oticon DUAL Instructions For Use Manual

INSTRUCTIONS FOR USE

CONNECT/MINI

Thank you

Thank you for choosing our product as your means to better hearing.

To support your efforts, we have put great care and attention into making sure that your
new hearing instruments are of the highest quality and that they are easy to use and
maintain.

We recommend that you read this manual carefully to achieve the maximum benefit of
your new hearing instruments.

Congratulations on your decision to actively improve your hearing with today’s most
advanced hearing technology.

Contents

Instrument View 5
Turning your instruments ON and OFF 6
Putting on the hearing instrument 8
Changing batteries 10
AutoPhone 12
Caring for your hearing instrument 14
Daily maintenance Micro Mould 16
Daily maintenance with domes 20
Using your hearing instrument 24
Common problems and their solutions 30
International Warranty 32
Warnings Yellow Pages

IMPORTANT NOTICE

Please familiarise yourself with the entire contents of this booklet before using your
hearing instruments. It contains instructions and important informa tion about the use
and handling of your instruments and batterie.

4

Instrument View

Microphone

openings

Battery door

Speaker unit

Sound outlet

Your ear piece:

Open dome: Power dome:

6mm
8mm

10mm

8mm
10mm
12mm

Micro mould

Plus dome

5

Ear grip

Battery size: 10

Battery size: 312

Turning your instruments ON and OFF

Turn ON your hearing instrument by closing the battery door completely with the battery
in place. When the battery door is closed the instrument will start up by playing a jingle.
This indicates that the battery is working and the instrument is operating.

Turn OFF your hearing instrument by opening the battery door.

With Dual Connect (312 size battery) the hearing instrument will turn off when the battery
door is half way open - you are able to feel a soft click. With Dual Mini (10 size battery)
the battery door must be fully opened to turn off the instrument.

To preserve the battery, make sure your hearing instrument is switched off when you are
not wearing it.

IMPORTANT NOTICE

Open the battery compartment fully to allow air to circulate whenever you are not
using your hearing instrument, especially at night!

6

ON

OFF

7

Putting on the hearing instrument

Turn the instrument on. Place the speaker, with the ear piece attached, into your ear first
and then place the amplifier behind your ear. If the instrument comes with a Micro
Mould, make sure that the coloured dot (blue or red) on the mould is facing towards the
amplifier unit (upwards) to ensure a correct position in the ear canal.

Make sure that the ear piece is placed so that the tube follows the contour of the skin.
If the instrument has an ear grip, place it in the concha as indicated in drawing 4.
Alternatively place the amplifier behind your ear. Put the speaker into your ear canal.

Left/right indication for hearing instrument

Blue colour indicates left instrument.
Red colour indicates right instrument.

8





Left/right

indicator





Concha

9

Changing batteries

Your Dual hearing device uses either a size 10 or 312 battery.

A worn out battery should be removed immediately and disposed of according to local
regulations.

When the battery power is low, you will hear 2 beeps. This pre-warning starts when the
battery has only a few hours of operation left. The pre-warning will be repeated in
moderate intervals to indicate it is time to change the battery.

If the battery runs out the instrument turns
off. When that happens, 4 beeps are played
to indicate that the instrument is no longer
operating.

This is not an indication of a malfunction.

10

To replace the battery, follow these instructions:

Open the battery door completely by pushing the raised edge in the bottom of the •
instrument. Remove the old battery.

Remove the sticky label from the + side of the new battery.•

Insert the new battery so that its + marking faces the + sign printed on the battery •
door. Close the battery door.

Any moisture on the battery surface should be wiped off before use.

When you change battery, it will take a few seconds before the battery works to
full capacity.

To assist the handling of the batteries, the
magnet placed at the end of the tool can be
used.

Multitool

11

Magnet

Battery

AutoPhone

Your hearing instrument may have a built-in AutoPhone functionality. When the hearing
instrument is close to a telephone receiver, the AutoPhone will activate a Phone
Program. When the Phone Program is activated you will hear a number of beeps.

When you end your telephone conversation, the hearing instrument will automati­cally return to the previous program.

Not all telephones can activate the AutoPhone. The telephone
receiver must have a special magnet fitted. Please follow the
separate instructions for mounting the magnet, which is
available from your Hearing Care Professional.

12

WARNING

If you use an AutoPhone magnet:

Keep magnets out of reach of children and pets. If a magnet is swallowed, see a •

doctor immediately.

