give you a written
statement that states that your hearing loss has
been medically evaluated and that you may be
considered a candidate for a hearing instrument.
The physician will refer you to an audiologist or a
hearing instrument dispenser, as appropriate, for a
hearing instrument evaluation.

The audiologist or hearing instrument dispenser will
conduct a hearing instrument evaluation to assess
your ability to hear with and without a hearing instru­ment. The hearing instrument evaluation will enable
the audiologist or dispenser to select and fit a
hearing instrument to your individual needs. If you
have reservations about your ability to adapt to
amplification, you should inquire about the avail­ability of a trial, rental or purchase-option program.
Many hearing instrument dispensers now offer
programs that permit you to wear a hearing instrument
for a period of time for a nominal fee, after which
you may decide if you want to purchase the hearing
instrument. Federal law limits the sale of hearing
instruments to those individuals who have obtained
a medical evaluation from a licensed physician.

Federal law permits a fully informed adult to sign a
waiver statement declining the medical evaluation
for religious or personal beliefs that preclude
consultation with a physician.

The exercise of such a waiver is not in your best
health interest and its use is strongly discouraged.
A hearing aid will not restore normal hearing and will
not prevent or improve a hearing impairment result­ing from organic conditions. A hearing aid is only
part of hearing rehabilitation and may need to be
supplemented by auditory training and lip reading.

Interference

Your hearing instrument has been thoroughly •

tested for interference, according to the most

stringent international standards. But new techni-

cal developments constantly bring new products

into society, and some may emit electromagnetic

radiation, leading to unforeseen interference in

hearing instruments. Examples include induction

cooking appliances, shop alarm systems, mobile

telephones, fax machines, personal computer

devices, X-rays, computer tomography etc.

Your hearing instruments are designed to comply •

with the most stringent Standards of International

Electromagnetic Compatibility. However, your

hearing instrument may cause interference with

other medical devices. Such interference can also

be caused by radio signals, power line disturbanc-

es, airport metal detectors, electromagnetic fields

from other medical devices and eletcrostatic

discharges.

Possible side effects

The hearing aid or earmold is a custom-made
product. If you are experiencing discomfort, see your
audiologist or hearing instrument dispenser immedi­ately for modification of the hearing instrument or
earmold at the point of irritation. A hearing instru­ment or earmold may cause an accelerated accumu­lation of cerumen (earwax). Also in rare cases, the
otherwise non-allergenic material may cause a
discharge from the ear, allergic reaction, or any other
unusual condition. Please seek immediate consulta­tion with a physician if these conditions occur.

Children with hearing loss

In addition to seeing a physician for medical evalua­tion, a child with a hearing loss should be directed
to an audiologist for evaluation and rehabilitation,
since hearing loss may cause problems in language
development, educational and social growth of a
child. An audiologist is qualified by training and
experience to assist in the evaluation and rehabilita­tion of a child with a hearing loss. If the user is an
infant, small child or person of mental incapacity, it is
recommended that the hearing instrument be modi­fied with a tamper-resistant battery compartment.

Wax protection system

Always visually inspect your hearing instruments •

to ensure that there is no gap between the wax
protection flange and the tip of the Mold.

Improper placement of your wax protection system
may cause it to become dislodged or fall out in your
ear.

If you are in any doubt about the use or replacement
of your wax protection system, contact your Hearing
Care Professional.

2

1

3

Changing the dome

The dome is easy to replace. Use a finger nail and
hold the bottom of the dome. Then pull it off. Place
the new dome on the speaker and ensure that it is
fastened securely.

 

Under the dome you will notice a white wax filter
attached to the end of the speaker. This is a wax
filter that will keep debris from damaging the
speaker. If this filter becomes clogged, contact your
Hearing Care Professional for service and replace­ment of the filter.

Important Notice

The dome is made of a soft, medically approved
material. If the dome comes off in the ear canal, it
will not cause any harm. If you can – carefully take
it out. If necessary, let another person help you. Do
not push the dome into the ear canal. Do not push
the speaker unit into the ear again before the dome
is removed from the ear. If you have any doubts,
contact your Hearing Care Professional.

Avoiding heat, humidity and chemicals

Your hearing instrument must never be exposed to
extreme heat e.g. left inside a parked car in the sun.
They must never be exposed to a lot of moisture e.g.
steam baths, showers or heavy rain. Nor must they
be dried in microwave ovens or other ovens.

