oticon Alta2, Nera2, Ria2 Instruction Manual

Alta2 Nera2 Ria2

INSTRUCTIONS FOR USE IIC-CIC

Introduction to this booklet

This booklet guides you in how to use and maintain your new
hearing instrument. Please read the booklet carefully including
the Warnings section. This will help you to achieve the full benet
of your new hearing instrument.

Your Hearing Care Professional has adjusted the hearing instrument to
meet your needs. If you have additional questions, please contact your
Hearing Care Professional.

About Start up Handling Options Warnings More info

For your convenience, this booklet contains a navigation bar to help
you navigate easily through the dierent sections.

On some pages, you will nd a link to the Oticon web page. Type
the link into your internet browser for additional information and
instructional videos.

Intended use

The hearing instrument is intended to amplify and transmit sound to
the ear and thereby compensate for impaired hearing. The hearing
instruments are not intended to be used by infants/children < 36
months.

The hearing instrument compensate for mild to moderate hearing loss.

IMPORTANT NOTICE

The hearing instrument amplication is uniquely adjusted and optimised
to your personal hearing capabilities during the instrument tting
performed by your Hearing Care Professional.

Table of contents

About

Start up

Handling

Instrument overview (CIC shown) 6
Identify left and right instrument 8
Battery (size 10) 9
Turn the hearing instrument on and o 10
When to replace a battery 11
Replace the battery 12
Caring for your hearing instrument 14
Filter replacement 18
Replace ProWax lter 19
Replace T-Cap lter 20
Insert the hearing instrument 21
Remove the hearing instrument 22

Options

Warnings
More info

Optional features and accessories 24
Wireless accessories (optional) 25
Change program or volume (optional) 26
Warnings 30
Avoiding moisture 36
Conditions 37
Troubleshooting guide 38
Warranty certicate 40
International warranty 41
Mobile phone 42
Technical information 44

6

Instrument overview (CIC shown)

What it is

Battery drawer

Pull-out string

Speaker with
ProWax lter

Vent

Nail grip

Vent

Microphone

with T-Cap lter

About Start up Handling Options Warnings More info

7

What it does

Contains the

battery. Battery

drawer is the on/

o switch

To help pull out

the instrument

from the ear canal

Sound into
the ear canal

Open the
battery drawer

Components may be positioned dierently on your instruments.

Sound in

8

Identify left and right instrument

It is important to distinguish between the left and the right
instrument as they might be shaped and programmed dierently.

A BLUE shell, text or dot
identies the LEFT
instrument.

A RED shell, text or dot
identies the RIGHT
instrument

About Start up Handling Options Warnings More info

9

Battery (size 10)

Your hearing instrument is a miniature electronic device that runs on
special batteries. To activate the hearing instrument, you must insert
a new battery in the battery drawer. See how in the “Replace the
battery” section.

Battery drawer

Pull out to open

www.oticon.com/battery

10

Turn the hearing instrument on and o

The battery drawer is also used to switch the hearing instrument
on and o. To preserve the battery, make sure your instrument is
switched o when you are not wearing it.

Turn ON

Close the battery drawer with
the battery in place.

Turn OFF

Open the battery drawer

About Start up Handling Options Warnings More info

11

When to replace a battery

When it is time to replace the battery you will hear two beeps
repeated in moderate intervals until the battery runs out.

Two beeps

= The battery is running low

Four beeps

= The battery has run out

Battery maintenance tip

To make sure the hearing instrument is always working, bring spare
batteries with you or replace the battery before you leave home.

www.oticon.com/battery

12

Replace the battery

2. Uncover 3. Insert

Fully open the
battery drawer by
pulling the nailgrip
up. Remove the
battery.

Remove the
sticky label from
the + side of the
new battery. Leave
the battery uncov­ered for 2-5 minutes
before inserting.

Insert the new
battery into the
battery drawer.
Match the + of the
battery with the + on
the battery drawer.

1. Remove

About Start up Handling Options Warnings More info

13

MultiTool

Close the battery drawer. The
instrument will play a jingle when
it starts up. Hold the instrument
close to your ear to hear the jingle.

