oticon BTE Alta2 Pro, BTE Nera2 Pro, BTE Ria2 Pro, BTE Alta2, BTE Nera2 Instruction Manual

BTE

Alta2
Nera2
Ria2
Alta
Nera
Ria

Instructions for use

Model overview

This booklet is valid for Oticon BTE in the following hearing aid families
and models:

Alta2 Pro Nera2 Pro Ria2 Pro
Alta2 Nera2 Ria2

Alta Pro Nera Pro Ria Pro
Alta Nera Ria

The BTE is available in the below tting levels:

Fitting level 85
Fitting level 100 (Power instrument)

151140CA-US / 2017.09.25 / Ver 1.0

151140CA-US / 2017.09.25 / Ver 1.0

Introduction to this booklet

This booklet guides you in how to use and maintain your new
hearing instrument. Please read the booklet carefully including
the Warnings section. This will help you to achieve the full benet
of your new hearing instrument.

Your Hearing Care Professional has adjusted the hearing
instrument to meet your needs. If you have additional questions,
please contact your Hearing Care Professional.

About Start up Handling Options Warnings More Info

For your convenience this booklet contains a navigation bar to help
you navigate easily through the dierent sections.

Indication for use

The hearing aid is intended to amplify and transmit sound to the ear
and thereby compensate for impaired hearing within mild to severe­to-profound hearing loss. The hearing aid is not intended
to be used by infants/children <36 months.

IMPORTANT NOTICE

The hearing instrument amplication is uniquely adjusted and optimized
to your personal hearing capabilities during the instrument tting
performed by your Hearing Care Professional.

Table of contents 1/2

Continues on next page

About

Identify your hearing instrument style and ear piece 10
BTE with sound hook and mold 12
BTE with thin tube (Corda miniFit) 14
Identify left and right instrument 16
Battery 17

Start up

Turn the hearing instrument on and off 18
When to replace a battery 19
Replace the battery 20

Handling

Caring for your hearing instrument 22
MultiTool for handling batteries and cleaning 23
Sound hook with mold 24
Put on the instrument with mold 25
Clean the mold 26
Wash the mold 27

Thin tube (Corda miniFit) 28
Put on the instrument with thin tube 29
Clean the thin tube 30
Standard ear pieces: dome or Grip Tip 32
Replace dome or Grip Tip 33
Thin tube with micro mold or LiteTip 34
Maintain the micro mold or LiteTip 35
Replace ProWax filter 36

Options

Optional features and accessories 38
Mute the hearing instrument 39
Change programs 40
Change volume 42
Tamper-resistant battery drawer 44
Wireless accessories 46
Other options 48

Table of contents 2/2

Warnings

Warnings 50

More Info

Troubleshooting guide 56
Water resistance 58
Conditions of use 59
Warranty certificate 60
International warranty 61
Technical information 62

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About Start up Handling Options Warnings More Info

Identify your hearing instrument style
and ear piece

There are two dierent
attachments and several
dierent ear pieces which
classify your hearing instrument
style. Please identify your
attachment and ear piece. This
will make it easier for you to
navigate through this booklet.

BTE with sound hook

and mold

An instrument with a sound

hook will have a mold as an
ear piece.

BTE with thin tube

(Corda miniFit)

Ear pieces

An instrument with a thin tube
will have one of the following
ear pieces - dome, GripTip, micro
mold, or LiteTip.

Ear grip (optional)

Thin
tube

Mold

Tube

Sound
hook

Micro mold or LiteTip

Dome (Open dome shown)

GripTip

* Please see details for replacing the dome or Grip Tip in section: Replace dome or Grip Tip

About

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BTE with sound hook and mold

What it is

What it does

Push button

Battery drawer

Sound hook Microphone

openings

Change
programs,
volume and
mute the
instrument

Contains the battery.
Battery drawer is the

on/o switch

Sound in

Sound out

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About Start up Handling Options Warnings More Info

BTE with thin tube (Corda miniFit)

What it is

Push button

Microphone
openings

What it does

Change
programs,
volume and
mute the
instrument

Contains the battery.

Battery drawer is also

the on/o switch

Sound in

Battery drawer

Sound out

Thin tube

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About Start up Handling Options Warnings More Info

Identify left and right instrument

It is important to distinguish between the left and the right
instrument as they might be programmed dierently.