Wipe the batteries carefully if moisture is present
as it may affect their performance. Using an anti­humidity kit can help to avoid these problems and
may even extend the life of your hearing instrument.
Consult your Hearing Care Professional for further
advice.

The chemicals in cosmetics, hairspray, perfume,
aftershave lotion, suntan lotion and insect repellant
can damage your hearing instrument. You should
always remove your hearing instrument before
applying such products and allow time for the
product to dry before reinserting your hearing
instrument. If you use lotion, be sure to wipe your
hands dry before putting on your hearing instrument.

Wax filter

 

Using your hearing instrument

It takes time to adjust to a new hearing instrument.
How long this adjustment takes differs from person
to person. It will depend on a number of factors,
such as whether you have had a hearing instrument
before and the degree of your hearing loss.

Six easy steps to better hearing

1. In the quiet of your home

Try to accustom yourself to all the new sounds.
Listen to the many background sounds and try to
identify each sound. Bear in mind that some sounds
will seem different from what you are used to. You
may have to learn to identify them again. Note that
in time you will get accustomed to the sounds in
your environment – if not please contact your
Hearing Care Professional.

If using the hearing instrument makes you tired, take
them off for a little while and have a rest. Gradually,
you will begin to be able to listen for longer periods
of time. Soon, you will be able to wear your hearing
instrument comfortably all day long.

. Conversation with another person

Sit with someone else in a quiet room. Face each
other so you can read facial expressions easily. You
may experience new speech sounds, which can
seem a little disturbing in the beginning. However,
after the brain has adapted to the new speech
sounds, you should hear speech more clearly.

. Listen to radio or TV

When listening to the TV or the radio, start out by
listening to news commentators since they usually
speak clearly, then try other programs.

If you find it difficult to listen to TV or radio, your
Hearing Care Professional should be able to give you
advice on available accessories to enhance your
listening capabilities for TV and radio.

4. In group conversations

Group situations are usually accompanied by a
greater degree of background noise and are naturally
more difficult to cope with. In such situations, focus
your attention on the person you want to hear. If you
miss a word, ask the speaker to repeat.

 

6. Using the telephone

When using the telephone tilt
the receiver edge lightly on your cheek-bone and
position the phone slightly over the ear close to the
hearing instrument’s microphone. The sound then
flows directly into the hearing instrument’s micro­phone opening. This way, the hearing instruments
will not whistle and you ensure the best conditions
to understand the conversation. When you have the
receiver in this position, remember to speak directly
into the mouthpiece on the telephone in order to
ensure good understanding on the other “end of the
line”.

Your hearing instrument has an AutoPhone. Your
instrument can be set to automatically switch into a
phone program in order to improve the sound
reception further.

Remember that the telecoil in hearing instruments
may pick up unwanted signals from electronic
devices, such as fax machines, computers or
televisions. Make sure that the hearing instrument is
 to 10 feet from such devices when using the
telecoil program.

6. Wireless and cell phones

Your hearing instrument is designed to comply with
the most stringent Standards of International
Electromagnetic Compatibility. However not all cell
phones are hearing instrument compatible. The
varying degree of disturbance can be due to the
nature of your particular cell phone.

If you find it difficult to obtain a good result while
using your cell telephone, your Hearing Care Profes­sional should be able to give you advice
on available accessories to enhance listening
capabilities.

 

Use your hearing instruments all day long

The best way to ensure better hearing is to practice
listening until you can wear your hearing instruments
comfortably all day. In most cases, infrequent use of
hearing instruments does not give you the full
benefit.

Your hearing instruments will not restore normal
hearing. Nor will they prevent or improve a hearing
impairment resulting from a physiological condition.
What they will give you, however, is help towards
making better use of the hearing ability that you
have. If you have two hearing instruments always
wear both.

The most important benefits of wearing
two hearing instruments are:

Your ability to localize sounds will improve.•

It will be easier to understand speech in noisy •
surroundings.

You will experience a fuller, more comfortable •
sound picture.

 

Common problems and their solutions

Symptom Possible causes Solutions

No sound Worn-out battery Change battery pg. 

Clogged sound outlet Clean Micro Mold or dome pg.  & 

Consider replacing wax protection
or dome pg.  & 

Intermittent
or reduced
sound

Clogged sound outlet Clean Micro Mold or dome pg.  & 

Moisture Wipe battery and instrument

with dry cloth pg. 