The MultiTool can be used for
battery change. Use the magnetic
end to remove and insert batteries.

The MultiTool is provided by
your Hearing Care Professional.

4. Close Tip

www.oticon.com/battery-ite

14

About Start up Handling Options Warnings More info

Caring for your hearing instrument

When handling your hearing instrument, hold it over a soft surface
to avoid damage if you drop it.

The MultiTool

Inside the MultiTool there is a brush and a wire loop for cleaning ear
wax from the instrument. The brush can be replaced.

Brush MagnetWire loop

IMPORTANT NOTICE

Your MultiTool has a built-in magnet. Keep the MultiTool 30 cm away from
credit cards and other magnetically sensitive devices.

15

IMPORTANT NOTICE

Use a soft, dry cloth to clean the hearing instrument. It must never be
washed or immersed in water or other liquids.

Cleaning the instrument

Carefully brush away debris from the microphone openings.
Gently brush the surface.

Microphone
openings

www.oticon.com/clean

16

Vent

About Start up Handling Options Warnings More info

Cleaning the vent

Clean the vent by pressing the brush through the vent while twisting
it slightly.

17

Small vent cleaner

If the vent is very small, a special tool may be required.
Please consult your Hearing Care Professional.

www.oticon.com/clean-vent

18

About Start up Handling Options Warnings More info

Filter replacement

If you experience reduced sound quality, it is time to change the
lters.

Please refer to the following pages for instructions on how to replace
the lters.

IMPORTANT NOTICE

Always use the same type of wax lter as was originally supplied with the
instrument. This is provide by your Hearing Care Professional.

If you are in any doubt about the use or replacement of wax lters, contact
your Hearing Care Professional.

19

Replace ProWax lter

2. Remove 3. Insert

Remove the tool from
the shell. The tool
has two pins, one
empty for removal
and one with the
new ProWax lter.

Push the empty pin
into the ProWax lter
in the instruments
speaker and pull it
out.

Insert the new ProWax
lter using the other
pin. Remove the tool
and throw it out.

1. Tool

New
lter

www.oticon.com/lter-ite

20

About Start up Handling Options Warnings More info

Replace T-Cap lter

2. Remove 3. Insert

Remove the tool from
the packaging. The
tool has two ends,
one for removal and
one with the new
T-Cap lter.

Push the tool fork
under the top edge
of the used T-Cap
lter and lift it out.

Insert the new T-Cap
lter and remove the
tool by twisting it
slightly. Throw the tool
out after use.

1. Tool

new lter

21

Insert the hearing instrument

Hold the instrument with the
coloured dot facing upwards. Place
the tip of the instrument in your
ear canal.

Gently pull the top of your ear
outwards and push the hearing
instrument into the ear canal, twist­ing slightly if necessary. Follow the
natural contour of the ear canal.

Step 1 Step 2

www.oticon.com/insert

22

Remove the hearing instrument

Hold the hearing instrument by the pull-out string (if available).
Gently pull the instrument from the ear canal.

If your instrument doesn’t have a pull-out string, you can remove it
by pulling on the edge of the instrument.

IMPORTANT NOTICE

DO NOT use the battery door as a handle to insert or remove your
instruments. It is not designed for this purpose.

About Start up Handling Options Warnings More info

24

About Start up Handling Options Warnings More info

Optional features and accessories

The features and accessories described on the following pages are
optional. Please contact your Hearing Care Professional to nd out
how your hearing instrument is programmed.

If you experience dicult listening situations, a special program may
be helpful. These are programmed by your Hearing Care Professional.

Write down hearing situations where you may need help.

25

Wireless accessories (optional)

As an enhancement to your wireless hearing instrument a broad range
of wireless accessories are available.

ConnectLine

ConnectLine is a family of
products that allows you to
receive audio signals from
TVs, phones, music players,
PCs or an external microphone
wirelessly through your hearing
instrument.

Remote Control

The Remote Control oers an
opportunity to change program,
adjust or mute the volume in
your hearing instruments.

For detailed information on
wireless accessories contact
your Hearing Care Professional
or visit www.oticon.com.