Battery

Your hearing instrument is a miniature electronic device that runs on
special batteries. To activate the hearing instrument, you must insert
a new battery in the battery drawer. See how in the “Replace the
battery” section.

A RED indicator inside the
battery drawer marks the
RIGHT instrument

A BLUE indicator inside the
battery drawer marks the
LEFT instrument.

Battery drawer

Your instrument

battery size is 13

Pull out to open

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About Start up Handling Options Warnings More Info

Turn the hearing instrument on and o

The battery drawer is also used to switch the hearing instrument
on and o. To preserve the battery, make sure your instrument is
switched o when you are not wearing it.

When to replace a battery

When it is time to replace the battery you will hear two beeps
repeated in moderate intervals until the battery runs out.

Two beeps

= The battery is running low

Four beeps

= The battery has run out

Battery maintenance tip

To make sure the hearing instrument is always working bring spare
batteries with you, or replace the battery before you leave home.

Turn ON

Close the
battery
drawer with
the battery
in place.

Turn OFF

Open the
battery drawer

Start up

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About Start up Handling Options Warnings More Info

Replace the battery

2. Uncover 3. Insert

Fully open the
battery drawer.
Remove the
battery.

Remove the
sticky label from
the + side of the
new battery.

Insert the new
battery into the
battery drawer.
Make sure the
+ side faces up.

1. Remove

MultiTool

Close the battery drawer. The
instrument will play a jingle
through the ear piece.
Hold the ear piece close to your ear
to hear the jingle.

The MultiTool can be used for
battery change. Use the magnetic
end to remove and insert batteries.

The MultiTool is provided by
your Hearing Care Professional.

4. Close Tip

22 23

Caring for your hearing instrument

When handling your hearing instrument, hold it over a soft surface
to avoid damage if you drop it.

Clean the microphone openings

Carefully brush away debris from
the openings. Gently brush the surface.
Make sure the brush is not pressed
in to the openings.

About Start up Handling Options Warnings More Info

IMPORTANT NOTICE

Use a soft, dry cloth to clean the hearing instrument. It must never be
washed or immersed in water or other liquids

Microphone
openings

MultiTool for handling batteries and cleaning

The MultiTool contains a magnet which makes it easier to replace the
battery in the hearing aid. It also contains a brush and a wire loop for
cleaning and removing ear wax. If you need a new MultiTool please
contact your hearing care professional.

Brush

Wire loopMagnet

IMPORTANT NOTICE

The MultiTool has a built-in magnet. Keep the MultiTool 30 cm away from
credit cards and other magnetically sensitive devices.

Handling

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Sound hook with mold

Read the following pages if you have
a hearing instrument with a sound
hook and a mold.

The mold is customized for you and
ts your ear.

Put on the instrument with mold

Gently pull your ear outwards
and press the mold in the
direction of the ear canal,
twisting slightly.

Place the hearing instrument
behind your ear.

Step 1 Step 2

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About Start up Handling Options Warnings More Info

Clean the mold

The mold should be cleaned
regularly. Use a soft cloth to
clean the surface of the mold.
Use the MultiTool wire loop
to clean the opening.

Replace the tube

The tubing between the mold
and the instrument should be
replaced when it becomes
yellow or sti. Consult your
Hearing Care Professional in
relation to this.

Wash the mold

Make sure you are
able to identify which
mold is for which
instrument before
disconnecting them
from the instruments.

Disconnect the
tube and mold from
the hook. Hold the
hook rmly when
pulling o the tube.
Otherwise the
instrument may
be damaged.

Wash the mold
and tube using mild
soap. Rinse and dry
completely before
reconnecting to the
hearing instrument.

Step 1

Step 2 Step 3

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About Start up Handling Options Warnings More Info

Thin tube (Corda miniFit)

Read the following pages if your instrument has a thin tube (Corda
miniFit) with either a dome, GripTip, micro mold or LiteTip ear piece.

Corda miniFit is a thin tube
that brings the sound into
your ear. The thin tube should
always be used with an ear
piece attached. Use only parts
designed for your
hearing instrument.

Ear grip (optional)

Thin tube

Put on the instrument with thin tube

Place the hearing
instrument behind
your ear.

Hold the bend of
the tube between
your thumb and
index nger. The ear
piece should point
towards the ear
canal opening.