Worn-out battery Change battery pg. 

 

Common problems and their solutions

Symptom Possible causes Solutions

Squealing
noise

Hearing instrument inserted improperly Reinsert hearing instrument pg. 

Ear wax accumulated in ear canal Have ear canal examined by your doctor

If none of the above solutions solves the problem,
ask your Hearing Care Professional for assistance.

 

Important Notice

The performance of individual hearing aids may
vary with individual cell phones. Therefore,
please try this hearing aid with your cell phone
or, if you are purchasing a new phone, be sure to
try it with your hearing aid prior to purchase. For
additional guidance, please ask your cell phone
provider for the booklet entitled “Hearing Aid
Compatibility with Digital Wireless Cell Phones.”

Cell Phone

“Some hearing aid users have reported a buzzing
sound in their hearing aids when they are using cell
phones, indicating that the cell phone and hearing
aid may not be compatible. According to the ANSI
C63.19 standard (ANSI C63.19-2006 American
National Standard Methods of Measurement of
Compatibility Between Wireless Communications
Devices and Hearing Aids), the compatibility of a
particular hearing aid and cell phone can be predict­ed by adding the rating for the hearing aid immunity
to the rating for the cell phone emissions. For
example, the sum of a hearing aid rating of 2 (M2/
T2) and a telephone rating of 3 (M3/T3) would result
in a combined rating of 5. Any combined rating that
equals at least 5 would provide “normal use;” a
combined rating of 6 or greater would indicate
“excellent performance.”

The immunity of this hearing aid is at least M2/T2.
The equipment performance measurements, catego­ries and system classifications are based upon the
best information available but cannot guarantee that
all users will be satisfied.

 

International Warranty

Your hearing instruments are covered by a limited
warranty issued by the manufacturer for a period
of  months from the date of delivery. This limited
warranty covers manufacturing and material defects
in the hearing instrument itself, but not accessories
such as batteries, tubing, earwax filters etc.

Problems arising from improper handling or care,
excessive use, accidents, repairs made by an
unauthorized party, exposure to corrosive condi­tions, physical changes in your ear, damage due
to foreign objects entering the device, or incorrect
adjustments are NOT covered by the limited warranty
and may void it.

The above warranty does not affect any legal rights
that you might have under applicable national
legis lation governing sale of consumer goods. Your
Hearing Care Professional may have issued a warranty
that goes beyond the clauses of this limited warranty.
Please consult him/her for further information.

If you need service

Take your hearing instrument to your Hearing Care
Profes sional, who may well be able to sort out minor
problems and adjustments on the spot.

Warranty Certifi cate

Name of Owner:

Dispenser:

Dispenser Address:

Dispenser Phone:

Purchase Date:

Warranty Period: Month:

Model Left: Serial no.:

Model Right: Serial no.:

Battery Size:



Product approval, precautions
and markings

The hearing instrument may contain a radio transmit­ter using short range magnetic induction technology
working at . MHz. The magnetic field strength of
the transmitter is < - dBµA/m @ m.

The emission power from the radio system is well
below international emission limits for human
exposure. For comparison, the radiation of the
hearing instrument is lower than unintended electro­magnetic radiation from for example halogen lamps,
computer monitors, dishwashers etc. The hearing
instrument complies with international standards
concerning Electromagnetic Compatibility.

Due to the limited size available on the instruments
all relevant approval markings are found in this
document.



Dual XW, Dual W, and Dual V contain a module*
with:

The device complies with Part  of the FCC rules and
RSS- of Industry Canada.

Operation is subject to the following two conditions:
. this device may not cause harmful interference.
. this device must accept any interference received,

including interference that may cause undesired
operation.

Changes or modifications not expressly approved by
the party responsible for compliance could void the
user’s authority to operate the equipment.

* This module is not applicable to Dual m, Dual m and Dual m

ID: U28FUDS01

IC: 1350B-FUDS01

Hereby, Oticon A/S declare that this hearing instru­ment is in compliance with the essential require­ments and other relevant provisions of Directive
//EC. Declaration of comformity is available at:

Oticon A/S
Kongebakken 9
DK-2765 Smørum
Denmark
www.oticon.com

Waste from electronic
equipment must be handled
according to local regulations.

N1175

    / .

    / .