26

About Start up Handling Options Warnings More info

Change program or volume (optional)

If you have ConnectLine Streamer or Remote Control, you can change
programs and adjust the volume of your instruments.

Please contact your Hearing Care Professional for more information.

27

To be lled out by the Hearing Care Professional

Program Sound you will hear

when activated

When to use

1

“1 beep”

2

“2 beeps”

3

“3 beeps”

4

“4 beeps”

28

About Start up Handling Options Warnings More info

Quick reset

If you wish to return to the standard settings of the instrument
programmed by your Hearing Care Professional, simply open and
then close the battery drawer.

Open Close

30

For your personal safety and to ensure
correct use, you should familiarise
yourself fully with the following gener­al warnings before using your hearing
instrument.

Please note that a hearing aid will not
restore normal hearing and will not
prevent or improve a hearing impair­ment resulting from organic conditions.
Furthermore, note that in most cases,
infrequent use of a hearing instrument
does not permit a user to attain full
benet from it.

Consult your Hearing Care Profes­sional if you experience unexpected
operations or events with your hearing
instrument.

Usage of hearing instruments

• Hearing instruments should be used
only as directed and adjusted by your
Hearing Care Professional. Misuse
can result in sudden and permanent
hearing loss.

• Never allow others to wear your
hearing instrument, as incorrect use
could cause permanent damage to
their hearing.

Warnings

About Start up Handling Options Warnings More info

31

Choking hazards & risk of swallowing
batteries or other small parts

• Hearing instruments, their parts,
and batteries should be kept out of
reach of children and anyone who
might swallow these items or other­wise cause injury to themselves.

• Batteries have occasionally been
mistaken for pills. Therefore, check
your medicine carefully before
swallowing any pills.

• Most hearing instruments can be
supplied with a tamper-resistant
battery drawer upon request. This is
strongly recommended for infants,
small children and people with learn­ing diculties.

• Children below 36 months must
always use a tamper-resistant
battery drawer. This option is
available in BTE, miniBTE, RITE and
miniRITE instruments.

If a battery or hearing instrument is
swallowed, see a doctor immediately.

32

Battery use

• Always use batteries recommended
by your Hearing Care Professional.
Batteries of low quality may leak and
cause bodily harm.

• Never attempt to recharge your bat­teries and never dispose of batteries
by burning them. There is a risk that
the batteries will explode.

Dysfunction

• Be aware of the possibility that
your hearing instrument may stop
working without notice. Keep this in
mind when you depend on warning
sounds (e.g. when you are in trac).
The hearing instruments may stop
functioning, for instance if the bat­teries have expired or if the tubing is
blocked by moisture or ear wax.

Warnings

About Start up Handling Options Warnings More info

33

Active implants

• Caution must be taken with active
implants. In general, follow the
guidelines recommended by manu­facturers of implantable debrilla­tors and pacemakers regarding use
with mobile phones and magnets.

• Your hearing instrument has a wire­less transmission. Please keep the
hearing instrument at least 15 cm
away from the implant, e.g. do not
carry it in a breast pocket.

• When the hearing instruments
are mounted on or in the ears, the
distance between the hearing
instruments and the implant is larger
than 15 cm.

• The MultiTool (which has a built-in
magnet) should be kept more than
30 cm away from the implant, e.g. do
not carry it in a breast pocket.

• If you have an active brain implant,
please contact the manufacturer of
your implantable device for informa­tion about the risk of disturbance.

34

Explosives

• The power source in your hearing
instrument has insucient energy
to cause re in normal usage condi­tions. The hearing instrument has
not been tested for compliance with
international standards concerning
explosive environments.
It is recommended not to use your
hearing instrument in areas where
there is a danger of explosions.

X-ray, CT, MR, PET scanning and
electrotherapy

• Remove your hearing instrument
during, for example, X-ray, CT/MR/
PET scanning, electrotherapy or
surgery as your instrument may be
damaged when exposed to strong
elds.

Avoiding heat and chemicals

• Your hearing instrument must never
be exposed to extreme heat, e.g.,
left inside a parked car in the sun.