Gently push the
ear piece into your ear
canal until the thin
tube sits close against
the side of your head.

Step 1 Step 2 Step 3

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Clean the thin tube

The thin tube should be cleaned to keep it clear from moisture and
wax. If not cleaned it could become blocked with wax which means
no sound will be able to come out.

Pull the thin
tube out of the
hearing instrument

Push the cleaning
tool all the way
through the
thin tube.

Reconnect the
thin tube to the
hearing instrument.

Step 1 Step 2 Step 3

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About Start up Handling Options Warnings More Info

Replace dome or Grip Tip

The standard ear piece (dome or Grip Tip) should not be cleaned. If the
ear piece is lled with wax, replace it with a new one (typical weekly).
Grip Tips should be replaced at least once a month.

Hold on to the
end of the thin
tube and then pull
o the dome.

Insert the thin tube
exactly into the
middle of the
ear piece to obtain a
secure attachment.

Push rmly to ensure
that the dome is
fastened securely.

Step 1 Step 2 Step 3

Open
dome

Power
dome

Grip Tip

Available in small and large,
with and without vent.

Bass dome,
single vent

Bass dome,
double vent

6 mm5 mm 8 mm 10 mm 12 mm*

Standard ear pieces: dome or Grip Tip

Both domes and Grip Tip are made of soft rubber material.
There are 4 dierent types of domes.
Check your dome type and size below.

IMPORTANT NOTICE

If the ear piece is not on the speaker when removed from the ear, the ear
piece might still be in the ear canal. Consult your hearing care professional
for further instructions.

* not for open dome

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About Start up Handling Options Warnings More Info

LiteTipMicro mold

Thin tube with micro mold or LiteTip

Read the following pages if you have a micro mold or LiteTip ear piece.
The micro mold and LiteTip are customized for your ear shape.

Wax lter

Maintain the micro mold or LiteTip

The ear piece should be
cleaned regularly.

The wax lter in the ear piece
should be replaced when
clogged or when the hearing
instrument does not
sound normal.

Use the wax lter delivered by
your Hearing Care Professional.

The vent is cleaned
by pressing the brush
through the hole,
twisting it slightly.

Ven t

IMPORTANT NOTICE

Always use the same type of wax lter as was originally supplied with the
hearing aid. If you are in any doubt about the use or replacement of wax
lters, contact your hearing care professional.

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About Start up Handling Options Warnings More Info

New
lter

Replace ProWax lter

2. Remove 3. Insert

Remove the tool from
the shell. The tool
has two pins, one
empty for removal
and one with the new
wax lter.

Push the empty pin
into the wax lter in
the Micro mold and
pull it out.

Insert the new wax
lter using the other
pin, remove the tool,
and throw it out.

1. Tool

New

lter

Old lter

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About Start up Handling Options Warnings More Info

Optional features and accessories

The features and accessories described on the following pages are
optional. Please contact your Hearing Care Professional to nd out
how your hearing instrument is programmed.

If you experience dicult listening situations, a special program may
be helpful. These are programmed by your Hearing Care Professional.

Write down hearing situations where you may need help.

Mute the hearing instrument

Use the mute function if you need to silence
the instrument while wearing it.

IMPORTANT NOTICE

Do not use the mute function as an o switch, as the hearing instrument
still draws current from the battery in this mode.

Apply a very long press to
either end of the button to
mute the instrument.
To reactivate the instrument,
push the button briey.

Options

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About Start up Handling Options Warnings More Info

Press up or down
between programs

Note that you can change continuously
between programs - both up and down
in the program order. If for example you
want to go from program 1 to 4, you can
press the down button once instead of
pressing the up button 3 times.

Change programs

Your hearing instrument can have up to 4 dierent programs.
These are programmed by your Hearing Care Professional.

To be lled out by the Hearing Care Professional

Program Sound you will hear

when actived

When to use

1

“1 beep”

2

“2 beeps”

3

“3 beeps”

4

“4 beeps”

Program change:

LEFT RIGHT Short press Long press

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About Start up Handling Options Warnings More Info

Press button
to turn up volume

You hear 2
beeps at the
starting
volume level

Press button
to turn down volume

Change volume

The push button allows you to adjust the volume.
You will hear a click when you turn up or down the volume.