Do not wear the magnet in a breast pocket and always keep it 30 cm away from •

active implantable devices. Preferably, use the telephone with magnet on the
opposite side than a pacemaker or other active implantable devices.

Keep the magnet •  cm away from credit cards and other magnetically sensitive

devices.

13

Caring for your hearing instrument

Your ear canal produces ear wax (cerumen) which may clog up the earpiece. Therefore
your hearing instrument contains a filter to prevent wax accumulation. Consult your Hear­ing Care Professional for instructions about the specific wax protection system in your
hearing instrument and how it can be replaced.

When handling a hearing instrument, keep it over a soft surface to avoid damage if you
drop it.

Before retiring at night:

Make sure that there is no ear wax in any of the earpiece openings since it may reduce •
the hearing instrument’s efficiency.

Open the battery door completely to allow air to circulate.•

14

Cleaning the instrument

A range of dedicated cleaning tools is prepared for the special purpose of cleaning
the instrument. These should be used to ensure the best care and performance of
your hearing instruments.

BrushCover Handle

Use the cloth to wipe clean the surface of the instruments.

Replace the brush when necessary. Just pull it out of the tool and insert a new fresh
brush. Press the new one firmly into the handle.

15

Daily maintenance Micro Mould

The Micro Mould should be cleaned regularly:

Clean the ventilation opening by pressing the brush through the hole while twisting it •
slightly.

The hearing instrument itself and Micro Mould must never be washed or immersed in
water or other liquids!

16

Replace the wax protection system

Remove the tool from the shell. The tool has two ends, one with a new filter (A) and 1.
one with the removal tool (B).
Insert the removal tool into the sound outlet of the Micro Mould.2.
Pull the used wax filter out slowly keeping the tool straight.3.
Turn the tool 180°. 4.
Push the new filter into the sound outlet and gently remove the tool.5.
Discard the used tool. Do not reuse.6.

The wax filter should be changed:

When you can see that the filter placed in the Micro Mould is clogged. •

When the hearing device does not sound normal. •

Use WaxStop protection systems only!

18

1

A

B

2

B

A

3

A

B

4

0

180

5

B

A

6

19

Daily maintenance with domes

Clean the speaker unit daily. Use the cloth and rub off any earwax.

The dome should not be cleaned. When you require a fresh, clean dome, remove the
existing one and put on a fresh one.

We recommend the dome to be replaced at least once a month or as directed by your
Hearing Care Professional.

20

Changing the dome

The dome is easy to replace. Use a finger nail and hold the bottom of the dome. Then
pull it off. Place the new dome on the speaker and ensure that it is fastened securely.

1

2

3

21

Under the dome you will notice a white wax filter attached to the end of the speaker.
This is a wax filter that will keep debris from damaging the speaker. If this filter becomes
clogged, contact your Hearing Care Professional for service and replacement of the filter.

Wax filter

IMPORTANT NOTICE

The dome is made of a soft, medically approved material. If the dome comes off in
the ear canal, it will not cause any harm. If you can – carefully take it out. If neces­sary, let another person help you. Do not push the dome into the ear canal. Do not
push the speaker unit into the ear again before the dome is removed from the ear.
If you have any doubts, contact your Hearing Care Professional.

22

Avoiding heat, humidity and chemicals

Your hearing instruments must never be exposed to extreme heat e.g. left inside a
parked car in the sun. They must never be exposed to a lot of moisture e.g. steam baths,
showers or heavy rain. Nor must they be dried in microwave ovens or other ovens.

Wipe the batteries carefully if moisture is present as it may affect their performance.
Using an anti-humi-dity kit can help to avoid these problems and may even extend the
life of your hearing instrument. Consult your Hearing Care Professional for further advice.

The chemicals in cosmetics, hairspray, perfume, aftershave lotion, suntan lotion and
insect repellant can damage your hearing instrument. You should always remove your
hearing instrument before applying such products and allow time for the product to dry
before reinserting your hearing instrument. If you use lotion, be sure to wipe your hands
dry before putting on your hearing instrument.

23

Using your hearing instrument

It takes time to adjust to a new hearing instrument. How long this adjustment takes
differs from person to person. It will depend on a number of factors, such as whether you
have had a hearing instrument before and the degree of your hearing loss.

Six easy steps to better hearing

1. In the quiet of your home

Try to accustom yourself to all the new sounds. Listen to the many background sounds
and try to identify each sound. Bear in mind that some sounds will seem different from
what you are used to. You may have to learn to identify them again. Note that in time you
will get accustomed to the sounds in your environment – if not please contact your
Hearing Care Professional.