• Your hearing instrument must not
be dried in microwave ovens or other
ovens.

• The chemicals in cosmetics, hair­spray, perfume, aftershave lotion,
suntan lotion and insect repellent
can damage your hearing instru­ment. Always remove your hearing
instrument before applying such
products and allow time to dry
before reinserting it.

Warnings

About Start up Handling Options Warnings More info

35

Possible side eects

• Hearing instruments, moulds or
domes may cause an accelerated
accumulation of ear wax.

• The otherwise non-allergenic ma­terials used in hearing instruments
may in rare cases cause a skin irrita­tion or any other unusual condition.

Please seek consultation with a physi­cian if these conditions occur.

Interference

• Your hearing instrument has been
thoroughly tested for interference,
according to the most stringent
international standards. However,
interference with your hearing
instrument and other devices may
occur, (e.g., some mobile tele­phones, citizens band systems, and
shop alarm systems). If this occurs,
increase the distance between the
hearing instrument and the device.

36

About Start up Handling Options Warnings More info

Avoiding moisture

Your hearing instrument must never be
exposed to steam baths, showers or
heavy rain, etc.

Should your hearing instrument come
in contact with water and stop work­ing, please follow these guidelines:

1. Gently wipe o any water.

2. Open the battery drawer, remove
the battery and gently wipe o any
water in the battery drawer.

3. Let the hearing instrument dry with
the battery drawer left open for
approximately 30 minutes.

4. Insert a new battery.

IMPORTANT NOTICE

Do not wear your hearing instrument while showering or participating in
water activities. Do not immerse your hearing instrument in water or other
liquids.

37

Conditions

Operating conditions

Temperature: +1°C to +40°C
Relative humidity: 5% to 93%, non-condensing

Storage and
transportation conditions

Temperature and humidity shall not exceed
the below limits for extended periods during
transportation and storage:

Temperature: -25°C to +60°C
Relative humidity: 5% to 93%, non-condensing

38

Symptom Possible causes

No sound

Worn-out battery

Clogged speaker

Clogged microphone

Intermittent or
reduced sound

Clogged speaker

Moisture

Worn-out battery

Squealing noise

Hearing instrument not inserted properly

Ear wax accumulated in ear canal

If none of the above solutions work, consult your Hearing Care Professional for assistance.

Troubleshooting guide

About Start up Handling Options Warnings More info

39

Solutions

Replace the battery

Clean speaker or replace ProWax

Clean microphone or replace lter (T-Cap)

Clean speaker or replace ProWax

Wipe battery and instrument with a dry cloth

Replace the battery

Re-insert the hearing instrument

Have ear canal examined by your doctor

40

Warranty certicate

Name of owner: _____________________________________________________

Dispenser: _________________________________________________________

Dispenser address: __________________________________________________

Dispenser phone: ___________________________________________________

Purchase date: _____________________________________________________

Warranty period: ________________ Month: _____________________________

Model left: _____________________ Serial no.: ___________________________

Model right: ____________________ Serial no.: ___________________________

Battery size: _______________________________________________________

About Start up Handling Options Warnings More info

41

International warranty

Your hearing instrument is covered
by an international limited warranty
issued by the manufacturer for a
period of 12 months from the date of
delivery. This limited warranty covers
manufacturing and material defects
in the hearing instrument itself, but
not accessories such as batteries,
tubing, ear wax lters etc. Problems
arising from improper handling or care,
excessive use, accidents, repairs made
by an unauthorised party, exposure to
corrosive conditions, physical changes
in your ear, damage due to foreign ob­jects entering the device, or incorrect
adjustments are NOT covered by the
limited warranty and may void it. The
above warranty does not aect any
legal rights that you might have under

applicable national legislation govern­ing the sale of consumer goods. Your
Hearing Care Professional may have
issued a warranty that goes beyond
the clauses of this limited warranty.
Please consult him/her for further
information.

If you need service

Take your hearing instrument to your
Hearing Care Professional, who may
be able to sort out minor problems and
adjustments immediately.