To be lled out by the Hearing Care Professional

Volume change

LEFT RIGHT Short press

Quick reset

If you wish to return to the standard settings of the instrument
programmed by your Hearing Care Professional, simply open and then
close the battery drawer.

Open Close

MAXIMUM

STARTING
LEVEL

MINIMUM

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About Start up Handling Options Warnings More Info

Tamper-resistant battery drawer

To keep the battery out of reach of infants, small children and
people with learning diculties, a tamper-resistant battery drawer
should be used. Use a small screwdriver to lock and unlock the drawer.

IMPORTANT NOTICE

Avoid excessive force to open the battery drawer when in the locked
position. Do not force the battery drawer beyond its fully opened position.
Make sure to insert the battery correctly.

Please contact your Hearing Care Professional if you suspect the
tamper-resistant eectiveness and locking ability is damaged.

Use the screwdriver to turn the
screw to unlock position (vertical).
Insert the screwdriver into the
slit in the bottom of the hearing
instrument and push the
door open.

Make sure the drawer is completely
closed. Turn the screw to the locked
position (horizontal).

Unlock the battery drawer Lock the battery drawer

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About Start up Handling Options Warnings More Info

Wireless accessories

As an enhancement to your wireless hearing instrument a broad range
of wireless accessories are available.

ConnectLine

ConnectLine is a family of
products that allows you to
receive audio signals from TVs,
phones, music players, PCs
or an external microphone
wirelessly through your
hearing instrument.

Remote Control

The Remote Control oers an
opportunity to change program
or adjust the volume in your
hearing instrument.

FM

Your hearing instrument
supports the option of attaching
an FM system. The FM system
allows you to receive speech or
audio signals directly to your
hearing instrument from a
dedicated transmitter.

For detailed information on
wireless accessories contact
your Hearing Care Professional
or visit www.oticon.ca

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About Start up Handling Options Warnings More Info

Other options

Telecoil

helps you hear better when using a telephone with
a built in loop or when you are in buildings with
teleloop systems such as theaters, churches or
lecture rooms. This symbol or a
similar sign is shown wherever a tele loop
has been installed.

Autophone

is a program that can be automatically activated if
your telephone has a built in tele loop (see above).
A magnet may need to be placed on your telephone
next to the sound outlet.

Direct Audio Input (DAI)

allows your hearing instrument to receive signals directly from
external sources such as TV, radio, music players, etc. The DAI adaptor
is mounted to your instrument and via a cable connected to an
external sound source.

For more information on these options contact your
Hearing Care Professional.

IMPORTANT NOTICE

When the DAI is connected to an audio source plugged into a wall outlet,
the audio source must comply with IEC-60065, IEC-60601 or equivalent
safety standards.

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About Start up Handling Options Warnings More Info

You should familiarize yourself
fully with the following general
warnings before using your hearing
aid for your personal safety
and to ensure correct use.

Please note that a hearing aid will
not restore normal hearing and will
not prevent or improve a hearing
impairment resulting from organic
conditions. Furthermore, note that
in most cases, infrequent use of a
hearing aid does not permit a user
to attain full benet from it.

Consult your hearing care
professional if you experience
unexpected operations or
events with your hearing aid.

Usage of hearing aids

• Hearing aids should be used
only as directed and adjusted by
your hearing care professional.
Misuse can result in sudden
and permanent hearing loss.

• Never allow others to wear
your hearing aid as incorrect
usage could cause permanent
damage to their hearing.

Choking hazards & risk of
swallowing batteries

• Hearing aids, their parts, and
batteries should be kept out of reach
of children and anyone who might
swallow these items, or otherwise
cause injury to themselves.

• Batteries have occasionally been
mistaken for pills. Therefore, check
your medicine carefully before
swallowing any pills.

• Most hearing aids can be supplied
with a tamper-resistant battery
drawer upon request. This is strongly
recommended for infants, small
children and people with learning
diculties.

• Children younger than 36 months
must always use a tamper-resistant
battery drawer. Please talk to your
hearing care professional about the
availability of this option.

If a battery or hearing aid is swallowed,
see a doctor immediately.

Battery use

• Always use batteries recommended
by your hearing care professional.
Batteries of low quality may leak and
cause bodily harm.