If using the hearing instrument makes you tired, take them off for a little while and have
a rest. Gradually, you will begin to be able to listen for longer periods of time. Soon, you
will be able to wear your hearing instruments comfortably all day long.

24

2. Conversation with another person

Sit with someone else in a quiet room. Face each other so you can read facial expres­sions easily. You may experience new speech sounds, which can seem a little disturbing
in the beginning. However, after the brain has adapted to the new speech sounds, you
should hear speech clearer.

3. Listen to radio or TV

When listening to the TV or the radio, start out by listening to news commentators since
they usually speak clearly, then try other TV programs.

If you find it difficult to listen to TV or radio, your Hearing Care Professional should be
able to give you advice on available accessories to enhance your listening capabilities
for TV and radio.

4. In group conversations

Group situations are usually accompanied by a greater degree of background noise and
are naturally more difficult to cope with. In such situations, focus your attention on the
person you want to hear. If you miss a word, ask the speaker to repeat.

25

5. Using the telephone

When using the telephone tilt the receiver edge lightly on your cheek-bone in order to let
the sound flow directly into the hearing instrument microphone opening. This way, the
hearing ïnstrument will not whistle and you ensure the best conditions to understand
the conversation. When you have the receiver in this position, remember to speak
directly into the microphone on the telephone in order to ensure good understanding in
the opposite “end of the line”.

Your hearing instrument has an AutoPhone. Your instrument can be set to automatically
switch into a phone program in order to improve the sound reception further.

Remember that the Phonecoil in your hearing instruments may pick up disturbing signals
from electronic devices, such as fax machines, computers, televisions or similar. Make
sure that the hearing instrument has a distance of 2-3 meters to such devices when
using the Phonecoil program.

26

6. Wireless and mobile phones

Your hearing instrument is designed to comply with the most stringent Standards of
International Electromagnetic Compatibility. However not all mobile phones are hearing
instrument compatible. The varying degree of disturbance can be due to the nature of
your particular mobile phone.

If you find it difficult to obtain a good result while using your mobile telephone, your
Hearing Care Professional should be able to give you advice on available accessories to
enhance listening capabilities.

27

Use your hearing instruments all day long

The best way to ensure better hearing is to practice listening until you can wear your
hearing instruments comfortably all day. In most cases, infrequent use of hearing
instruments does not give you the full benefit.

Your hearing instruments will not restore normal hearing. Nor will they prevent or
improve a hearing impairment resulting from a physiological condition. What they will
give you, however, is help towards making better use of the hearing ability that you
have. If you have two hearing instruments always wear both.

28

The most important benefits of wearing two hearing instruments are:

Your ability to localize sounds will improve.•

It will be easier to understand speech in noisy surroundings.•

You will experience a fuller, more comfortable sound picture. •

29

Common problems and their solutions

Symptom Possible causes

No sound Worn-out battery

Clogged sound outlet

Intermittent or
reduced sound

Squealing
noise

If none of the above solutions solves the problem, ask your Hearing Care Professional
for assistance.

Clogged sound outlet

Moisture

Worn-out battery

Hearing instrument inserted improperly

Ear wax accumulated in ear canal

30

Solutions

Change battery pg. 10

Clean MicroMould or dome pg. 16 & 20

Consider replacing wax protection or dome pg. 18 & 20

Clean MicroMould or dome pg. 16 & 20

Wipe battery and instrument with dry cloth pg. 23

Change battery pg. 10

Reinsert hearing instrument pg. 8

Have ear canal examined by your doctor

31

International Warranty

Oticon hearing instruments are covered by a limited warranty issued by the manufacturer
for a period of 12 months from the date of delivery. This limited warranty covers manu­facturing and material defects in the hearing instrument itself, but not accessories such
as batteries, tubing, earwax filters etc.

Problems arising from improper handling or care, excessive use, accidents, repairs made
by an unauthorized party, exposure to corrosive conditions, physical changes in your ear,
damage due to foreign objects entering the device, or incorrect adjustments are NOT
covered by the limited warranty and may void it.

The above warranty does not affect any legal rights that you might have under applicable
national legis lation governing sale of consumer goods. Your Hearing Care Professional
may have issued a warranty that goes beyond the clauses of this limited warranty. Please
consult him/her for further information.

If you need service

Take your hearing instrument to your Hearing Care Profes sional, who may well be able to
sort out minor problems and adjustments on the spot.