42

Mobile phone

Some hearing instrument users have
reported a buzzing sound in their
hearing instrument when they are
using mobile phones, indicating that
the mobile phone and hearing
instrument may not be compatible.

The ANSI C63.19 standard deter­mines the prediction of compatibility
between a specic hearing instrument
and a mobile phone by: adding the
numerical value of the rating for the
hearing instrument immunity to the
numerical value of the rating for the
mobile phone emissions. A sum of 4
would indicate that the combination of
wireless device and hearing instrument
is usable; a combined rating that equals
at least 5 would provide normal use;

a combined rating of 6 or greater would
indicate excellent performance.

Whereas all hearing instruments have
acoustic coupling, only the larger
instruments have the physical space
for telecoil (inductive) coupling. These
two types of coupling have dierent
rating scales (M1-M4 for acoustic cou­pling and T1-T4 for telecoil coupling,
respectively) and both ratings are
therefore relevant when predicting the
compatibility of a particular hearing
instrument.

For a hearing instrument with both
acoustic coupling and telecoil coupling
with a rating of M4/T2 and with a tele­phone rating of M3/T3, the combined

About Start up Handling Options Warnings More info

43

rating is 7 (M4 + M3) for the acoustic
coupling and 5 (T2 + T3) for the telecoil
coupling. According to the guidelines
given above, both types of coupling
will therefore be acceptable, with the
acoustic coupling indicating excellent
performance and the telecoil coupling
indicating normal use.

The above equipment performance
measurements, categories and system
classications are based upon the best
information available, but it cannot
be guaranteed that all users will be
satised.

The immunity of this hearing
instrument is M4.

IMPORTANT NOTICE

The performance of individual hearing instruments may vary with
individual mobile phones. Therefore, please try this hearing instrument
with your mobile phone or, if you are purchasing a new phone, be sure to
try it with your hearing instrument prior to purchase.

For additional guidance, please ask your mobile phone provider for the
booklet entitled “Hearing Aid Compatibility with Digital Wireless Cell
Phones.”

44

Technical information

The hearing instrument contains a
radio transmitter using short-range
magnetic induction technology work­ing at 3.84 MHz. The magnetic eld
strength of the transmitter is
< -42 dBμA/m @ 10m.

The emission power from the radio
system is well below international
emission limits for human exposure.
For comparison, the radiation of the
hearing instrument is lower than
unintended electromagnetic radiation
from, for example, halogen lamps,
computer monitors, dishwashers, etc.
The hearing instrument complies with
international standards concerning
Electromagnetic Compatibility.

Due to the limited space available on
the instrument, all relevant approval
markings are found in this document.

Additional information can be found
in the Product Information sheet on
Oticon.com.

About Start up Handling Options Warnings More info

45

IIC & CIC wireless instruments contain
a module with:

FCC ID: U28FU2CICWL
IC: 1350B-FU2CICWL

The device complies with Part 15 of
the FCC rules and RSS-210 of Industry
Canada.

Operation is subject to the following
two conditions:

1. This device may not cause harmful
interference.

2. This device must accept any
interference received, including
interference that may cause
undesired operation.

Changes or modications not expressly
approved by the party responsible
for compliance could void the user’s
authority to operate the equipment.

More information: www.oticon.com

46

161048UK / 06.15

About Start up Handling Options Warnings More info

Oticon declares that this hearing
instrument is in compliance with the
essential requirements and other rele­vant provisions of Directive 1999/5/EC.

Declaration of Conformity is available
from the manufacturer.

Manufactured by:
Oticon A/S
Kongebakken 9
DK-2765 Smørum
Denmark
www.oticon.com

Waste from electronic
equipment must be
handled according to
local regulations.

E2831

Settings overview for your hearing instrument

Left Right

Yes No

Volume control

Yes No

Yes No

Program shift

Yes No

Yes No

Mute

Yes No

Volume control indicators

On O

Beeps at min /max volume

On O

On O

Clicks when changing volume

On O

On O

Beeps at preferred volume

On O

Battery indicators

On O

Low battery warning

On O

161048UK / 06.15

People First is our promise
to empower people
to communicate freely,
interact naturally and
participate actively

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