oticon Acto CIC, Acto ITC, Acto ITE, Acto MIC Instruction Manual

INSTRUCTIONS FOR USE CIC / MIC / ITC / ITE

Thank you

Thank you for choosing our product as your means to better hearing.

To support your efforts, we have put great care and attention into making sure that your
new hearing instruments are of the highest quality and that they are easy to use and
maintain.

We recommend that you read this manual carefully to achieve the maximum benefit of
your new hearing instruments.

Congratulations on your decision to actively improve your hearing with today’s most
advanced hearing technology in the market.

Contents

Instrument View CIC/MIC 5a
Instrument View ITC 5b
Instrument View ITE 5c
Changing batteries 7
Turning your instruments ON and OFF 9
Left/Right ear marking 10
Inserting your hearing instruments 11
Programs (Optional) 12
Standby (Optional) 15
Volume Control by Push Button (Optional for ITC* only) 16
Volume Control by Wheel (Optional for ITE and ITC Power) 18
Telecoil (Optional) 21
Auto Phone (Optional) 22
Caring for your hearing instruments 24
Using your hearing instrument 30

5a

IMPORTANT NOTICE

Please familiarise yourself with the entire contents of this booklet before using your
hearing instru ments. It contains instructions and important informa tion about the use
and handling of your hearing instru ments and batteries.

Instrument View CIC/MIC

Microphone opening Battery door

Ventilation opening

Sound outlet + wax protection system

Ventilation opening

Battery size: 10

Pull-out string

Common problems and their solutions 36
Warranty Certificate 40
Warnings Yellow Pages

5b

Instrument View ITC

Battery size: 312

One or two microphone

openings

Battery door Ventilation opening

Ventilation opening

Sound outlet + wax protection systemPush-button (Optional)

IMPORTANT NOTICE

Open the battery compartment fully to allow air to circulate whenever you are not
using your hearing instrument, especially at night!

5c

IMPORTANT NOTICE

Open the battery compartment fully to allow air to circulate whenever you are not
using your hearing instrument, especially at night!

Battery size: 312

Instrument View ITE

Microphone openings Push-button (Optional)

Volume Control Wheel (Optional)Battery door

Ventilation opening

Sound outlet + wax protection system

7

Changing batteries

The correct battery size appears in the instrument overview in the first section of
this document. Batteries perform differently. Ask your hearing care professional for help
choosing a high quality battery for your hearing instrument.

A worn out battery should be removed immediately.

When the battery power is low, you will hear a series of short beeps. This indicates
that it is time to change the battery.

To replace the battery, follow these instructions:

• Open the battery door with your fingernail and remove the
old battery.

• Remove the sticky label from the + side of the new battery.

• Insert the new battery so that its + marking faces the +
sign printed on the battery door.

IMPORTANT NOTICE

Open the battery compartment fully to allow air to circulate whenever you are not
using your hearing instrument, especially at night!

8 9

Turning your instruments ON and OFF

Turn ON your hearing instrument by closing the battery
door completely with the battery in place.

When the battery door is closed the instrument will start up
by playing a jingle. This indicates that the battery is working
and the instrument is operating.

Turn OFF your hearing instrument by opening the battery
door with your finger nail.

To preserve the battery, make sure your hearing instrument
is switched off when you are not wearing it.

• Close the battery door. If you feel any resistance, you may have inserted the battery
incorrectly. Reinsert the battery and try again.

It will take a few seconds before the battery works to full capacity.

To assist the handling of the batteries, the magnet placed at the end of the tool can
be used.

OFF

ON

MultiTool

10 11

Left/Right ear marking

Hearing instruments are fitted to the uniqueness of each ear, which means if you have
two instruments then your left hearing instrument is shaped and programmed differently
from your right. That is why it is important to distinguish between the left hearing
instrument and the right.

In order to easily identify whether it is the left ear or right ear instrument, colour markings
may be applied.

Blue text or a blue dot marks the LEFT instrument.
Red text or a red dot marks the RIGHT instrument.

Inserting your hearing instruments

Place the tip of the hearing instrument in your ear canal.

Gently pull your ear and push the hearing instrument into
the ear canal, twisting slightly if necessary, following the
natural contour of the ear canal.

DO NOT use the battery door as a handle to insert or
remove your instruments. It is not designed for this
purpose.

12 13

Programs (Optional)

Your hearing instruments may have a push-button for switching between
different programs.

Push briefly on the button to switch to the next program.

A push will go forwards in the program cycle e.g from P1->P2.
When the highest numbered program is reached, the cycle
starts from program one again.

Your hearing instrument can have up to 4 different programs.