• Never attempt to recharge your
batteries and never dispose of
batteries by burning them. There is a
risk that the batteries will explode.

Warnings

Warnings

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Dysfunction

• Be aware of the possibility
that your hearing aid may stop
working without notice. Keep
this in mind when you depend
on warning sounds (e.g. when
you are in trac). The hearing
aids may stop functioning, for
instance if the batteries have
expired or if the tubing is blocked
by moisture or ear wax.

Active implants

• Caution must be taken with active
implants. In general, follow the
guidelines recommended by
manufacturers of implantable
debrillators and pacemakers
regarding use with mobile
phones and magnets.

• The Autophone magnet and
MultiTool (which has a built-in
magnet) should be kept more than
30 cm away from the implant, e.g.
do not carry it in a breast pocket.

• If you have an active brain
implant, please contact the
manufacturer of your implantable
device for information about
the risk of disturbance.

X-ray, CT, MR, PET scanning
and electrotherapy

• Remove your hearing aid before
X-ray, CT/MR/PET scanning
electrotherapy, surgery etc. as
your hearing aid may be damaged
when exposed to strong elds.

Heat and chemicals

• The hearing aid must never be
exposed to extreme heat e.g.
left inside a parked car in the sun.

• The hearing aid must not be dried
in microwave ovens or other ovens.

• The chemicals in cosmetics,
hairspray, perfume, aftershave
lotion, suntan lotion and insect
repellent can damage the hearing
aid. Always remove your hearing
aid before applying such products
and allow time to dry before use.

Warnings

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Power instrument

• Special care should be excercised in
selecting, tting and using a hearing
instrument where maximum sound
pressure capability exceeds 132 dB
SPL (IEC 711), as there may be risk
of impairing the remaining hearing
of the hearing instrument user.

For information on whether
your instrument is a power
instrument, speak with your
hearing care professional or
consult the settings overview
page at the end of this manual.

Possible side effects

• Hearing aids, molds or domes
may cause an accelerated
accumulation of ear wax.

• The otherwise non-allergenic
materials used in hearing aids
may in rare cases cause a skin
irritation or other side eects.

Please seek consultation with a
physician if these conditions occur.

Interference

• The hearing aid has been
thoroughly tested for interference,
according to the most stringent
international standards. However,
interference between the hearing
aid and other devices (e.g. some
mobile telephones, citizens
band systems and shop alarm
systems and other devices) may
occur. If this occurs, increase the
distance between the hearing
aid and the interfering device.

Connection to external equipment

• The safety of the hearing aid when
connected to external equipment
(via auxiliary input cable, via USB
cable, or directly), is determined
by the external equipment. When
connected to external equipment
plugged into a wall outlet, this
equipment must comply with IEC­60065, IEC-60950 or equivalent
safety standards.

Warnings

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Symptom Possible causes Solutions

No sound

Worn-out battery Replace the battery

Clogged tube or ear pieces (mold, dome, GripTip, micro mold or LiteTip)

Clean mold

Clean Corda miniFit (thin tube), replace dome or GripTip or replace wax lter

Intermittent or
reduced sound

Clogged sound outlet

Clean mold

Clean Corda miniFit (thin tube), replace dome or GripTip or replace wax lter

Moisture Wipe battery with a dry cloth and/or dry tube

Worn-out battery Replace the battery

Clogged damping lter in sound hook Contact your Hearing Care Professional for assistance

Squealing noise

Hearing instrument ear piece inserted incorrectly Re-insert ear piece (mold, dome, GripTip, micro mold or LiteTip)

Ear wax accumulated in ear canal Have ear canal examined by your doctor

If none of the above solutions work, consult your Hearing Care Professional for assistance.

Troubleshooting guide

More Info

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Water resistance

Your hearing instrument is water
resistant which means it is designed
to be worn in all daily life situations.
Therefore you do not have to worry
about sweat or getting wet in the rain.
Should your hearing instrument come
in contact with water and stop working,
please follow these guidelines:

1. Gently wipe o any water

2. Open the battery drawer and
remove the battery and gently wipe
o any water in the battery drawer

3. Let the hearing instrument dry with
the battery drawer left open for
approximately 30 minutes

4. Insert a new battery

IMPORTANT NOTICE

Do not wear your hearing instrument while showering or participating in water
activities. Do not immerse your hearing instrument in water or other liquids.