32

Warranty Certificate

Name of Owner:

Dispenser:

Dispenser Address:

Dispenser Phone:

Purchase Date:

Warranty Period: Month:

Model Left: Serial no.:

Model Right: Serial no.:

Battery Size:

33

Product approval, precautions and markings

The hearing instrument may contain a radio transmitter using short range magnetic
induction technology working at 3.84 MHz. The magnetic field strength of the transmitter
is < -42 dBµA/m @ 10m.

The emission power from the radio system is well below international emission limits for
human exposure. For comparison, the radiation of the hearing instrument is lower than
unintended electromagnetic radiation from for example halogen lamps, computer
monitors, dishwashers etc. The hearing instrument complies with international stand­ards concerning Electromagnetic Compatibility.

Due to the limited size available on the instruments all relevant approval markings are
found in this document.

35

Dual XW, Dual W, Dual V and Dual Pro contains a module* with:

ID: U28FUDS01
IC: 1350B-FUDS01

The device complies with Part 15 of the FCC rules and RSS-210 of Industry Canada.

Operation is subject to the following two conditions:

this device may not cause harmful interference.1.
this device must accept any interference received, 2.
including interference that may cause undesired
operation.

Changes or modifications not expressly approved by the party responsible for compli­ance could void the user’s authority to operate the equipment.

* This module is not applicable to Dual m9, Dual m7 and Dual m5

36

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Warnings

You should familiarize yourself fully with the following general warnings and the entire
contents of this booklet before using your hearing instruments.

Hearing instruments and batteries can be dangerous if swallowed or used improperly.
Such actions can result in severe injury, permanent hearing loss, or can even be fatal.

Hearing instruments, their parts, and batteries are not toys and should be kept out •
of reach of children and anyone who might swallow these items or otherwise cause
injury to themselves.

Never change the battery or adjust the controls of the hearing instruments in front •
of infants, small children or people with learning difficulties.

Discard batteries carefully in a place where infants, small children or people with •
learning difficulties cannot reach them.

Batteries have occasionally been mistaken for pills. Therefore carefully check your •
medicine before swallowing any pills.

Never put your hearing instruments or batteries in your mouth for any reason, as they •
are slippery and could be swallowed by accident.

If a battery or hearing device is swallowed, see a doctor immediately.

Misusage

Hearing instruments should be used only as directed and adjusted by your Hearing •
Care Professional. Misuse could result in sudden and permanent hearing loss.

Never allow others to wear your hearing instruments as incorrect/wrongful usage •
could cause permanent damage to their hearing.

Battery use

Always use batteries recommended by your Hearing Care Professional. Batteries of low •
quality may leak and cause bodily harm.

Never attempt to recharge your batteries. They may explode and cause serious injury.•

Never dispose of batteries by burning them. There is a risk that they will explode and •
cause serious injury.

Dysfunction in hearing instruments

Hearing instruments may stop functioning, for instance if the batteries have expired or •
if the receiver/loudspeaker is blocked by moisture or earwax. You should be aware of
this possibility, in particular when you are in traffic or otherwise dependent on
warning sounds.

Interference

Your hearing instruments have been thoroughly tested for interference, according to •
the most stringent international standards. But new technical developments constant­ly bring new products into society, and some may emit electromagnetic radiation,
leading to unforeseen interference in hearing devices. Examples include induction
cooking appliances, shop alarm systems, mobile telephones, fax machines, personal
computer devices, X-rays, Computer tomography, etc.

Your hearing instruments are designed to comply with the most stringent Standards of •
International Electromagnetic Compatibility. However, your hearing instrument may
cause interference with other medical devices. Such interference can also be caused
by radio signals, power line disturbances, airport metal detectors, electromagnetic
fields from other medical devcies and eletrostatic discharges.

Possible side effects

Hearing instruments may cause an accelerated accumulation of cerumen (ear wax). •

The otherwise non-allergenic materials used in hearing instruments may in rare cases •
cause a skin irritation.

Consult a doctor if you experience any of these side effects.

Wax protection system

Always visually inspect your hearing instruments to ensure that there is no gap •
between the wax protection flange and the tip of the Micro Mould.

If you are in any doubt about the use or replacement of your wax protection system,
contact your Hearing Care Professional.

    / .

Hereby, Oticon A/S declare that this hearing instrument is in compliance with the
essential requirements and other relevant provisions of Directive 1999/5/EC.
Declaration of comformity is available at:

Oticon A/S
Kongebakken 9
DK-2765 Smørum
Denmark
www.oticon.com

0543 0682

Waste from electronic
equipment must be
handled according to local
regulations.

N1175

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