When switching between the different programs, your hearing instrument will beep.
The number of beeps will indicate which program you are using.



One beep, when you switch to program 1



Two beeps, when you switch to program 2



Three beeps, when you switch to program 3



Four beeps, when you switch to program 4

14

15

Below you can see a description of the programs available in your hearing instrument.

Prg. 1:

Prg. 2:

Prg. 3:

Prg. 4:

Using 2 instruments

If you have two instruments the push-button on one instrument can be programmed to
change the program on both hearing instruments (Binaural Coordination). This means,
when you adjust the program for one instrument, it automatically adjusts the other.*

Binaural Coordination enabled.

*Not available for CIC and MIC instruments.

Standby (Optional)

If your hearing instrument has a push-button, push the button for a minimum of
3 seconds to set the instrument in standby mode.

To reactivate the instrument, push the button brieftly again.

Use the standby function if you need to silence the instrument.

PUSH

3 sec

IMPORTANT NOTICE

Do not use the stand-by function as a switch off as the hearing instrument still draws
current from the battery in this mode.

16 17

Volume Control by Push Button
(Optional for ITC* only)

If you have two instruments, your Hearing Care Professional may have programmed the
push-button on your instruments to one of 2 functionalities.

Left Right

Only volume control:

Press shortly to adjust the volume.

Both volume control and program shift:

Press shortly to adjust the volume and press long
(about 2 seconds) to shift program.

When you adjust the program or volume for one instrument, it automatically adjusts
the other.

If volume control has been activated in your instruments, you can adjust the volume
in specific listening situations to the level you feel
comfortable with.

To increase volume, shortly press the push-button on the RIGHT ear instrument.
To decrease volume, shortly press the push-button on the LEFT ear instrument.

When the hearing instrument is turned on, it starts up at a preferred volume level.
When adjusting the volume control to the preferred level, this is indicated by a beep.

* Does not apply to ITC Power instruments.

18 19

Volume Control by Wheel
(Optional for ITE and ITC Power)

Your ITE instrument may have a Volume Control wheel. The Volume Control wheel can be
turned with the tip of a finger and can be rotated infinitely both ways.

Volume
Control Wheel

The Volume Control allows you to adjust the volume in specific listening situations to
the level you feel comfortable with.

To increase volume, turn the wheel forward.
To decrease volume, turn the wheel towards the back of your head.

When the hearing instrument is turned on, it starts up at a preferred volume level.
When adjusting the volume control to the preferred level, this is indicated by a beep.

Using 2 instruments

If you have two instruments the Volume Control Wheel on one instrument can be
programmed to adjust the volume on both hearing instruments (Binaural Coordination).
This means, when you adjust the volume for one instrument, it automatically adjusts
the other.*

Binaural Coordination enabled.

*Not available for CIC, MIC and standard ITC instruments.

21

Telecoil (Optional)

The telecoil is a receiver for audio signals transmitted from an inductive loop installation.
The telecoil is meant for telephone* conversations and for loop systems in e.g. theatres,
churches or lecture rooms.

The telecoil is activated by the push-button. When activated, you will hear a certain
number of beeps corresponding to the telecoil program.

See “Programs” for where the telecoil program is placed.

*Special phone requered.

22 23

Auto Phone (Optional)

The hearing instrument may have a built-in Auto Phone func tionality. When the hearing
instrument is close to a telephone receiver, the Auto Phone will activate a Phone Program.
When the Phone Program is activiated you will hear a number of beeps.

When you end your telephone conversation, the hearing instrument will automatically
return to the previous program.

Not all telephones can activate the Auto Phone.
The telephone receiver may need to have a special magnet
fitted. Please follow the separate instructions for mounting
the magnet, which is available from your Hearing Care
Professional.

WARNING

If you use an Autophone magnet:

• Keep magnets out of reach of children and pets. If a magnet is swallowed, see
a doctor immediately.

• Do not wear the magnet in a breast pocket and always keep it 30 cm away from
active implanatable devices.

• Preferably, use the telephone with magnet on the opposite side than a pacemaker or
other active implantants.

• Keep the magnet 30 cm away from credit cards and other magnetically sensitive
devices.

24 25

Caring for your hearing instruments

Your ear canal produces ear wax (cerumen) which may clog up the sound outlet or the
ventilation opening of your hearing instrument. Therefore your hearing instrument may
contain a filter or another device to prevent wax accumulation. Consult your Hearing Care
Professional for instructions about the specific wax protection system in your hearing
instruments.

When handling a hearing instrument, keep it over a soft surface to avoid damage if you
drop it.