Conditions of use

Operating conditions

Temperature: +1°C to +40°C
Relative humidity: 5% to 93%, non-condensing

Storage and
transportation
conditions

Temperature and humidity should not exceed
the following limits for extended periods during
transportation and storage:

Temperature: -25°C to +60°C
Relative humidity: 5% to 93%, non-condensing

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International warranty

Your hearing instrument is covered
by an international limited warranty
issued by the manufacturer for a
period of 12 months from the date of
delivery. This limited warranty covers
manufacturing and material defects
in the hearing instrument itself, but
not accessories such as batteries,
tubing, ear wax lters etc. Problems
arising from improper handling or care,
excessive use, accidents, repairs made
by an unauthorized party, exposure
to corrosive conditions, physical
changes in your ear, damage due to
foreign objects entering the device,
or incorrect adjustments are NOT
covered by the limited warranty and
may void it. The above warranty does
not aect any legal rights that you

might have under applicable national
legislation governing sale of consumer
goods. Your Hearing Care Professional
may have issued a warranty that goes
beyond the clauses of this limited
warranty. Please consult him/her for
further information.

If you need service

Take your hearing instrument to your
Hearing Care Professional, who may
be able to sort out minor problems and
adjustments immediately.

Warranty certicate

Name of owner: _____________________________________________________

Hearing care professional: _____________________________________________

Hearing care professional address: ______________________________________

Hearing care professional phone: _______________________________________

Purchase date: ______________________________________________________

Warranty period: ________________ Month: _____________________________

Model left: _____________________ Serial no.: ___________________________

Model right: ____________________ Serial no.: ___________________________

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Technical information

The hearing instrument contains a
radio transmitter using short range
magnetic induction technology
working at 3.84 MHz. The magnetic
eld strength of the transmitter is
< -42 dBμA/m @ 10m.

The hearing aid complies with
international standards concerning
radio transmitters, electro-magnetic
compatibility and human exposure.

Due to the limited space available on
the instruments all relevant approval
markings are found in this document.

USA and Canada

The hearing aid contains a radio
module with the following
certication ID numbers:

FCC ID: U28FU2BTERIT
IC: 1350B-FU2BTERIT

The device complies with Part 15 of the
FCC Rules and with Industry
Canada’s licence-exempt RSSs.

Operation is subject to the following
two conditions:

1. This device may not cause harmful
interference.

2. This device must accept any
interference received, including
interference that may cause
undesired operation.

Changes or modications not expressly
approved by the party responsible
for compliance could void the user’s
authority to operate the equipment.

More information: www.oticon.ca

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This Class B digital apparatus
complies with Canadian ICES-003.

Note: This equipment has been
tested and found to comply with
the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules.
These limits are designed to provide
reasonable protection against
harmful interference in a residential
installation. This equipment generates,
uses and can radiate radio frequency
energy and, if not installed and used
in accordance with the instructions,
may cause harmful interference to
radio communications. However, there
is no guarantee that interference will
not occur in a particular installation.
If this equipment does cause harmful
interference to radio or television
reception, which can be determined

by turning the equipment o and on,
the user is encouraged to try to correct
the interference by one or more of the
following measures:

– Reorient or relocate the

receiving antenna.

– Increase the separation between

the equipment and receiver.

– Connect the equipment into an

outlet on a circuit dierent from that
to which the receiver is connected.

– Consult the manufacturer or an

experienced radio/TV technician
for help.

Waste from electronic
equipment must be
handled according to
local regulations.

Oticon declares that this hearing instrument is
in compliance with the essential requirements
and other relevant provisions of Directive
2014/53/UE (RED).

Declaration of Conformity is available at the
manufacturer.

Manufactured by:

Denmark

Local Manufacturer
& Distributor:

Oticon Canada
1-6950 Creditview Rd
Mississauga, ON L5N 0A6
Canada
www.oticon.ca

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Power instrument Yes No

Settings overview for your hearing instrument

Left Right

Yes No

Volume control

Yes No

Yes No

Program shift

Yes No

Yes No

Mute

Yes No

Volume control indicators

On O

Beeps at min /max volume

On O

On O

Clicks when changing volume

On O

On O

Beeps at preferred volume

On O

Battery indicators

On O

Low battery warning

On O