Cleaning the instrument

A range of cleaning tools is prepared for the special purpose of cleaning the
instruments. These should be used to ensure the best care and performance of
your hearing instruments.

BrushCover Handle

Magnet

Screwdriver

MultiTool

26 27

Here is how . . .

• Clean away any traces of wax from around the
ventilation opening and sound outlet with the brush.

• If microphone openings are clogged by dust or dirt, this
will affect the performance of the instrument.
Carefully brush away visible signs of debris from the
openings while twisting the brush.

• Clean the ventilation openings by pressing the brush
through the hole while twisting it slightly.

• Use the cloth to wipe clean the surface of the
instrument.

The hearing instrument itself must never be washed or immersed in water or other
liquids!

Replace brush when necessary. Just pull it out of the handle and insert a new fresh brush.
Press the new one firmly into the handle.

28 29

How to change NoWax filter

1. Remove the tool from the shell. The tool has two arms, one with the new filter

and one with the removal tool.

2. Push the removal tool into the existing waxfilter and remove the used filter from

the hearing instrument.

3. Push the new filter into the hearing instrument.

4. Throw out the used tool.

Avoiding heat, humidity and chemicals

Your hearing instrument must never be exposed to extreme heat e.g. left inside a parked
car in the sun. They must never be exposed to a lot of moisture e.g. steam baths, showers
or heavy rain. Nor must they be dried in microwave ovens or other ovens.

Wipe the batteries carefully if moisture is present as it may affect their performance.
Using an anti-humidity kit can help to avoid these problems and may even extend the life
of your hearing instrument. Consult your Hearing Care Professional for further advice.

The chemicals in cosmetics, hairspray, perfume, after shave lotion, suntan lotion and
insect repellant can damage your hearing instrument. You should always remove your
hearing instrument before applying such products and allow time for the product to dry
before reinserting your hearing instrument. If you use lotion, be sure to wipe your hands
dry before putting on your hearing instrument.

1 2 3 4

30 31

Using your hearing instrument

It takes time to adjust to a new hearing instrument. How long this adjustment takes
differs from person to person. It will depend on a number of factors, such as whether you
have had a hearing instrument before and the degree of your hearing loss.

Seven easy steps to better hearing

1. In the quiet of your home

Try to accustom yourself to all the new sounds. Listen to the many background sounds
and try to identify each sound. Bear in mind that some sounds will seem different from
what you are used to. You may have to learn to identify them again. Note that in time you
will get accustomed to the sounds in your environment – if not please contact your
Hearing Care Professional.

If using the hearing instrument makes you tired, take them off for a little while and have a
rest. Gradually, you will begin to be able to listen for longer periods of time. Soon, you will
be able to wear your hearing instrument comfortably all day long.

2. Conversation with another person

Sit with someone else in a quiet room. Face each other so you can read facial expressions
easily. You may experience new speech sounds, which can seem a little disturbing in the
beginning. However, after the brain has adapted to the new speech sounds, you should
hear speech clearer.

3. Listen to radio or TV

When listening to the TV or the radio, start out by listening to news commentators since
they usually speak clearly, then try other TV programs.

If you find it difficult to listen to TV or radio, ask your Hearing Care Professional for more
information regarding the Oticon ConnectLine system* and other available accessories.

32 33

4. In group conversations

Group situations are usually accompanied by a greater degree of background noise, and
are, therefore, naturally more difficult to cope with. In such situations, therefore, focus
your attention on the person you want to hear. If you miss a word, ask the speaker to
repeat.

5. Telecoil use in church, theatre, or cinema

An increasing number of churches, theatres and public buildings often have loop systems
installed. These systems send out wireless sound to be received by the telecoil in your
hearing instrument. Typically, a sign will let you know whether the place has a telecoil.
Ask your Hearing Care Professional for details.

6. Using the telephone

When using the telephone tilt the receiver edge lightly on your
cheek-bone in order to let the sound flow directly into the hearing
instrument microphone opening. This way, the hearing instru­ment will not whistle and you ensure the best conditions to
understand the conversation. When you have the receiver
in this position, remember to speak directly into the
microphone of the telephone in order to ensure good
understanding on the opposite “end of the line”.

If you find it difficult to use the telephone, ask your Hearing Care Professional for more
information regarding the Oticon ConnectLine system* and other available accessories.

If your hearing instrument has a telecoil (and your telephone has a built in tele-loop) you
can switch into telecoil program in order to improve the sound reception further.
Remember that the telecoil in hearing instrument may pick up disturbing signals from
electronic devices, such as a fax machines, computers, televisions or similar. Make sure
that the hearing instrument has a distance of 2–3 meters to such devices when using the
telecoil program.

34 35

7. Wireless and mobile phones

Your hearing instrument is designed to comply with the most stringent Standards of
International Electromagnetic Compatibility. However not all mobile phones are hearing
instrument compatible. The varying degree of disturbance can be due to the nature of
your particular mobile phone.

If you find it difficult to obtain a good result while using your mobile telephone, ask your
Hearing Care Professional for more information regarding the Oticon ConnectLine system*
and other available accessories.

Use your hearing instruments all day long

The best way to ensure better hearing is to practice listening until you can wear your
hearing instruments comfortably all day. In most cases, infrequent use of a hearing
instrument does not give you the full benefit. In most cases, you will not get the full
benefit of the hearing instuments if you use them infrequently.

Your hearing instruments will not restore normal hearing. Nor will they prevent or
improve a hearing impairment resulting from a physiological condition. What they will
give you, however, is help towards making better use of the hearing ability that you have.
If you have two hearing instruments always wear both.

The most important benefits of wearing two hearing instruments are:

• Your ability to localize sounds will improve.

• It will be easier to understand speech in noisy surroundings.

• You will experience a fuller, more comfortable sound picture.

*Not available for CIC and MIC instruments.

36 37

If none of the above solutions solves the problem, ask your Hearing Care Professional
for assistance.

Common problems and their solutions

Symptom Possible causes Solutions

No sound

Worn-out battery Change battery pg. 7

Clogged sound outlet Clean sound outlet or change NoWax pg. 24 & 26

Intermittent
or reduced sound

Clogged sound outlet Clean sound outlet or change NoWax pg. 24 & 26

Moisture Wipe battery and instrument with dry cloth pg. 27

Worn-out battery Change battery pg. 7

Squealing
noise

Hearing instrument inserted improperly Reinsert hearing instrument pg. 10

Ear wax accumulated in ear canal Have ear canal examed by your doctor

38 39

International Warranty

Oticon hearing instruments are covered by a limited warranty issued by the manufacturer
for a period of 12 months from the date of delivery. This limited warranty covers manu­facturing and material defects in the hearing instrument itself, but not accessories such
as batteries, tubing, earwax filters etc.

Problems arising from improper handling or care, excessive use, accidents, repairs made
by an unauthorized party, exposure to corrosive conditions, physical changes in your ear,
damage due to foreign objects entering the device, or incorrect adjustments are NOT
covered by the limited warranty and may void it.

The above warranty does not affect any legal rights that you might have under applicable
national legis lation governing sale of consumer goods. Your Hearing Care Professional
may have issued a warranty that goes beyond the clauses of this limited warranty. Please
consult him/her for further information.

If you need service

Take your hearing instrument to your Hearing Care Profes sional, who may well be able to
sort out minor problems and adjustments on the spot.

40 41

Warranty Certificate

Name of Owner:

Dispenser:

Dispenser Address:

Dispenser Phone:

Purchase Date:

Warranty Period: Month:

Model Left: Serial no.:

Model Right: Serial no.:

Battery Size:

Product approval, precautions and markings

The hearing instrument contains a radio transmitter (not applicable to MIC and CIC
instruments) using short range magnetic induction technology working at 3.84 MHz.

The magnetic field strength of the transmitter is < -42 dBμA/m @ 10m.

The emission power from the radio system is well below international emission limits for
Human Exposure. For comparison, the radiation of the hearing instrument is lower than
unintended electromagnetic radiation from for example halogen lamps, computer
monitors, dishwashers etc. The hearing instrument complies with international standards
concerning Electromagnetic Compability.

Due to the limited size available on the instruments all relevant approval markings are
found in this document.

42 43

Mobile phone

“Some hearing instrument users have reported a buzzing sound in their hearing instruments
when they are using mobile phones, indicating that the mobile phone and hearing instrument
may not be compatible. According to the ANSI C63.19 standard (ANSI C63.19-2006
American National Standard Methods of Measurement of Compatibility Between Wireless
Communications Devices and Hearing instruments), the compatibility of a particular
hearing instrument and mobile phone can be predicted by adding the rating for the
hearing instrument immunity to the rating for the mobile phone emissions. For example,
the sum of a hearing instrument rating of 2 (M2/T2) and a telephone rating of 3 (M3/T3)
would result in a combined rating of 5. Any combined rating that equals at least 5 would
provide “normal use”; a combined rating of 6 or greater would indicate “excellent
performance.”

M T

CIC, MIC

M4 –

CIC P, MIC P

M4 –

ITE, ITC

M4 T3

ITC P

M2 T2

IMPORTANT NOTICE

The performance of individual hearing instruments may vary with individual mobile
phones. Therefore, please try this hearing instrument with your mobile phone or, if you
are purchasing a new phone, be sure to try it with your hearing instrument prior to
purchase. For additional guidance, please ask your mobile phone provider for the booklet
entitled “Hearing instrument Compatibility with Digital Wireless Mobile phones.”

44

The ITC/ITE hearing instruments contains a module with:

FCC ID: U28FUITE03
IC: 1350B-FUITE03

The device complies with Part 15 of the FCC rules and RSS-210 of Industry Canada.

Operation is subject to the following two conditions:

1. this device may not cause harmful interference.

2. this device must accept any interference received, including interference

that may cause undesiredoperation.

Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.

Warnings

You should familiarise yourself fully with the following general warnings and the entire
contents of this booklet before using your hearing instruments.

Hearing instruments and batteries can be dangerous if swallowed or used improperly.
Such actions can result in severe injury, permanent hearing loss, or can even be fatal.

• Hearing instruments, their parts, and batteries are not toys and should be kept out of
reach of children and anyone who might swallow these items or otherwise cause injury
to themselves.

• Never change the battery or adjust the controls of the hearing instrument in front of
infants, small children or people with learning difficulties.

• Discard batteries carefully in a place where infants, small children or people with
learning difficulties cannot reach them.

102792UK / 08.10

• Batteries have occasionally been mistaken for pills. Therefore check carefully your
medicine before swallowing any pills.

• Never put your hearing instruments or batteries in your mouth for any reason, as they
are slippery and could be swallowed by accident.

• Most Oticon hearing instruments can be supplied with a tamper-resistant battery
compartment upon request. This is strongly recommended for infants, small children,
and people with learning difficulties.

If a battery or hearing instrument is swallowed, see a doctor immediately.

Usage of hearing instruments

• Hearing instruments should be used only as directed and adjusted by your hearing care
professional. Misuse can result in sudden and permanent hearing loss.

• Never allow others to wear your hearing instruments as incorrect/wrongful usage
could cause permanent damage to their hearing.

Battery use

• Always use batteries recommended by your hearing care professional. Batteries of low
quality may leak and cause bodily harm.

• Never attempt to recharge your batteries. They may explode and cause serious injury.

• Never dispose of batteries by burning them. There is a risk that they will explode and
cause serious injury.

Dysfunction in hearing instruments

• Hearing instruments may stop functioning, for instance if the batteries have expired or
if the tubing is blocked by moisture or earwax. You should be aware of this possibility, in
particular when you are in traffic or otherwise dependent on warning sounds.

Interference

• Your hearing instrument has been thoroughly tested for interference, according to the
most stringent international standards. But new technical developments constantly
bring new products into society, and some may emit electromagnetic radiation, leading
to unforeseen interference in hearing instruments. Examples include induction
cooking appliances, shop alarm systems, mobile telephones, fax machines, personal
computer devices, X-rays, Computer tomography etc.

• Your hearing instruments are designed to comply with the most stringent Standards of
International Electromagnetic Compatibility. However, hearing instruments may cause
interference with other medical devices. Such interference can also be caused by radio
signals, power line disturbances, airport metal detectors, electromagnetic fields from
other medical devcies and eletrostatic discharges.

Possible side effects

• Hearing instruments may cause an accelerated accumulation of cerumen (ear wax).

• The otherwise non-allergenic materials used in hearing instruments may in rare cases
cause a skin irritation.

Consult a doctor if you experience any of these side effects.

Wax protection system

• Always use the same type of wax filter that was originally supplied with the
instrument.

Nowax:

• If the instrument is equipped with a NoWax wax protection system, follow the
directions specified in the section “How to change NoWax filter”.

MicroWaxBuster or WaxBuster or WaxTrap:

• Never attempt to remove or replace the filter yourself.

If you are in any doubt about the use or replacement of your wax protection
system, contact your hearing care professional.

Warning to hearing instrument dispenser and user

• The included case for instrument storage has a built-in magnet. If you have an
implantable device, such as pacemakers or defibrillators, the instrument case should
not be carried in a chest pocket or near to the chest.

Hereby, Oticon A/S declare that this hearing instrument is in compliance with the
essential requirements and other relevant provisions of Directive 1999/5/EC.
Declaration of Conformity is available at:

Oticon A/S
Kongebakken 9
DK-2765 Smørum
Denmark
www.oticon.com

102792UK / 08.10

102792UK / 08.10

Waste from electronic
equipment must be
handled according to local
regulations.

N1175

0543 0682

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